Cancun

IBEROSTAR Paraiso del Mar


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All Inclusive    

2018 Exceptional Values
Honeymoon:
Bottle of champagne, fruit platter, and IBEROSTAR gift.
Family: First child 12 and under Stays, Plays & Eats Free (valid 5/01-10/31/18).

IBEROSTAR's Premium Collection: IBEROSTAR Paraiso del Mar is a luxurious 24-hour all-inclusive resort on a spectacular stretch of white sand beach. With its grand, impressive Mexican decor, this luxurious colonial-style resort will leave you in awe as soon as you step in to the reception area. Accommodations are contained in eleven three-story bungalows surrounded by 35 acres of lush tropical gardens, and each room has a balcony or terrace. A tram runs throughout the complex to transport guests around the facilities.

Discover a slice of Eden in flourishing gardens with a never-ending pool weaving through the contours of the resort like a tropical lagoon and creating a fantasy that adults as well as kids will love! The IBEROSTAR Paraiso del Mar Hotel offers one of the largest pools in all of Riviera Maya- over 3,280 feet in length! Its white sand beach is one of the best in all of Mexico.

Scuba diving enthusiasts will love the convenience of the five star PADI and SSI diving center offering excursions to the treasures of the Caribbean reefs (fee). Play a game of tennis, work out in the gym or just relax in the Jacuzzi while the little ones are entertained and supervised in the mini-club. Sports aficionados who enjoy the great outdoors will be impressed by the IBEROSTAR Paraíso del Mar's extensive list of sports and leisure offerings. Enjoy great golf in an incredible setting at the 18-hole, par 72 IBEROSTAR Playa Paraiso Golf Course.

Enjoy appetizing specialties from Mexican fare to international cuisine. Choose from seven specialty restaurants (à la carte dining restrictions apply) connected by walkways over lagoons near the open-air lobby. Additionally, the abundant buffet offers delectable choices. For casual diners, there's the grill/snack bar, the ice cream parlor and the daily beach barbeque! Ten bars and lounges offer tropical spirits to your heart's content, while teens can enjoy their own disco. At night, enjoy live entertainment in the theater.

Find out more about IBEROSTAR Hotels & Resorts.

Learn more about Riviera Maya.
HOTEL LOCATION
This resort is located on Playa Paraiso in the Riviera Maya, about 20 minutes north of Playa del Carmen and just below Pue rto Morelos. It is approximately 15 miles away from the International Airport, and just half an hour's drive from Cancun
Address: PUERTO JUAREZ KM 309
PLAYA PARAISO, PLAYA DEL CARMEN
QR

MX
Local Phone: 52-984-877-2800
Toll Free Phone: 1-888-923-2722
Fax: 52-984-87-728-13
HOTEL FACILITIES
Barber / Beauty Salon
Boutique Shops
Car Rental
Concierge
Currency Exchange
Disco / Nightclub
Laundry / Dry Cleaning Service
Meeting Rooms
Parking(Complimentary)
Physician on Call
Shopping Mall Nearby (20 km)
Pools
Number of Pools: 4
Outdoor Pools: 4     
Swim-up Bar
The impressive fantasy pool integrates various other pools into a large river setting. There are 3 open-air jacuzzis, a scuba clinic, sun loungers, sun terrace and 3 swim-up bars everything you need for a truly complete holiday.
Golf: ONSITE
PD Dye course design. Par 72
Holes: 18
Lessons Available
Tennis
Number of Courts: 2
Outdoor Courts: 2
Lighted Courts: 2
Pro Onsite
Water Sports on Site
Fishing: Additional Charge
Scuba: Additional Charge
Hobie Cats: Complimentary
Wind Surf: Complimentary
Other Sports Available
Other Sports: Basketball, Ping Pong, Billiards, Table Soccer
Health Club / Spa
Aerobics: Complimentary
Jacuzzi: Complimentary
Nautilus Equipment: Complimentary
Sauna: Additional Charge
Spa: Additional Charge
Steam Room: Additional Charge
Manicure / Pedicure: Additional Charge
Facials: Additional Charge
HOTEL DETAILS
IBEROSTAR Paraiso del Mar is a luxurious All-Inclusive resort consisting of eleven 3-story bungalows in perfect harmony with the surrounding environment. Bungalows are surrounded by 35 acres of lush tropical gardens. Each room has a balcony or terrace. This fantastic luxury resort features top quality dining in seven spectacular specialty restaurants (plus an international buffet and beach grill). Electric train drives around property. Beach: The resort is situated on a 3/4 mile stretch of fine, white sandy beach along the transparent watersof the beautiful Caribbean. Enjoy a non-motorized watersport, relax in the comfort of a sun lounger,or visit the 5-star PADI SSI Dive Center. Check-in: 3:00 p.m.
Check-out: 12:00 p.m.
Total Rooms: 388
Year Opened: 2000 Credit Cards: Visa, Master Card, American Express
HOTEL RESTRICTIONS
No Spring Breakers. Ala carte restaurants: 3 reservations for 7 nts stays. Dress code: long pants for men.
ROOM TYPES
STANDARD ROOM
Standard guestroom includes one king bed or two double beds, a fully-equipped bathroom, and a private balcony with garden views. Room also features a minibar, a ceiling fan, and more.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Fan
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Radio Alarm Clock
Telephone
Television
Room Safe
STANDARD FAMILY ROOM
Connecting bedrooms, one with two double beds and one with one king. Room also features a private balcony with garden views, a fully-equipped bathroom, a minibar, complimentary access to the Spa Sensations wet area, and more.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Fan
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Radio Alarm Clock
Telephone
Television
Room Safe
SUPERIOR STANDARD ROOM
Guestroom includes one king bed or two double beds, a fully-equipped bathroom, a private balcony or terrace with garden or jungle views. This room is located by the beach and pool and includes access to the Spa Sensations wet areas.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Fan
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Radio Alarm Clock
Telephone
Television
Room Safe
JUNIOR SUITE OCEAN FRONT
Spacious guestroom includes one king bed or two double beds, a fully-equipped bathroom, and a private balcony with oceanfront views. Room also features a minibar, complimentary access to Spa Sensations wet area, and more.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Fan
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Radio Alarm Clock
Telephone
Television
Room Safe
SUPERIOR JUNIOR STE OCEANFRONT
Spacious guestroom includes one king bed or two double beds, a fully-equipped bathroom, and a private terrace with oceanfront access. Located on the ground floor, this room also features a minibar and much more.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Fan
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Radio Alarm Clock
Telephone
Television
Room Safe
JUNIOR SUITE
Guestroom includes one king bed or two double beds, a fully-equipped bathroom, and a private balcony with garden views. Spacious room also features a minibar, complimentary access to Spa Sensations wet area, and more.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Fan
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Radio Alarm Clock
Telephone
Television
Room Safe
DINING
IBEROSTAR Paraiso del Mar features 1 meal plan options:
All Meals, Drinks & Tips-FULL-3 nts receive 1 dinner reservation, 4-6 nts receive 2 dinner reservations, 7-9 nts = 3 dinner reserv., 10-11 nts = 4 dinner reserv.
There are 7 Restaurants at IBEROSTAR Paraiso del Mar:
La Hacienda - An a la carte Mexican restaurant, elegant dress and reservations are required. Men are required to wear collar shirts and dress slacks and proper footwear.
El Faro - Lunch buffet featuring Mexican appetizers and a la carte steakhouse restaurant for dinner. Reservations required for dinner. Formal/elegant dress code.
El Mercado - An International buffet restaurant with gourmet show cooking. Open for breakfast, lunch, dinner, and late night snacks. Casual/formal dress code.
El Puerto - Open air a la carte restaurant serving grill and steak specialties. Men are requires to wear collar shirts and dress slacks and proper foot wear.
El Rodizio - An a la carte Brazilian restaurant, elegant dress and reservations are required, men have to wear slacks.
El Hashiru - An a la carte Japanese restaurant, elegant dress and reservations are required. This is a non-smoking restaurant. Men are requires to wear collar shirts and dress slacks, proper foot wear
La Dorada - An a la carte Mediterranean restaurant serving mainly fish and seafood specialties. Reservations and dress code required.
ACTIVITIES & ENTERTAINMENT
Daily Activities & Entertainment:
Dance classes, Spanish lessons, Volleyball, Basketball, Football, Olympic Games, Aerobics
Nightly Activities & Entertainment:
Nightly entertainment with a live band and professional dancers, Weekly Theme Parties, Theater Bar and Night Club.
CHILDREN'S PROGRAMS
Lucy's Kid's Club offers supervised activities from 10:15 a.m. to 5:00 p.m., plus a children's pool and kiddie disco from 8:00 p.m. to 8:45 p.m.
Applicable Ages: 4-12 year old
Program Fees: Complimentary

Children's Facilities
PlayGround
Game Room
Teen Disco
Children's Pool
Babysitting Fee: Fee Required
Advance Notice for Babysitting: 24 hours

Apple Vacations Customer Satisfaction Score
Hotel Average
What to expect
Food Quality
Comfort
Cleanliness
Service
13809 Recommend
13809 past Apple Vacationers would recommend IBEROSTAR Paraiso del Mar to their friends and family



Latest Apple Vacations Review >>
TripAdvisor Web Reviews
Based on 4844reviews
What to expect
Location
Rooms
Service
Value



Apple Vacations Traveller Reviews
Iberostar hit it out of the park!
NANCY A.
Nov 12 2017
Our all-inclusive stay at Iberostar del Mar was amazing for the price we paid! It far exceeded our expectations and surpassed the quality of a previous all-inclusive resort in Cancun. We loved the proximity to great scuba diving and snorkeling. Next time, I'll spend more time with a good book on the beach on one of the many cabanas/sleeper lounges or in the perfect aqua water on the beach. I loved being able to order a drink or snack right on the beach, with no money exchanging hands. What a great place! Great restaurants and buffets throughout and available golf carts to carry you wherever you want to go. The pathways and beautiful landscaped areas invite evening strolls too.
Customer Rating: 

TEST
Service amazing but food was awful
JASON L.
Nov 11 2017
Almost everything about our trip was amazing except the food. Highly disappointed in almost everything. Need better quality even at the a la carte. Japanese was good but Mediterranean was not at all. Service every where was nice. Workers were so friendly and nice. Most hard working people I've seen. Food ruined the experience and would make us not go back.
Customer Rating: 

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DANIEL U.
Oct 09 2017
Upon check in I was told the room I paid extra for wasn't available so I was put in a small room with 2 double beds not what I wanted for a get away with my husband so I complained first told I could move next day then told next week so I went to desk and complained and was moved within 2 min. room was nice. Pool was very dirty every day. Only one swim bar open so was very busy we had to order 4 drinks ar a time just to get drinks. Staff for the most part weren't friendly. Felt like when they saw our blue wrist band we were treated differently. Spoke with others who had been there before and they said they would never come back it had changed in a year. Set a glass outside our door and it sat there for 3 days. Had to wait along time for a ride to anywhere since the resort was so big you really needed to ride everywhere. S a lot of time was wasted waiting for a ride or walking.While eating one night workers came by with a back pack blower on and were spraying bug spray came right in on our food needless to say we didn't eat that night. Pool was always dirty no matter what time never saw anyone ever clean it. I have pictures of the filth. Felt that the resort was very understaffed.
Customer Rating: 

TEST
Beautiful Resort
JASON S.
Oct 02 2017
The resort is beautiful and well maintained. The food was excellent, especially in the specialty restaurants. The entertainment was not the greatest and the venue was not air conditioned, so it was not comfortable to sit and watch. The rooms were nice, but the air conditioner could have been a bit cooler as well. Plenty of chairs around the massive pool area, but not on the beach.
Customer Rating: 

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BRIAN M.
Sep 28 2017
Resort is amazing. Extremely clean and beautiful. Rooms are nice. Food was really good. Beach is beautiful and lots of room to relax. Staff was awesome and very nice. Only complaints place resort is big and would have loved a real sports bar to watch sports at night.
Customer Rating: 

TEST
Great Vacay - Friendly Staff & Beautiful Property
ALEXANDRA A.
Sep 19 2017
This was my first time to Mexico and I was not sure what to expect but the reviews of Iberostar Paraiso Del Mar seemed good and my boyfriend and I were looking for a budget-friendly vacay. I will start off by saying that this is a great choice for those like us who are "ballin' on a budget" - you get a lot of value for your money with the beautiful resort, nice rooms, and amazing service. Other highlights of our trip included the amazing bartenders who all went out of their way to make sure we had plenty to drink and that our drinks were made the way we liked. The entertainment team did a great job organizing fun activities during the day - we had a blast playing pool volleyball, horseshoe games on the beach, and even lost terribly at the beer chugging contest! The shows at night were a lot of fun too - we saw a "Dancing through the decades" show with music from the 70s, 80s, and 90s as well as a very entertaining magic show our last night. The only things that I took points off the review for are the far distances required to walk to the pool, beach, lobby, etc. - we were in building 1600 and were fairly close to the pool but had a 5 minute walk each way to the lobby or beach and I would have liked if everything was a bit more central. That being said, the grounds are immaculately clean and we saw so many cool exotic animals during our walks such as flamingos, lizards, swans, peacocks, and coatis (my favorite!) so that made up for the long walks. The food was hit or miss - the buffet wasn't bad for the most part, it really just depends what you get. We tried the Mediterranean and Brazilian a la carte restaurants but accidentally missed Japanese due to a long nap after a few too many Bahama Mamas our first night! The Mediterranean was just okay - the lobster I had was very dry but the steak was pretty good. We really enjoyed the Brazilian and enjoyed all of the options available to try - I stayed away from the cow thyroid but the BF was more adventurous! I had read good reviews about the Japanese restaurant so we are still both kicking ourselves for missing it. Overall, we had an amazing time at this beautiful resort and would recommend it for the price we paid. The staff was all super friendly and is devoted to making sure you have an awesome vacay and the value is very good. P.S. Be sure to check out the unique Star Wars themed disco next door at Paraiso Beach - we had a blast and it was one of our favorite nights!
Customer Rating: 

TEST
Excellent
KELLY G.
Sep 11 2017
I will write a bigger review on trip advisor but to make a long story short we had to extend our stay twice due to hurricane Irma. Our four night trip turned into 12. We have been very lucky to have been able to continue our stay here and the hotel gave us cheaper rates to accommodate our unexpected extended stay. We will definitely be coming back.
Customer Rating: 

TEST
Would highly recommend.
JERRY L.
Sep 11 2017
Been to the Cancun area several times. Overall this was the best resort we've been to. Would highly recommend.
Customer Rating: 

TEST
Very Good week overall...
JOSEPH G.
Sep 11 2017
Overall our family (19) had a very good experience. All went very smoothly overall. Was disappointed that we were not all in the same building as requested..and the rooms we requested several were to be adjoining rooms (especially for my 82 year old father). That was about the only drawback..and there was no real effort to ever try to correct this throughout the week.
Customer Rating: 

TEST
Excellent Customer Service
BENJAMIN S.
Sep 06 2017
I cannot stress enough how wonderful the staff was at this resort. Not only was the resort very beautiful, I met not one staff member that provided less than superior service. From the front door to the back we were pleased and made to feel welcomed. This includes the spa staff and shopkeepers as well. Thank you.
Customer Rating: 

TEST
MATTHEW B.
Aug 30 2017
large resort, but did not mind the distance to walk from place to place. hotel grounds were fairly well kept. Food was pretty good, some hits & some misses as with most resorts. the highlight was the meal at the Brazilian a la carte. stayed in a base level hotel room and thought it was was good enough, no problems. one of the best things about this resort was their kids club program - they did an extraordinary job - so may different activities for the kids. at night, kids performed various shows on the theater's stage before the main show - what a great way to build kid's self-esteem, confidence, & social skills!
Customer Rating: 

TEST
TripAdvisor Traveller Reviews
Very Good Experience / Great Staff
John M, Willard, Ohio
Wed Dec 06 20:52:09 EST 2017
Just returned from a ten day trip to this resort. The experience was one of the best we have had in the area. The resort does not feel crowded and is lush with many things around every corner. The staff was great very accommodating and willing to help at a moments notice. Big shout out to Neri, Flor, and Mari at the ice cream bar and pool wait staff. These three women worked hard to ensure we needed nothing and were attentive to any need we had. They quickly learned our names and who was in our party of 8. They greeted us with warm smiles and great conversations. Neri was great at the Ice Cream Bar encouraging everyone to venture out and speak some Spanish when requesting ice cream. She shared a warm and out going personality with everyone. Flor and Mari always were timely and diligent in delivering drinks as well as cleaning up the area around. Lili and Nick from the entertainment staff were fun and entertaining everyday playing Bingo and other pool side activities. Adriana who waited drinks at the beach was super quick to bring drinks and check back if anything was needed. The rooms were clean and housekeeping did a great job everyday. The wait staff at the restaurants and buffets were great at providing service every meal. The addition of the Mariachi Band some nights was added enjoyment to the meals. Overall one of the best resorts I have been to in the Riviera Maya.

30th anniversary trip
Kristy T, Ballwin, Missouri
Fri Dec 01 03:44:00 EST 2017
Spent a lot time reviewing resorts for this trip so if your like me, you are ok with a long review. I have heard Iberostar was a pretty good company so we decided to go ahead and book. We did go to another resort a couple years ago in Playacar with friends that go every year to the same area. If we have the chance to come back to the Playa Del Carmen area, we would go back to the Playacar area. They had a nice shopping area close to the resort. We wanted to enjoy the beach and not take a shuttle into the Playa Del Carmen shopping area. The Iberostar had a very small area, but it wasn't anything great in my opinion. Check in was fairly easy. We even got our room around noon (November so not busy), but they gave us a Junior Suite with 2 double beds. We were told we could come back the next day and move everything to a King Room. After unpacking and getting settled in, I didn't want to spend time moving. I believe a Junior Suite was supposed to have robes...NO Robes. We talked with someone making reservations for dinner the a couple of days after check in because we only could make 2 of the 3 reservations and he asked how our stay was? Told him about the shower handle not working, no robes and coffee maker but no coffee. Our shower was fixed quickly, but no robes or no coffee. We were in the 1100 rooms so right next to a buffet so we got coffee there with breakfast. I would say that they tried to sell the Iberostar memberships too aggressively. I do not want to spend time away from the beach for 90 minutes (probably more) to sit for a membership talk. Honestly, we own a timeshare and we use it 2-3 times a year visiting places in US and do not want another travel vacation service. They had difficulty hearing the word no. Apple Vacations was the same when they wanted to book excursions. I found a lovely marine biologist for a snorkeling trip on my own and the rest of the time, we wanted to relax on the beach. Seems like he was offended when we didn't book anything. Not my intent to offend, just relax with my husband. Unfortunately, the week we were there, it was fairly rainy for the first few days. I had to reschedule our snorkeling trip twice. I big excursion would have been more difficult to reschedule. I do recommend a snorkeling trip to Puerto Morales. The reef is beautiful. The small family owned company we used was awesome. I am sure bigger companies do a good job as well. I personally like family owned and smaller amount of people on the boat. Our trip snorkeling ended up being pretty much one on one with a marine biologist. Look up Buceo Xtabay for snorkeling and diving. Another big reason we will not come back to this Iberostar is the coatis (raccoon like creatures). They were everywhere. You couldn't eat outside at all. Once my husband was very wet and didn't want to go into the buffet and I brought food outside the buffet area. Literally 8 coatis jumped the table and took the food. I was eating ice cream at the pool close to the ice cream shop and a coati climbed on my arm trying to get my cone. It ended up scratching my arm. Thankfully, I have been out of the country for mission trips and had up to date shots. Good Things: The beach was nice except people did put towels on chairs. We visited in November so a slower time so we were able to get chairs. I cannot imagine if the resort was at capacity. The walk up bar was great. We even had servers come around and take orders. I had a Cardinal cup and my husband was waiting in line and the server saw him and took his order knowing my cup was filled with mojito's. The food area by the beach was a simple grill and nice if you didn't want to walk to the buffet. Again, watch out for the Coati's. The pool seemed to have enough chairs and the pool was huge. We enjoyed watching some of the games they played in the pool area. All the bars were swim up ones, but if you stood near the steps, a bartender took your drink order. Like the beach area, they did have servers walking around asking for orders. I would say a number of times, they were so busy collecting empty plastic glasses, they didn't have time to take orders. I know you are there to relax but geez, at least take your empty cup over to the bar area or place in one of the many bins they have for glasses and plates. Specialty Restaurants- We stayed for 7 nights so we were allowed 3 reservations. At check in, we settled on El Colonial (Gourmet) & Brazilian. We wanted the Japanese (heard great reviews) but their schedule wasn't open yet. We were told to come back a couple days later. We came back and none were available. I did appreciate Juan suggesting the Mediterranean restaurant for our anniversary. Japanese would be around a big table so not as romantic. Absolutely loved the Brazilian restaurant. El Colonial was nice as well, but we learned the hard way that the wine list is not all inclusive. Only the house wine. We ended up buying a bottle of white for 550 Pesos--$28 US. So if you do want a better wine, be ready to pay at check out. Juan did set up a mariachi band to serenade us at the Mediterranean restaurant for our anniversary. This was November so it looks like they alternate which restaurants are open. Example....Mediterranean closed but Brazilian open. We did their version of the Hard Rock Cafe and it was pretty good. FYI the wings are not like the usual American Buffalo wings, but my husband still enjoyed them. The Salmon was great! The room was nice except for what I wrote about above. It had a little fridge stocked with water, soda and beer. Marceilla was our house keeper and she did a great job. Made nice little towel animals on the bed. Our room did have a leak in the ceiling and since it rained a lot we had a puddle of water on the floor and the counter top. We did tell someone about it, so I hope they fixed it for the next guest.

Best Staff Ever!
Matt Z,
Thu Nov 30 16:55:20 EST 2017
We went to Iberostar Paraiso Del Mar for Thanksgiving Break 2017. We had a group of 29 people and they put everyone in our group in the same building in 1600 sections. I have stayed in the Cancun Hotel Zone 3 times and this was the first in Riviera Maya. Our room was more updated in real life than in the pictures on the website. I was blown away by the staff. They were amazing, friendly, nice, helpful, just all around awesome people. Alejandro, the pool bartender, made it hard to leave because we all became friends with him! Their was a lot of wildlife on the resort and Coatis, Peacocks, Swans, Iguanas, and cats were all around you.The only bad thing the about our whole trip was the food. It was not very good. The specialty restaurants were decent, the hibachi was excellent, but the buffet food was not tasty. Everything else was amazing!

Recent stay
paul_labella,
Thu Nov 30 07:56:18 EST 2017
The hotel was clean and well maintained. We had an ocean view room which was clean and comfortable, with a nice lanai. This large complex was a challenge to get around and the food and drinks were terrible. I would not return and would look for a smaller hotel or condo for future stay.

Avoid this resort
danQ7254XL, Chicago, Illinois
Wed Nov 29 13:05:30 EST 2017
The staff is A+. The people were so nice and hard workers, but our rooms were substandard- dirty, ant infested, poor shower water pressure, my sink no hot water, and hairs in the sink and bathtub..eww! The food was ok not great. The bars were extremely humming - I have no idea how anything could be kept clean with that kind of volume. The beach was overcrowded too.



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