Apple Vacations Traveller Reviews
Injury at Hotel
Our room was flooded due to a plumbing problem in the room next door. The water seeped into our room overnight and when my wife got up in the morning she slipped and fell on the slippery floor. She injured her knee and shoulder in the fall. When we called down to report the situation all we were told is to call another number, because the front desk didn't want to deal with the situation. The Hotel offered no help or any comfort to my wife for this situation. Only after I demanded a room change was I given a new room. Not a bigger or better room, just a safer room. This incident ruined our trip. All I can tell all guests is that if there is an incident you will get little or no help from this Hotel.
The Sandos PlayaCar hotel had a great location with wonderful meals in the evenings. The service was great and we liked how the staff was very accommodating for our friend with a Gluten Allergy. As far as the negatives, I think the rooms need major updating. Overall nice resort though
Can't wait to go back!
CHECK IN: Was a tad slow but when it came our turn, the guy checked us in and the other couple we came with at the same time, even put us 1 room a part. Our Apple Rep met us right away. The Timeshare people were circling like hawks but I already knew we had to say no right away or avoid them altogether. Grabbed a drink at the bar lobby and off to our rooms we went.
ADULT SECTION ROOM: Our room was great! Ground level, pool view, super clean. The A/C worked great. Fridge came unplugged a little somehow during our week there. We did have problems with the outlets as well. We would have our phones plugged in but the plug seemed to fall out if you weren't careful.
ROOM SERVICE: We called for room service a few nights. They were quick and very nice.
MAID SERVICE: Super nice! Loved the towel animals on our bed. Even brought a bouquet of flowers one day.
ADULT POOL: BEST PART!!!!!!! David, Luis, Fabian (I think that's his name) were great!! The pina coladas were a tad runny for my liking so I asked for more ice and to be thicker. They had no problem doing so. They knew which drink each person preferred and were bringing drinks to you when they seen you without. David by far was our favorite, only because he was the one walking around getting everyone drinks so we got to know him better. His personality was top notch!!! HE made our vacation!! HE is the reason we are planning to come back lol!!! You can really tell he loves what he does. He suggested new drinks or shots to try and he didn't steer us wrong. The adult side is super quiet and could be a little more lively. Not a party, but more lively. Get some games going, something. Music would be ideal! BBQ was good. Tacos would be a good add to it instead of just nachos.
STAFF/GROUNDSMEN: Never walked by someone without an Hola! Buenos Diaz! Some of the nicest people we've ever met.
GROUNDS: Beautiful!!!! Seen cats that were super friendly. A donkey that gave you love nibbles because he wanted your attention and you turned your back for a picture haha! Iguanas were neat to see as well as the coatis and some rabbit looking thing.
BEACH: Gorgeous!! A nice little stroll from the adult side or hop on the golf cart. Tons of chairs, bar and snacks.
RESTAURANTS: Didn't have an item we didn't like. Wait staff was good, some didn't speak much english or understand so we both struggled but made do. It didn't effect our experience at all.
SPA: Spa people were too pushy. Go there for your FREEBIES!
I feel the quality of the hotel was poor. We paid for a Superior Ocean Front Room and all we saw every morning were bushes. I could of just paid for a regular room at that point. For the adult side you had no entertainment at ALL!! This is a total disappointment!! I feel we deserve some type of refund from Apple for what we paid with the lack of view and lack of entertainment. We didn't even use the adult side and couldn't even swim in the pools because they were so cold.
We had a great stay at our hotel
WE have been here many times, and this was the best. The Apple concierge, Jimmy Vasques was at the check in when we arrived. He could not have been better!! The staff at this hotel is the best we have had...see our reviesw on Trip Adviser. I think the hotel could be rated higher than it is now by apple. Great food and service.
WE HAD A YOUNG MAN CLEAN OUR ROOM AND HE DID A GREAT JOB AND WAS VERY FRIENDLY AND MADE ANIMALS
TO PUT ON MY BED EVERY NIGHT IT WAS A JOY TO RUN IN TO HIM WHEN HE WAS CLEANING HE WAS A GREAT JOY TO RUN IN TO HIM
Sandos Playacar Beach Resort
My husband and I visited this resort to celebrate our anniversary with family. The hotel staff was wonderful and answered all of our questions. We would definitely recommend this Resort to friends and family.
Not what I expected.
Our check in and check out time was not timely. Check in was confusing due the staff member. Our room was not comfortable. It was warm in our room. I called front desk, they sent a maintenance man, he turned the dial back and forth a couple times and said it will be cool in 10 min. It never happened. The drain in our shower didn't drain and the drain cover was not screwed to the shower floor. It would flood our bathroom. If you are a smoker this is not the resort for you. This is an "ECO" resort, so apparently they prefer you not to smoke as well. Very limited smoking areas. If you expect to get wifi as the resort advertises. It is VERY limited. I made two dinner reservations. One with and Apple Rep and another at the ext that the Apple Rep said to call and both were a mess. One was not made at all, the other was made at a restaurant that was closed the night the rep made the reservation. I was on a budget for this trip as it was a last minute short vacation for my daughter and I. Always remember, you get what you pay for.
The Apple Concierge "JIMMY" at Sandos Playacar was absolutely fabulous!! ⭐️⭐️⭐️⭐️⭐️
This was completely unexpected that he met us at the check in & took incredible care of us the whole week. He showed us around the resort due to early check in. He was super knowledgeable, friendly, fun & his service was top notch. We were so impressed & surprised.
Thank you Jimmy again & again & Apple for making our vacation awesome.
He made reservations & checked on us all week.
We had an amazing time at Sandos Playacar. The hotel accommodations were very comfortable and clean, the food selection and quality was wonderful, and the service was stellar! The rooms we stayed in were a 10 minute walk to the center area, main pool, and beach, but it was perfect for us because we had our own pool, restaurants, and bars near us! The walk helped offset all of the food we enjoyed! Some of the restaurant servers were slow because they seemed busy, but many were excellent! We did not like the Asian restaurant, but loved the Brazilian, steakhouse, and Italian. The main buffet had plenty of choices for picky eaters and I appreciated all of the healthier salads, fruit, and seafood selection! The mini-golf flooring was ripped in several places and could use an upgrade, but everything else was in very good working order. We wished the kids club would provide childcare for younger children for an hour or so. We weren't able to leave our two year old with our older children so we could go to dinner alone, which would have been really nice! Overall, highly satisfied with this entire vacation package and resort experience! Will definitely recommend to our friends and family!
The hotel is nice and the beach area is great. We like to be outside so did not like that the restaurants were all enclosed (except the French which did not offer a vegetarian option for us).