Apple Vacations Customer Satisfaction Score
What to expect
13972 past Apple Vacationers would recommend Dreams Punta Cana Resort & Spa to their friends and family
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TripAdvisor Web Reviews
What to expect
Apple Vacations Traveller Reviews
Overall, the stay was good. However, our room was not as clean as we would like and there was a plumbing leak in the bathroom. We were moved and the 2nd room was clean, but also needed some repairs. What salvaged this vacation was the beautiful grounds, great restaurants (w/ excellent service, and good entertainment.
Would not stay here ever again
The hotel was old and outdated, the rooms were dirty and needed major maintenance. Fans didn't work, holes in the floor, patching all over walls and ceilings, the shower is made for someone 5 feet tall. Asked if they had any updated rooms, stated they were all the same. They did not have enough employees for the amount of people there. The food was horrible-every thing I ate was not good, except for the muffins in the coffee cafe. I was highly disappointed in this resort, I think it needs to be taken off apple vacations. The entire hotel needs to close down and be renovated. I would not recommend to anyone.
DREAMS RESORT AND SPA PUNTA CANA
The hotel needs air conditioning. The rooms need to be updated, especially the bathrooms. The entertainment could have been better, especially without air conditioning and only one fan working. The specialty restaurants were very good. Need more excursions that don't involve snorkeling. Overall we had a good time and we're treated nicely.
We been there 2x now and we are planning on going back n the spring. Hotel staff is fantastic, restaurant and all food is absolutely great, no reservations and men can wear nice shorts no long pant required great drinks options and they entertain you all day. The rooms could be updated some
The hotel has excellent customer service. The cleanliness and personallized service make you feel you are the most important person.
Hotel and the staff were excellent. Food was incredible and the grounds well maintained. The only issue was the vendors the resort allowed in that pestered people to buy stuff. Was annoying and couldn't get away from them.
Excellent service & staff
This was our first trip out of the country and the resort was beautiful. The service, staff, and food were amazing! The only thing we didn't care for was the hotel pushing a time share. They were not content with NO as an answer.
How many Apples?
Hotel was OK, housekeeping was only adequate. Staff was somewhat indifferent at times, but never rude. Overall, it didn't seem to live up to its Golden Apple rating, in comparison to similar (or even lower) ratings I have encountered previously. Apple staff on site were helpful, and Manuel Garcia Apple rep at the Punta Cana airport was exemplary - going above and beyond his role in helping to recover a missing backpack - his assistance in an unfortunate situation, was the SERVICE HIGHLIGHT of this trip, and I appreciate it very much.
Tip Hungry and Attitude
For being an all inclusive resort, the staff was very very tip hungry to the point of straight out asking for tips. We believe we should tip for good service but the staff expected it at every turn. The hotel also made it extremely difficult for us to get $1 bills for our 20's. Much of the staff also had an attitude when serving us. We were put off by these attitudes and will choose someplace else next time even though the resort was beautiful.
Breathless Punta Cana was just that!
We were upgraded form the Dreams resort to the Breathless resort. What a great experience. The rooms were very nice, swimming pool right outside your back door and maid service three times a day. The E-team had top quality entertainment and they really made you feel special. This is a adults only resort and the atmosphere was just that. They had something for you to do or keeping you entertained every minute of the day and night. Music and dancing went on until 3:00 AM. Everybody that worked at the resort was amazing and courteous. I want to give a big shout out to two great guys on the E-team, Yendel and Redbull. I would definitely recommend this resort to adults looking to let loose and go out and have a good time. My wife and I are both 60 years old and we are telling everyone about it and we definitely plan on going back next year!!!
Bate and switch
I called Thursday night before leaving for Dreams and was told everything was fine. When we arrived, Dreams was closed due to the hurricane. We never got to Dreams after being told "one more night and we will more you." Please call me to discuss. Karen Nalley 402-981-6480 or email me at Karen@jetter.com
TripAdvisor Traveller Reviews
Still a good experience
My wife and I are seasoned travelers, having travelled to many times to different resorts in Dominican Republic, Cuba and Mexico. The last time we stayed at the Dreams resort was in 2015. We were there from Nov 30 - Dec 07.
Front desk staff is pleasant, fast and very efficient with check in / out process. The last time we were there after you completed checking in, we were approached by someone attempting to deceive you with their real motive, which is to try and book a time with you to sell timeshare. This time there was nobody trying to sell you a timeshare, good improvement by the resort. During my stay I did have a minor issue, however it was quickly and satisfactorily resolved by Jean Carlos, the head concierge. I would also like to acknowledge Ana Pena for her assistance and attentiveness during our stay. Thank you to both of you.
Having been away for a few years, I was pleasantly surprised that the resort still maintained a high level of food quality and service. I did notice several improvements to the grounds and pool bar food area. The resort itself is beautiful, the grounds are first class and they do an amazing job, maintaining fauna and flora. There was a fish pond and flamingos strutting around. I must say that those flamingo are the most photo graphed or videoed birds. The pool and beach were really nice.
The only negative point I have is the bath room is fairly dark because there are only 2 pot lights over the sink. When you take a shower you are taking it with little light in the room. The bath room can use another light mid ceiling closer to the bath tub to improve lighting. If management reads this review, I hope they take notice. The room was cleaned daily around 3:00 - 4:30 pm which too late in the day for me. I noticed the room next to me being cleaned around 10 am thinking our room was next, then the maid went off and cleaned other areas in the building, even though we were out of our room by 9 am with a please â€śmake up roomâ€ť sign hanging from the door knob. It appears that they ignore them. Donâ€™t get me wrong, when the room is cleaned she does a very good job.
In the room there was a flat screen TV as well as a coffee maker, an iron & ironing board and a fridge that was stocked every day, with beer water and soft drinks.
Having been to many resorts, in my opinion the best food we have ever experienced at an all-inclusive resort. The World CafĂ© buffet was best for breakfast and lunch, and the a la cart restaurants for dinner were also very good with the exception of the steakhouse. All the staff were exceptional and genuinely seemed happy. At the World CafĂ©, I must recognize our server Yohangel, who was genuinely welcoming each time he greeted us. I was greatly surprised by the high quality of customer service everyone had at the hotel. There were 6 restaurants as well as the buffet and all had varied menus. What was impressive about the buffet was the number of different areas and types of food being offered. Even the pickiest eater should be able to find something to eat.
The entertainment staff around the pool this year was not as good as my previous experience. The core zone nor pool or beach staff rarely came around asking if we like to participate in activities. If you didnâ€™t read the activity flyer you would miss the chance participate in the activities and accumulate â€śDreams moneyâ€ť which can be used to bid on prizes. The entertainment staff however, were all very friendly and outgoing. They are truly amazing, hardworking, kind-hearted group of people.
This resort should be proud of its staff as it they who set this resort apart from the other resorts I have been to. I would, and have recommend this resort to many people and family and I plan to return in the future.
One Week Vacation
Brilliant hotel for our first family holiday travelling to the Dominican Republic all the way from not so sunny UK. Hotel grounds stunning and kept beautifully clean (awesome flamingos walking around), staff absolutely amazing who go above & beyond every single day. All in all took the stress out of travelling with a 7 month old for the first time. The one and only negative and this effects only people in our situation is there are no elevators for rooms on floors 2 & 3.
Thank you for everything in helping us achieve a fantastic holiday. Hopefully will come back again one day soon.
Good for a large all inclusive but not â€śUnlimited Luxury â€ś
Good and less good - not quite â€śUnlimited Luxuryâ€ť as promoted.
Iâ€™ve been to a lot of hotels across the Dominican Republic and the Caribbean and here is my honest review of Dreams Punta Cana .......
Check-in / Check-out :
Both felt cold. I would have expected a glass of something and a cold towel on arrival at a â€śluxuryâ€ť resort as I have experienced elsewhere but this was not the case here. We mentioned it to Larissa during a casual chat and she said normally we would receive both on arrival, but having watched people checking in whilst relaxing in the foyer bar, most people received a drink but we didnâ€™t see one person being given a cold towel on arrival (Normally given by the bell boys apparently).
We were shown to our room by a bell boy via local sellers who hassled us all the way from the main building to building 5 (even though we said no thank you and that we had just arrived which was obvious as we were in winter clothes and had our suitcases with us!) where on arrival at the room, the bell boy lingered expecting a tip which made us feel uncomfortable, which we gave him once we found our cash.
I was asked if we were there for a special occasion to which I replied my 40th birthday, but nothing was done to mark the occasion as it was for other guests. Why ask if you donâ€™t do anything with the information.
We had a Deluxe Swim Up Room (4110) - these would be better described as pool side rooms as you canâ€™t actually swim up to the room as it is separated from the pool by a small garden and low wall.
The room itself was a good size, bright and airy with a really comfortable bed and a minibar restocked daily with soda, water and beer. I felt that for a â€śLuxury resortâ€ť there were small touches like hooks in the bathroom (which was addressed by Larissa although the hook was placed so high up, I at 5ft4in could barely reach it to hang my towel on - the public toilets have hooks but the bathrooms donâ€™t........). The decor was fine, although the bathroom was a bit dated and the sealants around the bath and sink were very hap hazardly applied. The curtains also had some mound on them.
The room was fumigated once a week and I didnâ€™t see any bugs at al during our stay.
Pool, beach, entertainment and leisure facilities:
The pool is gorgeous, a great temperature and well looked after. There are plenty of loungers and floating beds for use. If you have a swim up room and want to be able to swim from your room to the pool bar, then request a room in blocks 1 or 2 as there is a waterfall that divides the pool that you canâ€™t swim through. The pool bar end is much livelier, so if you want it a bit quieter, ask for buildings 3, 4, or 5.
The beach is beautiful with plenty of loungers and lots going on if thatâ€™s what you are looking for (quiet spots can be found). Being on the Atlantic coast, the sea isnâ€™t the idyllic turquoise blue you can find in other parts of the Caribbean, but it is calm enough and warm enough to swim in. There are men wandering about offering day trips out of the resort (for a fee) and we found that a polite no thank you and they left you alone. There are paddle boards, kayaks, hobbie cats and snorkel equipment available for use at the beach which is great. The sun shades at both the pool and beach were excellent.
The entertainment team do a great job with a broad range of activities available for you to join in with if you so choose. Activities include stretching session, aqua spin class, beach volleyball, water volleyball, bingo, pool side poker etc and they do cooking demos next to the beach which is a nice touch.
The spa was nice and offers a large range of treatments, although a tad expensive. I enjoyed an hour in the hydrotherapy suite, but didnâ€™t have any treatments so canâ€™t comment on their quality.
We didnâ€™t really see any shows, but the snippet of the Dreams Circus that we saw looked ok. The same shows looked to be on each week though, so guests who stay for 2+ weeks may find the evening entertainment a bit repetitive.
We enjoyed a couple of evenings in the small casino where the slots take US $ and the tables take both US$ and DR Peso. Drinks are served whilst you play and most of the staff in there were friendly and helpful. The tables could do with replacing/cleaning though.
We found the food to be mostly excellent (with the only chips in sight at the steak house which is amazing for an all inclusive resort). The buffet which is available for breakfast, lunch and dinner offers an amazing range of foods all cooked fresh (I particularly enjoyed the omelette station). Room service was very good with different options available day and night. We particularly enjoyed the Teppanyaki experience and the Oceana and Grill restaurants which are both al a carte. We were given dinner on the beach one evening which was nice - as an payable extra, it would be nice to have had a decent glass of wine with it, not the house Chardonnay that tastes like nail polish remover.
There were several weddings there with large groups of family (one family we got talking to were part of a party of 68!) which we found to be a bit noisy at times and on the weekends, locals check in for a couple of nights which again we found a bit noisy and donâ€™t try and order breakfast on room service on a Sunday morning as (in the words of a staff member) the locals like breakfast in bed and it took 1hr 30mins for ours to arrived.
My main let down is the marketing states â€śunlimited luxuryâ€ť and when you have to pay an additional US$70 per room per night to access certain restaurants for breakfast and to enjoy branded drinks and also have to pay to buy drinkable wine, mixed with those little touches mentioned. There are other all inclusive hotels in the Caribbean that do Luxury better.
Top tip - make use of the concierge ladies who wander around to make restaurant reservations. They say that there are no reservations for the restaurants, but if you ask them, they will make a reservation for you which could save you waiting at dinner time.
Look out for the Flamingos wandering around the pool area, they offer hours of entertainment!
Overall, we enjoyed our stay. The weather was glorious (only rained once in 11 days), the resort is spotlessly clean, the gardens are beautifully kept and most of the staff were friendly and helpful. Larissa checked on us each day and did try to rectify our points where possible and treated us to the beach dinner and hydrotherapy circuit (without us even asking for anything we just chatted casually giving feedback. We didnâ€™t ask for or expect anything.) and we really appreciated her taking the time to check we were happy.
For a large all inclusive resort, it is pretty good but if you are expecting luxury it is not for you and somewhere like Sandals or Couples may be more suitable.
Thanks again to Larissa for her extra care and attention.
Just returned from a 1 week vacation at Dreams with my wife and the entire experience was excellent.
This was our first time visiting the Dominican Republic (we usually travel to Mexico a couple times per year). We were very impressed how quickly we got through the airport ( we were on our bus within 15 minutes of getting off our plane. The transfer from the airport was about 40 minutes.
Check-in was quick but the timeshare pick after took an extra 15 minutes. It took us about 30 minutes for our luggage to get to our room but it wasn't a big deal as it gave us few minutes to relax and have a beer on the balcony and enjoy the view (the delay was not the bellboy's fault).
Our entire weeks stay was very relaxing and enjoyable. I would recommend this resort to any of my friends. The rooms could us a little updating but they were clean. What made this resort standout was the quality of food and the friendliness of the staff. We did upgrade to the preferred club which I feel was worth the money.
I would like to give special thanks to Pamela and Louisa from the preferred staff, Oswaldo and Carl Money from the entertainment team. Adrian and Santos, the great bartenders from the preferred club. Amauris the friendliest waiter we had all week and Francois who was always a friendly face around the pool. Our maid Miledyas also did an exceptional job
This was our first visit to the Dominican but after the experience we had it will not be our last. As for the Dreams Punta Cana, it is one of the best resorts we have been to.
Dated but very accommodating
The resort is a bit dated but the rooms stayed cool and we're clean, very attentive and friendly staff, not a ton of food options but the buffet was the best of them. Some people tipped for drinks and some didn't but I didn't feel pressured. I wasn't approached for a yearly package because I'm single but that's OK. Walls in the rooms are paper thin and the TV in 5204 kept coming on randomly (probably a neighboring room remote switching it on. Safe didn't work (glitching out) but used my friend's. Overall a nice time. If you are staying more than 4 days and plan on traveling a lot via taxi, rent a car! Aggressive drivers but taxi prices in DR are insane!
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