Cancun

NOW Sapphire Riviera Cancun


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Unlimited-Luxury®   All Inclusive    

Crystal Award Winner: Best Destination, 2015-2016
Golden Apple Award Winner: 2013

Exceptional Values!
Extra Value: Unlimited Connectivity:
Free calling to the U.S. and Canada. Apple Exclusive: Free non-stop transfers.
Golf: One complimentary round of golf per person, per day (cart mandatory & extra charge, restrictions apply).
Free Symbolic Weddings: Receive the Your Moments Wedding Package complimentary when booking the minimum required room category for a minimum of 7 nights. Restrictions may apply. See applebeachbrides.com.
Honeymoon: Receive the Do Not Disturb Honeymoon Package complimentary. This package is complimentary when booking a Preferred Club Suite Ocean View or higher for 7 nights or more (restrictions apply*)
Family: Two kids 12 & under Stay, Play, and Eat Free during select dates.

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Welcome to Now Sapphire Riviera Cancun, a sumptuous Unlimited Luxury® resort of Mayan-inspired architecture. Where oversized suites, gourmet restaurants, and one heavenly spa are yours.
Relax in one of 496 cozy Junior or Preferred Club Suites, handsomely appointed with all the special touches and dream views that make Now Sapphire so enchanting. Upgrade to a Preferred Club suite and enjoy enhanced amenities and services including ocean views, personalized check-in and check-out, an adults-only Preferred Club pool, pool concierge and bar service, and access to the Preferred Club lounge offering refreshments and complimentary computer access, and more!
Take the kids to Now and let 'em loose in the Explorer's Club for kids, ages 3 to 12 years old. Fully staffed and supervised, you'll find everything covered. Starting at 9 a.m. daily and going to 10 p.m., the Explorer's Club is ideal for stimulating young minds and hearts.
The Core Zone Teen's Club allows teenagers 13 through 17 to cut loose and have the time of their lives. Located next to the Explorer's Club, the Core Zone features nightly entertainment, daily activities and a vast array of sports and games. Activities are held for teens to make new friends, connect with those they are with and have an unforgettable time.
Now Sapphire Riviera Cancun has what your discerning palate craves. There are six reservation-free restaurants and five bars and lounges - as always, laid-back attire is the recommendation. Feel like a night out? Enjoy drinks, dinner and live entertainment at select neighboring resorts with Sip, Savor, and See, available from 6 p.m. to 1 a.m. (transportation not included).
Greening Your Life: Part of the Apple Vacations Greening Your Life initiative, this property is Rainforest Alliance Verified, sells locally made products in stores, and donates goods to local charities. Additional green initiatives include a turtle release program, waste recycling program, 100% environmentally-friendly cleaning products, biodegradable bathroom products, water-efficient bathroom systems, and motion-sensor light switches that work to conserve energy.
Find more information about Now Resorts & Spas.

*Subject to availability and double occupancy only. Prices and package subject to change without notice. This package cannot be combined with the Your Moments Wedding Package to receive both packages complimentary and cannot be deducted when purchasing other packages. To receive the package complimentary it is only applicable to couples staying within three months of their wedding date. Couple must present a copy of their wedding invitation or marriage certificate at the time of check-in. Package is available to all guests when purchased at the selling price.
HOTEL LOCATION
Located near the quaint fishing town of Puerto Morelos, Mexico, a short 15 minute ride from the Cancun International Airport.
Address: LOTE 10, MAZANA 9
RIVIERA MAYA
QR

MX
Local Phone: 011-52-998-872-8
Fax: 52-998-872-8384
HOTEL FACILITIES
Barber / Beauty Salon
Boutique Shops
Business Services
Car Rental
Concierge
Currency Exchange
Laundry / Dry Cleaning Service
Meeting Rooms
Shopping Mall Nearby (Hotel Zone-15 miles)
Pools
Number of Pools: 4
Outdoor Pools: 4     
Swim-up Bar
Golf: NEARBY
18 holes at Grand Coral Riviera Maya
Holes: 0
Tennis
Number of Courts: 2
Outdoor Courts: 2
Lighted Courts: 2
Court Fee: Complimentary
Water Sports on Site
Fishing: Additional Charge
Snorkeling: Complimentary
Hobie Cats: Complimentary
Wind Surf: Additional Charge
Health Club / Spa
Aerobics: Complimentary
Jacuzzi: Additional Charge
Nautilus Equipment: Complimentary
Sauna: Additional Charge
Steam Room: Additional Charge
Manicure / Pedicure: Additional Charge
Facials: Additional Charge
HOTEL DETAILS
This oceanfront setting, alongside a collection of pools featuring luxurious Bali beds and ocean front palapas, treats guests to the ultimate in waterfront relaxation, elegance, and tranquility. Beach:
Total Rooms: 496
Year Opened: 2010 Credit Cards: Visa, Master Card
ROOM TYPES
PREF DEALOFTHEDAY NONREFUNDABL
520 square feet, terrace or balcony with gardenview, Preferred Club amenities included.
1 King Bed or 2 Double Beds Other Amenities -
PREF CLUB JRS TROPICAL
520 square feet, terrace or balcony with gardenview, sitting area with sofa, luxury amenities, internet access ($), bathroom with tub & shower, MP3 docking station, 32" cable TV, Preferred Club amenities included.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Fan
Bathtub
Shower
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
JUNIOR SUITE TROPICAL
520 sq. ft., King or 2 doubles, Terrace or balcony with garden-view, Sitting area with sofa, 32" Cable TV, Mini-bar, Coffee maker, Safe, Ceiling fan, Iron, Hairdryer, Internet access ($), Alarm clock, MP3 docking station, Bathroom with tub & shower.
Other Amenities -
Air Conditioning
Fan
Bathtub
Shower
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
PREF JRS BEACH FRONT
520 sq. ft., King or 2 doubles, Terrace or balcony w/ beach front view, Sitting area ground floor, w/sofa, Luxury amenities, Jac on balcony, Internet access ($), Bath w/tub & shower, MP3 dock station, 32" Cable TV, Preferred Club amenities included.
Other Amenities -
Air Conditioning
Fan
Bathtub
Shower
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
PREF GOV SUITE OCEAN FRONT
990 sq. ft., King bed, Terrace with lanai & ocean front view, Separate living room & dining area, Luxury amenities, Internet access ($), MP3 docking station, 32" Cable TV, Bathroom with tub & shower, Preferred Club amenities included.
Other Amenities -
Air Conditioning
Fan
Bathtub
Shower
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
PREF JRS OCEAN FRONT
520 sq. ft., King or 2 doubles, Terrace or balcony w/ ocean front view, Sitting area higher floor, w/sofa, Luxury amenities, Jac on balcony, Internet access ($), Bath w/ tub & shower, MP3 docking station, 32" Cable TV, Preferred Club amenities included.
Other Amenities -
Air Conditioning
Fan
Bathtub
Shower
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
DEAL OF THE DAY NON REFUNDABLE
Other Amenities -
Kitchen

OTHER INFO
Room Service
DINING
NOW Sapphire Riviera Cancun features 1 meal plan options:
All Meals, Drinks & Tips
There are 6 Restaurants at NOW Sapphire Riviera Cancun:
Bluewater Grill - Offers some of the very best fine cuts, seafood and fish specialties. Open for lunch and dinner. Dress Code: Casual elegance.
Lemongrass - Taste the best in Asian cuisine that included Teppanyaki tables ansd Sushi Bar. Open for dinner from 6:00pm to 11:00pm. Dress Code: Casual elegance.
Paramour - An elegant, romantic atmosphere offering French cuisine. Open for dinner from 6:00pm to 11:00pm. Dress Code: Casual elegance. This is an Adults only restaurant.
Market Cafe - Specializing in International cuisine, our buffet restaurant has an exciting decor and offers an international menu in a casual atmosphere. Dining area with ocean- view available. Open for breakfast, lunch & dinner. Dress Code: Casual
Fresco - Mexican journey to delectable delights. Open for dinner from 6:00pm to 11:00pm Dress Code: Casual elegance
Cibu - Explore the rich flavors of the Mediterranean. Open for dinner. Open for dinner from 6:00pm to 11:00pm. Dress Code: Casual elegance
ACTIVITIES & ENTERTAINMENT
Daily Activities & Entertainment:
Kayaks, Sailing, Water Aerobics, Water Polo, Beach Volleyball, Beach Soccer, Ping-pong, Board Games, Scuba Dive Shop, Yoga, Bars: Splash (pool bar), The Reef (Preferred Club pool bar), The Sandbar (Preferred Club beach bar).
Nightly Activities & Entertainment:
Movies (on the beach), Bars: Moments (lobby bar), Eclipse Night Club, Theater
CHILDREN'S PROGRAMS
The Explorer's Club for kids offers fully-supervised children's program with arts & crafts, games, weekly camp out adventure, big screen & movies on the beach, Daily activities open from 9:00am to 10:00pm. Teens Club-Video games, X-Box, Pool table, etc.
Applicable Ages: 3 to 12 years old
Program Fees: Complimentary

Babysitting has an hourly fee plus an additional charge for taxicab if the babysitter needs to come to the hotel or stay after 8:00 p.m.

Apple Vacations Customer Satisfaction Score
Hotel Average
What to expect
Food Quality
Comfort
Cleanliness
Service
7050 Recommend
7050 past Apple Vacationers would recommend NOW Sapphire Riviera Cancun to their friends and family



Latest Apple Vacations Review >>
TripAdvisor Web Reviews
Based on 7116reviews
What to expect
Location
Rooms
Service
Value



TripAdvisor Traveller Reviews
Family Holiday to Cancun
Carl A, Northampton, United Kingdom
Tue Aug 15 09:29:20 EDT 2017
Visited the Now Sapphire in August with my wife and nine year old daughter. On arrival we were greeted with cold towels and ushered to the Preferred Club lounge and served champagne After checking in we were driven to our room which had Happy Anniversary banners on the door and a cold bottle of champagne waiting for us. The staff are amazing in all areas making sure everything you need you have There is a lot of seaweed on the beach but there is a team on the beach all day manfully trying to keep it clear Restaurants are nice and clean - and there is a varied enough selection to two weeks the hibachi at lemongrass being my favourite Would definitely recommend a visit

Best holiday ever!
JulieDockers, Kent, England
Mon Aug 14 14:28:27 EDT 2017
I have recently spent two weeks at Now Sapphire with my husband and we had a great time! Booked through Virgin Holidays! When we arrived there was a long wait for our luggage, but was ok once it got going!! The Hotel is only a 25 min coach ride from the airport which was great after a long flight. Make sure you buy mosquito bands from the rep ( ours sold them in the coach) or buy your own before you get there! We are both bitten but only a few times here and there, hardly saw any to be honest! I did spray myself a few times with 'jungle juice' which seemed to do the trick! When we arrived we were greeted with cold flannels and checked in in the Lounge, where you check in if you are signed up to the Preferred Club. This was painless and they got you drinks while you waited. A man in a golf buggy took us and our luggage to our room, we were in block 5. Great room and only a short walk from the main hotel/pool. When we arrived it was very humid but you get used to it after a couple of days then don't notice it!!! Pools- on the first day we went to the main pool- if you want sun beds in a prime spot then you need to put your towels down by 7am, or a bit later for a spot further away from the pool. The pool always has activities on and a swim up bar! Gets quite rowdy sometimes, especially with wedding parties ( there are lots of weddings) but never saw anyone badly behaved or drunk- even with the endless alcohol! If you are Preferred Club you can use the adults only pool which is much quieter! You can book Bali beds with Daniel there 24 hours ahead. Daniel worked very hard to book everyone in, and was a great host! He even bought fruit round in the afternoons! The barman here too are very entertaining - thank you! Make sure you book 24 hours in advance or you don't get a Bali bed!!! The food is very good here- we ate in every restaurant but Cibu was my favourite hands down!!! Co Co cafe is great for hot drinks and naughty cakes 24/7 and was always popular! Surprisingly we found Paramour ( adults only) the worst restaurant as the food was not to our taste but that's just personal opinion. Make sure you order house wine at the Al La Carte restaurants as they try and sell you wine you can purchase. Tipping- this is a grey area and the American guests seem to tip $1 every time they go to the bar. You don't have to tip, but we did at the Al La Carte restaurants ( just 40 pesos at the end) and we also tipped Fernando in the Lobby Bar as he was great! You find that if you tip here and there they fill your drinks up without you asking- great and dangerous at the same time!!!! We also tipped Room service man, maid at end of holiday and bell boys for helping with luggage, but as I said it's up to you! They take US dollars or Pesos here, either is ok. Staff are great here, nothing is too much trouble! Trips- we booked our trips through the Virgin Rep when we got here. You can also book trips from the hotel staff but I was told there is not much difference in price. We did Chichen Itza- full day trip which was great but did take 3.5 hours each way!!!! Also Virgin Ahoy- highly recommended as you get to swim with the Dolphins during this trip and also the Jolly Roger Pirate ship dinner/show which was brilliant- I'd recommend this. The big trips do pick you up very early- 6.20am so be prepared for that but it's sooo worth it! Watch out for the hotel staff promising you $200 towards the Spa/dinner on the beach etc. This is part of a sales strategy and they want you to go to a sales presentation in return for the money voucher. I was clued up to this before we arrived so didn't entertain it!! Entertainment- the team do a great job and you can get as involved or uninvolved as you want to. The nightly shows were ok, not great and they have the same shoes each week- might be good to have a 2 week cycle for shows so guests staying 14 nights don't have to see the same show twice? The 3pm crazy fame in the main pool each day was lots of fun so look out for that! All in all it was a great holiday that went to fast!!! Favourite cocktail was the Bob Marley- try that one or the Electric Lemonade.

Holiday heaven
27annieg18,
Mon Aug 14 12:53:42 EDT 2017
I came to Now Sapphire with my husband and elderly in-laws in July for an adults only holiday. We paid the extra for the preferred club membership not knowing what to expect, but we were not disappointed. It was worth every penny to have a little escape haven lounge for a concierge or just a coffee and lunch away from the hustle and bustle outside. It was great having an adults only pool with staff Eduardo and Felisiano on the bar making our very delicious cocktails and Daniel the sunbed concierge. All staff very attentive and hard working lovely people. There are lots of choices of restaurants from japanese to french aswell as of course a mexican! Our 'preferred club' membership meant we also had our own restaurant (Cibu) for breakfast which was a nice alternative too. Our accomodation was spotlessly clean and very typically mexican in style. It was cleaned and towels/bedding were changed daily if we wanted. There were various things going on in the evening from entertainment in the theatre to a marketplace where you could purchase gifts or mexican souvenirs or handicrafts made by the Mayans. We thoroughly enjoyed our holiday at Now Sapphire resort and would definitely recommend it to friends and family to visit.

Great Hotel
Karen B,
Mon Aug 14 10:02:23 EDT 2017
Spent a wonderful week here had an amazing holiday staff couldn't do enough for us. Room was very spacious and the choice of restaurants was fantastic, in particular the French restaurant we ate there twice and the service and food was outstanding. Wouldn't hesitate to book again.....the perfect holiday

Amazing Experience in Riviera CANCUN
Charles E. F,
Mon Aug 14 09:19:07 EDT 2017
First of all, gracias to all the staff at Now Sapphire for the amazing experience we had. Karina, thank you for everything and for making our stay such an incredible experience. This resort has everything to offer from beach or pool side Bali beds to incredible restaurant and food. If your looking to relax and unwind, this is the perfect resort. I am really speechless when it comes to the entertainment staff. They work really hard to make sure all the guest are smiling and the activities they plan everyday is for everyone in the resort. For everyone reading this review, I as well wonder why this resort has such great reviews prior to arriving. I know now first hand the reason why. The staff of this resort, Now Sapphire is just amazing and will have you coming back. Overall this luxury Resort is incredible, the perfect place to forget about everything and just enjoy your vacation. Gracias Now Sapphire thank you for our experience of Mexico.



The comments and opinions on this Ratings and Reviews section of our website are the views and opinions of TripAdvisor members and AppleVacations.passengers. They are providied 'as is' and we accept no responsibility for any loss, injury, inconvenience or other damage resulting from this information. You should verify critical information (for example passports and visas, and customs) with the relevant authorities, and review our Fair Trade Contract and Things To Know Before You Go (including our Health and Safety Tips For Travelers) before you travel.
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