Cancun

Riu Cancun


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All Inclusive    

2018 Exceptional Values
Honeymoon: Surprise gift in room, small bottle of Tequila, king bed (subject to availablity at time of check-in), late check-out (subject to availability at time of departure), complimentary upgrade to next available room category (subject to availablity and upon request), $35 spa credit in Ocean Harmony massage for two (50 min) per adult. (This discount does not apply with other promotions and discounts).

The 24-hour all-inclusive Riu Cancun is located in the heart of Cancun and set on a beach of white sand and turquoise water. This majestic resort soars above the Caribbean Sea, steps from the Galeria and Caracol shopping centers and in the heart of nightlife and activity.

This grand resort boasts a rich decor with high hand-painted ceilings adorned with flowers and frescos, and Spanish-style oil paintings cover the walls. Over the pool bars, domes are decorated with intricate mosaics and have a Moroccan-Mediterranean ambiance. Long walkways front the restaurants and offer seating areas; a perfect place to relax and enjoy a cool drink in the afternoon.

Kids will love the RiuLand Mini-Club. Children ages 4-12 can partake in numerous activities with adult supervision. During the day, the hotel provides entertainment for all ages, including watersports and one introductory scuba diving lesson in the pool. At night, Pacha Discotheque is the place to go for non-stop dance music. Also, entrance and drinks are included! Afterwards, start winding down at the 24-hour sports bar.

Looking for a vacation full of rest and relaxation? Renova Spa offers numerous types of treatments to put the mind, body, and soul at ease. The gym and Jacuzzi are complimentary. Of course, there is always the option of sunbathing the day away and lounging with a tropical drink at the swim-up bar! Complimentary 24-hour WiFi is also available in all public areas of the resort.

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HOTEL LOCATION
This beachfront property is located in "Corazone", across the street from the Convent ion Center. 6.2 miles (10 kms) to town, 12 miles (19 kms) to Cancun Airport.
Address:
CANCUN
QR

MX
Local Phone: 011529988487151
Toll Free Phone: 1 888 666 8816
Fax: 610-359-6625
HOTEL FACILITIES
Barber / Beauty Salon
Boutique Shops
Currency Exchange
Disco / Nightclub
Laundry / Dry Cleaning Service
Meeting Rooms
Shopping Mall Nearby (65 feet)
Pools
Number of Pools: 3
Outdoor Pools: 3     
Swim-up Bar
3 outdoor pools, one with Swim-Up Bar.
Golf: CLOSEBY
Cancun Golf Club @ Pok ta Pok- Cancun Hilton Golf Course- Mayan Palace Golf Course-
Holes: 18
Water Sports on Site
Sunfish Sailing: Complimentary
Snorkeling: Complimentary
Hobie Cats: Additional Charge
Wind Surf: Complimentary
Other Sports Available
Other Sports: Beach volleyball, table tennis, 1 introductory scuba diving lesson in the pool
Health Club / Spa
Jacuzzi: Complimentary
Nautilus Equipment: Complimentary
Manicure / Pedicure: Additional Charge
Facials: Additional Charge
HOTEL DETAILS
This hotel consists of a 15-story main building and a 6 story annex building. This hotel features 4 restaurants & snack bar, five bars, three swimming pools, disco. Exchange privileges with Riu Caribe. Beach: Beachfront property on Cancun's exclusive Caracol Beach Lounge chairs, sun umbrellas and towels by the pool & beach available.
Total Rooms: 569
Year Opened: 2014 Credit Cards: Visa, Master Card
HOTEL RESTRICTIONS
Men are required to wear longs pants at the a-la-carte restaurants. Dinner dining is not included inthe exchange privileges. At least one person 21 years or older is required in every room.
ROOM TYPES
JUNIOR SUITE OCEAN CONNECTING
Connecting rooms are two rooms, being sold as one unit. For the room descriptions, please review the Junior Suite Ocean View description.
Crib Available, Crib Charge:
Other Amenities -
Air Conditioning
Fan
Shower
Balcony or Terrace
Minibar
Hair Dryer
Telephone
Television
Satellite
JUNIOR SUITE OCEAN VIEW
Junior Suites with ocean view from balcony. Two double beds or one king. Split-level living room with sofa bed. Regularly replenished minibar. WiFi in rooms extra charge.
Crib Available, Crib Charge:
Other Amenities -
Air Conditioning
Fan
Shower
Balcony or Terrace
Minibar
Hair Dryer
Telephone
Television
Satellite
STANDARD OCEAN VIEW
Two double beds or one king. Ocean view from balcony. WiFi in rooms extra charge.
Crib Available, Crib Charge:
Other Amenities -
Air Conditioning
Fan
Shower
Balcony or Terrace
Minibar
Hair Dryer
Telephone
Television
Satellite
STANDARD OCEAN VIEW CONNECTING
Connecting rooms are two rooms, being sold as one unit. For the room descriptions, please review the Standard Ocean View description.
Crib Available, Crib Charge:
Other Amenities -
Air Conditioning
Fan
Balcony or Terrace
Minibar
Hair Dryer
Telephone
Television
Satellite
SUITE OCEAN VIEW
Two double beds or one king. Balcony with ocean view. Regularly replenished minibar. Living area. Liquor dispenser. WiFi in rooms extra charge.
Crib Available, Crib Charge:
Other Amenities -
Air Conditioning
Fan
Shower
Balcony or Terrace
Minibar
Hair Dryer
Telephone
Television
Satellite

OTHER INFO
Cribs available on request basis at no charge.
DINING
Riu Cancun features 1 meal plan options:
All Meals, Drinks & Tips
There are 6 Restaurants at Riu Cancun:
Kullnarium - Gourmet restaurant.
La Toscana - A la carte restaurant serving Itailian cuisine.
Miramar - A la carte specialty restraurant.
Coral - Poolside restaurant.
Turquesa - Poolside restaurant and steakhouse.
Kawachi - Asian style cuisine served a la carte.
ACTIVITIES & ENTERTAINMENT
Daily Activities & Entertainment:
Daytime entertainment program for adults (daily) includes fitness programs.
Nightly Activities & Entertainment:
Live music, shows or RIU evening program (daily); Complimentary access to Pacha disco theque (open 6 nights a week), drinks included.
CHILDREN'S PROGRAMS
Daytime entertainment program for children ages 4 to 12 at Riu Land (daily)
Applicable Ages: 4-12 years old

Children's Facilities
PlayGround
Children's Pool
Cribs available at no extra charge on request basis, rollaways are not available.

Apple Vacations Customer Satisfaction Score
Hotel Average
What to expect
Food Quality
Comfort
Cleanliness
Service
3882 Recommend
3882 past Apple Vacationers would recommend Riu Cancun to their friends and family



Latest Apple Vacations Review >>
TripAdvisor Web Reviews
Based on 10616reviews
What to expect
Location
Rooms
Service
Value



Apple Vacations Traveller Reviews
Beautiful Hotel
TRAVIS T.
Mar 18 2018
This is a awesome hotel. The service was the best I have ever had. This was the best vacation me and the wife have ever had. The only problem we had was my sandals were stolen on the beach the first day, but everything else was so good it didn't matter.
Customer Rating: 

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MICHELLE S.
Mar 13 2018
Beach area to small no umbrella or bar on beach
Customer Rating: 

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4th time and going back
THERESE S.
Mar 09 2018
Our agent Michelle Duquaine was top notch in our booking. Rooms are average and clean. Hotel is very clean. Food is good and a variety. Beach very nice (not large), perfect for relaxation. The only down side is the sun is gone by 5:30-6pm last week in february and first week in march. To the right of the beach is a ferry to the island. Great boat ride. Feel safe walking our of the hotel in the hotel district. Would go back in a heart beat. Apple people were readily available if we wanted to book a excursion. We are strictly there for RR!
Customer Rating: 

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Riu Cancun
MARVIN F.
Mar 06 2018
The resorts food and accommodations and staff were great. The entertainment was the same as two years ago. If you want people to return change it up.
Customer Rating: 

TEST
Low shelf alcohol
JAMES B.
Mar 05 2018
Did not like the well drinks. Poor quality of choice of wiskey and rum.
Customer Rating: 

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Riu Cancun Review
GLENDA R.
Mar 01 2018
I stayed at Riu Cancun Feb '18, I was very happy with the Hotel Staff, they really go beyond expectations to make you feel comfortable and enjoy your vacation. The hotel is clean, the food is fresh and with variety every day. The beach is truly turquoise water in this area and the swimming pools have a great environment with music and pool bar, I also felt safe at all times. I would definitely book this same place in the near future and would recommend.
Customer Rating: 

TEST
Fair experienece
MEHDI M.
Jan 17 2018
Pros: 1. Apple vacation representative on-site all day. 2. Beach was well-maintained and clean. 3. Room was old but clean. 4. Entertainers were doing their best. 5. Convenient location of hotel. Cons: 1. Pool was cold and hot-tub was not even warm enough! 2. Only 4 small (8 person max) elevators for such a huge hotel, long waits times. 3.So many food options but quality was average. 4. Service at restaurants needed attention. 5. Very few pool-side seats get good sunshine due to main building covering the sun. 6. Inside the restaurant there was always a burnt oil smell, not good enough ventilation. 7. Hotel has very old design and spa is located very far to main spots.
Customer Rating: 

TEST
Very nice, and very clean.
JESUS B.
Nov 26 2017
My wife likes to experience staying in different hotels, so she is really picky about returning to same hotels, but she would be happy to return to this one. In fact we are coming back next year.
Customer Rating: 

TEST
Shockingly disappointed
AMANDA T.
Oct 30 2017
Seeing that this was our 3 visit to this hotel, we were disappointed that the services weren't as good as they use to be. The pool had bugs and leftover sunscreen floating at the top of the water, the renovations missed the mark on trying to give it a modern feel. It looks rather cheap and poorly designed. The guestroom smelled like a sewer. The roof needs to be repaired as we were on the Annex Building on top floor (6th floor). It rained during the evening which then leaked into our guestroom setting off the alarm which then leaked orange water down onto the nightdtand and bed that we were sleeping in. We shared with the staff what happened, we can back and they put a bathroom towel over the nightstand and changed our sheets. Lastly, the last morning we were there, we saw a cockroach crawling on the floor and up the wall. We shared with staff at check out and they thanked us but didn't seemed concerned. The Riu Cancun was a special place as my husband and I met there, married there and sadly will not be returning there after this last experience. On a positive, staff was friendly. Fidel in the Italian restaurant was AWESOME!
Customer Rating: 

TEST
Excellent
RICHARD S.
Oct 21 2017
I loved the hotel, the beach, and Tracy from Apple Vacations was AMAZING!!! I will definitely be booking with this company in the near future
Customer Rating: 

TEST
Awsome time
JEFFREY G.
Oct 04 2017
This place is great. Even with a three year old. All the fun you want can be had. Visit the RIU Cancun. If your on the edge, just jump. It's a great place. Food, fun in the sun, night time fun also. It was perfect for what I was looking for/needed. Thank you riu, we loved it
Customer Rating: 

TEST
TripAdvisor Traveller Reviews
I love this place!!!!
Steph J, London, United Kingdom
Wed May 23 01:13:10 EDT 2018
I love this place!!! Went not that long ago... the service is amazing, room and refreshments topped up daily! We with my friend. The enterainment was a little cringey - but its all about the holiday. Pool Bar was brilliant. I would suggest booking restaurants a few days before because it gets busy!

Good holiday
Alex S,
Tue May 22 12:06:25 EDT 2018
The Riu Cancun is a really great hotel, the service here is great and the rooms are really spacious, the only downside to the room is that there is a door that links two rooms together, for 4 nights we had an extremely loud group of American lads who woke us up on a few occasions. The food here is tasty although it does get a bit repetitive and the themed nights are not really themed atall. The entertainment team here are quality! They are up at 9am down by the pool playing games and making up activities. They then put on a show at 21:30 and then at 22:45 take you out on the strip. All the bars are pretty good but I would really recommend drinking at the bar in the hotel lobby. The pools here are Great, the quiet pool is the best to have a swim in although it does get shady round there around 3pm. All in all we had a great holiday just a shame about noisy guests!!

Stay somewhere else
Alstaub27, Indianapolis, Indiana
Mon May 21 08:40:50 EDT 2018
The Hotel Riu Cancun is poor at best. I came to this hotel with a group of 8 for a Bachelorette party so was not expecting luxury, but was still disappointed in the service and quality at Riu Cancun. First, the hotel allows guests to smoke cigarettes in the pool resulting in a large amount of ash in the water. Not sure the last time the pool was drained but in addition to the ash it is very very murky. I was not able to enjoy the swim up pool for these reasons. Second, on our third night staying here we returned from a night out to find that there was no running water in any of our three hotel rooms. That means no showers, no flushing toilets, no sinks to wash you face or brush your teeth. When the front desk was alerted they showed limited concern and offered no compensation for the issue. It was fixed by morning, but very disappointing that we were without water in the first place. There is no room service, but they boast β€œ24 hour food in the sports bar” which is cold, leftover hotdogs in a refrigerator. No hot food 24 hours. Do not come back to Riu Cancun from the nightlife hungry.... The rooms are average with dated decorations but seem clean, and the food at the buffet is decent so I am offering this place a fair two stars.

Amazing Place!!
cheeky-mell,
Sun May 20 12:25:56 EDT 2018
Just landed this morning and depressed already!! Booked through Tui Holidays for 2 weeks. Check in was quick and all rooms have sea view. Rooms were huge and very stylish with a gorgeous bathroom which was cleaned everyday! Entertainment was amazing around the pool area so funny lots of games to play. Wake up early to do your towels as by 7am they would be gone! Had bad diahorrea from the food great selection of food but my stomach is sensitive so didnt always agree with the food. Do not book excursions with Tui its overpriced we booked with sports caribe within the hotel and alot cheaper and coco bongo VIP is a must it is a spectacular show bar! holiday was soo amazing the holiday blues are oh so real!!!!😁😁

Loved it... but don't expect tranquility...
OasizPhil, Manchester, United Kingdom
Sun May 20 11:18:01 EDT 2018
Just reading some of the reviews it seems some unlucky folk booked this place without realising that Cancun attracts lots of young Americans looking for a party - the hotel was full of them! (But we knew that and kinda went to Cancun for the same thing!) Food buffets and restaurants all amazing - selection incredible - someone has said that the food was similar each night, but unless you intend to put a bit of everything on your plate, then you can try something very different each mealtime - avoid mixing Mussels with Pizza and you'll be able to have a seafood meal one night, and a high-carb meal the next night - get me? Pools are good, although the swim up bar pool really is vile - I dread to think what man-made (literally) substances are in there - but we were too drunk to care really, so just ignored it and hoped the chlorine was tearing up those clumps of all sorts! lol Bar services was good - better if you tip, but good all the same - as far as all inclusive resorts go, this place is good - great location and good value for money. Want posh, peace and pocket charms? Don't stay here. Stay in the Maldives or summat. Hope this helps! :)



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