Apple Vacations Traveller Reviews
first was given a room FAR away from the beach, receptions idea for this selection was that we would be close to the buffet. Our request was to be closer to the beach. the next room had a leak from the return in the ceiling-floor was wet, then given another room. Glad to have a dry room, we discovered that we had to cross a bridge (over the lazy pool) in order to get to the beach or anywhere in the hotel. Using a walker, going over the bridge was extremely difficult. We were to deal with reception again. Walking all the way back to the front of the hotel to change rooms again. Therefore, we had to collapse my walker "each" time and carry it (at least 4-6 times a day) to cross the bridge to get to the restaurants and beach other than the room. It was very exhausting for me.. The majority of the staff was not accommodating to my needs. I would think again to revisit your hotel. I had a difficult time navigating the resort. Staff needs to be more concerned with guests needs rather than the price paid.
The resort is one of the best resorts we have stayed at, the food is great restaurant service was top notch. We have been traveling for 20 years and we keep going back to Dreams Punta Cana because from the time we arrived to the time we departed the entire staff made you feel like you are special. The employees we met were like friends, Meir was awesome Joel and Simon and morning staff were the best ever, and entertainment staff Sandy, Scooby Doo, Franklin, Jay Z, and Mirabell out by the pool we excellent. I recommend this resort to anyone we have already decided we are going back in October for our fall trip.
Hotel is lovely, staff was terrific but.....
The "timeshare sharks are a terrible turn-off. Once you say "no thanks" their attitude changes drastically. I paid for upgraded concierge services and rec'd same, until I said NO to the "90 minute" presentation. This is MY vacation, I earned the time, and paid the cost. Take your sales pitches and get away from me! The liquor/wine at the public bars was crap, the food was crap. The beach, pool, room, and staff was awesome.
Rooms are outdated and very small. The website says they have premium liquor, however it is only at the lobby bar, all other bars is rail liquor at best. The food was okay, steakhouse was the worst. The kids club was amazing for our 7 year old daughter.
Not Happy with Amstar
Amstar charged us $400 for transportation to Bavaro Splash but provided NO transportation.
Dreams Punta Cana
The beach, pool and grounds are beautiful. The rooms are dated and worn but to be expected from an older resort. The entertainment was outstanding. Overall had a great time!
Enjoyed the week away from reality.
Enjoyed our stay, staff at Dreams was exceptional. Concierge Ana Pena made sure our stay was excellent, very helpful and caring individual. Along with staff in the World Cafe, Joel and Francisco and at the Barracuda Bar Wander and staff.
No Dreams here
Dreams is not what it once was. We've stayed at Dreams twice before and had a wonderful experience. However, overall quality, service and amenities have been cheapened, but the price is still high. Food quality was iffy at best, and the options were very limited. At every meal they were out of numerous choices. No berries, grapes, shrimp, lobster, salmon at all, ever. Limited meat options. We were forced to eat breakfast and lunch at the same buffet every day - unless we upgraded to Preferred. A scam! Only one bar in the whole place served top shelf liquor (which was supposed to be included) Even then, by about 10:30 PM, they would "run out" and start serving well liquor. Many bars did not have anything like bourbon or whiskey. They try to make you pay extra to become a Preferred Guest, but the perks are limited there too.The staff was very nice and tried to please, but many were poorly trained in bar and restaurant service, and were not given the resources they needed to provide good service. This resort absolutely does not rate 6 apples anymore! I would not stay here again. We've used Apple Vacations many times before, but are now skeptical of their ratings. Too bad.
Room was very clean. Chauking around tub and shower was poorly maintained. Mattress and the bed was sunk in on both sides and high in the middle. Needs to be replaced.
not exactly a golden 6
Overall the hotel is nice. It does need some updating and the beach was not swimmable. Im more of a pool person anyways. You can walk down a little and the beach is fine. We got sucked into the preferred club. We opted to cancel it which they gave us a hard time and instead offered a partial hotel credit for it. They tell you private beach and cabanas, but there never available! I paid the additional $300 to have a nice place to sit on the beach which never happened. Im also not a fan of paying for an all inclusive package and then be told my luggage is additional, even carry-ons! I've been to punta cana a few times and next time I would stay at a resort more near punta cana where the beaches are better. Dreams is on the outskirts of punta cana so it doesn't have as nice as a beach which I didn't know when I booked. We got a good deal to stay here so overall I am pleased. I think anywhere you go there will be little things you don't like. I would say this is 5 star hotel not a golden 6 how apple rates it and I've travelled quite a bit. The entertainment staff is very nice, the shows were normal resort shows nothing spectacular. The food was good, even the buffet. I would go back for a good deal but I would not pay top dollar to stay here.
Not what it used to be and what we expected
I could go into a lengthy review of this hotel but I am going to keep it simple. This year we paid more and got less. There was no top shelf liquor unless you paid 70 more dollars a day. Not worth it when you can buy a bottle in the store for 35. Which I should not have to do. The service was average, did not feel the you are welcomed her vibe that you normally do.
TripAdvisor Traveller Reviews
My wife and I have been at the resort for one day and we have already had to question our decision on staying here. When we first arrived to the resort, we were unable to check in to our room at 3:00 as promoted on the website. Also, the check in process was extremely slow and chaotic. After we were finally assigned our room, our luggage was not brought to us for an hour and we didn’t have pillowcases on our pillows in our room.
The resort is beautiful outside; however, the rooms are extremely outdated and are in desperate need of renovation. There is a book describing the resorts amenities within the room and ours is disgustingly stained and broken.
Regardless of how poorly renovated the rooms are, the grounds are gorgeous. We booked a swim-out room - this has made our trip more enjoyable so far. Also, we booked our room as a honeymoon stay and were told that we would receive breakfast in bed once and a romantic turn-down service once as well. We are very much looking forward to those services.
While the honeymoon package included these things, we quickly found out that those were all the benefits of doing so and that in order to receive cabanas on the beach and access to some restaurants on the resort required a preferred members membership. Why pay for an all inclusive trip if we can’t even have access to everything on the resort? We inquired more info on this membership and discovered it would cost $70 per night, an additional $560 to what we paid for the all-inclusive resort. We denied wanting to become members due to the high cost.
We are looking forward to experiencing all the restaurants the resort has to offer and exploring the grounds more. So far, we have experienced the World Cafe and it has been delicious each time. We have also gone to various bars within the resort. Each bar had phenomenal service and we are thankful for that.
As mentioned previously, my wife and I have only been here for 1 day and we have already decided to not return to this resort. We have spent a lot of money to come here and feel like the money we spent was unjustified.
Lovely beach, great food!
This resort has very satisfactory rooms, at least mine was, could use a bit of freshen up in the bathroom, but was not too bad. The restaurants were all great, the food was awesome. The beach is really nice.
Fantastic service...awesome family resort!
We had an amazing trip to Dreams Punta Cana! Ana Peña and Franklin helped make sure we had everything we needed, from restaurant reservations to spa appointments and they were always looking to help even more! Francisco in the Seaside Grill was an amazing waiter for all of us, and took great care of our teens when they dined alone! We can’t wait to come back.
I took this trip with my sister. We had a great time! Everyone was so friendly. We went to the beach area everyday. Willy and all the staff on the beach took such good care of us. We found the beach to be very clean. Loved that there was a nice breeze by the beach, and looking at the beautiful color of the ocean was so relaxing we didn't want to leave the beach everyday. Our room was always clean and stocked. Bed was very comfortable. The only complaint we have is the key card didn't work a couple of times and we were far from the front desk. We tried every restaurant and the buffet and enjoyed every one of them. Waiters were always nice and very attentive. I actually was asked to dance with one of the waiters. We had a lot of laughs! I would go back and take the rest of family.
Great Place/ Great People
My daughters and I had an amazing time at Dreams Punta Cana. We can not say enough about the grounds, the staff, the food, the entertainment and the overall experience. It is a big resort, with a lot of guests, but it never felt over crowded and the staff went above and beyond to make you feel special. One particular employee that went above and beyond was Ana Peña. From the first day we arrived to the day we left Ana made us feel like we were the only guests at the resort. It is employees like Ana that make this such an amaxing place to visit!!
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