Apple Vacations Traveller Reviews
Amazing memories made at the RIU!!
RIU Palace Pacifico is always top notch! Ismael (RIU Entertainment) was awesome! FUN and kept us entertained. Victor in the Sports Bar treated us GREAT! 3rd year going and definitely will be going back!
Love this Resort, but
I love this resort! The grounds are beautiful, the staff amazing and it is always a good time. However, I would respectfully request that they put an outdoor smoking area near the restaurants that has tables and chairs. This would be far better than 10 people crowding around one ashtray.
when arrive to to hotel they didn't have any information of my check in went to a lot of trouble just to get my room ?
Choose somewhere else
So many issues! First there is no children pool the site is plain wrong. There are many children in every pool including the pool bar. We asked and the front desk said no all pools are the same and you are lucky you aren't at the resort next door there's even more children there! Biggest problem at the hotel is people go down at 5am and take all the good pool chairs. When we asked what time you could start doing that the front desk replied you aren't supposed to do that. But everyone is and most reserve 10-12 chairs. The hotel looks clean until you look closely at that point it is barely average. The entertainment of which there is one thing going on per night is very poor. There's no alternative though so you basically are stuck there or in your room as everything else is closed by then.
Riu Palace Pacifico
We had a great time at the Pacifico. The only place we ate was at the buffett and it was good. The staff at this hotel is fantastic!
I was a little disappointed my wife broke her leg there in the room and no one gave us to much help. Apple people helped with getting wheel chairs at the airport but that was all they offered. we had to rent a wheel chair on our own and the people were great helping me get around.
My issue was that Apple told me this was an Adult Only facility and it was NOT. I was very dissappointed and my reconsider using Apple again due to that. I would expect some sort of a credit due to this major mis-communication.
My issue was that Apple told me this was an Adult Only facility and it was NOT. I was very disappointed and may reconsider using Apple again due to that. I would expect some sort of a credit due to this major mis-communication.
Great hotel, friendliest staff, and the Michael Jackson show is awesome!
**Warning**Active hotel theft operation complicity supported by hotel management.
Our room was robbed of $900 USD within hours of checking in and the hotel assistant manager Paula Garcia Alvarez blamed us for it even though when you read the posts on FB about this specific hotel it is very clear that there is criminal operation involving staff working out of this hotel!!! DO NOT STAY HERE if you value your cash and belongings !!! For all those who have been robbed at this hotel, go to the Ministerio Publico (10 minute cab ride from the hotel) and file an "Acta Circustancial" . Do that after you contact the local police at 52 01 329 291 06 66 to report your theft . They will not investigate without video evidence but maybe if they are called out to this criminally complicit hotel enough (like we did) they will eventually open up a formal investigation. We need to look out for the next customer who will certainly be robbed here! Also, demand to speak to the Hotel Director General as Paula is probably not informing him of the pervasive crime taking place on her watch as hotel supervisor.
Riu Palace Pacifico
Resort was amazing in all ways. Room was comfortable and clean. Housekeeping obliged all requests quickly. Food was very good and good assortment at the buffet. We overall had an awesome stay.
Beautiful resort, polite and courteous staff, delicious & various food, excellent entertainment. Amazingly relaxing.
TripAdvisor Traveller Reviews
Great Resort, Excellent Staff!
If you are looking for an above average experience this is the place, it’s very elegant feeling, and the staff is tenacious in their service. All of the bar tenders were friendly and always quick with a greeting, smile and drink, wait staff was also very attentive and willing to go the extra mile if asked.
The Resort is not “new” and has some areas that need updating/remodeling. The tile pool is beautiful but starting to show it’s age with some missing tiles and grout, same with the bathrooms, they are clean, but showing signs of age. And if I had a real complaint it would be distance from the pool to the bathrooms, and you have to traverse a flight of tile steps to get to them..... I would say more of a design/thoughtfulness problem than anything else.
Otherwise it was a great week, good friends, and excellent meals!
Bruno at the breakfast buffet was top notch all week Long. The buffet was VERY good, a great assortment of foods and enough variety to keep everyone happy!
Thanks Riu we had a great stay!
Starting to look a bit shabby
The look of the hotel in pictures and video show the hotel as amazing.When you look a bit closer it needs a lot of maintenance to bring it to the 5 star rating,the mosaic tiles are coming off in the pool,which is covered with a scum its not being cleaned to a high standard.So go to the beach then? No the sandy beach is littered dirty and shingly in a lot of places.Walk the beach and you will see open end waste pipes coming from properties and street drains.Go in the sea and you can't see your feet at waist depth,beware the stingrays.My wife had food poisoning which lost us around 10 of our 14 night holiday.It was reported to chefs,manager and thompson rep,Several other people became ill as well.Battered fish which was raw inside we think it was frozen and not thawed properly affecting cooking time. There were a lot of thefts be carefull and put everything in safe.The upside is the staff are amazing and really helpful. We asked for a high floor sea view and quiet room,First 2 requests spot on but you won't get a quiet room there are loads of birds that roost in the palm trees at the moment,be ready for your 0530 am alarm call loud or what and the same at sunset,they're all around the restaurants pinching food and sugar satchets. My advice is book somewhere else
Another Great Vacation
My husband and I Just returned from a two-week stay at this lovely resort - we have come back at least 10 times! Yes, this hotel is like a grand old dame that needs a little TLC but the lovely elegance combined with the friendly accommodating staff keeps us coming back. We book a partial ocean view which suits our needs nicely - and on the 7th floor (inside) not bothered by noise.
We spent our entire time on the beach and when the tide goes out there is a nice flat walking area to take advantage of. Bar service on the beach was great but they could use more than one waiter as he was kept running all day.
We did not go to any specialty restaurants as the buffet suited our needs - good variety and we ate whenever we felt like it. We tipped our waiter every time and were rewarded with a special table with roses on our last night there. Some of these people have become like friends to us and remember us from previous visits.
There is entertainment every night, but it seems like audience participation nights like Minute to Win It happen too often. Used to be only Sunday nights, but it was 3 nights in one week. We do not like these shows and others don't either judged by the number of people in the audience on these nights. I wish they would bring back Mamma Mia and Grease.
The honesty of the staff must be mentioned. I wore a cherished necklace one evening to dinner and the show. It wasn't until we got back to our room that I noticed it was missing. I looked all over the room hoping it had become unclasped before we went out - to no avail. I had resigned myself to its loss as I knew I would never get it back if lost outside the room. The next day when we came in from the beach - there was my necklace on the bedside table. The maid had found it when cleaning! What a gem!
It's the people that keep us coming back time after time and we will be back for sure.
Spotless, safe, clean and a good choice of food .. don't miss out on the local wildlife within walking distance
Flew out of Manchester we arrived about 2 hours before the 0955 departure time. We chose long stay parking at the airport with the bus shuttle which was good value and perfect, buses were regular and one arrived as we had parked up. On arrival a T2 breezed we through check-in and had elected the express security pass which got us through fairly quickly. The plane was a Dreamliner and we had chosen two together in the centre with extra legroom. We were a late booking and if I’d had the choice would have preferred a window seat at the route out in clear weather took us out of the UK via The Highlands and then onto Iceland and Alaska, it was a clear day too. Not sure the few quid for the extra legroom made that much difference but there were empty seats, had one next to me which is handy on a long flight. Seats are okay at 6ft and 16 stone I was fairly comfortable. Reasonable choice of in flight entertainment with free earphones supplied by Tui. In flight meal x2 provided and a drink service that came round a couple of times. One benefit of the extra legroom seats (I think 30 upwards) was that you were second to board and close to an exit door on arrival. 6/10
Puerto Vallarta Airport is not a huge place, you will be given a couple of documents to fill in on the plane for customs, do so it will save you time. One is effectively your visa for your stay don’t lose it or there will be a cost on trying the leave Mexico. We breezed through customs again but be aware you press a put before passing through and it randomly selects passengers for bag searches. The second thing to be wary is timeshare sales, these are everywhere once you exit customs and they will purport to be from Tui/Thompson or be your booked taxi, walk straight through and ignore them. Unfortunately genuine reps aren’t allowed in the airport, only these cowboys. Once outside you will be met by your rep who will allocate you a private taxi. I used the Tui transfer but I think catching a waiting taxi might have been cheaper overall, around 300 Mex Peso (£10-12), there were plenty about. Taxi to Rui Palace took around 25 minutes. The drivers tip is apparently included in the price you have paid for a transfer but I felt compelled to tip him again for mauling our cases, I only had 50 Mex Peso notes and above, a fair tip for most things is 20 so get some 20’s up front if you’re a tipper. Americans just tipped in dollars. 7/10
The Rui Palace is in a gated complex with security and a mile long avenue of palms leads you up to the entrance. Take note of the small pond and wooded area on the drive in, worth a walk along there if you wish to take in some of the wildlife. We saw enormous Turkey Vultures and giant Iguanas basking in the trees as well as the usual small lizards and turtles. Opposite the hotel there is a large family of Coatimundi a member of the racoon family, they are fairly friend and partial to fruits and berries. The foyer is a really impressive part of the hotel. Tip take a small pair of binoculars.
Check-in was simple and Rui received you with the usual glass of something with cherries in it. You get two card keys and two towel keys and the code for the wifi. Bellboys take your bags and are quickly to arrive at your room. Again worth having 20 Mex Peso for the tip. 9/10
We had a junior suite on the 8th floor with a partial sea view which was still fairly impressive. I’d personally recommend a high floor for a couple of reasons not least of all an unobstructed view. A high floor also gave a little more piece from the entertainment noise going on below if you wanted an early night (it finished at 11ish), there’s also a lot of noise from birds in the palms below which you get used to. Our room had ample space, good size bathroom with two sinks and a jacuzzi. Twin beds had been pushed together, would have preferred one large bed, and a decent seating area with a couch and table. The balcony was small but good enough to wind down on. The room had a well stocked fridge that included local beer, 7 Up, pepsi and soda water. Optics included Vodka, Tequila, Whiskey and Rum, would have prefered one of them to have been a gin but that’s a minor detail. Just one point there were toiletries provided but not much and the shampoo/shower gel dispenser in the jacuzzi/shower was well placed or that great, you might want to pack your own. We noticed that the TV wasn’t working check the coaxial connector at the back ours had been unscrewed, perhaps intentional to provoke a call to room service and generate a tip? Perhaps I’m just being paranoid. Room service is available with a fairly decent 24hr snack menu 9/10
A single large pool with a swim-up bar and an infinity pool. Sunbeds are plentiful but like anywhere if you’re a sun god and want the best spots then get up early and put your towels on the beds you want, we didn’t and were never really disappointed where we ended up. Obvious one but the sun comes over the front of the hotel and sets to the sea at the back at around 1815hrs (November). The sunsets are spectacular and don’t miss the opportunity to get a few shots of it disappearing. There’s no shortage of service around the pool and the beach area that belongs to the hotel and offers some natural shade below the palm trees. I wasn’t struck on the quality of the drinks from the pool bar compared to elsewhere on the hotel but they are okay. Entertainment teams work hard and position themselves and their activities on the left hand side of the pool as you look out to sea, if you want some piece from that position yourself at the opposite end of the pool, it will put you closer to the toilets too which are just a short walk away. 8/10
Food & Restaurants
There are five places to eat, six if you include the Sports Bar that offers a range of snacks.
La Toscana is the steak restaurant
Probably my least favourite and perhaps down to my choice of meal. Didn’t particularly enjoy the steak and like most places was let down by the quality of the wine.
Krystal is the gourmet restaurant
My joint favourite, service was excellent and the food was great, the wine served even tasted better
Kyoto is the Japanese restaurant
Served a better steak than the steak restaurant, I’m not a fan of Japanese food but it was okay, if you like Japanese then I’m sure your experience will be better than mine.
Guacamole is the Japanese restaurant
Really enjoyed this meal and the buffet area you could dip into to supplement your main meal. The waiters were attentive and served my other half a Mexican coffee with Tequila which they light up in quite spectacular fashion, dipping the lights to maximize the effect.
Peninsula Buffet is the main walk-in buffet restaurant
As the main walk in buffet this was pretty impressive with an very changing menu plus some regulars. Breakfast provided a great choice from pancakes and pastries, through to different and an omelette bar where you could build your own. There was fruit and cereal aplenty and you could muster a full English from the choice on offer only spoiled slightly by bread and butter that we aren’t quite used to.
All drinks available here including a decent cup of coffee, there is a 24hr snack bar with sandwiches and a microwave to warm burgers and hotdogs etc.
Overall you can’t go wrong with the choice, for the themed restaurants there is no reservation process. If it’s full they will take your name and give you a pager, we found it easier to get in as a couple having observed larger groups turned away.
All the staff work really hard and were always attentive and made sure you had a glass full of water and/or wine etc. 8/10
Tui offer a number of trips we were only there for a week so chose one, the ‘off-road adventure’ in a yellow military style truck. We had to get a taxi to start the trip which only cost 120 Mex Pesos and the trip itself was about £75 each. The trip took us on a tour to San Jose where after seeing tortillas been made and sampling them we had a short tour of the town and the tour guide told us some of the history of the are. Then followed a trip into the forest along a riverbed and a 30 minute or so hike along a track taking in some of the flora and fauna. Short ride to a small holding in the forest which was a family run business,here we had a go at making and baking our own corn tortillas from scratch and enjoying them with some salsa made from fresh ingredients picked up in San Jose, washed down by free beer. Next onto beech house rented by the trip company where we were treated to a BBQ and tequila tasting. All in all worth the £75 and the driver kindly dropped us at our hotel to save the taxi fare back. Tip is to take a pair of sensible shoes if you intend doing this trip, sandals are not idea. Also this is a rough ride and quite a climb into the truck so if you have back problems or mobility issues don’t do it. 9/10
We didn’t use the shops at the hotel but if you want some extra supplies it’s about a 20 minute walk to the Mega Store just turn right outside the hotel, left at the island and walk to the security gate and beyond sticking to to the left. Cross the main road using the footbridge. Great selection of wines and spirits and some English beers if your desperate. We also visited the Liverpool Shopping Centre to pick up some sensible shoes!! It was okay but pretty standard and not cheap. 6/10
This is a good hotel if you have mobility issues there are ramps everywhere except for down to the main beach. There are foor lifts at each end of the hotel and we were never waiting long for one. 9/10
If you want to see whales on one of the sea adventures don’t go until after December, on hindsight I would have delayed for a week. Also the hotel starts its Christmas festivities from December 1st, the day we left, would have been great see everything lit up (my timing not the hotels fault)
Overall a long flight to a great hotel, not much to do around the hotel but the walks along the sandy beach in either direction and watching the sunset were enough for us. Mainly Americans, Canadians, Brits and some Mexican guests and never saw and trouble, heard any bad language or was made to feel uncomfortable. This hotel and Mexico is extremely safe and in all of our walks we never once felt worried. I’d recommend this hotel and Mexico in general if you don’t mind the flight. 8/10
Amazing hotel and friendly staff
The hotel was amazing in every way, me and my boyfriend stayed for 2 weeks and wish we had stayed longer! All the staff were incredible and genuinely friendly, especially Fransisco and Jose at the pool bar who couldn't have done more for us and were a great laugh!
The hotel was clean, spacious and the gardens were well looked after.
The food was great and there was plenty to choose from!
Overall I would highly recommend the RIU Palace Hotel and will 100% return in the future!
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