TripAdvisor Traveller Reviews
The Best Service Anywhere
I wanted to share our experience with Dreams Punta Cana Resort and Spa in the Dominican. First and foremost I would like to thank the staff, especially Sexy Juan and Eddie Murphy. I have never...
I wanted to share our experience with Dreams Punta Cana Resort and Spa in the Dominican. First and foremost I would like to thank the staff, especially Sexy Juan and Eddie Murphy. I have never traveled anywhere and had this type of service, the employees at this resort are OUTSTANDING!!!! From the grounds people, to the maids, to the waiters, to the entertainers, and to the bartenders....everyday they greeted you, they were happy, they were pleasant, and they bent over backwards to make you happy and we were most impressed by the people.
Now the nitty gritty...you must do the preferred club, because it does entitle you to more amenities, however they were not the best to deal with. We had all sorts of problems with our party being split into different buildings, and rooms not being ready. They were helpful, but overall they seemed confused, and many people throughout the week had complaints with rooms. The rooms are OK...nothing special, in fact we had leaks from air conditioners and other nonsense. But, your not in the room all that much and they are fine. The grounds are spectacular, the service is 5 star and its was a great week.
The food was good, we really had no complaints about the food, some restaurants we waited longer to get into like the Seaside Grill, or Habachi was always full but there are other choices and it makes up for it. When your in the Preferred Club you have access to more restaurants, Francisco at Oceana is wonderful.
The beach was big enough, however lots of seaweed and coral but it didn't prevent us from going into the ocean it was wonderful. There are plenty of bars but settling on a drink for the week is difficult, they are all really sweet. Let me recommend the lemonade with a shot of vodka, even try it frozen at the Preferred Club bar, I thought of it the last day :(
The Entertainment Staff is unlike anything I've ever seen and they make up for anything that the resort lacks. These guys arrive at 10am and they do water aerobics, zumba, pool games, then do the shows at night, and then hang out in the clubs until 1 and 2am. They don't complain, they smile, they want you to smile, they bring out the best in people, and they encourage you to get involved and love every minute it. Please Please tip these guys, they are the ones that make your vacation a wonderful memory. Thank you Eddie Murphy and Sexy Juan for allowing us to all have a wonderful vacation!!!!! Scott from NY thanks you!
Things to remember...bring tons of sunscreen (its hot as hell) pool floats (we had our own and always had one) people had their own thermos for cocktails which was a great idea, $$$ for tips (I know its all inclusive but please tip these folks), post it notes (if your traveling with a big group from the USA, your phones can't be used so leave post its to let others know where your are).
For the resort....Check in and check out was awful, the Preferred Club was slow and inattentive. We were never told what time to check out and the morning of check out was confusing. Give travelers the paperwork needed for customs, so at the airport we are not rushing to finish all that stupid paperwork. The woman at the front desk at the spa was snotty, she was the only employee that was not friendly and warm. She was there everyday, not sure of her name but she did not go out of her way like the rest of your staff. Fix the rooms, the leaky air conditioners, and do what should be done in the Preferred. I had to ask for turn down service, upgraded mini bar, and early check in.
Thank you to everyone at the resort, especially the staff of entertainers and people in the restaurants, it is because of you that I would return.
My husband and I had a fantastic time at Dreams. The service was the best, they really go out of there way to make sure you are having the best experience. It really makes a difference when the staff...
My husband and I had a fantastic time at Dreams. The service was the best, they really go out of there way to make sure you are having the best experience. It really makes a difference when the staff is as friendly as they were. The food was phenomenal, I have to say the World Cafe is the best, they had everything and the staff was excellent.
I can't say it enough, the time we spent at Dreams has been the best vacation we've had and that is because of the people that work at the Resort. I can't wait until we go back. One mistake we did not take advantage of the sister resort. They offered us a few nights at another resort but we didn't look into it quick enough. Hopefully next time we will be able to check it out.
And please tip, they really work hard and are so friendly. They really want to make sure your stay is excellent.
To everyone at the World Cafe, thanks for the great service and to the pool waitress who found us the two coconuts, thank you.
Dreams Punta Cana
All staff was friendly and went above their duties. Resort was beautiful and clean.Everyone really made you feel welcomed. Only down point was that we were asked by someone in the lobby to go on a...
All staff was friendly and went above their duties. Resort was beautiful and clean.Everyone really made you feel welcomed. Only down point was that we were asked by someone in the lobby to go on a tour of another resort which was a vacation club and that was a waste of time. I would definetly consider coming back to Dreams.
Went to Dreams for a friend's wedding and vacation. This resort beats the others I've been to. Preferred club is the way to go. Clean rooms and great service. Staff was very helpful and attentive...
Went to Dreams for a friend's wedding and vacation. This resort beats the others I've been to. Preferred club is the way to go. Clean rooms and great service. Staff was very helpful and attentive especially Alexis/Rosario. Would def stay again.
Firstly, let me say I cannot WAIT to return to Dreams Punta Cana!
My boyfriend and I visited for 10 nights this month from Ireland and had the best time. He had previously stayed in Dreams La...
Firstly, let me say I cannot WAIT to return to Dreams Punta Cana!
My boyfriend and I visited for 10 nights this month from Ireland and had the best time. He had previously stayed in Dreams La Romana for a wedding and said Punta Cana was definitely better. We spent the extra on a Swim-Up room rather than the Preferred Club. The swim up room for us was well worth the extra $$ and at no stage did we feel the need to be in the preferred club. Preferred club costs $60 per night to upgrade.
We arrived about 6pm (35min drive from PC airport) and were greeted with champagne while checking in. This took about 5-10 min and our bags were delivered to our room not long after we got there. The resort is beautiful, extremely well maintained and spotlessly clean. They have a beautiful Macaw who lives in one of the trees as well as families of Flamingos and Peacocks who roam freely around the resort.
We loved our swim up room! Sure, it had a slightly musty smell when we first arrived (probably something to do with the crazy Dominican humidity) plus it had been fumigated, but after an hour we didn't even notice any smell anymore. The air conditioning and fan worked great for us keeping the room nice and cool which was great. The bed was SUPER comfortable and probably one of the comfiest hotel beds I've ever slept in. We had an issue with our safe on our 2nd last day but they came to fix it about 10min after we called them. We were in building 4 which I found was a nice distance between the main lobby and the beach. Buildings 5-1 are poolside with 1 closest to the beach and 5 closest to the lobby. Our room was cleaned every morning (there's a card you can leave indicating your preferred cleaning time) and mini bar restocked daily. We made sure to leave $2 per day for our cleaner although this is not mandatory. Being able to walk straight out into the pool was a definite bonus!
Pool, beach & Activities:
The pool stretches almost the whole length of the resort, I think it's close to 800m long! It is kept spotlessly clean everyday by the staff who can be seen cleaning it every morning. It does close at 6pm, however usually by 5.30 it's getting shadey and you want to go shower for dinner anyway. Besides, it gets dark at like 7pm so it's not like you're missing out on hours of sunshine! They're not strict on the 6pm time either so it's no biggie.
There are plenty of sun beds both on the beach and by the pool. Some of the more popular areas (down by the swim up bar) will get snapped up in the morning time. Early bird catches the worm and all that but are well worth getting up early for.
The wait staff are terrific, especially Maribel by the middle pool who was always SO friendly. We tipped those who we thought deserved it, which was most!
The great thing about this resort is that there is a full programme of activities daily such as: tennis lessons, hobbie cat lessons, scuba lessons, yoga, Zumba, aqua aerobics, volleyball, water polo and crazy pool games to name but a few EVERY DAY! You can be as involved or uninvolved as you want to be with the swim up bar being the place to be during the day, but you could also enjoy a more relaxing day by the middle pool if that's more your thing. The entertainment crew work so hard and never stop smiling. Special mention to Shaggy who is just the funniest! There is also a kids club from 9am - 9.30pm.
The beach is beautiful and the sand is so soft. There is some coral in the water but if you follow the signs and only go in the water where you're supposed to, you'll be fine. There are reviewers on here giving out about the coral - they clearly didn't read the sign on the beach before jumping in!!
Breakfast was at the buffet with an enormous range of food to chose from like breads, bagels, cakes, eggs, meats, sausages, cheeses, fruit, cereals, pancakes as well as an omelette station where they make your omelette up right in front of you. Mimosas for breakfast were always a treat!! There was also a smoothie bar where you could choose your fruit and they would make you fresh smoothies.
Lunch was either the Buffet, La Trattoria or Barefoot Grill. Buffet had everything from steak, chicken, pasta, meats, salads, cheeses, stews, pasta, nachos, chilli as well as a Mexican station where you could create your own fajitas/burritos and watch them make them up for you.
La Trattoria was pizza slices (nice) and Barefoot grill on the beach offers REALLY tasty burgers, hotdogs and tacos.
Dinner - Lots to chose from but the French was our favourite. Don't forget your full length pants for guys though! Food and service here is really good altho on our second visit it felt slightly rushed. La Trattoria is the pizza place, nice food & lovely to overlook the beach at night. Oceana is seafood - we didn't go here so can't comment. Seaside grill is steaks/ribs etc and was the only one we found a little disappointing. It wasn't bad at all, but didn't make me want to go back either. Portofino is the Italian, they do amazing pastas! The spinach/ricotta stuffed pasta is a must! Then there is the Chinese/Japanese/Sushi restaurant. We picked Chinese and it was nice however the menu choice was limited. And then of course the trusty Buffet. The Buffet for us was incredible. It always had such a range of GOOD food, it never disappointed. Sometime there can be a wait for the restaurants but we always just tried somewhere different if there was too many tables ahead of us and went back the next night. Special shout out to "Super-Duper waiter" in the buffet, he was always happy to see us come in and was super attentive.
Spa is BEAUTIFUL and a "must do" if you can. The jacuzzi/sauna/steam room area is luxurious and a real treat! I got a 50min massage for about $80 after using some resort credit. There is also a daily "2 for 1" offer on beach massages between 3pm and 5pm which was a nice experience.
Huge special shout out to Yonis in the Lobby bar. The lobby bar was the place to be in the night time. You could watch the theatre show from the balcony also if you wanted. This is open until about 1am. Pool bars open at about 10am and there is a really cool outside bar (I've forgotten the name) outside the theatre open at night time which usually has some kind of live music. They also host events on the beach such as beach parties, bonfire on the beach as well as nightly movies on the beach which is quite cool.
I didn't use the hotel wifi so can't comment on its reliability, but I used a company called Gobecon which cost $58 for 11days mobile wifi for up to 8 devices. I thought this was handier as you could take it off site with you too. Review here: http://www.tripadvisor.ie/ShowUserReviews-g147293-d929449-r217889981-Hot_Spot-Punta_Cana_La_Altagracia_Province_Dominican_Republi.html#REVIEWS
We did 2 excursions while we were here, I would highly recommend the Bavaro Ziplining experience - this will be top of my to do list when I return to PC! See my review here: http://www.tripadvisor.ie/ShowUserReviews-g147293-d3459184-r217144851-Zip_Lines_Adventures_by_Runners_Adventures-Punta_Cana_La_Altagracia_Province_Do.html#REVIEWS
I really would not recommend the buggy trips, they are just lethal dangerous and unsafe.
Overall, what made our trip is the people here at Dreams, both staff and guests. This place is just FUN! We met some amazing other guests from all over the world who we are keeping in contact with and were great to hang out with at the pool during the day and at the bar at night time. This resort is perfect for friends, families and couples of all ages alike and we cannot wait to return! Thanks to Gary to e-concierge for all his help before we arrived and for taking the time out if his busy schedule to meet us while we were there. Honestly, people who find fault with this place, must be going around LOOKING for things to complain about! Personally, we cannot wait to return!
TIP: We chose to tip. I don't know what these guys are paid,but the average Dominican wage is approx $200 per month. The odd $1 or $2 means the world to them so tip those who you think deserve it. We brought a wad of $1 bills over with us for exactly this purpose which worked out perfectly.
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