Apple Vacations Customer Satisfaction Score
What to expect
3499 past Apple Vacationers would recommend Riu Palace Pacifico to their friends and family
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TripAdvisor Web Reviews
What to expect
Apple Vacations Traveller Reviews
Riu - Great hotel and pool but food could be more diverse
Food was predominantly Mexican (obviously) but it could be more diverse. We didn't have much Asian/Carribean options. Entertainment was fair at best. There could have been at least 1 night where a celebrity singer/dancer could have performed maybe? The resort lacked a discotheque/night club. Service at pool and hotel was excellent. Room service was great. Pool was a bit crowded at times. A second/third smaller pool would have helped. Also there wasn't a hot tub/sauna area in the pool. Proximity to the beach was fantastic since we could swim in the ocean and walk about 100 meters back to the pool.
RIU is Consistently Great!
This marked our 8th stay at a RIU Resort. Always dependable with their food options, cleanliness and staff is so wonderful. We were very pleased again. Thank you!
Everything was at high level. The only thing that I did not like (I like to swim in ocean) were big waves, so had to swim in the pool.
Everything was excellent with a suggestion.....Don't push 2 double beds together to make one. I essentially slept in different bed than wife--boo! Also some nicer pillows would be helpful. Otherwise perfect.
Very Nice, but starting to look alittle tired as far as the hotel condition.
Very nice rooms and the hotel staff does an outstanding job. The food was nicely presented, tasty and plentiful. The bar service was lacking in that they ran out of some high end liquors and never replaced them the whole time we were there which was a major disappointment. We have been to these hotel more then 10 times and are very pleased overall, but this trip was somewhat lacking of a 5 star hotel/resort.
Third times a charm!!
This is our 3rd stay at the Riu Pacifico in Puerto Vallarta. It does not disappoint. We love all the amenities mentioned in the survey along with the downtown and surrounding towns. We always feel safe here. We have acquaintances from previous stays and we book at the same or overlapping time to maximize our fun. The only surprise or disappointment was the charter choice. Frontier was a bare bones transportation. Everything above the flight was a charge. That includes luggage, carry one, snack, coffee, even water. That may be the way travel is headed. The complimentary services I guess are not that important, but the luggage or moving in around to other seats that are empty for a $50 charge, seems gouging. The plane was clean, but unable to recline in the seats as the tray table is no bigger than a checkbook. We made good time and stewardesses were pleasant, just bare bones.
Food Options and Pool Side Accomodataions
Overall we are very satisfied as we had a wonderful time. The two areas that need attention are the availability of the restaurants, and the availability of seats at the pool. Two of the restaurants we tried to eat at (The Japanese Restaurant, and Cristal) have very limited seating, but do not take reservations. If you want to eat there you need to be there as soon as they open their doors to get you name on their list. Why not just take reservations that can be placed when you check in? Also, the "host" at the Cristal Restaurant has no business working in a customer service role as he was extremely rude!
Concerning seats at the pool. Guests were going out at 2:00 AM to place towels on seats to reserve them for later that day! If you waited until morning to look for a seat, you were out of luck!
This was our 10th trip to P.V./R.N....8 via Apple 8 Riu 1 Iberostar 1Barcelo...Riu has our location preference....but Iberostar & Barcelona are by far both better all inclusive so...hate Frontier airlines...too many gimick extra fees ie seats bags and no free drinks...any other airlines is better....bring back the Alaska charters...Riu palace is a pretty facility but borderline food and drinks...pool deck trashy...saw the same trash not picked up days in a row...ceiling fans in the hotel lobby and dining areas were always off...we make this trip annually...are looking at other hotel options for next year...must say the waters/waitresses are always pleasant and charming. Apple should review airline options for future charters...do not appreciate all Frontiers added costs
after staying there several times,we always get rooms by the construction side.One would think being a repeat customer and a riu member they could do a little better.Maybe if we complained a little???This time they blamed apple because they did not put repeat customer on the reservation.
Japanese Rest. and gym
This offering was in the Fair category. The Gym needs to be refreshed with new equipment.
Delayed check in.
The overall rating was very good. I was upset when we arrived at the hotel at 12:30 and was not allowed into my room until almost 4pm. That was after I complained to mgt. I went to the maid at 1:30 and found out that the room was ready. Any time I get to the hotel early and the room is ready I am able to get into the room. This was an Apple trip. I had no choice for the arrival time.
TripAdvisor Traveller Reviews
Lovely Hotel Complex
Things go missing from your Room and The Hotel Does Nothing about it, We were a Party of Ten and 3 of us had things disappear, and When reported we just got Fobbed off, and when you go back Daily nothing gets done, When it is reported when you get Home they still do nothing about it, and if this sort of thing is not stopped it will certainly escalate.
Excited at 1st but ended in disappointment
The resort was beautiful, clean, food was great. Beach and pool were nice. Did seem like they could use a few more people at the swim up bar, sometimes had to wait a bit to get served.
Our biggest complaint and disappointment, even after talking to management and being referred to one person over another with no resolve was a disappointing eye opener.
This is a 6 Golden Apple Resort, and during one of the pool events when staff would call up guest and ask where they were from, obviously people were from all over, Canada, Spain, United Kingdom, and when it came to one person who said they were from the U.S. the staff announcer on his microphone, started "BOOING"!! when ever a guest from the U.S. stated where he was from. That obviously upset other guest, who were obviously drinking and paid a lot of money to be there and have a good time and relax, starting chanting, "Build that wall" To me it was an eye opener, that though Americans are probably a majority of their revenue, they apparently care very little. Thinking this was just to the ignorance of one young man not thinking, we talked to management to only be told to go to another and then another, with absolutely no resolve. We were just so disappointed that a vacation that is meant as a get away from everything had to make it political. Other guest we spoke to were discouraged as well and felt uncomfortable with their stay. Of course all people want to be where their wanted and appreciated, this felt the opposite of that.
Best Ever Stay at the Riu Palace Pacifico
We stayed at the Riu Palace Pacifico 6-13 April 2018 and experienced the best possible vacation at an all-inclusive resort imaginable. The location in Riviera Nayarit with its elegant hotel, gorgeous beach, huge all-accommodating pools is pleasing to the eye and makes one feel comfortable and pampered. The food in the five restaurants is excellent and varied enough to find something great to enjoy at every meal. Even the buffet style main restaurant has something new every day at every meal and doesn't get tiresome. The freshly prepared hot food items are tasty and eye appealing and served up by friendly chefs right at the serving counters. The specialty restaurants are worth trying and did not require advance reservations while we were there. All of the hotel personnel from the lead managers to the groundskeepers were friendly and responsive to a friendly smile or hola. The junior suite that we had was spacious and served our needs well and the balcony with a view of the ocean gave the room an elegant touch. We have stayed at all of the Riu hotels in this area and our repeat visit to the Palace was not disappointing. It's the best.
A First Class Resort!!
This was my fourth visit here, and it has never disappointed me. I cannot say one negative thing about my most recent stay here. It is a first class resort in every respect. The staff are the warmest and kindest anywhere. They are very patient and understanding with their guests, and always do their utmost to make sure everyone's needs are met. The food is varied and always good. For example, their dishes for vegetarians and people on a gluten-free diet are plentiful, very tasty, and nourishing. The pool and beach areas are well maintained. For example, about 4 years ago I stayed at a much more expensive resort up the street. There were NEVER enough pool and beach chairs for the guests and so you had to go down to the pool or beach at 7 to reserve a chair because by 9 they were all taken. However, at the Riu Palace, there were always enough pool and beach chairs for everyone at any time of the day. The rooms are wonderful, and the housekeeping staff are very attentive to the needs of the guests. For example, not long after I arrived I asked my housekeeper for more bottled water. I never had to ask again. Everyday she made sure I had plenty on hand.
Lastly, I just want to express my thanks and gratitude to the General Manager, Alexander, and to one of the Assistant Managers, Maite, for making sure I was well looked after. With them as Managers, it's no wonder that the resort is such a first class destination.
Riu Palace - did not disappoint!!!
Had a great vacation here. We had a very nice room, with a beautiful view. All the staff from the front desk to the wait staff to the room attendants were friendly and always helpful.
The ala carte restaurants were good, our favorite was the Steak or Mexican. The buffet was good and my only complaint would be i wish some of the food would have been hotter, it was like the warmers weren't positioned correctly to keep food warm.
Lots of room around the pool to find a spot to set up,maybe not always the best spot but OK and like at all resorts there was always those people that would throw a towel done to save a prime spot and not show up for the day
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