Puerto Vallarta/Riviera Nayarit

Riu Palace Pacifico


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All Inclusive    

Exclusive Values!
Honeymoon:
Surprise gift in room, small bottle of Tequila, king bed (subject to availablity at time of check-in), late check-out (subject to availability at time of departure), complimentary upgrade to next available room category (subject to availablity and upon request), $40 USD spa credit in Ocean Harmony massage for two (50 min), per adult, per person, per stay. This discount does not apply with other promotions and discounts.

A 24-hour all-inclusive paradise! The Riu Palace Pacifico is located on Flamingos Beach, only a two-minute drive from Riu Vallarta and Riu Jalisco, and only nine miles away from downtown Puerto Vallarta. Magnificent architecture and elegant furnishings combined with unparalleled service offer guests the highest level of distinction. This luxurious and elegant resort is the ideal place for vacationers seeking total relaxation in a sumptuous environment and in the comfort of RIU's Premium brand.

Surrounded by beautiful Banderas Bay and protected by the stunning Sierra Madre Mountains, Riu Palace Pacifico is a nature lover's dream. The serene beach is a stunning backdrop from the infinity pool. Poolside beverage service is available, so just sit, relax, and enjoy the view! Non-motorized watersports include windsurfing, sailing, and kayaking.

The five restaurants serve up sumptuous cuisine, including Fusion, Japanese, Mexican, Grill Steakhouse, and International meals. Recently revamped menus now offer a wide range of cuisine and finer ingredients at the a la carte restaurants, as well as the incorporation of a vegetarian menu in all restaurants. Enjoy unlimited domestic and select imported drinks at the five bars, including a swim-up bar. Also, each junior suite is equipped with a mini-bar and liquor dispenser.

Nighttime entertainment is close by - take a short stroll to Riu Vallarta or Riu Jalisco and dance the night away at the disco. Entrance and drinks are included! Or, sit down, relax, and enjoy a live show. Entertainment is nightly at the resort, for those not wanting to leave the hotel grounds. RiuLand Mini-Club is non-stop fun for kids ages 4-12!

Find more information about Riu Hotels & Resorts.

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HOTEL LOCATION
Address: CONDOMINIOS FLAMINGOS NAYARTA
BAHIA DE BANDERAS
NAY

MX
Local Phone: +52-322-226-6624
Fax: 011-52-322-226-6627
HOTEL FACILITIES
Barber / Beauty Salon
Business Services
Meeting Rooms
Pools
Number of Pools: 2
Outdoor Pools: 2     
Swim-up Bar
Infinity swimming pool with adjoining jacuzzi and swim-up bar. Children's swimming pool.
Water Sports on Site
Scuba: Additional Charge
Health Club / Spa
Massage: Additional Charge
Nautilus Equipment: Additional Charge
Sauna: Additional Charge
Spa: Additional Charge
Steam Room: Additional Charge
Manicure / Pedicure: Additional Charge
Facials: Additional Charge
HOTEL DETAILS
This properties feature 24 hour All-Inclusive five restaurants, five bars, room service, spa, and exchange privileges with Riu Vallarta and Riu Jalisco (restrictions apply). Beach:
Total Rooms: 445
Year Opened: 0 Credit Cards: Visa, Master Card, American Express
HOTEL RESTRICTIONS
No Spring Breakers. No student groups are accepted unless at least one person in each room is 21 years or older.
ROOM TYPES
JUNIOR SUITE OCEAN VIEW
Junior suites have split-level sitting area and sofa, and a balcony or terrace with ocean view. One king-sized bed or two double beds. Bathrooms equipped with a hydro massage tub.
Other Amenities -
Air Conditioning
Balcony or Terrace
Minibar
Hair Dryer
Iron
Radio Alarm Clock
Television
Room Safe
Satellite
JUNIOR SUITE RUN OF HOUSE
Junior suites have split-level sitting area and sofa. Two double beds or one king bed. Balcony or terrace with garden view. Bathrooms are equipped with a hydro-massage tub.
Other Amenities -
Air Conditioning
Balcony or Terrace
Minibar
Hair Dryer
Iron
Radio Alarm Clock
Television
Room Safe
Satellite
2BD SUITE PARTIAL OCNVW
One bedroom with king bed, second bedroom with two double beds. Split-level living room area with sofa. Bathrooms equipped with a hydro-massage tub and extra shower cabin. Balcony or terrace features a partial ocean view.
Other Amenities -
Air Conditioning
Balcony or Terrace
Minibar
Hair Dryer
Iron
Radio Alarm Clock
Television
Room Safe
Satellite
JUNIOR SUITE PARTIAL OCNVW
Split-level sitting area and sofa. Balcony or terrace with partial ocean view. Two double beds or one king bed. Bathrooms equipped with hydro-massage tub. Liquor dispenser.
Other Amenities -
Air Conditioning
Balcony or Terrace
Minibar
Hair Dryer
Iron
Radio Alarm Clock
Television
Room Safe
Satellite
OCEAN VIEW SUITE W/ JACUZZI
Suite with one king bed. Complimentary minibar and liquor dispenser. Large balcony or terrace with private Jacuzzi and an ocean view. Split-level sitting area and sofa.
Other Amenities -
Air Conditioning
Balcony or Terrace
Minibar
Hair Dryer
Iron
Radio Alarm Clock
Television
Room Safe
Satellite
DINING
Riu Palace Pacifico features 1 meal plan options:
All Meals, Drinks & Tips
There are 5 Restaurants at Riu Palace Pacifico:
Japanese Restaurant -
Fusion Cuisine Restaurant -
Main Restaurant -
Mexican Restaurant -
Grill Steakhouse Restaurant -
CHILDREN'S PROGRAMS
Mini-Club

Children's Facilities
Children's Pool

Apple Vacations Customer Satisfaction Score
Hotel Average
What to expect
Food Quality
Comfort
Cleanliness
Service
3109 Recommend
3109 past Apple Vacationers would recommend Riu Palace Pacifico to their friends and family



Latest Apple Vacations Review >>
TripAdvisor Web Reviews
Based on 3527reviews
What to expect
Location
Rooms
Service
Value



TripAdvisor Traveller Reviews
Another nice visit to Riu Palace
RAYBOBMilwaukee, milwaukee
Wed Feb 22 08:10:14 EST 2017
This was our fourth visit to the RPP, and overall we had a very nice vacation. Check in is quick and easy, and front desk was efficient throughout our stay with the exception of our check out at 5:15 a.m. for our early flight. We waited about 10 minutes for someone. Our Junior Suite room in the corner of the second floor, inside, was a nice location - yes, higher up is a better view, but we had an extended balcony and the view was fine for us. Yes, you can hear the music from the theater until 11:00 p.m. in these interior rooms, but with the balcony door closed it is not a problem at all. Room condition, maid service, mini bar service was all very good. The biggest negative with the room is the slippery, narrow, deep tub. Also, lighting could be a bit brighter and a light on the balcony would be a nice addition. Food was the usual good selection, but we noticed a few "misses" this time - undercooked salmon, extremely strange (fake) crab consistency, and noticed less seafood than we experienced on previous visits. We loved the poolside grill 3 days per week, missed it the other days. Also, did not have the "grill night" at the buffet as we experienced previously. We ate at the buffet most nights and there is always a good selection and plenty to choose from. Those who say otherwise must be very particular. There are always several meats, fish, pastas, specialty carving station, Mexican items, salad bar, desserts, and lots of other accompaniments. Many dishes seemed under seasoned, however. The Krystal restaurant offers a nice, quiet, experience with average food presented very nicely. The Toscana seemed understaffed, is very noisy, and we felt very rushed. Food was either very good or average. The no-reservation policy was not a problem for us and each time we waited 40-45 minutes for our beeper to go off. We did not dine at Kyoto or Guacamole on this trip. In the buffet, wait service was very weak during peak times, and often had to wait extended period for coffee, rarely asked if we wanted drink refill etc. Off peak times were better. We enjoyed the lobby bar before dinner just about every night, and the pianist/singer was very nice. However - we would have loved to hear some local/traditional Mexican music, instead of the English pop songs he played every night. Drinks are weak and sometimes top shelf does not seem to be what is advertised. We ordered doubles, usually. Bar and wait staff at poolside, lobby bar, and to some extent the "veranda" outside the theater was exceptional ... very attentive and friendly, often remembering your orders without asking. Overall the hotel was much quieter around the pool... music was virtually so soft it could not be heard except for right next to the speakers. Also announcements were to quiet, other than for the "crazy game" or bingo. Entertainment staff seemed weak this visit - not sure if it is by design, or just poor recruiting/hiring. Some seem to be young, high school aged, or unpaid interns completing school requirements. Perhaps this is why the music is so low - perhaps the clients did not like the choices of such young staff. The level of enthusiasm is much lower than previous visits. Activity is the same every day, with something each half hour from 9:30 - noon, and 3:00 - 5:30 p.m. They rotate bocce ball/horseshoes, and water polo/water volleyball. Until the post holding the volleyball net broke, so none after the first couple days of our visit. Hopefully will be fixed as this is always popular. We traveled to Bucerias twice ... cab is currently 85 pesos each way. We did walk there on the street/path (paved part way, sandy part way) and was about 30 minutes (at a slow pace). This takes you to the Royal Decameron complex, then another 10-15 minutes to the market and centro. Nuevo Vallarta has a small area with shops or restaurants probably best accessible by taxi, but for the most part there is nothing else within walking distance. You can visit the Riu Jalisco and Riu Vallarta, both a short walk from the Riu. Cabs (30 minutes) or buses (40-50 minutes) to downtown Puerto Vallarta (Malecon area) are plentiful and a fun trip if you have never been there. Cab fare from airport to RPP was 410 pesos, return trip was 185 pesos. There is a massage tent on the beach about a 15 minute walk north, at which I paid 500 pesos for a one hour massage. We also met up with another TA board user, which was fun! The age group seemed 40+ for the most part, with many Midwestern Americans, some Canadians, and some British as well as others. One negative was that an extremely intoxicated visitor seemed unable to find his room, as he would sleep on the couches on the veranda, was over-served at all the bars, and could barely walk the numerous times we encountered him. I was disappointed that the hotel allowed this to occur. One more thing - my husband broke a finger playing beach volleyball, and the lifeguard put a splint on it for him. They are very helpful with many situations, including policing the no ball/no floats rule in the pool! Good job by all. Overall this was a nice visit consistent with previous trips. The staff is remarkably friendly, including all cleaning, pool, gardening, as well as wait staff, front desk, etc.

Beautiful place but won't return
Brenda G,
Tue Feb 21 18:00:32 EST 2017
The Palace is a beautiful fully enclosed hotel so if you like to spend your vacation indoors this is your place. There are some small areas of outdoor eating but only at buffet. I prefer open air resorts so you can always feel as though you are outdoors. The pool is incredible and very likely one of the best I have ever seen. It's heated, and wonderfully large, however you need to walk all the way around it to get to the beach or worse yet from the beach to the bathroom which is all the way back at the hotel. This resort needs a beach bathroom soon -- we heard someone on the beach complaining about the bathroom and said they walk up to the pool and use the pool!!!! Just eww. Also there should be some dining closer to the beach. Again more of the outdoor feel. The food and drinks are fabulous. I also prefer the new first come first serve no reservation method much better. For people who travel for only a week or less by the time you checked in and looked for Reservations they were always booked and unable to make any. We were able to eat at specialty restaurants and never had any line issues. This resort is alittle quieter and has less activity then the other two Riu's up the beach. We found ourselves walking down The beach or taking cabs to the other two for entertainment in the evening. Also Riu should have a shuttle -- if you have access to the others by staying at this one you shouldn't have to walk the beach or take cabs. We enjoyed a great fire show on the beach at Jalisco and spent two beach days at Vallarta just for the bathroom ease. We will return to Riu Puerto Vallarta just not the Palace. We will choose The Vallarta.

Riu Palace Pacifico
Mlkearns, Lexington, Kentucky
Tue Feb 21 17:44:56 EST 2017
We just returned on Feb 16th from a 10 day stay at Riu Palace Pacifico. We fully enjoyed our time in Puerto Vallarta and the Riu Palace. Arrival - We arrived at the Puerto Vallarta airport on time and the weather was great. No issues navigating the airport or finding our Amstar representative. We got to our van and were the 1st to arrive. Unfortunately we had to wait until several others landed and made their way to our van. In all, we probably sat there in the parking for 45 minutes. But we finally left and made it to the Riu Palace in about 15 minutes. Check-in went well with no wait. Our room wasn’t ready at 2:00 PM but the small lunch buffet in the steakhouse (La Toscana) was open so we went to eat and got our room around 3:30 as we were told. Room – Our 7th floor junior suite was very spacious and comfortable. The bathroom, closet, bed, TV, etc, were on the upper level and then there was a step down to the area with the sofa, table and chairs and the balcony. We were on the side of the resort so we had a partial view of the ocean which was beautiful. We could see the North side of the bay and all the small cities along the bay and the mountains (hills) behind as well as back to the inland toward the East. We also overlooked the condos next to the Riu and some new construction. We could hear the construction during the day but it was quiet at night thru the early morning so no issue for us. I did see a couple of dolphins from the balcony twice during the week and once saw a whale through the small binoculars I brought but it was far out in the bay so not very clear. The view was the main reason I asked for a higher room and it was worth it. I also think the noise from the construction and air conditioners from the condos next door was less due to the higher floor. The room was always clean, didn't see a single bug in 10 days. The shower/tub combo was a little high to enter but OK. Dual sinks were helpful. Bed was very comfortable for us and we slept very well. Room was cool enough if you keep the controls very low and the balcony door closed. We used the fan if it was a little too warm. I had emailed the hotel with our Riu Class number and asked for a partial view, higher floor, king bed, etc. and all requests were met. We also had a dish of chocolates in the room we arrived and a note thanking us for being repeat Riu guests. And then we had chocolate covered strawberries in our room on the last night, not sure if this was due to being Riu class or if everyone got them? The mini bar and refrigerator were always fully stocked. There was a large flat screen TV but only 2 English speaking channels, Fox News and CNN News. There were some old rerun channels in English with Spanish subtitles. Restaurants Buffet dinner - lots of choices, fairly normal all inclusive food. I think it was a little better than average for the 10 visits we’ve taken to resorts. Buffet lunch - there was the large buffet room and also a smaller buffet in the steakhouse. Both were fine but we used the larger buffet more since there were more options. The small buffet was open longer, from 11:30 til 6. Buffet breakfast - pretty standard; fresh eggs, omelets and many other choices. Service was pretty good. I love fresh mango which is hard to get in the US so it’s treat for me at the resorts. Unfortunately, the Riu had no mango. Steakhouse – they have lobster or steak each night, We tried the lobster the 1st night. I thought is was very good and a little larger than some other resorts. But it is still the smaller lobster, not like the large tails on the North Atlantic lobster. On another night we tried the New York steak which seemed to be a ribeye. I thought it was very good, My wife thought it was a little tough. Mexican - We both enjoyed this and went twice. We had fajitas the first night, very good. Then the red snapper which was well-prepared. I also had the Mexican coffee which was a demonstration where they poured tequila in 2 ladles, lit one and then poured it back and forth while it burned. Very nice presentation and with added Kahlua, coffee and ice cream, it was so tasty my wife ordered one the 2nd night and she never drinks coffee. You have to ask, it’s not on the menu. . Krystal – This was considered the “gourmet” restaurant. It was a little nicer atmosphere and we liked the food. The sea bass, lobster risotto and steak filet were all very good. Asian – OK but probably our least favorite. They also had a grill at lunch by the pool. We didn’t try it but it looked good. Restr. reservation process - This is first time we’ve been to a Riu that didn’t take reservations and most other resorts have a reservation process as well. I was concerned but it worked fine for us, we were able to get into the early seating (6:30 to 6:45) all 7 nights we ate at the a la carte restaurants. As long as you are at the restaurants when they are opening, you were OK. I’m sure there may be busier times when you have to show up earlier but we didn’t experience that. Grounds – very nice, mature trees and shrubs, flowers everywhere. Everything was kept clean by the staff and it was a beautiful location. We walked past the Riu Vallarta and Riu Jalisco most days on our morning walks. We went into the lobby of each and the Palace was much nicer. Most chairs at the pool were reserved in the morning. We usually went down before 8 AM to find and spot and leave our towels. There were usually a few left later but not many unless you went to the beach where there were more available. Entertainment – I thought overall that the entertainment was above average. I felt that the Circus, Fire Dancers, and Opera shows were outside talent that were all very good. And we were also pleased to see that we didn’t see the same shows twice even though we stayed 10 nights. The 2 Circus shows and 2 Mexican nights were completely different. Both Circus shows were very entertaining. The first Mexican was just the staff dancing in traditional dresses and outfits but the 2nd time it seemed to be outside talent in much earlier native outfits and was very good. The other night we were there twice had Caribbean dancing first which was fair only, but the next week they had a Valentines special with couples from the audience. It was funny but not too original. And the requisite Michael Jackson show was OK, probably just average compared to other resorts. WIFI - This is included and it worked pretty well in most places. It was a little spotty down at the beach and pool but worked for me pretty well on my Android. My wife had a few more issues on her iPhone. Beach – sand is dark, leaves a residue on feet but it was soft. We walked most days up and down the beach barefoot and never had any issues. The water was a little cool but OK. People – Miquel at the evening buffet and Jerson at breakfast and lunch were very friendly, helpful and attentive. We never met our maid but she did a great job and we left a tip each day. The front desk was also helpful and we never had much wait to talk to them. Tours – We went on 1 tour with Vallarta Adventures. It was the first time for us to take a taxi to their operation. At other resorts they always came to the resort to pick us up. We took the Marietas Eco Tour which included a long boat ride to the islands, snorkeling, kayaking, paddleboards and a short boat tour around the islands. They also served lunch, drinks and brownies. We stopped to see whales and dolphins on the way to the islands and several whale pods on the way back. Unfortunately for me, the sea was very rough and I developed motion sickness on the way out and was very sick for the rest of the trip. I can’t blame the company and others seemed to have a good time, but for me, it was a bad day. We also found that you could walk to the small town of Bucerias. It was about 2 miles North by a trail through the brush. Most of the trail was a concrete sidewalk so it was fairly easy. We went to the Mexican (flea) market which was probably another mile after you reached Bucerias. There were a lot of booths but it was the normal tourist gifts; shirts, toys, hats, vanilla extract, etc. Overall we were very happy with our 1st trip to Puerto Vallarta and the Riu Palace Pacifico.

Lovely Resort
Aqua456, Bloomington, Illinois
Tue Feb 21 10:22:29 EST 2017
Specialty restaurants were great. Most restaurants were full by 6:30 shortly after they opened and the wait list usually started about 7:50 - 8pm which was great as we were late diners. Get in line and get a cue and you are all set to enjoy a drink and wait for your table. Morning buffet was the least interesting as the selection was the same each day and the outdoor seating you were shooing off the crows....not the best but it was a quick meal. We have a traveled several times to Mexico and this was a wonderful resort.

Very nice, but not 5*
Aljo70, London, United Kingdom
Tue Feb 21 10:15:28 EST 2017
We travelled with friends and stayed for 2 weeks at the end of January. The weather was brilliant. It was hot, but not too hot around 27 degrees, absolutely wonderful and wonderful to get away from the English winter. GOOD POINTS The hotel is very clean and the staff very friendly. I had requested prior to travelling, for rooms close to our friends and on a upper floor. We were given rooms next to each other and on the top floor. There was building works going on next door on most days, but it really did not bother us, as we like to spend our time on the beach. Andres, who is the bar man in the Theatre Bar was brilliant. He was always friendly and entertaining. There was never a problem getting sunbeds, there always seemed to be plenty even at 11am, which is surprising, as in most hotels it is difficult after 8.30am The whole hotel was constantly being cleaned and our room was large, clean and we had a side view of the ocean. The room was regularly cleaned and the bed sheets were changed nearly everyday. We were impressed with the cleanliness of the toilets by the pool. There is only one set of toilets for everyone around the pool and on the beach, which meant hundreds and hundreds of people using them and they were always clean. Reyna was there cleaning almost everyday and did a brilliant job. We have stayed in many 5* hotels and generally toilets by the pool can get very wet, we were impressed. The guys who delivered the drinks to our sunbeds on the beach did a wonderful job and were always smiling. Breakfast and lunch in the buffet was very good and Lalo served us on many occasions and took very good care of us. BAD POINTS We picked this hotel because we wanted to use the restaurants and not the buffet. Unfortunately the steak house could not cook a steak. I had fillet steak twice, the first was cooked medium/rare and I could not cut it and it was very chewy, the second time I asked for medium and that was slightly better. The service was bad and twice we had chipped china dishes in which our food was served. The Mexican restaurant was not good and we never went back. The Japanese restaurant was not much better. Krystal Restaurant was much better, we had 2 really nice meals in there and one really bad meal. When Vincent was in charge it was really good and he seemed to make sure everyone was looked after. There is a lovely long beach but it is course sand and shingle in places. Not easy to walk on. We all missed not having bathrobes and slippers in our room. The bathroom was very dated and desperately needs updating. The shower is in the bath and that area is very dark. We are elderly and found it difficult to have a shower. It is extremely noisy around the pool. I appreciate that, particularly American, come down for just a few days, but most of them seriously hit the booze and become extremely noisy. I would like to see the dress code in the restaurants enforced. When I have showered and dressed for dinner I do not expect to see someone on the next table in a scruffy T shirt and shorts. Overall, we had a very pleasant vacation. We ended up eating in buffet on several evenings and the food in there was very good. This hotel has a great location and very nice grounds, but the speciality restaurants need to be improved. The lack of reservations did not bother us as we generally eat late in the evening and we just picked up a bleeper and waited for the table to be available. This is not the best hotel for children as the pool is extremely noise and the sand rather course. The sea is also very rough at times.



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