Cancun

IBEROSTAR Paraiso del Mar


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All Inclusive    

2018 Exceptional Values
Honeymoon:
Bottle of champagne, fruit platter, and IBEROSTAR gift.
Family: First child 12 and under Stays, Plays & Eats Free (valid 5/01-10/31/18).

IBEROSTAR's Premium Collection: IBEROSTAR Paraiso del Mar is a luxurious 24-hour all-inclusive resort on a spectacular stretch of white sand beach. With its grand, impressive Mexican decor, this luxurious colonial-style resort will leave you in awe as soon as you step in to the reception area. Accommodations are contained in eleven three-story bungalows surrounded by 35 acres of lush tropical gardens, and each room has a balcony or terrace. A tram runs throughout the complex to transport guests around the facilities.

Discover a slice of Eden in flourishing gardens with a never-ending pool weaving through the contours of the resort like a tropical lagoon and creating a fantasy that adults as well as kids will love! The IBEROSTAR Paraiso del Mar Hotel offers one of the largest pools in all of Riviera Maya- over 3,280 feet in length! Its white sand beach is one of the best in all of Mexico.

Scuba diving enthusiasts will love the convenience of the five star PADI and SSI diving center offering excursions to the treasures of the Caribbean reefs (fee). Play a game of tennis, work out in the gym or just relax in the Jacuzzi while the little ones are entertained and supervised in the mini-club. Sports aficionados who enjoy the great outdoors will be impressed by the IBEROSTAR Paraso del Mar's extensive list of sports and leisure offerings. Enjoy great golf in an incredible setting at the 18-hole, par 72 IBEROSTAR Playa Paraiso Golf Course.

Enjoy appetizing specialties from Mexican fare to international cuisine. Choose from seven specialty restaurants ( la carte dining restrictions apply) connected by walkways over lagoons near the open-air lobby. Additionally, the abundant buffet offers delectable choices. For casual diners, there's the grill/snack bar, the ice cream parlor and the daily beach barbeque! Ten bars and lounges offer tropical spirits to your heart's content, while teens can enjoy their own disco. At night, enjoy live entertainment in the theater.

Find out more about IBEROSTAR Hotels & Resorts.

Learn more about Riviera Maya.
HOTEL LOCATION
This resort is located on Playa Paraiso in the Riviera Maya, about 20 minutes north of Playa del Carmen and just below Pue rto Morelos. It is approximately 15 miles away from the International Airport, and just half an hour's drive from Cancun
Address: PUERTO JUAREZ KM 309
PLAYA PARAISO, PLAYA DEL CARMEN
QR

MX
Local Phone: 52-984-877-2800
Toll Free Phone: 1-888-923-2722
Fax: 52-984-87-728-13
HOTEL FACILITIES
Barber / Beauty Salon
Boutique Shops
Car Rental
Concierge
Currency Exchange
Disco / Nightclub
Laundry / Dry Cleaning Service
Meeting Rooms
Parking(Complimentary)
Physician on Call
Shopping Mall Nearby (20 km)
Pools
Number of Pools: 4
Outdoor Pools: 4     
Swim-up Bar
The impressive fantasy pool integrates various other pools into a large river setting. There are 3 open-air jacuzzis, a scuba clinic, sun loungers, sun terrace and 3 swim-up bars everything you need for a truly complete holiday.
Golf: ONSITE
PD Dye course design. Par 72
Holes: 18
Lessons Available
Tennis
Number of Courts: 2
Outdoor Courts: 2
Lighted Courts: 2
Pro Onsite
Water Sports on Site
Fishing: Additional Charge
Scuba: Additional Charge
Hobie Cats: Complimentary
Wind Surf: Complimentary
Other Sports Available
Other Sports: Basketball, Ping Pong, Billiards, Table Soccer
Health Club / Spa
Aerobics: Complimentary
Jacuzzi: Complimentary
Nautilus Equipment: Complimentary
Sauna: Additional Charge
Spa: Additional Charge
Steam Room: Additional Charge
Manicure / Pedicure: Additional Charge
Facials: Additional Charge
HOTEL DETAILS
IBEROSTAR Paraiso del Mar is a luxurious All-Inclusive resort consisting of eleven 3-story bungalows in perfect harmony with the surrounding environment. Bungalows are surrounded by 35 acres of lush tropical gardens. Each room has a balcony or terrace. This fantastic luxury resort features top quality dining in seven spectacular specialty restaurants (plus an international buffet and beach grill). Electric train drives around property. Beach: The resort is situated on a 3/4 mile stretch of fine, white sandy beach along the transparent watersof the beautiful Caribbean. Enjoy a non-motorized watersport, relax in the comfort of a sun lounger,or visit the 5-star PADI SSI Dive Center. Check-in: 3:00 p.m.
Check-out: 12:00 p.m.
Total Rooms: 388
Year Opened: 2000 Credit Cards: Visa, Master Card, American Express
HOTEL RESTRICTIONS
No Spring Breakers. Ala carte restaurants: 3 reservations for 7 nts stays. Dress code: long pants for men.
ROOM TYPES
STANDARD FAMILY ROOM
Connecting bedrooms, one with two double beds and one with one king. Room also features a private balcony with garden views, a fully-equipped bathroom, a minibar, complimentary access to the Spa Sensations wet area, and more.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Fan
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Radio Alarm Clock
Telephone
Television
Room Safe
SUPERIOR STANDARD ROOM
Guestroom includes one king bed or two double beds, a fully-equipped bathroom, a private balcony or terrace with garden or jungle views. This room is located by the beach and pool and includes access to the Spa Sensations wet areas.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Fan
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Radio Alarm Clock
Telephone
Television
Room Safe
JUNIOR SUITE OCEAN FRONT
Spacious guestroom includes one king bed or two double beds, a fully-equipped bathroom, and a private balcony with oceanfront views. Room also features a minibar, complimentary access to Spa Sensations wet area, and more.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Fan
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Radio Alarm Clock
Telephone
Television
Room Safe
SUPERIOR JUNIOR STE OCEANFRONT
Spacious guestroom includes one king bed or two double beds, a fully-equipped bathroom, and a private terrace with oceanfront access. Located on the ground floor, this room also features a minibar and much more.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Fan
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Radio Alarm Clock
Telephone
Television
Room Safe
JUNIOR SUITE
Guestroom includes one king bed or two double beds, a fully-equipped bathroom, and a private balcony with garden views. Spacious room also features a minibar, complimentary access to Spa Sensations wet area, and more.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Fan
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Radio Alarm Clock
Telephone
Television
Room Safe
STANDARD ROOM
Standard guestroom includes one king bed or two double beds, a fully-equipped bathroom, and a private balcony with garden views. Room also features a minibar, a ceiling fan, and more.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Fan
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Radio Alarm Clock
Telephone
Television
Room Safe
DINING
IBEROSTAR Paraiso del Mar features 1 meal plan options:
All Meals, Drinks & Tips-FULL-3 nts receive 1 dinner reservation, 4-6 nts receive 2 dinner reservations, 7-9 nts = 3 dinner reserv., 10-11 nts = 4 dinner reserv.
There are 7 Restaurants at IBEROSTAR Paraiso del Mar:
El Mercado - An International buffet restaurant with gourmet show cooking. Open for breakfast, lunch, dinner, and late night snacks. Casual/formal dress code.
El Puerto - Open air a la carte restaurant serving grill and steak specialties. Men are requires to wear collar shirts and dress slacks and proper foot wear.
El Rodizio - An a la carte Brazilian restaurant, elegant dress and reservations are required, men have to wear slacks.
El Hashiru - An a la carte Japanese restaurant, elegant dress and reservations are required. This is a non-smoking restaurant. Men are requires to wear collar shirts and dress slacks, proper foot wear
La Dorada - An a la carte Mediterranean restaurant serving mainly fish and seafood specialties. Reservations and dress code required.
La Hacienda - An a la carte Mexican restaurant, elegant dress and reservations are required. Men are required to wear collar shirts and dress slacks and proper footwear.
El Faro - Lunch buffet featuring Mexican appetizers and a la carte steakhouse restaurant for dinner. Reservations required for dinner. Formal/elegant dress code.
ACTIVITIES & ENTERTAINMENT
Daily Activities & Entertainment:
Dance classes, Spanish lessons, Volleyball, Basketball, Football, Olympic Games, Aerobics
Nightly Activities & Entertainment:
Nightly entertainment with a live band and professional dancers, Weekly Theme Parties, Theater Bar and Night Club.
CHILDREN'S PROGRAMS
Lucy's Kid's Club offers supervised activities from 10:15 a.m. to 5:00 p.m., plus a children's pool and kiddie disco from 8:00 p.m. to 8:45 p.m.
Applicable Ages: 4-12 year old
Program Fees: Complimentary

Children's Facilities
PlayGround
Game Room
Teen Disco
Children's Pool
Babysitting Fee: Fee Required
Advance Notice for Babysitting: 24 hours

Apple Vacations Customer Satisfaction Score
Hotel Average
What to expect
Food Quality
Comfort
Cleanliness
Service
13809 Recommend
13809 past Apple Vacationers would recommend IBEROSTAR Paraiso del Mar to their friends and family



Latest Apple Vacations Review >>
TripAdvisor Web Reviews
Based on 4927reviews
What to expect
Location
Rooms
Service
Value



Apple Vacations Traveller Reviews
Best Value in Riviera Maya
JULIE C.
Feb 07 2018
This was our 5th visit to the del Mar and it was another great stay. The This was our 5th visit to the del Mar and it was another great stay. I personally think that it is a great value. The rooms are older, but relatively updated. The place is immaculate and the grounds are lovely. The staff makes a huge effort with service and friendliness. The beach is beautiful and the pools are huge. The food is what one would expect for the price. I never went hungry and I always found something I liked, but it is not gourmet. All in all, for the price point, I haven't found anywhere nicer.
Customer Rating: 

Iberostar Del Mar, Cancun Mexico
TARA H.
Jan 30 2018
Loved the resort-- but it is very big. The pools/beach are not a step away, they're quite a walk. There are golf carts however! The resort was gorgeous, staff was amazing, but the food quality was very poor. I would not likely return even though I did enjoy my vacation!
Customer Rating: 

Beautiful place
CHERYL B.
Jan 25 2018
The grounds were like walking through a beautiful jungle. The place is HUGE but that's part of the charm, something new around everywhere you wander. Great restful vacation.
Customer Rating: 

CHAD M.
Jan 17 2018
Very crowded beach, was not aware that our hotel was one of 3 hotels on one property. Very crowded beach. Great staff. The Japanese restaurant was fantastic, taco bar was great. Buffets food was not good at all. Would recommend hotel for family vacations, lots of different things to do for kids.
Customer Rating: 

GREAT VACATION SPOT
JAY O.
Jan 17 2018
WE TRAVELED WITH THE WHITE SOX THRU APPLE VACATIONS - EVERYTHING WENT LIKE CLOCKWORK!
Customer Rating: 

Wonderful Christmas Vacation
LORI C.
Jan 03 2018
The resort was beautiful and clean the staff was very nice and helpful throughout our stay. The pool bar staff was great Ricardo does a fantastic job! The activities staff was wonderful very friendly and offered a lot of activities throughout the day volley ball, yoga, and Zumba are just a few of the offerings. The evening shows were also very nice, the Christmas Eve Magic Show was great! The food was good, at the buffet not great. I really didn't not like the fact that we had to make reservations for the la carte restaurants they say you can make reservation prior to arriving and that is not true. We had a group of 12, four of which arrived 2 days prior to the remaining 8 and they would not allow them to make reservations for all of us since rooms had not yet been assigned to the 8 that were arriving 2 days later. Once we all arrived and tried to make reservations there we none available, until I raised a concern and then magically reservations appeared out of the blue. The Christmas Eve Gala buffet was very good and had many options to choose from. The Steak House restaurant was good and the Mexican restaurant is a must try we really enjoyed it. I will say I prefer a resort that has open seating first come first serve for la carte restaurants. Over all our Christmas vacation was wonderful beautiful weather and very friendly staff!
Customer Rating: 

Salmonella Poisoning
STEVEN K.
Jan 01 2018
2 members of our group after eating at buffet ended up with confirmed salmonella and spent a night in the hospital. When we informed the front desk they stated they had not had any complaints. There were four other groups that were being admitted to ER when we were that were staying at exact resort we were at!!
Customer Rating: 

AMAZING TRIP
JUSTICE P.
Dec 31 2017
My family had an amazing time at this resort. We are already booking our trip next year back to Del Mar. The staff was welcoming, helpful and very courteous. We are recommending this hotel to our friends who are looking to go to Mexico. We will be back!!!
Customer Rating: 

Not the same
RONALD I.
Dec 22 2017
Much of the food at the buffets was tepid to cold. Attention from the wait staff at buffets and a la carte restaurants was definitely lacking. The quiet pool needs to be watched by hotel employees. Loud, drunk adults and screaming children. Drinks were severely watered down. I do not appreciate the staff pushing the Iberostar The Club.
Customer Rating: 

Friendly staff, great service, lovely hotel and grounds!
TIMOTHY M.
Dec 21 2017
Everything about our stay was wonderful, from the time we checked in, until the ease with which we checked out! Everyone was friendly and helpful. We've stayed here before and we would stay here again!
Customer Rating: 

Service
SHELLY J.
Dec 14 2017
The staff at the hotel was excellent in all areas
Customer Rating: 

TripAdvisor Traveller Reviews
Beautiful Property - But Has Some Operating Flaws
Rachel R, Medford, Massachusetts, United States
Sat Feb 17 08:57:50 EST 2018
We stayed here at the beginning of February. And it was generally a nice stay, but they have some business practices that are annoying/frustrating. All in all, we probably won't be back but still enjoyed our vacation. Pros: - Nice beach and pool: we never had an issue finding a lounger and we got to the beach around 11am every day - Great fitness center - Beautiful golf course: surprisingly challenging, the food/drink cart wasn't very consistent, but that didn't matter too much to us - Fresh fruit at most meals - Room service: very quick, have a great salad (there's not a lot of salads to be had at the buffets) - Service staff: friendly and attentive - Activity staff: super nice and always went out of their way to chat with us for 10-15mins most days - Grounds in general: really pretty grounds with a lot of wildlife. Everything is very open so it doesn't feel like you're stuck in a hotel. It is also a huge property (be prepared to walk) so you could walk/run around for exercise if the gym is not your thing Cons: - Restaurant reservation policy: we didn't realize that you are only given 1 al la carte restaurant reservations per 3 days of your stay. Mostly all other all-inclusives give you unlimited reservations, so this was disappointing. We would try to get an extra reservation and call to see if they had any last minute availability, but we were always turned down - only to walk by the restaurants and see them half empty (I get that they probably prepare limited food, but it still wasn't a good look). - Rock Cafe: the food is terrible, just avoid this place - Concierge: They hold the restaurant reservations over your head so they can pitch you on a timeshare - the whole timeshare pitches are annoying and they pitch pretty much everyone when they should be pitching a more targeted audience (we're in our 30s, make good money, and we work too much so we don't have enough vacation time to make a timeshare feasible. Compared older people who may have more flexibility.). - I don't know the ROI on these business practices, but I think they should really focus on creating repeat customers vs. timeshare customers. The concierge/front desk seemed helpful and friendly until they realized we would not attend a timeshare meeting and had zero interest in a timeshare. - My friend got a picture with an iguana on the beach and it took her 3 days to get it (the front desk kept telling her it was in the photo shop, the photo shop kept telling her it was at the front desk). Felt a little sketchy. - Not many healthy options - the buffets have fresh fruit, but mostly everything else was deep fried or soaked in creamy sauces/butter. They had a salad bar at the al la carte restaurants which was appreciated (we got food from the Lindo beach area and found they had salads and sandwiches - the del mar/beach beach just has fried food. - Check in took 30-40mins. (and we had filled out the online check in form) - The first night, a couple in the room next to us seemed to be very intoxicated and got into a fight around 2-3am (yelling, doors slamming, etc.). The rooms are not very sound proof so it kept us up and we heard pretty much everything. Neutral - Mixed drinks could be a little weak, but bartenders will make you a double if you ask - Our AC unit was broken and was screeching the first night, they came to fix it pretty quickly when we called - No elevators in the hotel room buildings (fine for us, but may be problematic for some)

Amazing place
,
Thu Feb 15 15:37:26 EST 2018
I stayed in January at the Iberostar paraíso Del Mar. The place is just amazing and food was great. I loved the cheeses and aguas frescas area. Honestly i always look for a good hotel but the food is very important to me. if the food is not good in a place, I wouldn’t go back to it. But in this case, I can’t wait to go back to this resort. The employees were so friendly. Overall a great experience. Thank you Iberostar paraíso Del Mar. I will see you soon ;)

Wonderful Holiday with sisters
GissyOttawa, Ottawa, Canada
Thu Feb 15 11:30:05 EST 2018
Had a great 10 days with my sisters and there husbands. Very large resort,very well maintain with beautiful flowers and plants. You can see pink flamingos, peacocks,parrots,iguanas and coati's (look like raccoons with a long nose and long tail). The check-in took awhile I had requested 3 rooms close to each other and on the ground floor. We finally got to room in the same building one on the ground level and another on the seconds floor, my other sister was in the next building on the second floor. Room: Our room was on the ground floor in building 15. The room was OK needs alittle upgrading and a new mattress for the bed it was very hard. We could not control the temperature but the room did have a fan which helped. Jazmin kept our room very clean with a nice towel decoration every day. Food: The food in the main buffet was good but the same every day and night. We did 5 a la carte restaurants and they were all good except for the Brazian service was too fast and the food was very overcooked. Pool and beach: Very large and beautiul pool,lots of chairs avaiable. The only problem was the water was very,very cold could not stay in the water for a long time. The beach was nice with white sands, water was warmer then the pool. Had to be careful of large rocks in the water. This is a very, very large restort you will have to do a lot of walking. This is one of the reasons I would not come back, I rented a scooter for 9 days which was great to get around with but very expensive. You can even go down to the beach with the scooter lots of sidewalks and all restaurants were accessable. Had lots of fun playing cards with my sisters at night and during the day, we could always find a table and chairs to sit on and someone to bring us a drink which was very nice. Over all it was a wonderful family trip with my sisters and there husbands.

Another great visit to this resort
Travelin10, Michigan
Thu Feb 15 10:52:50 EST 2018
This was the best visit yet. The property seemed cleaner and brighter than ever--the pool, the beach, the lobbies and restaurants were so welcoming. The staff was extremely attentive. Our favorite waiter, Samuel, was in the main buffet for us almost every day and it was like being with family. The evening specialty restaurants were also very nice. The staff goes out of their way to help in every way and it just makes your day.

Great Place, just don't get a massage!
butterbean32, Wolf Lake, Illinois
Wed Feb 14 07:06:38 EST 2018
The resort is great, good food, very friendly staff and everything you would expect. My problem is about a massage. We asked the lady if 6 people got a massage would it be cheaper. She said yes, $40 each. As each us us went for our massage, two at a time, we confirmed it would be $40 but we had to charge it to our room. When we went to the lobby to pay, that was not the case. The first massage was at full price, second 20% off, third a little cheaper, and finally the last massage was at 40% off-----NOT $40. We went back to the massage lady and she just kept pointing to the receipt we signed. We totally got scammed and will never again do anything that we cannot pay for at the time of service. Something else to note when charging something to your room. When you do pay it will be at the current exchange rate--not the rate on the day of purchase. They got us on for that too!



The comments and opinions on this Ratings and Reviews section of our website are the views and opinions of TripAdvisor members and AppleVacations.passengers. They are providied 'as is' and we accept no responsibility for any loss, injury, inconvenience or other damage resulting from this information. You should verify critical information (for example passports and visas, and customs) with the relevant authorities, and review our Fair Trade Contract and Things To Know Before You Go (including our Health and Safety Tips For Travelers) before you travel.
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