Cancun

Paradisus Cancun Resort


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Greening Your Life: Part of the Apple Vacations Greening Your Life initiative, this property has received an EarthCheck Silver Certificate, is recognized as a TripAdvisor EcoLeader, participates in sea turtle protection, community service, recycling, energy saving, and beach clean-up programs, and implements ethical management and company policies.

Paradisus Cancun Resort offers the elegance and comfort seen in some of the most prestigious hotels in the world. It has been awarded the AAA 4-Diamond Award since 2006, and is well-known for its white sandy beach overlooking the Caribbean Sea.

Located 15 minutes from Cancun's International Airport, a fun-filled vacation is not far away. Cancun's downtown is 20 minutes away, and only 5 minutes from a complete shopping center.

The resort also features four spectacular pools, specialized à la carte restaurants, a kid's club, Family Concierge, Royal Service, a 9-hole par 3 golf course, and a lit tennis court. Non-motorized watersports are available at Aqua World nearby.

Paradisus signature Royal Service Suites offer unparalleled all-inclusive luxury in an exclusive and private environment for adults-only. Throughout guests' stays, personal butlers are there to cater to every need. The Royal Service lounge features private check-in/out, a library, complimentary Internet access, daily continental breakfast buffet, snacks, coffee and premium beverages throughout the day, and evening cocktails and hors d´oeuvres. There is also a private pool with a bar.

Exceptional Values!
Family: Up to two kids stay free in a Family Suite with two paying adults. Restrictions may apply.

Find more information about Melia Resorts.

Learn more about Cancun.
HOTEL LOCATION
The hotel is close to the largest shopping center, Kukulkan Plaza, and is only 6 km away from the heart of the Hotel Zone.
Address: BOULEVARD KUKULKAN NO. 23
CANCUN
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Local Phone: 011-52-998-88-11
Toll Free Phone: 800-33-MELIA
Fax: 610-359-6625
HOTEL FACILITIES
Barber / Beauty Salon
Boutique Shops
Car Rental
Concierge
Laundry / Dry Cleaning Service
Meeting Rooms
Parking(Complimentary)
Physician on Call
Pools
Number of Pools: 4
Outdoor Pools: 4     
Swim-up Bar
The property offers four spectacular swimming pools.
Golf: ON-SITE
9 hole par 3 golf course on property.
Holes: 9
Green Fees: $
Cart Fee: $
Tennis
Number of Courts: 1
Outdoor Courts: 1
Court Fee: $
Water Sports on Site
Fishing: Additional Charge
Sunfish Sailing: Additional Charge
Snorkeling: Additional Charge
Hobie Cats: Additional Charge
Paddle Boats: Additional Charge
Motorboats: Additional Charge
JetSki / Waverunner: Additional Charge
Waterskiing: Additional Charge
Wind Surf: Additional Charge
Health Club / Spa
Aerobics: Additional Charge
Jacuzzi: Additional Charge
Sauna: Additional Charge
Steam Room: Additional Charge
Manicure / Pedicure: Additional Charge
Facials: Additional Charge
HOTEL DETAILS
Paradisus Cancun Resort is one of the most beautiful hotels in the area. Its breathtaking architecture features a distinct Mayan inspiration, tropical gardens an a five-acre pool area. Paradisus Cancun Resort offers a spectacular lobby area, a variety of pool activities, new convention center, 24-hour room service menu, 7 restaurants, Gabi Club, 4 bars, swim-up bar, 4 pools and full service spa. Check-in: 3:00 p.m.
Check-out: 12:00 p.m.
Year Opened: 1989 Credit Cards:
HOTEL RESTRICTIONS
No Springbreakers. Extra charge on select menu items - ie lobster and fine cuts.
ROOM TYPES
FAMILY CONCIERG JRSTE OCEAN
Ocean View. Family lounge, kids beach kit, family concierge, kids and family activities, kids amenities in room, walkie-talkie or cell phone for communication.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Television
Room Safe
Satellite
FAMILY CONCIERGE JRSTE LAGOON
Lagoon View. Family lounge, kids beach kit, family concierge, kids and family activities, kids amenities in room, walkie-talkie or cell phone for communication.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Television
Room Safe
Satellite
ROYAL PARADISUS JRSUITE OCEAN
RS - butler service, RS lounge, comp internet access, Private RS pool with bar, Private RS beach area with beach concierge. Ocean view.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Television
Room Safe
Satellite
ROYAL LUXURY JUNIOR STE OCEAN
RS - butler service, RS lounge, comp internet access, Private RS pool with bar, Private RS beach area with beach concierge. Ocean view.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Television
Room Safe
Satellite
ROYAL LUXURY JUNIOR STE LAGOON
RS - butler service, RS lounge, comp internet access, Private RS pool with bar, Private RS beach area with beach concierge. Lagoon view.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Television
Room Safe
Satellite
PARADISUS JUNIOR SUITE OCEAN
Ocean View.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Television
Room Safe
Satellite
FAMILY CONCIERGE SUITE LAGON
Lagoon View. Family lounge, kids beach kit, family concierge, kids and family activities, kids amenities in room, walkie-talkie or cell phone for communication. Extra terrace, separate living room.
1 King Bed Other Amenities -
Air Conditioning
Balcony or Terrace
Minibar
Sofa
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Television
Room Safe
Satellite
ROYAL PARADISUS JRSUITE LAGOON
RS - butler service, RS lounge, comp internet access, Private RS pool with bar, Private RS beach area with beach concierge. Lagoon view.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Television
Room Safe
Satellite
ROYAL 1BEDROOM SUITE LAGOON
RS - butler service, RS lounge, comp internet access, Private RS pool with bar, Private RS beach area with beach concierge. Extra terrace, extra living room. Lagoon view.
1 King Bed Other Amenities -
Air Conditioning
Balcony or Terrace
Minibar
Sofa
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Television
Room Safe
Satellite
FAMILY CONCIERGE SUITE OCEAN
Ocean View. Family lounge, kids beach kit, family concierge, kids and family activities, kids amenities in room, walkie-talkie or cell phone for communication. Extra terrace, separate living room.
1 King Bed Other Amenities -
Air Conditioning
Balcony or Terrace
Minibar
Sofa
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Television
Room Safe
Satellite
ROYAL 1BEDROOM SUITE OCEAN
RS - butler service, RS lounge, comp internet access, Private RS pool with bar, Private RS beach area with beach concierge. Extra terrace, extra living room. Ocean view.
1 King Bed Other Amenities -
Air Conditioning
Balcony or Terrace
Minibar
Sofa
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Television
Room Safe
Satellite
PARADISUS JUNIOR SUITE LAGOON
Lagoon View
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Television
Room Safe
Satellite
DINING
Paradisus Cancun Resort features 1 meal plan options:
All Meals, Drinks & Tips
There are 8 Restaurants at Paradisus Cancun Resort:
Gaby Club - Ultimate Chill out bar and restaurant starring fish and chips and seafood specialities.
Naos - Italo-Argentina grill for lunch and dinner. Specializing in Prime cuts and fresh salads.
Mole - Mexican Comtemporary cuisine.
Market Grill - Italo-Argentina grill for lunch and dinner. Specializing in Prime cuts and fresh salads.
Passion - Touch of Retro with elegant signature cuisine by 6 Star Michelin Chef Martin Berasategui. This Restaurant is with Extra Charge. Not included.
Vento - Italo-Argentina grill for lunch and dinner. Specializing in Prime cuts and fresh salads.
Fuego - Italo-Argentina grill for lunch and dinner. Specializing in Prime cuts and fresh salads.
Bana - Italo-Argentina grill for lunch and dinner. Specializing in Prime cuts and fresh salads.
ACTIVITIES & ENTERTAINMENT
Daily Activities & Entertainment:
Games and sports by the pool and beach area.
Nightly Activities & Entertainment:
The lobby bar has live music during the high season.
CHILDREN'S PROGRAMS
Kids Club
Applicable Ages: 5-12 years

Babysitting Fee: yes

Apple Vacations Customer Satisfaction Score
Hotel Average
What to expect
Food Quality
Comfort
Cleanliness
Service
76 Recommend
76 past Apple Vacationers would recommend Paradisus Cancun Resort to their friends and family



Latest Apple Vacations Review >>
TripAdvisor Web Reviews
Based on 8178reviews
What to expect
Location
Rooms
Service
Value



TripAdvisor Traveller Reviews
Paradisus
F3187EX, Dallas, Texas
Fri Jan 20 05:01:04 EST 2017
Great experience. Beach was fantastic, pool was great, service was great, room was exactly what we needed. We did Royal Services which I felt was worth it, never felt crowded in any way being slightly separated. Rosanna was a great butler as well as the rest of the staff whose name I cannot remember. Food was above average, would recommend Mole, Fuego, Market Grill, and Naos. Vento was not very good but I didn't expect the food to be stellar so it worked out. Would definitely recommend staying here. They made great drinks as well and were willing to go above and beyond. La Palapa had good food as well that they bring directly to the beach. Jorge at the beach was a great waiter so was the staff at the Royal Service bar

Stunning Beach and Pool
Caroline P, Dallas, Texas
Thu Jan 19 13:08:26 EST 2017
We had a great experience at the Paradisus. The Royal Service package allowed us to use the adults-only pool and beach areas which were large, beautiful, and not crowded at all. The bali beds around the pool were also a plus. Being there in January, the weather was warm and sunny but extremely windy. We had great service at the pool from Jorge as well as from our butler Rossana. The Royal Service area of the hotel also provided snacks throughout the day such as fruits, cheeses, and desserts which was really convenient. The food was above average for an all-inclusive, but there were a few dishes at the Vento tapas restaurant that we did not enjoy and the food at the breakfast buffet was always cold (the omelette bar was the exception). Blue Agave, Fuego, and Mole were all restaurants that we enjoyed. The ocean-view rooms were great with large patios and stunning views. Very clean and modern rooms. Overall a great experience and value for the price.

Family Time away
ann g, Toronto, Canada
Thu Jan 19 08:53:47 EST 2017
Just got back last week from a week stay. Went with a package on sunwing with my parents and my 10 year old. We came from Toronto and spend the extra money for upgrade seats Its even for the it for the separate line check in when we arrived at the hotel we were greeted and had a quick check in and explain the hotel. The hotel is big but spread out so feels not as busy. The room as really nice 4110 no real view close to the lobby nit far enough away. pretty quite except for noisy guests. My view was only of the other part of my hotel not great but i didn't really care as I am never in the room but my parents moved rooms to a higher level and another tower for a better view. We ate at most of the restaurants and the buffet was my favourite. because was something for everyone. Breakfast is good just after 7 days at in same room gets bit repetitive. The tapas restaurant was good for dinner. Skip the Japanese is not worth going. They say you need to book reservations which we did but was a bit of pain so we tried walking up which was fine as well The pool is very big and spread out bit deep for kids . I could stand up and I am 5'5 but was up to my neck. lots of people gather there and there is a swim up bar. Even with the pool being big some guest took that to mean they can play pool football across the pool and this was grown men who did not care about anyone elses safety. I saw 2 people get hit then I got hit in the chest sitting on the ledge. They were jerks did not even say sorry and went on to say " accidents happen" I went to complain to someone at the pool and the person I spoke to said he told them a few times and they did not stop. Well they need a course of action call security. I was more upset that what if a kid got hit or someone really got hurt. I later told the front desk about me getting hit and they said they would speak to the manager at their meeting. They have all these rule signs up they need to make one about throwing footballs across the pool. We spent the whole trip on the beach in our rented cabana at COCO beach club. Best money spent. service was amazing and everyone so nice. was great to not rush for chairs and have food and drink served. I did find that everyday people would just come and park themselves in a cabana and think they lucked out and got one with out knowing they had to pay. The staff was very on it and asked them to rent it or move on. Yet so simple to just put a sign that says they are rentals and to speak to someone. Everyplace I go to does that. Staff at COCOS are amazing... David is our guy but loved them all and they made the trip great. Water there is amazing shallow but wavy and could be dangerous if you go in the wrong area. The life guards are also amazing and keep everyone safe and was very aware of all the swimmers they are the real hero's. Saw few people had to be saved cause of rip current but if you follow the rules its safe. Rooms are nice good size clean and well stocked everyone there was great. Sometimes the buffet for lunch would not be ready till 1230 which was a pain. Location : its close to a lot of stuff. 2 good malls to visit after the beach. Lots of beach to walk on. close to the airport

Royal Service to the max!!
MirelisMM, Miami, Florida
Thu Jan 19 08:17:05 EST 2017
We went to the Paradisus Cancun for my birthday last December and it was an amazing experience. We stayed at the Royal service section of the hotel and they truly deliver!! Everybody from the hotel staff was extremely attentive and we received a personalized attention, they learnt what we like to eat and would bring it to the beds by the pool. The guys from the Palapa cafe by the pool are amazing. They even had a surprise for me in the room the night of my birthday. We will definitely come back soon!!

Paradisus Melia Royal Service
markfk2017, Boston, Massachusetts
Wed Jan 18 11:59:48 EST 2017
The resort is huge, so many options for restaurants. We checked in at the royal service and upgraded our room to a suite with two bathrooms and a living room. Which was definitely the way to go. The staff was awesome, always around and helping you out with whatever you needed. Our butler susana was awesome, she helped us out with all of our reservations for dinner and tips about where to eat or what to do. We ate at blue agave the first night, which was ok, typical Mexican quesadillas and tacos. The next night was vento, it was the Mediterranean place, the food was not very good, our server was great though. The food was overcooked and for seafood that was hard to eat. The market grill was our next night, and by far the best food we had the entire time we were there. Mole was great too. Fuego had good food but our service there was slow. And definitely try Bana if you like sushi, or even if you don't! We ate breakfast and lunch at la Palapa in the royal service and every meal was excellent. Try the omelettes and the French toast! We would definitely go back and stay in the royal service section again.



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