Cancun

Paradisus Cancun Resort


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Paradisus Cancun Resort offers the elegance and comfort seen in some of the most prestigious hotels in the world. It has been awarded the AAA 4-Diamond Award since 2006, and is well-known for its white sandy beach overlooking the Caribbean Sea.

Located 15 minutes from Cancun's International Airport, a fun-filled vacation is not far away. Cancun's downtown is 20 minutes away, and only 5 minutes from a complete shopping center.

The resort also features four spectacular pools, specialized à la carte restaurants, a kid's club, Family Concierge, Royal Service, a 9-hole par 3 golf course, and a lit tennis court. Non-motorized watersports are available at Aqua World nearby.

Paradisus signature Royal Service Suites offer unparalleled all-inclusive luxury in an exclusive and private environment for adults-only. Throughout guests' stays, personal butlers are there to cater to every need. The Royal Service lounge features private check-in/out, a library, complimentary Internet access, daily continental breakfast buffet, snacks, coffee and premium beverages throughout the day, and evening cocktails and hors d´oeuvres. There is also a private pool with a bar.

Greening Your Life: Part of the Apple Vacations Greening Your Life initiative, this property has received an EarthCheck Silver Certificate, is recognized as a TripAdvisor EcoLeader, participates in sea turtle protection, community service, recycling, energy saving, and beach clean-up programs, and implements ethical management and company policies.

Find more information about Melia Resorts.

Learn more about Cancun.
HOTEL LOCATION
The hotel is close to the largest shopping center, Kukulkan Plaza, and is only 6 km away from the heart of the Hotel Zone.
Address: BOULEVARD KUKULKAN NO. 23
CANCUN
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Local Phone: 011-52-998-88-11
Toll Free Phone: 800-33-MELIA
Fax: 610-359-6625
HOTEL FACILITIES
Barber / Beauty Salon
Boutique Shops
Car Rental
Concierge
Laundry / Dry Cleaning Service
Meeting Rooms
Parking(Complimentary)
Physician on Call
Pools
Number of Pools: 4
Outdoor Pools: 4     
Swim-up Bar
The property offers four spectacular swimming pools.
Golf: ON-SITE
9 hole par 3 golf course on property.
Holes: 9
Green Fees: $
Cart Fee: $
Tennis
Number of Courts: 1
Outdoor Courts: 1
Court Fee: $
Water Sports on Site
Fishing: Additional Charge
Sunfish Sailing: Additional Charge
Snorkeling: Additional Charge
Hobie Cats: Additional Charge
Paddle Boats: Additional Charge
Motorboats: Additional Charge
JetSki / Waverunner: Additional Charge
Waterskiing: Additional Charge
Wind Surf: Additional Charge
Health Club / Spa
Aerobics: Additional Charge
Jacuzzi: Additional Charge
Sauna: Additional Charge
Steam Room: Additional Charge
Manicure / Pedicure: Additional Charge
Facials: Additional Charge
HOTEL DETAILS
Paradisus Cancun Resort is one of the most beautiful hotels in the area. Its breathtaking architecture features a distinct Mayan inspiration, tropical gardens an a five-acre pool area. Paradisus Cancun Resort offers a spectacular lobby area, a variety of pool activities, new convention center, 24-hour room service menu, 7 restaurants, Gabi Club, 4 bars, swim-up bar, 4 pools and full service spa. Check-in: 3:00 p.m.
Check-out: 12:00 p.m.
Year Opened: 1989 Credit Cards:
HOTEL RESTRICTIONS
No Springbreakers. Extra charge on select menu items - ie lobster and fine cuts.
ROOM TYPES
FAMILY CONCIERG JRSTE OCEAN
Ocean View. Family lounge, kids beach kit, family concierge, kids and family activities, kids amenities in room, walkie-talkie or cell phone for communication.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Television
Room Safe
Satellite
FAMILY CONCIERGE JRSTE LAGOON
Lagoon View. Family lounge, kids beach kit, family concierge, kids and family activities, kids amenities in room, walkie-talkie or cell phone for communication.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Television
Room Safe
Satellite
ROYAL PARADISUS JRSUITE OCEAN
RS - butler service, RS lounge, comp internet access, Private RS pool with bar, Private RS beach area with beach concierge. Ocean view.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Television
Room Safe
Satellite
ROYAL LUXURY JUNIOR STE OCEAN
RS - butler service, RS lounge, comp internet access, Private RS pool with bar, Private RS beach area with beach concierge. Ocean view.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Television
Room Safe
Satellite
ROYAL LUXURY JUNIOR STE LAGOON
RS - butler service, RS lounge, comp internet access, Private RS pool with bar, Private RS beach area with beach concierge. Lagoon view.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Television
Room Safe
Satellite
PARADISUS JUNIOR SUITE OCEAN
Ocean View.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Television
Room Safe
Satellite
FAMILY CONCIERGE SUITE LAGON
Lagoon View. Family lounge, kids beach kit, family concierge, kids and family activities, kids amenities in room, walkie-talkie or cell phone for communication. Extra terrace, separate living room.
1 King Bed Other Amenities -
Air Conditioning
Balcony or Terrace
Minibar
Sofa
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Television
Room Safe
Satellite
ROYAL PARADISUS JRSUITE LAGOON
RS - butler service, RS lounge, comp internet access, Private RS pool with bar, Private RS beach area with beach concierge. Lagoon view.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Television
Room Safe
Satellite
ROYAL 1BEDROOM SUITE LAGOON
RS - butler service, RS lounge, comp internet access, Private RS pool with bar, Private RS beach area with beach concierge. Extra terrace, extra living room. Lagoon view.
1 King Bed Other Amenities -
Air Conditioning
Balcony or Terrace
Minibar
Sofa
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Television
Room Safe
Satellite
FAMILY CONCIERGE SUITE OCEAN
Ocean View. Family lounge, kids beach kit, family concierge, kids and family activities, kids amenities in room, walkie-talkie or cell phone for communication. Extra terrace, separate living room.
1 King Bed Other Amenities -
Air Conditioning
Balcony or Terrace
Minibar
Sofa
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Television
Room Safe
Satellite
ROYAL 1BEDROOM SUITE OCEAN
RS - butler service, RS lounge, comp internet access, Private RS pool with bar, Private RS beach area with beach concierge. Extra terrace, extra living room. Ocean view.
1 King Bed Other Amenities -
Air Conditioning
Balcony or Terrace
Minibar
Sofa
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Television
Room Safe
Satellite
PARADISUS JUNIOR SUITE LAGOON
Lagoon View
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Television
Room Safe
Satellite
DINING
Paradisus Cancun Resort features 1 meal plan options:
All Meals, Drinks & Tips
There are 8 Restaurants at Paradisus Cancun Resort:
Bana - Italo-Argentina grill for lunch and dinner. Specializing in Prime cuts and fresh salads.
Gaby Club - Ultimate Chill out bar and restaurant starring fish and chips and seafood specialities.
Naos - Italo-Argentina grill for lunch and dinner. Specializing in Prime cuts and fresh salads.
Mole - Mexican Comtemporary cuisine.
Market Grill - Italo-Argentina grill for lunch and dinner. Specializing in Prime cuts and fresh salads.
Passion - Touch of Retro with elegant signature cuisine by 6 Star Michelin Chef Martin Berasategui. This Restaurant is with Extra Charge. Not included.
Vento - Italo-Argentina grill for lunch and dinner. Specializing in Prime cuts and fresh salads.
Fuego - Italo-Argentina grill for lunch and dinner. Specializing in Prime cuts and fresh salads.
ACTIVITIES & ENTERTAINMENT
Daily Activities & Entertainment:
Games and sports by the pool and beach area.
Nightly Activities & Entertainment:
The lobby bar has live music during the high season.
CHILDREN'S PROGRAMS
Kids Club
Applicable Ages: 5-12 years

Babysitting Fee: yes

Apple Vacations Customer Satisfaction Score
Hotel Average
What to expect
Food Quality
Comfort
Cleanliness
Service
134 Recommend
134 past Apple Vacationers would recommend Paradisus Cancun Resort to their friends and family
TripAdvisor Web Reviews
Based on 9146reviews
What to expect
Location
Rooms
Service
Value



TripAdvisor Traveller Reviews
want to go back!!
kelly667,
Thu Jul 20 11:08:37 EDT 2017
our family absolutely enjoyed our stay. we will definitely take advantage of the family photo session. the weather was great and the photos were just phenomenon. there's just so many things to do, not leaving the hotel.

College and High School Celebration 2017
G4775UDmichaelh,
Wed Jul 19 07:57:30 EDT 2017
We just comeback from the trip, we did have a wonderful time, we are looking forward to go back next years to come. Our experience overall was Great!! The staff in the hotel were Great, especially one of the staff members under the name of Christian Lovera at the Market Grill restaurant treat us like Royalty; shout out to Christrian. We thank in general the management and all the staff in the hotel we did really have a good time.

Fantastic
nick h, Paris
Wed Jul 19 07:27:43 EDT 2017
Love this place, right on the beach, great restaurants, excellent staff. Rooms are clean and modern. Royal service is fantastic nothing is too much trouble. Have been twice and plan to return next year.

Don't judge a book by its cover!
Mena M,
Wed Jul 19 04:46:56 EDT 2017
This is my fourth time coming to Cancun and this time my family of 13 and I came to the Paradisus for vacation. Upon arrive we were impressed by the facility and all the amenities, however this would gradually change everyday. First of all the front desk explained that everyday you must reserve dinner for the next day starting at 7am, which is not the case because I woke up every morning at 7 and somehow they could not accommodate us at the time requested or our first choice of restaurant. Which as you might imagine is frustrating when you are trying to relax on your vacation. Then they offer you to go to the buffet because there is no reservation required. After our first night the front desk tried to contact us but we were not in the rooms, so they deactivated our cards so can go to the front desk. There we were informed that the front desk clerk could not do math and charged us the incorrect amount and we owed an additional $300, which is extremely petty considering we paid $12,000 when we checked in. First day we went to the pool after breakfast at their buffet restaurant, Naos, we then ventured to the pool where we were denied alcoholic drinks because the bar was not set up yet. The staff was kind enough to offer beer and any non-alcoholic drinks. Then when they finally started serving the drinks are water down and flavorless. Then the pool staff tried to play some music but the sound system wasn't working and neither was the DJ booth so they gave up and performed without any music. The next day we wanted to do an activity so myself and 4 of my family members wanted to try the 9 hole golf course on the resort. The starter is located in the resorts convenience store, which you would never know unless you ask a staff member. Then it will take you about 15 minutes to locate because the building is very confusing and the staff inside barely speak English. Then we get our rental clubs which we're a 20+ year old set with a mix of lefty and righty clubs without telling you, and we were all righties. They also charge $4 per ball for a used golf ball. Then we carelessly meandered around the hotel grounds trying to figure out where the first hole was and we asked several staff on the way and no one offered to help, they all just told us the course was outside. The next day several of us went to the resorts YHI spa, where we were told they don't have some of the services that are listed on their website and brochure because they are discontinued. Those who stayed did enjoy the massage provided but it was pricey $175 for a hour. Then at dinner later that night, we were 20 minutes late and the hostess would not sit us because they only hold the table for 15 minutes. And she would not let us explain that we had a family member who got ill and that delayed us. Overall, I have mixed feelings about the staff. Basically anyone who we have tip to prior completing their service was excellent and vice-versa. But there are a couple of outliers that did an excellent job. All in all, avoid this resort if you can because it is not what it seems. This establishment is the true definition of do not judge a book by its cover. My previous stays at the RUI and the RUI palace were much more enjoyable because you knew what you were going to get. Good luck travelers!

A-MAZ-ING
ngerhard180,
Tue Jul 18 18:43:33 EDT 2017
My husband, our two kids (ages 4 &1), and I will be leaving for home tomorrow morning after an amazing 8 night stay at Paradisus Cancun. The resort is beautiful, the room is comfortable, the amenities are awesome, the views breathtaking, but most importantly, the service is top notch. The staff goes out of their way to be friendly and welcoming. Everyone from servers and concierge to grounds crew greets you with a smile and everyone is kind. I want to give a few shout-out to some particular staff members...Sergio Gonzalez (ME Server by the pools) went out of his way to help us out and get to know us. He is friendly, down to Earth, and patient. David, Veronica, and Didier served us in the cabanas and couldn't have done a better job of making us feel comfortable and special. The Naos waiters Richard (who took the time to teach me about guava and dragonfruit) and Guacencio (who is awesome with babies) made breakfast and lunch a delight. Our Bana waitress (Veronica) was gracious and accommodating to my kids. Melvin at Market Grill, Daniel and Johnny at Mole, Raul the doorman, and Christina the concierge, and Leonardo the bellhop were also awesome. Couldn't have asked for better with these fine people. Loved the pools. The food was great (and I'm picky). Drinks were good. The water and ice were purified and not a problem at all. The resort is beautiful...amazing decor! Plenty of photo opps. There are a few pit falls. The golf course was mosquito ridden, way too wet, not layed out right, and the heat made it unbearable. The course is free to play but club rentals are $42 US dollars and the clubs are old and you pay $12 for 3 balls which are used. We found a few roaches in the room. I did call a few times to have things brought to the room (extra cups, washcloths, etc) only to have them not show up, yet other times we called and people showed up immediately. The marble floors are gorgeous but my cheapy flip flops got slippery at times. There is a private photography place inside the hotel. The pictures were mediocre at best and priced was too much. We did not purchase. Overall great experience. The staff makes it worth every cent. They take pride in all aspects of the resort. Everything is kept clean, smelling fresh, and looking great! Totally recommend!



The comments and opinions on this Ratings and Reviews section of our website are the views and opinions of TripAdvisor members and AppleVacations.passengers. They are providied 'as is' and we accept no responsibility for any loss, injury, inconvenience or other damage resulting from this information. You should verify critical information (for example passports and visas, and customs) with the relevant authorities, and review our Fair Trade Contract and Things To Know Before You Go (including our Health and Safety Tips For Travelers) before you travel.
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