TripAdvisor Traveller Reviews
Excellent in almost every way!
We booked this holiday for my Wife's 40th Birthday, and WOW what a special place to celebrate such a milestone. We had our 7 year old Daughter with us and I can say this is definitely a family...
We booked this holiday for my Wife's 40th Birthday, and WOW what a special place to celebrate such a milestone. We had our 7 year old Daughter with us and I can say this is definitely a family friendly Hotel.
From the moment we spotted the Hotel in the distance as we approached in the taxi, we knew it was going to be something out of this world.
As we arrived at the entrance to the Hotel, a bellboy was quick to take our cases so we could walk into the lobby with comfort... and what a lobby it was! Tall ceilings, carved wood columns and a wonderful huge crystal chandelier, hanging from a beautiful stained glass centrepiece. We were welcomed by several smart and attractive female staff who offered us a glass of champagne and an ice cold towel which was definitely needed after the 11 hour flight and the 20 minute transfer from the airport. We were handed an envelope with our room cards and given directions to our room. By the time we got there, the bellboys had already put our cases in our room... top notch service!!
Our room was on the side of the Hotel, overlooking the scruffy car park of the hotel next door. So when I went to reception and asked if they had any other rooms available, they were very professional and courteous and looked at their system straight away. Within the hour, the bellboys had moved our cases to another room overlooking the main pool and the Pacific Ocean, with no extra charge... once again, top notch service!!
The food throughout the week was outstanding, the staff never allowed your glass to remain empty for more than 10 seconds without asking if you'd like a refill and the entertainment staff must be superhuman as they were hard at work from early in the morning to gone 11pm every day. Very enthusiastic and friendly, the staff throughout the hotel were very approachable for any and all queries.
I would love to give extra marks for... minibar and spirits (optics) in the room is included in the all inclusive price you pay, as is the 24 hour room service... you will never pay any extra for room service or minibar usage.
If I were pushed to say anything negative at all, it would have to be that the pool would become a bit grubby towards late afternoon... including bugs and leaves and dirt from around the pool... but this cant really be helped, as the pool is surrounded by palm trees and guests drinking sugary cocktails all day... it's bound to get a bit mucky, but the staff were constantly testing the water and clearing up as much as they could. By morning the pool was gleaming once more.
One more negative, is that you have to walk through the "smoking area" in order to get from the lobby to the buffet restaurant. Most visits we were lucky that no-one was smoking there, but on 4 or 5 occasions, we had to walk through someone's second hand smoke just before eating. But don't let that put you off, it definitely isn't that bad...
I would very much recommend this hotel to anyone.
Excellent for our purposes!
We were here for a wedding - over 40 of us came from various places. It was great for this! We were able to gather at various times for meals, drinks, activities etc. and no one had to feel like they...
We were here for a wedding - over 40 of us came from various places. It was great for this! We were able to gather at various times for meals, drinks, activities etc. and no one had to feel like they were hosting. We ate at Il Terrazo, Krystal and Kyoto - all very good. Best were Krystal and Kyoto. The did an excellent job of the wedding ceremony, dinner and dance. All excellent touches and enjoyed by all. The buffet got a little old after a while but that was to be expected - spending a week at any one place and eating the same thing. Quality was great but just tired of it.
We are normally people that prefer to be a little more adventurous in our travels so this type of all inclusive resort is not usually where we would stay but given the circumstances, it was perfect and they did a great job of serving us.
Staff were very friendly. Room was beautiful! We were upgraded without asking to a 2 bedroom suite with huge walk in closet, jacuzzi tub and shower as well as another walk in shower and large deck area with spacious seating area.
For anyone looking for this type of all inclusive vacation, I would recommend this resort for sure!
Just come back from a awesome 2 weeks, nice arrival drink and cold flannel in pretty impressive lobby. Lovely room with comfy beds and balcony with sea views. Pool bar was awesome all though we...
Just come back from a awesome 2 weeks, nice arrival drink and cold flannel in pretty impressive lobby. Lovely room with comfy beds and balcony with sea views. Pool bar was awesome all though we rarely used it in end as Alenjandro made sure we were never without drinks, bringing them to us whilst making the most of the sunbeds in the pool. The food in the buffet was great, brilliant choice breakfast lunch and dinner. The Al a carte restaurants were incredible, probably Krystal and the Japenese being the best, just remember u need to book them 4 days in advance. The entertainment in the evenings is probably the only thing i could question but we were in great company with friends so didnt matter too much. Downtowns worth a visit its lovely and we found an amazing little restaurant in the little town of Bucerias (80 pesos in taxi), its in the square and called Miguel Angel. Amazing seafood platter and the Mexican coffee is a must.. its quite a show and tastes delicious!! Overall an fantastic holiday, loved every minute!! x
VERY BEAUTIFUL RESORT
Opened six years ago (Oct. 2008), with total capacity of 484, including 16 suites, five specialty restaurants: La Peninsula (Buffet International), Krystal (Fusion Gourmet), Kyoto (Japanese...
Opened six years ago (Oct. 2008), with total capacity of 484, including 16 suites, five specialty restaurants: La Peninsula (Buffet International), Krystal (Fusion Gourmet), Kyoto (Japanese), Guacamole (Mexican) and La Toscana (Steak House), it is a RIU Palace series with a most beautiful Lobby, also with Petit Pigalle Lobby Bar, next to entertainment stage, and a Sports Bar (open 24 hours).
Food quality and variety to suite various tastes is impressive with all the pampering: drinks, freshly squeezed juices, large variety of appetizers, desserts and very friendly service to top it all. You will never forget your visit. We have been to many of RIU Palace series Resorts and I strongly recommend that you try this one.
This Resort has the Pacific Oceanview, sandy beach and very large swimming pool, stretching the width of the Resort, with a Bar and other sport activities. It also has a Spa . We had wonderful time and would love to come again.
Great hotel just watch for the stolen towel cards
Currently at the hotel still and love most things about it having flown with thomson on October 4th. one thing I'd like to mention though is with regard to towels and the towel cards. The hotel gives...
Currently at the hotel still and love most things about it having flown with thomson on October 4th. one thing I'd like to mention though is with regard to towels and the towel cards. The hotel gives you x amount of card for the number of guests in each room which you exchange at the pool for towels, if however these cards are lost the hotel will charge you $20US per card. On our first week here my wife left our towel cards in her mum and dads room on the opposite side of the hotel when we'd been round for a couple of drinks, the following day at the pool her mum mentioned the cards and said they were on the side in their room after we'd been looking in ours for them, my mother in law then went up to the room later on after the cleaner had been to get the cards only for there to be no sign of them whatsoever, maybe we lost them somewhere else we thought to ourselves and went and told reception who told us we'd have to pay $60 for 3 new cards (16 month old son with us too) sod that we said and went and had a look again but no luck, in the end my father in law told reception his 3 towels had been taken from the beach and reception gave him 3 new cards. Which we then exchanged for new towels, problem solved we thought, until today! Every day we leave the towel cards with the room key by the door, last night while we were out for dinner someone had obviously been into our room despite the fact the room had already been made up and they don't do a turn down service here, because when we arrived back for some reason the do not disturb tag had been left on the outside of the door which neither of us bother to use! Ok weird we thought but didn't think too much more to it. We get up today ready for the beach go to walk out the door and realise the towel cards are missing, we searched every single place you could think of in the room and nothing, now I don't know whether it's the cleaners that are stealing the cards and possibly getting a fee from someone at reception for each card that reception sells for $20 or the guys that re stock the fridge? Security? So we went straight to reception afterwards anyway and I had a huge go at the guy and ended up with 3 more towel cards which we are now keeping in the sodding safe! So in brief guys don't leave towel cards in your room when you're not there. One last thing, when you do get your towel, expect the thread bare needing binning towels unless you're Mexican, American or you tip. Other than that great hotel
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