Cancun

Grand Bahia Principe Tulum


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All Inclusive    

2018 Exceptional Values
Honeymoon*: Bottle of domestic sparkling wine, box of chocolates, surprise gift and 20% discount on couples massage.

Located within the massive Grand Bahia Complex, guests at Grand Bahia Principe Tulum can relax and enjoy being in paradise. The Complex boasts a Dolphinarium on-site, the 27-hole Robert Trent Jones II golf course on-site, swim with the dolphins (fee) and the ruins of Tulum only minutes away.

This 24-hour paradise is set on a stunning stretch of beach perfect for watersports. Enjoy a complimentary hour per day trying watersports including windsurfing, snorkeling, and kayaking. Guests can also try the scuba equipment in the pool. Kids have special activities at the mini-club, while adults can relax and be in complete harmony in the Spa.

Dining options are plentiful with 15 total restaurants throughout the complex. Enjoy sumptuous a la carte options as well as International buffets. All of the bars serve unlimited local drinks, beer, and soft drinks. Each room also has a stocked mini-bar.

Enjoy access to the facilities, restaurants, and bars at Grand Bahia Principe Coba (except main buffet).

Note: Coupon system applies for dining: Stays of 3 nights receive one a la carte dinner, 4-6 nights receive two a la carte dinners, and 7 nights or more receive three a la carte dinners.

Find more information about Bahia Principe Hotels and Resorts.

Learn more about Cancun.

*Proof of marriage required. Must be within 6 months of original wedding date.
HOTEL LOCATION
With a secluded location near many local ruins, this resort is stretched along a wonderful 3/4 mile stretch of white sand beach, surrounded by 275 acres of tropical vegetation. It's 1 hr from the Air-port, 35 min from Playa Del Carmen, 20 min from Tulum.
Address: BENITO JUAREX KM 250 - A
AKUMAL
QR

MX
Local Phone: 011529848755000
Fax: 011-52-984-875-5001
HOTEL FACILITIES
Barber / Beauty Salon
Boutique Shops
Business Services
Car Rental
Concierge
Currency Exchange
Disco / Nightclub
Laundry / Dry Cleaning Service
Meeting Rooms
Parking(Complimentary)
Physician on Call
Shopping Mall Nearby (On property.)
Pools
Number of Pools: 5
Outdoor Pools: 5     
Swim-up Bar
There are 3 pools on 3 levels creating one huge lagoon, considered one of the most impressive in the area. There is a jacuzzi in each pool, a giant whirlpool, SCUBA clinic, sun terrace with sunshades and sunbeds, and separate pool area just for kids.
Golf: NEARBY
Holes: 18
Green Fees: Fee Required
Tennis
Number of Courts: 6
Outdoor Courts: 3
Lighted Courts: 6
Pro Onsite
Water Sports on Site
Fishing: Additional Charge
Sunfish Sailing: Complimentary
Scuba: Additional Charge
Snorkeling: Complimentary
JetSki / Waverunner: Additional Charge
Waterskiing: Additional Charge
Wind Surf: Complimentary
Other Sports Available
Bicycles: Complimentary
Health Club / Spa
Aerobics: Complimentary
Jacuzzi: Additional Charge
Massage: Additional Charge
Nautilus Equipment: Complimentary
Sauna: Additional Charge
Spa: Additional Charge
Steam Room: Additional Charge
Manicure / Pedicure: Additional Charge
Facials: Additional Charge
HOTEL DETAILS
Like a dream come true, the magnificent Bahia Principe is a hidden paradise featuring a distinctly Mayan influence, with rooms and suites distributed throughout 3-story villas surrounded by acres of tropical coconut palms and exotic vegetation. As of of 01/01/18 safety deposits boxes will be included in the rates. Beach: The resort is situated on a completely natural, long stretch of private white sand beach (1 km in length) bordering along the crystalline waters of the Caribbean. Split between two private bays, thebeach is partially protected by an offshore coral reef.
Check-out: 12:00 p.m.
Total Rooms: 906
Year Opened: 1999 Credit Cards: Visa, Master Card
HOTEL RESTRICTIONS
Coupon system for a la carte restaurants. Restaurants/stores of the Hacienda Dona Isabel are not included in the Al (drinks served after 11:00 p.m. in any of the 5 Hacienda bars are included). No Spring Breakers. Must be at least 18 years old.
ROOM TYPES
JUNIOR SUITE SUPERIOR
2 full size beds or 1 king bed, sitting area, balcony or terrace, A/C, ceiling fan, sitting room area, hydromassage bathtub with shower, minibar, hairdryer, satellite TV, phone, safe, sofa bed.
Other Amenities -
Air Conditioning
Fan
Bathtub
Shower
Non-Smoking Available
Balcony or Terrace
Minibar
Sofa
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
Satellite
SUPERIOR ROOM
Rooms have 2 full size beds or 1 king size bed, a terrace, air-conditioning, a ceiling fan, telephone, satellite television, bathroom with bathtub and shower, minibar, safe ($).
Other Amenities -
Air Conditioning
Fan
Bathtub
Shower
Non-Smoking Available
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Television
Room Safe
Satellite
DINING
Grand Bahia Principe Tulum features 1 meal plan options:
All Meals, Drinks & Tips-Coupon system for a la carte restaurants.
There are 5 Restaurants at Grand Bahia Principe Tulum:
Don Pablo - À la carte restaurant where guests can enjoy experimental cuisine and modernist design.
La Gran Tortuga - An open-air beachfront palapa restaurant serving Mediterranean food. Open for breakfast, lunch & dinner. Breakfast 7:00a-10:30a, Lunch 12:30p- 3:30p, Dinner 6:00p-10:30p
Bar El Tequila - An a la carte Mexican specialty restaurant, reservations are required. No shorts allowed, open 6:00p-10:30p
Yucatan - The main restaurant serving International cuisine buffet-style for breakfast, lunch and dinner. Tables are distributed throughout several dining rooms with sea-views. Breakfast 7a-10:30a, Lunch 12:30p-3:30p, Dinner 6:30p-8:30p/9p-10:30p
Las Olas Beach Grill - A beachfront snack grill serving American food, open throughout the day andthen again throughout the evening for late night snacks.
ACTIVITIES & ENTERTAINMENT
Daily Activities & Entertainment:
There is a Daily Activities Program every day from 10 am to 6 pm. Non-Motorized watersports are limited to 1 hour per day.
Nightly Activities & Entertainment:
Theme Nights, Disco, Nightly Shows at the 1200-seat Amphitheater (shows are on a 14- day rotation). Access to casino at Grand Bahia Principe Coba with 85 slot machines, sports bets, roulette tables, craps table, and hybrid machines with electronic de
CHILDREN'S PROGRAMS
Club El Principito kids club is available from 9:00 a.m. to 6:00 p.m., offering supervised activities for children between the ages of 4 and 12 years.
Applicable Ages: 4 to 12 years old

Children's Facilities
PlayGround
Game Room
Teen Disco
Children's Pool
Babysitting Fee: $
Advance Notice for Babysitting: Yes

Apple Vacations Customer Satisfaction Score
Hotel Average
What to expect
Food Quality
Comfort
Cleanliness
Service
2534 Recommend
2534 past Apple Vacationers would recommend Grand Bahia Principe Tulum to their friends and family



Latest Apple Vacations Review >>
TripAdvisor Web Reviews
Based on 12864reviews
What to expect
Location
Rooms
Service
Value



Apple Vacations Traveller Reviews
What I thought of the resort
KEVIN D.
Oct 25 2017
The resort is very lovely the staff was great. But if you are a beach person you would be very disappointed. There were a lot of rock right in front of the hotel and there was a small beach front and in the water they had this tubing roped off and behind it was these concrete barriers that looked like whales. So I only did the beach 1 time! The next thing you get to pick 3 main restaurants if you don’t do it the day you arrive plan on eating at 9or 10:00 at night. There was one of the 3 that was very good the other 2 was not impressed. So know I wouldn’t recommend the resort. But that’s just me I am a beach person like I said before.
Customer Rating: 

Avoid!
STEVEN K.
Oct 20 2017
Plenty of places to stay simply avoid this one!
Customer Rating: 

REBECCA B.
Oct 11 2017
The towel service was horrible. All 8 people in my group got food poisoning. The hotel ran out of toilet paper. The entertainment team was way too pushy.
Customer Rating: 

Would not go back
TESSA J.
Oct 10 2017
Overall hotel seemed dirty and not clean and sanitary. All 8 people in our group got sick. Had to ask for something simple like more toilet paper for the room. Food wasn't great. Staff didn't seem to care all of us were sick. Multiple bathrooms did not have functional soap dispensers. Would not return.
Customer Rating: 

DEBBIE B.
Oct 06 2017
Bar staff were not very friendly. Always seemed "put off" by requesting more ice. Restaurant staff were very efficient and helpful and Miriam in the spa was excellent. The hotel staff were very welcoming and helpful.
Customer Rating: 

Beautiful and relaxing
CARA H.
Sep 27 2017
Wonderful staff in restaurants & bars, helpful and friendly people! This resort is beautiful!
Customer Rating: 

DENICE D.
Sep 12 2017
Twice someone came into our room. Upon arrival someone knocked and just barged in. Then we had the do not disturb sign on door and the maid still came in. Makes me think twice on staying at that hotel.
Customer Rating: 

I wouldn't recommend- keep looking
DAVID B.
Jul 31 2017
This place gets major points for cleanliness, grounds maintenance and general service friendliness. On the other hand, there is tons of vehicle traffic on the walking paths- you are constantly dodging trucks and carts. I have never seen anything like it-no one but the guests walk in this place. At night it felt like we were sleeping on an interstate- the amount of truck, motorbike, carts and other noise was unbearable in villa 19. All the noise stopped around 2:30 am and then picked up again around 4:30 am. Very little of the resort is air conditioned and the buffet on site was just short of terrible. The buffet eating area is not air conditioned so you will melt as you try to eat. Luckily you could go over to Coba (neighboring resort) and eat in air conditioned comfort. Our shower was broken (and then fixed) and the door was falling off the hinges (fixed somewhat) and our phone never worked throughout our 8 days (never fixed.) The on-site "privilege club" sales guys will accost you daily and your 60 min presentation will take 2 hours and the "free" excursion that they promise you will ultimately cost you money because "that's not what they said." I don't appreciate being scammed. Most mornings there were no clean pool towels at the front desk to swap out and the staff just said to come back later and maybe they would have some. I ended up finding housekeeping personnel most days and they were very happy to get me new towels. All of the Bahia resorts here are connected but as you walk down the beach, you can get a drink here, but not there and not there- it was ridiculous. The beach is in a cove that collects all of the seaweed in the gulf of Mexico and there are tons of people and excavators trying to get mountains of seaweed off the beach- again very noisy and not a lot they can do about the location. Speaking of location this place is unbelievably far from the airport (almost 2 hours) and far from everywhere else too. Check the map as there are only a few resorts south of this one. Excursions take forever to get to and with stops it takes even longer. In my opinion apple probably gets the less desirable rooms, since they buy in bulk and the resort goes out of their way to convince you "book directly once you join the privilege club"- total scam. We were only entitled to 3 a la carte dinners over 8 days which was pretty ridiculous because most restaurants were empty from 6-8pm. You get what you pay for with Bahia Prinicpe.
Customer Rating: 

BRAD S.
Jul 31 2017
we stayed at this resort for my sisters weeding there were 47 people in group we were traveling with and our rooms were not all together my sister paid extrea to have a block of rooms at the resort witch we thought meant we would all be close to one another (are reasons for going there) that did not happen I was in building 12 and my sister was in building 34 witch was a pain when one of us need something
Customer Rating: 

Great vacation!!! With my adult children.
JERRY G.
Jul 24 2017
Great time at a huge resort- We found a great beach off the main beach area and it was wonderful great. Excellent staff and very accommodating. We had one little problem- We booked 4-rooms and wanted them in the same building- 3 of the 4 were and the 4th was not even close to our building. They finally found a room in the same building as the other 3. So it worked out, but it just felt like it was a way get more money by asking us to upgrade.
Customer Rating: 

Pros and Cons
XIOMARA E.
Jul 06 2017
PROS: really nice resort, big, multiple pools to use, pool entertainment was great, night entertainment was great, casino was great, great people and the room i loved. CONS: a la cart reservation system needs to be changed, i wasted 2 hours of my first day there because the line is insane and there are only two people asissting, also - we've traveled with apple four times already and apple always assist us with the a la carte reservations but this time we had to do the reservations through the hotel itself, that was a nightmare. The apple guy that assisted us this trip only really cared about us booking tours with him. The A/C fan were an issue the first few days, it was not fixed until our 4th day there. The beach is not bad but it is not great, it is not as bad as other reviews say and i recommend walking a few mins away from the Tulum side and more towards thr adult only beach - if you have kids, you can still go to that beach, you just cannot use the chairs of get drinks, but we just took our towels and put our stuff on the towels.
Customer Rating: 

TripAdvisor Traveller Reviews
AMAZING Resort -AMAZING Holiday
Lisa W, London, Ontario, Canada
Mon Dec 11 06:25:01 EST 2017
Traveled November 30-December 7/ 2017 After reading tons of reviews about this resort,I was a little scared that I had made wrong choice when booking. I can happily say-I did not! This resort is amazing! grounds are beautiful to walk around ( and there is lots of walking to do if you like) there is also a trolley that will drive you around the grounds and between resorts. Our room was Good it was clean and everything worked including air conditioner , Yes they may be a bit dated ,but i am only there to sleep ( and it was very quiet for sleeping) The bar was stocked daily and room cleaned daily. Food- Buffet was good, yes some stuff only warm not hot.. but i could go to a buffet here in Canada and it will be the same. Buffets are difficult to keep everything hot. We did 3 a la carte's and enjoyed them all.. I am not a foodie. If i am full when i leave, it was enjoyable to eat and the service was good then I am happy. I have worked in the restaurant / bar industry for over 30 years. I am very aware of good customer service and demanding customers - All the staff at this resort are AMAZING , they work hard and go out of their way to please .PLEASE TIP YOUR SERVERS, THEY WILL REMEMBER YOU - BUT IF YOU CANT TIP-PLEASE AT LEAST BE NICE :) The Pools are great there are lots of chairs, and entertainment team was also amazing at keeping those who wanted it entertained. Beach- yes its rocky wear water shoes.. I personally loved the barriers to break the waves, we took our mask and snorkel and there were plenty of fish to see. Nightly entertainment was great,with a different show each night. We traveled with Air Canada which came with some extra perks, free in room safe was one of the perks and it was great to have, also the robe and slippers came in very handy ,the floors in room were cold from the air conditioner. I will recommend this resort to everyone, completely enjoyed our time spent here. And we will be back.

Great holiday
Christina G,
Sat Dec 09 10:17:03 EST 2017
We were originally we were due to go to Cuba but because of the hurricane we switched to Mexico. We stayed at Sandos Carcacol Eco Resort for our honeymoon last year and loved Mexico. This hotel is huge but there are plenty of buses to shuttle you around. We tried a number of the al la carte restaurants which were lovely and we always found something to eat in the buffet. The hotel is beautifully maintained and we found the staff always friendly and happy. They all work so hard so we tipped as much as possible. The only negatives about the hotel was the man coming around the pool with the monkey on a lead. We went to a monkey sanctuary a few days later and were informed that this is ILLEGAL in Mexico and hotels should not be condoning this. The other negative was the large groups of drunk, loud Americans. I was worried about not having an adult only section but the children were quieter, more polite and better behaved. Some of their behaviour was embarrassing to watch and we actually ended up avoiding one of the pools as they were so drunk and loud and how some of them spoke to the staff was uncalled for. If we were to visit Mexico again I would probably prefer a smaller, quieter resort.

Very dissapointing resort
819charlie, Victoria, Canada
Sat Dec 09 08:32:00 EST 2017
We stayed at this hotel for a family wedding and we were so disappointed. The rooms were average but not what we were expecting when we booked a Junior Suite. Our bathroom could certainly have used a good clean. The mirrors and glass were filthy and when you turned on the jets in the hot tub debris came spewing out. The resort itself is well kept but a too big for my liking. The a la carte restaurants had the potential to be good but we were never served a hot meal and in fact some were too cold to be edible. The same could be said for tee buffets. They were quite good but the food was always cold. As far as the wedding goes I would not recommend having a destination wedding here. Firstly the costs are astronomical and the more people that booked the higher the price per person went for the reception. Usually it is the reverse. While we were still mingling at the wedding venue site (within the allotted time) the staff began removing chairs over to another wedding site. The photographer was trying to take pictures and they were walking guests through the area to another wedding. At the reception they had the name of the bride and groom on the menu however it was the wrong bride and groom... I could ramble on over many issues but at the end of the day the feeling was that once they got you into the resort they really didn't care and the destination wedding is just a cash cow.

Fab holiday
Jlhaine,
Thu Dec 07 18:27:04 EST 2017
Quick review, Check in-quick and easy, Room -clean Resort - beautifully maintained Pools-refreshing,plenty of beds/shade Beach - very clean with plenty of sun beds Buffet restaurant- fab with lots of choice Ala carts - don pablo the best Drinks/cocktail- good varied choice Staff- very friendly nothing to much trouble, always happy , I have to give a special mention to URSULA in the lobby bar @ tulum section she always looked out for us,remembered our drinks, always happy, she works so hard (managers this lady is a credit to your resort) We will be returning in 2018 with family, would I recommend this resort 1000% Hope to see Ursula when we return, Thanks for a fab holiday gran bahia principe x

Beautiful property, disappointing experience
Evelyn v, Chilliwack, Canada
Thu Dec 07 11:19:11 EST 2017
We stayed here from Nov 25-Dec 2/17 for a family wedding. Our room was at the very edge of the resort overlooking the dolphin pool and had a great view of the ocean. The room was okay, nothing special. It had a musty smell, the beds were hard and the phone didn't work. The bathroom shower door leaked so bad that we'd have a pool of water on the floor after every shower. The grounds of the resort are beautiful and we never had an issue finding chairs at the pool or on the beach. The food at the buffets was good and offered a lot of selection. The a la carte restaurants offer a better meal so take advantage of them and make sure you book reservations as soon as you arrive. I would suggest downloading the app and making reservations that way. You can add one more room to your a la carte reservations but if you have a bigger group you'll need to see the team in the lobby to book your reservations. We had to do that for a few meals and it was a frustrating and disappointing experience. We would be told there was no availability, but....if you buy a bottle of wine they can miraculously fit you in. Such a turn off. The service in the buffets and a la cartes was hit and miss. Some of the staff go above and beyond (Abimael in the small buffet!!) and others almost ignore you. The drinks you get can also vary depending on where you get them and who's making them. It seems like some of the bartenders are learning on the job. The experience we had with the wedding coordinator (sorry, don't remember his name) was the worst! He was incredibly rude. The bride and groom were about 5-10 minutes late for the tram ride to dinner and he "welcomed them" by telling them they were late and that we'd have to hurry. We arrived at the restaurant and they were short 3 seats which could have been quickly corrected but they turned it into such a big deal. Then, while the bride & groom were cutting the wedding cake, the wedding coordinator stood behind them and told them they had 3 minutes left. The speeches quickly started during the cutting of the cake and at the 7:30pm mark, the music was turned up and we were told our time was up. We were all out of the restaurant by 7:40 (carrying the cake) and our tram had already left leaving a group of 43 people (including three 80-year-olds) to walk back to the main lobby. The entertainment team in the lobby bar were kind enough to let us finish the speeches using their microphones and the lobby bar staff brought us plates & forks to finish cutting the cake. The night ended on a really great note with dancing and karaoke in the lobby bar. The kicker for me, though, is that the tables we held in the restaurant weren't used for at least an hour after we left. All we needed was another 15 minutes to finish! The experience with the wedding coordinator was a real downer but our extended family had a wonderful time enjoying each other's company for a week. We will likely not return to this resort.



The comments and opinions on this Ratings and Reviews section of our website are the views and opinions of TripAdvisor members and AppleVacations.passengers. They are providied 'as is' and we accept no responsibility for any loss, injury, inconvenience or other damage resulting from this information. You should verify critical information (for example passports and visas, and customs) with the relevant authorities, and review our Fair Trade Contract and Things To Know Before You Go (including our Health and Safety Tips For Travelers) before you travel.
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