Cancun

IBEROSTAR Paraiso del Mar


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All Inclusive    

Exceptional Values!
Honeymoon:
Bottle of champagne, fruit platter, and IBEROSTAR gift.
Family: Family: First child 12 & under Stays, Plays & Eats Free (valid 5/01-10/31/17).

IBEROSTAR's Premium Collection: IBEROSTAR Paraiso del Mar is a luxurious 24-hour all-inclusive resort on a spectacular stretch of white sand beach. With its grand, impressive Mexican decor, this luxurious colonial-style resort will leave you in awe as soon as you step in to the reception area. Accommodations are contained in eleven three-story bungalows surrounded by 35 acres of lush tropical gardens, and each room has a balcony or terrace. A tram runs throughout the complex to transport guests around the facilities.

Discover a slice of Eden in flourishing gardens with a never-ending pool weaving through the contours of the resort like a tropical lagoon and creating a fantasy that adults as well as kids will love! The IBEROSTAR Paraiso del Mar Hotel offers one of the largest pools in all of Riviera Maya- over 3,280 feet in length! Its white sand beach is one of the best in all of Mexico.

Scuba diving enthusiasts will love the convenience of the five star PADI and SSI diving center offering excursions to the treasures of the Caribbean reefs (fee). Play a game of tennis, work out in the gym or just relax in the Jacuzzi while the little ones are entertained and supervised in the mini-club. Sports aficionados who enjoy the great outdoors will be impressed by the IBEROSTAR Paraíso del Mar's extensive list of sports and leisure offerings. Enjoy great golf in an incredible setting at the 18-hole, par 72 IBEROSTAR Playa Paraiso Golf Course.

Enjoy appetizing specialties from Mexican fare to international cuisine. Choose from seven specialty restaurants (à la carte dining restrictions apply) connected by walkways over lagoons near the open-air lobby. Additionally, the abundant buffet offers delectable choices. For casual diners, there's the grill/snack bar, the ice cream parlor and the daily beach barbeque! Ten bars and lounges offer tropical spirits to your heart's content, while teens can enjoy their own disco. At night, enjoy live entertainment in the theater.

Find out more about IBEROSTAR Hotels & Resorts.

Learn more about Riviera Maya.
HOTEL LOCATION
This resort is located on Playa Paraiso in the Riviera Maya, about 20 minutes north of Playa del Carmen and just below Pue rto Morelos. It is approximately 15 miles away from the International Airport, and just half an hour's drive from Cancun
Address: PUERTO JUAREZ KM 309
PLAYA PARAISO, PLAYA DEL CARMEN
QR

MX
Local Phone: 52-984-877-2800
Toll Free Phone: 1-888-923-2722
Fax: 52-984-87-728-13
HOTEL FACILITIES
Barber / Beauty Salon
Boutique Shops
Car Rental
Concierge
Currency Exchange
Disco / Nightclub
Laundry / Dry Cleaning Service
Meeting Rooms
Parking(Complimentary)
Physician on Call
Shopping Mall Nearby (20 km)
Pools
Number of Pools: 4
Outdoor Pools: 4     
Swim-up Bar
The impressive fantasy pool integrates various other pools into a large river setting. There are 3 open-air jacuzzis, a scuba clinic, sun loungers, sun terrace and 3 swim-up bars everything you need for a truly complete holiday.
Golf: ONSITE
PD Dye course design. Par 72
Holes: 18
Lessons Available
Tennis
Number of Courts: 2
Outdoor Courts: 2
Lighted Courts: 2
Pro Onsite
Water Sports on Site
Fishing: Additional Charge
Scuba: Additional Charge
Hobie Cats: Complimentary
Wind Surf: Complimentary
Other Sports Available
Other Sports: Basketball, Ping Pong, Billiards, Table Soccer
Health Club / Spa
Aerobics: Complimentary
Jacuzzi: Complimentary
Nautilus Equipment: Complimentary
Sauna: Additional Charge
Spa: Additional Charge
Steam Room: Additional Charge
Manicure / Pedicure: Additional Charge
Facials: Additional Charge
HOTEL DETAILS
IBEROSTAR Paraiso del Mar is a luxurious All-Inclusive resort consisting of eleven 3-story bungalows in perfect harmony with the surrounding environment. Bungalows are surrounded by 35 acres of lush tropical gardens. Each room has a balcony or terrace. This fantastic luxury resort features top quality dining in seven spectacular specialty restaurants (plus an international buffet and beach grill). Electric train drives around property. Beach: The resort is situated on a 3/4 mile stretch of fine, white sandy beach along the transparent watersof the beautiful Caribbean. Enjoy a non-motorized watersport, relax in the comfort of a sun lounger,or visit the 5-star PADI SSI Dive Center. Check-in: 3:00 p.m.
Check-out: 12:00 p.m.
Total Rooms: 388
Year Opened: 2000 Credit Cards: Visa, Master Card, American Express
HOTEL RESTRICTIONS
No Spring Breakers. Ala carte restaurants: 3 reservations for 7 nts stays. Dress code: long pants for men.
ROOM TYPES
JUNIOR SUITE OCEAN FRONT
Spacious guestroom includes one king bed or two double beds, a fully-equipped bathroom, and a private balcony with oceanfront views. Room also features a minibar, complimentary access to Spa Sensations wet area, and more.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Fan
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Radio Alarm Clock
Telephone
Television
Room Safe
SUPERIOR JUNIOR STE OCEANFRONT
Spacious guestroom includes one king bed or two double beds, a fully-equipped bathroom, and a private terrace with oceanfront access. Located on the ground floor, this room also features a minibar and much more.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Fan
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Radio Alarm Clock
Telephone
Television
Room Safe
JUNIOR SUITE
Guestroom includes one king bed or two double beds, a fully-equipped bathroom, and a private balcony with garden views. Spacious room also features a minibar, complimentary access to Spa Sensations wet area, and more.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Fan
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Radio Alarm Clock
Telephone
Television
Room Safe
STANDARD ROOM
Standard guestroom includes one king bed or two double beds, a fully-equipped bathroom, and a private balcony with garden views. Room also features a minibar, a ceiling fan, and more.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Fan
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Radio Alarm Clock
Telephone
Television
Room Safe
STANDARD FAMILY ROOM
Connecting bedrooms, one with two double beds and one with one king. Room also features a private balcony with garden views, a fully-equipped bathroom, a minibar, complimentary access to the Spa Sensations wet area, and more.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Fan
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Radio Alarm Clock
Telephone
Television
Room Safe
SUPERIOR STANDARD ROOM
Guestroom includes one king bed or two double beds, a fully-equipped bathroom, a private balcony or terrace with garden or jungle views. This room is located by the beach and pool and includes access to the Spa Sensations wet areas.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Fan
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Radio Alarm Clock
Telephone
Television
Room Safe
DINING
IBEROSTAR Paraiso del Mar features 1 meal plan options:
All Meals, Drinks & Tips-FULL-3 nts receive 1 dinner reservation, 4-6 nts receive 2 dinner reservations, 7-9 nts = 3 dinner reserv., 10-11 nts = 4 dinner reserv.
There are 7 Restaurants at IBEROSTAR Paraiso del Mar:
El Hashiru - An a la carte Japanese restaurant, elegant dress and reservations are required. This is a non-smoking restaurant. Men are requires to wear collar shirts and dress slacks, proper foot wear
La Dorada - An a la carte Mediterranean restaurant serving mainly fish and seafood specialties. Reservations and dress code required.
La Hacienda - An a la carte Mexican restaurant, elegant dress and reservations are required. Men are required to wear collar shirts and dress slacks and proper footwear.
El Faro - Lunch buffet featuring Mexican appetizers and a la carte steakhouse restaurant for dinner. Reservations required for dinner. Formal/elegant dress code.
El Mercado - An International buffet restaurant with gourmet show cooking. Open for breakfast, lunch, dinner, and late night snacks. Casual/formal dress code.
El Puerto - Open air a la carte restaurant serving grill and steak specialties. Men are requires to wear collar shirts and dress slacks and proper foot wear.
El Rodizio - An a la carte Brazilian restaurant, elegant dress and reservations are required, men have to wear slacks.
ACTIVITIES & ENTERTAINMENT
Daily Activities & Entertainment:
Dance classes, Spanish lessons, Volleyball, Basketball, Football, Olympic Games, Aerobics
Nightly Activities & Entertainment:
Nightly entertainment with a live band and professional dancers, Weekly Theme Parties, Theater Bar and Night Club.
CHILDREN'S PROGRAMS
Lucy's Kid's Club offers supervised activities from 10:15 a.m. to 5:00 p.m., plus a children's pool and kiddie disco from 8:00 p.m. to 8:45 p.m.
Applicable Ages: 4-12 year old
Program Fees: Complimentary

Children's Facilities
PlayGround
Game Room
Teen Disco
Children's Pool
Babysitting Fee: Fee Required
Advance Notice for Babysitting: 24 hours

Apple Vacations Customer Satisfaction Score
Hotel Average
What to expect
Food Quality
Comfort
Cleanliness
Service
13809 Recommend
13809 past Apple Vacationers would recommend IBEROSTAR Paraiso del Mar to their friends and family



Latest Apple Vacations Review >>
TripAdvisor Web Reviews
Based on 4783reviews
What to expect
Location
Rooms
Service
Value



Apple Vacations Traveller Reviews
DANIEL U.
Oct 09 2017
Upon check in I was told the room I paid extra for wasn't available so I was put in a small room with 2 double beds not what I wanted for a get away with my husband so I complained first told I could move next day then told next week so I went to desk and complained and was moved within 2 min. room was nice. Pool was very dirty every day. Only one swim bar open so was very busy we had to order 4 drinks ar a time just to get drinks. Staff for the most part weren't friendly. Felt like when they saw our blue wrist band we were treated differently. Spoke with others who had been there before and they said they would never come back it had changed in a year. Set a glass outside our door and it sat there for 3 days. Had to wait along time for a ride to anywhere since the resort was so big you really needed to ride everywhere. S a lot of time was wasted waiting for a ride or walking.While eating one night workers came by with a back pack blower on and were spraying bug spray came right in on our food needless to say we didn't eat that night. Pool was always dirty no matter what time never saw anyone ever clean it. I have pictures of the filth. Felt that the resort was very understaffed.
Customer Rating: 

TEST
Beautiful Resort
JASON S.
Oct 02 2017
The resort is beautiful and well maintained. The food was excellent, especially in the specialty restaurants. The entertainment was not the greatest and the venue was not air conditioned, so it was not comfortable to sit and watch. The rooms were nice, but the air conditioner could have been a bit cooler as well. Plenty of chairs around the massive pool area, but not on the beach.
Customer Rating: 

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BRIAN M.
Sep 28 2017
Resort is amazing. Extremely clean and beautiful. Rooms are nice. Food was really good. Beach is beautiful and lots of room to relax. Staff was awesome and very nice. Only complaints place resort is big and would have loved a real sports bar to watch sports at night.
Customer Rating: 

TEST
Great Vacay - Friendly Staff & Beautiful Property
ALEXANDRA A.
Sep 19 2017
This was my first time to Mexico and I was not sure what to expect but the reviews of Iberostar Paraiso Del Mar seemed good and my boyfriend and I were looking for a budget-friendly vacay. I will start off by saying that this is a great choice for those like us who are "ballin' on a budget" - you get a lot of value for your money with the beautiful resort, nice rooms, and amazing service. Other highlights of our trip included the amazing bartenders who all went out of their way to make sure we had plenty to drink and that our drinks were made the way we liked. The entertainment team did a great job organizing fun activities during the day - we had a blast playing pool volleyball, horseshoe games on the beach, and even lost terribly at the beer chugging contest! The shows at night were a lot of fun too - we saw a "Dancing through the decades" show with music from the 70s, 80s, and 90s as well as a very entertaining magic show our last night. The only things that I took points off the review for are the far distances required to walk to the pool, beach, lobby, etc. - we were in building 1600 and were fairly close to the pool but had a 5 minute walk each way to the lobby or beach and I would have liked if everything was a bit more central. That being said, the grounds are immaculately clean and we saw so many cool exotic animals during our walks such as flamingos, lizards, swans, peacocks, and coatis (my favorite!) so that made up for the long walks. The food was hit or miss - the buffet wasn't bad for the most part, it really just depends what you get. We tried the Mediterranean and Brazilian a la carte restaurants but accidentally missed Japanese due to a long nap after a few too many Bahama Mamas our first night! The Mediterranean was just okay - the lobster I had was very dry but the steak was pretty good. We really enjoyed the Brazilian and enjoyed all of the options available to try - I stayed away from the cow thyroid but the BF was more adventurous! I had read good reviews about the Japanese restaurant so we are still both kicking ourselves for missing it. Overall, we had an amazing time at this beautiful resort and would recommend it for the price we paid. The staff was all super friendly and is devoted to making sure you have an awesome vacay and the value is very good. P.S. Be sure to check out the unique Star Wars themed disco next door at Paraiso Beach - we had a blast and it was one of our favorite nights!
Customer Rating: 

TEST
Excellent
KELLY G.
Sep 11 2017
I will write a bigger review on trip advisor but to make a long story short we had to extend our stay twice due to hurricane Irma. Our four night trip turned into 12. We have been very lucky to have been able to continue our stay here and the hotel gave us cheaper rates to accommodate our unexpected extended stay. We will definitely be coming back.
Customer Rating: 

TEST
Would highly recommend.
JERRY L.
Sep 11 2017
Been to the Cancun area several times. Overall this was the best resort we've been to. Would highly recommend.
Customer Rating: 

TEST
Very Good week overall...
JOSEPH G.
Sep 11 2017
Overall our family (19) had a very good experience. All went very smoothly overall. Was disappointed that we were not all in the same building as requested..and the rooms we requested several were to be adjoining rooms (especially for my 82 year old father). That was about the only drawback..and there was no real effort to ever try to correct this throughout the week.
Customer Rating: 

TEST
Excellent Customer Service
BENJAMIN S.
Sep 06 2017
I cannot stress enough how wonderful the staff was at this resort. Not only was the resort very beautiful, I met not one staff member that provided less than superior service. From the front door to the back we were pleased and made to feel welcomed. This includes the spa staff and shopkeepers as well. Thank you.
Customer Rating: 

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MATTHEW B.
Aug 30 2017
large resort, but did not mind the distance to walk from place to place. hotel grounds were fairly well kept. Food was pretty good, some hits & some misses as with most resorts. the highlight was the meal at the Brazilian a la carte. stayed in a base level hotel room and thought it was was good enough, no problems. one of the best things about this resort was their kids club program - they did an extraordinary job - so may different activities for the kids. at night, kids performed various shows on the theater's stage before the main show - what a great way to build kid's self-esteem, confidence, & social skills!
Customer Rating: 

TEST
Fantastic stay
GIUSEPPE V.
Aug 23 2017
Cannot wait to go back.
Customer Rating: 

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Iberostar Del Mar Riveria Maya
DAVID M.
Aug 16 2017
Exceptional resort with exceptional service
Customer Rating: 

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TripAdvisor Traveller Reviews
Family Vacation
Mark H, Grand Rapids
Sun Oct 15 16:09:04 EDT 2017
My partner and I, took his daughter and her wife (which they had not been out of the country before). We had read all the reviews before we left, along with our past experience staying at other all inclusive's. I first want to say if want to complain about something they can always find it, and my suggestion is do not go to an all inclusive property because you will not be happy. We found the property to be very large, but manageable between golf cart service which was very timely and convenient. We were greeted by a very friendly young lady offering us a welcome beverage as we were checking in we asked an upgrade on the two rooms, which was no problem. Our rooms over looked the lush grounds, with one of the several pools. The room was very comfortable and always kept clean, with fresh linens and towels. The maze of path ways taking you from pool to pool or to the ocean were always busy with friendly staff always greeting us with "OLA". The pools were great we stayed by the party pool ( it was the largest one) there was a lot going but we didn't mind we watch them playing games with the entertainment staff and listening to the music. The pool bar was also great, none of us had any problems with Drinks..The Beach area had a lot of people on it with the lounge chairs, we found the beach to be very clean, with the exception of a day after tropical storm Nate went through, it blew a few things up on the beach, but the staff worked for 2 days to clean it up as it was washing ashore. Dining at the resort was good it is an all inclusive resort so the buffets is just that a buffet, something for everyone, and its good. We did 3 of the specialty restaurants, Japanese - very good, and great fun staff, Gourmet = extremely good and great staff, and the steak house it was tasty but I personally thought they could have had a few more appetizer options, staff was great again. Overall my rating is and A and we would go back to the Iberostar Del Mar

I had an excellent stay in this Iberostar
Sy L, Brossard, Quebec, Canada
Fri Oct 13 14:06:15 EDT 2017
There are 2 Iberostar side by side in this area: Iberostar Paraiso and Iberostar Paraiso Del Mar. It is good to know that some restaurants on the Del Mar are restricted to their respective clients only. The two resorts sit on a quite long stretch of land going all the way from the lobbies to the beach. While the Paraiso has very well thinned-out vegetation, the Del Mar has thick tropical trees and shrubs all around. This is very nice but in the same time making the air more humid and the sea breeze difficult to reach the lobby and bar areas of the Del Mar. The two share very big and long winding swimming pools stretching almost some 2 hundreds yards. Pools are divided in many communicating sections but no more than 4 feet deep. A big two sided wet bar serves clients in the middle section pool. My room is quite nice with excellent bedding, all rooms have balcony with coffee table and chairs. Beware that you shouldn't be on the third floor if you have limited walking abilities. Beach has lots of huts and beach chairs; i had no difficulty finding one even if i went there at 10 am. Animation was quite adapted for the hotel type of clients and never too loud. Night show: from 9-9:30 nothing really worth watching. Real shows start at 9:30pm. All other show such as : Movies Stars, Michael Jackson...are ok with the exception of the outstanding Circus. I always appreciate the quality of food and drinks served at Iberostar Resorts. The buffets are quite good but one should try out the reserved restaurants. My preferred one was the Mediterranéo where I always order the Sea and Land (grill lobster and beef filet) which was heaven. The Japanese was quite interesting but i cannot say the same for the Italian Alfredo: fried calamari appetizer tasted like rubber while the main course Ossobucco of beef was way too salty and destroy any good in it. Everywhere on the resorts, from bars to buffets, the service is impeccable and the personnel very attentive to your needs. Oh I shouldn't terminate this review without mentioning 2 things: First you should be very attentive while walking the pathway leading to or from the beach at night, particularly after many drinks. They have left many trees uncut right in the middle of the walkway with the danger of banging your he on them. Second is the quality of the wifi on the premises ses as they can be quite slow. Often times, my iPad cannot even see it in my room (1945). And when you can have access, the service is snail slow. The management should increase its speed to an acceptable level given the number of users, one out of two clients had a smartphone.

Dinning No Air Conditioning
STEPHANIE G, Valrico, Florida
Fri Oct 13 12:10:19 EDT 2017
Property was beautiful and well kept. Staff was excellent except at checkout which was nothing short of awful. The buffets were not air conditioned and everyone was using their napkins as sweat towels! Well dressed Ladies with makeup running down their faces! It was truly miserable to eat and the food was average at best in the main buffet! long story short go in the Winter or be miserable.

Wonderful visit, VERY kid friendly.
Megan A,
Thu Oct 12 21:24:47 EDT 2017
First off, the resort is beautiful. No shortage of things to do and see here. I travelled with my 3 little offspring (children). Victor and Roy went above and beyond every day for my kids. If I could I would take them home with me. I was astounded by their work ethic and energy with the kids. Not only did they have fun all day but the performances at night were amazing as well. So good! That in itself really made our trip. Photo with another staff who I forget his name but was also awesome, clearly my youngest enjoyed him. And the other girl staff as well was very sweet with the kids.

Star friends
hawkman275, california
Thu Oct 12 15:23:41 EDT 2017
4th time back because the Star Friends team makes it so fun here. My family tries to partake in all the pool games, nightly shows and dancing so the entire team knows you by the second day. Big kudos to Dressel dive ops too. Back now in smoky California and am ready to return!!!



The comments and opinions on this Ratings and Reviews section of our website are the views and opinions of TripAdvisor members and AppleVacations.passengers. They are providied 'as is' and we accept no responsibility for any loss, injury, inconvenience or other damage resulting from this information. You should verify critical information (for example passports and visas, and customs) with the relevant authorities, and review our Fair Trade Contract and Things To Know Before You Go (including our Health and Safety Tips For Travelers) before you travel.
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