Cancun

Valentin Imperial Riviera Maya


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All Inclusive    

2018 Exceptional Values
Honeymoon: Bottle of sparkling wine, fruit basket, fresh flowers, daily newspaper, and lobster included at ŕ la carte restaurants (optional package; 3 night minimum stay).

Set amid lavish gardens on a half-mile-long stretch of pearlescent beach named Playa Del Secreto (The Secret Beach), the adults-only, all-inclusive Valentin Imperial Riviera Maya boasts one of the largest and most breathtaking swimming pools in Riviera Maya, Mexico! This magnificent award-winning resort is ideally located close to Cancun and the world-famous Mayan archaeological sites of Tulum, Coba, and Chichen Itza, yet is secluded enough to enjoy the casual and elegant ambiance within the resort.

Bask in the luxurious guest suites overlooking the majestic Caribbean Sea, sumptuous gardens, or beautiful pool. Get a welcome cocktail at your personalized check-in - you'll be treated like a star! Escape into a world where your every wish comes true. Come indulge yourself - you deserve it!

Treat your tastebuds to a culinary adventure with spectacular menus crafted by expert chefs in a modern and trendy atmosphere. Start your day with a tasty breakfast in the beachfront restaurant Mar & Tierra or at the main buffet Le Marché, where you can also enjoy lunch. For unlimited gourmet dining, choose from any of the seven ŕ la carte restaurants: Italian, French, Japanese, Asian, Mexican, Steak House, and Seafood Grill. Reservations are not required, with the exception of the Teppanyaki Grill cooking show held in the private rooms of the Japanese restaurant.

The world-class spa (fee) is the perfect place to discover your senses and experience total relaxation. There are a variety of extraordinary treatments for your well-being. Unique massage techniques will help you achieve a perfect rest, while facial and body treatments will help regenerate, hydrate, and rejuvenate the skin. The combination of aromas create a unique sensory experience. Rituals are designed to achieve a complete balance between body and mind.

Valentin Imperial Riviera Maya is committed to preserving the environment with the help of staff and guests by reducing the consumption of natural resources and by promoting protection and respect for the environment through good environmental practices.


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HOTEL LOCATION
This luxurious resort is located 25 minutes from International Cancun Airport, 30 minutes from Cancun and 20 minutes from Playa del Carmem.
Address: CARRETERA CHETUMAL PUER, KM 311+500
PLAYA DEL CARMEN
QR

MX
Local Phone: 011529842063660
HOTEL FACILITIES
Business Services
Concierge
Laundry / Dry Cleaning Service
Meeting Rooms
Physician on Call
Pools
Number of Pools: 3
Outdoor Pools: 3     
Gorgeous main pool, one of the largest in the region with two swim-up bars, a meandering swim-up pool, and an activities pool.
Golf: NEARBY
Palace Golf Course, and Playacar Golf course.
Holes: 0
Tennis
Number of Courts: 2
Outdoor Courts: 2
Water Sports on Site
Scuba: Additional Charge
Snorkeling: Complimentary
Hobie Cats: Complimentary
Waterskiing: Additional Charge
Health Club / Spa
Nautilus Equipment: Complimentary
Sauna: Additional Charge
Manicure / Pedicure: Additional Charge
Facials: Additional Charge
HOTEL DETAILS
Valentin Imperial Riviera Maya is the perfect place to let your worries go and enjoy living with nature. The property is designed in the style of a typical Mexican hacienda with touches of rich colonial decor, This resort features 540 guestrooms, one of the largest pools in the Mayan Riviera and six a la carte restaurants. Beach: Half a mile of white sand beach, located in Playa del Secreto (The Secret Beach).
Total Rooms: 540
Year Opened: 0 Credit Cards: Visa, Master Card, American Express
HOTEL RESTRICTIONS
Surcharge for lobster. Adults only, all-inclusive resort.
ROOM TYPES
SILVER JUNIOR SUITE KING
48 m2 or 516 feet sq. Jr. Suites with garden view and balcony or terrace. Is the is the closest to the main lobby bar & restaurants. With a double jacuzzi that separates the bedroom from bathroom.
1 King Bed Other Amenities -
Air Conditioning
Fan
Shower
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
Satellite
GOLDEN JR SUITE SWIMUP KING
61 m2 or 656 feet squared. Jr. Suites with oversized terrace that faces the pool. Located in buildings 6, 7 and 8. An oval double jacuzzi separates the bedroom from the bathroom (with bidet). Large sitting area with 2nd TV makes one feel at home.
1 King Bed Other Amenities -
Air Conditioning
Fan
Shower
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
Satellite
DELUXE JUNIOR SUITE
Junior suites offer a view of the garden from the balcony. Feature one king or two double beds and a hydro massage bathtub.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Fan
Shower
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
Satellite
EMERALD JRSUITE OCEANFRNT KING
58m2 or 624 square feet Junior Suites with balcony or terrace. Located in a natural setting in two storey oceanfront buildings 9 to 14, beach front location with palm trees in between. A tile whirlpool in the corner of the suite and a separate bathroom
1 King Bed Other Amenities -
Air Conditioning
Fan
Shower
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
Satellite
ONE BEDROOM DIAMOND SUITE
Large suites offer a separate living room with a sofa bed and roof terrace. Feature one king bed and a bathroom with a double Jacuzzi. Living room offers a dining space. Privileged amenities are included.
1 King Bed Other Amenities -
Air Conditioning
Fan
Shower
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
Satellite
GOLDEN SUPERIOR JRSUITE KING
Gorgeous views to the golden meandering swimming pool as well as a natural lagoon and its mangrove. Located on the third floor with one king size bed.
1 King Bed Other Amenities -
Air Conditioning
Fan
Shower
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
Satellite
1BD IMPERIAL SUITE PRIVILEGE
These large suites offer a separate living room with a sofa bed. Roof terrace features a large Jacuzzi. One king bed and two bathrooms, one with a double Jacuzzi. Living room offers a dining space and sitting area. Privileged amenities are included.
1 King Bed Other Amenities -
Air Conditioning
Fan
Shower
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
Satellite
GOLDEN JUNIOR SUITE
These suites overlook the golden meandering swimming pool as well as a natural lagoon and its mangrove. A great view can be enjoyed from the balcony. Located on the second floor, have either one king size bed or two double beds.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Fan
Shower
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
Satellite

OTHER INFO
Free WiFi
DINING
Valentin Imperial Riviera Maya features 1 meal plan options:
All Meals, Drinks & Tips
There are 8 Restaurants at Valentin Imperial Riviera Maya:
L'Alsace - A la carte French restaurant. Night elegance dress code includes long pants (no jeans) and a shirt with a collar for men. No beachware.
Il Olivo - Itailian cuisine served a la carte. Open for dinner only. Night elegance dress code includes long pants for men (no jeans) and a shirt with a collar. No beachware.
Golden Snacks - Open for snacks from 11 a.m. - 5 p.m.
Taman Sari - A la carte Indonesian cuisine served a la carte. Open for dinner only. Night elegance dress code includes long pants (no jeans) and a shirt with a collar for men. No beachware.
Mar y Tierra - Breakfast buffet 7:30 a.m. - 10:30 a.m. Buffet lunch 11 a.m. - 4:00 p.m. Lobster, Seafood, and Steak House Grill 6 p.m. - 10:30 p.m. Lobster dishes at additional cost. Attire: Daytime and Night Casual (no beachwear or sandals; collared shirt for men).
La Hacienda - Gourmet Mexican cuisine served a la carte. Open for dinner only. Night elegance dress code includes long pants (no jeans) and a shirt with a collar for men. No beachware.
Le Marche - International cuisine served buffet-style for breakfast and a la carte style for lunch.
Ginger - Japanese restaurant with a sushi bar and a tapanyaki table. Reservation required. Open for dinner only. Night elegance dress code includes long pants (no jeans) and a shirt with a collar for men. No beachware.
ACTIVITIES & ENTERTAINMENT
Daily Activities & Entertainment:
Kayaks, Hobie Cats, and snorkel gear (mask and snorkel only). Non-motorized watersports, fitness center with complimentary yoga, pilates, body fitness, and Zumba classes (schedule may vary).
Nightly Activities & Entertainment:
Evening shows, live entertainment, dancing under the stars
Apple Vacations Customer Satisfaction Score
Hotel Average
What to expect
Food Quality
Comfort
Cleanliness
Service
4001 Recommend
4001 past Apple Vacationers would recommend Valentin Imperial Riviera Maya to their friends and family



Latest Apple Vacations Review >>
TripAdvisor Web Reviews
Based on 12404reviews
What to expect
Location
Rooms
Service
Value



Apple Vacations Traveller Reviews
KRISTINE K.
Jan 18 2018
who went above and beyond to provide a superior customer experience. Perfect mix of quiet relaxation and fun, poolside activities. We dined at Mexican, Italian and who went above and beyond to provide a superior customer experience. Perfect mix of quiet relaxation and fun, poolside activities. We dined at Mexican, Italian and Perfect mix of quiet beach relaxation and poolside social activities. We dined at the Mexican, Italian and Indonesian restaurants.Food and service was outstanding Highly recommend. Kudos to the staff for superior customer service!
Customer Rating: 

5 stars
LEE C.
Jan 18 2018
Best resort ever! Loved the staff there. Very friendly and welcoming. Resort is well kept and clean.
Customer Rating: 

Would recommend the Valentin to anyone
MACKENZIE F.
Jan 17 2018
This resort is great in every aspect. The pool and day time activities are great and the food is always good. Have been there twice and would go back again!
Customer Rating: 

High Value Valentin
MICHAEL B.
Jan 04 2018
Superb service, food was excellent at buffets and various restaurants. Maid and service bar service was timely and excellent.
Customer Rating: 

Birthday Celebration
JOHN B.
Dec 23 2017
Our Our issues were not with the staff or service. The food was a disappointment and we did try 4 of the restaurants. We could not adjust our air conditioning in our room so when we were hot ther was no action we could take. Also, the jacuzzi in the room was inadequate. We couldn't fill it up in an acceptable amount of time by using just the warm water.
Customer Rating: 

100% Perfect
ADAM C.
Dec 20 2017
Our trip was 100% perfect. We loved every second of it. We will definitely be back!
Customer Rating: 

Paradise! It was tough to leave!
SHERRY S.
Dec 14 2017
The hotel staff went above and beyond to make our stay enjoyable. Carlos was a joy to do yoga on the beach and Gus was so friendly! We had a wonderful time and their encouragement to get involved in all the activities was awesome! Dora did a great job and had great enthusiasm for the water zumba class as well! The food was delicious and such a wonderful variety of restaurants. The nightly entertainment was also very professional! Truly a delightful resort!
Customer Rating: 

bad maintenance
MATTHEW P.
Dec 05 2017
Paid for a swim out room with jetted tub. Discovered tub not working on second night. the worked on it every day until our last day when an orange ring appeared in the water. Obviously the pump was leaking oil into the water. We requested the upgrade fee back, the offered two nights back, even thought it was NEVER repaired.
Customer Rating: 

One word - Amazing!
BRIAN B.
Nov 30 2017
We just got back from our honeymoon and we already can't wait to go back! This resort deserves more than 5 stars. Every staff member you come in contact with is absolutely delightful and ready to meet your every want or need. The grounds are beautiful and perfectly maintained. There is a variety of restaurants - we very much enjoyed trying different foods at each of them. Our room was beautiful and perfectly cared for each day. There was live music each night and an entertaining show to watch after dinner. I can't say one bad thing about our stay!
Customer Rating: 

Outstanding!
CHERYL F.
Nov 29 2017
This was our second trip with Apple to the Valetin Imperial Maya. this time as well as the first time it exceeded our expectations. We were more comfortable this time around, saw several of the shows in the evening, they were all fantastic. Can't wait to begin planning our next trip.
Customer Rating: 

Amazing honeymoon
DANIELLE T.
Nov 28 2017
Just returned from the VIM and I’m already trying to figure out when I can go again! Everything about this hotel was top notch.
Customer Rating: 

TripAdvisor Traveller Reviews
Beautiful resort with wonderful Service
msnyder12, buffalo
Sun Jan 21 04:27:34 EST 2018
We have been home a few days now and are ready to go back again! First off the staff is top notch and very accommodating! EVERYONE is friendly and greets you! We had a swim up room building 6, and we were pleased with walking out and being able to relax pool side. This area is quite with service right at your door, waiters/waitresses walking along taking your drink and food order, with quick service. We had read many reviews prior to going...it is a larger resort BUT it is quite by all the rooms, restaurants are mostly to the front of the resort where all the nightly entertainment happens as well. When I go to bed I don't to hear people partying; my personal opinion. Plus the bit of a walk is needed with all the food and drinks! If you don't want to walk there are gentlemen on golf carts asking if you need a ride! Food-We tried all but the Indonesian restaurant (ran out of time), everything was cooked to our satisfaction and tasted good! No complaints! Pools-were cold, but we still got in...Its January, pools are not heated and the nights were cool, they can't control that and I'm not complaining! Beach-Plenty of beach to swim! Yes there is an area that is rocky and you can't utilize the whole resorts beach to "swim in" but that being said PLENTY on beach to swim in! Rooms-Gorgeous-Spacious-Clean-and secure! We left our main door cracked as we knew room service was coming, we received a call from the main desk letting us know that our main door was open, made us feel very good that they were on top of things! Look forward to returning to this beautiful resort in the future!

Incredible resort
kirlaura, Truro, Canada
Sat Jan 20 09:48:24 EST 2018
Incredible resort but the staff is even better.The food is great. The French and Italian restaurants are wonderful. Everything about this resort is perfect.We will be back in 2018! Ps. The Privledge package is worth it.

Very Good All-inclusive
Jenn S, Nashville, Tennessee
Sat Jan 20 05:01:27 EST 2018
My husband I just returned from a 6 day trip to VIRM. We had less than ideal weather during our stay, and from what we were told, it’s not uncommon for this time of year. Highs in the 70s, lows in the 60s. It sounds fine on paper, but add in the fact that it was very windy and overcast most days and you’re left with weather that isn’t suitable for the beach/pool. We were able to sit at the pool for a few hours on 2 days, but we never got in the pool or ocean. The whole time we were there, we saw less than 15 people in the pool. (It’s not heated and there’s no hot tub). In my opinion, there are way too many palapas and chairs reserved for Privilege Club. Only a very few of them were in use during our stay, so we ended up walking past dozens of empty palapas to get to the non-privileged chairs. The chairs at the pool and beach that aren’t for the Privilege Club aren’t supposed to be saved/reserved by guests, yet we saw it happening every day. Our room was oceanfront, and I witnessed someone coming out at sunrise and throwing a towel and book on two beach chairs. When my husband and I were outside 3 hours later, the chairs were still empty and there were almost no other open chairs. There are signs everywhere that prohibit saving chairs, but the rule isn’t enforced. You would think the management would enforce the rule since people complain about it in reviews quite a bit, but apparently, they don’t. The grounds are amazing. I cannot say enough great things about how beautiful everything is, and how well maintained. We had an oceanfront emerald suite in building 12, and if I ever go back, I will ask for this same building. The place is massive, but we didn’t mind that. In fact, I rather enjoyed walking to/from the restaurants. The service was fantastic. Every single person we came in contact with was gracious and accommodating. I’ve never been to another resort with better service. The food is okay. We ate at all of the restaurants, but did not do the romantic dinner. The breakfast and lunch buffets are about what you’d expect. After a few days of the same things over and over, I was already thinking about being at home so I could make myself something different to eat. The dinner restaurants were extremely slow, and I could never really figure out why. They really weren’t crowded. They didn’t appear to be under staffed. While on vacation, I don’t want to rush through a meal, but I also don’t want to spend 2 hours at dinner. The portions are small, and you’re encouraged to order several courses. Unfortunately, we were often left for 15-20 minutes between courses without seeing our server. One night we got up and left after waiting 20 minutes for someone to bring us the dessert menu (Italian restaurant). We were a little put out by the dress code requirements while packing, but we quickly discovered that’s another rule that’s not enforced. We saw plenty of flip flops (ladies) and tennis shoes (men). One final thought, I applaud the resort for how many people they seem to employ. The more jobs the better; however, it’s often a little confusing for the guests. Here’s an example; someone picked us up and drove us to the hotel. A man helped us out of the van and escorted us (and our bags) to the main lobby. Another person met us at the door and walked us to the main lobby. One man handled our initial check in, but when there was a problem we were passed off to another lady. The following day we had to change rooms, and a cart picked us up. Another man met us at the new room with our new keys and took our bags from the cart driver. After leaving a tip for housekeeping and requesting certain minibar items (which was ignored) we learned that there is a housekeeper and a separate minibar person. Housekeeping took the tip and did not pass on our request. After that we left a tip for housekeeping AND one in the fridge for the minibar person. My whole point being, we felt obligated to tip each and every one of these people. And honestly, they deserve it. I’m simply pointing out that there are lots of situations where two employees are doing the job of one person, which creates the need for the customer to tip twice as much. After a week of noticing it, I was a little irritated. Carry lots of $1s and $5s. We never left our room without tipping $10-15 USD. All in all, the resort is beautiful, and we had a very good experience. I would visit again, but only if I got a great deal.

A true 5-star resort!
Shannon M,
Fri Jan 19 10:54:59 EST 2018
January 10 - 17, 2018 my husband and I along with a few other couples had the opportunity to experience the beautiful Valentin Resort! I will tell you I was a bit skeptical of the sheer size of the resort by the photos and map that I had researched online, however, upon arrival I was extremely pleased at the layout of the property, the proximity of restaurants, pools, and the beautiful beach. The amenities at this property are exceptional. Shuttles to/from the main building or to the beach are available within minutes if needed. Massage opportunities within the building or near the pool are readily available. There is a sports and music bar, shows nightly, reggae bands, dj's, nightly entertainment, bike tours, fitness opportunities and much, much more. The restaurants are amazing! When planning to dine, plan to have a dressy attire. It is worth it! You will have the opportunity to enjoy restaurants such as: Ginger (Japanese) L'Alsace (French) L'Olivo (Italian) Tamansari (Indonesian) Mar y Tierra (Surf and Turf) La Hacienda (Mexican) and The Corner for an extra charge Don't miss out on a romantic dinner on the beach...it is worth it. PS...The entertainment group is amazing. Dora, yes that is her name, was engaging, entertaining and supported with other great folks that made activities at the pool so much fun. The rooms are beautiful, the grounds manicured perfectly and if you are lucky, you could catch a glimpse of a coati (raccoon family), an iguana, or other little creatures. They are not a nuisance, this resort has the bird population and critter population under control (they have hawks that help control the unwanted invaders.

Amazing trip - will return !
Hayley M,
Thu Jan 18 16:53:05 EST 2018
Dec 29th to Jan 5th Amazing resort, will be coming coming, just a few things to improve on. We arrived late on the 29th and were pleasantly surprised that room service was free and the menu had a very good selection of food. You could order all 3 meals from room service if you wanted. We had a Deluxe Garden View room. Amazing room. Big tub, separate shower. Loved it. I see no reason why anyone would pay to upgrade from that other then the view. The food was amazing. Le Marche was amazing for breakfast. Had many more options then the Mar & Terriea The main pool is huge. It is unfortunately not heated. None of the pools are. So it’s pretty chilly and takes a lot to get used to. First resort I’ve been to where the pool wasn’t heated. The poolside drink service was awesome though. The dinners are only Al la carte, which is nice but I feel like there should be a buffet at night as well. Certain nights the Valentin allows local vendors onto the resort. We did not like this, they bug you as your walking by to come look at their stuff and we found this very uncomfortable. This is a big negative. If we wanted to purchase stuff we would Of done so In Playa del Carmen The pool had a lot of activities. We did a bike ride with Sairy and she was great. So fun and was very knowledgeable. We had one server from the Mar & Terria that was great. Mario. He was the best server of the trip. Daniel was one of the shuttle drivers. He was one of the only ones to stop and ask if we wanted a ride on more then one occasion. Super kind and knowledgeable person. Often golf carts would go flying by empty. We tried calling for one, one day but it didn’t come after 20 minutes of waiting we just walked Miguel was one of the bad tenders and he was unreal. Mixed drinks perfect everytime ! Christmas music was playing up until the night we left. It was getting old really fast. We did really enjoy our trip and we would love to come back.



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