Cancun

NOW Sapphire Riviera Cancun


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Unlimited-Luxury®   All Inclusive    

Exceptional Values!
Extra Value: Unlimited Connectivity:
Free calling to the U.S. and Canada. Apple Exclusive: Free non-stop transfers.
Golf: One complimentary round of golf per person, per day (cart mandatory & extra charge, restrictions apply).
Free Symbolic Weddings: Receive the Your Moments Wedding Package complimentary when booking the minimum required room category for a minimum of 7 nights. Restrictions may apply. See applebeachbrides.com.
Honeymoon: Receive the Do Not Disturb Honeymoon Package complimentary. This package is complimentary when booking a Preferred Club Suite Ocean View or higher for 7 nights or more (restrictions apply*)
Family: Two kids 12 & under Stay, Play, and Eat Free during select dates.

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Welcome to Now Sapphire Riviera Cancun, a sumptuous Unlimited Luxury® resort of Mayan-inspired architecture. Where oversized suites, gourmet restaurants, and one heavenly spa are yours.
Relax in one of 496 cozy Junior or Preferred Club Suites, handsomely appointed with all the special touches and dream views that make Now Sapphire so enchanting. Upgrade to a Preferred Club suite and enjoy enhanced amenities and services including ocean views, personalized check-in and check-out, an adults-only Preferred Club pool, pool concierge and bar service, and access to the Preferred Club lounge offering refreshments and complimentary computer access, and more!
Take the kids to Now and let 'em loose in the Explorer's Club for kids, ages 3 to 12 years old. Fully staffed and supervised, you'll find everything covered. Starting at 9 a.m. daily and going to 10 p.m., the Explorer's Club is ideal for stimulating young minds and hearts.
The Core Zone Teen's Club allows teenagers 13 through 17 to cut loose and have the time of their lives. Located next to the Explorer's Club, the Core Zone features nightly entertainment, daily activities and a vast array of sports and games. Activities are held for teens to make new friends, connect with those they are with and have an unforgettable time.
Now Sapphire Riviera Cancun has what your discerning palate craves. There are six reservation-free restaurants and five bars and lounges - as always, laid-back attire is the recommendation. Feel like a night out? Enjoy drinks, dinner and live entertainment at select neighboring resorts with Sip, Savor, and See, available from 6 p.m. to 1 a.m. (transportation not included).
Greening Your Life: Part of the Apple Vacations Greening Your Life initiative, this property is Rainforest Alliance Verified, sells locally made products in stores, and donates goods to local charities. Additional green initiatives include a turtle release program, waste recycling program, 100% environmentally-friendly cleaning products, biodegradable bathroom products, water-efficient bathroom systems, and motion-sensor light switches that work to conserve energy.
Find more information about Now Resorts & Spas.

*Subject to availability and double occupancy only. Prices and package subject to change without notice. This package cannot be combined with the Your Moments Wedding Package to receive both packages complimentary and cannot be deducted when purchasing other packages. To receive the package complimentary it is only applicable to couples staying within three months of their wedding date. Couple must present a copy of their wedding invitation or marriage certificate at the time of check-in. Package is available to all guests when purchased at the selling price.
HOTEL LOCATION
Located near the quaint fishing town of Puerto Morelos, Mexico, a short 15 minute ride from the Cancun International Airport.
Address: LOTE 10, MAZANA 9
RIVIERA MAYA
QR

MX
Local Phone: 011-52-998-872-8
Fax: 52-998-872-8384
HOTEL FACILITIES
Barber / Beauty Salon
Boutique Shops
Business Services
Car Rental
Concierge
Currency Exchange
Laundry / Dry Cleaning Service
Meeting Rooms
Shopping Mall Nearby (Hotel Zone-15 miles)
Pools
Number of Pools: 4
Outdoor Pools: 4     
Swim-up Bar
Golf: NEARBY
18 holes at Grand Coral Riviera Maya
Holes: 0
Tennis
Number of Courts: 2
Outdoor Courts: 2
Lighted Courts: 2
Court Fee: Complimentary
Water Sports on Site
Fishing: Additional Charge
Snorkeling: Complimentary
Hobie Cats: Complimentary
Wind Surf: Additional Charge
Health Club / Spa
Aerobics: Complimentary
Jacuzzi: Additional Charge
Nautilus Equipment: Complimentary
Sauna: Additional Charge
Steam Room: Additional Charge
Manicure / Pedicure: Additional Charge
Facials: Additional Charge
HOTEL DETAILS
This oceanfront setting, alongside a collection of pools featuring luxurious Bali beds and ocean front palapas, treats guests to the ultimate in waterfront relaxation, elegance, and tranquility. Beach:
Total Rooms: 496
Year Opened: 2010 Credit Cards: Visa, Master Card
ROOM TYPES
PREF GOV SUITE OCEAN FRONT
990 sq. ft., King bed, Terrace with lanai & ocean front view, Separate living room & dining area, Luxury amenities, Internet access ($), MP3 docking station, 32" Cable TV, Bathroom with tub & shower, Preferred Club amenities included.
Other Amenities -
Air Conditioning
Fan
Bathtub
Shower
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
PREF JRS OCEAN FRONT
520 sq. ft., King or 2 doubles, Terrace or balcony w/ ocean front view, Sitting area higher floor, w/sofa, Luxury amenities, Jac on balcony, Internet access ($), Bath w/ tub & shower, MP3 docking station, 32" Cable TV, Preferred Club amenities included.
Other Amenities -
Air Conditioning
Fan
Bathtub
Shower
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
DEAL OF THE DAY NON REFUNDABLE
Other Amenities -
Kitchen
PREF DEALOFTHEDAY NONREFUNDABL
520 square feet, terrace or balcony with gardenview, Preferred Club amenities included.
1 King Bed or 2 Double Beds Other Amenities -
PREF CLUB JRS TROPICAL
520 square feet, terrace or balcony with gardenview, sitting area with sofa, luxury amenities, internet access ($), bathroom with tub & shower, MP3 docking station, 32" cable TV, Preferred Club amenities included.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Fan
Bathtub
Shower
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
JUNIOR SUITE TROPICAL
520 sq. ft., King or 2 doubles, Terrace or balcony with garden-view, Sitting area with sofa, 32" Cable TV, Mini-bar, Coffee maker, Safe, Ceiling fan, Iron, Hairdryer, Internet access ($), Alarm clock, MP3 docking station, Bathroom with tub & shower.
Other Amenities -
Air Conditioning
Fan
Bathtub
Shower
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
PREF JRS BEACH FRONT
520 sq. ft., King or 2 doubles, Terrace or balcony w/ beach front view, Sitting area ground floor, w/sofa, Luxury amenities, Jac on balcony, Internet access ($), Bath w/tub & shower, MP3 dock station, 32" Cable TV, Preferred Club amenities included.
Other Amenities -
Air Conditioning
Fan
Bathtub
Shower
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe

OTHER INFO
Room Service
DINING
NOW Sapphire Riviera Cancun features 1 meal plan options:
All Meals, Drinks & Tips
There are 6 Restaurants at NOW Sapphire Riviera Cancun:
Fresco - Mexican journey to delectable delights. Open for dinner from 6:00pm to 11:00pm Dress Code: Casual elegance
Cibu - Explore the rich flavors of the Mediterranean. Open for dinner. Open for dinner from 6:00pm to 11:00pm. Dress Code: Casual elegance
Bluewater Grill - Offers some of the very best fine cuts, seafood and fish specialties. Open for lunch and dinner. Dress Code: Casual elegance.
Lemongrass - Taste the best in Asian cuisine that included Teppanyaki tables ansd Sushi Bar. Open for dinner from 6:00pm to 11:00pm. Dress Code: Casual elegance.
Paramour - An elegant, romantic atmosphere offering French cuisine. Open for dinner from 6:00pm to 11:00pm. Dress Code: Casual elegance. This is an Adults only restaurant.
Market Cafe - Specializing in International cuisine, our buffet restaurant has an exciting decor and offers an international menu in a casual atmosphere. Dining area with ocean- view available. Open for breakfast, lunch & dinner. Dress Code: Casual
ACTIVITIES & ENTERTAINMENT
Daily Activities & Entertainment:
Kayaks, Sailing, Water Aerobics, Water Polo, Beach Volleyball, Beach Soccer, Ping-pong, Board Games, Scuba Dive Shop, Yoga, Bars: Splash (pool bar), The Reef (Preferred Club pool bar), The Sandbar (Preferred Club beach bar).
Nightly Activities & Entertainment:
Movies (on the beach), Bars: Moments (lobby bar), Eclipse Night Club, Theater
CHILDREN'S PROGRAMS
The Explorer's Club for kids offers fully-supervised children's program with arts & crafts, games, weekly camp out adventure, big screen & movies on the beach, Daily activities open from 9:00am to 10:00pm. Teens Club-Video games, X-Box, Pool table, etc.
Applicable Ages: 3 to 12 years old
Program Fees: Complimentary

Babysitting has an hourly fee plus an additional charge for taxicab if the babysitter needs to come to the hotel or stay after 8:00 p.m.

Apple Vacations Customer Satisfaction Score
Hotel Average
What to expect
Food Quality
Comfort
Cleanliness
Service
7050 Recommend
7050 past Apple Vacationers would recommend NOW Sapphire Riviera Cancun to their friends and family



Latest Apple Vacations Review >>
TripAdvisor Web Reviews
Based on 7382reviews
What to expect
Location
Rooms
Service
Value



Apple Vacations Traveller Reviews
MARK M.
Oct 18 2017
We loved our stay at the resort and we plan to come back with our daughter next time since it was very kid friendly. However, I didn't like the pressure that was put on us to attend the vacation seminar breakfast's. I felt harassed by some of the staff to the point my husband and I didn't even want to walk through the lobby area when we needed to. I think this is something the resort needs to look into and consider changing.
Customer Rating: 

TEST
Excellent hotel
PRAVIN B.
Sep 19 2017
Very nice hotel. Christian at check in is very helpful. Sandy in entertainment team was very friendly.
Customer Rating: 

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Adult Preferred Club
DAVID S.
Sep 04 2017
Adult Preferred Club section was worth the extra money
Customer Rating: 

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Now Sapphire experience
ANTHONY D.
Aug 26 2017
The hotel was good but not excellent. The highlight was the sandbar, the bartenders where excellent there. I think if we had to book again, we would have stayed at the Royal Sands in Cancun. Some of the staff went out of there way to make our trip wonderful and others seemed indifferent to our requests. Overall we had a good time and enjoyed our time there. The one downside was the check in process, our flight can in at 10 and they would not let us check in until 3pm. We had to pay $420.00 upgrade charge to be able to check in at 1 pm and also get a preferred room.
Customer Rating: 

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Now Sapphire - Riviera Maya
TARA K.
Aug 18 2017
I recommend this hotel if you are looking for better than average, but not five star. The hotel was very clean, staff was friendly, and the only real draw back was needing to wake up early to secure pool lounge chairs. Dress codes for dinner are not enforced other than one restaurant.
Customer Rating: 

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Fun Group Vacation
JENNIFER B.
Aug 17 2017
I would highly recommend this resort to family and friends. We were a group of 16 (4 families total). Highlights of this hotel for our group were that each family booked two (2) rooms to accommodate pre-teen children and the rooms were connecting. Plenty of room for everyone to have an enjoyable vacation. The food in the restaurants was much better than some other resorts we have stayed at - especially Cibu. The service and food was excellent. The entertainment staff worked very hard from sun up to sun down to ensure guests were having a great time. "Chicken Legs" (Luigi), Stephanie, CC and Sandra were full of energy. Even tropical storm Franklin couldn't put a damper on the fun. We spent an enjoyable day at the spa and service was very good. My only criticisms would be the service in the Blue Water Grill some days was slower than others.
Customer Rating: 

TEST
Pool chairs
JACOB R.
Aug 14 2017
If I go to the pool to save some chairs .I expect to be able to keep those chairs for the day.Not have some one take my towels and personal items if I go swimming or eat breakfast or lunch.You should add more chairs and umbrellas because you don't have enough.For a 6 golden Apple hotel you are disappointing in this area.
Customer Rating: 

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First time at NOW
JENNIFER H.
Aug 14 2017
It was our first trip to a NOW property and we were pleasantly surprised by the level of service and the quality overall.
Customer Rating: 

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Great Resort!
JAMES S.
Jul 16 2017
I usually don do reviews, but this one is worth it! The Resort is beautiful, the entertainment is great, the service and food are wonderful!! you will not be disappointed!!
Customer Rating: 

TEST
Great stay at the NOW
RANDY A.
Jul 10 2017
My husband, 18 yr old daughter and I went to Now Sapphire for 4 nights - We loved the resort. We were in the preferred club and the check in was easy and the adult pool was nice when we wanted to have quiet time. The only thing I would say about Apple is that there were 3 of us on the trip - all adults and the resort said that Apple said we needed a king bed only- with 3 adults that doesn't make sense - and we had 2 ladies say that Apple put in the request for king bed.???? I would suggest that apple pays more attention to that - we were lucky and got 2 beds but there were 4 weddings going on when we checked in and there is a possibility we could not have gotten 2 beds. The pickup at the airport was smooth - We did notice with us and with others that once we told the Amstar workers that we were not interested in going to the breakfast to talk about becoming a member or whatever it is they try to sell you on that we were the last ones to leave the airport. And we weren't the only ones that thought it was because we said no we didn't want to go to the meeting/breakfast.
Customer Rating: 

TEST
Wonderful trip and hotel
GREGORY S.
Jun 30 2017
We had a fabulous week at Now Sapphire. The complex is very nice, food is good and beach is nice. Staff were incredible.
Customer Rating: 

TEST
TripAdvisor Traveller Reviews
Stop Questioning: BOOK NOW
Jamie M, San Diego, California
Thu Oct 19 12:09:47 EDT 2017
I stayed at the resort from 9-26 to 10-7. My husband and I got married there on 9.29.17 We had 30 guests. Every Single Person not only had a great time, but said it was the best vacation of their lives! I couldn't agree more. Rooms: The rooms are awesome. There probably isn't a bad one on the property. We stayed in the PClub, as did most our guests. We had both a Oceanview (WOW) and Jungle room after everyone left. The Ocean view was insane for wedding photos and was a great size. Jennifer at the Pref. Lounge helped me literally every single day, from my room to every guest she solved any booking issue I had with joy and ease. Her helpfulness brightened my day every single time. The rooms are super clean, stocked everyday, and they include a notice of all events daily when they do turn down service. It rained a little at night so it would have been nice to be closer to the lobby area, but over all we loved staying by the beach bar and pref pool! Pools: The main pool is a BLAST!!! So many fun games and the bartenders are amazing. My man IVAN was THE best attendant EVER! He remembered all my guests names and drinks and would stop to say in other parts of the resort. He is definitely a reason I could go back next year. Daniel at the adult pool helped us every day and was so kind and chipper. The adult pool was for sure more our speed after everyone left. Main pool is a party, adult pool is cocktail happy lounging. The ONLY con I have is I wish they were better at over serving awareness. We saw one woman puke in the pool and it was handled right away, but way before she got to that point she should have been cut off. That was the only case of over serving I saw, and it was a 50 year old sassy woman. SPA: GO TO THE HYDRO THERAPY. Book this every day if you can. OMG the sauna and cool pool. Just wow. GREAT zen way to start or end the day. Take advantage of it! Service: WOW what to say about the service. In the lobby, Enrique really handles it all. I saw him all over and he remembered my family and us every single time. He went out of his way to help us be happy and was a pleasure to get to know. Effrain is the best bartender you could ever hope to have at your bar or your wedding. He helped us create a fun shot signiture for our wedding then made them for my family and I every time he saw us- great attitude and overall day maker. Manuela... the sweetest most helpful face to see in the lobby bar. We would go out of our way to make sure we were in her section. She has a huge smile and is sincerely caring. We adored her service. Fernando at the club, oh what to say. Poor guy saw us at our best and our worst haha and STILL loved us. He served us before our wedding day, then post recepetion party, then every other night. The guy has charm, is super smart, and makes service a pirority! All of these people are the reason we are already planning a trip back!! Wedding: Look no further. Ramon was my coordinator and he helped make the event of my dreams. He answered all my questions and even added in a few items to really make my wedding special. The ceremony was outside on the Terrace and it was PERFECT!!!! The pictures are amazing and very much like a dream. We opted to do our reception in one of their awesome ballrooms because we feared it would sprinkle, SO SO SO happy we did! Not only was it SO romantic with the lighting but my dj fit perfect the bar was awesome and guess what.... AC!!!!!! Let me tell you... it is HUMID there. As a bride is was such a blessing to be in AC. I'm so overjoyed with our wedding, please book you will be so happy!

Simply amazing!
justdanielleb, Overland Park, Kansas
Thu Oct 19 10:22:53 EDT 2017
This is our 2nd time staying on this resort. We were there from October 9-15, 2017 - and it was perfection! We will definitely be back again next year! I love the open air, thatched roofing and the very laid back vibe of this resort. The staff is very friendly, and helpful. Our room was cleaned and restocked daily, by our amazing housekeeper Patricia! We spent several days at the pool bar, and it must be said that Juan and Vicente were absolutely top notch! My group met Juan on our first visit, and we were pleasantly surprised when he remembered us! It definitely adds to the welcoming and friendly vibe when you're greeted with familiar, friendly faces! We were well cared for, on all levels. I can't say enough about how wonderful this resort is, so you should definitely check it out for yourself - heck, we may even see you there next year. ;-)

Amazing Vacation!!!
Wendy F,
Thu Oct 19 07:57:28 EDT 2017
We just back to the States yesterday and I miss my ocean view. We stayed a week in an ocean front room and it was well worth the price. The food was amazing, especially the hibachi at Lemongrass. We ate their twice. The market café had an abundance of choices and we never left hungry. We usually do the Caribbean area and I have to say, the food here by far surpasses what our expectations were. I want to give a special shout out to Luis (Luigi) and CeCe. You 2 were amazing. We participated in quite a few of your activities throughout the week and you really went above and beyond. Thank you. I know all of you work very long hours every day, but you couldn't tell. You always had a smile for everyone and had so much energy that rubbed off on the guests. We went to the adult, preferred pool only once. It was nice, but we liked the high energy and entertainment going on better at the main pool. Not to mention, that was where the swim-up bar was. I've seen people on here complaining that its not fair of guests throwing down towels and walking away from the lounge chairs by the pool. I have to disagree. From our point of view....we would throw our towels down on the chairs we wanted, go to breakfast, go back to our room to change and grab our bag and then head to the pool for the day. I honestly don't see anything wrong with this. My opinion. The wait staff, from the pool area to all of the restaurants was amazing. Someone was always their to fulfill every request. We had great service. I know tips are included, but we are tippers. The way I look at it is these people have gone out of their way to meet all of our expectations and truly give us an amazing vacation in paradise and we're going to show our gratitude. Our room was cleaned every day. We had a few extra special requests for our room and they didn't even bat an eye when we asked. We had a partially broken shower handle in our room, but figured out how to work around that. Probably should have said something so it could get fixed, but we didn't. We didn't hang out on the beach, but it was beautiful. Yes, there is sea grass built up daily on the beach, but kudos to the employees that we saw out their raking all day, every day from sun up to sun down, picking it up. The way I see it, you guys have the hardest, probably most unrecognized job their, so I want to say thank you. Tips to other travelers: If you're a coffee drinker, like we are, bring an insulated big coffee mug. If you like sipping your slushy cocktail of choice thru a straw....bring some. They don't provide them at the bars. Your morning insulated coffee mug also works great down at the pool. Have the bartenders make your drink in that. We fed the mosquitos at night, as we didn't think about bug spray. They sell it in the gift shop, but as expected, it was a bit pricey. Clint and Mindy....if you're reading this, thank you for sharing a couple days of your life with us. Tell your kids Hi. It was great meeting and talking to you guys. Overall, we will be back. Had a great time and miss it already.

Baby/Kid friendly review plus more
tw7753, Saint Peters, Missouri
Thu Oct 19 07:46:39 EDT 2017
I'm here now till next week so I will update review shortly after I return home... When I researched and looked thru all reviews/quest I was looking for baby friendly info. So I'm here to review that and more for those coming with kids/babies. They do have Gerber jarred baby food in the buffet area ONLY in the morning.... I grabbed what I needed for the day. Altho I did pack some since I wasn't sure if they had any... They have carrots, peach, apple, just to name a few. They also have pretty sturdy high chairs at the restaurants. My son can't hold himself steady in those wooden ones the US has (where I am too from), the ones they have here at plastic nice ones that my little boy is safe enough to sit in. The crib I was told that would be in the room is actually a play pen. They put some sort of pad in it that doesn't fit in the pack in play fully so for my 8mth old, who could get wedged in the crack, we just put some blankets in the crack and I had brought my own fitted crib sheet so it was able to cover the whole pad plus my blankets I used to fill in the crack. Worked great. So I recommend you bring a crib sheet too and something to wedge in there. The maid just put a reg sheet on it, not a fitted one which could be dangerous for younger babies. Also, we came with a bottle warmer, baby monitor, noise maker, etc... Forgot a power strip. There's only about 3 single plugs in the room to use for personal items. I came with a load of frozen breast milk... There is not space in refrigerator for a freezer section... So far, I'm hoping the ice from the ice maker will be good enough to keep it fresh for the week, I did bring my own cooler just in case. Also, the floors are hard as heck, make sure you bring something cushiony if you plan to let your baby on the floor to get some wiggle room. The kids area, my son is 8, so he has to go to the Explorers Club. Didn't seem to lively with kids but it's nice. I think it's alittle too kiddish for an 8 yr old... He seems more interested in the teen place but he's not allowed till he's older. Haven't seen ALOT of kids but I see them. Food is delish including room service. I had the ribeye and fish tacos and they were awesome. Room is great. We have the Jr deluxe ocean front. Bath/shower combo. Water can change temp during shower. Jacuzzi is nice and hot. Not alot of hangers in closet but we were able to request more. Not alot of drawer space for a family of 4 but we made do. Plenty of drinks in refrigerator. Also, for prefferred members, if you want to reserve the Bali beds, I was told to be at the front of the pool by 8am to reserve for the NEXT day. None are open the day of. I got there at 8:04am and they were all booked up. So next time, I will be there in line at 7:30am. Just a tip. I will update review further.

Amazing
Jacqueline P, Gillingham, England, United Kingdom
Thu Oct 19 04:31:49 EDT 2017
If you have booked you have made a very good choice if considering ... book now. This hotels is great in all aspects from staff, food, entertainment and location. We have just returned from one week, we had an amazing time. The food in all the restaurants we ate at where great. The staff where so friendly and helpful. Amazing quick and easy check in and out. Beach is gorgeous yes there is seaweed but this is an issue beyond anyone's control and the men clearing it work so hard all day and deserve a medal. Activities all day for those that want it and very food evening entertainment. All in all all staff do an amazing job and made out holiday will 100% be going back. .



The comments and opinions on this Ratings and Reviews section of our website are the views and opinions of TripAdvisor members and AppleVacations.passengers. They are providied 'as is' and we accept no responsibility for any loss, injury, inconvenience or other damage resulting from this information. You should verify critical information (for example passports and visas, and customs) with the relevant authorities, and review our Fair Trade Contract and Things To Know Before You Go (including our Health and Safety Tips For Travelers) before you travel.
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