Cancun

Hotel Marina El Cid Riviera Maya


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2018 Exceptional Values
Extra Value: $600 Mega Bucks Resort Credit per room (minimum 5 night stay; usage and duration restrictions apply).

Retreat to a paradise of turquoise Caribbean waters, soothing breezes, Mayan cultural sites, and beautiful, aromatic flora and fauna. Hotel Marina El Cid Spa & Beach Resort Riviera Maya invites you to experience the best of Riviera Maya. This luxurious all-inclusive resort is situated near the charming fishing village of Puerto Morelos.

For sports enthusiasts, a variety of non-motorized watersports are offered, including windsurfing, kayaking, Hobie cats, paddleboats, and boogie boards; or dive the reefs of Puerto Morelos National Reef Park, the second largest reef in the world. Relax in the magnificent 22,000-square-foot pool, dotted with waterfalls, children's slides, and a swim-up bar. Be pampered at El Cocay Spa. This beachfront spa preserves the ancient traditions of Mayan healers - rejuvenating guests through a harmony of mind, body, and spirit. Hotel Marina El Cid Spa & Beach Resort Rivera Maya also has a private, full-service marina featuring 120 slips, dive shop, mini-supermarket, and sport fishing fleet.

For the enjoyment of younger guests, El Cid Kids Club offers a full day of fun, featuring snorkeling lessons, Spanish and Mexican cooking classes, kayaking, water polo, and Mexican games. Each day offers something new!

Hotel Marina El Cid Spa & Beach Resort proudly boasts a tantalizing array of Riviera Maya restaurants showcasing casual Caribbean elegance and world-class cuisine. Savor fusion Asian-Mediterranean fare and a diverse wine list at El Alcazar, a chic restaurant ideal for romantic dinners and celebrations. Alhambra features sumptuous buffets and intriguing themed specials. Poolside Hacienda Arrecife serves up gourmet Mexican favorites accompanied by more than 100 tequilas.

Find more information about El Cid Resorts.

Learn more about Riviera Maya.


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HOTEL LOCATION
Located in Puerto Morelos
Address: BOULEVARD EL CID UNIDAD 15 SM03
PUERTO MORELOS, QUINTANA ROO
QR

MX
Local Phone: 011-52-998-87...
Toll Free Phone: 1-866-306-6113
Fax: 011-52-998-8728999
HOTEL FACILITIES
Barber / Beauty Salon
Car Rental
Concierge
Currency Exchange
Laundry / Dry Cleaning Service
Parking(Complimentary.)
Physician on Call
Pools
Number of Pools: 2
Outdoor Pools: 2     
Swim-up Bar
Two free-form swimming pools featuring cascading waterfalls, caves, water slides, swim-up bar, and vegetation.. Adults only Jacuzzi bar. Moon and Beach lounge, hammockor plus mattresses beneath cabanas, enjoy drinks and reggae music.
Golf: NEARBY
Holes: 18
Tennis
Number of Courts: 2
Outdoor Courts: 2
Court Fee: Complimentary.
Raquet Rental Fees: Complimentary.
Water Sports on Site
Fishing: Additional Charge
Snorkeling: Additional Charge
Hobie Cats: Complimentary
Paddle Boats: Complimentary
Wind Surf: Complimentary
Other Sports Available
Raquetball: Additional Charge
Health Club / Spa
Jacuzzi: Complimentary
Nautilus Equipment: Complimentary
Sauna: Additional Charge
Steam Room: Additional Charge
Manicure / Pedicure: Additional Charge
Facials: Additional Charge
HOTEL DETAILS
Hotel features 350 suites built in a mix of colonial and modern style architecture. 9 low rise buildings- 4 or 5 stories each overlooking the ocean and pools. There are elevators in each building. New heated infinity pool overlooks the ocean and has a sun deck and VIP Platinum Club Area. Beach: Check-in: 3:00 pm
Check-out: 12:00 noon
Total Rooms: 500
Year Opened: 2006 Credit Cards: Visa, Master Card, American Express
HOTEL RESTRICTIONS
Minimum 5 night stay is required for dinner at the La Marina Restaurant. No Springbreakers. Must be at least 25 years old to check in. Fee required for internet.
ROOM TYPES
LUXURY ROOM
Other Amenities -
Kitchen
JUNIOR SUITE PLATINUM CLUB
Other Amenities -
Kitchen
JUNIOR SUITE
King and queen murphy bed, Balcony, Ocean, pool or garden views, Bathrm (above industry level), Satellite TV, Ceiling fan, Room safe, Coffee maker, Turn do wn service, Pillow menu, Iron, Hairdryer, Cribs & rollaways based on availability.
Other Amenities -
Air Conditioning
Shower
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Telephone
Television
Room Safe
Satellite
JUNIOR SUITE WITH JACUZZI
One king bed, one queen murphy bed, and a balcony. In-room Jacuzzi. Max. occupancy: 4 guests
Other Amenities -
Air Conditioning
Shower
Balcony or Terrace
Jacuzzi
Minibar
Coffee Maker
Hair Dryer
Iron
Telephone
Television
Room Safe
Satellite
LUXURY ROOM
King or 2 doubles, Balcony with varied views, bathroom (above industry level), Satellite TV, Room safe, Phone, Coffee maker, Hairdryer, Mini-bar, 24-hour room service, Pillow menu, Irin/Ironing board, Cribs & rollaways based on availability.
Other Amenities -
Air Conditioning
Shower
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Telephone
Television
Room Safe
Satellite
3BEDROOM SUITE
First two bedrooms with K bed, the third with two dbls,Oceanview balcony with JacuzziLiving/dining area with half bath, kitchenette w/large stocked refrigerator,SatelliteTV in each bedroom,hairdryer, coffee maker, safe, iron & iron board,
Other Amenities -
Air Conditioning
Shower
Balcony or Terrace
Jacuzzi
Minibar
Coffee Maker
Hair Dryer
Iron
Telephone
Television
Room Safe
Satellite
1BEDROOM SUITE
King and queen murphy bed in living room, Two balconies, Two bathrooms, Kitchenette, Living area, Turn down service, 24-hour room service, Room safe, Two satllite TVs, Hairdryer, Ceiling fan, Iron/ironing board.
Other Amenities -
Air Conditioning
Shower
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Telephone
Television
Room Safe
FAMILY ROOM
2 doubles ans queen murphy, Balcony, Ocean, pool or garden views, Bathro om (above industry standard), Room safe, Satellite TV, Ceiling fan, Coffe maker, Hairdryer, Mini-bar, 24-hour room service, Pillow menu, Iron, Surprise gift for children.
Other Amenities -
Air Conditioning
Shower
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Telephone
Television
Room Safe
Satellite
JUNIOR SUITE PLATINUM CLUB
King and queen murphy bed. Balcony, Ocean or oceanfront , Bathroom (above industry standard), Room safe, Satellite TV, Ceiling fan, Coffe maker, Hairdryer, Mini-bar, Room aromatherapy menu, Cribs and rollaways based on availability.
Other Amenities -
Air Conditioning
Shower
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Telephone
Television
Room Safe
Satellite
2BEDROOM SUITE
First bedroom with King bed, the other with two dbls,Oceanview balcony with Jacuzzi, Living/dining area with half bath, kitchenette and large stocked refrigerator,plasma tv & Satellite TV in each bedroom,Hair dryer,Iron & ironing board,Coffee maker,safe.
Other Amenities -
Air Conditioning
Shower
Balcony or Terrace
Jacuzzi
Minibar
Coffee Maker
Hair Dryer
Iron
Telephone
Television
Room Safe
Satellite

OTHER INFO
Pillow Menu
DINING
Hotel Marina El Cid Riviera Maya features 1 meal plan options:
All Meals, Drinks & Tips-Minimum 5 night stay is required for dinner at the La Marina Restaurant.
There are 5 Restaurants at Hotel Marina El Cid Riviera Maya:
D'Gulio - Breakfast buffet (no reservations required). Becomes an Italian Trattoria for a la carte dinner. Reservations required. Children 6-12 only allowed in first two seatings at 6 and 6:30pm. As of 7pm, guests must be 12 and older. No guests under 6.
El Alcazar - A la carte Mediterranean cuisine. Open for dinner only. Reservation required. Children 0-6 only allowed in the first three seatings at 6, 6:30, and 7; as of 7:30, only children 7 years and older are permitted.
La Alhambra - International buffet restaurant. Menus changed daily. Open for breakfast, lunch, and dinner. No reservation required.
La Marina - A la carte seafood restaurant. Open for dinner only. Reservation required. Note: Guests may dine here as many times as they wish
Arrecife - Mexican buffet specialties. Open for breakfast and lunch. No reservation needed. A lacarte dinner - reservation required.
ACTIVITIES & ENTERTAINMENT
Daily Activities & Entertainment:
Windsurf, kayaks, hobbie cats, paddle boats, boogie boards. Entertainment and activities all day.
Nightly Activities & Entertainment:
Nightly Shows
CHILDREN'S PROGRAMS
Cid's Kid Club provides a full day of fun activities for children led by trained staff, kids engage in games, painting, drawing, puzzles, kite-making, shell jewelry, volleyball, sand castle contests and more.
Applicable Ages: 4-11 years old

Children's Facilities
PlayGround
Game Room
Babysitting Fee: $15 per hour
Minimum age to check in without an adult is 25 years old. Valid passport required.

Apple Vacations Customer Satisfaction Score
Hotel Average
What to expect
Food Quality
Comfort
Cleanliness
Service
228 Recommend
228 past Apple Vacationers would recommend Hotel Marina El Cid Riviera Maya to their friends and family



Latest Apple Vacations Review >>
TripAdvisor Web Reviews
Based on 6958reviews
What to expect
Location
Rooms
Service
Value



Apple Vacations Traveller Reviews
Not satisfied with apple service
RICHARD P.
Jun 20 2017
We have been using apple for almost 20 years & this is the first time ever that the service was horrible. They couldn't find our reservation at the airport. 30 mins later they finally did. Oscar at the hotel was the worst!!!! He was never there to help us. Also there was no apple party at the hotel. We look forward to that on every vacation & it's always been fantastic. Very very disappointed that there was nothing! Even though we have never had a problem with apple before after this trip we will be looking for another company & no longer recommending this company to our friends & family
Customer Rating: 

Pool and beach
KEITH C.
May 01 2017
The beach walking into the ocean was full of rocks that part was very disappointing and go in the water at all. Someone had a bow movement in the pool and the staff did nothing about it
Customer Rating: 

Very Nice!
BRIAN W.
Apr 07 2017
A great hotel, good food, pools and staff. Only complaint is the reserve too many chairs for the "Platinum Members" that they are not even using. Beach is great but ocean is rocky.
Customer Rating: 

Five star resort
KATHI O.
Dec 02 2016
Gorgeous resort! Staff were very friendly and accommodating. The food was excellent, with many choices for both kids and adults. The only drawback is the ocean in front of this property is extremely rocky with lots of seaweed.
Customer Rating: 

Bad experience
ANNA F.
Mar 14 2016
The hotel was over booked so we were unable to get in a room till after 4 and that was only for 1 night. We then had to be out by 12 and couldn't get into the new room till after 3 on Monday. We were told we were getting an up grade to an ocean view but the 2nd room was not better. Our free mini bar was never filled and our Apple rep was no help. If this was our 1st trip to Mexico I would never go back. There were more issues to lengthy to explain.
Customer Rating: 

Wonderful rooms
RANDALL G.
Jun 28 2014
Rooms were great - large and very clean. Although the buffet was good, we found the specialty restaurants to be a little lacking. Very disappointed in the Mexican restaurant, as my 4 kids were expecting quesadillas and burritos, but the waiter didn't even know what that was. Pool was wonderful. Nightly entertainment was OK, but they need a bigger space as it is held in a small area by the pool and there were never enough seats. They could also use a stage, because the shows were very difficult to see.
Customer Rating: 

Excellent Vacation
KATHERINE R.
Jun 15 2014
The vacation was excellent the pool for the kids was awesome! The food is fantastic every night something different I will go back to this hotel.
Customer Rating: 

Marina El Cid ~ AWESOME!!!!
JULIE L.
Feb 06 2014
Food could have been a little better, pool water was freezing but everything else made up for it! AWESOME experience.
Customer Rating: 

Restaurant Reservations
DANIEL T.
Jan 07 2014
I don't understand why it was so difficult to make reservations at the restaurants; they only allowed one reservation per day, and it seemed that the three restaurants on the property were always booked. When we did eat at one of the restaurants, they were only 1/3 or so filled.
Customer Rating: 

Daughter's ring
JODIE Y.
Aug 30 2013
Our biggest disappointment was that our young daughter left a ring that we had bought for her on this trip in our hotel room. She knew this right after we left for the airport for our return trip home. The Apple man on the transfer to the hotel called the hotel and they got the ring. When we returned home I worked through our travel agent a hotel employee stated that they would mail the ring, we never received it.
Customer Rating: 

Awesome trip!
DOUGLAS P.
Jun 26 2013
My family and I had the best time at Hotel Marina El Cid. The room, the beach and the grounds were all beautiful. The staff was great. We couldn't have asked for a better trip!
Customer Rating: 

TripAdvisor Traveller Reviews
Family vacation
Alicia K,
Sat Jan 20 20:17:03 EST 2018
Second time to Cancun area in 6 months, this experience much better than last one. The hotel was really nice and staff were excellent! Best food for an all inclusive. Really enjoyed ourselves and would definitely go back here.

Excellent
Steve W,
Sat Jan 20 15:52:08 EST 2018
What an awesome vacation. The staff was more than helpful and fun . A special thanks to Susy, our concierge, who was very helpful. Some of the best fun we had was actually in the main lounge with Jose and Salvador. They were very entertaining with the shots and drinks they created . The entire resort was spotless, from our room to the restrooms. I can not wait to go back next year, if any way possible. My last comment for this resort would be the food was amazing especially the Italian restaurant. So thank you EL CID for a great great vacation

Group family vacation
kemclinton, Clinton, Canada
Sat Jan 20 13:33:43 EST 2018
We just returned from 6 nights at Ventus/El Cid. We originally booked El Cid through Westjet They upgraded us to Ventus. It was a great place to go with families. Very clean well cared for resort. The brand new rooms were very nice but if we went again we would request EL Cid as it is more suitable for families. They offered us a room upgrade to a swim up room for $300 american but we were glad we declined as the pools were very cold . We had a 4 year old , 12 yr old, 14 yr old and 16 year old. Kids loved the place! You can use both properties,for us we found we loved the beach and beach bar closest to the Marina -this is below building 15 at El Cid and i think would be the ideal building to be in. The ocean had hardly any coral here by the marina and we had tons of fun body surfing without water shoes The service at the beach bar with the swings is awesome. Our second favorite place was the heated infinity pool which is the most popular place. It is too bad the kids pool with water slide is not heated as our kids only used it a few times in a week. The pools at ventus are also beautiful but very cold. We stayed in building 26. It was a very nice room but a fairly long walk from our favorite spot on the beach. We loved the seafood restaurant. We ate alot at Mercado Delores. It was great for kids. Good food. Awesome service overall. We avoided the time share people. We booked two excursions through BD- Best Day travel and were very happy. We did fishing and xel-ha Id say the only downfall was we arrived at 8 am after an all night flight and there wasnt any flexability to get you in a room early. I also would love to see a kid friendly hot tub. They insist that you meet with a person to let you know how to book dinners and activities. We talked to others and found out this was the time share intro. So we avoided this and easily booked dinners with conceriege in two minutes. It was a great family holiday. The foam party at the kids pool on thursday was alot of fun. Afterwards they serve coconuts and fill them with rum for adults. The staff are incredible, hard working, friendly and we were pleased with the service. The fellow in the Mercado Delores bar who calls you puppy is awesome! The beach bar with swings is awesome too We would definately return but would request the original El Cid property closer to family attractions. Overall nice resort, excellent service and very family friendly!

GREAT FAMILY GET AWAY!
sparquel, Montreal, Canada
Sat Jan 20 08:45:22 EST 2018
Our first time at Hotel El CID - 5th time in Riviera Maya, Mexico. Beautiful resort, beautiful rooms, Staff is always smiling, courteous and very helpful. Food was GREAT! Lots of choice. Huge Water slide in the pool for kids & the young at heart. There is also a pool/jacuzzi for adults only if you want some down time. Beach is gorgeous, just bring water shoes if you stay in front of the Hotel. You can visit the Dolphins at the Marina which is 5 minutes walk from the beach - part of the Hotel. 4 restaurants a la carte - reservations required - but no limitations. I highly recommend this hotel - close to the airport (20min) and close to Playa Del carmen (30min) & Cancun (30min) HAVE FUN in the SUN!

Lovely, lively resort!
carole c, ferrisburg
Sat Jan 20 08:38:19 EST 2018
we are surrounded by jungle gardens, full of colorful flowers, tropical bushes & trees, fountains and birds are just gorgeous. They totally surround all the buildings. Lush! The beach was white sand and very clean this year. Many rough places, but also a few Sandy soft areas for swimming. Free kayaks and free catamaran sailboat rides right off the beach. We loved the adult only infinity pool on the beach with 2 large Jacuzzis on either side. There are bars all over the property and service everywhere. Mmm mojitos on the beach were delicious! The room was large and in excellent condition . The service at El Cid is downright superb. A sweet gesture from the staff to guests is when they Greet you, the lay their hand on their heart . We took the snorkeling trip right out of the marina to the coral reef nearby. Only $29.00. We saw thousands of fish and fascinating plants growing underwater. We also took a bus out to Kantun-chin ECO park in Puerto Venturas to swim in cenotes and caves...WOW I recommend that place! The restaurants were excellent and the new Dolores food court is great for lunches. We usually wandered over to the lobby bar after dinner to hear Sax player, or band . We are VIP members who usually go to the El Cid in Mazatlan. PUERTO MORELAS is new to us! We appreciate all the Platinum Club member benefits! The USA Today paper delivered every morning, free WIFI, a butler reserve us the best palapa on the beach, pick us up from the restaurant and drive us home and our own concierge , amount many other benefits. We could not be happier.



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