Sandos Playacar Beach Resort

All Inclusive    

Sandos Playacar Beach Resort is an exceptional all-inclusive beach resort set along a wide stretch of glorious white sand caressed by the turquoise blue of the Caribbean Sea. Situated on the southern edge of Playa del Carmen, the master-planned community of Playacar offers bikers and hikers the perfect spot to enjoy a stroll while admiring lush green jungle and Mayan ruins. Head over to Playa del Carmen's famous 5th Avenue which is a short 10 minute bike ride away. 5th Avenue offers great shopping, dining, coffee shops, and people watching.

Spend long, peaceful days steeped within the refreshing waters of one of four gorgeous swimming pools, including a separate pool area exclusively for adults. Riviera Blue Snack Bar is located poolside, open for brunch and lunch with some tasty snack options. Agave Blue Moon Bar offers beachside service with drinks and snacks in the mornings and afternoons. The friendly animation staff is on hand each day to make sure the entertainment and fun never stop. The water, land, and day/night activities come together to offer an unforgettable vacation experience. Be sure not to miss the nightly entertainment including cabaret shows, music performances and theme shows.

Enjoy an exciting variety of on-site watersports at no extra charge, or try your hand at a game of tennis on one of four floodlit courts. Kids and teens enjoy carefree days with new friends and peers at their own separate clubs and activity centers. Teens can kick back and play games of ping-pong, billiards, foosball and video games. A world of fun and discovery awaits your little ones- activities include a playground, swimming, mini-golf, face painting, movies and more! Experience complete harmony with nature when you rest, relax and indulge in the treatments of Spa Sandos (fee).

Indulge in the culinary delights offered at any of seven a la carte and three buffet restaurants. Savor delicious Italian, Brazilian, Mediterranean, Asian, French and Mexican cuisine, with no restrictions on the number of nights you choose to dine at either (reservations are required only for Brazilian restaurant).

Elegant, welcoming, comfortable, and priced just right! At the Sandos Playacar Beach Resort, everything is provided for your enjoyment & pleasure- Food, drinks and the warm Caribbean sun. Welcome to Mexico!

Find more information about Sandos Hotels & Resorts.

Learn more about Cancun.

Pin It

 Share on Twitter
Sandos Playacar is located in the glorious resort area of Playacar, on the corridor between Cancun and Tulum, facing the island of Cozumel. The Xel-Ha natural aquarium and the incredible X-Caret ecological theme park are a short distace away.

Local Phone: +52-984-877-4040
Toll Free Phone: 1-877-888-GALA
Fax: 011-52-984-873-1169
Barber / Beauty Salon
Boutique Shops
Business Services
Car Rental
Currency Exchange
Disco / Nightclub
Laundry / Dry Cleaning Service
Shopping Mall Nearby (10 minutes)
Number of Pools: 9
Outdoor Pools: 9     
Guests have a choice of nine beautiful pools, including one exclusively in the Select Club Adults Only section and four for children.
Playacar Golf Club, 5 minutes away
Playacar`s championship-level golf course was carved right out of the jungle by the Robert Von Hagge Associates. This 7,202 yard course is rated 73.1 and has plenty of tee boxes for every level of play. It is situated next to Playa del Carmen.
Holes: 18
Green Fees: $
Cart Fee: Included
Club Rental Fees: $
Caddy: Not available
Lessons Available
Number of Courts: 2
Outdoor Courts: 2
Lighted Courts: 2
Court Fee: Complimentary
Pro Onsite
Water Sports on Site
Fishing: Additional Charge
Scuba: Additional Charge
Snorkeling: Complimentary
Hobie Cats: Complimentary
JetSki / Waverunner: Additional Charge
Waterskiing: Additional Charge
Health Club / Spa
Aerobics: Complimentary
Massage: Additional Charge
Nautilus Equipment: Complimentary
Sauna: Additional Charge
Spa: Additional Charge
Steam Room: Additional Charge
Manicure / Pedicure: Additional Charge
Facials: Additional Charge
Sandos Playacar is a deluxe 5-star resort hotel located on a wide, white sandy beach in the glorious Riviera Maya. Each of the deluxe guest rooms & suites is handsomely decorated with a private balconyor terrace, security safe & a small refrigerator. This resort has been awarded the "Deluxe All-Inclusive 5 Stars Hotel" designation bestowed upon only the most outstanding resorts in the world. Amenities include 24-hour room service, evening entertainment and 2 lit tennis courts. Beach: The Sandos Resort features a remarkable beachfront location along a wide stretch of gleaming white sand against the sparkling clear waters of the beautiful Caribbean. Relax beneath the shade of a palapa, or enjoy a day of snorkeling. Check-in: 3:00 p.m.
Check-out: 12:00 p.m.
Total Rooms: 421
Year Opened: 1996 Credit Cards: Visa, Master Card, Diners Club, Discover, American Express
No pets allowed. No springbreakers. Guests must be at least 18 years old to check in. Casual elegant attire is required at all the a la carte restaurants. Men must wear dress shirt, pants, and shoes.
King bed, Balcony with oceanview, bathroom with shower and Select Club amenities. Minibar stocked with water, soft drinks and beer, Safety box, Bathrobes, VIP Bracelet for access to Select Club Adults Only facilities.
Other Amenities -
Air Conditioning
Room Service
Balcony or Terrace
Hair Dryer
Room Safe
Newly renovated. Located within the Royal Elite Hacienda area of the resort amidst relaxing villas with garden views and a shared pool. One bedroom with one king and one twin, and one bedroom with two twins. Balcony, Jacuzzi, sun terrace, sitting room.
Other Amenities -
Air Conditioning
Room Service
Balcony or Terrace
Coffee Maker
Hair Dryer
Room Safe
1 King or 2 dbls, Garden or pool view, Balcony, bathroom with shower, hairdryer, A/C, Minibar stocked with water, soft drinks and beer, Safety box.
Other Amenities -
Air Conditioning
Room Service
Balcony or Terrace
Hair Dryer
Room Safe
1 King or 2 dbls, Garden or pool view, Balcony, bathroom with shower, hairdryer, A/C, Minibar stocked with water, soft drinks and beer, Safety box.
Other Amenities -
Air Conditioning
Room Service
Balcony or Terrace
Hair Dryer
Room Safe
Sandos Playacar Beach Resort features 1 meal plan options:
All Meals, Drinks & Tips-FULL
There are 6 Restaurants at Sandos Playacar Beach Resort:
El Gaucho Steakhouse - A la carte restaurant offering Steakhouse cuisine.
Il Piemonte - An a la carte specialty restaurant serving Italian cuisine from 6:00 pm to 11:00 pm (closed on Tuesdays). A formal dress code is required, and reservations should be made one day in advance at the Public Relations Desk. Smoking not permitted.
Iztapalapa - A casual buffet restaurant located by the pool area, serving breakfast (7:00 am t o 11:00 am) and lunch (12:30pm to 4:00 pm).
Riviera Blue - Casual dining with your feet in the sand. Open for dinner (6:00 pm to 11:00 pm)
Gran Festival Buffet - The main buffet restaurant offers a casual atmosphere, and is open for breakfast (7:00am to 11:00 am), lunch (12:30pm to 4:00 pm), and dinner (6:00pm to 11:00 pm).
Le Gourmet - A la carte restaurant serving Gourmet French cuisine.
Daily Activities & Entertainment:
The Galavants Animation Team offers special activities throughout the day, plus Bike Tours, Beach Volleyball, WaterBasketball, Bingo
Nightly Activities & Entertainment:
"Dance On" Disco, nightly shows in the Gala Theater.
The hotel offers specially trained personnel to supervise & entertain children (between 4 to 12 years of age) plus special activities for juniors up to 17 years old. Hours are 10:00 a.m. to 11:00 p.m. Baby Club ages 2 to 3.
Applicable Ages: 4 to 12 years old
Program Fees: Complimentary

Children's Facilities
Game Room
Children's Pool
Babysitting Fee: $
Advance Notice for Babysitting: 5 hours
The Kids Disco is available selected evenings from 8:00 to 9:00 p.m., and the Teens Club is available every evening from 5:00 to 11:00 p.m. Kids even have their very own cafeteria in the Mini Club.

Apple Vacations Traveller Reviews
Can't wait to go back!
Feb 05 2018
CHECK IN: Was a tad slow but when it came our turn, the guy checked us in and the other couple we came with at the same time, even put us 1 room a part. Our Apple Rep met us right away. The Timeshare people were circling like hawks but I already knew we had to say no right away or avoid them altogether. Grabbed a drink at the bar lobby and off to our rooms we went. ADULT SECTION ROOM: Our room was great! Ground level, pool view, super clean. The A/C worked great. Fridge came unplugged a little somehow during our week there. We did have problems with the outlets as well. We would have our phones plugged in but the plug seemed to fall out if you weren't careful. ROOM SERVICE: We called for room service a few nights. They were quick and very nice. MAID SERVICE: Super nice! Loved the towel animals on our bed. Even brought a bouquet of flowers one day. ADULT POOL: BEST PART!!!!!!! David, Luis, Fabian (I think that's his name) were great!! The pina coladas were a tad runny for my liking so I asked for more ice and to be thicker. They had no problem doing so. They knew which drink each person preferred and were bringing drinks to you when they seen you without. David by far was our favorite, only because he was the one walking around getting everyone drinks so we got to know him better. His personality was top notch!!! HE made our vacation!! HE is the reason we are planning to come back lol!!! You can really tell he loves what he does. He suggested new drinks or shots to try and he didn't steer us wrong. The adult side is super quiet and could be a little more lively. Not a party, but more lively. Get some games going, something. Music would be ideal! BBQ was good. Tacos would be a good add to it instead of just nachos. STAFF/GROUNDSMEN: Never walked by someone without an Hola! Buenos Diaz! Some of the nicest people we've ever met. GROUNDS: Beautiful!!!! Seen cats that were super friendly. A donkey that gave you love nibbles because he wanted your attention and you turned your back for a picture haha! Iguanas were neat to see as well as the coatis and some rabbit looking thing. BEACH: Gorgeous!! A nice little stroll from the adult side or hop on the golf cart. Tons of chairs, bar and snacks. RESTAURANTS: Didn't have an item we didn't like. Wait staff was good, some didn't speak much english or understand so we both struggled but made do. It didn't effect our experience at all. SPA: Spa people were too pushy. Go there for your FREEBIES! ENTERTAINMENT: GREAT!!!
Customer Rating: 

Poor hotel
Jan 18 2018
I feel the quality of the hotel was poor. We paid for a Superior Ocean Front Room and all we saw every morning were bushes. I could of just paid for a regular room at that point. For the adult side you had no entertainment at ALL!! This is a total disappointment!! I feel we deserve some type of refund from Apple for what we paid with the lack of view and lack of entertainment. We didn't even use the adult side and couldn't even swim in the pools because they were so cold.
Customer Rating: 

We had a great stay at our hotel
Dec 24 2017
WE have been here many times, and this was the best. The Apple concierge, Jimmy Vasques was at the check in when we arrived. He could not have been better!! The staff at this hotel is the best we have had...see our reviesw on Trip Adviser. I think the hotel could be rated higher than it is now by apple. Great food and service.
Customer Rating: 

Nov 21 2017
Customer Rating: 

Sandos Playacar Beach Resort
Aug 21 2017
My husband and I visited this resort to celebrate our anniversary with family. The hotel staff was wonderful and answered all of our questions. We would definitely recommend this Resort to friends and family.
Customer Rating: 

Not what I expected.
Jun 01 2017
Our check in and check out time was not timely. Check in was confusing due the staff member. Our room was not comfortable. It was warm in our room. I called front desk, they sent a maintenance man, he turned the dial back and forth a couple times and said it will be cool in 10 min. It never happened. The drain in our shower didn't drain and the drain cover was not screwed to the shower floor. It would flood our bathroom. If you are a smoker this is not the resort for you. This is an "ECO" resort, so apparently they prefer you not to smoke as well. Very limited smoking areas. If you expect to get wifi as the resort advertises. It is VERY limited. I made two dinner reservations. One with and Apple Rep and another at the ext that the Apple Rep said to call and both were a mess. One was not made at all, the other was made at a restaurant that was closed the night the rep made the reservation. I was on a budget for this trip as it was a last minute short vacation for my daughter and I. Always remember, you get what you pay for.
Customer Rating: 

The Apple Concierge "JIMMY" at Sandos Playacar was absolutely fabulous!! ⭐️⭐️⭐️⭐️⭐️
Apr 24 2017
This was completely unexpected that he met us at the check in & took incredible care of us the whole week. He showed us around the resort due to early check in. He was super knowledgeable, friendly, fun & his service was top notch. We were so impressed & surprised. Thank you Jimmy again & again & Apple for making our vacation awesome. He made reservations & checked on us all week.
Customer Rating: 

Wonderful stay
Apr 09 2017
We had an amazing time at Sandos Playacar. The hotel accommodations were very comfortable and clean, the food selection and quality was wonderful, and the service was stellar! The rooms we stayed in were a 10 minute walk to the center area, main pool, and beach, but it was perfect for us because we had our own pool, restaurants, and bars near us! The walk helped offset all of the food we enjoyed! Some of the restaurant servers were slow because they seemed busy, but many were excellent! We did not like the Asian restaurant, but loved the Brazilian, steakhouse, and Italian. The main buffet had plenty of choices for picky eaters and I appreciated all of the healthier salads, fruit, and seafood selection! The mini-golf flooring was ripped in several places and could use an upgrade, but everything else was in very good working order. We wished the kids club would provide childcare for younger children for an hour or so. We weren't able to leave our two year old with our older children so we could go to dinner alone, which would have been really nice! Overall, highly satisfied with this entire vacation package and resort experience! Will definitely recommend to our friends and family!
Customer Rating: 

Sandos Playacar
Apr 03 2017
The hotel is nice and the beach area is great. We like to be outside so did not like that the restaurants were all enclosed (except the French which did not offer a vegetarian option for us).
Customer Rating: 

Very enjoyable vacation.
Feb 18 2017
With one exception, we enjoyed our vacation thoroughly. We have found and continue to find Apple to be exemplary in all services provided and will continue to use and recommend Apple in the future. Our one exception was the "tour " that was presented to us as we checked in on our first day. We assumed it was a special service to acquaint us with the resort's amenities but we discovered the next day when participating in the tour that it was a ploy to get us to join the "elite" club for the resort. In essence, a glorified time share. We've never experienced this before upon checking into a resort and hope to never again. Thankfully the Apple rep at the resort helped us see that this was a sales pitch that we needed to avoid. Thank you Apple for having honest reps. As I mentioned before, we are thoroughly pleased with Apple service and will continue to use for future trips! Karen Nyman
Customer Rating: 

Sandos PlayaCar is the place togo!
Feb 08 2017
This is our 4th time staying at this resort. They have made some major upgrades to the main buffet restaurant and adjacent spaces. They make u huge variety of food so there is never a shortage of options. Since it's 'all you can eat' nothing wrong with that! The bar service is good and the staff try to stay upbeat. . .even when harassed by the drunks. . . .[observation only] The rooms are kept clean and the towel service is very good. The beds are rather small [doubles] and for two adults in one bed it was challenging to say the least. . .coming from a king bed. I like that they added a large water dispenser in the room that we took advantage of for coffee and just to rehydrate. The pool view is nice with a balcony to relax with a cervasa. The beach was kept very clean and the occasional bar service was appreciated. The pool is very nice for young children [we have a 4 y.o.] and he made many friends fro around the world who played well together. He went to the kids club one day and we decided not to continue it. He enjoyed his time there but they have no organized way to communicate with you even though they take your cell number [which sounded logical] they said they wouldn't call but we could check in or stop back. . ..needs improvement . The entertainment was hit-or-miss. The outdoor pavilion which was also a new renovation was very well done. Plenty of seating and adjacent to the coffee and crepe shop. . .what could be better! I could ramble on but just to say we will be back. . .keep up the good work!
Customer Rating: 

The comments and opinions on this Ratings and Reviews section of our website are the views and opinions of TripAdvisor members and AppleVacations.passengers. They are providied 'as is' and we accept no responsibility for any loss, injury, inconvenience or other damage resulting from this information. You should verify critical information (for example passports and visas, and customs) with the relevant authorities, and review our Fair Trade Contract and Things To Know Before You Go (including our Health and Safety Tips For Travelers) before you travel.