Apple Vacations Customer Satisfaction Score
What to expect
1108 past Apple Vacationers would recommend GR Solaris Cancun to their friends and family
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TripAdvisor Web Reviews
What to expect
Apple Vacations Traveller Reviews
Been to this property many times. The hotel is just the right size - not too big and not too small. There are many service staff members that do nothing but work hard to earn your respect. Among them Mikay, Irving, Carlos Cen, Gilberto, Carlos. Hernando the pool barkeep is a character. They all do a wonderful job. After coming to this property up to 8-9 times before, we were looking forward to our “repeater” tee-shirts - not to be found. Really? Otherwise- if your can’t have a good time here, you’re missing the boat.
This is probably one of the cleanest friendliest resorts we have stayed in the only negatives were very poor quality food and variety of food offered me the mattress was harder than the tile floor. The staff was over and above friendly and resort was impeccable clean.
Resort is small but nice. Food was okay. Hotel staff great. Need more hooks to hang things in room.
Good hotel... definitely not a gold star
Our stay at the GR Solaris was good. We chose the hotel for the gold star rating and it was probably a4-5 red apple hotel. Therefore we were disappointed because of our expectation that it would be more luxurious. The beds were ok. Lamp shades hung funny because they were rusted and the outlets were loose on the wall. Not big problems, but our expectations were high. The food was good but it took a few days to figure out what we liked to eat. The staff was nice, but not very encouraging for participation. We had a nice time, but I doubt we would go back.
food was bad
plan on eating out if you go to this hotel
This is our 2nd stay at GR Solaris & we were just as happy, so were the 6 other people who traveled with us this time.
Best resort we've been to!
Hotel was SPOTLESS. Staff was always friendly and helpful. Beto and Kevin, the pool bartenders made our trip!
GR Solaris Cancun
Very nice place very well kept - needs some restaurant choice everyone was very friendly except the front desk they need some people skills
We were a party of 3 and every single one of love your hotel! This is our second time in2 years and we plan on returning in January 2017!
We had a wonderful time. Entertainment by the pool was great.
Grand Solaris in Cancun- The Best!!!
This was our 2nd time to the Grand Solaris. Perfect! The staff is truly wonderful we were in want of nothing! From service at the pool, the lounge, the restaurants and room service! The rooms are great, clean and comfortable. The pools are beautiful and the hot tub is great after the sun goes down. We went to Grand Solaris in 2014 and Jamaica in 2015. This January 2016 we went back to the Grand Solaris as Jamaica was no comparison to everything listed above! Plus have to note the beach is beautiful! We will be back next year!
TripAdvisor Traveller Reviews
The worst customer service OF MY LIFE!
The weather is supposed to be bad so we try to cancel. There is no correct phone number of this hotel. We went through our booking provider, all their numbers didn't work. What if anything serious had happened that the hotel needed to be contacted, nope, no way, because there's no number to talk to them.
Horrendous, asinine and completely embarrassing on the hotel's part and has ruined the entire experience to me. I will never EVER book a trip to Cancun in the future.
Is there no one at the front desk to answer customer complaints? It's not like the hotel runs on regular office hours. It's like a black hole, they expect you to just go and if there are any problems, then oh well -- we have your money so there's no reason for us to help you.
Loved the Staff!
Hard working honest people! They made my stay very pleasant. I was amazed at how friendly everyone was. There was no negative feeling like you get when you go to other places. They made you feel very welcomed. Money well spent!
Beautiful well maintained property. Staff is amazing. Very helpful. Fun place for family reunions.
We had a large group for a family reunion. The hotel offers so much have so much activities that everyone was able to have fun. Also you can relax if that is what you want. Food is good and they catered to everyone. Drinks are also good. Very good value for your money. Again, staff is amazing so our experience was great and we will comeback to this hotel again. By the way this is our second time in this hotel.
As most of the reviews have stated, great resort, amazing staff and mediocre food. I will say that the restaurant food was very good, but allow about 2 hours from start to finish. Also make sure you reserve restaurants the day before, reservations taken at 4:30. Be prompt, they fill up fast. Buffets always available, and a deli open all night so you'll never go hungry.
The people, the cleanliness and the atmosphere are what make this resort a great place to stay. We are RCI owners, and many of their resorts are tired or dated, but not Solaris. These folks work hard to keep this resort looking fresh.
I preferred the quieter adult only pool and hot tub, but the larger pool and pool bar were always hoppin. Then there is always the beach with shaded areas too. This resort has something for everyone, including the younger ones.
Awesome family vacation!!
We recently traveled to GR Solaris with our 5 kids ages 13-14 18 21 and 24. We chose the resort because of our budget it was affordable for all of us to be able to go and spend Christmas there. My husband and I actually geared ourselves up to be disappointed as we didn't think it was going to meet our expectations, we had traveled to Mexico a few other times by ourselves to more upgraded resorts, however we were very pleasantly surprised that this hotel met all of our expectations and much more, the food was good the beach and pool were awesome no seaweed at all and high waves which the boys loved body to body surf. The rooms were sufficient as you don't spend a whole lot of time in there anyway. The staff was absolutely amazing, especially the entertainment staff, LUIS is the best!!! Vermon who worked at the nightly at the shows always took great care of us as well!! They treated us like royalty and often had prime seating for us and our drinks ready for us as we walked in, we did tip, a little tip money goes a long way, they definitely deserved it. We learned that at a smaller Resort you make relationships with the staff and that is different than some of the larger Resorts we've previously traveled to. There were constantly activities going on around the pool or you could enjoy peace and quiet at the lower pool or adult pool where you could not hear the music or activities going on. There was a swim-up bar and the restaurants and food areas did a great job of changing what they had available every day so nothing was ever the same. I highly recommend GR Solaris to anybody who would like to travel on a budget but not feel like you are. It was an amazing Resort and we will definitely be back!! Thank you GR Solaris for such a great family vacation!!
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