Cancun

IBEROSTAR Paraiso del Mar


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All Inclusive    

2018 Exceptional Values
Honeymoon:
Bottle of champagne, fruit platter, and Iberostar gift.
Family: First child 12 and under Stays, Plays & Eats Free (valid 5/01-10/31/18).

Discover a slice of Eden in flourishing gardens with a never-ending pool weaving through the contours of the resort like a tropical lagoon and creating a fantasy that adults as well as kids will love! The Iberostar Paraiso del Mar Hotel offers one of the largest pools in all of Riviera Maya- over 3,280 feet in length! Its white sand beach is one of the best in all of Mexico.

Scuba diving enthusiasts will love the convenience of the five star PADI and SSI diving center offering excursions to the treasures of the Caribbean reefs (fee). Play a game of tennis, work out in the gym or just relax in the Jacuzzi while the little ones are entertained and supervised in the Kids Club. Sports aficionados who enjoy the great outdoors will be impressed by the Iberostar Paraíso del Mar's extensive list of sports and leisure offerings. Enjoy great golf in an incredible setting at the 18-hole, par 72 Iberostar Playa Paraiso Golf Course.

Enjoy appetizing specialties from Mexican fare to international cuisine. Choose from seven specialty restaurants (à la carte dining restrictions apply) connected by walkways over lagoons near the open-air lobby. Additionally, the two abundant buffets offer delectable choices. For casual diners, there's the two grills/snack bars and the ice cream parlor! Eight bars and lounges offer tropical spirits to your heart's content, while teens can enjoy their own disco. At night, enjoy live entertainment in the theater.

Find out more about Iberostar Hotels & Resorts.

Learn more about Riviera Maya.
HOTEL LOCATION
This resort is located on Playa Paraiso in the Riviera Maya, about 20 minutes north of Playa del Carmen and just below Pue rto Morelos. It is approximately 15 miles away from the International Airport, and just half an hour's drive from Cancun
Address: PUERTO JUAREZ KM 309
PLAYA PARAISO, PLAYA DEL CARMEN
QR

MX
Local Phone: 52-984-877-2800
Toll Free Phone: 1-888-923-2722
Fax: 52-984-87-728-13
HOTEL FACILITIES
Barber / Beauty Salon
Boutique Shops
Car Rental
Concierge
Currency Exchange
Disco / Nightclub
Laundry / Dry Cleaning Service
Meeting Rooms
Parking(Complimentary)
Physician on Call
Shopping Mall Nearby (20 km)
Pools
Number of Pools: 4
Outdoor Pools: 4     
Swim-up Bar
The impressive fantasy pool integrates various other pools into a large river setting. There are 3 open-air jacuzzis, a scuba clinic, sun loungers, sun terrace and 3 swim-up bars everything you need for a truly complete holiday.
Golf: ONSITE
PD Dye course design. Par 72
Holes: 18
Lessons Available
Tennis
Number of Courts: 2
Outdoor Courts: 2
Lighted Courts: 2
Pro Onsite
Water Sports on Site
Fishing: Additional Charge
Scuba: Additional Charge
Hobie Cats: Complimentary
Wind Surf: Complimentary
Other Sports Available
Other Sports: Basketball, Ping Pong, Billiards, Table Soccer
Health Club / Spa
Aerobics: Complimentary
Jacuzzi: Complimentary
Nautilus Equipment: Complimentary
Sauna: Additional Charge
Spa: Additional Charge
Steam Room: Additional Charge
Manicure / Pedicure: Additional Charge
Facials: Additional Charge
HOTEL DETAILS
IBEROSTAR Paraiso del Mar is a luxurious All-Inclusive resort consisting of eleven 3-story bungalows in perfect harmony with the surrounding environment. Bungalows are surrounded by 35 acres of lush tropical gardens. Each room has a balcony or terrace. This fantastic luxury resort features top quality dining in seven spectacular specialty restaurants (plus an international buffet and beach grill). Electric train drives around property. Beach: The resort is situated on a 3/4 mile stretch of fine, white sandy beach along the transparent watersof the beautiful Caribbean. Enjoy a non-motorized watersport, relax in the comfort of a sun lounger,or visit the 5-star PADI SSI Dive Center. Check-in: 3:00 p.m.
Check-out: 12:00 p.m.
Total Rooms: 388
Year Opened: 2000 Credit Cards: Visa, Master Card, American Express
HOTEL RESTRICTIONS
No Spring Breakers. Ala carte restaurants: 3 reservations for 7 nts stays. Dress code: long pants for men.
ROOM TYPES
STANDARD FAMILY ROOM
Connecting bedrooms, one with two double beds and one with one king. Room also features a private balcony with garden views, a fully-equipped bathroom, a minibar, complimentary access to the Spa Sensations wet area, and more.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Fan
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Radio Alarm Clock
Telephone
Television
Room Safe
SUPERIOR STANDARD ROOM
Guestroom includes one king bed or two double beds, a fully-equipped bathroom, a private balcony or terrace with garden or jungle views. This room is located by the beach and pool and includes access to the Spa Sensations wet areas.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Fan
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Radio Alarm Clock
Telephone
Television
Room Safe
JUNIOR SUITE OCEAN FRONT
Spacious guestroom includes one king bed or two double beds, a fully-equipped bathroom, and a private balcony with oceanfront views. Room also features a minibar, complimentary access to Spa Sensations wet area, and more.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Fan
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Radio Alarm Clock
Telephone
Television
Room Safe
SUPERIOR JUNIOR STE OCEANFRONT
Spacious guestroom includes one king bed or two double beds, a fully-equipped bathroom, and a private terrace with oceanfront access. Located on the ground floor, this room also features a minibar and much more.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Fan
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Radio Alarm Clock
Telephone
Television
Room Safe
JUNIOR SUITE
Guestroom includes one king bed or two double beds, a fully-equipped bathroom, and a private balcony with garden views. Spacious room also features a minibar, complimentary access to Spa Sensations wet area, and more.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Fan
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Radio Alarm Clock
Telephone
Television
Room Safe
STANDARD ROOM
Standard guestroom includes one king bed or two double beds, a fully-equipped bathroom, and a private balcony with garden views. Room also features a minibar, a ceiling fan, and more.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Fan
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Radio Alarm Clock
Telephone
Television
Room Safe
DINING
IBEROSTAR Paraiso del Mar features 1 meal plan options:
All Meals, Drinks & Tips-FULL-3 nts receive 1 dinner reservation, 4-6 nts receive 2 dinner reservations, 7-9 nts = 3 dinner reserv., 10-11 nts = 4 dinner reserv.
There are 7 Restaurants at IBEROSTAR Paraiso del Mar:
El Rodizio - An a la carte Brazilian restaurant, elegant dress and reservations are required, men have to wear slacks.
El Hashiru - An a la carte Japanese restaurant, elegant dress and reservations are required. This is a non-smoking restaurant. Men are requires to wear collar shirts and dress slacks, proper foot wear
La Dorada - An a la carte Mediterranean restaurant serving mainly fish and seafood specialties. Reservations and dress code required.
La Hacienda - An a la carte Mexican restaurant, elegant dress and reservations are required. Men are required to wear collar shirts and dress slacks and proper footwear.
El Faro - Lunch buffet featuring Mexican appetizers and a la carte steakhouse restaurant for dinner. Reservations required for dinner. Formal/elegant dress code.
El Mercado - An International buffet restaurant with gourmet show cooking. Open for breakfast, lunch, dinner, and late night snacks. Casual/formal dress code.
El Puerto - Open air a la carte restaurant serving grill and steak specialties. Men are requires to wear collar shirts and dress slacks and proper foot wear.
ACTIVITIES & ENTERTAINMENT
Daily Activities & Entertainment:
Dance classes, Spanish lessons, Volleyball, Basketball, Football, Olympic Games, Aerobics
Nightly Activities & Entertainment:
Nightly entertainment with a live band and professional dancers, Weekly Theme Parties, Theater Bar and Night Club.
CHILDREN'S PROGRAMS
Lucy's Kid's Club offers supervised activities from 10:15 a.m. to 5:00 p.m., plus a children's pool and kiddie disco from 8:00 p.m. to 8:45 p.m.
Applicable Ages: 4-12 year old
Program Fees: Complimentary

Children's Facilities
PlayGround
Game Room
Teen Disco
Children's Pool
Babysitting Fee: Fee Required
Advance Notice for Babysitting: 24 hours

Apple Vacations Customer Satisfaction Score
Hotel Average
What to expect
Food Quality
Comfort
Cleanliness
Service
13809 Recommend
13809 past Apple Vacationers would recommend IBEROSTAR Paraiso del Mar to their friends and family



Latest Apple Vacations Review >>
TripAdvisor Web Reviews
Based on 5055reviews
What to expect
Location
Rooms
Service
Value



Apple Vacations Traveller Reviews
Excellent Service
SEAN D.
Jun 06 2018
The Iberostar Staff was very friendly and eager to help. The facilities were clean and nice. One complaint is that they had the AC set on 21C or 69F but our room was easily 74 degrees.
Customer Rating: 

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Airport shuttle
RANDY H.
Jun 02 2018
We were scheduled for an airport arrival that turned out to be nearly four hours before takeoff. We were dismissed when we raised concerns with Sophie stating it was an airline expectation. The airline would not even allow us to check our luggage for an hour after arrival. Way to leave a terrible final impression with your services.
Customer Rating: 

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LORI T.
May 22 2018
Our first day right after we checked in, it appeared that the electric went out. Although they said it came back on, our room was very hot as well as the mini fridge. We called room service twice that day/night but it was still not cold. The next day they sent someone out again and they said that it was working properly and that the room could only get so cold...they had it regulated and it was at its max. Second, I did not read this when doing my research but because I was only staying the 7 days, i could only eat at 3 of the restaurants. My third complaint was that if you went around the compound and went to the main shopping area, where the stores, casino, disco were located at that you could get someone to take you there but they would not drive you back to Del Mar. Even though there were golf carts coming up they would tell you to call to have someone pick us up. We are all in the same compound, grant it they were probably paying more money, but we are all paying customers to your country.
Customer Rating: 

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Good experiene
SABU J.
May 18 2018
No complaints. Apple staff in the hotel and at the places we visited were very friendly and supportive.
Customer Rating: 

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Beautiful resort, although services were lacking
MEGAN J.
May 17 2018
The resort grounds are beautiful! There are palm trees, several large swimming pools and a few wild animals that make this resort feel luxurious. There were, however, several areas in which the resort was lacking. The resort had intermittent power for the first few hours of our arrival. We stayed 3 nights and were only permitted to have dinner reservations for 1 day. The other 2 days and for lunch we were forced to eat at the buffet, snack bar, or room service; the food at those locations were mediocre at best and inevitable at worst. We were also promised $600 in resort credits, however, were simply given coupons that can were not for services we wanted. The entertainment was horrible! The show in the theater was so bad we couldn’t even watch.
Customer Rating: 

TEST
A place of memories
ROBERT L.
May 15 2018
Our trip was the best of the four trips we have taken with Apple Vacations. The special care that Apple Employees makes taking a vacation so much better. They made our trip less stressful and very enjoyable. Iberostar was the best in the four trips we've taken with Apple. Everything was top of the top when it came to the Hotel and staff.
Customer Rating: 

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Great Place
EDWARD N.
May 09 2018
The one thing I wasn't happy with was the power in the room (including air conditioner and all outlets) would turn off if there was no movement in the room. This meant the phones didn't charge overnight and the air kept shutting off all night. That being said, I called the front desk about it and they fixed it immediately. Bottom line, if there is anything bugging you, just let them know and they will fix it. Staff was VERY obliging.
Customer Rating: 

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April 2018 7 day stay as expected
FREDRICK K.
Apr 20 2018
Hotel and amenities are very nice. Food is mid-grade like most all-inclusives. The specialty restaurants were slightly better in food quality with the Japanese being best. Del Mar is one of 5 hotels on a Iberostar complex. Del Mar and Paraiso beach are the lowest tier, with Lindo and Maya being the mid tier and the Grande being the top tier. This means that Grand can use all facilities. Lindo and Maya can use their facilities as well as Del Mar and Paraiso beach. Del Mar can only use its own facilities. This may or may not bother you but is worth knowing going in. If you wish to upgrade or use the other facilities expect to pay a steep upgrade or trade for timeshare sales pitch listening. All 5 resorts have a central shared shopping area, casino, nightclub, coffee house, etc. this was a nice addition in my opinion. The pools, rooms, grounds, etc were top notch in my opinion. The whole place has a lot of jungle atmosphere to it. The beach was pretty but a lot of seaweed (this seems to be everywhere at Riviera Maya right now). I'm not sure about the water near the beach as I didn't go in but heard it is rocky? Service, people, atmosphere, etc were all very good. I would recommend this place as long as food quality is not a huge concern (it wasn't for me).
Customer Rating: 

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DAVID J.
Apr 17 2018
Absolutely wonderful stay,
Customer Rating: 

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"SUPER" Great Place
PATRICK Z.
Apr 17 2018
My wife and I have visited this Iberostar Resort many times over the years since 2014. The Del Mar is very "BEAUTIFUL" --- "Clean" ---"SAFE" --- "Good Food" and has the "BEST" friendly employees all the time --- always smiling and helping. I would comment this property --- again it's safe and no problem with the liquor. :)
Customer Rating: 

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6th visit and we will be back
DONALD C.
Mar 31 2018
Great value, excellent staff. Lots of seaweed on the beach this time, which may be a seasonal thing. New fitness center opened in February 2018. We've been home two days and we really miss this place!
Customer Rating: 

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TripAdvisor Traveller Reviews
Lovely holiday at Riviera Maya
Mozajka, London, United Kingdom
Sun Jun 24 11:59:45 EDT 2018
Just came back from a week at Iberostar Paraiso del Mar and I can definitely recommend this hotel. The service was great, we felt welcome from the moment we put our feet at the grounds of the hotel and who knows, we may be back again. The rooms were spacious and clean (we had building 20 which was the furthest form the beach but we didn't mind our daily walks). There was plenty of choice of food and a wide selection of drinks, definitely something for everyone. Below is a list of some tips, hope you find them useful: Room: *We were in building 20 which was the furthest from the beach and pool but closest to main restaurants, bars and reception *main light (the one above you as you come in to the room) controls the plugs so you won't be able to charge your phone overnight - unless we missed something *the desk phone needs to be plugged in if you want to use the chargers attached to it *the water and beer in the fridge is replenished daily *there is a coffee machine and 2 big water bottles for the coffee in the cabinet under the telly, *wifi and telly signal was off when the weather was particularly bad but not much they can do about it if it's very windy The temperature is set to 22 degrees but we were ok with it Food: *El Mercado and La Plaza are 2 main buffet restaurants close to reception- on most days La Plaza is open from 6am (handy if you're jet lagged and can't sleep!) but the opening times changed a couple of times so best to check the night before *El Faro was another buffet restaurant by the pool - open mainly for lunch (not sure about breakfast) *There is a bar and Star Rock Cafe opposite reception - the Star Rock is American and also open for lunch and dinner, slightly earlier than the main restaurants and buffets *We tried the Mexican, Brazilian and Steakhouse a la carte restaurants (the Steakhouse is located by the pool and has no aircon as it also serves as buffet during the day) (you can use 3 a la carte restaurants during 7 night stay with TUI, not sure about other holiday agents); all were nice *There are 3 swim-up pool bars, ice cream bar, beach grill and another bar on the beach *You can get waiter service but do make sure you have some spare dollars or pesos for tips Hotel Grounds / Other tips: *Animals - the hotel grounds are full of them so be sure to have your cameras ready when you walk to the pool/beach through the beautiful mini 'jungle' - there are coatis (cross between lemur and racoons with very long tails; one early morning we saw about 50 of them!! ) ,agoutis (basically guinea pigs with no tails), iguanas, flamingoes, black swans, macaws, peacocks and other beautiful birds...oh and mosquitoes! (make sure you buy the mosi-bands and use lots of spray especially in the mornings and evenings) *There is a shuttle bus to Playa Del Carman at set hours - $5 / 70pesos (you pay less in pesos, comes out to about $3.5) *Taxi to Xplor Park / Xcaret is about 460 pesos (although the price in dollars was $33) *There are carts which take you to the beach / shopping mall /gym etc. but if you don' mind walking it is about 10min from the reception to the beach (or approx. 2200 steps according to my Samsung :D) *Apparently it is not allowed to reserve pool chairs but I saw towels on some every morning but then it was never that busy *There is an activity pool which is always busy and has loud music but then the middle and quiet pools are more relaxing and had plenty of empty chairs every day (although afternoons tend to get busier) *There is a 'shopping mall' with a few souvenir shops, casino, small bar, ice cream & crepes place, cafe, tacos place, spa, burgers, children playground and a pharmacy; about 5min walk from reception or I'm sure you can take one of the carts there *Make sure you download the Iberostar app as it has some useful info - restaurant opening times, schedules of shows and activities etc. *Yes, there was seaweed at the beach (piles of it to be precise) but it's not their fault and they do clean it (I saw a plough on the beach cleaning it up) *When we spoke to on of the guys from concierge they invited us to breakfast / presentation of their Club membership but we didn't go as it felt like it would be a waste of time That's all I can think of and hope it's useful! :D

Thank you for excellent service
Onyx D, Minnesota
Sun Jun 10 19:36:43 EDT 2018
My parents recently returned from their 12 night vacation at your resort, they were celebrating their 50th Wedding Anniversary. I wish to send a short note about how great their stay was at Iberostar del Mar.This was their second visit to your resort and I need to compliment all of your staff. But one special reception staff person in particular made their vacation the best one they ever had. His name is Jose Santillan. Upon arrival, Jose was so incredibly welcoming and pleasant! After getting up to their room they found a bottle of champagne waiting for them!! Their room was cleaned perfectly every morning with plenty of clean towels, amenities and drinks in the refrigerator. Jose checked several times to make sure everything was taken care of and if there is anything else they needed. Jose has gone above and beyond to make sure their stay was as enjoyable as possible. He did an absolutely fantastic job and is a perfect example of how to communicate with guests. We will definitely be sharing this great experience with our family, friends and co-workers. This is my parents 9th year vacationing in Riviera Maya and their 2nd time in Iberostar. They cannot wait to come back to Iberostar soon. My family and I also decided to stay at Iberostar in August for 2 weeks to celebrate my husband's birthday. This will be our 3rd visit in five years. Can't wait to spend our vacation at your wonderful resort and thank Jose Santillan in person as well!!

Mixed feelings
Elnaz T,
Mon Jun 04 19:44:55 EDT 2018
It's our third visit in cancun we stayed in 3 different hotels ...beautiful landscape,very nice swimming pool friendly and helpful people are positive points of this hotel ...It's really nice to take a walk and see all the beautiful nature and animals around ...we called to the hotel one week before and requested them to give us 2 rooms near eachother .but in the time of check in we got 2 rooms in two different side of the resort and it made our trip little bit difficult i got really upset about that. food and buffet is little bit poor here ...food is almost the same everyday and sometimes testless ...maybe better food and services in lindo and Maya .Mexican restaurant is just ok but the Capitan is very nice and helpful. Japanese restaurant was nicer than all pintu was very friendly and one of the best he made a very good night for us. They have nice night shows and the place to sit is nice and pleasant. I found lots of little ants in our bed but I didn't tell them to change the bed or room because I noticed that last night in the time of sleep and I felt lazy ...They don't reserve more than two restaurant for short trips and they say it's all full ...but whichever of the restaurant we went had almost 3 to 4 table free ...overall our trip was not bad we enjoyed alot the swimming pool area and hotel ground because it's one of the most beautiful in cancun...its a friendly ok hotel just to relax and spend good time with family...if u looking for luxury I don't think this hotel is a right choice ...

Good vacation but not perfect.
nwmold, Elk Grove Village, Illinois
Mon Jun 04 10:48:35 EDT 2018
My husband and me went to Iberostar Paraiso Del Mar from 05/2218 to 05/29/18. It was our first vacation at Iberostar Resorts. It is very big resort, very beautiful and well kept. Rooms are very nice and clean. Service people from the housemaid, through the waitress, bartenders and service desk, very nice and polite. Lots of pools and very clean always. Beach also very nice with lot of beds with shade. Nice chapel for the mass on Sunday. Thats what we liked. And now what we didn't like: 1. Food, 2. Lot of walking. There is nice main buffet with average food close to lobby and there is another restaurant close to the beach with much less then average food. So if you are living close to the beach you still have to take a little train and go to the main buffet for your meals which is not always convenient ( waiting for the train) And if you are living close to the lobby then going to the beach is far. Again waiting for the train. On the other hand food in the sign up restaurants were very good, especially the STEAK HOUSE. We also went to Japanese and Mediterranean. All the bars have more then average alcohol, which is a nice thing if you want to have a drink.

6th time at the Iberostar Paraiso Del Mar
love_to_vacation10, Wisconsin
Thu May 31 13:35:15 EDT 2018
We traveled May 22-29. This is our 6th time at this resort, and like every other time, we felt very safe. We have been coming here since 2005 and have also stayed at many other all inclusive resorts. We used to compare every other resort to the Del Mar because of the top notch service, food and amenities that this resort offers. We flew Frontier, through Apple Vacations, and the flight was seamless and so was customs. We arrived at our resort at about 1:15pm. The check-in is always seamless. A few days before we left, our travel agent had put in a request for us to be in building 12 or 13 facing the pool. The first room that she was going to put me in was facing the service road but was in the right building. She said she got the request for the building but not that we wanted to face the pool. Finally she was able to put us in a room that faced the "pool". If you looked hard, you could see a sliver of the pool in the distance. I was told they were booked and she could only give me a king bed. It was my husband, 6 year old, and 8 year old sharing a King room. I slept with the kids and my husband slept on the couch. I then asked if she could move us to building 14 and she said no because it costs more for a premium view....seriously? That has NEVER been the case in the past. Again, way to accommodate repeat guests. Buildings 10 and 11 cost more as one is on the ocean and the other are suites. Thankfully our room was ready at check-in. To tell me that the resort is booked, was crazy since our main buffet was closed during lunch time. We had to go over to the Beaches buffet to eat lunch. All in all, I settled for a less than adequate sleeping arrangement for a week. I then booked our restaurants. The first thing that the concierge mentioned was the Iberostar Club...AKA timeshare. She was like you come here enough so you should be part of it. I explained I am not interested and that I want to enjoy my vacation. She asked me if I had a bad experience in the past and I told her no. I am here with my children and we want to enjoy our week together. I was never bothered with that again. We only ate at the Japanese since it was easier to just go to the buffet with the kids. The Japanese show was cool but there was zero flavor to our food. The buffet used to have themed nights and this time the buffet never changed. While I am a picky eater, the food really catered to seafood lovers and Europeans. I lived on pasta and bread for a week and so did my kids. In the past they would have Chinese night, Mexican night, Italian night, American night etc which really gave some variety. The best meal of the day was breakfast and that was the same thing every single day too. The Ice Cream down in the shopping center and by the pool was delicious though and my kids frequented the one by the pool. The taco place is also really good in the shopping center. All the food places at the shopping center are included in the all-inclusive plan. Roger was the best pool bartender and knew what he was doing. He didn't favor Spanish speaking guests like many of the other ones did. It always took us awhile to get a drink even if we were there first. Sadly, we only had him for 1 day at the activity pool bar. Otherwise, he was in the quiet pool by the waterfall. We made sure to visit him every day because he was a genuinely nice guy. The Star Friends always make trips memorable. They always have energy and try to get everyone involved. Chris was our favorite and made my husband dance a lot. My kids enjoyed the kids games on the stage at night as well as participating in the kids mini show before the adult nightly entertainment started. For the most part, the shows are really good and also very funny at times. Our maid service was wonderful. Generally our room was cleaned by 10am. We always had our mini bar stocked and on one occasion, she left us a couple of snacks too. She received a tip from us every day too because she did a wonderful job. After asking about our welcome back gift, we received a bottle of tequila in our room. In years past, we would receive shirts with the Iberostar logo and it was quite disappointing to receive a little bottle of tequila...which we won't drink anyways. The beach was really bad with mounds and mounds of seaweed. We have never witnessed this before as the workers were always getting rid of it in years past. There was a little path to get to the ocean. Staring at seaweed really ruined the experience of the ocean and the beautiful view. The drinks were not as good as in years past. Every location, from the lobby to the nightly entertainment to the pool all had the same cocktail menu. Not every location could make all of those drinks. Either they didn't know how or they didn't have the necessary ingredient...ie grapefruit juice. Maybe change the drink menu for it to be accurate in each area of the resort. It was disappointing when you found a drink that you liked but had to wait until the next day to have it again because that was the only area that could make it. Drinks were not consistent from one to the next either. The resort is large. They also offer a tram service that runs frequently but we never utilized it as we could use a little walking in a nice tropical location. On our way back from entertainment, we would take the service road, and would always be asked if we wanted a ride back. Most everyone is so friendly and helpful. We enjoyed all the wild life on every trip we take to this resort. The coati's, swans, peacocks, flamingos etc are always fun to watch. All in all, we had a good week in paradise. Will we be back? I am not so sure. I am disappointed in how many areas have gone downhill. If the price is right, I may consider it. It would be nice if they genuinely welcome repeat guests back. There are so many resorts to experience that the competition is high.



The comments and opinions on this Ratings and Reviews section of our website are the views and opinions of TripAdvisor members and AppleVacations.passengers. They are providied 'as is' and we accept no responsibility for any loss, injury, inconvenience or other damage resulting from this information. You should verify critical information (for example passports and visas, and customs) with the relevant authorities, and review our Fair Trade Contract and Things To Know Before You Go (including our Health and Safety Tips For Travelers) before you travel.
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