Cancun

Paradisus Cancun Resort


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Paradisus Cancun Resort offers the elegance and comfort seen in some of the most prestigious hotels in the world. It has been awarded the AAA 4-Diamond Award since 2006, and is well-known for its white sandy beach overlooking the Caribbean Sea.

Located 15 minutes from Cancun's International Airport, a fun-filled vacation is not far away. Cancun's downtown is 20 minutes away, and only 5 minutes from a complete shopping center.

The resort also features four spectacular pools, specialized ŕ la carte restaurants, a kid's club, Family Concierge, Royal Service, a 9-hole par 3 golf course, and a lit tennis court. Non-motorized watersports are available at Aqua World nearby.

Paradisus signature Royal Service Suites offer unparalleled all-inclusive luxury in an exclusive and private environment for adults-only. Throughout guests' stays, personal butlers are there to cater to every need. The Royal Service lounge features private check-in/out, a library, complimentary Internet access, daily continental breakfast buffet, snacks, coffee and premium beverages throughout the day, and evening cocktails and hors d´oeuvres. There is also a private pool with a bar.

Greening Your Life: Part of the Apple Vacations Greening Your Life initiative, this property has received an EarthCheck Silver Certificate, is recognized as a TripAdvisor EcoLeader, participates in sea turtle protection, community service, recycling, energy saving, and beach clean-up programs, and implements ethical management and company policies.

Find more information about Melia Resorts.

Learn more about Cancun.
HOTEL LOCATION
The hotel is close to the largest shopping center, Kukulkan Plaza, and is only 6 km away from the heart of the Hotel Zone.
Address: BOULEVARD KUKULKAN NO. 23
CANCUN
QR

MX
Local Phone: 011-52-998-88-11
Toll Free Phone: 800-33-MELIA
Fax: 610-359-6625
HOTEL FACILITIES
Barber / Beauty Salon
Boutique Shops
Car Rental
Concierge
Laundry / Dry Cleaning Service
Meeting Rooms
Parking(Complimentary)
Physician on Call
Pools
Number of Pools: 4
Outdoor Pools: 4     
Swim-up Bar
The property offers four spectacular swimming pools.
Golf: ON-SITE
9 hole par 3 golf course on property.
Holes: 9
Green Fees: $
Cart Fee: $
Tennis
Number of Courts: 1
Outdoor Courts: 1
Court Fee: $
Water Sports on Site
Fishing: Additional Charge
Sunfish Sailing: Additional Charge
Snorkeling: Additional Charge
Hobie Cats: Additional Charge
Paddle Boats: Additional Charge
Motorboats: Additional Charge
JetSki / Waverunner: Additional Charge
Waterskiing: Additional Charge
Wind Surf: Additional Charge
Health Club / Spa
Aerobics: Additional Charge
Jacuzzi: Additional Charge
Sauna: Additional Charge
Steam Room: Additional Charge
Manicure / Pedicure: Additional Charge
Facials: Additional Charge
HOTEL DETAILS
Paradisus Cancun Resort is one of the most beautiful hotels in the area. Its breathtaking architecture features a distinct Mayan inspiration, tropical gardens an a five-acre pool area. Paradisus Cancun Resort offers a spectacular lobby area, a variety of pool activities, new convention center, 24-hour room service menu, 7 restaurants, Gabi Club, 4 bars, swim-up bar, 4 pools and full service spa. Check-in: 3:00 p.m.
Check-out: 12:00 p.m.
Year Opened: 1989 Credit Cards:
HOTEL RESTRICTIONS
No Springbreakers. Extra charge on select menu items - ie lobster and fine cuts.
ROOM TYPES
FAMILY CONCIERG JRSTE OCEAN
Ocean View. Family lounge, kids beach kit, family concierge, kids and family activities, kids amenities in room, walkie-talkie or cell phone for communication.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Television
Room Safe
Satellite
FAMILY CONCIERGE JRSTE LAGOON
Lagoon View. Family lounge, kids beach kit, family concierge, kids and family activities, kids amenities in room, walkie-talkie or cell phone for communication.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Television
Room Safe
Satellite
ROYAL PARADISUS JRSUITE OCEAN
RS - butler service, RS lounge, comp internet access, Private RS pool with bar, Private RS beach area with beach concierge. Ocean view.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Television
Room Safe
Satellite
ROYAL LUXURY JUNIOR STE OCEAN
RS - butler service, RS lounge, comp internet access, Private RS pool with bar, Private RS beach area with beach concierge. Ocean view.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Television
Room Safe
Satellite
ROYAL LUXURY JUNIOR STE LAGOON
RS - butler service, RS lounge, comp internet access, Private RS pool with bar, Private RS beach area with beach concierge. Lagoon view.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Television
Room Safe
Satellite
PARADISUS JUNIOR SUITE OCEAN
Ocean View.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Television
Room Safe
Satellite
FAMILY CONCIERGE SUITE LAGON
Lagoon View. Family lounge, kids beach kit, family concierge, kids and family activities, kids amenities in room, walkie-talkie or cell phone for communication. Extra terrace, separate living room.
1 King Bed Other Amenities -
Air Conditioning
Balcony or Terrace
Minibar
Sofa
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Television
Room Safe
Satellite
ROYAL PARADISUS JRSUITE LAGOON
RS - butler service, RS lounge, comp internet access, Private RS pool with bar, Private RS beach area with beach concierge. Lagoon view.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Television
Room Safe
Satellite
ROYAL 1BEDROOM SUITE LAGOON
RS - butler service, RS lounge, comp internet access, Private RS pool with bar, Private RS beach area with beach concierge. Extra terrace, extra living room. Lagoon view.
1 King Bed Other Amenities -
Air Conditioning
Balcony or Terrace
Minibar
Sofa
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Television
Room Safe
Satellite
FAMILY CONCIERGE SUITE OCEAN
Ocean View. Family lounge, kids beach kit, family concierge, kids and family activities, kids amenities in room, walkie-talkie or cell phone for communication. Extra terrace, separate living room.
1 King Bed Other Amenities -
Air Conditioning
Balcony or Terrace
Minibar
Sofa
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Television
Room Safe
Satellite
ROYAL 1BEDROOM SUITE OCEAN
RS - butler service, RS lounge, comp internet access, Private RS pool with bar, Private RS beach area with beach concierge. Extra terrace, extra living room. Ocean view.
1 King Bed Other Amenities -
Air Conditioning
Balcony or Terrace
Minibar
Sofa
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Television
Room Safe
Satellite
PARADISUS JUNIOR SUITE LAGOON
Lagoon View
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Television
Room Safe
Satellite
DINING
Paradisus Cancun Resort features 1 meal plan options:
All Meals, Drinks & Tips
There are 8 Restaurants at Paradisus Cancun Resort:
Bana - Italo-Argentina grill for lunch and dinner. Specializing in Prime cuts and fresh salads.
Gaby Club - Ultimate Chill out bar and restaurant starring fish and chips and seafood specialities.
Naos - Italo-Argentina grill for lunch and dinner. Specializing in Prime cuts and fresh salads.
Mole - Mexican Comtemporary cuisine.
Market Grill - Italo-Argentina grill for lunch and dinner. Specializing in Prime cuts and fresh salads.
Passion - Touch of Retro with elegant signature cuisine by 6 Star Michelin Chef Martin Berasategui. This Restaurant is with Extra Charge. Not included.
Vento - Italo-Argentina grill for lunch and dinner. Specializing in Prime cuts and fresh salads.
Fuego - Italo-Argentina grill for lunch and dinner. Specializing in Prime cuts and fresh salads.
ACTIVITIES & ENTERTAINMENT
Daily Activities & Entertainment:
Games and sports by the pool and beach area.
Nightly Activities & Entertainment:
The lobby bar has live music during the high season.
CHILDREN'S PROGRAMS
Kids Club
Applicable Ages: 5-12 years

Babysitting Fee: yes

Apple Vacations Customer Satisfaction Score
Hotel Average
What to expect
Food Quality
Comfort
Cleanliness
Service
134 Recommend
134 past Apple Vacationers would recommend Paradisus Cancun Resort to their friends and family
TripAdvisor Web Reviews
Based on 9636reviews
What to expect
Location
Rooms
Service
Value



TripAdvisor Traveller Reviews
Royal Service
Brandy B,
Thu Nov 23 08:59:25 EST 2017
Royal service is the only way to go if you are a couple. Our butler Daniel was AMAZING!! He had our room prepared with roses every night and aromatherapy pillows. We would tell him where we would like to have dinner and he made it happen, so that we didn't have to worry about booking the reservation on our own. La Palapa - WOW amazing people and food!! We ate here most the time. Daniel, Jorge, Valeria, Octavio, Victor so so personable and great!! Thank you for making our trip great. Carlos at the adults only pool - Amazing human, so kind and willing to go that extra mile for you. Hector - my buddy at the Royal Service Lounge - Wonderful guy, so happy to chat and always wants to make sure you are looked after. Beautiful beaches and beautiful people. Miss them so much.

Great option and location
Guillermo M, Auckland, Auckland, New Zealand
Thu Nov 23 08:54:22 EST 2017
This was my fourth visit to Paradisus Cancún and as usually I can say that everything went by the book. The hotel (although it starts to look tired) still has great facilities and overall service is top notch. Things I like: the atriums of every pyramid, the restaurants and people. Things I don’t like: overcrowded with people unlawfully reserving sun beds with all sorts of items (and staff doing nothing about it) and children seem to be all over the place (and the adult area has an extra cost). That being said it is still a pretty decent option to stay.

Another Paradisus experience
Majid M, Mississauga, Canada
Thu Nov 23 05:39:17 EST 2017
I've been in Paradisus Punta cana and you can find my review over here and the Paradisus Cancun adds up the good experience that I had with this chain.Despite some bad impression when you get in Sunday afternoon the service was excellent. There are top notch restaurants for different taste from Asian to Mexican which you can pick and enjoy.My favorite restaurant was VENTO which had great Tapas-es and nice desserts.Just be careful not to book restaurants via themselves which you would have problem with reservation later on.On the contrary of Paradisus Punta cana which is a big resort,Paradisus Cancun dosent have that land and space, therefore they built hotels and they used the height which you can see in the photos I post here. One drawback is the night shows are at 8:30 pm which is early for some people. Because Cancun is party city and lots of people (young) prefer to go out and use night clubs outside.It is better you go there and experience yourself and leave more information for you to catch.

Incredible Stay
csaminak, Washington DC, District of Columbia
Wed Nov 22 08:16:15 EST 2017
My boyfriend and I had a 10-night stay here with Royal Service. We were celebrating our anniversary, a birthday, career change, and much needed vacation. Because of the quality of service and the beauty of the resort we had such a lovely time. The resort is absolutely gorgeous. Each pyramid has it's only plant garden, with vines dangling down from each floor which adds to charm of this luxurious and peaceful resort. The staff here made everything so wonderful for us. First and foremost, I have to thank Eduardo for helping make our stay so memorable and special, we will definitely see if we can request him if we stay at the Paradisus Cancun again. He was our butler and took care of everything we needed and followed-up constantly to make sure we were pleased. He was personable and genuinely caring, a very rare quality to find, and we are so grateful. At the pool Jose was kind and always checking up on us to make sure we had what we needed. At the lounge, Hector was always smiling and friendly, asking us if we wanted anything, we appreciated the conversation he'd provide too. One of our top two favorite restaurants at the resort was Mole, Christian is such an amazing waiter, his food suggestions, knowledge, and general demeanor made the evening enjoyable. The other restaurant we loved is Bana for sushi and more, the dining area is in the main lobby surrounded by plants, giving it a very natural and romantic vibe. Vento is this nice small plates restaurant with a little water garden and koi fish, again, beautiful vibe. La Paloma, is exclusive to Royal Service guests, we would HIGHLY recommend getting the mango or coconut ice cream, it's a lovely presentation for ice cream and so delicious. For asian fusion there is Enzo, the food is good and enjoyable, but not great, so it was a little disappointing, especially because we expected more considering the type of resort this was. If you enjoy tacos, Blue Agave is yummy. Fuego was nice as well. The buffet, Naos, is alright, basically what you'd expect from a buffet. Book a Royal Service room to make the stay worth it. I will say, the only reason that this came up on vacation search results within our budged is because they had lowered the price during our stay due to renovations (which was not audible and absolutely amazing!). Based on tips from other guests we spoke to during our stay, we would suggest booking a regular room and try to upgrade to Royal Service when you get to the hotel for the best price and quality of your stay if possible. Royal Service was definitely worth it (at least at the price we paid and our budget). Also, this allows free access to "hydro therapy" at the spa, which is basically, the steam room, sauna, and jacuzzi area that focuses on different areas of the body in the pool. Overall if we can afford it and decide to come back to Cancun, we would definitely choose Paradisus again.

Disappointed
T2077ESamandak, San Antonio, Texas
Wed Nov 22 06:26:01 EST 2017
After staying at LaPearla this was quite a let down. We requested two rooms close together and were put on two different floors; this really makes a family girls trip feel fragmented. Royal service was not quite as royal on this trip.



The comments and opinions on this Ratings and Reviews section of our website are the views and opinions of TripAdvisor members and AppleVacations.passengers. They are providied 'as is' and we accept no responsibility for any loss, injury, inconvenience or other damage resulting from this information. You should verify critical information (for example passports and visas, and customs) with the relevant authorities, and review our Fair Trade Contract and Things To Know Before You Go (including our Health and Safety Tips For Travelers) before you travel.
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