Cancun

Riu Cancun


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All Inclusive    

Exceptional Values!
Honeymooners: Surprise gift in room, small bottle of Tequila, king bed (subject to availablity at time of check-in), late check-out (subject to availability at time of departure), complimentary upgrade to next available room category (subject to availablity and upon request), $35 USD spa credit in Ocean Harmony massage for two (50 min), once per stay. This discount does not apply with other promotions and discounts.

The 24-hour all-inclusive Riu Cancun is located in the heart of Cancun and set on a beach of white sand and turquoise water. This majestic resort soars above the Caribbean Sea, steps from the Galeria and Caracol shopping centers and in the heart of nightlife and activity.

This grand resort boasts a rich decor with high hand-painted ceilings adorned with flowers and frescos, and Spanish-style oil paintings cover the walls. Over the pool bars, domes are decorated with intricate mosaics and have a Moroccan-Mediterranean ambiance. Long walkways front the restaurants and offer seating areas; a perfect place to relax and enjoy a cool drink in the afternoon.

Kids will love the RiuLand Mini-Club. Children ages 4-12 can partake in numerous activities with adult supervision. During the day, the hotel provides entertainment for all ages, including watersports and one introductory scuba diving lesson in the pool. At night, Pacha Discotheque is the place to go for non-stop dance music. Also, entrance and drinks are included! Afterwards, start winding down at the 24-hour sports bar.

Looking for a vacation full of rest and relaxation? Renova Spa offers numerous types of treatments to put the mind, body, and soul at ease. The gym and Jacuzzi are complimentary. Of course, there is always the option of sunbathing the day away and lounging with a tropical drink at the swim-up bar! Complimentary 24-hour WiFi is also available in all public areas of the resort.

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Learn more about Cancun.
HOTEL LOCATION
This beachfront property is located in "Corazone", across the street from the Convent ion Center. 6.2 miles (10 kms) to town, 12 miles (19 kms) to Cancun Airport.
Address:
CANCUN
QR

MX
Local Phone: 011529988487151
Toll Free Phone: 1 888 666 8816
Fax: 610-359-6625
HOTEL FACILITIES
Barber / Beauty Salon
Boutique Shops
Currency Exchange
Disco / Nightclub
Laundry / Dry Cleaning Service
Meeting Rooms
Shopping Mall Nearby (65 feet)
Pools
Number of Pools: 3
Outdoor Pools: 3     
Swim-up Bar
3 outdoor pools, one with Swim-Up Bar.
Golf: CLOSEBY
Cancun Golf Club @ Pok ta Pok- Cancun Hilton Golf Course- Mayan Palace Golf Course-
Holes: 18
Water Sports on Site
Sunfish Sailing: Complimentary
Snorkeling: Complimentary
Hobie Cats: Additional Charge
Wind Surf: Complimentary
Other Sports Available
Other Sports: Beach volleyball, table tennis, 1 introductory scuba diving lesson in the pool
Health Club / Spa
Jacuzzi: Complimentary
Nautilus Equipment: Complimentary
Manicure / Pedicure: Additional Charge
Facials: Additional Charge
HOTEL DETAILS
This hotel consists of a 15-story main building and a 6 story annex building. This hotel features four restaurants & snack bar, five bars, three swimming pools, disco, exchange privileges with Riu Caribe (dinner dining excluded). Beach: Beachfront property on Cancun's exclusive Caracol Beach Lounge chairs, sun umbrellas and towels by the pool & beach available.
Total Rooms: 569
Year Opened: 2014 Credit Cards: Visa, Master Card
HOTEL RESTRICTIONS
Men are required to wear longs pants at the a-la-carte restaurants. Dinner dining is not included inthe exchange privileges. During the months of March and April each room must have 1 guest at least 21 years of age.
ROOM TYPES
STANDARD OCEAN VIEW
Two double beds or one king. Ocean view from balcony. WiFi in rooms extra charge.
Crib Available, Crib Charge:
Other Amenities -
Air Conditioning
Fan
Shower
Balcony or Terrace
Minibar
Hair Dryer
Telephone
Television
Satellite
STANDARD OCEAN VIEW CONNECTING
Connecting rooms are two rooms, being sold as one unit. For the room descriptions, please review the Standard Ocean View description.
Crib Available, Crib Charge:
Other Amenities -
Air Conditioning
Fan
Balcony or Terrace
Minibar
Hair Dryer
Telephone
Television
Satellite
SUITE OCEAN VIEW
Two double beds or one king. Balcony with ocean view. Regularly replenished minibar. Living area. Liquor dispenser. WiFi in rooms extra charge.
Crib Available, Crib Charge:
Other Amenities -
Air Conditioning
Fan
Shower
Balcony or Terrace
Minibar
Hair Dryer
Telephone
Television
Satellite
JUNIOR SUITE OCEAN CONNECTING
Connecting rooms are two rooms, being sold as one unit. For the room descriptions, please review the Junior Suite Ocean View description.
Crib Available, Crib Charge:
Other Amenities -
Air Conditioning
Fan
Shower
Balcony or Terrace
Minibar
Hair Dryer
Telephone
Television
Satellite
JUNIOR SUITE OCEAN VIEW
Junior Suites with ocean view from balcony. Two double beds or one king. Split-level living room with sofa bed. Regularly replenished minibar. WiFi in rooms extra charge.
Crib Available, Crib Charge:
Other Amenities -
Air Conditioning
Fan
Shower
Balcony or Terrace
Minibar
Hair Dryer
Telephone
Television
Satellite

OTHER INFO
Cribs available on request basis at no charge.
DINING
Riu Cancun features 1 meal plan options:
All Meals, Drinks & Tips
There are 6 Restaurants at Riu Cancun:
Turquesa - Poolside restaurant and steakhouse.
Kawachi - Asian style cuisine served a la carte.
Kullnarium - Gourmet restaurant.
La Toscana - A la carte restaurant serving Itailian cuisine.
Miramar - A la carte specialty restraurant.
Coral - Poolside restaurant.
ACTIVITIES & ENTERTAINMENT
Daily Activities & Entertainment:
Daytime entertainment program for adults (daily) includes fitness programs.
Nightly Activities & Entertainment:
Live music, shows or RIU evening program (daily); Complimentary access to Pacha disco theque (open 6 nights a week), drinks included.
CHILDREN'S PROGRAMS
Daytime entertainment program for children ages 4 to 12 at Riu Land (daily)
Applicable Ages: 4-12 years old

Children's Facilities
PlayGround
Children's Pool
Cribs available at no extra charge on request basis, rollaways are not available.

Apple Vacations Customer Satisfaction Score
Hotel Average
What to expect
Food Quality
Comfort
Cleanliness
Service
3882 Recommend
3882 past Apple Vacationers would recommend Riu Cancun to their friends and family



Latest Apple Vacations Review >>
TripAdvisor Web Reviews
Based on 10072reviews
What to expect
Location
Rooms
Service
Value



Apple Vacations Traveller Reviews
Amazing
LATOYA P.
Sep 15 2017
Albert and Cesar at the front desk are amazing and very helpful, Gil in the dining areas took care our our entire 16 person party daily and made sure we had what we needed. The pool crew and entertainment was breath taking and fabulous. Gabriella who signed our entire crew up for excursion really did a wonderful job we had an amazing life experience. Gilberto who assisted with our bags and loading us on the shuttle also put the cherry on top of our visit.
Customer Rating: 

TEST
Not a 4 start hotel....
JULIE B.
Aug 06 2017
We were exceptionally disappointed in Apple's ranking of the Riu Cancun as a 4 star hotel. The pool area was dirty, the food was not good, and the drinks were terrible (too sugary and low quality alcohol). The buffet food was good, and we opted to eat here most nights, but the restaurants did not have quality food. The entertainment staff was delightful, as was bartender Carlos and Server Marlene in the buffet area. The rooms were small, sheets were scratch, towels were very dingy, and the hotel looks very used/dated. This was my first vacation with Apple Vacations and I will NEVER work with Apple Vacations again given the rating of this hotel. Not pleased at all. Towels were rarely available, pool and pool area were dirty (drinks lying around, limes on the grounds, wrappers everywhere, and the pool with the sims up bar was disgusting - I would never set a toe in there!). Not pleased with Apple Vacations or the Riu Cancun
Customer Rating: 

TEST
One of our best vacations to date!
NATASHA W.
Jul 30 2017
The Riu Cancun resort was the best resort we have stayed at! We went on a couples trip and all 4 of us enjoyed each aspect of this trip. There was something for everyone every day. Staff was wonderful and accommodating, the rooms were great, the beach was amazing! The food in every restaurant was delicious, we were very impressed! The only small "problem" (if you want to call it that) is that we wished the pool with the swim up bar was cleaner. The other pools were great, but it was as if the staff didn't bother to clean the pool with the bar. Other than that minor detail we will definitely return..
Customer Rating: 

TEST
Great place
ROBERT M.
Jul 10 2017
Very clean place! Everyone was real nice and helpful! The only thing I didn't like was the drinks that they gave at poolside and the restraunts were very watered down. Was better off just going back to the room and using the liquor from the mini bar. Overal though it wasn't a very enjoyable resort.
Customer Rating: 

TEST
5 STARS!
JENNIFER B.
Jul 06 2017
This was a family trip, ages 18-60. The hotel staff were great, from the moment we checked in to the minute we left. Very attentive and courteous! John, the Apple rep was very nice and always available to help with questions. From where to shop, to what to eat and what excursions to go on! 5 starts for sure! i will return!
Customer Rating: 

TEST
Bad service and lying apple representative
JOHN W.
Jun 29 2017
This was the first time I've ever been to a hotel without room service, that is a huge inconvenience. The other issues we had were having to do with calling multiple times for towels to be brought to the room, drinks to be refilled in the mini bar and then getting the drinks wrong, the toilet broke and I took me calling three times to get someone to come fix it and finally the Apple representative (John Milner) sold us a package that included parasailing which never was included (which was the selling point and my family expected to do that and were very excited about it)!! After we purchased the package another guest came up and spoke to us about how John had lied to another guest and then about what was included in their excursion. We didn't really believe them until it happened to us during the booze cruise on the catamaran where the boat captain didn't mention a single thing about it and we didn't even see the platform to parasail from on the boat. When we spoke to John about it he said the captain said it was unsafe to do it but it was completely clear and calm water when we were out. Just because of this bad experience it has me doubting apple representative and if I can trust another one if I book with you again.
Customer Rating: 

TEST
Paradise
WALTER O.
May 18 2017
We had the most amazing time at Riu Cancun! I have never been to a resort where the staff was as friendly and helpful as the staff at Riu. The food was AMAZING......NOT ONE BAD MEAL.
Customer Rating: 

TEST
Riu Cancun
SANDRA Y.
May 03 2017
first off I want to mention that all of the hotel staff from the cleaning people to the waiter/waitresses were amazing. They always had a smile and was very very friendly. As for the Hotel it was clean and the beds were comfortable BUT there was NO coffee makers in the rooms and NO room service. We have stayed at resorts that cost less and was not rated as high as this one that had a lot more to offer including 24 hr room service, Jacuzzi tubs in every room and a lot more entertainment. I will not return to this resort again because of this.
Customer Rating: 

TEST
Amazing
JOSHUA S.
Mar 29 2017
It was wonderful I enjoyed every second of my vacation
Customer Rating: 

TEST
Not all the stars it was cracked up to be
ALYCIA F.
Mar 23 2017
We thought we were getting into a five-star hotel. With absolutely no information, we were surprised to find that it was one of the most intense spring break weeks for college students. There was no bar service at the pool whatsoever. We had to go up to the bar at the furthest pool only to be five deep at the bar with college students. The hotel was built in the wrong direction to where only the farthest farthest seats and a little part of the beach was left sunny in the 4 o'clock range. Does minority seats were first taken unless before the sun came up the next day if not late into the night before. We were told there was an absolute no tolerance for noise in the middle of the night but had to call somebody twice and then they said they couldn't hear anything and asked to come into our room to see if they could hear the kids screaming in the room next-door. The food was typical all-inclusive which I was hoping with a five-star hotel it would be a little bit above par. The staff was amazing and I've kept mentioning how clean the property was at all times.
Customer Rating: 

TEST
Cancun RIU
PATRICIO V.
Mar 10 2017
I provided feedback to your customer service department. There were cockroaches in our hotel room.
Customer Rating: 

TEST
TripAdvisor Traveller Reviews
Riu - will visit again
aus550, Oakland, California
Thu Sep 21 10:30:59 EDT 2017
The overall service is very good. The rooms are simple (not luxurious) but very clean. The rooms of a good size and the bathrooms are large with two sinks. The rooms had iron, ironing board, Hair dryer. In-room minibar (all beverages included plenty of water, sodas, liquor) Buffet restaurant had a large variety of food. the other two restaurants had slow service because they were not staffed with enough waiters (not the workers' fault). The fourth restaurant (a steakhouse) had the best service. I wish the hotel would not include Gratuities (amount not known in the price) in the overall price. No hassle from excursion or time share vendors. WiFi seems acceptable but needs to be improved. Overall, you will be satisfied. The beach is great for children (very mild waves if any and mostly from water vehicles). Some big cons for me were that the swimming pools close at 7:00pm. That is way too early. At that hour, not only is it still very hot but there is still sunlight. It should close at 11:00 pm, especially when the lobby is so uncomfortably hot. Which brings me to my second biggest con: There is NO Air Conditioning in the lobby/lounge areas or in the hotel hall ways. These areas are very uncomfortably hot. This makes it hard to enjoy the entertainment there and/or to lounge there with your family or friends after the pools close so early. This leaves you with no comfortable place to hangout except your room.

Nice, clean, great food, some small improvements on user experience you grant them an extra star
Iris_brazil, Sao Paulo, SP
Thu Sep 21 05:53:01 EDT 2017
The hotel is located in a great location, the beach is beatiful clean and exclusive. It takes a 5min walk to the clubs, so you don´t have to worry on cacthing cabs for the hang outs. The busses pass in front of the hotel and you may easily take one of them to the mall or other places you would like to go. The hotel staff is kind, nice and ready to help, special thanks to Roberto (brings all the nice drinks to the beach area), Alvaro (from the entertainment team, for sure you´ll have great laughs with him), Emilio (breakfast team, always kind and ready) and Imer (from the buffet area) - and all the staff from house keeping to security) our special compliements for your attention and kindness. The hotel facilities are well organized, the rooms are big, with see view and full frigobar! We had an issue with the bed sheets one day that were moistured and smelled bad, but it was fixed after complaining a second time at the front desk, it was annoying but it didn´t take the nice experience of our stay. We were sold a triple room but once arriving at the front desk, they informed that they don´t have this type of rooms but could add an extra bed (too soft), this was the lowest point of our stay, if they are not offering 3 beds to the guests, don´t accept this type of reservations - I would reccomend them either adding a real bed to the room if they are having 3 people (the room size is great, so it fits), or only accept single/double room reservations, and the final observation, they only grant you 2 wi-fi passwords per room, if you are having 3 people in the room, this is not nice at all.

Amazing Honeymoon
Jemma L,
Wed Sep 20 02:30:55 EDT 2017
Where do I start! This Hotel is Amazing. From the moment we arrived, we were greeted with a warm smile and refreshing drink. (Much needed after a 10 hour flight.) Check in was really quick and straight forward. We were given a lovely room on the 6th floor with an amazing view. We were really impressed with the free wifi we had for the duration of our stay which worked perfectly everywhere in the hotel. We were also left a lovely note and bottle of sparkling wine to help us celebrate, which was a nice touch. This hotel is in a ideal location for the bars and clubs such as coco bongos etc. It is about a 5 minute walk. Outside the hotel is a bus stop which you can use if you want to explore further such as la Isla (shopping centre). You cannot fault the food and drink in this hotel. It has a large buffet restaurant for breakfast lunch and dinner, as well as 4 al a carte restaurant which we didn't even manage to eat at as we found the buffet had so much choice and different options every night. Great choice of cocktails too. However, the main thing which stood out for us were the lovely, friendly staff who genuinely could not do enough for you. These people made our holiday, not only in the hotel, but everywhere we visited in Mexico. They work so hard to ensure that you have a wonderful holiday and this did no go unnoticed. Thank you so much everyone at the Riu Cancun. This was our first trip to Mexico and we would love to come back one day!

Fabulous 2 weeks here
gally1991, Preston, United Kingdom
Tue Sep 19 00:29:20 EDT 2017
Myself and my boyfriend have just returned from a 2 week holiday here we wanted somewhere just to go and chill .... riu cancun was perfect for this the hotel it's self was beautiful the rooms where spacious, cleaned daily fridge stocked with water,pop beer etc and the view from the balcony was breathtaking . The fiod was good too with a good choice in the buffet and the specialist restaurants where really good the steakhouse was our favourite. The staff literally couldn't do enough for you our favourite place to drink was the lobby bar the drinks here just seemed much nicer and the waiters where always on hand to make sure you glass was never empty Miguel and miasel deserve a special mention as they where always up for a laugh and smiling. The entertainment staff where fantastic they worked tirelessly every day but always managed to have a smile on there faces and put one on ours to they put so much effort into everything they do and you can tell They really love there job . All in all it was the perfect holiday and I would definitely return

1* ROOMS
cazbisere, Leeds, United Kingdom
Mon Sep 18 13:16:24 EDT 2017
we had to move hotel on the second day as the hotel room was absolutely disgusting, it was mouldy smelly and everything was damp. The toilets had sick splashes all up the wall. They were not going to move us until we had proof of our horror at breakfast with a pile of mouldy bread from the toasties...with this in ur hands they had no choice but to move us to another hotel, which is fantastic. Don't waste your time here. P.S we were not the only ones to complain about the rooms. Pool area gorgeous but spoilt with noise from young americans, not the hotels fault but still worth a mention.



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