TripAdvisor Traveller Reviews
Dreams PC vs Iberostar Bavaro
My family, mother in law and mother stayed there for a week this July 2014. We had a good stay. However, having been to Iberostar Bavaro in the past I couldn't t help but compare the two. The...
My family, mother in law and mother stayed there for a week this July 2014. We had a good stay. However, having been to Iberostar Bavaro in the past I couldn't t help but compare the two. The checking was much longer and chaotic at Dreams, it took over an hour standing in line, having only one person ahead of us. There was no welcoming drinks, unlike at Iberostar, that was a bit disappointing. But the bar was next to the reception, so we got our own drinks. Speaking about drinks, I am not a big drinker, usually two fruity drinks at a restaurant and I am out for the count. At Dreams, the drinks had basically no alcohol, because I could down six one after the other, and not feel anything. So if you want alcohol, stick to beers. I have to add that the nightly entertainment was much more evolved and developed at Iberostar and went on longer. However, Dreams have more bars opened at night.
Dreams PC has an AWESOME pool, and their grounds are really beautiful. The beach is nice, but the ocean is pretty rough. It is a great place for families with small children, as you have the Explorer club, which basically babysit your kids for free until 9:30pm daily.
However, I found that Iberostar Bavaro has superior service, welcome drinks, better entertainment, better and larger rooms, and their drinks have alcohol; although I do think that the restaurant food is better at Dreams. The food might be better at Dreams, but the restaurant service is horrible, one dinner at the Sea Side grill took 2 1/2hrs, we sat for 30 minutes before someone got our drink orders, and another half hour to get our drinks; and it was not even that busy. Same thing at the buffet, there are a multitude of waiters and waitresses, and yet no one is attentive, we had to get all our juices ourselves. We were lucky if we were able to grab one staff to get us coffee or water. Extremely disorganized service, as far as the wait staff. The difference with Iberostar, is that people remembered you and what you liked, they were more attentive, service oriented and met our needs regularly.
My experience at Dreams PC (it might be different for others based on their experiences) is that the staff is inefficient and not well coordinated. The service is sporadic, and there is no system. For instance, our room was never cleaned before 4pm (in spite of leaving a daily tip), we never had any decorations on our bed. However, my mother's room in building 5 was not only cleaned early, but they had daily decorations/flowers/and towels arrangements. We were supposed to have slippers in our rooms, ours had none, my mother's room had one pair in spite of 3 people in there.
At the beach, one day we had a great waitress, I think her name was Ruth; she continuously saw that we got drinks. Another day, we had another waitress, young and not friendly at all. We were on the beach from 11am to 4pm, and not once did she ask if we needed a drink. My husband had to go twice to get our drinks. That waitress is also at times at the Barracuda bar, she is not a pleasant person at all. On the other hand, most of the male bartenders are very friendly and super nice.
To sum up, although we had a good time, I would not go back to Dreams due to inconsistencies in service and the above. Some of the staff was friendly and nice, but it should not be some, it should be everyone. In my opinion, I think the staff needs training and management needs to be more involved. The spa experience was great, and our beach dinner was also very good. But then again, service there was not the best. We paid $250 for a romantic dinner on the beach for 2, we started with champagne, and the waiter added white wine to our glasses with still champagne in it. If this is your first trip to a Punta Cana all inclusive, you may not know the difference....
My husband and I travelled to Dreams Punta Cana as part of a family destination wedding. Initially we were not thrilled as the Dominican Republic is not a place we would choose at that time of year...
My husband and I travelled to Dreams Punta Cana as part of a family destination wedding. Initially we were not thrilled as the Dominican Republic is not a place we would choose at that time of year due to no direct flights (out of season for us).
I read the reviews on trip advisor and there were some scathing reviews about the resort so with trepidation we headed off on the trip.
From the moment we arrived at the resort all of our worries went away. We were cheerfully greeted with a drink at the bar in the lobby after the journey (half an hour from the airport). Our valet took us to the preferred club lounge to be briefed about our stay, cold towels were refreshing and well received, it was fairly humid and we were still in our travel clothes.
The room was as we expected, not top quality (the room furnishings were a little tired) but comfortable and spacious nonetheless, with a king size bed per our request (We have had problems getting our king size bed request met in other resort hotels) How much time do you spend in your room anyway with all of those poolside loungers and great beach outside?
The staff are very friendly. The restaurants are very good and every meal we had was well prepared and nicely served. Our favourite restaurant was Bordeaux - a French themed restaurant with a dress code of long trousers/pants for men so it was never busy. We actually liked this as you could hear your conversation instead of shouting above the noise. The breakfast buffet at the World Cafe had every breakfast choice you could ever want.
The paella served at lunchtime down on the beach was fantastic, made right there in a big pan it was worth getting in a small line for. The burgers at the pool and beach were incredibly good too.
We liked the preferred club as you could use the lounge throughout the day, breakfast, appetizers and a nice little bar. Preferred club gives you access to a private area on the beach with fantastic four poster bed type loungers, comfortable and no vendors hassling you.
The gym was really well equipped and I used it daily (except for the day after the wedding...)
We didn't go to the entertainment but others said how professional it was and they enjoyed it.
One thing that was a little off-putting is the aggressiveness of some of the jewellery vendors who ply their wares in the resort grounds on a Saturday afternoon/night - they were tenacious to a fault.
All in all it was a really good experience, the pool is very big with no shortage of loungers, there's also a swim up bar which is a bit noisy but some people were there all day long and loved it. Whatever you like be it noise or quiet there's something for everyone.
A pretty place and if it didn't take two flights (9 hours total) I would be going again.
Dreams Punta Cana
I went with my husband, 3 children and in-laws July 2014. It was perfect!! Very family oriented, lots of stuff for the kiddos to do. The staff was amazing and went out of their way to make sure you...
I went with my husband, 3 children and in-laws July 2014. It was perfect!! Very family oriented, lots of stuff for the kiddos to do. The staff was amazing and went out of their way to make sure you had everything you needed. We would definitely stay here again!! Mr Volanta of the entertainment staff was super friendly and has fun games for the family to enjoy!! We miss you already!!
Great Family Vacation!!
We just returned home on July 17 after a 7-night stay at the Dreams Punta Cana. It was our first "all inclusive" vacation with our 3 kids. We had a great time. The perfect balance of activity and...
We just returned home on July 17 after a 7-night stay at the Dreams Punta Cana. It was our first "all inclusive" vacation with our 3 kids. We had a great time. The perfect balance of activity and relaxation for each one of us. My husband and I spent more time on the beach, while my kids balanced their time between the beach and the Core Zone. Let's start there - The Core Zone is AMAZING!! While it is designated as a place for 13-17 year olds, anyone is allowed to be there. My kids are 12 years old and the Explorer's Club (3-12 year olds) was too juvenile for them (though we spoke with other guests with younger children who had only positive things to say about it). In addition to all the fun things to do in the Core Zone (tennis, basketball, pool tables, foosball, archery, disco, table tennis, video games), the entertainment staff made sure the kids had a fun time, especially Drake! Drake was like a big brother to my kids. He seemed to genuinely enjoy spending time with them and my kids looked forward to seeing him every day. In fact, they went to the core zone every night after dinner, giving my husband and me some well needed quiet time! Drake and the Core Zone were the difference maker on our trip.
Staff - in one word - EXCELLENTE! We fell in love with the Dominicans - they are beautiful people, inside and out. They went out of their way to make sure everyone is having a good time. Special shout outs to Guillermo in Oceana, Randy in World Cafe, all the bartenders, Rosario, Milena and Alexis in the Preferred Club and last, but certainly not least, the maid service provided by Paulina Jimenez.
Food - delicious! And a pleasant surprise. I always heard that food at an all-inclusive isn't great - not true at Dreams Punta Cana. Yes, there were a few items that weren't my favorite, but that was far outpaced by the food I did enjoy. The only negative I would say is that there is relatively little seafood. Aside from a few fish options and some sushi rolls, there wasn't much offered. I would have expected more in the way of shrimp, crab, lobster, etc.
Entertainment - there is a whole staff dedicated to FUN. There are coordinated activities every day. So, if you don't want to vege out and want to keep active, there is plenty to do. You get a communique each evening that outlines the details for the next day. One thing that took us almost our whole trip to figure out was the auction - you get "funny money" for participating in and winning events. Then they have auctions every other day for you to bid on merchandise. Nothing major, but it's fun. T-shirts, hats, rum - all fun. There is also a live show nightly in the open air auditorium. It's not Vegas quality, but it's good and fun. My kids enjoyed the Magic show and the Circus (which was an amateur version of Cirque du Soleil).
Beach - beautiful! They have 20 cabanas that are reserved for the Preferred Club guests. They have a policy of "no reserving chairs / cabanas" but you will still get those people who ignore it. In any case, we did not have trouble getting one when we were ready. We are somewhat early risers, though. If you get down there by 10am you shouldn't have a problem. Oh, and the service in the PC area on the beach was awesome too! I can't recall the name of the gentleman who worked that area, but he was wonderful! One thing to note - the resort sits on the Atlantic side of the island. This means WAVES. We were expecting the glass-like stillness of the Caribbean. We had a red flag one day, yellow most of the others - I think we may have had 2 days with a green flag.
Resort - absolutely gorgeous. I loved that they preserved the authentic style of the Dominican. The grounds are pristine with lots of photo opportunities. Speaking of which, they have photographers that walk around throughout the day. You can view your pictures in the main lobby - if you like something you can buy it for a relatively nominal fee ($10 / digital image). You can also schedule a photo shoot - no charge for the shoot, only pay for pictures you wish to keep.
Rooms - this is the only area I wouldn't rate as high. We booked the 2BR Master Suite, which is very large and worked perfect for my family. The A/C worked hard to keep up, but it always caught up in time for us to be able to sleep well. There was a foul smell (septic) in the kids bedroom that would come and go throughout the week. Maintenance came multiple times to try to figure out where it was coming from, to no avail. But since we had the large suite, most of their time spent in the room was on our side and they didn't seem to notice the smell much after the first day (or at least didn't let it bother them). There are no dressers in the rooms. There is some shelving in the closet if you want to unpack vs. living out your bag, depending on how much you bring. Our suite had a bar that had shelving in it, so my kids were able to use that as a make-shift dresser. On our first night, however, we didn't get the room category we booked. We were told there was a maintenance issue preventing our check-in. We were very skeptical about this explanation, but the resort management team worked hard to make amends with us. We ended up spending our first night in a lower category 2BR Family Suite - which was about half the size of the 2BR Master. It was on the ground floor with a "tropical view". The A/C worked very well (in fact, I froze the first night) but the smell was a little musty. It's so humid in DR that I think it just goes with the territory.
All in all, it was a great experience - one that I highly recommend to families.
The entertainment team really made the trip for me. James, Carlos, Yadira, Paola, and Anyelina quickly became my good friends and were so much fun the entire week! Everyday I looked forward to 3...
The entertainment team really made the trip for me. James, Carlos, Yadira, Paola, and Anyelina quickly became my good friends and were so much fun the entire week! Everyday I looked forward to 3 o'clock when they would come to the beach for activities and then for 8:30 when we would merengue and bachata at the bar! I'm so thankful they were at the resort and were so kind and outgoing! Like I said before they made the trip for me!
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