TripAdvisor Traveller Reviews
We just got back from a 4 night stay and my husband and myself really enjoyed our stay. The room was spacious and had everything we needed and our mini fridge was always continuously stocked along with the yummy Nespresso Coffee! We have stayed at a few all inclusive resorts and having room service be included was really convenient! Food was a hit or miss, typical all inclusive resort food. We were there for a wedding and it was a beautiful day. The only cons we ran into was being denied service at the âroyal eliteâ bar when it was empty and employees were standing around not doing anything, the night before we were served at the same bar with no issues. And another con was we did have a friend have some cash missing from her bag after a housekeeper was cleaning , but we kept all our valuables in the safe and didnât have any issues with our own belongings.
Luxurious Resort - Great for Relaxation & Party
We stayed in this marvelous resort in May 2018. The pool area is really beautiful with many cozy sunbeds. The three infinity pools are lovely. At the beach there are also plenty of sunbeds available for free which belong to the resort. The food is of very high quality. There are four Ă la carte restaurants and one buffet restaurant. The staff is in general very friendly and helpful. The rooms are really nice and have a lovely (side) view on the ocean. Throughout the day there are various entertainment activities such as beach/ pool volley, bingo, cooking lessons or even a foam pool party. The animation team - Victoria, Abigail, Facundo, and Paulo - did a really great job and enriched our stay at the resort. Although the live music at the pool and the parties at night can be noisy, there is also enough time for relaxation. The gym is very well equipped and there is also a spa. We had only one negative experience during our stay: We ordered an early breakfast to our room, but they did not deliver and the staff at the reception was not helpful after complaining about it. Nonetheless, we had a great experience at the Sandos resort and would choose it again for the next vacation in CancĂșn!
Great Value, Great Beach, Will be back
We love Cancun, and even though we were just there in February we wanted to visit again before summer. Our favorite property was, and still is, the Hyatt Zilara. Having said that, we wanted to save a few bucks on this trip and after searching the net selected Sandos for a more moderately-priced option. We had stayed at the neighboring property currently known as Hard Rock years back, and I remembered this as an interesting looking property from walking up the beach.
While it's not exactly the Zilara, it sports a much more affordable price and offers many of the same amenities we expect when we visit the beach.
The rooms are comfortable, clean, and well-maintained, the service is great, and the food is good. Don't expect shrimp to be served every day at the buffet or beach restaurant, but do expect to find something delicious and satisfying. The hotel sits perpendicular to the beach, so don't expect to see the ocean from your bed. Our room had a very pleasing view from the balcony of both the lagoon and the ocean, and while I certainly couldn't lay in bed and watch the sunrise over the turquoise waters of the Caribbean, I wasn't unhappy either.
The pool area is spread out over 3 pools and we had no problem finding a place to sit either at poolside or near the ocean. There were plenty of activities going on, and they did a great job of accommodating everybody from lounge lizards to party animals. We did find the music to be a bit on the loud side from time-to-time, but you are there to have a good time. after all. The servers at the pool came around frequently and provided great service.
I would seriously give the property a 5-star rating, but there are enough areas where I prefer our usual haunt to the point that I ddn't feel I could do so honestly. For the price, it is a 5 star hotel, but you can only give a single overall star rating without qualifiers. If you're looking for a nice property at a great price, you can't go wrong here. We really enjoyed it and will be back.
As an aside, I witnessed very few other patrons tipping the staff. The people at these all-inclusive properties work very hard to serve their customers and always do so quickly and efficiently. Be sure to bring a minimum of $25 or so per day in $1 bills to show the staff your appreciation for all of their hard work. They earn it.
Excellent service, everyone willing to help and make your vacation experience a unique one. Carlitos, Chantal, Abraham and the entertainment guys Victoria, Facundo y Paulo did a great job!! Greetings from Peru
Quality food, service and location. But needs to decide what type of hotel it wants to be.
The hotel itself is beautiful. Super clean. Marble everywhere. Spacious rooms. Comfortable beds. All mod cons.
The staff are impeccable. Lovely people with a pleasant manor and would do anything to assist you.
The restaurants (5 different ones ) all served amazing fresh food of the highest quality although sometimes the Mexican buffet seemed luke warm even though it had only just been cooked (Maybe they need hotter buffet plates)
The pools were superb but we spent most of our time on the the golden beach with the waves lapping the shore. A wonderful location by the carribean ocean.
My one gripe is that this hotel is so luxurious and it's staff so accommodating and the food so delicious that why would it then lower itself to having silly foam pool parties and house music parties at night. It's almost like on the one hand they have the quality to attract people of a certain classiness then on the other hand they're trying to offer party like atmosphere to appeal to teenagers (even though it's an adults only hotel) In my opinion the two don't mix well. That said, many of the other guests were enjoying the revelry so what do I know. My travel agent sold it to me as relaxing luxury but the DJ by the pool and loud late night parties were an unexpected annoyance disturbing our relaxation and luxury.
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