Well what can I say about this amazing place, we into our 12th night here and boy I can't say enough about this place. This is our eighth visit to Mexico now but we're always gone to the Caribbean side which we found amazing and love every minute. But place has something special. From the reception we reserve when we arrived and the friendliness of the stuff is second to none. The food is absolutely amazing and cleanliness of the hotel is out of this world. A big thank you to everyone at the Riu Palace pacifico.
I could write lots of superlatives about the Palace, but then lots of people have done that already. What I can say is for us it was perfect package. What I mean by that is it combined a level of service with the quality of the surroundings and food and drink that we have not experienced before and which was perfect for us. Sure we may have stayed in hotels in the past that you could say offered a better quality of product, but failed to deliver the same level of service and we have stayed in hotels that may have offered close to the level of service, but fell short on the quality front, but the Palace managed to
blend the two just right, rather like cocktails so expertly mixed by the bar man in the Petite Pigalle lobby bar.
So for some more practical elements. We tried all the restaurants and found them all acceptable our favourites were the Steak House and the Kristal, followed by the Guacamole Mexican and lastly the Kyoto Japanese. We were not impressed with the service in the Kyoto, but then it was busy and the staff did try their best against a tide of hungry customers. This did not dent our opinion of the hotel, I took it as a sign of the high bar set every where else in the hotel that we noticed this slight dip in performance, we were just not used to it. I have not mentioned the Peninsula buffet restaurant yet, that is because we spent most of our time in there from breakfast, through lunch and dinner and are always given a warm welcome by the staff who greeted us like old friends by the end of our holiday and we never went short of lovely things to eat, especially the sweet selection.
Most days we spent on the beach being waited on by Miguel who kept us supplied with cooling drinks, very important when the thermometer is touching 34 degrees most days. As others have said the sea can be rough at times, great fun for a bit of wave hopping not so good for swimming. We didn't mind was we just wanted to relax. On the way back to the room we often stopped off at the pool bar, the dry on land side, for some refreshment.
Our suite was in the 8th floor above the Bolero Salon Bar where the stage is. We overlooked the central courtyard and got the sun in the afternoon. The rooms opposite did not seem to get the sun as much, so we were glad we got the room we did and being on the 8th floor we got a great view around the bay.
Nights were spent in the lobby bar or the Colibri Terrace bar, although it was too hot to be comfortable for us for too long. The lobby was air conditioned and much more bearable. We saw some of the shows which were an nice distraction and entertaining enough for us. That sums our holiday up really, relaxation in opulent surroundings chatting to some newly met friends whilst the world passes slowly by. As I said perfect.
So if are in the UK and don't mind the long flight (11 hours) you will find the Palace hard to beat and I would hesitate to recommend it to anyone.
My friend and I stayed in Riu Palace Pacifico from July 20th-July 25th. Hotel Riu was my first option because of my AMAZING experience while my stay in Riu Palace Punta Cana.
Room: It was PERFECT! We chose an ocean view room and the hotel provided us with a complimentary jacuzzi outdoors. We couldn't have asked for more. The room was very spacious and clean.
Food: There was many options including gluten free cereal! There were also many options to choose from for breakfast, lunch, and dinner. We didn't have to make reservations to go to the restaurants which was great. Make sure you get to the restaurants on time because they won't allow you in if you're at least five minutes late to the seating times. My friend and I ate in every restaurant and even the buffet and we did not get sick. The buffet staff was amazing. The bartenders, specifically, Jorge in the Piano bar, Maurilio in the bar where the nightly shows are held, and Lucio in the swim up pool made sure that I liked every drink and they were also very friendly!
Entertainment: There's not much to do at night besides going to the late night show or the Piano Bar and Sports Bar. The late night entertainment shows were excellent! We made it to the shows as much as we could and they were always fun to watch. The shows are totally worth watching!
Wifi: We had perfect wifi in our room but it would get very spotty whenever we would go near the pool and the buffet.
I was going to give this hotel five stars until we got to the spa, specifically, inside of the sauna (BEWARE OF THE SAUNA)! My friend I were relaxing in the sauna within the spa until a light bulb within the sauna fell and shattered into pieces! We yelled and ran out of the sauna. I then told one of the ladies that worked in the spa about what just happened and she asked if we were okay. The pieces of the shattered light bulb landed on my friend and I. My friend got burned in several places of her body such as her thigh, back, and chest. I was slightly burned on my thigh. We went to the front desk of the hotel and they told us that they would pay for the medical expenses such as seeing the doctor within the vicinity but if we were to receive any prescribed medicine (which my friend did), we would have to pay out of pocket. The doctor told my friend that she couldn't get inside of the beach since there would be chances that the burns would be infected. This ruined our stay because of course we would've loved to go to the beach! The hotel also offered us a complimentary room service breakfast the day before we left. Even so, we didn't have the breakfast of our choice, they had specific breakfast options that we had to choose from. We were expecting more from the hotel especially since we were enjoying our stay until that sauna experience happened which is a complete HAZARD!
We did make the best of our trip besides not being able to go to the beach. However, I won't return to the sauna within that hotel.
Stayed for two weeks from 9th July in this fantastic hotel, couldn't fault anything about the hotel great food, great staff and great service,
Especially the service of Bruno and Jose the waiters on the beach and breakfast respectively.
Loved every minute would defiantly return my first trip to Mexico as well and what a fantastic place
This was my Mexicoma.
I was in a very deep depression after the death of my husband in May of this year. One night I texted a girlfriend and said I was ready to trade my depression for a Mexicoma (a term I picked up on a rerun of Sex and the City that night). I called a travel agent and 2 weeks later we were Mexico bound. While this was the first trip without my husband and I cried all the way there and cried myself to sleep every night, I have to say, This place is fabulous! The rooms are spacious and the beds are comfortable. The pool area is beautiful and the bar service there is amazing! Give your waiter/waitress $20 when you order your first drink and you will never be thirsty again. I did not give it an excellent rating because I though the room service menu was sparse but the room service delivery was fast. Also, we tried one of the restaurants 3 nights while there 7 nights and couldn't get in as it was closed for a private function. Not happy about that. $1400 for 7 nts w/airfare from St. Louis!!!