This is my 3rd visit in 5 years to this hotel and I can sadly say that it has gone from 5+ star to a 3.5 star. It seems to be run down now from the lobby to the restaurants, rooms, pools-my kids have collected over 40+pool tiles during our one week stay. We have adjoining rooms as we are travelling with my parents and sister and we have had to get our keys re-keyed numerous times over the week as well as our safe. Also our toilet has had some issues flushing that my husband has had to try and fix several times. Our vent for the air conditioner had mold all around it when we first got here but one day we got back from the pool and it was painted. In the past we noticed a lot of staff working all throughout the day and this year it seems as though they do not have as much staff cleaning. The staff though are still awesome and very welcoming and accommodating to all our needs. The food is okay- you may get tired of it after a week. We would love to come here again but may think twice as it has gone down hill so hope they take this review into consideration and try and fix everything to make it a 5 star again!
I am a travel agent and accompanied a destination wedding group of 40 who stayed at this resort Nov 30 - Dec 6, 2015. Note that the wedding was originally booked with the RIU but I found a better PRIVATE Venue that offered more for the couples budget and so happy we did. The wedding at Martoca Beach & Garden was magnificient and not cookie cutter. Anyone who would like information on this option please private message me as glad to assist. Back to the resort stay.
Our group had no complaints - from check-in to check-out the staff was more than accommodating, friendly, customer service oriented and always available to assist. Everyone was upgraded to nicer rooms as thanks for booking the group at the resort. I was assigned a family suite which was sweet with 2 bedrooms, huge walk-in closet, super big bathroom & worked out great for the gals to prep themselves for the big day. The beds were super comfortable & the amenities & view very good. 5 stars for the room
Food - the best I've ever had at a RIU - lots of variety, buffet is very busy but never lacked good & hot food options. Food 4+ stars. Service again in the restaurants was very attentive - tipping goes a long way too.
Pools - only drawback IMHO was the size of the pool at this resort - definitely needs to be bigger & the chairs were squeezed in around the pool making it not a very comfortable or quiet area.. Definite room for improvement - however they need more land to improve this area. The only kids pool was in the kids club area which is fenced in. The beach was very nice & where I and many in the group spent their time - much quieter than the pool area - they do charge $10 US per day for an umbrella but there are lots of palm trees if you get out there early to sit under - just have to move with the sun.. There was wait service at both pool and beach - hit & miss sometimes but the bar was not that far to walk to if you're that thirsty. A major drawback to the pool and beach is the lack of any nearby restrooms - nearest one is in the main building under the buffet restaurant by the spa - definitely need to improve. Pool 4 - Beach 4.5 - Lack of washrooms 1 star
I'd highly recommend this resort & love this area as you can walk into Bucerias or grab a cab or bus into Puerto Vallarta. Thanks RIU PACIFICO PALACE for your great hospitality and for taking great care of my destination wedding groups stay.
Great hotel. Beautiful scenery. Staff is friendly and efficient. Giant pool. Plenty of room to get around and get drinks at the swim up bar. Wish there were more public restrooms, you have to walk really far to use one. Wi-Fi was spotty, even though supposed to be throughout the property. The shows on Thursday - Saturday were great. Will definitely go back.
Had reservations to this hotel for 5 days on 4/23/16. We changed to the near-by Riu Jalisco that day.
Room was nice but it did not have a balcony or patio. They were going to change us the next day to a room with a balcony without issue. Staff was very friendly. Beach area was nice and clean.
The pool was the horribly dirty. Stuff was floating and it looked like there were oil slicks everywhere. It was tough to get a drink at the pool bar because it was a huge party scene. If you want any peace this was not the area. The grounds at the hotel were non existent. Basically a concrete jungle. Also, still fighting with the hotel to get a refund because its much cheaper to get a room at the Riu Jaslico.
If you are there just to party and dont care about peace and relaxation, this is the place. If you want fun, nice scenery, and a ok room the Riu Jalisco is much better.
Highly recommend this wonderful hotel. Firstly it really looks like a palace, so lives up to its name. Reception is massive and beautiful and check in was the quickest ever experienced. Within ten minutes of entering we were in our room, closely followed by our suitcases.
The room was large with a massive bed, sofa, table & chairs, coffee table. Loads of storage. Had a lovely big bathroom with whirlpool bath and shower and, much to my delight, a G force hairdryer - not the usual warm blow that takes hours to dry your hair. Linen was changed virtually daily .
The food in the main dining hall was brilliant - masses to choose from and varied every day. All well presented in a very bright, well lit area. Did not have any bad experiences with the food. Unusually, this hotel allows you to visit the specialist restaurants as often as you like. There are 4 - Mexican,Steak, Japanese and Fusion. Cannot recommend the fushion restaurant enough. Absolutely wonderful food in a beautifully modern restaurant.
There is a massive Piano bar - very opulent with massive high ceilings or there is the 24hr Sports bar with walls covered in sports photos and shirts and at least three different sports on tv at all times, and always something to eat.
The pool is very big and includes an infinity pool and the swim-up bar, usually full of Americans. The only thing i wasn't happy about was that people were smoking in the pool, usually very large cigars ! There was a waiter service both around the pool and on the beach which was very nice. Give these guys a small tip cos they're really good and quickly remember your order and work really hard.
Tipping as a whole is appreciated as the staff only earn about £7 a day. We didn't have any problems, all of them try very hard to make your holiday a great one.
Cleanliness is a priority in this hotel, even while we were out in the evening the maid returned, replaced the wet towels, washed our coffee cups and turned down the bed.
Entertainment was one of the best we have experenced at an all inclusive. Normally we are disappointed but certainly not here. The evening entertainment was excellent both the resident team and outside entertainment.
Just wish this hotel was closer than a 12 hr flight away because we would certainly visit more often.