Apple Vacations Traveller Reviews
Not what the photo's show
instead of a king bed we got 2 doubles, how romantic. went to call the front desk and the phone did not work. there were no towels. After the second day, montizuma's revenge and the Apple Rep say'sno over the counter must see the doc$$. on the last day, I find the anti-med in the store downstairs. It is an illusion.
This hotel was not one of the fancier ones in Punta Cana, but the description given is spot on. Pictures are exactly what is shown. It has everything you need. It is well kept, clean and everything to keep you entertained. We would definitely stay at this location again. In a previous review it mentioned the elevators not working properly, that is true also. The worked for most of the time. They were slow and small. They also were very hot inside of them. But your only in them that long. Overall it was a great experience. I would also recommend this location.
No return to Barcelo
Other than our Bellman, Waitress, and Towel Boy, the service was awful! We were watched and followed at the Gift Shops. We asked if additional merchandise was available in back, the worker said maybe. We asked if she could check and she said no. We asked our kids to put everything down, that we would not buy anything while she was working. The staff in the Buffet was awful! Not friendly, not helpful. The staff in the sit down restaurants were very nice and helpful.
Good food, bad room experience.
We had water leaking out of the bathroom ceiling for more than 4 days. I asked twice for room change and it was denied. We did not have clean towels in the room for 3 days and our complementary bottles of water were never refilled.
The beach was beautiful and loved access to the beach equipment, chairs were always available. The food was mostly unrecognizable to Americans, theme nights were not relevant at all. Restaurant staff seemed to ignore us most of the meals, very rarely were we served drinks - we had to help ourselves when others all around us would be served. Check-in was the most unorganized process I have ever experienced, very poor first impression of the hotel staff! It seemed to us that the only way to get service or help was banging on the counter and speaking loudly lin Spanish. Room attendants didn't understand that a group of 4 people needed 4 towels and 4 washcloths every day - we would have to go get our own every day. Nightly entertainment was a joke - same dances/moves each night just a change of costume - not entertaining! The pools were beautiful and the 2 staff running the "Aerobics" were a lot of fun! If you just want the beach and pool they were wonderful!
Great potential but lackluster service
The hotel, grounds, pool and beach were beautiful, but service was highly lacking. The rooms were fine, but could use some updating, improvements and general cleaning.
It was an OK experience
The Hotel advertised 7 restaurants only 3-4 were open .... You had to make reservations... They served the same type of food in the buffet everyday .... Our hotel room at cockroaches coming from the restroom..
Don't believe all the negative reviews!
First of all, don't believe all the negative reviews. This place was exactly what you pay for and then some and I would most definitely go back! These people that are complaining have champagne taste on a beer budget. There wasn't any problem with checking in and we were greeted by smiling employees and a waitress brought us all a drink while we were waiting. They directed us to our room (2303) which was beautiful just like the pictures on their website. The resort is good size but after a day you know where everything is so it's not that difficult to figure out. Food is decent and out of 6 of us none of us got sick.. This was our first time staying at an all inclusive but from what I've gathered from friends the food is like that at pretty much any resort. The Japanese restaurant was by far the best and the waiter and chef were hilarious! If you're expecting a waitress to follow you around and get you drinks every 5 mins, you need to go to a $6k+ resort where they do that. There are bars everywhere and if you're too lazy to walk 5 steps to get your own drink, you need to go to a more expensive resort.
The drinks are by no means watered down..One drink and you'll be feeling good! Tip a couple dollars and it'll go a long way. As far as staff being rude..We never came across a single rude person. Everyone was awesome and always had a smile on their face. And remember, these people work 16+ hours a day and NEVER stop and they are still very friendly!! Yes, many of them don't speak very good English but these people have to learn several different languages! If they don't understand what you're asking, they'll find someone else who does.
The pools are amazing, the beach was amazing, the grounds and the entire place are very clean and there are constantly people working and maintaining the property.
Again, if you are expecting the Ritz, spend the money and go to the Ritz. This vacation was worth every penny spent. I have 0 compalints with Barcelo Punta Cana!
Side-note: We did not purchase internet because we wanted to enjoy ourselves and be disconnected. The other two couples that we were with purchased it and it worked all week with no problems.
Room Tip: Our rooms were in buildings 2 and 3 which is quieter on that end of the resort
See more room tips
Stayed April 2016, traveled as a couple
Great Spring Break Destination - But not for families... and have to work to understand service expectations.
Too much weight and preference given to spring break college students. Very loud and too much of a party atmosphere. As a paying family, we felt like we did not matter. Late night partying and constant loud music grew tiring. We were told this was not a "big" spring break destination. Nothing could be further than the truth. Had to ask for cleaning service 4 of the 7 days. Did not know what to expect and had inconsistent messaging on making dinner reservations. Staff was overall not helpful here. No snacks available. Resort was not interested in customer service.
The entertainment team was amazing! So fun and made the trip that much better! I didn't want to leave!
The expectations we had set according to the information on the Apple Vacation website were high and when we arrived each one was met. We had a great time and the apple reps before leaving and while on vacations did a great job making sure we were completely satisfied. I will always recommend Apple Vacation. Very impressed and happy.
TripAdvisor Traveller Reviews
Very nice hotel 5
Well renovated hotel. Rooms are nice, buffet s very good and lots of choices and lots of tables. Everything is centralized near the beach: pools, playground and more. Manu bars.
Well organized for a wedding.
victor peguero vacation.
nice room ,comfortable bed and pillow,very clean and the girl that take of our room is the best ever seen in a hotel. front pool and sea vew uffffff wanderfull.thank you to marcos castillo general manager wuao try me and my family like a king and he take care all the guests like a prince.thank you to esmeralda guerero very good atention in the buffet and luis in french restaurant.and joanky contreras in the bar excelent and the bar in the beach ufff no words for them and the bar in the lobby nice guys.and the best maria she clean my room and make feel like a king. l recomend this hotel for me the best in bavaro .thank you l will give you five star.
Didn't meet my expectations
The hotel is amazing and the location is perfect, but even though there were a lot of great things about the hotel, a lot of other things were rather disappointing. The customer service is terrible, the woman that stays there is very rude and we couldn't even get information about how to book the restaurants for dinner.
The bigger swimming pool was being reformed, so there was always a lot of noise coming from constructions and we couldn't enjoy the best pool, the other one doesn't even have a pool bar.
Our room had a really nice ocean view, but the back of the room was almost inside of the main restaurant, which was REALLY noisy, from 5 am until 2 am, so we didn't had great sleep nights.
The food from the dinner restaurants is amazing, but we didn't like the food from the buffet.
Not Great but not bad.
This is my 3rd time to Dominican. I am not a picky person and realize the country I am visiting isn't going to give me gourmet food or good quality rooms.
Property: 4* Beautiful, well manicured and clean.
Beach: 4* - Fine sand and clean. Only thing is if you aren't a swimmer then you will
dislike the huge waves pounding your body and the undertow pulls you.
Guest services / Check in : 3 * Very slow.
Housekeeping: 1* - our maids were lazy and went 3 days without cleaning our room.
I just asked for my towels those days and complained but it fell
on deaf ears.
Pillows and beds could be better. I brought my own pillows having
learned from past experience.
Maids are loud in the morning. Had to get up at 7:30AM and ask
them to please remember some of us like to sleep in. Again, they
didn't care. Next day, same thing.
Food & Alcohol: 3* - most a la carte were okay. Italian was horrible.
There is only 1 type of red and white. No name.
If you want good label wine ie: Chile or Australian you paid.
Mixed drinks were made with terrible local brand booze.
Even the orange, pineapple juices etc wasn't fresh (Powder).
Buffet was 3*. They didn't replenish so if you ate after 7pm then
some slim pickings for the main mean ie: Full roasted pork.
Entertainment - 4* They tried their best and a few great shows otherwise the lounge
is huge and not many people attend.
Depending on your room location, you may hear a lot of noise due to the alcoholically married people who are there to have a good time and forget that after 2AM most people like to sleep.
This is a great resort for children. They have a wonderful play area for them activities seemed to be great. I don't have children but if I did they would love it.
For the most part, the people are friendly. Some of the buffet staff were good while others looked and pretended not to see you as you wait for the cutlery and glasses to complete your table setting.
Overall I still had a good time with my friends. It's all what you make it. But this place is not a 4* unless it's Dominican standards. Air Transat should revisit the star rating.
Great place for a tropical getaway
From the breathtaking -- and very, very clean -- beach to the friendly and helpful service, Occidental Caribe is a great resort for those looking to just get away and relax. The restaurants were great, but the buffet food left a little something to be desired. But we were there for the sun, the water and the beach. We were not disappointed. Our room was a little nicer than we expected as well. Try to know some basic Spanish before coming here, because *surprise* you're visiting a Spanish-speaking country. We knew very basic Spanish (un poquito) and didn't really have any problem communicating. Most of the staff speak English pretty well.
So take the plunge and enjoy the beautiful Caribbean waters at Occidental Caribe!
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