Cancun

NOW Jade Riviera Cancun


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Unlimited-Luxury®   All Inclusive    

2018 Exceptional Values
Extra Value: Unlimited Connectivity:
Free calling to the U.S. and Canada. Apple Exclusive: Free non-stop transfers.
Golf: One complimentary round of golf per person, per day (cart mandatory and extra charge, restrictions apply).
Free Symbolic Weddings: Receive the Your Moments Wedding Package complimentary when booking the minimum required room category for a minimum of 7 nights. Restrictions may apply. See applebeachbrides.com.
Honeymoon: Receive the Do Not Disturb Honeymoon Package complimentary. This package is complimentary when booking a Preferred Club Suite Ocean View or higher for 7 nights or more (restrictions apply*).
Family: Two kids 12 and under Stay, Play, and Eat Free during select dates.

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Now Jade Riviera Cancun is an upscale Unlimited-Luxury® resort for couples, friends, and families, with 550 luxurious suites offering spectacular views and 24-hour room and concierge service. Stroll on the half-mile wide, white sand beach, bordered by the turquoise waters of the Caribbean Sea.

Experience some of the most innovative spa treatments available at the Now Spa by Pevonia. Enjoy a great culinary experience with a choice of eight restaurants including Mexican, Asian, International Gourmet, and Italian cuisine. Head for a night out at one of the six happening bars and lounges. And you can even enhance your dining experience further with the Sip, Savor, and See program to nearby Dreams and Now Resorts & Spas (restrictions apply, transportation not included).

Guests that are looking for an enhanced level of service and amenities opt for a Preferred Club Suite. Preferred Club accommodations include personalized check-in and checkout with concierge service, an outdoor Jacuzzi on the balcony, upgraded in-room amenities, access to Mercure Restaurant for ŕ la carte breakfast, access to the adults-only pool, two 32" LCD TVs, complimentary in-suite Internet access, and access to the Preferred Club Lounge serving refreshments and offering complimentary computer access.

Greening Your Life: Part of the Apple Vacations Greening Your Life initiative, this property is Rainforest Alliance Verified, sells locally made products in stores, and donates goods to local charities. Additional green initiatives include a turtle release program, waste recycling program, 100% environmentally-friendly cleaning products, biodegradable bathroom products, water-efficient bathroom systems, and motion-sensor light switches that work to conserve energy.

Find more information about Now Resorts & Spas.
Learn more about Cancun.

*Subject to availability and double occupancy only. Prices and package subject to change without notice. This package cannot be combined with the Your Moments Wedding Package to receive both packages complimentary and cannot be deducted when purchasing other packages. To receive the package complimentary it is only applicable to couples staying within three months of their wedding date. Couple must present a copy of their wedding invitation or marriage certificate at the time of check-in. Package is available to all guests when purchased at the selling price.
HOTEL LOCATION
Located in Puerto Morelos, just 12 miles from Cancun International Airport.
Address:
RIVIERA MAYA


MX
Local Phone: 011-52-998-872-8
Toll Free Phone: 877-577-4UNOW
Fax: 998-872-8889
HOTEL FACILITIES
Barber / Beauty Salon
Boutique Shops
Business Services
Car Rental
Concierge
Currency Exchange
Laundry / Dry Cleaning Service
Meeting Rooms
Parking(Complimentary)
Pools
Number of Pools: 3
Outdoor Pools: 3     
Swim-up Bar
Free-form fresh water pool with two swim-up bars. Adults only pool is for Preferred Club guests only.
Golf: NEARBY
18 holes at Grand Coral Riviera Maya
Holes: 0
Tennis
Number of Courts: 3
Outdoor Courts: 3
Lighted Courts: 3
Court Fee: Complimentary
Water Sports on Site
Fishing: Additional Charge
Sunfish Sailing: Complimentary
Snorkeling: Complimentary
Hobie Cats: Complimentary
Motorboats: Additional Charge
JetSki / Waverunner: Additional Charge
Waterskiing: Additional Charge
Wind Surf: Complimentary
Health Club / Spa
Aerobics: Complimentary
Jacuzzi: Additional Charge
Nautilus Equipment: Additional Charge
Sauna: Additional Charge
Steam Room: Additional Charge
Manicure / Pedicure: Additional Charge
Facials: Additional Charge
HOTEL DETAILS
Now is the time to be conscious. Of earths beauty. And nature's gifts. Step inside Now Jade Riviera Cancun, a hip destination where sophistication meets understated. A wondrous place where play and party is just steps from peace and quiet. Beach: Half a mile of white sand beach. Check-in: 3:00 pm
Check-out: 12:00 pm
Total Rooms: 550
Year Opened: 2008 Credit Cards: Visa, Master Card, American Express
ROOM TYPES
DEAL OF THE DAY NONREFUNDABLE
700 sq. ft., King or 2 doubles, Balcony or terrace with tropical views, Ceiling fan, Alarm clock, IPod dock, Coffee maker, LCD cable TV, Jacuzzi tub in bathroom, Rain shower, Hairdryer, Iron, Minibar, Safe, WiFi ($).
Other Amenities -
Air Conditioning
Fan
Shower
Non-Smoking Available
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Room Safe
Satellite
JUNIOR SUITE OCEAN FRONT
King or 2 doubles, Balcony or terrace, Ocean front view, Ceiling fan, Al arm clock, iPod dock, Coffee maker, LCD Cable TV, Jacuzzi bathtub, Rain shower, hair dryer, Iron, Mini-bar, Desk, Safe, WiFi ($), Elevators.
Other Amenities -
Air Conditioning
Fan
Shower
Non-Smoking Available
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Room Safe
Satellite
PREFERRED CLUB SUITE OCF
Preferred Club amenities included. 765 sq. ft., King or 2 doubles, Balcony with jacu zzi, Sitting area with TV, iPod dock, LCD TV in bedroom area, Rain shower, Mini-bar, WiFi ($), Secret box for room service, Hairdryer, Iron, Safe, Alarm clock.
Other Amenities -
Air Conditioning
Fan
Shower
Non-Smoking Available
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Room Safe
Satellite
PREFERRED DEALOFDAY NONREFUNDA
700 sq. ft., King or 2 doubles, Balcony or terrace with tropical views, Ceiling fan, Alarm clock, IPod dock, Coffee maker, LCD cable TV, Jacuzzi tub in bathroom, Rain shower, Hairdryer, Iron, Minibar, Safe, WiFi ($). Preferred Club.
Other Amenities -
Air Conditioning
Fan
Shower
Non-Smoking Available
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Room Safe
Satellite
JUNIOR SUITE OCEAN VIEW
King or 2 doubles, Balcony or terrace, Ocean view, Ceiling fan, Alarm clock, iPod dock, Coffee maker, LCD Cable TV, Jacuzzi bathtub, Rain shower, Hair dryer, Iron, Mini-bar, Desk, Safe, WiFi ($), Elevators.
Other Amenities -
Air Conditioning
Fan
Shower
Non-Smoking Available
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Room Safe
Satellite
JUNIOR SUITE TROPICAL
700 sq. ft., King or 2 doubles, Balcony or terrace with tropical views, Ceiling fan, Alarm clock, IPod dock, Coffee maker, LCD cable TV, Jacuzzi tub in bathroom, Rain shower, Hairdryer, Iron, Minibar, Safe, WiFi ($).
Other Amenities -
Air Conditioning
Fan
Shower
Non-Smoking Available
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Room Safe
Satellite
FAMILY SUITE
2 Junior Suites connected by door each 700 sq. ft., One with king & the other 2 doubles, Balcony or terrace with tropical views, IPod dock, LCD cable TV, Jacuzzi tub in bathroom, Mini-bar, WiFi ($), Iron, Coffee maker, Ceiling fan, Alarm clock.
Other Amenities -
Air Conditioning
Fan
Shower
Non-Smoking Available
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Room Safe
Satellite
PREFERRED CLUB GOVERNOR SUITE
Preferred Club amenities included. King bed, Ocean front view, Inside jacuzzi, LCD TV in bedroom area, Living area with TV, Dining room, Guest bathroom, Dressing room, Rain shower, iPod docking station, WiFi ($), 2 ceiling fans, Alarm clock, Mini-bar.
Other Amenities -
Air Conditioning
Fan
Shower
Non-Smoking Available
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Room Safe
Satellite
PREFFERED CLUB SUITE OCN VW
765 sq. ft., King or 2 doubles, Balcony with jacuzzi, Ocean-view, Small sitting area with TV, 2 ceiling fans, Alarm clock, IPod dock, Coffee maker, LCD cable TV in bedroom area, Rain shower, Hairdryer, Iron, Mini-bar, Safe, WiFi ($). Preferred Club.
Other Amenities -
Air Conditioning
Fan
Shower
Non-Smoking Available
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Room Safe
Satellite

OTHER INFO
24 Hour Room Service
DINING
NOW Jade Riviera Cancun features 1 meal plan options:
All Meals, Drinks & Tips
There are 8 Restaurants at NOW Jade Riviera Cancun:
Spice - A la carte restaurant serving Asian cuisine with three Teppanyaki tables, Sushi Bar and Pagoda. Open for dinner. No reservations required.
Coco Cafe - Premium coffee and deli snacks.
Carnival - Buffet-style cuisine with a variety of international specialties.
Castaways - Beach front snack bar serving lunch specialties.
Cin Cin - A la carte restaurant serving Mediterranean gourmet cusine. Open for dinner. No reservations required. This is an Adult's only restaurant.
Mercure - A la carte restaurant serving French cuiisne. Open for dinner. No reservations required.
Capers - A la carte restaurant serving fresh Italian specialties. Open for dinner. No reservations required.
Tamarindo - A la carte restaurant serving delectable Mexican cuisine. Open for dinner. No reservations required.
ACTIVITIES & ENTERTAINMENT
Daily Activities & Entertainment:
Kayaks, Sport fishing, Eurobungee, Ocean Trampoline, Ocean Iceberg
Nightly Activities & Entertainment:
Nightly Movies (on beach). Live Entertainment
CHILDREN'S PROGRAMS
Explorers Club- Fully supervised children's program with different daily programs based on science, nature and exploration.
Applicable Ages: 3 to 12 years old
Program Fees: Complimentary

Apple Vacations Customer Satisfaction Score
Hotel Average
What to expect
Food Quality
Comfort
Cleanliness
Service
8573 Recommend
8573 past Apple Vacationers would recommend NOW Jade Riviera Cancun to their friends and family



Latest Apple Vacations Review >>
TripAdvisor Web Reviews
Based on 9248reviews
What to expect
Location
Rooms
Service
Value



Apple Vacations Traveller Reviews
Lousy Service
CHARLES C.
Dec 13 2017
Pick up for airport did not show up
Customer Rating: 

NOW - Jade Great Getaway
FRANK D.
Dec 13 2017
Overall everything was fab ... Note to Apple Vacations please do not state flights are direct when in fact they are connecting as this is misleading. Also on the topic of a connecting flight ..do yourself a favor and skip purchasing duty free liquor as the TSA agents in Ft. Lauderdale will not let your bottles through. TSA agent opened all of my sealed plastic bags and forced me to check bottles which nearly caused me to miss my connection. Of course my checked bag arrived soaked in a $50 dollar bottle of tequila ... thanks TSA, always a pleasure getting a pat down and having your property damaged. Other than that episode which eradicated the relaxing 5 night trip all was fantastic. Now Jade staff works hard and are very friendly. One other note, be prepared to decline all of the sales pitch talk that begins the minute you get off the plane in Cancun ... they try to sell activities and massages at inflated prices... just keep saying no thanks and book your activities locally for a fraction of the price.
Customer Rating: 

Great property for the money.
JASON L.
Dec 13 2017
This was definitely a nicer place than many and very moderately priced all things considered. This was very good for an all-inclusive with good quality and variety of food, drinks, amenities and service. The staff was generally very friendly and professional. Overall it was a good experience.
Customer Rating: 

Beautiful Vacation
LAURA P.
Dec 05 2017
Now Jade was gorgeous. The layout was nice, food was excellent, and service outstanding. Highly suggest staying on the preferred side if you're not traveling with children. It is more relaxing.
Customer Rating: 

Nov 2017 stay at Now Jade - Family of 4 with 2 young kids
DOROTHEE D.
Dec 05 2017
We stayed at the Now Jade in Nov 2017 and had a great time. Everything was great, but would only comment on 2 things that would need improvement: 1- Patio guard - Each patio has a windowed guard, but there is a gap at the bottom. The gap is about as tall as a pop can. I am only commenting on this because our 20 month old layed down on the balcony at some point to look at a bug, and we then realized that he could very well push himself and slide right through that opening at the bottom. Not sure if this opening at the bottom of the balcony guard complies with the Mexico code, but it sure made us scarred of having the kids alone on the patio at any time. 2- Our 20 month old son is allergic to peanuts. The hotel has a system where they enter the info in their system so that maids and other staff know that there is a peanut allergy in room 8404. They also print out a card (spanish and english), that explains the allergy and that you give to the staff in the A la carte restaurants. We thought we had it covered, avoiding the Asian restaurant and anything sitting close to peanuts at the buffet. One night we went to the Mediterranean A la Carte restaurant (Cin Cin) and ordered the Hummus (which my kids love!). Well it was only after my son had some that I tasted it and realized that there was peanut butter in it. The Menu dud not mention anything about it for that food item, and the server did not say anything either although I showed him the card before ordering. The hotel and restaurant staff was very effective and the doctor arrived about 10 minutes after the incident and the hotel paid for the doctor's visit and services. According to the restaurant staff this has happened before, so that is why I am reporting it here. The overall service of the hotel and all the staff was great and fast, and we are very appreciative of it. But this should be corrected, especially since they have that allergy system in place.
Customer Rating: 

Highly recommend NOW JADE in Cancun
DENIS M.
Nov 30 2017
I highly recommend this resort. Great family or singles place. Food was excellent in the Cafe, and most of the other restaurants were outstanding, though small portion. The bar service was excellent and the Spa was great ... massage and hydration services. Can't say enough good about the place. Excursions were fine except the one into Play del Carmen wherre it is free because they take you to an over priced jewelry store first. Beware as this is a scam. The contact info on the receipt is all false (website doesn't exist, phone number is to another company not jewelry, and they go by numerous names. First red flag is no storefront name and second is no armed guards. Other than this scam, other excursions were fine.
Customer Rating: 

Now Jade
TAMMY S.
Nov 28 2017
This resort was highly misrepresented by Apple Vacations. We paid for a preferred upgrade which was no different than regular guests other than the lounge access. The preferred pool was for preferred guests only, but anyone could utilize it. There was no monitoring of the preferred pool, no wrist bands to differentiate preferred from regular guests. Check in took well over an hour with constant badgering to buy massages, dinners, etc. Our room overlooked the preferred pool and had a partial ocean view, certainly not the ocean view depicted on Apple Vacations. I complained to staff asking for a refund of my "preferred club fees" and was told they would get back to me and never heard another word. The restaurants were depicted in Apple as casual. When we got there there were two restaurants that required long pants or we couldnt eat there. On Apple that was not in the description of those two facilities. I would never stay there again
Customer Rating: 

Now Jade Vacation
CAROL K.
Nov 25 2017
We really had a great time and loved the hotel and the service and attitude of 99% of the staff was outstanding. Our biggest complaint is the rocks in the ocean. It hurt to go walk in the water, even with water shows. Actually, they are quite dangerous. This is a big deterrent from returning to this area.
Customer Rating: 

Glad to be back - Nov 2017
ROGER S.
Nov 22 2017
This was our fourth time to the resort and we enjoyed it just as much as the first time there. Glad to see they concreted around the pool area as a lot of people were slipping and falling last year. There were several tiles missing in the pool but they were working to fix it. The beach had a lot of rocks that couldn't be seen while walking into the water.
Customer Rating: 

Now Jade
DANIEL S.
Nov 14 2017
Overall we had a great experience and will definitely return! We scored the check in and out poorly because they were over booked when we arrived and we had to go to another hotel, then they were not ready for us when we returned and were very “busy”. At a check out they had a charge with someone else name added to our room. They did try and make the situation right but inviting us to come back for a 4/3 stay again.
Customer Rating: 

A nice place - not 6 gold apples!
TUAN L.
Nov 12 2017
This is a nice resort with nice pools, but the rooms are getting old. It should not what I expect for a 6 golden apples resort.
Customer Rating: 

TripAdvisor Traveller Reviews
Now Jade - A lovely Holiday
jodiemoase, Halifax, Canada
Sat Dec 16 11:41:02 EST 2017
A lovely holiday. The resort is a short 25 mins away from the airport so no travel time wasted before you can start the great vacay unwind. We are fortunate to have preferred club benefits and were provided with a suite that offered beautiful ocean views from both rooms. Common resort spaces were clean and well maintained. While a family friendly resort, there is an adult only pool as well, allowing for the option of rowdier crowd or quieter (usually :) ) lounging. Heberts Diaz, the host of the Preferred Club Pool was fantastic - make friends with this man! He can offer suggestions for locale activities off-resort and provide info about what is happening daily on-resort. Personable and genuine, he is a treasure at this resort. As for the rest of the staff, top notch! Friendly, helpful, sense of humor... our experience was a good one in large part to the people. Beaches... enough sand to have loungers and allow for sports and strollers when the tide isn't right in. The water is stunning as you'd expect. Warm and that blue that keeps me coming back. Having said that, this part of the coast did have rocky areas when getting in, so it was easing in aware of what was underfoot for safety. Not a big deal. Loved the ocean! The food was good and occasionally great. Much was made for the North American palate - sweet, salty and heavy... but there was enough variety and enough gems that no one will go hungry. The theme restaurants were very good... we dined fairly late most night (8:30-9) and found the crowds were gone and the service was better later. The drinks... we aren't big volume drinkers, but do have a taste for the good stuff when partaking in a beverage. The upper shelf spirits would run out every couple of days for a day or two. Being the troopers we are however, we amended choices with no complaint and had a great time. What else can I say, our Now Jade experience was a very good one and it's in the running for a return in the New Year.

Loved Now Jade!
SK_Sun_Girl, Saskatchewan
Fri Dec 15 12:31:15 EST 2017
We had a great time at Now Jade. There are so many positives at this resort: - The staff! Everyone raves about the staff here – and they are right. The staff is so helpful, happy and engaging. They make all the difference at this resort. - The resort layout. It was easy to get around and the restaurants are all in one area. - Rooms. Spacious, clean and well appointed. We did not have ocean view but we had lagoon view – it was peaceful and private. - Food. All restaurants were very good including the buffet. And very accommodating of food allergies, etc. We also liked the Coco coffee shop – sometimes we just had breakfast there. - Beach sand is beautiful and you can walk so far if you go the El Cid way. - Bike ride to Puerto Morales was fun. - The resort has kayaks, stand up paddleboards and a hobie cat for guests’ use. - Room service menu was great and didn’t take long to get. - The bed was super comfortable. I never thought I’d say that about a bed in Mexico (usually they are rock hard)! - The main pool has floating matts you can use. - We were always able to find chairs at the pool even though people saved them. - No towel cards! You can take as many towels as you want. They are everywhere at the pool area. Room for improvement: - There needs to be more garbage cans throughout the resort – we had a hard time finding any. - The service at the Italian restaurant wasn’t as good as the other restaurants. (The food was good though.) - Although you don’t need reservations for the ala cart restaurants, if you don’t go before 7 pm, you could be waiting for a while. - Disco in the sports bar was sometimes fun – depending on the music – but not enough people were there. Maybe because it starts so late? (10:30 or 11 pm). - Pools were cold – wish at least one was heated. - Music at the main pool was repetitive and too loud near the swim up bar. - The temperature of the water in the showers fluctuated from scalding to freezing sometimes. - One day we went to Castaways for lunch. The food was good but we had to wait 2 hours to get our entrees! And it wasn’t even busy in there. We never went back – it wasn’t worth wasting that much of our day to eat. Extra info: - We did get a few bug bites but it wasn’t as bad as other places we’ve been. - If you love the scent of the lobby, you can buy the incense at the spa ($29 USD). - Yes, the beach area is rocky – but if you walk to the preferred area, there aren’t any rocks. - Make sure you ask for top shelf liquor – the alternative is not good at all. - I was fully expecting to be approached by the time share people but they pretty much left us alone. One did stop us in the lobby near the end of the trip but when we told her we weren’t interested, she didn’t pursue us further. - The trick to getting a table at the grill in the Asian restaurant is to line up at 5 pm at the restaurant and get your name on the list. - Vendors set up at the resort every few days. The selection and prices were pretty good. In conclusion, I would rate this resort 4.5 out of 5 (if I could). We will recommend it to others.

Great vacation spot
roxann118, Hudsonville, Michigan
Thu Dec 14 01:55:51 EST 2017
Besides the wonderful food, the staff was exceptional. Friendly, fun, exciting Our room was normal but very clean. The daily entertainment was beyond fun, they were amazing, something for every one. The 5 dining options had something for everyone. Tons of families there, baby strollers everywhere but also room for all and different pools for all ages.

Great Family Trip
Kali G,
Wed Dec 13 15:05:01 EST 2017
We stayed for 1 week and traveled with two 5 year olds (plus another 7 kids in the group). Resort was very family friendly aside from when we were asked to leave the Sports Bar (disco) because our kids dancing and having a great time was a problem for another guest (this guest also complained about the number of kids at the resort on several occasions). Rooms were clean, we had no view but that was fine as we weren't in the room much. Food was to be expected (decent) at the buffet and the Italian restaurant was great (only other one we tried). Kids LOVED the Explorer's Kids Club. Paty, Ana and Karen were great with them! Only complaint is all of the rocks in the ocean.... the beach is beautiful but hard to swim.

Awesome Reort except....
GEORGE G, Akron, Ohio
Wed Dec 13 14:49:25 EST 2017
Now Jade is awesome....beautiful facility, great big suites, clean, friendly staff, excellent restaurants. great evening entertainment., close to airport....etc..etc.. Now for the few exceptions: 1. ALL food at the buffet was luke warm and even cold....hard to understand as we saw the food being brought out steaming....makes NO sense at all....the food was very good just not anywhere near hot. 2. Staff handles all standard/normal requests VERY well....requests outside the norm...not so much. 3. Landscaping was impeccable..perfectly manicured....however people left cans, bottles etc.all over as there were very few trash cans ....more trash cans would help this a lot. Overall....awesome resort....HIGHLY recommend!



The comments and opinions on this Ratings and Reviews section of our website are the views and opinions of TripAdvisor members and AppleVacations.passengers. They are providied 'as is' and we accept no responsibility for any loss, injury, inconvenience or other damage resulting from this information. You should verify critical information (for example passports and visas, and customs) with the relevant authorities, and review our Fair Trade Contract and Things To Know Before You Go (including our Health and Safety Tips For Travelers) before you travel.
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