Cancun

Riu Cancun


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All Inclusive    

2018 Exceptional Values
Honeymoon: Surprise gift in room, small bottle of Tequila, king bed (subject to availablity at time of check-in), late check-out (subject to availability at time of departure), complimentary upgrade to next available room category (subject to availablity and upon request), $35 spa credit in Ocean Harmony massage for two (50 min) per adult. (This discount does not apply with other promotions and discounts).

The 24-hour all-inclusive Riu Cancun is located in the heart of Cancun and set on a beach of white sand and turquoise water. This majestic resort soars above the Caribbean Sea, steps from the Galeria and Caracol shopping centers and in the heart of nightlife and activity.

This grand resort boasts a rich decor with high hand-painted ceilings adorned with flowers and frescos, and Spanish-style oil paintings cover the walls. Over the pool bars, domes are decorated with intricate mosaics and have a Moroccan-Mediterranean ambiance. Long walkways front the restaurants and offer seating areas; a perfect place to relax and enjoy a cool drink in the afternoon.

Kids will love the RiuLand Mini-Club. Children ages 4-12 can partake in numerous activities with adult supervision. During the day, the hotel provides entertainment for all ages, including watersports and one introductory scuba diving lesson in the pool. At night, Pacha Discotheque is the place to go for non-stop dance music. Also, entrance and drinks are included! Afterwards, start winding down at the 24-hour sports bar.

Looking for a vacation full of rest and relaxation? Renova Spa offers numerous types of treatments to put the mind, body, and soul at ease. The gym and Jacuzzi are complimentary. Of course, there is always the option of sunbathing the day away and lounging with a tropical drink at the swim-up bar! Complimentary 24-hour WiFi is also available in all public areas of the resort.

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Learn more about Cancun.
HOTEL LOCATION
This beachfront property is located in "Corazone", across the street from the Convent ion Center. 6.2 miles (10 kms) to town, 12 miles (19 kms) to Cancun Airport.
Address:
CANCUN
QR

MX
Local Phone: 011529988487151
Toll Free Phone: 1 888 666 8816
Fax: 610-359-6625
HOTEL FACILITIES
Barber / Beauty Salon
Boutique Shops
Currency Exchange
Disco / Nightclub
Laundry / Dry Cleaning Service
Meeting Rooms
Shopping Mall Nearby (65 feet)
Pools
Number of Pools: 3
Outdoor Pools: 3     
Swim-up Bar
3 outdoor pools, one with Swim-Up Bar.
Golf: CLOSEBY
Cancun Golf Club @ Pok ta Pok- Cancun Hilton Golf Course- Mayan Palace Golf Course-
Holes: 18
Water Sports on Site
Sunfish Sailing: Complimentary
Snorkeling: Complimentary
Hobie Cats: Additional Charge
Wind Surf: Complimentary
Other Sports Available
Other Sports: Beach volleyball, table tennis, 1 introductory scuba diving lesson in the pool
Health Club / Spa
Jacuzzi: Complimentary
Nautilus Equipment: Complimentary
Manicure / Pedicure: Additional Charge
Facials: Additional Charge
HOTEL DETAILS
This hotel consists of a 15-story main building and a 6 story annex building. This hotel features 4 restaurants & snack bar, five bars, three swimming pools, disco. Exchange privileges with Riu Caribe. Beach: Beachfront property on Cancun's exclusive Caracol Beach Lounge chairs, sun umbrellas and towels by the pool & beach available.
Total Rooms: 569
Year Opened: 2014 Credit Cards: Visa, Master Card
HOTEL RESTRICTIONS
Men are required to wear longs pants at the a-la-carte restaurants. Dinner dining is not included inthe exchange privileges. At least one person 21 years or older is required in every room.
ROOM TYPES
SUITE OCEAN VIEW
Two double beds or one king. Balcony with ocean view. Regularly replenished minibar. Living area. Liquor dispenser. WiFi in rooms extra charge.
Crib Available, Crib Charge:
Other Amenities -
Air Conditioning
Fan
Shower
Balcony or Terrace
Minibar
Hair Dryer
Telephone
Television
Satellite
JUNIOR SUITE OCEAN CONNECTING
Connecting rooms are two rooms, being sold as one unit. For the room descriptions, please review the Junior Suite Ocean View description.
Crib Available, Crib Charge:
Other Amenities -
Air Conditioning
Fan
Shower
Balcony or Terrace
Minibar
Hair Dryer
Telephone
Television
Satellite
JUNIOR SUITE OCEAN VIEW
Junior Suites with ocean view from balcony. Two double beds or one king. Split-level living room with sofa bed. Regularly replenished minibar. WiFi in rooms extra charge.
Crib Available, Crib Charge:
Other Amenities -
Air Conditioning
Fan
Shower
Balcony or Terrace
Minibar
Hair Dryer
Telephone
Television
Satellite
STANDARD OCEAN VIEW
Two double beds or one king. Ocean view from balcony. WiFi in rooms extra charge.
Crib Available, Crib Charge:
Other Amenities -
Air Conditioning
Fan
Shower
Balcony or Terrace
Minibar
Hair Dryer
Telephone
Television
Satellite
STANDARD OCEAN VIEW CONNECTING
Connecting rooms are two rooms, being sold as one unit. For the room descriptions, please review the Standard Ocean View description.
Crib Available, Crib Charge:
Other Amenities -
Air Conditioning
Fan
Balcony or Terrace
Minibar
Hair Dryer
Telephone
Television
Satellite

OTHER INFO
Cribs available on request basis at no charge.
DINING
Riu Cancun features 1 meal plan options:
All Meals, Drinks & Tips
There are 6 Restaurants at Riu Cancun:
Kawachi - Asian style cuisine served a la carte.
Kullnarium - Gourmet restaurant.
La Toscana - A la carte restaurant serving Itailian cuisine.
Miramar - A la carte specialty restraurant.
Coral - Poolside restaurant.
Turquesa - Poolside restaurant and steakhouse.
ACTIVITIES & ENTERTAINMENT
Daily Activities & Entertainment:
Daytime entertainment program for adults (daily) includes fitness programs.
Nightly Activities & Entertainment:
Live music, shows or RIU evening program (daily); Complimentary access to Pacha disco theque (open 6 nights a week), drinks included.
CHILDREN'S PROGRAMS
Daytime entertainment program for children ages 4 to 12 at Riu Land (daily)
Applicable Ages: 4-12 years old

Children's Facilities
PlayGround
Children's Pool
Cribs available at no extra charge on request basis, rollaways are not available.

Apple Vacations Customer Satisfaction Score
Hotel Average
What to expect
Food Quality
Comfort
Cleanliness
Service
3882 Recommend
3882 past Apple Vacationers would recommend Riu Cancun to their friends and family



Latest Apple Vacations Review >>
TripAdvisor Web Reviews
Based on 10666reviews
What to expect
Location
Rooms
Service
Value



Apple Vacations Traveller Reviews
RIU Cancun
JEFFREY W.
Jun 15 2018
RIU Cancun was the perfect resort for our group of 17 that included several 18 year olds. The nightly entertainment and daily activities were awesome. There was always something going on. The service was exceptional. The food was good. The view is spectacular. I would recommend they put more pillows in the rooms. The location is ideal. It's only 20 minutes from the airport and walking distance to shopping and night clubs.
Customer Rating: 

TEST
Beautiful Hotel
TRAVIS T.
Mar 18 2018
This is a awesome hotel. The service was the best I have ever had. This was the best vacation me and the wife have ever had. The only problem we had was my sandals were stolen on the beach the first day, but everything else was so good it didn't matter.
Customer Rating: 

TEST
MICHELLE S.
Mar 13 2018
Beach area to small no umbrella or bar on beach
Customer Rating: 

TEST
4th time and going back
THERESE S.
Mar 09 2018
Our agent Michelle Duquaine was top notch in our booking. Rooms are average and clean. Hotel is very clean. Food is good and a variety. Beach very nice (not large), perfect for relaxation. The only down side is the sun is gone by 5:30-6pm last week in february and first week in march. To the right of the beach is a ferry to the island. Great boat ride. Feel safe walking our of the hotel in the hotel district. Would go back in a heart beat. Apple people were readily available if we wanted to book a excursion. We are strictly there for RR!
Customer Rating: 

TEST
Riu Cancun
MARVIN F.
Mar 06 2018
The resorts food and accommodations and staff were great. The entertainment was the same as two years ago. If you want people to return change it up.
Customer Rating: 

TEST
Low shelf alcohol
JAMES B.
Mar 05 2018
Did not like the well drinks. Poor quality of choice of wiskey and rum.
Customer Rating: 

TEST
Riu Cancun Review
GLENDA R.
Mar 01 2018
I stayed at Riu Cancun Feb '18, I was very happy with the Hotel Staff, they really go beyond expectations to make you feel comfortable and enjoy your vacation. The hotel is clean, the food is fresh and with variety every day. The beach is truly turquoise water in this area and the swimming pools have a great environment with music and pool bar, I also felt safe at all times. I would definitely book this same place in the near future and would recommend.
Customer Rating: 

TEST
Fair experienece
MEHDI M.
Jan 17 2018
Pros: 1. Apple vacation representative on-site all day. 2. Beach was well-maintained and clean. 3. Room was old but clean. 4. Entertainers were doing their best. 5. Convenient location of hotel. Cons: 1. Pool was cold and hot-tub was not even warm enough! 2. Only 4 small (8 person max) elevators for such a huge hotel, long waits times. 3.So many food options but quality was average. 4. Service at restaurants needed attention. 5. Very few pool-side seats get good sunshine due to main building covering the sun. 6. Inside the restaurant there was always a burnt oil smell, not good enough ventilation. 7. Hotel has very old design and spa is located very far to main spots.
Customer Rating: 

TEST
Very nice, and very clean.
JESUS B.
Nov 26 2017
My wife likes to experience staying in different hotels, so she is really picky about returning to same hotels, but she would be happy to return to this one. In fact we are coming back next year.
Customer Rating: 

TEST
Shockingly disappointed
AMANDA T.
Oct 30 2017
Seeing that this was our 3 visit to this hotel, we were disappointed that the services weren't as good as they use to be. The pool had bugs and leftover sunscreen floating at the top of the water, the renovations missed the mark on trying to give it a modern feel. It looks rather cheap and poorly designed. The guestroom smelled like a sewer. The roof needs to be repaired as we were on the Annex Building on top floor (6th floor). It rained during the evening which then leaked into our guestroom setting off the alarm which then leaked orange water down onto the nightdtand and bed that we were sleeping in. We shared with the staff what happened, we can back and they put a bathroom towel over the nightstand and changed our sheets. Lastly, the last morning we were there, we saw a cockroach crawling on the floor and up the wall. We shared with staff at check out and they thanked us but didn't seemed concerned. The Riu Cancun was a special place as my husband and I met there, married there and sadly will not be returning there after this last experience. On a positive, staff was friendly. Fidel in the Italian restaurant was AWESOME!
Customer Rating: 

TEST
Excellent
RICHARD S.
Oct 21 2017
I loved the hotel, the beach, and Tracy from Apple Vacations was AMAZING!!! I will definitely be booking with this company in the near future
Customer Rating: 

TEST
TripAdvisor Traveller Reviews
excellent hotel
Karen M, Knowle, United Kingdom
Tue Jun 19 01:01:02 EDT 2018
had a fantastic time at this hotel. staff are so friendly, food is excellent especially the Italian restaurant. The resort is fabulous with nightlife close to the hotel. rooms are very clean and bed was comfortable. Will definately go back.

Love it!
Monika G,
Mon Jun 18 11:41:25 EDT 2018
Very loud hotel but good food And drinks, perfect for young people without kids Beach is nice but small Rooms are amazing And the view... wow Every night some nice shows The food fos amazing never had anything like this Drinks ... beautiful And pina colada it was just perfect!

Pay big money very disappointed
Flo J,
Sun Jun 17 22:07:43 EDT 2018
Came here for two weeks. Fabulous looking hotel very clean bar staff and restaurant staff work very hard. I came to this hotel because I heard good reviews food is fantastic however we paid a lot of money to stay in 5 star accommodation unfortunately I would not say this is five star hotel for health reasons I came here to have a relaxing five star chilled out hoilday I like to have a drink or two but I know my limitations and I have respect for other people this hotel is full of drunk rowdy young people who scream and shout into early hours of the morring I didn’t have one decent nights sleep I had to complain 3 times while iv been hear about the noise full of loud groups of Americans who I think can’t hear them selfs when they talk it brings the hotel down and makes it look bad if your looking for a nice relaxing hoilday while you can catch up on lots of sleep this is not the hotel I would recommend if you are a couple security need to be more alert to people behavior. If you want a hoilday that you pay cheap money for to get legless and party all night this is your hotel Don’t let the 5 star rating fool you because if you spent a lot of money on your hoilday expecting luxury this is not the hotel for you not even a number to dial reception from your room

Good
Harmeet S,
Sun Jun 17 03:08:50 EDT 2018
Good place to check out by visitors and travellers service was good food was nice with different dishes rooms are also good with great reviews air conditioned rooms are available view from rooms is nice

Horrible experience Riu Cancun
Tyonna A,
Sun Jun 17 00:32:46 EDT 2018
The staff was very impatient due to language barrier failed to thoroughly explain the hotel policy. I reserved a room through booking.com, and was not aware you have to pay per person in the room. When I arrive to the hotel to check-in there was an issue with my check-in because I was not a listed guess on the room. This experience damper the remainder of my trip. The hotel manger was unpleasant, impudent, and not customer oriented. The hotel manager Jose failed to process my refund advising I must follow-up with booking since I booked through a 3rd party vendor, but when I spoke with booking I was advised they need the hotel authorization in order to be refunded for a full refund or I can go through booking and will be penalize. This was a learning experience and I will definitely not stay at any of the RIU properties again.



The comments and opinions on this Ratings and Reviews section of our website are the views and opinions of TripAdvisor members and AppleVacations.passengers. They are providied 'as is' and we accept no responsibility for any loss, injury, inconvenience or other damage resulting from this information. You should verify critical information (for example passports and visas, and customs) with the relevant authorities, and review our Fair Trade Contract and Things To Know Before You Go (including our Health and Safety Tips For Travelers) before you travel.
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