Cancun

Riu Palace Las Americas


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All Inclusive    

2018 Exceptional Values
Honeymoon: Surprise gift in room, small bottle of Tequila, king bed (subject to availablity at time of check-in), late check-out (subject to availability at time of departure), complimentary upgrade to next available room category (subject to availablity and upon request), $35 spa credit in Ocean Harmony massage for two (50 min) per adult. (This discount does not apply with other promotions and discounts).


Just steps from the shops and nightlife in Cancun, the adults-only (18+) Riu Palace Las Americas is the perfect place for an all-inclusive Cancun vacation. Step into a lobby that is beyond extravagant, with great columns rising to hand-painted domes in gold leaf and floral designs, a stained glass ceiling, Edwardian furniture in rich satin and extraordinary chandeliers.

All amenities are offered for the first-class traveler: a spa with a rooftop solarium and Jacuzzi, a lavish nightclub with live shows and entertainment, and high-end suites with luxurious furnishings. An infinity pool appears to flow into the turquoise sea framing a white sand beach. Activities include table tennis, volleyball, windsurfing, snorkeling, and more.

Hailed for excellent dining, there is a selection of five a la carte or grand buffet restaurants. Recently revamped menus now offer a wide range of cuisine and finer ingredients at the a la carte restaurants, as well as the incorporation of a vegetarian menu in all restaurants. Fine cuisine is served at Los Arcos Italian restaurant, Sakura Japanese restaurant, Tio Pepe Mexican restaurant, Krystal Fusion restaurant, and a Grill and steakhouse. Domestic and imported drinks are served 24-hours a day and the mini-bar and liquor dispenser in the rooms are restocked regularly.

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HOTEL LOCATION
Beachfront property located in Cancun's exclusive Caracol Beach. The hotel is 6.2 mil es (10 kms) from town and 12.5 miles (20 kms) from Cancun International Airport (CUN).
Address:
CANCUN
QR

MX
Local Phone: 011-52-998-891-4
Fax: 52-984-87-30304
Website Address: www.riu.com
HOTEL FACILITIES
Barber / Beauty Salon
Boutique Shops
Car Rental
Concierge
Disco / Nightclub
Laundry / Dry Cleaning Service
Meeting Rooms
Physician on Call
Shopping Mall Nearby
Pools
Number of Pools: 3

Swim-up Bar
3 swimming pools with sun terraces, 1 with adjoining whirlpool and swim-up bar
Golf: NEARBY
Cancun Golf Club @ Pok Ta Pok- Cancun Hilton golf Course-
Holes: 18
Water Sports on Site
Sunfish Sailing: Complimentary
Snorkeling: Complimentary
Hobie Cats: Complimentary
Wind Surf: Complimentary
Health Club / Spa
Aerobics: Complimentary
Jacuzzi: Complimentary
Nautilus Equipment: Complimentary
Sauna: Complimentary
Steam Room: Complimentary
Manicure / Pedicure: Additional Charge
Facials: Additional Charge
HOTEL DETAILS
Set along the turquoise water of the Caribbean sea this elegant resort is bound to become a favorite of even the most discerning traveler. 372 junior suites and suites located in the very heart of Cancun's exclusive hotel zone. One of RIU's finest resorts with an exceptional level of luxury and comfort. Exchange privileges with Riu Palace Peninsula Riu Cancun, Riu Caribe. Beach: Check-in: 400 pm
Check-out: 11:00am
Total Rooms: 372
Year Opened: 2003 Credit Cards: Visa, Master Card
HOTEL RESTRICTIONS
This is an adults only hotel. Minimum age requirement is 18 years old.
ROOM TYPES
SUITE W/JACUZZI OCEANVW ADULTS
Adults only suite includes one king bed, a separate living room with a sofa bed, a full bathroom, and a private balcony with ocean views and a Jacuzzi. Spacious suite also includes a minibar, a liquor dispenser, and more.
Other Amenities -
Air Conditioning
Fan
Shower
Balcony or Terrace
Minibar
Hair Dryer
Iron
Telephone
Television
Room Safe
Satellite
SUITE OCEAN VIEW ADULTS ONLY
Adults only suite includes one king bed, a living room with a sofa bed, a full bathroom, and a private balcony with ocean views. This spacious suite also includes a minibar, a liquor dispenser, and more.
Other Amenities -
Air Conditioning
Fan
Shower
Balcony or Terrace
Minibar
Hair Dryer
Iron
Telephone
Television
Room Safe
Satellite
JUNIOR SUITE OCEAN CONNECTING
Connecting rooms are two rooms, being sold as one unit. For the room descriptions, please review the Junior Suite Ocean View description.
Other Amenities -
Air Conditioning
Fan
Shower
Balcony or Terrace
Minibar
Hair Dryer
Iron
Telephone
Television
Room Safe
Satellite
JUNIOR SUITE OCEAN VIEW DELUXE
Other Amenities -
Air Conditioning
Fan
Shower
Balcony or Terrace
Minibar
Hair Dryer
Iron
Telephone
Television
Room Safe
Satellite
JUNIOR SUITE CONNECTING ROOM
Connecting rooms are two rooms, being sold as one unit. For the room descriptions, please review the Junior Suite description.
Other Amenities -
Air Conditioning
Fan
Shower
Minibar
Hair Dryer
Iron
Telephone
Television
Room Safe
Satellite
JUNIOR SUITE DELUXE
Other Amenities -
Air Conditioning
Fan
Shower
Balcony or Terrace
Minibar
Hair Dryer
Iron
Telephone
Television
Room Safe
Satellite
SUITE WITH JACUZZI OCEANVIEW
King w/rollaway or sofabed, ocean view with balcony or terrace with jacuzzi, ceiling fan, 21"satellite TV, phone, minibar, liquor dispenser, room safe, living room area with sofa, bathtub, shower, hairdryer, iron/ironing board, WiFi in lobby.
Other Amenities -
Air Conditioning
Fan
Shower
Balcony or Terrace
Minibar
Hair Dryer
Iron
Telephone
Television
Room Safe
Satellite
SUITE OCEAN VIEW
King w/rollaway or sofabed, oc view balcony, ceiling fan, 21" satellite TV, phone, minibar, liquor dispenser, room safe, bathtub, shower, hairdryer, living room area with sofa, iron/ironing board, WiFi available in lobby for free.
Other Amenities -
Air Conditioning
Fan
Shower
Balcony or Terrace
Minibar
Hair Dryer
Iron
Telephone
Television
Room Safe
Satellite
JUNIOR SUITE OCEAN VIEW ADULTS
Adults only guestroom includes one king bed or two double beds, a full bathroom, a living room area with a sofa bed, and a private balcony or terrace with ocean views. Room also features a minibar, a liquor dispenser, and more.
Other Amenities -
Air Conditioning
Fan
Shower
Balcony or Terrace
Minibar
Hair Dryer
Iron
Telephone
Television
Room Safe
Satellite
JUNIOR SUITE ADULTS ONLY
Includes one king bed or two double beds, a full bathroom, a living area with a sofa bed, a liquor dispenser, and more. Balcony or terrace is not guaranteed. Adults only.
Other Amenities -
Air Conditioning
Fan
Shower
Minibar
Hair Dryer
Iron
Telephone
Television
Room Safe
Satellite
JUNIOR SUITE OCEAN VIEW
420 sq. ft., king or 2 doubles, balcony or terrace, ceiling fan, 21" satellite TV, phone, minibar, liquor dispenser, room safe, shower, hairdryer, split-level with living room area with sofa sofa-bed, iron/iron board, WiFi available in lobby
Other Amenities -
Air Conditioning
Fan
Shower
Balcony or Terrace
Minibar
Hair Dryer
Iron
Telephone
Television
Room Safe
Satellite
JUNIOR SUITE
420 sq. ft., 2 doubles beds, ceiling fan, 21" satellite TV, phone, minibar, liquor dispenser, room safe, shower, hairdryer, split-level with living room area with sofa sofa-bed, iron/iron board, WiFi available in lobby. Balcony or terrace not guarantee
Other Amenities -
Air Conditioning
Fan
Shower
Minibar
Hair Dryer
Iron
Telephone
Television
Room Safe
Satellite

OTHER INFO
Cribs available on request basis at no charge.
DINING
Riu Palace Las Americas features 1 meal plan options:
All Meals, Drinks & Tips
There are 12 Restaurants at Riu Palace Las Americas:
Krystal - Fusion restaurant
La Nuit - Lounge bar with terrace
Sakura - Japanese restaurant
La Terraza - Bar plaza
Black & White - Grill and steakhouse a la carte
Capuchino - Coffee shop, patisserie & ice cream parlor
Can - Poolside bar
Art Deco - lobby bar
Los Arcos - Italian restaurant
Cun - Swim-up bar
Tio Pepe - Tapas theme restaurant for dinner
Lounge 24 - Bar with terrace, snacks available 24 hours a day
ACTIVITIES & ENTERTAINMENT
Daily Activities & Entertainment:
Sports and activities: Beach volleyball, table tennis, gym, catamaran, kayaking, sno rkeling equipment, 1 introductory scuba diving lesson in the pool
Nightly Activities & Entertainment:
Live music, shows or RIU evening program (daily); Complimentary access to Pacha disco theque at Riu Cancun open 6 nights a week, drinks included
Apple Vacations Customer Satisfaction Score
Hotel Average
What to expect
Food Quality
Comfort
Cleanliness
Service
2654 Recommend
2654 past Apple Vacationers would recommend Riu Palace Las Americas to their friends and family



Latest Apple Vacations Review >>
TripAdvisor Web Reviews
Based on 6937reviews
What to expect
Location
Rooms
Service
Value



Apple Vacations Traveller Reviews
Perfect Staff!
ANGELA S.
Jan 18 2018
The Staff at our hotel was PERFECT! Always going out of their way to be helpful! We loved this resort. It was our second stay and will be back!
Customer Rating: 

Had a fantastic vacation!
SCOTT H.
Dec 15 2017
We stayed at the Palace for a long weekend. The place is beautiful and very clean. My husband and I are first-time Apple users and Cancun visitors. Both were awesome! We felt like Apple took care of us from when one of their agents met us at our airport and checked us in, to while we were at the hotel, to when we left. The reps are so professional and so organized. The hotel is amazing! We hit the jackpot the first go-around. My hubby is in the food industry and he was blown away by the selection and presentation and taste. Can't say enough about the service. Hardest working people I have ever seen. Seriously, the servers were practically running from table to table, always with a smile on their face. Since this was our first vacation that wasn't camping in the U.S., we were nervous about it. But Apple was always there to answer questions. And the hotel -- can't say enough. We got the jr. ste. ocean front - beautiful!! Bathroom is huge and the fridge was always stocked with soda, water, etc. (I'm a big water drinker and that was a concern for me -- unnecessarily so. Water was easy to be had everywhere!) Some people talk about the rooms being humid. I think the AC did a very decent job, however, this is the tropics! What does one expect? I felt very comfortable in our room. We had bottles of liquor on tap IN OUR ROOM!! While we were there, a tropical storm had blown in, so we only saw the sun the day we arrived, for about five hours the entire time, and we still LOVED this place. I won't bother to mention all the wonderful workers by name bc everyone, and I mean everyone, was always greeting us with a smile on their face and an "Hola!" We brought a bunch of one-dollar bills to tip, so we did tip. I know some people don't, but these folks are so hard working, I wanted to tip. When it was time to leave, there was a mixup with the Apple driver and we had to end up taking a taxi. Dani, the Apple rep at the Palace, was great and tried to find out what was going on. In the meantime, we decided to take a taxi to the airport with another couple and we got there in plenty of time. When we did, there were Apple reps ready to greet us and took care of the driver's fare for us. Then the reps actually escorted us into the airport and got us checked in. We really felt like we had a friend with Apple. We will DEFINITELY be doing this again. Thanks Apple and thanks RIU!!!
Customer Rating: 

maintenance nighnmare
JOHN S.
Nov 24 2017
I wish I knew in advance that the hotel was rehabbing the penthouse above me. The crew of 10+ people worked from 8:00am to after 7:00pm. After I was moved, I lost my ocean view that I paid for. Apple customer service very rude! My new room didn't have hot water. After I complained many times and waited 7 hours, maintenance fixed it!!
Customer Rating: 

Doesn’t get any better!
JUSTIN B.
Nov 17 2017
From the moment we checked in the RIU Las Americas we were impressed.
Customer Rating: 

Love this place...
MICHELE G.
Sep 26 2017
we have been here before and love it. Staff is always very friendly, helpful and always smiling. Food is exceptional, you never go hungry.
Customer Rating: 

Cancun 20017
WILLIAM B.
Jul 23 2017
Rooms on the 8th floor have undependable A/C. Maintenance tried to correct to no avail. Had to change rooms.
Customer Rating: 

Not what I'm used to
PATSY G.
May 11 2017
The 24 hour room service is not true. You can't even get coffee till 7am, and then it's not a full breakfast menu. Mainly pastrys. Very noisy in the room all night. Would not recommend this to anyone.
Customer Rating: 

The Palace
ELLA T.
Apr 29 2017
This was our third trip back to Cancun and our first stay at the Riu Palace. It was a palace for sure. We were amazed how clean the hotel was would recommend this hotel to others. We loved it so much we would retrun to this same hotel.
Customer Rating: 

First time at a Riu
TIRESHA H.
Apr 25 2017
I had a wonderful experience at the Riu the staff was very helpful . The accommodation were very clean! the only downside to my vacation was I was supposed to have a spa credit and I was not given it .
Customer Rating: 

Home away from home
KENNETH H.
Apr 23 2017
A resort was beautiful. The staff that went above and beyond, always cleaning always attentive very restful.
Customer Rating: 

Great food, scenery and staff.
YVONNE C.
Mar 30 2017
Great food, scenery and staff. Entertainment needs some help! Possibly two locations, a smaller bar instead of one for many guests; more variety we do not expect Karaoke on vacation.
Customer Rating: 

TripAdvisor Traveller Reviews
Almost 5 Stars
James P,
Mon Jan 22 11:56:09 EST 2018
Not much to fault with this hotel. Great location, service was friendly and attentive, facilities were new and clean, room was large and comfortable. The only downside was the food. Very average - from the restaurants to the buffet (we made an effort to attend as many restaurants as possible during our 5 day trip). The buffet had a large selection but there was nothing spectacular. Some food look old and stale, whilst others was bland and ordinary. The restaurant food standard was a bit better, but the portions were small and for an “all inclusive” deal, I was a bit taken aback that you couldn’t order more than 1 main.

Outstanding Birthday
Dwain B, Fairburn, Georgia
Mon Jan 22 04:59:26 EST 2018
I decided to do something different this year for my birthday and I choose Cancun as my destination. The Hotel Rui Las Americas seem to fit all of my needs. We arrived a day before my big day and I really didn’t have any expectations but from the moment we arrived I was blown away. At check in Rebecca was outstanding she ask were we celebrating anything special. I told her it was my birthday celebration. Immediately you requested two glasses of champagne for us. Then she upgraded us to a ocean view junior suite. Wow what a fabulous view we had. The room was beautiful and the View was magnificent. The hotel has six choices each day for dinner with no reservations required. You can choose from American Steakhouse, Italian, Japanese, Mexican, Fusion or the all inclusive Buffet. The food is outstanding and service impeccable at each location. However I most say I’m partial to the American Steakhouse. I ate their twice during my stay. My birthday dinner was superb. I had a special request. I had the Black Angus steak filet and a lobster tail which were prepared perfectly. Our waiter Adrian was the best. He went above and beyond the call of duty both times we ate their. I most mention the chef because he prepared our entrees which as I stated were great. The maitre d was also great. Again all of the restaurants were fabulous. It just depends on your taste. Oh before I forget they have a high barbecue on Wednesday and Saturday weather permitting. So we attended the Saturday barbecue and they had everything you could possibly want. There was ribs, chicken, steak, shrimp, burgers, hotdogs and all of the sides. What a feast right at the pool and beach. The hotel is all inclusive and also adults only. So the drinks are flowing from sun up to sun down. The bartenders make whatever you request make sure you request the top brands in your drinks. The entertainment staff are excellent making sure everyone is having a great time. Lastly I most mention the hotel grounds are kept spotless. They never stop cleaning that place. Our housekeeper name was Palir and she made sure our room was spotless each day. Not to mention the turndown service each evening and ensuring our bar was fully stocked each evening. Each suite has its own mini bar and refrigerator stocked with house beverages such as cold beer, water, and soda. I strongly recommend anyone considering Cancun to stay at this location. You won’t regret in.

Great vacation, small beach
Patti P, Louisville, Kentucky
Mon Jan 22 03:34:20 EST 2018
Absolutely beautiful hotel. Immaculate, friendly and great location. Only downfall is the small beach, but for the area it is actually one of the bigger beaches. Bar staff excellent as well as front desk staff. Entertainment was actually good for an all inclusive. Would gladly visit again. Buffets great, steak house god, Italian restaurant ok. Did not try other restaurants.

Great hotel staff could do better.
G4George1, Scottish Highlands, United Kingdom
Mon Jan 22 03:18:35 EST 2018
Ended up staying here on my own but had paid all inc for two, asked for an upgrade as I couldn't drink and eat for two and was told no! which I thought was poor customer service. Got allocated a room with a poor view on the first floor, it had stone bollards blocking the view and only one hour of sun late in the afternoon I asked to be moved and was after two days but this room also had bollards blocking the view! I was told there were no other rooms available but after paying one of the staff on the desk a sweetener I got a room high up with a sea view, money talks. The food was very good and the black and white restaurant was my favourite for surf and turf. The bar staff were good if you tipped but tended to favour the Americans who are used to tipping unlike us Brits. The Italian was very poor but the Japanese was good as was the European, all in all the breakfast, lunches and barbecue were great but its not cheap and you get what you paid for. Would I go back.......yes but not alone. On the plus side I made some awesome American friends and a few Canadians lol

Great hotel
dcamp21062, London, United Kingdom
Sun Jan 21 00:48:48 EST 2018
Cant fault this hotel staff all very pleasant hitel immaculately jept they polish floors all dsy which is my ibly qualm some floorscatre vert VERY slippery. But that's only minor lol. Would stay again for sure



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