Cancun

Barcelo Maya Tropical and Colonial Beach


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All Inclusive    

2018 Exceptional Values
Extra Value: Receive up to $1000 in Resort Discounts (booking dates, travel dates, duration, and usage restrictions may apply).
Honeymoon: Room upgrade to Oceanfront (based on availability), fruit basket, bottle of sparkling wine and Continental breakfast in bed the morning after arrival (reservations required).

Spread over acres of lush tropical gardens, the upgraded, all-inclusive Barcelo Maya Colonial & Tropical Beach is bound to impress. With 960 rooms situated on over a mile of dazzling private beach and spectacular protected coral reef, this resort is an unparalleled exhibition of Caribbean paradise in coveted Riviera Maya.

Enjoy access to sixteen international restaurants, featuring Seafood, Asian, Mediterranean, and Italian cuisine, plus four buffets and four beach restaurants with local and specialty dishes to suit any palate. Fourteen bars throughout the complex ensure a delicious cocktail awaits you at every turn. Lounge by one of four expansive main swimming pools, or join in the daily activities and watersports.

One of the largest theaters in the Riviera Maya will present nightly live shows complete with an accompanying orchestra. The U-Spa awaits your pleasure, boasting the latest equipment and luxury treatments, with whirlpool, two saunas, and two Turkish baths to relax away your stress and rejuvenate your senses.

Families can enjoy maximum freedom, choosing from among a wide range of activities for the whole tribe, including a gym, shopping, and non-motorized watersports. Qualified staff members organize entertaining activities for the smallest members of the family in the mini-club. Children are guided through games, competitions, drawing, handicrafts, movies, a mini-disco, mini-aerobics, and the brand-new U-Kids Spa.

By day, adults can join in a variety of sports, including tennis (day or night on floodlit courts), basketball, snorkeling, kayaking, windsurfing, and miniature golf. At night, enjoy the vibrant entertainment at the unique live shows and then dance the night away at Jaguar's Nightclub. In addition, you are free to access facilities in the pool and beach area of the Barcelo Maya Beach & Caribe immediately adjoining your hotel.

Greening Your Life: Part of the Apple Vacations Greening Your Life initiative, this property holds Gold Certifications from EarthCheck and Green Globe.

Guests have the option to reuse towels and sheets in order to conserve water and energy, and there is automatic, eco-friendly light control in public areas. Clean drinking water is enjoyed thanks to a reverse osmosis plant. Education stations are also available for guests to learn about the care of local ecosystems and wildlife.

The on-site nursery produces 90% of the plants used in local reforestation, while the 3,200 sq. ft. garden, "La Huerta del Chef", contains vegetables, herbs, corn, fruits and different types of chili peppers.

The resort incorporates fencing around nesting areas on the beach in order to protect baby sea turtles.

Find more information about Barcelo Hotels & Resorts.

Learn more about Riviera Maya.
HOTEL LOCATION
Address: CARRETERA FEDERAL CHETMAL KM 266.30
PUERTO JUAREZ
QR

MX
Local Phone: 011-52-984-87...
HOTEL FACILITIES
Barber / Beauty Salon
Boutique Shops
Business Services
Car Rental
Laundry / Dry Cleaning Service
Meeting Rooms
Physician on Call
Pools
Number of Pools: 4

Access to four main pools with swim-up bars around the complex
Tennis
Number of Courts: 2
Outdoor Courts: 2
Water Sports on Site
Fishing: Additional Charge
Sunfish Sailing: Complimentary
Snorkeling: Complimentary
Hobie Cats: Complimentary
Paddle Boats: Complimentary
Motorboats: Additional Charge
JetSki / Waverunner: Additional Charge
Waterskiing: Additional Charge
Wind Surf: Complimentary
Health Club / Spa
Aerobics: Complimentary
Jacuzzi: Complimentary
Nautilus Equipment: Additional Charge
Sauna: Additional Charge
Steam Room: Additional Charge
Manicure / Pedicure: Additional Charge
Facials: Additional Charge
HOTEL DETAILS
Magnificent all-inclusive beach-front resort in two adjacent hotels spread over acres of lush tropical gardens. This resort features access to 16 restaurants, fourteen bars, disco, four main pools, and guests can use the facilities and a la carte restaurants at the Barcelo Maya Beach & Caribe (there is no access to Barcelo Maya Palace). Beach: Private beach for 1.12 miles crystalline turquoise waters and spectacular protected coral reef, an unparalleled exhibition of the Caribbean paradise.
Total Rooms: 960
Year Opened: 2005 Credit Cards:
HOTEL RESTRICTIONS
No Spring Breakers. A la carte dining: 3 nights: 1 dinner, 4-5 nts: 2, 6 nts: 3, 7 nts: 4, 8 nts: 5, 9-10 nts: 7, 11-12 nts: 8, 13 nts: 9, 14 nts: 10. Poolside waiter service is not part of the all-inclusive plan. Charged as room service fee.
ROOM TYPES
SUITE OCEANFRONT PREMIUM LEVEL
Intimate suites offer beautiful views of the ocean and tropical gardens. Scented candles and relaxing bath salts add to the elegance of this room. Also access the exclusive Premium Level benefits.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Fan
Shower
Room Service
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
Satellite
JRSUITE OCEANFRONT PREMIUMLEVL
comfortable 570 ft2 junior suites have a terrace or balcony with beautiful ocean views. You will also have access to the exclusive Premium Level benefits.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Fan
Shower
Room Service
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
Satellite
FAMILY ROOM
Family room includes one bedroom with a king bed and a full bathroom, a separate living and dining room with three day beds, and a balcony or terrace with tropical garden views.
Other Amenities -
Air Conditioning
Fan
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
Satellite
SUPERIOR ROOM RUN OF THE HOUSE
Guestroom includes one king bed or two double beds, a day bed, and a private balcony or terrace with garden views. Max. Occupancy: 4 guests.
Other Amenities -
Air Conditioning
Fan
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
Satellite
DINING
Barcelo Maya Tropical and Colonial Beach features 1 meal plan options:
All Meals, Drinks & Tips
There are 16 Restaurants at Barcelo Maya Tropical and Colonial Beach:
Caribe Buffet - International buffet at Barcelo Maya Caribe. Open for breakfast, lunch, and dinner.
Santa Fe - Steak house a la carte restaurant. Open for dinner from 6:30 - 10:30 pm.
Capri - Italian a la carte restaurant. Open for dinner from 6:30 - 10:30 pm.
Kyoto - Japanese a la carte restaurant. Open for dinner from 6:30-10:30 pm.
Mare Nostrum - Seafood restaurant served Mediterranean style. Open for dinner from 6:30 - 10:30 pm.
Rancho Grande - Snack bar and grill serving lunch and snacks from 10:30 am - 6:30 pm.
Capitan Morgan - Snack bar and grill serving lunch and snacks from 10:30 am - 6:30 pm.
Beach Buffet - International buffet restaurant at Barcelo Maya Beach. Open for breakfast, lunch, and dinner.
Trattoria Pizza e Pasta - New Italian specialty restaurant. Open for dinner from 6:30-10:30 pm.
Tropical Buffet - International buffet restaurant at Barcelo Maya Tropical. Open for breakfast, lunch, and dinner.
Tokio - Japanese specialty restaurant. Open for dinner from 6:30-10:30 pm.
Colonial Buffet - International buffet restaurant at Barcelo Maya Colonial. Open for breakfast, lunch, and dinner.
La Fuente - Spanish specialty restaurant. Open for dinner from 6:30-10:30 pm.
Mariachi - Snack bar and grill serving lunch and snacks from 10:30 am - 6:30 pm.
Mexico Lindo - Mexican specialty restaurant. Open for dinner from 6:30-10:30 pm.
Palmeras - Snack bar and grill serving lunch and snacks from 10:30 am - 6:30 pm.
ACTIVITIES & ENTERTAINMENT
Daily Activities & Entertainment:
Basket Ball, 18-hole Mini-Golf, Darts, Bocce Ball
Nightly Activities & Entertainment:
One of the largest theaters in the Riviera Maya. Nightly shows accompanied by a live orchestra.
CHILDREN'S PROGRAMS
Barcy's Kids Club
Applicable Ages: 4-12

Teen club

Apple Vacations Customer Satisfaction Score
Hotel Average
What to expect
Food Quality
Comfort
Cleanliness
Service
108 Recommend
108 past Apple Vacationers would recommend Barcelo Maya Tropical and Colonial Beach to their friends and family



Latest Apple Vacations Review >>
TripAdvisor Web Reviews
Based on 5587reviews
What to expect
Location
Rooms
Service
Value



Apple Vacations Traveller Reviews
Unhappy with all services
THOMAS R.
Jul 17 2018
The check-in experience was terrible, the room was extremely dirty and we were mislead by our rep on the fishing excursion we went on. We have been going to Mexico for 7 years and this is the first and last time we will use Apple or stay at this resort.
Customer Rating: 

Air conditioning is important
CHRISTOPHER B.
Jul 13 2018
This is a beautiful hotel with great pools, clean, and beaches. However the air conditioning was out so spent two sweaty nights without a lot of sleep. The hotel had no fans and you couldn't open the sliding door because of mosquitoes. Had to ask to have the room cleaned even though we had the tag on the door to clean.
Customer Rating: 

Overall Barcelona is awesome they need to work on checking on people a little quicker and the liquor needs to be a little stronger at the bars
MARK S.
Jul 02 2018
A quicker check in... the liquor seemed to be less watered down at swim up pool.... service and entertainment was awesome .... over all awesome experience
Customer Rating: 

Mixed review
DOUGLAS A.
Jun 25 2018
Hotel was beautiful and clean. Staff very friendly. The beach was over run with seafood for our entire trip-don't know if that's typical or just a weather fluke when were there. The sand was very limited at the beach and it was very rocky to walk on. What would prevent me from coming back to a Barcelo resort is their ridiculous reservation policy for "a la carte" restaurants. I was reluctant to book this hotel when I learned you were only "guaranteed" 2 nights at an "a la carte" restaurant if you were staying 5 nights. When I received my Apple paperwork it said I was guaranteed 3 dinners which made me a bit happier. Immediately upon arrival I went to make reservations only to initially be told they had no reservation available for our party of 6 (my husband and I and our 4 children) for our entire stay. After politely saying that wasn't acceptable they then were able to find 2 reservations for 6 and one reservation for 2. One night 3 of us were able to get in to an " a la carte" reservation when we asked at the restaurant (only after receiving a lecture from an employee). What was extremely frustrating was that the restaurants were literally half empty when we were in them but alas we were told they had "no openings". When we dined with 3 people one night two 6-top tables were empty the entire time (after being told there were "no" reservations for 6 that night). I will never stay at a resort that requires reservations again for the "a la carte" restaurants. There are plenty of resorts out there that let you eat wherever you want each night without a reservation (I've been to them).
Customer Rating: 

Great value for price, small areas for improvement but nothing that would prevent me from staying there again.
VERONIQUE L.
Jun 15 2018
The staff was extremely friendly and the hotel was very clean. Great location on the beach and pool area was great. I gave a lower mark for maintenance of room because a lamp shade was missing in the room the entire stay and there was no hot water in the shower upon arrival. Maintenance came as soon as I called though to fix the hot water. I would recommend that the bars should have drink menus as it's very hard to know what drinks they can make with their supplies behind the bar. It took me until the end of the trip (after asking other guests what they ordered) to figure out mixed drinks they could make. Also, the bar service was a little slow and they often would forget what you ordered. The buffet food was just ok. It got you through but I was definitely not ever looking forward to eating it. Also, it was pretty much the same items every day. Only recommendation at pool is to turn up the volume a little on the music though since it was almost inaudible. I LOVED the water aerobic classes and the close proximity of the beach though. Also, having the water activities and PADI dive center at the hotel was phenomenal. One error in the booking ad though is that it said we had access to all 4 hotels within the resort and our bracelets were not good for any food or alcohol at the Palace so that should be changed. Overall though it was a very lovely stay and I was happy with the whole experience.
Customer Rating: 

STEPHEN R.
May 23 2018
Upon arrival we were told we DID NOT have a reservation - after about 30 minutes they found us a room (?) which of course was not ready . Waited an additional 4 hours before we got a room. Sea weed was out of control and they cleaned it up 1 time while we were there. It was in piles a foot high the entire week. Room was average not what was expected with the high rating Apple gave this resort. Food was OK - specialty restaurants were sub par - Spanish was so bad we got up and walked out after a couple bites of the main course. Buffet was OK but not great. Relaxing vacation which was what we went for, just disappointed in the food.
Customer Rating: 

Barcelo Maya Resort
CHARLES N.
May 03 2018
Starting with our great travel adviser, Marisa Stephens, getting things booked, all the way until check out, we had a wonderful experience. Check in was quick and easy, and they brought out cocktails for us at check-in. The rooms were clean and stocked regularly with drinks and snacks. The air conditioning worked well. The food in the restaurants and buffets was great because they had so many things to choose from. Each meal was great! The bar service was convenient because they have different bars all over the place, and the staff works hard to make things that you will like. The beach was clean, and they kept it up every night. The pools were spotless, and there was an abundance of things to do surrounding the pools--even if you're not necessarily a swimmer. There was great entertainment at the resort, and there was also great shopping. The mall and the Plazas Mexicanas offered places to buy souvenirs at reasonable prices... and most of them are open to a little haggling. There were 24 hour conveniences, as well, so even if you're a super late night owl, there are still things to do. The transportation was prompt, and the drivers were courteous. There was even a casino there, although I didn't personally partake. Overall, it was a great hotel resort, and it's definitely one that I would recommend.
Customer Rating: 

Mexico Barcelo Maya
JULIE W.
May 02 2018
We had an awesome time at Barceló. The staff is very friendly and eager to please. The grounds we very clean, I even saw someone painting. They rake they seaweed on the beach daily. I cant wait to go back next year! The housekeeper came daily and did an excellent job! Whenever we needed beer or water in our room, we called the front desk and they were there instantly. Barceló really cares about their customers. I felt safe and I hope to bring others with next year.
Customer Rating: 

Barcelo's beach was great.
ANGELA S.
Apr 25 2018
A little bit of a shaky start when you get off the transportation van and are told you are not on the hotel check in list, but they guided us to the premium club check in since I had my Apple Vacation papers and got us a room(turns out it wasn't the right room and everyone had us listed in the room next door all week including the check out people). We were supposed to have a king bed but ended up with two doubles and found out our actual room we were supposed to have next door with the king was empty all week......bummer but not much to be done on the last day when you find out......The maids were good overall but didn't make any extra effort....floors were a little sandy a couple of nights. The wait staff was hit or miss some were wonderful and some you wondered if they would ever show up with your drink or to even take a drink order....bars were the same way. Loved the beach itself which is what we went for and loved the coves and snorkeling and sea life. The shows weren't all that but we did see one good one. I am a picky eater and always found something but like always I wound up eating the same things over and over. We would definitely return and next time I will check and double check I'm getting the bed I asked for before I go to my room.
Customer Rating: 

Musty AC transferred smell to clothes and luggage
JESSE G.
Apr 18 2018
This was my third time to Barcelo Maya. I must have just gotten a bad room. The AC had a moldy and musty smell. As you spent time in the room, you'd get used to it, but when we got home, I was able to smell how bad it actually was when I opened my luggage. The room was far too humid. The mattresses also must have had some type of plastic liner under the sheets as you'd wake up sweating if under the covers. If you pulled them back, you'd freeze now matter the AC setting. Just a bit strange. Don't take this as me being sour. I thoroughly enjoyed this stay, but I don't think if I go again, that I would accept such a smell again.
Customer Rating: 

I will never ever have another person travel with my family again. I'm sure they have an ear full for anyone that will here. It's was a mediocre trip. Buffet, snack bar food was less then mediocre as well. The best meals we have were at the A la carte places and we could only get into 3 of them because it was so booked up during this week. Of Course we traveled at the most busy time of the year, but lack of shade on the beach is an issue along with people securing their pool side shade the night before by holding towels out for the entire day is a bit ridiculous too. That was very frustrating. The low end alcohol made many of us sick through out the week. One of our girls did find a blue pill in the bottom of her drink that she received directly from the bar tender. The mother went nuts on the guy. The kids received rashes and sores all over their bodies from the nasty condom broken cup filled pool near the tropical all week....It was shockingly surprising how the resort DJ's encouraged this behavior and mayhem all week long. Its was a close to Sodom and Gomorrah as I could describe. Marijuana and drugs were sold out in the open and as freely as people wanted. The bar tenders making out with girls all over the bar area and having an open party in front of parents and families. I and my friends chose to stay near the Colonial pool where we felt it was keep separate from the busyness of the mayhem...but will never return to this resort again The workers are kind and work hard. Hardest workers I've seen, but Spring Break is not a time of year I ever want to travel during ever again.
JULIE L.
Apr 11 2018
I will never ever have another person travel with my family again. I'm sure they have an ear full for anyone that will here. It's was a mediocre trip. Buffet, snack bar food was less then mediocre as well. The best meals we have were at the A la carte places and we could only get into 3 of them because it was so booked up during this week. Of Course we traveled at the most busy time of the year, but lack of shade on the beach is an issue along with people securing their pool side shade the night before by holding towels out for the entire day is a bit ridiculous too. That was very frustrating. The low end alcohol made many of us sick through out the week. One of our girls did find a blue pill in the bottom of her drink that she received directly from the bar tender. The mother went nuts on the guy. The kids received rashes and sores all over their bodies from the nasty condom broken cup filled pool near the tropical all week....It was shockingly surprising how the resort DJ's encouraged this behavior and mayhem all week long. Its was a close to Sodom and Gomorrah as I could describe. Marijuana and drugs were sold out in the open and as freely as people wanted. The bar tenders making out with girls all over the bar area and having an open party in front of parents and families. I and my friends chose to stay near the Colonial pool where we felt it was keep separate from the busyness of the mayhem...but will never return to this resort again The workers are kind and work hard. Hardest workers I've seen, but Spring Break is not a time of year I ever want to travel during ever again.
Customer Rating: 

TripAdvisor Traveller Reviews
eh
mattyheaulon,
Wed Jul 18 05:19:11 EDT 2018
beware they will switch your room on you when you check in. We reserved a stay at the colonial and when we got there, many problems and we were switched to tropical. Talking to others there, this seems to be their standard practice. Also, getting wifi is like pulling teeth at this resort.

Barcelo Maya Tropical Paradise
mbower27,
Tue Jul 17 11:57:40 EDT 2018
Great Resort for people of all ages and interests. The beach and pool area are kept in exceptional care. Food and entertainment were more than expected for the cost of staying in the resort. The staff take great pride in their work.

Barcelo Tropical -All Inclusive
Anabel R,
Tue Jul 17 10:22:51 EDT 2018
We enjoyed our stay but felt buffet, pool grill and bar could improve. The drinks by the pool were not very good, they didn't have enough servers and when you spoke to them in spanish they would not pay as much attention as when you spoke English to them., that's sad. We heard the Palace was much better food but has no beach so you would have to walk to the Tropical for that.

Bar has to be better service
oscarr1684, New York City, New York
Mon Jul 16 16:02:06 EDT 2018
I stayed twice in Barcelo Maya fisrt time in Maya Palace, second one in Maya Tropical. The service in buffet, restaurants are the best specially Hugo Sanchez and Julio Acevedes. Excellent service. Always smiling, fast and great service!!! The bad things are in the bar next to front desk in the Lobby (Maya Tropical) I never got cold water plus the bartender always was busy like not helper around, too long waiting to get a drink!! It's very embarrassing to tell this review but the hotel management has to do something about it not toilet seat in ladies bathroom. Plus a damage toilet paper dispenser!!! I believe the lady at the front desk (Jessica) needs more training she didn't know what to do, always asking someone else...give you wrong information in the end!!!The rest of the staff were great all the time!!!

Some Standouts
MichelleSundquist, Spartanburg, South Carolina
Mon Jul 16 12:42:34 EDT 2018
We are currently at that Barcelo Maya Tropical! Let’s talk about all the pros and the PROS are amazing- 1.) The staff in the Resturant’s- One of the biggest stand outs in my mind is at the Colonial Buffet and at the Japanese Kyoto and at the Lunch Buffet Mariachi- Let’s start with the restaurant Mariachi’s. It is an outstanding lunch buffet with an unbelievable amount of options. I typically am not a fan of large Buffets but I challenge anyone that says this one was not good. The food is absolutely fresh and superb. Also Please ask for these servers and manager when you come because they make ALL THE DIFFERENCE IN THE WORLD. In a resort that is this big if you can find a few people that make a difference your stay gets exceptional!!!!! This is why I am taking the time to do this review!!!! Server 1: Alfredo Bacab at the Mariachi Lunch Buffet - simply amazing. We had an absolutely great attitude and never once did he get frustrated with all the demands we had coming at him. We were a party of eight and four of those were children. You can only imagine the chaos at our table but he was always smiling and was willing to get us whatever we needed in a timely fashion! Ask for him and you won’t regret it!!!! 2.) Servers #2 -Johnny amd Juan- here are some guys with absolutely fantastic attitude. Smiles on their faces and also going out of their way to help us. Not everyone at this hotel is this willing to jump over hoops to make us happy. So therefore those that do and that make our stay so much better I said to myself I’m going to make sure that they get credit-these are the folks that you need to ask for that will make your stay an amazing one!!! 3.) Chef Johnny De Jesus Hernandez Hernandez- I don’t know how he does it but honestly it must be 110° back there grilling hamburgers and hotdogs and whatever you need and never ever complains and with a smile on his face!!!! 4.) lastly the Managment Mr. Pedro Xicohtencatl he is the manager over the colonial breakfast buffet and also here at the Mariachi buffet. What I love is how he is a proud manager and how he takes care of his employees and is very proud when someone has something special to say. Well I have something special to say to you. You are an asset to the Maya Colonial !!!!! Thank you for taking the best care of your staff and hearing our praises on them! This is what a great manager is about!



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