Cancun

NOW Sapphire Riviera Cancun


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Unlimited-Luxury®   All Inclusive    

2018 Exceptional Values
Extra Value: Unlimited Connectivity:
Free calling to the U.S. and Canada. Apple Exclusive: Free non-stop transfers.
Golf: One complimentary round of golf per person, per day (cart mandatory and extra charge, restrictions apply).
Free Symbolic Weddings: Receive the Your Moments Wedding Package complimentary when booking the minimum required room category for a minimum of 7 nights. Restrictions may apply. See applebeachbrides.com.
Honeymoon: Receive the Do Not Disturb Honeymoon Package complimentary. This package is complimentary when booking a Preferred Club Junior Suite Ocean-Front View or higher for 7 nights or more (restrictions apply*).
Family: Two kids 12 and under Stay, Play, and Eat Free during select dates.

2019 Exceptional Values
Extra Value: Unlimited Connectivity:
Free calling to U.S. and Canada, Free WiFi throughout the resort and more. Apple Leisure Group Exclusive: Free non-stop transfers.
Golf: One complimentary round of golf per person, per day (cart mandatory & extra charge, restrictions apply).
Free Symbolic Weddings: Receive the Your Moments Wedding Package complimentary when booking the minimum required room category for a minimum of 7 nights. Restrictions may apply. See applebeachbrides.com.
Honeymoon: Receive the Do Not Disturb Honeymoon Package complimentary. This package is complimentary when booking a Preferred Club Junior Suite Ocean-Front View or higher for 7 nights or more (restrictions apply*).
Family: Two kids 12 & under Stay, Play, & Eat Free during select dates.

New Video!

Welcome to Now Sapphire Riviera Cancun, a sumptuous Unlimited Luxury® resort of Mayan-inspired architecture.

Take the kids to Now and let 'em loose in the Explorer's Club for kids, ages 3 to 12 years old. Fully staffed and supervised, you'll find everything covered.

The Core Zone Teen's Club allows teenagers 13 through 17 to cut loose and have the time of their lives. Located next to the Explorer's Club, the Core Zone features nightly entertainment, daily activities and a vast array of sports and games.

Now Sapphire Riviera Cancun has what your discerning palate craves. There are six reservation-free restaurants and five bars and lounges. Enjoy drinks, dinner and live entertainment at select neighboring resorts with Sip, Savor, and See, available from 6 p.m. to 1 a.m. (transportation not included).

Greening Your Life: Part of the Apple Vacations Greening Your Life initiative, this property is Rainforest Alliance Verified, sells locally made products in stores, and donates goods to local charities.

Find more information about Now Resorts & Spas.

*Subject to availability and double occupancy only. Prices and package subject to change without notice. This package cannot be combined with the Your Moments Wedding Package to receive both packages complimentary and cannot be deducted when purchasing other packages. To receive the package complimentary it is only applicable to couples staying within three months of their wedding date. Couple must present a copy of their wedding invitation or marriage certificate at the time of check-in. Package is available to all guests when purchased at the selling price.
HOTEL LOCATION
Located near the quaint fishing town of Puerto Morelos, Mexico, a short 15 minute ride from the Cancun International Airport.
Address: LOTE 10, MAZANA 9
RIVIERA MAYA
QR

MX
Local Phone: 011-52-998-872-8
Fax: 52-998-872-8384
HOTEL FACILITIES
Barber / Beauty Salon
Boutique Shops
Business Services
Car Rental
Concierge
Currency Exchange
Laundry / Dry Cleaning Service
Meeting Rooms
Shopping Mall Nearby (Hotel Zone-15 miles)
Pools
Number of Pools: 4
Outdoor Pools: 4     
Swim-up Bar
Golf: NEARBY
18 holes at Grand Coral Riviera Maya
Holes: 0
Tennis
Number of Courts: 2
Outdoor Courts: 2
Lighted Courts: 2
Court Fee: Complimentary
Water Sports on Site
Fishing: Additional Charge
Snorkeling: Complimentary
Hobie Cats: Complimentary
Wind Surf: Additional Charge
Health Club / Spa
Aerobics: Complimentary
Jacuzzi: Additional Charge
Nautilus Equipment: Complimentary
Sauna: Additional Charge
Steam Room: Additional Charge
Manicure / Pedicure: Additional Charge
Facials: Additional Charge
HOTEL DETAILS
This oceanfront setting, alongside a collection of pools featuring luxurious Bali beds and ocean front palapas, treats guests to the ultimate in waterfront relaxation, elegance and tranquility. AMResorts® will now be welcoming small dogs (22lbs./10 kg or less) at all Zoetry® Wellness & Spa Resorts, Secrets®, Breathle ss®, Dreams® and Now® Resorts & Spas. Guests no longer need to leave their beloved dogs behind when traveling. Beach:
Total Rooms: 496
Year Opened: 2010 Credit Cards: Visa, Master Card
ROOM TYPES
PREF DEALOFTHEDAY NONREFUNDABL
520 square feet, terrace or balcony with gardenview, Preferred Club amenities included.
1 King Bed or 2 Double Beds Other Amenities -
PREF CLUB JRS TROPICAL
520 square feet, terrace or balcony with gardenview, sitting area with sofa, luxury amenities, internet access ($), bathroom with tub & shower, MP3 docking station, 32" cable TV, Preferred Club amenities included.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Fan
Bathtub
Shower
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
JUNIOR SUITE TROPICAL
520 sq. ft., King or 2 doubles, Terrace or balcony with garden-view, Sitting area with sofa, 32" Cable TV, Mini-bar, Coffee maker, Safe, Ceiling fan, Iron, Hairdryer, Internet access ($), Alarm clock, MP3 docking station, Bathroom with tub & shower.
Other Amenities -
Air Conditioning
Fan
Bathtub
Shower
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
PREF JRS BEACH FRONT
520 sq. ft., King or 2 doubles, Terrace or balcony w/ beach front view, Sitting area ground floor, w/sofa, Luxury amenities, Jac on balcony, Internet access ($), Bath w/tub & shower, MP3 dock station, 32" Cable TV, Preferred Club amenities included.
Other Amenities -
Air Conditioning
Fan
Bathtub
Shower
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
PREF GOV SUITE OCEAN FRONT
990 sq. ft., King bed, Terrace with lanai & ocean front view, Separate living room & dining area, Luxury amenities, Internet access ($), MP3 docking station, 32" Cable TV, Bathroom with tub & shower, Preferred Club amenities included.
Other Amenities -
Air Conditioning
Fan
Bathtub
Shower
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
PREF JRS OCEAN FRONT
520 sq. ft., King or 2 doubles, Terrace or balcony w/ ocean front view, Sitting area higher floor, w/sofa, Luxury amenities, Jac on balcony, Internet access ($), Bath w/ tub & shower, MP3 docking station, 32" Cable TV, Preferred Club amenities included.
Other Amenities -
Air Conditioning
Fan
Bathtub
Shower
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
DEAL OF THE DAY NON REFUNDABLE
Other Amenities -
Kitchen

OTHER INFO
Room Service
DINING
NOW Sapphire Riviera Cancun features 1 meal plan options:
All Meals, Drinks & Tips
There are 6 Restaurants at NOW Sapphire Riviera Cancun:
Bluewater Grill - Offers some of the very best fine cuts, seafood and fish specialties. Open for lunch and dinner. Dress Code: Casual elegance.
Lemongrass - Taste the best in Asian cuisine that included Teppanyaki tables ansd Sushi Bar. Open for dinner from 6:00pm to 11:00pm. Dress Code: Casual elegance.
Paramour - An elegant, romantic atmosphere offering French cuisine. Open for dinner from 6:00pm to 11:00pm. Dress Code: Casual elegance. This is an Adults only restaurant.
Market Cafe - Specializing in International cuisine, our buffet restaurant has an exciting decor and offers an international menu in a casual atmosphere. Dining area with ocean- view available. Open for breakfast, lunch & dinner. Dress Code: Casual
Fresco - Mexican journey to delectable delights. Open for dinner from 6:00pm to 11:00pm Dress Code: Casual elegance
Cibu - Explore the rich flavors of the Mediterranean. Open for dinner. Open for dinner from 6:00pm to 11:00pm. Dress Code: Casual elegance
ACTIVITIES & ENTERTAINMENT
Daily Activities & Entertainment:
Kayaks, Sailing, Water Aerobics, Water Polo, Beach Volleyball, Beach Soccer, Ping-pong, Board Games, Scuba Dive Shop, Yoga, Bars: Splash (pool bar), The Reef (Preferred Club pool bar), The Sandbar (Preferred Club beach bar).
Nightly Activities & Entertainment:
Movies (on the beach), Bars: Moments (lobby bar), Eclipse Night Club, Theater
CHILDREN'S PROGRAMS
The Explorer's Club for kids offers fully-supervised children's program with arts & crafts, games, weekly camp out adventure, big screen & movies on the beach, Daily activities open from 9:00am-10:00pm. Teens Club-Video games, X-Box, Pool table, etc.
Applicable Ages: 3-12 years old
Program Fees: Complimentary

Babysitting has an hourly fee plus an additional charge for taxicab if the babysitter needs to come to the hotel or stay after 8:00pm.

Apple Vacations Customer Satisfaction Score
Hotel Average
What to expect
Food Quality
Comfort
Cleanliness
Service
7050 Recommend
7050 past Apple Vacationers would recommend NOW Sapphire Riviera Cancun to their friends and family



Latest Apple Vacations Review >>
TripAdvisor Web Reviews
Based on 8996reviews
What to expect
Location
Rooms
Service
Value



Apple Vacations Traveller Reviews
Great Vacation
TRACIE N.
Oct 27 2018
The only reason I rated the beach as fair was because at the time we were at resort they having extreme problems with sea weed. This was the same all along the beaches of the Riviera Maya region.
Customer Rating: 

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JOHNATHAN R.
Sep 04 2018
The beach had a lot of algae and cloudy water. That’s the only let down of the trip
Customer Rating: 

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Nice resort terrible beach
IRVIN T.
Aug 14 2018
Staff was great. Resort was nice. My family and I were just very disappointed in the condition of the beach. We frequently cruise and tried this for the first time. We love the various beaches with crystal clear water and thought it would be great to stay on a resort with that. We paid for the ocean view room and it was horrible. Not the room but the view. The beach and water was terrible. Very disappointing since this was our primary reason for coming and we couldn’t even swim in the water. Had we known this is what it would be like we wouldn’t had booked this vacation. Not the resorts fault. I do however think that Apple should have brought this to our attention prior to our trip and offered an alternative option. The beach was for sure a turn off and concerns me from trying an all inclusive at a resort again being stuck at the same beach we can’t swim in with my children.
Customer Rating: 

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NOW JADE VS. NOW SAPPHIRE
MELISSA A.
Jul 31 2018
We LOVED NOW JADE and were fairly disappointed at Sapphire after our AMAZING stay at NOW JADE. The rooms/bathrooms are much nicer at Jade. There are more restaurants open every night at Jade and they are easier to get into, the "wait times" at Sapphire are ridiculous. The buffet at Jade is at least 3x bigger and had MANY more choices at Jade than Sapphire. The Buffet and restaurants are air conditioned at Jade and are not at Sapphire. The Lobby at Jade is BEAUTIFUL & air conditioned and is not at Sapphire. The Night Club at Jade was hopping every night, it was dead at Sapphire all but one night. There were not as many activities during the day at the pool and the ones they did have, had very little participation, other than the 3:00pm Pool party. The Entertainment and Entertainment Teams at both Jade and Sapphire were DYNAMITE, although the theater at the Jade is bigger and Jade leaves the AC running throughout the show, at Sapphire they cool the theater down, then turn off the AC. Right now the beaches everywhere are covered in seaweed, which is in Mother Nature's hands, so there is nothing, anyone can do about that. If there was no seaweed, I think NOW Sapphire had the bigger, better beach, although I couldn't go into water because of seaweed at Sapphire, so I don't know if it was rocky or not, Jade had no rocks when we were there in 2017. Sapphire was not bad, but Jade was better and we would go back to NOW Jade before NOW Sapphire.
Customer Rating: 

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Amazing Resort
MICHAEL B.
Jul 25 2018
This resort was amazing. The pool was awesome, food was awesome and the entertainment was out of this world. Looking forward to returning next year.
Customer Rating: 

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GENESIS G.
Jul 07 2018
The pool close at 7 pm. I think it’s early.
Customer Rating: 

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The hotel Now Sapphire all inclusive
TERRIE G.
Jun 27 2018
The service and food were great. Beach has a lot of seaweed. Workers attempted to pick it up, but there was just so much. Otherwise the sand was great, just having to step over the seaweed to get to the water. It was overcast and rainy most of our 6 day stay, but the hotel entertainment staff did a good job of trying to keep guests busy with games and scheduled events like bracelet making and cigar rolling.
Customer Rating: 

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Sea Weed
JEFFREY K.
Jun 22 2018
I was extremely disappointed in the amount of sea weed.
Customer Rating: 

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Lovely staff!
CLAUDIA S.
Jun 12 2018
The waitstaff in the Market Cafe was wonderful, particularly Candelario, Adriana, and Kenia. They were so good to my father who was in a wheelchair. They helped him get his food and kept him company while the kids and I were on excursions. We appreciate them very much! The kids loved the Explorers Club and want to express their heartfelt thanks and appreciation for nancy, Mae, and Cindy. The girls were busy and entertained the entire time. The room was lovely and spacious and well maintained! The food was fine and we were really happy to have the Coco Cafe to have coffee! The entertainment team was great and our favorite shows were the acrobats and The Rock Show! Only disappointment was the amount of seaweed covering the beach. We could not really go to the beach or play in the surf, which was our reason for going to Mexico in the first place. However, our excursion to Isla Mujeres gave us some nice beach time. We were also put off by the VIP club salespeople. We actually avoided parts of the hotel to stay away from them!
Customer Rating: 

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Wonderful Vacation
TRICIA G.
Jun 10 2018
I was skeptical about traveling to Mexico, but my worries were quickly forgotten once we arrived at NOW Sapphire. The transport from the airport to the hotel was quick and efficient. The hotel staff, entertainment crew, and restaurant staff were all amazing. All the workers went out of their way to ensure that we had an enjoyable and relaxing stay. The grounds are absolutely beautiful. The pool is fun and relaxing. The shows in the evening were very impressive. I would do this trip again and again. The only down side, which was totally out of the hotel's control, was the large amount of seaweed on the beach. They have a crew that scoops it up all day, every day, but it is still everywhere. For that reason, we did not get into the ocean. I did't miss it though, with all the other fun stuff there to do.
Customer Rating: 

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Great for the price!
SAGE A.
Jun 10 2018
The rooms were nice. The preferred club was great and the service was great as well. Food was just okay. Over all we would go again.
Customer Rating: 

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TripAdvisor Traveller Reviews
Second Time - Not so great
NCUWT, North Carolina
Thu Nov 15 16:23:30 EST 2018
My husband and I first stayed here back in December of 2016 and LOVED it. Everything was great from the initial service upon arrival to the time we checked. Unfortunately, that was not our experience this time around. Although the gentlemen that greet you upon arrival are still amazing, they couldn't make up for the downgraded quality in other areas. I'll start with the good stuff: *the staff is generally very friendly and accommodating throughout the resort. *they do a really good job of keeping the beach clean. The seaweed is pretty bad in the area but there are gentlemen that walk the beach most of the day raking it up and taking it away. *the preferred pool is very nice, well maintained, and is a good break from the rest of rest. Here's the not so good stuff: *When we reserved our room several months before arrival, we requested an oceanfront room. When we arrived, we were told that the resort was sold out and they could only offer a tropical view...which was actually a view of another building. *The furnishings in the room are quite dated. *During our stay, just before before bed, we noticed that we had an ant issue in the room...and I don't I don't mean like one or two ants, I mean a LOT of ants that need to be treated. We called the front desk and they sent someone up. The young man came and sprayed bug spray on the walls, floors, desk, and everything in the general vicinity of the problem. He didn't move anything prior to spraying (fortunately, I have moved all of our personal belonging before he arrived) to include the telephone and anyone one the desk or other furniture. After he sprayed, he just left and said about if someone would follow-up. Given it was so late at night, I wasn't expecting much but I did think they someone would come clean up the dead ants or possibly offer for us to move to another room but we got nothing and the ants stays exactly where they were for the rest of the trip. They were never cleaned off the wall or the floor. *the food in the buffet was rather blah...and this is one of the areas that we enjoyed immensely during our last visit. I was hoping that maybe my expectations were just too high this time around but we spoke with several other guests that had the same opinion. We ended up ordering room service for most of trip because we had to eat but even that wasn't so great. By the time it arrives at the room, it's usually cold already. Overall, our stay was just ok at the resort and we probably wouldn't return.

A Dream Wedding
Narbeh D, Glendale, California
Thu Nov 15 08:41:20 EST 2018
My newlywed bride and I got engaged at Now Sapphire last year and fell in love with the place – so much so, that we decided to have our wedding there this year. To summarize, our wedding was simply perfect. I couldn't ask for anything more. Ramon, our wedding coordinator, was extremely helpful in catering to all our needs and ensuring everything was to our liking. Needless to say, the wedding was beautiful and serene. The weather was around 80 degrees with a cool breeze during the ceremony and it got even a little cooler when the reception rolled around. The setting was magical. I can go on and on about how exceptional our wedding was, mainly due to the staff and personnel who attended to our wedding needs, mainly Ramon and his staff. All our guests were ecstatic about their trip and most said it was the best wedding they have ever been to. In short, our wedding week [yes, week – it was five nights and six days] was quite memorable. One for the ages, as they say. The weather was beautiful, the service was exceptional, the wedding coordinating team, mainly Ramon, were fantastic, and the wedding itself was nothing short of magical. The pictures I have included speak for themselves. Not only do I recommend Now Sapphire as a vacation spot, but if you are looking into a destination wedding, this is your place.

Our Magical Wedding
Amanda S,
Wed Nov 14 05:19:37 EST 2018
We just got married here 11/10/18 and it was a dream! Ramon was our wedding coordinator and I only had to share a few pictures of what we wanted as a theme and he ran with it to be a beautiful event on the tequila terrace. Not only was the wedding magical but the whole resort! Everyone is so helpful and friendly! Edwin our housekeeper, was amazing. In the buffet (market cafè) we had Jesus, Navidad and Eduardo they were always so accommodating! Also their iced coffee TO DIE FOR! We requested them every morning for breakfast and lunch! I couldn’t have imagined a more perfect week for our wedding.

Second Time Around. A great Week!
CurlGirl76, Campbellford, Canada
Tue Nov 13 06:18:44 EST 2018
I just returned home yesterday from another fantastic week at the Now Sapphire and just as I encountered last year when there, the staff were absolutely second to none. They truly do make this resort special to return to. As all of the reviews are good for the resort, and I agree with most everything said, I can't really contribute anything new but would like to touch on a few things that I noticed the second time coming here, vs the first time. Some slips in the overall experience. And I must point out, These things by NO means ruined the trip for me but I just want to point them out so that Management can maybe get on top of them. - First, When arriving I wasn't offered the cold towel and the "welcome home" when getting off the bus. A small thing but again, it sets the mood for your clients. -No robe or slippers in my room -With the exception of my first day, the Main lobby washroom had no hand towels to dry with (again, a small thing but it was something that made you special) -Maintenance in the washrooms was lacking over last year (toilets with stuff in them, etc) -3 of the 5 a la cartes were closed on the Friday evening. Thats really unacceptable when the resort is overflowing with guests. The reason we were told was "we have a lot of weddings" Not the best thing to tell people who are NOT there for a wedding as it leaves them feeling that THEIR business doesn't matter. And we paid a premium to be there also -Pool service was slower this year but again, there were a lot of people there. -the lobby bar fountain cola (diet) was undrinkable at times this year (syrupy with no carbonation) Again, I had a fantastic time. If this had been my first visit, I likely wouldn't have noticed most of these things. When you create such an amazing experience that people want to come back multiple times, it becomes more important to stay on top of your game and keep creating that special experience each and every time, which I know the Sapphire strives to do. We had some truly magical moments during our time there and all were created by the truly unbelieveable staff that work here. In particular, I want to sincerely thank Paula (guest services), Philimano (restaurant manager) and Julian (waiter) for creating an unforgettable evening for us. You truly went above and beyond and it quite literally MADE our trip. Thank you!! The other stand-outs for me were Martin in Concierge who was always smiling and happy to assist with any questions we had around the pool. A true gem and they are lucky to have him. Diego who provided exceptional poolside waiter service was pleasant, efficient and always happy to assist. My maid (I've forgotten her name but was in room 824 Nov 5-12) did an amazing job each day. Luis in the buffet was always a smiling face greeting us for our meals and was a joy to talk with each day. The Entertainment staff: Luigi (hilarious!), Paula, Isaac and Josi were stand-outs and work tirelessy to keep the crowd entertained and they took the time to connect with guests around the pool and in the lobby at night. Jesus in the lobby bar was a great familiar face to see from last year where he was our daily poolside waiter. I would recommend to guests to take the bike ride into town in the morning. It's a lovely ride (well-shaded and breezy) and takes about 20-25 mins to get to downtown Puerto Morelos where you are then given about 45 mins to stroll around and then ride back. We were back by 10:30am. A great way to start the day. Overall, I still LOVE this resort and their staff. I gave it 4 stars out of 5 because of the little slips in particular areas but I would still highly recommend to others and will be back again myself.

Looks like Paradise but feels like home đź’ś
Louise T, Lisburn, United Kingdom
Tue Nov 13 06:09:23 EST 2018
My husband and I have visited this hotel 2 years in a row - once in a preferred ocean view room and once in a non-preferred tropical view room - we loved both! The staff, food and entertainment are all excellent and we love the traditional Mayan style of the hotel. We would like to mention some of the staff personally as they made it the best holiday ever for us this year - Isaac and Luigi in the entertainment team, Angelica and her lovely omelettes, Cristal serving drinks, Alberto at breakfast, Cesar and Antonio at the beach bar and Riger in the preferred lounge - you are all fantastic! We really enjoyed the entertainment at night, especially the Rock show and the daytime activities such as the bike tour to Puerto Morelos and the kayak tour with Isaac. The rooms are very spacious and kept spotless. Although there was seaweed on the beach, we still had a great time sunbathing and drinking mango daiquiris and the pools are great. We just wish we lived closer so we could visit more often!



The comments and opinions on this Ratings and Reviews section of our website are the views and opinions of TripAdvisor members and AppleVacations.passengers. They are providied 'as is' and we accept no responsibility for any loss, injury, inconvenience or other damage resulting from this information. You should verify critical information (for example passports and visas, and customs) with the relevant authorities, and review our Fair Trade Contract and Things To Know Before You Go (including our Health and Safety Tips For Travelers) before you travel.
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