I had the pleasure of going for a week in July 2016. This resort was great very clean,friendly amazing beach. When I got back I will definitely go back to this resorts. The food after a few days was getting old but with a 7 day visit we got 3 dinners and they were very filling and great tasting.
We stayed here June 12th through June 19th, 2016. There was 3 of us couples meeting up from the US. Overall service was awesome! Everyone we encountered greeted us. The room was comfortable and the grounds were beautiful.
Once we got off the plane and made our way out of baggage claim, we found our way to our shuttle. The terminal is crazy with timeshare people. The shuttle ride from Apple vacations was about 30min.
We arrived late and wanted to get a room near the other couples. They upgraded to building 17. Yes, you have to upgrade to get that building, which was surprising, but just fine. We had a quick golf cart ride to the room and I helped with the luggage up 2 flights of stairs, or "Mexican Elevator" as the bell hop called it. lol.
The Room was big man friendly. Lots of room for luggage. No dressers, but that was fine. Used the safe for all the valuables. Comfortable king size bed. Fridge has beer and soft drinks, free of course. The bathroom had a huge shower with removable shower head to get those hard to reach places. lol. There was a powerful oblong toilet and plenty of room. The maid service was good and if you needed anything, just leave a note and they were happy to oblige. Cute towel animals were the norm. Big patio with chairs and table and place to hang wet clothes. The AC was nice and cold on those hot days.
The Grounds - Prepare to walk more than in a normal resort. I needed it and it was kinds good to get a good walk in before and after meals. It was hot and humid (We are from Phoenix) so it was refreshing to get a nice breeze. We were right near the pool area, so that was cool. It is all thick jungle type vegetation, so that was good to see so much greenery. The buildings, the pools and the restaurants were all in great shape for the amount of people that stay there every year.
Pool and Beach - Had another couple always save us some chairs close to the water by 9am, so it was not crazy. We used bags and hats and no one messed with our stuff. The pool is refreshing and meandering. The bartenders at the swim up bar as well as the beach bar were excellent. We had larger thermos type cups and they were happy to serve our favorite drinks in them. We tipped them on every fill up. The beach is beautiful. Lots of lounges available. The water area had parts that were roped off in rough times when there was approaching storms, but it was nice.
Food was basic and there was always something to eat that was fresh. Lots of fruits, meats and cheeses. Main dishes varied in the buffet. Went to the Japanese grill one night and it was good. We then had steak and lobster at the other and it was OK. It is not a texas roadhouse steak even, so it was just ok. Lobster was tiny. Not Big man friendly! We also had the mexican place, which had really good flavorful food. My favorite was breakfast. Since I came in close to 940 every morning, I made friends with Omar and sat in his area where he kept the Coffee flowing. Those mexican pastries... Mmmm!
We ventured into the other resort side and the mall area and even the crepe and taco bar. It seemed like the people were the real difference. It was higher end, but not as friendly visitors. My opinion of course. BTW - the Taco place is the bomb! Good Ranchera for sure!
I would stay here again.
Slow Start. Got Better
Mixed start. Staff rarely acknowledged us. Buffett food was bland and lukewarm. Got better. Staff started to say hi. "Marco" was exceptional, engaging and made it fun. Specialty restaurants were better. Enjoyed being entertained by chef at the Japanese restaurant. Loved the flamingos, peacocks and swans around the resort. The release of baby turtles into the ocean was amazing! Suggestions: 1. Bring a power bar. Rooms only have 2 single outlets. 2. Have front desk disable the motion sensor in the room. Otherwise power will shut off after a few minutes of inactivity. 3. Bring good shoes. Be prepared for lots of walking. Overall, an excellent experience.
My boyfriend and I stayed at the Iberostar Paraiso Del Mar from June 5th-19th 2016. This was our fourth time at an all-inclusive in the Mayan Riviera, and definitely was our favourite stay.
FOOD: The food at this resort was excellent. There was always somewhere to eat, and TONS of selection. There are 4 places to eat breakfast - either main buffet (Beach or Del Mar), and two buffets closer to the actual beach. We ate at the main buffets for breakfast a couple times due to the earlier opening hours (convenient for early excursions), but usually stopped at the Del Mar beach buffet en route to the beach or pool in the morning. The selection was just as good, and all food was hot and fresh. For lunch, there is a beach hut that has a smaller selection of food - hamburgers/hot dogs/nachos/fries, etc. - convenient when you are spending the day on the beach and don't want to walk anywhere else. Both of the buffets that are closer to the beach serve lunch as well, and the main buffets have a huge selection. This was also the first resort where we actually enjoyed the buffet dinners - always something different to try, and lots of fresh variety. Very good. We did get 7 A La Cartes during our stay - we tried all of them with Brazilian being our favourite (we ate there twice). Make sure you go hungry to enjoy all the meat. There are buffet style appetizers at all restaurants except for Italian and Japanese. This was a bit different, but there was always something good to eat. Steakhouse was also very good. We found Mediterranean, Japanese, Mexican, and Italian to be pretty average. Desserts were also better than other resorts we have been to - chocolate fondue every night, lots of ice cream, and the BEST fresh fritters! We ventured to the shopping mall for tacos - SO good, but can get busy! The crepes were alright, the jam used is a little sweet for my liking. Coffee shop was a nice touch too, with blended/hot drinks and lots of pastries and sandwiches. We did eat at the hamburger shop a couple of times, and found the hamburgers to be pretty standard for what is around the resort.
The Rock Cafe is also very good - nice to be able to go to a restaurant without having to make reservations - excellent ribs, salmon, and hamburgers! Service can be a little slow at the Rock Cafe. We did also order room service a few times - came fast (less than 15 minutes), and was fresh and good!
DRINKS - Drinks were what is to be expected at these resorts. Blended drinks come from a mix, and could be a little overly-sweet if you consumed too many. It is lower shelf liquor - top shelf is only available at the higher resorts (Maya I think). The bartenders will make them nice and strong! LOTS of selection of drinks, and my boyfriend enjoyed the beer on tap. There are pool and beach servers which was an added bonus! There are 3 swim up bars - one in the quiet pool, and one each in the fun pools at the beach and del mar side. There is also a beach bar, lobby bar, and of course bars in each of the restaurants. No shortage of places to drink!
BEACH/POOLS - This was the first time when we have stayed at the pool the majority of the time. The beach was nice, but we have stayed at some beautiful, huge beaches, and found the beach here to be a little over-crowded. It was also hard to relax as the entertainment team started pretty early and were pretty loud. There are also some rocky areas in the water - the water was pretty wavy while we were there, and it was hard to see all the rocks. Probably would be okay if the water is calmer. We spent most of our time at the quiet pool where there are nice palapas and swinging beds and lots of lounge chairs. Yes, everyone does reserve their chairs and palapas, and yes, it is a bit annoying. We understand if people are reserving their chairs/huts and going for food and returning - but sometimes we saw towels/belongings in huts at 7 in the morning...and no one had returned to the hut long after lunch. We are usually early risers, and sometimes found ALL of the huts reserved before 7am. Other mornings there were lots of huts available well after breakfast - just depended on the groups of visitors. The quiet pool did get a bit noisy at times - not sure if some tourists didn't know it was supposed to be "quiet" as they would bring their own speakers/music and play it for the whole pool. The pools in general are HUGE and the workers do a good job at trying to keep it clean. Some areas of the pool are in need of a good clean and some repairs - but all in all, the pools were beautiful and very enjoyable. We did bring some pool floaties from home and were glad as they are very overpriced in the store. ($30-$40 USD for the same floaties we bought in Canada for $5!)
ROOMS/RESORT - We were on the 3rd floor in the 1300 building. This was a good location - close to the beach and pools, and only about a 5 minute walk to the main lobby. Yes, the resort is big, but it only takes about 7 or 8 minutes to walk the entire length from the beach to the lobby (we timed it). We did not mind the walk, and only caught shuttles a couple of times when we were tired from excursions. There are always shuttles around - and the drivers were happy to stop for us. The grounds are beautiful and nice to walk through with lots of coatis, peacocks, birds, agoutis, and iguanas. We even saw a water dragon that had slipped into the pool. The room was clean and large. The mini-fridge was stocked daily with pop, water and beer, and we always had new towel art! Bed was comfy. The room could have been a little cooler, but this is an eco-friendly hotel and my understanding is that they limit the air-conditioning to be environmentally friendly. We just slept with no blankets and still found it to be quite comfortable. Beware of trying to charge your electronics as the outlets are on some sort of motion sensor, and I believe only the bathroom chargers stay on all the time. Bring some sort of extension cord if you have a lot of things to charge. The WiFi worked well around the resort and was a nice touch.
ENTERTAINMENT: The entertainment team is amazing. They work very hard to make sure the guests are having a great time. They are polite and respectful if you decline participating! We enjoy relaxing more than partaking in the activities, but there was always something to do for those who enjoy it. The night shows were alright - a little corny, but well done. The magic show brought in a professional magician and was very good.
STAFF: The staff at this resort were absolutely amazing, and definitely contributed to making this such a great trip. Everyone was friendly, smiling, and always working hard. We had no issues with any staff member, right from check-in to check-out. Extra thanks to all the bartenders who we got to know, and who work so hard to serve everyone - especially our favourites - Omar, Rodrigo, Jorge, Martin, and Francisco! There was also one beach server who was excellent -- I want to say her name was Patricia but can't be sure. Thank you thank you thank you!
We stayed at Iberostar Paraiso Del Mar from June 28th through July 7th, 2016. There were 10 of us and another 5 joined us a few days after we arrived (12 adults and 3 kids). Let me start with the service. To me that's what makes Mexico amazing. No matter what part of the country or who you are, the Mexicans go out of their way to make you feel welcome.
From the moment we checked in they tried to accommodate us. We arrived very early at around 9am and the rooms were not ready. They allowed us to use all of the facilities and ended up having our rooms ready by 1pm (2hrs before check in time). We stayed in buildings 15,17,18 and 20. I'm not going to mention names because it'll be unfair for those I do not remember their names. Everybody at the reception was very nice.
Our first stop was at the restaurant between the swimming pool and the beach. This will be one of the places where service lacked a little bit. Some of the waiters were good but some were not as attentive. There's not a big selection of foods there but keep in mind that this is a place where you could have breakfast or lunch if you miss the hours when the big restaurant (buffet) is open.
Went to the swimming pool and the beach right after. The bartenders at the swim up bar as well as the beach bar were excellent. They always tried to make our drinks the way we liked them, even when (for some reason) alcohol at all inclusive resorts tend to be not the best, including those brands that we're familiar with.
Food in general was fairly good. Don't be picky! You can always find something you like. They had a good variety of meats, cold cuts, fish, breads, fruits, deserts, and a VERY LARGE selection of ice cream...lol!
If I'm gonna complain about something at Paraiso Del Mar is the entertainment. I know the group of people running it work a lot to make it work but I will say that I have seen way better shows at night at most of the resorts we have stayed at in Mexico. My kids usually stay through the whole show. This time they didn't finish one. Something they really need to work on is the entertainment by the pool (I believe they share with Paraiso Beach) but there was only some activities around 4pm and that was a game. Music was ok but sometimes they'll have some sort of CD? playing over and over the same songs. Not cool! I also really missed the midday water aerobics so popular in every single resort I have stayed at before. That's my only work out for the time there eating and drinking...lol!
In general I had a great time. I went with family and friends and that should make any place and vacation more enjoyable. Would I stay there again? I'll probably try the Paraiso Lindo or Paraiso Maya. I heard they're a little better. But I will definitely try other Iberostar resorts.
FYI: breakfast at the buffet ends at 10am, so if you want to sleep in, you'll have to wait for the restaurant by the pool to open (I believe is 11) or wait for room service which runs from 11am-11pm.