Cancun

Hotel Marina El Cid Riviera Maya


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2018 Exceptional Values
Extra Value: $600 Mega Bucks Resort Credit per room (minimum 5 night stay; usage and duration restrictions apply).

Retreat to a paradise of turquoise Caribbean waters, soothing breezes, Mayan cultural sites, and beautiful, aromatic flora and fauna. Hotel Marina El Cid Spa & Beach Resort Riviera Maya invites you to experience the best of Riviera Maya. This luxurious all-inclusive resort is situated near the charming fishing village of Puerto Morelos.

For sports enthusiasts, a variety of non-motorized watersports are offered, including windsurfing, kayaking, Hobie cats, paddleboats, and boogie boards; or dive the reefs of Puerto Morelos National Reef Park, the second largest reef in the world. Relax in the magnificent 22,000-square-foot pool, dotted with waterfalls, children's slides, and a swim-up bar. Be pampered at El Cocay Spa. This beachfront spa preserves the ancient traditions of Mayan healers - rejuvenating guests through a harmony of mind, body, and spirit. Hotel Marina El Cid Spa & Beach Resort Rivera Maya also has a private, full-service marina featuring 120 slips, dive shop, mini-supermarket, and sport fishing fleet.

For the enjoyment of younger guests, El Cid Kids Club offers a full day of fun, featuring snorkeling lessons, Spanish and Mexican cooking classes, kayaking, water polo, and Mexican games. Each day offers something new!

Hotel Marina El Cid Spa & Beach Resort proudly boasts a tantalizing array of Riviera Maya restaurants showcasing casual Caribbean elegance and world-class cuisine. Savor fusion Asian-Mediterranean fare and a diverse wine list at El Alcazar, a chic restaurant ideal for romantic dinners and celebrations. Alhambra features sumptuous buffets and intriguing themed specials. Poolside Hacienda Arrecife serves up gourmet Mexican favorites accompanied by more than 100 tequilas.

Find more information about El Cid Resorts.

Learn more about Riviera Maya.


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HOTEL LOCATION
Located in Puerto Morelos
Address: BOULEVARD EL CID UNIDAD 15 SM03
PUERTO MORELOS, QUINTANA ROO
QR

MX
Local Phone: 011-52-998-871-0
Toll Free Phone: 1-866-306-6113
Fax: 011-52-998-8728999
HOTEL FACILITIES
Barber / Beauty Salon
Car Rental
Concierge
Currency Exchange
Laundry / Dry Cleaning Service
Parking(Complimentary.)
Physician on Call
Pools
Number of Pools: 2
Outdoor Pools: 2     
Swim-up Bar
Two free-form swimming pools featuring cascading waterfalls, caves, water slides, swim-up bar, and vegetation.. Adults only Jacuzzi bar. Moon and Beach lounge, hammockor plus mattresses beneath cabanas, enjoy drinks and reggae music.
Golf: NEARBY
Holes: 18
Tennis
Number of Courts: 2
Outdoor Courts: 2
Court Fee: Complimentary.
Raquet Rental Fees: Complimentary.
Water Sports on Site
Fishing: Additional Charge
Snorkeling: Additional Charge
Hobie Cats: Complimentary
Paddle Boats: Complimentary
Wind Surf: Complimentary
Other Sports Available
Raquetball: Additional Charge
Health Club / Spa
Jacuzzi: Complimentary
Nautilus Equipment: Complimentary
Sauna: Additional Charge
Steam Room: Additional Charge
Manicure / Pedicure: Additional Charge
Facials: Additional Charge
HOTEL DETAILS
Hotel features 350 suites built in a mix of colonial and modern style architecture. 9 low rise buildings- 4 or 5 stories each overlooking the ocean and pools. There are elevators in each building. New heated infinity pool overlooks the ocean and has a sun deck and VIP Platinum Club Area. Beach: Check-in: 3:00 pm
Check-out: 12:00 noon
Total Rooms: 500
Year Opened: 2006 Credit Cards: Visa, Master Card, American Express
HOTEL RESTRICTIONS
Minimum 5 night stay is required for dinner at the La Marina Restaurant. No Springbreakers. Must be at least 25 years old to check in. Fee required for internet.
ROOM TYPES
1BEDROOM SUITE
King and queen murphy bed in living room, Two balconies, Two bathrooms, Kitchenette, Living area, Turn down service, 24-hour room service, Room safe, Two satllite TVs, Hairdryer, Ceiling fan, Iron/ironing board.
Other Amenities -
Air Conditioning
Shower
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Telephone
Television
Room Safe
FAMILY ROOM
2 doubles ans queen murphy, Balcony, Ocean, pool or garden views, Bathro om (above industry standard), Room safe, Satellite TV, Ceiling fan, Coffe maker, Hairdryer, Mini-bar, 24-hour room service, Pillow menu, Iron, Surprise gift for children.
Other Amenities -
Air Conditioning
Shower
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Telephone
Television
Room Safe
Satellite
JUNIOR SUITE PLATINUM CLUB
King and queen murphy bed. Balcony, Ocean or oceanfront , Bathroom (above industry standard), Room safe, Satellite TV, Ceiling fan, Coffe maker, Hairdryer, Mini-bar, Room aromatherapy menu, Cribs and rollaways based on availability.
Other Amenities -
Air Conditioning
Shower
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Telephone
Television
Room Safe
Satellite
2BEDROOM SUITE
First bedroom with King bed, the other with two dbls,Oceanview balcony with Jacuzzi, Living/dining area with half bath, kitchenette and large stocked refrigerator,plasma tv & Satellite TV in each bedroom,Hair dryer,Iron & ironing board,Coffee maker,safe.
Other Amenities -
Air Conditioning
Shower
Balcony or Terrace
Jacuzzi
Minibar
Coffee Maker
Hair Dryer
Iron
Telephone
Television
Room Safe
Satellite
LUXURY ROOM
Other Amenities -
Kitchen
JUNIOR SUITE PLATINUM CLUB
Other Amenities -
Kitchen
JUNIOR SUITE
King and queen murphy bed, Balcony, Ocean, pool or garden views, Bathrm (above industry level), Satellite TV, Ceiling fan, Room safe, Coffee maker, Turn do wn service, Pillow menu, Iron, Hairdryer, Cribs & rollaways based on availability.
Other Amenities -
Air Conditioning
Shower
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Telephone
Television
Room Safe
Satellite
JUNIOR SUITE WITH JACUZZI
One king bed, one queen murphy bed, and a balcony. In-room Jacuzzi. Max. occupancy: 4 guests
Other Amenities -
Air Conditioning
Shower
Balcony or Terrace
Jacuzzi
Minibar
Coffee Maker
Hair Dryer
Iron
Telephone
Television
Room Safe
Satellite
LUXURY ROOM
King or 2 doubles, Balcony with varied views, bathroom (above industry level), Satellite TV, Room safe, Phone, Coffee maker, Hairdryer, Mini-bar, 24-hour room service, Pillow menu, Irin/Ironing board, Cribs & rollaways based on availability.
Other Amenities -
Air Conditioning
Shower
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Telephone
Television
Room Safe
Satellite
3BEDROOM SUITE
First two bedrooms with K bed, the third with two dbls,Oceanview balcony with JacuzziLiving/dining area with half bath, kitchenette w/large stocked refrigerator,SatelliteTV in each bedroom,hairdryer, coffee maker, safe, iron & iron board,
Other Amenities -
Air Conditioning
Shower
Balcony or Terrace
Jacuzzi
Minibar
Coffee Maker
Hair Dryer
Iron
Telephone
Television
Room Safe
Satellite

OTHER INFO
Pillow Menu
DINING
Hotel Marina El Cid Riviera Maya features 1 meal plan options:
All Meals, Drinks & Tips-Minimum 5 night stay is required for dinner at the La Marina Restaurant.
There are 5 Restaurants at Hotel Marina El Cid Riviera Maya:
La Marina - A la carte seafood restaurant. Open for dinner only. Reservation required. Note: Guests may dine here as many times as they wish
Arrecife - Mexican buffet specialties. Open for breakfast and lunch. No reservation needed. A lacarte dinner - reservation required.
D'Gulio - Breakfast buffet (no reservations required). Becomes an Italian Trattoria for a la carte dinner. Reservations required. Children 6-12 only allowed in first two seatings at 6 and 6:30pm. As of 7pm, guests must be 12 and older. No guests under 6.
El Alcazar - A la carte Mediterranean cuisine. Open for dinner only. Reservation required. Children 0-6 only allowed in the first three seatings at 6, 6:30, and 7; as of 7:30, only children 7 years and older are permitted.
La Alhambra - International buffet restaurant. Menus changed daily. Open for breakfast, lunch, and dinner. No reservation required.
ACTIVITIES & ENTERTAINMENT
Daily Activities & Entertainment:
Windsurf, kayaks, hobbie cats, paddle boats, boogie boards. Entertainment and activities all day.
Nightly Activities & Entertainment:
Nightly Shows
CHILDREN'S PROGRAMS
Cid's Kid Club provides a full day of fun activities for children led by trained staff, kids engage in games, painting, drawing, puzzles, kite-making, shell jewelry, volleyball, sand castle contests and more.
Applicable Ages: 4-11 years old

Children's Facilities
PlayGround
Game Room
Babysitting Fee: $15 per hour
Minimum age to check in without an adult is 25 years old. Valid passport required.

Apple Vacations Customer Satisfaction Score
Hotel Average
What to expect
Food Quality
Comfort
Cleanliness
Service
228 Recommend
228 past Apple Vacationers would recommend Hotel Marina El Cid Riviera Maya to their friends and family



Latest Apple Vacations Review >>
TripAdvisor Web Reviews
Based on 7230reviews
What to expect
Location
Rooms
Service
Value



Apple Vacations Traveller Reviews
Hotel Marina El Cid
RONALD J.
Mar 06 2018
If very good was a category in the rating system, a couple of the excellent ratings would has been given very good. Regarding the beach rating, there was an unbelievable amount of seaweed washing up all day every day. This is nature and should not reflect on the hotel. However, the water at the beach is loaded with rocks. This makes it very difficult to experience the water.
Customer Rating: 

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CHECK IN DESK STAFF
DAVID M.
Feb 22 2018
After a long day of travel (due to weather) we were happy to finally arrive at the Resort. We are a married couple and clearly had booked an upgrade to a Junior Suite with a king size bed through our travel agent and Apple Vacations (we had proof of same on our itinerary). Upon check-in, we were advised by the desk staff that there were no Junior Suites with king size beds available as the hotel was full and that for the evening we would be in a room with two double beds and perhaps be moved the next day. After much back and forth and an argument we were provided with a Junior Suite with king size bed which mystically appeared in their computer system!
Customer Rating: 

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Not satisfied with apple service
RICHARD P.
Jun 20 2017
We have been using apple for almost 20 years & this is the first time ever that the service was horrible. They couldn't find our reservation at the airport. 30 mins later they finally did. Oscar at the hotel was the worst!!!! He was never there to help us. Also there was no apple party at the hotel. We look forward to that on every vacation & it's always been fantastic. Very very disappointed that there was nothing! Even though we have never had a problem with apple before after this trip we will be looking for another company & no longer recommending this company to our friends & family
Customer Rating: 

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Pool and beach
KEITH C.
May 01 2017
The beach walking into the ocean was full of rocks that part was very disappointing and go in the water at all. Someone had a bow movement in the pool and the staff did nothing about it
Customer Rating: 

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Very Nice!
BRIAN W.
Apr 07 2017
A great hotel, good food, pools and staff. Only complaint is the reserve too many chairs for the "Platinum Members" that they are not even using. Beach is great but ocean is rocky.
Customer Rating: 

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Five star resort
KATHI O.
Dec 02 2016
Gorgeous resort! Staff were very friendly and accommodating. The food was excellent, with many choices for both kids and adults. The only drawback is the ocean in front of this property is extremely rocky with lots of seaweed.
Customer Rating: 

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Bad experience
ANNA F.
Mar 14 2016
The hotel was over booked so we were unable to get in a room till after 4 and that was only for 1 night. We then had to be out by 12 and couldn't get into the new room till after 3 on Monday. We were told we were getting an up grade to an ocean view but the 2nd room was not better. Our free mini bar was never filled and our Apple rep was no help. If this was our 1st trip to Mexico I would never go back. There were more issues to lengthy to explain.
Customer Rating: 

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Wonderful rooms
RANDALL G.
Jun 28 2014
Rooms were great - large and very clean. Although the buffet was good, we found the specialty restaurants to be a little lacking. Very disappointed in the Mexican restaurant, as my 4 kids were expecting quesadillas and burritos, but the waiter didn't even know what that was. Pool was wonderful. Nightly entertainment was OK, but they need a bigger space as it is held in a small area by the pool and there were never enough seats. They could also use a stage, because the shows were very difficult to see.
Customer Rating: 

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Excellent Vacation
KATHERINE R.
Jun 15 2014
The vacation was excellent the pool for the kids was awesome! The food is fantastic every night something different I will go back to this hotel.
Customer Rating: 

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Marina El Cid ~ AWESOME!!!!
JULIE L.
Feb 06 2014
Food could have been a little better, pool water was freezing but everything else made up for it! AWESOME experience.
Customer Rating: 

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Restaurant Reservations
DANIEL T.
Jan 07 2014
I don't understand why it was so difficult to make reservations at the restaurants; they only allowed one reservation per day, and it seemed that the three restaurants on the property were always booked. When we did eat at one of the restaurants, they were only 1/3 or so filled.
Customer Rating: 

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TripAdvisor Traveller Reviews
First Time & Not the Last
Jana K,
Wed Apr 25 22:02:39 EDT 2018
This was our first time at an all-inclusive and in this part of Mexico, we stayed the last week of March. Our concierge, Jonathan, was very helpful and our room was great, view was beautiful. Service was all around great and although it was spring break and crowded in some areas and pools during the day, the entire resort, including their higher end resort, Ventus, never seemed overcrowded. My two teenage daughters had plenty to do and plenty of places to hang out, we loved all of the food choices. Highly recommend if it's your first time there to trust El Cid and the Pronatour folks there - sign up for their tours first before you book others separately. Some things I found separately, didn't always come to the hotel to pick you up but the tours they book you, your rides are always secure. The infinity pool in the morning was great for lap swims and gym, spa and other amenities great. Can't wait to plan our next trip there in a year or two.

Family trip
617kelly, Massachusetts
Wed Apr 25 16:02:52 EDT 2018
We enjoyed our stay at El CID. The resort overall was clean and staff was pleasant. Especially the pool activities staff. They were great and kept everyone entertained all afternoon. Grounds are very pretty, rooms were average, pools awesome! Your concierge does try to get you to agree to a time share tour for discounted activities, but once we said no several times at check in they never bothered us again. Reservations were not hard to make and we got to eat all the restaurants. French, Seafood & Italian were our favorites. Buffets were fine but not my favorite. If you have a food allergy they are not very helpful and nothing is labeled at all. They do not have any Gluten free bread or rolls. They do have GF muffins if ask at the main lobby buffet. Oh- the beach had a a lot of seaweed and rocks so we stayed at the pool most of the time. Overall a great trip and we would return.

April visit with family
travelercd, Saint Louis, Missouri
Tue Apr 24 17:30:11 EDT 2018
my son, 9, husband and I went April 13 for 5 nights. It was wonderful. Our son's first time to Mexico - we opted here since he was Free to stay! Room 19409 was great (bldg 19) because we purchased standard room and got an ocean view with this room!!! you can see cruise ships beyond and other boats and see the cliff rocks from the pool. Maid service was always great items stocked well. Safe worked good. There is an elevator in the each bldg. Seafood restaurant at the marina - WOW. download the app and reserve your table a week before! we only got to go here once because I did download the app. (unless you like to eat at 9 and you can get a table then!) We recommend the tuna tacos, chowder soup, mahi mahi, steak and seafood ceviche. The Mediterrean/Asian restaurant was great too. the soup there is great along with the steak, lobster linguini and seared shrimp. The buffets are great and the MARKET is wonderful! what a variety there! Steak, fajitis, burgers (ok), chicken, Asian, pasta, sushi, desserts... we think the food was wonderful here! Bar service was always great. Hands to Angelica! She is stationed at the Bar (with the 3 swings) on the beach from 5-10 or 11pm. She is so so nice, will teach you Spanish phrases, talk about whatever! She has been there for 7 years. I would come back just to see her. Lobby bar can make a killer chocolate mint martini and dry martini. We did not see any entertainment. we were so relaxed and busy in the activities pool and by the time we stuffed ourselves at night, we were hitting bed by 8-830 (lol) Delphenis is right by - go later in the day and get more time with the dolphins with less people! :) Iguanas are everywhere by the Marina! everywhere! We saw one on the resort. there are about 8 hammocks near the activities pool/beach bar swing area. We did not venture to the Ventus pools as there is no shade there and well, we loved the activities pool Waterslide- its rough! it swung me everywhere when I went down (laying down). I didn't try it anymore. The same for my 9 year old little boy. Other kids were sitting up going down it, they seemed ok. Just not for us. We like plastic type slides. This was concrete. There is a mini waterslide, maybe 8 feet long, for the toddlers. Cliff pool rock - my spouse and kid liked it. they did it once. My little boy liked the mini cliff - its in the activities pool, just below the bigger cliff kinda, and he jumped and jumped off of it. Volleyball in the pool is going on a lot during the day, daily water aerobics - it was fun, beer drinking contest in the pool once, soccer shootout in the pool once, the staff is amazing. they seem to enjoy their jobs. I like the El Cid Marina yellow bldgs., just has a more Mexican atmosphere v. Ventus white crisp bldgs. But it was all so beautiful. If you are looking to swim in the ocean, this is the resort for you. The workers removed seaweed daily, daily, daily. it just comes back over and over. they work hard. But this area is the world's largest 2nd coral reef. beautiful views. Would I come back if I got a good deal - Yes. We just love to venture and see different resorts and stay everywhere. Our 10th time to Mexico - Puerto Morelos, Playa Del Carmen, area.

All-inclusive paradise!
llippincott, Statesboro, Georgia
Tue Apr 24 08:59:25 EDT 2018
My family and I have now made 4 trips to this particular resort. In the past, the food was only OK at certain of their restaurants, but this time it was excellent! The beach needs some attention in spots, but this really is an excellent destination, regardless of your age.

Well Maintained Resort and Attentive Service
Karen B, Lancaster, Pennsylvania
Mon Apr 23 17:29:16 EDT 2018
Each year we visit Hotel Marina El Cid and consistently enjoy a relaxing time away with great service. All the staff worked very hard to make sure that our time was enjoyable. The resort is always very clean and the rooms well-appointed. Thank you to the maid service multiple times daily keeping our rooms well kept. We enjoyed waking up to the sounds of the ocean and we appreciated the well-maintained, lush grounds around building 15 and other parts of the hotel. I very much enjoyed the hydrotherapy at the spa and the massage on the beach. We also enjoyed snorkeling on the reef leaving from the hotel Marina. We particularly enjoyed the new Mercado Restaurant for a variety of food options that were very tasty. We went to the Mercado Restaurant for dinner as well and also enjoyed the coffee shop with the outside seating in the morning for a light breakfast before hitting the beach or pool. Mercado is a very nice addition to the hotel complex. We enjoyed the expansion of nightly entertainment options as well. I would like to give a big shout out to our butler, Jose' for making sure that our stay was comfortable. We appreciated how attentive and polite he was and how he made sure that my parents were able to get around the resort for dinner with building to building transportation. We have requested his friendly assistance on future stays. Some suggestions to consider: Offer some umbrellas at the adult pool area at Ventus. Change the status of the whirlpool outside buildings 14/15 to adults only- Too many kids for a whirlpool. Have building 21 and 22 return to the Marina section of the complex. Offer a food court dining experience to the Marina side of the complex. Have heated pool options for cooler times of the year.



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