Cancun

NOW Sapphire Riviera Cancun


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Unlimited-Luxury®   All Inclusive    

2019 Exceptional Values
Extra Value: Unlimited Connectivity:
Free calling to U.S. and Canada, Free WiFi throughout the resort and more. Apple Leisure Group Exclusive: Free non-stop transfers.
Golf: One complimentary round of golf per person, per day (cart mandatory & extra charge, restrictions apply).
Free Symbolic Weddings: Receive the Your Moments Wedding Package complimentary when booking the minimum required room category for a minimum of 7 nights. Restrictions may apply. See applebeachbrides.com.
Honeymoon: Receive the Do Not Disturb Honeymoon Package complimentary. This package is complimentary when booking a Preferred Club Junior Suite Ocean-Front View or higher for 7 nights or more (restrictions apply*).
Family: Two kids 12 & under Stay, Play, & Eat Free during select dates.

New Video!

Welcome to Now Sapphire Riviera Cancun, a sumptuous Unlimited Luxury® resort of Mayan-inspired architecture.

Take the kids to Now and let 'em loose in the Explorer's Club for kids, ages 3 to 12 years old. Fully staffed and supervised, you'll find everything covered.

The Core Zone Teen's Club allows teenagers 13 through 17 to cut loose and have the time of their lives. Located next to the Explorer's Club, the Core Zone features nightly entertainment, daily activities and a vast array of sports and games.

Now Sapphire Riviera Cancun has what your discerning palate craves. There are six reservation-free restaurants and five bars and lounges. Enjoy drinks, dinner and live entertainment at select neighboring resorts with Sip, Savor, and See, available from 6 p.m. to 1 a.m. (transportation not included).

Greening Your Life: Part of the Apple Vacations Greening Your Life initiative, this property is Rainforest Alliance Verified, sells locally made products in stores, and donates goods to local charities.

Find more information about Now Resorts & Spas.

*Subject to availability and double occupancy only. Prices and package subject to change without notice. This package cannot be combined with the Your Moments Wedding Package to receive both packages complimentary and cannot be deducted when purchasing other packages. To receive the package complimentary it is only applicable to couples staying within three months of their wedding date. Couple must present a copy of their wedding invitation or marriage certificate at the time of check-in. Package is available to all guests when purchased at the selling price.
HOTEL LOCATION
Located near the quaint fishing town of Puerto Morelos, Mexico, a short 15 minute ride from the Cancun International Airport.
Address: LOTE 10, MAZANA 9
RIVIERA MAYA
QR

MX
Local Phone: 011-52-998-872-8
Fax: 52-998-872-8384
HOTEL FACILITIES
Barber / Beauty Salon
Boutique Shops
Business Services
Car Rental
Concierge
Currency Exchange
Laundry / Dry Cleaning Service
Meeting Rooms
Shopping Mall Nearby (Hotel Zone-15 miles)
Pools
Number of Pools: 4
Outdoor Pools: 4     
Swim-up Bar
Golf: NEARBY
18 holes at Grand Coral Riviera Maya
Holes: 0
Tennis
Number of Courts: 2
Outdoor Courts: 2
Lighted Courts: 2
Court Fee: Complimentary
Water Sports on Site
Fishing: Additional Charge
Snorkeling: Complimentary
Hobie Cats: Complimentary
Wind Surf: Additional Charge
Health Club / Spa
Aerobics: Complimentary
Jacuzzi: Additional Charge
Nautilus Equipment: Complimentary
Sauna: Additional Charge
Steam Room: Additional Charge
Manicure / Pedicure: Additional Charge
Facials: Additional Charge
HOTEL DETAILS
This oceanfront setting, alongside a collection of pools featuring luxurious Bali beds and ocean front palapas, treats guests to the ultimate in waterfront relaxation, elegance and tranquility. AMResorts® will now be welcoming small dogs (22lbs./10 kg or less) at all Zoetry® Wellness & Spa Resorts, Secrets®, Breathle ss®, Dreams® and Now® Resorts & Spas. Guests no longer need to leave their beloved dogs behind when traveling. Beach:
Total Rooms: 496
Year Opened: 2010 Credit Cards: Visa, Master Card
ROOM TYPES
PREF GOV SUITE OCEAN FRONT
990 sq. ft., King bed, Terrace with lanai & ocean front view, Separate living room & dining area, Luxury amenities, Internet access ($), MP3 docking station, 32" Cable TV, Bathroom with tub & shower, Preferred Club amenities included.
Other Amenities -
Air Conditioning
Fan
Bathtub
Shower
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
PREF JRS OCEAN FRONT
520 sq. ft., King or 2 doubles, Terrace or balcony w/ ocean front view, Sitting area higher floor, w/sofa, Luxury amenities, Jac on balcony, Internet access ($), Bath w/ tub & shower, MP3 docking station, 32" Cable TV, Preferred Club amenities included.
Other Amenities -
Air Conditioning
Fan
Bathtub
Shower
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
DEAL OF THE DAY NON REFUNDABLE
Other Amenities -
Kitchen
PREF DEALOFTHEDAY NONREFUNDABL
520 square feet, terrace or balcony with gardenview, Preferred Club amenities included.
1 King Bed or 2 Double Beds Other Amenities -
PREF CLUB JRS TROPICAL
520 square feet, terrace or balcony with gardenview, sitting area with sofa, luxury amenities, internet access ($), bathroom with tub & shower, MP3 docking station, 32" cable TV, Preferred Club amenities included.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Fan
Bathtub
Shower
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
JUNIOR SUITE TROPICAL
520 sq. ft., King or 2 doubles, Terrace or balcony with garden-view, Sitting area with sofa, 32" Cable TV, Mini-bar, Coffee maker, Safe, Ceiling fan, Iron, Hairdryer, Internet access ($), Alarm clock, MP3 docking station, Bathroom with tub & shower.
Other Amenities -
Air Conditioning
Fan
Bathtub
Shower
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
PREF JRS BEACH FRONT
520 sq. ft., King or 2 doubles, Terrace or balcony w/ beach front view, Sitting area ground floor, w/sofa, Luxury amenities, Jac on balcony, Internet access ($), Bath w/tub & shower, MP3 dock station, 32" Cable TV, Preferred Club amenities included.
Other Amenities -
Air Conditioning
Fan
Bathtub
Shower
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe

OTHER INFO
Room Service
DINING
NOW Sapphire Riviera Cancun features 1 meal plan options:
All Meals, Drinks & Tips
There are 6 Restaurants at NOW Sapphire Riviera Cancun:
Fresco - Mexican journey to delectable delights. Open for dinner from 6:00pm to 11:00pm Dress Code: Casual elegance
Cibu - Explore the rich flavors of the Mediterranean. Open for dinner. Open for dinner from 6:00pm to 11:00pm. Dress Code: Casual elegance
Bluewater Grill - Offers some of the very best fine cuts, seafood and fish specialties. Open for lunch and dinner. Dress Code: Casual elegance.
Lemongrass - Taste the best in Asian cuisine that included Teppanyaki tables ansd Sushi Bar. Open for dinner from 6:00pm to 11:00pm. Dress Code: Casual elegance.
Paramour - An elegant, romantic atmosphere offering French cuisine. Open for dinner from 6:00pm to 11:00pm. Dress Code: Casual elegance. This is an Adults only restaurant.
Market Cafe - Specializing in International cuisine, our buffet restaurant has an exciting decor and offers an international menu in a casual atmosphere. Dining area with ocean- view available. Open for breakfast, lunch & dinner. Dress Code: Casual
ACTIVITIES & ENTERTAINMENT
Daily Activities & Entertainment:
Kayaks, Sailing, Water Aerobics, Water Polo, Beach Volleyball, Beach Soccer, Ping-pong, Board Games, Scuba Dive Shop, Yoga, Bars: Splash (pool bar), The Reef (Preferred Club pool bar), The Sandbar (Preferred Club beach bar).
Nightly Activities & Entertainment:
Movies (on the beach), Bars: Moments (lobby bar), Eclipse Night Club, Theater
CHILDREN'S PROGRAMS
The Explorer's Club for kids offers fully-supervised children's program with arts & crafts, games, weekly camp out adventure, big screen & movies on the beach, Daily activities open from 9:00am-10:00pm. Teens Club-Video games, X-Box, Pool table, etc.
Applicable Ages: 3-12 years old
Program Fees: Complimentary

Babysitting has an hourly fee plus an additional charge for taxicab if the babysitter needs to come to the hotel or stay after 8:00pm.

Apple Vacations Customer Satisfaction Score
Hotel Average
What to expect
Food Quality
Comfort
Cleanliness
Service
7050 Recommend
7050 past Apple Vacationers would recommend NOW Sapphire Riviera Cancun to their friends and family



Latest Apple Vacations Review >>
TripAdvisor Web Reviews
Based on 9137reviews
What to expect
Location
Rooms
Service
Value



Apple Vacations Traveller Reviews
Awesome Trip
OSCAR R.
Jan 19 2019
This trip was great, great people, price was fair.. the Beach, was Ok, not what I really expected it. Overall an outstanding Hotel and staff. Great Entertainment.
Customer Rating: 

TEST
Really Good Experience
NKOZI K.
Jan 14 2019
We really enjoyed our stay at Sapphire Now. The choices regarding food options was by far the best selling point. The only downside was the beach due to the algae which has been a recent issue due to global warming.
Customer Rating: 

TEST
Dana Johnson
DANA J.
Jan 07 2019
Amazing hotel great service. Only downfall was they want you to attend a breakfast trying to sell you VIP membership. When you don’t go they call your room at 8am waking me and my kids up. I’m on vacation, I don’t want to be woken by the phone
Customer Rating: 

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Vacation 2018
RAFAEL C.
Jan 03 2019
This resort was definitely not what was advertised online! We were expecting the best of the best for the price we paid and it ended up being the worst resort yet. Our oceanfront rooms were ok but we were expecting amazing. The pool bars closed at 5 every night. The staff were awesome! There was nothing that set preferred from not preferred and for the money we spent we were expecting more.
Customer Rating: 

TEST
Great Vacation Reort
RICHARD N.
Dec 12 2018
We have been to the resort 5 times. The entire staff is friendly and goes out of their way to make our stay enjoable and fun. The first time we went to Now Sapphire was in 2012 and we just returned less than a week ago. Many of the staff of we encountered in 2012 are still there. Over the last 2 years we've been 4 times and have gotten to know many of them. Some even remember our names. The customer service is excellent! We go with another couple and we participate in activities and go sailing and kayaking off the Hotel beach. We will probably go back next year. We have also recommended this resort to family and friends.
Customer Rating: 

TEST
4th time here, not happy.
MELVIN A.
Dec 11 2018
The resort booked a huge music venue for the week following our reservation. The week of our vacation, the resort was setting up for the music venue, constructing a huge stage on our beach and around our pool. Most of the scheduled resort activities that we enjoy and were supposed to receive were cancelled. We spent the last 3 days of our vacation dodging forklifts and tractors. We also had to avoid numerous people from the music venue openly smoking Pot in front of the children. This was supposed to be a FAMILY resort.
Customer Rating: 

TEST
Decent
MARCUS C.
Dec 11 2018
You get what you pay for. The staff was nothing short of amazing but our room was the reason our stay was not perfect. We couldn’t get the temperature to work correctly. But the main issues was there was a HUGE space between the floor and the door so we did encounter centipedes, geckos, and a really big cockroach all in our room during our 3 night stay. Unfortunately that put a huge dent in our experience. There was some algae washed up on the beach but the workers out there were very efficient and hard working and did an amazing job at keeping it clean.
Customer Rating: 

TEST
Awesome!
KATHY H.
Dec 05 2018
Our second visit in two years did not disappoint. Service, surroundings, food and drinks are beyond compare. Hope to return again next year!
Customer Rating: 

TEST
Room was not ready
JOSEPH S.
Nov 26 2018
My wife and I arrived at 3:30 and were told that our room was not ready. They told us to return in an hour. We returned in a hour and our room still wasn’t ready, this time they said come back at 7:30, 4 hours after we arrived. When we finally got our room, it clearly wasn’t ready. It smelled like they just finished painting it, there were no towels, no blow dryer, no iron or ironing board. Mini fridge was empty, and turned off. My wife had to plug it in and it wasn’t stocked till the next day. Not a very good way to start our weekend. The beach was nice if you don’t mind looking at a back hoe picking up seaweed. This was the entire weekend, it just went back and fourth. Food was good, pool was nice.
Customer Rating: 

TEST
Hotel room issues.
LORETTA S.
Nov 18 2018
We had many issues with a room that we were told we were lucky to get because it has just been remodeled. 1. The phone was full of static. 2. The ceiling fan didn't work. 3. There were 3 of us in this room...never left enough towels. 4.one night cable was out. 5. The absolute worst...the mirror above the sink was falling of the wall. One if could have been seriously hurt. Took 2 days to replace.
Customer Rating: 

TEST
Great Vacation
TRACIE N.
Oct 27 2018
The only reason I rated the beach as fair was because at the time we were at resort they having extreme problems with sea weed. This was the same all along the beaches of the Riviera Maya region.
Customer Rating: 

TEST
TripAdvisor Traveller Reviews
Highly Recommend!
brittany1113,
Sat Jan 19 14:42:32 EST 2019
Very beautiful resort! Stayed here Jan 5th-12th with my family and we loved it. It is very close to the airport and a short drive to Cancun/Puerto Morelos/Playa Del Carmen. There is a very good variety of restaurants to choose from at night for dinner and for lunch The Blue Water Grill is lovely. If you want to work out on your vacation the gym is nice with a great beach view and they have yoga, water aerobics, and Zumba. The Entertainment staff was amazing (especially the manager Luigi), so nice and friendly and so many activities to choose from throughout the day (they even had a sushi class). Would highly recommend this resort!

Excellent service and staff
ac3audio, Oregon
Sat Jan 19 12:54:19 EST 2019
This was our 6th visit to Now Saphire… we attend a music fest every year there. The staff is amazing and rooms are always clean.. Pool is always clean and the restaurants are always good.Highly recommend.

Nice place
carolyng691, Lakewood, United States
Sat Jan 19 12:52:19 EST 2019
This was our 4th year staying here and it’s always been great. The staff are all so great and happy. It is a beautiful setting and quite relaxing. The food is good and varies nicely between the different restaurants.

Lovely resort and location
C8325AQjessicat, Highland Park, Illinois
Sat Jan 19 08:04:38 EST 2019
After poring over reviews, we are happy to have spent five days at the Now Sapphire. It is 15 minutes from the Cancun airport and could not have a prettier location on the beach. The lobby opens to a sweeping vista of the sea and it is very compact and tropical. Our only other all inclusive comparison in the area was Paradisus La Esmerelda. I prefer the Now Beach and setting, but the food and heated pools were far better at Paradisus. I would hesitate coming back to Now Sapphire with our kids given the fact there are no heated pools and if the weather was at all chilly, the pools were too. The service here was excellent and the steaks and fish were all tasty. We loved the Blue Water grill for lunch and the jetk chicken cooked next to the pool. Our only unsatisfying meal was at Paramour. The waiter was wonderful but it took 3 hours for three courses and the soup was cold. We also loved the Mexican Fresco restaurant. We didn't try Lemongrass or Cibu. Preferred Club was a must. We were on third floor in building five right on the beach with high ceilings and the rooms were so spotless and spacious. The adult only pool was a quiet treat and the beds protected us from the sun and the service was great. Overall a fantastic experience for the price and we'd go back most likely without the kids due to the pool temps. Additionally - not really worth the beach walk to Puerto Morelos, in our opinion. Not much to see at all once you arrive.

Still a gem!
16anniek, London, Canada
Sat Jan 19 07:52:28 EST 2019
My family and I returned to this resort after a previous stay in November 2016. As a former travel agent I never understood returning to a resort as I value experiencing new places. This resort we felt was incredible but in 2017 we visited another location and another resort and realized immediately that our heart was with the Now Sapphire. In November 2018 we returned and brought family this time. Wow! This place is still amazing. I was blown away that after two years, there were employees that remembered who we were and were genuinely happy to see us. The animation team has changed but I really really enjoyed this group. They have a fantastic mix of personalities from fun loving crazy to friendly and kind. Javier, Issac, Rosie, Ivan, and Luigi are some of my favourite people at the resort and made us feel so included and welcome. The food is still amazing. I can’t even begin to imagine how much shrimp I peeled for my kids. They ate so well all week and were never complaining that they couldn’t find something to eat. My daughter who hates rice actually ate the fried rice at LemonGrass and said it was delicious. You won’t go hungry here. There is always options. That being said nothing would make us happier than to be able to find fries though the day without ordering room service as well as pizza in the buffet every night. Even room service was great. Quick service and we even received a call to confirm we got what we ordered and were happy. At the buffet we built a friendship with Mardo and his team. Learned a bit about him and his family and loved that he would seat us near the window for what we called the best seat in the house. Kenia the hostess...how sweet she was. I truly hope she finds success as a waitress in the lobby. We had such good experiences with the pool concierges Martin and Alberto. Sadly we didn’t get to see much of Alberto as he is the concierge of the preferred pool and since we had kids with us we couldn’t go but when he saw me he made sure to engage and make sure everything was good. Martin was fabulous! If we needed anything around the pool he was there to help. I really hope we see him again. Another great feature of the resort is the fact they have a lifeguard on duty at the beach. Marcial is so much fun and what a personality. He spent a lot of time watching over my children in the ocean and I truly appreciate that. Lemel at the pool is the best server. One morning my husband was feeling quite ill. He offered to get a doctor but when my husband refused he just made sure that he had a full bottle of water beside him at all times. Kind jesters like this show how caring the staff is. Lastly I cannot forget Mr Cordova the general manager. I cannot imagine how busy this gentleman is but I saw him out and about on numerous occasions checking on things. He even took the time on a few occasions to stop and talk with us for a while and listen to us about our stay. All and all this resort is an absolute gem and even though we don’t visit the same resort twice we are booked to return for a third time. Thank you Now Sapphire! See you in November



The comments and opinions on this Ratings and Reviews section of our website are the views and opinions of TripAdvisor members and AppleVacations.passengers. They are providied 'as is' and we accept no responsibility for any loss, injury, inconvenience or other damage resulting from this information. You should verify critical information (for example passports and visas, and customs) with the relevant authorities, and review our Fair Trade Contract and Things To Know Before You Go (including our Health and Safety Tips For Travelers) before you travel.
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