Cancun

Dreams Tulum Resort & Spa


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Unlimited-Luxury®   All Inclusive    

2018 Exceptional Values
Extra Value: Unlimited Connectivity:
Free calling to the U.S. and Canada. Apple Exclusive: Free non-stop transfers.
Golf: One complimentary round of golf per person, per day (cart mandatory and extra charge, restrictions apply).
Free Symbolic Weddings: Receive the Dreams Wedding in Paradise Package complimentary when booking the minimum required room category for a minimum of 7 nights. Restrictions may apply. See applebeachbrides.com.
Honeymoon: Receive the Dreams Eternity Honeymoon Package complimentary. This honeymoon package is complimentary when you book a Preferred Club Jr Suite Ocean Front or higher accommodations category for a minimum of 7 nights (restrictions apply*).
Families: Two kids 12 and under Stay, Play and Eat Free during select dates.

Dreams Tulum Resort & Spa sits on two miles of powdery white sand and boasts activities for the whole family! The Caribbean Sea is perfect for snorkeling, catamarans, windsurfing, kayaking, and jumping on the ocean trampoline. Dreams Spa by Pevonia offers a full range of natural curative massage therapies and facial treatments; each designed to soothe your body, mind, and spirit. And to really help you unwind, the Explorer's Club keeps kids happy and busy with their own kind of supervised fun.

Choose from magnificent dining options featuring six la carte and one buffet-style restaurant. Dine at the Seaside Grill, an la carte steak house, enjoy French cuisine in a romantic setting at Bordeaux or visit El Patio for Mexican fare. Seven bars, including pool and beachside, are perfect places to make new friends. As part of Unlimited-Luxury, guests have the option to Sip, Savor & See. Enjoy complimentary dinner and drinks and live evening entertainment at nearby participating resorts from 6pm to 1am. (transportation costs are not included).

Guests are able to enjoy up to one round of complimentary greens fees at the Riviera Maya Golf Club, a Robert Trent Jones II designed golf course per person, per day as part of their Unlimited-Luxury experience (subject to availability/restrictions apply). Guests will have access to the complimentary on-course food and beverage service provided at The Riviera Maya Golf Club.

Find more information about Dreams Resorts & Spas.

Greening Your Life: Part of the Apple Vacations Greening Your Life initiative, this property is Rainforest Alliance Verified, holds the Distintivo S Award for environmentally-friendly tourism, is recognized as a TripAdvisor GreenLeaders Gold Level property, and is recognized by MARTI for carrying out a successful environmental management system. Other green initiatives include programs for turtle protection and tree planting, as well as the sale of sustainable jewelry, art, and fashion through Made in Mexico, Art with Sense.

*Please request your honeymoon package at time of booking. Not available during Christmas and New Years Eve. Subject to availability and double occupancy only. Taxes and gratuity included. Prices and package subject to change without notice. This package cannot be combined with the Dreams Wedding in Paradise Package. Package is only applicable to couples staying within three months of their wedding. Couple must present a copy of their wedding invitation or marriage certificate at the time of check-in.


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HOTEL LOCATION
Located between Playa del Carmen and Tulum and 75 minute drive south of Cancun International airport Dreams Tulum is situated along a stretch of magnificent white sand beach in the Riviera Maya.
Address:



MX
Local Phone: 011-52-984-87...
Toll Free Phone: 1-866-2DREAMS
Fax: 011 52 984 871 3353
HOTEL FACILITIES
Barber / Beauty Salon
Boutique Shops
Business Services
Car Rental
Concierge
Currency Exchange
Laundry / Dry Cleaning Service
Meeting Rooms
Parking(Complimentary)
Physician on Call
Pools
Number of Pools: 2
Outdoor Pools: 2     
Main Activities pool with swim up bar and a Quite Pool plus a refreshing cool water pond "Cenote".
Golf: NEARBY
27 holes at The Riviera Maya Golf Club
Holes: 0
Tennis
Number of Courts: 1
Outdoor Courts: 1
Lighted Courts: 1
Court Fee: Complimentary
Raquet Rental Fees: Not available.
Water Sports on Site
Fishing: Additional Charge
Sunfish Sailing: Complimentary
Scuba: Additional Charge
Snorkeling: Complimentary
Wind Surf: Complimentary
Other Sports Available
Jogging Trail: Complimentary
Bicycles: Additional Charge
Other Sports: Volleyball, American football, soccer, bocce ball, table games
Health Club / Spa
Aerobics: Complimentary
Jacuzzi: Additional Charge
Massage: Additional Charge
Nautilus Equipment: Complimentary
Sauna: Additional Charge
Spa: Additional Charge
Steam Room: Additional Charge
Manicure / Pedicure: Additional Charge
Facials: Additional Charge
HOTEL DETAILS
The magnificent colonial architecture of Dreams Tulum provides the perfect setting to unwind or discover. Enjoy the turquoise water and white sandy beach, tour the Mayan Ruins or explore the cenote caves and tunnels. It is only 5 minutes from the ancient ruins of Tulum. Luxurious accommodations, concierge desk services 24 hours , beautiful rooms with full ocean or garden views Beach: Beautiful private white sand beach. No vendors. Check-in: 3:00 pm
Check-out: 12:00 noon
Total Rooms: 431
Year Opened: 2000 Credit Cards: Visa, Master Card, American Express
ROOM TYPES
HACIENDA PREFERRED CLUB SUITE
623 sq. ft., King bed, Partial ocean-view balcony with hammock, Located in Hacienda section, Bathroom with shower & jacuzzi, Private concierge service, Cable TV, CD/DVD player, iPod dock station, Minibar, Wireless internet ($), Hairdryer, Ceiling fan
Other Amenities -
Air Conditioning
Fan
Shower
Room Service
Balcony or Terrace
Minibar
CD Player
Coffee Maker
Hair Dryer
Radio Alarm Clock
Telephone
Television
Room Safe
JUNIOR SUITE GARDEN ADULTS
King bed and separate area with sofa. Garden view. Maximum occupancy: 2 adults.
Other Amenities -
Air Conditioning
Fan
Shower
Room Service
Balcony or Terrace
Minibar
CD Player
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
PREFCLB DLX GDN SWIMOUT ADULTS
King or two double beds. Separate living area with sofa. Direct swim-out access. Maximum occupancy: 2 adults.
Other Amenities -
Air Conditioning
Fan
Shower
Room Service
Balcony or Terrace
Minibar
CD Player
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
PREFERRED CLUB HONEYMOON SUITE
628 sq. ft., King bed, Separate living area with sofa, Ocean or garden view, Bathroomwith shower & jacuzzi tub, VIP amenities, Concierge service, Balcony or terrace, Secrets box for room service, Wirelss internet ($), Telephone extension in bathroom.
Other Amenities -
Air Conditioning
Fan
Bathtub
Shower
Non-Smoking Available
Room Service
Balcony or Terrace
Minibar
CD Player
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
DELUXE OCEAN VIEW
451 sq. ft., King or 2 doubles, Ocean-view balcony or terrace w/hammock, Located in the Hacienda section, Bathroom with tub & bidet, Mini-bar, iPod docking station, Wireless internet ($), Safe, Ceiling Fan, Hairdryer, Cable TV, DVD/CD player.
Other Amenities -
Air Conditioning
Fan
Bathtub
Shower
Non-Smoking Available
Room Service
Balcony or Terrace
Minibar
CD Player
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
DELUXE GARDEN VIEW
451 sq. ft., Hacienda style room with colonial decoration. king or 2 doubles, Bathroom with shower & bidet, Balcony or terrace with hammock, 29" TV, DVD/CD player, Mini-bar, Room safe, Coffee maker, Iron, Ipod docking station, Wireless internet access ($)
Other Amenities -
Air Conditioning
Fan
Bathtub
Shower
Non-Smoking Available
Room Service
Balcony or Terrace
Minibar
CD Player
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
PREFERRED CLUB JRS OCEAN FRONT
547 sq. ft., King bed, Living area with sofa, Bathroom with shower and jacuzzi tub, VIP amenities, Concierge service, Ocean front with private balcony or terrace, Secrets box for room service, Wireless internet ($), Telephone extension in bathroom.
Other Amenities -
Air Conditioning
Fan
Shower
Non-Smoking Available
Room Service
Balcony or Terrace
Minibar
CD Player
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
PREF CLB JRS GDN SWIMOUT ADULT
King bed and a separate area with two sofas. Garden view.
Other Amenities -
Air Conditioning
Fan
Shower
Room Service
Minibar
CD Player
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
PREF CLUB DELUXE GDN SWIMOUT
King bed or two double beds, separate living area with sofa, privcate terrace and a beautiful direct swim-out access to swimming pool.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Fan
Bathtub
Shower
Room Service
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
JUNIOR SUITE OCEAN VIEW
515 sq. ft., King bed, Ocean-view, Balcony with hammock (except 3rd floor), Located in Hacienda section, Living area with sofa, Bathtub, VIP amenities, Concierge service Cable TV, iPod docking station, Mini-bar, Wireless internet ($), Hairdryer.
Other Amenities -
Air Conditioning
Fan
Bathtub
Shower
Room Service
Balcony or Terrace
Minibar
CD Player
Coffee Maker
Hair Dryer
Radio Alarm Clock
Telephone
Television
Room Safe
JUNIOR SUITE GARDEN VIEW
515 sq. ft., King bed, Garden-view balcony or terrace w/hammock, Located in the Hacienda section, Living area with 2 day beds, Shower, Tub, Private Concierge service, iPod docking station, Wireless internet ($), Mini-bar, Safe, Ceiling fan, Hairdryer
Other Amenities -
Air Conditioning
Fan
Shower
Non-Smoking Available
Room Service
Balcony or Terrace
Minibar
CD Player
Coffee Maker
Hair Dryer
Radio Alarm Clock
Telephone
Television
Room Safe
DELUXE GARDEN VIEW ADULTS ONLY
Adults Only. King bed or two doubles. Garden view. Maximum occupancy: 3 adults.
Other Amenities -
Air Conditioning
Fan
Shower
Room Service
Balcony or Terrace
Minibar
CD Player
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
PREMIUM JRS OCEAN VIEW
547 sq. ft., King or 2 doubles, Ocean-view, Balcony or terrace, Separate living area with sofa, Bathroom with shower & jacuzzi, Secrets box for room service, Cable TV, CD/DVD palyer, iPod docking station, Mini-bar, Wireless internet ($), Safe, Hairdryer
Other Amenities -
Air Conditioning
Fan
Shower
Non-Smoking Available
Room Service
Balcony or Terrace
Minibar
CD Player
Coffee Maker
Hair Dryer
Radio Alarm Clock
Telephone
Television
Room Safe
PREMIUM JRS GARDENVIEW
547 sq. ft., King or 2 doubles, Garden-view, Balcony or terrace, Separate living area with sofa, Bathroom with shower & jacuzzi, Cable TV, CD/DVD player, iPod dock station, Mini-bar, Wireless internet ($), Hairdryer, Safe, Secret box for room service.
Other Amenities -
Air Conditioning
Fan
Shower
Non-Smoking Available
Room Service
Balcony or Terrace
Minibar
CD Player
Coffee Maker
Hair Dryer
Radio Alarm Clock
Telephone
Television
Room Safe
PREFERRED CLUB JRS GDN SWIMOUT
King bed and a separate area with two sofas. Garden view and private terrace and direct swim-out access to swimming pool. Max. occupancy: 2 adults and 1 child.
1 King Bed Other Amenities -
Air Conditioning
Fan
Bathtub
Shower
Room Service
Balcony or Terrace
Jacuzzi
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
DINING
Dreams Tulum Resort & Spa features 1 meal plan options:
All Meals, Drinks & Tips-FULL-Bordeaux Restaurant is adults only
There are 8 Restaurants at Dreams Tulum Resort & Spa:
Himitsu Restaurant - A la carte Pan-Asian and Hibachi delicacies in an elegant Asian atmosphere. Dress is casual elegance. Dinner from 6:00 pm to 10:30 pm.
Portofino Restaurant - Traditional la carte Italian specialties. Dress is casual elegance. Open for la carte dinner from 6:00 pm to 10:30 pm
24 Hour Room Service -
El Patio Restaurant - A la carte gourmet dishes in a contemporary Mexican ambience. Casual attire. Open daily for lunch from 11:00 am to 5:00 pm. la carte dinner from 6:30 pm to 10:30 pm.
Gohan - Susi Bar with the best Japanese delicacies.
Bordeaux Restaurant - la carte French cuisine presented in a quiet and romantic seaside setting Dress is casual elegance. la carte dinner only from 6:00pm to 11:00pm
World Cafe Main Restaurant - Casual attire: Continental brkfst 6:30am-7am, buffet brkfst 7am-10:30am buffet lunch 12:30pm-3pm, buffet dinner 6:30pm-11pm. Special Kids Corner Continental & Mexican cuisine with specialty items & classics.
Sea Side Grill Restaurant - Casual attire: A la carte lunch 12pm-5pm, a la carte dinner 6:30pm-10:30pm located on the beach light snacks or full meals for lunch & steakhouse for dinner
ACTIVITIES & ENTERTAINMENT
Daily Activities & Entertainment:
Soccer field, beach volleyball, board games, shuffle board, and introductory scuba lesson.
Nightly Activities & Entertainment:
Theme beach parties, open air theater, movie every night at the beach, karaoke, disco night, casino night
CHILDREN'S PROGRAMS
Children should be at least 1.80 ft. tall, daily games, activities & fun, children must wear a swimming suit or nappy for health reason, the maximum depth is 1.48ft. Adults are not allowed, Open:10:00am-12:30pm & 3:00pm-6:00pm all year long.
Applicable Ages: 3 to 12 years old
Program Fees: Complimentary

Children's Facilities
PlayGround
Game Room
Teen Disco
Children's Pool
Babysitting Fee: $
Advance Notice for Babysitting: 24 hours

Apple Vacations Customer Satisfaction Score
Hotel Average
What to expect
Food Quality
Comfort
Cleanliness
Service
4174 Recommend
4174 past Apple Vacationers would recommend Dreams Tulum Resort & Spa to their friends and family



Latest Apple Vacations Review >>
TripAdvisor Web Reviews
Based on 4753reviews
What to expect
Location
Rooms
Service
Value



Apple Vacations Traveller Reviews
JOSEPH L.
Jan 03 2018
Our trip was quite good however our first day while waiting to be able to access our room, we went to grab lunch. Attempting to wash up for lunch we discovered that the restrooms had no water. I reported the issue to the hostess and she seemed unaware. She showed me to another restroom that also had no water. I again reported this issue to the hostess and again she seemed surprised. Not the best start to our trip. It was resolved during our meal. That same evening we discovered that our room did not have any hot water. We reported the issue. No one showed up to repair and no one called to update us. We called again and were told that it was a resort wide problem. It took several hours to resolve. Strange that we found ourselves having to resort water issues 4 times on our first day.
Customer Rating: 

Service staff was wonderful.....but
MARY K.
Nov 12 2017
There was a puddle in our room when we arrived. The thermostat would not go below 20 C, and to sleep that is low enough. The first night it did not get below 21 C, so I went to the front desk and told them about it and they said maintenance will be right there---well and hour or so later they showed up. That only resulted in a 1 less degree in temp. Then Sunday, all of a sudden my key and my husbands key did not work. I went, yet again, and there happen to be more people with the same problem. Don't know what that was about. Unfortunately, there were about 3 or 4 groups checking in while I needed to get my key reprogrammed. Not very good. I I I believe management needs to look into what they are doing that is creating such problems. The massage therapists were great! I wish Silvia lived near me in IL!
Customer Rating: 

Extremely clean but.....
JOHN C.
Jul 30 2017
The pool deck area needs resurfacing, one can see the rusty rebar in areas that guests have to walk on. In other areas it's so rough you can almost cut your feet. Everyone wants a tip, even for saying hello. Kind of annoying, don't mind tipping but only do it for great service.
Customer Rating: 

Quality Vacation
TRAVIS D.
Jun 22 2017
This is the second time we have been to the Dreams Tulum (about 5 years apart). It did not disappoint. It is nice to have a private beach, great landscaping, excellent food. The only downsides were longer wait times at some of the nicer restaurants and the cleaning staff seemed short staffed (it was our anniversary and we did not get any of the complimentaries that came along with the anniversary stay). Overall, we had a wonderful vacation and would recommend to friends and family.
Customer Rating: 

Dreams Tulum
KURT K.
Jun 16 2017
1. the dolphin pool needs redone in areas, and take off that popcorn finish at the pool bar. 2. Can you please announce what the entertainment team is doing in other areas. Maybe just a FYI 10 minutes to beach volleyball. 3. Some restaurants took 2 hours to eat. We were seated right away but it took forever in between courses. 4. others in our party did not receive maid service till like 5:30 at night then the turndown was like 1/2 hour later.
Customer Rating: 

Beautiful experience!
RONALD V.
May 18 2017
This is our 1st Apple vacation and 1st all-inclusive vacation. It was exactly what we were hoping for the celebration of our 25th wedding anniversary. The service was impeccable and the food excellent. It is a nice size hotel - it still felt intimate not huge. We went at a good time of year I would believe- early May before the busy summer and family season. It didn't feel crowded and having meals in the restaurants was not a problem in terms of waiting. Lovely vacation!!
Customer Rating: 

Less Than Expected
KENNETH K.
May 11 2017
Staff was friendly, but we frequently received wrong information. For example, showed up for ping pong tournament and no one was there, no sign, no one who had the info. Asked about a special dinner that was advertised and said, ask your waiter, and the waiter knew nothing. All food that should have been hot temperature-wise was, at best, lukewarm. The beach was not very good, small narrow entrance with no rocks, but once in and passed the rocks, it was fine. Sometimes we had evening maid service but mostly did not. The best part of the resort was the friendly staff, even though they gave wrong info. We booked one snorkel trip through Apple rep. That day was windy and water choppy. Before we got on the catamaran we asked the captain if we were going to be able to snorkel and were advised Oh yes. We all boarded, about 14 people, pulled away from the dock in a calm channel, and not one minute later they announce no snorkeling due to wind and choppy sea. It was very rough. They KNEW but didn't say anything until we pulled away and were, quite literally, a captive audience. When I said to the captain, you had to have know, she wagged her finger in front of my face and said, we do not lie.
Customer Rating: 

Dreams Tulum
AMY G.
Apr 24 2017
Older hotel that could use a refresh. Long drive from airport. Beach was not the sugar white clean beach that I expected. Too much seaweed in the water. I didn't even go in. Strong sulfur, sewage smell in the pool/beach area. Would have preferred a newer property closer to the airport.
Customer Rating: 

3'rd time's the charm!!!!
GARRY G.
Mar 12 2017
This was our third stay and wow it hit on every level. Amazing stay with amazing service !!
Customer Rating: 

Had a fantastic time
GARY B.
Feb 23 2017
The only bad thing about our stay at Dreams Tulum was that the time spent there was too short. The hotel staff was friendly and service excellent.
Customer Rating: 

Test hotel review title
RONALD M.
Jan 17 2017
This is a test hotel review
Customer Rating: 

TripAdvisor Traveller Reviews
Exzellente - perfecto
BoobAki, Konstanz, Germany
Sun Jan 21 03:54:56 EST 2018
Great resort, beautiful beach with very soft sand, super employees - always friendly and helpful. Good food, good drinks. The whole resort is very clean. Our most favorite employees were at the Beach: Alfredo, David, Roberto, Eduardo, Ivan, Ernesto, Evaristo, Jose and Jaime. In the World Cafe Nelva, Veronica, Rafael,and Ricardo. At the Barfood Grill Randy was making the best burgers and Pizza. Christian, Ingrid, Gigi and Ricky did a perfect and sporty animation job. The programme was amazing. Muchissimas gracias for all your hard-work and the very pleasant, unforgetable time Laura and Sylvester

Wedding at Dreams Tulum
mfirle1, Kingsland, Texas
Wed Jan 17 10:54:09 EST 2018
This a fabulous to have your wedding. Our daughter was married there this past week and the entire week was seamless. The staff is outstanding and took care of our every need. The wedding was very well attended to by the wedding planner onsite. Would highly recommend for a wedding or just a trip. Loved that the resort is not surrounded by hotels like Cancun. Very intimate and private. Food was excellent with many good choices.

Feel-good factor has a high priority here.
thereshegoesnow,
Wed Jan 17 10:05:46 EST 2018
The hotel offers something for everyone, whether for couples or families. Great hotel facility, daily activities/animation at day and night, perfect clean beach, good gastronomy and outstanding service - there is nothing missing. Particularly noteworthy is the staff! Always a smile on the face, super friendly and accommodating. The hotel has 7 restaurants which had all a remarkably high quality and really add a lot of variety. Reserve early enough at the Concierge Desk to experience the live cooking dinner at Himitsu restaurant. For all other restaurants you do not need to reserve in advance. A special praise to the bar team, great cocktails and excellent service! As the name "Dreams" already suggests, all wishes are fulfilled here. Actually, you do not have to leave the hotel, but the hotel's own shops are very overpriced, our advice is to go to the beautiful city of Tulum at least once. Summarised we had a relaxed and fantastic holiday. We can fully recommend the hotel and will come back soon!

The Good and Bad in Mexico
Chris H,
Tue Jan 16 13:54:31 EST 2018
The hotel had its good and bad points! Good: - Great pool side area - On the beach - Lovely reception and grounds Bad: - Food (generally) - Rooms (plural, we got moved, both were bad) The food speaks for itself and I must say the staff were Brilliant! Bar the breakfast, food was pretty average at best and considering this is a 5* hotel, it became poor. Yes, all inclusive can make doing food well hard, but when the pizza by the pool was the best meal we had all holiday I think that speaks for itself! A good selection of cuisines but with no real method for when they were open or closed. The rooms, we got there in the evening, checked in, went to the room, no problems. After a long flight all we wanted to do was shower and get into bed, unfortunately no hot water, it was just about warm. The next day we complained in the morning, they told us to enjoy our day and it would be fixed by the time we went back to the room. 5pm, back in the room, no hot water, reception again told us no problem they would be on it straight away. An hour later still no one turned up, the receptionist (the only member of staff I speak badly of) didn’t seem to care and said he couldn’t do anything. After finding a manger on my own they agreed to move us to another room the next day. Finally, hot water but this room stank of damp! We give up! Nice hotel, nice staff, average food, 100% not a 5*

My Home in Paradise
SeanQuinn S,
Mon Jan 15 14:57:17 EST 2018
I love this resort. Service and staff are the best - our concierge, Luis Gonzalez paid very close attention to detail making our stay worry free and fun. Food is phenomenal and consistently good. Cocktails are top shelf and made fresh to order - no Margarita mix from a jar at Dreams Tulum!



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