Cancun

Dreams Tulum Resort & Spa


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Unlimited-Luxury®   All Inclusive    

2018 Exceptional Values
Extra Value: Unlimited Connectivity:
Free calling to the U.S. and Canada. Apple Exclusive: Free non-stop transfers.
Golf: One complimentary round of golf per person, per day (cart mandatory and extra charge, restrictions apply).
Free Symbolic Weddings: Receive the Dreams Wedding in Paradise Package complimentary when booking the minimum required room category for a minimum of 7 nights. Restrictions may apply. See applebeachbrides.com.
Honeymoon: Receive the Dreams Eternity Honeymoon Package complimentary. This honeymoon package is complimentary when you book a Preferred Club Jr Suite Ocean Front or higher accommodations category for a minimum of 7 nights (restrictions apply*).
Families: Two kids 12 and under Stay, Play and Eat Free during select dates.

Dreams Tulum Resort & Spa sits on two miles of powdery white sand and boasts activities for the whole family! The Caribbean Sea is perfect for snorkeling, catamarans, windsurfing, kayaking, and jumping on the ocean trampoline. Dreams Spa by Pevonia offers a full range of natural curative massage therapies and facial treatments; each designed to soothe your body, mind, and spirit. And to really help you unwind, the Explorer's Club keeps kids happy and busy with their own kind of supervised fun.

Choose from magnificent dining options featuring six la carte and one buffet-style restaurant. Dine at the Seaside Grill, an la carte steak house, enjoy French cuisine in a romantic setting at Bordeaux or visit El Patio for Mexican fare. Seven bars, including pool and beachside, are perfect places to make new friends. As part of Unlimited-Luxury, guests have the option to Sip, Savor & See. Enjoy complimentary dinner and drinks and live evening entertainment at nearby participating resorts from 6pm to 1am. (transportation costs are not included).

Guests are able to enjoy up to one round of complimentary greens fees at the Riviera Maya Golf Club, a Robert Trent Jones II designed golf course per person, per day as part of their Unlimited-Luxury experience (subject to availability/restrictions apply). Guests will have access to the complimentary on-course food and beverage service provided at The Riviera Maya Golf Club.

Find more information about Dreams Resorts & Spas.

Greening Your Life: Part of the Apple Vacations Greening Your Life initiative, this property is Rainforest Alliance Verified, holds the Distintivo S Award for environmentally-friendly tourism, is recognized as a TripAdvisor GreenLeaders Gold Level property, and is recognized by MARTI for carrying out a successful environmental management system. Other green initiatives include programs for turtle protection and tree planting, as well as the sale of sustainable jewelry, art, and fashion through Made in Mexico, Art with Sense.

*Please request your honeymoon package at time of booking. Not available during Christmas and New Years Eve. Subject to availability and double occupancy only. Taxes and gratuity included. Prices and package subject to change without notice. This package cannot be combined with the Dreams Wedding in Paradise Package. Package is only applicable to couples staying within three months of their wedding. Couple must present a copy of their wedding invitation or marriage certificate at the time of check-in.


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HOTEL LOCATION
Located between Playa del Carmen and Tulum and 75 minute drive south of Cancun International airport Dreams Tulum is situated along a stretch of magnificent white sand beach in the Riviera Maya.
Address:



MX
Local Phone: 011-52-984-87...
Toll Free Phone: 1-866-2DREAMS
Fax: 011 52 984 871 3353
HOTEL FACILITIES
Barber / Beauty Salon
Boutique Shops
Business Services
Car Rental
Concierge
Currency Exchange
Laundry / Dry Cleaning Service
Meeting Rooms
Parking(Complimentary)
Physician on Call
Pools
Number of Pools: 2
Outdoor Pools: 2     
Main Activities pool with swim up bar and a Quite Pool plus a refreshing cool water pond "Cenote".
Golf: NEARBY
27 holes at The Riviera Maya Golf Club
Holes: 0
Tennis
Number of Courts: 1
Outdoor Courts: 1
Lighted Courts: 1
Court Fee: Complimentary
Raquet Rental Fees: Not available.
Water Sports on Site
Fishing: Additional Charge
Sunfish Sailing: Complimentary
Scuba: Additional Charge
Snorkeling: Complimentary
Wind Surf: Complimentary
Other Sports Available
Jogging Trail: Complimentary
Bicycles: Additional Charge
Other Sports: Volleyball, American football, soccer, bocce ball, table games
Health Club / Spa
Aerobics: Complimentary
Jacuzzi: Additional Charge
Massage: Additional Charge
Nautilus Equipment: Complimentary
Sauna: Additional Charge
Spa: Additional Charge
Steam Room: Additional Charge
Manicure / Pedicure: Additional Charge
Facials: Additional Charge
HOTEL DETAILS
The magnificent colonial architecture of Dreams Tulum provides the perfect setting to unwind or discover. Enjoy the turquoise water and white sandy beach, tour the Mayan Ruins or explore the cenote caves and tunnels. It is only 5 minutes from the ancient ruins of Tulum. Luxurious accommodations, concierge desk services 24 hours , beautiful rooms with full ocean or garden views Beach: Beautiful private white sand beach. No vendors. Check-in: 3:00 pm
Check-out: 12:00 noon
Total Rooms: 431
Year Opened: 2000 Credit Cards: Visa, Master Card, American Express
ROOM TYPES
HACIENDA PREFERRED CLUB SUITE
623 sq. ft., King bed, Partial ocean-view balcony with hammock, Located in Hacienda section, Bathroom with shower & jacuzzi, Private concierge service, Cable TV, CD/DVD player, iPod dock station, Minibar, Wireless internet ($), Hairdryer, Ceiling fan
Other Amenities -
Air Conditioning
Fan
Shower
Room Service
Balcony or Terrace
Minibar
CD Player
Coffee Maker
Hair Dryer
Radio Alarm Clock
Telephone
Television
Room Safe
JUNIOR SUITE GARDEN ADULTS
King bed and separate area with sofa. Garden view. Maximum occupancy: 2 adults.
Other Amenities -
Air Conditioning
Fan
Shower
Room Service
Balcony or Terrace
Minibar
CD Player
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
PREFCLB DLX GDN SWIMOUT ADULTS
King or two double beds. Separate living area with sofa. Direct swim-out access. Maximum occupancy: 2 adults.
Other Amenities -
Air Conditioning
Fan
Shower
Room Service
Balcony or Terrace
Minibar
CD Player
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
PREFERRED CLUB HONEYMOON SUITE
628 sq. ft., King bed, Separate living area with sofa, Ocean or garden view, Bathroomwith shower & jacuzzi tub, VIP amenities, Concierge service, Balcony or terrace, Secrets box for room service, Wirelss internet ($), Telephone extension in bathroom.
Other Amenities -
Air Conditioning
Fan
Bathtub
Shower
Non-Smoking Available
Room Service
Balcony or Terrace
Minibar
CD Player
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
DELUXE OCEAN VIEW
451 sq. ft., King or 2 doubles, Ocean-view balcony or terrace w/hammock, Located in the Hacienda section, Bathroom with tub & bidet, Mini-bar, iPod docking station, Wireless internet ($), Safe, Ceiling Fan, Hairdryer, Cable TV, DVD/CD player.
Other Amenities -
Air Conditioning
Fan
Bathtub
Shower
Non-Smoking Available
Room Service
Balcony or Terrace
Minibar
CD Player
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
DELUXE GARDEN VIEW
451 sq. ft., Hacienda style room with colonial decoration. king or 2 doubles, Bathroom with shower & bidet, Balcony or terrace with hammock, 29" TV, DVD/CD player, Mini-bar, Room safe, Coffee maker, Iron, Ipod docking station, Wireless internet access ($)
Other Amenities -
Air Conditioning
Fan
Bathtub
Shower
Non-Smoking Available
Room Service
Balcony or Terrace
Minibar
CD Player
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
PREFERRED CLUB JRS OCEAN FRONT
547 sq. ft., King bed, Living area with sofa, Bathroom with shower and jacuzzi tub, VIP amenities, Concierge service, Ocean front with private balcony or terrace, Secrets box for room service, Wireless internet ($), Telephone extension in bathroom.
Other Amenities -
Air Conditioning
Fan
Shower
Non-Smoking Available
Room Service
Balcony or Terrace
Minibar
CD Player
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
PREF CLB JRS GDN SWIMOUT ADULT
King bed and a separate area with two sofas. Garden view.
Other Amenities -
Air Conditioning
Fan
Shower
Room Service
Minibar
CD Player
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
PREF CLUB DELUXE GDN SWIMOUT
King bed or two double beds, separate living area with sofa, privcate terrace and a beautiful direct swim-out access to swimming pool.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Fan
Bathtub
Shower
Room Service
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
JUNIOR SUITE OCEAN VIEW
515 sq. ft., King bed, Ocean-view, Balcony with hammock (except 3rd floor), Located in Hacienda section, Living area with sofa, Bathtub, VIP amenities, Concierge service Cable TV, iPod docking station, Mini-bar, Wireless internet ($), Hairdryer.
Other Amenities -
Air Conditioning
Fan
Bathtub
Shower
Room Service
Balcony or Terrace
Minibar
CD Player
Coffee Maker
Hair Dryer
Radio Alarm Clock
Telephone
Television
Room Safe
JUNIOR SUITE GARDEN VIEW
515 sq. ft., King bed, Garden-view balcony or terrace w/hammock, Located in the Hacienda section, Living area with 2 day beds, Shower, Tub, Private Concierge service, iPod docking station, Wireless internet ($), Mini-bar, Safe, Ceiling fan, Hairdryer
Other Amenities -
Air Conditioning
Fan
Shower
Non-Smoking Available
Room Service
Balcony or Terrace
Minibar
CD Player
Coffee Maker
Hair Dryer
Radio Alarm Clock
Telephone
Television
Room Safe
DELUXE GARDEN VIEW ADULTS ONLY
Adults Only. King bed or two doubles. Garden view. Maximum occupancy: 3 adults.
Other Amenities -
Air Conditioning
Fan
Shower
Room Service
Balcony or Terrace
Minibar
CD Player
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
PREMIUM JRS OCEAN VIEW
547 sq. ft., King or 2 doubles, Ocean-view, Balcony or terrace, Separate living area with sofa, Bathroom with shower & jacuzzi, Secrets box for room service, Cable TV, CD/DVD palyer, iPod docking station, Mini-bar, Wireless internet ($), Safe, Hairdryer
Other Amenities -
Air Conditioning
Fan
Shower
Non-Smoking Available
Room Service
Balcony or Terrace
Minibar
CD Player
Coffee Maker
Hair Dryer
Radio Alarm Clock
Telephone
Television
Room Safe
PREMIUM JRS GARDENVIEW
547 sq. ft., King or 2 doubles, Garden-view, Balcony or terrace, Separate living area with sofa, Bathroom with shower & jacuzzi, Cable TV, CD/DVD player, iPod dock station, Mini-bar, Wireless internet ($), Hairdryer, Safe, Secret box for room service.
Other Amenities -
Air Conditioning
Fan
Shower
Non-Smoking Available
Room Service
Balcony or Terrace
Minibar
CD Player
Coffee Maker
Hair Dryer
Radio Alarm Clock
Telephone
Television
Room Safe
PREFERRED CLUB JRS GDN SWIMOUT
King bed and a separate area with two sofas. Garden view and private terrace and direct swim-out access to swimming pool. Max. occupancy: 2 adults and 1 child.
1 King Bed Other Amenities -
Air Conditioning
Fan
Bathtub
Shower
Room Service
Balcony or Terrace
Jacuzzi
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
DINING
Dreams Tulum Resort & Spa features 1 meal plan options:
All Meals, Drinks & Tips-FULL-Bordeaux Restaurant is adults only
There are 8 Restaurants at Dreams Tulum Resort & Spa:
Portofino Restaurant - Traditional la carte Italian specialties. Dress is casual elegance. Open for la carte dinner from 6:00 pm to 10:30 pm
24 Hour Room Service -
El Patio Restaurant - A la carte gourmet dishes in a contemporary Mexican ambience. Casual attire. Open daily for lunch from 11:00 am to 5:00 pm. la carte dinner from 6:30 pm to 10:30 pm.
Gohan - Susi Bar with the best Japanese delicacies.
Bordeaux Restaurant - la carte French cuisine presented in a quiet and romantic seaside setting Dress is casual elegance. la carte dinner only from 6:00pm to 11:00pm
World Cafe Main Restaurant - Casual attire: Continental brkfst 6:30am-7am, buffet brkfst 7am-10:30am buffet lunch 12:30pm-3pm, buffet dinner 6:30pm-11pm. Special Kids Corner Continental & Mexican cuisine with specialty items & classics.
Sea Side Grill Restaurant - Casual attire: A la carte lunch 12pm-5pm, a la carte dinner 6:30pm-10:30pm located on the beach light snacks or full meals for lunch & steakhouse for dinner
Himitsu Restaurant - A la carte Pan-Asian and Hibachi delicacies in an elegant Asian atmosphere. Dress is casual elegance. Dinner from 6:00 pm to 10:30 pm.
ACTIVITIES & ENTERTAINMENT
Daily Activities & Entertainment:
Soccer field, beach volleyball, board games, shuffle board, and introductory scuba lesson.
Nightly Activities & Entertainment:
Theme beach parties, open air theater, movie every night at the beach, karaoke, disco night, casino night
CHILDREN'S PROGRAMS
Children should be at least 1.80 ft. tall, daily games, activities & fun, children must wear a swimming suit or nappy for health reason, the maximum depth is 1.48ft. Adults are not allowed, Open:10:00am-12:30pm & 3:00pm-6:00pm all year long.
Applicable Ages: 3 to 12 years old
Program Fees: Complimentary

Children's Facilities
PlayGround
Game Room
Teen Disco
Children's Pool
Babysitting Fee: $
Advance Notice for Babysitting: 24 hours

Apple Vacations Customer Satisfaction Score
Hotel Average
What to expect
Food Quality
Comfort
Cleanliness
Service
4174 Recommend
4174 past Apple Vacationers would recommend Dreams Tulum Resort & Spa to their friends and family



Latest Apple Vacations Review >>
TripAdvisor Web Reviews
Based on 5050reviews
What to expect
Location
Rooms
Service
Value



Apple Vacations Traveller Reviews
Enjoyable Stay
JESSICA H.
Apr 05 2018
We traveled to Tulum Dreams for a family anniversary, and enjoyed our stay for the most part. It was a very family-friendly resort which was great for our multi-generational group. The hotel rooms are adequate, but small. We had some hiccups traveling with Frontier airlines-baggage fees, fees to ensure seats together, etc. Tulum Dreams was also unable to get all 4 of our hotel rooms together, which was a bit of a disappointment.
Customer Rating: 

TEST
Excellent Property
CHAD M.
Mar 11 2018
The resort property and its staff are top notch. Food and drink options were amazing, and the restaurant staff goes out of their way to accommodate for food allergies. Highly recommend this property!
Customer Rating: 

TEST
Wonderful Resort and Wonderful Staff
KELSEY H.
Feb 22 2018
The staff at this resort was phenomenal, Wili took great care of our room, Benito Mojito found us a great list of non-alcoholic fruity drinks and Claudia Xool took great care of us at the restaurants. It was pretty humid in our room, but other than that the whole experience was phenomenal and we would definitely stay again!
Customer Rating: 

TEST
Great Resort
THOMAS M.
Feb 15 2018
Loved the time spent here. Would definitely go back.
Customer Rating: 

TEST
Incorrect rating
TODD V.
Feb 01 2018
We stayed at this resort due to it's 6 golden apple rating. I wouldn't rate it that high. I would rate it maybe 4 golden apples. It's a decent resort. The people were nice. The beach wasn't that great, lots of rocks. We saw people fall every day stepping on those rocks. The food wasn't very good and there wasn't enough selection in my opinion. There's no reason to go to the city of Tulum either really. Not that it's bad, it's just not what I expected.
Customer Rating: 

TEST
Great Hotel and Staff
ZACHARY C.
Jan 29 2018
Dreams Tulum was great! Took about 1.5 hours to get here from the Cancun airport but worth the drive. Hotel is secluded and not in the hotel zone. You can walk the beach in either direction for quite awhile. Beach is gorgeous. Entertainment staff is fun and great at their job. Rooms were clean. Food was pretty good! Expect a sales pitch with hotel coupons and deals right after check in, if not interested just let them finish their pitch (about 5 minutes), tell them no thanks and you can get on with your vacation.
Customer Rating: 

TEST
JOSEPH L.
Jan 03 2018
Our trip was quite good however our first day while waiting to be able to access our room, we went to grab lunch. Attempting to wash up for lunch we discovered that the restrooms had no water. I reported the issue to the hostess and she seemed unaware. She showed me to another restroom that also had no water. I again reported this issue to the hostess and again she seemed surprised. Not the best start to our trip. It was resolved during our meal. That same evening we discovered that our room did not have any hot water. We reported the issue. No one showed up to repair and no one called to update us. We called again and were told that it was a resort wide problem. It took several hours to resolve. Strange that we found ourselves having to resort water issues 4 times on our first day.
Customer Rating: 

TEST
Service staff was wonderful.....but
MARY K.
Nov 12 2017
There was a puddle in our room when we arrived. The thermostat would not go below 20 C, and to sleep that is low enough. The first night it did not get below 21 C, so I went to the front desk and told them about it and they said maintenance will be right there---well and hour or so later they showed up. That only resulted in a 1 less degree in temp. Then Sunday, all of a sudden my key and my husbands key did not work. I went, yet again, and there happen to be more people with the same problem. Don't know what that was about. Unfortunately, there were about 3 or 4 groups checking in while I needed to get my key reprogrammed. Not very good. I I I believe management needs to look into what they are doing that is creating such problems. The massage therapists were great! I wish Silvia lived near me in IL!
Customer Rating: 

TEST
Extremely clean but.....
JOHN C.
Jul 30 2017
The pool deck area needs resurfacing, one can see the rusty rebar in areas that guests have to walk on. In other areas it's so rough you can almost cut your feet. Everyone wants a tip, even for saying hello. Kind of annoying, don't mind tipping but only do it for great service.
Customer Rating: 

TEST
Quality Vacation
TRAVIS D.
Jun 22 2017
This is the second time we have been to the Dreams Tulum (about 5 years apart). It did not disappoint. It is nice to have a private beach, great landscaping, excellent food. The only downsides were longer wait times at some of the nicer restaurants and the cleaning staff seemed short staffed (it was our anniversary and we did not get any of the complimentaries that came along with the anniversary stay). Overall, we had a wonderful vacation and would recommend to friends and family.
Customer Rating: 

TEST
Dreams Tulum
KURT K.
Jun 16 2017
1. the dolphin pool needs redone in areas, and take off that popcorn finish at the pool bar. 2. Can you please announce what the entertainment team is doing in other areas. Maybe just a FYI 10 minutes to beach volleyball. 3. Some restaurants took 2 hours to eat. We were seated right away but it took forever in between courses. 4. others in our party did not receive maid service till like 5:30 at night then the turndown was like 1/2 hour later.
Customer Rating: 

TEST
TripAdvisor Traveller Reviews
Fabulous Family Vacation
Eselen2, Calgary, Canada
Thu Apr 26 07:33:07 EDT 2018
We upgraded to a swim up room and could not have been happier. It was a bit busier at the resort as it was spring break, but we didn't feel any of the busyness at the restaurants or on the resort. The pools were a bit busy, but because we had the swim up we spent our time there instead. The rooms were clean, the wait staff at our swim up were fabulous. We loved this resort.

Not what we expected
Wesley N, Kingswinford, United Kingdom
Thu Apr 26 06:59:45 EDT 2018
Positives: Staff were brilliant very obliging top service from them. Food amazing no complaints. Bed very comfortable. pool & beach bar service great and staff again were brilliant. Alcohol drinks great no complaints. Rooms clean but tired. Beach bathing very dangerous tripping hazards under water saw many people trip and hurt themselves, including myself, warning signs should be placed on beach. Power selling for membership was awful, very off putting, many people complained. Entertainment very poor and repeated itself weekly so we saw a repeat of it on second week. WIFI poor. definitely not worth the money paid. We will not be returning to this resort.

Mixed review
sunworshipperPoole, poole
Wed Apr 25 06:06:22 EDT 2018
The beginning of our holiday was as we’d hoped .. peaceful and relaxing.. as the weekend approached the resort changed a huge groups of American arrived for weddings .. 2-3 weddings a day at the peak .. The resort became dominated by drunken noisy behaviour particularly in the pool which became a no go area for everyone else! I wish we’d known about the amount of weddings and how it would have impacted our holiday before we booked because we would not have stayed at Dreams It’s a real pity because the hotel and its staff are really lovely ( especially Mon-wed )

Amazing service
tgibby99, Nashville, Tennessee
Tue Apr 24 18:51:16 EDT 2018
Adult pool Server, Ivan (“the great”) did an an amazing job taking care of all our needs while we enjoyed ourselves throughout the afternoon. He was friendly and catered to all our needs. Great Job Ivan! Tim

Decidedly average.
billandmich, Crawley, United Kingdom
Tue Apr 24 11:10:46 EDT 2018
First visit to Mexico. We arrived after a 10 hour flight from the UK and upon arrival at dreams the check in was swift and prompt, we were then handed over to a colleague whom we assumed was going to take our bags to our room, how wrong were we, he asked us to take a seat on the patio and then launched into a time share presentation which we quickly recognised and stopped very quickly! Although we were made aware before hand that this might happen I was surprised that they pounced so quickly, not a good start. The room was spacious and clean but the coffee machine did not work and I called three days in a row but nothing happened although I was told it would be replaced straight away, so I gave up I the end. very poor. Food in the world cafe was OK but after requesting coffee THREE times at breakfast which was unacceptable I had to complain to the restaurant manager and explained this as a core basic but the staff seemed more interested serving the table next us as they were American and so much more important! Very poor, but still did not receive any coffee!!! The a la carte venues are at best average. The pools are very nice but are spoiled by the large crowds of Americans who take over and think they own the place, and don't think you can relax as the constant annoying in house photographer is always asking if you want a picture with an exotic bird or iguana, plus the fact there is a constant tractor dredging the seaweed on the beach all the time!!! Don't expect to have a quiet relaxing time here, as it won't happen! Night time shows are good and the entertainment team work hard, pool service is good but I will,leave it to you to make your own opinion. We will not be returning to this venue, but if it's 5* your looking for Dubai or the Maldives are a million miles ahead.



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