Cancun

NOW Sapphire Riviera Cancun


Email | Share |
Unlimited-Luxury®   All Inclusive    

2018 Exceptional Values
Extra Value: Unlimited Connectivity:
Free calling to the U.S. and Canada. Apple Exclusive: Free non-stop transfers.
Golf: One complimentary round of golf per person, per day (cart mandatory and extra charge, restrictions apply).
Free Symbolic Weddings: Receive the Your Moments Wedding Package complimentary when booking the minimum required room category for a minimum of 7 nights. Restrictions may apply. See applebeachbrides.com.
Honeymoon: Receive the Do Not Disturb Honeymoon Package complimentary. This package is complimentary when booking a Preferred Club Junior Suite Ocean-Front View or higher for 7 nights or more (restrictions apply*).
Family: Two kids 12 and under Stay, Play, and Eat Free during select dates.

New Video!

Welcome to Now Sapphire Riviera Cancun, a sumptuous Unlimited Luxury® resort of Mayan-inspired architecture. Where oversized suites, gourmet restaurants, and one heavenly spa are yours.

Relax in one of 496 cozy Junior or Preferred Club Suites, handsomely appointed with all the special touches and dream views that make Now Sapphire so enchanting. Upgrade to a Preferred Club suite and enjoy enhanced amenities and services including ocean views, personalized check-in and check-out, an adults-only Preferred Club pool, pool concierge and bar service, and access to the Preferred Club lounge offering refreshments and complimentary computer access, and more!

Take the kids to Now and let 'em loose in the Explorer's Club for kids, ages 3 to 12 years old. Fully staffed and supervised, you'll find everything covered. Starting at 9 a.m. daily and going to 10 p.m., the Explorer's Club is ideal for stimulating young minds and hearts.

The Core Zone Teen's Club allows teenagers 13 through 17 to cut loose and have the time of their lives. Located next to the Explorer's Club, the Core Zone features nightly entertainment, daily activities and a vast array of sports and games. Activities are held for teens to make new friends, connect with those they are with and have an unforgettable time.

Now Sapphire Riviera Cancun has what your discerning palate craves. There are six reservation-free restaurants and five bars and lounges - as always, laid-back attire is the recommendation. Feel like a night out? Enjoy drinks, dinner and live entertainment at select neighboring resorts with Sip, Savor, and See, available from 6 p.m. to 1 a.m. (transportation not included).

Greening Your Life: Part of the Apple Vacations Greening Your Life initiative, this property is Rainforest Alliance Verified, sells locally made products in stores, and donates goods to local charities. Additional green initiatives include a turtle release program, waste recycling program, 100% environmentally-friendly cleaning products, biodegradable bathroom products, water-efficient bathroom systems, and motion-sensor light switches that work to conserve energy.

Find more information about Now Resorts & Spas.

*Subject to availability and double occupancy only. Prices and package subject to change without notice. This package cannot be combined with the Your Moments Wedding Package to receive both packages complimentary and cannot be deducted when purchasing other packages. To receive the package complimentary it is only applicable to couples staying within three months of their wedding date. Couple must present a copy of their wedding invitation or marriage certificate at the time of check-in. Package is available to all guests when purchased at the selling price.
HOTEL LOCATION
Located near the quaint fishing town of Puerto Morelos, Mexico, a short 15 minute ride from the Cancun International Airport.
Address: LOTE 10, MAZANA 9
RIVIERA MAYA
QR

MX
Local Phone: 011-52-998-872-8
Fax: 52-998-872-8384
HOTEL FACILITIES
Barber / Beauty Salon
Boutique Shops
Business Services
Car Rental
Concierge
Currency Exchange
Laundry / Dry Cleaning Service
Meeting Rooms
Shopping Mall Nearby (Hotel Zone-15 miles)
Pools
Number of Pools: 4
Outdoor Pools: 4     
Swim-up Bar
Golf: NEARBY
18 holes at Grand Coral Riviera Maya
Holes: 0
Tennis
Number of Courts: 2
Outdoor Courts: 2
Lighted Courts: 2
Court Fee: Complimentary
Water Sports on Site
Fishing: Additional Charge
Snorkeling: Complimentary
Hobie Cats: Complimentary
Wind Surf: Additional Charge
Health Club / Spa
Aerobics: Complimentary
Jacuzzi: Additional Charge
Nautilus Equipment: Complimentary
Sauna: Additional Charge
Steam Room: Additional Charge
Manicure / Pedicure: Additional Charge
Facials: Additional Charge
HOTEL DETAILS
This oceanfront setting, alongside a collection of pools featuring luxurious Bali beds and ocean front palapas, treats guests to the ultimate in waterfront relaxation, elegance, and tranquility. Beach:
Total Rooms: 496
Year Opened: 2010 Credit Cards: Visa, Master Card
ROOM TYPES
PREF JRS BEACH FRONT
520 sq. ft., King or 2 doubles, Terrace or balcony w/ beach front view, Sitting area ground floor, w/sofa, Luxury amenities, Jac on balcony, Internet access ($), Bath w/tub & shower, MP3 dock station, 32" Cable TV, Preferred Club amenities included.
Other Amenities -
Air Conditioning
Fan
Bathtub
Shower
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
PREF GOV SUITE OCEAN FRONT
990 sq. ft., King bed, Terrace with lanai & ocean front view, Separate living room & dining area, Luxury amenities, Internet access ($), MP3 docking station, 32" Cable TV, Bathroom with tub & shower, Preferred Club amenities included.
Other Amenities -
Air Conditioning
Fan
Bathtub
Shower
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
PREF JRS OCEAN FRONT
520 sq. ft., King or 2 doubles, Terrace or balcony w/ ocean front view, Sitting area higher floor, w/sofa, Luxury amenities, Jac on balcony, Internet access ($), Bath w/ tub & shower, MP3 docking station, 32" Cable TV, Preferred Club amenities included.
Other Amenities -
Air Conditioning
Fan
Bathtub
Shower
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
DEAL OF THE DAY NON REFUNDABLE
Other Amenities -
Kitchen
PREF DEALOFTHEDAY NONREFUNDABL
520 square feet, terrace or balcony with gardenview, Preferred Club amenities included.
1 King Bed or 2 Double Beds Other Amenities -
PREF CLUB JRS TROPICAL
520 square feet, terrace or balcony with gardenview, sitting area with sofa, luxury amenities, internet access ($), bathroom with tub & shower, MP3 docking station, 32" cable TV, Preferred Club amenities included.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Fan
Bathtub
Shower
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
JUNIOR SUITE TROPICAL
520 sq. ft., King or 2 doubles, Terrace or balcony with garden-view, Sitting area with sofa, 32" Cable TV, Mini-bar, Coffee maker, Safe, Ceiling fan, Iron, Hairdryer, Internet access ($), Alarm clock, MP3 docking station, Bathroom with tub & shower.
Other Amenities -
Air Conditioning
Fan
Bathtub
Shower
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe

OTHER INFO
Room Service
DINING
NOW Sapphire Riviera Cancun features 1 meal plan options:
All Meals, Drinks & Tips
There are 6 Restaurants at NOW Sapphire Riviera Cancun:
Paramour - An elegant, romantic atmosphere offering French cuisine. Open for dinner from 6:00pm to 11:00pm. Dress Code: Casual elegance. This is an Adults only restaurant.
Market Cafe - Specializing in International cuisine, our buffet restaurant has an exciting decor and offers an international menu in a casual atmosphere. Dining area with ocean- view available. Open for breakfast, lunch & dinner. Dress Code: Casual
Fresco - Mexican journey to delectable delights. Open for dinner from 6:00pm to 11:00pm Dress Code: Casual elegance
Cibu - Explore the rich flavors of the Mediterranean. Open for dinner. Open for dinner from 6:00pm to 11:00pm. Dress Code: Casual elegance
Bluewater Grill - Offers some of the very best fine cuts, seafood and fish specialties. Open for lunch and dinner. Dress Code: Casual elegance.
Lemongrass - Taste the best in Asian cuisine that included Teppanyaki tables ansd Sushi Bar. Open for dinner from 6:00pm to 11:00pm. Dress Code: Casual elegance.
ACTIVITIES & ENTERTAINMENT
Daily Activities & Entertainment:
Kayaks, Sailing, Water Aerobics, Water Polo, Beach Volleyball, Beach Soccer, Ping-pong, Board Games, Scuba Dive Shop, Yoga, Bars: Splash (pool bar), The Reef (Preferred Club pool bar), The Sandbar (Preferred Club beach bar).
Nightly Activities & Entertainment:
Movies (on the beach), Bars: Moments (lobby bar), Eclipse Night Club, Theater
CHILDREN'S PROGRAMS
The Explorer's Club for kids offers fully-supervised children's program with arts & crafts, games, weekly camp out adventure, big screen & movies on the beach, Daily activities open from 9:00am to 10:00pm. Teens Club-Video games, X-Box, Pool table, etc.
Applicable Ages: 3 to 12 years old
Program Fees: Complimentary

Babysitting has an hourly fee plus an additional charge for taxicab if the babysitter needs to come to the hotel or stay after 8:00 p.m.

Apple Vacations Customer Satisfaction Score
Hotel Average
What to expect
Food Quality
Comfort
Cleanliness
Service
7050 Recommend
7050 past Apple Vacationers would recommend NOW Sapphire Riviera Cancun to their friends and family



Latest Apple Vacations Review >>
TripAdvisor Web Reviews
Based on 8312reviews
What to expect
Location
Rooms
Service
Value



Apple Vacations Traveller Reviews
WONDERFUL
DONNA P.
May 21 2018
We were here for our 25th Anniversary. The staff is amazing. We had a great time. The food was wonderful and the entertainment team was so friendly. Made some great memories. We hope to come back next year.
Customer Rating: 

TEST
Second time, only gets better
DEBORAH L.
May 17 2018
I love this resort. The staff are amazing and so helpful. The restaurants are all wonderful.
Customer Rating: 

TEST
Sapphire earns 6* rating
ROBERT N.
May 02 2018
Staff - Staff - Staff - makes this resort over the top. Albrento in the main restaurant with his Vocal - Whoot, Whoot, is awesome, Mr Happy.
Customer Rating: 

TEST
Birthday Promise?
JEFFREY H.
Apr 27 2018
Our recent stay at Now Sapphire Riviera Cancun (31 March to 04 April 2018) was outstanding. But, there was a few things that I would like to bring to your attention. Frontier Airlines was late taking off from O’Hare Airport, about 30 to 40 minutes. Five times, with different flight attendants, they had to do a head count of passengers. Then when we landed, we immediately arrived at our transport vehicle, but the Apple Representatives were not there, so we had to wait on the bus for about 30 minutes. Lastly, you had informed Apple Vacations that I would be celebrating Robin’s birthday and that Apple Vacation would do something special for her. When we arrived, I reminded the front desk and they stated they would take care of it. The hotel never did anything for her birthday. The seafood and steak restaurant appears to cook the steak ahead of time, then rehead the steak, very tough. Otherwise, we had a great time and thank you for recommending the resort.
Customer Rating: 

TEST
Amazing Family Vacation
MARK M.
Apr 03 2018
We are a family of three from Ohio trying to get away from cold wet weather. We not only escaped the weather but we arrived at this amazing resort full of friendly helpful happy people. The food was very good and the amenities are great but what really sets this place apart are the amazing people that work there. It was the best vacation we have ever had as a family and we can't wait to return. The only even slightly negative thing I would say is that if you are a big beach person it may be a little disappointing. Lots of seaweed and very exposed however they work very hard to make it pleasant. Everything else was so great that we didn't even mind. We did the Preferred Club and would highly recommend it. Can't wait to return!
Customer Rating: 

TEST
Beautiful Resort!
THOMAS C.
Mar 28 2018
Gorgeous pool, delicious food with tons of variety, excellent staff! Would definitely stay here again.
Customer Rating: 

TEST
Spring Break with family
DANNY M.
Mar 27 2018
Awesome, time at the hotel. I would highly recommend.
Customer Rating: 

TEST
MATTHEW D.
Mar 12 2018
my only suggestion would be that the dessert was a little stale
Customer Rating: 

TEST
STACEY Z.
Mar 05 2018
Overall it was a nice last minute get away. We started out the trip with no transfers service at the airport upon our arrival. We approached another Amstar associate who was picking up a different group. He made a phone call and advised the transfer was on its way. When that transferred arrived it was for a different group. That associate then made another call for a new transfer. In the end it seemed they forgot our transfer. All the Amstar associates were very polite and helpful to get a transfer as fast as possible and we honestly did not wait long for everything to get cleared up. At check in, we upgraded to the Preferred Club which we mainly used for the adult pool section and the private lounge for breakfast. The breakfast at the main buffet was too crowded and not very organized to get food. For the remainder of the trip we used the private lounge and Cibu. We enjoyed the adults pool since it was a lot warmer than the main pool. We originally booked the tropical view room and was given the option to upgrade to an ocean view upon arrival. We denied the upgrade since the main difference seemed to be the view which we would have been fine with a tropical. When we got to the room our room key didn't work as well as the television. The room description said it had a Jacuzzi which was really a bath tub and the overall room just seemed disappointing. We returned to the front desk and upgraded to an ocean view since it was getaway weekend and we wanted a little more than a bath tub. The room was more an upgrade than we thought and would have upgraded in the first place if we knew the Jacuzzi would be an actual Jacuzzi in the room as well as an upgraded bathroom with a glass stand up shower. The food was amazing and the service was nice. We really can't complain about the trip and I would recommend this resort to specific families, however this may not have been a resort for us.
Customer Rating: 

TEST
Emphasis on sales and service
DAVID Z.
Feb 28 2018
Excellent service at resort but resort a bit o Excellent service at resort but room and facilities a little run down. Broken ice machine entire trip, old bath fixtures, leaky shower head, broken tile here and there, rusty shower curtain holders. Resort needs more maintenance staff and less sales people trying to sell you stuff all hours of the day.
Customer Rating: 

TEST
Wonderful!
ANN D.
Feb 26 2018
We will be back soon!
Customer Rating: 

TEST
TripAdvisor Traveller Reviews
Amazing place with awesome service!
Frøydis Garmo H,
Tue May 22 22:03:45 EDT 2018
I have never stayed in a hotel with such great service! The staff is the most friendly, smiling, helpful and attentive you can imagine! We felt welcome from the minute we stepped out of the car and until we left. The rooms, the food, the location - everything is great about this hotel. We loved the peace and quite and the fact that it´s outside the major hotel area.

Awesome Vaca Spot
devenshuler1, Fort Worth, Texas
Tue May 22 18:06:57 EDT 2018
We are very picky on resorts and this place really impressed us on the amount you get for your dollar! Food was awesome and the Entertainment Team was top notch! We will be back in the future! Top Shelf old Fashions

Great Resort / Great Service
Jonathan R,
Tue May 22 15:49:21 EDT 2018
The staff at Now Sapphire were very friendly and helpful. I travelled with my three kids and the staff did everything to ensure we were comfortable and had everything that we needed. The restaurants were great and I liked the fact that you didn't have to wear wrist bands and you did not require cards for towels at the beach and swimming pool.

20th Wedding Anniversary Getaway
cbkaulins, Pittsburgh
Tue May 22 14:32:23 EDT 2018
We arrived at the resort on Monday, May 14th for a 6 day stay in the Preferred Section. It was a trip to celebrate our 20th Wedding Anniversary that we booked through Apple Vacations. It was our first time staying at Now Sapphire. We were so looking forward to it because we stayed at their sister resort Now Jade last year which is about 10 minutes away. We had a wonderful stay there. We assumed other than Now Sapphire having more of a tropical look compared to a more modern look at Now Jade, that they would basically be the same when it came to food and service. Not true. We went to the Preferred Lounge to check in and were disappointed to find out that we did not receive a room with a jacuzzi tub on the balcony, which we were told we would have. It was one of perks we loved about being in a Preferred room at Now Jade. She didn’t seem to care that we were upset and in fact just kept asking who I talked to that told me that. I didn’t realize I should have written down the name of the person I spoke with on the phone, nor did I ever think I’d have to. She made us feel like we were being dishonest. The only other thing she said was if we spent $80 more a night that we could have a jacuzzi tub!!! Their Preferred section is definitely not worth it like it was at Jade. We were then told our room wouldn’t be ready until 3:00. Not a single room was available?? We arrived at the resort at 10:30. We had to go find our luggage and dig through it to change into our suits to kill time for 4 and a half hours! Our room was a first floor tropical view in building 1, which sits right up against the main pool and kids club area. Not really the romantic vibe we had pictured. It’s was clean, but outdated and the tub/shower was in pretty bad shape. I’m also not a fan of the bidet right in my face since it sits right across from your toilet. Needless to say we got no sleep our first night, it was so loud. Went to the Preferred lounge the next morning to complain about the noise and we wanted a different room. They talked us into attending one of their “presentations” for just an hour and a half of our time and we would receive $350 that we could use to upgrade our room to an oceanfront with a jacuzzi tub. We thought what the heck it’s only an hour and a half. Well, DON’T DO IT. It was three hours of us continually saying, “No thank you. We’re not interested!” They wouldn’t stop. By this time my husband was really upset and he’s never upset. We just constantly felt like we were getting the run around from the minute we arrived. We didn’t get the oceanfront room. We got ocean view that was filled with mosquitoes and it needed to be sprayed. Dear Lord! The buffet was just okay. Not as good and not as much variety as Jade. Paramour(the French restaurant) was very good. Cibu was just okay and Lemongrass was good. We ate lunch most days at The Bluewater Grill and it was pretty good. Our Preferred option for breakfast wasn’t good. Just like the buffet, but the my made some egg dishes. Now, one thing I want to say we loved was Alberto, Vicente and Jaime at the Preferred pool. Three great guys who took great care of us each day at the pool. The Preferred pool at Now Jade is an infinity pool, much larger and they cook something special everyday like fajitas or ceviche and always have burgers, nachos, fries and others to pick from. There is nothing like like at the Preferred pool at Sapphire. The grounds at Sapphire are beautiful. It’s beautiful at night all lit up. I truly believe if we had just booked a regular room and not spent all the extra money on Preferred we would have been much happier, but we were comparing Sapphire and Jade’s Preferred and needless to say, there’s no comparison.

Now Sapphire
beachbum2018-05, Dallas, Texas
Tue May 22 14:21:37 EDT 2018
Having stayed at the Now Jade resort two years ago, I expected Now Sapphire to be similar, but the two are very different. Now Sapphire is much more dated. The service was fairly good at the resort and I would say the food was average (I enjoyed the food more at Now Jade). The pool had the layout chairs which were the best feature, but the chairs outside of the pool were either in locations that had no breeze or it was all shade. The beach was awesome and the last few days we spent all of our time there and loved the beach bar! We go to do the kayaks and hobie cats and the staff was very helpful and friendly. Overall, this is an average resort, nothing fancy but has everything you need.



The comments and opinions on this Ratings and Reviews section of our website are the views and opinions of TripAdvisor members and AppleVacations.passengers. They are providied 'as is' and we accept no responsibility for any loss, injury, inconvenience or other damage resulting from this information. You should verify critical information (for example passports and visas, and customs) with the relevant authorities, and review our Fair Trade Contract and Things To Know Before You Go (including our Health and Safety Tips For Travelers) before you travel.
Be the first to know! Sign up for email deals. Subscribe