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IBEROSTAR Paraiso del Mar


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IBEROSTAR's Premium Collection: IBEROSTAR Paraiso del Mar is a luxurious 24-hour all-inclusive resort on a spectacular stretch of white sand beach. With its grand, impressive Mexican decor, this luxurious colonial-style resort will leave you in awe as soon as you step in to the reception area. Accommodations are contained in eleven three-story bungalows surrounded by 35 acres of lush tropical gardens, and each room has a balcony or terrace. A tram runs throughout the complex to transport guests around the facilities.

Discover a slice of Eden in flourishing gardens with a never-ending pool weaving through the contours of the resort like a tropical lagoon and creating a fantasy that adults as well as kids will love! The IBEROSTAR Paraiso del Mar Hotel offers one of the largest pools in all of Riviera Maya- over 3,280 feet in length! Its white sand beach is one of the best in all of Mexico.

Scuba diving enthusiasts will love the convenience of the five star PADI and SSI diving center offering excursions to the treasures of the Caribbean reefs (fee). Play a game of tennis, work out in the gym or just relax in the Jacuzzi while the little ones are entertained and supervised in the mini-club. Sports aficionados who enjoy the great outdoors will be impressed by the IBEROSTAR Paraíso del Mar's extensive list of sports and leisure offerings. Enjoy great golf in an incredible setting at the 18-hole, par 72 IBEROSTAR Playa Paraiso Golf Course.

Enjoy appetizing specialties from Mexican fare to international cuisine. Choose from seven specialty restaurants (à la carte dining restrictions apply) connected by walkways over lagoons near the open-air lobby. Additionally, the abundant buffet offers delectable choices. For casual diners, there's the grill/snack bar, the ice cream parlor and the daily beach barbeque! Ten bars and lounges offer tropical spirits to your heart's content, while teens can enjoy their own disco. At night, enjoy live entertainment in the theater.

Exceptional Values!
Honeymooners:
Bottle of champagne, fruit platter, and IBEROSTAR gift.
Family: First child 12 & under Stays, Plays & Eats Free (valid 5/01-10/31/16).

Find out more about IBEROSTAR Hotels & Resorts.

Learn more about Riviera Maya.
HOTEL LOCATION
This resort is located on Playa Paraiso in the Riviera Maya, about 20 minutes north of Playa del Carmen and just below Puerto Morelos. It is approximately 15 miles away from the International Airport, and just half an hour's drive from Cancún.
Address: PUERTO JUAREZ KM 309
PLAYA PARAISO, PLAYA DEL CARMEN
QR

MX
Local Phone: 52-984-877-2800
Toll Free Phone: 1-888-923-2722
Fax: 52-984-87-728-13
HOTEL FACILITIES
Barber / Beauty Salon
Boutique Shops
Car Rental
Concierge
Currency Exchange
Disco / Nightclub
Laundry / Dry Cleaning Service
Meeting Rooms
Parking(Complimentary)
Physician on Call
Shopping Mall Nearby (20 km)
Pools
Number of Pools: 4
Outdoor Pools: 4     
Swim-up Bar
The impressive fantasy pool integrates various other pools into a large river setting. There are 3 open-air jacuzzis, a scuba clinic, sun loungers, sun terrace and 3 swim-up bars everything you need for a truly complete holiday.
Golf: ONSITE
PD Dye course design. Par 72
Holes: 18
Lessons Available
Tennis
Number of Courts: 2
Outdoor Courts: 2
Lighted Courts: 2
Pro Onsite
Water Sports on Site
Fishing: Additional Charge
Scuba: Additional Charge
Snorkeling: Complimentary
Hobie Cats: Complimentary
Wind Surf: Complimentary
Other Sports Available
Other Sports: Basketball, Ping Pong, Billiards, Table Soccer
Health Club / Spa
Aerobics: Complimentary
Jacuzzi: Complimentary
Nautilus Equipment: Complimentary
Sauna: Additional Charge
Spa: Additional Charge
Steam Room: Additional Charge
Manicure / Pedicure: Additional Charge
Facials: Additional Charge
HOTEL DETAILS
IBEROSTAR Paraiso del Mar is a luxurious All-Inclusive resort consisting of eleven 3-story bungalows in perfect harmony with the surrounding environment. Bungalows are surrounded by 35 acres of lush tropical gardens. Each room has a balcony or terrace. This fantastic luxury resort features top quality dining in seven spectacular specialty restaurants (plus an international buffet and beach grill). Electric train drives around property. Beach: The resort is situated on a 3/4 mile stretch of fine, white sandy beach along the transparent watersof the beautiful Caribbean. Enjoy a non-motorized watersport, relax in the comfort of a sun lounger,or visit the 5-star PADI SSI Dive Center. Check-in: 3:00 p.m.
Check-out: 12:00 p.m.
Total Rooms: 388
Year Opened: 2000 Credit Cards: Visa, Master Card, American Express
HOTEL RESTRICTIONS
No Spring Breakers. Ala carte restaurants: 3 reservations for 7 nts stays. Dress code: long pants for men.
ROOM TYPES
STANDARD ROOM
Standard guestroom includes one king bed or two double beds, a fully-equipped bathroom, and a private balcony with garden views. Room also features a minibar, a ceiling fan, and more.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Fan
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Radio Alarm Clock
Telephone
Television
Room Safe
STANDARD FAMILY ROOM
Connecting bedrooms, one with two double beds and one with one king. Room also features a private balcony with garden views, a fully-equipped bathroom, a minibar, complimentary access to the Spa Sensations wet area, and more.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Fan
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Radio Alarm Clock
Telephone
Television
Room Safe
SUPERIOR STANDARD ROOM
Guestroom includes one king bed or two double beds, a fully-equipped bathroom, a private balcony or terrace with garden or jungle views. This room is located by the beach and pool and includes access to the Spa Sensations wet areas.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Fan
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Radio Alarm Clock
Telephone
Television
Room Safe
JUNIOR SUITE OCEAN FRONT
Spacious guestroom includes one king bed or two double beds, a fully-equipped bathroom, and a private balcony with oceanfront views. Room also features a minibar, complimentary access to Spa Sensations wet area, and more.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Fan
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Radio Alarm Clock
Telephone
Television
Room Safe
SUPERIOR JUNIOR STE OCEANFRONT
Spacious guestroom includes one king bed or two double beds, a fully-equipped bathroom, and a private terrace with oceanfront access. Located on the ground floor, this room also features a minibar, unlimited dinner reservations, and much more.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Fan
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Radio Alarm Clock
Telephone
Television
Room Safe
JUNIOR SUITE
Guestroom includes one king bed or two double beds, a fully-equipped bathroom, and a private balcony with garden views. Spacious room also features a minibar, complimentary access to Spa Sensations wet area, and more.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Fan
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Radio Alarm Clock
Telephone
Television
Room Safe
DINING
IBEROSTAR Paraiso del Mar features 1 meal plan options:
All Meals, Drinks & Tips-FULL-Reservations required for speciality restaurants
There are 7 Restaurants at IBEROSTAR Paraiso del Mar:
La Hacienda - An a la carte Mexican restaurant, elegant dress and reservations are required. Men are required to wear collar shirts and dress slacks and proper footwear.
El Faro - Lunch buffet featuring Mexican appetizers and a la carte steakhouse restaurant for dinner. Reservations required for dinner. Formal/elegant dress code.
El Mercado - An International buffet restaurant with gourmet show cooking. Open for breakfast, lunch, dinner, and late night snacks. Casual/formal dress code.
El Puerto - Open air a la carte restaurant serving grill and steak specialties. Men are requires to wear collar shirts and dress slacks and proper foot wear.
El Rodizio - An a la carte Brazilian restaurant, elegant dress and reservations are required, men have to wear slacks.
El Hashiru - An a la carte Japanese restaurant, elegant dress and reservations are required. This is a non-smoking restaurant. Men are requires to wear collar shirts and dress slacks, proper foot wear
La Dorada - An a la carte Mediterranean restaurant serving mainly fish and seafood specialties. Reservations and dress code required.
ACTIVITIES & ENTERTAINMENT
Daily Activities & Entertainment:
Dance classes, Spanish lessons, Volleyball, Basketball, Football, Olympic Games, Aerobics
Nightly Activities & Entertainment:
Nightly entertainment with a live band and professional dancers, Weekly Theme PartiesParties, Theater Bar and Night Club.
CHILDREN'S PROGRAMS
Lucy's Kid's Club offers supervised activities from 10:15 a.m. to 5:00 p.m., plus a children's pool and kiddie disco from 8:00 p.m. to 8:45 p.m.
Applicable Ages: 4-12 year old
Program Fees: Complimentary

Children's Facilities
PlayGround
Game Room
Teen Disco
Children's Pool

Babysitting Fee: Fee Required
Advance Notice for Babysitting: 24 hours

Apple Vacations Customer Satisfaction Score
Hotel Average
What to expect
Food Quality
Comfort
Cleanliness
Service
12936 Recommend
12936 past Apple Vacationers would recommend IBEROSTAR Paraiso del Mar to their friends and family



Latest Apple Vacations Review >>
TripAdvisor Web Reviews
Based on 4090 reviews
What to expect
Location
Rooms
Service
Value



TripAdvisor Traveller Reviews
Great resort!
Karens4272016, Rialto, California
Fri Jul 22 12:14:06 EDT 2016
I had the pleasure of going for a week in July 2016. This resort was great very clean,friendly amazing beach. When I got back I will definitely go back to this resorts. The food after a few days was getting old but with a 7 day visit we got 3 dinners and they were very filling and great tasting. More>

Relaxing and Comfortable / Big Man Review
Shon Q, Phoenix, AZ
Thu Jul 21 13:56:49 EDT 2016
We stayed here June 12th through June 19th, 2016. There was 3 of us couples meeting up from the US. Overall service was awesome! Everyone we encountered greeted us. The room was comfortable and the grounds were beautiful. Once we got off the plane and made our way out of baggage claim, we found our way to our shuttle. The terminal is crazy with timeshare people. The shuttle ride from Apple vacations was about 30min. We arrived late and wanted to get a room near the other couples. They upgraded to building 17. Yes, you have to upgrade to get that building, which was surprising, but just fine. We had a quick golf cart ride to the room and I helped with the luggage up 2 flights of stairs, or "Mexican Elevator" as the bell hop called it. lol. The Room was big man friendly. Lots of room for luggage. No dressers, but that was fine. Used the safe for all the valuables. Comfortable king size bed. Fridge has beer and soft drinks, free of course. The bathroom had a huge shower with removable shower head to get those hard to reach places. lol. There was a powerful oblong toilet and plenty of room. The maid service was good and if you needed anything, just leave a note and they were happy to oblige. Cute towel animals were the norm. Big patio with chairs and table and place to hang wet clothes. The AC was nice and cold on those hot days. The Grounds - Prepare to walk more than in a normal resort. I needed it and it was kinds good to get a good walk in before and after meals. It was hot and humid (We are from Phoenix) so it was refreshing to get a nice breeze. We were right near the pool area, so that was cool. It is all thick jungle type vegetation, so that was good to see so much greenery. The buildings, the pools and the restaurants were all in great shape for the amount of people that stay there every year. Pool and Beach - Had another couple always save us some chairs close to the water by 9am, so it was not crazy. We used bags and hats and no one messed with our stuff. The pool is refreshing and meandering. The bartenders at the swim up bar as well as the beach bar were excellent. We had larger thermos type cups and they were happy to serve our favorite drinks in them. We tipped them on every fill up. The beach is beautiful. Lots of lounges available. The water area had parts that were roped off in rough times when there was approaching storms, but it was nice. Food was basic and there was always something to eat that was fresh. Lots of fruits, meats and cheeses. Main dishes varied in the buffet. Went to the Japanese grill one night and it was good. We then had steak and lobster at the other and it was OK. It is not a texas roadhouse steak even, so it was just ok. Lobster was tiny. Not Big man friendly! We also had the mexican place, which had really good flavorful food. My favorite was breakfast. Since I came in close to 940 every morning, I made friends with Omar and sat in his area where he kept the Coffee flowing. Those mexican pastries... Mmmm! We ventured into the other resort side and the mall area and even the crepe and taco bar. It seemed like the people were the real difference. It was higher end, but not as friendly visitors. My opinion of course. BTW - the Taco place is the bomb! Good Ranchera for sure! I would stay here again. More>

Slow Start. Got Better
Jonn S, Abbotsford, Canada
Wed Jul 20 20:33:04 EDT 2016
Mixed start. Staff rarely acknowledged us. Buffett food was bland and lukewarm. Got better. Staff started to say hi. "Marco" was exceptional, engaging and made it fun. Specialty restaurants were better. Enjoyed being entertained by chef at the Japanese restaurant. Loved the flamingos, peacocks and swans around the resort. The release of baby turtles into the ocean was amazing! Suggestions: 1. Bring a power bar. Rooms only have 2 single outlets. 2. Have front desk disable the motion sensor in the room. Otherwise power will shut off after a few minutes of inactivity. 3. Bring good shoes. Be prepared for lots of walking. Overall, an excellent experience. More>

Amazing Trip!
Janaya M, jshadow
Wed Jul 20 11:46:16 EDT 2016
My boyfriend and I stayed at the Iberostar Paraiso Del Mar from June 5th-19th 2016. This was our fourth time at an all-inclusive in the Mayan Riviera, and definitely was our favourite stay. FOOD: The food at this resort was excellent. There was always somewhere to eat, and TONS of selection. There are 4 places to eat breakfast - either main buffet (Beach or Del Mar), and two buffets closer to the actual beach. We ate at the main buffets for breakfast a couple times due to the earlier opening hours (convenient for early excursions), but usually stopped at the Del Mar beach buffet en route to the beach or pool in the morning. The selection was just as good, and all food was hot and fresh. For lunch, there is a beach hut that has a smaller selection of food - hamburgers/hot dogs/nachos/fries, etc. - convenient when you are spending the day on the beach and don't want to walk anywhere else. Both of the buffets that are closer to the beach serve lunch as well, and the main buffets have a huge selection. This was also the first resort where we actually enjoyed the buffet dinners - always something different to try, and lots of fresh variety. Very good. We did get 7 A La Cartes during our stay - we tried all of them with Brazilian being our favourite (we ate there twice). Make sure you go hungry to enjoy all the meat. There are buffet style appetizers at all restaurants except for Italian and Japanese. This was a bit different, but there was always something good to eat. Steakhouse was also very good. We found Mediterranean, Japanese, Mexican, and Italian to be pretty average. Desserts were also better than other resorts we have been to - chocolate fondue every night, lots of ice cream, and the BEST fresh fritters! We ventured to the shopping mall for tacos - SO good, but can get busy! The crepes were alright, the jam used is a little sweet for my liking. Coffee shop was a nice touch too, with blended/hot drinks and lots of pastries and sandwiches. We did eat at the hamburger shop a couple of times, and found the hamburgers to be pretty standard for what is around the resort. The Rock Cafe is also very good - nice to be able to go to a restaurant without having to make reservations - excellent ribs, salmon, and hamburgers! Service can be a little slow at the Rock Cafe. We did also order room service a few times - came fast (less than 15 minutes), and was fresh and good! DRINKS - Drinks were what is to be expected at these resorts. Blended drinks come from a mix, and could be a little overly-sweet if you consumed too many. It is lower shelf liquor - top shelf is only available at the higher resorts (Maya I think). The bartenders will make them nice and strong! LOTS of selection of drinks, and my boyfriend enjoyed the beer on tap. There are pool and beach servers which was an added bonus! There are 3 swim up bars - one in the quiet pool, and one each in the fun pools at the beach and del mar side. There is also a beach bar, lobby bar, and of course bars in each of the restaurants. No shortage of places to drink! BEACH/POOLS - This was the first time when we have stayed at the pool the majority of the time. The beach was nice, but we have stayed at some beautiful, huge beaches, and found the beach here to be a little over-crowded. It was also hard to relax as the entertainment team started pretty early and were pretty loud. There are also some rocky areas in the water - the water was pretty wavy while we were there, and it was hard to see all the rocks. Probably would be okay if the water is calmer. We spent most of our time at the quiet pool where there are nice palapas and swinging beds and lots of lounge chairs. Yes, everyone does reserve their chairs and palapas, and yes, it is a bit annoying. We understand if people are reserving their chairs/huts and going for food and returning - but sometimes we saw towels/belongings in huts at 7 in the morning...and no one had returned to the hut long after lunch. We are usually early risers, and sometimes found ALL of the huts reserved before 7am. Other mornings there were lots of huts available well after breakfast - just depended on the groups of visitors. The quiet pool did get a bit noisy at times - not sure if some tourists didn't know it was supposed to be "quiet" as they would bring their own speakers/music and play it for the whole pool. The pools in general are HUGE and the workers do a good job at trying to keep it clean. Some areas of the pool are in need of a good clean and some repairs - but all in all, the pools were beautiful and very enjoyable. We did bring some pool floaties from home and were glad as they are very overpriced in the store. ($30-$40 USD for the same floaties we bought in Canada for $5!) ROOMS/RESORT - We were on the 3rd floor in the 1300 building. This was a good location - close to the beach and pools, and only about a 5 minute walk to the main lobby. Yes, the resort is big, but it only takes about 7 or 8 minutes to walk the entire length from the beach to the lobby (we timed it). We did not mind the walk, and only caught shuttles a couple of times when we were tired from excursions. There are always shuttles around - and the drivers were happy to stop for us. The grounds are beautiful and nice to walk through with lots of coatis, peacocks, birds, agoutis, and iguanas. We even saw a water dragon that had slipped into the pool. The room was clean and large. The mini-fridge was stocked daily with pop, water and beer, and we always had new towel art! Bed was comfy. The room could have been a little cooler, but this is an eco-friendly hotel and my understanding is that they limit the air-conditioning to be environmentally friendly. We just slept with no blankets and still found it to be quite comfortable. Beware of trying to charge your electronics as the outlets are on some sort of motion sensor, and I believe only the bathroom chargers stay on all the time. Bring some sort of extension cord if you have a lot of things to charge. The WiFi worked well around the resort and was a nice touch. ENTERTAINMENT: The entertainment team is amazing. They work very hard to make sure the guests are having a great time. They are polite and respectful if you decline participating! We enjoy relaxing more than partaking in the activities, but there was always something to do for those who enjoy it. The night shows were alright - a little corny, but well done. The magic show brought in a professional magician and was very good. STAFF: The staff at this resort were absolutely amazing, and definitely contributed to making this such a great trip. Everyone was friendly, smiling, and always working hard. We had no issues with any staff member, right from check-in to check-out. Extra thanks to all the bartenders who we got to know, and who work so hard to serve everyone - especially our favourites - Omar, Rodrigo, Jorge, Martin, and Francisco! There was also one beach server who was excellent -- I want to say her name was Patricia but can't be sure. Thank you thank you thank you! More>

Mexico is amazing!
Leonora M, San Bruno, California, United States
Wed Jul 20 10:59:38 EDT 2016
We stayed at Iberostar Paraiso Del Mar from June 28th through July 7th, 2016. There were 10 of us and another 5 joined us a few days after we arrived (12 adults and 3 kids). Let me start with the service. To me that's what makes Mexico amazing. No matter what part of the country or who you are, the Mexicans go out of their way to make you feel welcome. From the moment we checked in they tried to accommodate us. We arrived very early at around 9am and the rooms were not ready. They allowed us to use all of the facilities and ended up having our rooms ready by 1pm (2hrs before check in time). We stayed in buildings 15,17,18 and 20. I'm not going to mention names because it'll be unfair for those I do not remember their names. Everybody at the reception was very nice. Our first stop was at the restaurant between the swimming pool and the beach. This will be one of the places where service lacked a little bit. Some of the waiters were good but some were not as attentive. There's not a big selection of foods there but keep in mind that this is a place where you could have breakfast or lunch if you miss the hours when the big restaurant (buffet) is open. Went to the swimming pool and the beach right after. The bartenders at the swim up bar as well as the beach bar were excellent. They always tried to make our drinks the way we liked them, even when (for some reason) alcohol at all inclusive resorts tend to be not the best, including those brands that we're familiar with. Food in general was fairly good. Don't be picky! You can always find something you like. They had a good variety of meats, cold cuts, fish, breads, fruits, deserts, and a VERY LARGE selection of ice cream...lol! If I'm gonna complain about something at Paraiso Del Mar is the entertainment. I know the group of people running it work a lot to make it work but I will say that I have seen way better shows at night at most of the resorts we have stayed at in Mexico. My kids usually stay through the whole show. This time they didn't finish one. Something they really need to work on is the entertainment by the pool (I believe they share with Paraiso Beach) but there was only some activities around 4pm and that was a game. Music was ok but sometimes they'll have some sort of CD? playing over and over the same songs. Not cool! I also really missed the midday water aerobics so popular in every single resort I have stayed at before. That's my only work out for the time there eating and drinking...lol! In general I had a great time. I went with family and friends and that should make any place and vacation more enjoyable. Would I stay there again? I'll probably try the Paraiso Lindo or Paraiso Maya. I heard they're a little better. But I will definitely try other Iberostar resorts. FYI: breakfast at the buffet ends at 10am, so if you want to sleep in, you'll have to wait for the restaurant by the pool to open (I believe is 11) or wait for room service which runs from 11am-11pm. More>



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