Cancun

Paradisus Cancun Resort


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All Inclusive    

Paradisus Cancun Resort offers the elegance and comfort seen in some of the most prestigious hotels in the world. It has been awarded the AAA 4-Diamond Award since 2006, and is well-known for its white sandy beach overlooking the Caribbean Sea.

Located 15 minutes from Cancun's International Airport, a fun-filled vacation is not far away. Cancun's downtown is 20 minutes away, and only 5 minutes from a complete shopping center.

The resort also features four spectacular pools, specialized la carte restaurants, a kid's club, Family Concierge, Royal Service, a 9-hole par 3 golf course, and a lit tennis court. Non-motorized watersports are available at Aqua World nearby.

Paradisus signature Royal Service Suites offer unparalleled all-inclusive luxury in an exclusive and private environment for adults-only. Throughout guests' stays, personal butlers are there to cater to every need. The Royal Service lounge features private check-in/out, a library, complimentary Internet access, daily continental breakfast buffet, snacks, coffee and premium beverages throughout the day, and evening cocktails and hors doeuvres. There is also a private pool with a bar.

Greening Your Life: Part of the Apple Vacations Greening Your Life initiative, this property has received an EarthCheck Silver Certificate, is recognized as a TripAdvisor EcoLeader, participates in sea turtle protection, community service, recycling, energy saving, and beach clean-up programs, and implements ethical management and company policies.

Find more information about Melia Resorts.

Learn more about Cancun.
HOTEL LOCATION
The hotel is close to the largest shopping center, Kukulkan Plaza, and is only 6 km away from the heart of the Hotel Zone.
Address: BOULEVARD KUKULKAN NO. 23
CANCUN
QR

MX
Local Phone: 011-52-998-88-11
Toll Free Phone: 800-33-MELIA
Fax: 610-359-6625
HOTEL FACILITIES
Barber / Beauty Salon
Boutique Shops
Car Rental
Concierge
Laundry / Dry Cleaning Service
Meeting Rooms
Parking(Complimentary)
Physician on Call
Pools
Number of Pools: 4
Outdoor Pools: 4     
Swim-up Bar
The property offers four spectacular swimming pools.
Golf: ON-SITE
9 hole par 3 golf course on property.
Holes: 9
Green Fees: $
Cart Fee: $
Tennis
Number of Courts: 1
Outdoor Courts: 1
Court Fee: $
Water Sports on Site
Fishing: Additional Charge
Sunfish Sailing: Additional Charge
Snorkeling: Additional Charge
Hobie Cats: Additional Charge
Paddle Boats: Additional Charge
Motorboats: Additional Charge
JetSki / Waverunner: Additional Charge
Waterskiing: Additional Charge
Wind Surf: Additional Charge
Health Club / Spa
Aerobics: Additional Charge
Jacuzzi: Additional Charge
Sauna: Additional Charge
Steam Room: Additional Charge
Manicure / Pedicure: Additional Charge
Facials: Additional Charge
HOTEL DETAILS
Paradisus Cancun Resort is one of the most beautiful hotels in the area. Its breathtaking architecture features a distinct Mayan inspiration, tropical gardens an a five-acre pool area. Paradisus Cancun Resort offers a spectacular lobby area, a variety of pool activities, new convention center, 24-hour room service menu, 7 restaurants, Gabi Club, 4 bars, swim-up bar, 4 pools and full service spa. Check-in: 3:00 p.m.
Check-out: 12:00 p.m.
Year Opened: 1989 Credit Cards:
HOTEL RESTRICTIONS
No Springbreakers. Extra charge on select menu items - ie lobster and fine cuts.
ROOM TYPES
ROYAL 1BEDROOM SUITE OCEAN
RS - butler service, RS lounge, comp internet access, Private RS pool with bar, Private RS beach area with beach concierge. Extra terrace, extra living room. Ocean view.
1 King Bed Other Amenities -
Air Conditioning
Balcony or Terrace
Minibar
Sofa
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Television
Room Safe
Satellite
PARADISUS JUNIOR SUITE LAGOON
Lagoon View
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Television
Room Safe
Satellite
FAMILY CONCIERG JRSTE OCEAN
Ocean View. Family lounge, kids beach kit, family concierge, kids and family activities, kids amenities in room, walkie-talkie or cell phone for communication.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Television
Room Safe
Satellite
FAMILY CONCIERGE JRSTE LAGOON
Lagoon View. Family lounge, kids beach kit, family concierge, kids and family activities, kids amenities in room, walkie-talkie or cell phone for communication.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Television
Room Safe
Satellite
ROYAL PARADISUS JRSUITE OCEAN
RS - butler service, RS lounge, comp internet access, Private RS pool with bar, Private RS beach area with beach concierge. Ocean view.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Television
Room Safe
Satellite
ROYAL LUXURY JUNIOR STE OCEAN
RS - butler service, RS lounge, comp internet access, Private RS pool with bar, Private RS beach area with beach concierge. Ocean view.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Television
Room Safe
Satellite
ROYAL LUXURY JUNIOR STE LAGOON
RS - butler service, RS lounge, comp internet access, Private RS pool with bar, Private RS beach area with beach concierge. Lagoon view.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Television
Room Safe
Satellite
PARADISUS JUNIOR SUITE OCEAN
Ocean View.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Television
Room Safe
Satellite
FAMILY CONCIERGE SUITE LAGON
Lagoon View. Family lounge, kids beach kit, family concierge, kids and family activities, kids amenities in room, walkie-talkie or cell phone for communication. Extra terrace, separate living room.
1 King Bed Other Amenities -
Air Conditioning
Balcony or Terrace
Minibar
Sofa
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Television
Room Safe
Satellite
ROYAL PARADISUS JRSUITE LAGOON
RS - butler service, RS lounge, comp internet access, Private RS pool with bar, Private RS beach area with beach concierge. Lagoon view.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Television
Room Safe
Satellite
ROYAL 1BEDROOM SUITE LAGOON
RS - butler service, RS lounge, comp internet access, Private RS pool with bar, Private RS beach area with beach concierge. Extra terrace, extra living room. Lagoon view.
1 King Bed Other Amenities -
Air Conditioning
Balcony or Terrace
Minibar
Sofa
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Television
Room Safe
Satellite
FAMILY CONCIERGE SUITE OCEAN
Ocean View. Family lounge, kids beach kit, family concierge, kids and family activities, kids amenities in room, walkie-talkie or cell phone for communication. Extra terrace, separate living room.
1 King Bed Other Amenities -
Air Conditioning
Balcony or Terrace
Minibar
Sofa
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Television
Room Safe
Satellite
DINING
Paradisus Cancun Resort features 1 meal plan options:
All Meals, Drinks & Tips
There are 8 Restaurants at Paradisus Cancun Resort:
Bana - Italo-Argentina grill for lunch and dinner. Specializing in Prime cuts and fresh salads.
Gaby Club - Ultimate Chill out bar and restaurant starring fish and chips and seafood specialities.
Naos - Italo-Argentina grill for lunch and dinner. Specializing in Prime cuts and fresh salads.
Mole - Mexican Comtemporary cuisine.
Market Grill - Italo-Argentina grill for lunch and dinner. Specializing in Prime cuts and fresh salads.
Passion - Touch of Retro with elegant signature cuisine by 6 Star Michelin Chef Martin Berasategui. This Restaurant is with Extra Charge. Not included.
Vento - Italo-Argentina grill for lunch and dinner. Specializing in Prime cuts and fresh salads.
Fuego - Italo-Argentina grill for lunch and dinner. Specializing in Prime cuts and fresh salads.
ACTIVITIES & ENTERTAINMENT
Daily Activities & Entertainment:
Games and sports by the pool and beach area.
Nightly Activities & Entertainment:
The lobby bar has live music during the high season.
CHILDREN'S PROGRAMS
Kids Club
Applicable Ages: 5-12 years

Babysitting Fee: yes

Apple Vacations Customer Satisfaction Score
Hotel Average
What to expect
Food Quality
Comfort
Cleanliness
Service
134 Recommend
134 past Apple Vacationers would recommend Paradisus Cancun Resort to their friends and family
TripAdvisor Web Reviews
Based on 8932reviews
What to expect
Location
Rooms
Service
Value



TripAdvisor Traveller Reviews
A Wonderful Resort Experience
Paula R, Albuquerque, New Mexico, United States
Sun May 28 11:39:18 EDT 2017
We stayed at the Paradisus Cancun from May 8 to May 17, 2017. Our previous Melia vacations were in Cozumel and Punta Cana, DR. In neither of the first two did we feel a need for Royal Service. However, we were a little trepidatious about Cancun, because it is such an enormous place. We opted for the Royal Service services only, not a Royal Service room (which are in tower 5). Our room was very nice. First of all, our trepidations were completely unfounded. This resort is so beautifully and thoughtfully designed, that there are plenty of spaces and plenty of space for every type of guest to feel comfortable. We were glad to have Royal Service, however: the adults only pool, adults only beach area, the La Palapa (the Royal Service restaurant, the only one on the beach, and one of the two best), and the Royal Service lobby/lounge, a beautiful, quiet space with bar and gourmet snacks. We tried all the pools, all the bars, and all the restaurants (except the Tempo). We wandered all over the place. Everywhere we went the staff were exceptional! We thought the best two restaurants were La Palapa and Mole. Our second visit to Mole, last night of our stay, the staff recognized us as foodies, and Victor, the chef, came to our table and created for us a special treat for dessert! Everyone at Mole was wonderful! Now to our other favorite parts. Melina, the concierge for Royal Service, helped me understand what a concierge is, from my first phone call, to making our reservation, to checkout. She was a jewel and a lovely person. As was our butler, Rosanna. I was worried about someone hovering around me, and never thought I could appreciate a butler. But Rosanna found exactly the right level of service to offer. She checked in several times a day, found us wherever we were, and asked how it was going and what else we might need. The few housekeeping things we needed were fixed immediately. We thought $100 extra for her was not too much! We received excellent and friendly service from many servers at the La Palapa, the pool, the beach, and the RS lobby/lounge. Josue was a real pleasure, as was Moises, Rafael, Cesar, Eddie, Jorge, Eulyses, and Valeria (the only female server). Omar the pool concierge was also very cool. There were others too, and we hope they know we appreciate them. One note on tipping: we think exceptional service deserves it. And it may or may not have helped encourage friendly service—but we think being friendly, respectful, and appreciative toward the staff probably helped too! Overall, a five star resort! Bruce Elliot and Paula Ramsey had a wonderful time there!

Very relaxing vacation
Liz_H_Herrera,
Sun May 28 06:33:48 EDT 2017
This was our first time staying at an all inclusive resort and first time in Cancun. Typically when we travel we stay in basic accommodations and like to explore but this trip we just wanted to relax, which is exactly what we did at Paradisus Cancun. This is going to be a long review because we had such a great time so bear with me. I'll start with the most important part of this resort, the staff. We spent most of our time lounging on the beach but we also took advantage of the different activities they have daily. My husband and I both took morning classes at the gym with Martín. His classes are awesome and I would recommend taking them to anyone staying here. He's very friendly and motivating - Gracias Martin! I told my husband we need a Martín in our lives everyday. I'd have a 6 pack by now if that was the case. I don't think we've ever eaten or drank as much in our lives as we did here so it was good to start the day sweating. I took a Zumba class with Daniel and Andrea and they were both very fun and engaging. Even though I was the only one in the class I had a good time. We took a guacamole making lesson with Andrea and Leticia and a ceviche making lesson with Andrea and Virdiana which were both great. Andrea's always smiling and making conversation and very pleasant, so if you're reading this, gracias Andrea! We took a tango class which was also very fun. Can't remember the instructor's names but they were very patient with us and by the end of class I think we had the basic tango steps down...or maybe they were just being nice not sure haha. We were the only ones in the tango class too. Not sure if people coming to this resort don't know about all the classes, or if they'd just rather not take them but it was fun learning new things for us. All of the restaurants we went to were very good (favorites were Mole and Vento) and the waiters were excellent. The friendliest ones were Alberto from Market Grill, Francisco from Blue Agave, Carlos from Vento, and a waiter at Mole but we can't remember his name, maybe Leonardo? Our check in was fine, the only issue was that we booked a room with a king bed and got a room with 2 full beds but that was the only minor issue we had the whole vacation. The beach in front of the resort is beautiful and there are plenty of beach chairs and umbrellas. We never had an issue finding a spot no matter what time of day we went. There are a couple of different pool areas and a few different bars which were all very nice but we definitely are more beach people than pool people. The rooms are spacious and clean. We booked an ocean view room which was well worth it. Very nice view and overall a wonderful trip. I don't know if we will do this type of vacation again, but if we do I would definitely book here. Thanks for a wonderful stay :)

Paradise in Paradisus
Tamila A, Denver, Colorado
Sat May 27 21:41:28 EDT 2017
We just came back from our two weeks vacation and this is our third time at the Paradisus....I cannot say I Like this place I LOVE EVERYTHING about this resort! Modern, clean, cozy and has everything you need to take a break from everyday life. Amazing beach, cleaned everyday...color of the sea is just like painting of real paradise! But what is the most important is the STAFF...hard workers, everyone makes you feel SPECIAL! I couldn't believe that some of them recognize us from the trip 6 month ago, this really makes you feel super Special! Love love our tickle guy Roberto from Bana sushi restaurant, I couldn't believe he remember my son and always always gave him so much attention and care...love was in the air...I love sushi and even without reservation they were able to fit us in...OMG food from Vento is a high level restaurant food...I am craving for it and I wish to have Vento next to us here in Colorado. DELICIOUS FOOD! Big recommendation for everyone to have a dinner over there and Big Kuddos to a chief! Armalio was our waiter and we cannot wish for anyone better than him....another word for the buffet Noas - it has everything and for everyone's taste...I seriously love this place and All our waiters, Christian Lovera and many many others...Good Job!!! I am so thankful to all of you and I really want us tourist to respect your hard work and everything you do to us to feel special even if it is only 1 day or 2 weeks.. Rooms are always clean! Fridge is full! Beds are comfortable! Staff is AMAZING! Sea is a DREAM! I am not looking to any other places anymore because my Paradisus have everything for me and my family. Thank you!

Fabulous and Outstanding
Neo R,
Sat May 27 12:10:57 EDT 2017
A true Five Star resort in Cancun. Out of all the Melia resorts I've stayed, it's another great establishment of Melia. I will try to cover all the aspects in a step by step manner. Airport and Transfer: Cancun airport could be Chaotic and be ready to pay USD90 tax if you have more than allowances. And yes, there is a duty free store upon arrival before customs. Transfer to the hotel was fast and pleasant. BD Travel is the one who usually takes care of it and it's a quick 20-30min ride. Checking in: Upon exiting vehicle, concierge took over our baggage and arrived us to deliver it to our room. Upon entering reception, we were greeted by a lady who offered us Beverages and fresh towel. Which was a great thing to have. Darisnel made checking in smooth and fast. A very polite and friendly man. He even assured our room change for next day as requested. Another great person is Norma, answered all our questions with a very big smile. Room: Nice spacious room with ocean view balcony. Great views of ocean and pool. It is amazing till sun comes up all the way and gives you a brain melting sensation :) I would definitely take ocean view room if I go in Winter. Balcony has 2 lounge/pool style chair that can turn into a bed. Very comfortable. Fridge stocked with snacks, soft drinks & beers. Nice big flat screen tv and various channels. Very spacious washroom with sliding door lockable toilet. Nice big closet with safety deposit box. Food: Naos - Biggest restaurant and buffet. Despite people's nagging comments, I would say 5 out of 5. Wide selections of food an desert. They have indoor seating as well outdoor pool side. You could never go wrong with this restaurant. Great and polite waiter and hostess. My favorite waiter was Martin. A very hard working little man with a pace of a marathon runner. He took care of us every time we went there. Martin should be the employee of the Year. Mole - More of a Dinner & Date restaurant. Great atmosphere and great food. Decent selection of wine and imported beer. Market Grill - Meat lovers den :) wide varieties of meat to try from. Waiter would show up with meat at your table and you take as per your desire. They do have grilled vegetables as well. Very good food. Reservation required. It is at the back of Naos restaurant. Enso - Now this a restaurant of you want to take your partner for a date in a quiet restaurant by ocean. Nicely tucked away from the main building and at the end of the pool. Very nice and quiet place with nice music. Very good selection of food including Asian. Outstanding service by the waiter. You do need a day before booking to reserve your table. Blue Agave - One of my favorite restaurant for traditional Mexican food and drinks. Loved their Tacos and great team of workers but UNFORTUNATELY could never finish the food due to extreme heat inside. At the time of my visit, I believe only 3 out of 7 air conditioner was working. PARADISUS management, please fix or replace your air conditioning units!!! You don't need a reservation for this restaurant. Entertainment: This resort is fully stuffed with entertainment and fun. Lots of pool side day activities, jet sports and fun. Nightly entertainment and a small club. Tours and Activities: Chichen Itza, Snorkeling, Isla Mujeres, Playa Del Carmen, Tulum..... Book your tours from Visitor Center across the Plaza Isla. 30%-50% off compared to BD travel or any other travel agency operates out of the hotel. To get to Plaza Isla, take local bus from the entrance of the Resort for 10.50Pesos (1USD) and bus driver will drop you off right in front of the Visitors Center. Yes it is very safe to take the bus and no there are no Mexican cartel in that area :). Club Membership: Not everyone's cup of tea but beneficial for big families. Lot of people likes it but not my cup of tea. I was offered by Carlos (a very nice man) to take the tour and it was with Gina who was okay. It's an experience and I would've probably purchased it if the Sales manager/Club Membership manger wasn't very persistent on Vegas Style speech and spills. Overall..... it's a great resort with great food and entertainment. Spotless clean. There is something happening for everyone to cater individuals needs. Didn't really ventured night life but was informed it's closed by. Will definitely recommend this resort and will definitely visit again.

Royal Service..... the only way to go!
Cara H,
Sat May 27 07:13:09 EDT 2017
Omg, where do I even begin? This trip was much needed..... Last year my husband was diagnosed with stage 4 lung cancer with brain mets. Our family never dreamed that we'd ever get to spend this special time together. But we were blessed. Paradisus Cancun was perfect!!! 💗☀️🌴 From the moment we arrived we were treated like royalty. We checked into the Royal guest lounge where we were greeted by Roberto and a drink!🍸🍷🍺Roberto was polite, kind and friendly. He answered questions we had, explained the "perks" that were available to us as royal guests(18+) and took us on a tour around the beautiful grounds. The entire resort was pristine! Roberto was very knowledgeable and had a smile on his face the whole time. Our last night there, Roberto decorated our room with rose petals and left goodbye notes on our beds. It was very touching, and even made me cry. Thank you Roberto, you'll make a wonderful Butler! 😊 Our Butler was Rode. Rode was extremely pleasant and did his job well. Rode showed us to our room. He made sure our room was what we wanted and checked on us frequently. He gave us his cell phone # to text him at ANYTIME we needed anything, had any questions or concerns, even on his day off! Rode even took care of all of our dinner reservations too. Our daughter is a Spanish minor in college and Rode conversed with her whenever he was around which I found pretty cool 😊 Thank you Rode! The pool area was perfect. On the "Royal" side there are Cabanas everywhere! (and no kids) I highly recommend reserving one. (Your Butler can do this as well) It makes it nice to be able to get out of Mexico's hot sun and relax or even nap if you want to. All while being right there to enjoy the ocean breeze and beautiful view. Omar and Carlos were our pool concierge. Omar was helpful, pleasant and funny! He constantly came around and made us laugh. Thank you Omar😊 Carlos was like a breath of fresh air! He frequently came over to check on us and ALWAYS had a wonderful smile on his face 😊 Carlos even went out of his way for me one day and got me a bottle of aloe when i got sunburned. I highly recommend using sunscreen!! (We used SPF 50), and we still got sunburned. That Mexico sun is HOT☀️ The morning we were leaving, Carlos made sure he found us to come and give us hugs and say good bye. Thank you Carlos for making our trip special 😊 The restaurants were amazing! We ate at LaPalapa, Molè, Vento, Naõs, Sunset Grill and Blue Agavè, but Our favorite was the Market Grill. It is a Brazilian steakhouse. If you like meat, I highly recommend you try it! All of the wait staff there were friendly and efficient. They even remembered our favorite drinks and brought them to us when we were seated (since we ate there a few nights). There were a few other restaurants that we didn't get a chance to dine at. LaPalapa was a restaurant exclusively for royal guests. We had breakfast and lunch here many times. It was situated outside right on the ocean. The view was exceptional!! And so was the food 😊 Paradisus was a phenomenal family vacation. We made many memories there that will stay with us for the rest of our lives. I pray we get the opportunity to return again one day 💗☀️🌴



The comments and opinions on this Ratings and Reviews section of our website are the views and opinions of TripAdvisor members and AppleVacations.passengers. They are providied 'as is' and we accept no responsibility for any loss, injury, inconvenience or other damage resulting from this information. You should verify critical information (for example passports and visas, and customs) with the relevant authorities, and review our Fair Trade Contract and Things To Know Before You Go (including our Health and Safety Tips For Travelers) before you travel.
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