Cancun

NOW Sapphire Riviera Cancun


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Unlimited-Luxury®   All Inclusive    

Crystal Award Winner: Best Destination, 2015-2016
Golden Apple Award Winner: 2013

Exceptional Values!
Extra Value: Unlimited Connectivity:
Free calling to the U.S. and Canada. Apple Exclusive: Free non-stop transfers.
Golf: One complimentary round of golf per person, per day (cart mandatory & extra charge, restrictions apply).
Free Symbolic Weddings: Receive the Your Moments Wedding Package complimentary when booking the minimum required room category for a minimum of 7 nights. Restrictions may apply. See applebeachbrides.com.
Honeymoon: Receive the Do Not Disturb Honeymoon Package complimentary. This package is complimentary when booking a Preferred Club Suite Ocean View or higher for 7 nights or more (restrictions apply*)
Family: Two kids 12 & under Stay, Play, and Eat Free during select dates.

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Welcome to Now Sapphire Riviera Cancun, a sumptuous Unlimited Luxury® resort of Mayan-inspired architecture. Where oversized suites, gourmet restaurants, and one heavenly spa are yours.
Relax in one of 496 cozy Junior or Preferred Club Suites, handsomely appointed with all the special touches and dream views that make Now Sapphire so enchanting. Upgrade to a Preferred Club suite and enjoy enhanced amenities and services including ocean views, personalized check-in and check-out, an adults-only Preferred Club pool, pool concierge and bar service, and access to the Preferred Club lounge offering refreshments and complimentary computer access, and more!
Take the kids to Now and let 'em loose in the Explorer's Club for kids, ages 3 to 12 years old. Fully staffed and supervised, you'll find everything covered. Starting at 9 a.m. daily and going to 10 p.m., the Explorer's Club is ideal for stimulating young minds and hearts.
The Core Zone Teen's Club allows teenagers 13 through 17 to cut loose and have the time of their lives. Located next to the Explorer's Club, the Core Zone features nightly entertainment, daily activities and a vast array of sports and games. Activities are held for teens to make new friends, connect with those they are with and have an unforgettable time.
Now Sapphire Riviera Cancun has what your discerning palate craves. There are six reservation-free restaurants and five bars and lounges - as always, laid-back attire is the recommendation. Feel like a night out? Enjoy drinks, dinner and live entertainment at select neighboring resorts with Sip, Savor, and See, available from 6 p.m. to 1 a.m. (transportation not included).
Greening Your Life: Part of the Apple Vacations Greening Your Life initiative, this property is Rainforest Alliance Verified, sells locally made products in stores, and donates goods to local charities. Additional green initiatives include a turtle release program, waste recycling program, 100% environmentally-friendly cleaning products, biodegradable bathroom products, water-efficient bathroom systems, and motion-sensor light switches that work to conserve energy.
Find more information about Now Resorts & Spas.

*Subject to availability and double occupancy only. Prices and package subject to change without notice. This package cannot be combined with the Your Moments Wedding Package to receive both packages complimentary and cannot be deducted when purchasing other packages. To receive the package complimentary it is only applicable to couples staying within three months of their wedding date. Couple must present a copy of their wedding invitation or marriage certificate at the time of check-in. Package is available to all guests when purchased at the selling price.
HOTEL LOCATION
Located near the quaint fishing town of Puerto Morelos, Mexico, a short 15 minute ride from the Cancun International Airport.
Address: LOTE 10, MAZANA 9
RIVIERA MAYA
QR

MX
Local Phone: 011-52-998-872-8
Fax: 52-998-872-8384
HOTEL FACILITIES
Barber / Beauty Salon
Boutique Shops
Business Services
Car Rental
Concierge
Currency Exchange
Laundry / Dry Cleaning Service
Meeting Rooms
Shopping Mall Nearby (Hotel Zone-15 miles)
Pools
Number of Pools: 4
Outdoor Pools: 4     
Swim-up Bar
Golf: NEARBY
18 holes at Grand Coral Riviera Maya
Holes: 0
Tennis
Number of Courts: 2
Outdoor Courts: 2
Lighted Courts: 2
Court Fee: Complimentary
Water Sports on Site
Fishing: Additional Charge
Snorkeling: Complimentary
Hobie Cats: Complimentary
Wind Surf: Additional Charge
Health Club / Spa
Aerobics: Complimentary
Jacuzzi: Additional Charge
Nautilus Equipment: Complimentary
Sauna: Additional Charge
Steam Room: Additional Charge
Manicure / Pedicure: Additional Charge
Facials: Additional Charge
HOTEL DETAILS
This oceanfront setting, alongside a collection of pools featuring luxurious Bali beds and ocean front palapas, treats guests to the ultimate in waterfront relaxation, elegance, and tranquility. Beach:
Total Rooms: 496
Year Opened: 2010 Credit Cards: Visa, Master Card
ROOM TYPES
PREF DEALOFTHEDAY NONREFUNDABL
520 square feet, terrace or balcony with gardenview, Preferred Club amenities included.
1 King Bed or 2 Double Beds Other Amenities -
PREF CLUB JRS TROPICAL
520 square feet, terrace or balcony with gardenview, sitting area with sofa, luxury amenities, internet access ($), bathroom with tub & shower, MP3 docking station, 32" cable TV, Preferred Club amenities included.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Fan
Bathtub
Shower
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
JUNIOR SUITE TROPICAL
520 sq. ft., King or 2 doubles, Terrace or balcony with garden-view, Sitting area with sofa, 32" Cable TV, Mini-bar, Coffee maker, Safe, Ceiling fan, Iron, Hairdryer, Internet access ($), Alarm clock, MP3 docking station, Bathroom with tub & shower.
Other Amenities -
Air Conditioning
Fan
Bathtub
Shower
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
PREF JRS BEACH FRONT
520 sq. ft., King or 2 doubles, Terrace or balcony w/ beach front view, Sitting area ground floor, w/sofa, Luxury amenities, Jac on balcony, Internet access ($), Bath w/tub & shower, MP3 dock station, 32" Cable TV, Preferred Club amenities included.
Other Amenities -
Air Conditioning
Fan
Bathtub
Shower
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
PREF GOV SUITE OCEAN FRONT
990 sq. ft., King bed, Terrace with lanai & ocean front view, Separate living room & dining area, Luxury amenities, Internet access ($), MP3 docking station, 32" Cable TV, Bathroom with tub & shower, Preferred Club amenities included.
Other Amenities -
Air Conditioning
Fan
Bathtub
Shower
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
PREF JRS OCEAN FRONT
520 sq. ft., King or 2 doubles, Terrace or balcony w/ ocean front view, Sitting area higher floor, w/sofa, Luxury amenities, Jac on balcony, Internet access ($), Bath w/ tub & shower, MP3 docking station, 32" Cable TV, Preferred Club amenities included.
Other Amenities -
Air Conditioning
Fan
Bathtub
Shower
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
DEAL OF THE DAY NON REFUNDABLE
Other Amenities -
Kitchen

OTHER INFO
Room Service
DINING
NOW Sapphire Riviera Cancun features 1 meal plan options:
All Meals, Drinks & Tips
There are 6 Restaurants at NOW Sapphire Riviera Cancun:
Bluewater Grill - Offers some of the very best fine cuts, seafood and fish specialties. Open for lunch and dinner. Dress Code: Casual elegance.
Lemongrass - Taste the best in Asian cuisine that included Teppanyaki tables ansd Sushi Bar. Open for dinner from 6:00pm to 11:00pm. Dress Code: Casual elegance.
Paramour - An elegant, romantic atmosphere offering French cuisine. Open for dinner from 6:00pm to 11:00pm. Dress Code: Casual elegance. This is an Adults only restaurant.
Market Cafe - Specializing in International cuisine, our buffet restaurant has an exciting decor and offers an international menu in a casual atmosphere. Dining area with ocean- view available. Open for breakfast, lunch & dinner. Dress Code: Casual
Fresco - Mexican journey to delectable delights. Open for dinner from 6:00pm to 11:00pm Dress Code: Casual elegance
Cibu - Explore the rich flavors of the Mediterranean. Open for dinner. Open for dinner from 6:00pm to 11:00pm. Dress Code: Casual elegance
ACTIVITIES & ENTERTAINMENT
Daily Activities & Entertainment:
Kayaks, Sailing, Water Aerobics, Water Polo, Beach Volleyball, Beach Soccer, Ping-pong, Board Games, Scuba Dive Shop, Yoga, Bars: Splash (pool bar), The Reef (Preferred Club pool bar), The Sandbar (Preferred Club beach bar).
Nightly Activities & Entertainment:
Movies (on the beach), Bars: Moments (lobby bar), Eclipse Night Club, Theater
CHILDREN'S PROGRAMS
The Explorer's Club for kids offers fully-supervised children's program with arts & crafts, games, weekly camp out adventure, big screen & movies on the beach, Daily activities open from 9:00am to 10:00pm. Teens Club-Video games, X-Box, Pool table, etc.
Applicable Ages: 3 to 12 years old
Program Fees: Complimentary

Babysitting has an hourly fee plus an additional charge for taxicab if the babysitter needs to come to the hotel or stay after 8:00 p.m.

Apple Vacations Customer Satisfaction Score
Hotel Average
What to expect
Food Quality
Comfort
Cleanliness
Service
7050 Recommend
7050 past Apple Vacationers would recommend NOW Sapphire Riviera Cancun to their friends and family



Latest Apple Vacations Review >>
TripAdvisor Web Reviews
Based on 6908reviews
What to expect
Location
Rooms
Service
Value



TripAdvisor Traveller Reviews
Amazing time
mgs2217, Pleasantville, New York
Mon Jun 26 18:19:30 EDT 2017
A WONDERFUL experience. My daughter wanted to spend a mother daughter weekend and we decided on Now Sapphire based on travel agent recommendation - so glad we did. The property is beautiful, clean and not a long drive from airport. Our room was #205 with a jacquizi on the balcony and walk out right on the beach - beautiful to wake up to. It was also right near all the amenities. The beach was amazing. I walked the beach for a long distance each day and this hotel was the only one that had people out there each day raking and making sure the sand was kept seaweed free-excellent job (no easy job either). The food was great as was the service!! I don't know which was better. The market place has amazing breakfast - almost seemed like they hand picked the fruit it was so perfect - from the dragon fruit, to the kiwi to the papaya. Lunch was also amazing. We opted for the restaurants for dinner and also had exceptional food and service. The staff exceptional. Friendly, courteous, social and every conversation ended with " my pleasure". The training of the staff needs to be applauded as it reflects a resort that cares for the staff and its guests. My daughter and I rented the cabana on the beach for two days and we had Aidee as our server - AMAZING. She was great and to her boss- thank you very kind women. Thank you for the good conversations and keeping a smile at all times. Also thank you for the comments about my daughter wanting this vacation with me your right how many teens want to go away with mom- your right I am lucky. I had a great time with her. Aidee thank you again and good luck with college!!! We also enjoyed the spa. Very tranquil, clean and comfortable. We found the staff very knowledgeable. I've had massages before and would say they rank high on my Scale. I'd definitely go back and highly recommend this resort!

Amazing holiday, friendly staff
Ben G,
Mon Jun 26 12:35:49 EDT 2017
We have just come back from a 2 week holiday in this lovely resort, the rooms were nice and spacious and cleaned well every day. The mini bar in the room is restocked every day free of charge and you can ask for different drinks. Room service excellent, the first night we arrived we were too tired to go to the restaurants so we ordered that, 24 hours service. The biggest positive about this resort is the staff, we made friends with many of them especially Dylan from the entertainment team and Carlos in the eclipse bar. The food was lovely in each restaurant allowing us to try things we would never usually try at home. Overall a fun, relaxing holiday and we'd love to return.

Overall great experience but lacking plant-based foods
psychmajorsyndrom, Chicago, Illinois
Mon Jun 26 10:18:42 EDT 2017
The resort is very clean, and has gorgeous views. My five day stay was great, except for the part where the resort does not accommodate people with a plant based diet. The concierge will present you with a card and on that card will be written what you do not wish to eat. This card with dietary restrictions was to be given to the people that prep the food so that you can be accommodated. This card only caused confusion among the food staff. There needs to be a clear explanation as to what a vegetarian and vegan diet consist of. Also, there were no pastries for me to enjoy, so at the buffet I felt left out completely. It would be nice to see some foods and desserts made vegan at the buffet area and also labeled vegan. I had to ask the workers what was in each dish because I am allergic to dairy and eggs. I had to live off of chips and guacamole for five days and yes I did grow tired of it by the third day. I made my concerns known to the concierge and hope that in the future I will see more plant-based options.

AWESOME Amazing Week!
B O, Kalispell, Montana
Mon Jun 26 09:58:39 EDT 2017
The Sapphire Riviera Cancun was a paradise! It was clean, grounds very well kept, excellent food and beyond friendly people work here. Any time we needed anything the staff was more than willing to help us and went out of their way to accommodate us. I hope to return in the future. I highly recommend the Sapphire Riviera Cancun. They had AWESOME nightly entertainment. The service, cleanliness of the resort and rooms, and the food was exceptional! Thanks for the great memories!

Beautiful and Relaxing
shanitak2017,
Mon Jun 26 06:36:42 EDT 2017
2 of my 3 young children and I visit Now Sapphire in April. This is truly a beautiful resort! From the moment we stepped out of our taxi, we were greeted by the hotel manager saying "Welcome Home!" Everyone that worked there was pleasant and hospitable! The ocean view was breathtaking! They have a large select of food and restaurants to choice from, 24 hour room service and they replenished the drinks in your refrigerator daily. I believe the mixed drinks were watered down which was no big deal for me. That keeps the guest from being too intoxicated. The rooms were cleaned 2 daily and they were constantly removing seaweed off the beach which was a plus! The resort had a nice amount of activities which gave you enough time to still enjoy different aspects of the vacation. Even the gym was a pleasant experience. But there are 2 things to prepare for 1. They have a sales presentation which can take up half of your day. 2. Reserve your pool side lawn chair early in the morning. There is suppose to be a rule that if your chair is vacant longer than 30 minutes, it can go to someone else. That rule was not enforced so we didn't have lawn chairs the first few days until I caught on that I had to place items in the chair early that mirning to hold our spots. Those two things were most definitely not a deal breaker and we still had a wonderful and relaxing trip! We will be returning soon!!!



The comments and opinions on this Ratings and Reviews section of our website are the views and opinions of TripAdvisor members and AppleVacations.passengers. They are providied 'as is' and we accept no responsibility for any loss, injury, inconvenience or other damage resulting from this information. You should verify critical information (for example passports and visas, and customs) with the relevant authorities, and review our Fair Trade Contract and Things To Know Before You Go (including our Health and Safety Tips For Travelers) before you travel.
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