Apple Vacations Customer Satisfaction Score
What to expect
7399 past Apple Vacationers would recommend Secrets Capri Riviera Cancun to their friends and family
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TripAdvisor Web Reviews
What to expect
Apple Vacations Traveller Reviews
We loved it!!
Everything about the resort was perfect. I have already recommended it to all our friends. We hated to leave, but definitely plan to return.
We did not utilize the Apple transfers
I was shocked at how so many people were trying to upcharge us something. Like reserve a table for a show, you must buy a bottle of wine for $ 100 that I could buy for $ 10. This was from the waiters at various restaurants. And waiting for the bus, we were solicited to take a tour of another Capri resort. I was in Cancun for less than 1/2 hour and was not even at the hotel. Once at the Capri, we were approached numerous times to take the tour at the other Capri. There are too many people trying to sell you extra things.
We had a great time, staff was wonderful especially Christian, Julio, Oscar, Theresa, and Orlando. The only complaint we had is upon arrival we do not like being questioned and having excursions or timeshare stuffed pushed on us. It is a turnoff and if we wanted to do something we would have contacted them, but otherwise we don't want to be bothered.
Everything we read was accurate. Everything felt so casual and relaxed. Every employee had a smile on their face and was so friendly and willing to help. The beach was great overall, but we happened to be there during kelp/seaweed season. Not a big deal, as they were very attentive to make sure it was as clean as possible it just would have been nice to have not had to step over it. The food was also as described: not the best, but it was good. The restaurants were surprisingly disappointing, as the best food we had was surprisingly at the buffet. All of the drinks were served very fast, but we couldn't seem to get really inebriated no matter how hard we tried. But this place was such a beautiful and we'll kept place that all of the downfalls are completely overlooked.
We stayed at Secrets Maroma previously and this was horrendous in comparison to Maroma and Now Saphire. The food was very poor quality and under cooked. Had to ask multiple times to have something actually cooked how it is supposed to be. Food selection was poor. Portofino was good! Check in was abysmal as we weren't listed and they would give us a king bed without a long fight when they had a few available. This is a brief description of a very poor quality vacation. We were very disappointed as we have had great food and experiences at other Apple resorts.
I really wanted to love this resort. It's really pretty, it's smaller - which I liked - and the staff seemed far more genuinely friendly than at the other Secrets I've stayed at (this is my 6th). BUT...there are a lot of maintenance issues. Our toilet didn't flush properly for the first 5 days we were there even after someone came up and worked on it for about an hour. My friend's room had a lot of leaks from the heavy rains we experienced the first two days of our stay. The whole hotel had a lot of leaks from the rains and the staff couldn't keep up.It's missing two of the restaurants most of the other Secrets have - Le Patio (really, no Mexican restaurant at a Mexican resort?), and Bordeaux. Pool service was spotty and slow. The food at the restaurants was very good and the guacamole at the pool was excellent. There are just too many issues at this Secrets for me to return. Sorry!
Great destination resort
Resort was very clean and well maintained. Staff was very efficient and could not do enough for you. My only complaint is that when we ate at the buffet (2 times) during our stay the food was cold, for some reason it could not be kept hot after it was out there for a while. Food in the restaurants was very good, small portions but you just had to order an extra appetizer or salad.
2 years, undesirable changes
We were here 2 years ago and EVERYTHING was over the top and remarkable. This year we brought our parents and was actually embarrassed by what was there compared to then. Food was mediocre, entertainment inside was discgusting to the point that many walked out. Never once seen our conciere in 7 days. Dessert night was less than adequate. We could only judge our experience by our previous one 2 years ago and was very dissatisfied.
rating of 4 stars is appropriate
we stayed a week with a group of 10 for my wife's 50th birthday. This hotel was perfect size as its smaller than your mega resorts. Thus our group stayed together which was out intention. We had a blast.
The hotel is a little older - 15 years old so there are always some things you can pick apart but generally the grounds, staff and experience were wonderful.
The dining overall was good. The buffet each morning was really good. The seafood and Italian were good to very good.
We upgrades to an ocean view room - worth it. Our maid service was attentive although we never did figure out how to adjust our thermostat as it felt like a meat locker. We called for maintenance - not sure they came but it never worked so we just turned it off.
The only other issue was with the concierge. Being a special event and a larger group, we tried to book a few things in advance. An example was a dinner reservation the night of her birthday. They said they would be happy to do so for $100 extra per couple. I felt like they wanted to upcharge anytime they realized we had a larger group. Typically the upcharge was each couple had to commit to buying a bottle of wine. Overall not a big deal however I did not come away thinking our special event meant much to them - and we understand that.
So overall this was a great trip with great friends. We enjoyed the resort thoroughly and would consider a return.
The Secrets Capri Riviera Maya is a wonderful resort for a relaxing getaway. We loved that it was smaller and everything was so close. The beach here was beautiful! The staff is so friendly and helpful. Our only complaint was that the pool was not heated as advertised. Other than that, everything was excellent!
TripAdvisor Traveller Reviews
Wonderful Visit to Secrets Capril Riviera
We visited this resort from May 12 through May 18 as our son was getting married there. Having never been to this part of the Caribbean before, we actually didn't know what to expect. This resort was everything we hoped for an more. We booked a tropical view King, and had a partial ocean view from our patio which was lovely. The room was very comfortable, and so clean. It was larger than we had expected, and we had no issues with it at all. Loved the bathroom with the double vanities and jetted tub!
The beach was lovely as well- lots of seaweed, but there was always someone working on clearing it. The pool, aas mentioned in previous reviews needs some tile work, but that did not stop us at all from enjoying it.
I used the fitness center daily, and it had plenty of good, well kept equipment.
We found that the best meals overall were breakfast and lunch.We ate in the buffet, as well as at the pool barbeque and the beach restaurant. Dinners were more hit and miss, but overall the food was good. There were some meals better than others, but we certainlywouldn't let that deter us from coming back
The staff was wonderful- from the concierge, to the wait staff in EVERY restaurant, the pool and the beach. Bartenders made great drinks, and it seemed everyone was trying to do as much as possible to keep every guest happy.
Our son and daughter in law's wedding was lovely, well staffed, great food, and very well orchestrated. I know they were happy too! Even the weather cooperated.
Overall, I would say that we regretted not staying longer, and will definitely be back- sooner rather than later!
Another great trip home
Great to be back and simply put a continuation of our first visit and the excellence we experienced at that time. Would not hesitate to go back or recommend but there are other Secrets to explore.
People of note: Oceana - Fransisco, Perla, Candeleria, Paola and Jesus; Portofino: Denis; Rendezvous: Karilu, Jhoy, Lucero and Pasqual; Poolside: Roberto (for remembering us); Buffet: Eddie and Dimas.
Good deal for the price!
We have been to AM Resorts branded hotels 9 times and have never been disappointed. The property is older and not as modern as some of the other Secrets, but the service is good and the employees are very friendly.
The food was very good, although The Cactus Club Breakfast could use some work. Our bacon was not cooked the first morning and my mom had burnt eggs the next day.
One of the biggest gyms of all the properties weâ€™ve stayed at! Some of the machines could use a deep clean, but there is something for everyone! Could use one more treadmill - there was always a wait in the morning.
Maid service and turndown advice were wonderful - they even left flowers and notes. Our favorite employee was Sosa - heâ€™s the best waiter at the pool.
Not our favorite Secrets property, but if you want the Secrets experience on a budget -this place will fit the bill.
Upon arrival we were handed fresh towels and a glass of champagne. Check in was a breeze. We upgraded to a partial ocean view which was worth every penny. We had a great view of the pool and views of the ocean. The entertainment staff was wonderful always had activities throughout the day and into the evening. Juan at the swim up bar is amazing. We enjoyed the buffet for breakfast, the Cactus grill for lunch and Portofino for supper twice. Overall all the resort is beautiful and staff are absolutely amazing.
The walls are very thin in rooms. We could hear our neighbors talking.
Pool needs attention bad. Tiles missing on both sides.
Quality Couples Trip
Resort was beautiful & well maintained. All of the staff I encountered was extremely friendly & helpful. All of the amenities were described & made for a nice trip. Only concern was the abundance of mosquitoes as we were both bitten at last a dozen times, no exaggeration. They provided spray & it largely works, but you better use it because it you don't, you will regret it. If they can better control the mosquito issue, this is easily a 5 star resort.
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