Puerto Vallarta/Riviera Nayarit

Riu Palace Pacifico


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All Inclusive    

2018 Exceptional Values
Honeymoon: Surprise gift in room, small bottle of Tequila, king bed (subject to availablity at time of check-in), late check-out (subject to availability at time of departure), complimentary upgrade to next available room category (subject to availablity and upon request), $35 spa credit in Ocean Harmony massage for two (50 min) per adult. (This discount does not apply with other promotions and discounts)

A 24-hour all-inclusive paradise! The Riu Palace Pacifico is located on Flamingos Beach, only a two-minute drive from Riu Vallarta and Riu Jalisco, and only nine miles away from downtown Puerto Vallarta. Magnificent architecture and elegant furnishings combined with unparalleled service offer guests the highest level of distinction. This luxurious and elegant resort is the ideal place for vacationers seeking total relaxation in a sumptuous environment and in the comfort of RIU's Premium brand.

Surrounded by beautiful Banderas Bay and protected by the stunning Sierra Madre Mountains, Riu Palace Pacifico is a nature lover's dream. The serene beach is a stunning backdrop from the infinity pool. Poolside beverage service is available, so just sit, relax, and enjoy the view! Non-motorized watersports include windsurfing, sailing, and kayaking.

The five restaurants serve up sumptuous cuisine, including Fusion, Japanese, Mexican, Grill Steakhouse, and International meals. Recently revamped menus now offer a wide range of cuisine and finer ingredients at the a la carte restaurants, as well as the incorporation of a vegetarian menu in all restaurants. Enjoy unlimited domestic and select imported drinks at the five bars, including a swim-up bar. Also, each junior suite is equipped with a mini-bar and liquor dispenser.

Nighttime entertainment is close by - take a short stroll to Riu Vallarta or Riu Jalisco and dance the night away at the disco. Entrance and drinks are included! Or, sit down, relax, and enjoy a live show. Entertainment is nightly at the resort, for those not wanting to leave the hotel grounds. RiuLand Mini-Club is non-stop fun for kids ages 4-12!

Find more information about Riu Hotels & Resorts.

Learn more about Puerto Vallarta/Riviera Nayarit.


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HOTEL LOCATION
Address: CONDOMINIOS FLAMINGOS NAYARTA
BAHIA DE BANDERAS
NAY

MX
Local Phone: +52-322-226-6624
Fax: 011-52-322-226-6627
HOTEL FACILITIES
Barber / Beauty Salon
Business Services
Meeting Rooms
Pools
Number of Pools: 2
Outdoor Pools: 2     
Swim-up Bar
Infinity swimming pool with adjoining jacuzzi and swim-up bar. Children's swimming pool.
Water Sports on Site
Scuba: Additional Charge
Health Club / Spa
Massage: Additional Charge
Nautilus Equipment: Additional Charge
Sauna: Additional Charge
Spa: Additional Charge
Steam Room: Additional Charge
Manicure / Pedicure: Additional Charge
Facials: Additional Charge
HOTEL DETAILS
This properties feature 24 hour All-Inclusive five restaurants, five bars, room service, spa, and exchange privileges with Riu Vallarta and Riu Jalisco (restrictions apply). Beach:
Total Rooms: 445
Year Opened: 0 Credit Cards: Visa, Master Card, American Express
HOTEL RESTRICTIONS
No Spring Breakers. No student groups are accepted unless at least one person in each room is 21 years or older.
ROOM TYPES
2BD SUITE PARTIAL OCNVW
One bedroom with king bed, second bedroom with two double beds. Split-level living room area with sofa. Bathrooms equipped with a hydro-massage tub and extra shower cabin. Balcony or terrace features a partial ocean view.
Other Amenities -
Air Conditioning
Balcony or Terrace
Minibar
Hair Dryer
Iron
Radio Alarm Clock
Television
Room Safe
Satellite
JR SUITE OCEAN VIEW CONNECTING
Connecting rooms are two rooms being sold as one unit. Please review the description for the Junior Suite Ocean View.
Other Amenities -
Air Conditioning
Balcony or Terrace
Minibar
Hair Dryer
Iron
Radio Alarm Clock
Television
Room Safe
Satellite
JR SUITE RUN OF HOUSE CONNECT
Connecting rooms are two rooms being sold as one unit. Please review the description for the Junior Suite Run of House.
Other Amenities -
Air Conditioning
Balcony or Terrace
Minibar
Hair Dryer
Iron
Radio Alarm Clock
Television
Room Safe
Satellite
JUNIOR SUITE PARTIAL OCNVW
Split-level sitting area and sofa. Balcony or terrace with partial ocean view. Two double beds or one king bed. Bathrooms equipped with hydro-massage tub. Liquor dispenser.
Other Amenities -
Air Conditioning
Balcony or Terrace
Minibar
Hair Dryer
Iron
Radio Alarm Clock
Television
Room Safe
Satellite
OCEAN VIEW SUITE W/ JACUZZI
Suite with one king bed. Complimentary minibar and liquor dispenser. Large balcony or terrace with private Jacuzzi and an ocean view. Split-level sitting area and sofa.
Other Amenities -
Air Conditioning
Balcony or Terrace
Minibar
Hair Dryer
Iron
Radio Alarm Clock
Television
Room Safe
Satellite
JR SUITE PARTIAL OCNVW CONNECT
Connecting rooms are two rooms being sold as one unit. Please review the description for the Junior Suite Partial Oceanview.
Other Amenities -
Air Conditioning
Balcony or Terrace
Minibar
Hair Dryer
Iron
Radio Alarm Clock
Television
Room Safe
Satellite
JUNIOR SUITE OCEAN VIEW
Other Amenities -
Kitchen
JR SUITE PARTIAL OCEAN CHARTER
Other Amenities -
Kitchen
JUNIOR SUITE OCEAN VIEW
Junior suites have split-level sitting area and sofa, and a balcony or terrace with ocean view. One king-sized bed or two double beds. Bathrooms equipped with a hydro massage tub.
Other Amenities -
Air Conditioning
Balcony or Terrace
Minibar
Hair Dryer
Iron
Radio Alarm Clock
Television
Room Safe
Satellite
JUNIOR SUITE RUN OF HOUSE
Junior suites have split-level sitting area and sofa. Two double beds or one king bed. Balcony or terrace with garden view. Bathrooms are equipped with a hydro-massage tub.
Other Amenities -
Air Conditioning
Balcony or Terrace
Minibar
Hair Dryer
Iron
Radio Alarm Clock
Television
Room Safe
Satellite
DINING
Riu Palace Pacifico features 1 meal plan options:
All Meals, Drinks & Tips
There are 5 Restaurants at Riu Palace Pacifico:
La Peninsula - Restaurant with terrace
La Toscana - Poolside restaurant/steakhouse
Guacamole - Mexican restaurant
Kyoto - Japanese restaurant
Krystal - Fusion restaurant
CHILDREN'S PROGRAMS
Mini-Club

Children's Facilities
Children's Pool

Apple Vacations Customer Satisfaction Score
Hotel Average
What to expect
Food Quality
Comfort
Cleanliness
Service
3499 Recommend
3499 past Apple Vacationers would recommend Riu Palace Pacifico to their friends and family



Latest Apple Vacations Review >>
TripAdvisor Web Reviews
Based on 4028reviews
What to expect
Location
Rooms
Service
Value



Apple Vacations Traveller Reviews
Amazing memories made at the RIU!!
CHRISTY B.
Dec 06 2017
RIU Palace Pacifico is always top notch! Ismael (RIU Entertainment) was awesome! FUN and kept us entertained. Victor in the Sports Bar treated us GREAT! 3rd year going and definitely will be going back!
Customer Rating: 

TEST
Love this Resort, but
PAMELA P.
Dec 04 2017
I love this resort! The grounds are beautiful, the staff amazing and it is always a good time. However, I would respectfully request that they put an outdoor smoking area near the restaurants that has tables and chairs. This would be far better than 10 people crowding around one ashtray.
Customer Rating: 

TEST
ENRIQUE H.
Nov 25 2017
when arrive to to hotel they didn't have any information of my check in went to a lot of trouble just to get my room ?
Customer Rating: 

TEST
Choose somewhere else
ERIC E.
Nov 16 2017
So many issues! First there is no children pool the site is plain wrong. There are many children in every pool including the pool bar. We asked and the front desk said no all pools are the same and you are lucky you aren't at the resort next door there's even more children there! Biggest problem at the hotel is people go down at 5am and take all the good pool chairs. When we asked what time you could start doing that the front desk replied you aren't supposed to do that. But everyone is and most reserve 10-12 chairs. The hotel looks clean until you look closely at that point it is barely average. The entertainment of which there is one thing going on per night is very poor. There's no alternative though so you basically are stuck there or in your room as everything else is closed by then.
Customer Rating: 

TEST
Riu Palace Pacifico
GARY S.
Nov 06 2017
We had a great time at the Pacifico. The only place we ate was at the buffett and it was good. The staff at this hotel is fantastic!
Customer Rating: 

TEST
KENNETH D.
Oct 25 2017
I was a little disappointed my wife broke her leg there in the room and no one gave us to much help. Apple people helped with getting wheel chairs at the airport but that was all they offered. we had to rent a wheel chair on our own and the people were great helping me get around.
Customer Rating: 

TEST
My issue was that Apple told me this was an Adult Only facility and it was NOT. I was very dissappointed and my reconsider using Apple again due to that. I would expect some sort of a credit due to this major mis-communication.
FRANK S.
Sep 25 2017
My issue was that Apple told me this was an Adult Only facility and it was NOT. I was very disappointed and may reconsider using Apple again due to that. I would expect some sort of a credit due to this major mis-communication.
Customer Rating: 

TEST
RIU Palace
CHRISTIAN Y.
Sep 17 2017
Great hotel, friendliest staff, and the Michael Jackson show is awesome!
Customer Rating: 

TEST
**Warning**Active hotel theft operation complicity supported by hotel management.
MICHAEL M.
Sep 12 2017
Our room was robbed of $900 USD within hours of checking in and the hotel assistant manager Paula Garcia Alvarez blamed us for it even though when you read the posts on FB about this specific hotel it is very clear that there is criminal operation involving staff working out of this hotel!!! DO NOT STAY HERE if you value your cash and belongings !!! For all those who have been robbed at this hotel, go to the Ministerio Publico (10 minute cab ride from the hotel) and file an "Acta Circustancial" . Do that after you contact the local police at 52 01 329 291 06 66 to report your theft . They will not investigate without video evidence but maybe if they are called out to this criminally complicit hotel enough (like we did) they will eventually open up a formal investigation. We need to look out for the next customer who will certainly be robbed here! Also, demand to speak to the Hotel Director General as Paula is probably not informing him of the pervasive crime taking place on her watch as hotel supervisor.
Customer Rating: 

TEST
Riu Palace Pacifico
DONALD W.
Sep 07 2017
Resort was amazing in all ways. Room was comfortable and clean. Housekeeping obliged all requests quickly. Food was very good and good assortment at the buffet. We overall had an awesome stay.
Customer Rating: 

TEST
Magnificent vacation
YULIYA C.
Jul 27 2017
Beautiful resort, polite and courteous staff, delicious & various food, excellent entertainment. Amazingly relaxing.
Customer Rating: 

TEST
TripAdvisor Traveller Reviews
Great Resort, Excellent Staff!
Travis S,
Sun Dec 10 05:01:19 EST 2017
If you are looking for an above average experience this is the place, it’s very elegant feeling, and the staff is tenacious in their service. All of the bar tenders were friendly and always quick with a greeting, smile and drink, wait staff was also very attentive and willing to go the extra mile if asked. The Resort is not “new” and has some areas that need updating/remodeling. The tile pool is beautiful but starting to show it’s age with some missing tiles and grout, same with the bathrooms, they are clean, but showing signs of age. And if I had a real complaint it would be distance from the pool to the bathrooms, and you have to traverse a flight of tile steps to get to them..... I would say more of a design/thoughtfulness problem than anything else. Otherwise it was a great week, good friends, and excellent meals! Bruno at the breakfast buffet was top notch all week Long. The buffet was VERY good, a great assortment of foods and enough variety to keep everyone happy! Thanks Riu we had a great stay!

Starting to look a bit shabby
jeffreytracy, Porth, United Kingdom
Fri Dec 08 21:26:35 EST 2017
The look of the hotel in pictures and video show the hotel as amazing.When you look a bit closer it needs a lot of maintenance to bring it to the 5 star rating,the mosaic tiles are coming off in the pool,which is covered with a scum its not being cleaned to a high standard.So go to the beach then? No the sandy beach is littered dirty and shingly in a lot of places.Walk the beach and you will see open end waste pipes coming from properties and street drains.Go in the sea and you can't see your feet at waist depth,beware the stingrays.My wife had food poisoning which lost us around 10 of our 14 night holiday.It was reported to chefs,manager and thompson rep,Several other people became ill as well.Battered fish which was raw inside we think it was frozen and not thawed properly affecting cooking time. There were a lot of thefts be carefull and put everything in safe.The upside is the staff are amazing and really helpful. We asked for a high floor sea view and quiet room,First 2 requests spot on but you won't get a quiet room there are loads of birds that roost in the palm trees at the moment,be ready for your 0530 am alarm call loud or what and the same at sunset,they're all around the restaurants pinching food and sugar satchets. My advice is book somewhere else

Another Great Vacation
Adele F, Saskatchewan
Mon Dec 04 17:45:27 EST 2017
My husband and I Just returned from a two-week stay at this lovely resort - we have come back at least 10 times! Yes, this hotel is like a grand old dame that needs a little TLC but the lovely elegance combined with the friendly accommodating staff keeps us coming back. We book a partial ocean view which suits our needs nicely - and on the 7th floor (inside) not bothered by noise. We spent our entire time on the beach and when the tide goes out there is a nice flat walking area to take advantage of. Bar service on the beach was great but they could use more than one waiter as he was kept running all day. We did not go to any specialty restaurants as the buffet suited our needs - good variety and we ate whenever we felt like it. We tipped our waiter every time and were rewarded with a special table with roses on our last night there. Some of these people have become like friends to us and remember us from previous visits. There is entertainment every night, but it seems like audience participation nights like Minute to Win It happen too often. Used to be only Sunday nights, but it was 3 nights in one week. We do not like these shows and others don't either judged by the number of people in the audience on these nights. I wish they would bring back Mamma Mia and Grease. The honesty of the staff must be mentioned. I wore a cherished necklace one evening to dinner and the show. It wasn't until we got back to our room that I noticed it was missing. I looked all over the room hoping it had become unclasped before we went out - to no avail. I had resigned myself to its loss as I knew I would never get it back if lost outside the room. The next day when we came in from the beach - there was my necklace on the bedside table. The maid had found it when cleaning! What a gem! It's the people that keep us coming back time after time and we will be back for sure.

Spotless, safe, clean and a good choice of food .. don't miss out on the local wildlife within walking distance
Martin S,
Mon Dec 04 09:37:39 EST 2017
The flight Flew out of Manchester we arrived about 2 hours before the 0955 departure time. We chose long stay parking at the airport with the bus shuttle which was good value and perfect, buses were regular and one arrived as we had parked up. On arrival a T2 breezed we through check-in and had elected the express security pass which got us through fairly quickly. The plane was a Dreamliner and we had chosen two together in the centre with extra legroom. We were a late booking and if I’d had the choice would have preferred a window seat at the route out in clear weather took us out of the UK via The Highlands and then onto Iceland and Alaska, it was a clear day too. Not sure the few quid for the extra legroom made that much difference but there were empty seats, had one next to me which is handy on a long flight. Seats are okay at 6ft and 16 stone I was fairly comfortable. Reasonable choice of in flight entertainment with free earphones supplied by Tui. In flight meal x2 provided and a drink service that came round a couple of times. One benefit of the extra legroom seats (I think 30 upwards) was that you were second to board and close to an exit door on arrival. 6/10 Arrival Puerto Vallarta Airport is not a huge place, you will be given a couple of documents to fill in on the plane for customs, do so it will save you time. One is effectively your visa for your stay don’t lose it or there will be a cost on trying the leave Mexico. We breezed through customs again but be aware you press a put before passing through and it randomly selects passengers for bag searches. The second thing to be wary is timeshare sales, these are everywhere once you exit customs and they will purport to be from Tui/Thompson or be your booked taxi, walk straight through and ignore them. Unfortunately genuine reps aren’t allowed in the airport, only these cowboys. Once outside you will be met by your rep who will allocate you a private taxi. I used the Tui transfer but I think catching a waiting taxi might have been cheaper overall, around 300 Mex Peso (£10-12), there were plenty about. Taxi to Rui Palace took around 25 minutes. The drivers tip is apparently included in the price you have paid for a transfer but I felt compelled to tip him again for mauling our cases, I only had 50 Mex Peso notes and above, a fair tip for most things is 20 so get some 20’s up front if you’re a tipper. Americans just tipped in dollars. 7/10 Hotel Arrival The Rui Palace is in a gated complex with security and a mile long avenue of palms leads you up to the entrance. Take note of the small pond and wooded area on the drive in, worth a walk along there if you wish to take in some of the wildlife. We saw enormous Turkey Vultures and giant Iguanas basking in the trees as well as the usual small lizards and turtles. Opposite the hotel there is a large family of Coatimundi a member of the racoon family, they are fairly friend and partial to fruits and berries. The foyer is a really impressive part of the hotel. Tip take a small pair of binoculars. Check-in was simple and Rui received you with the usual glass of something with cherries in it. You get two card keys and two towel keys and the code for the wifi. Bellboys take your bags and are quickly to arrive at your room. Again worth having 20 Mex Peso for the tip. 9/10 The Room We had a junior suite on the 8th floor with a partial sea view which was still fairly impressive. I’d personally recommend a high floor for a couple of reasons not least of all an unobstructed view. A high floor also gave a little more piece from the entertainment noise going on below if you wanted an early night (it finished at 11ish), there’s also a lot of noise from birds in the palms below which you get used to. Our room had ample space, good size bathroom with two sinks and a jacuzzi. Twin beds had been pushed together, would have preferred one large bed, and a decent seating area with a couch and table. The balcony was small but good enough to wind down on. The room had a well stocked fridge that included local beer, 7 Up, pepsi and soda water. Optics included Vodka, Tequila, Whiskey and Rum, would have prefered one of them to have been a gin but that’s a minor detail. Just one point there were toiletries provided but not much and the shampoo/shower gel dispenser in the jacuzzi/shower was well placed or that great, you might want to pack your own. We noticed that the TV wasn’t working check the coaxial connector at the back ours had been unscrewed, perhaps intentional to provoke a call to room service and generate a tip? Perhaps I’m just being paranoid. Room service is available with a fairly decent 24hr snack menu 9/10 The Pool A single large pool with a swim-up bar and an infinity pool. Sunbeds are plentiful but like anywhere if you’re a sun god and want the best spots then get up early and put your towels on the beds you want, we didn’t and were never really disappointed where we ended up. Obvious one but the sun comes over the front of the hotel and sets to the sea at the back at around 1815hrs (November). The sunsets are spectacular and don’t miss the opportunity to get a few shots of it disappearing. There’s no shortage of service around the pool and the beach area that belongs to the hotel and offers some natural shade below the palm trees. I wasn’t struck on the quality of the drinks from the pool bar compared to elsewhere on the hotel but they are okay. Entertainment teams work hard and position themselves and their activities on the left hand side of the pool as you look out to sea, if you want some piece from that position yourself at the opposite end of the pool, it will put you closer to the toilets too which are just a short walk away. 8/10 Food & Restaurants There are five places to eat, six if you include the Sports Bar that offers a range of snacks. La Toscana is the steak restaurant Probably my least favourite and perhaps down to my choice of meal. Didn’t particularly enjoy the steak and like most places was let down by the quality of the wine. Krystal is the gourmet restaurant My joint favourite, service was excellent and the food was great, the wine served even tasted better Kyoto is the Japanese restaurant Served a better steak than the steak restaurant, I’m not a fan of Japanese food but it was okay, if you like Japanese then I’m sure your experience will be better than mine. Guacamole is the Japanese restaurant Really enjoyed this meal and the buffet area you could dip into to supplement your main meal. The waiters were attentive and served my other half a Mexican coffee with Tequila which they light up in quite spectacular fashion, dipping the lights to maximize the effect. Peninsula Buffet is the main walk-in buffet restaurant As the main walk in buffet this was pretty impressive with an very changing menu plus some regulars. Breakfast provided a great choice from pancakes and pastries, through to different and an omelette bar where you could build your own. There was fruit and cereal aplenty and you could muster a full English from the choice on offer only spoiled slightly by bread and butter that we aren’t quite used to. Sports Bar All drinks available here including a decent cup of coffee, there is a 24hr snack bar with sandwiches and a microwave to warm burgers and hotdogs etc. Overall you can’t go wrong with the choice, for the themed restaurants there is no reservation process. If it’s full they will take your name and give you a pager, we found it easier to get in as a couple having observed larger groups turned away. All the staff work really hard and were always attentive and made sure you had a glass full of water and/or wine etc. 8/10 Trips Tui offer a number of trips we were only there for a week so chose one, the ‘off-road adventure’ in a yellow military style truck. We had to get a taxi to start the trip which only cost 120 Mex Pesos and the trip itself was about £75 each. The trip took us on a tour to San Jose where after seeing tortillas been made and sampling them we had a short tour of the town and the tour guide told us some of the history of the are. Then followed a trip into the forest along a riverbed and a 30 minute or so hike along a track taking in some of the flora and fauna. Short ride to a small holding in the forest which was a family run business,here we had a go at making and baking our own corn tortillas from scratch and enjoying them with some salsa made from fresh ingredients picked up in San Jose, washed down by free beer. Next onto beech house rented by the trip company where we were treated to a BBQ and tequila tasting. All in all worth the £75 and the driver kindly dropped us at our hotel to save the taxi fare back. Tip is to take a pair of sensible shoes if you intend doing this trip, sandals are not idea. Also this is a rough ride and quite a climb into the truck so if you have back problems or mobility issues don’t do it. 9/10 Shops We didn’t use the shops at the hotel but if you want some extra supplies it’s about a 20 minute walk to the Mega Store just turn right outside the hotel, left at the island and walk to the security gate and beyond sticking to to the left. Cross the main road using the footbridge. Great selection of wines and spirits and some English beers if your desperate. We also visited the Liverpool Shopping Centre to pick up some sensible shoes!! It was okay but pretty standard and not cheap. 6/10 Accessibility This is a good hotel if you have mobility issues there are ramps everywhere except for down to the main beach. There are foor lifts at each end of the hotel and we were never waiting long for one. 9/10 Timing If you want to see whales on one of the sea adventures don’t go until after December, on hindsight I would have delayed for a week. Also the hotel starts its Christmas festivities from December 1st, the day we left, would have been great see everything lit up (my timing not the hotels fault) Overall a long flight to a great hotel, not much to do around the hotel but the walks along the sandy beach in either direction and watching the sunset were enough for us. Mainly Americans, Canadians, Brits and some Mexican guests and never saw and trouble, heard any bad language or was made to feel uncomfortable. This hotel and Mexico is extremely safe and in all of our walks we never once felt worried. I’d recommend this hotel and Mexico in general if you don’t mind the flight. 8/10

Amazing hotel and friendly staff
Sday16, Weston super Mare, United Kingdom
Sun Dec 03 03:29:31 EST 2017
The hotel was amazing in every way, me and my boyfriend stayed for 2 weeks and wish we had stayed longer! All the staff were incredible and genuinely friendly, especially Fransisco and Jose at the pool bar who couldn't have done more for us and were a great laugh! The hotel was clean, spacious and the gardens were well looked after. The food was great and there was plenty to choose from! Overall I would highly recommend the RIU Palace Hotel and will 100% return in the future!



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