Cancun

Iberostar Grand Paraiso


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All Inclusive    

Rated "Best Staff and Service - Mexico" by Apple Vacationers in 2017.

2018 Exceptional Values
Golf: Guests staying 3-4 nights receive one Free round of golf per person. Guests staying 5 nights or more will receive two Free rounds of golf per person (Cart mandatory and extra fees apply).
Honeymoon: Bottle of champagne, fruit platter, Iberostar gift and special turndown service.

Iberostar's Grand Collection:Standing majestically on the shores of Riviera Maya, no expense was spared in creating this all-inclusive playground reserved exclusively for adults. Experience the ultimate in luxury at the Conde Nast award-winning Iberostar Grand Hotel Paraíso. Here, personalized butler service fulfills every whim. Dining is unforgettable. A world-class spa melts the world away. Each suite is, in a word, spectacular. Stunning architecture, endless spoils, worlds of flavors, and international delicacies await those fortunate enough to find themselves here.

Iberostar Resorts have always been recognized for their amazing cuisine, and the Iberostar Grand Paraiso is no exception! Six specialty restaurants include Italian, Gourmet, Tepanyaki/Teriyaki, and Steak/Seafood dishes which will delight your palate. Feel like a romantic night in? Take advantage of 24-hour gourmet room service. All drinks are premium brands in six bars and lounges. Butler waiter service at the beach and pool means you don't even have to leave your chair!

There are many activities to keep the active traveler busy. During the day take advantage of the non-motorized watersports, aerobic classes, and tennis, all of which are included. Play great golf in an incredible setting at the 18-hole, par 72 Iberostar Playa Paraiso Golf Course. Every evening, enjoy shows in the theater, live music, a disco, and a casino. And of course, if you feel like experiencing the amenities at other Iberostar properties, you can enjoy exchange privileges with Iberostar Paraiso Maya, Iberostar Paraiso Lindo, and Iberostar Paraiso Del Mar.

Iberostar Grand Hotel Paraiso, synonymous with luxury and style, is the perfect place for unforgettable vacations, weddings, and honeymoons.

Find out more about Iberostar Hotels & Resorts.
Learn more about Riviera Maya.


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HOTEL LOCATION
Iberostar Grand Paraiso laps the shores of Playa Paraiso and is located only 30 minutes from the Cancun International Airp ort.
Address: Km. 309 PLAYA PARAISO
QUINTANA ROO


MX
Local Phone: 011529848772800
Toll Free Phone: 1-888-923-2722
Fax: 610-359-6625
HOTEL FACILITIES
Barber / Beauty Salon
Boutique Shops
Concierge
Disco / Nightclub
Pools
Number of Pools: 3
Outdoor Pools: 3     Indoor Pools: 1
Swim-up Bar
One salt water pool with swim-up bar, heated indoor/outdoor pool with a retractable roof and lake pool. Beach and pool butlers.
Golf: ONSITE
Playa Paraiso Golf Club
Designed by P.B. Dye.
Holes: 18
Club Rental Fees: $
Water Sports on Site
Scuba: Additional Charge
Snorkeling: Additional Charge
Wind Surf: Complimentary
Other Sports Available
Other Sports: 1 hour snorkleing equipment rental
Health Club / Spa
Nautilus Equipment: Complimentary
Sauna: Complimentary
Spa: Additional Charge
Steam Room: Complimentary
Manicure / Pedicure: Additional Charge
Facials: Additional Charge
HOTEL DETAILS
An Adults-Only Luxury All Inclusive Resort in the Mayan Riviera is designed to fulfill your every need and exceed your ever y expectation. Elegantly crafted all-inclusive blend of luxury, gourmet dining & absolute comfort with unparalleled service. This property features four a la carte restaurants, pool restaurant, three pools, shops, and beauty salon. World class state-of-the-art Spa. Butler and concierge in each building. WiFi is free throughout the building. Beach:
Total Rooms: 310
Year Opened: 2006 Credit Cards: Visa, Master Card
HOTEL RESTRICTIONS
Adults Only.
ROOM TYPES
SUITE
Suite includes one king bed or two double beds, a fully-equipped marble bathroom, and a private balcony or terrace with garden or jungle views. Suite also features a whirlpool tub, turndown service, access to Spa Sensation wet area, and more.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Fan
Balcony or Terrace
Jacuzzi
Minibar
Coffee Maker
Hair Dryer
Iron
Telephone
Television
Room Safe
Satellite
SUITE POOL VIEW
Suite includes one king bed, a fully-equipped marble bathroom, and a private balcony or terrace with pool views. Suite also features a minibar, luxurious amenities, a whirlpool tub, access to Spa Sensations wet area, and more.
1 King Bed Other Amenities -
Air Conditioning
Fan
Balcony or Terrace
Jacuzzi
Minibar
Coffee Maker
Hair Dryer
Iron
Telephone
Television
Room Safe
Satellite
SUPERIOR SUITE OCEANFRONT
Suite includes one king bed or two double beds, a fully-equipped bathroom, and a private balcony or terrace with beautiful oceanfront views. Suite also features luxurious amenities, nightly turndown service, and much more.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Fan
Balcony or Terrace
Jacuzzi
Minibar
Coffee Maker
Hair Dryer
Iron
Telephone
Television
Room Safe
Satellite
SUPERIOR OCEANFRONT CORNER STE
Suite includes a fully-equipped marble bathroom and a private, oversized terrace with oceanfront views and a whirlpool. Suite also features luxurious amenities, complimentary access to Spa Sensations wet areas, and more.
1 King Bed Other Amenities -
Air Conditioning
Fan
Balcony or Terrace
Jacuzzi
Minibar
Coffee Maker
Hair Dryer
Iron
Telephone
Television
Room Safe
Satellite
SUPERIOR SUITE
Spacious suite includes one king bed or two double beds, a fully-equipped marble bathroom with a whirlpool tub, and a private balcony or terrace with garden or jungle views. Room also features luxurious amenities, complimentary Wifi, and much more.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Fan
Balcony or Terrace
Jacuzzi
Minibar
Coffee Maker
Hair Dryer
Iron
Telephone
Television
Room Safe
Satellite
SUITE OCEANFRONT
Suite includes one king bed or two double beds, a fully-equipped marble bathroom with a whirlpool tub, and a private balcony with ocean views. Suite also features luxurious amenities, complimentary access to Spa Sensation wet area, and more.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Fan
Balcony or Terrace
Jacuzzi
Minibar
Coffee Maker
Hair Dryer
Iron
Telephone
Television
Room Safe
Satellite
VILLA
Luxurious bungalow villa with 1 king bed, a large living room and a private terrace with garden view. Private swimming pool and outdoor garden area. Villa also includes luxurious amenities with pillow menu, bathrobes and slippers.
1 King Bed Other Amenities -
Air Conditioning
Fan
Balcony or Terrace
Jacuzzi
Minibar
Coffee Maker
Hair Dryer
Iron
Telephone
Television
Room Safe
Satellite

OTHER INFO
24 Hour Room Service
Bathrobes
DINING
Iberostar Grand Paraiso features 1 meal plan options:
All Meals, Drinks & Tips
There are 5 Restaurants at Iberostar Grand Paraiso:
Venezia Italian Restaurant - Traditional Italian cuisine served a la carte. Open for dinner only. Reservation required. Formal dress code.
Belle Vista Buffet Restaurant - Full buffet-style restaurant open for breakfast, lunch, and dinner. Casual dress code.
Toni's Surf &Turf Restaurant - A la carte restaurant serving a delicious variety of meat, fish, and vegetable dishes. Open for dinner only. Reservations required. Formal dress code.
Haiku Japanese Restaurant - A la carte Japanese restaurant. Open for dinner only. Reservations required. Formal dress code.
Latelier Gourmet Restaurant - Gourmet local and international cuisine served a la carte. Open for dinner only. Formal dress code.
ACTIVITIES & ENTERTAINMENT
Daily Activities & Entertainment:
Catamaran, kayaks
Nightly Activities & Entertainment:
Shows, Live Music, Disco
Apple Vacations Customer Satisfaction Score
Hotel Average
What to expect
Food Quality
Comfort
Cleanliness
Service
2842 Recommend
2842 past Apple Vacationers would recommend Iberostar Grand Paraiso to their friends and family



Latest Apple Vacations Review >>
TripAdvisor Web Reviews
Based on 6316reviews
What to expect
Location
Rooms
Service
Value



Apple Vacations Traveller Reviews
Amazing Stay!
KATHLEEN G.
May 17 2018
By far, best hotel we've ever stayed at! Everyone was beyond friendly and went out of their way to get whatever you want. Food was a little disappointing, but in all fairness, I didn't get to try all of the restaurants. Would definietly go back and highly recommend. Only complaint was the shower. It constantly went from scolding hot to ice cold the entire trip. Painful and annoying, but not the end of the world. Hard to complain when you are being pampered every other way in paradise!
Customer Rating: 

TEST
Our Second Time Back This Year!
KELSEY V.
May 11 2018
Everything was just as wonderful as we remember. We even had some familiar faces remember us! Our butler Gonzolo was the same from last tame and just as awesome, he even decorated our room for my boyfriends 50th birthday. We missed having Victor as well since he was in the main building this trip but we saw him going to dinner all the time. Daniel and Gustavo the bartenders in the lobby were also wonderful familiar faces to see. Alejandro was also great! He even ran all the way to another bar the get the wine I prefer instead of just saying they were out. Rigiberto although not always understanding English was still great, him and Norberto made a great pool bartender team. Ivan and Oscar were entertaining as always and Alejander (the new guy) was awesome too. Even kept a smile after being covered in sand by the other 2!! Christian is the BEST "Mexican Limo" Golf Cart driver. And last but not least is Alan at the front desk! He is a true staple in the organization and even though we were sad his Girlfriend our former concierge was gone he still made us feel right at home, like a part of the family! Keep up the good work everyone! And Olivia, keep making awesome food it is always so great to see her at breakfast and again at dinner. -See you soon, Calvin & Kelsey
Customer Rating: 

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Iberostar Grand Pariaso is indeed Grand!
ROBERT L.
May 06 2018
This resort is beautiful! The food is incredible! Every staff member we meet was very friendly and accommodating. Our only negative is the sales pitch we agreed to sit through in order to get a free massage... we won't do that again.
Customer Rating: 

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Repeat customer
GEOFFREY M.
May 06 2018
Our travel agent who sells Apple Vacations, excellent! Beautiful property, starting to show some wear. Apple representative at our hotel was poor. Had an attitude: He needs to change jobs. Excellent food, excellent service. Will return and use Karen to book!
Customer Rating: 

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Very happy honeymooners!
CRISTEN L.
Apr 25 2018
We were very impressed with how friendly all the staff was and how clean everything was. We felt very well taken care of and spoiled
Customer Rating: 

TEST
Many issues this trip
JASON J.
Mar 13 2018
Too many issues with airport transfer and instead of a van like we always get for non stop we were placed on bus and sat and waited 70 min at airport before leaving. Hotel was such low occupancy during a busy time is was eery. Only 2 out of 5 restaurants were open each night, reservations couldn't be changed/made for our last night, although open restaurants were dead. Will not be going back here and likely will not use Apple after the airport debacle and the attitude of Apple staff at the Cancun airport.
Customer Rating: 

TEST
Outstanding Hotel!
CHAD O.
Feb 07 2018
From the airport check in process, hotel, meals, bars, pools, butlers, maids, ets... our expectations were exceeded by far. The staff knew our names, knew our likes and tastes and were extremely pleasant at all times. Would recommend The Grand to anyone and I can't wait to go back. Best trip ever..
Customer Rating: 

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ROBERT K.
Jan 22 2018
Needs more bars, entertainment started to late. Excellent that they took reservations for dinner.
Customer Rating: 

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CAREN F.
Dec 05 2017
So much about this vacation was terrific, but it was marred by the never ending tipping of the staff. They looked for ways to do something for us, even if we refused, and expected a gratuity. We had to hit the ATM three times during our stay.
Customer Rating: 

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WILLIAM T.
Nov 19 2017
Hotel has regressed from new to 'fixed up' since our first stay, is due for a major refresh, as are most of the hotels in the area.
Customer Rating: 

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Vacation done right
JAMES S.
Oct 20 2017
Iberostar grand pariso maya no need to go anywhere else.
Customer Rating: 

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TripAdvisor Traveller Reviews
Luxurious and relaxing
ivone312,
Wed May 23 10:03:41 EDT 2018
By far the best service! The food is delicious, drinks are high quality, and the pools are gorgeous. Emilio was the most attentive waiter we had-professional and hardworking. The beach concierge Santiago was also superb!

Almost 5 stars but not quite there
DianaByr, New Jersey
Wed May 23 06:42:03 EDT 2018
I will start by saying I would rate tThe Grand hotel 4.5. My husband & I, plus my mother in law traveled to The Grand from 5/1 - 5/16. I will start with the Pros. - excellent staff everyone of them, hardworking, genuinely nice staff. Please tip these workers not mandatory but it would be nice a dollar here & there. These workers work long hours & do not make a lot of money. Hotel & Grounds are beautiful & kept immaculate and that includes the rooms. Housekeeping was great our rooms were always cleaned by 11am everyday & turn down every night by 7:30p. Food was good, we especially enjoyed Toni's & Haiku both very good. Breakfast buffet & dinner buffet was also good, we had Diego in the morning, and Edwin at the evening buffet both excellent servers & great personalities! Spa - had my first massage ever with Alejandra, She's excellent, gentle but firm. Great massage had a excellent experience! Beautiful Spa atmosphere, the oils they use smell heavenly, they use the same oils throughout the hotel & bathrooms in clay diffusers. They sell them at the bigger Spa in the plaza mall. I purchased them l for my diffuser at home. They smell so good. Entertainment team - very nice, sweet group. Ivan, Karen, and my Cuban dancer girl ( I called her that this young lady can salsa like no one else, - she is quite the dancer) unfortunately can't remember her name but what a personable, beautiful young lady definitely has the gift of gab. They are all work hard & look like they love their jobs! Great team. Ok, cons - reservation system is a pain, it really takes away from your vacation. You have to constantly be worrying about trying to make a reservation & you have to make it way ahead of time or what you get offered is the 8:45p slot which is way too late for us, we are early birds. I booked three restaurants dates prior to arriving which was fine but then had to try to book for the next few days once we arrived. We ended up doing dinner buffet many nights.We spoke to other people at the hotel that felt the same way, not sure why Iberostars are holding on to this system, when clearly the customers are not happy with it. We have gone to bigger 5 star all inclusive resorts that don't require this reservation system. You just go when you are ready to eat and of course if you eat later in evening you may wait 15 min for a table which is fine. In our cas, we get there when it opens, normally by 6:30p & we always get seated right away. I feel if this reservation system takes away from having a relaxing care free vacation. I believe your customers would be a lot happier without this system. Another issue - they aren't very consistent when it comes to gluten free diets, my mother in law is gluten free. In the am buffet they would have gluten free breads, cookies but at lunch & dinner buffets it would be all put away. Many of the servers were not 100% familiar with what gluten free is. We encountered one server at the Italian restaurant that was excellent, he was well versed on the gluten free diet. He made my mother in law feel so comfortable about her dietary needs we wish more were like him. On other occasions , we had to ask constantly if they had any gluten free desserts at dinner time at buffet. One night at dinner buffet it was Italian night and thank god for our server Edwin, he remembered from the night prior & said he would ask the chef to make my mother in law gluten free pasta. They did make it but we waited almost 20 min for it. I think with this dietary issue so many people are now being affected this hotel should be more fully trained & consistent with the foods available. Other than those few issues the hotel is really a gem, the workers make this hotel! The only reason I wouldn't return is because of the beach & of course this is no fault of the hotel. We just love walking the beach & they don't have much of a beach, the stretch of the beach they have is very rocky & the flag is red most of the time, it seems this area has very heavy currents mist of the time.

Excellent first time trip
tapirgirl2015, New York City, New York
Tue May 22 16:21:15 EDT 2018
This was my first time to an Iberostar property and glad we started with the Grand. We did so after reading the great reviews on TA. I wanted to thank everyone here and on the forums for such detailed reviews and information. I felt like a pro. The pool and view to the ocean along with the wonderful breeze is really the postcard moment of the place. However - there are many other highlights including the Mixology Bar, little sandwiches in lobby bar and great room service along with a + staff. We made our reservations in advance via email (thanks for that tip!) and were overall pleased with the food. Highlight was the jerk chicken at the Caribbean restaurant but many other good things. Buffets were always tasty. For all inclusive - quite good. Bad ? Water temp in shower - I told myself it was a spa therapy ! Ha. That’s about it! Thanks

The resort was clean and the staff was friendly.
ChristianFraser, California Desert, California
Tue May 22 11:08:11 EDT 2018
The resort was clean and the staff was friendly. Iberostar Grand Hotel Paraiso was a little piece of heaven on earth. Beautiful landscapes, delicious food, and amazing service. I am planning on returning!!! But it really is the people who work there that made my stay special. They always smiling and wanting to know how to make my stay even more perfect than it was!! They always made sure I was comfortable. The Entertainment crew was very engaging, helpful, and FUN! Thank you all!!

Not Bad
BonnieToronto2018,
Tue May 22 04:53:00 EDT 2018
Food, room, service, indoor pool are all good. Included golf rounds are great. However, although publicly listed golf price for Grand Hotel guests is USD 69 per person per round, we were charged USD79 per person per round. Is the tip being built in? The cashier girl at the club house had an ugly attitude when we inquired about the inflated price. The only unpleasant moment over the entire 7-day stay at the resort. We took Sunwing package, however, we never met their representative during the stay which is unusual. We were not able to get free massage as its advertised included feature. The front desk didn’t tell us that there is an agent room behind until the last day. We missed opportunities to checkout some excursion choices.



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