Cancun

NOW Jade Riviera Cancun


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Unlimited-Luxury®   All Inclusive    

2018 Exceptional Values
Extra Value: Unlimited Connectivity:
Free calling to the U.S. and Canada. Apple Exclusive: Free non-stop transfers.
Golf: One complimentary round of golf per person, per day (cart mandatory and extra charge, restrictions apply).
Free Symbolic Weddings: Receive the Your Moments Wedding Package complimentary when booking the minimum required room category for a minimum of 7 nights. Restrictions may apply. See applebeachbrides.com.
Honeymoon: Receive the Do Not Disturb Honeymoon Package complimentary. This package is complimentary when booking a Preferred Club Suite Ocean View or higher for 7 nights or more (restrictions apply*).
Family: Two kids 12 and under Stay, Play, and Eat Free during select dates.

2019 Exceptional Values
Extra Value: Unlimited Connectivity:
Free calling to U.S. and Canada, Free WiFi throughout the resort and more. Apple Leisure Group Exclusive: Free non-stop transfers.
Golf: One complimentary round of golf per person, per day (cart mandatory & extra charge, restrictions apply).
Free Symbolic Weddings: Receive the Your Moments Wedding Package complimentary when booking the minimum required room category for a minimum of 7 nights. Restrictions may apply. See applebeachbrides.com.
Honeymoon: Receive the Do Not Disturb Honeymoon Package complimentary. This package is complimentary when booking a Preferred Club Suite Ocean View or higher for 7 nights or more (restrictions apply*).
Family: Two kids 12 & under Stay, Play & Eat Free during select dates.

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Now Jade Riviera Cancun is an upscale Unlimited-Luxury® resort for couples, friends, and families, with 550 luxurious suites offering spectacular views and 24-hour room and concierge service. Stroll on the half-mile wide, white sand beach, bordered by the turquoise waters of the Caribbean Sea.

Experience some of the most innovative spa treatments available at the Now Spa by Pevonia. Enjoy a great culinary experience with a choice of eight restaurants. Head for a night out at one of the six happening bars and lounges. And you can even enhance your dining experience further with the Sip, Savor, and See program to nearby Dreams and Now Resorts & Spas (restrictions apply, transportation not included).

Greening Your Life: Part of the Apple Vacations Greening Your Life initiative, this property is Rainforest Alliance Verified, sells locally made products in stores, and donates goods to local charities.

Find more information about Now Resorts & Spas.
Learn more about Riviera Maya.

*Subject to availability and double occupancy only. Prices and package subject to change without notice. This package cannot be combined with the Your Moments Wedding Package to receive both packages complimentary and cannot be deducted when purchasing other packages. To receive the package complimentary it is only applicable to couples staying within three months of their wedding date. Couple must present a copy of their wedding invitation or marriage certificate at the time of check-in. Package is available to all guests when purchased at the selling price.
HOTEL LOCATION
Located in Puerto Morelos, just 12 miles from Cancun International Airport.
Address:
RIVIERA MAYA


MX
Local Phone: 011-52-998-872-8
Toll Free Phone: 877-577-4UNOW
Fax: 998-872-8889
HOTEL FACILITIES
Barber / Beauty Salon
Boutique Shops
Business Services
Car Rental
Concierge
Currency Exchange
Laundry / Dry Cleaning Service
Meeting Rooms
Parking(Complimentary)
Pools
Number of Pools: 3
Outdoor Pools: 3     
Swim-up Bar
Free-form fresh water pool with two swim-up bars. Adults only pool is for Preferred Club guests only.
Golf: NEARBY
18 holes at Grand Coral Riviera Maya
Holes: 0
Tennis
Number of Courts: 3
Outdoor Courts: 3
Lighted Courts: 3
Court Fee: Complimentary
Water Sports on Site
Fishing: Additional Charge
Sunfish Sailing: Complimentary
Snorkeling: Complimentary
Hobie Cats: Complimentary
Motorboats: Additional Charge
JetSki / Waverunner: Additional Charge
Waterskiing: Additional Charge
Wind Surf: Complimentary
Health Club / Spa
Aerobics: Complimentary
Jacuzzi: Additional Charge
Nautilus Equipment: Additional Charge
Sauna: Additional Charge
Steam Room: Additional Charge
Manicure / Pedicure: Additional Charge
Facials: Additional Charge
HOTEL DETAILS
Now is the time to be conscious. Of earths beauty. And nature's gifts. Step inside Now Jade Riviera Cancun, a hip destination where sophistication meets understated. A wondrous place where play and party is just steps from peace and quiet. AMResorts® will now be welcoming small dogs (22lbs./10 kg or less) at all Zoetry® Wellness & Spa Resorts, Secrets®, Breathless®, Dreams® and Now® Resorts & Spas. Guests no longer need to leave their beloved dogs behind when traveling. Beach: Half a mile of white sand beach. Check-in: 3:00pm
Check-out: 12:00pm
Total Rooms: 550
Year Opened: 2008 Credit Cards: Visa, Master Card, American Express
ROOM TYPES
PREFFERED CLUB SUITE OCN VW
Other Amenities -
Kitchen
DEAL OF THE DAY NONREFUNDABLE
King or 2 doubles, Balcony or terrace with tropical views, Ceiling fan, Alarm clock, IPod dock, Coffee maker, LCD cable TV, Jacuzzi tub in bathroom, Rain shower, Hairdryer, Iron, Minibar, Safe, WiFi ($).
Other Amenities -
Air Conditioning
Fan
Shower
Non-Smoking Available
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Room Safe
Satellite
JUNIOR SUITE OCEAN FRONT
King or 2 doubles, Balcony or terrace, Ocean front view, Ceiling fan, Al arm clock, iPod dock, Coffee maker, LCD Cable TV, Jacuzzi bathtub, Rain shower, hair dryer, Iron, Mini-bar, Desk, Safe, WiFi ($), Elevators.
Other Amenities -
Air Conditioning
Fan
Shower
Non-Smoking Available
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Room Safe
Satellite
PREFERRED CLUB SUITE OCF
Preferred Club amenities included. 765 sq. ft., King or 2 doubles, Balcony with jacu zzi, Sitting area with TV, iPod dock, LCD TV in bedroom area, Rain shower, Mini-bar, WiFi ($), Secret box for room service, Hairdryer, Iron, Safe, Alarm clock.
Other Amenities -
Air Conditioning
Fan
Shower
Non-Smoking Available
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Room Safe
Satellite
PREFFERED CLUB SUITE OCN VW
Other Amenities -
Kitchen
PREFERRED DEALOFDAY NONREFUNDA
King or 2 doubles, Balcony or terrace with tropical views, Ceiling fan, Alarm clock, IPod dock, Coffee maker, LCD cable TV, Jacuzzi tub in bathroom, Rain shower, Hairdryer, Iron, Minibar, Safe, WiFi ($). Preferred Club.
Other Amenities -
Air Conditioning
Fan
Shower
Non-Smoking Available
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Room Safe
Satellite
JUNIOR SUITE OCEAN VIEW
King or 2 doubles, Balcony or terrace, Ocean view, Ceiling fan, Alarm clock, iPod dock, Coffee maker, LCD Cable TV, Jacuzzi bathtub, Rain shower, Hair dryer, Iron, Mini-bar, Desk, Safe, WiFi ($), Elevators.
Other Amenities -
Air Conditioning
Fan
Shower
Non-Smoking Available
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Room Safe
Satellite
JUNIOR SUITE TROPICAL
700 sq. ft., King or 2 doubles, Balcony or terrace with tropical views, Ceiling fan, Alarm clock, IPod dock, Coffee maker, LCD cable TV, Jacuzzi tub in bathroom, Rain shower, Hairdryer, Iron, Minibar, Safe, WiFi ($).
Other Amenities -
Air Conditioning
Fan
Shower
Non-Smoking Available
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Room Safe
Satellite
FAMILY SUITE
2 Junior Suites connected by door each 700 sq. ft., One with king & the other 2 doubles, Balcony or terrace with tropical views, IPod dock, LCD cable TV, Jacuzzi tub in bathroom, Mini-bar, WiFi ($), Iron, Coffee maker, Ceiling fan, Alarm clock.
Other Amenities -
Air Conditioning
Fan
Shower
Non-Smoking Available
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Room Safe
Satellite
PREFERRED CLUB GOVERNOR SUITE
Preferred Club amenities included. King bed, Ocean front view, Inside jacuzzi, LCD TV in bedroom area, Living area with TV, Dining room, Guest bathroom, Dressing room, Rain shower, iPod docking station, WiFi ($), 2 ceiling fans, Alarm clock, Mini-bar.
Other Amenities -
Air Conditioning
Fan
Shower
Non-Smoking Available
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Room Safe
Satellite
PREFFERED CLUB SUITE OCN VW
765 sq. ft., King or 2 doubles, Balcony with jacuzzi, Ocean-view, Small sitting area with TV, 2 ceiling fans, Alarm clock, IPod dock, Coffee maker, LCD cable TV in bedroom area, Rain shower, Hairdryer, Iron, Mini-bar, Safe, WiFi ($). Preferred Club.
Other Amenities -
Air Conditioning
Fan
Shower
Non-Smoking Available
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Room Safe
Satellite

OTHER INFO
24 Hour Room Service
DINING
NOW Jade Riviera Cancun features 1 meal plan options:
All Meals, Drinks & Tips
There are 8 Restaurants at NOW Jade Riviera Cancun:
Spice - A la carte restaurant serving Asian cuisine with three Teppanyaki tables, Sushi Bar and Pagoda. Open for dinner. No reservations required.
Coco Cafe - Premium coffee and deli snacks.
Carnival - Buffet-style cuisine with a variety of international specialties.
Castaways - Beach front snack bar serving lunch specialties.
Cin Cin - A la carte restaurant serving Mediterranean gourmet cusine. Open for dinner. No reservations required. This is an Adult's only restaurant.
Mercure - A la carte restaurant serving French cuiisne. Open for dinner. No reservations required.
Capers - A la carte restaurant serving fresh Italian specialties. Open for dinner. No reservations required.
Tamarindo - A la carte restaurant serving delectable Mexican cuisine. Open for dinner. No reservations required.
ACTIVITIES & ENTERTAINMENT
Daily Activities & Entertainment:
Kayaks, Sport fishing, Eurobungee, Ocean Trampoline, Ocean Iceberg
Nightly Activities & Entertainment:
Nightly Movies (on beach). Live Entertainment
CHILDREN'S PROGRAMS
Explorers Club- Fully supervised children's program with different daily programs based on science, nature and exploration.
Applicable Ages: 3-12 years old
Program Fees: Complimentary

The Core Zone area will be open from 9:00am-10:00pm every day where teenagers between 13-17 years old will have their own dedicated place with a large array of options of entertainment.

Apple Vacations Customer Satisfaction Score
Hotel Average
What to expect
Food Quality
Comfort
Cleanliness
Service
8573 Recommend
8573 past Apple Vacationers would recommend NOW Jade Riviera Cancun to their friends and family



Latest Apple Vacations Review >>
TripAdvisor Web Reviews
Based on 10535reviews
What to expect
Location
Rooms
Service
Value



Apple Vacations Traveller Reviews
SUSAN D.
Nov 07 2018
Hotel was wonderful. Didn’t care for how the check in went. 1 person did the signing in then passed you off to another person that was to “go over the lay out of the resort” but really was how the resort tried to talk you it sitting in on a 2 hour session about a time share.
Customer Rating: 

TEST
Too quiet
MARY S.
Nov 03 2018
Too quiet. Very little music especially around the pool. Very little to do in the evening. Only club wasnt very inviting. Bored. Other than pool, little to do on premise. Entertainment staff had little to work with. Would not go back or recommend. Drinks were great.
Customer Rating: 

TEST
Needs updates
HEAVIN H.
Oct 30 2018
The hotel was beautiful but you can tell the rooms and and buildings are older. In our room above the balcony door there was evident water damage. We also paid for an ocean view room but to see the ocean you had to look extreme right. This was a room we booked for our honeymoon so we were a bit disappointed. Our room was also directly above the restaurants so we woke each morning at roughly 4am when they started preparing breakfast. The staff were amazing and it was very clean. The pools were also great but finding a towel and lounger was a challenge.
Customer Rating: 

TEST
Very nice resort
CRISTIAN P.
Sep 03 2018
Very nice hotel with excellent staff and excellent food ! For the rooms I would not give 5 stars because our room had a bad smell in the bathroom from the shower! We called and they came to clean it right away but still smelled(it was a sewer problem)! I didn’t like the fact that our room was cleaned almost every day at 4-5 pm and sometimes after they cleaned I still found hair on the ground! The portable crib looked dirty and outdated
Customer Rating: 

TEST
Gorgeous Resort
DAVID C.
Aug 28 2018
Now Jade is a beautifully maintained, effectively run resort with customer service off the charts. Special mention for Benjamin, the pool concierge, and Julio, Elias, and Jenner in the various restaurants. All of these men helped make our vacation experience even better.
Customer Rating: 

TEST
Hurry up and wait
DAVID F.
Aug 25 2018
This was the absolute best vacation I have ever been on! I almost booked it again a week later! Anything I could ask for, the staff helped. Great food, friendly all around, and activities I would definitely try to see again. I just want to leave tonight
Customer Rating: 

TEST
Bed bugs, many less than courteous employees, no hot water for most of our stay....
DEBRA B.
Aug 18 2018
Email sent to apple customer care
Customer Rating: 

TEST
August family vacation
DEREK D.
Aug 15 2018
Our room was fantastic for our family of four. Food was better than expected and on par with other higher end all inclusives. Staff were top notch all around. Pool was fine but needed a little maintenance. The beach was the only downside. Beautiful sand but in the water was very rocky. It was tough for the kids to play in. Kids club was awesome. Entertainment was fun and the kids liked it. You have to approach the entertainment with the right perspective but it was fun. Facilities were really clean and nice. Overall we had a fantastic vacation.
Customer Rating: 

TEST
A Diamond In The Ruff
MIYA S.
Aug 10 2018
The Now Jade was truly a treat! If you can go, please take my word for it, from the time you pull up, you are greeted with warm towels to clean your hands, and champagne, upon entering in the lobby you will be amazed, with the water fountain and shark that looms from above, depending on the time of arrival your room may not be available however you are free to use all the amenities that the Now Jade has to offer, without writing a book, I will say you will never go hungry, thirsty or have a dull moment during your visit @ the Now Jade. Please take my word for it and Book your trip. ASAP
Customer Rating: 

TEST
Our review
CHARLES B.
Aug 01 2018
The beach was unusable. It was covered in seaweed. We understand that it was not the hotels fault but very disappointing. Also we were approached multiple times to be sold things. This was not at all welcomed by us. We did not want to feel pressured on our vacation. This was our time to relax. Also a very big thing was the day we checked out. We did not leave until 04:50 that day. But we had to be out of our rooms by noon. This was a very big inconvenience for us. Also they asked what time they should come for our bags. We told thme 11:50. They were already at our room at about 10:30 to get our luggage. Overall we would not return to this resort. It was ok. But we have been to better.
Customer Rating: 

TEST
Great time!
ANTHONY M.
Jul 29 2018
The overall hotel experience was excellent. The food was delicious favorite restaurant was Cin Cin. The service and check in was good they should tell you in advance that you have to put a deposit down of $300.00. Check out was easy. The bar service at the pool bar needs to have two bartenders but Michal and Tomas were walking around and brought us drinks faster. I did not see a lot of entertainment walking around compared to other resorts. They did have the usually beach/water volleyball, water aerobics, and crazy game. The beach was rocky and had seaweed but they tried to keep it as clean as they could. This is a non smoking resort with designated spots to smoke for the smokers out there that is something that should be known before you go. Overall we had a great time we were with 9 friends and family and they always took care of us well.
Customer Rating: 

TEST
TripAdvisor Traveller Reviews
Getaway weekend
alexmontiel26, Dallas, Texas
Thu Nov 15 14:43:12 EST 2018
It was just fine, the only person to make this vacations worked was Cristina from Amstar she was helping and making my vacations fun. If u wanna go out and do some activities u have to go and look for cristina she will make sure u have a great time.

Not what it was!
FrancineAQ, Chelsea, Canada
Thu Nov 15 09:07:07 EST 2018
Staying at the hotel right now, very disappointed with the hotel. We were here at the opening about 10 years ago. The hotel is showing signs to wear and tear. The food at the buffet is not of high quality, the buffet area looks dirty and is very dark. Not too inviting.... the staff is very courteous and try their best to please.

Run of the House Room-Ocean View-Great Service
Crystal B, Paducah, Kentucky
Thu Nov 15 04:51:28 EST 2018
This was our 2nd time to stay at at Now resort. Now Jade was small enough to feel cozy and at home but also big enough for options. The Now resorts do not have wrist bands, so I really like that and you don't have to make reservations to eat. We never waited longer than 30 minutes to eat and that was only at the Hibachi restaurant. The pools are amazing and kept clean and neat! The employees worked hard to make it nice. Never had an issue finding a chair at the beach but around the pool was a little more difficult but not terrible. The buffet was not as good as other resorts that I have been to but the other restaurants were great! The French restaurant was our favorite. The hostess, Julio, was outstanding! In addition, Francisco at the Lobby Bar was so very wonderful. Great drinks and one of the best bartenders ever! Our bellman, Jorge, was excellent and very helpful. The rooms were clean. We were in 1303 and had a beautiful view of the pools and ocean. My only complaint was that I really wanted a queen or king bed and we had two doubles so my husband and I smothered each other for 5 nights! The entertainment team is not as engaging as other resorts that we have stayed and I don't think the shows were at the same level but we did only see one due to some bad weather in the evenings. Overall, it was a 4. The food was good, it was relaxing and we encountered wonderful people.

Amazing Trip
Alexa H, Chicago, Illinois
Wed Nov 14 14:56:30 EST 2018
I have been to Now Jade multiple times now, and I have loved it every time. The food is consistently great, the rooms are clean and spacious, and the entertainment staff is fantastic. For food, I recommend trying a different restaurant each night. My personal favorites are the Italian, Asian, and Mediterranean. The rooms are nice and large, and the housekeeping staff does a wonderful job making sure they are always clean. Finally, the entertainment crew at Now Jade is incredible. They make sure that the guests are always having a good time, and there is always something to do if you want it. Saul (Chino), Paola, Amara, Leo, and Giovanna will all make your stay great! This vacation was everything I could have hoped for.

Excellent experience.
Global61126674356,
Wed Nov 14 14:49:38 EST 2018
Now jade was terrific across the board! The room, pool, amenities, etc. all exceeded our expectations. We loved the Spice restaurant the best, and our waiter, Omar, was very helpful and had excellent service!



The comments and opinions on this Ratings and Reviews section of our website are the views and opinions of TripAdvisor members and AppleVacations.passengers. They are providied 'as is' and we accept no responsibility for any loss, injury, inconvenience or other damage resulting from this information. You should verify critical information (for example passports and visas, and customs) with the relevant authorities, and review our Fair Trade Contract and Things To Know Before You Go (including our Health and Safety Tips For Travelers) before you travel.
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