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Dreams Riviera Cancun Resort & Spa


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Unlimited-Luxury®   All Inclusive    

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Exceptional Values!
Golf: One round of complimentary greens fees per person, per day at the Grand Coral Riviera Maya Golf Course. (Valid through December 31, 2015; restrictions apply. Cart is mandatory and extra; additional fees still apply.)
Extra Value: Apple Exclusive: Free non-stop transfers.
Free Symbolic Weddings: Receive the "Dreams Wedding in Paradise Package". Restrictions apply. Click here for more details.
Honeymooners: Receive the "Dreams Eternity Honeymoon Package" complimentary when booking the minimum required room category for a minimum of 7 nights (restrictions apply).
Family: Two kids 12 and under stay, play, and eat free during select dates.

Greening Your Life:Part of the Apple Vacations Greening Your Life initiative, this property is Rainforest Alliance Verified, holds the Distintivo "S" for best practices in eco-friendly tourism projects, and participates in Amigos de Sian Ka an, which is a project that assists with socioeconomic development and environmental culture.

The luxurious Dreams Riviera Cancun takes its personality from its incredible location - just 30 minutes from the "hot" excitement of Cancun, yet right on the "cool" Caribbean close to Playa del Carmen and many other of the Mayan Riviera's most sought-after sights. This enchanting wonderland welcomes families, couples, singles, and friends to enjoy all the pleasures and privileges of Unlimited-Luxury.

When the sun goes down, Dreams Riviera Cancun heats up. Meet new people from around the world. Share stories about your remarkable day then get ready for another whole new world the next. Enjoy moonlit theme parties and dancing, spectacular live music and shows, Desires nightclub plus other great evening bars, movies on the beach, stargazing, and other festive happenings every evening. The supervised Explorer's Club keeps your kids totally entertained with exciting games, adventure, and exploration from 9 a.m. to 10 p.m.

"Home" will be your uniquely shaped octagonal room or suite, beautifully appointed with a private balcony, marble floors, and full marble bath area with Jacuzzi tub and dozens of other luxury amenities and conveniences. Upgrade to the Preferred Club to enjoy VIP status and amenities.

A great vacation requires great meals. Your Unlimited-Luxury experience means unlimited gourmet dining and premium brand beverages. Nine internationally specialized restaurants serve luscious fare in stunning outdoor and indoor settings. No reservations, wristbands, or coupons are required. As part of the privileges of Unlimited-Luxury, guests have the option to Sip, Savor & See. Enjoy complimentary dinner and drinks and live evening entertainment at nearby participating resorts from 6 p.m. to 1 a.m. (transportation costs are not included).
HOTEL LOCATION
Ideally located between Cancun's southern tip and Playa del Carmen, next to Puerto Morelos, a small colorful Mexican town with beachfront restaurants and bars. Just a short 20 minutes drive south of Cancun International Airport.
Address: CHETUMAL-PUERTO JUAREZ
DEL BENITO JUAREZ, PUERTO MORELOS
QR

MX
Local Phone: 011-52-998-872-9
Toll Free Phone: 866-2DREAMS
Fax: 011-52-998-872-9210
HOTEL FACILITIES
Barber / Beauty Salon
Boutique Shops
Business Services
Car Rental
Concierge
Disco / Nightclub
Laundry / Dry Cleaning Service
Meeting Rooms
Physician on Call
Shopping Mall Nearby
Pools
Number of Pools: 3

Swim-up Bar
Two pools with swim-up bar and one is a Show time pool with stage. Two children's pools
Golf: NEARBY
18 holes at Grand Coral Riviera Maya
Holes: 0
Lessons Available
Water Sports on Site
Fishing: Additional Charge
Snorkeling: Complimentary
Hobie Cats: Additional Charge
JetSki / Waverunner: Additional Charge
Wind Surf: Complimentary
Other Sports Available
Raquetball: Complimentary
Other Sports: Beach Volley Ball, Football, Soccer
Health Club / Spa
Aerobics: Complimentary
Jacuzzi: Complimentary
Sauna: Additional Charge
Steam Room: Additional Charge
Manicure / Pedicure: Additional Charge
Facials: Additional Charge
HOTEL DETAILS
Designed to reflect the charm of the Mexican Caribbean. Surrounded by glistening pools, spring-fed cenotes, lush tropical gardens and a palm-studded beach. Each room with at least one Jacuzzi, Excellent for romantic getaways, honeymoons and weddings. There is a Lovely gazebo on property. Provides a casual elegance in an intimate and relaxed atmosphere suiting couples and families. Beach: Palm-studded swimmable beach. Check-in: 3:00 pm
Check-out: 12:00 noon
Total Rooms: 486
Year Opened: 2009 Credit Cards: Visa, Master Card, Diners Club, Discover, American Express
ROOM TYPES
PREFCLB WITH PLUNGE POOL
538 sq. ft., King or 2 doubles, terrace with plunge pool & indoor jacuzzi 32" satellite TV, MP3 docking station, Internet ($), Bathrobes/slipp
Other Amenities -
Air Conditioning
Shower
Balcony or Terrace
Minibar
CD Player
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Room Safe
Satellite
PREFCLB MSTR OCF
1206 sq. ft., Kind bed, Oceanfront, Balcony with exterior jacuzzi, Bathroom with jacuzzi, Separate shower, 32" satellite TV, MP3 docking station, Internet ($), Safe, Stocked mini-bar, Bathrobes/slippers. Preferred Club amenities included.
Other Amenities -
Air Conditioning
Shower
Balcony or Terrace
Minibar
CD Player
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Room Safe
Satellite
PREFCLB OCN PLUNGE
538 sq. ft., King or 2 doubles, Ocean-view, terrace with plunge pool & exterior jacuzzi, Bathroom with jacuzzi, Separate shower, 32" satellite TV, MP3 docking station, Internet ($), Bathrobes/slippers, Stocked mini-bar. Preferred Club amenities included.
Other Amenities -
Air Conditioning
Shower
Balcony or Terrace
Minibar
CD Player
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Room Safe
Satellite
PREMIUM DELUXE GARDEN PLUNGE
710 sq. ft., King or 2 doubles, Terrace, Garden/tropical view, Plunge pool, Bathroom with jacuzzi, Separate shower, 32" satellite TV, MP3 docking station, Internet ($), Bathrobes/slippers, Stocked mini-bar, Safe, Sound system.
Other Amenities -
Air Conditioning
Shower
Balcony or Terrace
Minibar
CD Player
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Room Safe
Satellite
PREMIUM OCN
452 sq. ft., King or 2 doubles, Balcony, Ocean-view, Bathroom with jacuzzi, Separate shower, 32" satellite TV, MP3 docking station, Sound system, Internet ($), Stocked mini-bar, Safe, Bathrobes/slippers.
Other Amenities -
Air Conditioning
Shower
Balcony or Terrace
Minibar
CD Player
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Room Safe
Satellite
PREMIUM DELUXE GARDEN
452 sq. ft., King or 2 doubles, Balcony, Garden/tropical view, Bathroom with jacuzzi,Separate shower, MP3 docking station, Sound system, Internet ($), Safe, Bathrobes/slippers, Coffee maker, Stocked mini-bar, 32" satellite TV
Other Amenities -
Air Conditioning
Shower
CD Player
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Room Safe
Satellite
PREM DLXGDN ADJOIN
Two adjoining rooms (458 sq. ft.), One room with king and the other with 2 doubles, Balcony, Garden/tropical view, Bathroom with jacuzzi, Separate shower, 32" satellite TV, MP3 docking station, Internet ($), Bathrobes/slippers, Sound system.
Other Amenities -
Air Conditioning
Shower
Balcony or Terrace
Minibar
CD Player
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Room Safe
Satellite
PREF CLUB OCEAN W JACUZZI
517 sq. ft., King or 2 doubles, Ocean-view, Terrace with exterior jacuzzi, Bathroom with jacuzzi, Separate shower, 32" satellite TV, MP3 docking station, Sound system, Internet ($), Bathrobes/slippers, Safe. Preferred Club amenities included.
Other Amenities -
Air Conditioning
Shower
Balcony or Terrace
Minibar
CD Player
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Room Safe
Satellite
PREFCLB HYMN SUITE OCF
678 sq. ft., King bed, Oceanfront, Terrace with exterior jacuzzi, Bathroom with jacuzzi, Separate shower, 32" satellite TV, Internet ($), MP3 docking station, Sound system, Safe, Stocked mini-bar, Bathrobes/slippers. Preferred Club amenities included.
Other Amenities -
Air Conditioning
Shower
Balcony or Terrace
Minibar
CD Player
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Room Safe
Satellite
PREFCLB OCEAN VIEW POOL FRONT
517 sq. ft. Preferred Club amenities including private Preferred Club lounge with hors d'ouevres and premium liquors, complimentary internet access in-suite, preferred status and amenities. Spectacular ocean views and located in front of pool.
Other Amenities -
Air Conditioning
Shower
Balcony or Terrace
Minibar
CD Player
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Room Safe
Satellite

OTHER INFO
24 Hour Room Service (restrictions may apply)
DINING
Dreams Riviera Cancun Resort & Spa features 1 meal plan options:
All Meals, Drinks & Tips-Nine Restaurants/Five Bars
There are 9 Restaurants at Dreams Riviera Cancun Resort & Spa:
El Patio - Authentic a la carte Mexican restaurant with the aromas and flavors of thistraditional cuisine. Open for dinner from 6pm to 10:30pm. Air conditioned
Barefoot Grill - Located by the pool, order snacks and drinks during the day and early evening. Open 10am to 6pm.
Himitsu - Specializing in Pan-Asian cuisine. Dinner only, a la carte from 6pm to 10:30pm. Dress Code: Casual elegance- neat attire, long pants for men.
Coco Cafe - Enjoy various coffees, teas, pastries and deli snacks throughout the day. Open from 10am to 10pm.
Bordeaux - A la carte French cuisine served in a romantic setting with wine cellar. Open for dinner from 6:30pm to 10:30pm. Dress Code: Casual elegance-neat attire, long pants for men.
World Cafe - The main casual themed restaurant featuring a variety of local & International cuisne served buffet style. Open for breakfast (7am to 11am), lunch (12:30pm 3pm) and dinner (6pm to 10:30pm). Dress Code: Casual
Portofino - Exploring the flavors of the Mediterranean and Italian cuisine. Dinner only, a la carte 6pm to 10:30pm. Dress Code: Casual elegance, neat attire, long pants for men.
Seasside Grill - A la carte steak house. Open for dinner from 6:30pm to 11pm. Dress Code: Casual
Oceana - Offers a variety of a la carte fresh grilled local and International seafood specialties. A la carte breakfast (10am to 12pm), lunch/snack bar (12pm to 6pm) and a la carte dinner (6pm to 10:30pm). Dress Code: Casual
ACTIVITIES & ENTERTAINMENT
Daily Activities & Entertainment:
Euro-bungee, Ocean Trampoline, Yoga, Cooking Lessons, Dance Lessons, Spanish Lessons, Bocce Ball, Billiards, Ocean Kayak, Tennis (nearby for a fee)
Nightly Activities & Entertainment:
Theme Parties, Live Music, Shows, Desires Nightclub, Movies (on beach)
CHILDREN'S PROGRAMS
Explorer's Club- Open from 9am to 10pm. Activities Include: Playground, Ocean Trampoline, Sand Castle Contests, Story Telling, Treasure Hunts, Arts & Crafts, Game Room, Video Games, Movies, Camp Out (on beach, weekly). Red Cross certified staff.
Applicable Ages: 3 to 12 years old
Program Fees: Complimentary

Children's Facilities
PlayGround
Game Room

Babysitting Fee: Varies
Advance Notice for Babysitting: Yes.

Apple Vacations Customer Satisfaction Score
Hotel Average
What to expect
Food Quality
Comfort
Cleanliness
Service
2374 Recommend
2374 past Apple Vacationers would recommend Dreams Riviera Cancun Resort & Spa to their friends and family



Latest Apple Vacations Review >>
TripAdvisor Web Reviews
Based on 3733 reviews
What to expect
Location
Rooms
Service
Value



TripAdvisor Traveller Reviews
Be careful !!
Linda B, Plettenberg Bay
Sep 3, 2015
A very large group of us ( 100 ) stayed here in June for my sons wedding , although we were not having the actual ceremony nor reception at the hotel, we used the hotel for our whole group to stay and enjoy the pre wedding celebrations , with the majority of us staying for 7-10 days . When we originally booked the hotel it was actually to have the whole wedding there and we provisionally booked the date , however on a site visit 8 months before the wedding we were not at all impressed by the standard of the wedding ceremony sites and the very fact that they were not at all private , but quite literally next to the beach volley ball matches in full flow ! The hotel also had a very strange policy of not allowing any outside vendors to bring in any items to the hotel at all , so in other words if you didn't want their photographer , flower display, dj, videographer, then it was just tough luck !! As all of their services were massively overpriced and not particularly good , we decide to find another venue for the wedding, which we did , and they gave us a lovely free rein to create the wedding that we wanted and at a far more reasonable price. The hotel as somewhere to stay was ok , not amazing and a large amout of our party fell ill during their stay , according to the hotel Doctor from one particular Asian restaurant . On the morning of the wedding , despite the fact that the bride was staying in the bridal suite and it should have come with champagne , none materialised , therefore despite many phone calls to which no one responded nor cared , we ordered some champagne to be delivered to the suite , which on check out they decided to charge us 150 U.S. Dollars !! They just didn't care , they were only interested in charging us , even though we had tried to sort this out before check out .despite the fact that we had bought 100 people to this resort , when we wanted our hairdresser to come into the hotel to do the bride and bridesmaids hair on the morning of the wedding , we had to pay 100 U.S. Dollars for them to let her in , even though she would not be eating nor drinking at the hotel. Everything is about money , with not much thought as to what they were actually gaining from such a large group half from the U.S. And half from the UK , well this is why I am writing this review , we did not let them spoil our lovely wedding , and I would love to be writing this review from a different perspective , so all I will say is if you are planning a wedding there , beware and make sure you have all the facts and figures before you sign on the dotted line !!! More>

Beautiful resort & even better service
KJM-Boston, Boston, Massachusetts
Sep 5, 2015
The resort is spectacular - and I have been fortunate enough to visit many luxury resorts in my travels. The service was truly amazing and the various restaurants on site were delicious. We booked an amazing suite so the views were stunning and they kept the beach very clean with constant work. We were able to jet ski right next door and my daughter loved her 1st experience. We would definitely go back - that is the best endorsement. More>

STOP! THIS RESORT HATES YOU!
Justindc2006,
Sep 7, 2015
I hope I can save someone thousands. My wife and I met about 60 of our family relatives there on August 22nd-29th and every single one of us has the same story. In short THE RESORT HATES YOU! And they just might tell you in Spanish not realizing that you speak Spanish as well. So I'm Costa Rican, most people don't know we speak Spanish as well. The staff will say things in Spanish thinking you don't know what they are saying. The most fun comes from you knowing and letting them rant. The service is SOOOOOOOO SLOW! Like consider yourself blessed if you get one drink a day. I mean that's how slow these guys are. They only cater to weddings, then Family's. If you don't have children YOU MIGHT AS WELL NOT GET ON THAT PLANE! Every restaurant serves food luke warm at best. The French resturant is a 3 HOUR ordeal. Expect to spend the night there. They might just want to install beds instead of chairs because it takes forever. The STAFF has never read the manual on the resort so expect to get the wrong information 17 times before you get it right. And that usually comes from you just doing process of elimination. The staff is ALWAYS EXPECTING A TIP! My wife and I brought hundreds of dollars just for tipping. Because our last all inclusive experience at another resort was so amazing that we wanted to tip the insects before we ran out of money. BUT HERE we literally tipped maybe 5$ and to be honest I wanted to take it back because he just seemed bitter. They literally will hold their hand out. Expect to be put on hold 4 times for room service. I didn't even know that the operater could put you on hold. What if my wife was choking! The Internet might as well be non existent. Expect to be dead silent at 9PM - we were talking on my porch and the security came to our door 4 times telling us we were too loud. POOLS CLOSE AT 6! The sun is still out at 6 - REALLY? We had upgraded room with ocean view and personally it was no better than the cheapest room they got. I COULD GO ON! But this place has already taken too much time out of my life. I literally signed up to trip advisor just to write this. And if I can save one person from coming to this NIGHTMARE then it's worth it! They should go into the Halloween business because this resort would be the source of many nightmares. More>

Very relaxing resort
ste363, Vancouver, British Columbia, Canada
Sep 9, 2015
We arrived on Sept 1 and is having fun here. The food is quite good for all inclusive. The hotel looks a bit tired but is still clean. I would love a better sitting area as the small couch does not even have a table in front to rest your feet. I love the shower but the sink table is very shallow. Same for the writing desk too. My daughter likes the explorer club and we were able to enjoy the french restaurant there. Sand is nice and they have been working full time removing seaweed. We were sent to Now Resort next door for the sales breakfast. They were pretty straight forward and did not harass us at all. By comparison, Now is in a much better shape and Dreams really needs a good update. More>

Wonderful Resort
Mizi D, Staten Island, New York
Sep 11, 2015
My family and I just got back from a 6 night/7 day trip to Riviera Maya and we stayed at the Dreams Resort. Let's begin with all the pros to this resort, because there were many. The rooms are clean, modern, and beautiful, the resort grounds are well kept and spectacular, the restaurants are exceptional considering this is an all-inclusive, and the staff and service were top-notch. Portofino was my favorite place to eat and if you go there, ask for Alfredo, he is possibly the best waiter we have ever had serve us. We went back twice and requested him each time. The hostess at the breakfast buffet was warm and sweet and remembered our names each time, making us feel quite at home. Drinks were great! We went on an excursion to Isla Mujeres and the staff at Amstar were a tremendous help. Only a few things I would change about this resort, biggest being the kids pool. Most resorts i've been to have slides or something to that effect in the kids pool and this resort had none. My 12 year old got bored after the third day. Although the rooms are amazing, they have an open layout so you can see the bathroom and shower from the beds. Foggy doors only. My kids had to wait out in the hall when I'd get dressed. Lastly, the beach towels always seemed dirty, even when you'd pick them up early in the morning after they'd been cleaned. Would have loved to give this resort a full 5 stars but those few things held me back. All in all a great resort and we will definitely return when our kids are a bit more grown up. More>



The comments and opinions on this Ratings and Reviews section of our website are the views and opinions of TripAdvisor members and Apple Vacations.passengers. They are providied 'as is' and we accept no responsibility for any loss, injury, inconvenience or other damage resulting from this information. You should verify critical information (for example passports and visas, and customs) with the relevant authorities, and review our Fair Trade Contract and Things To Know Before You Go (including our Health and Safety Tips For Travelers) before you travel.
  APPLE RATINGS:    Exceptional Standard of Service & Quality;    Luxurious;
    Superior First Class;    First Class;    Comfortable;    Modest
    Superior to other hotels with the same rating;    Superior to other hotels with the same rating