Cancun

NOW Jade Riviera Cancun


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Unlimited-Luxury®   All Inclusive    

2018 Exceptional Values
Extra Value: Unlimited Connectivity:
Free calling to the U.S. and Canada. Apple Exclusive: Free non-stop transfers.
Golf: One complimentary round of golf per person, per day (cart mandatory and extra charge, restrictions apply).
Free Symbolic Weddings: Receive the Your Moments Wedding Package complimentary when booking the minimum required room category for a minimum of 7 nights. Restrictions may apply. See applebeachbrides.com.
Honeymoon: Receive the Do Not Disturb Honeymoon Package complimentary. This package is complimentary when booking a Preferred Club Suite Ocean View or higher for 7 nights or more (restrictions apply*).
Family: Two kids 12 and under Stay, Play, and Eat Free during select dates.

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Now Jade Riviera Cancun is an upscale Unlimited-Luxury® resort for couples, friends, and families, with 550 luxurious suites offering spectacular views and 24-hour room and concierge service. Stroll on the half-mile wide, white sand beach, bordered by the turquoise waters of the Caribbean Sea.

Experience some of the most innovative spa treatments available at the Now Spa by Pevonia. Enjoy a great culinary experience with a choice of eight restaurants including Mexican, Asian, International Gourmet, and Italian cuisine. Head for a night out at one of the six happening bars and lounges. And you can even enhance your dining experience further with the Sip, Savor, and See program to nearby Dreams and Now Resorts & Spas (restrictions apply, transportation not included).

Guests that are looking for an enhanced level of service and amenities opt for a Preferred Club Suite. Preferred Club accommodations include personalized check-in and checkout with concierge service, an outdoor Jacuzzi on the balcony, upgraded in-room amenities, access to Mercure Restaurant for ŕ la carte breakfast, access to the adults-only pool, two 32" LCD TVs, complimentary in-suite Internet access, and access to the Preferred Club Lounge serving refreshments and offering complimentary computer access.

Greening Your Life: Part of the Apple Vacations Greening Your Life initiative, this property is Rainforest Alliance Verified, sells locally made products in stores, and donates goods to local charities. Additional green initiatives include a turtle release program, waste recycling program, 100% environmentally-friendly cleaning products, biodegradable bathroom products, water-efficient bathroom systems, and motion-sensor light switches that work to conserve energy.

Find more information about Now Resorts & Spas.
Learn more about Cancun.

*Subject to availability and double occupancy only. Prices and package subject to change without notice. This package cannot be combined with the Your Moments Wedding Package to receive both packages complimentary and cannot be deducted when purchasing other packages. To receive the package complimentary it is only applicable to couples staying within three months of their wedding date. Couple must present a copy of their wedding invitation or marriage certificate at the time of check-in. Package is available to all guests when purchased at the selling price.
HOTEL LOCATION
Located in Puerto Morelos, just 12 miles from Cancun International Airport.
Address:
RIVIERA MAYA


MX
Local Phone: 011-52-998-872-8
Toll Free Phone: 877-577-4UNOW
Fax: 998-872-8889
HOTEL FACILITIES
Barber / Beauty Salon
Boutique Shops
Business Services
Car Rental
Concierge
Currency Exchange
Laundry / Dry Cleaning Service
Meeting Rooms
Parking(Complimentary)
Pools
Number of Pools: 3
Outdoor Pools: 3     
Swim-up Bar
Free-form fresh water pool with two swim-up bars. Adults only pool is for Preferred Club guests only.
Golf: NEARBY
18 holes at Grand Coral Riviera Maya
Holes: 0
Tennis
Number of Courts: 3
Outdoor Courts: 3
Lighted Courts: 3
Court Fee: Complimentary
Water Sports on Site
Fishing: Additional Charge
Sunfish Sailing: Complimentary
Snorkeling: Complimentary
Hobie Cats: Complimentary
Motorboats: Additional Charge
JetSki / Waverunner: Additional Charge
Waterskiing: Additional Charge
Wind Surf: Complimentary
Health Club / Spa
Aerobics: Complimentary
Jacuzzi: Additional Charge
Nautilus Equipment: Additional Charge
Sauna: Additional Charge
Steam Room: Additional Charge
Manicure / Pedicure: Additional Charge
Facials: Additional Charge
HOTEL DETAILS
Now is the time to be conscious. Of earths beauty. And nature's gifts. Step inside Now Jade Riviera Cancun, a hip destination where sophistication meets understated. A wondrous place where play and party is just steps from peace and quiet. Beach: Half a mile of white sand beach. Check-in: 3:00 pm
Check-out: 12:00 pm
Total Rooms: 550
Year Opened: 2008 Credit Cards: Visa, Master Card, American Express
ROOM TYPES
PREFERRED CLUB SUITE OCF
Preferred Club amenities included. 765 sq. ft., King or 2 doubles, Balcony with jacu zzi, Sitting area with TV, iPod dock, LCD TV in bedroom area, Rain shower, Mini-bar, WiFi ($), Secret box for room service, Hairdryer, Iron, Safe, Alarm clock.
Other Amenities -
Air Conditioning
Fan
Shower
Non-Smoking Available
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Room Safe
Satellite
PREFERRED DEALOFDAY NONREFUNDA
700 sq. ft., King or 2 doubles, Balcony or terrace with tropical views, Ceiling fan, Alarm clock, IPod dock, Coffee maker, LCD cable TV, Jacuzzi tub in bathroom, Rain shower, Hairdryer, Iron, Minibar, Safe, WiFi ($). Preferred Club.
Other Amenities -
Air Conditioning
Fan
Shower
Non-Smoking Available
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Room Safe
Satellite
JUNIOR SUITE OCEAN VIEW
King or 2 doubles, Balcony or terrace, Ocean view, Ceiling fan, Alarm clock, iPod dock, Coffee maker, LCD Cable TV, Jacuzzi bathtub, Rain shower, Hair dryer, Iron, Mini-bar, Desk, Safe, WiFi ($), Elevators.
Other Amenities -
Air Conditioning
Fan
Shower
Non-Smoking Available
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Room Safe
Satellite
JUNIOR SUITE TROPICAL
700 sq. ft., King or 2 doubles, Balcony or terrace with tropical views, Ceiling fan, Alarm clock, IPod dock, Coffee maker, LCD cable TV, Jacuzzi tub in bathroom, Rain shower, Hairdryer, Iron, Minibar, Safe, WiFi ($).
Other Amenities -
Air Conditioning
Fan
Shower
Non-Smoking Available
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Room Safe
Satellite
FAMILY SUITE
2 Junior Suites connected by door each 700 sq. ft., One with king & the other 2 doubles, Balcony or terrace with tropical views, IPod dock, LCD cable TV, Jacuzzi tub in bathroom, Mini-bar, WiFi ($), Iron, Coffee maker, Ceiling fan, Alarm clock.
Other Amenities -
Air Conditioning
Fan
Shower
Non-Smoking Available
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Room Safe
Satellite
PREFERRED CLUB GOVERNOR SUITE
Preferred Club amenities included. King bed, Ocean front view, Inside jacuzzi, LCD TV in bedroom area, Living area with TV, Dining room, Guest bathroom, Dressing room, Rain shower, iPod docking station, WiFi ($), 2 ceiling fans, Alarm clock, Mini-bar.
Other Amenities -
Air Conditioning
Fan
Shower
Non-Smoking Available
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Room Safe
Satellite
PREFFERED CLUB SUITE OCN VW
765 sq. ft., King or 2 doubles, Balcony with jacuzzi, Ocean-view, Small sitting area with TV, 2 ceiling fans, Alarm clock, IPod dock, Coffee maker, LCD cable TV in bedroom area, Rain shower, Hairdryer, Iron, Mini-bar, Safe, WiFi ($). Preferred Club.
Other Amenities -
Air Conditioning
Fan
Shower
Non-Smoking Available
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Room Safe
Satellite
DEAL OF THE DAY NONREFUNDABLE
700 sq. ft., King or 2 doubles, Balcony or terrace with tropical views, Ceiling fan, Alarm clock, IPod dock, Coffee maker, LCD cable TV, Jacuzzi tub in bathroom, Rain shower, Hairdryer, Iron, Minibar, Safe, WiFi ($).
Other Amenities -
Air Conditioning
Fan
Shower
Non-Smoking Available
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Room Safe
Satellite
JUNIOR SUITE OCEAN FRONT
King or 2 doubles, Balcony or terrace, Ocean front view, Ceiling fan, Al arm clock, iPod dock, Coffee maker, LCD Cable TV, Jacuzzi bathtub, Rain shower, hair dryer, Iron, Mini-bar, Desk, Safe, WiFi ($), Elevators.
Other Amenities -
Air Conditioning
Fan
Shower
Non-Smoking Available
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Room Safe
Satellite

OTHER INFO
24 Hour Room Service
DINING
NOW Jade Riviera Cancun features 1 meal plan options:
All Meals, Drinks & Tips
There are 8 Restaurants at NOW Jade Riviera Cancun:
Carnival - Buffet-style cuisine with a variety of international specialties.
Castaways - Beach front snack bar serving lunch specialties.
Cin Cin - A la carte restaurant serving Mediterranean gourmet cusine. Open for dinner. No reservations required. This is an Adult's only restaurant.
Mercure - A la carte restaurant serving French cuiisne. Open for dinner. No reservations required.
Capers - A la carte restaurant serving fresh Italian specialties. Open for dinner. No reservations required.
Tamarindo - A la carte restaurant serving delectable Mexican cuisine. Open for dinner. No reservations required.
Spice - A la carte restaurant serving Asian cuisine with three Teppanyaki tables, Sushi Bar and Pagoda. Open for dinner. No reservations required.
Coco Cafe - Premium coffee and deli snacks.
ACTIVITIES & ENTERTAINMENT
Daily Activities & Entertainment:
Kayaks, Sport fishing, Eurobungee, Ocean Trampoline, Ocean Iceberg
Nightly Activities & Entertainment:
Nightly Movies (on beach). Live Entertainment
CHILDREN'S PROGRAMS
Explorers Club- Fully supervised children's program with different daily programs based on science, nature and exploration.
Applicable Ages: 3 to 12 years old
Program Fees: Complimentary

Apple Vacations Customer Satisfaction Score
Hotel Average
What to expect
Food Quality
Comfort
Cleanliness
Service
8573 Recommend
8573 past Apple Vacationers would recommend NOW Jade Riviera Cancun to their friends and family



Latest Apple Vacations Review >>
TripAdvisor Web Reviews
Based on 9894reviews
What to expect
Location
Rooms
Service
Value



Apple Vacations Traveller Reviews
5-Star Quality
LINDA S.
May 22 2018
Now Jade Riviera Cancun is the best resort we have ever been to in Mexico. Rooms are beautifully appointed and the food is all 5-star quality.
Customer Rating: 

TEST
Two minor drawbacks...otherwise perfect!
ROBERT P.
May 17 2018
We enjoyed our stay but had two small disappointments which may be nothing for someone else. First - the pool and the pool bar are 7am to 7pm. My past experiences at other resorts have the pool hours open much later as well as the pool bar. Second - the beach is nice but the water is dangerous. The first ten feet out is incredibly sharp coral/rocks. I was not the only guest to get a cut on my foot swimming out. Also which the beach was pretty clean most of the week it became a complete mess after one small storm. Seaweed lined the beach for a day and a half and that was with a full crew trying to clean it up. Even with these two drawbacks, we honestly didn't mind it. There was plenty to do at and off the resort that our personal rating of the vacation was a 4.5 / 5.0. I would recommend Now Jade.
Customer Rating: 

TEST
Awesome Sauce!
TODD J.
May 16 2018
Heberts and Eduardo are the kind of employees that make a resort a great place to stay!
Customer Rating: 

TEST
Best Service I have had in a long time, but not very relaxing.
KIMBERLY S.
May 13 2018
My mother, my husband, and my three year old stayed at the Now Jade for 7 days. We have used Apple for many years, and enjoy the convenience. AM Resorts are the best. We had some mixed reviews at this resort. For the most part, this is a 4.2 resort. The food was a 4.6 for resort food. Great restaurants, we did not wait, and the servers bend over backwards. The service and the attitude of staff was a 5. Every last empolyee smiled and said hola! The best team moral that j have seen in a long time. The problem was that when we arrived, they only had room in the preferred section for us to stay. They said we could stay for 2 days then we would have to move. On day two, they said we needed to stay one more day. So, for three days we could not unpack. They gave us preffered for the rest of the trip, but all you get for that is a little, but cute cafe, french breakfast in the morning, and access to an adult only pool,. but that would not work for us with a 3 year old. The beach was so small, and had a ton of seaweed. They humped to clear it, but we only had a clear beach for two days. My husband and I like to run in the morning on the beach, but we could only run a quarter mile and have to turn back, or you were waaaay off property, and it's not smart to do that now. The highlite, was Ana.! She was great! We onluly placed our daughter in daycare for three days, about an hour or an hour and a half, each time. She was so engaging with my daughter, and I appreciate that. I am surprised that I did not gain any weight, as we ate the entire time...drinks too. The resort is very spread out, and we had to walk alot. PS. Could not enjoy the entertainment on the lawn due to the mosquitos.i would still recommend all of the wonderful staff.
Customer Rating: 

TEST
STEVEN B.
May 09 2018
Considering the room we booked was not available upon arrival we we offered other rooms we viewed and decided to upgrade to the governor's suite which was fantastic. plenty of room to the two of us.
Customer Rating: 

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Room
CHERYL W.
May 01 2018
Didn't like the sale approach when we checked to try and get us to participate - also we were to have a ocean view via our booking - I have the paperwork to prove it and we were told no you have a garden view - which is just trees - that if they were removed you would have an ocean view not sure why they are there -
Customer Rating: 

TEST
Now Jade, nice Hotel,but won't return
MICHAEL D.
Apr 30 2018
We upgraded to Club Preferred level and it was well worth the quieter pool and nicer room. We found the buffet food better than in the restaurants where the portions were small and food was inconsistant. The bar and pool were very nice with friendly staff (please tip these folks generously!!!) Maid service 3 times daily and the property was well maintained. Our biggest disappointment was the seaweed on the beach- even though they cleaned it up daily it was smelly and made swimming not appealing unless you went off property. I've stayed on the Yucatan on several resorts and this was the worst seaweed problem I've ever seen. This is obviously not the hotels fault but I'll choose another property further south or north next time. The other issue was waiting at the airport for our shuttle for over an hour.
Customer Rating: 

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NowJade
JOSEPH Y.
Apr 30 2018
The Now Jade is a beautiful hotel. The rooms are nice and comfortable. If you purchase an ocean front room, please make sure that's what you are getting when you check in. We were put into an "ocean front" room and on the balcony, there was a solid 4 foot wall. When you sat down, the view was the wall, not the ocean. We were very disappointed and asked to be moved to an actual ocean front room (which is what we had paid for). Unfortunately, there were no king ocean front rooms available. So we moved to a double ocean front room. The grounds and pool are well kept and lovely. Staff is very very gracious and kind. Beach is not so nice. Tons of seaweed, which they do clean up. The Italian restaurant was our favorite, but we liked all of them, as well. We probably will not choose the Now Jade again for 2 reasons: They didn't put us in the room we paid for (which lacked integrity on their part) and The beach just isn't very nice there.
Customer Rating: 

TEST
Great Vacation!
WILLIAM J.
Apr 24 2018
We enjoyed ourselves in every way, everything was perfect!
Customer Rating: 

TEST
Fantastic Vacation
DEBRA H.
Apr 18 2018
I had an awesome trip to the NOW Jade Riviera!
Customer Rating: 

TEST
Very disappointed
ANTHONY C.
Apr 11 2018
At check in we were told the did not have a room for us. This trip was booked a couple months in advance. We were sent to another resort for 2 days, then back for the remaining 2 days. For our SHORT 4 day vacation, we spent approximately 6-7 at the front desk dealing with this issue. We will never come back to a NOW property(this was our third one). I will never recommend to others and I will be contacting Apple Vacations directly as well. You certainly disappointed and pretty much stressed us out on what was supposed to be a relaxing vacation.
Customer Rating: 

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TripAdvisor Traveller Reviews
Not Bad But Not Great! Stayed April 17th to 27th
M8818XUterryp, Florida
Tue May 22 16:38:51 EDT 2018
The good... Food service, The Preferred club, Room service and the friendly staff. The staff in the preferred club bend over backwards to make you feel like your at a 5 star resort and they are super friendly as well as most of their staff at the resort. We were not approached one single time with a sales pitch and that was awesome! The pools were very clean as well as the grounds! The restaurant's had good food and the bar service was on par! Now the bad... Our first room had mold which I am very sensitive too, I ended up with a respiratory infection from said room it took then 2 days to move us, needless to say it was too late but the new room was 100% better than the first one! To get a pool cabana or even a chair is hard to do, people get up early to leave their towels or shoes on them but don't return for hours after. They should post something to stop this! We got out early and found a spot everyday But it was still limited because of that issue, The last 2 days they started moving stuff that sit on chairs etc. for hours to accommodate those that were their to actually use them which was nice but caused people to be pissed. Over all 3 stars for the friendly staff !

Copy of letter to Member Services (UVC club) at Now Jade Hotel - no reply ever received
Trudy B, West Kelowna, Canada
Tue May 22 13:33:45 EDT 2018
I wanted to follow up with you regarding our stay at Now Jade April 21 -28. We did stop by the membership area to see you and spoke to Rodrigo who told us you were there working but we couldn’t see you so assumed you busy with other patrons. I did want to give you some feedback about our stay, especially since you were kind enough to spend some time with us and because we were given a complimentary upgrade to the Preferred Club side. The upgrade was much appreciated as we did find that we preferred the adults only pool, much less noise, which was what we were looking for. We were disappointed to note that on the evening of April 25 eight young people were in the Preferred Club pool, shouting and squealing, jumping and somersaulting into the pool trying to get the "perfect photo" for over two hours. Granted it was after the rain, so the pool was empty when they first arrived, but after dinner as the weather improved we wanted to go down to the pool but were put off by all the noise and splashing and so did not. Interestingly, when we did decide to go down for dinner we ended up following these guests out of the Preferred Club area where they returned to their rooms in building 3, which is not on the Preferred side. If I had paid for the Preferred Club access I am not sure I would have felt my money had been well spent as it seems it can be accessed regardless of whether you have paid for the upgrade or not. Another disappointing note was the fact that I could not seem to get English Breakfast tea in the Preferred Club Lounge, despite asking for it both in the Lounge itself on a number of occasions and as the Membership Office. The first time I asked for it in the Lounge they did bring out 6 teabags, so I was able to enjoy a nice hot tea before bed, but by the time I had returned the next day there were none left. Not surprising as English Breakfast is a very common tea and is obviously enjoyed by lots of other people staying at the resort at that time. I then went to the Membership office to see if they could ensure that there was some in the Lounge for the length of my stay. I told them how long I was going to be there and that I usually had one every morning and every evening. The fellow said he would speak to the distributor about it. I replied that they were fully stocked with this type of tea at the International Buffet and all they needed to do was to get some from there but alas this was not done. Instead I had to go every day to the International Buffet and ask the wait staff to get me a tea every morning and every evening. It is very discouraging that at a five star hotel, that no one was able to make the walk over the buffet to stock the tea (despite my special request); except me. On a positive note we found the service at Mercure (Sergio) to be fabulous and wanted to give special thanks to Fernando (I think that was his name) in Castaways. Not only was his service exemplary, but he managed to engage us in conversation (despite the language barrier as we only speak English) making us feel truly welcome and connected with him. In fact, the food in general in all the restaurants was very good, although my husband was sick all night after having the sushi. He said it was a real shame because it tasted and looked wonderful. More positive notes….I didn’t catch his name, but one of the staff at the Preferred Club pool was wheeling a tub full of towels around the edge of the pool when a young couple started playing music on a little, portable stereo beside us. He stopped and leaned over and asked us it the music was okay. I really appreciated this as music choices one person makes are not always appreciated by others, and this was the case here. I was so impressed that he bothered to check with us I said yes it was fine. He is to be commended as I am sure that was outside his job scope, but it was very thoughtful and I appreciated it greatly. Overall the hotel was fine, but let's be honest; with so many hotels all up and down the coast why would you go back to "just fine"? --- I sent this letter to the ULounge Coordinator at the Now Jade Hotel and never received any reply. Very disappointing to not get a reply.

Excellent choice of restaurants on the complex. Loved the Preferred Club. Staff really friendly too.
Remotelyworking, York, United Kingdom
Tue May 22 06:48:55 EDT 2018
Once we got passed the hard sell when we checked - pushing a free room upgrade if we went to listen to a sales pitch for time share ! .....we had actually had good a time overall. On the 2nd day we upgraded to the Preferred Club - this salvaged it from being one of the worst holiday experiences to one of the better ones. Smoked Salmon & champers for breakfast every day can't be sniffed at. Shame the weather was so changeable, but we had a relaxing time once we distanced ourselves from the screaming kids and drunken party revelers by the main pool. The Preferred Club had its own pool with no kids and was generally quiet and relaxing. The pool waiters were lovely and friendly, the restaurant staff wherever we went were helpful and attentive. Loved The Spice Rest & their Teppanyaki tables. Our room was spacious and more than comfortable. Its not ultra-luxurious, deluxe or or sumptuous but very comfortable for our 10 day stay.

Wonderful Family vacation!
lzbirdy, New London, Ohio
Mon May 21 17:23:27 EDT 2018
We just spent 7 wonderful days at Now Jade and recieved the best service! Leon Cio and Edgar in the buffet restaurant was amazing! We had the best service ever! Also alfredo the pool server was awesome! We will definitely be returning because of these 3!

Service with a smile
gtuhler, New London, Ohio
Mon May 21 17:20:00 EDT 2018
My family and I just spent 7 nights at Now Jade Riviera Maya and we will definitely return because of the service. Three people are to thank for that. They went above and beyond to make sure we were happy and they are Lencio, Edgar (from the breakfast and lunch buffet) and Alfredo (pool bar). Thank you and we will see you soon



The comments and opinions on this Ratings and Reviews section of our website are the views and opinions of TripAdvisor members and AppleVacations.passengers. They are providied 'as is' and we accept no responsibility for any loss, injury, inconvenience or other damage resulting from this information. You should verify critical information (for example passports and visas, and customs) with the relevant authorities, and review our Fair Trade Contract and Things To Know Before You Go (including our Health and Safety Tips For Travelers) before you travel.
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