Cancun

IBEROSTAR Paraiso del Mar


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All Inclusive    

2019 Exceptional Values
Honeymoon: Bottle of sparkling wine, fruit platter, and Iberostar gift.

Discover a slice of Eden in flourishing gardens with a never-ending pool weaving through the contours of the resort like a tropical lagoon and creating a fantasy that adults as well as kids will love! The Iberostar Paraiso del Mar Hotel offers one of the largest pools in all of Riviera Maya- over 3,280 feet in length! Its white sand beach is one of the best in all of Mexico.

Scuba diving enthusiasts will love the convenience of the five star PADI and SSI diving center offering excursions to the treasures of the Caribbean reefs (fee). Play a game of tennis, work out in the gym or just relax in the Jacuzzi while the little ones are entertained and supervised in the Kids Club. Sports aficionados who enjoy the great outdoors will be impressed by the Iberostar Paraíso del Mar's extensive list of sports and leisure offerings. Enjoy great golf in an incredible setting at the 18-hole, par 72 Iberostar Playa Paraiso Golf Course.

Enjoy appetizing specialties from Mexican fare to international cuisine. Choose from seven specialty restaurants (ŕ la carte dining restrictions apply) connected by walkways over lagoons near the open-air lobby. Additionally, the two abundant buffets offer delectable choices. For casual diners, there's the two grills/snack bars and the ice cream parlor! Eight bars and lounges offer tropical spirits to your heart's content, while teens can enjoy their own disco. At night, enjoy live entertainment in the theater.

Find out more about Iberostar Hotels & Resorts.

Learn more about Riviera Maya.
HOTEL LOCATION
This resort is located on Playa Paraiso in the Riviera Maya, about 20 minutes north of Playa del Carmen and just below Pue rto Morelos. It is approximately 15 miles away from the International Airport, and just half an hour's drive from Cancun
Address: PUERTO JUAREZ KM 309
PLAYA PARAISO, PLAYA DEL CARMEN
QR

MX
Local Phone: 52-984-877-2800
Toll Free Phone: 1-888-923-2722
Fax: 52-984-87-728-13
HOTEL FACILITIES
Barber / Beauty Salon
Boutique Shops
Car Rental
Concierge
Currency Exchange
Disco / Nightclub
Laundry / Dry Cleaning Service
Meeting Rooms
Parking(Complimentary)
Physician on Call
Shopping Mall Nearby (20 km)
Pools
Number of Pools: 4
Outdoor Pools: 4     
Swim-up Bar
The impressive fantasy pool integrates various other pools into a large river setting. There are 3 open-air jacuzzis, a scuba clinic, sun loungers, sun terrace and 3 swim-up bars everything you need for a truly complete holiday.
Golf: ONSITE
PD Dye course design. Par 72
Holes: 18
Lessons Available
Tennis
Number of Courts: 2
Outdoor Courts: 2
Lighted Courts: 2
Pro Onsite
Water Sports on Site
Fishing: Additional Charge
Scuba: Additional Charge
Hobie Cats: Complimentary
Wind Surf: Complimentary
Other Sports Available
Other Sports: Basketball, Ping Pong, Billiards, Table Soccer
Health Club / Spa
Aerobics: Complimentary
Jacuzzi: Complimentary
Nautilus Equipment: Complimentary
Sauna: Additional Charge
Spa: Additional Charge
Steam Room: Additional Charge
Manicure / Pedicure: Additional Charge
Facials: Additional Charge
HOTEL DETAILS
IBEROSTAR Paraiso del Mar is a luxurious All-Inclusive resort consisting of eleven 3-story bungalows in perfect harmony with the surrounding environment. Bungalows are surrounded by 35 acres of lush tropical gardens. Each room has a balcony or terrace. This fantastic luxury resort features top quality dining in seven spectacular specialty restaurants (plus an international buffet and beach grill). Electric train drives around property. Beach: The resort is situated on a 3/4 mile stretch of fine, white sandy beach along the transparent watersof the beautiful Caribbean. Enjoy a non-motorized watersport, relax in the comfort of a sun lounger,or visit the 5-star PADI SSI Dive Center. Check-in: 3:00 p.m.
Check-out: 12:00 p.m.
Total Rooms: 388
Year Opened: 2000 Credit Cards: Visa, Master Card, American Express
HOTEL RESTRICTIONS
No Spring Breakers. Ala carte restaurants: 3 reservations for 7 nts stays. Dress code: long pants for men.
ROOM TYPES
SUPERIOR STANDARD ROOM
The room offers an area of 431 square feet and a garden or jungle view with conveniently close to beach and pool.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Fan
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Radio Alarm Clock
Telephone
Television
Room Safe
JUNIOR SUITE OCEAN FRONT
The room offers an area of 474 square feet and private balcony with ocean view.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Fan
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Radio Alarm Clock
Telephone
Television
Room Safe
SUPERIOR JUNIOR STE OCEANFRONT
Other Amenities -
Kitchen
SUPERIOR OCEAN FRONT JUNIOR SU
Other Amenities -
Kitchen
SUPERIOR JUNIOR STE OCEANFRONT
The room offers an area of 474 square feet and a private terrace with ocean view and direct beach access.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Fan
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Radio Alarm Clock
Telephone
Television
Room Safe
JUNIOR SUITE
The room offers an area of 474 square feet and a private balcony with garden or jungle view, conveniently close to beach and pool.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Fan
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Radio Alarm Clock
Telephone
Television
Room Safe
STANDARD ROOM
The room offers an area of 431 square feet with a tropical or jungle view.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Fan
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Radio Alarm Clock
Telephone
Television
Room Safe
JUNIOR SUITE OCEAN FRONT
Other Amenities -
Kitchen
PRESIDENTIAL SUITE AI
Other Amenities -
Kitchen
STANDARD FAMILY ROOM
The room offers an area of 826 square feet with 1 King bed and a guaranteed connecting room with double beds.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Fan
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Radio Alarm Clock
Telephone
Television
Room Safe
DINING
IBEROSTAR Paraiso del Mar features 1 meal plan options:
All Meals, Drinks & Tips-FULL-3 nts receive 1 dinner reservation, 4-6 nts receive 2 dinner reservations, 7-9 nts = 3 dinner reserv., 10-11 nts = 4 dinner reserv.
There are 7 Restaurants at IBEROSTAR Paraiso del Mar:
El Rodizio - An a la carte Brazilian restaurant, elegant dress and reservations are required, men have to wear slacks.
El Hashiru - An a la carte Japanese restaurant, elegant dress and reservations are required. This is a non-smoking restaurant. Men are requires to wear collar shirts and dress slacks, proper foot wear
La Dorada - An a la carte Mediterranean restaurant serving mainly fish and seafood specialties. Reservations and dress code required.
La Hacienda - An a la carte Mexican restaurant, elegant dress and reservations are required. Men are required to wear collar shirts and dress slacks and proper footwear.
El Faro - Lunch buffet featuring Mexican appetizers and a la carte steakhouse restaurant for dinner. Reservations required for dinner. Formal/elegant dress code.
El Mercado - An International buffet restaurant with gourmet show cooking. Open for breakfast, lunch, dinner, and late night snacks. Casual/formal dress code.
El Puerto - Open air a la carte restaurant serving grill and steak specialties. Men are requires to wear collar shirts and dress slacks and proper foot wear.
ACTIVITIES & ENTERTAINMENT
Daily Activities & Entertainment:
Dance classes, Spanish lessons, Volleyball, Basketball, Football, Olympic Games, Aerobics
Nightly Activities & Entertainment:
Nightly entertainment with a live band and professional dancers, Weekly Theme Parties, Theater Bar and Night Club.
CHILDREN'S PROGRAMS
Lucy's Kid's Club offers supervised activities from 10:15 a.m. to 5:00 p.m., plus a children's pool and kiddie disco from 8:00 p.m. to 8:45 p.m.
Applicable Ages: 4-12 year old
Program Fees: Complimentary

Children's Facilities
PlayGround
Game Room
Teen Disco
Children's Pool
Babysitting Fee: Fee Required
Advance Notice for Babysitting: 24 hours

Apple Vacations Customer Satisfaction Score
Hotel Average
What to expect
Food Quality
Comfort
Cleanliness
Service
13809 Recommend
13809 past Apple Vacationers would recommend IBEROSTAR Paraiso del Mar to their friends and family



Latest Apple Vacations Review >>
TripAdvisor Web Reviews
Based on 5420reviews
What to expect
Location
Rooms
Service
Value



Apple Vacations Traveller Reviews
Excellent Vacation!!
WENDY E.
Apr 17 2019
The staff at the resort were all very friendly. We were greeted very warmly by all members. The resort was very beautiful.
Customer Rating: 

Iberostar
RODNEY R.
Apr 17 2019
This resort has a beautiful campus and they provide staff with golf carts to help you get around. The quality of the food was VERY poor. It was cold, prepackaged, low quality food. The Japanese restaurant was the only good food we had. The beach was nice but if you are looking for a calm beach for snorkeling this is not the beach for you. There is a lot of seaweed too. The entertainment at the hotel felt like we were watching a high school musical production not a professional show. The room was an average hotel room with a comfortable and larrge bed. The water pressure was not great and they did not provide washcloths. The staff was all friendly and helpful but the concierge really tried to push the selling of the club.
Customer Rating: 

Many mistakes made
DENISE B.
Apr 12 2019
Mistakes were made with our reservation from begining to end with no resulution.
Customer Rating: 

Excellent hotel and staff, but update system
RYAN C.
Apr 12 2019
Fantastic facilities, incredible pool and beach experience (aside from seaweed), friendly and helpful staff, good food and drinks, great room. Our overall time was wonderful. But please, Paraiso, update your computer system. It went down multiple times and the staff were doing all they could to accommodate everyone while it slowly came back on. I wouldn’t trade anything else, though. This place is breathtaking and relaxing and fun.
Customer Rating: 

Iberostar Pariso del Mar
TIMOTHY C.
Apr 02 2019
This was my 10th stay at this Iberostar. In my last 2 stays I have noticed that the quality in the made to order restaurants has been going down hill..The buffet restaurants has improved quite a bit....Won't make reservations at the made to order ever again. I do plan of making 2 visites to that resort in 2020...I hope the Gourmet and the Mediterranean restaurants starts improving like they used to be.
Customer Rating: 

Iberostar riviera m
ELIZABETH B.
Mar 30 2019
The hotel was very nice and I cannot say enough good things about the entire staff. We did end up upgrading when we arrived at the hotel for a much better location (the place is enormous), better food options and proximity to the bigger pools and beach.
Customer Rating: 

Iberstar is awesome
KRISTEN M.
Mar 21 2019
We loved everything about our visit. The room, the beach, the food, the staff, we could not have asked for a better experience!
Customer Rating: 

Not Happy at all but ...............
DENISE F.
Mar 19 2019
We booked a 7 night all inclusive at the del Mar . We upgraded when we booked to be cloer to the pool and beach. When we arrived our room was not anywhere near the beach and the pool which was the closest was under construction with giant tarps coveringit. This was our 3rd stay at an iberostar hotel in the past year so we were not new to them . I was offered an upgrade to either the Lindo or Maya at a cost. Lindo 404 per night per night or maya 100 per ngiht. We had stayed at the Maya in November and actually had our daughters wedding there in November. After the extra $700 that we paid we were happy with the accommodations. One thing was different this time, the harrasement to join the club was twice daily. We stopped walking through the lobby just so we could avoid this. Other than that we were able to enjoy ourselves. Apple flight and transfers were great.
Customer Rating: 

Upgraded room
JOHN K.
Mar 16 2019
I paid extra to upgrade my room and really felt that I didn’t get anything upgraded at all. Disappointed by that.
Customer Rating: 

Apple Excursion Representative Not Very Informative ~ Very Dissatisfied with Excursion
GABRIEL T.
Mar 08 2019
At the Iberostar Paraiso Beach, Sostenos, the Apple Representative, assisted us with booking an excursion with Cancun Adventures for Saturday, March 2, 2019, which included a Catamaran ride, Snorkeling and Isla Mujeres excursion, which turned into a very big disappointment. 1. Sostenos did not have accurate details regarding the excursion, nor, was he knowledgeable about the current events on Isla Mujeres. 2. We were told it was a 5 ˝ hour event which turned into 8 hours – we were not told about the shuttle ride which was over 1 hr. each way picking up additional people. 3. The snorkeling location was very poor – there were very few fish some coral and statues. I was not very impressive for 20 minutes of snorkeling. The paddle boarding stop by the beach was a waste of 30 minutes because 2 people out of 30 went paddle boarding when we could have spent more time on the island. 4. On Isla Mujeres, we were allotted a 2 hour time limit, where we were hoping to rent a golf cart for about $10.00 (according to the Apple representative), but, we were never told we needed a driver’s license which canceled the golf carts out. Also, the price was actually $25.00 and up – Nor were we told that the Carnival celebration was occurring and the place was very over crowded with people, golf carts and cars. It was too busy for our expectations. I have been to the Island before and normally it is very relaxing and not as hectic. We were very overwhelmed with the crowds, cars and vendors. Our excursion to Isla Mujeres was a total bubble burster for us. We would have never gone had we known about the Carnival on Isla Mujeres. Isla Mujeres is just not as relaxing as it used to be, which is very sad to see. Also, it appears to be a bit run down and has many cars instead of just golf carts on the island now. On Sunday, we talked to Sostenos about our disappointment with the excursion, and he said he would talk to the manager and compensate us on Monday morning before we left to return home. But, due to the office being closed on Sunday, we were not compensated when we were leaving. I believe we should be compensated financially for the mis-direction of the Apple Representative for at least half of our USD $179.77 spent for this excursion. Please contact me directly to discuss this issue.
Customer Rating: 

ANTHONY S.
Mar 06 2019
Good hotel overall and would go back for the right price. Did not get a king bed which we had asked for. They do rip you off for sun screen. USD$27. They did not replace the body lotion or hair conditioner and there was no face cloth either. Staff were great so friendly, our best experience in 4 Mexican trips. Wild life in the resort was great to watch and nice to see they were cared for.
Customer Rating: 

TripAdvisor Traveller Reviews
great place to relax
Brad T,
Thu Apr 18 11:02:42 EDT 2019
great place to relax. nothing negative to say other then the dive excusions where too expensive. I wanted to dive but could not justifie the money they where asking. great staff, Also , I may suggest they add more parasols for the non VIP visitors.

Nice vacation
mariusandana, Chicago, Illinois
Wed Apr 17 13:31:29 EDT 2019
This is a big resort but you can feel special through the excellent services offered by the stuff. The food is good and the rooms are Ok. The beach was nice and the landscaping surrounding the resort is wonderful. We recommend a room close to the beach where you will have a pool and a restaurant too. The main restaurants are on the other side close to the lobby.

Huge Resort, Beautiful Landscaping
smartymarty111, Alberta, Canada
Tue Apr 16 17:40:06 EDT 2019
This resort is huge, and it's connected to another sister resort. The landscaping throughout the resort is amazing. There are lots of palm trees and a cenote and natural areas, so there is a lot of wildlife. It was quite a walk from our room to the main lobby, but it was a nice walk along the paths. The size of the resort means that it doesn't feel crowded. The beach and pool always had lots of seating available. We liked most of the restaurants, teppanyaki being our absolute favourite. The shopping centre also had a great taco bar that we went to several times during our stay. The room was pretty basic and clean. No complaints there, and we enjoyed having the balcony. Overall, really nice hotel. The services, food and amenities are great. Staff were friendly and helpful. We had no worries during our stay, and would come again.

Day Trip
joelC1400LV, Northern Virginia, Virginia
Tue Apr 16 15:10:24 EDT 2019
We are club members and have been going to the Tucan property for the last 5 years. This year we decided to spend a day at the Del Mar. One of the highlights of our day was the bike tour with Leslie. She is was incredibly friendly and a perfect Iberostar am ambassador.

Sharon
573SharonS, Brampton, Canada
Sun Apr 14 06:44:06 EDT 2019
We were a family of two couples one child. Beautiful resort, immaculate grounds; gardeners do a great job. Nice for walks,many wildlife to see. For those times you don’t want to walk shuttles available. Thanks to Joe from “family” who made us feel welcome from day 1. Gave us tips of things to do and always offering us rides. Food was ok, lots of choices. Some days better than others but you can spice it up with many salsas and pico de Gallo. Mexican and Japanese our favourite al a carte but not Brazilian. Large pools and beach and pool water cool at this time of year but still enjoyable.



The comments and opinions on this Ratings and Reviews section of our website are the views and opinions of TripAdvisor members and AppleVacations.passengers. They are providied 'as is' and we accept no responsibility for any loss, injury, inconvenience or other damage resulting from this information. You should verify critical information (for example passports and visas, and customs) with the relevant authorities, and review our Fair Trade Contract and Things To Know Before You Go (including our Health and Safety Tips For Travelers) before you travel.
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