Apple Vacations Customer Satisfaction Score
What to expect
2210 past Apple Vacationers would recommend Sirenis Punta Cana Casino & Aquagames to their friends and family
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TripAdvisor Web Reviews
What to expect
Apple Vacations Traveller Reviews
Excellent Family Vacation Destination
Sirenis is not the glitziest hotel in Punta Cana and is located a bit far from the airport (about 40 minutes drive), but the staff more than makes up for it! Everyone, from desk clerks and concierge to entertainers and managers were extremely friendly and helpful. Our family (2 adults and 3 kids, ages 13, 11, and <1) had great time at Sirenis. There is a pretty nice water park on premises, which the kids enjoyed.
Had an excellent time. Staff people Anna, Anna Luzia, Javier - The Mayor, my man at our pool bar Charley, miss you brother, and Anna at reception internet especial.
Stay away from Sirenus
This waa a most dissapointing resort compared to the last resorr ww stayed at tgecExcellence. The food was poor at best, swimming pool closed at 600pm each day and the room was the worat we have staywd at all our times in Canxun and Punta Cana. Most people at the resrt felt as we did. aAlso we were limitto onlyvtwo reservations at the better restaurants. It Wevwerecalso tricked into seeingva vacation club opportunity, we were told if we ate breakfast with a rep we would get 80dollars credit and another reservation at an upscale restaurant. We got neither. This may have been a nice place 15-20years ago but now it needs a complete make over. We strongly strongly recommend savingvyour money and staying at Excellence if you don't have kids and the Nickelodeon or Hard Rock if you do. This was overall an awful place not up to what wecarecused too when staying in the Carribean. Finally thecemployees were nice by and large but they had little to work with.
Lots of promises, no action
Reviews are worthless. I read 100s and still believed I would have a great vacation. 1 week of hell. Bloody diarrhea, paramedics, sick in bed for 4 days, closed water park, entertainment staff called out Americans during a show and the crowd got nasty, don't touch water or fruit, no refrigeration used in DR. Remember, the country is neighbor to Haiti. Enjoy your stay
First and foremost ...The Outstanding staff!! Karla and Lenny made us feel like we
were at home, and made sure we had everything to make our stay enjoyable. When we brought the party inside, we could always count on Pasqual and Evelyn to keep a smile on our face and cold drink in our hand. and we can't forget our newly adopted son, Rolando. He made sure we always had the best seats in the house for the wonderful shows.
We can't wait for our next trip to the Dominican Republic!!!!
Worst Vacation Ever
I would encourage all people who travel their hard working money to NOT go to this resort. The food was terrible. The cleanliness of the pool was terrible. The resot actually had no running water for a day and a half. They make customers feel stupid when questions arise. If I knew how to get a porion of my money back, I would do so. There literally is ONE bar open in the lobby in the evening. ONE! There also are two others if you have a "restaurant" visit scheduled but no place to sit if you do not. The staff actually refused me a conversation with the manager. READ THE REVIEWS ON TRIP ADVISOR. The speak the truth. Take your own playing cards. That is all there is to do in the evenings. Every table and chair was filled with people playing cards because they were bored out of their minds. JUST AWFUL. Sadly, i booked through APPLE before with BARCELO RIVIERA MAYA and expected the same AMAZING experience. Go to Barcelo....stay away from this skanky joint.
Beautiful outdoor space BUT horrible rooms!
We had two switch rooms because our first room was completely disgusting. The toilet didn't work at all. The room was very old and everything was gross. After complaining enough they moved us to a new room. It was one of their updated rooms but it wasn't updated. The shower had mold in it, and again the toilet or the sink didn't work. The whole resort speaks Spanish and very few people here speak English. I found it so hard to talk to people there or tell them my concerns. We knew they couldn't understand us anyways. We went on an excursion and it was awful! The first shuttle picks us up and drops everyone on the bus in the middle of a town. Of course they don't speak English so we have no clue what's going on. We were stuck there for 45 minutes before another bus picks us up. Then we get to where we are supposed to get our boat and our tour guide or doesn't speak English is arguing with the guy at the dock. It was very scary for us and our kids. Once we got on the boat the rest of the excursion was great until the ride home. We get on a bus to go back to our hotel and the driver picks up random hotel workers and drops them off places for money. All while my family including kids are on the bus. It was very inappropriate. We were over an hour and a half late because of this so we missed our reservation for dinner. Honestly the trip in a whole was horrible. I will never got back there again. I need to make sure I do a better job at researching the place we are staying because I wouldn't recommend that resort or any excursions to anyone.
Disappointing and Not as advertised
We recently stayed at Sirenis Resort. Our room needed updating.. The bathroom on the third floor leaked into our bathroom requiring two separate visits from imaintenance. The maid service was great the first day, however they neglected to provide washcloths daily. The coffee station was not restocked with milk substitute. Used glassware was never replaced. The pool was dirty and a light fixture was hanging loose in the pool. The pool was too small for the crowd.There was no adult pool and children hung around the swim up bar. The lounge chairs should have been hosed off daily, due to the bird excrement on them. The beach towels were too small to cover the dirty lounge chairs! The aquacenter was closed two days during our stay.The nightly shows are enjoyable. The buffet staff worked hard to meet our needs. We were only permitted to make reservation at 2 restaurants which was not as advertised
We were asked several times to take a tour of the grounds to sell us a membership. We were not interested.We would not go back to this resort! We are very disappointed!
This resort was the worst I have ever been to. The staff was not accommodating when we presented the MANY issues we encountered during our stay, the manager proceeded to get defensive and argumentative with me. She acted as if we should have expected to lose power, have no water/toilet functionality and the overwhelming smell of smoke in our non-smoking room. Our room was dirty and consistently smelled of smoke and sweaty socks, much of the smell came from our sheets on our bed. We went to speak with the Apple Vacations representative the day after our arrival to see what our options were. He claimed he would look at other resorts and that he would come in the next afternoon instead of researching them the same day to discuss things further, but we were told to give the resort another day. We both decided that we would much rather spend the remainder of our Honeymoon at home and cut our losses than be stuck there another night so the following morning we flew home 3 nights early. We were treated poorly by the staff and were not offered any sort of refund for our stay. This was the first and last time we will ever be using Apple Vacations.
This trip was my first of many out of the country. I am so glad i chose apple to help make this trip unforgettable. The whole process was easy and straight fowaed
The hotel was very nice and our concierge was very good. We enjoyed our trip.
TripAdvisor Traveller Reviews
Bait and switch
We used a travel agent. I wish she had known to explain that this resort is two resorts.
The older half of this resort is rooms. They are dated and unclean. I thought I had arrived in Cuba on my first trip to the D.R.
The other half are newly renovated suites. Little did we know the meaning of the option to book a "suite" at slightly higher cost versus a "room" when seeing this resort advertised in two ways at different prices.
I saw reviews here at trip advisor with pictures of moldy box springs and unclean bathrooms. That is exactly what our room (J block - 107) looked like. My partner refused to stay in such a "B" grade room. The front desk showed us better one (M block), which was not better.
They insisted on selling us an upgrade to the suites at $25USD per person per night, $350USD for the week.
We negotiated a 20% discount.
The suite was newly renovated and quite acceptable. We didn't need a suite or the wifi service but this was part of the upgrade. The room safe charge was included in the upgrade rather than the standard $3USD per day.
Also they have two buffets. The new buffet (available only to upgrade guests) looks nice but the food was not superior. In fact the buffet warming tables failed to keep items sufficiently heated worse than in the standard buffet. The newer upgrade only buffet was less packed. Buffet staff in both buffets were friendly and accomodating, earning their tips.
The pool is huge and was nice. The very separate water park area and pools were a good aspect to this resort, if a bit dated. The area is walled off, much farther away from the beach than the rest of the resort.
Other aspects of this resort included the dated casino, where we won enough to cover half of the upgrade cost ($150USD).
The upgrade cost included an additional "a la carte" reservation, from 2 to 3 meals. We did the Japanese, Italian and Brazilian a la cartes. The Japanese was good but not nearly up to par with a quality Canadian iteration of such a restaurant. The Italian one was better. The Brazilian restaurant was again better than the buffets but not that great. I am an experienced Cuba tourist adn can say that the food was generally better but not as much as I had anticipated.
If this resort applied the numerous "concierge" staff to cleaning the resort it would be well served. The "concierge" staff spent a lot of time selling us on a sales conference which we attended. It was to sell us on the idea of per-buying weeks as a member. We didn't buy. The irony of selling us on a resort we were disappointed with from day one was lost on them. Concierge staff did book us the a la carte reservations. They failed to get me a Saturday night reservation at the Italian restaurant for my birthday despite asking from time of arrival on Wednesday. We got a reservation at the Brazilian restaurant.
In summary, this resort will be closed this year for a full reno. Wait until its done before going. The water park makes it a good low budget vacation for families with kids. As for us... we were offended by the expectation that we would stay in a not clean room with moldy box spring and mattress and below grade cleanliness room. We will not return to Sirenis. For the money (including upgrade costs) we can do better at other resorts.
Family vacation February 2017
We traveled as a family myself, my husband, Daughter and mother-in-law, nice resort, very big and only the club members got driven around n golf carts. Beds were very hard and tons of little ants in our rooms if you left some pop or some of your drink in your cup overnight it was full of ants in the morning, bathroom was ok but we had issues with our toilet not always flushing and not being able to drain our bathtub. Food was good, people were good, vendors very pushy at night time. I will not be returning to this resort.
grounds was nice , 3 feet wide of sea weed on beach , no towel's , they don't have wash clothes
the room was very dated , towel didnt come till 6:05 each day ( 1 towel ) dinner at 6:30 .food was always Cold . not one person could speak english in the whole resort . cleaning crew & maids were very rude . In our room coffee pot didnt work & , phone, . entertainment was Poor . casino was BAD . the water park was nice , but didnt have many mats. Other than that we were there for xmas week and the only good thing was Salserin and Cherry the bartender's in the second bar behind the lobby were great. They put on there own shows and when we came walking up they had our drinks ready. They were the best part of the trip.
Beautiful Property and Beach
Rooms are located in several three storey buildings. Location is central to beach, pools, lobby and restaurants. Buffet has plenty of variety for adults, vegan and kids. Dining room is well staffed, clean and mostly friendly staff. A la carte restaurants are difficult to book. We had to keep checking with concierge but managed to get reservations in 3 of 5. Food was very nicely presented and tasty.
Beach and pools are well maintained -- ocean is shallow enough for children to play. Great family activities held at poolside every day e.g. foam party, dance lessons, etc. Lots of excursions available. Country Express was a great experience for our 13 and 14 year olds.
The rooms are clean but very tired. (H block). Housekeeping is VERY inconsistent. Replenishing water, mini-frig, towels, coffee etc. was hit and miss. Repairs were not done quickly but were done eventually. A/C worked, there was plenty of hot water and good water pressure for showers. Water for drinking is provided in bottles.
the animation team and the theater
My experience at Sirenis was very enjoyable. There were many people there that made my time at Sirenis lots of fun and very welcoming like one of the members of the animation team which was Alex Tolentino he was kind, helpful, fun and made everyone around him very comfortable when you were speaking with him. I would say that he was one of the people at Sirenis that made my trip more enjoyable then i thought it would have been.
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