Cancun

Riu Cancun


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All Inclusive    

2018 Exceptional Values
Honeymoon: Surprise gift in room, small bottle of Tequila, king bed (subject to availablity at time of check-in), late check-out (subject to availability at time of departure), complimentary upgrade to next available room category (subject to availablity and upon request), $35 spa credit in Ocean Harmony massage for two (50 min) per adult. (This discount does not apply with other promotions and discounts).

The 24-hour all-inclusive Riu Cancun is located in the heart of Cancun and set on a beach of white sand and turquoise water. This majestic resort soars above the Caribbean Sea, steps from the Galeria and Caracol shopping centers and in the heart of nightlife and activity.

This grand resort boasts a rich decor with high hand-painted ceilings adorned with flowers and frescos, and Spanish-style oil paintings cover the walls. Over the pool bars, domes are decorated with intricate mosaics and have a Moroccan-Mediterranean ambiance. Long walkways front the restaurants and offer seating areas; a perfect place to relax and enjoy a cool drink in the afternoon.

Kids will love the RiuLand Mini-Club. Children ages 4-12 can partake in numerous activities with adult supervision. During the day, the hotel provides entertainment for all ages, including watersports and one introductory scuba diving lesson in the pool. At night, Pacha Discotheque is the place to go for non-stop dance music. Also, entrance and drinks are included! Afterwards, start winding down at the 24-hour sports bar.

Looking for a vacation full of rest and relaxation? Renova Spa offers numerous types of treatments to put the mind, body, and soul at ease. The gym and Jacuzzi are complimentary. Of course, there is always the option of sunbathing the day away and lounging with a tropical drink at the swim-up bar! Complimentary 24-hour WiFi is also available in all public areas of the resort.

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Learn more about Cancun.
HOTEL LOCATION
This beachfront property is located in "Corazone", across the street from the Convent ion Center. 6.2 miles (10 kms) to town, 12 miles (19 kms) to Cancun Airport.
Address:
CANCUN
QR

MX
Local Phone: 011529988487151
Toll Free Phone: 1 888 666 8816
Fax: 610-359-6625
HOTEL FACILITIES
Barber / Beauty Salon
Boutique Shops
Currency Exchange
Disco / Nightclub
Laundry / Dry Cleaning Service
Meeting Rooms
Shopping Mall Nearby (65 feet)
Pools
Number of Pools: 3
Outdoor Pools: 3     
Swim-up Bar
3 outdoor pools, one with Swim-Up Bar.
Golf: CLOSEBY
Cancun Golf Club @ Pok ta Pok- Cancun Hilton Golf Course- Mayan Palace Golf Course-
Holes: 18
Water Sports on Site
Sunfish Sailing: Complimentary
Snorkeling: Complimentary
Hobie Cats: Additional Charge
Wind Surf: Complimentary
Other Sports Available
Other Sports: Beach volleyball, table tennis, 1 introductory scuba diving lesson in the pool
Health Club / Spa
Jacuzzi: Complimentary
Nautilus Equipment: Complimentary
Manicure / Pedicure: Additional Charge
Facials: Additional Charge
HOTEL DETAILS
This hotel consists of a 15-story main building and a 6 story annex building. This hotel features 4 restaurants & snack bar, five bars, three swimming pools, disco. Exchange privileges with Riu Caribe. Beach: Beachfront property on Cancun's exclusive Caracol Beach Lounge chairs, sun umbrellas and towels by the pool & beach available.
Total Rooms: 569
Year Opened: 2014 Credit Cards: Visa, Master Card
HOTEL RESTRICTIONS
Men are required to wear longs pants at the a-la-carte restaurants. Dinner dining is not included inthe exchange privileges. During the months of March and April each room must have 1 guest at least 21 years of age.
ROOM TYPES
JUNIOR SUITE OCEAN VIEW
Junior Suites with ocean view from balcony. Two double beds or one king. Split-level living room with sofa bed. Regularly replenished minibar. WiFi in rooms extra charge.
Crib Available, Crib Charge:
Other Amenities -
Air Conditioning
Fan
Shower
Balcony or Terrace
Minibar
Hair Dryer
Telephone
Television
Satellite
STANDARD OCEAN VIEW
Two double beds or one king. Ocean view from balcony. WiFi in rooms extra charge.
Crib Available, Crib Charge:
Other Amenities -
Air Conditioning
Fan
Shower
Balcony or Terrace
Minibar
Hair Dryer
Telephone
Television
Satellite
STANDARD OCEAN VIEW CONNECTING
Connecting rooms are two rooms, being sold as one unit. For the room descriptions, please review the Standard Ocean View description.
Crib Available, Crib Charge:
Other Amenities -
Air Conditioning
Fan
Balcony or Terrace
Minibar
Hair Dryer
Telephone
Television
Satellite
SUITE OCEAN VIEW
Two double beds or one king. Balcony with ocean view. Regularly replenished minibar. Living area. Liquor dispenser. WiFi in rooms extra charge.
Crib Available, Crib Charge:
Other Amenities -
Air Conditioning
Fan
Shower
Balcony or Terrace
Minibar
Hair Dryer
Telephone
Television
Satellite
JUNIOR SUITE OCEAN CONNECTING
Connecting rooms are two rooms, being sold as one unit. For the room descriptions, please review the Junior Suite Ocean View description.
Crib Available, Crib Charge:
Other Amenities -
Air Conditioning
Fan
Shower
Balcony or Terrace
Minibar
Hair Dryer
Telephone
Television
Satellite

OTHER INFO
Cribs available on request basis at no charge.
DINING
Riu Cancun features 1 meal plan options:
All Meals, Drinks & Tips
There are 6 Restaurants at Riu Cancun:
La Toscana - A la carte restaurant serving Itailian cuisine.
Miramar - A la carte specialty restraurant.
Coral - Poolside restaurant.
Turquesa - Poolside restaurant and steakhouse.
Kawachi - Asian style cuisine served a la carte.
Kullnarium - Gourmet restaurant.
ACTIVITIES & ENTERTAINMENT
Daily Activities & Entertainment:
Daytime entertainment program for adults (daily) includes fitness programs.
Nightly Activities & Entertainment:
Live music, shows or RIU evening program (daily); Complimentary access to Pacha disco theque (open 6 nights a week), drinks included.
CHILDREN'S PROGRAMS
Daytime entertainment program for children ages 4 to 12 at Riu Land (daily)
Applicable Ages: 4-12 years old

Children's Facilities
PlayGround
Children's Pool
Cribs available at no extra charge on request basis, rollaways are not available.

Apple Vacations Customer Satisfaction Score
Hotel Average
What to expect
Food Quality
Comfort
Cleanliness
Service
3882 Recommend
3882 past Apple Vacationers would recommend Riu Cancun to their friends and family



Latest Apple Vacations Review >>
TripAdvisor Web Reviews
Based on 10407reviews
What to expect
Location
Rooms
Service
Value



Apple Vacations Traveller Reviews
Fair experienece
MEHDI M.
Jan 17 2018
Pros: 1. Apple vacation representative on-site all day. 2. Beach was well-maintained and clean. 3. Room was old but clean. 4. Entertainers were doing their best. 5. Convenient location of hotel. Cons: 1. Pool was cold and hot-tub was not even warm enough! 2. Only 4 small (8 person max) elevators for such a huge hotel, long waits times. 3.So many food options but quality was average. 4. Service at restaurants needed attention. 5. Very few pool-side seats get good sunshine due to main building covering the sun. 6. Inside the restaurant there was always a burnt oil smell, not good enough ventilation. 7. Hotel has very old design and spa is located very far to main spots.
Customer Rating: 

Very nice, and very clean.
JESUS B.
Nov 26 2017
My wife likes to experience staying in different hotels, so she is really picky about returning to same hotels, but she would be happy to return to this one. In fact we are coming back next year.
Customer Rating: 

Shockingly disappointed
AMANDA T.
Oct 30 2017
Seeing that this was our 3 visit to this hotel, we were disappointed that the services weren't as good as they use to be. The pool had bugs and leftover sunscreen floating at the top of the water, the renovations missed the mark on trying to give it a modern feel. It looks rather cheap and poorly designed. The guestroom smelled like a sewer. The roof needs to be repaired as we were on the Annex Building on top floor (6th floor). It rained during the evening which then leaked into our guestroom setting off the alarm which then leaked orange water down onto the nightdtand and bed that we were sleeping in. We shared with the staff what happened, we can back and they put a bathroom towel over the nightstand and changed our sheets. Lastly, the last morning we were there, we saw a cockroach crawling on the floor and up the wall. We shared with staff at check out and they thanked us but didn't seemed concerned. The Riu Cancun was a special place as my husband and I met there, married there and sadly will not be returning there after this last experience. On a positive, staff was friendly. Fidel in the Italian restaurant was AWESOME!
Customer Rating: 

Excellent
RICHARD S.
Oct 21 2017
I loved the hotel, the beach, and Tracy from Apple Vacations was AMAZING!!! I will definitely be booking with this company in the near future
Customer Rating: 

Awsome time
JEFFREY G.
Oct 04 2017
This place is great. Even with a three year old. All the fun you want can be had. Visit the RIU Cancun. If your on the edge, just jump. It's a great place. Food, fun in the sun, night time fun also. It was perfect for what I was looking for/needed. Thank you riu, we loved it
Customer Rating: 

Amazing
LATOYA P.
Sep 15 2017
Albert and Cesar at the front desk are amazing and very helpful, Gil in the dining areas took care our our entire 16 person party daily and made sure we had what we needed. The pool crew and entertainment was breath taking and fabulous. Gabriella who signed our entire crew up for excursion really did a wonderful job we had an amazing life experience. Gilberto who assisted with our bags and loading us on the shuttle also put the cherry on top of our visit.
Customer Rating: 

Not a 4 start hotel....
JULIE B.
Aug 06 2017
We were exceptionally disappointed in Apple's ranking of the Riu Cancun as a 4 star hotel. The pool area was dirty, the food was not good, and the drinks were terrible (too sugary and low quality alcohol). The buffet food was good, and we opted to eat here most nights, but the restaurants did not have quality food. The entertainment staff was delightful, as was bartender Carlos and Server Marlene in the buffet area. The rooms were small, sheets were scratch, towels were very dingy, and the hotel looks very used/dated. This was my first vacation with Apple Vacations and I will NEVER work with Apple Vacations again given the rating of this hotel. Not pleased at all. Towels were rarely available, pool and pool area were dirty (drinks lying around, limes on the grounds, wrappers everywhere, and the pool with the sims up bar was disgusting - I would never set a toe in there!). Not pleased with Apple Vacations or the Riu Cancun
Customer Rating: 

One of our best vacations to date!
NATASHA W.
Jul 30 2017
The Riu Cancun resort was the best resort we have stayed at! We went on a couples trip and all 4 of us enjoyed each aspect of this trip. There was something for everyone every day. Staff was wonderful and accommodating, the rooms were great, the beach was amazing! The food in every restaurant was delicious, we were very impressed! The only small "problem" (if you want to call it that) is that we wished the pool with the swim up bar was cleaner. The other pools were great, but it was as if the staff didn't bother to clean the pool with the bar. Other than that minor detail we will definitely return..
Customer Rating: 

Great place
ROBERT M.
Jul 10 2017
Very clean place! Everyone was real nice and helpful! The only thing I didn't like was the drinks that they gave at poolside and the restraunts were very watered down. Was better off just going back to the room and using the liquor from the mini bar. Overal though it wasn't a very enjoyable resort.
Customer Rating: 

5 STARS!
JENNIFER B.
Jul 06 2017
This was a family trip, ages 18-60. The hotel staff were great, from the moment we checked in to the minute we left. Very attentive and courteous! John, the Apple rep was very nice and always available to help with questions. From where to shop, to what to eat and what excursions to go on! 5 starts for sure! i will return!
Customer Rating: 

Bad service and lying apple representative
JOHN W.
Jun 29 2017
This was the first time I've ever been to a hotel without room service, that is a huge inconvenience. The other issues we had were having to do with calling multiple times for towels to be brought to the room, drinks to be refilled in the mini bar and then getting the drinks wrong, the toilet broke and I took me calling three times to get someone to come fix it and finally the Apple representative (John Milner) sold us a package that included parasailing which never was included (which was the selling point and my family expected to do that and were very excited about it)!! After we purchased the package another guest came up and spoke to us about how John had lied to another guest and then about what was included in their excursion. We didn't really believe them until it happened to us during the booze cruise on the catamaran where the boat captain didn't mention a single thing about it and we didn't even see the platform to parasail from on the boat. When we spoke to John about it he said the captain said it was unsafe to do it but it was completely clear and calm water when we were out. Just because of this bad experience it has me doubting apple representative and if I can trust another one if I book with you again.
Customer Rating: 

TripAdvisor Traveller Reviews
Excellent hotel
cardiffcastle, wales
Thu Feb 15 12:42:29 EST 2018
I have just returned from a week at the Riu Cancun. It was a 20 minute ride from the airport to the resort & on arrival we were offered a cold refreshing drink. There were 5 pools in the resort 2 quiet pools to 1 side of the hotel with a jacuzzi then 3 others 1 with a swim up bar with tables in the water which was 1 metre deep , the middle pool was deeper but an adult could stand up in which was mainly used for sports, water aerobics etc then the 3rd was very deep & was more of a relaxed pool. Although not heated the sun warmed the pool up so wasn’t too cold. Waiters walk around the pool area all day bringing you drinks. Drinks were not watered down, they had lots of choice from Gordan’s Gin, Smirnoff Vodka, Prosecco, Cocktails. The only drink that I didn’t see was cider. The Rooms were very clean lovely big bathroom with walk in shower, only hand soap which wasn’t a problem but if you are expecting other products you will need to bring your own. There was shower gel in a dispenser on the wall tho. hair drier iron & ironing board, safe ,optics on the wall & mini fridge with Pepsi, pepsi light , 7up beer & soda water which was refilled every 2 nd day. On the balcony there was a airer attached to the wall to dry your costumes. The food was amazing in the buffet restaurant with lots of different choices. Desserts were amazing with chocolate fountain, marshmallows, fruit skewers & lots of different flavours of ice creams. The steak restaurant was my favourite you didn’t have to make a reservation but you had to be there early to guarantee a booking. The entertainment was incredible, throughly enjoyed every show the entertainment staff work long hours but always have smiles on their faces & Work their socks off. We took 2 children aged 6 & 8 & they absolutely loved the kids club the girls work very hard & my children were sad to leave them. They do some amazing things like kayaking in the pools to making things in the kids club. They open at 10am they can eat lunch with them if they want then pick them up at 1.15 then go back at 2-4! My children loved it their & I had to try & persuade them to stay with me. The also have a kids disco at 8pm. I can’t praise the entertainment staff enough they were brilliant. Coco bongos is literally a 5 minute walk away & a supermarket & Starbucks is across the road. It’s very safe to walk around outside & explore. Although not essential & it’s not pushed on you tipping the waiters etc is very much appreciated. The sports bar is open 24/7 with hot & cold drinks, I recommend the latte it was lovely. There are cakes muffins nachos hot dogs burgers sandwiches & fruit salads in fridges to help yourself at any time of the day. The only downside for me personally was there was a lot of young people out for a good time & drinking & enjoying themselves but 1 lady was so drunk had to be taken up to her room in a wheelchair by the security as she had passed out so sometimes had to take the children to a different pool due to a few of these scenarios. I would definitely come back to this hotel but without the children.

Great spot
Flutterby2013, Kelowna, Canada
Thu Feb 15 08:40:30 EST 2018
We found this hotel and it's staff to be awesome. The entertainment staff were very friendly and kept the main pool area hopping all day. There was a quiet pool on the other side of the hotel for those who wanted quiet. The nightly entertainment was fun and lively. Especially when the entertainment staff did their routines. The buffet was very good with lots of variety and all staff very attentive. The beach area was good but we were unable to walk long distances due to piers and adjoining complexes. Our room was made up promptly every morning. A very enjoyable relaxing vacation.

Not a 5 star, it’s a trap!
annamaripeter,
Tue Feb 13 20:58:31 EST 2018
We’ve bolked this hotel by it’s pictures from thair website and by the location from our previous stay. It’s in the spot. But nithing else. Riu should call vabck the brand name. Operation is awful, staff is impudent and the hotel is like a cheap 2-3 stars motel by a road. Really! Never been refurbished!!!! It’s really 30 years old rooms and full of ripping offs! Go anywhere else, Riu Cancun doesn’t worth for it’s money!!!! It is fully booked because of this is a pefect location and a Riu but you won’t imagine a beach holiday like this. Only the beach and the view but nothing else. Please believe us it is bot a 5 star at all! Max 3!

Fantastic Holiday
Danni-C-85,
Tue Feb 13 13:53:31 EST 2018
The hotel is faultless in every aspect. The food is fabulous with a great variety along with a choice of restaurants to visit. The hotel is very clean and maintained to a high standard. The bar/restaurant staff are friendly and helpful. Upon arrival we were not happy with our room, however this was quickly resolved. The entertainment was brilliant, the animation team worked very hard and were fantastic. This is the best holiday I’ve had, i will be returning to the Riu Cancun.

In need of vacation
Jeffrey B, Winston-Salem, North Carolina, United States
Tue Feb 13 06:41:46 EST 2018
Being from North Carolina we needed out of the cold. We booked the trip the week before and we’re not disappointed. The staff is very attentive. The food is amazing and the drinks were great. Only down side for me was the sun. Every afternoon at 2:45 they do a big loud contest in the main pool. I tried to go to the quiet pool but the sun gets blocked there by the hotel building next door at the same time and stays that way for the rest of the day. I just ended up walking around downtown around that time of day as I’m not big into foam parties etc. The evening entertainment was much more my speed though.



The comments and opinions on this Ratings and Reviews section of our website are the views and opinions of TripAdvisor members and AppleVacations.passengers. They are providied 'as is' and we accept no responsibility for any loss, injury, inconvenience or other damage resulting from this information. You should verify critical information (for example passports and visas, and customs) with the relevant authorities, and review our Fair Trade Contract and Things To Know Before You Go (including our Health and Safety Tips For Travelers) before you travel.
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