TripAdvisor Traveller Reviews
Good time, missing some of the extras
This is my 3rd year in a row at an all inclusive in PV. I've stayed at Dreams and Secrets, both in the AM resort chain. I decided to try Riu this year because the prices at Secrets had increased...
This is my 3rd year in a row at an all inclusive in PV. I've stayed at Dreams and Secrets, both in the AM resort chain. I decided to try Riu this year because the prices at Secrets had increased since last year. I wish I had just paid the extra to stay at Secrets again. Riu did have many great qualities though. The pool area is great! The swim up bar is nice and there are cocktail servers around the pool area. Get to the pool early because lounge chairs fill up fast. There are many bars on the resort. The sports bar is fun and there are snacks and sandwiches you can grab in there. The reservations for the restaurants were annoying. We didn't have this system at the last 2 resorts we stayed at. You can choose from 2 different seating times, 6 and 9...and if the reservations are filled you are stuck eating at the buffet. This happened to us for the first 2 nights we were there. I pAid a lot of money to stay here, I didn't want to eat at the buffet (which was a nice buffet) for breakfast, lunch AND dinner. The nightly shows were fantastic, the Michael Jackson show was phenomenal. The rooms were a bit disappointing, and that's where the resort went down in points for me. The bed was hard as a rock. We requested a mattress topper but never received one. There were only a couple Chanel's on tv that were in English. The bathtub is small. The decor outdated and "cheap" looking. Some people don't really care about the rooms, but after a long day in the sun and wAter I like to relax in the room. The room service menu is very limited. The fridge is stocked with soda, beer, and large bottles of water which was nice. Over all we still had a great time...but I probably won't book another Riu again. I'll stay with the AM resort chain.
Great hotel well up to RIU standards
My wife and I stayed at the Palace Pacifico from 3rd to 17th July after being upgraded from the nearby RIU Jalisco where we stayed seven years ago celebrating our 37th wedding anniversary. Now...
My wife and I stayed at the Palace Pacifico from 3rd to 17th July after being upgraded from the nearby RIU Jalisco where we stayed seven years ago celebrating our 37th wedding anniversary. Now, having retired, we decided to re-live the experience for our 44th. but after seeing the changes to the Jalisco we would have been bitterly disappointed. Having booked a junior suite at the Jalisco the price difference with the Palace was negligible and we are certainly not "Riff-Raff". In fact, I would not describe any of the people on our transfer coach as such!
This was our 6th RIU and we weren't disappointed. In most respects, standards were just as high as we've experienced in the past. The room was kept meticulously clean with plenty of fresh towels daily and turned-down beds in the evenings. The lobby is a cool haven giving some respite from the high outdoor temperatures during the day.
The buffet restaurant has a good choice of food but not as varied as other RIUs we've been to. Waiter service was excellent the waiters and waitresses being very efficient and worthy of a good tip at the end of our stay. The same goes for the service around the pool. The pool area is very well maintained and the animation team work well to provide entertainment involving the guests.
Evening entertainment is typical RIU, mostly tedious and generic. Something the organisation really should seriously look into.
We had only one complaint and that was taken very seriously after we reported it to reception. We went for coffee in the piano bar one afternoon. Five minutes later four Mexicans came into the bar and ordered coffees. We assumed they were Mexican as they spoke fluently with the barman. After waiting another ten minutes the other group were served with their coffees and the waiter knew nothing of our order. From that evening we were treated almost like royalty and were served promptly and often by a senior waiter.
Overall the holiday was very enjoyable. The flights on the roomy, relatively quiet Dreamliner were comfortable and the in-flight food did not leave as much to be desired as with our past experiences.
Just a word about Vallarta Adventures excursions. We did the san Sebastian Tour and Rythms of the Night on our wedding anniversary - as we did on our previous visit to the area. Excellent and professional service all round but having to pay for taxis to the Adventure's office is an unnecessary
expense in addition to the cost of the excursion.
Take plenty of bug repellant.
Whatever you do, don't miss the Thomson's Monday evening tequila tasting sessions!
We stayed here for a week, and for a very reasonable price for two people. The staff was always willing to help and all were very polite. I appreciated that the resort had shows every day during pool...
We stayed here for a week, and for a very reasonable price for two people. The staff was always willing to help and all were very polite. I appreciated that the resort had shows every day during pool time, and every night. It made the resort more fun! The food was excellent as well! The maids were always cleaning and very courteous as well. The drinks were decent at the bars, depending on which bar you chose to go to. We met some very fun people there, and it is very easy to as the resort isn't huge and has just the one pool. Our toilet even broke once, and we didnt' tell anyone, but it was fixed when we came back (don't worry, we were going to report it!). I guess the only complaint I have is that a lot of the stuff on the beach by our resort was fairly pricy. Normally, resorts have lots to do for free as far as beach excursions go. We were upgraded from a partial view to full view, and it was beautiful! I went only with my husband, but felt like it was a very family friendly resort, but also catered to adults as well! I was not overwhelmed by the kids. The beds were pretty hard, but I'm not too picky about that since we barely slept, haha. I was very pleased that when it said things were ALL INCLUSIVE, they actually were! We've been to all-inclusive resorts in Jamaica and Belize, which did not specify that certain drinks/foods weren't really "included". So this was a good perk for us. The wifi was reliable up until the last day, so I don't have many complaints about that either!
TIPS: Get to the pool earlier, around 11 or so. The chairs fill up pretty quickly.
A Great Family-Friendly All-Inclusive
If you have the option, book transportation to and from the airport! Get your luggage and walk straight out the door of the airport. If you don't, you will get sales pitches from every new resort in...
If you have the option, book transportation to and from the airport! Get your luggage and walk straight out the door of the airport. If you don't, you will get sales pitches from every new resort in Mexico. Once I arrived, the receptionists were ready. They upgraded my room to a full ocean view in the front. The room was on the 2nd floor. The ocean view is probably optimal on 3 or 4, but it was great and I was happy. There were some minor issues (broken closet door handle, safe was locked, my maid had a thing for chocolate, etc., but the room had a bar, a stocked refrigerator (large bottles of water, ginger ale, sodas), coffee / tea maker, wireless internet access, and a towel bar on the balcony so you could dry your swimsuit. The restaurants were very good (I recommend Krystal (fusion restaurant) and La Toscana (steak house). I missed Guacamole, but heard it was great. You need to make dinner reservations as soon as you arrive or they book up quickly. You can make two reservations at a time. The main dining hall has some phenomenal wait staff. They remember your name and preferences (we just loved Alain) and anticipate your needs. You can get an omelet made to order, they have fresh fruit and pastries in the morning and they even have a juice bar. If you don't like cigarette smoke or birds, eat inside the building. The pool is nice with a terraced infinity pool on top and a swim up bar. You are given a towel key when you arrive and exchange it for towels at the pool. The beach has lounge chairs out for you and you can rent equipment to go sailing or book a scuba excursion. There is a small gym with a few treadmills and stairmasters, but no free weights. It is attached to the spa which is under the main dining hall. Each evening they have some form of entertainment (they had a Michael Jackson show one night which was fun to watch and well orchestrated) and there are organized activities throughout the day. The most significant thing I noticed was that the employees seemed to genuinely enjoy working there. I'm not sure who the General Manager is, but I give them a lot of credit for high morale. The employees' attitude is contagious and you relax while you are there. As far as entertainment in the area, you can book day trips through companies who generally have representatives located in a restaurant off the main lobby (I highly recommend zip lining with Vallarta Adventures). For some local flavor, you can take the local bus into town. It stops right at the end of the driveway to the hotel and is very easy to catch coming and going. I won't lie - it's a little steamy and takes a bit of time - but it is a great way to really experience the area and meet some of the people. Take it to the old section of town and walk along the waterfront where there are a lot of shops, bars and restaurants. I would definitely stay here again. It was a good value for the money and I felt relaxed here.
Stayed on better 5star resorts
Have only been here 3 days so quick review. Hotel large and clean. Very disappointed to hear that people with thomson were upgraded to this hotel so lot of riff raff here not your usual 5star...
Have only been here 3 days so quick review. Hotel large and clean. Very disappointed to hear that people with thomson were upgraded to this hotel so lot of riff raff here not your usual 5star cliental so will be making a formal complaint to thomson. Food- lots on offer.
Hotel grounds- clean and tidy.
Rooms- spacious 8052.great view.
Entertainment staff- not great better at other rius weve stayed in.
For a 5 star you should get the etra added touches- slippers and bathrobe, free unbrellas on the beach. Little things that make the difference.
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