Cancun

NOW Jade Riviera Cancun


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Unlimited-Luxury®   All Inclusive    

Extra Value: Unlimited Connectivity: Free calling to the U.S. and Canada. Apple Exclusive: Free non-stop transfers.
Golf: One complimentary round of golf per person, per day (cart mandatory & extra charge, restrictions apply).
Free Symbolic Weddings: Receive the Your Moments Wedding Package complimentary when booking the minimum required room category for a minimum of 7 nights. Restrictions may apply. See applebeachbrides.com.
Honeymoon: Receive the Do Not Disturb Honeymoon Package complimentary. This package is complimentary when booking a Preferred Club Suite Ocean View or higher for 7 nights or more (restrictions apply*).
Family: Two kids 12 & under Stay, Play, and Eat Free during select dates.

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Now Jade Riviera Cancun is an upscale Unlimited-Luxury® resort for couples, friends, and families, with 550 luxurious suites offering spectacular views and 24-hour room and concierge service. Stroll on the half-mile wide, white sand beach, bordered by the turquoise waters of the Caribbean Sea.

Experience some of the most innovative spa treatments available at the Now Spa by Pevonia. Enjoy a great culinary experience with a choice of eight restaurants including Mexican, Asian, International Gourmet, and Italian cuisine. Head for a night out at one of the six happening bars and lounges. And you can even enhance your dining experience further with the Sip, Savor, and See program to nearby Dreams and Now Resorts & Spas (restrictions apply, transportation not included).

Guests that are looking for an enhanced level of service and amenities opt for a Preferred Club Suite. Preferred Club accommodations include personalized check-in and checkout with concierge service, an outdoor Jacuzzi on the balcony, upgraded in-room amenities, access to Mercure Restaurant for à la carte breakfast, access to the adults-only pool, two 32" LCD TVs, complimentary in-suite Internet access, and access to the Preferred Club Lounge serving refreshments and offering complimentary computer access.

Greening Your Life: Part of the Apple Vacations Greening Your Life initiative, this property is Rainforest Alliance Verified, sells locally made products in stores, and donates goods to local charities. Additional green initiatives include a turtle release program, waste recycling program, 100% environmentally-friendly cleaning products, biodegradable bathroom products, water-efficient bathroom systems, and motion-sensor light switches that work to conserve energy.

Find more information about Now Resorts & Spas. Learn more about Cancun.

*Subject to availability and double occupancy only. Prices and package subject to change without notice. This package cannot be combined with the Your Moments Wedding Package to receive both packages complimentary and cannot be deducted when purchasing other packages. To receive the package complimentary it is only applicable to couples staying within three months of their wedding date. Couple must present a copy of their wedding invitation or marriage certificate at the time of check-in. Package is available to all guests when purchased at the selling price.
HOTEL LOCATION
Located in Puerto Morelos, just 12 miles from Cancun International Airport.
Address:
RIVIERA MAYA


MX
Local Phone: 011-52-998-872-8
Toll Free Phone: 877-577-4UNOW
Fax: 998-872-8889
HOTEL FACILITIES
Barber / Beauty Salon
Boutique Shops
Business Services
Car Rental
Concierge
Currency Exchange
Laundry / Dry Cleaning Service
Meeting Rooms
Parking(Complimentary)
Pools
Number of Pools: 3
Outdoor Pools: 3     
Swim-up Bar
Free-form fresh water pool with two swim-up bars. Adults only pool is for Preferred Club guests only.
Golf: NEARBY
18 holes at Grand Coral Riviera Maya
Holes: 0
Tennis
Number of Courts: 3
Outdoor Courts: 3
Lighted Courts: 3
Court Fee: Complimentary
Water Sports on Site
Fishing: Additional Charge
Sunfish Sailing: Complimentary
Snorkeling: Complimentary
Hobie Cats: Complimentary
Motorboats: Additional Charge
JetSki / Waverunner: Additional Charge
Waterskiing: Additional Charge
Wind Surf: Complimentary
Health Club / Spa
Aerobics: Complimentary
Jacuzzi: Additional Charge
Nautilus Equipment: Additional Charge
Sauna: Additional Charge
Steam Room: Additional Charge
Manicure / Pedicure: Additional Charge
Facials: Additional Charge
HOTEL DETAILS
Now is the time to be conscious. Of earths beauty. And nature's gifts. Step inside Now Jade Riviera Cancun, a hip destination where sophistication meets understated. A wondrous place where play and party is just steps from peace and quiet. Beach: Half a mile of white sand beach. Check-in: 3:00 pm
Check-out: 12:00 pm
Total Rooms: 550
Year Opened: 2008 Credit Cards: Visa, Master Card, American Express
ROOM TYPES
PREFERRED CLUB GOVERNOR SUITE
Preferred Club amenities included. King bed, Ocean front view, Inside jacuzzi, LCD TV in bedroom area, Living area with TV, Dining room, Guest bathroom, Dressing room, Rain shower, iPod docking station, WiFi ($), 2 ceiling fans, Alarm clock, Mini-bar.
Other Amenities -
Air Conditioning
Fan
Shower
Non-Smoking Available
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Room Safe
Satellite
PREFFERED CLUB SUITE OCN VW
765 sq. ft., King or 2 doubles, Balcony with jacuzzi, Ocean-view, Small sitting area with TV, 2 ceiling fans, Alarm clock, IPod dock, Coffee maker, LCD cable TV in bedroom area, Rain shower, Hairdryer, Iron, Mini-bar, Safe, WiFi ($). Preferred Club.
Other Amenities -
Air Conditioning
Fan
Shower
Non-Smoking Available
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Room Safe
Satellite
DEAL OF THE DAY NONREFUNDABLE
700 sq. ft., King or 2 doubles, Balcony or terrace with tropical views, Ceiling fan, Alarm clock, IPod dock, Coffee maker, LCD cable TV, Jacuzzi tub in bathroom, Rain shower, Hairdryer, Iron, Minibar, Safe, WiFi ($).
Other Amenities -
Air Conditioning
Fan
Shower
Non-Smoking Available
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Room Safe
Satellite
JUNIOR SUITE OCEAN FRONT
King or 2 doubles, Balcony or terrace, Ocean front view, Ceiling fan, Al arm clock, iPod dock, Coffee maker, LCD Cable TV, Jacuzzi bathtub, Rain shower, hair dryer, Iron, Mini-bar, Desk, Safe, WiFi ($), Elevators.
Other Amenities -
Air Conditioning
Fan
Shower
Non-Smoking Available
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Room Safe
Satellite
PREFERRED CLUB SUITE OCF
Preferred Club amenities included. 765 sq. ft., King or 2 doubles, Balcony with jacu zzi, Sitting area with TV, iPod dock, LCD TV in bedroom area, Rain shower, Mini-bar, WiFi ($), Secret box for room service, Hairdryer, Iron, Safe, Alarm clock.
Other Amenities -
Air Conditioning
Fan
Shower
Non-Smoking Available
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Room Safe
Satellite
PREFERRED DEALOFDAY NONREFUNDA
700 sq. ft., King or 2 doubles, Balcony or terrace with tropical views, Ceiling fan, Alarm clock, IPod dock, Coffee maker, LCD cable TV, Jacuzzi tub in bathroom, Rain shower, Hairdryer, Iron, Minibar, Safe, WiFi ($). Preferred Club.
Other Amenities -
Air Conditioning
Fan
Shower
Non-Smoking Available
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Room Safe
Satellite
JUNIOR SUITE OCEAN VIEW
King or 2 doubles, Balcony or terrace, Ocean view, Ceiling fan, Alarm clock, iPod dock, Coffee maker, LCD Cable TV, Jacuzzi bathtub, Rain shower, Hair dryer, Iron, Mini-bar, Desk, Safe, WiFi ($), Elevators.
Other Amenities -
Air Conditioning
Fan
Shower
Non-Smoking Available
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Room Safe
Satellite
JUNIOR SUITE TROPICAL
700 sq. ft., King or 2 doubles, Balcony or terrace with tropical views, Ceiling fan, Alarm clock, IPod dock, Coffee maker, LCD cable TV, Jacuzzi tub in bathroom, Rain shower, Hairdryer, Iron, Minibar, Safe, WiFi ($).
Other Amenities -
Air Conditioning
Fan
Shower
Non-Smoking Available
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Room Safe
Satellite
FAMILY SUITE
2 Junior Suites connected by door each 700 sq. ft., One with king & the other 2 doubles, Balcony or terrace with tropical views, IPod dock, LCD cable TV, Jacuzzi tub in bathroom, Mini-bar, WiFi ($), Iron, Coffee maker, Ceiling fan, Alarm clock.
Other Amenities -
Air Conditioning
Fan
Shower
Non-Smoking Available
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Room Safe
Satellite

OTHER INFO
24 Hour Room Service
DINING
NOW Jade Riviera Cancun features 1 meal plan options:
All Meals, Drinks & Tips
There are 8 Restaurants at NOW Jade Riviera Cancun:
Capers - A la carte restaurant serving fresh Italian specialties. Open for dinner. No reservations required.
Tamarindo - A la carte restaurant serving delectable Mexican cuisine. Open for dinner. No reservations required.
Spice - A la carte restaurant serving Asian cuisine with three Teppanyaki tables, Sushi Bar and Pagoda. Open for dinner. No reservations required.
Coco Cafe - Premium coffee and deli snacks.
Carnival - Buffet-style cuisine with a variety of international specialties.
Castaways - Beach front snack bar serving lunch specialties.
Cin Cin - A la carte restaurant serving Mediterranean gourmet cusine. Open for dinner. No reservations required. This is an Adult's only restaurant.
Mercure - A la carte restaurant serving French cuiisne. Open for dinner. No reservations required.
ACTIVITIES & ENTERTAINMENT
Daily Activities & Entertainment:
Kayaks, Sport fishing, Eurobungee, Ocean Trampoline, Ocean Iceberg
Nightly Activities & Entertainment:
Nightly Movies (on beach). Live Entertainment
CHILDREN'S PROGRAMS
Explorers Club- Fully supervised children's program with different daily programs based on science, nature and exploration.
Applicable Ages: 3 to 12 years old
Program Fees: Complimentary

Apple Vacations Customer Satisfaction Score
Hotel Average
What to expect
Food Quality
Comfort
Cleanliness
Service
8573 Recommend
8573 past Apple Vacationers would recommend NOW Jade Riviera Cancun to their friends and family



Latest Apple Vacations Review >>
TripAdvisor Web Reviews
Based on 9053reviews
What to expect
Location
Rooms
Service
Value



Apple Vacations Traveller Reviews
Sept 21-26, 2017
NICHOLAS M.
Sep 29 2017
With the exception of two issues, my stay at this hotel were flawless. The first issue is the bathroom floor is very slippery when wet, be careful when getting out of the tub or the shower. The second issue was the constantly being approached to purchase a vacation club. Every time we stepped foot near the lobby, we were bounded by salespeople trying to sell the time share, it was extremely annoying. With that being said, the waiters, bar staff, and entertainment team went above and beyond to make our stay enjoyable. David Orozco from the entertainment team rocks, seek him out.
Customer Rating: 

TEST
Couple vacation
DANIEL T.
Sep 26 2017
I went on this vacation with my girlfriend. The hotel was clean and the food was excellent. The pool was a little old and in need of repairs. The beach was nice, but in the ocean there were a lot of rocks. I liked the spa and also enjoyed the fancy dinner on the beach.
Customer Rating: 

TEST
A lot to love (if you can get past the up-selling)
CORRY W.
Sep 26 2017
There's a lot to love about Now Jade - the food, drinks, pool, beach, and rooms are all excellent. However, from the moment that we walked up to the check-in counter, we were immediately being up-sold to more expensive accommodations or services, and it lasted the entire trip. The lady at the front desk told us that we were not currently "Preferred" guests, but that we could upgrade to the Preferred Club for $68/night. It's a terrible first experience at a resort to be told that you are not preferred. We declined and were told that our room wouldn't be ready until 3:00 (2.5 hours later), but that the preferred room was ready now. Whether or not this was true, it made us feel like it was just another technique to try to get us to upgrade. Aside from the room, the staff was also constantly trying to up-sell us on excursions, spa treatments, bottles of wine, etc. We even decided to get a massage and found ourselves being up-sold right before the massage on an extra candle that could be lit for $20 more! Talk about ruining the relaxation. Other than being up-sold constantly, and the poor first experience with the lady at the front desk, we really enjoyed our time at Now Jade. The rooms were really beautiful with incredible bathrooms and great views. The food at some restaurants was better than others, as was the service. Our first night, we ate at the Asian restaurant and our server, Alejandro, was fantastic. Really made for a special first night. Overall, we would recommend to others, but would just give a heads-up about what to expect!
Customer Rating: 

TEST
Check-in
EDWARD J.
Sep 26 2017
Overall the stay at Now Jade was a great experience. The biggest issue we had was, we reserved a ocean front King bed through the apple site. When we arrived, we were told we had 2 double beds in some room facing the opposite direction. We said no, we had a king bed facing the ocean. After several minutes poking around on the computer, they said they had a room for us. but it was not ready yet. This was after check-in time. We waited another hour and a half for the room. When we did get the room, we had a ocean front with a king bed and a 4' concrete wall around the deck. So sitting on the deck you could not see the ocean. Again not what we signed up for when we were on the Apple site. We then went back to the front desk, with an Apple representative and tried to get the correct room. They were not very friendly at this point. Keep in mind, not our fault, we want what we paid for. They found us a room that would not be ready for 2 days, so we waited. We then checked out of our room, ready to move to the new room at noon. Our new room was not ready until like 4:30 - 5:00 o'clock. This is well after check-in. I am not sure why it would take 5 hours to prepare a room. The front desk person said we did not sign up for a Ocean Front King Bed. Through the Apple site we had signed up for this room. On our last night at the resort, we went to Capers for dinner. We met Alonzo, one of the servers. He asked if we were celebrating anything. We mentioned we were celebrating our 30th anniversary. After dinner he brought us a dessert with Happy 30th anniversary spelled out on the plate with chocolate. It was very nice. Thanks a ton to Alonzo in Capers for surprise. It was very nice of him.
Customer Rating: 

TEST
ANTHONY P.
Sep 05 2017
Service was excellent at hotel. Food was very good. The hotel itself was a bit worn. Many missing tiles at pool. Maid service was spectacular. Beach was terrible. Not the beautiful Caribbean beaches I have come to enjoy. Much seaweed, floating garbage.
Customer Rating: 

TEST
Beautiful Resort
CIERRA W.
Aug 13 2017
Now Jade Riviera is a beautiful resort to stay. It was clean and the staff was very professional . The food was great and the views were awesome. The entertainment crew was wonderful. And most importantly, my husband and I felt secure on the hotel grounds. I would stay here again and bring my son along. This is a kid friendly resort.
Customer Rating: 

TEST
The staff was amazing
JOSEPH A.
Aug 08 2017
We just got back from Now Jade, and the number one thing we came away with was how awesome the staff was. Just about every employee was courteous and willing to go above and beyond to make the customers feel appreciated. I wish I could name all of the employees that were outstanding, but here are a few. Alvaro, the beach waiter, could not have been friendlier or faster. Pablo, Javier and Augustin were so quick and attentive at the outside lobby bar. No one was ignored, and they busted their butts to make everyone what they wanted....even if it was a little kid wanting a frozen virgin drink...they made it with care. Javier was fascinating to watch...he was a drink making machine and an artist at the same time! Leobardo at the inside lobby bar was always ready with a well-made drink and a smile. He made the best "butt kicking" margarita with Don Julio and Gran Marnier. But don't drink too many...they are deadly....ha ha. The bartenders’ manager ran around making sure the customers were happy and his employees had what they needed. They were a great team. The buffet at Jade was always full of fresh food and quite a variety of stuff to pick from. We ate breakfast outside every morning, and Aaron was always there waiting with a smile. All the waiters and waitresses were great there. Now the sit-down restaurants were not quite as great when it came to service. They seemed very understaffed. Usually a restaurant, like these, would have someone to serve water, bread and clear the tables which would free the wait staff up to tend to their tables. However, the wait staff was required to do it all, which had them running and forgetting things. The food in the restaurants was very good though. And I noticed they did not adhere to the men having to wear pants rule, which made my husband very happy. I am surprised the resorts still try to impose this restriction at resorts, as few American men want to put on long pants for dinner. A collared shirt and closed shoes or dress sandals would be enough "dressiness" for most people. Also, be sure to try the outside sit-down restaurant, Castaways, for lunch. We tried it the last day and we were sorry we didn't discover it sooner because the food was fabulous. I got the chicken fajitas and my husband got the fish tacos and all of it was great. Also, be sure to check out the Coco Café place and get a Frappuccino. It tastes just like Starbucks, and they also have tasty croissants you can take to go. https://www.tripadvisor.com/Sh
Customer Rating: 

TEST
Hotel very nice, Pool area, not so much
MARY A.
Aug 08 2017
My major complaint that would keep me from recommending this hotel is the pool and beach area. No matter what time we got to the pool or beach, we were unable to get a chair. People were saving chairs before the pool was even open. Left for an excursion one morning at 6:45am and half the pool chairs were occupied(pool opens at seven) not by people but with towels, t shirts etc. Needs a better system
Customer Rating: 

TEST
Exceptional service!
SHAYNA S.
Aug 08 2017
I would recommend Now Jade to anyone traveling to the Mexican Riviera. The service was impeccable everywhere in the resort. The food was awesome! We upgraded to the preferred and we would absolutely do that again. The preferred lounge is comfortable and air conditioned and the preferred pool is much quieter than the general pool. The beach is close to the pool areas which I liked. They had to rake and haul off the seaweed everyday, but by 10am it's all gone and clear. In the water, there are some rocks, so you have to be careful.
Customer Rating: 

TEST
Disappointing 1st family beach vacation
LES P.
Jul 05 2017
We (my husband and 2 boys) had a rough start at Check In. I booked (after spending countless hours researching via internet, friends and finally landed on Apple after talking to 2 other companies) the trip thinking I got a great deal with the Preferred Deal of the Day upgrade. I made sure we had a King bed (one of our priorities and we turned down other RESORTS if there weren't King beds available) and we wanted Ocean view. I was very specific with Margaret (who was lovely) about the things we wanted. Well, there were ZERO King beds available!!! And there was supposed to be a pullout couch for our boys but there wasn't. ALSO, we apparently only had a tropical view room booked so we had to pay $210 to get a room with a view and 2 double beds(my husband and I didn't even sleep together on vacation)! No pull out couch out either - they had to bring in 2 cots. It was trashy looking. It was horrible. My boys were ready to go home! THEN, one of the staff took us over and kept talking about coupons and even getting some of our $ back by listening to a breakfast spiel about buying townhomes. We felt swindled because they kept pushing even after we said No. It felt like this was the plan - to get us there and get us to pay more. A couple other little things happened but the other major issue was I was very specific with Margaret wanting free snorkeling. Again, said No to other resorts that required a fee and Margaret said she had been to this resort and there was free snorkeling. She would've known that the waves were too rough for snorkeling. We had to pay someone another $140 to take us on a boat to a nearby reef for a quick trip. Took all afternoon and the man collecting payment on the beach wasn't ok with the amount of Pesos I rushed to get (for a fee on my credit card) saying the hotel conversion rate is different, etc. Why didn't anyone tell me that? I explained to each person what I was trying to do. Everything was WAY TOO Difficult for vacation. We would like a refund for a portion. Very disappointing experience - we have saved and this was our goal to take our boys to a beach. And we didn't pick some cheap place. Thank you. Stephanie Pullig spullig1975@gmail.com
Customer Rating: 

TEST
check in was terrible
JAMES E.
Jul 05 2017
we arrived at 10 am and didnt get a room until 4pm staff at desk lied to me 4 times we were not help until i ask for a manager which i never got to talk to the hotel was wonderful just terrible check in they need to fix it
Customer Rating: 

TEST
TripAdvisor Traveller Reviews
Great hotel
boothy16, Wirral
Thu Oct 19 14:28:24 EDT 2017
Well I have been to Mexico many times and was quite fortunate to stumble across this resort. We have been lucky to stay at some fabulous resorts in Mexico and I think this maybe my new favourite. We arrived slightly later as our flight from UK was delayed 5 hours but still it was only evening once we arrived. Staff made sure had some cold hand towels to cool us down. We where again fortunate to be upgraded to preferred club and check in was quick and cold beer while paper work was being filled out was great. We where allocated rooms in block 4 2nd floor. Room was great always cleaned daily and plenty of drinks to choose from in mini fridge. My only gripe about the room was there was a lack of storage space and as we where staying 11 nights was a slight issue but not end of the world. The benefit of being in preferred club is you can use the preferred bar and also have access to preferred pool which is adults only. It's a little quieter but service from staff is fantastic at this pool I must say Moses was one of the hardest workers down there making sure every guest was happy throughout the day. By the third day he knew where we liked to go and set up towels on the beds we always liked to go on he was fantastic. The resturaunts breakfast you can go Buffett or preferred club you can use the French restaurant also which was great for us as they done eggs Benedict our favourite. For dinner we went to all the resturaunts all where fantastic my one issue the French restaurant has no air con or it was broke the night we ate in there it was one of the most humid evenings of the holiday and made the meal quite unpleasant as you where absolutely sweating. We would also enjoyed the evenings our favourite bar was the lobby bar and our favourite bar tender was David who served us some great drinks and suggested some great cocktails too. Entertainment we went to most of the evening entertainment and your entertainment team would go above and Beyond making everyone's trip great. Shout out to sexy chocolate, chino, Adrian, David and job. They had some great dance moves in sports bar. Overall probably one of best holidays I have been on the resort isn't the biggest I have been too but I think it's big enough for what you need. All staff are great and we have mentioned our favourites. We hope to return next year. Thanks

7 days of pure pleasure
MAK68, London, Canada
Thu Oct 19 13:34:39 EDT 2017
My friend and I went on our first girls trip ever. When they say all inclusive at Now Jade it is the true definition. We had so much fun. Lounging in the sun all day, drinks served directly to our hands. Then a shower and off to the nightly show which were amazing and ending the night in the sports bar to dance the night away. Highly recommended.

Lovely Stay
UKSevenoaks, Sevenoaks, UK
Thu Oct 19 10:56:51 EDT 2017
This is a relatively modern well kept resort hotel, standard rooms are more than adequate with two double beds and huge bath & shower. The food at all the restaurants is exceptional and I can honestly say I have eaten worse food in full price establishments around the world. Staff could not do enough including the hard working entertainments team. Only small criticisms I have are the ridiculous large screen TV in the main external bar area, why was it necessary to spoil the atmosphere showing a non stop barrage of sport - even when a singing duo were playing! Yes sport can be shown but why not stick to the "sports bar"? Anyway this along with overly loud pool music (can be avoided by moving) did little to spoil what was a great holiday.

Disappointing Rooms and Pool not a 6 Golden Apple as rated with AppleTours!
Julie A,
Thu Oct 19 07:29:48 EDT 2017
First Impression lost me! Upon arriving you walk to your room past workers pressure washing outside lobby area that is very slippery. Next they take you to your room that is not ocean view as you booked with travel agent and on lower level with a strong odor of mildew. Next room they show you has workers inside and the ceiling being repaired as it had fallen down from a water leak. Finally after touring 5 rooms to find a decent one... you are exhausted and say this is as good as it gets here at NOW Jade!! Welcome to every day of workers outside your room painting and throughout resort doing repairs.The pool has major holes in it with missing tiles throughout. Towels were not readily available at the pool and in all honesty need replaced as they were falling apart. The Beach was very small and very rocky if you wanted to swim in the ocean. The bathrooms by pool and restaurants all need cleaned and renovated as the sinks do not work and mirrors need replaced so you can actually see in them! The staff in the restaurants are extremely friendly and accommodating. The Food is probably the best thing they have going for NOW Jade. Caesar Salads were incredible! Asian restaurant extremely good! Very disappointed after staying in other properties owned by this company in the Cancun and Riviera Maya area that have the same level of rating. NOW Jade is way over due for a renovation / face lift! I definately would not rate this a 6 Golden Apple as rated with Apple Tours!

Second time here, more to come
Jason P, Cabot, Arkansas
Thu Oct 19 06:23:20 EDT 2017
My family and I visited Now Jade last year around this time and loved it so much we returned this year. It was just as good, if not better this time. The resort is very nice and clean with lots of amenities and activities. The best thing about the place really is the customer service. From Ricardo and Jose Alfredo that walk a million miles a day serving you at the pool to William, Erik and Alberto at the Spice restaurant (nothing bad about the other restaurants but spice was our fav) and all the entertainment team especially David who made us just feel like part of the family. So many others that I can't name and work behind the scenes to make this place truly great. I can't say enough about the service and the willingness of the staff to make sure you have a great stay. I had a few requests (extra towels, soap, things like that, nothing big) that the staff always were prompt and on top of. The front desk would even call back up to our room to make sure the issue was resolved and we were happy. It really was difficult to leave when it was time to go. I hope we get to go back next year and do it all over again. Until then, Adios.



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