Puerto Vallarta/Riviera Nayarit

Riu Palace Pacifico


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All Inclusive    

2018 Exceptional Values
Honeymoon: Surprise gift in room, small bottle of Tequila, king bed (subject to availablity at time of check-in), late check-out (subject to availability at time of departure), complimentary upgrade to next available room category (subject to availablity and upon request), $35 spa credit in Ocean Harmony massage for two (50 min) per adult. (This discount does not apply with other promotions and discounts)

A 24-hour all-inclusive paradise! The Riu Palace Pacifico is located on Flamingos Beach, only a two-minute drive from Riu Vallarta and Riu Jalisco, and only nine miles away from downtown Puerto Vallarta. Magnificent architecture and elegant furnishings combined with unparalleled service offer guests the highest level of distinction. This luxurious and elegant resort is the ideal place for vacationers seeking total relaxation in a sumptuous environment and in the comfort of RIU's Premium brand.

Surrounded by beautiful Banderas Bay and protected by the stunning Sierra Madre Mountains, Riu Palace Pacifico is a nature lover's dream. The serene beach is a stunning backdrop from the infinity pool. Poolside beverage service is available, so just sit, relax, and enjoy the view! Non-motorized watersports include windsurfing, sailing, and kayaking.

The five restaurants serve up sumptuous cuisine, including Fusion, Japanese, Mexican, Grill Steakhouse, and International meals. Recently revamped menus now offer a wide range of cuisine and finer ingredients at the a la carte restaurants, as well as the incorporation of a vegetarian menu in all restaurants. Enjoy unlimited domestic and select imported drinks at the five bars, including a swim-up bar. Also, each junior suite is equipped with a mini-bar and liquor dispenser.

Nighttime entertainment is close by - take a short stroll to Riu Vallarta or Riu Jalisco and dance the night away at the disco. Entrance and drinks are included! Or, sit down, relax, and enjoy a live show. Entertainment is nightly at the resort, for those not wanting to leave the hotel grounds. RiuLand Mini-Club is non-stop fun for kids ages 4-12!

Find more information about Riu Hotels & Resorts.

Learn more about Puerto Vallarta/Riviera Nayarit.


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HOTEL LOCATION
Address: CONDOMINIOS FLAMINGOS NAYARTA
BAHIA DE BANDERAS
NAY

MX
Local Phone: +52-322-226-6624
Fax: 011-52-322-226-6627
HOTEL FACILITIES
Barber / Beauty Salon
Business Services
Meeting Rooms
Pools
Number of Pools: 2
Outdoor Pools: 2     
Swim-up Bar
Infinity swimming pool with adjoining jacuzzi and swim-up bar. Children's swimming pool.
Water Sports on Site
Scuba: Additional Charge
Health Club / Spa
Massage: Additional Charge
Nautilus Equipment: Additional Charge
Sauna: Additional Charge
Spa: Additional Charge
Steam Room: Additional Charge
Manicure / Pedicure: Additional Charge
Facials: Additional Charge
HOTEL DETAILS
This properties feature 24 hour All-Inclusive five restaurants, five bars, room service, spa. Exchange privileges with Riu Vallarta and Riu Jalisco. Beach:
Total Rooms: 445
Year Opened: 0 Credit Cards: Visa, Master Card, American Express
HOTEL RESTRICTIONS
No Spring Breakers. No student groups are accepted unless at least one person in each room is 21 years or older.
ROOM TYPES
2BD SUITE PARTIAL OCNVW
One bedroom with king bed, second bedroom with two double beds. Split-level living room area with sofa. Bathrooms equipped with a hydro-massage tub and extra shower cabin. Balcony or terrace features a partial ocean view.
Other Amenities -
Air Conditioning
Balcony or Terrace
Minibar
Hair Dryer
Iron
Radio Alarm Clock
Television
Room Safe
Satellite
JR SUITE OCEAN VIEW CONNECTING
Connecting rooms are two rooms being sold as one unit. Please review the description for the Junior Suite Ocean View.
Other Amenities -
Air Conditioning
Balcony or Terrace
Minibar
Hair Dryer
Iron
Radio Alarm Clock
Television
Room Safe
Satellite
JR SUITE RUN OF HOUSE CONNECT
Connecting rooms are two rooms being sold as one unit. Please review the description for the Junior Suite Run of House.
Other Amenities -
Air Conditioning
Balcony or Terrace
Minibar
Hair Dryer
Iron
Radio Alarm Clock
Television
Room Safe
Satellite
JUNIOR SUITE PARTIAL OCNVW
Split-level sitting area and sofa. Balcony or terrace with partial ocean view. Two double beds or one king bed. Bathrooms equipped with hydro-massage tub. Liquor dispenser.
Other Amenities -
Air Conditioning
Balcony or Terrace
Minibar
Hair Dryer
Iron
Radio Alarm Clock
Television
Room Safe
Satellite
OCEAN VIEW SUITE W/ JACUZZI
Suite with one king bed. Complimentary minibar and liquor dispenser. Large balcony or terrace with private Jacuzzi and an ocean view. Split-level sitting area and sofa.
Other Amenities -
Air Conditioning
Balcony or Terrace
Minibar
Hair Dryer
Iron
Radio Alarm Clock
Television
Room Safe
Satellite
JR SUITE PARTIAL OCNVW CONNECT
Connecting rooms are two rooms being sold as one unit. Please review the description for the Junior Suite Partial Oceanview.
Other Amenities -
Air Conditioning
Balcony or Terrace
Minibar
Hair Dryer
Iron
Radio Alarm Clock
Television
Room Safe
Satellite
JUNIOR SUITE OCEAN VIEW
Other Amenities -
Kitchen
JR SUITE PARTIAL OCEAN CHARTER
Other Amenities -
Kitchen
JUNIOR SUITE OCEAN VIEW
Junior suites have split-level sitting area and sofa, and a balcony or terrace with ocean view. One king-sized bed or two double beds. Bathrooms equipped with a hydro massage tub.
Other Amenities -
Air Conditioning
Balcony or Terrace
Minibar
Hair Dryer
Iron
Radio Alarm Clock
Television
Room Safe
Satellite
JUNIOR SUITE RUN OF HOUSE
Junior suites have split-level sitting area and sofa. Two double beds or one king bed. Balcony or terrace with garden view. Bathrooms are equipped with a hydro-massage tub.
Other Amenities -
Air Conditioning
Balcony or Terrace
Minibar
Hair Dryer
Iron
Radio Alarm Clock
Television
Room Safe
Satellite
DINING
Riu Palace Pacifico features 1 meal plan options:
All Meals, Drinks & Tips
There are 5 Restaurants at Riu Palace Pacifico:
Krystal - Fusion restaurant
La Peninsula - Restaurant with terrace
La Toscana - Poolside restaurant/steakhouse
Guacamole - Mexican restaurant
Kyoto - Japanese restaurant
CHILDREN'S PROGRAMS
Mini-Club

Children's Facilities
Children's Pool

Apple Vacations Customer Satisfaction Score
Hotel Average
What to expect
Food Quality
Comfort
Cleanliness
Service
3499 Recommend
3499 past Apple Vacationers would recommend Riu Palace Pacifico to their friends and family



Latest Apple Vacations Review >>
TripAdvisor Web Reviews
Based on 4146reviews
What to expect
Location
Rooms
Service
Value



Apple Vacations Traveller Reviews
rooms
MARY H.
Feb 10 2018
after staying there several times,we always get rooms by the construction side.One would think being a repeat customer and a riu member they could do a little better.Maybe if we complained a little???This time they blamed apple because they did not put repeat customer on the reservation.
Customer Rating: 

Japanese Rest. and gym
FRED L.
Feb 09 2018
This offering was in the Fair category. The Gym needs to be refreshed with new equipment.
Customer Rating: 

Delayed check in.
EDWARD M.
Feb 05 2018
The overall rating was very good. I was upset when we arrived at the hotel at 12:30 and was not allowed into my room until almost 4pm. That was after I complained to mgt. I went to the maid at 1:30 and found out that the room was ready. Any time I get to the hotel early and the room is ready I am able to get into the room. This was an Apple trip. I had no choice for the arrival time.
Customer Rating: 

Bed bugs
TAMMY Y.
Jan 25 2018
We had bed bugs and while the hotel did switch out the mattress and bedding it didn't address our clothing or the fact that we had bites all over
Customer Rating: 

THOMAS B.
Jan 19 2018
The bed is pretty stiff
Customer Rating: 

Beverage Service
JAROSLAW S.
Jan 05 2018
I would like to point out two things about the beverage service at this property. In our Jr. Suite, we had four choices of liquor to enjoy. Rum, Vodka, Brandy and Tequila. If one should not drink any of these, you would need to go to one of the lounges to get what you want. I asked if I could get a bourbon and the staff said that what we had is hotel policy. Secondly, we found out that if you were running low on in room liquor, you could not get a refill until you were totally empty. In an all exclusive, you should be able to request what you drink, not what is offered.
Customer Rating: 

JAKE D.
Dec 28 2017
Beds could be more comfortable.
Customer Rating: 

Amazing memories made at the RIU!!
CHRISTY B.
Dec 06 2017
RIU Palace Pacifico is always top notch! Ismael (RIU Entertainment) was awesome! FUN and kept us entertained. Victor in the Sports Bar treated us GREAT! 3rd year going and definitely will be going back!
Customer Rating: 

Love this Resort, but
PAMELA P.
Dec 04 2017
I love this resort! The grounds are beautiful, the staff amazing and it is always a good time. However, I would respectfully request that they put an outdoor smoking area near the restaurants that has tables and chairs. This would be far better than 10 people crowding around one ashtray.
Customer Rating: 

ENRIQUE H.
Nov 25 2017
when arrive to to hotel they didn't have any information of my check in went to a lot of trouble just to get my room ?
Customer Rating: 

Choose somewhere else
ERIC E.
Nov 16 2017
So many issues! First there is no children pool the site is plain wrong. There are many children in every pool including the pool bar. We asked and the front desk said no all pools are the same and you are lucky you aren't at the resort next door there's even more children there! Biggest problem at the hotel is people go down at 5am and take all the good pool chairs. When we asked what time you could start doing that the front desk replied you aren't supposed to do that. But everyone is and most reserve 10-12 chairs. The hotel looks clean until you look closely at that point it is barely average. The entertainment of which there is one thing going on per night is very poor. There's no alternative though so you basically are stuck there or in your room as everything else is closed by then.
Customer Rating: 

TripAdvisor Traveller Reviews
All inclusive to the max
ScholtenvanRiet, Middelbeers, The Netherlands
Fri Feb 16 23:53:14 EST 2018
We're just back of a 15 days wonderful stay at this resort in the end of january and the beginning of february. We liked it very much, wonderful staff always cleaning and a nice weather. We also stayed in other RIU's in the cape verde islands and we think this RIU is just a little bit better. We liked the riu palace at the cape verde islands also very much, but the all inclusive was here just a bit better, for example, better service next to the pool, more towels in the room (we had 4 large towels over here and they were changed (if used) twice a day) the gym supplied also there own towels, so you don't have to bring your own towels to the gym. We arrived at 9:30 in the morning and our room was not yet ready (which I can understand). But we could already do the check in, we got a welcome drink and the wrist band and from that on we could use all the facilities. So we had already lunch and a wonderful day next to the pool before we got the room. Room The rooms are spacious, clean and there are 4 topics and a well stocked fridge. The only problem we had was that our predecessors had smoked in the room. This is maybe not the fault of the hotel but the inconsiderateness/rudeness of some guests. Though I do think the hotel management should act more stringent to this behaviour. They do clean the rooms each day and the housekeeping will smell the air when someone has smoked in the room. I think when the housekeeping notice this the management should give these persons one warning and when it happenes again the have to remove this people from the hotel/ or give them a fine. It is very disgusting for other people who don't smoke and the rooms are non smoking so please make sure that these regulations are obeyed. Our first room was on the third floor overviewing the courtyard which is very beautiful. After one week the hotel management offered us (because they couldn't remove the smoke smell after spraying the room several times) a upgrade to the 8th floor. We accepted this and the view is even better from this level (Much thanks to the management for the this solution which we appreciated very much). You could see across the bay and we saw some Dolphins and a whale one time(wish we had binoculars). The only negative point of both rooms was that the shower is in a bathtub, this was not a problem for us (we are in our late 30s) but I can imagine that when you are much older or have some disabilities that getting in and out of the bathtub is a hazardous activity. I light above the bathtub will also be a pro, it is pretty dark when the curtain is closed. Pool The pool is large and there are more than enough places to relax. We're early risers, so we went down each day at 7 am to have breakfast and we putted our towels before having breakfast on a nice spot and we had hardly never a problem finding a nice spot. We had a wonderful service next to the pool and they knew all of the cocktails very well and these waitresses/waiters work very hard all day to serve your drinks. Entertainment team is also very nice and they put lot of effort in several activities each day. The crazy game is good for a good laugh each day (not something for me to participate but i liked to watch). I liked to participate in the beach volley and waterpolo and I enjoyed that very much. People complain about the distance to the toilets, but I think that is only a problem for the very lazy (and maybe if you are on the for end of the beach), but when you're near the pool it is never a long walk to the toilets. We had never a problem of getting drinks in the swim up bar when we were in the swimming pool. Yes there are people staying a lot of there time in the pool but they never occupy the whole bar. There is a more quiet part and a more raucous part (with music) of the pool. We saw one day some people arguing over the music, we thought that was a little bit sad. We liked the music but if you didn't like that you could easily sit on the other side of the pool where you couldn't hear the music and could relax quiet, but that is just our opinion. Entertainment The shows in the evening were almost all very good, the Michael Jackson show is very good (but also the circus, tenors, cabaret etc were really good). We also did the kitchen tour during day time and we can recommend these tour very much, nice to see how it works behind the screens and how many people are working to make your stay fabulous. One thing we didn't like was the cooling in the theatre, you need a jacket or long sleeves because of the cooling in the theatre, we would have liked it if they didn't cool the theatre this much. We are coming to this part of the world to warm up, not to cool down. Hotel The hotel is kept very clean and the whole day you see staff cleaning, the lobby is hugh and impressive. The property is not very large and all things are a short walk, that was probably nicer in the cape verde islands, there the property was larger and you could walk more over the property. Restaurants You have one breakfast restaurant (peninsula)and you have a lot of choice I liked the fresh made omelettes each day. Most of the days the temperature was in the morning (7am) high enough to eat outside. You can have Lunch from 11:30 am in the La toscana en from 1PM in the peninsula. The choice in the peninsula is much larger than in the la toscane. Dinner is buffet style in the peninsula or you can have dinner in one of the four themed a la carte restaurants (Japanese, Krystal, Mexican and Steakhouse). We tried them al except the Japanese and liked them all especially the Mexican and the steakhouse. But actually the buffet restaurant is so good and the choice is so extensive that you don't have to go the the a la carte restaurants, but just for the change it is nice to go. Most of the days we had dinner outside at the peninsula and we liked that more than inside (because of the cooling inside). The only improvement they can use outside would be the chairs and tables. The chairs are not comfortable and a lot of tables and chairs are very wobbly (so they can use some new ones). Wifi Wifi is patchy and it would be nice is this was a little bit more reliable. Beach We didn't use the beach very much, we don't like the sand between our toes (sorry that is just a disability of us). We made a few walks over the beach (to the other RIU's and Bucerias), which are both a easy and short walk. But if you want you can walk over the beach for miles in both directions. We do think that the palace is certainly the best RIU of the three, but also the other RIU's looked nice. The palace has for sure the largest pool and the most beautiful lobby and building. Gym We used the gym a view times, we liked the towel and water service, but they can use a view new appliances, because some are not working properly. Overall we had a wonderful relaxing stay due to the diligence of the staff and the wonderful resort and weather. Would we go back, probably, if we decide to go back to this part of the world we would return to this hotel for sure, but for people from our part of the world it is a long flight.

Great Service and Staff, Clean common areas, a few issues with the room
Sarah A, Chicago, Illinois
Fri Feb 16 13:05:34 EST 2018
Overall we had a good time at the Riu Palace Pacifico. They have a great staff and the service in the bars and restaurants was consistently good. Food was good at all of the restaurants and bartenders were quick and happy to make what you liked. Meat cuts were actually better than expected for a resort. Don’t be afraid to try through beef at the Japanese restaurant or filet at the steakhouse. The pool was clearly a few years old with some missing tiles etc, but the staff did a great job keeping the water and area very clean. Common areas, bathrooms, etc were consistently cleaned and details maintained. Pool chairs in “prime” locations fill up early (before 7am)but there is always something available poolside and on the beach. Also- we didn’t figure out until day 3 that the larger buffet opens for lunch as well at 1pm. Great alternative from La Toscana We did have some issues with the room. The air was VERY musty and a slightly mildew and mold smell. More than any other rest we’ve stayed at. On top of that the air conditioning went out twice in the room on our trip. It was probably 85+degrees in the room and so damp. Horrible night sleep twice from this. It eventually got fixed both times but rather frustrating. The front desk wasn’t really concerned. Our clothes just stunk from the musty smell. The mattress and pillows need were also needing replacement. Old, worn our sheets and pillows and oddly hard mattress with soft spots. Amazing staff but I don’t think I’d stay again because of the room issues. Four stars based on the experience during the day.

Perfect hotel for food, ambience, entertainment, location.
Melinda M, Danville, California
Fri Feb 16 08:00:20 EST 2018
We loved the Riu Palace. The staff was exceptional, especially Izco the entertainment manager. The food was delicious and more than plentiful, the rooms clean and all amenities there and the location on the beach is perfect.

Very nice Resort, staff is amazing, no issues
Travis1970,
Wed Feb 14 15:31:39 EST 2018
We had a great time, traveled with 3 other couples, the buffet was one of the best parts. They had great variety and excellent choices. The buffet was VERY tasty, if you couldn't find anything you liked...... you are very hard to please. The steak house had one of the biggest lobster tails I have ever seen and the filet is the way to go when at the steak house (strip steak was not as good). The Mexican restaurant was also fantastic, great food..... By the way they are not afraid of HEAT, the roasted-grilled peppers on the buffet/salad bars are STUPID hot.... All of the staff were fantastic, we had absolutely no issues with the staff they were always very helpful in any and all ways. I had read about issues with things being stolen around the hotel and out of the rooms we had no problems, everyone in our party had a great time. We spent time on the beach, at the pool and took in some shows, all in all it was a great time and I would highly recommend this resort. Alright all that being said when we were there the pool was showing some signs of age, it had some tiles that needed to be replaced and don't drink the tap water at the resort.... everything they serve is bottled but I was dumb and drank some water while in the shower..... badness..... But when you are traveling I would recommend against drinking tap water almost anywhere you go if there is any question.

overall very impressive
blueheron_8, Vancouver, BC
Wed Feb 14 14:14:40 EST 2018
Have stayed at 8 hotels in Nuevo over the years and the Palace is one of the best. Room was great until last few days when cleaning service seemed to deteriorate. Buffet was excellent, staff were accommodating.I personally do not know why Mexican All inclusive's think they need to have "specialty restaurants" because I generally find them awful in terms of quality and service .You would often see the "restaurant" diners in the buffet after their meal. Stick to the buffet and order the Spanish wine.Overall the property was great and I would recommend the Riu Pacifico. We will return next year..



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