Cancun

Riu Cancun


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All Inclusive    

Exceptional Values!
Honeymooners: Surprise gift in room, small bottle of Tequila, king bed (subject to availablity at time of check-in), late check-out (subject to availability at time of departure), complimentary upgrade to next available room category (subject to availablity and upon request), $35 USD spa credit in Ocean Harmony massage for two (50 min), once per stay. This discount does not apply with other promotions and discounts.

The 24-hour all-inclusive Riu Cancun is located in the heart of Cancun and set on a beach of white sand and turquoise water. This majestic resort soars above the Caribbean Sea, steps from the Galeria and Caracol shopping centers and in the heart of nightlife and activity.

This grand resort boasts a rich decor with high hand-painted ceilings adorned with flowers and frescos, and Spanish-style oil paintings cover the walls. Over the pool bars, domes are decorated with intricate mosaics and have a Moroccan-Mediterranean ambiance. Long walkways front the restaurants and offer seating areas; a perfect place to relax and enjoy a cool drink in the afternoon.

Kids will love the RiuLand Mini-Club. Children ages 4-12 can partake in numerous activities with adult supervision. During the day, the hotel provides entertainment for all ages, including watersports and one introductory scuba diving lesson in the pool. At night, Pacha Discotheque is the place to go for non-stop dance music. Also, entrance and drinks are included! Afterwards, start winding down at the 24-hour sports bar.

Looking for a vacation full of rest and relaxation? Renova Spa offers numerous types of treatments to put the mind, body, and soul at ease. The gym and Jacuzzi are complimentary. Of course, there is always the option of sunbathing the day away and lounging with a tropical drink at the swim-up bar! Complimentary 24-hour WiFi is also available in all public areas of the resort.

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Learn more about Cancun.
HOTEL LOCATION
This beachfront property is located in "Corazone", across the street from the Convent ion Center. 6.2 miles (10 kms) to town, 12 miles (19 kms) to Cancun Airport.
Address:
CANCUN
QR

MX
Local Phone: 011529988487151
Toll Free Phone: 1 888 666 8816
Fax: 610-359-6625
HOTEL FACILITIES
Barber / Beauty Salon
Boutique Shops
Currency Exchange
Disco / Nightclub
Laundry / Dry Cleaning Service
Meeting Rooms
Shopping Mall Nearby (65 feet)
Pools
Number of Pools: 3
Outdoor Pools: 3     
Swim-up Bar
3 outdoor pools, one with Swim-Up Bar.
Golf: CLOSEBY
Cancun Golf Club @ Pok ta Pok- Cancun Hilton Golf Course- Mayan Palace Golf Course-
Holes: 18
Water Sports on Site
Sunfish Sailing: Complimentary
Snorkeling: Complimentary
Hobie Cats: Additional Charge
Wind Surf: Complimentary
Other Sports Available
Other Sports: Beach volleyball, table tennis, 1 introductory scuba diving lesson in the pool
Health Club / Spa
Jacuzzi: Complimentary
Nautilus Equipment: Complimentary
Manicure / Pedicure: Additional Charge
Facials: Additional Charge
HOTEL DETAILS
This hotel consists of a 15-story main building and a 6 story annex building. This hotel features four restaurants & snack bar, five bars, three swimming pools, disco, exchange privileges with Riu Caribe (dinner dining excluded). Beach: Beachfront property on Cancun's exclusive Caracol Beach Lounge chairs, sun umbrellas and towels by the pool & beach available.
Total Rooms: 569
Year Opened: 2014 Credit Cards: Visa, Master Card
HOTEL RESTRICTIONS
Men are required to wear longs pants at the a-la-carte restaurants. Dinner dining is not included inthe exchange privileges. During the months of March and April each room must have 1 guest at least 21 years of age.
ROOM TYPES
SUITE OCEAN VIEW
Two double beds or one king. Balcony with ocean view. Regularly replenished minibar. Living area. Liquor dispenser. WiFi in rooms extra charge.
Crib Available, Crib Charge:
Other Amenities -
Air Conditioning
Fan
Shower
Balcony or Terrace
Minibar
Hair Dryer
Telephone
Television
Satellite
JUNIOR SUITE OCEAN CONNECTING
Connecting rooms are two rooms, being sold as one unit. For the room descriptions, please review the Junior Suite Ocean View description.
Crib Available, Crib Charge:
Other Amenities -
Air Conditioning
Fan
Shower
Balcony or Terrace
Minibar
Hair Dryer
Telephone
Television
Satellite
JUNIOR SUITE OCEAN VIEW
Junior Suites with ocean view from balcony. Two double beds or one king. Split-level living room with sofa bed. Regularly replenished minibar. WiFi in rooms extra charge.
Crib Available, Crib Charge:
Other Amenities -
Air Conditioning
Fan
Shower
Balcony or Terrace
Minibar
Hair Dryer
Telephone
Television
Satellite
STANDARD OCEAN VIEW
Two double beds or one king. Ocean view from balcony. WiFi in rooms extra charge.
Crib Available, Crib Charge:
Other Amenities -
Air Conditioning
Fan
Shower
Balcony or Terrace
Minibar
Hair Dryer
Telephone
Television
Satellite
STANDARD OCEAN VIEW CONNECTING
Connecting rooms are two rooms, being sold as one unit. For the room descriptions, please review the Standard Ocean View description.
Crib Available, Crib Charge:
Other Amenities -
Air Conditioning
Fan
Balcony or Terrace
Minibar
Hair Dryer
Telephone
Television
Satellite

OTHER INFO
Cribs available on request basis at no charge.
DINING
Riu Cancun features 1 meal plan options:
All Meals, Drinks & Tips
There are 6 Restaurants at Riu Cancun:
Kawachi - Asian style cuisine served a la carte.
Kullnarium - Gourmet restaurant.
La Toscana - A la carte restaurant serving Itailian cuisine.
Miramar - A la carte specialty restraurant.
Coral - Poolside restaurant.
Turquesa - Poolside restaurant and steakhouse.
ACTIVITIES & ENTERTAINMENT
Daily Activities & Entertainment:
Daytime entertainment program for adults (daily) includes fitness programs.
Nightly Activities & Entertainment:
Live music, shows or RIU evening program (daily); Complimentary access to Pacha disco theque (open 6 nights a week), drinks included.
CHILDREN'S PROGRAMS
Daytime entertainment program for children ages 4 to 12 at Riu Land (daily)
Applicable Ages: 4-12 years old

Children's Facilities
PlayGround
Children's Pool
Cribs available at no extra charge on request basis, rollaways are not available.

Apple Vacations Customer Satisfaction Score
Hotel Average
What to expect
Food Quality
Comfort
Cleanliness
Service
3882 Recommend
3882 past Apple Vacationers would recommend Riu Cancun to their friends and family



Latest Apple Vacations Review >>
TripAdvisor Web Reviews
Based on 10208reviews
What to expect
Location
Rooms
Service
Value



Apple Vacations Traveller Reviews
Shockingly disappointed
AMANDA T.
Oct 30 2017
Seeing that this was our 3 visit to this hotel, we were disappointed that the services weren't as good as they use to be. The pool had bugs and leftover sunscreen floating at the top of the water, the renovations missed the mark on trying to give it a modern feel. It looks rather cheap and poorly designed. The guestroom smelled like a sewer. The roof needs to be repaired as we were on the Annex Building on top floor (6th floor). It rained during the evening which then leaked into our guestroom setting off the alarm which then leaked orange water down onto the nightdtand and bed that we were sleeping in. We shared with the staff what happened, we can back and they put a bathroom towel over the nightstand and changed our sheets. Lastly, the last morning we were there, we saw a cockroach crawling on the floor and up the wall. We shared with staff at check out and they thanked us but didn't seemed concerned. The Riu Cancun was a special place as my husband and I met there, married there and sadly will not be returning there after this last experience. On a positive, staff was friendly. Fidel in the Italian restaurant was AWESOME!
Customer Rating: 

TEST
Excellent
RICHARD S.
Oct 21 2017
I loved the hotel, the beach, and Tracy from Apple Vacations was AMAZING!!! I will definitely be booking with this company in the near future
Customer Rating: 

TEST
Awsome time
JEFFREY G.
Oct 04 2017
This place is great. Even with a three year old. All the fun you want can be had. Visit the RIU Cancun. If your on the edge, just jump. It's a great place. Food, fun in the sun, night time fun also. It was perfect for what I was looking for/needed. Thank you riu, we loved it
Customer Rating: 

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Amazing
LATOYA P.
Sep 15 2017
Albert and Cesar at the front desk are amazing and very helpful, Gil in the dining areas took care our our entire 16 person party daily and made sure we had what we needed. The pool crew and entertainment was breath taking and fabulous. Gabriella who signed our entire crew up for excursion really did a wonderful job we had an amazing life experience. Gilberto who assisted with our bags and loading us on the shuttle also put the cherry on top of our visit.
Customer Rating: 

TEST
Not a 4 start hotel....
JULIE B.
Aug 06 2017
We were exceptionally disappointed in Apple's ranking of the Riu Cancun as a 4 star hotel. The pool area was dirty, the food was not good, and the drinks were terrible (too sugary and low quality alcohol). The buffet food was good, and we opted to eat here most nights, but the restaurants did not have quality food. The entertainment staff was delightful, as was bartender Carlos and Server Marlene in the buffet area. The rooms were small, sheets were scratch, towels were very dingy, and the hotel looks very used/dated. This was my first vacation with Apple Vacations and I will NEVER work with Apple Vacations again given the rating of this hotel. Not pleased at all. Towels were rarely available, pool and pool area were dirty (drinks lying around, limes on the grounds, wrappers everywhere, and the pool with the sims up bar was disgusting - I would never set a toe in there!). Not pleased with Apple Vacations or the Riu Cancun
Customer Rating: 

TEST
One of our best vacations to date!
NATASHA W.
Jul 30 2017
The Riu Cancun resort was the best resort we have stayed at! We went on a couples trip and all 4 of us enjoyed each aspect of this trip. There was something for everyone every day. Staff was wonderful and accommodating, the rooms were great, the beach was amazing! The food in every restaurant was delicious, we were very impressed! The only small "problem" (if you want to call it that) is that we wished the pool with the swim up bar was cleaner. The other pools were great, but it was as if the staff didn't bother to clean the pool with the bar. Other than that minor detail we will definitely return..
Customer Rating: 

TEST
Great place
ROBERT M.
Jul 10 2017
Very clean place! Everyone was real nice and helpful! The only thing I didn't like was the drinks that they gave at poolside and the restraunts were very watered down. Was better off just going back to the room and using the liquor from the mini bar. Overal though it wasn't a very enjoyable resort.
Customer Rating: 

TEST
5 STARS!
JENNIFER B.
Jul 06 2017
This was a family trip, ages 18-60. The hotel staff were great, from the moment we checked in to the minute we left. Very attentive and courteous! John, the Apple rep was very nice and always available to help with questions. From where to shop, to what to eat and what excursions to go on! 5 starts for sure! i will return!
Customer Rating: 

TEST
Bad service and lying apple representative
JOHN W.
Jun 29 2017
This was the first time I've ever been to a hotel without room service, that is a huge inconvenience. The other issues we had were having to do with calling multiple times for towels to be brought to the room, drinks to be refilled in the mini bar and then getting the drinks wrong, the toilet broke and I took me calling three times to get someone to come fix it and finally the Apple representative (John Milner) sold us a package that included parasailing which never was included (which was the selling point and my family expected to do that and were very excited about it)!! After we purchased the package another guest came up and spoke to us about how John had lied to another guest and then about what was included in their excursion. We didn't really believe them until it happened to us during the booze cruise on the catamaran where the boat captain didn't mention a single thing about it and we didn't even see the platform to parasail from on the boat. When we spoke to John about it he said the captain said it was unsafe to do it but it was completely clear and calm water when we were out. Just because of this bad experience it has me doubting apple representative and if I can trust another one if I book with you again.
Customer Rating: 

TEST
Paradise
WALTER O.
May 18 2017
We had the most amazing time at Riu Cancun! I have never been to a resort where the staff was as friendly and helpful as the staff at Riu. The food was AMAZING......NOT ONE BAD MEAL.
Customer Rating: 

TEST
Riu Cancun
SANDRA Y.
May 03 2017
first off I want to mention that all of the hotel staff from the cleaning people to the waiter/waitresses were amazing. They always had a smile and was very very friendly. As for the Hotel it was clean and the beds were comfortable BUT there was NO coffee makers in the rooms and NO room service. We have stayed at resorts that cost less and was not rated as high as this one that had a lot more to offer including 24 hr room service, Jacuzzi tubs in every room and a lot more entertainment. I will not return to this resort again because of this.
Customer Rating: 

TEST
TripAdvisor Traveller Reviews
Anniversary
Nazabet13, New York City, New York
Wed Nov 22 15:56:08 EST 2017
The resort is beautiful and the ambiance is fun. Upon our arrival the clerk informed us that we were upgraded to a better room to which I provided a generous tip against my husband’s advice. The room was further from an upgrade, our view was blocked by the resort’s restaurants’ roof and there was not enough lightning. The room’s decor needs an upgrade. Our bed was suppose to be a kings size but we got 2 twins beds put together. This is not to say we didn’t enjoy our staying, we did but it did not meet the expectations we had. Side note: our fridge was kept pack with beer and water plus 4 different bottle of liquor. The elevators are too small for such a large resort. The resort has several restaurants, our favorite was Turquesa, our waiter was extremely nice and perhaps the only memorable staff from the resort. The pool is beautiful. The club is so much fun, great music and great ambiance. We had the package with unlimited drinks and food so that was absolutely a plus. The sports bar is open 24 hours so you can always grab a drink and snack after your night out.

Be careful!!
Jazmin Rosemary S,
Tue Nov 21 23:37:39 EST 2017
Everything was amazing until the last night, 2 of the entertainment staff turned on me while I was on my own. Very intimidating and extremely upsetting. It seems as though at the beginning of the holiday they are all over you, getting you to drink alcohol and join in, but once you are on your last few days they lose interest and give you the cold shoulder.... Before this incident my partner and I were ready to book to come back next year because we were having such an amazing time, but after the way I was ganged up on and intimidated by a steroid abusing staff member and a forceful ticket seller outside the door of the hotel we WON'T be coming back. Honestly be careful, the entertainment staff are aggressive snakes.

Thanks riu cancun for a wonderful vacation
Opal C,
Tue Nov 21 09:04:54 EST 2017
Very wonderfull hotel nice location , the rooms are nice and always clean the house keeping staff take pride in their work .The front desk staff are very Pleasant always great guests with Smile .we really enjoy our vacation there was one staff that really made our trip it was a waitress she was very good at breakfast or dinner always making sure her guest were comfortable in the dining room her name is Marlene. Thanks to the riu cancun for a wonderful vacation .

Gorgeous Location
Ryan P,
Mon Nov 20 17:04:23 EST 2017
Spectacular beach area and infinity pools. Service in the restaurants was spotty but the food made up for it especially on the buffet. Tons to do in cancun area and recomend taking public buses R1 and R2. 12 pesos per or 1 usd. Drivers will scam you if given the opportunity but a friendly reminder will make them honest. Visit Isla Mujeres for sure! Rooms themselves could be way better but do the job. My clothes do smell musty on return home from the room. All in all awesome value for $

Its a trap
Adriangamez, Hermosillo, Mexico
Mon Nov 20 05:20:28 EST 2017
Alcohol it's so cheap that one of our party ended up at the hospital. Food is also mediocre, no seafood at all and tasteless all the way. Pool closes al 7 forcing people to watch a show thats so boaring you'll want to get out of there as soon as possible. Drinks in your room are refilled once every two days even if you call front desk and ask for more. Nice to have all inclusive but you'll have poor quality in every aspect, beside all the uncomfort with food and drinks , beach it's gorgeous.



The comments and opinions on this Ratings and Reviews section of our website are the views and opinions of TripAdvisor members and AppleVacations.passengers. They are providied 'as is' and we accept no responsibility for any loss, injury, inconvenience or other damage resulting from this information. You should verify critical information (for example passports and visas, and customs) with the relevant authorities, and review our Fair Trade Contract and Things To Know Before You Go (including our Health and Safety Tips For Travelers) before you travel.
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