Punta Cana

Paradisus Punta Cana Resort


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All Inclusive    

Exceptional Values!
Golf: Unlimited golf per person (cart is mandatory and extra; restrictions apply).
Honeymoon: Bottle of chilled sparkling wine, in-room tropical fruit display, rose petal turndown service (one night during your stay), and a 10% discount on spa sevices for the couple (not applicable to spa products).

Paradisus Punta Cana Resort is a luxury all-inclusive eco-resort with a welcoming atmosphere that caters to the whole family. This resort introduces new innovative and reinterpreted dining concepts, YHI Spa, and a state-of-art gym, newly refurbished Royal Service Suites and pool, and the Nova Theatre, with new seating and the best in digital lighting and surround sound.

Paradisus Punta Cana Resort is the only all-inclusive resort in the Caribbean with 11 restaurants, nine bars, 24-hour room service, daytime and evening activities and entertainment, a casino, a world-class spa, and an Action Park with batting cage, archery, bicycles, and a climbing rock. Cocotal Golf and Country Club is located just 10 minutes away from the resort and offers free shuttle service.

The Reserve is a resort-within-a-resort, offering exclusive access to separate, sparkling new pools for kids and adults, a private lounge, and an all-new, all-luxury collection of 180 oversized Paradisus Resort suites. The Royal Service Suites are adults-only (18+) and feature a Jacuzzi, separate check-in/out, concierge, and a private lounge serving breakfast and drinks. The resort also features 48 signature Paradisus Family Concierge Suites, renowned for their comfort and irresistible array of family-friendly amenities.

*Please note that as of July 1, 2017, there will be a $5 USD service charge for room service.

Find more information about Melia Resorts.

Learn more about Punta Cana.
HOTEL LOCATION
The property is located on the eastern coast of the Dominican Republic, in Punta Cana, and the suites are surrounded by exotic mangroves and gardens. The property is 20 minutes away from the airport.
Address:
PUNTA CANA


DR
Local Phone: 809-687-9923
Toll Free Phone: 800-33 MELIA
Fax: 809-687-0752
HOTEL FACILITIES
Barber / Beauty Salon
Boutique Shops
Business Services
Car Rental
Concierge
Currency Exchange
Disco / Nightclub
Laundry / Dry Cleaning Service
Meeting Rooms
Parking(Complimentary.)
Physician on Call
Casino Onsite
Shopping Mall Nearby (5 minutes)
Pools
Number of Pools: 7
Outdoor Pools: 7     
One pool the size of a lake surrounded by lush flourishing gardens.
Golf: NEARBY
Cocotal Golf & Country Club
There is an 18 and a 9 hole course with driving range, pro-shop, rental equipment andgolf academy (tee times between 7 am and 3 pm). The 18-hole measures 3380 (Slope 131)from the Gold, 3203 (Slope 130) from the Blue and 2993 (Slope 126) from the White.
Holes: 18
Cart Fee: 65
Lessons Available
Tennis
Number of Courts: 4
Outdoor Courts: 4
Lighted Courts: 4
Court Fee: Complimentary.
Pro Onsite
Water Sports on Site
Fishing: Additional Charge
Sunfish Sailing: Complimentary
Scuba: Complimentary
Snorkeling: Complimentary
Hobie Cats: Complimentary
Paddle Boats: Complimentary
Waterskiing: Additional Charge
Wind Surf: Complimentary
Other Sports Available
Jogging Trail: Complimentary
Other Sports: Archery, shooting gallery, ping pong, darts, chess, volleyball, 3 paddle courts
Health Club / Spa
Aerobics: Complimentary
Jacuzzi: Complimentary
Massage: Additional Charge
Nautilus Equipment: Complimentary
Sauna: Additional Charge
Spa: Additional Charge
Manicure / Pedicure: Additional Charge
Facials: Additional Charge
HOTEL DETAILS
The Paradisus is exquisite, in a dream like setting, with satin white beaches tracing the Caribbean Sea. An exotic Polynesian ambiance, lush flourishing gardens, white beach, "The Gastronomical Temple", and 10 restaurants. Complimantary golf, one round per peson per day at the 72 hole Cocotal Golf and Country Club. Spa with an array of treatments. Beach: Beach has fine white sand and crystal clear water. Check-in: 3:00 p.m.
Check-out: 12:00 p.m.
Total Rooms: 695
Year Opened: 1995 Credit Cards: Visa, Master Card, Diners Club, American Express
HOTEL RESTRICTIONS
There is no handicap access. Men must wear long pants for dinner, and reservations are required for the French, Japanese, Mediterranean and Steak-House restaurants. Paradisus Punta Cana does NOT offer exchange privileges with Paradisus Palma Real.
ROOM TYPES
ROYAL SERVICE OCEANFRONT
Ocean Front Jacuzzi Suites with 1 king or 2 queen beds. Cable TV, room safe, minibar,living area, private terrace or balcony, butler service, personalized Jacuzzi set-up (by butler), pillow menu, internet connection, and luxury bathroom amenities.
1 King Bed or 2 Queen Beds Other Amenities -
Air Conditioning
Fan
Balcony or Terrace
Jacuzzi
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
Satellite
ROYAL SERVICE OCEAN VIEW
1 king or 2 queen beds with Ocean View and Jacuzzi. Cable TV, room safe, minibar, living area, private terrace or balcony, butler service. Luxury bathroom amenities, personalized jacuzzi set-up (by butler), pillow menu, and internet connection.
1 King Bed or 2 Queen Beds Other Amenities -
Air Conditioning
Fan
Balcony or Terrace
Jacuzzi
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
Satellite
PARADISUS JUNIOR SUITE
One king bed or two full size beds. Garden view from private terrace or balcony. 24-hour room service. Separate lounge with sofa.
1 King Bed or 2 Queen Beds Other Amenities -
Air Conditioning
Fan
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
Satellite
ROYAL SERVICE GARDEN VIEW
Surrounded by beautiful tropical gardens. One king or two full beds. 47 m2. Personalized service and preferential treatment. 24-hour room service with exclusive Royal Service menu. Reservation of Bali style sunbeds. Adults only.
Other Amenities -
Air Conditioning
Fan
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
Satellite
LUXURY JUNIOR SUITE
One king bed or two full beds, sofa, and private balcony. 24-hour room service. Renovated suite measures 46 m2.
Other Amenities -
Air Conditioning
Fan
Balcony or Terrace
Minibar
Hair Dryer
Radio Alarm Clock
Telephone
Room Safe

OTHER INFO
room service (fee)
DINING
Paradisus Punta Cana Resort features 1 meal plan options:
All Meals, Drinks & Tips-FULL
There are 10 Restaurants at Paradisus Punta Cana Resort:
El Rodizzio - Brazilian a la carte restaurant. Dress Code: Callard shirts (men), no jeans shorts or sandals for evening dining. Open for dinner 7:00 pm to 10:00 pm.
Dolce Vita - An a Italian la carte restaurant open for lunch and dinner (also offers pizza to go). Dress Code: Collard shirts (men) , no jeans, shorts or sandals for evening dining. Open 12:00 noon to 2:00 am.
Palapa Grill - Beach restaurant with a variety of steaks, poultry, seafood, salads and desserts. Open for lunch 12:00 noon until 4:00 pm
Antojitas - A Mexican a la carte restaurant located in the lobby. Dress Code: Collard shirts (men), no jeans, shorts or sandals for evening dining. Open for dinner 7:00 pm to 10:00 pm.
Sakura - A Japanese a la carte restaurant. Reservations are required. Dress Code: Callard shirts (men), no jeans, shorts or sandals for evening dining. Open for dinner 7:00 pm to 10:00 pm.
El Romantico - An a la carte French gourmet restaurant. Open for dinner 7:00 pm to 10:00 pm. Reservations are required. Dress Code: Collard shirts, no jeans, shorts or sandals for evening dining. Cigars included.
El Marino - A la carte restaurant serving fish and seafood specialties. Reservations are required. Dress Code: Collard shirts, no jeans, shorts or sandals for evening dining. Open for dinner 7:00 pm to 10:00 pm.
Hybiscus - An International buffet restaurant. Serving breakfast (7:00 am to 11:00 am), lunch (1:00 pm to 3:00 pm) and dinner (7:00 pm until 10:00 pm).
Pabellon Chino - An a la carte restaurant serving Chinese dishes. Dress Code: Cololard shirts (men), no jeans, shorts or sandals for evening dining.
Albufera - A la carte steak house. Dress Code: Collard shirts (men), no jeans, shorts or sandals for evening dining. Open for dinner 7:00 pm to 10:00 pm.
ACTIVITIES & ENTERTAINMENT
Daily Activities & Entertainment:
Archery, Rock Climbing, Beach Volleyball, Dancing Class, Excursion to Catalina Island, Manati Park excursion, Waterpolo & Darts
Nightly Activities & Entertainment:
Night Shows, Full Moon Horse Back Riding, Live Music, Fun Pub Disco & Casino.
CHILDREN'S PROGRAMS
Supervised avctivities from 10:30 a.m. to 12:00 p.m. and 3:00 p.m. to 5:00 p.m.
Applicable Ages: 5 to 12 years old
Program Fees: Complimentary

Children's Facilities
PlayGround
Children's Pool
Babysitting Fee: Fee required
Advance Notice for Babysitting: 2 hrs

Apple Vacations Customer Satisfaction Score
Hotel Average
What to expect
Food Quality
Comfort
Cleanliness
Service
878 Recommend
878 past Apple Vacationers would recommend Paradisus Punta Cana Resort to their friends and family



Latest Apple Vacations Review >>
TripAdvisor Web Reviews
Based on 13130reviews
What to expect
Location
Rooms
Service
Value



Apple Vacations Traveller Reviews
Worst vacation we've had
PATRICK G.
Aug 11 2017
This was the worst vacation experience we have had. The flight was 6 hours late, when we arrived at the hotel they overbooked and didn't have a room for us. They then put us in a nicer Reserve room for the night but we had to check out the next day at noon and then our original room wasn't ready until 3pm. The whole process of checking out and checking back in cost me several hours with my family on day 2 of our vacation since I had to go to the front desk to check out and again to check in and the resort is very large. Because we didn't have a room until 3pm, we couldn't make reservations for the restaurants until we had the new room number so we had to wait until the afternoon on day 2 to make reservations and because of that we didn't get some of the restaurants we really wanted. In fact, they gave us reservations to one that we didn't even ask for. The hotel staff was not friendly at all from the front desk to the wait staff. The cleaning service wouldn't even come until after 4:30 each day. While we were at our stay the toilet broke at 10:30 at night on our third day and there were bugs on my clothes when we stored them in the closet so I had to keep them in my luggage the entire week. I was shocked at the good reviews and expected better. Our travel agent was able to get us $400 vouchers for another Apple vacation and it expires in one year. Sorry Apple, that isn't enough. At a minimum we should be able to use the vouchers for a longer period than one year. We have spent over $20,000 with Apple of the last few years and will be not be using Apple anymore based on how they handled this.
Customer Rating: 

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AMAZING STAFF!!!!
JAIMI M.
Jun 29 2017
Hands down best staff out of all the resorts I have stayed at. The hotel is beautiful, food was great, the size of the resort was a big issue. You have to take a trolley almost every. We had an upgraded room by the Beach if your booking that's the way to go. Otherwise prepare go walk!!! If you dont want to catch a trolley its easy to get 15-20,000 steps a day. Trust me my sister got a standard room and we keep track of our steps. Plus her standard room was bigger than my upgraded room!
Customer Rating: 

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June vacation with my grandson
GREGORY P.
Jun 09 2017
The main problem for me was the buffet at breakfast and lunch - poor sellection small and long lines. Specialty restaurants are exellent
Customer Rating: 

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This by far was the best resort ! Other than our delayed checkin everything else was fantastic! Resort grounds are beautiful and well maintained. Staff was amazing and how they all want to learn english! Food at the restaurants was excellent! We can't wait to go back!
GLENN K.
Feb 25 2017
Also our Apple rep Angel was extremely helpful and pleasant
Customer Rating: 

TEST
Pardiius , Punta Cana: was excellent. The staff was great, food was excellent my girlfriend love Mole resturant ( Mexican food). My birthday dinner was at Passion food was good. Little expensive that was a extra fee.
BARTHOLOMEW E.
Apr 08 2016
This was our 2nd time there will be going back again.
Customer Rating: 

TEST
It was ok.
JUAN A.
Aug 12 2014
I was not happy at all with my bathroom. I was expecting a bigger buffet & more of a variety of food.
Customer Rating: 

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Paradisus Punts Cana
PAMELA C.
Aug 09 2014
The resort itself, along with the staff was excellent. However, we felt pressured to attend basically a time share program. Plus it was such a large resort, I would have preferred a more intimate resort. If I returned to Punts Cana, it would not be to the Paradisus resort.
Customer Rating: 

TEST
Did not live up to expectations!!!!
BRADLEY B.
Jun 28 2014
Check in went good but we where bombarded with staff telling us to upgrade and how what we paid for only allowed us to a limit part of the hotel amenities. Then we sat through a travel seminar which we were forced into to only be treated rudely because we declined and the rest of the stay the staff where not friendly. We had problems with our toilet multiple times with no fix just temporary fixes day by day. We also had ants in our bed multiple days and the hotel just would keep changing sheets and leave a bottle of bug spray in our room for us to keep using. Tried to get another room but would not accommodate with out a $600 upgrade. We also booked this trip for our honeymoon and upon arrival no one had let the hotel know for that service provided. Not pleased with what we thought we where going to get and really did not.
Customer Rating: 

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Hotel Staff and service
DONNA B.
Jun 19 2014
Hotel service was excellent. All were very pleasant. Nice variety of food and restaurants available. Maid service was excellent and all staff extremely pleasant.
Customer Rating: 

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Disappointed.
GLORIA M.
May 13 2014
We were not informed beforehand that we would be pressured to attend a 90 minute presentation. Our guide assigned to us when we arrived was not completely forthcoming about the presentation. He made a lot of promises about making our dinner reservations, and getting us vouchers for the spa, etc. and jewelry. The next morning when he was taking us to breakfast, we didn't realize we were getting primed for a presentation. When we left before the presentation, that was the last we ever saw of our guide and needless to say, he never made those dinner reservations or did we get any vouchers. We were also disappointed in the casino which consisted of only about 10 slot machines and a couple gaming tables. I must say that the entertainment in the theater was exceptional. The beach was absolutely beautiful. We also enjoyed the pool activities, water exercises and especially the water bike spinning classes. The instructors were great!! I also wish we were better informed of the different levels of wrist bands and what they meant before we made our travel arrangements.
Customer Rating: 

TEST
Very pretty however some problems
DYLAN K.
Apr 14 2014
We arrived to a broken bed that took 4 days to fix, however no money offered back or any services extra given. Room service repeatly came in though do not disturb signs were up. Shuttle forgot to stop at our hotel to get us the day for departure, they had us wait an hour to get on next shuttle causing us to almost miss flight. However, the beach was beautiful and the food was great.
Customer Rating: 

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TripAdvisor Traveller Reviews
Paradisus Punta Cana
680jasmined, Quito, Ecuador
Mon Oct 23 10:41:24 EDT 2017
Just returned from a lovely, relaxing vacation at the Paradisus Punta Cana, Domincan Republic. This resort is stunning, very lush, tropical and has a white powder sand beach for miles. The a la carte restaurants are fantastic - the service and quality of food is on point, the staff could not have been more friendly. Relaxing by the pool or partaking in the daily activities is your choice, great that there is no pressure. Rooms are spacious, modern, well kept and close to the beach. Your mini bar is restocked daily - I don't drink Budweiser so we asked for Presidente instead and that was in our fridge every day. The nightly entertainment is great and the staff get you up and dance the night away. A special shout out to Raynold, Jose, Pedro and Oscar to name a few, you need to get to know them during your stay... they are fantastic at what they do and always have a smile on their face. You must treat yourself at YHI SPA.... on my last day I had a Tropical Fruit body treatment with massage and it was the perfect way to end my stay, I highly recommend doing the same. I highly recommend this resort.

Relaxing Vacation at the Paradisus - Royal Service is the way to go!
BillyTomBob, Philadelphia, Pennsylvania
Sun Oct 22 17:57:17 EDT 2017
My wife and I traveled to the Paradisus the week of October 14th and we had an amazing time! We originally were booked at the Reserve portion of the hotel but upon arrival decided to upgrade to the Royal Service which was the best decision we could have made. In order to provide a little more detail, here is how I would rate the different portions of the hotel: Rooms: 3.5 of 5 - I'm not sure what the rooms for non Royal Service guest were like but our room was large and had some nice amenities (large shower with two shower heads, balcony with a jacuzzi, lounge area, etc.) however they could definitely use some updating. Overall, not a lot time was spent in the room so they were definitely more than adequate. Food: 4 out of 5 - Overall, for food at an all-inclusive resort it was good. You'll never find fine dining and top notch food at an all-inclusive but I did not mind the food at all. We did not eat at Passion which is the one "fine dining" experience (but at an additional cost) Activities: 3.5 out of 5 - Overall there were some things to do but not a lot. They have a small list of activities going on during the day but not a lot (which was fine for us). At night, there is not much going on. They do have a nightly show or performance but it's usually over by 10ish. After that, there are 2 bars open later but not much else. Service: 5 out of 5 - I cannot say enough good things about the service we received at the Paradisus. As I mention, we upgraded to the Royal Service upon arrival and did not regret it for a second. Our private butler Danny De Leon was fantastic! He was extremely attentive to our every need and always checked in on us to see if we needed anything. He had a great personality and did a great job taking care of us for the week. I can honestly say Danny helped make our trip as great as it was. Additionally, my wife and I spent most of our days by the Royal Service pool and the entire staff is fantastic and engaging. The bar tender at the RS swim up pool (I believe called the sunset bar) Juan was great and extremely friendly (seriously make sure you get a margarita). Overall, if I could recommend anything (if you're traveling as a couple without kids) it would be to upgrade to the Royal Service. We loved the pool and the access to the additional restaurant (La Palapa). The butler service was great as was the service throughout the resort!

Amazing resort!
James H,
Sat Oct 21 19:50:42 EDT 2017
Visited the resort the week of October 16. I cannot describe how great this place is; I stayed in the Royal Services section of the resort and was blown away at the level of personal attention I was given. My butler, Ariel Benzo, was top-notch and is the driving force behind my rating. He always checked in with me before I had to think about calling him. He was prompt, courteous and genuinely cared about my experience. The restaurants were above expectations, but I highly recommend Passion. There could be a few more free amenities included (for an all-inclusive resort, there was still lots of things you have to pay for,) and the vouchers they provide could be a bit clearer (for example, you receive 5 $10 credits to the gift shop, but they don’t tell you that you have to spend $100 to use the voucher.). I didn’t find out until the last day that the spa vouchers could be used for any service, so I didn’t partake in any of those offers. Otherwise, I highly recommend this resort.

Great staff and beautiful setting
Anne T,
Sat Oct 21 18:30:24 EDT 2017
Despite recent hurricanes nearby, the staff have obviously worked very hard to ensure the resort is clean and welcoming. Walking the beach gives a glimpse of some damage at other nearby resorts - blown over trees, missing roof thatching etc. At Paradisus you have to look hard to find things - palm tree stumps, a missing roof tile etc. but those only become evident after a few days as you become more aware of what to look for. Staff are very friendly and helpful, making sure the guests are well looked after. Shout out to Raul Jimenez, outside/pool attendant; we looked forward to seeing him each day as he is very helpful and hardworking. He goes the extra mile to make sure guests have everything they need, before you realize you need it! Room seemed to need a little TLC but not sure if the bumps and marks are actually post-hurricane damage, no major problems. 5

Great holiday with friends
Tiffany T, Luxembourg City, Luxembourg
Fri Oct 20 09:45:24 EDT 2017
Had a wonderful time at the Paradisus! The grounds are lovely and the fact that they are eco is a bonus! Beach area is wonderfully maintained! Did the Royal Service and couldn't be happier with the choice to include the location of our room and the service!



The comments and opinions on this Ratings and Reviews section of our website are the views and opinions of TripAdvisor members and AppleVacations.passengers. They are providied 'as is' and we accept no responsibility for any loss, injury, inconvenience or other damage resulting from this information. You should verify critical information (for example passports and visas, and customs) with the relevant authorities, and review our Fair Trade Contract and Things To Know Before You Go (including our Health and Safety Tips For Travelers) before you travel.
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