TripAdvisor Traveller Reviews
Lovely new hotel
Lovely new riu hotel this and as weve been Riu members for a few years now we new what we was coming into mainly, hotel was big and airey with a good vibe to it, rooms were big and clean with plenty of storage and the signature optics on the wall and an ice machine just outside,pool areas were nice and clean and 5 pools to choose from, daytime entertainment was excellent and the animation team were top notch, how ever the night time entertainment started off fantastically well with a tribute rock band playing on til 11 on our first night but never hit that height for the rest of the 2 weeks(perhaps we expect to much maybe but Micheal Jackson tributes ive seen hundreds) at least there was no grease this time Hurragh! because of the mundane entertainment we tended to eat later, now the main restaurant of an afternoon and evening was fantastic, the kulkiarium(gourmet) was always fantastic although you didn't always get the sweet you asked for but everything was good there lol, the Asian was ok but not great, the steakhouse served good food but didn't feel special as it was just an extension of the main restaurant, now the Italian was a real letdown lovely big room but painfully shortstaffed, wasn't told what we could eat, got to wait ages for a spoon twice, minestrone soup had gone when refilled was like pigswill, it was wifes birthday night and in the past Italian as always been the one you could rely on, very disappointing here.Did the snorkel trip with scuba Caribe guys which was good but if you've got your own snorkel take it because I had a PROBLEM with my snorkel until the guide gave me his snorkel and it worked perfectly which was good because it was at the shipwreck and it was brilliant as I have never seen so many fish awesome! All in all it was a great holiday weather was fantastic, ill just leave you with a word of caution if you press that red button at cancun airport just watch your money like a hawk, we had 1800 pesos swiped by the guy who checked our bags $*^"!&%$+&$
Nice gowning area North of Cancun
We went on a 5 day trip and stayed here. Its only been opened a year but this area is growing and very beautiful! RIU has stepped up their game here. They have 2 identical properties and resorts side by side and look very similar and huge. Not sure why? Maybe one day they will make one of them an all adult resort? They need to do that to compete with Secrets resorts. Anyway we had strayed away from RIU because they had you do these ridiculous reservations for restaurants! NOW they do not do that and that makes them back in the running again when planning trips! We always liked the RIU brand and now, and there is a lot of them in Mexico, Cancun especially, that it is a really nice option. Again the rooms were great, food and restaurants very good and plenty of room, chairs and umbrellas! Makes my life easier when I can walk out and not worry about that! Love the huge beach area with lots of nice Palm trees to lay under and have a beautiful view of the clear bluish and greenish waters.
Great choice for families with 5 pools and a huge water park between the resorts.
Fanatastic, clean, lots to do, great service
We found the Riu Dunamar resort in Costa Mujeres to be very nice. The staff and activities folks were amazing. Everyone on our trip enjoyed every minute of the resort time. The food was plentiful and prepared very well. I highly recommend the rib eye steak at the steakhouse. The buffet was really good, too. Our two adjoining rooms were very clean, new and huge for our family. The beds were comfortable, as well. The pool areas were perfect for all of us - easy to get chairs and plenty of options. Lime I said, the activities staff do a wonderful job and keep you very active and entertained, if you want. The sand on the beach was as fine as powder. Kept very clean. We also enjoyed a wonderful massage on the pier area and left completely relaxed. We will definitely come back to this resort.
Room: impecable just as expected, cleaned thoroughly when required. Good cable service, confortable bed, awesome ac and well lighted. A room was located at the right side of the hotel facing the road and it was very quiet
Restaurantes: impecable service. Tasty and plenty delicious food and not to much to get a table.
WC: could use a WC in situ as you need to use one that is close to your location. Also, cleaned thoroughly
Pools: excellent available amount of pools. Changing rooms. Snack bars. Well shaded areas.
Beach area: lounge chairs on shaded areas but poor amount of ashtrays.
Scuba caribe: we used kayaks and jet ski and was good.
Overall very good experience
Wish to acknowledge the excellent service by Omar at Reception. He was very accommodating throughout our stay. Food is excellent, great variety and very well prepared. The pools and grounds are amazing. I did read one other person's review about the human feces in the ocean and we can attest to that. We did find some on one occasion. Truly disgusting. Aside from this, our experience was very good.
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