Apple Vacations Traveller Reviews
after staying there several times,we always get rooms by the construction side.One would think being a repeat customer and a riu member they could do a little better.Maybe if we complained a little???This time they blamed apple because they did not put repeat customer on the reservation.
Japanese Rest. and gym
This offering was in the Fair category. The Gym needs to be refreshed with new equipment.
Delayed check in.
The overall rating was very good. I was upset when we arrived at the hotel at 12:30 and was not allowed into my room until almost 4pm. That was after I complained to mgt. I went to the maid at 1:30 and found out that the room was ready. Any time I get to the hotel early and the room is ready I am able to get into the room. This was an Apple trip. I had no choice for the arrival time.
We had bed bugs and while the hotel did switch out the mattress and bedding it didn't address our clothing or the fact that we had bites all over
The bed is pretty stiff
I would like to point out two things about the beverage service at this property. In our Jr. Suite, we had four choices of liquor to enjoy. Rum, Vodka, Brandy and Tequila. If one should not drink any of these, you would need to go to one of the lounges to get what you want. I asked if I could get a bourbon and the staff said that what we had is hotel policy. Secondly, we found out that if you were running low on in room liquor, you could not get a refill until you were totally empty. In an all exclusive, you should be able to request what you drink, not what is offered.
Beds could be more comfortable.
Amazing memories made at the RIU!!
RIU Palace Pacifico is always top notch! Ismael (RIU Entertainment) was awesome! FUN and kept us entertained. Victor in the Sports Bar treated us GREAT! 3rd year going and definitely will be going back!
Love this Resort, but
I love this resort! The grounds are beautiful, the staff amazing and it is always a good time. However, I would respectfully request that they put an outdoor smoking area near the restaurants that has tables and chairs. This would be far better than 10 people crowding around one ashtray.
when arrive to to hotel they didn't have any information of my check in went to a lot of trouble just to get my room ?
Choose somewhere else
So many issues! First there is no children pool the site is plain wrong. There are many children in every pool including the pool bar. We asked and the front desk said no all pools are the same and you are lucky you aren't at the resort next door there's even more children there! Biggest problem at the hotel is people go down at 5am and take all the good pool chairs. When we asked what time you could start doing that the front desk replied you aren't supposed to do that. But everyone is and most reserve 10-12 chairs. The hotel looks clean until you look closely at that point it is barely average. The entertainment of which there is one thing going on per night is very poor. There's no alternative though so you basically are stuck there or in your room as everything else is closed by then.
TripAdvisor Traveller Reviews
All inclusive to the max
We're just back of a 15 days wonderful stay at this resort in the end of january and the beginning of february.
We liked it very much, wonderful staff always cleaning and a nice weather. We also stayed in other RIU's in the cape verde islands and we think this RIU is just a little bit better. We liked the riu palace at the cape verde islands also very much, but the all inclusive was here just a bit better, for example, better service next to the pool, more towels in the room (we had 4 large towels over here and they were changed (if used) twice a day) the gym supplied also there own towels, so you don't have to bring your own towels to the gym.
We arrived at 9:30 in the morning and our room was not yet ready (which I can understand). But we could already do the check in, we got a welcome drink and the wrist band and from that on we could use all the facilities. So we had already lunch and a wonderful day next to the pool before we got the room.
The rooms are spacious, clean and there are 4 topics and a well stocked fridge.
The only problem we had was that our predecessors had smoked in the room. This is maybe not the fault of the hotel but the inconsiderateness/rudeness of some guests.
Though I do think the hotel management should act more stringent to this behaviour. They do clean the rooms each day and the housekeeping will smell the air when someone has smoked in the room. I think when the housekeeping notice this the management should give these persons one warning and when it happenes again the have to remove this people from the hotel/ or give them a fine. It is very disgusting for other people who don't smoke and the rooms are non smoking so please make sure that these regulations are obeyed.
Our first room was on the third floor overviewing the courtyard which is very beautiful.
After one week the hotel management offered us (because they couldn't remove the smoke smell after spraying the room several times) a upgrade to the 8th floor. We accepted this and the view is even better from this level (Much thanks to the management for the this solution which we appreciated very much). You could see across the bay and we saw some Dolphins and a whale one time(wish we had binoculars).
The only negative point of both rooms was that the shower is in a bathtub, this was not a problem for us (we are in our late 30s) but I can imagine that when you are much older or have some disabilities that getting in and out of the bathtub is a hazardous activity. I light above the bathtub will also be a pro, it is pretty dark when the curtain is closed.
The pool is large and there are more than enough places to relax. We're early risers, so we went down each day at 7 am to have breakfast and we putted our towels before having breakfast on a nice spot and we had hardly never a problem finding a nice spot.
We had a wonderful service next to the pool and they knew all of the cocktails very well and these waitresses/waiters work very hard all day to serve your drinks. Entertainment team is also very nice and they put lot of effort in several activities each day. The crazy game is good for a good laugh each day (not something for me to participate but i liked to watch). I liked to participate in the beach volley and waterpolo and I enjoyed that very much. People complain about the distance to the toilets, but I think that is only a problem for the very lazy (and maybe if you are on the for end of the beach), but when you're near the pool it is never a long walk to the toilets.
We had never a problem of getting drinks in the swim up bar when we were in the swimming pool. Yes there are people staying a lot of there time in the pool but they never occupy the whole bar. There is a more quiet part and a more raucous part (with music) of the pool. We saw one day some people arguing over the music, we thought that was a little bit sad. We liked the music but if you didn't like that you could easily sit on the other side of the pool where you couldn't hear the music and could relax quiet, but that is just our opinion.
The shows in the evening were almost all very good, the Michael Jackson show is very good (but also the circus, tenors, cabaret etc were really good).
We also did the kitchen tour during day time and we can recommend these tour very much, nice to see how it works behind the screens and how many people are working to make your stay fabulous. One thing we didn't like was the cooling in the theatre, you need a jacket or long sleeves because of the cooling in the theatre, we would have liked it if they didn't cool the theatre this much. We are coming to this part of the world to warm up, not to cool down.
The hotel is kept very clean and the whole day you see staff cleaning, the lobby is hugh and impressive. The property is not very large and all things are a short walk, that was probably nicer in the cape verde islands, there the property was larger and you could walk more over the property.
You have one breakfast restaurant (peninsula)and you have a lot of choice I liked the fresh made omelettes each day. Most of the days the temperature was in the morning (7am) high enough to eat outside.
You can have Lunch from 11:30 am in the La toscana en from 1PM in the peninsula. The choice in the peninsula is much larger than in the la toscane.
Dinner is buffet style in the peninsula or you can have dinner in one of the four themed a la carte restaurants (Japanese, Krystal, Mexican and Steakhouse). We tried them al except the Japanese and liked them all especially the Mexican and the steakhouse. But actually the buffet restaurant is so good and the choice is so extensive that you don't have to go the the a la carte restaurants, but just for the change it is nice to go.
Most of the days we had dinner outside at the peninsula and we liked that more than inside (because of the cooling inside). The only improvement they can use outside would be the chairs and tables. The chairs are not comfortable and a lot of tables and chairs are very wobbly (so they can use some new ones).
Wifi is patchy and it would be nice is this was a little bit more reliable.
We didn't use the beach very much, we don't like the sand between our toes (sorry that is just a disability of us). We made a few walks over the beach (to the other RIU's and Bucerias), which are both a easy and short walk. But if you want you can walk over the beach for miles in both directions. We do think that the palace is certainly the best RIU of the three, but also the other RIU's looked nice. The palace has for sure the largest pool and the most beautiful lobby and building.
We used the gym a view times, we liked the towel and water service, but they can use a view new appliances, because some are not working properly.
Overall we had a wonderful relaxing stay due to the diligence of the staff and the wonderful resort and weather.
Would we go back, probably, if we decide to go back to this part of the world we would return to this hotel for sure, but for people from our part of the world it is a long flight.
Great Service and Staff, Clean common areas, a few issues with the room
Overall we had a good time at the Riu Palace Pacifico. They have a great staff and the service in the bars and restaurants was consistently good. Food was good at all of the restaurants and bartenders were quick and happy to make what you liked. Meat cuts were actually better than expected for a resort. Don’t be afraid to try through beef at the Japanese restaurant or filet at the steakhouse. The pool was clearly a few years old with some missing tiles etc, but the staff did a great job keeping the water and area very clean. Common areas, bathrooms, etc were consistently cleaned and details maintained. Pool chairs in “prime” locations fill up early (before 7am)but there is always something available poolside and on the beach. Also- we didn’t figure out until day 3 that the larger buffet opens for lunch as well at 1pm. Great alternative from La Toscana
We did have some issues with the room. The air was VERY musty and a slightly mildew and mold smell. More than any other rest we’ve stayed at. On top of that the air conditioning went out twice in the room on our trip. It was probably 85+degrees in the room and so damp. Horrible night sleep twice from this. It eventually got fixed both times but rather frustrating. The front desk wasn’t really concerned. Our clothes just stunk from the musty smell. The mattress and pillows need were also needing replacement. Old, worn our sheets and pillows and oddly hard mattress with soft spots.
Amazing staff but I don’t think I’d stay again because of the room issues. Four stars based on the experience during the day.
Perfect hotel for food, ambience, entertainment, location.
We loved the Riu Palace. The staff was exceptional, especially Izco the entertainment manager. The food was delicious and more than plentiful, the rooms clean and all amenities there and the location on the beach is perfect.
Very nice Resort, staff is amazing, no issues
We had a great time, traveled with 3 other couples, the buffet was one of the best parts. They had great variety and excellent choices. The buffet was VERY tasty, if you couldn't find anything you liked...... you are very hard to please. The steak house had one of the biggest lobster tails I have ever seen and the filet is the way to go when at the steak house (strip steak was not as good). The Mexican restaurant was also fantastic, great food..... By the way they are not afraid of HEAT, the roasted-grilled peppers on the buffet/salad bars are STUPID hot....
All of the staff were fantastic, we had absolutely no issues with the staff they were always very helpful in any and all ways.
I had read about issues with things being stolen around the hotel and out of the rooms we had no problems, everyone in our party had a great time. We spent time on the beach, at the pool and took in some shows, all in all it was a great time and I would highly recommend this resort.
Alright all that being said when we were there the pool was showing some signs of age, it had some tiles that needed to be replaced and don't drink the tap water at the resort.... everything they serve is bottled but I was dumb and drank some water while in the shower..... badness..... But when you are traveling I would recommend against drinking tap water almost anywhere you go if there is any question.
overall very impressive
Have stayed at 8 hotels in Nuevo over the years and the Palace is one of the best. Room was great until last few days when cleaning service seemed to deteriorate. Buffet was excellent, staff were accommodating.I personally do not know why Mexican All inclusive's think they need to have "specialty restaurants" because I generally find them awful in terms of quality and service .You would often see the "restaurant" diners in the buffet after their meal. Stick to the buffet and order the Spanish wine.Overall the property was great and I would recommend the Riu Pacifico. We will return next year..
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