Cancun

NOW Jade Riviera Cancun


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Unlimited-Luxury®   All Inclusive    

2019 Exceptional Values
Extra Value: Unlimited Connectivity:
Free calling to U.S. and Canada, Free WiFi throughout the resort and more. Apple Leisure Group Exclusive: Free non-stop transfers.
Golf: One complimentary round of golf per person, per day (cart mandatory & extra charge, restrictions apply).
Free Symbolic Weddings: Receive the Your Moments Wedding Package complimentary when booking the minimum required room category for a minimum of 7 nights. Restrictions may apply. See applebeachbrides.com.
Honeymoon: Receive the Do Not Disturb Honeymoon Package complimentary. This package is complimentary when booking a Preferred Club Suite Ocean View or higher for 7 nights or more (restrictions apply*).
Family: Two kids 12 & under Stay, Play & Eat Free during select dates.

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Now Jade Riviera Cancun is an upscale Unlimited-Luxury® resort for couples, friends, and families, with 550 luxurious suites offering spectacular views and 24-hour room and concierge service. Stroll on the half-mile wide, white sand beach, bordered by the turquoise waters of the Caribbean Sea.

Experience some of the most innovative spa treatments available at the Now Spa by Pevonia. Enjoy a great culinary experience with a choice of eight restaurants. Head for a night out at one of the six happening bars and lounges. And you can even enhance your dining experience further with the Sip, Savor, and See program to nearby Dreams and Now Resorts & Spas (restrictions apply, transportation not included).

Greening Your Life: Part of the Apple Vacations Greening Your Life initiative, this property is Rainforest Alliance Verified, sells locally made products in stores, and donates goods to local charities.

Find more information about Now Resorts & Spas.
Learn more about Riviera Maya.

*Subject to availability and double occupancy only. Prices and package subject to change without notice. This package cannot be combined with the Your Moments Wedding Package to receive both packages complimentary and cannot be deducted when purchasing other packages. To receive the package complimentary it is only applicable to couples staying within three months of their wedding date. Couple must present a copy of their wedding invitation or marriage certificate at the time of check-in. Package is available to all guests when purchased at the selling price.
HOTEL LOCATION
Located in Puerto Morelos, just 12 miles from Cancun International Airport.
Address:
RIVIERA MAYA


MX
Local Phone: 011-52-998-87...
Toll Free Phone: 877-577-4UNOW
Fax: 998-872-8889
HOTEL FACILITIES
Barber / Beauty Salon
Boutique Shops
Business Services
Car Rental
Concierge
Currency Exchange
Laundry / Dry Cleaning Service
Meeting Rooms
Parking(Complimentary)
Pools
Number of Pools: 3
Outdoor Pools: 3     
Swim-up Bar
Free-form fresh water pool with two swim-up bars. Adults only pool is for Preferred Club guests only.
Golf: NEARBY
18 holes at Grand Coral Riviera Maya
Holes: 0
Tennis
Number of Courts: 3
Outdoor Courts: 3
Lighted Courts: 3
Court Fee: Complimentary
Water Sports on Site
Fishing: Additional Charge
Sunfish Sailing: Complimentary
Snorkeling: Complimentary
Hobie Cats: Complimentary
Motorboats: Additional Charge
JetSki / Waverunner: Additional Charge
Waterskiing: Additional Charge
Wind Surf: Complimentary
Health Club / Spa
Aerobics: Complimentary
Jacuzzi: Additional Charge
Nautilus Equipment: Additional Charge
Sauna: Additional Charge
Steam Room: Additional Charge
Manicure / Pedicure: Additional Charge
Facials: Additional Charge
HOTEL DETAILS
Now is the time to be conscious. Of earths beauty. And nature's gifts. Step inside Now Jade Riviera Cancun, a hip destination where sophistication meets understated. A wondrous place where play and party is just steps from peace and quiet. AMResorts® will now be welcoming small dogs (22lbs./10 kg or less) at all Zoetry® Wellness & Spa Resorts, Secrets®, Breathless®, Dreams® and Now® Resorts & Spas. Guests no longer need to leave their beloved dogs behind when traveling. Beach: Half a mile of white sand beach. Check-in: 3:00pm
Check-out: 12:00pm
Total Rooms: 550
Year Opened: 2008 Credit Cards: Visa, Master Card, American Express
ROOM TYPES
PREFFERED CLUB SUITE OCN VW
Other Amenities -
Kitchen
DEAL OF THE DAY NONREFUNDABLE
King or 2 doubles, Balcony or terrace with tropical views, Ceiling fan, Alarm clock, IPod dock, Coffee maker, LCD cable TV, Jacuzzi tub in bathroom, Rain shower, Hairdryer, Iron, Minibar, Safe, WiFi.
Other Amenities -
Air Conditioning
Fan
Shower
Non-Smoking Available
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Room Safe
Satellite
JUNIOR SUITE OCEAN FRONT
King or 2 doubles, Balcony or terrace, Ocean front view, Ceiling fan, Al arm clock, iPod dock, Coffee maker, LCD Cable TV, Jacuzzi bathtub, Rain shower, hair dryer, Iron, Mini-bar, Desk, Safe, WiFi, Elevators.
Other Amenities -
Air Conditioning
Fan
Shower
Non-Smoking Available
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Room Safe
Satellite
PREFERRED CLUB SUITE OCF
Preferred Club amenities included. 765 sq. ft., King or 2 doubles, Balcony with jacu zzi, Sitting area with TV, iPod dock, LCD TV in bedroom area, Rain shower, Mini-bar, WiFi, Secret box for room service, Hairdryer, Iron, Safe, Alarm clock.
Other Amenities -
Air Conditioning
Fan
Shower
Non-Smoking Available
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Room Safe
Satellite
PREFFERED CLUB SUITE OCN VW
Other Amenities -
Kitchen
PREFERRED DEALOFDAY NONREFUNDA
King or 2 doubles, Balcony or terrace with tropical views, Ceiling fan, Alarm clock, IPod dock, Coffee maker, LCD cable TV, Jacuzzi tub in bathroom, Rain shower, Hairdryer, Iron, Minibar, Safe, WiFi. Preferred Club.
Other Amenities -
Air Conditioning
Fan
Shower
Non-Smoking Available
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Room Safe
Satellite
JUNIOR SUITE OCEAN VIEW
King or 2 doubles, Balcony or terrace, Ocean view, Ceiling fan, Alarm clock, iPod dock, Coffee maker, LCD Cable TV, Jacuzzi bathtub, Rain shower, Hair dryer, Iron, Mini-bar, Desk, Safe, WiFi, Elevators.
Other Amenities -
Air Conditioning
Fan
Shower
Non-Smoking Available
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Room Safe
Satellite
JUNIOR SUITE TROPICAL
700 sq. ft., King or 2 doubles, Balcony or terrace with tropical views, Ceiling fan, Alarm clock, IPod dock, Coffee maker, LCD cable TV, Jacuzzi tub in bathroom, Rain shower, Hairdryer, Iron, Minibar, Safe, WiFi.
Other Amenities -
Air Conditioning
Fan
Shower
Non-Smoking Available
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Room Safe
Satellite
FAMILY SUITE
2 Junior Suites connected by door each 700 sq. ft., One with king & the other 2 doubles, Balcony or terrace with tropical views, IPod dock, LCD cable TV, Jacuzzi tub in bathroom, Mini-bar, WiFi, Iron, Coffee maker, Ceiling fan, Alarm clock.
Other Amenities -
Air Conditioning
Fan
Shower
Non-Smoking Available
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Room Safe
Satellite
PREFERRED CLUB GOVERNOR SUITE
Preferred Club amenities included. King bed, Ocean front view, Inside jacuzzi, LCD TV in bedroom area, Living area with TV, Dining room, Guest bathroom, Dressing room, Rain shower, iPod docking station, WiFi, 2 ceiling fans, Alarm clock, Mini-bar.
Other Amenities -
Air Conditioning
Fan
Shower
Non-Smoking Available
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Room Safe
Satellite
PREFFERED CLUB SUITE OCN VW
765 sq. ft., King or 2 doubles, Balcony with jacuzzi, Ocean-view, Small sitting area with TV, 2 ceiling fans, Alarm clock, IPod dock, Coffee maker, LCD cable TV in bedroom area, Rain shower, Hairdryer, Iron, Mini-bar, Safe, WiFi. Preferred Club.
Other Amenities -
Air Conditioning
Fan
Shower
Non-Smoking Available
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Room Safe
Satellite

OTHER INFO
24 Hour Room Service
DINING
NOW Jade Riviera Cancun features 1 meal plan options:
All Meals, Drinks & Tips
There are 8 Restaurants at NOW Jade Riviera Cancun:
Spice - A la carte restaurant serving Asian cuisine with three Teppanyaki tables, Sushi Bar and Pagoda. Open for dinner. No reservations required.
Coco Cafe - Premium coffee and deli snacks.
Carnival - Buffet-style cuisine with a variety of international specialties.
Castaways - Beach front snack bar serving lunch specialties.
Cin Cin - A la carte restaurant serving Mediterranean gourmet cusine. Open for dinner. No reservations required. This is an Adult's only restaurant.
Mercure - A la carte restaurant serving French cuiisne. Open for dinner. No reservations required.
Capers - A la carte restaurant serving fresh Italian specialties. Open for dinner. No reservations required.
Tamarindo - A la carte restaurant serving delectable Mexican cuisine. Open for dinner. No reservations required.
ACTIVITIES & ENTERTAINMENT
Daily Activities & Entertainment:
Kayaks, Sport fishing, Eurobungee, Ocean Trampoline, Ocean Iceberg
Nightly Activities & Entertainment:
Nightly Movies (on beach). Live Entertainment
CHILDREN'S PROGRAMS
Explorers Club- Fully supervised children's program with different daily programs based on science, nature and exploration.
Applicable Ages: 3-12 years old
Program Fees: Complimentary

The Core Zone area will be open from 9:00am-10:00pm every day where teenagers between 13-17 years old will have their own dedicated place with a large array of options of entertainment.

Apple Vacations Customer Satisfaction Score
Hotel Average
What to expect
Food Quality
Comfort
Cleanliness
Service
8573 Recommend
8573 past Apple Vacationers would recommend NOW Jade Riviera Cancun to their friends and family



Latest Apple Vacations Review >>
TripAdvisor Web Reviews
Based on 11057reviews
What to expect
Location
Rooms
Service
Value



Apple Vacations Traveller Reviews
Horrible!!!
VIRGINIA S.
Mar 23 2019
Housekeeping services poor and sporadic. Some days AM service came after 3 with evening turn down services at 5:30PM. Some days there was no housekeeping sevices at all. Had to call for washclothes to be replaced since none were provided in previous days service. Bow that was to hold shower cap was empty on arrival and never replaced. Food variety was mediocre at best. Best restaurant was Spice. Carnival served the same food daily. Entertainment was poor. Rock of Ages show was loud and audio was so bad you couldn't understand the performers. Night shows lacked interest. Beach/pool areas crowded. If you were unable to "claim" a beach chair by 9AM you were out of luck!!! The worst part of the trip ws the 90 minute promised talk on your Unlimited Vacation time share - it turned out to be 3 long hrs.with 5 different men trying to convince us 70 yr old plus people that we needed to take this fantastic deal for 20 yrs!!! Will never return or recommend to friends
Customer Rating: 

Maybe not their fault
PAMELA O.
Mar 22 2019
Had jewelry stolen from my luggage. Either airport or hotel.
Customer Rating: 

Not using Apple any longer
ERIC B.
Mar 20 2019
Hotel and staff were great. Before we left the states I had wished to upgrade my seats on the flight, after 1 1/2 hours on hold with Allegiant we found out that they(Allegiant) had NO access to the flight itself such as, seating, names, and upgrade options because Apple chartered the flight. We then were on hold with Apple for another 1 1/2 hours to find out that our travel agent had to upgrade seats for us. So, 3 hours into this thing we were no where and had to contact our travel agent who then had to sit on hold while trying to call for us only to find out it was too late to upgrade... After that, we find out that Apple is charging us another $100 for our luggage. This money is ridiculous as we are 3 grand into this vacation and Apple owns(chartered) this flight. So the luggage money goes to Apple. When we arrive at the resort they tried to put my wife and I and 2 other couples we were traveling with in rooms with 2 double beds; we did not and would not book double beds so that is just one more thing to deal with on this trip. We have used Apple Vacations for 5 trips to various destinations to avoid the hassles associated with travel. This trip was a hassle from the beginning and we will be trying a different travel company due to this.
Customer Rating: 

Best all inclusive is Jade Now in Mexico!
MERLYN B.
Mar 14 2019
Jade Now has the friendliest staff and best food. Armando served us a mimosa and smile every morning. We recommend this relaxing hotel!
Customer Rating: 

nice hotel, needs some updates
ELAINE B.
Mar 12 2019
Hotel staff were great. The resort is a bit dated and not as meticulously clean as some others that we've been to. Food was great, drinks were great. Having to get up at the crack of dawn to get a chair at the pool is not ideal.
Customer Rating: 

Food, pool, and beach lacking
JULIE W.
Mar 06 2019
One of worst buffets I have seen, food cold, selection and variation boring. Ala-carte restaurants were better. Pool area small and crowded, beach small, not enough lounges. Time share people annoying. Everywhere they were trying to sell add ons
Customer Rating: 

Vacation Club
JONATHAN S.
Mar 01 2019
Upon arriving we we're pressured to hear a presentation of the Unlimited Vacation Club. After going through four interviewers they finally accepted our decline of joining
Customer Rating: 

vacation club staff
DANIEL R.
Feb 27 2019
the vacation club staff was too pushy, we felt uncomfortable walking into the lobby for fear of being solicited
Customer Rating: 

Family friendly
COLIN M.
Feb 27 2019
Family suite was perfect for our family of 4. Beds were very comfortable and the room was quite. Kids liked the food and the pool.
Customer Rating: 

hotel
ELWYN S.
Feb 25 2019
beautiful hotel, excellent staff
Customer Rating: 

3rd visit from a happy customer
ERIC H.
Feb 22 2019
My wife and I went to the NOW jade riveria 3 years in a row. We love the staff, the atmosphere and the Spice restaurant. We ate at Soice every night for the seafood, sushi, atmosphere, and awesome service! The hotel staff is first rate. We had one day of solid rain and I was very impressed at the entertainment team and all the activity offerings. There were many outdoor activities as there is a large central covered area. We will likely be back for a 4th visit!
Customer Rating: 

TripAdvisor Traveller Reviews
Beautiful all-inclusive
petrasS7357SP, Boston, Massachusetts
Thu Apr 18 05:26:50 EDT 2019
The staff at Now Jade is super friendly, the place is clean and the food is pretty good. One night the ceiling in our room leaked, but a crew swept in and fixed it right away. I's nice to have a separate adults-only section. Beware of the spa and excursion prices!

Horrible Employees
Sheila J, Peoria, Illinois
Wed Apr 17 06:44:16 EDT 2019
We have been to several resorts in the last 10 years. This is the first resort where EVERY employee tried to make you feel that you were beneath them. All of them were rude and rolled their eyes if you stopped them to ask a question. Hardly any of them spoke English so they would just turn and walk away. We were a group of 9 on vacation to have fun. If you want to have fun, GO SOMEWHERE ELSE!!!! We were at the pool bar and asked for a round of shots. The bartender said you get Tequila or nothing and walked away to wait on someone else. There were times we waited 10 - 15 minutes for drinks while he ignored us and washed the glasses. This was every day! If you want to stay at a Now resort, check out the Now Sapphire. It's only 10 minutes away with wonderful employees and a great entertainment staff.

GREAT RESORT ..FRIENDLY PEOPLE
1944gary, Saint Louis, Missouri
Tue Apr 16 10:23:19 EDT 2019
This resort was wonderful. We just returned from our second visit in March, the previous visit was in 2013. They had made a few minor updates with the entertainment center outside the main lobby. What we liked most is how they take full advantage of the beautiful ocean views ...from the dining experiences to the outside band and nightly shows. The dining was excellent every where. They work so hard and are always smiling. The waiters at the beach and around the pool always remember what you are drinking and never let your glass be empty. At the main buffet in the morning, the girl at the egg station always remembered me and held up her fingers to indicate how many eggs she was preparing for me. The beach was nice, they were always cleaning the seaweed and the area by the water sports was rock free and good for cooling off. We preferred the infinity pool where could enjoy the ocean and pool ..never crowed and this was during spring break season. Would highly recommend this resort but watch out for time share people who try to get you as soon as you check in ...just remember there is nothing free in life just so no. ...Enjoy and relax ..this is vacation allow no stress

Fabulous
447iains, Cardiff, United Kingdom
Tue Apr 16 06:40:50 EDT 2019
Went here as a family with 2 young boys having previously stayed at Now Sapphire twice. I have seen comparisons of the two on this site and for the first day, we felt the majority were right that the Sapphire was superior. By the end of the week, we had changed our minds and loved the Jade. The staff there are outstanding and do everything they can to help you have a relaxing stay. Service is first class and they all work so hard from the guys in the garden who do everything manually to the seaweed clearers to the housekeeping team. We had a preferred room that was spacious and spotless with a great view. Restaurants and bars have great choice and quality and there are a lot to chose from. Pool areas are clean although the sunbed ‘reservation’ can be annoying with a rush from about 6.30am onwards to get the spot you want despite there being a no reservation policy. There is a nice beach and whilst there is seaweed in places, this does not detract from the beauty of it. Entertainment team are excellent and we enjoyed most of the shows although a couple were a bit cheesy. Overall, we would give it 10/10 and will be back.

5-Day All-Inclusive Vacation Package
John M,
Tue Apr 16 03:43:15 EDT 2019
What an amazing trip! The resort was beautiful, the food was amazing, the location was perfect, but the most impressive attribute was the staff. The people were absolutely fantastic! I was able to practice my spanish everywhere I went. David and Jovani from the Barefoot Grill were so especially fun and helpful, making me special dishes that weren't even on the menu. Angel was constantly replenishing our drinks on the beach. All of the staff were so awesome, it really made the experience over the top. You don't have to tip the staff, but they did such an awesome job that you wanted to tip them. Muchisima gracias a todos en Now Jade! Thank you so much to everyone at Now Jade!



The comments and opinions on this Ratings and Reviews section of our website are the views and opinions of TripAdvisor members and AppleVacations.passengers. They are providied 'as is' and we accept no responsibility for any loss, injury, inconvenience or other damage resulting from this information. You should verify critical information (for example passports and visas, and customs) with the relevant authorities, and review our Fair Trade Contract and Things To Know Before You Go (including our Health and Safety Tips For Travelers) before you travel.
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