Apple Vacations Traveller Reviews
Secrets Capri Riviera Cancun, gorgeous hotel and resort
We had a fantastic time at Secrets Capri, it is absolutely beautiful. However, mattresses were too "firm", didn't sleep well. Also, the room was advertised as having Queen sized beds, we really didn't think they were Queen. Seemed smaller like Full. Our room was missing the hairdryer, we asked 3 times for one as we didn't pack one. We upgraded our room a few days later and that room had one. Bad hairdo for a few days. Otherwise, loved the elegance and decor of the resort. It is absolutely spotless. The staff was plentiful, always smiling and saying Hola! The food was excellent although drinks were weak, even the predinner martinis, having 2, I felt absolutely nothing from them. I still would highly recommend Secrets Capri Riviera and would definitely go back again.
We visited Secrets Capri for 5 nights and it was AMAZING! Our first trip to Mexico and an all-inclusive. We were blown away with how beautiful the facilities are and how friendly the staff is. The room was a bit musty smelling but I have heard that is common in tropical climates. The service at the pool was the best. Our poolside waiter was Roberto and we absolutely LOVED him. By the time our drink was gone, he was handing us another. I was a bit bummed with the service in our room. We only had incense 2 nights because he never replenished it. He didn't leave chocolates. We even tipped him morning and night. It was disappointing that we didn't get those cool towel sculptures either. The pool is way too cold. I understand it's cheaper not to heat it but it is uncomfortably cold. The bartender at the swim up bar was so awesome and entertaining. Speaking of entertaining, wow, the entertainment crew was so much fun! The service at the beach side restaurant seemed to hate their jobs. It was unfortunate because the view is great but the service is definitely lacking personality. The hotel is older so it is a bit dated and needing some repair but I will still recommend it and return ASAP.
Had a great time, very relaxing.
Great room and the service was excellent everywhere we went.
secrets capri is a tropical paradise
This is a great place for adult trip if you want a restful - lowkey va ca. The entertainment staff is friendly but not pushy. Entertainment was much improved since our last trip 5 years ago. Beach is a gorgeous couple mile stretch of white sand. Lobby bar was great with Cesar doing some magic tricks, and very nice muscial entertainment each night. DO NOT buy upgrade to dinner shows, just do buffet. Not worth the extra money and service was slow for those who did upgrade the two nights of outdoor entertainment. Easy cab ride to town and golf. Spa was really nice!! Bit overpriced but they have daily specials so use one of those. My room was first floor beachfront, well worth the extra money. I have never seen such a meticulously kept beach. Palapas go quick so get up early and throw a towel on a chair to reserve. We love this place and will certainly return!
This was our 2nd visit to Secrets Capri. We loved our Ocean View room (265), the food was amazing, and the staff were top notch!
Check-in was non informational and we had to figure out how and where to get to our room. After we declined the sales pitch to look at the secrets brand they left us to figure things out on our own. Food was really bland.
Secrets is the best all inclusive adults only chain.
We had a wedding party of 28, 14 rooms. Everybody was very pleased with our vacation experience.
Would highly recommend this resort!
We booked this trip for a quick 3nights birthday vacation and we had such a great vacation. The resort is smaller and I loved that everything was near by and we didnít need a golf cart to get to dinner or the beach. It was easy to go from drinking at the pool bar to relaxing on the beach. The service was wonderful at the pool, beach and the restaurants. We chose this resort specifically because they called out that they have gluten free options. Iím used to being disappointed with the gluten free options available, maybe it was my low standards but I was really happy with the knowledge the staff had at the restaurants. I also feel the need to call out how amazing the beach was! Not a stone in sight, itís smaller beach but well groomed and easy to walk into the ocean to cool off.
A great resort
The only complaint I have is I didn't want to leave the resort.
Fiesta Mexico - Group Vacation! Excelente!
Absolutely no complaints. The service was top notch, the food was incredible and the resort as a whole was fun & friendly. My only disappointment was related to the beach, or lack there of. This is not a beach I would recommend swimming, which was a let down for me personally, but did not at all affect my week. The pool, staf & activities provided more than made up for lack of beach. We did determine that the pool was going to be upgraded, which would only improve the experience.
Apple group alone, made me feel incredibly safe, which is important to me
Our group of 8 people all agreed we would visit this resort again!
Secrets Capri 9/17
The hotel was beautiful. Air conditioning in all common areas was very poor to almost non-existent. It was extremely HOT outside & only in our room could we actually cool off. The pool has walk in areas at each ends & steps in the middle. There were MANY broken tiles & I cut my foot on one of them. I talked to other guests, also sporting band-aids The walk-in's were extremely slippery/slimy and dangerous. We saw MANY people fall & fall hard. The pool seemed to lack much, if any, chemicals to prevent that slimy feel on the bottom. I got sick the second day from the food at the Sea Side restaurant. I had the salad bar & cerviche. This hotel, at this point in time, is NOT a 6 Golden Apple facility.
TripAdvisor Traveller Reviews
25th Anniversary Trip
Still in AWE! Secrets Capri is Fantastic! We had an amazing 5 day stay~ Our View was perfect, upgrade to Ocean view, its worth every penny~ simply breathtaking! (rooms 303-306) the rooms are very clean, on the smaller size from a few other resorts I've been too, but big enough for 2 - you're not living there in your room!! The food was great, Hibachi was outstanding, Oceana calamari is off the chart!! Fish taco's at the beach grill are fantastic! Excellent drinks, great service~ TIP your servers its goes a long way, they deserve it and you are treated like Royalty!! We had our bed decorated each evening, rose petals & chocolates - turn down service & room service is top notch! The Spa was fantastic, Wendy & Ana know how to give a great couples massage. The beach is beautiful, not gigantic but perfect in my eyes. The pool water was chilly, the hot tub was perfect. Entertainment was okay- the DJ played very little American music, it seemed as if some of the staff came to dance each evening around 10pm which is when the music changed to all Latino. Pool tables, dart boards, ping pong, jenga & card games all in the sports bar! Coco Coffee bar was great. & pretzels are outstanding! The Lobby bar made AWESOME Mango Martini's, try one!!! I could go on & on .....I can't say enough about Secrets Capri other than you won't be disappointed! I've been to 8 other resorts(3 secrets)and this one is at the top of my list as a favorite, I can't wait to return! I highly recommend it!!
LOVE LOVE LOVE
We are lovers of Cozumel and went here to Playa with a group of friends and it was great!!! Still love my Cozumel but would definitely go here again!!! The rooms were roomy and comfortable, the staff were helpful and friendly and not overbearing. The food was delicious and had a great selection. The resort was only 15 minutes from 5th street for shopping.
Very well cared for intimate resort. The staff is exceptionally helpful and attentive. They make it easy to plan outings, make reservations, etc. The shows were really fun. There were several restaurants offering a variety of food choices.
My husband and I stayed here last week celebrating our wedding anniversary! It was absolutely amazing, beautiful resort! Everyone was so friendly and welcoming. Service is excellent everywhere. Our favorites were: the Hibachi Dinner with Umberto! best meal of the week; Bar tenders at the pool bar and beach bar were perfect and so friendly; Service on the beach excellent; Yoga in the morning so relaxing; Our room was amazing and very comfy; the beach was the prettiest one in the area because we walked along and saw others that were not as nice; The Elvis impersonator and "Bob" the comedian and magician were our favorite shows; Our only complaint would be that the pool is advertised as heated and it is not. Apparently it has been broken for several years so they need to fix it or take it out of their advertisement
This resort is beautiful! The rooms are very nice (we had a Jr suite, poolside) and it has a beautiful beach area. There is dining on the beach for breakfast and lunch, and there is a lunch buffet offered daily poolside. All of the restaurants were exceptional, we really enjoyed the steak house and Cactus Grill. All of the staff (wait staff, entertainment, desk, bartenders, housekeeping, etc) were all very nice and professional. A few negatives were they offer special evening dinners with entertainment, but to reserve a table you have to purchase a bottle of wine (30+), But overall we had a wonderful time, never wanted for anything. If you feel like exploring, walk down the beach to the left. Walk past several other resorts and you will come to a beautiful inlet area where you can swim, and for a fee, they have kayaks for rent ($30 per kayak for us) to go into the mangroves and a Cenote, very pretty... we loved it! They do have kayaks at the resort for no fee, but you can only take them out in the ocean area near the resort. Would definitely go to Secrets again!
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