Cancun

Paradisus Cancun Resort


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All Inclusive    

Paradisus Cancun Resort offers the elegance and comfort seen in some of the most prestigious hotels in the world. It has been awarded the AAA 4-Diamond Award since 2006, and is well-known for its white sandy beach overlooking the Caribbean Sea.

Located 15 minutes from Cancun's International Airport, a fun-filled vacation is not far away. Cancun's downtown is 20 minutes away, and only 5 minutes from a complete shopping center.

The resort also features four spectacular pools, specialized à la carte restaurants, a kid's club, Family Concierge, Royal Service, a 9-hole par 3 golf course, and a lit tennis court. Non-motorized watersports are available at Aqua World nearby.

Paradisus signature Royal Service Suites offer unparalleled all-inclusive luxury in an exclusive and private environment for adults-only. Throughout guests' stays, personal butlers are there to cater to every need. The Royal Service lounge features private check-in/out, a library, complimentary Internet access, daily continental breakfast buffet, snacks, coffee and premium beverages throughout the day, and evening cocktails and hors d´oeuvres. There is also a private pool with a bar.

Greening Your Life: Part of the Apple Vacations Greening Your Life initiative, this property has received an EarthCheck Silver Certificate, is recognized as a TripAdvisor EcoLeader, participates in sea turtle protection, community service, recycling, energy saving, and beach clean-up programs, and implements ethical management and company policies.

Find more information about Melia Resorts.

Learn more about Cancun.
HOTEL LOCATION
The hotel is close to the largest shopping center, Kukulkan Plaza, and is only 6 km away from the heart of the Hotel Zone.
Address: BOULEVARD KUKULKAN NO. 23
CANCUN
QR

MX
Local Phone: 011-52-998-88-11
Toll Free Phone: 800-33-MELIA
Fax: 610-359-6625
HOTEL FACILITIES
Barber / Beauty Salon
Boutique Shops
Car Rental
Concierge
Laundry / Dry Cleaning Service
Meeting Rooms
Parking(Complimentary)
Physician on Call
Pools
Number of Pools: 4
Outdoor Pools: 4     
Swim-up Bar
The property offers four spectacular swimming pools.
Golf: ON-SITE
9 hole par 3 golf course on property.
Holes: 9
Green Fees: $
Cart Fee: $
Tennis
Number of Courts: 1
Outdoor Courts: 1
Court Fee: $
Water Sports on Site
Fishing: Additional Charge
Sunfish Sailing: Additional Charge
Snorkeling: Additional Charge
Hobie Cats: Additional Charge
Paddle Boats: Additional Charge
Motorboats: Additional Charge
JetSki / Waverunner: Additional Charge
Waterskiing: Additional Charge
Wind Surf: Additional Charge
Health Club / Spa
Aerobics: Additional Charge
Jacuzzi: Additional Charge
Sauna: Additional Charge
Steam Room: Additional Charge
Manicure / Pedicure: Additional Charge
Facials: Additional Charge
HOTEL DETAILS
Paradisus Cancun Resort is one of the most beautiful hotels in the area. Its breathtaking architecture features a distinct Mayan inspiration, tropical gardens an a five-acre pool area. Paradisus Cancun Resort offers a spectacular lobby area, a variety of pool activities, new convention center, 24-hour room service menu, 7 restaurants, Gabi Club, 4 bars, swim-up bar, 4 pools and full service spa. Check-in: 3:00 p.m.
Check-out: 12:00 p.m.
Year Opened: 1989 Credit Cards:
HOTEL RESTRICTIONS
No Springbreakers. Extra charge on select menu items - ie lobster and fine cuts.
ROOM TYPES
FAMILY CONCIERGE JRSTE LAGOON
Lagoon View. Family lounge, kids beach kit, family concierge, kids and family activities, kids amenities in room, walkie-talkie or cell phone for communication.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Television
Room Safe
Satellite
ROYAL PARADISUS JRSUITE OCEAN
RS - butler service, RS lounge, comp internet access, Private RS pool with bar, Private RS beach area with beach concierge. Ocean view.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Television
Room Safe
Satellite
ROYAL LUXURY JUNIOR STE OCEAN
RS - butler service, RS lounge, comp internet access, Private RS pool with bar, Private RS beach area with beach concierge. Ocean view.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Television
Room Safe
Satellite
ROYAL LUXURY JUNIOR STE LAGOON
RS - butler service, RS lounge, comp internet access, Private RS pool with bar, Private RS beach area with beach concierge. Lagoon view.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Television
Room Safe
Satellite
PARADISUS JUNIOR SUITE OCEAN
Ocean View.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Television
Room Safe
Satellite
FAMILY CONCIERGE SUITE LAGON
Lagoon View. Family lounge, kids beach kit, family concierge, kids and family activities, kids amenities in room, walkie-talkie or cell phone for communication. Extra terrace, separate living room.
1 King Bed Other Amenities -
Air Conditioning
Balcony or Terrace
Minibar
Sofa
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Television
Room Safe
Satellite
ROYAL PARADISUS JRSUITE LAGOON
RS - butler service, RS lounge, comp internet access, Private RS pool with bar, Private RS beach area with beach concierge. Lagoon view.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Television
Room Safe
Satellite
ROYAL 1BEDROOM SUITE LAGOON
RS - butler service, RS lounge, comp internet access, Private RS pool with bar, Private RS beach area with beach concierge. Extra terrace, extra living room. Lagoon view.
1 King Bed Other Amenities -
Air Conditioning
Balcony or Terrace
Minibar
Sofa
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Television
Room Safe
Satellite
FAMILY CONCIERGE SUITE OCEAN
Ocean View. Family lounge, kids beach kit, family concierge, kids and family activities, kids amenities in room, walkie-talkie or cell phone for communication. Extra terrace, separate living room.
1 King Bed Other Amenities -
Air Conditioning
Balcony or Terrace
Minibar
Sofa
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Television
Room Safe
Satellite
ROYAL 1BEDROOM SUITE OCEAN
RS - butler service, RS lounge, comp internet access, Private RS pool with bar, Private RS beach area with beach concierge. Extra terrace, extra living room. Ocean view.
1 King Bed Other Amenities -
Air Conditioning
Balcony or Terrace
Minibar
Sofa
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Television
Room Safe
Satellite
PARADISUS JUNIOR SUITE LAGOON
Lagoon View
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Television
Room Safe
Satellite
FAMILY CONCIERG JRSTE OCEAN
Ocean View. Family lounge, kids beach kit, family concierge, kids and family activities, kids amenities in room, walkie-talkie or cell phone for communication.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Television
Room Safe
Satellite
DINING
Paradisus Cancun Resort features 1 meal plan options:
All Meals, Drinks & Tips
There are 8 Restaurants at Paradisus Cancun Resort:
Mole - Mexican Comtemporary cuisine.
Market Grill - Italo-Argentina grill for lunch and dinner. Specializing in Prime cuts and fresh salads.
Passion - Touch of Retro with elegant signature cuisine by 6 Star Michelin Chef Martin Berasategui. This Restaurant is with Extra Charge. Not included.
Vento - Italo-Argentina grill for lunch and dinner. Specializing in Prime cuts and fresh salads.
Fuego - Italo-Argentina grill for lunch and dinner. Specializing in Prime cuts and fresh salads.
Bana - Italo-Argentina grill for lunch and dinner. Specializing in Prime cuts and fresh salads.
Gaby Club - Ultimate Chill out bar and restaurant starring fish and chips and seafood specialities.
Naos - Italo-Argentina grill for lunch and dinner. Specializing in Prime cuts and fresh salads.
ACTIVITIES & ENTERTAINMENT
Daily Activities & Entertainment:
Games and sports by the pool and beach area.
Nightly Activities & Entertainment:
The lobby bar has live music during the high season.
CHILDREN'S PROGRAMS
Kids Club
Applicable Ages: 5-12 years

Babysitting Fee: yes

Apple Vacations Customer Satisfaction Score
Hotel Average
What to expect
Food Quality
Comfort
Cleanliness
Service
134 Recommend
134 past Apple Vacationers would recommend Paradisus Cancun Resort to their friends and family
TripAdvisor Web Reviews
Based on 9420reviews
What to expect
Location
Rooms
Service
Value



TripAdvisor Traveller Reviews
Paridisus is paradise
Kathy A, Livonia, Michigan
Wed Sep 20 07:55:42 EDT 2017
We stay in the Royal Suites. Our butler Edwardo was excellent. He made our dinner reservations, cabana bed reservations, sent 4 liquor bottles to our room, chilled champagne & glasses with romantic flower petals (twice). The nightly bed turn down with chocolates and bed "runway" lights was also very nice to come back to at night. The restaurants were all wonderful! I have stayed at a half dozen different places in Cancun and I will definetely return here. Excellent place!

Great last-minute all-inclusive vacation
sherylfR5299OR,
Sun Sep 17 20:02:11 EDT 2017
The main thing keeping me from rating 5 stars is the fact that tipping is expected with everything you do (especially in the restaurants and by the pool side). If you want excellent service instead of okay service then be prepared to tip, even though you are an all-inclusive guest!!!

Incredibly beautiful hotel!
James S, Fresno
Sun Sep 17 16:56:31 EDT 2017
My wife and I loved this hotel's beauty and ambiance. Stunning. We have traveled to Hawaii, Las Vegas, other locations in Mexico, Bahamas, Florida Keys....but we have never seen a more beautifully decorated, landscaped, maintained, and designed property. We loved the pool, the beach, and the service was top notch in all of our experiences. Tips are well deserved. These people work hard serving the guests! Notably, Miguel (or Mike as we called him) in the Naos restaurant, pm, was the best of all. With our every visit , he made us feel welcome, and went above and beyond our expectations. Miguel really made our stay and dining experiences fun and memorable. We truly enjoyed our stay, and hope to return one day.

Paradisus Cancun
clarew583,
Thu Sep 14 01:02:31 EDT 2017
I deal with the Melia White House in London so knew what to expect of the brand. On entering the hotel it is distinctly Melia, but this is where it ends. For what is advertised as a family Hotel I cannot believe that pretty much all of the main pool is nearly 6ft deep with steps down into it that are not marked, the last one is a large drop down. At check in no one mentioned that there would be maintenance work ongoing throughout our stay (mid August) and there where no warning signs around the hotel either. We would have to use a different staircase to the pool side, hearing banging from the room next to ours as it was renovated, the Sunset Grill not open for the first few days. One day we walked in to our room and it completely smelt of paint. My husband went to reception and they said they would send a maintenance person up. A cleaner was sent to our room! She did not speak English, (I do not have a problem with this but when you have clearly been to reception speaking English you expect someone to come to you who will be able to communicate with you) in the end the cleaner put me on the phone to talk to someone who said they would send a maintenance person!. They never materialised and the only reason we did not complain again is that the smell did go by the time we was going to go to bed. The last few days all of the sunbeds by the shallow end of the pool was shut off but with no screen to the pool, meaning that although children could use the shallow part of the pool dust was constantly blowing across this area. The restaurants are not geared towards children at all. If you have a fussy eater it is very hard to find food that is plain! Turn down was erratic. The beds are ridiculously small! My husband and I are not large people and to have a more comfortable nights sleep my husband slept on the couch! We where in pyramid 3 for our stay which is convenient for being near the restaurants and reception but if you want to be able to get your children to sleep at a reasonable time I would suggest you avoid this pyramid as there is regularly loud music late into the evening. On the last day we had a cockroach in our room! Thank goodness that was the last day as I would not of been comfortable staying after that, there may be a lot of plants but I still don't expect one of those in my room. Kids Zone was the best thing about the Hotel, the staff here are lovely and made my children feel very welcome for the hour or two they spent there a day.

horrible. I would not recommend it to anyone
davrak81,
Wed Sep 13 20:01:58 EDT 2017
My experience there was horrible from the time we got there until the time we left. We always book with family concierge. Upon our arrival, we have called ahead of time and requested that our room be ready upon our arrival, we were assured that It would be taken care Of. When we got there we were told we had to wait three hours, after arguing with them for 20 minutes they finally gave us a room, which had unsafe conditions because broken doors. I asked the butler to call maintenance to have the door fixed, four hours later when I called him to see if it was fixed he said that he was only going to call them now! as we were going back to a room we were denied access because they shattered the glass door in our room, so they decided to change your room without our consent. Our butler was so horrible in an experience he even forget to make reservations for dinner, which I had to remind him to do again. With exception to want to restaurant, the food there at the restaurants was horrible. And one of the restaurants for dinner I decided to order a duck, the chef had no idea or clue on how to properly prepare that dish. It came out overcooked and dry inedible. They really take it off the menu of they don't know how to properly prepare that dish. Another thing about the restaurants is that I don't thing that they turn on air-conditioning in the restaurants because it was very hot and humid I literally had to step out of the restaurant several times and go to a concierge lounge to cool off. At the pool and beach area, be prepared to pay extra if you want to use the beds which were over $100 per day. House keeping room service was ok for the most part until they forgot/neglected to clean my room. Unacceptable!



The comments and opinions on this Ratings and Reviews section of our website are the views and opinions of TripAdvisor members and AppleVacations.passengers. They are providied 'as is' and we accept no responsibility for any loss, injury, inconvenience or other damage resulting from this information. You should verify critical information (for example passports and visas, and customs) with the relevant authorities, and review our Fair Trade Contract and Things To Know Before You Go (including our Health and Safety Tips For Travelers) before you travel.
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