Cancun

IBEROSTAR Paraiso del Mar


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All Inclusive    

2018 Exceptional Values
Honeymoon:
Bottle of champagne, fruit platter, and IBEROSTAR gift.
Family: First child 12 and under Stays, Plays & Eats Free (valid 5/01-10/31/18).

IBEROSTAR's Premium Collection: IBEROSTAR Paraiso del Mar is a luxurious 24-hour all-inclusive resort on a spectacular stretch of white sand beach. With its grand, impressive Mexican decor, this luxurious colonial-style resort will leave you in awe as soon as you step in to the reception area. Accommodations are contained in eleven three-story bungalows surrounded by 35 acres of lush tropical gardens, and each room has a balcony or terrace. A tram runs throughout the complex to transport guests around the facilities.

Discover a slice of Eden in flourishing gardens with a never-ending pool weaving through the contours of the resort like a tropical lagoon and creating a fantasy that adults as well as kids will love! The IBEROSTAR Paraiso del Mar Hotel offers one of the largest pools in all of Riviera Maya- over 3,280 feet in length! Its white sand beach is one of the best in all of Mexico.

Scuba diving enthusiasts will love the convenience of the five star PADI and SSI diving center offering excursions to the treasures of the Caribbean reefs (fee). Play a game of tennis, work out in the gym or just relax in the Jacuzzi while the little ones are entertained and supervised in the mini-club. Sports aficionados who enjoy the great outdoors will be impressed by the IBEROSTAR Paraso del Mar's extensive list of sports and leisure offerings. Enjoy great golf in an incredible setting at the 18-hole, par 72 IBEROSTAR Playa Paraiso Golf Course.

Enjoy appetizing specialties from Mexican fare to international cuisine. Choose from seven specialty restaurants ( la carte dining restrictions apply) connected by walkways over lagoons near the open-air lobby. Additionally, the abundant buffet offers delectable choices. For casual diners, there's the grill/snack bar, the ice cream parlor and the daily beach barbeque! Ten bars and lounges offer tropical spirits to your heart's content, while teens can enjoy their own disco. At night, enjoy live entertainment in the theater.

Find out more about IBEROSTAR Hotels & Resorts.

Learn more about Riviera Maya.


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HOTEL LOCATION
This resort is located on Playa Paraiso in the Riviera Maya, about 20 minutes north of Playa del Carmen and just below Pue rto Morelos. It is approximately 15 miles away from the International Airport, and just half an hour's drive from Cancun
Address: PUERTO JUAREZ KM 309
PLAYA PARAISO, PLAYA DEL CARMEN
QR

MX
Local Phone: 52-984-877-2800
Toll Free Phone: 1-888-923-2722
Fax: 52-984-87-728-13
HOTEL FACILITIES
Barber / Beauty Salon
Boutique Shops
Car Rental
Concierge
Currency Exchange
Disco / Nightclub
Laundry / Dry Cleaning Service
Meeting Rooms
Parking(Complimentary)
Physician on Call
Shopping Mall Nearby (20 km)
Pools
Number of Pools: 4
Outdoor Pools: 4     
Swim-up Bar
The impressive fantasy pool integrates various other pools into a large river setting. There are 3 open-air jacuzzis, a scuba clinic, sun loungers, sun terrace and 3 swim-up bars everything you need for a truly complete holiday.
Golf: ONSITE
PD Dye course design. Par 72
Holes: 18
Lessons Available
Tennis
Number of Courts: 2
Outdoor Courts: 2
Lighted Courts: 2
Pro Onsite
Water Sports on Site
Fishing: Additional Charge
Scuba: Additional Charge
Hobie Cats: Complimentary
Wind Surf: Complimentary
Other Sports Available
Other Sports: Basketball, Ping Pong, Billiards, Table Soccer
Health Club / Spa
Aerobics: Complimentary
Jacuzzi: Complimentary
Nautilus Equipment: Complimentary
Sauna: Additional Charge
Spa: Additional Charge
Steam Room: Additional Charge
Manicure / Pedicure: Additional Charge
Facials: Additional Charge
HOTEL DETAILS
IBEROSTAR Paraiso del Mar is a luxurious All-Inclusive resort consisting of eleven 3-story bungalows in perfect harmony with the surrounding environment. Bungalows are surrounded by 35 acres of lush tropical gardens. Each room has a balcony or terrace. This fantastic luxury resort features top quality dining in seven spectacular specialty restaurants (plus an international buffet and beach grill). Electric train drives around property. Beach: The resort is situated on a 3/4 mile stretch of fine, white sandy beach along the transparent watersof the beautiful Caribbean. Enjoy a non-motorized watersport, relax in the comfort of a sun lounger,or visit the 5-star PADI SSI Dive Center. Check-in: 3:00 p.m.
Check-out: 12:00 p.m.
Total Rooms: 388
Year Opened: 2000 Credit Cards: Visa, Master Card, American Express
HOTEL RESTRICTIONS
No Spring Breakers. Ala carte restaurants: 3 reservations for 7 nts stays. Dress code: long pants for men.
ROOM TYPES
SUPERIOR STANDARD ROOM
Guestroom includes one king bed or two double beds, a fully-equipped bathroom, a private balcony or terrace with garden or jungle views. This room is located by the beach and pool and includes access to the Spa Sensations wet areas.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Fan
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Radio Alarm Clock
Telephone
Television
Room Safe
JUNIOR SUITE OCEAN FRONT
Spacious guestroom includes one king bed or two double beds, a fully-equipped bathroom, and a private balcony with oceanfront views. Room also features a minibar, complimentary access to Spa Sensations wet area, and more.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Fan
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Radio Alarm Clock
Telephone
Television
Room Safe
SUPERIOR JUNIOR STE OCEANFRONT
Spacious guestroom includes one king bed or two double beds, a fully-equipped bathroom, and a private terrace with oceanfront access. Located on the ground floor, this room also features a minibar and much more.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Fan
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Radio Alarm Clock
Telephone
Television
Room Safe
JUNIOR SUITE
Guestroom includes one king bed or two double beds, a fully-equipped bathroom, and a private balcony with garden views. Spacious room also features a minibar, complimentary access to Spa Sensations wet area, and more.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Fan
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Radio Alarm Clock
Telephone
Television
Room Safe
STANDARD ROOM
Standard guestroom includes one king bed or two double beds, a fully-equipped bathroom, and a private balcony with garden views. Room also features a minibar, a ceiling fan, and more.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Fan
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Radio Alarm Clock
Telephone
Television
Room Safe
STANDARD FAMILY ROOM
Connecting bedrooms, one with two double beds and one with one king. Room also features a private balcony with garden views, a fully-equipped bathroom, a minibar, complimentary access to the Spa Sensations wet area, and more.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Fan
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Radio Alarm Clock
Telephone
Television
Room Safe
DINING
IBEROSTAR Paraiso del Mar features 1 meal plan options:
All Meals, Drinks & Tips-FULL-3 nts receive 1 dinner reservation, 4-6 nts receive 2 dinner reservations, 7-9 nts = 3 dinner reserv., 10-11 nts = 4 dinner reserv.
There are 7 Restaurants at IBEROSTAR Paraiso del Mar:
El Rodizio - An a la carte Brazilian restaurant, elegant dress and reservations are required, men have to wear slacks.
El Hashiru - An a la carte Japanese restaurant, elegant dress and reservations are required. This is a non-smoking restaurant. Men are requires to wear collar shirts and dress slacks, proper foot wear
La Dorada - An a la carte Mediterranean restaurant serving mainly fish and seafood specialties. Reservations and dress code required.
La Hacienda - An a la carte Mexican restaurant, elegant dress and reservations are required. Men are required to wear collar shirts and dress slacks and proper footwear.
El Faro - Lunch buffet featuring Mexican appetizers and a la carte steakhouse restaurant for dinner. Reservations required for dinner. Formal/elegant dress code.
El Mercado - An International buffet restaurant with gourmet show cooking. Open for breakfast, lunch, dinner, and late night snacks. Casual/formal dress code.
El Puerto - Open air a la carte restaurant serving grill and steak specialties. Men are requires to wear collar shirts and dress slacks and proper foot wear.
ACTIVITIES & ENTERTAINMENT
Daily Activities & Entertainment:
Dance classes, Spanish lessons, Volleyball, Basketball, Football, Olympic Games, Aerobics
Nightly Activities & Entertainment:
Nightly entertainment with a live band and professional dancers, Weekly Theme Parties, Theater Bar and Night Club.
CHILDREN'S PROGRAMS
Lucy's Kid's Club offers supervised activities from 10:15 a.m. to 5:00 p.m., plus a children's pool and kiddie disco from 8:00 p.m. to 8:45 p.m.
Applicable Ages: 4-12 year old
Program Fees: Complimentary

Children's Facilities
PlayGround
Game Room
Teen Disco
Children's Pool
Babysitting Fee: Fee Required
Advance Notice for Babysitting: 24 hours

Apple Vacations Customer Satisfaction Score
Hotel Average
What to expect
Food Quality
Comfort
Cleanliness
Service
13809 Recommend
13809 past Apple Vacationers would recommend IBEROSTAR Paraiso del Mar to their friends and family



Latest Apple Vacations Review >>
TripAdvisor Web Reviews
Based on 4894reviews
What to expect
Location
Rooms
Service
Value



Apple Vacations Traveller Reviews
CHAD M.
Jan 17 2018
Very crowded beach, was not aware that our hotel was one of 3 hotels on one property. Very crowded beach. Great staff. The Japanese restaurant was fantastic, taco bar was great. Buffets food was not good at all. Would recommend hotel for family vacations, lots of different things to do for kids.
Customer Rating: 

GREAT VACATION SPOT
JAY O.
Jan 17 2018
WE TRAVELED WITH THE WHITE SOX THRU APPLE VACATIONS - EVERYTHING WENT LIKE CLOCKWORK!
Customer Rating: 

Wonderful Christmas Vacation
LORI C.
Jan 03 2018
The resort was beautiful and clean the staff was very nice and helpful throughout our stay. The pool bar staff was great Ricardo does a fantastic job! The activities staff was wonderful very friendly and offered a lot of activities throughout the day volley ball, yoga, and Zumba are just a few of the offerings. The evening shows were also very nice, the Christmas Eve Magic Show was great! The food was good, at the buffet not great. I really didn't not like the fact that we had to make reservations for the la carte restaurants they say you can make reservation prior to arriving and that is not true. We had a group of 12, four of which arrived 2 days prior to the remaining 8 and they would not allow them to make reservations for all of us since rooms had not yet been assigned to the 8 that were arriving 2 days later. Once we all arrived and tried to make reservations there we none available, until I raised a concern and then magically reservations appeared out of the blue. The Christmas Eve Gala buffet was very good and had many options to choose from. The Steak House restaurant was good and the Mexican restaurant is a must try we really enjoyed it. I will say I prefer a resort that has open seating first come first serve for la carte restaurants. Over all our Christmas vacation was wonderful beautiful weather and very friendly staff!
Customer Rating: 

Salmonella Poisoning
STEVEN K.
Jan 01 2018
2 members of our group after eating at buffet ended up with confirmed salmonella and spent a night in the hospital. When we informed the front desk they stated they had not had any complaints. There were four other groups that were being admitted to ER when we were that were staying at exact resort we were at!!
Customer Rating: 

AMAZING TRIP
JUSTICE P.
Dec 31 2017
My family had an amazing time at this resort. We are already booking our trip next year back to Del Mar. The staff was welcoming, helpful and very courteous. We are recommending this hotel to our friends who are looking to go to Mexico. We will be back!!!
Customer Rating: 

Not the same
RONALD I.
Dec 22 2017
Much of the food at the buffets was tepid to cold. Attention from the wait staff at buffets and a la carte restaurants was definitely lacking. The quiet pool needs to be watched by hotel employees. Loud, drunk adults and screaming children. Drinks were severely watered down. I do not appreciate the staff pushing the Iberostar The Club.
Customer Rating: 

Friendly staff, great service, lovely hotel and grounds!
TIMOTHY M.
Dec 21 2017
Everything about our stay was wonderful, from the time we checked in, until the ease with which we checked out! Everyone was friendly and helpful. We've stayed here before and we would stay here again!
Customer Rating: 

Service
SHELLY J.
Dec 14 2017
The staff at the hotel was excellent in all areas
Customer Rating: 

Iberostar Paraiso del Mar
CASSANDRA C.
Dec 14 2017
Really beautiful, jungle feel to the grounds, while well maintained, gave a feeling of privacy. The grounds never felt busy or crowded. The plethora of animals and birds was an unexpected surprise, which, being animal lovers, we adored. The buffet food was adequate, but unexciting, while the specialty restaurants were outstanding. Avoid The room service pizza at all costs! The beach was clean and not overcrowded, with refreshments close to hand. The pool was pristine. The public buildings are gorgeous, with polished marble floors weaving between living ponds inhabited by fish, turtles, black and white swans, ducks and flamingoes. I experienced one very surly, dude bartender, who, after I ordered a cocktail (my only one of the day) snapped at my back as I turned "see you again in five minutes!". I understand he probably deals with some unpleasant heavy drinkers, but this treatment of a guest, in mid-afternoon, was a real downer. Aside from that one experience, the staff could not have been more pleasant, always offering a cheerful greeting when paths crossed, regardless of their roles. Jonathan, the Apple rep on site, was so kind and helpful, offering help with translation for a tour gone wrong (not booked through Apple) and aiding us in booking two other tours. The Apple recommended tours really were the best. Trust them to get you where you want to go, at a fair price. Overall, I hope to repeat the experience, and will recommend it to others!
Customer Rating: 

Great pool and beach environment horrible food
CHRISTIE F.
Dec 13 2017
The beach and pool areas were amazing. It was very tropical which we like. However, the food was terrible. The buffet food was the worst I've had at an all inclusive. The ala carte restaurants were just fair. The room was upgraded but was no bigger than a standard room and we had no coffee pot for the morning. The shower water went from really hot to cold while showering. Certainly not what I expected with an upgraded room and great apple rating. The worst part was that gave you a towel card and if you didn't return at the end of the week they charged you 10.00 for the towel. Absolutely ridiculous policy when your getting in and out of the pool. What are you supposed to do, take the pool in the towel so someone doesn't steal yours!? Will not stay here again.
Customer Rating: 

Iberostar hit it out of the park!
NANCY A.
Nov 12 2017
Our all-inclusive stay at Iberostar del Mar was amazing for the price we paid! It far exceeded our expectations and surpassed the quality of a previous all-inclusive resort in Cancun. We loved the proximity to great scuba diving and snorkeling. Next time, I'll spend more time with a good book on the beach on one of the many cabanas/sleeper lounges or in the perfect aqua water on the beach. I loved being able to order a drink or snack right on the beach, with no money exchanging hands. What a great place! Great restaurants and buffets throughout and available golf carts to carry you wherever you want to go. The pathways and beautiful landscaped areas invite evening strolls too.
Customer Rating: 

TripAdvisor Traveller Reviews
Beautiful resort
Randy E,
Sun Jan 21 08:07:39 EST 2018
The place is absolutely beautiful,very well kept and very friendly staff, The food however is not what was expected and heard many complaints during our stay there. After getting very ill on the third day did not eat any prepared food and stuck to fruit and bread. The specialty restaurants are horrible and an absolute waste of time, the bad food at the buffets is still better that those places .

It can do better
abwrk, Chicago, Illinois
Sat Jan 20 22:14:12 EST 2018
There are a lot of things going for the resort, but this is a 3 star at best. It is close to the airport, large but well laid out, gives a jungle feel, beach is great, and the people who work here are very nice. Check in was smooth and allowed early check in. Initial reaction was disappointment because compared to Grand Bahia Coba where we were previous year, this resort looks older, and very bland, there was no wow factor at all in anything. I will suggest getting a room closer to the beach if you plan to be at the beach often. The resort shares restaurants and pool with the beach resort. The a-la carte are close to the lobby and so are the buffet restaurants. There are 2 restaurants close to the beach, one for each of the 2 sharing resorts - del mar and beach, both almost identical and both had bad food. There is a snack bar at the beach, which was very very bad. Food at the buffet restaurants acceptable. We walked around in the 2 nicer resorts, lindo and maya, which had nicer pool, nicer restaurants, but rooms seemed the same. They had a separate snack bar at the beach, which seemed much better. Probably the main perk for the upgrade to Lindo, Maya is the food at the beach snack bar and good restaurants. Did not care for the drinks, but they did not look good. They have a nightly entertainment, the wait staff takes care of you there during the show, the show is on average quite good. And they have fun pool games, and one needs to be careful playing them, for instance the water balloon game. They have a great beach, and water sports. I have given minus 2 stars for the bad food and drinks close to the beach.

Our 1st Trip to Cancun - Loved It!
Steve W,
Sat Jan 20 03:09:38 EST 2018
My Wife and I recently made a trip to the Iberostar Paraiso Del Mar Hotel - with a large group from the Chicago area. We had a very enjoyable time. This was our first trip to both the Cancun area and this hotel. We found the Hotel and Grounds just beautiful. All areas are well kept. Our room was cleaned promptly each morning and provided a very relaxed personal setting. And the Hotel Staff - we cannot say enough about them. We found them to be very hard working people, who are very friendly, and will do whatever they need to - to make your trip the best it can be. Our only compliant was with the food. The Buffets have great and grand selections - but we found the main dishes to be cold. We also truly enjoyed the beaches - and watching the sunrise almost every morning. Overall we are very pleased with our trip and would highly recommend it to anyone looking to travel to the Cancun area. THANK YOU IBEROSTAR.

Very relaxing trip! Beautiful resort:)
,
Thu Jan 18 08:07:56 EST 2018
Even with it being a family resort, the place is so huge you rarely notice that there are kids. Very clean, staff was on point always! Food was hit or miss...love the breakfast, the food area on the beach was always fresh for lunch and the mexican and Japanese restaurants were delicious! Dinner options were so so in the buffet. It would have been nice if they were themed nights like at the Riu instead of a lot of the same things. Highly recommend the coffee shop and crepe place in the shopping centre. Entertainment staff was incredible especially Stephanie, Tony, Luis and Caesar. We got pretty involved in the activities and we loved them all. Lots of activities for everyone and classes at their gym. Bartender Lionel at the far pool bar, amazing! They had quite a bit of animals there, the coati left us alone and were cute to watch even though there was a ton of them. There’s plenty of seating on the beach and around the pools plus a nice quiet pool area with a lot of cabanas and a waterfall. The evening shows weren’t bad either like the circus one, only a couple of the nights they were a little cheesy. Nightclub wasn’t bad either, not up to date on the music but they played a lot of good stuff. Recommend going on the shuttle to Playa Del Carmen. Takes about 10-12 min to walk from lobby to beach but they do have little shuttle carts. There wasn’t a lot of one age group, good mix of families, older couples, etc. I would go here again, wanted to relax and we were able to do just that:)

Great Property and Layout
PocketClam, Rhode Island
Wed Jan 17 11:48:26 EST 2018
We have stayed here twice, most recently this past November. This is a great property, with friendly and helpful staff. Very clean rooms and easy access to pools and beach. Will definitely be returning again!!



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