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1421 past Apple Vacationers would recommend Grand Palladium Punta Cana Resort & Spa to their friends and family
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TripAdvisor Web Reviews
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Apple Vacations Traveller Reviews
I had a very great experience for the first time being out of the US
false advertisement and defiantly to much construction. construction should not be done while guest are on the orimisses
The room was small and the shower was extremely small. Barely enough room to turn around.Variety of restaurants was decent amongst the 3 included resorts. Staff overall pretty friendly.
There was way too much trash around the pools, and the hotel. My room A.C. didn't work. Was moved to a second room... not better, but had a working fan. The beds were lumpy and rutted. The first room had a jacuzzi tub, with a shower head. The water goes EVERYWHERE in the bathroom, so having to mop up after a shower.
The beach is small, it was never cleaned of similar trash left behind, nor cleaned of ocean "junk" after high tide.
There were vendors onsite constantly pushing their trinkets. As well - the hotel vacation club kept trying to push us into a meeting where they would try to sell us a timeshare. When all you want is to be left to have a quiet vacation, this is an unacceptable annoyance.
I will not go back to this place. I have friends who've stayed in other places not far from this location, with very different experiences.
The Grand Palladium Resort and Spa was beautiful. It was my understanding that it was newly renovated. I thought the hotels was very clean and the staff were extremely kind. I loved everything about the hotel and the experience my fiancÚ, friends, and I had! I would highly recommend the Grand Palladium!
Grand Palladium Resort
Overall, the resort was great. It was very clean and the people were very nice. The only issue I have was trying to get water from the resort. Everyday they gave us two bottles of water but if we asked for another bottle of water they would tell us we had to wait until they restocked our fridge. Also, the food was okay. I couldn't eat the buffet everyday but I loved the steakhouse and Italian restaurant that was on the resort.
We LOVED our trip!!!
Stephanie, the Apple representative at the hotel was SUPER nice and gave great advice for things to do and not to do. I even lost my wallet and she found it and held it for me until I found her. Romni, at check in, was wonderful and extremely polite. He made sure we were happy!
Hotel rents space to Travel Club and excursion vendors. Felt harassed by these sales people.
Needed an Apple Rep
Resort was great. We needed guidance. Front desk OK but English not great. Finally found Apple Rep at another lobby in other part of resort. This was four days into our vacation. Not Impressed. Have always had a rep either waiting for us at arrival or contacting us. When we finally found Stephanie Guerrero she was rude because we missed her meeting. Did not want to help us and said she would not be in the lobby of our resort because there were not enough Apple people at the Punta Cana. Was told to return the day before departure to get our return conformation.
It was Amazing to wake up to such a beautiful place every morning. I could walk the beach all day. Check in was relatively smooth and the apple guys are great. Stanley,Franklin,& Sophia I am grateful for your service! You all will be a great memory of my trip! The beach vendors not so much.
The hotel was fantastic. No complaints. The staff were very friendly, courteous and seemed very happy with their jobs.
TripAdvisor Traveller Reviews
Great Staff, Great Food , Never Disappoints!
This was our annual girls trip which is seven of us (40+ in age) celebrating birthdays. It was our first time to the Dominican Republic and our third stay at a Grand Palladium resort. We are never disappointed with Palladium Resorts.
Our rooms were on the Bavaro side of the resort. We had junior suites with swim up rooms which was like having a private pool. Punta Cana has beautiful beaches, which we also had a great view of and the beach was only steps away. GP Punta Cana is VERY large, but there are numerous shuttles to hop on and off that will take you around the grounds during the day and evening.The staff was great, very helpful, always pleasant and the majority speak English if you're concerned about a language barrier.
Dinners were at the Spanish, French, and Indian restaurants. It's difficult to pick a fav as all the meals were delicious. Not sure if reservations are required but definitely recommended for the restaurants - we found when we made our reservations for late evening, it was easier to accommodate our group and also less crowded.
There are several buffet locations for breakfast, lunch and dinner, also a snack hut on the beach area that had great burgers and chicken.
We had a great, fun time and would definitely go back!
We were 4 at grand palladium punta cana (2 adults and 2 children under 7 years-old).
The resort is great and has everything you need. Besides all the ordinary things a Caribbean resort has (fantastic pools, nice gardens, great beach) I'd highlight the food at the buffets (absolutely amazing the number of options available at a very nice quality level) and the kids club where my daughters spent some hours playing with the babysitters.
The resort was having several renovation works, but with no impact in our stay. I really don't know if our room was or was going to be renovated however it was very good and big enough for the 4 of us.
One word for staff: excellent and always ready to help. Some of the ones serving at the tables in the buffet were the less friendly but I don't think it was a problem.
For me there are 2 things to improve: 1. The golf cars that help you to get around the resort should come by more frequently. Not so often we had to wait more than 20 minutes for transportation to arrive to get us to the room. With small children wasn't feasible to walk until the destination. More than twice my younger daughter feel asleep at the dinner table and having to carry her on my lap till the room... well I just say that would be tiring. 2. There are too many guys trying to sell you something. The hotel guys try to sell the travelplan membership, several artisans try sell painting, bracelets, sculptures, etc, tons of guys try to sell you excursions every day and at the beach, besides the excursions, cigars, photos with monkeys, iguanas or araras. They respect when you say no but... you can't relax 100%.
I Highly recommend this resort.
One of the best hotels in Punta Cana
It's took me a while to write this review but I had to comment, don't be put off by any negative reviews of this hotel, I just think those people who have managed to find anything to complain about must think the world owes them something.
We came to the palladium grand really by accident, as we were supposed to be staying at the riu bamboo but got told we were going to be staying here as the bamboo was under renovation, and my God we were not disappointed, the staff were very friendly and helpful especially Stanley he treated us so well and shouted to us every morning as he arrived on his push bike, the cocktails were very good so was the food in the buffet restaurant and the Al a carte restaurants if you get there not too late if you get there late they give you a beeper when you're table is ready so you can relax and wonder about, the beach is stunning, yes there is seaweed for Gods sake it's a natural thing in the ocean it washes up, pools are beautiful and plenty of them, rooms were lovely we had a jacuzzi in our room and the mini bar was stocked every day our house keeper was Yolanda who did a great job, we had a trip to sanoa Island it was a very long day but well worth the wait the island is beautiful, all in all you will enjoy this place as we did, so much so that we are going to the grand palladium kantenah resort in Rivera Mexico in two weeks because this chain of hotels is so much more than I ever expected, thank you all the staff and cannot wait to see your colleagues in Mexico
Beach, food, drink and entertainment is excellent. Service is very good. Punta cana entertainment is very good. Margarita carolina Natalie Mandela banana and Roberto. The beach is awesome. Casino and spa were excellent service.
Best vacation and staff!
I stayed at the Grand Palladium Punta Cana Resort and Spa. The hotel staff was amazing! The wonderful experience started with our friendly check in host, Wilifredo. He was very accommodating and was able to get me and my friends in adjoining rooms. Our next amazing encounter was with the Zentropia Spa. Alex put together an amazing package and throughout our stay checked to see how we were doing. The spa was amazing!!! Make sure you get the VIP package! The next encounter was with the POP team. The entire team was amazing but Jose and Nelson were the best! They both took very good care of my friends and I. They checked on us daily as well and ensured we had a great time! They will be missed greatly. Last but not least a special thanks to Indiana for the Salsa lessons (mi amiga), JoDany, Holland and Isaiah for being our personal chauffeurs and checking on us.
The food was good and the staff was just ok in the restaurants at the Punta Cana resort. Our favorite place to dine was at the Japanese restaurant at the Bavaro. They were doing a few renovations at the Punta Cana so the lobby and Japanese restaurant should be complete in a few months.
I am already searching for flights to visit again.
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