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3499 past Apple Vacationers would recommend Riu Palace Pacifico to their friends and family
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What to expect
Apple Vacations Traveller Reviews
2nd Time here was as good as the first
We've stayed at several Rius and have found this one to rank right up there. Great service all week long! Very good food and bar service/beach service good. No complaints. Hats off to Tomas at La Peninsula in the morning for SUPERIOR service every day at breakfast! A wonderful person! If you've never stayed in this area, why not? Beautifual beaches surrounded by grren mountains. On second thought, don't go here....the less people to spoil it! This year we were treated to whale watching one ofternoon from the beach. i recommend a mmorning kayak ride too. A great new perspective. We'll be back for sure!
Disregard the bad reviews!
We stayed at the Riu Palace Pacifico four nights and have nothing but the highest praise for the staff, food and the facility. Everyone was pleasant and went out of their way to ensure we enjoyed our stay. Thank you also to Apple Vacations for guiding us through this our first adventure to Mexico.
Riu - Great hotel and pool but food could be more diverse
Food was predominantly Mexican (obviously) but it could be more diverse. We didn't have much Asian/Carribean options. Entertainment was fair at best. There could have been at least 1 night where a celebrity singer/dancer could have performed maybe? The resort lacked a discotheque/night club. Service at pool and hotel was excellent. Room service was great. Pool was a bit crowded at times. A second/third smaller pool would have helped. Also there wasn't a hot tub/sauna area in the pool. Proximity to the beach was fantastic since we could swim in the ocean and walk about 100 meters back to the pool.
RIU is Consistently Great!
This marked our 8th stay at a RIU Resort. Always dependable with their food options, cleanliness and staff is so wonderful. We were very pleased again. Thank you!
Everything was at high level. The only thing that I did not like (I like to swim in ocean) were big waves, so had to swim in the pool.
Everything was excellent with a suggestion.....Don't push 2 double beds together to make one. I essentially slept in different bed than wife--boo! Also some nicer pillows would be helpful. Otherwise perfect.
Very Nice, but starting to look alittle tired as far as the hotel condition.
Very nice rooms and the hotel staff does an outstanding job. The food was nicely presented, tasty and plentiful. The bar service was lacking in that they ran out of some high end liquors and never replaced them the whole time we were there which was a major disappointment. We have been to these hotel more then 10 times and are very pleased overall, but this trip was somewhat lacking of a 5 star hotel/resort.
Third times a charm!!
This is our 3rd stay at the Riu Pacifico in Puerto Vallarta. It does not disappoint. We love all the amenities mentioned in the survey along with the downtown and surrounding towns. We always feel safe here. We have acquaintances from previous stays and we book at the same or overlapping time to maximize our fun. The only surprise or disappointment was the charter choice. Frontier was a bare bones transportation. Everything above the flight was a charge. That includes luggage, carry one, snack, coffee, even water. That may be the way travel is headed. The complimentary services I guess are not that important, but the luggage or moving in around to other seats that are empty for a $50 charge, seems gouging. The plane was clean, but unable to recline in the seats as the tray table is no bigger than a checkbook. We made good time and stewardesses were pleasant, just bare bones.
Food Options and Pool Side Accomodataions
Overall we are very satisfied as we had a wonderful time. The two areas that need attention are the availability of the restaurants, and the availability of seats at the pool. Two of the restaurants we tried to eat at (The Japanese Restaurant, and Cristal) have very limited seating, but do not take reservations. If you want to eat there you need to be there as soon as they open their doors to get you name on their list. Why not just take reservations that can be placed when you check in? Also, the "host" at the Cristal Restaurant has no business working in a customer service role as he was extremely rude!
Concerning seats at the pool. Guests were going out at 2:00 AM to place towels on seats to reserve them for later that day! If you waited until morning to look for a seat, you were out of luck!
This was our 10th trip to P.V./R.N....8 via Apple 8 Riu 1 Iberostar 1Barcelo...Riu has our location preference....but Iberostar & Barcelona are by far both better all inclusive so...hate Frontier airlines...too many gimick extra fees ie seats bags and no free drinks...any other airlines is better....bring back the Alaska charters...Riu palace is a pretty facility but borderline food and drinks...pool deck trashy...saw the same trash not picked up days in a row...ceiling fans in the hotel lobby and dining areas were always off...we make this trip annually...are looking at other hotel options for next year...must say the waters/waitresses are always pleasant and charming. Apple should review airline options for future charters...do not appreciate all Frontiers added costs
after staying there several times,we always get rooms by the construction side.One would think being a repeat customer and a riu member they could do a little better.Maybe if we complained a little???This time they blamed apple because they did not put repeat customer on the reservation.
TripAdvisor Traveller Reviews
riu palace mostly good
The hotel has some very good points and a few negative,s which is the same for most hotels. All of the hotel areas and the rooms are kept very clean by all the hard working staff. Every staff member is very friendly and we found the food very good. The all inclusive drinks were very good if you like spirits or cocktails, but very limited beer choice. There was no sol or corona which seemed strange for Mexico or other international brands The only beer I saw was tecate ,bohemia and xx.
I agree with the previous review about loud groups especially by the pool bar for some reason they think its good to keep shouting whoop whoop every five minutes.Luckily the group only seemed to be there for few days and you could get this in any hotel. But the management should supervise the area better.Use the local taxi,s from the hotel they are very good value safe and efficient.
Overall a very good hotel and holiday
Club 18 to 30
Just arrived home from 2 weeks at the palace Pacifico. Firstly I must same that all the staff apart from the high management are fantastically friendly and helpful the bar staff and restaurant staff are great.The hotel decor is possibly a little dated,the pool has a problem after a big storm a lot of storm run off finds it’s way into the pool discolouring it badly and when that happened the management kept the pool open instead of closing it to clean it .My big problem was that A big group of high school seniors and the mothers were staying at the hotel the same time as us and one of the kids was so drunk one afternoon that there vomited all over our towels/bags down at the pool ,when my wife returned to our sun beds she found one of the moms going though our bags when asked why? She said she was look to see if the vomit was inside the bags. The drunk boy was removed and reported to the hotel by the pool staff .I reported it to the front desk and over the next few days asked repeatedly for a meeting with management both personal and thought the tui rep Kate (who was very helpful )Kate talked to one of the mangers about it (victor I think) he said he had instructed staff to monitor and if required to cease serving the group which I saw no evidence of over the next few very drunk days.I never did get my meeting but did come away with the impression that the management are scared of upsetting certain groups of people.
Very weak management so I suggest if you are a big group who just what to go get drunk and be very loud and obnoxious with no fear of repercussions go to the palace Pacifico.
First time trip to Nuevo Vallarta
We returned from a 2 week trip to Nuevo Vallarta recently and had a really good trip. We met loads of really nice people made even better by the beautiful surroundings, good food and the helpful and cheerful staff.
After a long flight lasting 11 hours it was great to be met by a private taxi to take us to the hotel. We were met not only with a welcome drink but also a cool towel to help us cool down and refreshed following the journey. The first of the special little touches with many more to come. The first impressions of the hotel entrance and the Reception areas were ...WOW! The ceiling with the beautiful glass window was breathtaking! Check in took hardly any time at all, Everything was dealt with efficiently and more importantly weloming.
We were allocated a room on the second floor in one of the side wings of the hotel. The room was spacious and clean. A safe was included in the room free of charge. Not to mention the well stocked fridge and bar.
Despite being on the side of the central walkway from the Reception area we had a great view of the pool area and the beach beyond.
Having had the restaurant options explained to us - you do not have to book for the speciality restaurants, it is on a first come first served basis - we had our first night meal in the buffet restaurant. On this night and every time after that we ate in the main buffet restaurant the choice and quality of food was extensive. The choices ranged from a traditional roast joint, thorough Mexican food, salad bar, cerviche bar, pasta and pizzas to international choices which changed most days to suit the theme for that night. During the stay we tried all of the speciality restaurants. All I can say is that some are better than others - it depends upon your personal taste! My husband preferred the Japanese restaurant were i preferred the international restaurant. My advise would be to try them all and make up your own mind!
The pool area was well supplied with sun beds and umberellas although ones in the most popluar areas around the pool were claimed quiet early - usually before 7.30 to 8am. - this happens in hotels just about everywhere and is to be expected. That having been said we never could not find somewhere to sit that suited our requirements. The beach was less well used with people tending to move around from the beach to the pool and vice versa. The pool bar was always busy but service was usually quite quick, appart from some times in the afternoon when the bar was at it's busiest. On occasions certain guests did not always respect other guests! This is not the fault of the hotel and the staff did everything within their power to keep thing under control!
During the day the main buffet served an extensive selection until 3pm and then the smaller but non less inviting other buffet served food until late into the afternoon, closing only to prepare for the evening service as the steakhouse restaurant.
In the evening the entertainment took place in the theatre and the seating area outside. If that is not your scene then there is the quieter (and often cooler) piano bar where there is live music for the early part of the evening.
the staff were always helpful and pleasant especially the girls around the pool during the day. Frequently they remembered exactly what you drink without being prompted.
The rooms, were in my experience, looked after to a high standard; our maid Julie always kept our room to a very clean and tidy and kept us will stocked with clean linens and plenty of fresh towels. Overall this is one of the cleanest hotels I have every been to, the grounds are immaculate. Little touches such as the chocolate on your pillow each evening when the beds were turned down were welcome. The housekeeping and gardenting teams were constantly working! I had read some reviews saying that they had issues with housekeeping and thefts from the rooms but our experience was far from it! None of our possessions were touched and certainly nothing was taken!
The only drawback for me personally is the size of the footprint of the hotel; usually we stay in resort type hotels where the grounds are more extensive and you have more space to walk around following dinner. This is more to my personal taste and is not to the detriment of the hotel or the management.
I would definately return.
This was a very lovely hotel, I went with low expectations based upon some of the reviews, those complainers should stay home!
It was super smooth, everything was ready and we were in the room within 5 minutes after arriving to the hotel. Front end staff were prompt and friendly!
We had a standard room which was really nice, the bed was comfortable the bathroom was large and this place was CLEAN!!! We had a partial ocean view which was nice and it was quiet. The only thing you had to do is remember to put do not disturb on the room at night the cleaning staff started early!
The food was very good, I have to admit I only ate at the buffet, did not want to take time to book and have to be on schedule for a reservation! The Buffets were more than sufficient, the only thing I was slightly disappointed in was the pastries in the morning. They didn't seem homemade like most resorts we went to and most were large so you couldn't or I didn't want to try a bunch, but this is really pretty minor. All in all we were impressed with the food choices and quality of the food. The only thing I didn't like about the buffet when you first arrive you don't know whether to seat yourself or wait to be seated. A few days in, we had a waiter Miguel whom was amazing! He remembered what we wanted and was always there to greet us. Thank you Miguel!
It is true about the pool not being clean, the staff do try their hardest to keep up with it constantly trying to strain the bugs and sunscreen from the pool. It definitely is a filter problem, they do not work period. The section by the swim up bar, nobody leaves you know they are not going to the restroom DISGUSTING. The service by the pool I believe her name is Merilee, excellent service! It would of been really nice if this hotel had a adult section or a adult pool, children are allowed everywhere which is not terrible if they are behaved but there was a lot of splashing etc when you least expected it.
My favorite bartenders were David and Christopher, down to earth friendly guys. The downside I found to this whole trip was only one thing, the fact they do not have individual bottled water any where in the pool area. You would get water that was bottled poured into plastic cups which were always dirty and had stuff floating in them. I think being from North America, we are super sensitive to the Mixers rinsed in the tap water as well as the cups that are just rinsed not really cleaned or sanitized. I would only request one thing to make this a perfect 5 Star Hotel and that would be to have individual bottled water at the pool. It probably is not environmentally friendly, but it is terrible when you get a stomach issue because of water issues.
This area could use some Reno's it looks old and just doesn't match with the hotel. The Lobby is Beautiful and then you walk into the sports bar and it is dumpy. Service was great in there and they were accommodating with what you wanted to watch.
It is long and you could walk forever. The sand had a mixture of really soft sand and small peddles in sections. The water was super rough when we were there, definitely didn't feel safe going into the water but there were a lot of people whom seemed to love it.
This hotel was just short of 5 stars and I would definitely recommend this hotel to anyone. Ignore the negative complaints, definitely could not find fault with this hotel and if you do, you may want to consider staying home. We've been to a lot of all inclusive hotel in Mexico and this is definitely one of the top two we've stayed in. We will definitely be back to this one hopefully in the fall!
Had a very good quiet holiday
One of the cleanest hotels we have stayed in with one exception - the pool. It was cleaned constantly throughout the day but they were fighting a losing battle - even getting in the pool to scrub the tiles. It was impossible to keep the flies etc out of the water but they made a brilliant attempt to do so. It wasn't dirty but I felt I should mention it. Cleaners were on the go 24/7 and the rest of the hotel was spotless. Food was also very very good in all of the restaurants we ate in, we didn't try the Japanese one though. Special thanks to the "egg lady" who looked after me and my omelettes perfectly - didn't spoil any of the fried eggs either - excellent. Our room was 7047 and more than met our needs - large fridge; mini bar; coffee making etc. The room was cleaned perfectly all fortnight and being on the 7th floor had good views and was very quiet.
The area is also very quiet and there is nothing really to do at night other than in the hotel, no nearby bars/shops or restaurants etc to go to at all so make sure you are happy with that before booking.
The evening entertainment is excellent as are the activity staff who work very hard all day and also do one or two shows at night. The speciality shows are at times exceptional (Mexican folk not to be missed).
My one complaint is that Vallarta tours have almost exclusive control of the excursions and they are very very expensive ($100 - $180 pp about £80 - £145pp and a lot of them do not have a child's price available so children pay full price). Also you have to book your own taxi to get to the starting point of the tour at your own expense - about £4 each way.
We will not be going back to this area purely based on our needs of going for a walk to different bars etc after dinner at night for something different to do which is not available.
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