Cancun

IBEROSTAR Paraiso del Mar


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All Inclusive    

2018 Exceptional Values
Honeymoon:
Bottle of champagne, fruit platter, and Iberostar gift.
Family: First child 12 and under Stays, Plays & Eats Free (valid 5/01-10/31/18).

2019 Exceptional Values
Honeymoon: Bottle of sparkling wine, fruit platter, and Iberostar gift.

Discover a slice of Eden in flourishing gardens with a never-ending pool weaving through the contours of the resort like a tropical lagoon and creating a fantasy that adults as well as kids will love! The Iberostar Paraiso del Mar Hotel offers one of the largest pools in all of Riviera Maya- over 3,280 feet in length! Its white sand beach is one of the best in all of Mexico.

Scuba diving enthusiasts will love the convenience of the five star PADI and SSI diving center offering excursions to the treasures of the Caribbean reefs (fee). Play a game of tennis, work out in the gym or just relax in the Jacuzzi while the little ones are entertained and supervised in the Kids Club. Sports aficionados who enjoy the great outdoors will be impressed by the Iberostar Paraíso del Mar's extensive list of sports and leisure offerings. Enjoy great golf in an incredible setting at the 18-hole, par 72 Iberostar Playa Paraiso Golf Course.

Enjoy appetizing specialties from Mexican fare to international cuisine. Choose from seven specialty restaurants (à la carte dining restrictions apply) connected by walkways over lagoons near the open-air lobby. Additionally, the two abundant buffets offer delectable choices. For casual diners, there's the two grills/snack bars and the ice cream parlor! Eight bars and lounges offer tropical spirits to your heart's content, while teens can enjoy their own disco. At night, enjoy live entertainment in the theater.

Find out more about Iberostar Hotels & Resorts.

Learn more about Riviera Maya.
HOTEL LOCATION
This resort is located on Playa Paraiso in the Riviera Maya, about 20 minutes north of Playa del Carmen and just below Pue rto Morelos. It is approximately 15 miles away from the International Airport, and just half an hour's drive from Cancun
Address: PUERTO JUAREZ KM 309
PLAYA PARAISO, PLAYA DEL CARMEN
QR

MX
Local Phone: 52-984-877-2800
Toll Free Phone: 1-888-923-2722
Fax: 52-984-87-728-13
HOTEL FACILITIES
Barber / Beauty Salon
Boutique Shops
Car Rental
Concierge
Currency Exchange
Disco / Nightclub
Laundry / Dry Cleaning Service
Meeting Rooms
Parking(Complimentary)
Physician on Call
Shopping Mall Nearby (20 km)
Pools
Number of Pools: 4
Outdoor Pools: 4     
Swim-up Bar
The impressive fantasy pool integrates various other pools into a large river setting. There are 3 open-air jacuzzis, a scuba clinic, sun loungers, sun terrace and 3 swim-up bars everything you need for a truly complete holiday.
Golf: ONSITE
PD Dye course design. Par 72
Holes: 18
Lessons Available
Tennis
Number of Courts: 2
Outdoor Courts: 2
Lighted Courts: 2
Pro Onsite
Water Sports on Site
Fishing: Additional Charge
Scuba: Additional Charge
Hobie Cats: Complimentary
Wind Surf: Complimentary
Other Sports Available
Other Sports: Basketball, Ping Pong, Billiards, Table Soccer
Health Club / Spa
Aerobics: Complimentary
Jacuzzi: Complimentary
Nautilus Equipment: Complimentary
Sauna: Additional Charge
Spa: Additional Charge
Steam Room: Additional Charge
Manicure / Pedicure: Additional Charge
Facials: Additional Charge
HOTEL DETAILS
IBEROSTAR Paraiso del Mar is a luxurious All-Inclusive resort consisting of eleven 3-story bungalows in perfect harmony with the surrounding environment. Bungalows are surrounded by 35 acres of lush tropical gardens. Each room has a balcony or terrace. This fantastic luxury resort features top quality dining in seven spectacular specialty restaurants (plus an international buffet and beach grill). Electric train drives around property. Beach: The resort is situated on a 3/4 mile stretch of fine, white sandy beach along the transparent watersof the beautiful Caribbean. Enjoy a non-motorized watersport, relax in the comfort of a sun lounger,or visit the 5-star PADI SSI Dive Center. Check-in: 3:00 p.m.
Check-out: 12:00 p.m.
Total Rooms: 388
Year Opened: 2000 Credit Cards: Visa, Master Card, American Express
HOTEL RESTRICTIONS
No Spring Breakers. Ala carte restaurants: 3 reservations for 7 nts stays. Dress code: long pants for men.
ROOM TYPES
SUPERIOR STANDARD ROOM
The room offers an area of 431 square feet and a garden or jungle view with conveniently close to beach and pool.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Fan
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Radio Alarm Clock
Telephone
Television
Room Safe
JUNIOR SUITE OCEAN FRONT
The room offers an area of 474 square feet and private balcony with ocean view.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Fan
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Radio Alarm Clock
Telephone
Television
Room Safe
SUPERIOR JUNIOR STE OCEANFRONT
Other Amenities -
Kitchen
SUPERIOR OCEAN FRONT JUNIOR SU
Other Amenities -
Kitchen
SUPERIOR JUNIOR STE OCEANFRONT
The room offers an area of 474 square feet and a private terrace with ocean view and direct beach access.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Fan
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Radio Alarm Clock
Telephone
Television
Room Safe
JUNIOR SUITE
The room offers an area of 474 square feet and a private balcony with garden or jungle view, conveniently close to beach and pool.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Fan
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Radio Alarm Clock
Telephone
Television
Room Safe
STANDARD ROOM
The room offers an area of 431 square feet with a tropical or jungle view.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Fan
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Radio Alarm Clock
Telephone
Television
Room Safe
JUNIOR SUITE OCEAN FRONT
Other Amenities -
Kitchen
PRESIDENTIAL SUITE AI
Other Amenities -
Kitchen
STANDARD FAMILY ROOM
The room offers an area of 826 square feet with 1 King bed and a guaranteed connecting room with double beds.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Fan
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Radio Alarm Clock
Telephone
Television
Room Safe
DINING
IBEROSTAR Paraiso del Mar features 1 meal plan options:
All Meals, Drinks & Tips-FULL-3 nts receive 1 dinner reservation, 4-6 nts receive 2 dinner reservations, 7-9 nts = 3 dinner reserv., 10-11 nts = 4 dinner reserv.
There are 7 Restaurants at IBEROSTAR Paraiso del Mar:
El Hashiru - An a la carte Japanese restaurant, elegant dress and reservations are required. This is a non-smoking restaurant. Men are requires to wear collar shirts and dress slacks, proper foot wear
La Dorada - An a la carte Mediterranean restaurant serving mainly fish and seafood specialties. Reservations and dress code required.
La Hacienda - An a la carte Mexican restaurant, elegant dress and reservations are required. Men are required to wear collar shirts and dress slacks and proper footwear.
El Faro - Lunch buffet featuring Mexican appetizers and a la carte steakhouse restaurant for dinner. Reservations required for dinner. Formal/elegant dress code.
El Mercado - An International buffet restaurant with gourmet show cooking. Open for breakfast, lunch, dinner, and late night snacks. Casual/formal dress code.
El Puerto - Open air a la carte restaurant serving grill and steak specialties. Men are requires to wear collar shirts and dress slacks and proper foot wear.
El Rodizio - An a la carte Brazilian restaurant, elegant dress and reservations are required, men have to wear slacks.
ACTIVITIES & ENTERTAINMENT
Daily Activities & Entertainment:
Dance classes, Spanish lessons, Volleyball, Basketball, Football, Olympic Games, Aerobics
Nightly Activities & Entertainment:
Nightly entertainment with a live band and professional dancers, Weekly Theme Parties, Theater Bar and Night Club.
CHILDREN'S PROGRAMS
Lucy's Kid's Club offers supervised activities from 10:15 a.m. to 5:00 p.m., plus a children's pool and kiddie disco from 8:00 p.m. to 8:45 p.m.
Applicable Ages: 4-12 year old
Program Fees: Complimentary

Children's Facilities
PlayGround
Game Room
Teen Disco
Children's Pool
Babysitting Fee: Fee Required
Advance Notice for Babysitting: 24 hours

Apple Vacations Customer Satisfaction Score
Hotel Average
What to expect
Food Quality
Comfort
Cleanliness
Service
13809 Recommend
13809 past Apple Vacationers would recommend IBEROSTAR Paraiso del Mar to their friends and family



Latest Apple Vacations Review >>
TripAdvisor Web Reviews
Based on 5221reviews
What to expect
Location
Rooms
Service
Value



Apple Vacations Traveller Reviews
Transfers
JOSEPH D.
Nov 15 2018
Apple needs much improvement on getting people to and from hotels in Mexico. It takes much to long to get to your hotel. We waited on a bus for a long while then were told to wait for a smaller vehicle and after waiting when the smaller vehicle came they crammed eight people in it. Unacceptable. Also Apple reps were never there at 8 am when they said, not until 9 and we had to waste vacation time waiting for them,
Customer Rating: 

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Iberostar Pariaso Del Mar
JIMMY S.
Nov 07 2018
We went there mainly for golf and beach/pool. We have stayed there several times before and think golf course and pool one of the better ones in Rivera Maya area. It is family oriented and expect to find many children running around pool area. It provides basis rooms and food. Nothing extra fancy or above average food. It good price for what you generally pay with the golf extra unless stay in different section of resort for higher price. The golf course in extra condition with drinks and food included with price. The range is extra charge
Customer Rating: 

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check in /out
CHARLES H.
Nov 05 2018
at check in they are pushing you to up-grade and taking to much time to sell you on it..and after doing it you go to next level of hotel and have to wait again for them to check you in again..now on check out the wife bought a raft at pool store and charged it to room at check out I was paying cash for it the girl at the desk is telling me it is cheaper to put it on my charge card, after 10 minutes , for me to pay with cash I had to show my passport ( why ) it is required another 10 minutes, after that she says I have to go back to the original place of check in to check out almost missed our transportation back to airport we have stayed here 5 times before but will not be going back...
Customer Rating: 

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Family Vacation at Iberostar
JASON G.
Sep 05 2018
We upgraded to Lindo upon arrival. Very happy with the offer of pricing to upgrade. Service was stellar. Beautiful resort. Was not a fan at all of the evening shows. We visited the Del Mar/Beach pool a couple of days. That pool is huge, star friends were amazing. However, being this was a family vacation, I was not impressed with the actions of many of the guests in the pool. We decided to stay at our pool in the Lindo section. A couple of days we stayed on the beach, I was very happy to see staff removing towels from chairs after nobody appeared for a certain amount of time. Staff was great, everybody is really friendly. Few not so friendly wait-staff and bartender, but you never know what is going on in their life. The room was great, we were on the 3rd floor and it was fairly warm in the room, called tot he front desk and they cooled our room for our stay to 18. Being that we were there in late August, the temps were pretty hot, it was really nice to know we had a very cool room to sleep in. The food was pretty good. The only thing I would like to see change is that there is more variety at the buffets. The food was the same day after day.
Customer Rating: 

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Perfect!
KATALINA S.
Sep 05 2018
This resort and vacation was absolutely wonderful. The pool was great – plenty of space for everyone, with one end being the more "entertained" part, and the other the quiet area. It was nice to have both options. The beach was beautiful – no complaints there. There were plenty of different foods to please everyone from different cultures – i always found something good to eat. The entire resort is beautifully landscaped and well-kept with a shuttle service every 5-10 minutes to give you a lift you weren't up to walking since it's a big resort. I will definitely return.
Customer Rating: 

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Best Buy!
JAMES M.
Sep 03 2018
A fantastic experience! My husband and I usually cruise, but this year we were seeking a less expensive option. Apple Vacations offered the Iberostar at an incredible package deal and it didn't disappoint. The hotel staff were extremely pleasant and professional, the grounds and wildlife provide the much needed tranquility and natural experience we were seeking. The pools were incredible and the beach front was a bonus. The grounds are spectacular and if you enjoy walking it will bring you much joy. For those that prefer to ride electric golf carts are abundant. Beverages flowed and there were endless food options. There are restrictions on how many nights you can reserve the restaurants, but if there are openings you can dine every evening as we did. The food was good just not great. The rooms were very comfortable and I appreciated the endless towels available for the room, pool and beach. I've stayed at resorts in the past where fresh linens were an issue. Not at Iberostar. We had a wonderful experience and will definitely return. Likely this Christmas if we can get another best buy option.
Customer Rating: 

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Fantastic!
JOSHUA M.
Aug 28 2018
We just got back from our vacation and I must say that the Iberostar Paraiso Del Mar was an amazing place to stay. It was beautiful, clean and everyone was friendly and very helpful. I would definitely go back again!!
Customer Rating: 

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SOLOMIYA B.
Aug 27 2018
Tv, safe and the door look wasnt working. everytime we would try to get to our room we would have to go to front desk to ask them to oen the door. Finally they changed the lock on the doors and we had to wait 30 mins outside at 1:30 am in the morning. We did not get even a sorry from the hotel. At check -in we were suppose to get the hotel credit, and they did not offer it to us at all.
Customer Rating: 

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Apple Vacation Iberostar Hotel Cancun Riveria
ELAINE W.
Aug 17 2018
Everything about the place was very good. No problems with anything. I think the selection of the food could have been a little better. Not a lot of meat dishes or seafood. Cheese section would have been nice to have. The desserts were fabulous! Overall, I would come back again!
Customer Rating: 

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Overwhelming
KENDRA T.
Aug 15 2018
We found our resort to be overwhelming. It was so big that we were constantly getting lost and walking down the wrong path. We ended up in parts of the resort that we weren't supposed to be in because we didn't upgrade to the Superior side of the resort. We felt the walk to the lobby from our room and the to the beach from our room were way too long. We felt as if we needed a map every time we left our room. The beach was full of seaweed. There were mounds 5 feet high on the beach. There were 3 days of our 6 day vacation that we couldn't even stand to be in the water because the seaweed just kept wrapping around our bodies and legs. The food at the resort was ok for adults but I wish there were more options for kids. My 7 year old basically ate the same thing all week because she couldn't find anything she liked. I was expecting there to be chicken nuggets or macaroni and cheese at every buffet but never saw those options. The cocktails at the resort were also disappointing. The strawberry mix they used to flavor drinks was not very good which means we didn't like the strawberry daiquiris, strawberry margaritas or strawberry mojitos.
Customer Rating: 

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Exceptionally Dissappointed
PATRICE W.
Aug 15 2018
From the booking (since there was an apparent error in the booking according to the hotel staff) to the unavoidable seaweed filled beach.. which was an area of literally about 10-12 wide and a foot high across the entire length of The beach as far as the eye could see (which hotel staff claimed was typically for this time of the year and out of their control), this was our worst Cancun trip ever. We will never be staying at Iberostar anything since regular loss of electricity, no TV and faulty AC was the order of our 16 member trip. Other Apple vacation staff told me that my booking agent had not mad a “full disclosure” when I found out that I had to pay for baggage on Frontier… But the seats don’t even recline! What is more frontier staff told us that it is impossible for the 16 of us to sit together regardless of how the trip was booked why didn’t Apple vacations staff know that? And “all tips, gratuities, and taxes included”, the first speech we got the transportation people who made us wait an hour and a half to get to our destination in mind you was how they only live off of Tips and how important it was to tip them. The hotel told us that there is a new fee (which changed several times between $7 per room to $7 per person by the city of Cancun and that Apple vacations just doesn’t know about it). Lots of deceiving and misinformation. We are too busy for this type of nonsense. My family members are all writing letters to Apple vacations and Iberostar administration.. but we will still spend our $14,000 elsewhere next time!
Customer Rating: 

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TripAdvisor Traveller Reviews
Beautiful Resort
Pat F,
Thu Nov 15 12:45:27 EST 2018
We just returned from our first stay at Iberostar Paraiso del Mar and overall it was a very enjoyable time. Our room was very clean, the pools are amazing, the beach is beautiful, the staff was very friendly and accommodating (shout out to our waiter Diaz for always going above and beyond during breakfast and lunch). The fitness center was also one of the best I have seen at a resort. Make sure to book a reservation at the Japanese restaurant! This resort is huge and can be a bit overwhelming, but that is also a good thing as there is plenty to do and plenty of places to eat. I'm docking one star because I thought the food at the buffet could have been better. There was also a mix-up with one of our dinner reservations - we were offered an additional dinner reservation, but when we got to the restaurant they did not have a record of our reservation and we were turned away. Additionally, our first night we experienced some issues with the power constantly going out in our room. Overall, I would recommend this resort and definitely consider coming back!

Family Holiday
Carolyn T, Pekin, Illinois
Mon Nov 12 06:37:01 EST 2018
Took my entire family here for Christmas. Was a wonderful experience for all of us. Everything was perfect. Great food, lovely rooms, wonderful wait staff. Will return again. Beautiful grounds and beach. Restaurants were very nice. Lots of amenities.

Great time, Great staff, Great facility.
scottsL1884GI, Redding, California
Sun Nov 11 09:41:03 EST 2018
Stayed for six days beging 10/29/2018 thru 11/03/218. Check-in was fast and easy. Bell desks fast and friendly. Room condition was great. Beach is awesome. Beach staff awesome. Pools are large and clean. Lots of well attended activities. Food was food at all restaurants. Pool bars all were awesome. Golf course was in immaculate condition. We will be back.

Star Rock Cafe! Yordy was outstanding!!
151kristinep, St. Albert, Canada
Sun Nov 11 04:02:09 EST 2018
We've eaten multiple times at the Star Rock Cafe It's our favorite restaurant! The food is outstanding & Yordy is an exceptional waiter!! He went above & beyond for us everytime! We always choose to sit in his section. We had a reservation mix up at the Japanese restaurant one night & came to eat at the Star Rock & told him about it, that we were looking forward to having sushi! He instantly offered to call over & order us some & go get it (the restaurant was quiet at the time). I was overwhelmed with his kindness & thoughful nature. Quick service, good food & friendly people! Always a wonderful experience! We'll be back soon!

Birthday celebration
mommaneedavacanow, Saint Louis, Missouri
Sat Nov 10 00:58:13 EST 2018
This resort is beautiful. Put your tennis shoes on or grab a golf cart bc the resort is huge and lots of walking to get from one place to the other. The rooms are clean, staff friendly,food I is average but plentiful and always a bar with quick service for drinks. You have to make reservations at the restaurants if you want to easy there, otherwise there is always a cart if food somewhere to eat from, or the buffet (no reservations). During our visit, 1/2 the resort lost power more than 24 hours not due to weather. It was very hot at night and there was nowhere to relocate guests. There was also no concession made for inconvenience.I felt the inability to use your room or sleep in air-conditioning was kind of a deal breaker for this visit. Otherwise, I would have given 4 stars. Unless the food at buffet is improved a little more in quality, there would not be a 5 star from me.



The comments and opinions on this Ratings and Reviews section of our website are the views and opinions of TripAdvisor members and AppleVacations.passengers. They are providied 'as is' and we accept no responsibility for any loss, injury, inconvenience or other damage resulting from this information. You should verify critical information (for example passports and visas, and customs) with the relevant authorities, and review our Fair Trade Contract and Things To Know Before You Go (including our Health and Safety Tips For Travelers) before you travel.
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