My husband an I spend a week at the resort. We communicated with the customer
service manage before and advised him, what special needs we have regading the room. I just went through a knie operation and still have some problems, getting around. Eventhough they advised, that they would do their best, it did not happen.
They first wanted to put us in a first floor room, which we agreed before, we did not want. Than they put us for one day on the fourth floot and made us move to the
eighth floor. My husband also informed them, that I have my birthday during the week
and like to surprise my wife, They knew about it, but did not co= operate.
The pool had no walk in ramp and the water temp was in the 80 degree range.
The swim up bar aree was full of kids.
Also sorry to say, that the sit down restaurants were not fully booked, how ever it was very difficult to get a reservation. Food and service in these restaurants was not better than a three. The buffet restaurants offered basicly
always the same for
breakfast and lunch
To get to places, this resort should also have at least 10 more elevators that they have now plus more wash rooms only washroom by the pool was at the Spa
We also had one more incident, when I slipped in the very slippery bathy tub.
We wanted to report it, but were told, that this is our responsibility, not the hotels.
We asked for some ice pack to put on the foot, which was very swollen. Again we were told, that is not there responsibility.
I asked to talk with the manager, but was told, that the manage does not ttalk with customers. If we have any complains, the front desk has to handle it.
I mentioned this also to the Apple rep., but did not get any response
We like to spend our vacation in Maxico and other places, but for the future the
RUI resorts will not be used anymore.
Very nice place for people who like delicious food, a lot of drinks, comfortable rooms and excellent service. But if you like to swim in the ocean ,you'd better find the different place. Waves knock down.
We were looking for a good relaxing hotel with great food and we did well with this choice (thank you Trip Advisor).
We went with First Choice who typically had poor flights both ways (despite a nice Dreamliner plan), but really good prices. The hotel itself is almost a Las Vegas style place sitting on the pacific coast of Mexico - about 25mins from airport. We paid for private taxi transfer - which worked well for us.
Great welcome at the hotel with cocktails on arrival and speediest check in we've ever had. Rooms are large, clean with all inclusive mini bar and optics. All very comfortable. Guest areas, gardens and pool live up to the palace name - all very well looked after.
Food at the buffet was fantastic - best buffet we've ever had in an all inclusive. Great variety throughout - always great Mexican food on offer along with wide range of other cuisines. Service always good. Look out also for the poolside BBQs that took place most weekends. However the speciality restaurants were more varied.
Krystal (fusion) was very good. Guacamole (mexican) was good on one occasion and so-so on the other. La Toscana (steak and grill) was flat out awful on the one time we went there.
We stuck much more the buffet - and even over 2 weeks it never got tired. We miss that buffet!
Bar service throughout was fantastic - pool bar staff that come round to loungers all day were particularly good. Great selection of cocktails (especially the margaritas) and the sparkling wine was pretty decent too.
All in all it was a great value holiday in a really good hotel. I would recommend it to others, but would encourage everyone to spend at least a night or two out. The three local restaurants we ate in were unbelievably good.
Everyone in the resort was so nice!! The whole staff was helpful and always willing to point you in the right direction. If you stay here, then you have to take the Zumba class with Raul!! He is so passionate about dancing, friendly and really good at simplifying the steps, so I had a ton of fun. Raul was awesome!!! The shows at night are fun, entertaining and hilarious at times. There were lots of fun activities to do throughout the day so you didn't even have to leave the resort. The food was good and they changed it up a little every day with lots of choices. Also, make sure you make reservations for the restraunts as soon as possible or you will be stuck with really late reservations (like 8:30 or 9:00 pm). I definitely want to go back to this place!
Room- very spacious and well equipped. Optics and mini bar were a nice touch.
Pool- Plenty of sun beds with lots of room. Pool bar is great, they also take orders from your sun bed too- brilliant service. Beach towels are provided by exchanging a card thats given to you on check in.
Food- Lots to choose from, all really tasty and fresh. We used the mexican restaurant, steak house and the fusion restaurant. All were excellent.
Entertainment- always lots going on, show every night
Beach- Beautiful! Free selection of water sports to keep you occupied. We used the canoes and dolphins swam up up to us, it was magical.
We would love to return!