excellent hotel on Pacific Coast of Mexico.
everything about this hotel is brilliant, from the rooms to the food and drink. The staff could not be more friendly and do everything in there power to please you.Nothing is to much trouble. There are negative reviews concerning sun beds and the location of toilets. The sun beds can be a problem because some clients do reserve them very early, however we always found that there were some available. Finding some in the shade could be a problem. WCs were some distance away if you were on the wrong side of the pool. Advice; Don't wait until you are desperate. Tried the A la carte restaurants. The Japanese and Krystal Fusion in our opinion were the best. the buffet restaurant was good but could be repetitive. The entertainment was in my opinion poor for a Riu Hotel.
Arrived with a booking from Sunwing. Well organised arrival. Room booked was a garden view. The view was of a parking area. All rooms were booked so the "garden view" was not available. Others from the UK had booked and paid for an ocean view with hot tub never got the suite they paid for. The lobby and grounds are well appointed, clean, and spectacular. The 4 a la carte restaurants fill up quickly, so book as many as possible when you arrive. The food everywhere was very good. The entertainment staff works very hard. Fun at the pool daily with pool exercises, volleyball, and fun games. ATM right in the lobby to get pesos. The desk staff willing to break the bills to ensure enough for tips. The beach was wonderful. Under tow present so be mindful getting in and out of the surf. Staff was all friendly. My room had quiet people near by, one night with loud music, talking, and would have benefited from having ear plugs. Not sure if the noise continued if I could have been offered a quieter room. Will definitely choose RIU again.
I travel every year in the fall with my best friend. She and I are both in the restaurant industry, so this is our summer vacation since we can't take much time off during the summer months. We alway do an all-inclusive resort so we can relax with plenty of food and drinks while soakingup some sun. The Riu did not disappoint, and it was the best vacation we've had to date. The staff was excellent, always friendly and accommodating. Lalo at the buffet restaurant alway took exceptional care of us as did Jose and Anna at the swim up bar. The drinks were not watered down (we've had that problem at other resorts), and we never had to wait too long for another. The buffet restaurant was our favorite, as we did not care for the reservation only dinner restaurants. We found the food there to be ok at best. So don't worry if you can't get a reservation, the buffet is great. The rooms we're spacious and the beds were comfortable. I wish I had more pillows, but I like a lot of pillows. The mini bar (Tacate beer, Pepsi, Pepsi light, soda water and water) were stocked daily, and we never ran out of liquor in the dispenser (Smirnoff vodka, Jose Quervo tequila, rum and brandy). My only complaint would be the lounge chairs being "reserved". There are signs that say you are not allowed to reserve lounge chairs, however by 9am almost every chair next to the pool has towels over them, yet no one is there. This was rather frustrating. If you're going to take the time to post a sign, inforce your own policy. The other thing that made our vacation excellent were the other guests. At other all inclusive resorts it tends to be full of couples and honeymoon'ers. It tends to get to be a little much for two single guests. While there were plenty couples and honeymoon'ers here, the crowd was very diverse. We found other travel groups of friends which made it fun for us. This was also the first time we stayed at a non-adults only resort, and we weren't over ran with children. I'm sure this has to do with the time of year we were there (first week in November). If you spend most of your pool time at the swim up bar, the bathroom is far away, so keep that in mind. There should be a closer bathroom and one that you don't have to go down wet, slippery stairs to get to. Overall we had an excellent time and would definitely go back and try other Riu properties. Thank you to the staff here for making our vacation muy excelente. Xoxo, John and "Queso".
As a Travel agent, I am always particular about looking at every aspect of a hotel, and experiencing as much as possible for my clients. The Riu Palace is rated a 6Golden by Apple Vacations, but, it's clear it's falling short. First, the positives: The hotel is absolutely beautiful in the lobby, common areas and restaurants. It is spotlessly clean, and I have never had better service from EVERY hotel associate I encountered. The food is beautifully presented in all the restaurants, and the buffets offer good variety, and the food quality is good - although I found a hair twice in my food...I didn't report it, as it happens. The negatives: the guest rooms. Updating is needed, and although we had our room changed from the first floor to the 7th, the bathtubs in both leaked, and were missing jets. The furniture is clean, but old, and the drapes torn. The coffee pot in both rooms was old and too small to accommodate the cups they gave us. The mirror in the bathroom (both) looked dirty, but, actually was just old and marked up - couldn't be cleaned. The biggest negative was the pool area. The first day, the water was actually murky, and although as the week progressed, it looked cleaner, there are many tiles missing, and the bottom always had hair, etc. in it. The beach had cigarette butts, and dirty glasses, but, I think they tried to keep up with that. The pool bar couldn't control the flies and bees, but the staff was terrific.
It's advertised with 24 food service - which is available in the sports bar - cold sandwiches, fruit, wraps and nachos and cheese. At every 6G I've stayed, there has been extensive room service availability. No snacks in the bar in the rooms either.
I would go back, but, until the rooms are updated, and the pool fixed, it rates a 5.
There should also be a designated area for adults only pool.
My wife and I flew on Thomson Dreamliner together with my brother and his wife. The trip was uneventful and I must say the transit through the airport in Mexico was smooth and efficient. Word of warning that after collecting baggage and prior to getting to the Thomson rep we were accosted a few times by people purporting to be our rep but were in fact selling trips. Suggest you ignore them until you get to your actual rep.
As for the Hotel the check in was outstanding. You simply went to a desk had the armband put on and were given an envelope that contained all the necessary documentation. You filled in the obligatory arrival form at you leisure in your room.
As for the room it was clean and well appointed and throughout our stay it was kept that way. Excellent.
Moving on to dining here again the service was outstanding. The main restaurant was clean and well appointed. In keeping with the overall standard the staff were courteous and very efficient. As for the food it was well prepared and the variety was outstanding. We dined in the Steak House and here again the overall standard was excellent.
The shows were good and the Piano Bar was well served by waiters.
We of course spent much of our time in the pool area. In past reviews there has been the odd complaint that all the beds were taken by the time guests arrived. Never in our stay did we see all the beds taken. Of course if you turn up at say 11am then those of us who are early birds will already have chosen our sunbeds! As for the pool it was clean and the water was warm and every morning (early) the pool boys were busy cleaning the pool. . The pool bar service was excellent. You could be served at your sunbed or go to the pool bar. At the bar it was amazing to watch Adrian and Fransisco working flat out all day! You never had to wait long for a drink.
We went on a trip to San Sebastian. It was a very interesting but long trip so be prepared for a long day and parts of the village are quite steep with cobbled surfaces.. We visited numerous places and lunch was excellent. We took a taxi to Puerto Vallarta which was quite cheap considering the distance. Another interesting place to visit.
Overall, we had an outstanding holiday - in fact it is almost at the top of our list for comfort and quality. Were the flights to be a little bit shorter (12 hours out 9 back) we would most certainly return to this outstanding RIU Palace.