Returned home last week after a wonderful 2 weeks of sun and relaxing, hotel is stunning,, food is amazing, one of the best places iv visited for food. Thomson reps were lovley, took us on a great walk to near by village, really educational experience and done in their own time x the staff in the hotel are hard working and very friendly, you find your self sitting at the same table in the main restaurant because of the service you receive,
Our room looked over the bay, optics and fridge refilled when needed, room service is free and they do the best club and Mexican sandwich, recommended.
Shopping for drink, don't buy duty free at airport on way or way back, go to Walmart so cheap, 2 litres of vodka, Bacardi £8 ish,
The down side of the hotel
Rui hotels have changed their policies on booking into alacart restaurants, you don't book, you have to cue, which us British are really good at, but if the doors open at 7pm, by 6.30 the cue is massive, you get to the door when it opens to be told full, sorry try again tomorrow, it's a real disadvantage if you like to eat later in the evening because you don't stand a chance, out of the 14 nights we were there, visited twice, the steak and Mexican, which were amazing, that was the first week before they changed, you can always slip the reception person at the door a load of pesos that seemed to work as well, which is wrong.
Every hotel I've ever been to, swim up bar is a swim up bar, not this hotel, you can drink any where, tip your drink if you don't like it in the pool, smoke, eat, even pee, some people wouldn't move from the time it opened till it shut, every one needs the toilet some time, it was that bad one day you couldn't even get in the pool, the life guards did nothing after one lady with walking differculties couldn't get down the steps to get in the pool, it was only when reported to managment you saw a little differerence, you could get in the pool, but still could drink, smoke, eat and pee.
That was the only let down of the the whole holiday.
Loved Mexico, the people and culture x we will return.
Excellent service, friendly staff, good food and beautiful setting! Loved ALL, except for the spa receptionist😕 She refused a 15 minute service because they were closing in 20 minutes. She was the only one at the resort in the 10 days of our stay that was not accommodating.
We are a family of 5 with 3 kids ages 11, 9 and 8 who stayed in the family 2 bedroom suite for 6 nights 7 days.. we enjoyed everything this hotel could offer. Everyone was very pleasant and welcoming the restaurants were delicious the beach was beautiful. The room was very accommodating the only complaint about the room that we had was the beds were very uncomfortable other than that it was great. we had plenty of room our entire family. We attended each show at night the entire time we were there . They are very kid friendly and very entertaining. Our kids took advantage of the free boogie boards and all the free water activities the hotel offers as well as the room service and Virgin bamaha mammas. We had such a great time that our future plans include visiting other Riu hotels for our family vacations.. FYI you can sign up for a Riu card for free and you will get points for your vacation that can be used for other reservations and room upgrades..
The family room is a two bedroom suite with one master room with a king size bed a large large walk-in closet flat screen TV a couch area with coffee table in your own balcony with patio furniture. The other bedroom consist of two full size beds if pushed together we'll make another king size bed a flat screen TV and a private entrance to the shared balcony of the master bedroom this balcony overlooks the pool area facing the beach side. There is a large bathroom with a stand up huge shower and two sinks a closed-off toilet with bidet as well as a full size bathtub with shower attachment there is also a enormous walk-in closet that can be shared by both rooms..
I have just returned from our holiday in Mexico, we did have a few problems with our room but management did get it sorted which I would like to thank them for that. It's a shame that some people were smoking and drinking in the pool later in the day around children. We went with our daughter who has special needs and I would like to thank all the people who were also on holiday for there kindness they all gave her she loved her dancing at the shows yes I would recommend this hotel.
So disappointed in this Palace. I was expecting so much and really let down by the standard of this so called RIU Palace. The room was good, the food was good and that,s about the only good points. The hotel is way too far from anywhere. The beach and sea is treacherous. The pool is horrendous. The usual suspects camp out at the swim up pool bar and do not move all day. God knows what goes in the water. You see the pool staff collecting slime all afternoon at either end of the pool. Don,t forget to be up at the crack of dawn to get a sunbed by the pool. Ridiculous! Don,t think this is my first time in a RIU. I have stayed in 6 different RIU hotels, but this was our first Palace and it was way below the Hotels we were in before. Any questions, feel free to ask.