Cancun

IBEROSTAR Paraiso Maya


Email
All Inclusive    

2018 Exceptional Values
Honeymoon:
Bottle of champagne, fruit platter, and Iberostar gift.
Family: First child 12 and under Stays, Plays & Eats Free (valid 5/01-10/31/18). architecture with equally spectacular amenities. Unwind in the lobby bar beneath an exact replica of the famed Chichen Itza pyramid, swim in Riviera Mayas only wave pool, or splash in the water playground. If you're looking to unwind, relax under towering Mayan statues or enjoy quiet time in one of the elegantly appointed suites. Its a Caribbean resort for families and couples desiring an upscale vacation experience. With a 32,000-square foot spa, splash park, wave pool, restaurants, and authentic details in every space, this is relaxation on an impressive scale.

Each piece of furniture at the Iberostar Paraiso Maya hotel is a work of art made of wood, brass, bronze, and limestone. From the giant harp with seashells in its strings to the huge brass vases and a lobby bar which is a replica of the pyramid of Chichen Itza, this luxurious resort can be considered a masterpiece worthy of the best museum. In the hotel's lobby bar, guests will find authentic Mayan ruins and a massive serpent chandelier.

Guests can enjoy nine pools, including three lake pools, an activity pool, two private pools, a lazy river, a splash park for kids, and the only wave pool in Riviera Maya! Golf is also available at the 18-hole, par 72 Iberostar Playa Paraiso Golf Course.

The Iberostar Paraiso Maya hotel is designed to entertain the whole family. Adults can enjoy a cocktail at one of the hotel bars and clubs, while teens have fun with nightly live entertainment. And for children, Lucy's Club is a place where the fun is guaranteed.

This 24-hour all-inclusive hotel offers exquisite delicacies in its five a la carte restaurants (dining restrictions apply), two international buffets, grill/snack bar and ice cream parlor. Lift your spirits even further in Iberostar Paraiso Maya's six bars and lounges. Exchange privileges can also be enjoyed at Iberostar Paraiso Lindo and Iberostar Paraiso del Mar.

Find out more about Iberostar Hotels & Resorts.

Learn more about Riviera Maya.


Pin It

 Share on Twitter
HOTEL LOCATION
The complex is perfectly integrated into the tropical landscape.
Address:
PLAYA PARAISO, PLAYA DEL CARMEN
QR

MX
Local Phone: 984-877-2800
Toll Free Phone: 01-800-00-75-292
Fax: 011-52-984-87-72-849
HOTEL FACILITIES
Barber / Beauty Salon
Boutique Shops
Business Services
Car Rental
Concierge
Currency Exchange
Disco / Nightclub
Laundry / Dry Cleaning Service
Meeting Rooms
Physician on Call
Shopping Mall Nearby
Pools
Number of Pools: 8
Outdoor Pools: 8     
Swim-up Bar
Aside from several other pools, this hotel has the only wave pool in Riviera Maya plus a lazy river.
Golf: ONSITE
For travel thru 12/23/14 - play world class golf starting at 49 per person twilight times. Prime Time play is 79 per person. Rates include shared cart, green fees, taxes and food and beverage.
PD Dye course design. Par 72.
Holes: 18
Lessons Available
Tennis
Number of Courts: 3
Outdoor Courts: 3
Lighted Courts: 3
Court Fee: Complimentary
Water Sports on Site
Fishing: Additional Charge
Scuba: Additional Charge
Wind Surf: Complimentary
Other Sports Available
Other Sports: PADI - SSI diving school (additional charge)
Health Club / Spa
Aerobics: Complimentary
Jacuzzi: Complimentary
Nautilus Equipment: Complimentary
Sauna: Additional Charge
Spa: Additional Charge
Steam Room: Additional Charge
Manicure / Pedicure: Additional Charge
Facials: Additional Charge
HOTEL DETAILS
Luxury all-inclusive resort designed to represent the Mayan culture. The complex has 5 speciality restaurants, a pool bar and 4 more bars. Night club, discotheque. Aside from several other pools, this hotel has the only wave pool in Riviera Maya plus a lazy river. Beach: Located on a beautiful strech of white sandy beach in Playa Paraiso, between Cancun and Playa del Carmen. Check-in: 3:00 p.m.
Check-out: 12:00 p.m.
Year Opened: 2004 Credit Cards: Visa, Master Card, American Express
HOTEL RESTRICTIONS
No Spring Breakers. Long pants for men in ala carte restaurants. Children under 12 not allowed in Gourmet Restaurants.
ROOM TYPES
JUNIOR SUITE POOL VIEW
Located near the beach and pool, this guestroom includes one king bed or two double beds, a fully-equipped bathroom, and a private balcony with pool views. Room also features 24-hour room service, complimentary access to Spa Sensation wet areas, and more.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Fan
Shower
Kitchen
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
SUPERIOR JUNIOR SUITE
Spacious junior suite includes one king bed or two double beds, a fully-equipped bathroom, a living area with a sofa bed, and a private balcony with garden views. Room also features 24-hour room service, a minibar, and more.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Fan
Shower
Kitchen
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
JUNIOR SUITE
Guestroom includes one king bed or two double beds, a fully-equipped bathroom, and a private balcony with garden or pool views. Room also features a minibar, 24-hour room service, complimentary access to Spa Sensation wet area, and more.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Fan
Shower
Kitchen
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
SUPERIOR JUNIOR SUITE FAMILY
Connecting rooms, one with two double beds and the other with a king. Spacious room also features a sofa bed, a private balcony with garden views, convenient location to the splash park, 24-hour room service, priority reservations for dinner, and more.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Fan
Shower
Kitchen
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
JUNIOR SUITE FAMILY
Connecting rooms, one with two double beds and one with a king size bed. Room also features a fully-equipped bathroom, a private balcony with garden views, a minibar, 24-hour room service with children's menu, family amenities, and more.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Fan
Shower
Kitchen
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
DINING
IBEROSTAR Paraiso Maya features 1 meal plan options:
All Meals, Drinks & Tips-Restrictions on the number of a la carte restaurants.
There are 7 Restaurants at IBEROSTAR Paraiso Maya:
L'Etoile y Museo - Gourmet French cuisine served a la carte. Open for dinner only. Reservations required. Formal/elegant dress code.
International Buffet - The main restaurant serves breakfast and lunch only.
La Marina - Outstanding fish and seafood served a la carte for dinner. Reservations required for dinner. Casual/formal dress code. Restaurant is also open for breakfast buffet.
El Tapatio - Gourmet Mexican cuisine served a la carte. Reservations required for dinner. Casual/formal dress code. Buffet breakfast and lunch also served.
El Rancho - Steaks, chops, and superb cuts grilled to perfection and served a la carte. Open for dinner only. Reservations are required. Casual/formal dress code.
La Geisha - Japanese cuisine served a la carte at five sizzling teppanyaki grills. Open for dinner only. Reservations required. Casual/formal dress code.
Grill and Snack Bar - A casual poolside restaurant serving lunch, snacks and grilled items any time of the day.
ACTIVITIES & ENTERTAINMENT
Daily Activities & Entertainment:
Aerobics, exercises, table tennis, volleyball, water polo,catamaran-sailing, windsurfing, Spanish and dance lessons, etc.
Nightly Activities & Entertainment:
Night club, discotheque and weekley theme nights, shows, dance performances and live music.
CHILDREN'S PROGRAMS
Lucy's Kids Club ages 4 to 12 years old, activities include painting, sand castle, movies, games and more.
Applicable Ages: 4 - 12 years old

Children's Facilities
Game Room
Children's Pool
Babysitting Fee: Fee Required

Apple Vacations Customer Satisfaction Score
Hotel Average
What to expect
Food Quality
Comfort
Cleanliness
Service
4111 Recommend
4111 past Apple Vacationers would recommend IBEROSTAR Paraiso Maya to their friends and family



Latest Apple Vacations Review >>
TripAdvisor Web Reviews
Based on 5315reviews
What to expect
Location
Rooms
Service
Value



Apple Vacations Traveller Reviews
Another great vacation
LEON L.
Apr 24 2018
We have used Apple for every trip we've taken to Mexico and they have always been great.
Customer Rating: 

TEST
RYAN O.
Apr 23 2018
Other than food, everything else was great
Customer Rating: 

TEST
THOMAS K.
Apr 02 2018
The common areas and grounds are beautiful, very clean and well maintained. Our room was very dark and had a very strong musty odor. Thankfully we did not spend much time in the room.
Customer Rating: 

TEST
Expectations not met
JAN K.
Mar 07 2018
We should have received a honeymoon package as it was stated on our reservation. We never did. We kept asking about it each day, and a day before we left hotel staff deliver a bottle of wine. We have stayed for 10 days. And a honeymoon package should be a bit better than a bottle of cheap wine. Hotel did not clean the beach at all. Beach was full of sea grass, it was covered in sea grass, and smelled very bad.
Customer Rating: 

TEST
Our Stay
BRANDY H.
Feb 27 2018
Everyone was very nice and helpful. There were a few problems. The room was not ready until 3:00pm, which is probably standard, but I wish I would have prepared a little better for that. The temperature in the room was hard to control and there were no additional blankets. The maid service during the day was very good, however we wouldn't receive turn down service every evening. Besides those couple of things, we had a really great time! The food and pool were very nice. Thanks so much!
Customer Rating: 

TEST
Big, Clean and Happy
FRANK K.
Jan 25 2018
Staff was very attentive. Hotel was very clean and grounds well groomed. 6 out of 7 dinners were great especially the french restaurant. No breakfast items available thru room service, No food at pool side but plenty of drinks. Food and drinks were at beach, Honore bar well stock and change to my taste. Bombay Safire gin available on request. Apple staff was terrible in time management and respect for my time. Estimate were never close and when we try to clarify for the next days tour they did not care!
Customer Rating: 

TEST
A WONDERFUL experience
SPENCER G.
Dec 27 2017
This was a late honeymoon for us and we absolutely loved our experience. Upon arriving the lobby is air conditioned and a cup of lemonade is offered to all guests. We were taken to our rooms, which are in great condition. we had a room that was really close to the El Tapitio restaurant, the pools, and the beach. We thought that the Maya buffet was better than the Lindo buffet, and we also appreciated the menu options. I ordered off the lunch menu there once and was very pleased with the food, and the buffet was always delicious. We visited the Japanese restaurant, the steakhouse, the mediterranean restaurant, and the gourmet restaurant. All of these restaurants offered great service and the food was also delicious. Our favorites were the gourmet restaurant and the Japanese restaurants. We would recommend always going to a la carte restaurants for dinner, as we preferred them to the buffet for dinner. We also enjoyed the plaza area, we got crepes and ice cream one night and tacos when the main dining was closed and we were hungry. The StarFriends activities are also great if you are looking for some exercise and are more of the active type of vacationer. We enjoyed the beach volley ball and soccer, and also did the pool aerobics one day. The StarFriends are so freiendly and good at encouraging people to join in and make the activities fun. Lastly, all of the other staff here are GREAT as well! We were always greeted with smiles and greetings whether it be the cleaning staff, or bar tenders, or servers. We loved our Concierge Elisabeth as well, she was always so excited to see us and greet us. She made us feel right at home, and was helpful with anything we need. The only negative thing I could say was that there were a lot of people on the beaches and pools, and it was difficult to find beach chairs during prime hours. That said, we usually could find something, and if there was nothing at the beach, we would go to the pool where we could always find a seat, it may not be your first choice of seats. While these areas are busy however, if you want a nice quiet area with some privacy, there are a lot of other nice places to relax together, and we didn't find this too much of a frustration. Overall we were very pleased with our trip and would definitely consider coming back in the future. The staff here were one of the biggest things we could not stop talking about during our whole trip. We fully recommend the Maya!
Customer Rating: 

TEST
Awesome week in Mexico
MICHAEL H.
Sep 25 2017
The wife and I just got back from a week in Mexico and had a fantastic time! The resort made a few changes, bottled water at most of the bars to make people feel more comfortable. We sampled our fair share of the liquors and beer at the pool/beech/lobby bars and had no issues! The food was great as always and I never once felt like I was going to be kid napped. Great time!
Customer Rating: 

TEST
Just OK
JAMES J.
Sep 20 2017
Firstly, let me say that our resort was absolutely beautiful. The grounds were well kept. I do feel that the beach front could have been better maintained. It seemed as if the section in front of the "adults only" section of the resort was better maintained than the more "family" oriented portion. Our section was overcome with seaweed. The staff was very warm and friendly and accommodating. Where I had issues were with the food and liquor. One of the larger bars near the wave pool was very slow in service and did not get one order right. The bartenders did not acknowledge you when you approached the bar, even to say, "I'm sorry we are really busy, please give us a minute." They just seemed to ignore you and once they did acknowledge you, did not listen to you order and got it wrong. I was not impressed with the food at all at this resort; it was truly disappointing. I understand that it is an all inclusive resort and to a certain extent you expect the food to be average but I felt the food was sub-par. The only restaurant that was good was the Japanese restaurant, with the steak restaurant coming in close 2nd. We were really disappointed with the Mexican restaurant (baffled). I ended up sticking with wine because the liquor had a bad taste and everything seem watered down. I will say that the staff was so friendly and everyone says hello. Anytime we needed something or had issues with something, they did all they could to resolve the problems. The room was pretty dated and the tub pretty gross. We had security in our room 4-5 times to reset our safe because it kept breaking down. They sprayed for mosquitoes during the day but by nightfall new groups swarmed around our door and flew into our room. We spent a lot of tome killing mosquitoes. Also, we went to a show at the Lindo and in the outside auditorium where the show was help, it was sweltering. No fans, nothing to circulate the air which made it really difficult to sit out and enjoy the show. It's a really big resort and it is beautiful but it really needs to work on somethings. I don't know if I would refer this resort, it had some good qualities but that just did not surpass the bad.
Customer Rating: 

TEST
Overall
SUZANA S.
Sep 13 2017
Place, maid (jennifer) , staff, were great! Excellent for kids, food could be better especially the buffets but it was good! Only thing i did not like was when checking out on our last day you spent that 8th day in the airport instead of the resort. But i would highly recommend!
Customer Rating: 

TEST
Iberostar Paraiso Maya
GARY C.
Sep 05 2017
2nd time at the Maya--outstanding resort--would definitely go again. Have ben to the Lindo twice and the Grand Paraiso twice
Customer Rating: 

TEST
TripAdvisor Traveller Reviews
Iberostar Paraiso Maya
Kris6259, Centreville, Maryland
Mon May 21 08:52:35 EDT 2018
We had an amazing time visiting this resort. All of the staff appeared to work very hard and efficiently. The landscaping and the cleanliness was excellent. However, the staff at the front desk are very insistent on scheduling a breakfast with patrons to review investing in the resorts

Great resort, but not what we expected.
StuLes, P.E.I.
Mon May 21 03:56:49 EDT 2018
We just returned from a 10 day stay at the Paraiso Maya. The staff at the resort were all awesome, always smiling and wanting to make your stay as enjoyable as possible. We stayed in building 63, which we found was a good location for us since we don't mind walking and are used to being in bigger resort complexes. Our room was a junior suite with a pool view. It had tons of space, good sized bathroom. It was always super clean, the bar fridge well stocked with beer, water, etc. The resort has a good layout, and it only took us a couple of days to get familiar with where things are located. The pools were always well cleaned and the grounds were immaculate wherever you walked. The beach areas had lots of papalas to choose from. We did see staff members removing towels from unattended beach chairs. There were little notes on each papala warning about reserving chairs. Every resort says the same thing, but this is the first time we've ever seen it enforced. The gym facilities are top notch, the best selection of equipment we have seen in our 12 trips to the Mayan. Our biggest disappointment was with the food quality and selection, especially at the a la cartes.They were more of a buffet-style and we always felt rushed to eat and leave. There were quite a few times where some of the food trays were left under the heat lamps a little too long; this was pretty consistent with breakfast and lunch as well. Overall this is a good resort, great location between Cancun and Playa Del Carmen, but I doubt we would return.

Great resort.
AandSfromBoston, Boston, Massachusetts
Sun May 20 11:59:00 EDT 2018
Great place to visit. Awesome beach that is well maintained (seaweed cleaned up every morning. Ruben, the beach concierge, is super friendly and accommodating to all guests. Regina works hard all day to keep you hydrated on the beach. Didn't use the pool a ton, but it was massive and cleaned every night. Good variety of food options. Room was very nice and cleaned every morning. The resort staff is amazing and very friendly. Located only 30-45 minutes from the airport. Would recommend this resort to anyone in the future.

Wonderful vacation at Iberostar Paraiso Maya.
Sleptgetaway, Hartford, Connecticut
Sat May 19 13:11:01 EDT 2018
Our room was located in building 60 which is next to the pool and close to the beach. Two room suite with large bathroom that had double sinks, jacuzzi tub and shower. Beds were very comfortable Luis kept our room spotless and well stocked with water, clean towels, etc.and Bety prepared our room before bedtime. All staff was very accomodating and friendly. Concierge at each building to assist with any needs and make dinner reservations. Food was pretty good and in abundance with a variety of restaurants and buffets to be found throughout the complex. Lots of pools and activities during the day and shows every night. Golf carts to take you around if you didn’t want to walk. There is a shopping area, exercise room, tennis, nightclub and casino located on the complex. Chairs on the beach were reserved early in the morning. If you went later in the day, all were taken. Swim up bar at the large pool which also had ice cream shop located above. Grounds were well kept by hardworking staff who seemed to like working there. Enjoyed every minute and hated to leave.

May 8-14, 2018
Gadawg14, canton, ga
Fri May 18 07:08:34 EDT 2018
4th trip to Iberostar and the thing that stood out the most the last 3 times was the employees and service. Employees and service: Excellent, they do a great job and are professional. Iberostar does a fantastic job of hiring people friendly employees and everyone we met had a positive, I want to please attitude. Check in 2:30 pm was good. Went and ate a good lunch and came back, nice room in 60 building. Air worked great, room was cleaned very well, no problems. Beach: love this beach and this is main reason I came back. NICE water and even with seaweed coming in hard a few days the water was mostly clear and awesome! I love that beach there! Beach chairs and palapas was ridiculous, not the fault of the resort. We found chairs everyday and a few days moved in on palapas where shade was as 2 chairs had towels on them for hours with no one there. We moved their chairs in sun and we took shade. Being a big country boy the unknown "claimers" never said a word upon their returns! It got worse when we did find 2 chairs one day as there were no palapas available and an Iberostar employee came and told us we were a few feet, literally maybe 6 feet, too far towards the beach. And he told us we had to move the chairs back. I asked him why and he had a security guard with him, felt bad for that guy as he looked embarrassed by the entire thing. Made matters worse when we saw others doing same thing and they weren't ever asked to move. Another young couple in front off us another day were run off being 8 feet too far out. That man was unhappy also being that the people that occupied those chairs for 4 hours before him and his girlfriend moved there had no one ask them to leave. Iberostar needs to speak with that guy as he was not polite. No excuse as the one given was bogus. Beach service: Fantastic! All employees exceptional and hard working. Cold drinks and the hamburgers and fries were good. Ala cart restaurants: I am sorry but they are all hat and no cattle. I feel bad for the staff. Seafood over cooked. Steaks poor quality. "Gourmet" restaurant nice place, the lobster appetizer was very good. Fish dish was average if that, shrimp dish was farm raised shrimp, no taste. Great presentation but the food was not even average. Real problem. Mexican restaurant same thing. Steak same flank steak all over. Average if that. Soup weak. Service: Excellent Buffets: good with exceptions. Kids running wild and picking up food and putting it back. Need supervision in there. Service: Excellent. Had to ask for butter knife everywhere we went and often there weren't any spoons for salad dressings. Repetitive, appetizers and tuna and salmon appetizers very good. We found things to eat. Breakfasts good. Great service. Food: C if that, hate that but they have an issue with the quality of the meat and dinner meals. Appears the focus now here is on The Grand and Club Premier. Again, the employees that work at the Iberostar Paraiso Maya are excellent people and employees. Smiles and they like to make your stay enjoyable. They made our much needed vacation a good one. THANK YOU!!!Very refreshing daily to see all of them going out of their way to make us tourists happy. I give them all a 5 star rating!!!



The comments and opinions on this Ratings and Reviews section of our website are the views and opinions of TripAdvisor members and AppleVacations.passengers. They are providied 'as is' and we accept no responsibility for any loss, injury, inconvenience or other damage resulting from this information. You should verify critical information (for example passports and visas, and customs) with the relevant authorities, and review our Fair Trade Contract and Things To Know Before You Go (including our Health and Safety Tips For Travelers) before you travel.