Cancun

IBEROSTAR Paraiso del Mar


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All Inclusive    

Crystal Award Winner: Best Destination, 2015 & 2016

Exceptional Values!
Honeymoon:
Bottle of champagne, fruit platter, and IBEROSTAR gift.
Family: Family: First child 12 & under Stays, Plays & Eats Free (valid 5/01-10/31/17).

IBEROSTAR's Premium Collection: IBEROSTAR Paraiso del Mar is a luxurious 24-hour all-inclusive resort on a spectacular stretch of white sand beach. With its grand, impressive Mexican decor, this luxurious colonial-style resort will leave you in awe as soon as you step in to the reception area. Accommodations are contained in eleven three-story bungalows surrounded by 35 acres of lush tropical gardens, and each room has a balcony or terrace. A tram runs throughout the complex to transport guests around the facilities.

Discover a slice of Eden in flourishing gardens with a never-ending pool weaving through the contours of the resort like a tropical lagoon and creating a fantasy that adults as well as kids will love! The IBEROSTAR Paraiso del Mar Hotel offers one of the largest pools in all of Riviera Maya- over 3,280 feet in length! Its white sand beach is one of the best in all of Mexico.

Scuba diving enthusiasts will love the convenience of the five star PADI and SSI diving center offering excursions to the treasures of the Caribbean reefs (fee). Play a game of tennis, work out in the gym or just relax in the Jacuzzi while the little ones are entertained and supervised in the mini-club. Sports aficionados who enjoy the great outdoors will be impressed by the IBEROSTAR Paraíso del Mar's extensive list of sports and leisure offerings. Enjoy great golf in an incredible setting at the 18-hole, par 72 IBEROSTAR Playa Paraiso Golf Course.

Enjoy appetizing specialties from Mexican fare to international cuisine. Choose from seven specialty restaurants (à la carte dining restrictions apply) connected by walkways over lagoons near the open-air lobby. Additionally, the abundant buffet offers delectable choices. For casual diners, there's the grill/snack bar, the ice cream parlor and the daily beach barbeque! Ten bars and lounges offer tropical spirits to your heart's content, while teens can enjoy their own disco. At night, enjoy live entertainment in the theater.

Find out more about IBEROSTAR Hotels & Resorts.

Learn more about Riviera Maya.
HOTEL LOCATION
This resort is located on Playa Paraiso in the Riviera Maya, about 20 minutes north of Playa del Carmen and just below Pue rto Morelos. It is approximately 15 miles away from the International Airport, and just half an hour's drive from Cancun
Address: PUERTO JUAREZ KM 309
PLAYA PARAISO, PLAYA DEL CARMEN
QR

MX
Local Phone: 52-984-877-2800
Toll Free Phone: 1-888-923-2722
Fax: 52-984-87-728-13
HOTEL FACILITIES
Barber / Beauty Salon
Boutique Shops
Car Rental
Concierge
Currency Exchange
Disco / Nightclub
Laundry / Dry Cleaning Service
Meeting Rooms
Parking(Complimentary)
Physician on Call
Shopping Mall Nearby (20 km)
Pools
Number of Pools: 4
Outdoor Pools: 4     
Swim-up Bar
The impressive fantasy pool integrates various other pools into a large river setting. There are 3 open-air jacuzzis, a scuba clinic, sun loungers, sun terrace and 3 swim-up bars everything you need for a truly complete holiday.
Golf: ONSITE
PD Dye course design. Par 72
Holes: 18
Lessons Available
Tennis
Number of Courts: 2
Outdoor Courts: 2
Lighted Courts: 2
Pro Onsite
Water Sports on Site
Fishing: Additional Charge
Scuba: Additional Charge
Hobie Cats: Complimentary
Wind Surf: Complimentary
Other Sports Available
Other Sports: Basketball, Ping Pong, Billiards, Table Soccer
Health Club / Spa
Aerobics: Complimentary
Jacuzzi: Complimentary
Nautilus Equipment: Complimentary
Sauna: Additional Charge
Spa: Additional Charge
Steam Room: Additional Charge
Manicure / Pedicure: Additional Charge
Facials: Additional Charge
HOTEL DETAILS
IBEROSTAR Paraiso del Mar is a luxurious All-Inclusive resort consisting of eleven 3-story bungalows in perfect harmony with the surrounding environment. Bungalows are surrounded by 35 acres of lush tropical gardens. Each room has a balcony or terrace. This fantastic luxury resort features top quality dining in seven spectacular specialty restaurants (plus an international buffet and beach grill). Electric train drives around property. Beach: The resort is situated on a 3/4 mile stretch of fine, white sandy beach along the transparent watersof the beautiful Caribbean. Enjoy a non-motorized watersport, relax in the comfort of a sun lounger,or visit the 5-star PADI SSI Dive Center. Check-in: 3:00 p.m.
Check-out: 12:00 p.m.
Total Rooms: 388
Year Opened: 2000 Credit Cards: Visa, Master Card, American Express
HOTEL RESTRICTIONS
No Spring Breakers. Ala carte restaurants: 3 reservations for 7 nts stays. Dress code: long pants for men.
ROOM TYPES
SUPERIOR JUNIOR STE OCEANFRONT
Spacious guestroom includes one king bed or two double beds, a fully-equipped bathroom, and a private terrace with oceanfront access. Located on the ground floor, this room also features a minibar, unlimited dinner reservations, and much more.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Fan
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Radio Alarm Clock
Telephone
Television
Room Safe
JUNIOR SUITE
Guestroom includes one king bed or two double beds, a fully-equipped bathroom, and a private balcony with garden views. Spacious room also features a minibar, complimentary access to Spa Sensations wet area, and more.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Fan
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Radio Alarm Clock
Telephone
Television
Room Safe
STANDARD ROOM
Standard guestroom includes one king bed or two double beds, a fully-equipped bathroom, and a private balcony with garden views. Room also features a minibar, a ceiling fan, and more.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Fan
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Radio Alarm Clock
Telephone
Television
Room Safe
STANDARD FAMILY ROOM
Connecting bedrooms, one with two double beds and one with one king. Room also features a private balcony with garden views, a fully-equipped bathroom, a minibar, complimentary access to the Spa Sensations wet area, and more.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Fan
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Radio Alarm Clock
Telephone
Television
Room Safe
SUPERIOR STANDARD ROOM
Guestroom includes one king bed or two double beds, a fully-equipped bathroom, a private balcony or terrace with garden or jungle views. This room is located by the beach and pool and includes access to the Spa Sensations wet areas.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Fan
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Radio Alarm Clock
Telephone
Television
Room Safe
JUNIOR SUITE OCEAN FRONT
Spacious guestroom includes one king bed or two double beds, a fully-equipped bathroom, and a private balcony with oceanfront views. Room also features a minibar, complimentary access to Spa Sensations wet area, and more.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Fan
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Radio Alarm Clock
Telephone
Television
Room Safe
DINING
IBEROSTAR Paraiso del Mar features 1 meal plan options:
All Meals, Drinks & Tips-FULL-Reservations required for speciality restaurants
There are 7 Restaurants at IBEROSTAR Paraiso del Mar:
La Hacienda - An a la carte Mexican restaurant, elegant dress and reservations are required. Men are required to wear collar shirts and dress slacks and proper footwear.
El Faro - Lunch buffet featuring Mexican appetizers and a la carte steakhouse restaurant for dinner. Reservations required for dinner. Formal/elegant dress code.
El Mercado - An International buffet restaurant with gourmet show cooking. Open for breakfast, lunch, dinner, and late night snacks. Casual/formal dress code.
El Puerto - Open air a la carte restaurant serving grill and steak specialties. Men are requires to wear collar shirts and dress slacks and proper foot wear.
El Rodizio - An a la carte Brazilian restaurant, elegant dress and reservations are required, men have to wear slacks.
El Hashiru - An a la carte Japanese restaurant, elegant dress and reservations are required. This is a non-smoking restaurant. Men are requires to wear collar shirts and dress slacks, proper foot wear
La Dorada - An a la carte Mediterranean restaurant serving mainly fish and seafood specialties. Reservations and dress code required.
ACTIVITIES & ENTERTAINMENT
Daily Activities & Entertainment:
Dance classes, Spanish lessons, Volleyball, Basketball, Football, Olympic Games, Aerobics
Nightly Activities & Entertainment:
Nightly entertainment with a live band and professional dancers, Weekly Theme Parties, Theater Bar and Night Club.
CHILDREN'S PROGRAMS
Lucy's Kid's Club offers supervised activities from 10:15 a.m. to 5:00 p.m., plus a children's pool and kiddie disco from 8:00 p.m. to 8:45 p.m.
Applicable Ages: 4-12 year old
Program Fees: Complimentary

Children's Facilities
PlayGround
Game Room
Teen Disco
Children's Pool
Babysitting Fee: Fee Required
Advance Notice for Babysitting: 24 hours

Apple Vacations Customer Satisfaction Score
Hotel Average
What to expect
Food Quality
Comfort
Cleanliness
Service
13809 Recommend
13809 past Apple Vacationers would recommend IBEROSTAR Paraiso del Mar to their friends and family



Latest Apple Vacations Review >>
TripAdvisor Web Reviews
Based on 4700reviews
What to expect
Location
Rooms
Service
Value



TripAdvisor Traveller Reviews
Such cheerful, helpful service!!!
Brook A,
Tue Aug 15 07:27:45 EDT 2017
This past July was my first time staying at an all-inclusive resort in Mexico. So I didn't quite know what to expect and had very little to compare it to. But I couldn't have been happier with my choice of spending an entire week at IBEROSTAR: Paraiso del Mar!! From the moment our airport transport pulled up to the resort's exotically colorful open-air lobby, were were impressed. And that initial impression only grew stronger throughout the week. The resort's personnel (from the receptionists and servers to the security guards and housemaids) were all so friendly and helpful. It was rare to pass one of them on the sidewalk without them smiling and saying "Hola!" And grounds of the resort itself are immaculately maintained. It was a joy just to wander around the beautifully landscaped lawns, palm groves, meandering pools, and beach front boardwalk. It really was is an Eden!!! The warm, blue water of the Caribbean are so relaxing to just swim around in with their large, yet gentle waves... especially during the evening as the sun is setting. And the food is always so plentiful and varied. It just took us a couple days to learn which restaurants were open at different parts of the day around the resort. Don't forget to make all the reservations right at the very beginning of your vacation for the more fancy restaurants throughout your stay since these tend to fill up fast. Although there is so much to keep you busy while on the resort, we spent just as much time outside of the resort touring Mayan ruins, swimming in jungle cenotes, attending shows at nearby amusement parks, and shopping along Playa del Carmen's 5th Avenue (something not be missed)! And IBEROSTAR: Paraiso del Mar is centrally located to be within reach of so many fun and interesting things to see and do. There are always several representatives of tour companies available in the main lobby to book your day trips. So all that to say... Would I go again? ...Most definitely!!! For the price, it blew my expectations!

Highlight of the Summer
marshmellow31, Pittsburgh, Pennsylvania
Mon Aug 14 18:09:17 EDT 2017
Pros: Staff are more than welcoming and work very hard to ensure the guests have a good stay. The pool was always clean and finding chairs was never really a problem. I found the food to be much better then in prior trips to this resort. Jorge, Big D, and Orlando (the lobby bartenders) really made this trip they all deserve a raise! Check in and check out were both a breeze took less then 10 minutes for both. Cons: This resort is huge so be prepared to walk alot. Shower water pressure was low and the shower head is mounted very low. (It was hard to think of many cons without being very picky) Overall: This was my third time staying at this Iberostar resort and they have made many improvements since I had been here last (2012), The food is good always an option for even the most picky eaters, our room was always clean and had plenty of towels, for the price I definitely think this is worth a try and I hope to return the the Del Mar in the near future.

Amazing resort
Cammy G, Colonia, New Jersey
Mon Aug 14 06:40:06 EDT 2017
I loved this resort. I read many different reviews, most were good but there were some negative reviews so i wasnt sure what to expect. I traveled with my 18yr old daughter so I hoped for the best. From the minute we arrived we were treated very well. We were greeted immediatley by our concierge, Tzinzini, she made sure that our dinner reservations were taken care of and was willing to take care of any issues that we may have. The entertainment team was awesome. They went out of their way to engage people in activities, they were fun and always had a smile on their face. The entertainment team starts their day during breakfast, they sit with guests and try to put a smile on everyones face. There was 1 negative, I specifically asked for a room with 2 double beds,I was guaranteed that I would have a double room, it was even on my travel document. Upon arriving, I was told that room types are not guaranteed and they gave me a room with 1 king size bed. as any parent knows, a teenage girl does not want to sleep in the bed with a parent. I was told that there were no doulbe beds left and these type of rooms are reserved for larger groups. This is unacceptable, I was guaranteed a certain type of room and paid for that type of room, as a guest, I should get what I paid for. This resort should replace their check in team, they knew that I was upset about this room situation and did nothing to make me feel better. with that being said, I accepted the room with the king bed because I was not going to let this ruin our vacation. Now back to the good, I just want to mention again how great the rest of the staff is, housekeeping, the wait staff, maintence, and I want to mention the entertainment team again. the resort has entertaining shows in the evening. The resort is really nice, well kept and clean. I would be willing to return but this resort needs to change their check in staff and they need to pay attention to the guaranteed room types. The air conditioner in the rooms are not cold enough. i think this is done to cionserve energy. This resort is good for families and couples. I dont recommend this result for younger people looking to party.

Tropical paradise
jkovoor, Yonkers, NY
Sun Aug 13 09:53:33 EDT 2017
After reading so many reviews on here which were negative, I was pleasantly surprised with this resort. Check-in: for a large group of 20 people, check in was very smooth, 6 rooms in total, we were able to get 3 rooms right away ( 1.15pm)after an upgrade and the other 3 rooms were available closer to check in time of 3pm Joseph at the check in counter was fluid with the process, answering all our questions, made sure all 6 rooms were in the same block. We had asked for the 15 building, but were sold out..so got the 12 building, the 12 building is right near the pool entrance, which made it handy Tip: Ask for Joseph at check in Tip: try to get rooms, 12 to 15 building, if u want pool access Rooms: Clean and well maintained, we had double beds(2) and a sofa bed, plenty of space. Rooms have a safe, minibar, coffee maker and ironing board. Our rooms had a balcony with pool view Grounds, clean and well lit. Remember this is a huge property, with the Lobby about the 20 building, walkways are well lit and maintained well. I can vouch for how hard the staff work, coz we saw the damage from Tropical Storm Franklin while we were there, and within 24 hrs, the place looked like nothing had occured there. Restaurants/Food: 4 large buffets, with one opening as early as 6. All restaurants had a pretty wide selection of food, breads, fruits, juices, coldcuts and cheese, omelette stations, pancake station and my favorite..the Mexican station. Tips: Try a different fruit juice each day Tips: The Huevos Rancheros are to die for Tips: Mexican coffee is served at all the buffets: They take pride in their home grown beans. Best when had black with no cream or sugar Tip: The drinking water is super clean, ask me, I did consume a half gallon a day from all the restaurants Pool: several pools with many swim up bars Salt water, easy on the eyes, There are plenty of pool side chairs and cabanas The maintenance staff is already there after 5pm, cleaning up the pool Tip: Come early and book your spot Tip: Good selection of drinks at the swim up bar Tip: Plenty of shaded places throughout the pool areas Beach: Seaweeds washed up after the Tropical storm franklin, but the staff were busy cleaning it right away. Excellent beach chairs and cabanas. Water was cool and refreshing. Activities: We paid for snorkelling at the Dive Center( $44/- cash or $49/- card) per person. We snorkelled the day after the storm, so saw a few fish, but the experience was fun. A must do if its your first time. There are several events daily, we saw part of the rock concert: it was very good We missed the magic show, and the mexican cultural show There is also a discotheque at the shopping mall which is open nightly Gym, is a short walk 5 to 10 mins from the hotel Spa: Some of the group used the spa services and rated them a 10 star. Pristine premises and top of the line massage services. They had a special going on.. 1 50 min session plus 1 30 min session for $175/- and you had a decent selection od spa treatments to chose from. Safety: Very safe, we did observe some minor altercations with some other customers, but nothing related to the hotel or its staff. The staff were attentive to any calls for help and responded right away. Check out: took about 5 mins in total We had the all inclusive plan, so didnt rack up much more in expenses Would I return: Certainly Was it fun: Yes Indeed Was it worth the value: Sure was Relaxing yes Stress free yes And finally: I have to add, the Mexican hospitality is probably the best in the world. They just keep working and working and working just to make your stay comfortable. Tips: A little knowledge of spanish is helpful. The staff go out of their way to communicate This is my 3rd trip to Mexico, and I will return. To Iberostar, Gracias por todos, Ustedes son los mejores

Family vacation
bluff12,
Sat Aug 12 19:18:27 EDT 2017
Grounds clean. We found the staff to perform well. Normal seaweed issues. Several restaurant options. Biggest complaint is that we had issues with the quality of the alcohol served here at the various bars. Many drinks we received had a funny aftertaste and we laid most aside after a sip or two. Not acceptable for the all inclusive 5 star price we paid. Won't be back.



The comments and opinions on this Ratings and Reviews section of our website are the views and opinions of TripAdvisor members and AppleVacations.passengers. They are providied 'as is' and we accept no responsibility for any loss, injury, inconvenience or other damage resulting from this information. You should verify critical information (for example passports and visas, and customs) with the relevant authorities, and review our Fair Trade Contract and Things To Know Before You Go (including our Health and Safety Tips For Travelers) before you travel.
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