Cancun

Paradisus Cancun Resort


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All Inclusive    

Paradisus Cancun Resort offers the elegance and comfort seen in some of the most prestigious hotels in the world. It has been awarded the AAA 4-Diamond Award since 2006, and is well-known for its white sandy beach overlooking the Caribbean Sea.

Located 15 minutes from Cancun's International Airport, a fun-filled vacation is not far away. Cancun's downtown is 20 minutes away, and only 5 minutes from a complete shopping center.

The resort also features four spectacular pools, specialized à la carte restaurants, a kid's club, Family Concierge, Royal Service, a 9-hole par 3 golf course, and a lit tennis court. Non-motorized watersports are available at Aqua World nearby.

Paradisus signature Royal Service Suites offer unparalleled all-inclusive luxury in an exclusive and private environment for adults-only. Throughout guests' stays, personal butlers are there to cater to every need. The Royal Service lounge features private check-in/out, a library, complimentary Internet access, daily continental breakfast buffet, snacks, coffee and premium beverages throughout the day, and evening cocktails and hors d´oeuvres. There is also a private pool with a bar.

Greening Your Life: Part of the Apple Vacations Greening Your Life initiative, this property has received an EarthCheck Silver Certificate, is recognized as a TripAdvisor EcoLeader, participates in sea turtle protection, community service, recycling, energy saving, and beach clean-up programs, and implements ethical management and company policies.

Find more information about Melia Resorts.

Learn more about Cancun.
HOTEL LOCATION
The hotel is close to the largest shopping center, Kukulkan Plaza, and is only 6 km away from the heart of the Hotel Zone.
Address: BOULEVARD KUKULKAN NO. 23
CANCUN
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Local Phone: 011-52-998-88-11
Toll Free Phone: 800-33-MELIA
Fax: 610-359-6625
HOTEL FACILITIES
Barber / Beauty Salon
Boutique Shops
Car Rental
Concierge
Laundry / Dry Cleaning Service
Meeting Rooms
Parking(Complimentary)
Physician on Call
Pools
Number of Pools: 4
Outdoor Pools: 4     
Swim-up Bar
The property offers four spectacular swimming pools.
Golf: ON-SITE
9 hole par 3 golf course on property.
Holes: 9
Green Fees: $
Cart Fee: $
Tennis
Number of Courts: 1
Outdoor Courts: 1
Court Fee: $
Water Sports on Site
Fishing: Additional Charge
Sunfish Sailing: Additional Charge
Snorkeling: Additional Charge
Hobie Cats: Additional Charge
Paddle Boats: Additional Charge
Motorboats: Additional Charge
JetSki / Waverunner: Additional Charge
Waterskiing: Additional Charge
Wind Surf: Additional Charge
Health Club / Spa
Aerobics: Additional Charge
Jacuzzi: Additional Charge
Sauna: Additional Charge
Steam Room: Additional Charge
Manicure / Pedicure: Additional Charge
Facials: Additional Charge
HOTEL DETAILS
Paradisus Cancun Resort is one of the most beautiful hotels in the area. Its breathtaking architecture features a distinct Mayan inspiration, tropical gardens an a five-acre pool area. Paradisus Cancun Resort offers a spectacular lobby area, a variety of pool activities, new convention center, 24-hour room service menu, 7 restaurants, Gabi Club, 4 bars, swim-up bar, 4 pools and full service spa. Check-in: 3:00 p.m.
Check-out: 12:00 p.m.
Year Opened: 1989 Credit Cards:
HOTEL RESTRICTIONS
No Springbreakers. Extra charge on select menu items - ie lobster and fine cuts.
ROOM TYPES
ROYAL PARADISUS JRSUITE OCEAN
RS - butler service, RS lounge, comp internet access, Private RS pool with bar, Private RS beach area with beach concierge. Ocean view.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Television
Room Safe
Satellite
ROYAL LUXURY JUNIOR STE OCEAN
RS - butler service, RS lounge, comp internet access, Private RS pool with bar, Private RS beach area with beach concierge. Ocean view.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Television
Room Safe
Satellite
ROYAL LUXURY JUNIOR STE LAGOON
RS - butler service, RS lounge, comp internet access, Private RS pool with bar, Private RS beach area with beach concierge. Lagoon view.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Television
Room Safe
Satellite
PARADISUS JUNIOR SUITE OCEAN
Ocean View.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Television
Room Safe
Satellite
FAMILY CONCIERGE SUITE LAGON
Lagoon View. Family lounge, kids beach kit, family concierge, kids and family activities, kids amenities in room, walkie-talkie or cell phone for communication. Extra terrace, separate living room.
1 King Bed Other Amenities -
Air Conditioning
Balcony or Terrace
Minibar
Sofa
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Television
Room Safe
Satellite
ROYAL PARADISUS JRSUITE LAGOON
RS - butler service, RS lounge, comp internet access, Private RS pool with bar, Private RS beach area with beach concierge. Lagoon view.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Television
Room Safe
Satellite
ROYAL 1BEDROOM SUITE LAGOON
RS - butler service, RS lounge, comp internet access, Private RS pool with bar, Private RS beach area with beach concierge. Extra terrace, extra living room. Lagoon view.
1 King Bed Other Amenities -
Air Conditioning
Balcony or Terrace
Minibar
Sofa
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Television
Room Safe
Satellite
FAMILY CONCIERGE SUITE OCEAN
Ocean View. Family lounge, kids beach kit, family concierge, kids and family activities, kids amenities in room, walkie-talkie or cell phone for communication. Extra terrace, separate living room.
1 King Bed Other Amenities -
Air Conditioning
Balcony or Terrace
Minibar
Sofa
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Television
Room Safe
Satellite
ROYAL 1BEDROOM SUITE OCEAN
RS - butler service, RS lounge, comp internet access, Private RS pool with bar, Private RS beach area with beach concierge. Extra terrace, extra living room. Ocean view.
1 King Bed Other Amenities -
Air Conditioning
Balcony or Terrace
Minibar
Sofa
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Television
Room Safe
Satellite
PARADISUS JUNIOR SUITE LAGOON
Lagoon View
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Television
Room Safe
Satellite
FAMILY CONCIERG JRSTE OCEAN
Ocean View. Family lounge, kids beach kit, family concierge, kids and family activities, kids amenities in room, walkie-talkie or cell phone for communication.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Television
Room Safe
Satellite
FAMILY CONCIERGE JRSTE LAGOON
Lagoon View. Family lounge, kids beach kit, family concierge, kids and family activities, kids amenities in room, walkie-talkie or cell phone for communication.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Television
Room Safe
Satellite
DINING
Paradisus Cancun Resort features 1 meal plan options:
All Meals, Drinks & Tips
There are 8 Restaurants at Paradisus Cancun Resort:
Market Grill - Italo-Argentina grill for lunch and dinner. Specializing in Prime cuts and fresh salads.
Passion - Touch of Retro with elegant signature cuisine by 6 Star Michelin Chef Martin Berasategui. This Restaurant is with Extra Charge. Not included.
Vento - Italo-Argentina grill for lunch and dinner. Specializing in Prime cuts and fresh salads.
Fuego - Italo-Argentina grill for lunch and dinner. Specializing in Prime cuts and fresh salads.
Bana - Italo-Argentina grill for lunch and dinner. Specializing in Prime cuts and fresh salads.
Gaby Club - Ultimate Chill out bar and restaurant starring fish and chips and seafood specialities.
Naos - Italo-Argentina grill for lunch and dinner. Specializing in Prime cuts and fresh salads.
Mole - Mexican Comtemporary cuisine.
ACTIVITIES & ENTERTAINMENT
Daily Activities & Entertainment:
Games and sports by the pool and beach area.
Nightly Activities & Entertainment:
The lobby bar has live music during the high season.
CHILDREN'S PROGRAMS
Kids Club
Applicable Ages: 5-12 years

Babysitting Fee: yes

Apple Vacations Customer Satisfaction Score
Hotel Average
What to expect
Food Quality
Comfort
Cleanliness
Service
134 Recommend
134 past Apple Vacationers would recommend Paradisus Cancun Resort to their friends and family
TripAdvisor Web Reviews
Based on 10028reviews
What to expect
Location
Rooms
Service
Value



TripAdvisor Traveller Reviews
Great spot for families!
DWF78, Greater Cincinnati
Sat Feb 17 19:10:07 EST 2018
We spent a week here in February (Saturday to Saturday) with our two small children--our first full family vacation. We went with the family concierge option, which was well worth the additional cost. Our concierge hosts, Gloria and Maria were very attentive and responsive, and made sure that our time at the resort was not spent on worrying about reservations and the like. Of particular note was the Kids Zone/Baby Club, which we used frequently. Our 5-year old loved going to the Kids Zone, and the entire staff made sure the kids were always entertained with games, crafts, and other activities. We also made use of the Baby Club as well for our 2-year old. This feature gave us time to enjoy a couple of dinners without the kids, who we knew were happy and in good hands. The food was very good, and the service--on the whole--excellent. The buffet, Naos, was good, with a wide variety of options. I particularly enjoyed The Blue Agave as a lunch spot, which had very good tacos and quesadillas. For dining, our favorites were Fuego (our server here was first class) and Market Grill. The beach is very nice, and we were always able to find an umbrella. Although the water was a little rough, my 5-year old loved playing in the "big" waves, so at least for us, this was not a negative. The kids pool was also great, but it could get busy, making it difficult to find an available umbrella. We we able to get a Bali bed most of the days we were there. The spa is nice, although the massages, etc. are little pricey. Unlimited use of spa facilities (sauna, steam room) were included with the package we booked, so no complaints here. With that said, the massage I got was really very good. Another thing to mention is that the hotel is right across the street from a marina with a wide range of excursions, which was convenient for us given the age of our children. Overall, for a family with small children looking for a high quality all-inclusive, the Paradisus Cancun was a great choice for us.

Great resort with all the expected perks, though inconsistent housekeeping
MissXTraveller, Sydney, Australia
Sat Feb 17 17:12:01 EST 2018
I recently stayed here for 6 nights for a work conference. I stayed at the Jr Suite Lagoon View and had the "all inclusive" package. It was pretty special being able to go to most of the restaurants and bars on-site and have unlimited food and drinks. You did feel very VIP. The resort itself is lovely, large with many downtime options, including pools, bars, spas, the beach just at your doorstep, etc. Also, the staff were all varying degrees friendly and accommodating to very much so. The only main gripe was the housekeeping. I always find it quite disappointing when 5-star venues do not uphold consistent and standard housekeeping. Always makes me suspicious about what other standards may not be upkept. For instance, my bed was always made up differently, sometimes my toiletries were refreshed, sometimes not. Sometimes I got clean towels, sometimes not. Sometimes my toiletries items were nicely organized, sometimes they were left scattered. Sometimes the floors were cleaned, sometimes not. (You can tell by sand). Also, on my first evening, while I was in my room for a quick outfit change, I was almost instantly disrupted by very loud, ongoing knocking on the door - I had to YELL "one minute!!!" on the top of my lungs... And all it was, was a staff member asking if I wanted more bottles of water. He didn't even give me 30 seconds to respond before he kept incessantly knocking. I had to put the DND sign on my door every time I was in my room. Also, the restaurants on-site to vary in quality, and aside from Bana (which I found to be very western, unauthentic Japanese, with sashimi not being fresh, and certain dishes very oily), all the restaurants were fine to very good. All in all, very good resort, adjoining the beautiful beaches with plenty to do on-site.

Awesome Vacation - set a new bar in Awesomeness
Stephen C, Alpharetta, Georgia
Sat Feb 17 15:00:12 EST 2018
Stayed here for 5 incredible nights for my company’s annual sales conference and it was spectacular! the food was phenomenal in all the restaurants, the service was top-notch, the views and the accommodations were absolutely awesome. Will be heading back there for my own personal vacations very soon highly recommend place

Good Vacation Location
EZ_Pickins, Connecticut
Sat Feb 17 09:40:55 EST 2018
Resort: Fifteen minutes from the airport. Check in was quick and efficient. We were then given a briefing about the hotel and how it works, where the restaurants are, how to make reservations for dinner and other amenities. We were given a booklet explaining the resort and the number of the person giving the briefing to call if anything is needed. The grounds are beautiful, and well maintained. The beach is beautiful with white sand and turquoise water. There was a show every evening at the central beach access. The Power Girls show was great. Especially the second half light show. Accommodations: We had booked a Ocean View Junior Suite. Our room was in building one on the fourth floor. You could not ask for a better view. The room was a good size, clean and the bed was comfortable. The sofa appears to have been spilled on in the past but you could see that it had been cleaned (normal wear and tear). The bathroom was stocked with four face cloths when we arrived but were not replaced when used. Bath towels were replaced. Housekeeping stopped by the room in the evening and we would ask for more then. Food: We ate breakfast and lunch at the Naos buffet nearly every day. There was a lot to choose from beyond the standard buffet items. There is something for everyone. Other than Naos for dinner we ate at other ala carte restaurants to try different cuisines. The Market Grill (Brazillian Rodizio) was very good; Bana (Japanese fusion) was OK but only OK because it was new to us. Wait staff very good explaining the menu. Enso (Asian) was OK also, same reason as Bana. There was a problem with my wife’s meal that was promptly corrected. Staff: The staff is exceptionally nice and helpful. You are greeted by every staff person you meet in the resort with a smile and a happy greeting The service was great at the restaurants and the pool. We need to mention Asuncion, the waitress at the pool. Get in her section and you will not want for anything. A special thank you to Ignacio Vazqez at the Naos restaurant. We ate breakfast there and when we returned for lunch the first day he knew our names and provided us with excellent service each and every meal. Also, Richie Vasquez and Jorge Alberto at Naos restaurant.

Top notch resort with world class service!
SearchrTrvlr, Kelowna, Canada
Sat Feb 17 08:51:41 EST 2018
Paradisus Cancun is a wonderful resort with phenomenal service. A special big Thank You to Sandra and Alex at the Family Concierge. They both are simply excellent at what they do, and were always so ready to help out with anything we needed. Thank you again, we will be back to see you for sure! Another thanks to Pascual, crishtlan, and Armando at Naos restaurant, we went to see them every day and they always had smiles waiting for us. See you next year!!!



The comments and opinions on this Ratings and Reviews section of our website are the views and opinions of TripAdvisor members and AppleVacations.passengers. They are providied 'as is' and we accept no responsibility for any loss, injury, inconvenience or other damage resulting from this information. You should verify critical information (for example passports and visas, and customs) with the relevant authorities, and review our Fair Trade Contract and Things To Know Before You Go (including our Health and Safety Tips For Travelers) before you travel.
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