Cancun

Occidental at Xcaret Destination


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2019 Exceptional Values
Extra Value: Receive up to $500 in Resort Discounts (booking dates, travel dates, duration, and usage restrictions may apply).

Located adjacent to the spectacular eco-archaeological Xcaret Park in the heart of Riviera Maya, the all-inclusive Occidental at Xcaret Destination offers an exciting vacation experience for singles, couples, and families. This all-inclusive resort is perfect for adventurers, eco-tourists, or travelers in search of the tranquility of the Caribbean Sea.

Its authentic Mediterranean style and magical tropical locale make Occidental at Xcaret Destination much more than a perfect vacation destination. The resort's unique characteristics, such as the expansive subterranean river which forms canals throughout the pathways, allow the property to thrive in harmony within the exotic setting of Mayan ruins, tropical forests, and wildlife.

Occidental at Xcaret Destination features 11 specialty and buffet restaurants offering a wide variety of dining experiences for all tastes and palates, with no reservations required. The hotel also has ten bars where guests can enjoy cocktails and tropical beverages.

Occidental at Xcaret Destination offers an array of sports and activities, including archery, mini golf, tennis, volleyball, and more to make your stay an unforgettable experience.

Find more information about Occidental Hotels & Resorts.

Learn more about Riviera Maya.
HOTEL LOCATION
Occidental at Xcaret Destination is located 45 minutes from Cancun International Airport (CUN) and 10 minutes from Playa del Carmen.
Address: CARRETERA FEDERAL 307
MUNICIPIO DE SOLIDARIDED
QR

MX
Local Phone: 984-871-5400
HOTEL FACILITIES
Barber / Beauty Salon
Boutique Shops
Business Services
Disco / Nightclub
Laundry / Dry Cleaning Service
Parking
Physician on Call
Pools
Number of Pools: 7

Swim-up Bar
7 freshwater swimming pools with drink service, including the kid's club pool and thesaltwater adults only pool.
Golf: NEARBY
Holes: 0
Tennis
Number of Courts: 2
Water Sports on Site
Snorkeling: Complimentary
Other Sports Available
Other Sports: Shuffleboard, minature golf, paddle ball courts, dive shop
Health Club / Spa
Aerobics: Complimentary
Jacuzzi: Complimentary
Sauna: Additional Charge
Manicure / Pedicure: Additional Charge
Facials: Additional Charge
HOTEL DETAILS
This magical resort is located on the Caribbean coast of Mexico adjacent to the spectacular Xcaret Park. With its Mediterranean style and a perfect location, this hotel is a paradise beyond your wildest vacation dreams. This resort has subterranean rivers flowing through the extensive property. These rivers allow the hotel to be in perfect harmony with nature extraordinarily surrounded by the Mayan Ruins, tropical jungles and wild animals. Beach: Located on a private powder soft white sand beach. Check-in: 3:00 pm
Check-out: 12:00 pm
Total Rooms: 765
Year Opened: 2002 Credit Cards: Visa, Master Card, American Express
HOTEL RESTRICTIONS
Spring Break Policy: Minimim age for check in is 18 years old & a refundable deposit of $200.00 per person (cash or credit) is required. Xcaret park passes are not included in room rates for anyone. Discounted passes are offered for Xcaret Park.
ROOM TYPES
JUNIOR SUITE CONCIERGE
For guests looking for something bigger, the spacious 506 square feet Junior Suites are the best choice. Distributed around a living room that is separated from the master bedroom. They have a balcony or terrace.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Fan
Shower
Non-Smoking Available
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Telephone
Television
Room Safe
Satellite
DELUXE ROOM
Surrounded by beautiful gardens the deluxe rooms are spacious and offer a terrace or balcony. Size: 32square meter / 342 square feet. Maximum occupancy: 4 people (2 adults and 2 children or 3 adults and 1 child).
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Fan
Shower
Non-Smoking Available
Balcony or Terrace
Coffee Maker
Hair Dryer
Iron
Telephone
Television
Room Safe
Satellite
JUNIOR SUITE ROMANCE
Featuring amenities of a Junior Suite plus: bottle of sparkling wine, chocolate covered strawberries, continental breakfast in bed, romantic dinner on beach(reservation must be made in advance with concierge), one 25 minutes couple's massage.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Fan
Shower
Non-Smoking Available
Balcony or Terrace
Coffee Maker
Hair Dryer
Iron
Telephone
Television
Room Safe
Satellite
ROYAL LEVEL LUXURY
The Royal Level Luxury room features a balcony or terrace with views of the resort's beautiful tropical gardens. Rooms have a king size bed or Two Double Beds. Size: 40 square meter / 429 square feet.
Other Amenities -
Air Conditioning
Fan
Shower
Non-Smoking Available
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Telephone
Television
Room Safe
Satellite
DELUXE CONCIERGE
Guests staying in this 344 square feet room will benefit from special amenities. This room comes with an exclusive concierge service to help customers create a memora ble vacation. Slippers and Bathrobes.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Fan
Shower
Non-Smoking Available
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Telephone
Television
Room Safe
Satellite
ROYAL LEVEL SUITE
The Royal Level Suite offers personalized service and upgraded amenities. This room category has been designed for you to enjoy a premium service. Size: 100 square meters/1076 square feet.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Fan
Bathtub
Shower
Non-Smoking Available
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Telephone
Television
Room Safe
Satellite
DELUXE ROMANCE
Romance room includes: A bottle of wine and chocolate covered strawberries on your arrival, a continental breakfast served in your room, a romantic dinner on the terrace of the beach club, and slippers and robes in room.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Fan
Shower
Non-Smoking Available
Balcony or Terrace
Coffee Maker
Hair Dryer
Iron
Telephone
Television
Room Safe
Satellite
JUNIOR SUITE
Size: 47square meters/502 square feet. Includes premium bath amenties, bathrobes & slippers, bottle of sparkling wine, strawberries covered in chocolate & continental breakfast in bed one 1 morning (Reservation must be advance with concierge).
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Fan
Shower
Non-Smoking Available
Balcony or Terrace
Coffee Maker
Hair Dryer
Iron
Telephone
Television
Room Safe
Satellite
DINING
Occidental at Xcaret Destination features 1 meal plan options:
All Meals, Drinks & Tips
There are 11 Restaurants at Occidental at Xcaret Destination:
La Piazza - Authentic wood oven pizzeria. Open for dinner. Late-night snack bar.
Le Buffet - Serving International buffet for breakfast, lunch and dinner.
La Hacienda - A la carte restaurant serving authentic Mexican cuisine for dinner. Dress code: Men -long pants, shirt with sleeves, closed shoes. Women - casual.
Royal Level - Exclusive Royal Level guest restaurant serving a la carte breakfast and International specialties for lunch and dinner. Dress code: Men-Long pants, shirt with sleeves, closed shoes. Women-casual.
El Pescador - A la carte restaurant featuring fish and seafood specialties for dinner. Dress code: Men - long pants, shirt with sleeves, closed shoes. Women - casual.
Sonora Grill - A la carte grill and steak house. Open for dinner. Dress code: Men - long pants, shirt with sleeves, closed shoes. Women - casual.
El Lago - Poolside snack bar serving daytime snacks and light lunch.
Pacos Tacos - Traditional casual Mexican fare. Open for dinner. Late-night snack bar.
D'Oriental - A la carte restaurant serving Asian specialties and Sushi for dinner. Dress code: Men - long pants, shirt with sleeves, closed shoes. Women - casual.
Los Olivos - A la carte dinner restaurant serving Mediterranean and Italian specialties. Dress code: Men - long pants, shirt with sleeves, closed shoes. Women - casual.
Beach Club - Beachside International buffet serving breakfast and lunch.
ACTIVITIES & ENTERTAINMENT
Daily Activities & Entertainment:
Daily activities such as archery, aerobics, tennis and volleyball are available.
Nightly Activities & Entertainment:
Nightly entertainment.
CHILDREN'S PROGRAMS
Kid's Club with supervised activities.
Applicable Ages: 4-12 years old

Children's Facilities
Children's Pool
Babysitting Fee: $
Advance Notice for Babysitting: yes

Apple Vacations Customer Satisfaction Score
Hotel Average
What to expect
Food Quality
Comfort
Cleanliness
Service
3607 Recommend
3607 past Apple Vacationers would recommend Occidental at Xcaret Destination to their friends and family
TripAdvisor Web Reviews
Based on 16198reviews
What to expect
Location
Rooms
Service
Value



TripAdvisor Traveller Reviews
Front desk management unprofessional
lolasgrandmother, Victoria, Canada
Sat Jan 19 17:38:04 EST 2019
This is a fantastic resort but let down by the front desk managers. Worst we have seen in Mexico. Free Wifi non existent which is unbelievable in this day and tech age. Again worst we have encountered in Mexico. Photo shoot excellent BUT they sold us a DVD and CD for more than $1000 BUT the format is unrecognized in Canada. We contacted them as directed on point of sale but no response to replace them. SO DISAPPOINTING! Restaurants are varied in food choices. We especially enjoyed the Mexican and the Seafood. The Xcaret unlimited fantastic. Go to the show!

Review
wowzers79, Mississauga, Canada
Sat Jan 19 10:08:36 EST 2019
I just arrived back from this occidental what a gorgeous resort and the food was just amazing they have so much variety! The resort is massive don’t worry there is stops near ur room building for shuttle to get to the lobby or beach if you don’t want to walk. The beach yes is small perfect for kids no waves it’s a like lagoon. Monkeys, parrots everywhere! So great for children this resort. Easy access to get into x caret park and it’s not included with hotel the admission. You have to pay separate for park. I would get the unlimited pass as this park is too big to do in one day! Make sure you watch the night show at xcaret park at least once and the dinner is fantastic there.

Great location, great staff.....a modern resort tucked into the jungle, complete with wildlife.
Barb R, Campbell River, Canada
Sat Jan 19 09:37:52 EST 2019
This is a very large resort, but as there are multiple buildings spread over a huge area, you do not feel crowded. There is jungle - actual jungle, with big iguanas, all sorts of birds, Coati Mundi, a troop of monkeys, capibara and deer wandering freely, and can often be seen from your balcony or along a pathway. When you see a knot of people all standing looking one direction at the pool, check nearby treetops for movement as it usually means the monkeys are swinging through the trees. We were there many years ago, and on this trip found that the level of English fluency amongst the staff has risen dramatically - great for those of us not fluent in Spanish. The property is very well kept, everything is fresh and modern. The buffet is huge and multivaried - literally has something for everyone, plus there are on-site specialty restaurants - Chinese, Mexican,Seafood, Steakhouse, Italian which are really good (make sure you order the flaming deep fried ice cream at the Chinese restaurant - presented with flair! There is also a casual taco/pizza place that is open late. Several evenings a week vendors are invited to set up in the plaza by the buffet, so you can select your souvenirs without even leaving the property. Varied entertainment at the mainstage and other venues, including a Mayan firedance in the towering main lobby (which has a river running through it!) There are several pools, plus a lovely beach area with lots of palapas. The only negative was that unfortunately while we were there huge amounts of black seaweed were washed into the beach area daily, with sulphuric smell and requiring troops of workers to remove it. Some days the beach was closed. The good news - the snorkeling bay on the other side of the headland was clear of seaweed, plus there were the pools.

Great location and service!
LouAndMic, San Diego, California
Fri Jan 18 21:07:52 EST 2019
We went all out and did the Royal unlimited Xcaret experience that was well worth it. We felt like VIPs and the food and facilities at this level was top notch. The staff at the Royal area were excellent (Paola, Valeria, and Rodrigo). We stayed for a week and went to Xcaret 3 times which was connected to the hotel via private entrances and wished we could have made more time to visit the natural water park because it was gorgeous. If you don't mind the walking and waiting for the small golf cart shuttles to pick you up, book this place I would pay a little extra to get the Royal Unlimited Xcaret experience it is well worth it! :)

Amazing Resort!
kimberly o,
Fri Jan 18 17:16:32 EST 2019
My Husband and I came here for our honeymoon and had such an amazing time, we were so sad to leave. The premises are beautiful and kept super clean. There are so many places to eat with good food which is always a plus. We saw so much of the wildlife during our stay, the monkeys were our favorite to see. Upon arrival the resort lobby was beautiful but what made the resort much more welcoming was our bellboy Juan,he was so kind and funny. Throughout our stay we seen him often he remembered our names just after the short 5 minutes we spent together and everytime he would say hello, stop, and conversate with us make us laugh before getting back to work. The resort provided many activities to keep their guest entertained. On our second night there it rained all day and the resort provided games to play in the theater and there we got to meet and play dominoes with one of the animation employees Enrique Soria. Enrique hands down was the best! We got to know him very well. Throughout our stay we kept running into him and everytime he would ask how we were doing spend sometime talking with us. He would let us know what was happening throughout the day and encouraged us to join the activities. My husband and I were so happy each time we ran into him and loved talking with him! He definetly made the place feel like home. He’s a great guy! The resort has some great employees. We definetly plan on returning to the resort! Thank you for an amazing stay!



The comments and opinions on this Ratings and Reviews section of our website are the views and opinions of TripAdvisor members and AppleVacations.passengers. They are providied 'as is' and we accept no responsibility for any loss, injury, inconvenience or other damage resulting from this information. You should verify critical information (for example passports and visas, and customs) with the relevant authorities, and review our Fair Trade Contract and Things To Know Before You Go (including our Health and Safety Tips For Travelers) before you travel.
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