Cancun

Valentin Imperial Riviera Maya


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All Inclusive    

Exclusive Values!
Honeymoon:Bottle of sparkling wine, fruit basket, in-room breakfast the day after arrival, 10% discount on all spa treatments, and one romantic dinner (reservation required; Minimum 7 night stay).

Set amid lavish gardens on a half-mile-long stretch of pearlescent beach named Playa Del Secreto (The Secret Beach), the adults-only, all-inclusive Valentin Imperial Riviera Maya boasts one of the largest swimming pools in Mexico. The location is ideal as one can easily reach Cancun and the world-famous Mayan archaeological sites of Tulum, Coba, and Chichen Itza, yet be removed enough to enjoy the casually elegant ambiance of this magnificent award-winning resort.

Fine dining is part of a great vacation, so why not treat your palate to a culinary adventure? Enjoy gastronomic experiences in a modern and trendy atmosphere with dishes crafted by internationally renowned chefs. Start your day with a tasty breakfast in the beachfront Mar & Tierra, where you can also enjoy lunch. For casual dining, the main buffet restaurant is available for breakfast and lunch. Or you may select from any of the seven à la carte restaurants: Italian, French, Japanese, Indonesian, Mexican, Steak House, and Seafood Grill. Reservations are never required!

The world-class spa is the perfect place to discover your senses and live a wonderful experience of total relaxation. There are a hand-designed variety of extraordinary treatments for your well-being. Unique massage techniques will help you achieve a perfect rest; facial and body treatments will help regenerate, hydrate, and rejuvenate the skin. The combination of aromas will create a unique sensory experience. Rituals are designed to achieve a complete balance between body and mind.

Bask in the luxurious guest suites overlooking the majestic Caribbean Sea or beautiful pool and lagoon. Get a welcome cocktail at your personalized check-in. Be treated like a star. Escape into a world where your every wish is honored. Come indulge yourself - you deserve it!

The Valentin Imperial Riviera Maya Hotel & Spa is committed to preserving the environment with the help of staff and guests by reducing the consumption of natural resources, promoting protection and respect for the environment through good environmental practices.


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HOTEL LOCATION
This luxurious resort is located 25 minutes from International Cancun Airport, 30 minutes from Cancun and 20 minutes from Playa del Carmem.
Address: CARRETERA CHETUMAL PUER, KM 311+500
PLAYA DEL CARMEN
QR

MX
Local Phone: 011529842063660
HOTEL FACILITIES
Business Services
Concierge
Laundry / Dry Cleaning Service
Meeting Rooms
Physician on Call
Pools
Number of Pools: 3
Outdoor Pools: 3     
Gorgeous main pool, one of the largest in the region with two swim-up bars, a meandering swim-up pool, and an activities pool.
Golf: NEARBY
Palace Golf Course, and Playacar Golf course.
Holes: 0
Tennis
Number of Courts: 2
Outdoor Courts: 2
Water Sports on Site
Scuba: Additional Charge
Snorkeling: Complimentary
Hobie Cats: Complimentary
Waterskiing: Additional Charge
Health Club / Spa
Nautilus Equipment: Complimentary
Sauna: Additional Charge
Manicure / Pedicure: Additional Charge
Facials: Additional Charge
HOTEL DETAILS
Valentin Imperial Riviera Maya is the perfect place to let your worries go and enjoy living with nature. The property is designed in the style of a typical Mexican hacienda with touches of rich colonial decor, This resort features 540 guestrooms, one of the largest pools in the Mayan Riviera and six a la carte restaurants. Beach: Half a mile of white sand beach, located in Playa del Secreto (The Secret Beach).
Total Rooms: 540
Year Opened: 0 Credit Cards: Visa, Master Card, American Express
HOTEL RESTRICTIONS
Surcharge for lobster. Adults only, all-inclusive resort.
ROOM TYPES
SILVER JUNIOR SUITE KING
48 m2 or 516 feet sq. Jr. Suites with garden view and balcony or terrace. Is the is the closest to the main lobby bar & restaurants. With a double jacuzzi that separates the bedroom from bathroom.
1 King Bed Other Amenities -
Air Conditioning
Fan
Shower
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
Satellite
GOLDEN JR SUITE SWIMUP KING
61 m2 or 656 feet squared. Jr. Suites with oversized terrace that faces the pool. Located in buildings 6, 7 and 8. An oval double jacuzzi separates the bedroom from the bathroom (with bidet). Large sitting area with 2nd TV makes one feel at home.
1 King Bed Other Amenities -
Air Conditioning
Fan
Shower
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
Satellite
DELUXE JUNIOR SUITE
Junior suites offer a view of the garden from the balcony. Feature one king or two double beds and a hydro massage bathtub.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Fan
Shower
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
Satellite
EMERALD JRSUITE OCEANFRNT KING
58m2 or 624 square feet Junior Suites with balcony or terrace. Located in a natural setting in two storey oceanfront buildings 9 to 14, beach front location with palm trees in between. A tile whirlpool in the corner of the suite and a separate bathroom
1 King Bed Other Amenities -
Air Conditioning
Fan
Shower
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
Satellite
ONE BEDROOM DIAMOND SUITE
Large suites offer a separate living room with a sofa bed and roof terrace. Feature one king bed and a bathroom with a double Jacuzzi. Living room offers a dining space. Privileged amenities are included.
1 King Bed Other Amenities -
Air Conditioning
Fan
Shower
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
Satellite
GOLDEN SUPERIOR JRSUITE KING
Gorgeous views to the golden meandering swimming pool as well as a natural lagoon and its mangrove. Located on the third floor with one king size bed.
1 King Bed Other Amenities -
Air Conditioning
Fan
Shower
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
Satellite
1BD IMPERIAL SUITE PRIVILEGE
These large suites offer a separate living room with a sofa bed. Roof terrace features a large Jacuzzi. One king bed and two bathrooms, one with a double Jacuzzi. Living room offers a dining space and sitting area. Privileged amenities are included.
1 King Bed Other Amenities -
Air Conditioning
Fan
Shower
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
Satellite
GOLDEN JUNIOR SUITE
These suites overlook the golden meandering swimming pool as well as a natural lagoon and its mangrove. A great view can be enjoyed from the balcony. Located on the second floor, have either one king size bed or two double beds.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Fan
Shower
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
Satellite

OTHER INFO
Free WiFi
DINING
Valentin Imperial Riviera Maya features 1 meal plan options:
All Meals, Drinks & Tips
There are 8 Restaurants at Valentin Imperial Riviera Maya:
Ginger - Japanese restaurant with a sushi bar and a tapanyaki table. Reservation required. Open for dinner only. Night elegance dress code includes long pants (no jeans) and a shirt with a collar for men. No beachware.
L'Alsace - A la carte French restaurant. Night elegance dress code includes long pants (no jeans) and a shirt with a collar for men. No beachware.
Il Olivo - Itailian cuisine served a la carte. Open for dinner only. Night elegance dress code includes long pants for men (no jeans) and a shirt with a collar. No beachware.
Golden Snacks - Open for snacks from 11 a.m. - 5 p.m.
Taman Sari - A la carte Indonesian cuisine served a la carte. Open for dinner only. Night elegance dress code includes long pants (no jeans) and a shirt with a collar for men. No beachware.
Mar y Tierra - Breakfast buffet 7:30 a.m. - 10:30 a.m. Buffet lunch 11 a.m. - 4:00 p.m. Lobster, Seafood, and Steak House Grill 6 p.m. - 10:30 p.m. Lobster dishes at additional cost. Attire: Daytime and Night Casual (no beachwear or sandals; collared shirt for men).
La Hacienda - Gourmet Mexican cuisine served a la carte. Open for dinner only. Night elegance dress code includes long pants (no jeans) and a shirt with a collar for men. No beachware.
Le Marche - International cuisine served buffet-style for breakfast and a la carte style for lunch.
ACTIVITIES & ENTERTAINMENT
Daily Activities & Entertainment:
Kayaks, Hobie Cats, and snorkel gear (mask and snorkel only). Non-motorized watersports, fitness center with complimentary yoga, pilates, body fitness, and Zumba classes (schedule may vary).
Nightly Activities & Entertainment:
Evening shows, live entertainment, dancing under the stars
Apple Vacations Customer Satisfaction Score
Hotel Average
What to expect
Food Quality
Comfort
Cleanliness
Service
4001 Recommend
4001 past Apple Vacationers would recommend Valentin Imperial Riviera Maya to their friends and family



Latest Apple Vacations Review >>
TripAdvisor Web Reviews
Based on 11983reviews
What to expect
Location
Rooms
Service
Value



TripAdvisor Traveller Reviews
Wonderful!
Karen M,
Wed Sep 20 18:00:01 EDT 2017
We were scheduled to go to Jamaica and our flight got cancelled. We quickly booked our trip to Valentin. This was our 3rd trip there. We had an amazing time. We upgraded to ocean front rooms. We've been to Secrets Maroma, Dreams Tulum, Iberostar Paraiso Maya, Secrets Playa Mujeres, Zoetry Bonita. Valentin has the best beach of all! Live music every night in the plaza, delicious food, beautiful tropical lush greenery and flowers everywhere. Workers were fantastic and made you feel special always. Yan at the piano bar was spectacular. I love love love Valentin! Would totally go back. Gilberto Rojas was our wonderful waiter at the beachfront restaurant. He would see us coming up the path and have our table ready and fresh orange juice poured. This was just such a beautiful resort in all aspects!!!!!

Vacation of a Lifetime
Johnny B, Sevierville, Tennessee, United States
Wed Sep 20 13:49:43 EDT 2017
First let me say that I read reviews on all resorts before even thinking about booking. The reviews on this site was very high and consistent. I found out first hand why the reviews were so positive and consistent. This place was incredible. Words will be very hard to describe a week at this resort. I will start with the staff at this location. The staff was amazing in all aspects from the reception, the food and beverage staff, housekeeping staff and the maintenance staff. Once you arrive you will notice as you approach the guard house the cobblestone paved drive that is filled with detail. Very clean and resembles a private drive with all the crispness and cleanliness of the entrance. This road winds its way to the amazing entrance and most importantly the friendly welcoming you will receive. Your luggage is taken as you are given a cool towel to help refresh. As you are escorted to the wonderful reception area you are given champagne until you are directed to a private registration where you are cordially given a welcome and assigned a room. You will have an opportunity to upgrade your assigned room but no pressure is added to the process. By the way you will not be assigned a colored bracelet which defines your level of purchase as most all inclusive resorts, Everyone is treated the same.Next the porter will take your luggage to your unit and escort you inside and give you the lay of the land along with important contact information. (A side note here is the means of transportation are 8 passenger golf carts.) As your porter leaves he will give you information on how to contact for a golf cart to pick you up at any hour of the day or night. Next you will need to familiarize yourself with the literature in the room to help maximize your stay. There is a map of the resort along with a restaurant guide (along with a 24 hour room service menu) and tips from the housekeeping & mini bar staff. Once we familiarized ourselves with this wonderful Emerald Junior Suite with a view of a beach that sat only 25 steps from our suite, it was now time to check out the food locations. This resort does not lack from a selection of restaurants from breakfast to dinner. You will be able to select from two wonderful buffet style buffets for breakfast & lunch along with several locations that are poolside. In the evening you will have the luxury of selecting between several five star restaurants that are included in the pricing of this resort. Please refer to the Valentin Imperial website for more information. I can tell you in the seven days here we experienced the room service along with five different restaurants with nothing but raving reviews. Next let's talk about the bar service. The bars are plentiful and have great locations throughout the resort. These range from the Lobby, Sports bar, Courtyard, two Beach Bars, and last but certainly not least are two large swim-up bars located in the largest swimming pool in the Rivera Maya. The service here is also first class. These associates know how to help make your vacation relaxing and entertaining. All bartenders were awesome but I have to give Sonia who was one of the nicest people we have ever met. Thanks to all of these wonderful people for making this week special. Room details and accommodations were great. The detail from the arrangement of the light switches located throughout the room with master switched located by the bed for great convenience. The closet houses an in room safe, laundry facilities including iron along with complimentary robes and slippers. Ample hangers and storage for your luggage. Mini bar that can be customized to your liking. A private bath, and a private shower which also contains a one of a kind built in Jacuzzi are separated by an area containing a large double sink dressing area. As you walk out of your unit you will find two padded resin chairs along with a hanging hammock for your relaxation. You are only a short twenty five steps from your beach chairs and tiki huts, The resort has done a wonderful job of keeping everything in its natural state. You will find you are in a tropical paradise in the middle of nature at its best. The landscaping and the overall layout of this resort is wonderful. Concrete walkways and cobblestone paths are strategically located to help shuttle guests by golf cart or by walking trails throughout the property. There are a lot of reviews that state the massive size of this resort as a negative. There are two ways to navigate this property. The first is simply calling for a golf cart that will come to your unit and transport you anywhere throughout the resort. The other options is reviewing the map of the resort and looking at the location of the roads. Once you study this closely you will find several shortcuts throughout the property to cut down on the walking. Of course one of the very best exercise programs by jogging of going for a walk in the middle of this beautiful resort. The beach is broken down into three areas. The main beach has ample seating and great access to the water. Here you will find a sea turtle sanctuary,volley ball area, and the main beach bar along with ample seating and cabanas. The other two areas of the beach have limited access to the beach area since these areas are rocky. These areas do have ample tiki huts and beach lounges located next to one of the other beach bars. This resort if known for its award winning pool. The pool is enormous and supports two swim up bars. There are several loungers located inside of the pool. The pool has two different sides to it the upper side has all the entertainment and music while the lower side is a little quieter with the same amenities. Several cabanas also line the outer edges of the pool for those who may not want full sun. Overall this is a five star resort with very friendly associates. This combination can sometimes be hard to find. The resort is very welcoming and is situated where most of the buildings are located within the tropical setting in a natural environment. With all the natural locations and the environment you may be subject to mosquitoes. The resort does do a nightly spraying. There are several open air restaurants. Bug spray can be obtained from the front desk or any restaurant for your use simply by asking. You will be hard pressed to find a better resort anywhere in the Caribbean. Once you visit you will see what keeps people raving about this resort and the people who work there.

AMAZING HONEYMOON TRIP
Scott W,
Wed Sep 20 06:52:13 EDT 2017
My wife and I came here for our honeymoon. We absolutely enjoyed ourselves. The location, staff, services, and cleanliness of this resort were superb (some of the friendliest people that we have met). We will be returning in the future for anniversaries. The only down falls to this resort is the distance between the main areas of interest and the beach. This requires a lot of walking if a bellhop is not available to give you a ride. And then there's the 8pm time of no pool, we recommend at least a 10pm time range. These are just minor things though for all of the great pluses that come with the resort. We WILL highly recommend to our family and friends that they visit Valentin Imperial.

The good, the bad, and the ugly.
Ian Mackay, London, Ontario, Canada
Tue Sep 19 08:20:52 EDT 2017
First, let me state that we love the resort and the staff are wonderful. We will definitely be back to the resort, and we would highly recommend this resort to people with similar tastes and life styles. Having said that there were a few letdowns. We were talked into (sold) a room upgrade. It was an emerald junior suite whirlpool ocean view room. The room was fine, but the windows facing the ocean in the whirlpool area would not open. I called maintenance and they stated they would not fix the window as the room was scheduled for a remodel/refresh. I felt ripped off as we specifically upgraded to this room so we could enjoy the whirlpool while facing the ocean breeze. The sewage stench between buildings 12 and 13 was just awful at times. It was so bad it would make you gag. The food was hit and miss. I ordered a medium rare filet mignon at the French restaurant and it came cold and blue. It was totally raw on the inside. Our server went AWOL and when he finally surfaced, he did not even ask how our meal was nor did he ask why my steak was completely untouched. I ordered the tandoori chicken at the Indonesian restaurant. The entire plate of food was stone cold. Our server quickly took it back to the kitchen only to return with another plate of cold food. Unfortunate, as the tandoori had very good flavour. I ordered the stuffed stuffed poblano pepper at the Mexican restaurant. It contained a significant amount of raisins which unfortunately made the dish extremely sweet and inedible. The oddest thing we noticed was a top manager (could have been the GM, the food and beverage manager...) showed up at Tierra Mar during a lunch service. You could tell many of the staff were scared and fearful. Several of them hustled off to the kitchen. We saw this manager go over to one table, pull two small used plates off the table and then he turned to walk away and handed the plates to another server. Then the manager rushed over to the bar where he quickly washed his hands. Then the manager left the restaurant. It seemed a bit odd. Other than a few misses and a few bad meals, we totally enjoyed our stay and we will return.

Unplanned Return
Ryan_Le, Colorado Springs, Colorado, United States
Mon Sep 18 09:31:55 EDT 2017
We originally booked a different hotel because we wanted to stay closer to Playa but were so disappointed with where we stayed (despite it being a very highly rated resort) that we canceled in the first night and finished our vacation at Valentin Imperial Maya. I have to say they impressed us again with their service. We arrived less than 30 minutes after booking online. We knew the people at the gate wouldn't be expecting us so luckily we had the bellman from the previous hotel explain the situation to our taxi driver so he could explain it to the people at the gate. We arrived sometime between 9:30-10 and the lobby didn't have our reservation in their system yet. Luckily I booked directly on their website and the manager just had me forward my confirmation to her email and we were set. Despite showing up randomly they put us to a room in our preferred building and floor per our request. Staff were smiles all around. The entertainment team (Especially Dora and Benny) were excellent. My wife and I have decided from now on we will just return here no matter what. This was our 3rd time and it never disappoints.



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