Cancun

Grand Sirenis Riviera Maya


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All Inclusive    

2018 Exceptional Values
Honeymoon: Bottle of sparkling wine and tequila, surprise gift, flowers upon arrival, one honeymoon breakfast in room (reservation required), and one romantic dinner in la carte restaurant (reservation required; 7 night minimum stay).
Family of Five: Families of five may share the minimum room category with existing bedding (two adults and up to three children 11 years and under).

With its modern architecture, Grand Sirenis Riviera Maya combines elegance with harmony. In an incomparable setting, surrounded by nature, a Mayan ruin, beautiful white sandy beaches, and crystal clear water, coral reefs-this resort is a paradise in the Caribbean that is totally unique. This all-inclusive resort has a perfectly conserved Mayan ruin and a "cenote". Grand Sirenis Riviera Maya is situated alongside a fantastic beach, making the location one of the best on the entire Riviera Maya.

There is something for everyone at Grand Sirenis Riviera Maya! Discover hidden Mayan ruins, people-watch at the swim-up bar, sunbathe by the pool or relax at the spa. All of this and more is possible at Grand Sirenis Riviera Maya. You will find many activities to ensure fun all day long: dance lessons, snorkeling, a mini-club, beach volleyball, billiards, and more. Enjoy great entertainment into the evening hours with spectacular shows that rival the best theaters.

Let your senses come alive and taste the flavors of various cultures merged with the exotic atmosphere of the Riviera Maya. Enjoy a great selection of dining options in ten restaurants, each one offering an authentic and unique atmosphere. Sip a cocktail or enjoy ice cream at one of the various bars and snack bars located throughout the complex.

Relax and find a balance between soul and spirit at the spa offering the most incredible sensations of health, relaxation, and well-being based on a blend of nature's four elements.


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HOTEL LOCATION
Situated on the Mayan Riviera, just 20 miles from Playa del Carmen, and 1 hour from the Cancun airport.
Address: CARRETERA FEDERAL - TULUM KM 256,3
Q.ROO, ZONA COSTERA
QR

MX
Local Phone: 011-52-984-875-1
Toll Free Phone: 866-408-9995
Fax: 011-52-984-875-9419
HOTEL FACILITIES
Business Services
Concierge
Meeting Rooms
Physician on Call
Pools
Number of Pools: 3

Swim-up Bar
Three swimming pools with a Lazy River and seperate children's pool.
Tennis
Number of Courts: 2
Outdoor Courts: 2
Court Fee: Fee for lessons
Water Sports on Site
Fishing: Additional Charge
Sunfish Sailing: Additional Charge
Scuba: Additional Charge
Snorkeling: Complimentary
Hobie Cats: Additional Charge
Paddle Boats: Additional Charge
Motorboats: Additional Charge
JetSki / Waverunner: Additional Charge
Waterskiing: Additional Charge
Other Sports Available
Bicycles: Complimentary
Health Club / Spa
Aerobics: Complimentary
Jacuzzi: Complimentary
Massage: Additional Charge
Nautilus Equipment: Complimentary
Sauna: Additional Charge
Spa: Additional Charge
Steam Room: Additional Charge
Manicure / Pedicure: Additional Charge
Facials: Additional Charge
HOTEL DETAILS
The property has a perfectly conserved Mayan Ruin and a "cenote". The complex is situated alongside a fantastic virgin beach, making the location one of the best on the entire Mayan Riviera. Spacious public areas, indoor and outdoor lounges, air-conditioned buffet restaurant, 8 a la carte air conditioned restaurants. Beach:
Total Rooms: 504
Year Opened: 2006 Credit Cards: Visa, Master Card, American Express
HOTEL RESTRICTIONS
A la carte themed dinners: at least 3 guaranteed pp per week for 7 night stays anything less is subject to availability. Dress Code is required in all a la carte restaurants.
ROOM TYPES
JUNIOR SUITE FOR FAMILY
2 Double bds and full size sofabed in the Living area Furnished balcony Cable TV. In-room movies(fee) Internet access(fee) Minibar Coffee/tea maker Safe Bathroom has jet shower and dbl jacuzzi, hairdryer, use of barhrobes & slippers.
Other Amenities -
Air Conditioning
Fan
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Telephone
Room Safe
Satellite
JRS PARTIAL OCEAN VIEW
Sapphire JR STE w/1 king or 2 doubles, Partial ocean-view, Balcony, Living area w/sofa bed, Internet access ($), Bathroom w/dbl jacuzzi, Bathrobes, slippers.
Other Amenities -
Air Conditioning
Fan
Minibar
Coffee Maker
Hair Dryer
Iron
Telephone
Room Safe
Satellite
SUPERIOR JUNIOR SUITE
The advanced sleek, contemporary design of each 560 sq ft units offer maximum relaxation with spectacular views. Suites are available with the option of a king sized bed or two double beds.
Other Amenities -
JUNIOR SUITE
1 King or 2 dbl beds. Furnished balcony. Living area. Cable TV, In-room movies($), Internet access($), Minibar, Coffee/tea maker,Safe,Bathroom has jet showerand double jacuzzi, hairdryer, use of bathrobes & slipper.
Other Amenities -
Air Conditioning
Fan
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Telephone
Room Safe
Satellite

OTHER INFO
Room Service (11am to 11pm)
DINING
Grand Sirenis Riviera Maya features 1 meal plan options:
All Meals, Drinks & Tips-A la carte restaurants are open on alternate nights based on occupancy. Dress Code required in a la carte restaurants.
There are 8 Restaurants at Grand Sirenis Riviera Maya:
Ikebana - Japanese restaurant.
El Rancho - Steak-house restaurant
La Gira Rodizio - Brazilian Grill restaurant.
Las Barcas - Mediterranean restaurant
Cinecitta - Italian restaurant..
El Patio - Mexican restaurant.
Le Relais Gourmand - Gourmet french restaurant. This restaurant is not included in the All-Inclusive Plan
Siam - Thai cuisine
ACTIVITIES & ENTERTAINMENT
Daily Activities & Entertainment:
Gymnasium, Table Tennis, Darts, Billiards, Beach Volleyball, Five-a-side Football Pitch, Shooting Range, Archery, Dance Lessons, Spanish Lessons, Kayaks, Excursions (fee required)
Nightly Activities & Entertainment:
Wide variety of shows and themed evenings. Gala dinner with lobster (one per week)
CHILDREN'S PROGRAMS
Up to 5 hours of activities every day
Applicable Ages: 4-12 years old

Children's Facilities
PlayGround
Children's Pool

Apple Vacations Customer Satisfaction Score
Hotel Average
What to expect
Food Quality
Comfort
Cleanliness
Service
5485 Recommend
5485 past Apple Vacationers would recommend Grand Sirenis Riviera Maya to their friends and family



Latest Apple Vacations Review >>
TripAdvisor Web Reviews
Based on 15496reviews
What to expect
Location
Rooms
Service
Value



Apple Vacations Traveller Reviews
Grand Sirenis review
MARK W.
May 10 2018
Updated rooms were wonderful. The food is typical for Mexico. Great resort and great staff... We would go back for sure!!!
Customer Rating: 

TEST
We love this motel.
THORETTA S.
May 09 2018
We love this place!
Customer Rating: 

TEST
On my 8th visit, the Grand Sirenis is still my favorite place!
JULIE C.
May 04 2018
Upgrades have been instituted, did not disappoint. Staff seemed very happy we had returned & were very accommodating. If you enjoy nature above & under the sea, this is the place to be!
Customer Rating: 

TEST
Apple is the only way to travel
NANCY V.
May 02 2018
This was the second time in less than a year I have traveled with Apple to Sirensis. Both times I have been upgraded in resort since I travel with Apple, which included upgraded to Superior Junior Suite, fruit basket with tequlia at arrival and champagne prior to leaving. Already recommend to co-worker and veterinarian.
Customer Rating: 

TEST
Very noisy
MICHAEL L.
Apr 15 2018
The hallway outside our unit echoed terribly, combined with a thin door made for several sleepless nights. We were woken up constantly by loud guests and golf carts late into the night. The resort would do well to modify it's buffet to focus more on quality and much less on quantity. The beachside dinner was a farce, extra cost to eat the same food available at the buffet. The shuttle service was a mystery, there did not appear to be any schedule despite what we were told. We would have enjoyed playing a game or two of pool in the sports bar, if it weren't for the fact that the tables were constantly tied up by unsupervised children even at 11 o'clock or midnight. Bars should be off limits to children. The spa was a very nice experience, we enjoyed that very much.
Customer Rating: 

TEST
2018 trip
PATRICK A.
Apr 11 2018
We choose Apple Vacations every year because of their repeatable process. Easy to make reservations and transfers. Special dinner on the beach for Apple customers was a treat.
Customer Rating: 

TEST
Beautiful park-like setting
DAVID C.
Apr 11 2018
We loved the lush landscape at Grand Sirenis and all the staff was friendly and helpful. Some rooms may need updated furniture, though. For instance, our room had a very dated and worn orange sofa and the elevator halls/alcoves were dimly lit and somewhat sketchy feeling. The sparse entertainment selections was the most disappointing. A "big" show was held each evening at 9:00 p.m., but if it was something that didn't interest us, there were no other options. We are accustomed to having multiple entertainment options and venues. And, we shouldn't have to wait until 9:00 pm to see a live show. Why aren't there piano bars beginning as early as 7:00 pm? Not everyone on vacation likes to stay up late. Some of us are early risers. This was our biggest complaint. We enjoyed the beach (despite it being "seaweed season." And we also enjoyed the pools by day, but definitely felt bored in the evenings. Finally, although there were tons of food choices, much of it was bland--didn't have enough spices or flavoring. Additionally, items such as marinara and cheese sauces seemed watered down to make them stretch, or the pasta barely had any sauce on it. Furthermore, often the food was only moderately hot in the large buffet room, especially.
Customer Rating: 

TEST
Bruce B. Wyoming Michigan
BRUCE B.
Mar 10 2018
All around a very enjoyable vacation. The facility is very nice. The only real issue, and a minor one is the food could be warmer at times but considering your feeding over a thousand people, not too bad. The pool bartenders. Cali, Aniceto, Malady, and I can't remember all the names were fantastic. I would definitely consider my return for my next trip
Customer Rating: 

TEST
Review of resort
MARCIA E.
Feb 09 2018
Sand on floor all week. Wash cloth left in shower and left until I removed it. Food at buffet was cold. Steak specialty steak was 3/4 fat. Service was excellent. Japanese restaurant excellent. Beach Rocky. Main pool had few activities and there were some areas not working and chummy. Coffee shop very slow but good. Ice cream shop good. Evening entertainment lacked variety compared to other mexican resorts. I would definitely not give a golden apple.
Customer Rating: 

TEST
Run down
BRIAN K.
Jan 25 2018
This was our second time at Sirenis. It had been 11 years since we last visited. Overall the resort has not been maintained. Many tiles missing from the pools, lots of areas needed paint and cleaning. Food quality at buffets was really poor. Low food quality! Restaurants were great. I had prearranged transfer from my first resort, Royalton, to Sirenis. The reps from AMSTAR were terrible. My first attempt the guy was rude and arrogant, flat out told me to take a taxi. Next day I went back to the AMSTAR desk to speak to another rep. Although much nicer, after 30 minutes of calling around he said he could take me to the airport, wait, then another AMSTAR van would pick me up or take a taxi. He did have a record of the hotel transfer from Apple but could not figure out how to pull it off. He told me to take a taxi and seek reimbursement. So, after an $85 Taxi ride I made it to Sirenis. Overall, Royalton was awesome and Sirenis was a disappointment. My Royalton booking number was 19249828
Customer Rating: 

TEST
Cancun trip
ANTHONY D.
Jan 18 2018
Bring back lobster dinner! That is the big letdown..
Customer Rating: 

TEST
TripAdvisor Traveller Reviews
Hmmmmmm
CurryFan7862, Great Malvern, United Kingdom
Wed May 23 09:45:19 EDT 2018
All I have to say is the food is shocking.. when the to the steak house my wife had the ribs, they came out as a huge fatty lump the you were unable to cut into and any meat was tough and chewy. I had a ribeye steak. Well it was the worst steak I have ever experienced, it didn’t taste like a steak and it was so greasy. We were advised by another holidaying couple not to have the ribeye but it is my favourite so I thought everyone has their own opinion. I should have listened it was totally shocking.. please be aware the food is mostly edible but certainly not 5*.....

Another fantastic stay
caterpillar25,
Tue May 22 14:34:37 EDT 2018
My husband and I have just arrived home after staying here for 11 nights. This was our second stay at this hotel and we would deffinatly return for a third! Upon arrival - check in was smooth and a lovely cold beer was offered. Much appreciated after a long travel time. After finding out 2 weeks before our trip that one of the main pools would be closed for the first few days we had asked to be located near the open pool and not on the ground floor. Both of these requests where met! We stayed in block 16, on the second floor. The maids did a great job each day. We booked four restaurants through the concerege. Brazilian, steak, Italian and Japanese. In my opinion the first three where a tad mediocre but the Japanese was outstanding! General buffet. Always plenty of choice, was nice to see different themed nights and even a cotton candy machine a couple of nights! Only issue with the main buffet was the lack of drinks service. Two occasions at breakfast we didn't get any water at all. A couple of times at luch/dinner We had to wait a really long time for water (as in over 15mins). I would completely understand if the restaurant was super busy but it wasn't the waiting staff could be seen standing around talking amongst themselves. We did give this feedback using the kiosks an assistant manager did call our room for further information regarding this. Unfortunately it didn't improve. But in the grand scheme of things this was just a minor inconvience. The hotel offer a number of activities, we went on the guided bike tour, archery and shooting. The guide for these (Juan) was great. The entertainment team did a great job every day by the pool and at the evening shows. There was a lovely waitress by the pool who was very attentive didn't catch her name. Despite the large pool being closed at the beginning of our stay we didn't notice. The staff worked hard and even got it open a day earlier than originally said. Plenty of sun loungers by the pool. One of our towels did get taken by another guest. But the front desk where understanding and solved this quickly. The hotel seems to have a lot more attention on the SPT guests this time (it wasn't so obvious when we stayed previously) it would be a great shame if they start to pay less attention to the regular guests. The new beach house area which is for members only has been built on what was the best part of the beach for snorkelling and it was a shame to see as the guests there didn't seem to have much interest in using that part of the beach for that. Unfortunately due to mother nature the rest of the beach had a lot of seaweed. The hotel had people trying to clear this each day. Highly recommend the spa as well. All of the staff from the pool boys who worked tirelessly keeping the pool clean to the security guards where so polite and friendly. A true credit to the hotel.

PERFECT HOLIDAY
caitlinearl, Boston, United Kingdom
Tue May 22 14:02:46 EDT 2018
Why on earth has anyone got anything negative to say about this hotel?! YOURE ALL NUTTERS!! Me and my boyfriend are currently staying at this hotel to celebrate my 21st birthday (17th May- 31st May) and are having the best time! So far we have spent most of our time by pool 3 and at the swim up bar - Carlos and Jonathan are our favourite bartenders and have made each day more and more enjoyable! They are always happy to serve whatever it is you fancy and make you laugh instantly! We are currently making our way through the cocktail menu as there are at least 20 to choose from!! We have also enjoyed getting involved and watching the poolside entertainement each day as there is plenty of choice and always something new to try along with the classics! The food is exactly what you would expect from a buffet restaurant! We have eaten in the Steakhouse on my birthday which was great and very entertaining too! We are also booked in to the Japanese, Mexican, Italian and Brazilian restaurants. My boyfriend is EXTREMELY fussy with food but there is always something for him to eat no matter which restaurant you’re in The rooms are absolutely MASSIVE, we upgraded to a superior suite before we came which I would highly recommend... we are furthest W away from our favourite pool but are still waking distance from everything! I saw someone else’s comment about only getting lifts on the buggy’s if you’re their favourite guests but you really don’t need lifts anywhere because altough the resort is huge, you can walk to anything in 5 minutes! DONT BE SO LAZY!! There is plenty to do and the staff are super helpful if you’re not sure what excursions to do or what towns to visit! The beach is great but yes there is a lot of seaweed... the staff are doing everything they can to try stay on top of it but they aren’t miracle workers...today they have managed to clear one side of the beach and I know a lot of people have been swimming and snorkelling in the sea! Apparently the seaweed is constantly coming in due to an earthquake recently so there isn’t anything they can do about it! We are having a great time and it’s so relaxing here, especially the lazy river! I have heard great things about the spa too but haven’t managed to go their yet. The weather has been beautiful everyday, yes there has been some rain on several days but it last about 10 minutes and then clears, it also makes it less muggy which is gorgeous as it so hot all the time!! Don’t let the weather forecast put you off, even when it’s been cloudy I have still caught the sun You will have a great time here, don’t let th grumpy people put you off :) x

Honeymoon
Molly J,
Tue May 22 13:05:29 EDT 2018
Excellent hotel. Couldn't fault it. Here on honeymoon and the staff have gone out of their way to make it extra special! The spa is to die for 😍 the pools are amazing.. 2 quieter pools, one quite rowdy (good if you like a drink and a party) we upgraded our room which was defiantly worth it. Food was good... enough choice for everyone and the entertainment was good enough too!

There are a lot of better choices available
1maxfamily, Lake Stevens, Washington
Tue May 22 10:54:10 EDT 2018
It is normal for the resorts of this size to be glutenous and have massive amounts of alcohol and buffets. I will assume that you already know and understand that and will not expand upon it. Where this resort falls short is service. They are all about selling timeshare. If you’re not a buyer, you’re of no additional value. If there is a problem at the resort, they do not attempt to solve the problem since all problems are automatically solved by the guest leaving at some point. There was a guy that assaulted his wife while in a drunken stupor. He then engaged with another guest. I removed the other guest from the situation and we called hotel security. There was lots of blood and we advised them of the violent scene. They first said no, there is no problem. This was repeated 4 times. Finally, someone else got on the line and sent a very small and very scared woman to check it out. The police were eventually called and the husband and wife were taken away. The next day, the resort allowed them back. We later learned that he had caused serious damage in the past but was a timeshare owner. All attempts to speak with management were blown off. This is only one example from our 2 weeks there. We recommend that you find a different location. Mexico tourism is hurting and the service should be getting better.



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