TripAdvisor Traveller Reviews
We had an awesome time during our 10 day stay. The food was delicious and alot of great options at all four restaurants and the breakfast buffet. Very clean hotel, service all around great, Pools are clean and clear. All the hotel staff was awesome and very attentive to our needs (tip your servers, goes a long way). Our friends and family that joined us were really happy with our pick for our destination wedding.
excellent all round - food quality amazing, staff amazing and very clean
this hotel has a fantastic choice of food even at the burger bar through the day or at the buffet for lunch or evening, the food it excellent quality and so much choice. We tried the Asian and steakhouse but to be fair the quality of the buffet was ample not to need to. The staff here are amazing and work so hard for their money. A special mention to Andrea, Rose, Stefanie and the team who made my daughter Lucy feel so welcome and had great activities and made sure everyone was happy and also to Freddie who was permenantly walking around the pool serving drinks to you at your sunlounger and always had a smile and a chat. The cleaners were always on the go with something whether it be the restaurant windows or the hotel outdoor areas. The only down side is there is literally nothing outside that isn't a taxi ride away however there is no need to go anywhere as this hotel has enough to do for everyone with different pools (quiet, busy etc) and an amazing foam party every Saturday afternoon that you cant help but get up and dance, it creates a great atmosphere.
Full-Moon on the Beach
Full-Moon on the Beach - Riu Dunamar, Playa Mujeres Cancun
22 to 29 Sept. 2018
1 Clearing customs at the Cancun airport with our bags went quickly! The road trip to the resort was just over 60 minutes on an air-conditioned coach.
2 Our check-in at the resort was smooth, as Shantal went through the check-in details, explained how things would work, offered us each a both a bottle of water and directed us to where the main buffet was located. Our bellboy took us up to the fourth floor by elevator to our room (4136), he carried our heavy bags and showed us the basic things in our room. The room had a king bed, two-night stands, a large sitting area with couch (a possible extra bed) a TV, a large closet with a safe Iron board/Iron, and many hangers. There is also a deck with furniture also a towel rank to dry clothes/towels. Our fridge was stocked every second day (Beer, Pop and Water), as well there were four hard liquor dispensers.
3 While the resort is large I found our room to be quite most of the time while we were resting. It however was not close to an elevator and required some walking. The room in general was well laid out and easy to settle into. The bathroom was great with a double sink and space to move around in. People with mobility issues will not want the forth floor and may want to consider the use of a working elevator to be a risk not worth taking, thus choosing the lowest floor! The hallways and shear scale of them, maybe a little clinical if not over powering.
4 We ate almost every meal in the air-condition part of the main buffet restaurant. There was plenty of seating, again it did depend on what time we would arrive. The food choices in the main buffet were plentiful. The culinary skills reached out to most pallets including those who are challenged by special diets/food choice needs. The list of food was bountiful and there were many choices within many dishes. Trays were cleared and changed often during meal times. Fresh dishes were continuously being made and put out for guests. Those choosing from a fast food selection could find; corn chips, fries, burgers and so on. A very international menu was being offered/served. The staff working in the kitchen have reached 5 Star quality. We didn’t engage in any dinner reservations.
5 The service received at this resort is the back bone, one may enjoy the friendly smile of staff, who are making ones stay the complete package. As a guest, you are only required to relax and have a wonderful vacation.
6 The beach was what we came for and it was super, with staff doing a daily grooming as they kept up on the sea-weed as it gathered over night on the shore line. We were able to find enough shade within the four rows of palm trees with many available lounger/small tables lining the shore line. The beach bar service was the best.
7 We never used the pools during our stay, however there were many loungers and shade spots at the edges. The guest capacity was about 58% during our stay, so there were still many spaces available. There are many activities to take part in around the pools during the day. The pool area/grounds in general are well groomed/kept tidy. The key entertainment pool was shut down from Wednesday and never opened after that, during our stay.
8 We did try to have a couple’s massage during the second day of our stay but were forced into having one done separately. During this stage, my wife stopped the massage after asking the therapist on three different times, “to apply more pressure”. During that time, I had gone into the Hot Tub area. Both tubs were cold, and this area reeked of chlorine. Please note: The spa is not managed as part of the resort!
9 There are many bars around the pool area and lobby area of the resort where you may get something to drink. These areas at different times of the day became busier. There is a nighty stage show and a disco is also available for guests.
10 The design of the resort is very contemporary with straight cubic styling in mostly white and tinted darkened glass. Very clean and bright! One may recall seeing this style trending in many metropolitan cities around the world.
We really enjoyed our stay and hope that others will do the same.
Amazing hotel in a quiet, out of the way location with only the RIU Palace being opened next door in the near future. Plenty of pools to relax around with lots of sunbeds available. Brilliant pool drinks service provided by Freddi who is very friendly and cheerful. Animation Team were very good and included everyone in the daily games by the pools. Choice of food was great. All hotel staff were superb being very friendly and helpful. Special thanks to Diana in Customer Services who went to extra mile to help us log onto our internet. Nothing was too much trouble.
Awesome Place for couple
First, the whole place is clean, our room has been upgraded for no additional cost... awesome upgrade!! Staff are great!! a little bit pricey but reasonable!! Food?? OMG!! it was excellent!! One piece of advice, bring cash with you, for tips for staff they deserve one...Some of the restaurants are on schedule basis when it will be availble, just keep track on the schedules... for us we spend 8 days... we have the chance to experience each resto!! Great job Riu!! i would highly reccomend the place... dont worry about weather in sept-oct... i know its hurricane season but... it will just rain a littlebit and will eventually stop...from my expereince...enjoy riu everyone!!
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