Cancun - IBEROSTAR Paraiso del Mar

Iberostar Rivera Maya was a fantastic vacation overall. Beautiful resort, fantastic amenities, courteous staff, beautiful beach. Food variety was mediocre but being a vegetarian was really painful with very limited choices. Staff tried to help but too little too late. If it takes 5 days out of .. More>

Iberostar Rivera Maya was a fantastic vacation overall. Beautiful resort, fantastic amenities, courteous staff, beautiful beach. Food variety was mediocre but being a vegetarian was really painful with very limited choices. Staff tried to help but too little too late. If it takes 5 days out of a 7 day vacation for the hotel to figure out vegetarian options for the guests, it is a little too late to enjoy the vacation. I would still give them high marks for trying as the intent was genuinely there. The pool amenities, spa and kids club was really nice. Iberostar is a quality higher-end resort and this vacation was quite enjoyable indeed.

We palnned our 52nd anniversary at this hotel. Our luggage did not come till 3 days later. The rain was horrible, flooded walkways got sick on the buffet food, left out too long and say most food on previous buffets. My siter accompanied us as we have mobility issues and all she did was throw up. M .. More>

We palnned our 52nd anniversary at this hotel. Our luggage did not come till 3 days later. The rain was horrible, flooded walkways got sick on the buffet food, left out too long and say most food on previous buffets. My siter accompanied us as we have mobility issues and all she did was throw up. My husbands pants and belt and shorts were stolen from suit case. He had to keep borrowing pants from concierge. I began to throw up 5 days into trip severe diarreah and upset stomach. Beach washed away, pool filthy, everything turned off or closed. What a great anniversary trip!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

It is unfortunate to fly into a tropical depression...but we did. Roads were flooded on the way to the resort and the resort itself was trashed from the violent storms. The beach was closed for two days and it took longer than it should have to get things back in order (4 days). On the 5th day ever .. More>

It is unfortunate to fly into a tropical depression...but we did. Roads were flooded on the way to the resort and the resort itself was trashed from the violent storms. The beach was closed for two days and it took longer than it should have to get things back in order (4 days). On the 5th day everything was back to normal, but only had one more day remaining.

The weather was not the best. Unfortunately we had a bad storm the first night which tore up the beach. So the beach was closed for half the week. The Hotel was absolutely gorgeous and the service top notch. Half our party had trouble with some of the food and got sick. But overall we would do .. More>

The weather was not the best. Unfortunately we had a bad storm the first night which tore up the beach. So the beach was closed for half the week. The Hotel was absolutely gorgeous and the service top notch. Half our party had trouble with some of the food and got sick. But overall we would do it again.

The Pariaso Del Mar was a great choice. The grounds are beautiful as well as the lobbys at the Del Mar and Beach. The staff at the check in desk was the best I've ever experienced they set the standard for all resort staff. I will return to the Del Mar in the future. .. More>

The Pariaso Del Mar was a great choice. The grounds are beautiful as well as the lobbys at the Del Mar and Beach. The staff at the check in desk was the best I've ever experienced they set the standard for all resort staff. I will return to the Del Mar in the future.

We arrived at the resort on 5/30 (Thursday) and survived our 1st Tropical Storm on Saturday 6/1. Never seen anything like that before. Down pouring of rain for 10 hrs straight. Flooding, no electricty. The resort did their best, we can't blame them, they did their best for us and were awesome. .. More>

We arrived at the resort on 5/30 (Thursday) and survived our 1st Tropical Storm on Saturday 6/1. Never seen anything like that before. Down pouring of rain for 10 hrs straight. Flooding, no electricty. The resort did their best, we can't blame them, they did their best for us and were awesome. This is the 2nd time we went to this resort. We were there around the same time last May in 2012. We have been going to Mexico for about 15 yrs and will continue to go back. Everytime we go, it has been beautiful weather. This year was not our year, but made the best of it even though it rained 6 out of the 7 days me and my daughters were there.

Our family of four had a wonderful time at Iberostar Paraiso Del Mar - no complaints at all. Also this is the first time we booked through Apple and couldn't have been more pleased. Thank you Apple!!! .. More>

Our family of four had a wonderful time at Iberostar Paraiso Del Mar - no complaints at all. Also this is the first time we booked through Apple and couldn't have been more pleased. Thank you Apple!!!

Hi, i just wanted to write and get a response/resolution from you. I had a vacation in Cancun last week during the storm. my reservation is #0052330470. Please respond with promptness. We have traveled exclusively with Apple Vacations for the past 5 years. during that time we have visited a few .. More>

Hi, i just wanted to write and get a response/resolution from you. I had a vacation in Cancun last week during the storm. my reservation is #0052330470. Please respond with promptness. We have traveled exclusively with Apple Vacations for the past 5 years. during that time we have visited a few different locals and have always enjoyed the grading and the accommodations that Apple has given us. We tried a few different travel agencies before and were not as satisfied as we were with your service. We travel abroad maybe twice a year, and wish to continue this routine with Apple. However this last trip was a disaster after another. The trip started well as you booked us to Aeromexico and the flight from LAX was prompt and acceptable. However once we got to Cancun is where the problem started. we are very specific about our choices of packages you have available, so there are a few criteria that are paramount to us prior top booking a trip. The distance from the Airport to the Resort is key to us as the flight is long (that is why non stop is only way we will fly). I am permanently disabled and need to have facility available. In your description of the resort it did state that you were about 15 mins away from the airport "It is approximately 15 miles away from the International Airport," We were stuck waiting for additional passengers that were not on the drivers original log. When we finally left we drove for a while to drop off those passengers. When we reached about an hour of drive time oi asked the driver why it was taking us so long. he mentioned, it was because of the distance of the resort. i asked him if there was NO traffic and NO other passengers to drop off, would he have gotten us to our resort in a reasonable time, an he said if those conditions ecisted that the soonest he coyld get me to the resort was 35-40 mins. that shocked me as under best conditions that travel was more than what i anticipated and counted on. Once we finally got to the resort i was told by the staff that i would be staying at one of their mid rooms as i would have equal access to the restaurants and beach. when we saw the room i noticed that the shower water only cold. there was no hot water. At that time the rain started coming down pretty hard. I called the concierge to request a ride to the lobby and was told to just wait for them to come to my room. After 15 mins i called again and got a different response, saying that that tram was shut down because of the rain. i asked them if the had a plan for that and they said that we could order room service for food. i called room service and they told me that the kitchen as flooded and that nothing could be done, i called again to the concierge and got the operator. she said again that the tram was not picking anybody up and that if i anted food that i would have to walk to the lobby. mind you there was a huge storm outside that was soaking us each second we would be out there. i did not know how far the lobby was or where to go as i had just arrived. the resort is a complex place with many trails. I was giving up on getting any food and we decided to stay in the room hoping that the rain would subside. however the room started to flood with water! I called the concierge again and they said they would send up a worker to clear out the water. mind you we were in the second floor so we started getting worried about the situation. We needed to get out of the room and into the lobby. I called the concierge again and asked if we could request a pick up. they agreed. however the cleaner came and left before i got frustrated and called the concierge again. they told me that they would send a person and that if the flooding persisted that they would give us a new room. Well since no one showed up after 30 mins, my wife and i decided to walk to the lobby (soaked because of the nonstop rain!) to express our feelings and get some food. When we were about two buildings down and soaked we noticed a tram coming our way, we jumped on and told the driver the situation, he said that they weren't prepared for non stop rain. he apologized. When we got to the lobby, (soaked, the concierge told us to eat something since the restaurants were closing soon and that she would try to move us from the room since a second flooding was evident in the room we were at. We did get some food and had the same driver take us to our old room to gather our belongings, he wanted to leave and said he would be back but i had been through that ordeal before so i made him wait while i got our stuff together and made him take us to the other room. once we got to the room we started unpacking everything and then the resort suffered a blackout for 4 hours. we had to use our Iphones for minimal light to change into our bed clothes and needless to say were in a state of shock and scared about what this storm was bringing to us. However when i called the concierge she kept on assuring me that we were going to be ok. This was quite an inconvenience to us and put a damper on our vacation plans. We are very frustrated with the ordeal but have tried to make the most of our vacation and decided not to ponder on this until we returned from our vacation. thus i am writing to you to tell you what i feel. i hope you will listen to my complaint!. thanks please reply with promptness. Jesse Morales 818-653-6525 or reply to this email

Unfortunately a storm went through the second day of our vacation and the hotel staff closed the beach for the remainder of our trip. We were devestated. .. More>

Unfortunately a storm went through the second day of our vacation and the hotel staff closed the beach for the remainder of our trip. We were devestated.

The trip was great even though we had rain every day thanks to tropical storm Andrea. We could not go to the hotel's beach because of storm damage but the pool was wonderful. .. More>

The trip was great even though we had rain every day thanks to tropical storm Andrea. We could not go to the hotel's beach because of storm damage but the pool was wonderful.

We love this resort!! We will return for a third time. .. More>

We love this resort!! We will return for a third time.

We just got back from a safe, fun, exciting trip to the Riviera Maya and Cozumel areas. We were picked up at the airport and shuttled to the hotel where every possible need was met. It takes a... More>

We just got back from a safe, fun, exciting trip to the Riviera Maya and Cozumel areas. We were picked up at the airport and shuttled to the hotel where every possible need was met. It takes a little time to get places and sometimes when traveling late into the evening, people can get tired, hungry and a little irritable. The staff at Iberostar gets that and they make you feel at home really quick and will go out of their way to settle you in. The grounds are spectacularly groomed with beautiful pools, gardens and architecture. There are many restaurants to pick from and a beach buffet during the day to get breakfast or lunch. We liked the Steak House and the Japanese restaurants for the Ala Carte. The Star friends were there to make you laugh and organize activities with you. It was a very safe environment, good food, good drinks and everything is right there. The grounds are big so you can call on a golf cart shuttle to run you around and it makes everything quickly accessible and easy. I heard that people sometimes will grab up chairs under the little palapas and around the pool, marking their spots with towels etc. and not return for hours. i saw a little of that but it was never a problem for us. I found there was plenty of room everywhere. Only downfall, if it is one, there are so many people i want to tip from the Waiter's, Bartender's, Bell-men, Dive personnel, and the housecleaning people. I tipped them all and it was worth it although at times if feel we went overboard. BTW, the rooms were always cleaned and at night when we were away, like Elves?, they would come in and leave you various decorations like swans out of towels, rabbits, etc., very creatively done and they'd add red carnation petals, spelling out words or artistically placed. Too awesome..... We dove with Dressel Divers on site at the Del Mar and the people there were awesome. I highly recommend staying at one of the hotels there for they are all somewhat intertwined so you can use facilities at each one.

My husband and I spent a week at the Iberostar Paraiso del Mar in June. This is our favorite resort on the Riviera Maya. We enjoy watching all of the birds (3 kinds of swans, geese, parrots... More>

My husband and I spent a week at the Iberostar Paraiso del Mar in June. This is our favorite resort on the Riviera Maya. We enjoy watching all of the birds (3 kinds of swans, geese, parrots, peacocks, etc.) animals and reptiles. The grounds and gardens are the prettiest that we have seen in the area. If you like nature, a beautiful pool and beach, a great staff, wonderful rooms, lobby, etc. this is the place for you.

When you find somewhere you love, why go anywhere else. This was our 10th time staying at the Paraiso-Delmar. Every few years we talk ourselves into trying somewhere new and we are disappointed... More>

When you find somewhere you love, why go anywhere else. This was our 10th time staying at the Paraiso-Delmar. Every few years we talk ourselves into trying somewhere new and we are disappointed. Iberostar has the right formula for all-inclusive resorts. The facilities are always beauiful, the staff are always friendly and helpful, and the food is good. I could write paragraphs about every detail, the good and the bad, but next year when I ask my family where they want to go, I will get the same answer as always....Iberostar. I do want to one one person, Roger, a bartender at the pool bar. Met him 5 years ago and we look for him every year. Its like seeing an old friend.

We have traveled to several all inclusive resorts ranging from Aruba, Mexico, Punta Cana, Bahamas and St. Lucia. Every one has been unbelievable. We are not picky people and enjoy the beautiful view... More>

We have traveled to several all inclusive resorts ranging from Aruba, Mexico, Punta Cana, Bahamas and St. Lucia. Every one has been unbelievable. We are not picky people and enjoy the beautiful view, lush gardens, beautiful pools and nice fun people. We are not picky about food because no matter where you go you will not starve, and believe it or not you will find something that you like. We just traveled to the Iberostar Paraiso Del Mar and found it to be an absolutely beautiful resort. It is very large so you will walk. Their are trolly's but the walking is still there. But are you in a hurry? I hope not. You are on vacation. Best of all there is an internet connection that you need to pay for. YAY! Again if you are on vacation who needs the internet. RELAX, ENJOY your family. My son was not too thrilled but hey! why go on vacation to a beautiful island and stick your head in a computer. Over all, I would love to go back. Seeing Eddy Money for free on the beach was definitely a memory, especially my eight year old daughter getting a drumstick from the drummer. Over all it was a very fun, relaxing vacation and wouldn't trade it for the world.

Had an amazing two weeks stay. Paradise.. Star friends were great. Gama was brilliant, good fun, hard working and made us feel so welcome. Christian was very good too. I will be recommending this... More>

Had an amazing two weeks stay. Paradise.. Star friends were great. Gama was brilliant, good fun, hard working and made us feel so welcome. Christian was very good too. I will be recommending this hotel to others. (Fiona)