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Riu Cancun

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All Inclusive    

The 24-hour all-inclusive Riu Cancun is located in the heart of Cancun and set on a beach of white sand and turquoise water. This majestic resort soars above the Caribbean Sea, steps from the Galeria and Caracol shopping centers and in the heart of nightlife and activity.

This grand resort boasts a rich decor with high hand-painted ceilings adorned with flowers and frescos, and Spanish-style oil paintings cover the walls. Over the pool bars, domes are decorated with intricate mosaics and have a Moroccan-Mediterranean ambiance. Long walkways front the restaurants and offer seating areas; a perfect place to relax and enjoy a cool drink in the afternoon.

Kids will love the RiuLand Mini-Club. Children ages 4-12 can partake in numerous activities with adult supervision. During the day, the hotel provides entertainment for all ages, including watersports and one introductory scuba diving lesson in the pool. At night, Pacha Discotheque is the place to go for non-stop dance music. Also, entrance and drinks are included! Afterwards, start winding down at the 24-hour sports bar.

Looking for a vacation full of rest and relaxation? Renova Spa offers numerous types of treatments to put the mind, body, and soul at ease. The gym and Jacuzzi are complimentary. Of course, there is always the option of sunbathing the day away and lounging with a tropical drink at the swim-up bar!

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Find more information about Riu Hotels & Resorts.

Learn more about Cancun.
This beachfront property is located in "Corazone", across the street from the Convention Center.

Local Phone: 011529988487151
Toll Free Phone: 1 888 666 8816
Fax: 610-359-6625
Barber / Beauty Salon
Boutique Shops
Disco / Nightclub
Meeting Rooms
Shopping Mall Nearby (65 feet)
Number of Pools: 3
Outdoor Pools: 3     
Swim-up Bar
3 outdoor pools, one with Swim-Up Bar.
Cancun Golf Club @ Pok ta Pok- Cancun Hilton Golf Course- Mayan Palace Golf Course-
Holes: 18
Water Sports on Site
Sunfish Sailing: Complimentary
Snorkeling: Complimentary
Wind Surf: Complimentary
Other Sports Available
Other Sports: PingPong included, Bike rental, & Mini-Golf nearby for extra charge
Health Club / Spa
Jacuzzi: Complimentary
Nautilus Equipment: Complimentary
Manicure / Pedicure: Additional Charge
Facials: Additional Charge
This hotel consists of a 15-story main building and a 6 story annex building. This hotel features four restaurants & snack bar, five bars, three swimming pools, disco, exchange privileges with Riu Caribe (dinner dining excluded). Beach: Beachfront property on Cancun's exclusive Caracol Beach Lounge chairs, sun umbrellas and towels by the pool & beach available.
Total Rooms: 569
Year Opened: 2014 Credit Cards: Visa, Master Card, Diners Club, American Express
Men are required to wear longs pants at the a-la-carte restaurants. Dinner dining is not included inthe exchange privileges. During the months of March and April each room must have 1 guest at least 21 years of age.
Two double beds or one king. Ocean view from balcony. 90 minutes of WiFi per day in the lobby.
Crib Available, Crib Charge:
Other Amenities -
Air Conditioning
Balcony or Terrace
Hair Dryer
Two double beds or one king. Balcony with ocean view. Regularly replenished minibar. Living area. Liquor dispenser.
Crib Available, Crib Charge:
Other Amenities -
Air Conditioning
Balcony or Terrace
Hair Dryer
Junior Suites with ocean view from balcony. Two double beds or one king. Split-level living room with sofa bed. Regularly replenished minibar. 90 minutes of free WiFi in th lobby per day.
Crib Available, Crib Charge:
Other Amenities -
Air Conditioning
Balcony or Terrace
Hair Dryer
Riu Cancun features 1 meal plan options:
All Meals, Drinks & Tips
There are 5 Restaurants at Riu Cancun:
Corazone - Brazillian theme restaurant open for dinner Reservations required. Dress Code: Casual Formal-Men are required to wear long pants
Sports Bar - Offering snacks 24 hours.
Kawachi - Japanese restaurant. Reservations required. Dress Code: Casual Formal
Main Buffet La Mision - 1 of 2 main restaurants offering continental breakfast, buffet lunch and snacks and a Grill Steakhouse & Mediterranean theme for dinner. No reservations required. Dress Code: Men are required to wear long pants.
Main Buffet Don Juan - One of two main restaurants serving buffet breakfast and dinner with show cooking stations.
Daily Activities & Entertainment:
Daytime entertainment program for adults & children (six times a week)
Nightly Activities & Entertainment:
Shows & Live music (several times a week) Disco open 6 nights a week
Daytime entertainment program for children (six times a week). Children's playgroundand pool
Applicable Ages: 4-12 years old

Children's Facilities
Children's Pool

Cribs available at no extra charge on request basis, rollaways are not available.

Apple Vacations Customer Satisfaction Score
Hotel Average
What to expect
Food Quality
3411 Recommend
3411 past Apple Vacationers would recommend Riu Cancun to their friends and family

Latest Apple Vacations Review >>
TripAdvisor Web Reviews
Based on 7641 reviews
What to expect

TripAdvisor Traveller Reviews
Just average, don't expect too much
Ute B, Dallas, Texas
Mon Nov 30 20:33:15 EST 2015
Everything about this hotel is just average: Service, Food, drinks (martinis and wines are actually below average), Entertainment at night is awful There are 4 restaurants where you need to make a reservation (2 days in advance) which means the first 3 nights you are stuck with the buffet! Steak-house was an absolute joke, the Italian restaurant and the "Kuluniarian" are just average I would not recommend anyone to book this hotel! More>

Wonderful Holiday
JoeG1943, Grimsby, United Kingdom
Mon Nov 30 19:26:07 EST 2015
We stayed there November 2015, First class hotel the staff were unbelievable, the location was the best, shops night life, beach, buses, We are both in our more golden years and it was our first time in Mexico but god willing it will not be our last. First time in a Riu Hotel but would now recommend to anyone. The room servicing was second to none, the cleanliness of the hotel was outstanding. If you go make sure you say hello to two outstanding waiters Israel and Anvemel (hope this is spelt correct) never ever have had such good attentive service. We met a lot of very nice Canadian couples and the whole hotel was very friendly. We felt so safe in Cancun would recommend it to anyone. Great value for money. How would we rate this hotel and resort a good 9.5 out of 10 More>

Horrific doesn't even begin to describe it!
AZK1222, Farmingdale, New Jersey
Mon Nov 30 00:52:26 EST 2015
If you do happen to stay there and you do have a run in with Carlos, just remember at least for the time being, you're in Mexico, it isn't the United States, our laws are different, and the RIU Cancun is NOT a 5-STAR resort. They DON’T CARE what you think and what you say. We have NEVER EVER been treated so poorly by hotel management in our entire lives. Our family travels constantly, at least 4 times per year, from the time I was young until now, when we have our own children… We’ve had great experiences and some not so great and I certainly admit that my bar is set pretty high because of some truly amazing experiences that we’ve been fortunate to have so I can be a little demanding as far as service is concerned and maybe a little more critical than your average traveler, but things that you would take for granted in an all-inclusive resort, such as 24 hour room service, no-fee towel service, free WIFI, bottled water, blankets, instructions on how to use the hotel phone, dinner reservations for more than one night at a time, straws in your drinks, waitress service at the pool, cleanliness, and last, for certainly not least, management who cares about their guests’ satisfaction. I was literally hysterically crying, begging him to let us just stay and apologizing for something that we didn’t even do, simply because I didn’t want to disturb my kids and I knew that majority of Cancun was booked and it was going to be next to impossible to find something decent now. The Expedia supervisor got on the phone and agreed to reimburse the hotel for the charges, verifying once again that it was their mistake and to please let us stay, that we didn’t commit any fraud. But he wouldn’t hear of it. I have much of the exchange recorded on my cell phone because if I didn’t, I don’t think anyone would believe me. I plan on sending this review to the upper management of Riu Hotels in hopes that this is just an isolated incident and Carlos is but a gross oversight of an otherwise customer oriented company. More>

Winter Break at the Riu Cancun
youngsantos, ayrshire
Thu Nov 26 07:41:50 EST 2015
We were a party of 3 for the first week which increased to 7 for week 2. Just returned from this hotel on Sunday after an absolutely fantastic 2 weeks. I can't priase the hotel staff highly enough. All were very attentive and carried out their duties with a smile on their faces. On arrival we were greeted with cocktails and beer for the guys. Our allocated room 638 had a rubbish view but after asking for a different one, we were kindly upgraded to 918 on the 3rd day. What a difference a view makes.Restuarants great serving food of an excellent quality. Eusabio and Fray our waitors at lunch and evening in the main buffet restuarant and Turquesa were 1st class. My son and his 2 friends had a brilliant time with the animation team and went out clubbing with them every night. They are now back home in Scotland detoxing !! This is definately a party place but there are plenty bars in the hotel to drink at if you want some quiet time. The army of cleaners keep the hotel spotless clean. Only one negative on the holiday which was nothing to do with the hotel at all- my son was mugged on his 2nd week and had his Iphone 6s stolen after only having it a fortnight. Despite tracking it to a house in downtime Cancun and giving the Police the exact address, they had no interest in helping. Otherwise fantastic holiday and would definately recommend this hotel to any potential travellers to Cancun. Services, Cleanliness, rooms, pool area, food and drink all 1st class. More>

amazing holiday
689caesars689, Aberystwyth, United Kingdom
Wed Nov 25 16:57:57 EST 2015
hotel was faultless,staff are really friendly,rooms very clean with everything you need,food is fantastic,plenty of pool space and loads of sunbeds,ideal for people of all ages,would certainly return,we used the spa,which in my opnion was one of the best i have been to,and reasonably priced,entertainment team worked really hard to make sure people enjoyed themselves, More>

The comments and opinions on this Ratings and Reviews section of our website are the views and opinions of TripAdvisor members and Apple Vacations.passengers. They are providied 'as is' and we accept no responsibility for any loss, injury, inconvenience or other damage resulting from this information. You should verify critical information (for example passports and visas, and customs) with the relevant authorities, and review our Fair Trade Contract and Things To Know Before You Go (including our Health and Safety Tips For Travelers) before you travel.
  APPLE RATINGS:    Exceptional Standard of Service & Quality;    Luxurious;
    Superior First Class;    First Class;    Comfortable;    Modest
    Superior to other hotels with the same rating;    Superior to other hotels with the same rating