Apple Vacations Customer Satisfaction Score
What to expect
1108 past Apple Vacationers would recommend GR Solaris Cancun to their friends and family
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TripAdvisor Web Reviews
What to expect
Apple Vacations Traveller Reviews
Hotel Room and Air reservation
We booked a room for three. We were assigned a room with a king bed. We had to request an extra bed. Other rooms within our group were desugned for three with a pull down bed. Only two bathrobes were provided. Again had to ask for a third. On check out we were asked if we were offered a different room. Not sure why this was not asked prior but the reservation was clearly for three. Our reservation for seat assignment was also split. We were not seated together for our final leg. This was unaaceptable to me and I was told that it was Apple who booked the seats. To sit together we would have had to pay more.
GR Solaris Review
The staff and service at GR Solaris is excellent. If you make an attempt to speak in Spanish, they will shower you with service even though most employees speak excellent english. The fine dining experience was very good and highly recommended. The property itself is a bit worn and in need of some updating as it is over 30 yeears old and compared to the sister resort next door that we visited.
Been to this property many times. The hotel is just the right size - not too big and not too small. There are many service staff members that do nothing but work hard to earn your respect. Among them Mikay, Irving, Carlos Cen, Gilberto, Carlos. Hernando the pool barkeep is a character. They all do a wonderful job. After coming to this property up to 8-9 times before, we were looking forward to our “repeater” tee-shirts - not to be found. Really? Otherwise- if your can’t have a good time here, you’re missing the boat.
This is probably one of the cleanest friendliest resorts we have stayed in the only negatives were very poor quality food and variety of food offered me the mattress was harder than the tile floor. The staff was over and above friendly and resort was impeccable clean.
Resort is small but nice. Food was okay. Hotel staff great. Need more hooks to hang things in room.
Good hotel... definitely not a gold star
Our stay at the GR Solaris was good. We chose the hotel for the gold star rating and it was probably a4-5 red apple hotel. Therefore we were disappointed because of our expectation that it would be more luxurious. The beds were ok. Lamp shades hung funny because they were rusted and the outlets were loose on the wall. Not big problems, but our expectations were high. The food was good but it took a few days to figure out what we liked to eat. The staff was nice, but not very encouraging for participation. We had a nice time, but I doubt we would go back.
food was bad
plan on eating out if you go to this hotel
This is our 2nd stay at GR Solaris & we were just as happy, so were the 6 other people who traveled with us this time.
Best resort we've been to!
Hotel was SPOTLESS. Staff was always friendly and helpful. Beto and Kevin, the pool bartenders made our trip!
GR Solaris Cancun
Very nice place very well kept - needs some restaurant choice everyone was very friendly except the front desk they need some people skills
We were a party of 3 and every single one of love your hotel! This is our second time in2 years and we plan on returning in January 2017!
TripAdvisor Traveller Reviews
This was a great and easy going place to relax and not have a worry in the world. The food and drinks were pretty solid. Staff was excellent and very friendly. Shout out to Odely Colli to making beach life great and your great service!!
We have stayed at this property twice before. I think it's been like 4 years since last time
I didn't think we would be back, but previous resort that we stayed at for our first 5 days was sold out for the weekend and I had to book another hotel for Friday and Saturday. Since G. R is now an Expedia V. I. P resort, I thought maybe it had improved.
Been our status with Expedia, we did get room upgrade, free wifi, and a bottle of sparkling wine. Check in was easy, employee was nice and polite.
Food was worse that I remembered. Drinks ugly as always.
Rooms are ok.
Bed is very comfortable, BUT, we had to call housekeeping since one of the pillows smelled like it was not changed with a clean case when they did the room
In their benefit, I'll say they do provide a lot of pillows for a king size bed, so maybe the employee missed one. It can happen
What I won't be nice about is the food. Does it really have to be that mediocre ?? Bland, super low quality. Same about drinks.
Our experience at the restaurants was not good. At breakfast I had to get my own coffee both days that we were there. They seemed to be understaffed.
The cook at the waffle station was making hand made tortillas. I got 2 and when I tried to get more, he said he was out and that he MIGHT make more" later, but not now " Well, that was the only thing at the buffet that we thought it was good! The sliced mango bowl had only 3 slices left. I asked a girl that seemed to be in charge of replenishing the items if they were getting more and she said" I don't think so". It was 10:30 am. Breakfast service stops at 11:30.
They do not do money exchange at this resort, so be prepared if you need pesos. Checking out was fast and easy.
Over all, I won't say that you get what you pay for, because our room was just like $30 less a night compared to the previous resort that we were 5 days prior to moving to G. R. Solaris and food n drinks were excellent
In addition, this is a property that caters to party goers. There is always something going on at the pool area and the facility, so if you like to party, this might be the place for you.
If you care about the quality of the food and drinks, stay away. I can deal with rude and careless employees if that was the case, but I can definitely NOT deal with nasty food. That will always ruin my stay.
We had a fantastic time at the GR Solaris in Cancun! The entertainment staff puts on fun and exciting activities throughout every day, the waiters, waitresses and bartenders go above and beyond when serving you, the shows every night are really good and entertaining. We had Gonzalo Vidal as our waiter a couple nights and he is the definition of what makes Cancun and GR Solaris so special, a really great waiter! Also good food and great drinks! We cannot recommend this place enough. MAS TEQUILA
Wonderful, Relaxing Vacation Spot On Beach
This was our 2nd stay at the GR Solaris and both vacations were wonderful. The location is convenient to both the airport and the downtown area. The staff is so hard working and determined to make guests happy. The food is very good in the buffets and excellent in Marco Polo/Zai. The beach is beautiful. This is a great resort to let the cares of every day life be forgotten for a while
Absolutely loved it here, we plan to come back in September. Staff, rooms, activities were all great.
Definitely have to give a special shout out to Jesus our bell boy. Absolutely great guy. All staff, entertainment, food, we are already planning to comeback in September this year. We will expect that liquor in our room ā¯¤ļø¸
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