Just returned from this Riu and I must say as a frequent Riu customer this is one of the best, nothing is too much trouble,entertainment staff Diago,Edgar etc need either pay rises or medals because they remain smiling throughout everything, reception staff always smiling and helpful, food, like most all inclusive so can become repetitive but loads of choice, just you become fed up of eating, you can eat 24/7 all drinks are well know brands including southern comfort and Campari, optics supplied in rooms and refilled when empty, fridge full of mixers and water if your missing anything reception will send up housekeeping straight away rooms lovely and clean, we received a turn down service with chocs on pillows and clean towels for morning I cannot find anything bad to say about the palace and if it wasn't so far away I would be a regular visitor.
While there we took trips with Vallarta adventures and they were fantastic going far beyond expectations, when returning from rhythms of the night in a storm they were ready with umbrellas even though they were soaked through, also the Thomson reps who we booked trips through Julia, Lorenzo and the team were so helpful always explaining how to save money and not trying to force you into things, I think this was why we went on so many trips, well I could go on and on singing the praises of the palace, Mexico and all the people involved but hopefully you get my gist.
Me and my girlfriend booked a fortnight away here and couldn't have asked for a better holiday.
After an 11 hour flight we managed to get through the airport very quickly. One tip for people flying with Thomson is do not stop till you get out the main doors!! Look for their blue uniforms, if you don't then you'll find you are chatting to people about time shares and Condos whilst they pretend to work for Thomsons!! The taxi ride is 20 mins tops, get the driver to crank up the air con and relax.
On arrival at the hotel we were greeted with a drink and our reps who were more than helpful. We weren't happy with the view from our room so asked to change, this was sorted out straight away.
The pool and beach are literally 50 meters from reception which is excellent. Yes the pool is slightly noisy but nowhere near as bad as what people have made out on here, just more a party atmosphere. Although our colonial cousins do take some getting use to!
The beach is quieter, beautiful and has a variety of waves, both big and small which kept me occupied whilst my gf sunbathed!! Never an issue getting sun-loungers and no hassle about putting towels down early. Special shout out to Cesar, he's a top bloke who works incredibly hard supplying you with drinks and some great stories.
The hotel itself is immaculate, they are constantly cleaning it. There was a cleaner with a snorkel on at night scrubbing the tiles on the swimming pool!! People on here who say it's dirty must live in palaces!! Air con throughout which is most welcoming and the entertainment is pretty good and most people seem to enjoy it!!
Food couldn't be better, there are a variety of restaurants, but in all honesty the main area has a massive variety of food and we were never bored of going there. Again as a Brit abroad there is no way I could complain about choice or standard of the food on offer, it was all excellent. You'll find the waiters are all really friendly and will bend over backwards for you. We had Ulyseus and he even put on a special candle lit dinner for us on our last night, he was brilliant!!
As for trips, there's only one person to book with and that's Samuel on the beach. He will give you a 10% discount if you book the three for two offer and he is the most honest, genuine guy you'll meet!! We went on rhythms of the night and Las Calletas both of which id recommend. Great service and such a laugh! Samuel also organised for us to go and see the baby turtles being released just down the beach which was a beautiful thing to witness!!
Basic Tips I'd want to know before I came here from the UK:
1) Take Pesos for money. Works out much better in the long run.
2) Book trips with Samuel on the beach it's cheaper and better.
3) Tipping - Little and often, 20 pesos here and then mean you get looked after a lot better.
4) Careful of the sun, even when it's not out, it's out !!
5) Ask about the Turtle release, cheap and a great thing to see!!
5 stars for this all inclusive! The service was consistently wonderful, everyone was friendly and attentive and that is a feat considering there were hundreds of workers at a time at the resort, kudos to management! The resort was also very clean. The building is very grand and there wasn't a speck of dust. The food was really good for an all inclusive, the buffet had a large selection for breakfast/lunch/dinner and there are restaurants that serve specific fare like seafood, steak, sushi, Mexican food. We tried them all! The pool chairs did fill up fast in the morning but there was plenty of space on the beach and great drink service there as well. They have fun activities throughout the day at the pool as well. There are some vendors who will come by with their wears on the beach but they don't harass, just nodded and said no gracias if we weren't interested. We will be back, this resort does a wonderful overall job. A word to the wise about the Puerto Vallarta airport- once you clear customs you will enter a hallway that's full of people trying to sell things (timeshares and excursions) they are relentless and will say they are a taxi and stand in front of you and try to move you to the counter w the sales people. They are super aggressive. Coordinate a ride from the hotel ahead of time, put your head down and keep walking.
MY husband and I have just returned from an amazing fortnight at this hotel.
The staff are incredible they cant do enough for you .
The al la carte restaurants are excellent
The only one that needs to be improved service wise is the Japanese
The main restaurant servers a very good range of foods to excellent quality.
Cant wait to go again
Went to visit Puerto Vallarta last December on a couples vacation. The check in process was quick and efficient and I found out that we were upgraded room wise. When we got to the room we were very disapointed to find the tub flooding everytime you flushed the toilet (and you could smell sewage). To make things worse, we found out that the roof was leaking and there was water on the floor. When we called the front desk, they were telling us that this was the only room available and that they couldnt move us into another room. After some debate, they downgraded us for the first night (below the room rate we paid for) and then found us another room that was in the room category we paid for. An unfortunate start to the vacation, the rest of the vacation was uneventful. Lesson learned, when it sounds too good to be true, it probably is. The room looked like it had been dormant not in use and they decided to assign it to us and position it as an upgrade.