Cancun

IBEROSTAR Paraiso del Mar


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All Inclusive    

Crystal Award Winner: Best Destination, 2015 & 2016

Exceptional Values!
Honeymoon:
Bottle of champagne, fruit platter, and IBEROSTAR gift.
Family: Family: First child 12 & under Stays, Plays & Eats Free (valid 5/01-10/31/17).

IBEROSTAR's Premium Collection: IBEROSTAR Paraiso del Mar is a luxurious 24-hour all-inclusive resort on a spectacular stretch of white sand beach. With its grand, impressive Mexican decor, this luxurious colonial-style resort will leave you in awe as soon as you step in to the reception area. Accommodations are contained in eleven three-story bungalows surrounded by 35 acres of lush tropical gardens, and each room has a balcony or terrace. A tram runs throughout the complex to transport guests around the facilities.

Discover a slice of Eden in flourishing gardens with a never-ending pool weaving through the contours of the resort like a tropical lagoon and creating a fantasy that adults as well as kids will love! The IBEROSTAR Paraiso del Mar Hotel offers one of the largest pools in all of Riviera Maya- over 3,280 feet in length! Its white sand beach is one of the best in all of Mexico.

Scuba diving enthusiasts will love the convenience of the five star PADI and SSI diving center offering excursions to the treasures of the Caribbean reefs (fee). Play a game of tennis, work out in the gym or just relax in the Jacuzzi while the little ones are entertained and supervised in the mini-club. Sports aficionados who enjoy the great outdoors will be impressed by the IBEROSTAR Paraso del Mar's extensive list of sports and leisure offerings. Enjoy great golf in an incredible setting at the 18-hole, par 72 IBEROSTAR Playa Paraiso Golf Course.

Enjoy appetizing specialties from Mexican fare to international cuisine. Choose from seven specialty restaurants ( la carte dining restrictions apply) connected by walkways over lagoons near the open-air lobby. Additionally, the abundant buffet offers delectable choices. For casual diners, there's the grill/snack bar, the ice cream parlor and the daily beach barbeque! Ten bars and lounges offer tropical spirits to your heart's content, while teens can enjoy their own disco. At night, enjoy live entertainment in the theater.

Find out more about IBEROSTAR Hotels & Resorts.

Learn more about Riviera Maya.
HOTEL LOCATION
This resort is located on Playa Paraiso in the Riviera Maya, about 20 minutes north of Playa del Carmen and just below Puerto Morelos. It is approximately 15 miles away from the International Airport, and just half an hour's drive from Cancn.
Address: PUERTO JUAREZ KM 309
PLAYA PARAISO, PLAYA DEL CARMEN
QR

MX
Local Phone: 52-984-877-2800
Toll Free Phone: 1-888-923-2722
Fax: 52-984-87-728-13
HOTEL FACILITIES
Barber / Beauty Salon
Boutique Shops
Car Rental
Concierge
Currency Exchange
Disco / Nightclub
Laundry / Dry Cleaning Service
Meeting Rooms
Parking(Complimentary)
Physician on Call
Shopping Mall Nearby (20 km)
Pools
Number of Pools: 4
Outdoor Pools: 4     
Swim-up Bar
The impressive fantasy pool integrates various other pools into a large river setting. There are 3 open-air jacuzzis, a scuba clinic, sun loungers, sun terrace and 3 swim-up bars everything you need for a truly complete holiday.
Golf: ONSITE
PD Dye course design. Par 72
Holes: 18
Lessons Available
Tennis
Number of Courts: 2
Outdoor Courts: 2
Lighted Courts: 2
Pro Onsite
Water Sports on Site
Fishing: Additional Charge
Scuba: Additional Charge
Snorkeling: Complimentary
Hobie Cats: Complimentary
Wind Surf: Complimentary
Other Sports Available
Other Sports: Basketball, Ping Pong, Billiards, Table Soccer
Health Club / Spa
Aerobics: Complimentary
Jacuzzi: Complimentary
Nautilus Equipment: Complimentary
Sauna: Additional Charge
Spa: Additional Charge
Steam Room: Additional Charge
Manicure / Pedicure: Additional Charge
Facials: Additional Charge
HOTEL DETAILS
IBEROSTAR Paraiso del Mar is a luxurious All-Inclusive resort consisting of eleven 3-story bungalows in perfect harmony with the surrounding environment. Bungalows are surrounded by 35 acres of lush tropical gardens. Each room has a balcony or terrace. This fantastic luxury resort features top quality dining in seven spectacular specialty restaurants (plus an international buffet and beach grill). Electric train drives around property. Beach: The resort is situated on a 3/4 mile stretch of fine, white sandy beach along the transparent watersof the beautiful Caribbean. Enjoy a non-motorized watersport, relax in the comfort of a sun lounger,or visit the 5-star PADI SSI Dive Center. Check-in: 3:00 p.m.
Check-out: 12:00 p.m.
Total Rooms: 388
Year Opened: 2000 Credit Cards: Visa, Master Card, American Express
HOTEL RESTRICTIONS
No Spring Breakers. Ala carte restaurants: 3 reservations for 7 nts stays. Dress code: long pants for men.
ROOM TYPES
JUNIOR SUITE OCEAN FRONT
Spacious guestroom includes one king bed or two double beds, a fully-equipped bathroom, and a private balcony with oceanfront views. Room also features a minibar, complimentary access to Spa Sensations wet area, and more.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Fan
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Radio Alarm Clock
Telephone
Television
Room Safe
SUPERIOR JUNIOR STE OCEANFRONT
Spacious guestroom includes one king bed or two double beds, a fully-equipped bathroom, and a private terrace with oceanfront access. Located on the ground floor, this room also features a minibar, unlimited dinner reservations, and much more.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Fan
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Radio Alarm Clock
Telephone
Television
Room Safe
JUNIOR SUITE
Guestroom includes one king bed or two double beds, a fully-equipped bathroom, and a private balcony with garden views. Spacious room also features a minibar, complimentary access to Spa Sensations wet area, and more.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Fan
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Radio Alarm Clock
Telephone
Television
Room Safe
STANDARD ROOM
Standard guestroom includes one king bed or two double beds, a fully-equipped bathroom, and a private balcony with garden views. Room also features a minibar, a ceiling fan, and more.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Fan
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Radio Alarm Clock
Telephone
Television
Room Safe
STANDARD FAMILY ROOM
Connecting bedrooms, one with two double beds and one with one king. Room also features a private balcony with garden views, a fully-equipped bathroom, a minibar, complimentary access to the Spa Sensations wet area, and more.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Fan
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Radio Alarm Clock
Telephone
Television
Room Safe
SUPERIOR STANDARD ROOM
Guestroom includes one king bed or two double beds, a fully-equipped bathroom, a private balcony or terrace with garden or jungle views. This room is located by the beach and pool and includes access to the Spa Sensations wet areas.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Fan
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Radio Alarm Clock
Telephone
Television
Room Safe
DINING
IBEROSTAR Paraiso del Mar features 1 meal plan options:
All Meals, Drinks & Tips-FULL-Reservations required for speciality restaurants
There are 7 Restaurants at IBEROSTAR Paraiso del Mar:
El Hashiru - An a la carte Japanese restaurant, elegant dress and reservations are required. This is a non-smoking restaurant. Men are requires to wear collar shirts and dress slacks, proper foot wear
La Dorada - An a la carte Mediterranean restaurant serving mainly fish and seafood specialties. Reservations and dress code required.
La Hacienda - An a la carte Mexican restaurant, elegant dress and reservations are required. Men are required to wear collar shirts and dress slacks and proper footwear.
El Faro - Lunch buffet featuring Mexican appetizers and a la carte steakhouse restaurant for dinner. Reservations required for dinner. Formal/elegant dress code.
El Mercado - An International buffet restaurant with gourmet show cooking. Open for breakfast, lunch, dinner, and late night snacks. Casual/formal dress code.
El Puerto - Open air a la carte restaurant serving grill and steak specialties. Men are requires to wear collar shirts and dress slacks and proper foot wear.
El Rodizio - An a la carte Brazilian restaurant, elegant dress and reservations are required, men have to wear slacks.
ACTIVITIES & ENTERTAINMENT
Daily Activities & Entertainment:
Dance classes, Spanish lessons, Volleyball, Basketball, Football, Olympic Games, Aerobics
Nightly Activities & Entertainment:
Nightly entertainment with a live band and professional dancers, Weekly Theme PartiesParties, Theater Bar and Night Club.
CHILDREN'S PROGRAMS
Lucy's Kid's Club offers supervised activities from 10:15 a.m. to 5:00 p.m., plus a children's pool and kiddie disco from 8:00 p.m. to 8:45 p.m.
Applicable Ages: 4-12 year old
Program Fees: Complimentary

Children's Facilities
PlayGround
Game Room
Teen Disco
Children's Pool
Babysitting Fee: Fee Required
Advance Notice for Babysitting: 24 hours

Apple Vacations Customer Satisfaction Score
Hotel Average
What to expect
Food Quality
Comfort
Cleanliness
Service
13809 Recommend
13809 past Apple Vacationers would recommend IBEROSTAR Paraiso del Mar to their friends and family



Latest Apple Vacations Review >>
TripAdvisor Web Reviews
Based on 4636reviews
What to expect
Location
Rooms
Service
Value



TripAdvisor Traveller Reviews
Paradise
Kathy H, Miamisburg
Tue Jun 20 18:59:53 EDT 2017
This resort was so beautiful. Our ocean front suite was on the end and did not have a full ocean view but what we did have was beautiful. Loved looking out on horizon and see the cruise ships coming and going to Cozumel. Grounds are spotless and made you want to walk to various places. (And there is a lot of walking). Golf carts run pretty often, if you don t mind waiting for them. We ate at the hibachi restaurant and it was very good. If you really want to eat at specialty restaurants, book as soon as you can. The pool is amazimg but it is so hot it would have been nice if the water was cooler. Wild life was beautiful and a lot of them. Only bad spot (and not terrible) was the food. Breakfasts were great at the buffet but dinners not so much. Saying that, there was always something there for even our pickiest eater . (French fries every night!). Most fun night was when the Mariachi band played at each table. Drinks were good, amazing ice cream, (don't miss the hazelnut/walnut). Really cute little mall connnected to it but very expensive items. Taco restaurant there was very crowded. I guess I expected more from that. All this being said , the beauty and friendly personnel of this resort far exceeds the negatives. Tips are appreciated but not expected. Service is so good from everyone they certainly do deserve what you can give them. Would I go back??? I sure would!!!!

Latinos do not go here!
Oscar G,
Sun Jun 18 08:31:22 EDT 2017
We recently went to this resort a few days ago. We couple of incidents occurred. First or second night that we were there my wife and her sister arrive at the night club on the resort. The door man instructed them that a ID was needed. They thought nothing of it and head back to room to get them. Side note the room is a far walk. They get the ID's and return and noticed the door man not carding the caucasian people. They comforted the door man and he Denied telling them anything about the ID. They asked to speak to the manager and they would not call him. After 15 minutes of arguing and demanding to speak with manger he finally arrived. That's one instance. Throughout the resort we just felt how we weren't a priority at all, anyone that looked caucasian or American was top priority. Drinks took up to an hour of being delivered by our waitress by the pool. At one time she had our drinks and got stoped by an American caucasian family with $2 in hand and let them take whatever she had which included a cup of water for my 1 year old son. I wouldn't come back to this resort and or this resort chain. Cons: Broken refrigerator in room Weak ac Same food every day Rude staff Dirty beach Needs more security (someone tripped my 1yr old on purpose was about to get ugly with the perpetrator) Shows were bad Entertainment bad Pros: Pending(can't think of any)

Beautiful Hotel - Fantastic Weather - Great Family Vacation
Patricia V, Fruitland Park, Florida
Fri Jun 16 11:03:16 EDT 2017
My Husband and I and Our Son and his family and friends all headed to the Del Mar without knowing what to expect. There were 14 of us and we each had our own individual rooms in different locations. All the rooms were beautiful and kept meticulously clean every day while we were there. The grounds were just beautiful, we had only one rainy day and that gave us time to shop and relax in the beautiful lobby and bar there. The Swimming pool was huge and beautiful with a wonderful kids area shallow enough for them to be safe and have fun. For adults the swim and walk up bar was a great addition. The People who picked you up and drove you back and forth to where you wanted to go by golf cart were very friendly and courteous and always willing to help you. The entire staff was extremely pleasant and efficient. The restaurants were not air conditioned but were bird caged and did have plenty of fans but this time of year it was extremely humid and hot. Dress comfortably. Only one restaurant requires long pants and the rest just require Bermuda Shorts and collared shirts however they don't really enforce it. Your reservation ticket indicates what attire is acceptable if you check the bottom of it. There are no elevators and 3 floors in each building so be aware of this when you check in. You may want to just make sure you bring you most comfortable clothing and shoes/sandals because of the humidity. Rubber sole sandals/shoes would help as the floors can be slippery. There were plenty of beach chairs at the pool and even in the pool. We did not encounter any mosquitoes either although others in their reviews indicated they did. Guests were friendly and helpful to one another as were all the staff. There are 5 specialty restaurants to choose from and if you are there for 5 nights you get to choose two. We choose the Steak House which was fantastic and the Japanese Hibachi which was very disappointing. They also have the Buffets for breakfast, lunch and dinners. There is a lovely shopping mall with a great Ice Cream and Crepery, Taco Shop, even a church for Mass and Weddings as well as many other shops. Everything is just a golf cart ride away. For myself I would prefer to go at a cooler time of year as it is the rainy and humid season - just like Florida where I live. Otherwise it was a wonderful place, all inclusive and totally enjoyable for kids and adults.

Great Time at Del Mar - Second Stay
Marina R, Vancouver Island, Canada
Wed Jun 14 13:08:04 EDT 2017
I have stayed at Iberostar Del Mar in May 2016 and really enjoyed my 2 weeks stay so this year I decided to spend my 2 weeks’ vacation there again and brought my friend and her daughter to share the pleasure. Well, my impression after the previous stay have not been spoiled – the hard working staff did all above and beyond to make sure the guests were warmly welcomed, accommodated and entertained. Anytime I and my girls needed anything, the concierges and reception girls – Laura, Andrea, Anna have been more than ready to help. Unfortunately my friend had an issue with her room but when we addressed the concern, Christian, the concierge, was able to solve the problem quickly and professionally. We have been given two different villas what I did not like from the beginning but promised to move us together ASAP. Later on we decided to stay where we were just to enjoy beautiful grounds, those peacocks, flamingos and coatis and gorgeous plants and flowers which we could see during our daily walks. This year it was much more golf carts and even small red trains picking up the guests and the drivers offered a rides as soon as they saw us walking I found a lot of improvements in the food at the buffets and at a la carte restaurants as well, we went for dinner at Gourmet, Brazilian, Mexican (for my birthday party – FUUUN!) and Mediterranean ( for my friend daughter birthday), the food and drinks were excellent and our waiters were knowledgeable, professional, and polite. They made an extra step to bring both of the birthday girls birthday cake, sang a song and made our special nights lovely and memorable. On my second day I found a warm letter from the management thanking me to choose to stay at Del Mar again and a little surprise – the small bottle of tequila, I was really touched by the attention Del Mar paid to the guests. My housekeeper, Mayoli, was doing really good job not only to clean the room but make different towel art figurines for me every day (whoever reads my review PLEASE tip your housekeepers – they work hard and deserve some extras). It was such a pleasure to meet old friends and be recognized by them in a sec – Lionel from the beach bar, best of the best, Fatima – this girl is a HARD WORKER!, Karlos from La Fuente bar, Alfredo, our night buffet waiter who knew by heard what we preferred to drink even without questioning us Of cause we made some new friends over there – Orlando from the theatre bar – thank you for making special drinks for the Canadian lady, Vincente from El Faro restaurant, Alexandro from the swim up bar at the main pool. Sorry for those I did not mention – Del Mar has amazing staff and it is one of the main attractions! I cannot bypass the Star Friends animation team work not to say THANK YOU. I was highly impressed by entertainment team’s work the last year and Lalo, the supervisor, managed to keep the same family spirit and high level of the professionalism for all the games, competitions around the pool and beach and pre show games on the stage. 3 bright stars from previous year were still there and it was so much fun to meet them again – Liliana, mi corason, Cesar and of cause Sexy Pappy Cudos to Karolina for amazing work with kids, I have not seen anything like that at the other resorts I stayed. Alonso, Giovanni, Mike, Luis, Karla – great job guys! Overall, it was 2 weeks in paradise and I already miss that time Hope to see you again soon mi amigos!

Beautiful beach, Perfect vacation!
Puttphin, Phoenix, Arizona
Tue Jun 13 18:58:27 EDT 2017
Thank you Iberostar Paraiso Del Mar for the wonderful vacation we dreamed about for months! Everything from the staff, to the room, to the beach, to the food was perfect! Let me start off by saying I spent the extra money to have a ground level room right on the beach. (Superior Jr. oceanfront Ste. - building 10) It was worth every penny to have our patio open up to the sand and to be able to hear the waves all night even with the door closed. I read every review for months, so I would like to contribute now on the points that were important to me. 1) The beach is gorgeous, open, and perfect for swimming. Yes, there are some rocks and reefs but none of us used shoes and I'm at a loss to understand what people complained about. The rocks are large and very easy to avoid. There were tons of cool fish all over! We also used rafts/intertubes (which the store near the pool with inflate for free) which was a blast. The water is crystal clear Caribbean blue, and the staff was diligently cleaning up any seaweed on days it washed up. 2) The service was EXCELLENT. The people of Riviera Maya are incredibly friendly and we loved getting to know the staff and practicing our Spanish! Golf carts are constantly driving by to give you a lift, the waiters are happy to serve, and our room was always very clean and well stocked. 3) The food was better than expected for an all-inculsive resort. If you are a foodie, plan to eat in Playa del Carmen for a real treat, but the hotel food, including the buffets, were great. We especially loved the Japanese and El Colonial restaurants. The coffee shop and crepe/ice-cream shop in the shopping center were fantastic! OH - you must go to the taco shop in the shopping center for some DELISH authentic tacos! We couldn't get enough! I live in Arizona where everyone has a swimming pool, so we didn't spend much time in the pool. However it was huge, beautiful and always had lots of activities going on. Personally, we were there for some relaxation on the beach, but the staff was very entertaining and always wanted to make sure we were happy. We also did several excursions - get out there and explore the area! It is safe, friendly and there's so much to discover!



The comments and opinions on this Ratings and Reviews section of our website are the views and opinions of TripAdvisor members and AppleVacations.passengers. They are providied 'as is' and we accept no responsibility for any loss, injury, inconvenience or other damage resulting from this information. You should verify critical information (for example passports and visas, and customs) with the relevant authorities, and review our Fair Trade Contract and Things To Know Before You Go (including our Health and Safety Tips For Travelers) before you travel.
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