Cancun

Grand Palladium Kantenah Resort & Spa


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2019 Exceptional Values
Honeymoon: Fruit basket with bottle of champagne, 15% off on massages, a $400 resort coupon per room, and room upgrade (subject to availability).

Located in Riviera Maya's village of Akumal, Grand Palladium Kantenah Resort & Spa is situated within lush tropical gardens along a private white sand beach along the Caribbean Sea. Modern luxurious rooms offer comfort and a variety of views and locations. Relax at the state-of-the-art Spa, experience fine dining and endless cocktails, and snorkel or kayak through the turquoise waters.

Enjoy access to five freshwater pools and one kids waterpark around the complex, and enjoy amenities including umbrellas, sunbeds, and towel service. Two quiet pools are set in lush tropical vegetation, one beside the spa. Enjoy access to nine a la carte restaurants, including Mexican, Mediterranean, Asian, and Brazilian, as well as five buffet restaurants, and 26 bars around the complex.

The children will stay entertained with endless activities available for all ages. The youngest ones will enjoy the Baby Club for ages 1-3, while the Mini Club offers activities and games for ages 4-12. The Black & White Juniors' Club (13+) offers a video games lounge, pool tables, and a weekly disco. While the kids are entertained, parents can relax at the Zentropia Palladium Spa & Wellness Center. In addition to exclusive and personalized services (fee), the spa also features a gymnasium with modern exercise equipment. Stay active with a variety of sports, including volleyball, soccer, basketball, badminton, and archery. Don't miss the shows, live music, karaoke tournaments, and games every night in the theater.

Nature lovers will enjoy the crocodile habitat with an exhibition of their feeding. Grand Palladium Resorts in Riviera Maya have been awarded the certifications EarthCheck Silver, Travelife Gold, MARTI (Mesoamerican Reef Tourism Initiative), and the Kuoni Green Planet for their environmental policies.

Find more information about Palladium Hotel Group.

Learn more about Riviera Maya.
HOTEL LOCATION
Located 3 miles from Akumal on Playa Kantenah.
Address: KM 259.5 CARRETERA CHETUMAL-CANCUN

QR

MX
Local Phone: 011-52-984-87...
HOTEL FACILITIES
Barber / Beauty Salon
Boutique Shops
Car Rental
Concierge
Currency Exchange
Laundry / Dry Cleaning Service
Meeting Rooms
Parking(Complimentary)
Physician on Call
Pools
Number of Pools: 9

Swim-up Bar
Access to 8 freshwater pools and 1 seawater pool. Free umbrellas, sunbeds, shower, and towel service.
Water Sports on Site
Fishing: Additional Charge
Scuba: Additional Charge
Snorkeling: Complimentary
Hobie Cats: Additional Charge
Paddle Boats: Complimentary
Wind Surf: Complimentary
Other Sports Available
Jogging Trail: Complimentary
Health Club / Spa
Aerobics: Complimentary
Massage: Additional Charge
Nautilus Equipment: Complimentary
Sauna: Additional Charge
Spa: Additional Charge
Steam Room: Additional Charge
Manicure / Pedicure: Additional Charge
Facials: Additional Charge
HOTEL DETAILS
This resort offers spacious and luxurious rooms, a full-service state-of the-art spa, magnificent beach, and gourmet dining. All the guests have full use of the resort facilities of the neighboring Palladium resorts, except The Royal Suites Yucatan. Check-in: 3:00pm
Check-out: 12:00pm
Total Rooms: 413
Year Opened: 2002 Credit Cards: Visa, Master Card
ROOM TYPES
KANTENAH JUNIOR SUITE
Spacious, comfortable suite with two double beds or one king bed. Includes the same facilities as standard rooms, plus a double sofa bed. Ideally located close to the beaach and pool areas. Max. occupancy: 4 guests.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Fan
Shower
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Room Safe
KANTENAH DELUXE ROOM
Includes one king bed or two double beds, and a furnished balcony or terrace with garden views. These rooms are centrally located with easy access to the central building and the restaurant areas. Max. occupancy: 4 guests.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Fan
Shower
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Room Safe
ROMANCE VILLA SUITE
Suites are the ideal accommodation for a relaxing vacation a few meters from the beach or their main pool. They have a comfortable terrace with a hammock and their Mayan outdoor shower.
Other Amenities -
KANTENAH JUNIOR SUITE FAMILY
Spacious, comfortable suite with two double beds or one king bed. Includes the same facilities as standard rooms, plus a double sofa bed. Ideally located close to the beach and pool areas. Max. occupancy: 5 guests.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Fan
Shower
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Room Safe
KANTENAH MAYAN SUITE
Ideal for couples, suite includes one king bed, a large balcony or terrace with beautiful garden views, and a living area. Room also features a private exterior Mayan shower, a private entrance, and more.
1 King Bed Other Amenities -
Air Conditioning
Fan
Shower
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Room Safe
DINING
There are 11 Restaurants at Grand Palladium Kantenah Resort & Spa:
Punta Emilia - Open air seafood restaurant. Open for dinner from 5:30 pm - 10:30 pm.
El Gran Azul - Buffet restaurant with outdoor dining at Grand Palladium Kantenah and Colonial.
Portofino - Traditional pasta dishes, pizza, and Mediterranean cuisine. Open for dinner from 5:30 pm - 10:30 pm.
La Hacienda - Serves breakfast, lunch, and dinner.
Mare Nostrum - Mediterranean a la carte restaurant. Open for dinner from 5:30 pm - 10:30 pm.
Rodizio - Authentic Brazilian Rodizio restaurant. Open for dinner from 5:30 pm - 10:30 pm.
La Laguna - Buffet located at the Grand Palladium White Sand.
El Dorado - A la carte steak house. Enjoy premium cuts grilled and served with flavorful side dishes.
Kabah - Buffet restaurant serving breakfast, lunch, and dinner. Includes a wide variety of dishes, in addition to a salad and dessert bar.
Tikal - Buffet restaurant offering breakfast, lunch, and dinner.
La Adelita - Mexican a la carte restaurant.
ACTIVITIES & ENTERTAINMENT
Daily Activities & Entertainment:
A daily program of sports and entertainment are available on the beach and at the pool. Enjoy PlayStation, pool, table tennis, treasure hunts, mini golf, gymnasium.
Nightly Activities & Entertainment:
Shows, live music, karaoke tournaments, and more.
CHILDREN'S PROGRAMS
Baby Club for ages 1-3, "El Ranchito" Mini Club for ages 4-12, and Black & White Junior's Club for ages 13-19
Applicable Ages: 4-12

Children's Facilities
Game Room
Teen Disco
Children's Pool

Apple Vacations Customer Satisfaction Score
Hotel Average
What to expect
Food Quality
Comfort
Cleanliness
Service
151 Recommend
151 past Apple Vacationers would recommend Grand Palladium Kantenah Resort & Spa to their friends and family
TripAdvisor Web Reviews
Based on 6774reviews
What to expect
Location
Rooms
Service
Value



TripAdvisor Traveller Reviews
Excellent
Cruiser56012118278, Toronto, Canada
Fri Apr 19 16:35:33 EDT 2019
Impressed with the service!!!! Awesome Entertainment staff( Salvador, Fernanda, Benjamin and Diana and more) Food at El Dorado was incredible. The best ribs and steaks( Our waiter Felipe, the best). We will come back!!!

This place was AMAZING!!
Freedom25961282259,
Fri Apr 19 15:00:32 EDT 2019
By far the best place I’ve gone to! The food was great the people where great! Everything about this place was amazing I can’t find one thing wrong with it at all! Very well kept and very clean! I appreciate all the employees efforts to make it the best week! I stayed in the Kantenah villas and both me and my girlfriend loved it

Just ok
Anna M,
Fri Apr 19 13:33:20 EDT 2019
This was my family’s first time to the resort, we booked two Junior Suites as it says online they can be adjoining or close. Upon arrival they “upgraded” us to Romance Villas which was great for my parents but they put brother and sister together, which we then had to be placed somewhere else because it’s couples only in that area of the resort. We were then really far away from our parents and they had no junior suites to put them in even though those were the rooms we originally booked (which is probably why we got upgraded in the first place - they overbooked). The rooms are ok, outdated I think. The shower is really hard to use as you can hardly reach the controls from outside the shower and in the romance villa, the main shower is outdoors or they have another indoors with no shower curtain which makes a huge mess. The food is all mediocre at best, buffet food is mostly cold. The only place we actually did enjoy was the teppanyaki and the chicken wings from the room service menu. If you’re coming for the beach, this is not the resort for you, The beach is full of seaweed and rocks and the towel stations are very far apart. The chairs and stuff are nice but the beach is just not the best compared to other locations.The pool doesn’t have crazy loud music which is nice but there are a lot of kids which is great for families with young kids but maybe not for couples/older families. Nice kids area by the pool too. The night entertainment is pretty good, some really good singers! Otherwise the grounds are well kept and there is a lot of wild life which is really nice actually (Cats, agoutis, birds, etc.). The service on the resort for the most part is great however you need to catch a cart to get from lobby to lobby on the resort as it is huge but a lot of them are labeled for “TRS” or the travel club which are the upgraded locations on the grounds. If you are not TRS you get the worst service for rides and they will drive by empty instead of taking you. Also, we visited the spa and they will happily take you there but to leave they will only call you a ride if you are TRS or the travel club, so the carts will drive there for one person but not a family of four:). Definitely makes me not want to come back as any tier of customer.

Fantastic experience!
Travel39762191474, Vancouver, Canada
Thu Apr 18 19:25:01 EDT 2019
Beautiful hotel, fantastic staff. Waiter Cesar at the main pool and Eduardo at the Riconcito bar were exceptional. The guys who ran the tequila tasting (I cant remember their names - go figure) were funny, engaging, very hospitable. The property was beautiful, the facilities were top notch, the food was consistently good. Adelita and El Dorado were particularly good. They made a beautiful celebration for my daughter's birthday! I didnt even ask for anything special, I just told them about it and they did everything!

Beautiful resort HORRIBLE service
Jordan S,
Wed Apr 17 15:12:53 EDT 2019
The resort itself is beautiful and has plenty of amenities / activities to keep everyone occupied. It is also very large and you often have to take a golf cart to get to and from places. For example if you want to go to a decent restaurant you have to take a golf cart to White Sands or TRX. Speaking of restaurants you need to make a reservation or you will wait. All reservations must be made before 3pm and every time I went to make one I was told it had to be for the following day. The buffet food is TERRIBLE everything is stone cold, avoid it if possible. Even worse than the buffet food, is the service. Some of the employees are nice but most are downright rude and condescending. It takes 30-40mins for drink orders and they’d forget drinks or bring the wrong ones and then roll their eyes at you. Lastly, lets talk about room service. The maids did not leave water in my room so I called to the front desk and asked if someone could bring some up “no problem”. I pack and go about my business, 2 hours later still no water. I call back, “no problem”, I fall asleep and wake up 3 hours later STILL NO WATER. I call back and beg them to please send water and they do! Yes I could have walked down to the front desk but it was late, I was tired, the front desk is not close (golf cart) and that’s why there is room service.



The comments and opinions on this Ratings and Reviews section of our website are the views and opinions of TripAdvisor members and AppleVacations.passengers. They are providied 'as is' and we accept no responsibility for any loss, injury, inconvenience or other damage resulting from this information. You should verify critical information (for example passports and visas, and customs) with the relevant authorities, and review our Fair Trade Contract and Things To Know Before You Go (including our Health and Safety Tips For Travelers) before you travel.
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