Cancun

Grand Bahia Principe Tulum


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Exceptional Values!
Honeymoon*: Bottle of domestic sparkling wine, box of chocolates, surprise gift and 20% discount on couples massage.

Located within the massive Grand Bahia Complex, guests at Grand Bahia Principe Tulum can relax and enjoy being in paradise. The Complex boasts a Dolphinarium on-site, the 27-hole Robert Trent Jones II golf course on-site, swim with the dolphins (fee) and the ruins of Tulum only minutes away.

This 24-hour paradise is set on a stunning stretch of beach perfect for watersports. Enjoy a complimentary hour per day trying watersports including windsurfing, snorkeling, and kayaking. Guests can also try the scuba equipment in the pool. Kids have special activities at the mini-club, while adults can relax and be in complete harmony in the Spa.

Dining options are plentiful with 15 total restaurants throughout the complex. Enjoy sumptuous a la carte options as well as International buffets. All of the bars serve unlimited local drinks, beer, and soft drinks. Each room also has a stocked mini-bar.

Enjoy access to the facilities, restaurants, and bars at Grand Bahia Principe Coba (except main buffet).

Note: Coupon system applies for dining: Stays of 3 nights receive one a la carte dinner, 4-6 nights receive two a la carte dinners, and 7 nights or more receive three a la carte dinners.

Find more information about Bahia Principe Hotels and Resorts.

Learn more about Cancun.

*Proof of marriage required. Must be within 6 months of original wedding date.
HOTEL LOCATION
With a secluded location near many local ruins, this resort is stretched along a wonderful 3/4 mile stretch of white sand beach, surrounded by 275 acres of tropical vegetation. It's 1 hr from the Air-port, 35 min from Playa Del Carmen, 20 min from Tulum.
Address: BENITO JUAREX KM 250 - A
AKUMAL
QR

MX
Local Phone: 011529848755000
Fax: 011-52-984-875-5001
HOTEL FACILITIES
Barber / Beauty Salon
Boutique Shops
Business Services
Car Rental
Concierge
Currency Exchange
Disco / Nightclub
Laundry / Dry Cleaning Service
Meeting Rooms
Parking(Complimentary)
Physician on Call
Shopping Mall Nearby (On property.)
Pools
Number of Pools: 5
Outdoor Pools: 5     
Swim-up Bar
There are 3 pools on 3 levels creating one huge lagoon, considered one of the most impressive in the area. There is a jacuzzi in each pool, a giant whirlpool, SCUBA clinic, sun terrace with sunshades and sunbeds, and separate pool area just for kids.
Golf: NEARBY
Holes: 18
Green Fees: Fee Required
Tennis
Number of Courts: 6
Outdoor Courts: 3
Lighted Courts: 6
Pro Onsite
Water Sports on Site
Fishing: Additional Charge
Sunfish Sailing: Complimentary
Scuba: Additional Charge
Snorkeling: Complimentary
JetSki / Waverunner: Additional Charge
Waterskiing: Additional Charge
Wind Surf: Complimentary
Other Sports Available
Bicycles: Complimentary
Health Club / Spa
Aerobics: Complimentary
Jacuzzi: Additional Charge
Massage: Additional Charge
Nautilus Equipment: Complimentary
Sauna: Additional Charge
Spa: Additional Charge
Steam Room: Additional Charge
Manicure / Pedicure: Additional Charge
Facials: Additional Charge
HOTEL DETAILS
Like a dream come true, the magnificent Bahia Principe is a hidden paradise featuring a distinctly Mayan influence, with rooms and suites distributed throughout 3-story villas surrounded by acres of tropical coconut palms and exotic vegetation. As of of 01/01/18 safety deposits boxes will be included in the rates. Beach: The resort is situated on a completely natural, long stretch of private white sand beach (1 km in length) bordering along the crystalline waters of the Caribbean. Split between two private bays, thebeach is partially protected by an offshore coral reef.
Check-out: 12:00 p.m.
Total Rooms: 906
Year Opened: 1999 Credit Cards: Visa, Master Card
HOTEL RESTRICTIONS
Coupon system for a la carte restaurants. Restaurants/stores of the Hacienda Dona Isabel are not included in the Al (drinks served after 11:00 p.m. in any of the 5 Hacienda bars are included). No Spring Breakers. Must be at least 18 years old.
ROOM TYPES
SUPERIOR ROOM
Rooms have 2 full size beds or 1 king size bed, a terrace, air-conditioning, a ceiling fan, telephone, satellite television, bathroom with bathtub and shower, minibar, safe ($).
Other Amenities -
Air Conditioning
Fan
Bathtub
Shower
Non-Smoking Available
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Television
Room Safe
Satellite
JUNIOR SUITE SUPERIOR
2 full size beds or 1 king bed, sitting area, balcony or terrace, A/C, ceiling fan, sitting room area, hydromassage bathtub with shower, minibar, hairdryer, satellite TV, phone, safe, sofa bed.
Other Amenities -
Air Conditioning
Fan
Bathtub
Shower
Non-Smoking Available
Balcony or Terrace
Minibar
Sofa
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
Satellite
DINING
Grand Bahia Principe Tulum features 1 meal plan options:
All Meals, Drinks & Tips-Coupon system for a la carte restaurants.
There are 5 Restaurants at Grand Bahia Principe Tulum:
La Gran Tortuga - An open-air beachfront palapa restaurant serving Mediterranean food. Open for breakfast, lunch & dinner. Breakfast 7:00a-10:30a, Lunch 12:30p- 3:30p, Dinner 6:00p-10:30p
Bar El Tequila - An a la carte Mexican specialty restaurant, reservations are required. No shorts allowed, open 6:00p-10:30p
Yucatan - The main restaurant serving International cuisine buffet-style for breakfast, lunch and dinner. Tables are distributed throughout several dining rooms with sea-views. Breakfast 7a-10:30a, Lunch 12:30p-3:30p, Dinner 6:30p-8:30p/9p-10:30p
Las Olas Beach Grill - A beachfront snack grill serving American food, open throughout the day andthen again throughout the evening for late night snacks.
Don Pablo - la carte restaurant where guests can enjoy experimental cuisine and modernist design.
ACTIVITIES & ENTERTAINMENT
Daily Activities & Entertainment:
There is a Daily Activities Program every day from 10 am to 6 pm. Non-Motorized watersports are limited to 1 hour per day.
Nightly Activities & Entertainment:
Theme Nights, Disco, Nightly Shows at the 1200-seat Amphitheater (shows are on a 14- day rotation). Access to casino at Grand Bahia Principe Coba with 85 slot machines, sports bets, roulette tables, craps table, and hybrid machines with electronic de
CHILDREN'S PROGRAMS
Club El Principito kids club is available from 9:00 a.m. to 6:00 p.m., offering supervised activities for children between the ages of 4 and 12 years.
Applicable Ages: 4 to 12 years old

Children's Facilities
PlayGround
Game Room
Teen Disco
Children's Pool
Babysitting Fee: $
Advance Notice for Babysitting: Yes

Apple Vacations Customer Satisfaction Score
Hotel Average
What to expect
Food Quality
Comfort
Cleanliness
Service
2534 Recommend
2534 past Apple Vacationers would recommend Grand Bahia Principe Tulum to their friends and family



Latest Apple Vacations Review >>
TripAdvisor Web Reviews
Based on 12674reviews
What to expect
Location
Rooms
Service
Value



Apple Vacations Traveller Reviews
REBECCA B.
Oct 11 2017
The towel service was horrible. All 8 people in my group got food poisoning. The hotel ran out of toilet paper. The entertainment team was way too pushy.
Customer Rating: 

TEST
Would not go back
TESSA J.
Oct 10 2017
Overall hotel seemed dirty and not clean and sanitary. All 8 people in our group got sick. Had to ask for something simple like more toilet paper for the room. Food wasn't great. Staff didn't seem to care all of us were sick. Multiple bathrooms did not have functional soap dispensers. Would not return.
Customer Rating: 

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DEBBIE B.
Oct 06 2017
Bar staff were not very friendly. Always seemed "put off" by requesting more ice. Restaurant staff were very efficient and helpful and Miriam in the spa was excellent. The hotel staff were very welcoming and helpful.
Customer Rating: 

TEST
Beautiful and relaxing
CARA H.
Sep 27 2017
Wonderful staff in restaurants & bars, helpful and friendly people! This resort is beautiful!
Customer Rating: 

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DENICE D.
Sep 12 2017
Twice someone came into our room. Upon arrival someone knocked and just barged in. Then we had the do not disturb sign on door and the maid still came in. Makes me think twice on staying at that hotel.
Customer Rating: 

TEST
I wouldn't recommend- keep looking
DAVID B.
Jul 31 2017
This place gets major points for cleanliness, grounds maintenance and general service friendliness. On the other hand, there is tons of vehicle traffic on the walking paths- you are constantly dodging trucks and carts. I have never seen anything like it-no one but the guests walk in this place. At night it felt like we were sleeping on an interstate- the amount of truck, motorbike, carts and other noise was unbearable in villa 19. All the noise stopped around 2:30 am and then picked up again around 4:30 am. Very little of the resort is air conditioned and the buffet on site was just short of terrible. The buffet eating area is not air conditioned so you will melt as you try to eat. Luckily you could go over to Coba (neighboring resort) and eat in air conditioned comfort. Our shower was broken (and then fixed) and the door was falling off the hinges (fixed somewhat) and our phone never worked throughout our 8 days (never fixed.) The on-site "privilege club" sales guys will accost you daily and your 60 min presentation will take 2 hours and the "free" excursion that they promise you will ultimately cost you money because "that's not what they said." I don't appreciate being scammed. Most mornings there were no clean pool towels at the front desk to swap out and the staff just said to come back later and maybe they would have some. I ended up finding housekeeping personnel most days and they were very happy to get me new towels. All of the Bahia resorts here are connected but as you walk down the beach, you can get a drink here, but not there and not there- it was ridiculous. The beach is in a cove that collects all of the seaweed in the gulf of Mexico and there are tons of people and excavators trying to get mountains of seaweed off the beach- again very noisy and not a lot they can do about the location. Speaking of location this place is unbelievably far from the airport (almost 2 hours) and far from everywhere else too. Check the map as there are only a few resorts south of this one. Excursions take forever to get to and with stops it takes even longer. In my opinion apple probably gets the less desirable rooms, since they buy in bulk and the resort goes out of their way to convince you "book directly once you join the privilege club"- total scam. We were only entitled to 3 a la carte dinners over 8 days which was pretty ridiculous because most restaurants were empty from 6-8pm. You get what you pay for with Bahia Prinicpe.
Customer Rating: 

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BRAD S.
Jul 31 2017
we stayed at this resort for my sisters weeding there were 47 people in group we were traveling with and our rooms were not all together my sister paid extrea to have a block of rooms at the resort witch we thought meant we would all be close to one another (are reasons for going there) that did not happen I was in building 12 and my sister was in building 34 witch was a pain when one of us need something
Customer Rating: 

TEST
Great vacation!!! With my adult children.
JERRY G.
Jul 24 2017
Great time at a huge resort- We found a great beach off the main beach area and it was wonderful great. Excellent staff and very accommodating. We had one little problem- We booked 4-rooms and wanted them in the same building- 3 of the 4 were and the 4th was not even close to our building. They finally found a room in the same building as the other 3. So it worked out, but it just felt like it was a way get more money by asking us to upgrade.
Customer Rating: 

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Pros and Cons
XIOMARA E.
Jul 06 2017
PROS: really nice resort, big, multiple pools to use, pool entertainment was great, night entertainment was great, casino was great, great people and the room i loved. CONS: a la cart reservation system needs to be changed, i wasted 2 hours of my first day there because the line is insane and there are only two people asissting, also - we've traveled with apple four times already and apple always assist us with the a la carte reservations but this time we had to do the reservations through the hotel itself, that was a nightmare. The apple guy that assisted us this trip only really cared about us booking tours with him. The A/C fan were an issue the first few days, it was not fixed until our 4th day there. The beach is not bad but it is not great, it is not as bad as other reviews say and i recommend walking a few mins away from the Tulum side and more towards thr adult only beach - if you have kids, you can still go to that beach, you just cannot use the chairs of get drinks, but we just took our towels and put our stuff on the towels.
Customer Rating: 

TEST
they need to have a seperate road for worker tramsand customer trams and people to walk- was very congested on main walkway
BEVERLY K.
Jun 26 2017
my complaint is that we lost the whole first day due to air flight delay and have not been compensated as of today from apple or anyone for losing a day of vacation
Customer Rating: 

TEST
Superb Customer Service
CRAIG G.
Jun 08 2017
The check-in process at the hotel was quick and exceptionally beyond expectations. With numerous people checking in, the staff was ready and organized for the group. Samantha provided the best service. She was available to us the entire time. They pre-scheduled dinners at the restaurants, explained the available services available, and the Apple representatives helped to arrange excursions and our return to the airport. They only thing I would suggest is that bottles of water be available on the bus when taking up to the hotel. The hotel was beautiful, the room was were appointed. I would have prefered more than 2 cans of beer per day in the fridge and would have liked to be able to have alcohol in the room. The beach was well maintained. Beach service would be nice, also. A truly adult-only swim up bar pool would be nice, too. Overall, we loved this hotel and its services and will be returning.
Customer Rating: 

TEST
TripAdvisor Traveller Reviews
Overall good trip
Leraus,
Mon Oct 16 15:37:29 EDT 2017
Went to This resort Oct 7-14. Beautiful place. Kept very clean. Always see the workers doing chores to maintain the grounds. Food was great! Loved Don Pablo's gourmet restaurant!!! The Mexican restaurant at Coba was excellent also! Luis in the main buffet (breakfast) was fabulous!! Made my son and I grasshoppers and flowers out of tree leaves. Very friendly and always looked forward to seeing him! He provided the best service out of anyone!! My son loved him!! Tulum was kinda boring music and activity wise compared to Coba. Definitely prefer Coba over Tulum. I've stayed at both. Drinks were ok.. some bartenders didn't know what you were asking for even though it was a popular drink all over the resort. Went to the Mexican Fiesta night.. was a lot of fun. My son enjoyed all the games and my boyfriend and I enjoyed the show!! Everyone is very friendly. Be aware of the "privilege club" they're trying to get you to go to a meeting about timeshares and offer you gifts to go. They say they want to give you a free gift and then try to suck you in. If you say no they get snotty and pushy! ( Tony the Tiger) being one of them! Overall a good resort but if you want more upbeat fun Coba is where it's at!!

not what it was cracked up to be
Arthur B,
Mon Oct 16 04:43:03 EDT 2017
4 of us travelled bad start to hols plane delayed weather not great for first 2 days but when it did shine it was great .things was great until we went to dom pablo .i didnt think the food was up to much. but to make things worst all 4 of us was ill in the night .after all eating the same meal.for the next 2 days we did not leave are room .for the rest of are hols we could not be far from the wc .we did some complaining but thomas cook was poor and so was the hotel,they did not want to admit to a problem ,on the tuesday of the last week we was sent to docs all had to give samples but dont no results as we had to come home .the to women have since gone to home docs and give samples.when you go on hols everyone expects to have some kind of gastric problem ,but lasting this long.as for going back not a chance ,but got to say the mexican people were fantastic are cleaner was brill the hotel looks great beach nice pool nice their was one person behind reception who was not helpfull asked him about going to playa de carman he said look on internet that was it

Good and Bad
lorraine2902, Kilmarnock, United Kingdom
Sun Oct 15 14:16:32 EDT 2017
Good!!! We stayed at the Tulum from the 25 Sep until 11 October , first view of hotel grounds were fab, well looked after and loads of it .. Room : we stayed in 33204 and 33206 which was ground floor , was a bit worried as didn’t want any creepy crawly visitors, all was fine.. room was clean and comfortable, a bit dated . The room dates are antiquated and do need modernised, i had read the reviews before leaving and opted to buy a travel safe.. all was fine there although upstairs from where we were had stuff go walk about.. ie phones , camera.. find your phone app still said phone was on complex.. didn’t particularly like that.. room was cleaned great out maid was fab .. especially when I was poorly.. Staff : are all so lovely cannot praise them anymore especially Francisco in the buffet who looked after us well.. bar staff at swim up bar were another credit, work so hard .. Entertainment: these guys and gals are fab.. I would love there energy on prescription.. hey everyone going again a credit.. Unfortunately the BAD!!! Food in the buffet is a massive let down, not once in my 2 weeks did I have a warm meal.. loads to choose from yes, but all just with slight heat, even the fries/chips never to have a warm one.. A la carte are gab with exception of the Mexican .. c,mon Bahia .. when in Mexico , Mexican food not the best.. As much as this is not been proven for me yet I took really poorly on about my 9th night with sickness and diarrhoea and I am now 1 week Home and still have symptoms and awaiting results from hospital . This unfortunately was not a isolated incident as we were in a party of 4 and 2 were pretty unwell as were a lot of more guests which is a big disappointment.. Toilets were also a big issue , no hand soap a lot of the time, human waste in cubicals. Not great.. Swimming Pools: again we only used the swim up bar and all our party ended up with a bacteria infection in all our eyes, this was only on about day 5 of our Holiday.... not a great look for holiday photos as we looked like something out a horror movie .. Would I return , unfortunately not.. I think after having all this I’m pretty much scarred for life.. Thomas Cook reps thats another story.. All in all fab grounds , loved the beach, great staff just a shame we took poorly..

Disappointed this time around
Michael2942, New York City, New York
Sun Oct 15 11:39:14 EDT 2017
This was our third visit to Gran Bahia Principe property. We stayed at Coba twice and tried Tulum this time. The property is well manicured and the rooms clean, however this time around we noticed that the hotel is not what is used to be. They are skimpy on all counts: food, liquor, room supplies. First off, the buffet food was awful, like slop. If you didn't want to get freshly prepared eggs or omelets, you had to chose from what was put out. It was not very appetizing at all. There was food at breakfast from the prior night's dinner and you could taste the refrigerator. My husband is Mexican and even the Mexican food from the Mexican food counter was terrible. I cook better than that! We along with other guests preferred to go out to a local restaurant for authentic food. The wait staff in the buffet were all very nice and helpful. The beach is beautiful but you cannot go into the water without falling or cutting your feet on the huge rocks covering the water bed. Unless you safely get passed the rocks, you cannot enjoy the water. I was on the beach watching people try to go in to no avail. The bars are few and far between. They dismantled the beach bar that was there in prior years. The liquor at the other bars tasted watered down. We booked for October when school is in session however we encountered more small children than we ever have. I love kids. I am a mother. But lots of the children were very badly behaved. The parents let their kids run wild through the performance venues that serve cocktails after 9 and 10 pm while people are performing and it was really not fun, or relaxing at all! The kids must have been exhausted from pool and heat all day long. I felt sorry for the kids and for the performers, Jersey Boys were just amazing singers, but the kids ruined their performance. The specialty restaurants which we've visited in the past, and were looking forward to going back, were the worst! The food was really bad. Tequila on the property and the French restaurant on Coba's property, LeGourmet were very bad. My husband is a cook in a 5 star NYC well known restaurant so we are food saavy. The staff were very nice and polite however. The only restaurant that had decent food was La Tortuga, the Brazilian place on the property. When we went to the French restaurant, LeGourmet it's obligatory that you are dressed nicely to get in, hence you're expecting a lovely experience. We arrived only to be seated behind a family that had 2 screaming kids. This restaurant is supposed to be "elegant" and "serene". The running screaming kids ruined even the ambiance for us as well as other guests. No one said anything. Kids should not be allowed into these venues unless they behave, period. There are NOT enough little trains to take people back and forth and if you don't run like you're getting into a NY subway when the train comes, you get trampled by the other guests. We were the only two waiting for about a half hour for the train on our way from Coba back to Tulum. People started to come out of the Coba lobby and before you knew it, there were about 100 waiting for a train. We tried to get on and almost got trampled. Its a real shame that Bahia Principe has declined considerably. The BP Akumal which was part of the complex has become exclusive. Guests can no longer use their amenities. Unless we pay more to go to the now exclusive Akumal, we will not return.

Excellent customer service
Alejandro N, Toronto, Ontario, Canada
Sat Oct 14 09:47:41 EDT 2017
I had the chance to be looked after by Irma Salazar, customer service manager. She went the extra mile to look after me and my family, and that alone makes me think of this as an excellent choice hotel. The professionalism and dedication Irma showed to help us out went far beyond my expectations. Wish all other hotels had this kind of employees!!



The comments and opinions on this Ratings and Reviews section of our website are the views and opinions of TripAdvisor members and AppleVacations.passengers. They are providied 'as is' and we accept no responsibility for any loss, injury, inconvenience or other damage resulting from this information. You should verify critical information (for example passports and visas, and customs) with the relevant authorities, and review our Fair Trade Contract and Things To Know Before You Go (including our Health and Safety Tips For Travelers) before you travel.
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