TripAdvisor Traveller Reviews
This was our first visit to a Dreams resort and we had an amazing time. Everything far exceeded our expectations and we will definitely come back. The rooms were nice and the bed was very...
This was our first visit to a Dreams resort and we had an amazing time. Everything far exceeded our expectations and we will definitely come back. The rooms were nice and the bed was very comfortable. The refrigerator was always stocked with plenty of water and beverages. The housekeeping staff kept our rooms clean and stocked with plenty of towels. We tried all the restaurants and the food was excellent at every restaurant. The World Café had something for everyone whether for breakfast, lunch and dinner. If you left there hungry, it was your own fault. We also enjoyed the barbeque they had going everyday next to the pool. This enabled us to float down the pool, grab a burger and eat poolside.
We loved the pool which stretches from one side of the resort to the other. We were able to float up to the bar when we needed a drink. Also we were able to participate in water aerobics, volleyball and water polo if we wanted. There were plenty of lounge chairs surrounding the pool and lots of palm trees for shade. The one negative thing was that there were children sitting at the swim up bar leaving no seats for the adults. I?m all for children but get your drink and swim away. Leave the bar area for the adults. Also the pool was all one depth. I would have liked a section that was a little deeper.
The beach area was well maintained and beautiful. There were plenty of lounge chairs. The beds in the Preferred Club section were comfortable and gave you a quiet peaceful place to grab a little nap. There was plenty of staff on the beach if you needed a beverage.
The staff was very friendly and always there to help when needed. Their service and attentiveness was outstanding. From the champagne and cool towel we received when we arrived to our departure, everything was top notch. Anibal in the Preferred Club was probably my favorite. He made us laugh every time we saw him and always had a smile on his face. He truly enjoys his job and wants to make sure that everyone is having a fantastic time.
We definitely plan on coming back to the Dreams Resort in Punta Cana. I highly recommend this resort.
10th time and can't wait to return!!
Let me start off by saying our trip was Excellente!!!. From the moment we arrived til the moment we left, Dreams made us feel so very welcome and the entire staff did nothing but give Platinum...
Let me start off by saying our trip was Excellente!!!. From the moment we arrived til the moment we left, Dreams made us feel so very welcome and the entire staff did nothing but give Platinum service to us.
This was our 10th visit to Dreams!! And none of us were disappointed.
\We were 4 travelling from Ontario Canada and met up with friends we met at Dreams many years ago and have continued to meet in October yearly for 2 weeks. We stayed in Room 5118 where we were looked after everyday by Lidia an awesome chamber person who went out of her way to ensure our room was cleaned and stocked with clean towels, and cold drinks daily!!. Next we can honestly tell you about the fresh food at the World Café daily and the excellent service received by Simon, Francis, Randy, Joel, Ricardo, Jennifer, Delvin, Andrea (our hostess daily) and Bernardo, (My Omelette man) Edison Nunez, Antonio Nunes, all of these people made our day, each and everyday with a huge greeting and smile. This is the type of service you would not see everyday at home,
The service and quality of food was so much more than you would expect!!, everything is fresh and delicious thanks to Julio Garcia who is the Head Chef, this man works tirelessly day and night to ensure the quality, taste and presentation of all the restaurants at Dreams Punta Cana along with Carlos who is the Food and Beverage Manager.We tried to think of something to complain about and we advised our friend Laurel Guadalupe (Concierge) that our only complaint was we didn?t know where to eat because the food was soooo good.
Gary our concierge as well, if asked would do anything to make your stay that much better?pretty hard to do as I stated, you will not be disappointed.
Daily we ran into our pool person ?Luis? who went out of his way to help my husband everyday bring towels and floaties to the pool as they were quite awkward to carry and did this for nearly 14 days and asked for nothing in return. In the evening we sat and listened to the Spanish singer ?Dorka? she has a beautiful voice and we were served by, Dery, Marleny and Inouuri, Excellent Bar Staff!!
Jacaira Perez from the Seaside Grill was our hostess and always and wonderful greeting and could not be more help, along with Hamlet!! who was our server one night- professional and excellent service!! And finally Jospehina and Lorenzo at the Portofino restaurant, always helpful and provided all of us with service beyond our expectations. It should be noted that all of the staff at Dreams make your stay a memorable one, from check in to check out you will not be disappointed in the Quality of Service, Food and cleanliness of this hotel, they constantly are asking about your experience and your thoughts and opinions, Customer Service is a top priority for the Management of this hotel along with its staff.
Can?t wait to see all of you soon!!!
Scott & Elaine Asselin
Holiday with a Destination Wedding
We stayed at the Dreams Resort in Punta Cana for a week and this was also the wedding of a family member. The resort grounds are beautiful and the pool is amazing. The rooms are fine, not great...
We stayed at the Dreams Resort in Punta Cana for a week and this was also the wedding of a family member. The resort grounds are beautiful and the pool is amazing. The rooms are fine, not great, but quite satisfactory. The staff are very friendly and will tend to all your requests and needs.
The food was very good, but surprisingly we found the food better, with an excellent selection, than the a la carte restaurants. The atmosphere in the restaurants is very nice though.
There were minor issues, such as being locked out of our room 6 times, due to a faulty electronic lock and the housekeeping constantly forgetting to leave towels and face cloths, but a quick phone call and staff were very good at correcting any issue.
I was kind of surpised that the resort did not clean the beach more than they did. The beach was nice, but there always seemed to be seaweed that washed up and it was not regularly cleaned up. I really disliked the local vendors pestering you on the beach to buy their merchandise and if that wasnt enough, they were allowed onto the resort grounds twice in the week to set up tables and bother you as you walked by.
Overall, a great place, nice people, good food....and well worth it to stay there !
batista and taveras family
It was amazing want to thanks hilario peralta, lucia grullon, raymond blue and all the dreams staff to make the best vacation & birthday for me and my friends you guys make me feel like a king with...
It was amazing want to thanks hilario peralta, lucia grullon, raymond blue and all the dreams staff to make the best vacation & birthday for me and my friends you guys make me feel like a king with all that good service and comfort see you feb. 2015 for my daughter birthday and wifes birthday
Dreams Punta Cana was not the best of resorts that I have stayed in. While I have nothing bad to say about any of the staff, the hotel grounds and rooms need a major upgrade. Upon arrival we were...
Dreams Punta Cana was not the best of resorts that I have stayed in. While I have nothing bad to say about any of the staff, the hotel grounds and rooms need a major upgrade. Upon arrival we were greeted very courteously and patiently waited to be escorted to the preferred club. We were offered drinks while we waited and everyone was so pleasant. The walk from the lobby to the preferred club is not the shortest, but the man escorting us was pleasant in showing us the grounds. We arrived to the preferred club and were greeted by a wonderful young lady named Patry. She was super sweet and gave us our room assignment as well as some paperwork we needed for our meeting tomorrow. Now we are members of UVC (Unlimited Vacation Club), therefore we are owners and were upgraded to the next available room upgrade from what we purchased. We were upgraded to a deluxe swim out, room 2112 (buliding 2). Initially, we were exhausted and did not care much about the rooms. However, the first day we were not impressed with the room because we unfortunately found two leaks in the ceilings of our rooms. We immediately notified VIP services where I spoke to Helen and she informed me that she would work to get us an upgrade. She did just that and we met the next lady from VIP services J.Marie who was beyond wonderful. She was so pleasant and made us so comfortable while we waited for our room upgrade to be adjusted. She brought us drinks and snacks and made the whole experience so relaxing. I was super content with her service and Dreams could not have someone with better customer service than her. The room upgrade was a junior suite room 8312 (building 8). This room was perfect. It had a large sitting area, king size bed, walk-in closet, his and her sinks, shower room, and the balcony with a jacuzzi.
Pool: The pool is one large wrap around pool that is in the middle of the resort. The swim-up bar area is where all the action is at. The entertainment team does an excellent job to make sure you are never bored. The only con is there is no deep end of this pool and it is all the same depth.
Spa: The spa was so relaxing. My boyfriend and I did a massage (neck, back, and shoulders). We used the coupons we were provided by the resort and it took $40 off the bill. The hydrotherapy circuit was incredible. The whole experience really made our stay even that more pleasant.
Beach: The water here is a little rough, but nevertheless very nice. The daybeds in the preferred member section were super relaxing. The man in charge of checking the list of preferred members (I do not remember it) was super friendly and was very accommodating making sure we were comfortable.
Restaurants: We mainly ate at the buffet (World cafe) as this was the easiest place to get food when you're really hungry. The portion sizes for dinner in most restaurants except the Japanese are rather small. Also , DO NOT GO TO DINNER HUNGRY, the wait times for the food are super long. We were always hungry from doing excursions the majority of our stay so major downfall there. We tried all the restaurants except for Seaside grill (due to it being closed) and Bordeaux (because the menu was changed). But overall the food was great when we did eat it.
Checkout was super smooth. We went to the preferred lounge and checked out with Rosario. She was super pleasant and asked us about our stay and any concerns we had. I do once again need to thank J.Marie for contacting our pick up regarding what time they would be coming to pick us up (Blue travel services). She went out of her way to contact the individual responsible for the pickup and let us know that information without that we would have been lost.
Overall, the stay was wonderful because of the amazing staff they have working at this location.Thank you for all of your hard work!
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