Cancun

Secrets Capri Riviera Cancun


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Unlimited-Luxury®   All Inclusive    

Rated "Best Hotel Chain" by Apple Vacationers 2011-2017.

2018 Exceptional Values
Extra Value: Unlimited Connectivity:
Free calling to the U.S. and Canada. Apple Exclusive: Free non-stop transfers.
Golf: One complimentary round of golf per person, per day (cart mandatory & extra charge, restrictions apply).
Free Symbolic Weddings: Receive the Secrets Wedding in Paradise Package complimentary when booking the minimum required room category for a minimum of 7 nights. Restrictions may apply. See applebeachbrides.com.
Honeymoons: Receive the Secrets Eternity Honeymoon Package complimentary. This honeymoon package is complimentary when you book a Preferred Club Junior Suite Ocean Front or higher accommodations category for a minimum of 7 nights (restrictions apply*).

Secrets Capri Riviera Cancun, an adults-only, all-Preferred Club resort in Riviera Cancun, exudes Mediterranean charm and romance in a villa-style setting. Just 35 minutes from Cancun and five minutes to the shopping and fun of Playa del Carmen, this unique, concierge-style resort was designed to connect your mind, body, and soul. Intimate surroundings set the tone for achieving ultimate rejuvenation. Start the day with a yoga lesson or seaside spin class, indulge in soothing treatments at the Secrets Spa by Pevonia, or learn deep breathing meditation techniques, all at your leisure as part of your Unlimited-Luxury stay.

Luxurious guestrooms and suites are designed to reflect the romance and charm of a Mediterranean villa, each featuring a four-poster canopy king-size bed (or two double beds), private terrace or balcony, full marble bathroom with Jacuzzi, complimentary mini-bar, and much more.
Savor international cuisine at any of five gourmet restaurants, complete with dishes to satisfy every taste. Delight in health-conscious, gourmet cuisine including gluten-free, sugar-free, vegetarian, and organic options. Feel like a night out? Enjoy drinks, dinner, and live entertainment at select neighboring resorts with Sip, Savor, and See, available from 6pm to 1am. (transportation not included).

Greening Your Life: Part of the Apple Vacations Greening Your Life initiative, this resort is Rainforest Alliance Certified and holds a Travelife Gold Certificate. Participation includes the Sea Turtle Protection program, as well as Planet Hour, Earth Day and monthly beach cleanup campaigns. Guests have the option of reusing towels and sheets. Behind the scenes, Secrets Capri Riviera Cancun uses treated water to irrigate hotel gardens, energy-efficient lighting, avoids chemical waste with laundry efficiency programs, and participates in a toner and battery recycling program. Additionally, this resort protects local flora and fauna and offers awareness programs and ecological tours to a preservation.

Find more information about Secrets Resorts & Spas.
Learn more about Cancun.

*Please request your honeymoon package at time of booking. Not available during Christmas and New Years Eve. Subject to availability and double occupancy only. Taxes and gratuity included. Prices and package subject to change without notice. This package cannot be combined with the Secrets Wedding in Paradise Package for both to be received complimentary.The Secrets Eternity Honeymoon Package is only applicable to couples staying within three months of their wedding date. Couple must present a copy of their wedding invitation or marriage certificate at the time of check-in. Package is available to all guests when purchased at the selling price.


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HOTEL LOCATION
Ideally located between Cancun and Playa del Carmen and just a short 35 minutes drive south of Cancun International Airport. Surrounded by a string of sparkling beaches, Mayan archaeological sites and tropical coves.
Address: PUERTO JUAREZ, KM. 299
PLAYA DEL CARMEN
QR

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Local Phone: 011-52-984-873-4
Toll Free Phone: 1-866-GO-SECRETS
Fax: 52-984-801-4881
HOTEL FACILITIES
Barber / Beauty Salon
Boutique Shops
Business Services
Car Rental
Concierge
Currency Exchange
Disco / Nightclub
Laundry / Dry Cleaning Service
Meeting Rooms
Parking(Complimentary)
Pools
Number of Pools: 1
Outdoor Pools: 1     
Swim-up Bar
1 huge 16,145 sq. ft. heated swimming pool with vanishing edge & sloping entry, outdoor jacuzzi, swim up pool bar
Golf: NEARBY
18 holes at Grand Coral Riviera Maya
Holes: 0
Tennis
Number of Courts: 1
Outdoor Courts: 1
Lighted Courts: 1
Pro Onsite
Water Sports on Site
Fishing: Additional Charge
Sunfish Sailing: Complimentary
Scuba: Additional Charge
Snorkeling: Complimentary
Hobie Cats: Complimentary
Paddle Boats: Complimentary
Wind Surf: Complimentary
Other Sports Available
Jogging Trail: Complimentary
Bicycles: Additional Charge
Other Sports: Archery, euro-bungee, golf cage, tennis clinic, Spanish lessons, salsa lessons
Health Club / Spa
Aerobics: Complimentary
Jacuzzi: Additional Charge
Massage: Additional Charge
Nautilus Equipment: Complimentary
Sauna: Additional Charge
Spa: Additional Charge
Steam Room: Additional Charge
Manicure / Pedicure: Additional Charge
Facials: Additional Charge
HOTEL DETAILS
Designed to reflect the charm of a Mexican Hacienda with a splash of Mediterranean flavor. 1,000 feet of beach & 71 acres of lush tropical foliage. Hotel has the piano in the lobby area with live music every evening. Beach: Sugary white sand beach stretching a 1,000 feet.
Total Rooms: 290
Year Opened: 2003 Credit Cards: Visa, Master Card, American Express
HOTEL RESTRICTIONS
Adults Only. No spring breakers. Musts be at least 18 years old to check in. Lobster is not included in the Unlimited Luxury plan (additional charge applies).
ROOM TYPES
PREFERRED JRS OCEAN VIEW
603 sq. ft., Ocean-view, King, Sitting area, Terrace or balcony, Bathroom with whirlpool tub, Bathrobes/slippers, Hi speed internet dataport, WiFi in lobby, Satellite TV, Stocked mini-bar, Coffee maker, Safe, Rollaways on request
Other Amenities -
Air Conditioning
Bathtub
Shower
Balcony or Terrace
Minibar
CD Player
Coffee Maker
Radio Alarm Clock
Telephone
Room Safe
Satellite
PREFERRED JRS TROPICAL VW
570 sq ft, Tropical view, King bed or 2 dbls, Furnished patio or balcony, Marble bathroom with jetted whirlpool tub, bathrobes and slippers, Satellite TV, CD/DVD player, Hi speed dataport ($15 charge per 24 hours), mp3 player docking station.
Other Amenities -
Air Conditioning
Bathtub
Shower
Balcony or Terrace
Minibar
CD Player
Coffee Maker
Radio Alarm Clock
Telephone
Room Safe
Satellite
FLASH SALE ROH 3
Other Amenities -
OCEANVW DEALOFTHEDAY NONREFUND
Ocean View. 1 king bed.
1 King Bed Other Amenities -
Air Conditioning
Bathtub
Shower
Balcony or Terrace
Minibar
CD Player
Coffee Maker
Radio Alarm Clock
Telephone
Room Safe
Satellite
PREFERRED 1 BED HONEYMOON STE
1034 sq.ft, King bed, Kitchenette, Living and dining rooms, Oceanfront furnished terrace with outdoor jacuzzi, Marble bathroom w/whirlpool, bathrobes and slippers, Satellite TV, CD/DVD, High speed internet (free), mp3 player docking station
Other Amenities -
Air Conditioning
Bathtub
Shower
Balcony or Terrace
Jacuzzi
Minibar
CD Player
Coffee Maker
Radio Alarm Clock
Telephone
Room Safe
Satellite
PREFERRED DELUXE OCEAN VIEW
506 Sq Ft, King bed, Oceanview, Furnished patio or balcony, Marble bathroom with whirlpool, bathrobes and slippers, Satellite TV, CD/DVD player, Hi speed internet ($), mp3 player docking station.
Other Amenities -
Air Conditioning
Bathtub
Shower
Balcony or Terrace
Minibar
CD Player
Coffee Maker
Radio Alarm Clock
Telephone
Room Safe
Satellite
PREFERRED DELUXE TROPICAL VIEW
474 sq ft, 4 Poster King or two dbls, Furnished patio or balcony, Marble bathroom with jetted whirlpool tub, bathrobes and slippers, Satellite TV, CD/DVD player, Hi speed internet ($15 charge per 24 hours), mp3 player docking station
Other Amenities -
Air Conditioning
Bathtub
Shower
Balcony or Terrace
Minibar
CD Player
Coffee Maker
Radio Alarm Clock
Telephone
Room Safe
Satellite
FLASH SALE ROH 2
Other Amenities -
PREFERRED JRS OCEAN FRONT
679 sq. ft., Oceanfront, King, Sitting area, Terrace or balcony, Bathroom with whirlpool, Bathrobes/slippers, High speed internet, WiFi in lobby/room ($), Stocked mini-bar, Satellite TV, Safe, Coffee maker, Rollaways on request.
Other Amenities -
Air Conditioning
Bathtub
Shower
Balcony or Terrace
Minibar
CD Player
Coffee Maker
Radio Alarm Clock
Telephone
Room Safe
Satellite
FLASH SALE ROH 1
Other Amenities -

OTHER INFO
Room Service
DINING
Secrets Capri Riviera Cancun features 1 meal plan options:
All Meals, Drinks & Tips-FULL
There are 7 Restaurants at Secrets Capri Riviera Cancun:
Portofino Restaurant - Exploring the exotic flavors of the Mediterranean & italian cuisine Grappa provides a hostof mouthwatering mezze , exciting entrees & delicious desserts. Hours of service: 6:00 to 11:00pm. Dress Code: Formal
Cactus Club Taco & Ceviche Bar - Located beachside, the Cactus Club Taco & Ceviche Bar offers up various types of Ceviche and famous shrimp and fish tacos Cactus Club is open during the day with with a beach/pool dress code.
Oceana - With breathtaking views high above the resort's talcum-white beach, fresh gourmet seafood is presented in a quiet and romantic setting. Open for dinner from 6:30pm to 11:00pm. Dress Code: Casual. Additional charge for lobster.
Himitsu - A la Carte,Specializing in a fusion of Pan-Asian and Oriental delicacies. Open for dinner from 6:00pm to 11:00pm. Dress Code: Formal
Seaside Grill - Relaxed right on the beach, our beach bar and grill offers a la carte for breakfast and lunch, A la carte steak house for dinner, with a great ocean views, open 8:00am. to 10:00am, 11:00 am. to 5:00 pm. Dinner 6:30 to 11:00pm. Dress Code: Casual
La Riviera - Serving Int'l. & Mexican Cuisines - Breakfast(7:00-11:00am), Lunch(12:noon-3:pm), Dinner(6:00pm-10:00pm). Casual
Coco Cafe - Bermudas, long shorts or capri pants. Sneakers, tennis shoes or sandals. No sleeveless shirts for men. No bathing suits. Ladies must wear a bathing suit wrap or cover-up.
ACTIVITIES & ENTERTAINMENT
Daily Activities & Entertainment:
Pool aerobics, bicycle tours, snorkeling, beach and pool volleyball, darts, tennis, beach soccer, and shuttle to Playa del Carmen.
Nightly Activities & Entertainment:
Evening shows, Desires Music Lounge, piano and cigar bar, movies & sporting events on big screen on beach, bonfire paries and live music.
Apple Vacations Customer Satisfaction Score
Hotel Average
What to expect
Food Quality
Comfort
Cleanliness
Service
7399 Recommend
7399 past Apple Vacationers would recommend Secrets Capri Riviera Cancun to their friends and family



Latest Apple Vacations Review >>
TripAdvisor Web Reviews
Based on 10621reviews
What to expect
Location
Rooms
Service
Value



Apple Vacations Traveller Reviews
We loved it!!
EDWARD L.
May 21 2018
Everything about the resort was perfect. I have already recommended it to all our friends. We hated to leave, but definitely plan to return.
Customer Rating: 

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KYLE K.
May 16 2018
We did not utilize the Apple transfers
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Commissions Galore
JOHN M.
May 07 2018
I was shocked at how so many people were trying to upcharge us something. Like reserve a table for a show, you must buy a bottle of wine for $ 100 that I could buy for $ 10. This was from the waiters at various restaurants. And waiting for the bus, we were solicited to take a tour of another Capri resort. I was in Cancun for less than 1/2 hour and was not even at the hotel. Once at the Capri, we were approached numerous times to take the tour at the other Capri. There are too many people trying to sell you extra things.
Customer Rating: 

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Fantastic time
DONALD P.
Apr 25 2018
We had a great time, staff was wonderful especially Christian, Julio, Oscar, Theresa, and Orlando. The only complaint we had is upon arrival we do not like being questioned and having excursions or timeshare stuffed pushed on us. It is a turnoff and if we wanted to do something we would have contacted them, but otherwise we don't want to be bothered.
Customer Rating: 

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Very impressed
GRANT P.
Apr 13 2018
Everything we read was accurate. Everything felt so casual and relaxed. Every employee had a smile on their face and was so friendly and willing to help. The beach was great overall, but we happened to be there during kelp/seaweed season. Not a big deal, as they were very attentive to make sure it was as clean as possible it just would have been nice to have not had to step over it. The food was also as described: not the best, but it was good. The restaurants were surprisingly disappointing, as the best food we had was surprisingly at the buffet. All of the drinks were served very fast, but we couldn't seem to get really inebriated no matter how hard we tried. But this place was such a beautiful and we'll kept place that all of the downfalls are completely overlooked.
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feedback
MARK F.
Apr 01 2018
We stayed at Secrets Maroma previously and this was horrendous in comparison to Maroma and Now Saphire. The food was very poor quality and under cooked. Had to ask multiple times to have something actually cooked how it is supposed to be. Food selection was poor. Portofino was good! Check in was abysmal as we weren't listed and they would give us a king bed without a long fight when they had a few available. This is a brief description of a very poor quality vacation. We were very disappointed as we have had great food and experiences at other Apple resorts.
Customer Rating: 

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Mixed feelings
EMILY M.
Feb 19 2018
I really wanted to love this resort. It's really pretty, it's smaller - which I liked - and the staff seemed far more genuinely friendly than at the other Secrets I've stayed at (this is my 6th). BUT...there are a lot of maintenance issues. Our toilet didn't flush properly for the first 5 days we were there even after someone came up and worked on it for about an hour. My friend's room had a lot of leaks from the heavy rains we experienced the first two days of our stay. The whole hotel had a lot of leaks from the rains and the staff couldn't keep up.It's missing two of the restaurants most of the other Secrets have - Le Patio (really, no Mexican restaurant at a Mexican resort?), and Bordeaux. Pool service was spotty and slow. The food at the restaurants was very good and the guacamole at the pool was excellent. There are just too many issues at this Secrets for me to return. Sorry!
Customer Rating: 

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Great destination resort
ROBERT M.
Feb 12 2018
Resort was very clean and well maintained. Staff was very efficient and could not do enough for you. My only complaint is that when we ate at the buffet (2 times) during our stay the food was cold, for some reason it could not be kept hot after it was out there for a while. Food in the restaurants was very good, small portions but you just had to order an extra appetizer or salad.
Customer Rating: 

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2 years, undesirable changes
CHARLES H.
Feb 07 2018
We were here 2 years ago and EVERYTHING was over the top and remarkable. This year we brought our parents and was actually embarrassed by what was there compared to then. Food was mediocre, entertainment inside was discgusting to the point that many walked out. Never once seen our conciere in 7 days. Dessert night was less than adequate. We could only judge our experience by our previous one 2 years ago and was very dissatisfied.
Customer Rating: 

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rating of 4 stars is appropriate
RAYMOND T.
Jan 30 2018
we stayed a week with a group of 10 for my wife's 50th birthday. This hotel was perfect size as its smaller than your mega resorts. Thus our group stayed together which was out intention. We had a blast. The hotel is a little older - 15 years old so there are always some things you can pick apart but generally the grounds, staff and experience were wonderful. The dining overall was good. The buffet each morning was really good. The seafood and Italian were good to very good. We upgrades to an ocean view room - worth it. Our maid service was attentive although we never did figure out how to adjust our thermostat as it felt like a meat locker. We called for maintenance - not sure they came but it never worked so we just turned it off. The only other issue was with the concierge. Being a special event and a larger group, we tried to book a few things in advance. An example was a dinner reservation the night of her birthday. They said they would be happy to do so for $100 extra per couple. I felt like they wanted to upcharge anytime they realized we had a larger group. Typically the upcharge was each couple had to commit to buying a bottle of wine. Overall not a big deal however I did not come away thinking our special event meant much to them - and we understand that. So overall this was a great trip with great friends. We enjoyed the resort thoroughly and would consider a return.
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Wonderful Vacation
MICHAEL H.
Jan 25 2018
The Secrets Capri Riviera Maya is a wonderful resort for a relaxing getaway. We loved that it was smaller and everything was so close. The beach here was beautiful! The staff is so friendly and helpful. Our only complaint was that the pool was not heated as advertised. Other than that, everything was excellent!
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TripAdvisor Traveller Reviews
Wonderful Visit to Secrets Capril Riviera
Debbesa1, Centreville, Virginia
Wed May 23 05:23:15 EDT 2018
We visited this resort from May 12 through May 18 as our son was getting married there. Having never been to this part of the Caribbean before, we actually didn't know what to expect. This resort was everything we hoped for an more. We booked a tropical view King, and had a partial ocean view from our patio which was lovely. The room was very comfortable, and so clean. It was larger than we had expected, and we had no issues with it at all. Loved the bathroom with the double vanities and jetted tub! The beach was lovely as well- lots of seaweed, but there was always someone working on clearing it. The pool, aas mentioned in previous reviews needs some tile work, but that did not stop us at all from enjoying it. I used the fitness center daily, and it had plenty of good, well kept equipment. We found that the best meals overall were breakfast and lunch.We ate in the buffet, as well as at the pool barbeque and the beach restaurant. Dinners were more hit and miss, but overall the food was good. There were some meals better than others, but we certainlywouldn't let that deter us from coming back The staff was wonderful- from the concierge, to the wait staff in EVERY restaurant, the pool and the beach. Bartenders made great drinks, and it seemed everyone was trying to do as much as possible to keep every guest happy. Our son and daughter in law's wedding was lovely, well staffed, great food, and very well orchestrated. I know they were happy too! Even the weather cooperated. Overall, I would say that we regretted not staying longer, and will definitely be back- sooner rather than later! .

Another great trip home
Kelcam48, Kelowna, Canada
Wed May 23 05:12:58 EDT 2018
Great to be back and simply put a continuation of our first visit and the excellence we experienced at that time. Would not hesitate to go back or recommend but there are other Secrets to explore. People of note: Oceana - Fransisco, Perla, Candeleria, Paola and Jesus; Portofino: Denis; Rendezvous: Karilu, Jhoy, Lucero and Pasqual; Poolside: Roberto (for remembering us); Buffet: Eddie and Dimas. Many thanks.

Good deal for the price!
Nicole F,
Tue May 22 13:20:17 EDT 2018
We have been to AM Resorts branded hotels 9 times and have never been disappointed. The property is older and not as modern as some of the other Secrets, but the service is good and the employees are very friendly. The food was very good, although The Cactus Club Breakfast could use some work. Our bacon was not cooked the first morning and my mom had burnt eggs the next day. One of the biggest gyms of all the properties we’ve stayed at! Some of the machines could use a deep clean, but there is something for everyone! Could use one more treadmill - there was always a wait in the morning. Maid service and turndown advice were wonderful - they even left flowers and notes. Our favorite employee was Sosa - he’s the best waiter at the pool. Not our favorite Secrets property, but if you want the Secrets experience on a budget -this place will fit the bill.

Anniversary Trip
AbbyA16, North Dakota
Tue May 22 12:19:51 EDT 2018
Upon arrival we were handed fresh towels and a glass of champagne. Check in was a breeze. We upgraded to a partial ocean view which was worth every penny. We had a great view of the pool and views of the ocean. The entertainment staff was wonderful always had activities throughout the day and into the evening. Juan at the swim up bar is amazing. We enjoyed the buffet for breakfast, the Cactus grill for lunch and Portofino for supper twice. Overall all the resort is beautiful and staff are absolutely amazing. Cons: The walls are very thin in rooms. We could hear our neighbors talking. Pool needs attention bad. Tiles missing on both sides.

Quality Couples Trip
Isaac G, Louisville, Kentucky
Tue May 22 05:59:25 EDT 2018
Resort was beautiful & well maintained. All of the staff I encountered was extremely friendly & helpful. All of the amenities were described & made for a nice trip. Only concern was the abundance of mosquitoes as we were both bitten at last a dozen times, no exaggeration. They provided spray & it largely works, but you better use it because it you don't, you will regret it. If they can better control the mosquito issue, this is easily a 5 star resort.



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