TripAdvisor Traveller Reviews
my 5 * is for the great staff !
We knew it was a little far from the main hotel area and didn't mind the longer drive, we totally enjoyed being secluded! We did a day trip, booked at the hotel to Isla Mujeres and made our own way back via taxi after dinner in town. We had no need or desire to leave the resort. The resort had only been open a few weeks when we visited for 11 days in January. We had no complaints, the food was good, the service fabulous. The a la carts were all good that said our least fav was the steak house. We have travelled enough to know that steaks are not going to be the same as we are used to at home. The sports bar does need to improve on the food available, more like cafeteria selections, this is where we would get a Latte etc. in the morning, a very good one at that! We spent all day by the pool and never had to get our own drinks, Freddi was always close by, yes we do tip each round, a few extra $$ means the world to the staff! We never saw a problem with chairs; there are plenty to go around. However if you are looking for one early afternoon then you can’t be particular as to the location. Always plenty on the beach too! Our top floor ocean view king bedroom was closer to the front of the resort, on the restaurant side of the hotel. We chose to use the stairs, great way to burn a few calories too! If stairs are a problem then definitely request a room near the elevator. You will still walk a distance to get anywhere but that is how most large resorts are laid out. Our room was lovely, clean and bright. We liked the window in the shower. It kept the bathroom bright; you really can’t see anything from the sitting area when someone is showering! Beautiful beach for long walks and can’t wait to see the grounds fill in in another few years. The water park is a nice addition, smaller area for the little ones and the main slides for all the ‘older’ kids!
Servers are absolutely horrible!
The resort itself was paradise. The shows were outstanding with amazing dance routines and glorious costumes. The entertainment staff were a real treat that knew exactly how to make sure that the visitors were having a great time. The servers from the restaurants and buffets on the other hand were extremely rude with the exception of two. They would get disgustingly upset if one did not leave a tip even if the only thing they brought to you was a glass of water. I saw one server lift the napkin off of the table as I was leaving to check if I had left a tip and when he saw that I hadn't, he threw the napkin back on the table very upset. Meanwhile I served myself my food and all he brought me was a glass of water and never came by my table again to check on how I was doing. Now why would this man deserve a tip? Another situation that made me nearly curse out a server was when I was in need of a fork for my food, I went to grab what I thought was a clean fork but then I put it back when I saw that it was dirty. I then asked the server for a clean fork and he actually tried to give me the same dirty fork that I had grabbed just before. When I called him out on what he had just done, he got very annoyed, rolled his eyes and proceeded to give me a clean fork. This is absolutely unacceptable. The food was also not as good as other resorts that I had previously stayed at in other countries like the Dominican Republic. I was looking forward to authentic Mexican food and what I got was far from that. I stayed at this resort for seven days and five out of the seven days I had diarrhea and vomiting. The only thing that I could eat that would stay down was the pasta and now I'm not going to be able to eat pasta or even look at pasta for at least two months. This experience has made me never want to return to Cancun ever again. Like I said at the beginning of this review, the actual resort was very nice. The pools were super clean and the beach was literally right in back but the workers there made my stay very unpleasant. Even when we were leaving, the gentleman who literally took two steps to put my bag into the van that was taking us to the airport gave me a dirty look when I didn't give him a tip. This is not OK. I do recommend this resort because of the fascinating shows and the awesome mini waterpark that they have there but fair warning: the servers are very rude and need to be retrained on their hospitality. Another server bumped me and nearly made me drop my food that I was bringing to my table and she didn't have the common courtesy to apologize. The people in charge of the excursions and other tourist attractions were also slimy hustlers that basically made up their prices depending on who they were talking to. I wanted to go parasailing and I speak Spanish so I heard when the man over the walkie-talkie ask the thief that was helping me how much he was going to charge me which proves that they jack up the prices. Once again, absolutely unacceptable!
Absolutely amazing vacation !
We visited this resort just two friends. We go to all inclusive very often, and I can’t say it’s eash to impress up . There is not one thing I can complain about . It was an AMAZING vacation . 5 stars all around . I’ve been to all of the top resorts . There was a crazy deal on this resort we bought the tickets last minute and went . Best decision of our lives . If you want a safe bet choose this resort . Amazing food, entertainment, grounds , weather , people , and atmosphere. The rooms were nice and clean . Grounds are always being cleaned and watched after .
WOW!!! Perfect trip!!!
Our family has been to many different resorts in Mexico and this was by far the best trip ever! We went with another family, 10 of us total. This hotel is so beautiful and the staff is amazing! It is indeed off the beaten path which was fine with us because there is so much to do, eat and drink all right at the hotel. We did leave one day for an excursion and it pretty much took all day. I want to say that I cannot think of one thing to complain about! We LOVED this resort!!!
The food was fantastic, even at the buffet, which can be very mediocre at most resorts. This was honestly some of the best food we have ever had at an all inclusive resort! The Asian restaurant and the Gourmet restaurant were soooo good, and it was great that they used buzzers to let you know when your table was ready, no waiting around. They do only serve wine and beer at the restaurants but with all the other drinks we had been drinking during the day, this was so fine! It made things less complicated for the staff
Drinks were great and plentiful. There is staff that walk down to the beach to bring drinks, just remember to tip these guys, they work so hard and will work even They do have top shelf liquor, just be specific about what you want when you order.
The bars were fun and our teenagers LOVED the dance club at night! Nightly entertainment was also fun. The bartenders work super hard and were very fun and energetic!
The beach is beautiful and amazing! White, powdery sand, clear blue water which was quite warm. Yes there was some seaweed but nothing bothersome, it is the ocean! We never had an issue with getting chairs at the beach. And yes there is a towel exchange program, but this is pretty standard for most resorts.Just keep track of your stuff!
The pools were clean and fun. There were lots of activities and make sure you are at the foam party on Saturday! One of the craziest things we have ever experienced at a pool hotel. The water park is fantastic! Super fun and exciting slides. We couldn't believe that they had something of this caliber right on the property and free to use at any time!
The rooms were very nice, beds were comfy and we did not experience any unusal or loud noises with the AC and it worked great, thank goodness! The hotel was very quiet at night after the nightly show ended.
We would come back here in a heartbeat!! I cannot even imagine that anyone would have anything but great things to say about this place!!! If someone did not have fun here, it was by thier own choice! My husband is quite picky and he loved absolutly everthing! Definitley 5 star all the way!!! Loved it! Loved it! Loved it!!!!!
Nice beach resort good location chill out or party it’s your choice.
Very good here,a few tiny tweeks and it would be superb.all staff excellent,resort very good.
Could do with lifts instead of stairs at beach end of room blocks if you’re on 3/4th floor.
Definitely should be No smoking in any of the pools,definitely no kids should be jumping in at the swim up bar pools splashing your drinks.
Other than that good restaurants good food very good beach very nice air conditioned rooms excellent bar service and waiter/waitress service super all round.
it could definitely do with a walk way down to the beach sunloungers it would make it easier on customers and waiting on staff.
And maybe a retractable canopy over the family pool would help.
4 stars 🌟
TUI reps at resort we moved from said “there is a problem here with seaweed”No in a week we’ve seen a tiny amount which is promptly cleaned up..so no problem here..very nice secluded location approximately 40 mins from Cancun airport...
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