TripAdvisor Traveller Reviews
Loved it !!!!
We stayed at this hotel for two weeks on the 19th June 2015, the check in / out is the most efficient I have ever experienced and should be used in all hotels, well done Senor Sergio Thomas the man...
We stayed at this hotel for two weeks on the 19th June 2015, the check in / out is the most efficient I have ever experienced and should be used in all hotels, well done Senor Sergio Thomas the man from Madrid
The hotel is beauifully kept, rooms are a good standard, most staff are very good and deserve the tips they hope they get, all the staff in the buffet restaurant .. especially ( in no particular order ) Carlos the chef who made me a a curry thanks amigo, Yollanda who cooked my bacon fresh on the grill and made the most delicious omelette's every morning, Paola, Lucier, Gus, h Kuko , Ronaldo and Raymondo, who sorted out my wine issue, Andrés, Adan, Pedro who kept me and everyone happy on the bar outside the steak house, Julie and all the animation team especially Raul aka D.J Dark, Mario and Sergio.... Javier and Ronaldo in the Sports bar, most of the reception staff and for me the absolute star of the trip Andres on the Customer Service Desk he'll help you all day long.
It really does grieve me to say that I can't really give any points to the late staff on the Piano bar because there is one of them who influences the others and not in a good way.
Pool becomes very dirty by mid / late afternoon
Tiny flies in Theatre not only off putting but spoils a lot of drinks, a hidden cost to the bar
Top tip... The are some places in walking distance and some really nice beaches a taxi journey away, speak to Andres on Customer Service Desk and he'll put you right every time, as ever you can contact me if you wish
It's a brilliant experience staying here, thanks everyone ...well nearly everyone
Great Holiday Experience...!
We stayed here from 19 June - 3rd July, sunshined for whole two weeks - advice high factor sun cream. Service at all levels was very good, hotel very clean, room was adequate and catered with all the...
We stayed here from 19 June - 3rd July, sunshined for whole two weeks - advice high factor sun cream. Service at all levels was very good, hotel very clean, room was adequate and catered with all the facilities you will need, great choice of food in buffet, restaurants and 24/7 room service. Pool good with life guards, but gets packed and noisy in the afternoon, moreover at weekends when there seem's to be a influx of locals including children to the hotel. Sea always calm in the morning - best time for kayaking to spot dolphins in the bay, but the sea does get a bit rough in the afternoons. Hotel is in a quite location, albeit there's a local bus service and plenty of taxis from the hotel to take you to the towns etc. Went on three trips via Thomson all well organised Rythems of the night was our favorite. Highly recommend to go Puerto Vallarta on Sunday evenings there's various types of entertainment going on along the sea front bars, market stalls and you can join the locals dancing in the square. Downside to resort bring along some insect repellent...there's lots of mosquitoes about..!!
Fantastic hotel , we visited this hotel for our daughters wedding and a two week holiday the wedding was booked with the hotel and not with the travel company and I can not thank them enough for a...
Fantastic hotel , we visited this hotel for our daughters wedding and a two week holiday the wedding was booked with the hotel and not with the travel company and I can not thank them enough for a beautiful and well organised wedding everything was beautifully done . The staff the service and the food was top rate we could not fault anything they all went the extra mile to make our holiday and wedding exserlant
We stayed at this hotel for 2 weeks in June and we loved every second, even though the weather wasn't too good on the first 2 days because of hurricane carlos, third day and for the rest of the 2...
We stayed at this hotel for 2 weeks in June and we loved every second, even though the weather wasn't too good on the first 2 days because of hurricane carlos, third day and for the rest of the 2 weeks wall to wall sunshine, this hotel is amazing not only to look at but the rooms, the service, the lovely gardens, the food everything was amazing, you would have to be really,really picky to find fault with this hotel.
Amazing holiday!! Don't listen to the bad reviews!!
Visited this hotel in late May / early June 2015 and it really was a fantastic holiday. We arrived around 16:30 after a long 12 hours flight from Manchester, we had a private transfer from the...
Visited this hotel in late May / early June 2015 and it really was a fantastic holiday. We arrived around 16:30 after a long 12 hours flight from Manchester, we had a private transfer from the airport which didn't take very long (30 minutes max). When we arrived we were greeted by Blanca who gave us a nice glass of bubbly and informed us we had been upgraded to a partial sea view room. Apparently all Thomson guests are upgraded to one of these rooms. The views were gorgeous from our room, we had two small balconies that faced out to sea and inland over the nearby golf course and mountains. The room was lovely sized and very clean with a fully stocked fridge and an optic with a 4 different spirits available. The air con is a godsend as the weather was intensely hot and humid with no rain which we were surprised and glad about as we travelled in early June which is technically the rainy season. We were slightly anxious about the weather prior to our holiday as all of the weather forecasts were predicting rain and thunderstorms everyday that we were there, so as a bit of advice don't take any notice of the weather forecasts. The weather station where they take the data from is down near the airport and according to the local's they do get more rain down there. The thing that caught my attention about this hotel and in fact the whole of Mexico is just how spotlessly clean it is, there was always somebody cleaning somewhere in the hotel. We went down to the centre of Puerto Vallarta one day on the bus that you can catch outside the hotel and I have never felt so safe and relaxed in my whole life so don't feel nervous about leaving the hotel. The Mexican people are wonderful people who seem genuine and happy to help you. We went to the Galerias which is a shopping centre which to be honest was a bit of a let down as the goods on sale weren't as cheap as expected and it was oddly quiet in there. Again it was sparklingly clean and I wouldn't say we regretted going but definitely wouldn't return. There's a Walmart next door, however, which is very cheap for toiletries, sun cream and other things which are very expensive in the hotel shop located behind the lifts. (There's also a mega store about a 15 minute walk from the hotel if you don't want to venture that far to a supermarket which was also very cheap and nice). We made a mistake of waiting at the wrong bus stop on our return as we got our wires crossed with one of the receptionists at the hotel when we asked where to catch the bus from. Make sure you wait at the bus stop on the main road outside of the Walmart car park and look out for the bus that says Riu on it. They have men working at the bus stops selling burrito's and fruit and helping people get on the correct bus, so you can ask them if you need help and they will gladly help you. Something else to bear in mind is that the return bus journey is significantly longer than the ride there as you go a different route and go through the hotel zone of Nuevo Vallarta and the other two Riu hotels first. We were on it over an hour, but it was a nice chance to see some more of the area that you wouldn't necessarily see as well as some of the other lovely hotels such as the Four Seasons and the Hard Rock. Anyway back to the hotel, in my opinion breakfast is the best meal of the day as Adriana makes the most beautiful omelettes, just how you like them and the choice of pancakes, waffles and fruit are gorgeous. The hotel caters for Brits, Americans, Canadians and Mexicans so there is plenty of choice. The evening meals were also nice but I didn't have much appetite because as I've said it was incredibly hot and this seemed to affect my appetite. We never visited the A La Carte restaurants as people said they weren't very good and we all enjoyed the buffet and could go there when we pleased whereas you had to book the A La Carte's for a certain time and a few days in advance. On a dinner time the buffet was open and they had barbecues / food around the pool each day. The drinks were good but not amazing, they all tasted different depending on who made them for you, but not a big deal as they were always drinkable and filled up by the lovely and helpful hotel staff. As previously said, the Mexicans are wonderful people and they deserve tips from you as they work hard and for long hours for a small wage and are genuine. Whether you tip them or not they treat you the same, but that's not the point. The beach was lovely and clean and always had somebody on hand to bring you a drink, always plenty of sunbeds available too. I don't understand why people complain about the sunbed reserving situation around the pool. It was stiflingly hot around there and the beach was a bit cooler with a lovely ocean breeze and far more relaxed, so why people would choose to stick to the pool area I don't know!? We went to the beach every day and the sea was quite rough sometimes and on a couple of days you weren't allowed in. It was lovely and warm but not the turquoise, crystal clear water you get in the Caribbean area. The pool was even warmer than the sea, probably because people spend all day in there drinking cocktails, so you can understand what I'm suggesting. It was a lovely pool but by the end of the day there was scum floating on top of the water in the corners, but by the next day it was clean again. I thought the evening entertainment was great, the team try very hard and yes it may not be the best in the world but nowhere near as bad as some other people on here have made it out to be. The only criticism is that the entertainment finished before 11 each night so it's an early start, early finish holiday. Not a big deal as the heat does make you more tired so after after the shows we used to head to the piano for a drink or two more and then go to bed. We walked up the beach to Bucerias one day which was a waste of time as there wasn't much there and the sand was difficult to walk on and we were exhausted due to the heat when we got back. All in all this was a fantastic holiday and I would definitely return but in a few years time as I would like to try other places in Mexico. I just wish the hotel was more near the centre of Puerto Vallarta as I would of liked to explore a bit more of the area because it really is a beautiful city. P.S. Don't listen to any of the bad reviews on here, everybody has different opinions and there's always going to be somebody who complains. You'd think people would be a bit more easy going and happy when they're on holiday!
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