Apple Vacations Traveller Reviews
Entertainment was beyond amazing. So much fun! Bartenders and waiters were so kind all the time, always smiling.
Loved RIU LAS AMERICAS
The resort and beach was beautiful. Staff was very friendly and accommodating. I would definitely recommend!
The ocean view from our room was Excellent, how ever the room was very damp and made it uncomfortable for sleeping. We had to have staff reset our safe because it wasn't reset from previous guest. The housekeeper was very good but forgot to restock our water on two occasions, doesn't sound like a big deal but to us it was for we drink lots of water. Other then that the Hotel was Wonderful and I would recommend it. The ocean view from our room was Excellent, how ever the room was very damp and made it uncomfortable for sleeping. We had to have staff reset our safe because it wasn't reset from previous guest. The housekeeper was very good but forgot to restock our water on two occasions, doesn't sound like a big deal but to us it was for we drink lots of water. Other then that the Hotel was Wonderful and I would recommend it. The ocean view from our room was Excellent, how ever the room was very damp and made it uncomfortable for sleeping. We had to have staff reset our safe because it wasn't reset from previous guest. The housekeeper was very good but forgot to restock our water on two occasions, doesn't sound like a big deal but to us it was for we drink lots of water. Other then that the Hotel was Wonderful and I would recommend it.
One of the best resorts I've stayed at!
My husband and I had the best vacation and from check in to check out I don't have one complaint. Fabulous staff and it was so so clean.
Hotel very very clean! Staff friendly and funny!!! Perfect view !! Close to the strip !! Everything was just so perfect ! I will definitly be returning soon! I love mexico !!!!
The Riu Palace Las Americas is an Adult Only All Inclusive Resort. The grounds, pool, hotel are maintained meticulously. All of the restaurants offer a variety of food to choose from - service is fantastic, food is wonderful. The staff is friendly and energetic. Very relaxing stay. Entertainment is wonderful! Enthusiastic performers. Apple Reps on site were great about getting our transportation home, as well as setting us up on a Catamaran to Isle of Mujeras. The crew on the boat were fun and gave good directions about water safety as well as info about the island. Frontier flies non-stop which helped us enjoy more time in Cancun. Loved, loved, loved our vacation!
Great short trip
2nd time to this hotel. First was 7 years ago. The hotel is beautiful and has a great beach area. The swim up bar and entertainment area was great. Food was great. Love the lounge 24 for those late night snacks.
Best All Inclusive Of All Time
I have been to a handful of all inclusive resorts and this by far felt like hitting the jackpot. Every element of this place from the cleanliness to the food/drinks to the view and beach was absolutely amazing. The beach is so beautiful with turquoise blue and clear water. The food was all delicious whether we ate at the buffet or the specialty options. The staff was always helpful and friendly. I cant say enough good things about this hotel. It by far exceeded my expectations.
Riu Palace Los Americas Cancun
This was our 4th visit to this hotel and a favorite in Cancun. Truly about 30 minutes from the airport and with our direct flight we are on the beach by 11:30 day of arrival! Rooms aren't available until after 3-4:00 pm so you should pack a separate tote and plan to grab lunch and just hit the beach for the afternoon. I can't say enough about service from the time of arrival, room service, restaurants, beach service, etc. If anyone knows what customer service is supposed to be, this hotel sets the standard. Five restaurants of choice for dinner including the buffet, which is a different cuisine each evening to keep it interesting. No complaints about foot wherever we ate. We'll be returning - hope to see you there!
2 double beds pushed together to make a queen is terrible. Bed quality was not good.
Beautiful place, excellent service
TripAdvisor Traveller Reviews
We stayed at RPLA for two weeks from 26th April to 10th May. Before we went i spent a lot of time reading trip advisor reviews, so heres mine!
We flew from Manchester with Thomson, the flight was as good as any 10 hour flight is ever going to be. We had extra leg room seats which for anyone over 6ft is worth buying. Cancun airport was as busy as other people had mentioned, but nothing a beer from the bar outside the airport couldnt sort. The coach journey was around 30 minutes in a lovely air conditioned coach.
Before we left for Cancun, like most people we were worried as the weather forecast was predicting 14 days of thunderstorms, as we arrived at RPLA a huge thunderstorm swept in and the rain was torrential.
When you come into the hotel you are met by a huge beautiful lobby area. Check in was quick and simple. We were upgraded to a Ocean view room on the 5th floor, room 520. We didnt notice a mouldy smell at any point during our stay.
Our room was very big and our view was amazing. We had 2 queen beds pushed together, which although we found comfy, you end up sleeping about 6 feet away from the person you are travelling with, this could be a positive/negative for some people. The shower was fantastic. Our room was cleaned every day and sometimes again at night. Our fridge was restocked and the optics refilled daily, there was also an ice machine not far from our room for cool drinks on the balcony. We arrived during a huge thunderstorm and our room felt very damp when we first went in. However, the other 13 days we hardly saw a cloud (Dont listen to the weather forecast!!), the room was less damp after the first day, but did definitely still feel damp. The air conditioning worked well and kept us cool. The big problem we had was with the light switches/fan. Different switches turn on different lights, BUT different combinations of switches turn on/off other lights and the roof fan. Also the different combinations of switches affect which plug sockets are working. Big issue if you think your phone/go pro is charging overnight to wake up and them be flat.
The food at the hotel is fantastic. We ate in all of the restaurants and the buffet. The Buffet has a huge variety for Breakfast, lunch and dinner. The Fusion and the Japanese restaurant were amazing, we were looking forward to eating in those 2 the least but were blown away by the quality - Fillet steak cooked perfectly medium rare. Also, on a Saturday and Wednesday there is a bbq near the beach which is really great.
The drinks are good, with all the servers keen to give you a refill. A special mention to Juan from around the pool who genuinely made our holiday. He couldnt do more for us an wanted to bring us another drink when we were half way through our current one.
The beach and sea infront of the hotel is beautiful. There are 3 pools ranging from quiet to the party pool. We only went into the party pool and it wasnt cold.
The entertainment try their best during the day at the pool with games and competitions. Each night there is a show in the theatre, some were very good, some werent. The big issue is the chairs are absolutely TERRIBLE. The most uncomfortable chair ive ever sat on. I felt that the big let down for the hotel was the options at night. The theatre is half inside/half outside and each night there is a singer on from around 8pm till 9:45 when the main show starts. If your looking for somewhere quiet to have a drink and relax this definitely isnt it. The other bar is more of a piano bar but we didnt enjoy the vibe in here.
The service from the hotel staff was fantastic. Ive never been to anywhere that compares to the staff in this hotel. We felt looked after from the moment we arrived to the moment we left. We took 200 $1 bills to tip, and did so with most drinks/at meals. Please tip as they deserve it.
Overall we had a great holiday and if we were coming back to Cancun then we would definitely have no problems staying at RPLA.
Slice of paradise
The hotel was above and beyond expectations. The accommodation always spotless with very attentive staff. Everything was very well presented and the hotel sits on the ideal beachfront overlooking the Caribbean. We dined at all the restaurants on site but could not fault the buffet which delivered exceptional plates for all.
Service was AMAZING!!!!!!
Rebecca at the front receptionist was a pleasure to work with make sure you get served by Will at the Japanese restaurant William & Santiago made great drinking shots for us each night
Marcos was the waiter by the pool Super friendly
This resort was so amazingly beautiful - postcard perfect! There were several restaurants to choose from in this all-inclusive resort - all distinct and excellent quality! There were two pools to choose from - one that was geared more for "partying" with bar, and the other was more relaxing for conversations, with servers coming around to take your drink order. This is an adult-only resort which was very relaxing! The ONLY negative (and it's a big one for me) was the odd odor. I know it didn't seem to affect everyone in the same way, but for my sensitive nose, I could hardly stand the stench. I literally had to plug my nose when going through the main lobby up to my room. It became faint as you made your way to the rooms, but even the closets held this strange smell that permeated my clothes after coming back from the trip. I live on the Pacific coast and I am used to "salt water" smells that absorb into wood, and I have travelled all over the world to various resorts by the sea. This smell was pungent and much different than anything I have ever encountered. Unfortunately, I have to say that this is the absolute ONLY reason I would not return to this fabulous resort! I loved the service, the beauty, the food, the entertainment, etc. But, I have to be honest in my review of this particular issue. I have read other reviews that people have said they don't smell anything - and I can tell you the stench is far worse on the front desk side of the resort and not necessarily the other side (where my mom and aunt stayed - who said they did not notice it as much). If you have a sensitive sense of smell, do not come here. If you can ignore it, it is paradise!
5 star experience at the Riu Palace Las Americas!
This might be lengthy but I feel the more details you know, the better you are equipped to make a decision. We flew from Toronto, Canada to Cancun Mexico via Sunwing. Despite all of the bad publicity Sunwing has received lately, we did not have any negative experiences on this trip. This was a 6 day trip for us and, as experienced travellers, we travel lightly with carry-ons only. The flight was 3 1/2 hours down and we were processed efficiently at the Cancun airport. As the Riu Palace Las Americas is about a 1/2 hour ride from the airport we purchased only a couple of cans of beer for the ride. Cans are USD $6 each from the vendors at the airport - a bit of a rip, but better than the USD $8 they were charging a couple of years ago.
Upon arrival at the RPLA, we registered quickly, but were told that our rooms wouldn't be ready for several hours, so we did some exploring. The resort is a fairly compact property so everything from pools to bars to restaurants is a short walk away.
The room: At 2:30 we were told that our Junior Suite was ready so we offloaded our luggage into the room. The room was spacious for a Jr Suite with a nice king bed (that can be split into two small double beds), large flatscreen TV, and a mini fridge that was stocked daily with beer (Dos Equis cans), soft drinks and water. There is also a liquor dispenser in every room with 4 premium liquors stocked in it and a coffee maker with both medium roast and decaff coffee. Lots of closet space, with both a digital safe, an iron and robes within. There is also a large 8 drawer dresser. A nice sized balcony with ocean & lagoon views greeted us as well. The washroom is a good size with double sinks, nice tiling and a large shower. A good quantity of shower gels, soaps and conditioners were supplied as well. 24 hour room service comes with every room and there are menus supplied in the room for all of the available room service choices.
TIP: leave your air-conditioning on low with the fan on to keep the humidity lower in the room.
TIP: Do NOT drink the tap water. Use the bottled water for drinking, tooth brushing etc. If you need more water there is a mini fridge in the 24 hour lounge next to the lobby, that is stocked with water and soft drinks. We usually took a couple of bottles of water every time we passed by it.
You will need to put your room card into a card plug just inside the door to activate the electricity, and air conditioning. If you need to charge phones or tablets, do it at night with your room card plugged in.
Pools: As you exit the main doors from the lobby towards the ocean beach there is a large main pool straight ahead of you. It is surrounded by large covered chaise lounges. If you go from there to the right you will find the "party" pool. There is a standup bar on the left side of that pool, and a swim up (pee-bar) bar on the right side of the pool. This is the pool that is used for Aqua Fit, volleyball games, etc. Music is pretty loud latin techno-pop, so it will either be to your liking or not. If you go left from the main pool, there are a large number of loungers under shade covers that extend all the way to the "quiet" pool. There are waiters serving drinks all around the pool areas and the beach. If you walk down the stairs from the patio areas around the pool, you will find yourself on the beach. It's not as wide a beach as the ones we have been to in the Mayan Riviera, but its still a good size and has some length to it, as you can walk down to the Riu Cancun next door and beyond. TIP: your wristband from the RPLA will allow you to use any of the facilities at the Riu Cancun as well. The RPLA is an adults-only facility, while the Riu Cancun next door is a family friendly facility.
The beach is well maintained and there are a variety of beach vendors, but they will not approach you if you give them a polite "No thanks".
The food: Definitely a positive at this resort - the food is excellent. The buffet is excellent and with the themes changing daily, there is always something new to try. My personal preference is seafood and there was always a good variety of that from grilled mani-mahi, grouper and squid, as well as deep fried sea bass and ceviche. If you are into steaks, roast beef, pork dishes, chicken, pasta, pizza, salads, and desserts there are way too many choices to describe. Mimosas or straight champagne (it will probably be a good cava, cremant or prosecco - not sure which) are available at every meal in the buffet. Kudos to my friend Ismael, who provided us with 5 star service and a smile every time we visited the buffet.
There are 5 a la carte restaurants to choose from. We experienced the steak house (surf & turf tenderloin steak & lobster tails were to die for), The Krystal Fusion restaurant (also very good) and the Italian restaurant (I recommend the portobello mushroom lasagna). My wife said the cod was excellent as well. In a slightly different twist from other resorts we have been to, the Italian restaurant is also open for lunch time sittings, which is when we experienced it. We did not eat at the Japanese restaurant, or the Mexican restaurant. Our friends did try the Mexican restaurant and rated it quite well.
Drinks: Beer is Dos Equis draft at the pools, but you can order a variety of bottled Dos Equis brands (Dos Equis, DE Ambar, Sol, Tecate Light) at the buffet and a la carte restaurants. This resort is all Dos Equis, so you won't find Corona here. Liquor at the RPLA is all premium brand, so typically vodka at the pool bars will be Absolut or Smirnoff, gin will be Tanqueray or Beefeater. depending on personal preference, you may have to tell the bartender to go easy with dispensing, otherwise it's pretty easy to quickly get intoxicated. All of the bartenders know their mixed drinks and cocktails well, so you can order pretty much anything and they will know how to make it. My fave is a Dirty Monkey, with fresh banana blended in.
There is a Cappuccino Bar that serves great capps/coffees/lattes as well as pastries just to the left of the main street doors in the lobby. It's open for most of the day, but not in the early morning. Management - see my suggestion below about opening this bar early in the morning.
If you are feeling the urge to eat in the middle of the night, there is a 24 hour lounge next to the lobby near the elevators. Here you will find a variety of both hot (pizza, nachos) and cold foods (sandwiches, donuts, salads), as well as a mini fridge stocked with water and soft drinks. There is also a coffee/cappuccino machine and a set of draft beer taps. TIP: If you want a coffee before the buffet opens at 7 am try to get to the coffee machine in the 24 hour lounge early. By close to 7 am there is quite a line-up for it. If management is reading this, you need at least one more coffee machine installed in the lounge to reduce the line-ups, OR I would suggest opening the Cappuccino Bar at 6:30 am when most people are craving that morning caffeine.
Entertainment: A different show every night, most of them pretty good. Kudos to the animation team as they put in really, really long days getting us to participate in pool and beach activities, rehearsing as well as entertaining us at the shows. TIP: there are no washrooms in the theatre, which means you have to walk to the lobby washrooms. If you walk just to the left of the stage and go thru the tall door, it will take you straight into the lobby bar and a much shorter walk to the washrooms.
The on-site Renova Spa: pricey, but according to my travel companions, well worth it. A full body wrap and massage will run you USD $149, while a 30 minute back massage will cost USD $69.
There is also a small store in the resort just off the lobby that sells a small variety of souvenirs, cigs/cigars, and clothing. There is also a mall just down the street across from the Riu Cancun, called the Plaza Caracol. Souvenirs, clothing, silver, etc can be bought there for very reasonable prices. If you are buying silver, there is one store there out of about three selling jewellery that I would recommend. It's called Sol y Luna Jewelry. Everything is .925 registered silver and they sell by weight and do give you a receipt with the certified weight. It looked to have a Trip Advisor recommendation poster on their window as well.
Money TIP: Some people carry USD, which is accepted just about everywhere. I carry both USD (small amount for tips) and MEX pesos for purchases. I order and purchase the pesos in Canada at the bank before we leave as the exchange rate is far better than what you will receive anywhere in Mexico. Most places list their prices in pesos so I prefer to pay in pesos as their conversion from pesos to USD will leave you on the short end once again.
TIP on tipping: no it's not required at this resort, but I do reward good service as most of these good people do not make a whole lot of money in the service industry and tips probably help them out a lot.
In summary, our experience at the Riu Palace Las Americas was top notch and I would not hesitate to recommend this resort to friends and family. Food, drinks, accommodation and SERVICE are second to none. All facilities are within a short walking distance.
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