TripAdvisor Traveller Reviews
Very Small Resort
We stayed at this hotel in Apr, 2014. The resort is OK but does not deliver the value commensurate to Price. We stayed at Dreams in Rivera Maya last so my review is based on Riu palace vs Dreams...
We stayed at this hotel in Apr, 2014. The resort is OK but does not deliver the value commensurate to Price. We stayed at Dreams in Rivera Maya last so my review is based on Riu palace vs Dreams. Overall we would stay at Dreams in future.
Bracelet: Biggest pain you have to wear a bracelet and it was a safety hazard for kids. My 5 year old scratched her face with it.
Clean: Very very clean alwyas shining immaculate floors.
Room: Room was large and nice, we had a Jr. Suite the view was OK overlooking mountains and some ocean and a parking lot. We were on 6th floor thus we had some view but if you are on 1 or 2 floor all you will see is a dirt parking lot and other building.
Beach: Beach was very clean and nice, some waves. Beach had nice cocunet trees and was very scenic. However they do not have cabanas or umbrellas on beach, you have to pay $10 for umbrella which sucks. Dreams had big shaded cabanas with two chairs and tables which was great. Beach was very small with no play area for kids. Dreams had a nice long beah with kids playground.
Pool: Pool was OK sort of small but had a swim up bar. Dreams had more pools with an infinite pool on beach.
Hot Tub:Big negative no hot tub outside or on the beach onle one was underground in the spa, Dreams had a hot tub on beach and other open areas.
Service: Service in buffet restaurent was excellent in fact all the staff was super nice and caring and will do anything. Drinks service at Beach and Pool was super slow takes forever fofr waiters to bring a drink to you. Room service was terrible too very slow, i ordered a Cappucino and it took 1 hr next day i went down to sport bar and got it myself.
Food: Buffet food was good but after few days it got boring and not much variety. Ala Carte restaurent were very limited with options. They never do an outdoor dinner with show etc which Dreams did frequently. Dreams had great Ala Carte restaurents with no reservation rqeuired.
Drinks: Drinks were OK only good scotch they had was Chivas. Cups very small.
Entertainment/shows: This is where they cut cost heavily, they had few people on staff for entertainment and these guys/gals worked their tail from 10 am to midnight. The shows were boring in fact in one show called crazy show only 4-5 year old were laughing as it was painful and somewhat vulgar. They never invited professionals from outside like magicians, Rap artists, dancers etc. Other part that sucked was all shows were in inside theater, at Dreams the shows were conducted on outdoor stages with food served. Who wants to sit inside a cramped theatre when weather outdoor is fantastic.
Kids Club: Biggest disappointment, useless place with a svery small room and a tiny playground. They had zero security any one can walk in or out and we did not feel safe leaving kids there. They were only open 9-1 and 3-5 what a joke and even in those time half the time no staff was there and place was closed. At Dreams they had a large kids club with locked doors, large playground with rock climbing and tons of other stuff and inside with air hockey, video games etc. At Dreams they will sign the kids in give you a pager and only you can checkout kids, they took kids for lunches and dinner as well and were open from 8 AM to 10 PM. If you are travelling with kids and want to have some time alone dont expect at Riu as kids program is useless.
Activities: Activities were OK but limited. They organized stuff like Bingo and other games but guess what they give nothing to winners, my kids were disappointed when they won Bingo and all they got was a certificate saying Bingo star they should spend some money and give kids something like a T shirt or ball etc.
Hotel Riu Palace Pacifico
The resort was very clean and nice. They need to offer more time slots for their special restaurants. We loved the pool area and beach. We would definitely go back to this resort. They could use...
The resort was very clean and nice. They need to offer more time slots for their special restaurants. We loved the pool area and beach. We would definitely go back to this resort. They could use a bathroom closer to the pool area. Overall, our experience was great.
Like Royalty at the Palace
We have stayed at several Riu Palaces in the past and that spoils one into always wanting what you get at the Palace and so you always try to stay at another Palace in any new area you visit that has...
We have stayed at several Riu Palaces in the past and that spoils one into always wanting what you get at the Palace and so you always try to stay at another Palace in any new area you visit that has one. I introduced this to three friends traveling with me as the best way to enjoy this trip and they thanked me again and again and now will probably not stay anywhere else either....
Great greetings. Rooms were south ocean view looking on empty fields below. Did not get queens as requested with rooms next to each other. Only got king sized beds but dealt with it...
Food in both dining rooms were outstanding. Special reserved evening dinners were exceptional. Fun entertainment each evening especially the Michael Jackson show and the guest participated dancing before the show begins. Great swim up bar and fun games and work outs in pool and on the beach. Sandwiches and snacks in sports bar helped us take lunches on excursions. Also room service helped bring early breakfasts before early excursion departures. Great that taxis are readily available twenty four hours a day whenever you need them as being in Nuevo Vallarta you are quite a distance from some destinations. Good service and good or great attitudes from all the employees. Bars and liquor readily served and always available including dispensers in your room and filled refrigerator-all being included in the inclusive hotel fee. One is treated so well you almost can't adjust to your return to your real life where you actually have to do stuff and don't automatically get wined and dined and entertained in a great way. Much better than a cruise. All our travelers did say they thought there should be more public bathrooms around such a huge edifice. The little gambling event in the lobby area one evening was a little dorky and not large enough in setting for everyone to play even though it was not for real. Able to check out and still wear wristbands to use everything when your planes are late in the day and they keep your luggage stored as well. That is a huge deal!
Loved this trip!!
We just returned from a week at Riu Palace. I have zero complaints and cannot wait to go back. I am sure all the staff is amazing but Victor was the greatest server ever. He took such good care of us...
We just returned from a week at Riu Palace. I have zero complaints and cannot wait to go back. I am sure all the staff is amazing but Victor was the greatest server ever. He took such good care of us at the pool, before dinner, and even in the theater during the shows. Don't miss the 10:00 shows. They are so much fun. I recommend doing the later dinners either at the special restaurants or buffet then heading to the show. Pepe was amazing, leading the fun crew and being the MC at all the shows. The smaller lunch buffet's on the pool deck are great make sure to check those out before going to the main buffet for lunch. They are different each day. But I really can't say enough good things about the resort and the people there. I think the staff, Victor and Pepe (for us at least) made the trip even more memorable! Looking forward to going back!
Not Impressed - 5 Star???
We stayed at the Riu Palace Pacifico for 6 days from 04/04/14 through 04/10/14. It was my first time outside of America and my first stay at an All-inclusive resort. Overall the trip was enjoyable...
We stayed at the Riu Palace Pacifico for 6 days from 04/04/14 through 04/10/14. It was my first time outside of America and my first stay at an All-inclusive resort. Overall the trip was enjoyable but I don?t think I would stay there again. Maybe I am spoiled or expect too much from a 5 Star All-inclusive.
The room was nice. Partial ocean view on 7th floor. A/C worked well. You should ask for a mattress topper to make the bed more comfy. Not many outlets in the whole room. The shower IS very slippery, use the handrails. Also the shower has NO light in it. The light was not out, it doesn't contain a light. Luckily we broke a flashlight which we used as a light for the shower. Not all of the towels were replaced and they were all taken from the day before even if they weren't used.
The customer service throughout the resort and hotel is amazing. Everyone is extremely friendly and overall helpful. The resort is very clean and well kept. You will find someone cleaning something all of the time.
The quality of food is sub-par. The buffets features diner themes like International, Oriental, and Mexican nights. The themes limit the amount of regular food one should expect from a buffet. The buffet is better for breakfast and lunch. All of the staff at the buffet was exceptional. I recommend Mario?s section if for dinner, he was excellent and super helpful.
The facility houses a few restaurants that require reservations. You are allowed to book 1 reservation before you arrive but will need to get up early and wait in line to make more reservations. We booked the steak restaurant, La Toscana, in advance for a birthday dinner. The food was cold even though the restaurant just opened. The meal was a huge let down. Out waiter attempted to appease me with a mini show demonstrating the outcome of mixing alcohol and fire together. Not Impressed.
The other restaurant we visited is named Guacamole. Guacamole is a Mexican buffet-sit down fusion. The salsa and empanada like dish from the buffet were amazing. My TexMex meal was okay. The tequila flambé shrimp was not cooked or cleared of the tequila. Both were cold, again the restaurant JUST opened. Not impressed.
The pool is open from 8am ? 8pm. People like to ?save? chairs by placing objects on them in the morning while they go to breakfast. Not cool. We were able to find a nice place to sit with a little effort. There is a swim up and walk up bar at the pool. Those bars close at 6 pm. Not sure why. The beach is about 30 feet or less from the pool. Afternoon volleyball with other guests is quite fun. It?s semi competitive but all ages are encouraged to play and have fun.
Nightly entertainment occurs in the auditorium between the lounge bar and steak house. The staff works hard to put on a good show. The auditorium holds a lot of people but gets full. 3 bars are near the auditorium. The lounge bar stays open until 1:00 am. If they run out of a certain brand of liquor (Don Julio) they wont be able to get any more at that particular bar until the next day.
On the other side of the lobby you will find The Sports Bar, which is open 24 hours. The Sports Bar is good for getting drinks 24 hours a day. It holds the refrigerators of ?snacks? that are available after hours. The snacks consist of hot dogs and hamburgers to be used with a microwave and cheese dip with chips. Room service is a better option but the food is still not as hot as it should be or as good as I expect. The resort has free wifi that is very slow. It has computers with Internet for a fee in the Sports bar. Peso/Credit card option. It never worked.
Weather was a steady 79 degrees. Taxi is about 90 pesos to either Bucerias or Paradise Village.
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