Amstar dmc Representatives have personally visited ALL hotels where Apple Vacations' customers were booked. Amstar has confirmed that no guests remain at these hotels. We believe that all Apple Vacationers are now home, in-flight or at the Los Cabos International Airport waiting to board a humanitarian flight.
Updated Thursday, September 18, 2014 4:00pm EST
Since early this morning, numerous Apple Representatives from Amstar dmc, our destination management company in Los Cabos, are currently at the Los Cabos International Airport assisting our clients as they wait to board humanitarian flights. Amstar Representatives have personally visited 95% of the hotels with Apple Vacations customers, and have confirmed that all guests have left their hotels, and are at the airport or have already departed Los Cabos. At this time, Amstar is in the process of visiting the few remaining hotels. We will post an update as soon as possible. Passengers are being boarded on a first-come, first-served basis. Humanitarian flights are going to various U.S. and Mexican airports, where passengers can make arrangements to their final destination.
Apple Vacations is in the process of contacting all passengers scheduled to travel to Los Cabos through Saturday, Sep. 30, regarding re-booking travel to Los Cabos on a future date, or booking an alternative destination, based on the applicable airline and hotel policies. Passengers whose flights have been cancelled and wish to re-book an alternative destination on any of our exclusive vacation flights/packages will receive a discount of $50.00 per person, for departures through October 31, 2014.
Updated Thursday, September 18, 2014 12:05pm EST
Apple Vacations has established limited contact with Amstar dmc in Los Cabos, our independent destination management company. Amstar Representatives are working their way to the hotels with Apple Vacations customers, and helping to facilitate transportation to the airport; however, all tourists should still attempt to get to the airport as soon as they can, during daylight hours. Vacationers are being boarded onto humanitarian flights on a first-come, first-served basis. We have been advised that the Mexican government is not recording passenger names for those boarding humanitarian flights, so flight manifests are not being generated. Advance reservations cannot be made on any rescue flights. The airport is still closed to commercial traffic. We will continue to update you as more information becomes available.
The following Alaska Airlines flights are planned for today, Thursday, Sep. 18:
Humanitarian flights have been landing in Los Cabos throughout the day to evacuate vacationers (refer to the links below). Communications remain extremely limited as power has not been restored, but sporadic cell service has been reported. Apple Vacations advises tourists in Cabo San Lucas who are able to get to the airport to do so during daylight hours. The military is allowing passengers on humanitarian rescue flights on a first-come, first-served basis.
The Mexican government has commissioned rescue flights to Los Cabos to pick up tourists and fly them to Mexico City, Mazatlan, Tijuana and Guadalajara, where they can arrange flights home. The Los Cabos International Airport remains closed to commercial flights, and communications remain extremely limited. Due to lack of power and internet connections in Los Cabos, the names of passengers boarding the rescue flights have not been made available. However, Amstar dmc, our destination management company, has sent representatives to Mexico City, Mazatlan, Tijuana and Guadalajara to greet and assist arriving passengers. The safe return of our customers remains Apple Vacations' #1 priority. Please check back for updates as any more information becomes available.
Also, please refer to the statement issued today by the U.S. Department of State.
Updated Tuesday September 16, 2014
At this time, there is limited information coming directly from Los Cabos due to widespread power outages resulting from Hurricane Odile. All reports received thus far indicate that all of our customers in resort are safe and secure, either at their hotel or in emergency shelters, with supplied food and bottled water.
The Los Cabos International Airport remains closed (as well as nearby airports), and roads leading to the airports from the resort areas are not passable. There is no confirmed date for the opening of the airport(s) at this time, as damage is still being assessed. Once open, priority will be given to departing flights. Apple Vacations will be making arrangements for the return of our clients as soon as possible. The safety of our customers is our #1 priority.
Apple Vacations is in the process of contacting all passengers scheduled to travel to Los Cabos through Saturday, Sep. 20, regarding re-booking travel to Los Cabos on a future date, or booking an alternative destination, based on the applicable airline and hotel policies. Passengers whose flights have been cancelled and wish to re-book an alternative destination on any of our exclusive vacation flights/packages will receive a discount of $50.00 per person, for departures through October 31, 2014.
Please refer to the policy links below for hotel status, and air and hotel cancellation and re-booking policies. Contact your travel agent, if applicable, or Apple Vacations Reservations at 1-800-365-2775. Policies are continually being updated, so check back frequently.