Apple Vacations Traveller Reviews
Our Apple rep was never at the resort. The day he was we booked a excursion , told him wanted it to be a half day and we were told it would be. We lefted at 8:00 am and were told it be back by 1:00 never returned until 3:00 not happy about this. The buffet food was the same food every day for every meal . Need to have a variety of food not the same thing everyday. When we got to our room a window covering was missing on the deck door. We told them but it never was fixed . Very hard to get into restaurants. There was a lot of landscaping maintance going on, need to do it when people are not around.
From check in to check out. Employees were so unhelpful with bad attitudes.
Rooms were wrong they did not care. The fact they would offer you coffee after you ate and were ready to leave. Family of 5 with two rooms they did not connect so my husband and myself had to sleep in separate rooms. The entertainment was lacking. They allowed salesman on the beach up to hotel who were selling everything from cigars to jewerly and counterfeit purses . Who constantly bothered you. I wish i could post the pictures of the roaches that hang out side my door. Then the girl at the desk never gave us or the family we were traveling with a check out time. They never let us know when or bus was departing. So we missed our bus had less than hour to order cabs and try to get to airport on time. We just made our flight with minutes to spare was so stressful worst experience ever and all the girl had to say was. I was suppose to put the time on here i forgot. I'm not sure if you will make it on time you will have to pay for a cab. Then she left. That was the employee response.
Our friends were at this hotel last year. Could not believe the change in everything from service to quality. They were humilated for recommending us to go with them. Also another couple said they were their in Nov and it changed since then. We feel apple should be aware when a hotel goes under new management
Comparison with last year at this hotel
We have visited this hotel for second time and noticed that the quality of the availability of set tables around meal times was poor. They were short on napkins,utensils and once even ran out of plates. The staf seemed sad. We have noticed immediately after the arrival, that water with fruit was not available at the entrance. They were not able to repair flickering light above the bath tub,that kept us awake after trying twice to repair it. We have learned t the check out, that there was charge to complimentary room service, that was truly free of charge last year. We did not even try to reserve a meal at the restaurants after hearing horror stories about the difficulty of the reservation and wait times. They played most of the time depressing spa/meditation music. After talking with other guests, that noticed the decline, we have learned about a new manager who supposedly cut a lot of staf .... etc. It would be nice to be able to contact Apple Representative directly. We left iPod on a bus which took us on a trip to Santo Domingo and could not contact anybody about it. Overall the hotel is beautiful,the surroundings and the pool are great,but there has been a noticeable decline in service.
Very very nice hotel. Royal service is the only way to go with this hotel otherwise you will be way far away from everything. Food was good. Entertainment was missing. There would be a show about every other night but it would start at like 7:30pm and go until 9pm and then nothing after that. They would have a band or a dj playing at the bar in the common area but really dont consider that much entertainment. So pretty much just leaves you to walk around or go to your room. BIG CON: all the pools close at 6pm which i complained about over and over. If theres no entertainment at least let people swim for something to do after all we are spending big $$$$ to come to this resort. Overall very nice resort to just go and relax.
I have been coming here for at least 10 years and this is the worst service I have experienced here. 1) I had to chase down the maid in the AM to get coffee packets 2) I had to call to get room service to deliver orange boxes which are supposed to be delivered every day 3} my tv did not work until Friday when someone finally figured it out (there were satellite problems Monday and Tuesday) Cocotel was closed due to rain and when it opened I couldn't play because of a tournament. Idid not want to play at 3 in the afternoon. Other arrangements should have been made for guests since it advertises that golf is included. We asked reception for an upgrade when we arrived and were told the hotel was full. We found out later it was half full. The Apple Representative never showed his face.
Hotel room was half the way to Chicago
As a customer returning for the fifth time I expected better accommodations. Upon checking in the desk attendant has our party in two different buildings and stated it no difference we registered together. After requesting to see a manager he agreed to put us in the same building. We asked for a building closer to the lobby as my wife is scheduled for a knee replacement. He stated the hotel was at capacity. That was a total lie as we found out the facility was less than 50 percent of capacity. Our room was way to far away. For these reasons we will not be returning to that resort.
Review of Paradisus Palma Real
The first 24-hrs weren't great. Our initial room was small, no hot water, chewing gum on the bedside lamp, mini-frig was pulled out, no drawers to put clothes in. We requested a room change. Guest services did not give us a tour upon arrival so we didn't know where anything was located. An very friendly employee approached us in the evening while we had drinks. We told her our complaints. She said she'd "fix" this the next day and we were to meet her for lunch at 1:00. Long story shorter, we ended up being ushered into a Melia membership presentation without asking us if we were interested in doing that. Clearly we were NOT the best clients since we already were not impressed with our room. We sat through it all in hopes of getting a better room. Still no room change as of 5:30pm. We complained again and finally they moved us to a very nice Villa. The remainder of the trip was very nice. Unfortunately, the beginning left a very bad taste in our mouths. We would be 'smarter' next time if we decide to visit the property again.
Apple vacations will never be used again by my family and friends!
We were extremely disappointed in what was promised by the Canton Ohio Apple representative, who sold us our vacation package! We were told that an apple representative would meet and greet my family at the resort. That didn't happen, we were told to meet her at 10:00 tomorrow! Each morning ,my wife and I would waste over one hour waiting on an apple representative to be at her location in the hotel. We called the number and left messages daily
Never once did she even respond! We has so many questions that either went unanswered or another company assisted us wilth extra activities, and excursions! We spent 2 hours attempting to locate a company to assist us in getting to the airport on the day before we left! This made our vacation for from what was promised to us. I am also going to share this horrible experience with trip advisor and every friend I know. Total time my wife and I wasted was 10 hours. This experience was unacceptable and will be shared with as many others as possible. I suggest you investigate and make the necessary adjustments not only to my family, and fire the representative at the
Paradisus Palma Real resort.
Paradisus Real Punta Cana ROCKS!!!!:D
The hotel was everything and beyond what we were looking for! I requested a room that can sleep the two of us traveling that had a door separating sleeping areas. Apple travel agent did research and found a 1 bedroom master suite at Paradisus. We had to pay the upgrade, but it was worth it. We both rested well in our own space. I like a quiet dark room and my husband sleeps with the tv on. I loved the hotel buffet with all the choices of healthy delicious food and drinks. The evening shows were fantastic!! The entertainers were so happy to be working night after night. Concierge was always there and helpful. Beautiful peaceful grounds and gorgeous beach.
Absolutely fantastic resort, the food is great, all staff is friendly and nice! Barmens are the best!
We had a lot of trouble getting restaurant reservations thru the Melia Lounge
TripAdvisor Traveller Reviews
What a great place the service is equal to non as much in the restaurant as on the beach. Geroge on the beach is always ready to serve you in French, English or Spanish. He is reliable and friendly and we can always count onhim for proper position on the reserved section of the brach and our drinks are always made to perfection, by him....
This resort is top notch
We spent a week in January and the resort is absolutely beautiful. Rooms are lovely and well appointed, pool is huge and grounds are lush and well kept. Restaurants are great and buffet was fabulous. Staff are all very friendly and helpful, we never wanted for anything. We will be returning next year!
7 years ago when i visited the DR I swore I would never return. getting sick and the extremely poor service along with poor food choices..there are too many wonderful places in the world to enjoy. My partners/friends convinced me to join them at the Paradisus for a week of recharge and golf. It was excellent. Attentive staff, beautiful buildings, great food (some of the best sushi/sashimi I can remember eating at any resort I have been to). Beach is long and wide, pools are clean, plenty of beach chairs. Upgrade to Royal service well worth it. Even when the horde of 1160 Americans descended on the resort 2 days before I left, the staff politely and efficiently dealt with the sun burned alcohol poisoned demanding conventioners. You will not be disappointed.
Amazing vacation at a wonderful resort!
I will be recommending Paradisus Palma Real to anyone I know who is looking to visit Punta Cana! By far, the best resort lobby I have ever been to with a breathtaking view of the pool overlooking the ocean. The entire resort and the rooms were extremely clean and well-maintained. Food was wonderful and a good variety of options in the restaurants and buffet. Service was amazing, attentive and kind staff all around. Activities offered throughout the day were so much fun, from Zumba classes offered by a professional instructor to beach volleyball to painting and more! The night entertainment was also wonderful and well done. Absolutely loved my trip and plan to return next year!
Overall, a very nice hotel!
The hotel was very nice, but starting to show it's age; especially in the hotel rooms. We heard that the hotel ownership is planning a renovation of these rooms in the near future. In all we had a very nice stay. The staff was extremely helpful and very friendly. Food was average to good. Service was outstanding. I want to especially commend Yolando Pierce one of the waiters on the beach for his outstanding service.
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