Cancun

NOW Jade Riviera Cancun


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Unlimited-Luxury®   All Inclusive    

2018 Exceptional Values
Extra Value: Unlimited Connectivity:
Free calling to the U.S. and Canada. Apple Exclusive: Free non-stop transfers.
Golf: One complimentary round of golf per person, per day (cart mandatory and extra charge, restrictions apply).
Free Symbolic Weddings: Receive the Your Moments Wedding Package complimentary when booking the minimum required room category for a minimum of 7 nights. Restrictions may apply. See applebeachbrides.com.
Honeymoon: Receive the Do Not Disturb Honeymoon Package complimentary. This package is complimentary when booking a Preferred Club Suite Ocean View or higher for 7 nights or more (restrictions apply*).
Family: Two kids 12 and under Stay, Play, and Eat Free during select dates.

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Now Jade Riviera Cancun is an upscale Unlimited-Luxury® resort for couples, friends, and families, with 550 luxurious suites offering spectacular views and 24-hour room and concierge service. Stroll on the half-mile wide, white sand beach, bordered by the turquoise waters of the Caribbean Sea.

Experience some of the most innovative spa treatments available at the Now Spa by Pevonia. Enjoy a great culinary experience with a choice of eight restaurants including Mexican, Asian, International Gourmet, and Italian cuisine. Head for a night out at one of the six happening bars and lounges. And you can even enhance your dining experience further with the Sip, Savor, and See program to nearby Dreams and Now Resorts & Spas (restrictions apply, transportation not included).

Guests that are looking for an enhanced level of service and amenities opt for a Preferred Club Suite. Preferred Club accommodations include personalized check-in and checkout with concierge service, an outdoor Jacuzzi on the balcony, upgraded in-room amenities, access to Mercure Restaurant for ŕ la carte breakfast, access to the adults-only pool, two 32" LCD TVs, complimentary in-suite Internet access, and access to the Preferred Club Lounge serving refreshments and offering complimentary computer access.

Greening Your Life: Part of the Apple Vacations Greening Your Life initiative, this property is Rainforest Alliance Verified, sells locally made products in stores, and donates goods to local charities. Additional green initiatives include a turtle release program, waste recycling program, 100% environmentally-friendly cleaning products, biodegradable bathroom products, water-efficient bathroom systems, and motion-sensor light switches that work to conserve energy.

Find more information about Now Resorts & Spas.
Learn more about Cancun.

*Subject to availability and double occupancy only. Prices and package subject to change without notice. This package cannot be combined with the Your Moments Wedding Package to receive both packages complimentary and cannot be deducted when purchasing other packages. To receive the package complimentary it is only applicable to couples staying within three months of their wedding date. Couple must present a copy of their wedding invitation or marriage certificate at the time of check-in. Package is available to all guests when purchased at the selling price.
HOTEL LOCATION
Located in Puerto Morelos, just 12 miles from Cancun International Airport.
Address:
RIVIERA MAYA


MX
Local Phone: 011-52-998-872-8
Toll Free Phone: 877-577-4UNOW
Fax: 998-872-8889
HOTEL FACILITIES
Barber / Beauty Salon
Boutique Shops
Business Services
Car Rental
Concierge
Currency Exchange
Laundry / Dry Cleaning Service
Meeting Rooms
Parking(Complimentary)
Pools
Number of Pools: 3
Outdoor Pools: 3     
Swim-up Bar
Free-form fresh water pool with two swim-up bars. Adults only pool is for Preferred Club guests only.
Golf: NEARBY
18 holes at Grand Coral Riviera Maya
Holes: 0
Tennis
Number of Courts: 3
Outdoor Courts: 3
Lighted Courts: 3
Court Fee: Complimentary
Water Sports on Site
Fishing: Additional Charge
Sunfish Sailing: Complimentary
Snorkeling: Complimentary
Hobie Cats: Complimentary
Motorboats: Additional Charge
JetSki / Waverunner: Additional Charge
Waterskiing: Additional Charge
Wind Surf: Complimentary
Health Club / Spa
Aerobics: Complimentary
Jacuzzi: Additional Charge
Nautilus Equipment: Additional Charge
Sauna: Additional Charge
Steam Room: Additional Charge
Manicure / Pedicure: Additional Charge
Facials: Additional Charge
HOTEL DETAILS
Now is the time to be conscious. Of earths beauty. And nature's gifts. Step inside Now Jade Riviera Cancun, a hip destination where sophistication meets understated. A wondrous place where play and party is just steps from peace and quiet. AMResorts® will now be welcoming small dogs (22lbs./10 kg or less) at all Zoetry® Wellness & Spa Resorts, Secrets®, Breathless®, Dreams® and Now® Resorts & Spas. Guests no longer need to leave their beloved dogs behind when traveling. Beach: Half a mile of white sand beach. Check-in: 3:00 pm
Check-out: 12:00 pm
Total Rooms: 550
Year Opened: 2008 Credit Cards: Visa, Master Card, American Express
ROOM TYPES
DEAL OF THE DAY NONREFUNDABLE
King or 2 doubles, Balcony or terrace with tropical views, Ceiling fan, Alarm clock, IPod dock, Coffee maker, LCD cable TV, Jacuzzi tub in bathroom, Rain shower, Hairdryer, Iron, Minibar, Safe, WiFi ($).
Other Amenities -
Air Conditioning
Fan
Shower
Non-Smoking Available
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Room Safe
Satellite
JUNIOR SUITE OCEAN FRONT
King or 2 doubles, Balcony or terrace, Ocean front view, Ceiling fan, Al arm clock, iPod dock, Coffee maker, LCD Cable TV, Jacuzzi bathtub, Rain shower, hair dryer, Iron, Mini-bar, Desk, Safe, WiFi ($), Elevators.
Other Amenities -
Air Conditioning
Fan
Shower
Non-Smoking Available
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Room Safe
Satellite
PREFERRED CLUB SUITE OCF
Preferred Club amenities included. 765 sq. ft., King or 2 doubles, Balcony with jacu zzi, Sitting area with TV, iPod dock, LCD TV in bedroom area, Rain shower, Mini-bar, WiFi ($), Secret box for room service, Hairdryer, Iron, Safe, Alarm clock.
Other Amenities -
Air Conditioning
Fan
Shower
Non-Smoking Available
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Room Safe
Satellite
PREFERRED DEALOFDAY NONREFUNDA
King or 2 doubles, Balcony or terrace with tropical views, Ceiling fan, Alarm clock, IPod dock, Coffee maker, LCD cable TV, Jacuzzi tub in bathroom, Rain shower, Hairdryer, Iron, Minibar, Safe, WiFi ($). Preferred Club.
Other Amenities -
Air Conditioning
Fan
Shower
Non-Smoking Available
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Room Safe
Satellite
JUNIOR SUITE OCEAN VIEW
King or 2 doubles, Balcony or terrace, Ocean view, Ceiling fan, Alarm clock, iPod dock, Coffee maker, LCD Cable TV, Jacuzzi bathtub, Rain shower, Hair dryer, Iron, Mini-bar, Desk, Safe, WiFi ($), Elevators.
Other Amenities -
Air Conditioning
Fan
Shower
Non-Smoking Available
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Room Safe
Satellite
JUNIOR SUITE TROPICAL
700 sq. ft., King or 2 doubles, Balcony or terrace with tropical views, Ceiling fan, Alarm clock, IPod dock, Coffee maker, LCD cable TV, Jacuzzi tub in bathroom, Rain shower, Hairdryer, Iron, Minibar, Safe, WiFi ($).
Other Amenities -
Air Conditioning
Fan
Shower
Non-Smoking Available
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Room Safe
Satellite
FAMILY SUITE
2 Junior Suites connected by door each 700 sq. ft., One with king & the other 2 doubles, Balcony or terrace with tropical views, IPod dock, LCD cable TV, Jacuzzi tub in bathroom, Mini-bar, WiFi ($), Iron, Coffee maker, Ceiling fan, Alarm clock.
Other Amenities -
Air Conditioning
Fan
Shower
Non-Smoking Available
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Room Safe
Satellite
PREFERRED CLUB GOVERNOR SUITE
Preferred Club amenities included. King bed, Ocean front view, Inside jacuzzi, LCD TV in bedroom area, Living area with TV, Dining room, Guest bathroom, Dressing room, Rain shower, iPod docking station, WiFi ($), 2 ceiling fans, Alarm clock, Mini-bar.
Other Amenities -
Air Conditioning
Fan
Shower
Non-Smoking Available
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Room Safe
Satellite
PREFFERED CLUB SUITE OCN VW
765 sq. ft., King or 2 doubles, Balcony with jacuzzi, Ocean-view, Small sitting area with TV, 2 ceiling fans, Alarm clock, IPod dock, Coffee maker, LCD cable TV in bedroom area, Rain shower, Hairdryer, Iron, Mini-bar, Safe, WiFi ($). Preferred Club.
Other Amenities -
Air Conditioning
Fan
Shower
Non-Smoking Available
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Room Safe
Satellite

OTHER INFO
24 Hour Room Service
DINING
NOW Jade Riviera Cancun features 1 meal plan options:
All Meals, Drinks & Tips
There are 8 Restaurants at NOW Jade Riviera Cancun:
Spice - A la carte restaurant serving Asian cuisine with three Teppanyaki tables, Sushi Bar and Pagoda. Open for dinner. No reservations required.
Coco Cafe - Premium coffee and deli snacks.
Carnival - Buffet-style cuisine with a variety of international specialties.
Castaways - Beach front snack bar serving lunch specialties.
Cin Cin - A la carte restaurant serving Mediterranean gourmet cusine. Open for dinner. No reservations required. This is an Adult's only restaurant.
Mercure - A la carte restaurant serving French cuiisne. Open for dinner. No reservations required.
Capers - A la carte restaurant serving fresh Italian specialties. Open for dinner. No reservations required.
Tamarindo - A la carte restaurant serving delectable Mexican cuisine. Open for dinner. No reservations required.
ACTIVITIES & ENTERTAINMENT
Daily Activities & Entertainment:
Kayaks, Sport fishing, Eurobungee, Ocean Trampoline, Ocean Iceberg
Nightly Activities & Entertainment:
Nightly Movies (on beach). Live Entertainment
CHILDREN'S PROGRAMS
Explorers Club- Fully supervised children's program with different daily programs based on science, nature and exploration.
Applicable Ages: 3-12 years old
Program Fees: Complimentary

Apple Vacations Customer Satisfaction Score
Hotel Average
What to expect
Food Quality
Comfort
Cleanliness
Service
8573 Recommend
8573 past Apple Vacationers would recommend NOW Jade Riviera Cancun to their friends and family



Latest Apple Vacations Review >>
TripAdvisor Web Reviews
Based on 10528reviews
What to expect
Location
Rooms
Service
Value



Apple Vacations Traveller Reviews
SUSAN D.
Nov 07 2018
Hotel was wonderful. Didn’t care for how the check in went. 1 person did the signing in then passed you off to another person that was to “go over the lay out of the resort” but really was how the resort tried to talk you it sitting in on a 2 hour session about a time share.
Customer Rating: 

TEST
Too quiet
MARY S.
Nov 03 2018
Too quiet. Very little music especially around the pool. Very little to do in the evening. Only club wasnt very inviting. Bored. Other than pool, little to do on premise. Entertainment staff had little to work with. Would not go back or recommend. Drinks were great.
Customer Rating: 

TEST
Needs updates
HEAVIN H.
Oct 30 2018
The hotel was beautiful but you can tell the rooms and and buildings are older. In our room above the balcony door there was evident water damage. We also paid for an ocean view room but to see the ocean you had to look extreme right. This was a room we booked for our honeymoon so we were a bit disappointed. Our room was also directly above the restaurants so we woke each morning at roughly 4am when they started preparing breakfast. The staff were amazing and it was very clean. The pools were also great but finding a towel and lounger was a challenge.
Customer Rating: 

TEST
Very nice resort
CRISTIAN P.
Sep 03 2018
Very nice hotel with excellent staff and excellent food ! For the rooms I would not give 5 stars because our room had a bad smell in the bathroom from the shower! We called and they came to clean it right away but still smelled(it was a sewer problem)! I didn’t like the fact that our room was cleaned almost every day at 4-5 pm and sometimes after they cleaned I still found hair on the ground! The portable crib looked dirty and outdated
Customer Rating: 

TEST
Gorgeous Resort
DAVID C.
Aug 28 2018
Now Jade is a beautifully maintained, effectively run resort with customer service off the charts. Special mention for Benjamin, the pool concierge, and Julio, Elias, and Jenner in the various restaurants. All of these men helped make our vacation experience even better.
Customer Rating: 

TEST
Hurry up and wait
DAVID F.
Aug 25 2018
This was the absolute best vacation I have ever been on! I almost booked it again a week later! Anything I could ask for, the staff helped. Great food, friendly all around, and activities I would definitely try to see again. I just want to leave tonight
Customer Rating: 

TEST
Bed bugs, many less than courteous employees, no hot water for most of our stay....
DEBRA B.
Aug 18 2018
Email sent to apple customer care
Customer Rating: 

TEST
August family vacation
DEREK D.
Aug 15 2018
Our room was fantastic for our family of four. Food was better than expected and on par with other higher end all inclusives. Staff were top notch all around. Pool was fine but needed a little maintenance. The beach was the only downside. Beautiful sand but in the water was very rocky. It was tough for the kids to play in. Kids club was awesome. Entertainment was fun and the kids liked it. You have to approach the entertainment with the right perspective but it was fun. Facilities were really clean and nice. Overall we had a fantastic vacation.
Customer Rating: 

TEST
A Diamond In The Ruff
MIYA S.
Aug 10 2018
The Now Jade was truly a treat! If you can go, please take my word for it, from the time you pull up, you are greeted with warm towels to clean your hands, and champagne, upon entering in the lobby you will be amazed, with the water fountain and shark that looms from above, depending on the time of arrival your room may not be available however you are free to use all the amenities that the Now Jade has to offer, without writing a book, I will say you will never go hungry, thirsty or have a dull moment during your visit @ the Now Jade. Please take my word for it and Book your trip. ASAP
Customer Rating: 

TEST
Our review
CHARLES B.
Aug 01 2018
The beach was unusable. It was covered in seaweed. We understand that it was not the hotels fault but very disappointing. Also we were approached multiple times to be sold things. This was not at all welcomed by us. We did not want to feel pressured on our vacation. This was our time to relax. Also a very big thing was the day we checked out. We did not leave until 04:50 that day. But we had to be out of our rooms by noon. This was a very big inconvenience for us. Also they asked what time they should come for our bags. We told thme 11:50. They were already at our room at about 10:30 to get our luggage. Overall we would not return to this resort. It was ok. But we have been to better.
Customer Rating: 

TEST
Great time!
ANTHONY M.
Jul 29 2018
The overall hotel experience was excellent. The food was delicious favorite restaurant was Cin Cin. The service and check in was good they should tell you in advance that you have to put a deposit down of $300.00. Check out was easy. The bar service at the pool bar needs to have two bartenders but Michal and Tomas were walking around and brought us drinks faster. I did not see a lot of entertainment walking around compared to other resorts. They did have the usually beach/water volleyball, water aerobics, and crazy game. The beach was rocky and had seaweed but they tried to keep it as clean as they could. This is a non smoking resort with designated spots to smoke for the smokers out there that is something that should be known before you go. Overall we had a great time we were with 9 friends and family and they always took care of us well.
Customer Rating: 

TEST
TripAdvisor Traveller Reviews
Came for a family wedding and also to celebrate our anniversary.
Connector30531552607,
Tue Nov 13 09:12:40 EST 2018
This hotel was not at all what I expect. Very disappointed. Our room was suppose to be ocean view. We paid extra for this. We wanted to make it special as we were also celebrating our anniversary. My husband and I both work so hard and so much that travel is a luxury and it should be special and not a headache. Our room was nothing what the picture looked like. The picture showed the room right on the ocean. That is why we picked ocean view and payed more. The room we received was far far from the ocean and only could you see part of the ocean! We were so mad. We wanted to upgrade our room however that charge was almost $700 more. Then the hotel proceded to explain the room on the ocean is called ocean front that is why it is more! Seriously!! Scam. I would never pay that much more for this kind of hotel. Room service was awful, not only did it take forever to get anything deliever for example -we asked for mimosas because unfortunately this hotel does not serve any alcohol until 10am! Which is ridiculously I’m on vacation! Unless you get room service!? So all the way back to our to our room we go and order room service which It took an hour to get the drinks and they were all orange juice. Our refrigerator was never stocked, we order room service early in the morning one time at 6am before an early excursion and the plates and glasses were left outside our room from that morning until the next morning at 10 am they were still there. So gross.There was also ants due to no proper cleaning. No music! No music at the the bars at all! What kind of place has no music. We asked several times to play something. No I mean ZERO entertainment. No shows, clubs nothing. One place that was called the “disco” again no music and smelled so bad. That I stayed for 5 min and left The food was pretty good. But nothing crazy. They had the same food everyday at the buffet. Nothing new and nothing special. Not a lot of options. I’ve stayed at all inclusive resorts beautiful ones, where I felt like royalty, where it’s fun! Anything you wanted you received. This was nothing at all like this. No towels at the pool. Put it this way I will never go back to this place. Do yourself a favor and book someplace else. A little bit more money will get you so much more happiness out of your vacation.

All-Inclusive Experience
Harsimran G,
Tue Nov 13 00:17:44 EST 2018
What a wonderful resort for a family vacation! We stayed at Now Jade in August. Services were great, and the view was amazing. Specifically wanted to write a review to commend the employees at Now Jade. The people in charge at International Carnival were amazing. We are all vegetarians, and our son had allergies to eggs and nuts.They were very accommodating with the food despite these restrictions! Everyday, they would take us along and tell us whether each of the foods had any allergens in it. Each restaurant went out of their way to make it a great experience for our family. Waiters like Sergio and Julio were also very friendly and great! We really respect and admire their hospitality. Really appreciate it all! Thank you for making it a visit to remember.

Fantastic Place at an affordable price
coachrich22, King George, Virginia
Mon Nov 12 16:08:20 EST 2018
This resort has it all! Great restaurant options, fun activities, many pools, and live entertainment. I would especially like to recognize Franco, the concierge. He was always available and handled every situation rapidly. The entertainment team was second to none. I'd like to especially recognize, Amara, Giovanna, Paty, and Andrea for their effort to ensure my entire family enjoyed themselves. They made the trip twice as good as it would have been.

20 th anniversary and 50th birthday
_themesers, Sault Ste. Marie, Canada
Mon Nov 12 12:58:22 EST 2018
We travelled to Now Jade Nov 5-10.....it was our first time to Mexico….for our 20th anniversary and my wife's 50 th birthday. .….here is our review …. CONS... weeds on beach and water...they did try cleaning it up....rocks in water, hard to walk....didn't like the long ride from main road,...…vacation promotion, said be 1 1/2 hrs....stayed 2 hrs...if not for the 250 they gave us this would be painful.... PROS.....very appealing when you walk into lobby. Checked in right way....no waiting. The dinners we attended ….Japanese ...EXCELLENT went there 3 times....Italian very good....did really like Mexican restaurant.. chips very fresh....( food ok but no our preference).. . Didn't like the Mediterranean restaurant...(looked at menu outside..)didn't go to French dining..need long pants didn't know, probably should have had long pants.. Breakfast omelette great....our chef was excellent making omelettes Concierge desk always helpful....many workers on grounds and lobby.... Not a very large resort which is good.... . Rooms very EXCELLENT. we had room 5303, right in the centre of main lobby , pool, restaurants….great location...great service... Our main lobby bartender HERVE,.....remembered our names and the drinks we were having every night.... Entertainment team of Amara, Leo, Giovana, Chino, Ordvea, and Yahir, great job...set up the and went around telling people of what was going on.... Had a huge screen in side lobby for watching sports....very good to have a dfew drinks there watching fav game.. OVERALL this is a very good resort.....i would rate a 5 star....on everything...the cons not enough not to go back.....maybe one day.....again...

excellent place
Journey04648670611, Colonia, New Jersey
Mon Nov 12 05:34:14 EST 2018
Everyone at the resort went over and above to accommodate you. Especially Kevin at the Pool and edger at the buffet. Food was excellent at all the restaurants. There is plenty of pools so they never seemed overcrowded.an plenty of entertainment throughout the day.Rooms were really nice and comfortable and housekeeping did a wonderful job keeping everything clean and fresh. We will definitely come back again.



The comments and opinions on this Ratings and Reviews section of our website are the views and opinions of TripAdvisor members and AppleVacations.passengers. They are providied 'as is' and we accept no responsibility for any loss, injury, inconvenience or other damage resulting from this information. You should verify critical information (for example passports and visas, and customs) with the relevant authorities, and review our Fair Trade Contract and Things To Know Before You Go (including our Health and Safety Tips For Travelers) before you travel.
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