Cancun

Grand Bahia Principe Tulum


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2018 Exceptional Values
Honeymoon*: Bottle of domestic sparkling wine, box of chocolates, surprise gift and 20% discount on couples massage.

Located within the massive Grand Bahia Complex, guests at Grand Bahia Principe Tulum can relax and enjoy being in paradise. The Complex boasts a Dolphinarium on-site, the 27-hole Robert Trent Jones II golf course on-site, swim with the dolphins (fee) and the ruins of Tulum only minutes away.

This 24-hour paradise is set on a stunning stretch of beach perfect for watersports. Enjoy a complimentary hour per day trying watersports including windsurfing, snorkeling, and kayaking. Guests can also try the scuba equipment in the pool. Kids have special activities at the mini-club, while adults can relax and be in complete harmony in the Spa.

Dining options are plentiful with 15 total restaurants throughout the complex. Enjoy sumptuous a la carte options as well as International buffets. All of the bars serve unlimited local drinks, beer, and soft drinks. Each room also has a stocked mini-bar.

Enjoy access to the facilities, restaurants, and bars at Grand Bahia Principe Coba (except main buffet).

Note: Coupon system applies for dining: Stays of 3 nights receive one a la carte dinner, 4-6 nights receive two a la carte dinners, and 7 nights or more receive three a la carte dinners.

Find more information about Bahia Principe Hotels and Resorts.

Learn more about Cancun.

*Proof of marriage required. Must be within 6 months of original wedding date.
HOTEL LOCATION
With a secluded location near many local ruins, this resort is stretched along a wonderful 3/4 mile stretch of white sand beach, surrounded by 275 acres of tropical vegetation. It's 1 hr from the Air-port, 35 min from Playa Del Carmen, 20 min from Tulum.
Address: BENITO JUAREX KM 250 - A
AKUMAL
QR

MX
Local Phone: 011529848755000
Fax: 011-52-984-875-5001
HOTEL FACILITIES
Barber / Beauty Salon
Boutique Shops
Business Services
Car Rental
Concierge
Currency Exchange
Disco / Nightclub
Laundry / Dry Cleaning Service
Meeting Rooms
Parking(Complimentary)
Physician on Call
Shopping Mall Nearby (On property.)
Pools
Number of Pools: 5
Outdoor Pools: 5     
Swim-up Bar
There are 3 pools on 3 levels creating one huge lagoon, considered one of the most impressive in the area. There is a jacuzzi in each pool, a giant whirlpool, SCUBA clinic, sun terrace with sunshades and sunbeds, and separate pool area just for kids.
Golf: NEARBY
Holes: 18
Green Fees: Fee Required
Tennis
Number of Courts: 6
Outdoor Courts: 3
Lighted Courts: 6
Pro Onsite
Water Sports on Site
Fishing: Additional Charge
Sunfish Sailing: Complimentary
Scuba: Additional Charge
Snorkeling: Complimentary
JetSki / Waverunner: Additional Charge
Waterskiing: Additional Charge
Wind Surf: Complimentary
Other Sports Available
Bicycles: Complimentary
Health Club / Spa
Aerobics: Complimentary
Jacuzzi: Additional Charge
Massage: Additional Charge
Nautilus Equipment: Complimentary
Sauna: Additional Charge
Spa: Additional Charge
Steam Room: Additional Charge
Manicure / Pedicure: Additional Charge
Facials: Additional Charge
HOTEL DETAILS
Like a dream come true, the magnificent Bahia Principe is a hidden paradise featuring a distinctly Mayan influence, with rooms and suites distributed throughout 3-story villas surrounded by acres of tropical coconut palms and exotic vegetation. As of of 01/01/18 safety deposits boxes will be included in the rates. Beach: The resort is situated on a completely natural, long stretch of private white sand beach (1 km in length) bordering along the crystalline waters of the Caribbean. Split between two private bays, thebeach is partially protected by an offshore coral reef.
Check-out: 12:00 p.m.
Total Rooms: 906
Year Opened: 1999 Credit Cards: Visa, Master Card
HOTEL RESTRICTIONS
Coupon system for a la carte restaurants. Restaurants/stores of the Hacienda Dona Isabel are not included in the Al (drinks served after 11:00 p.m. in any of the 5 Hacienda bars are included). No Spring Breakers. Must be at least 18 years old.
ROOM TYPES
SUPERIOR ROOM
Rooms have 2 full size beds or 1 king size bed, a terrace, air-conditioning, a ceiling fan, telephone, satellite television, bathroom with bathtub and shower, minibar, safe ($).
Other Amenities -
Air Conditioning
Fan
Bathtub
Shower
Non-Smoking Available
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Television
Room Safe
Satellite
JRSUITE SUPERIOR OCEANFRONT
2 full-size beds or 1 king-size bed with terrace/balcony. The room is not available for sale until January 2019.
Other Amenities -
Air Conditioning
Fan
Bathtub
Shower
Non-Smoking Available
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
Satellite
JUNIOR SUITE SUPERIOR
2 full size beds or 1 king bed, sitting area, balcony or terrace, A/C, ceiling fan, sitting room area, hydromassage bathtub with shower, minibar, hairdryer, satellite TV, phone, safe, sofa bed.
Other Amenities -
Air Conditioning
Fan
Bathtub
Shower
Non-Smoking Available
Balcony or Terrace
Minibar
Sofa
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
Satellite
DINING
Grand Bahia Principe Tulum features 1 meal plan options:
All Meals, Drinks & Tips-Coupon system for a la carte restaurants.
There are 5 Restaurants at Grand Bahia Principe Tulum:
Bar El Tequila - An a la carte Mexican specialty restaurant, reservations are required. No shorts allowed, open 6:00p-10:30p
Yucatan - The main restaurant serving International cuisine buffet-style for breakfast, lunch and dinner. Tables are distributed throughout several dining rooms with sea-views. Breakfast 7a-10:30a, Lunch 12:30p-3:30p, Dinner 6:30p-8:30p/9p-10:30p
Las Olas Beach Grill - A beachfront snack grill serving American food, open throughout the day andthen again throughout the evening for late night snacks.
Don Pablo - Ŕ la carte restaurant where guests can enjoy experimental cuisine and modernist design.
La Gran Tortuga - An open-air beachfront palapa restaurant serving Mediterranean food. Open for breakfast, lunch & dinner. Breakfast 7:00a-10:30a, Lunch 12:30p- 3:30p, Dinner 6:00p-10:30p
ACTIVITIES & ENTERTAINMENT
Daily Activities & Entertainment:
There is a Daily Activities Program every day from 10 am to 6 pm. Non-Motorized watersports are limited to 1 hour per day.
Nightly Activities & Entertainment:
Theme Nights, Disco, Nightly Shows at the 1200-seat Amphitheater (shows are on a 14- day rotation). Access to casino at Grand Bahia Principe Coba with 85 slot machines, sports bets, roulette tables, craps table, and hybrid machines with electronic de
CHILDREN'S PROGRAMS
Club El Principito kids club is available from 9:00 a.m. to 6:00 p.m., offering supervised activities for children between the ages of 4 and 12 years.
Applicable Ages: 4 to 12 years old

Children's Facilities
PlayGround
Game Room
Teen Disco
Children's Pool
Babysitting Fee: $
Advance Notice for Babysitting: Yes

Apple Vacations Customer Satisfaction Score
Hotel Average
What to expect
Food Quality
Comfort
Cleanliness
Service
2534 Recommend
2534 past Apple Vacationers would recommend Grand Bahia Principe Tulum to their friends and family



Latest Apple Vacations Review >>
TripAdvisor Web Reviews
Based on 13335reviews
What to expect
Location
Rooms
Service
Value



Apple Vacations Traveller Reviews
TONI J.
Apr 20 2018
Amazing hotel, can't wait to go back
Customer Rating: 

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Feedback
SARAH R.
Apr 09 2018
Hotel rooms need fans in the bathrooms and better cleaning is a must. Floors weren't swept and bathrooms weren't cleaned very good. More than 1 bartender in pool bar as the hotel was full. Entertainment team was awesome. Shows in the evening needed more variety and better options. Probably the worst I have seen in my 10 plus years going to mexico.
Customer Rating: 

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Fantastic, but not perfect.
ANDREW O.
Mar 12 2018
This resort was even nicer than the 5 apple rating would lead you to believe. We were totally wowed by the resort grounds, pool, and overall amenities. And the staff was ALWAYS happy, friendly, and wanting to pamper us. We would definitely recommend it and stay here again! There were only 3 things we wished were better: (1) wifi was only free in the lobby area and wasn't always functioning. (2) The beach was just ok - it was quite rocky in some places and not really a spot to snorkel. (3) The pizza almost always sucked. But overall this was by far the nicest resort we've ever stayed at - and we'd definitely stay here again!
Customer Rating: 

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Great Stay
CHARLES W.
Mar 04 2018
Food in the buffet was very good and in all the other restaurants better than in any of the other resorts we have been to in Mexico or the Dominican Republic. We called for a minor repair, and someone was thereto fix it within 5 minutes.
Customer Rating: 

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GRAND BAHIA PRINCIPE TULUM
TERRY L.
Feb 26 2018
HOTEL IS VERY CLEAN, APPLE CHECK IN AND TRANSFER WENT PERFECTLY, MY ONLY COMPLAINT WOULD BE THE BEACH AT THE RESORT. IT IS VERY ROCKY, NOT VERY PICTURESQUE. THERE WAS LOTS AND LOTS OF SEAWEED, NOT SURE IF IT IS ALWAYS LIKE THAT.
Customer Rating: 

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THOMAS G.
Feb 22 2018
We stayed at the Coba 3 years in a row and this was the first time in Tulum. We had issues with the transfer bus waiting approximately one hour for people to arrive which delayed the time we got to our hotel. Overall we had a wonderful stay however, the service in the bars with the wait staff was horrible. We basically were ignored. We had an issue with our air conditioning in our room and my husband had to complain 3 times that we finally gave up and towards the end of our stay we received a call from the front desk to see if it was working which is unacceptable when you are paying for a vacation and expect the service to be what it should be.
Customer Rating: 

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Upgraded room
SHIRLEY K.
Feb 15 2018
I paid for a upgraded room which I read allowed more benefits. I did not receive any of these benefits and I am not sure what I paid for.
Customer Rating: 

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TIMOTHY J.
Feb 12 2018
Air conditioning did not work in our hotel room. We made multiple phone calls about this. Someone came to fix it once; it worked for a couple hours and stopped working again.
Customer Rating: 

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LINDA H.
Feb 09 2018
I love this place I would be here all the time if I could they were excellent made me feel like family that's a good feeling when your home away from home
Customer Rating: 

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bahia tulum
DONNA G.
Feb 07 2018
a great value. people are so very pleasant and helpful, and truly want you to enjoy yourself.
Customer Rating: 

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Set expectations and you will love this place.
PAUL K.
Feb 05 2018
This vacaction is quite reasonably priced and as such we expected a certain level of amenities. We knew we were not staying at The Ritz or on an exotic island with powdery white sand as far as the eye can see. There was some really great entertainment and some just OK entertainment. The ala carte restaurants were very good with excellent service. The buffets were well presented and provided a variety of dishes. The room was comfortable and we felt quite safe and secure. Where this property exceeded our expectations was in the welcoming and conscientious actions on the part of the staff. They were great.
Customer Rating: 

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TripAdvisor Traveller Reviews
Would never stay here again
mamta02018, Greater London, United Kingdom
Fri Apr 20 18:08:57 EDT 2018
I travelled to Mexico 5th April for one week with my family and I’m so sad to say this resort was well below standards for many reasons. No 1, there is work going in at the main lobby so ugly view of the resort as soon as you drive in. Secondly, cars taking you to and from your room to pool and lunch etc do not run frequently enough and the rooms aren’t walking distance from main pools, lunch etc. Sometimes we waited up to 30 mins for a car and when it finally arrived it was full, a few times we did manage to get a car quick enough but no provision was made to help me lift my buggy into the car or any help provided to accommodate my children. The food during breakfast lunch and dinner was repetitive with no new flavours or dishes or different themed menus. Very disappointing. At one of the a la Carte restaurants I specifically asked for no beef due to dietary requirements but this request was ignored twice and I received beef on my plate with No explanation or apology. Even after complaining to guest relations they had no answer. The list is endless. This resort ruined my holiday to Mexico mainly due to lack of care or respect. We as a family will never be travelling here again and would definitely not recommend it to others.

Amazing!!
Samantha J,
Fri Apr 20 11:38:02 EDT 2018
2 week stay at this hotel couldn’t fault anything. Staff where brilliant couldn’t ask for any more from them, the food was great always something that you would like. Definitely would love to come back here again without a doubt. Would highly recommend to book this place. Also for my partners birthday they surprised him with champagne and chocolate strawberries which was brought to the room.

Great facilities, great food, beach not so good
Alejandra S,
Wed Apr 18 09:06:03 EDT 2018
My family and friend had a good time at the Bahia Principe Tulum, the facilities are well maintained and there are many people trying to make you feel welcomed, bring watershoes as the beach is very rocky and full of seaweed, we were told that the beach in Akumal was better but we had young kids 8 years old and we were not allowed to be in the Akumal beach. We stayed 14 nights and we were able to book 6 a la carte restaurants and the best were Mikado, Don Pablo and Tequila. You need to wake up early if you want to find a spot close to the pool area. Bring snacks if you are a person who likes to eat something in the room, as you are not allowed to take food from any of the buffets, besides the chips or cookies sold at the resort are wsy too expensive. Stay away from the Privilege sales people, everyday they were asking if we already went to the meeting, and it is kind of annoying. The check out was so slow, we had just 3 people in front of us and it took 35 minutes to get our turn, and we dont even know why was so slow as with our check out was only 2 minutes to do it. I think if the check out line says express check out, it should be express for everybody and change of rooms should be in another line. The food for the kids was ok, but it was not really good, but the food for grown ups was excellent. I might come back, I just did not like the service from the bartenders at the Caracolas bar, they were very rude with locals and if you did not give tips they give a crappy service.

Great Stay
Noah S,
Wed Apr 18 07:20:54 EDT 2018
My family, which was a group of 15, stayed here from April 4th-11th. When we got there, the check-in process went relatively smoothly. The villa I stayed in was villa 9. I would say the room we stayed in was better than the average hotel room. The beds were comfortable, but we had a couple of problems in our room with the phone not working, and part of the sofa being damaged on its lower board. Water from the shower doesn’t take long to heat up, and the bathtub has jets that can be used. The food was pretty good. In the main buffet there, they always had a wide variety of food from different cultures. They have a few other places around that you can check out as well. One night we went to a hibachi place that’s worth checking out, and another to a restaurant called “Tequila”. My family recognized Carlos from the main buffet as being particularly excellent in service. As far as entertainment, it’s hard to be bored while you’re staying at this place. They have many things to do in addition to swimming in the pools and Ocean. One thing of note is the entertainment team they have there. On a wall in the building with the main buffet, they have a list of events happening on certain days. The entertainment team runs these events, and they are not only fun to participate in, but also watch as well. During the day they often run activities like beach volleyball, Zumba, and musical chairs, and at night they have performances usually on the terrace, then at the theater immediately after. People who worked in this field that I would like to recognize are Paloma, Ernesto, Paulina & Mr. Fish, and the group of dancers that performed in the theater. While there is plenty on the resort to entertain you, we did a few things off of the resort as well. One thing we did off the resort was swim with dolphins. Doing this can be expensive, but it’s cool to see up close how well trained and beautiful these dolphins are. They even had a small part where we got to feed manatees, which was also cool. Another thing off the resort that we did was fishing. I was excited for this, but disappointed, because we spent a lot of time trolling as opposed to being stationary, and we only had one bite the whole time. It felt like an expensive boat ride in the ocean. One last thing we did off of the resort was see Chichén Itzá. It was cool to see a wonder of the world and learn of its history, but there are a lot of pushy merchants there. If you go there and they try to sell you a hat right away when you get out of the van, don’t buy it. They’ll be half of the offered price by the time you get up the stairs to enter (a lot of merchants in the area will try and barter. Price isn’t really a set thing with material items here.). One thing that I regret I didn’t get to do is swim in the cenotes. Definitely try to do this as I have heard a lot of great things about it.

April Girl's Trip
sshelt0n, Canal Fulton, Ohio
Sun Apr 15 17:47:21 EDT 2018
Check-in: Unfortnately, the main lobby is under construction and will be for some time. This means that the check in process occurs at small desks to the side of the bar, and the process was lengthier than expected. They needed all of our individual passport information, which I would have preferred to have done in advance. I booked directly through their website, so I'm unsure why this information wasn't obtained prior to arrival. Also, the check-in was done by a newer employee, and we didn't get much of an explanation of the grounds, where tour desks were located, about entertainment, or anything really besides a small map with brief explanation. Resort Grounds/Beach: The resort itself is beautiful, with well maintained and colorful grounds, and gorgeous pool areas with plenty of space to spread out and swim. There are a lot of shade options between the pool and beach areas, but they fill up fast so plan to arrive early if you need the shade. The beach is beautiful, but is sectioned off with ropes, buoys, and in some places, cement barriers/wavebreakers. I didn't mind the barriers, as it created a calmer area to swim and attracted fish for snorkeling. I've been to beaches in Cancun where they are scenic and the view is unspoiled, but the water is too rough to even venture into. If you enjoy snorkeling, the best areas we found were by the luxury Akumal resort, which is about a ten minute walk down the beach from the Tulum resort. Go to the section that has the wooden pier, and snorkel all along the perimeter of the blue rope. Also, if you go just a bit farther down the beach, there is another smaller section of beach that is calm and roped off, and also has lots of fish to see. Just to name a few, I saw a family of squid, parrotfish, angelfish, butterfly fish, sergeant majors, blue wrasse, lionfish, peacock flounder, hermit crabs, and a stonefish. The stonefish was nestled on the bottom near the concrete barrier, and was camouflaged so well I would have missed it had I not been intently watching some hermit crabs right beside it. Another snorkeler informed me that it was a stonefish, and I did some of my own research and concluded that it was indeed. I'd highly recommend wearing watershoes at the beach here, as stepping on a stonefish can be fatal, and because I also observed many black urchins in the shallow waters. Also, if you can avoid the "kayak police", there is a reef just beyond the roped off section in front of that wooden pier. We spent about twenty minutes exploring before we were forced to turn around. I wish I had done more research, because if that area isn't protected by the government, than they shouldn't be allowed to control where you snorkel! TIP*** Bring your own beach towel. Why? Because the luxury Akumal section (with the best beach) will kick you out if they see your bright blue Tulum towels on any of their beach chairs. It happened to us, despite their being multiple empty chairs around us. The next day we used our own personal beach towels instead, and no one was the wiser! Rooms: We had a third floor room in Villa 1, and were delighted to have a partial ocean view. The room was exceptionally clean, and they did a great job with daily cleanings to keep it that way. The rooms are nothing fancy, but they are nice and more than adequate. We did have an issue with our toilet, and also our fuse switch flipping when we used our hairdryers. Concierge sent maintenance immediately both times to address our concerns. The huge bottles of water supplied were greatly appreciated. Noise was an issue on several nights, as we were so close to the main pools and bar, but a pair of ear plugs fixed that! Aside from the noise, it was a very convenient location to be so close to everything. The carts running back and forth are a great option though if you need transportation. Restaurants/Food- I'm a bit of a foodie, and so I was disappointed by the food here. First of all, you basically have one buffet to eat all of your meals. The Grand buffet serves breakfast, lunch, and dinner. There is a snackbar also available with a few other choices (also a buffet), but its mostly the same options as the Grand Buffet. I had heard that the Gran Tortuga and Tequila restaurant also served breakfast and lunch, and went to each hoping to experience an actual menu, but these were just smaller buffet extensions of the Grand Buffet. The issue I have with the buffet is that there is certainly a great quantity of food, but I feel the overall quality of all of it is not great. I'd rather have a smaller selection of delicious, quality food than an overwhelming amount that is just so-so. Honestly, this resort could really benefit from installing an outdoor stone pizza oven, and serve guests custom freshly made pizza's. It definitely needs to add something! Reservations- beware of making a la carte reservations through the resort app. I had researched and read reviews and knew we needed to book the reservations immediately upon arrival, and had downloaded the app in advance while still in the US. I accessed the app as soon as we were in our rooms, and selected the restaurant, date, and time through the app, and was shown a screen that said my reservation had been confirmed. When we arrived to Tequila restaurant a few days later, we were told they had no record of our reservation, and we were then made to stand to the side while they seated multiple people who had come in after us. The manager, Gabriel, was rude. We continued to stand there as several phone calls were made to check into our "situation". Honestly, we were made to stand off to the side for 15 minutes, and were treated like we were attempting to commit a crime or something. It was ridiculous, and just poor customer service. Something needs to be done to improve the entire a la carte process. I will say that Katy from the Tequila restaurant did finally make things right, and gave great customer service, Gabriel should take a lesson from her. They need to add more restaurants to service their customers, as it is clear they book up days in advance, and thats with limiting the number of reservations you can make in the first place. The Wifi on this resort is spotty and inadequate, and simply not functional enough to support the use of their reservation App. Make your reservations in person at the desk! Tours/Entertainment- I'd skip the Mayan ruins at Tulum. Its a tourist trap, and the guides are not very consistent in their "histories/explanations" of events. Not to mention, its incredibly hot in addition to crowded! We chose the underground Cenote and Akumal snorkel through the Coming2 tour desk, and absolutely loved it. We swam through cenote Caracol, and had an unbelievable, unique, and uncrowded experience. The highlight of our trip! As far as evening entertainment, there is a brochure in your room that details the program of events at different resorts. Unfortunately, we didn't find this brochure until the last day, so make sure to look for it! We attended one show, and the dancers were high energy and fairly talented. Nothing spectacular, though! In closing, this was a great experience and fun trip, but I'm just not positive I'd return. There are so so many options out there in terms of resorts, and as I said before, food is a big deal to me. This resort offers a vast array and quantity of food at the buffet, but they could really benefit from adding a couple specialty/higher quality items.



The comments and opinions on this Ratings and Reviews section of our website are the views and opinions of TripAdvisor members and AppleVacations.passengers. They are providied 'as is' and we accept no responsibility for any loss, injury, inconvenience or other damage resulting from this information. You should verify critical information (for example passports and visas, and customs) with the relevant authorities, and review our Fair Trade Contract and Things To Know Before You Go (including our Health and Safety Tips For Travelers) before you travel.
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