Cancun

Iberostar Grand Hotel Paraiso


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All Inclusive    

Rated “Best Staff and Service - Mexico” by Apple Vacationers in 2017.

Golf: Guests staying 3-4 nights receive one Free round of golf per person, per stay. Guests staying 5 nights or more will receive two Free rounds of golf per person, per stay. (Cart mandatory and extra fees apply).
Honeymoon: Bottle of Champagne, Fruit platter, IBEROSTAR gift, special turndown service and room upgrade (based on availability).

IBEROSTAR's Grand Collection: Hotel of hotels, the award winning IBEROSTAR Grand Hotel Paraiso is among the most upscale resort hotels in all of Mexico and the most prestigious within the IBEROSTAR Paraiso complex with its breathtaking neo-classic design. Every room is a spacious junior suite and is equipped with a Jacuzzi for two. This adults-only luxury 24-hour all-inclusive resort in Riviera Maya is designed to fulfill your every need and exceed your every expectation. Indulge in gourmet dining and absolute comfort with unparalleled service. This resort features four a la carte restaurants, a pool restaurant, three pools, shops, a beauty salon, a world class, state-of-the-art spa, and butler and concierge in each building.

IBEROSTAR Resorts have always been recognized for their amazing cuisine, and the IBEROSTAR Grand Paraiso is no exception! Four specialty restaurants include Italian, Gourmet, Tepanyaki/Teriyaki, and Steak/Seafood dishes which will delight your palate. Feel like a romantic night in? Take advantage of 24-hour gourmet room service. All drinks are premium brands in six bars and lounges. Butler waiter service at the beach and pool means you don't even have to leave your chair!

There are many activities to keep the active traveler busy. During the day take advantage of the non-motorized watersports, aerobic classes, and tennis, all of which are included. Play great golf in an incredible setting at the 18-hole, par 72 IBEROSTAR Playa Paraiso Golf Course. Every evening, enjoy shows, live music, and the disco.

IBEROSTAR Grand Hotel Paraiso, synonymous with luxury and style, is the perfect place for unforgettable vacations, weddings, and honeymoons.

Find out more about IBEROSTAR Hotels & Resorts. Learn more about Riviera Maya.


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HOTEL LOCATION
Iberostar Grand Paraiso laps the shores of Playa Paraiso and is located only 30 minutes from the Cancun International Airp ort.
Address: Km. 309 PLAYA PARAISO
QUINTANA ROO


MX
Local Phone: 011529848772800
Toll Free Phone: 1-888-923-2722
Fax: 610-359-6625
HOTEL FACILITIES
Barber / Beauty Salon
Boutique Shops
Concierge
Disco / Nightclub
Pools
Number of Pools: 3
Outdoor Pools: 3     Indoor Pools: 1
Swim-up Bar
One salt water pool with swim-up bar, heated indoor/outdoor pool with a retractable roof and lake pool. Beach and pool butlers.
Golf: ONSITE
Playa Paraiso Golf Club
Designed by P.B. Dye.
Holes: 18
Club Rental Fees: $
Water Sports on Site
Scuba: Additional Charge
Snorkeling: Additional Charge
Wind Surf: Complimentary
Other Sports Available
Other Sports: 1 hour snorkleing equipment rental
Health Club / Spa
Nautilus Equipment: Complimentary
Sauna: Complimentary
Spa: Additional Charge
Steam Room: Complimentary
Manicure / Pedicure: Additional Charge
Facials: Additional Charge
HOTEL DETAILS
An Adults-Only Luxury All Inclusive Resort in the Mayan Riviera is designed to fulfill your every need and exceed your ever y expectation. Elegantly crafted all-inclusive blend of luxury, gourmet dining & absolute comfort with unparalleled service. This property features four a la carte restaurants, pool restaurant, three pools, shops, and beauty salon. World class state-of-the-art Spa. Butler and concierge in each building. WiFi is free throughout the building. Beach:
Total Rooms: 310
Year Opened: 2006 Credit Cards: Visa, Master Card
HOTEL RESTRICTIONS
Adults Only.
ROOM TYPES
SUITE POOL VIEW
Suite includes one king bed, a fully-equipped marble bathroom, and a private balcony or terrace with pool views. Suite also features a minibar, luxurious amenities, a whirlpool tub, access to Spa Sensations wet area, and more.
1 King Bed Other Amenities -
Air Conditioning
Fan
Balcony or Terrace
Jacuzzi
Minibar
Coffee Maker
Hair Dryer
Iron
Telephone
Television
Room Safe
Satellite
SUPERIOR SUITE OCEANFRONT
Suite includes one king bed or two double beds, a fully-equipped bathroom, and a private balcony or terrace with beautiful oceanfront views. Suite also features luxurious amenities, nightly turndown service, and much more.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Fan
Balcony or Terrace
Jacuzzi
Minibar
Coffee Maker
Hair Dryer
Iron
Telephone
Television
Room Safe
Satellite
SUPERIOR OCEANFRONT CORNER STE
Suite includes a fully-equipped marble bathroom and a private, oversized terrace with oceanfront views and a whirlpool. Suite also features luxurious amenities, complimentary access to Spa Sensations wet areas, and more.
1 King Bed Other Amenities -
Air Conditioning
Fan
Balcony or Terrace
Jacuzzi
Minibar
Coffee Maker
Hair Dryer
Iron
Telephone
Television
Room Safe
Satellite
SUPERIOR SUITE
Spacious suite includes one king bed or two double beds, a fully-equipped marble bathroom with a whirlpool tub, and a private balcony or terrace with garden or jungle views. Room also features luxurious amenities, complimentary Wifi, and much more.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Fan
Balcony or Terrace
Jacuzzi
Minibar
Coffee Maker
Hair Dryer
Iron
Telephone
Television
Room Safe
Satellite
SUITE OCEANFRONT
Suite includes one king bed or two double beds, a fully-equipped marble bathroom with a whirlpool tub, and a private balcony with ocean views. Suite also features luxurious amenities, complimentary access to Spa Sensation wet area, and more.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Fan
Balcony or Terrace
Jacuzzi
Minibar
Coffee Maker
Hair Dryer
Iron
Telephone
Television
Room Safe
Satellite
VILLA
Luxurious bungalow villa with 1 king bed, a large living room and a private terrace with garden view. Private swimming pool and outdoor garden area. Villa also includes luxurious amenities with pillow menu, bathrobes and slippers.
1 King Bed Other Amenities -
Air Conditioning
Fan
Balcony or Terrace
Jacuzzi
Minibar
Coffee Maker
Hair Dryer
Iron
Telephone
Television
Room Safe
Satellite
SUITE
Suite includes one king bed or two double beds, a fully-equipped marble bathroom, and a private balcony or terrace with garden or jungle views. Suite also features a whirlpool tub, turndown service, access to Spa Sensation wet area, and more.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Fan
Balcony or Terrace
Jacuzzi
Minibar
Coffee Maker
Hair Dryer
Iron
Telephone
Television
Room Safe
Satellite

OTHER INFO
Bathrobes
24 Hour Room Service
DINING
Iberostar Grand Hotel Paraiso features 1 meal plan options:
All Meals, Drinks & Tips
There are 5 Restaurants at Iberostar Grand Hotel Paraiso:
Belle Vista Buffet Restaurant - Full buffet-style restaurant open for breakfast, lunch, and dinner. Casual dress code.
Toni's Surf &Turf Restaurant - A la carte restaurant serving a delicious variety of meat, fish, and vegetable dishes. Open for dinner only. Reservations required. Formal dress code.
Haiku Japanese Restaurant - A la carte Japanese restaurant. Open for dinner only. Reservations required. Formal dress code.
Latelier Gourmet Restaurant - Gourmet local and international cuisine served a la carte. Open for dinner only. Formal dress code.
Venezia Italian Restaurant - Traditional Italian cuisine served a la carte. Open for dinner only. Reservation required. Formal dress code.
ACTIVITIES & ENTERTAINMENT
Daily Activities & Entertainment:
Catamaran, kayaks
Nightly Activities & Entertainment:
Shows, Live Music, Disco
Apple Vacations Customer Satisfaction Score
Hotel Average
What to expect
Food Quality
Comfort
Cleanliness
Service
2842 Recommend
2842 past Apple Vacationers would recommend Iberostar Grand Hotel Paraiso to their friends and family



Latest Apple Vacations Review >>
TripAdvisor Web Reviews
Based on 6002reviews
What to expect
Location
Rooms
Service
Value



Apple Vacations Traveller Reviews
WILLIAM T.
Nov 19 2017
Hotel has regressed from new to 'fixed up' since our first stay, is due for a major refresh, as are most of the hotels in the area.
Customer Rating: 

TEST
Vacation done right
JAMES S.
Oct 20 2017
Iberostar grand pariso maya no need to go anywhere else.
Customer Rating: 

TEST
Outstanding hotel. Best all inclusive adults only in Riveria. Highly recommend.
MAX W.
Oct 09 2017
Excellent hotel. Absolutely outstanding rooms, grounds, facilities, pools,, restaurants, entertainment, service, etc. Outstanding. Beach is a bit rocky so wear aquasocks if you venture out into the sea.
Customer Rating: 

TEST
LINDA R.
Sep 05 2017
HOTEL WAS KEPT VERY CLEAN AT ALL TIMES,ESPECIALLY THE BATHROOMS NEAR THE POOLS .
Customer Rating: 

TEST
THE BEST RESORT THAT WE HAVE EVER BEEN TO, even better than grand bavarro, grand paraiso has outstanding service
JOLANTA Z.
Sep 02 2017
THE BEST RESORT THAT WE HAVE EVER BEEN TO, even better than grand bavarro, grand paraiso has outstanding service
Customer Rating: 

TEST
Iberostar grand 15th visit
DAVID U.
Aug 31 2017
I always have a good time when going to this resort but on this visit my spouse got sick from the food and was brought to the hospital costing us two days of our vacation and $2000.00 in hospital costs. When we told the manager they did not seem to care. Also, our butler would insist on calling us at 7:00 in the morning waking us up and then would get mad at us because we would tell them that we were still sleeping, we live in AZ which puts us two hours. Shine, 5:00 a.m. Our time. Overall this experience was less than desirable to the point that I may never go back and that makes me sad.
Customer Rating: 

TEST
FRANCISCO D.
Aug 02 2017
Very great place for vacation
Customer Rating: 

TEST
Bittersweet Vacation
LAURIE S.
Aug 02 2017
Let me start by saying the people are wonderful! Hotel was beautiful at our first stay 5-6 years ago but is showing wear and tear now. They are updating however slowly. The food is just OK. Lots of options, but experienced lots of undercooked items, especially the chicken. Need to modernize their beach cleanup equipment. Arrived to seaweed all along the ocean front, like 2 feet high, and it was not cleaned up until the 5th day of our 7 day stay. Too much manual work when a simple beach groomer would take care of it faster and better. Also experienced a theft from my room. Was compensated for the stolen item, however found out that many people enter your room during the day aside from the maid and mini-bar person. A bit disturbing and no privacy. Upon arrival at the airport, no one could direct us to the correct bus. We were sent to 4 different areas to board the bus to the resort and ended up back at the original bus 30 minutes later. Too much confusion at the airport.
Customer Rating: 

TEST
Unforgettable experience
SHANNA S.
Jul 24 2017
Amazing food, great service, felt safe even though all the bad publicity going on during the time.
Customer Rating: 

TEST
Grand Iberostar
DENISSE W.
Jul 17 2017
We were delighted with the resort and the many offerings and would highly recommend this resort.
Customer Rating: 

TEST
Excellent hotel with some limitations
WILLIAM D.
Jun 12 2017
The Grand Paraiso was beautiful, and the ocean view room was excellent. However, the Hotel fell short of full marks on a couple of areas. Dining: While the food was very good (especially for an all-inclusive), the advertised 5 restaurants were annoyingly difficult to get into. In early June, the resort appeared to be at barely 50% capacity, yet we struggled to get reservations for dinner even when trying to book a day or two ahead. Activities: There was a lack of apparent things to do at the resort. There was a nightly show, and usually some gimmick at the pool during the day, but it there did not seem to be many options. Especially for an adults-only resort, it seems there could have been more options. Even the pool closed early. 7pm for adults seems way too early! I think the staff tried their best, and everyone was friendly. However, I think some more thought needs to be put into how to keep people engaged when not baking in the sun or getting drunk.
Customer Rating: 

TEST
TripAdvisor Traveller Reviews
Perfect in every way!
Maria2e, Atlanta, Georgia
Wed Nov 22 12:59:08 EST 2017
From the moment you step in the hotel you are spoiled. Everyone will go out of their way to make sure that you are happy. Great wine selection and restaurants. Our favorite restaurant was Japanese (haiku). Food, room, ocean, activities, the staff all were PERFECT!!!!

Fitness-minded people- must go to the main gym!!
DianaMoonTownship, Moon Township, PA
Wed Nov 22 07:01:18 EST 2017
We have been to the Iberostar Grande 8 times. As always: Great food, great service and wonderful people! One thing I rarely see mentioned in reviews is the amazing GYM! For those of us who like to maintain fitness while on vacation, the Iberostar has the BEST gym and instructors/trainers in Mexico! They offer several classes each day and the instructors will rival the best instructors in other countries. They are that good! They entertain, they motivate, and they love their jobs! At other resorts, I was lucky to find one class taught by a guest of the resort. That class was usually yoga and the quality was hit or miss. Here, at the Iberostar,you can count on getting an excellent workout, no matter which class you choose. They also have a very nice variety of equipment and cardio machines. Classes include TRX, circuit training (boot camp), Zumba and yoga, but my very favorite class is “Functional” training which is a low impact aerobic style class (movement to music), but with a focus on lower and upper body and core strength building exercises. Highly recommend!!!

Best hotel we ever been so far!
Ivan D,
Mon Nov 20 06:12:24 EST 2017
The hotel is only adults and for us was perfect having a quiet-relaxing vacation... Usually in the resorts like this the buffet don't have the AC but this one yes, si for breakfast was really nice to eat in a fresh place. Beautiful big pool and wonderful service. Absolutely elegant! The beach also beautiful. The room will satisfy all your expectations. We joined "the club". It was the best deal for us.

IB Grand frequent traveler review
Eric S, Sandusky, Ohio, United States
Sun Nov 19 14:29:40 EST 2017
As indicated, I have reviewed this hotel many times and stayed there many more. I will give a little different review this time and keep it short as many reviews are repetitive. Arrival was good and the first person that you meet at the hotel is Ricardo ( and his big smile welcoming you home) one of the most senior employees there and an amazing employee and person. Check in was fast and we were greeted by the Assistant Manager Patricio and his staff with open arms. Reservations were made at the restaurants with no hastle and off to enjoy the resort. Shout out to the amazing staff that work so hard day in and day out: Eder in entertainment, Daniel and Gustavo and Humberto at the lobby bar, Roberto and all the beach wait staff, Cecilia, Angel and Asiel at the main buffet. The butlers also did a great job: Johny, Trinny, Marcos, Gonzolo and also the security staff (which is in higher presence than usual. Also to Rene, the head butler as he does an incredible job there! I would like to give a shout out to the staff at the main gym, especially Eric, for the classes they teach. The resort is in the process of building a new gym which will be amazing! The current gym (for the entire complex) is very well equipped and the fitness classes are great! IF you want to go somewhere and stay fit, this is the place! I am excited to see the new gym! A few things I noticed there as I picked up on after 19 visits. Staffing is a concern as some staff is forced to work double shifts which brings down staff morale. We noticed the staff was friendly but deep down they seem frustrated. There are many great employees and very hard workers there and I don't like to see them this way. I would highly recommend this hotel to anyone as it is the BEST.

Another Grand getaway
jamesbond007xoxo,
Sun Nov 19 09:01:15 EST 2017
My wife and I visited the Grand for a quick getaway November 11 through November 15th. Everything was top notch. Food...excellent. Drinks...excellent. Service...excellent. Almost entire staff is fluent in English, which is great because I speak zero Spanish. Specialty restaurants are all very good. Nightly entertainment at the Grand was also very good. Resort is well maintained, and very clean. Oceanfront room was very nice, but walking around the resort I can't imagine there is a bad view regardless of the room location. My wife and I typically stay at either the Excellence Cancun, or the Iberostar Grand. The Iberostar resort (actually 5 separate resorts) is much larger and you can explore as desired. The Excellence is a smaller resort, very intimate, with limited resort activities. The Excellence is great for a romantic getaway, but the resort is relatively small in relation to the Iberostar complex. Also, definitely check out the shopping area at the Iberostar complex for some very unique local arts and crafts. Also visited the Lindo resort (one of 5 resorts at the Iberostar complex) for one evening and was quite impressed with the facilities and ambiance.



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