TripAdvisor Traveller Reviews
Took me by surprise how great it was
Walked in the main doors and the word that came to mind was OWE . Was greeted by someone that just gave you a envelope that had our room number on it also he said fill it out at your leisure...
Walked in the main doors and the word that came to mind was OWE . Was greeted by someone that just gave you a envelope that had our room number on it also he said fill it out at your leisure . Smiles are every were and hola is said by everyone . We were given rooms on the 8th floor ocean view words can not describe the view. The 4 bottle liquor dispenser well was my best friend . As the reality is you are not in your room all that much. The Beach was way better than I pictured it .very warm water & the beach was very clean no seaweed like the Caribbean . Lots of loungers and more than enough shade for everyone . Pool was the same there were people coming down early to reserve chairs but that is to be expected . The pool staff & bar staff really made the trip for me Mariel was the queen of the pool and bar staff . I was by the pool and had a chance to talk to one of the subdirectors Alexander M. We talked about resorts in general and mentioned it was our wedding annivesery he sent up a bottle of very good red wine. Main buffet was very good & clean the staff was maybe the best I have had at any resort . The captains made sure every detail was perfect . Would I go back again in a heart beat .the Riu Palace in PV has set the bar for having the best staff at a resort Plus 2weeks of solid sunshine
We have been to Cancun and stayed in a Riu hotel several times there, so we decided to visit this side of Mexico for a change and stay in the Riu Palace as we kind of knew what to expect. We were not...
We have been to Cancun and stayed in a Riu hotel several times there, so we decided to visit this side of Mexico for a change and stay in the Riu Palace as we kind of knew what to expect. We were not disappointed. The hotel is beautiful in a beautiful location. The hotel is spotlessly clean. The lobby floor just gleams. Someone is cleaning something all the time. All the staff are lovely and very friendly. We did have a couple of oocasions when we struggled to get served at the pool bar but this was mainly down to a group of Americans (not crticising Americans is just who they were) ordering about 300 shots all different.(A bit unfair when they could see other people waiting to get served but hey ho)The food is delicious. Something for everyones taste. We only tried the Steak house resturant and although the steak was delicious, we stuck to the buffet as you could pick and choose. The rooms are nice and big with plenty of room. The bed is huge with extra pillows if you want them in the wardrobe. There is a iron and ironing board which worked better than my new one back home. We had a left side view which I was a bit dissappointed with but then after several days was thankful for. We got the sun first thing in the morning so could see the sunrise over the mountains which was stunning, plus we had no noise from the pool area. However saying that the hotel is much quieter than other Riu's we have stayed in, not that we are criticising but we are used to the hustle and bustle. The entertainment staff really work their socks off and they are always smiling and making everyone feel wlecome. Drinks are great with real Bacardi, Smirnoff, Southern Comfort etc. One thing we were annoyed about is there are signs warning that reserving sunbeds is not allowed. This rule is clearly ignored by everyone as by 8.30m am most loungers have already been reserved. Saying that I still managed to find one everyday. I was there one day from 8.30 am till 3.30pm, leaving only for half hour to get lunch and the 2 loungers to the left of me, I never saw them all day. The lifeguard did eventually remove their things to allow someone else to use them. Some people have several towels - dont know how as you get one towel card each. I saw several people reserve towels in the shade and in the sun so they could swap about when they got too hot. This makes me so cross as it is just greedy with no thought to other people who paid a lot of money to come on holiday to enjoy the hotel. There is a piano bar near the lobby, however I only heard somone playing the piano bewtween 6-8pm. We visited the other Riu's down the road from the Palace and they had something going on most of the evening, so a bit disappointing.There is free wifi in the hotel which was great for keeing in touch with back home.For us it worked best in the theatre bar, in your room and round the pool as long as you were close to the hotel.Didn't work very well in the lobby.For people who want a lovely relaxing holiday with great food this is definetly the place to be.
We visited middle of May for one week, the hotel is absolutely stunning! First off, the place is spotlessly clean. Always people cleaning,mopping,dusting,washing etc etc. We didn't stay at the pool...
We visited middle of May for one week, the hotel is absolutely stunning! First off, the place is spotlessly clean. Always people cleaning,mopping,dusting,washing etc etc. We didn't stay at the pool on any of the days we were there much preferring the beach, the beach is lovely with plenty of sun loungers. Special thanks goes to German who works bloody hard getting everyone drinks all day and always has a smile on his face. Top bloke too :). The room we stayed in was 5050 with a partial sea view, fridge stocked daily and rooms cleaned and fresh towels also. We dined in three of the speciality restaurants all really good, steakhouse was probably our favourite. The main restaurant was brilliant, that much choice it was a bit much !! :). The staff were all very nice and couldn't do enough for you. Our only gripe was (had to be one )! I went for a massage in the spa and thought £50 for half hour was a bit much so didn't bother, instead walked down the beach and had a full hour for the two of us for £20 !! We gave them £40 we were so impressed with the massage.!We like to tip good service but never felt we had to tip . Also went to a few shows at nighttime, they were also good with the Brazilian dancers brilliant :) would definitely go back there and will be recommending to friends and family :)
Fab service but food was not so great
We booked this hotel with great expectations due to the reviews on tripadvisor and we did have a lovely holiday but there were points that were not so great. We were expecting 5 star luxury which in...
We booked this hotel with great expectations due to the reviews on tripadvisor and we did have a lovely holiday but there were points that were not so great. We were expecting 5 star luxury which in some respects such as the grand lobby and fabulous customer service this hotel is but I think the food in the a la carte restaurants let it down. I've summarised my thoughts -
We flew with Thomson on the dreamliner which I would thoroughly recommend. On arrival at the airport after collecting our cases we located the rep outside and were directed straight to a taxi no waiting at all. On arrival at the hotel the check in process was the most organised I have ever experienced at any hotel.
Room was large with good air con and a double sink in the bathroom.
The maid service was excellent and all towels were changed again when they visited again at approx 9pm.
Breakfast was decent as was the coffee from the sports bar
Customer service was very good especially Andreas who does the a la carte restaurant bookings
Bar service was fantastic whether we were in any of the bars or on the beach it was faultless and we never waited for a drink. Great selection of drinks available,
There are some lovely sunsets
Boogie boards are available at the watersports centre which are good to use in the afternoon when the waves get a little stronger
Walk up to Bucerias and there is a massage tent on the beach (massage Sinai) just near the Royal Decameron. Went twice 400 pesos ($200 each) for 2 of us for an hour full body massage. Cheaper to pay in pesos
Public bus to downtown Puerto Vallarta stops right outside hotel
Not so great .......
We booked a limited sea view room and was told we had an upgrade to sea view however we found that the balcony was overlooked by other rooms side on....if we had the curtains open they could see directly into the room. We were on the 5th floor 2 rooms in from the side building
Room had a smell of mould that we could still smell on all our clothes and case when we got home,
Coffee at breakfast was poor
There is only one very large pool. Part of this pool is a bar where all afternoon lots of people sit drinking and do not seem to get out!
Food ..... the a la carte booking system was good no problem getting a table and we ate at all 4. I booked the steak restaurant for our second night by email before we left the UK. We were not impressed with the fusion, japanese or the steak restaurant. If i had paid for any of that food in a restaurant I would have been very disappointed. The mexican was the best of the 4 for us however we found the food in the buffet to be better than the other 3 although not amazing. Also there are 2 sittings for the a la carte restaurants. I am not anti children at all but was shocked that there were a number of small children as in toddlers at the 9pm sitting who were understandably tired. It would be a good idea if young children were not allowed at the late sitting.
Sunbed situation - the availability of loungers varied by day. We never got up early and reserved one and always found 2 on the beach together however no umbrellas on the beach which is terrible. Yes you can pay $10 to use one for the day but why should you have to pay for shade from the sun in a 5 star AI hotel? All the other resorts with the exception of the Rius have parasols on the beach I do not understand why they do not,
Toilets - or lack of again I cannot understand. I know previous reviewers have mentioned this so please Riu take not and put some toilets on the beach / side of pool.
Wifi - if you turn your phone off you have to do the whole log in process again and the coverage isn't great. We were ok on the balcony and inside the main lobby of the hotel
Evening entertainment was poor (in my opinion) for a 5 star hotel
We did have a nice holiday and we saw some of the local area which was enjoyable. I would recommend taking the bus to Sayulita what a lovely place that is.
I wish I could be more positive but I am being honest. If anyone has any questions feel free to message me
I've never been to an all inclusive resort that was as good as this one. You only had to carry your room key! The areas were all immaculate. The staff was friendly and helpful. The room was more...
I've never been to an all inclusive resort that was as good as this one. You only had to carry your room key! The areas were all immaculate. The staff was friendly and helpful. The room was more than I expected.
comments and opinions on this Ratings and Reviews section of our website
are the views and opinions of TripAdvisor members and Apple
Vacations.passengers. They are providied 'as is' and we accept no
responsibility for any loss, injury, inconvenience or other damage
resulting from this information. You should verify critical information
(for example passports and visas, and customs) with the relevant
authorities, and review our Fair Trade Contract and Things To Know
Before You Go (including our Health and Safety Tips For Travelers)
before you travel.