Apple Vacations Traveller Reviews
My issue was that Apple told me this was an Adult Only facility and it was NOT. I was very dissappointed and my reconsider using Apple again due to that. I would expect some sort of a credit due to this major mis-communication.
My issue was that Apple told me this was an Adult Only facility and it was NOT. I was very disappointed and may reconsider using Apple again due to that. I would expect some sort of a credit due to this major mis-communication.
Great hotel, friendliest staff, and the Michael Jackson show is awesome!
**Warning**Active hotel theft operation complicity supported by hotel management.
Our room was robbed of $900 USD within hours of checking in and the hotel assistant manager Paula Garcia Alvarez blamed us for it even though when you read the posts on FB about this specific hotel it is very clear that there is criminal operation involving staff working out of this hotel!!! DO NOT STAY HERE if you value your cash and belongings !!! For all those who have been robbed at this hotel, go to the Ministerio Publico (10 minute cab ride from the hotel) and file an "Acta Circustancial" . Do that after you contact the local police at 52 01 329 291 06 66 to report your theft . They will not investigate without video evidence but maybe if they are called out to this criminally complicit hotel enough (like we did) they will eventually open up a formal investigation. We need to look out for the next customer who will certainly be robbed here! Also, demand to speak to the Hotel Director General as Paula is probably not informing him of the pervasive crime taking place on her watch as hotel supervisor.
Riu Palace Pacifico
Resort was amazing in all ways. Room was comfortable and clean. Housekeeping obliged all requests quickly. Food was very good and good assortment at the buffet. We overall had an awesome stay.
Beautiful resort, polite and courteous staff, delicious & various food, excellent entertainment. Amazingly relaxing.
No Honeymoon at RIU Palace
I arrived for my honeymoon and the hotel claimed they had no idea. So, either Apple did not bother to notify the hotel, or the hotel employees believe that recognizing our special celebration was unnecessary.
Good price-good hotel
Very impressed with Apple Vacation experience with corrections made to booking, airport check in, hotel check in, etc. Rui was great expirence as well. Friendly, honest staff with good food. Left a IPhone and $200 dollar phone at restaurants and both were turned in by staff. Very impressed overall. Enjoyed this 7 day vacation!
The staff (especially breakfast waiters and bartenders) were excellent. We especially liked Victor in the Sports Bar and Thomas for breakfast!
1ST TRIP TO RIU PALACE
This was first visit to the Palace. Have stayed many times at Vallarta and Jalisco. Great hotel, impressive lobby with vaulted ceilings and crystal chandeliers. Beautiful. Front desk friendly, efficient and very accommodating. Everything in hotel is enclosed and air conditioned, personally prefer an open air lobby and hallways to experience the tropical feel, sounds, and smells of Mexico. Ala carte restaurants are a step up, had lobster one night, very good. Wide, impressive selection in buffets and staff great. One very large pool with elevated tranquility pool inside of center of big pool. Pretty cool. Bar staff great, will make anything you ask for. Vendors on beach for convenient shopping but still prefer to shop for silver with vendors at Riu Vallarta, they are wonderful. Go see Samuel or Pablo! Short cab ride to market in Bucerias for more shopping, good restaurants on the beach. Will definitely return to PVR and the Riu resorts. Always enjoyable, highly recommend. Quality and service obviously a priority with Riu. Happy gir!
Royal Palice Pacifica Review
Despite my "Poor" rating of the maid service, I cannot let it affect the overall rating of the hotel as it was beyond excellent. We had some issues with our initial room (leaking from air conditioner) after a few hours we were finally moved and upgraded. The staff could not have been nicer, more accommodating in any way. They called to check on us in our new room a day later and then left a note under the door for us. They went above and beyond. The housekeeping issue had to do with dirty coffee cups, taking our towels, not giving us new ones, not replenishing the coffee. It could have just been our maid. The coffee cups were so bad I just would rewash them with regular soap and bottled water. The towel issue, we would just call and the front desk was all over it.
On my first full day at the hotel, I was at the pool. The pool deck is some sort of tile material and it was slippery. That is evidenced by the amount of yellow caution cones they have around the pool. You can even see those cones in pictures on different review sites. As i walked out of the pull, I climbed the steps and took about three strides before slipping and taking a nasty spill. Since I dont remember the actual fall, I will have to tell you what several witnesses told me (including an American nurse). I took three steps out of the pull, my feet slipped out in front of me, I landed on my right wrist, fell over to my left side and hit my face on the pool tile. A witness said I was knocked out for 5-6 seconds, before coming to. Someone helped me to a lounge chair where I continued to bleed all over the pool deck. Someone from the hotel staff came out with a wheel chair and took me up to my room. This is about the time I can start to remember the events. The American nurse, her mom, and two others came up to the room with me. They called a "doctor" to come look at me. The doctor stated that I had a concussion and either needed stitches or a steri strip below my left eye. She ultimately went with the steri strip. She then applied some sort of antiseptic on my face, applied the steri strip, then handed me a bill for $150.00, which had to be cash. She was in the room maybe 10 minutes. The majority of the time spent writing up her bill. After that point, no person from the hotel bothered to check in on me. I felt as if they wanted to wheel me up to my room to eliminate any nuisance at the pool, then forget about me. I was also shocked that I was forced to pay $150 cash when there is a clear safety hazard at the pool. According to my attorney, placing a yellow cone on the pool deck does not relieve the hotel of liability. I also need to have my hand checked out by a doctor, which could result in more medical fees. If you take out this incident, the experience could have been pretty good. But my trip was pretty much ruined by the safety issues at the pool and lack of accommodations from hotel staff after being injured.
TripAdvisor Traveller Reviews
Very good hotel food superb ,hotel very clean but needs updating. Was on top floor roof leaks lots buckets everywhere after storms . Pool area after afternoon bar b q lots of food around pool . Suggest to forget doing it causes big problem birds etc . Dress code in restaurants appalling can dress in anything not 5 star . Worst Riu palace we have been to for this not riu to me . Not enough waiters for evening at show time . Janet in restaurant made a good impression for hotel top class . People collecting pool tiles from bottom of the pool needs looking at desperately . Would not return to this Riu again not up to standard sorry
Lovely if a bit worn
We had a lovely time at this hotel. It's beautiful and kept very clean. But it is the staff that really make it worth the stay. From Oscar at the front desk to Tomas and Lalo at the buffet the staff are so helpful and friendly. I really can't say enough about the staff. The hotel is starting to show it's age but my only real complaint would be the room we were in. I booked for 2 adults and 1 child and was given a room with only one king size bed. (My child is 14 and as tall as me.) If my oldest had not been able to go share her cousin's room it would have been uncomfortable.
I stayed at the Riu Palace Pacifico with my husband and daughter for two weeks in August/September. We had stayed in a Riu Palace earlier in the year and thus had high expectations of this hotel. On the whole we were not disappointed, however, the hotel is in need of some renovations. This didn't, however, detract from the holiday experience. We recommend you take Mexican pesos as the American dollar is no longer accepted.
We were allocated a room on the fifth floor with a side sea view. The rooms were spacious and clean. When we first arrived the safe in the room didn't work, however, after contacting the reception staff, this was sorted out promptly.
The selection of food on offer in both the buffet restaurant and the a la carte restaurants was exceptional and there was no shortage of choice in the buffet, there was something for everyone. The only negative point in relation to the food would be that all of the Riu chain hotels have the same a la carte restaurant menus therefore considering we had stayed in a Riu earlier in the year, the food did start to get a little monotonous. The staff in all of the restaurants were very friendly and always happy to help. During our stay there were heavy downpours of rain in the evenings and the hotel had no shortage of leaks. There were rugs on the floor throughout the hotel, with the worst leak being in the buffet restaurant where a torrent of water was leaking down one of the walls and as a result, half of the restaurant was closed for a few days.
When we stayed at the hotel there was never any trouble getting a sun bed around the pool or on the beach as there were plenty spare. The pool waitresses were very attentive and friendly. The only negative point would be that the main pool was rather grimy and littered with dead flies. There are a number of lose tiles and the pool seems to be long overdue an overhaul. The infinity pool, however, always seemed clean.
There are various water activities throughout the day to join in with if you feel inclined. We made use of the water sports available on the beach by trying the canoeing in the sea.
We would like to say a big thank you to the Thomson rep, Kia, who was very helpful during our stay in relation to sorting out some diving excursions for myself and my daughter. Despite there being many excursions on offer, the prices of these trips seemed very expensive. Instead of doing the scheduled excursions, we opted to catch a taxi from outside the hotel into the town where we were then able to please ourselves as to what we did. Taxis from the hotel are relatively cheap at around £8 for a 30 minute journey.
Overall, we had a great holiday here despite the few negative points in relation to the general upkeep of the hotel.
From the minute we walked thru the door to be greeted by a smiling friendly member of staff and a bucks fizz and until after check out the staff could not be more helpful.
There is not a lot I can find fault with over our 1 week stay, from the stunning selection of foods to the A La Carte restaurants, and the superb service from all the staff.
Yes the pool could do with some work or a few traffic marks on some of the walls but to us thats just normal considering the amount of people using the hotel.
You dont have to book the A La Carte restaurants anymore Rui have scrapped that idea its now first come first served basis.
Overall a great hotel and highly recommended.
Our safe and cash was STOLEN from the SAFE!!!!!!!!!!!
The front desk did nothing to help. The manager never even came to speak to us and they refused to give us a report. We heard there were several others. Several. We lost almost a 1000 dollars. How the hell did they get into the safe? Obviously the management/staff.
We will never EVER stay at a RIU again.
PS the pool was disgusting and the beach had trash all over it.
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