Cancun

Riu Palace Mexico


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All Inclusive    

2018 Exceptional Values
Honeymoon: Surprise gift in room, small bottle of Tequila, king bed (subject to availablity at time of check-in), late check-out (subject to availability at time of departure), complimentary upgrade to next available room category (subject to availablity and upon request), $35 spa credit in Ocean Harmony massage for two (50 min) per adult. (This discount does not apply with other promotions and discounts).

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Riu Palace Mexico abounds with European flourishes such as hand painted murals, floral ceilings rimmed in gold, and a tiny Spanish chapel. Splashing fountains, statues, gazebos, and wrought iron benches rest in a romantic courtyard beneath the shade of towering palms, while sprays of bougainvillea adorn slanted sun-shelters by two magnificent pools.

La Bodega, Don Julian, El Patio, and La Traviata restaurants offer specialty a la carte dishes and spectacular buffets. Recently revamped menus now offer a wide range of cuisine and finer ingredients at the a la carte restaurants, as well as the incorporation of a vegetarian menu in all restaurants. A lavish nightclub in whimsical design hosts nightly entertainment, and a pristine white beach along the mesmerizing turquoise sea promises to delight the senses and soothe the soul.

Deluxe and spacious guestrooms (mostly split-level) were renovated in 2012. All are beautifully decorated in rich wood and granite rose tile, offering a sitting area with mini-fridge and bar.

Endless amenities include waiter service at the renovated pool area, snorkeling, windsurfing, body boarding, kayaking, and scuba lessons in the pool! Riu Palace Mexico provides the best entertainment for adults and children. RiuLand Kids' Club offers activities for the little ones.

Find more information about Riu Hotels & Resorts.

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HOTEL LOCATION
The hotel is 1.8 miles (3 kms) from town and 35 miles (56 kms) from Cancun Internatio nal Airport (CUN).
Address: CONDOMINIOS PLAYA CAR, CALLE, 33
PLAYA DEL CARMEN
QR

MX
Local Phone: 011-52-984-877-4
Fax: 011-52-984-877-4210
HOTEL FACILITIES
Barber / Beauty Salon
Boutique Shops
Car Rental
Currency Exchange
Disco / Nightclub
Laundry / Dry Cleaning Service
Meeting Rooms
Physician on Call
Casino Nearby (.)
Shopping Mall Nearby
Pools
Number of Pools: 4

Swim-up Bar
4 swimming pools with sun terraces, one with adjoining swim-up bar. Complimentary sunloungers, towels and parasols by pool area.
Golf: NEARBY
Cancun Hilton Golf Course Mayan Palace Golf Course Mayakoba Golf Course
Playacar`s championship-level golf course was carved right out of the jungle by the Robert Von Hagge Associates. This 7,202 yard course is rated 73.1 and has plenty of tee boxes for every level of play. It is situated next to Playa del Carmen.
Holes: 18
Lessons Available
Tennis
Number of Courts: 2
Outdoor Courts: 2
Lighted Courts: 2
Court Fee: Complimentary.
Water Sports on Site
Sunfish Sailing: Complimentary
Scuba: Additional Charge
Snorkeling: Complimentary
Paddle Boats: Complimentary
Motorboats: Additional Charge
JetSki / Waverunner: Additional Charge
Wind Surf: Complimentary
Health Club / Spa
Aerobics: Complimentary
Jacuzzi: Complimentary
Nautilus Equipment: Complimentary
Sauna: Complimentary
Spa: Additional Charge
Steam Room: Complimentary
HOTEL DETAILS
The exquisite Riu Palace Mexico is a deluxe beachfront All-Inclusive featuring elegant and luxuriousdecor in the style of the aristocratic Mexican haciendas. Each room features a ceiling fan, mini-bar(re-stocked daily) and a private balcony or terrace. Mexican Street offers a vast array of shops, services & boutiques; food & beverages are available until 2 am; guests can use the bars within the Riu complex. Exchange privileges with Riu Palace Riviera Maya, Riu Yucatan, Riu Playacar and Riu Tequila. Beach: Riu Palace is ideally situated on a beautiful stretch of pristine beachfront, where crystal blue waters caress fine white sands. Enjoy a watersport, or relax beneath the warm rays of the Mexican sNightly Activities & Entertainment: ing the beachfront Check-in: 3:00 pm
Check-out: 12:00 noon
Total Rooms: 434
Year Opened: 0 Credit Cards: Visa, Master Card
HOTEL RESTRICTIONS
Men must wear longs pants and no t-shirts at resstaurants. No spring breakers. From F ebruary to May each room must have one guest at least 21 years old and 18 years old f or the rest of the year.
ROOM TYPES
JUNIOR SUITE
2 dbl beds, Most have balcony or terrace, Ceiling fan, Satellite TV, Phone, Minibar, Liquor dispenser, In room safe, Bathroom with bath,shower and hairdryer, Living roomarea with sofa, Alarm clock, Iron and ironing board.
2 Double Beds Crib Available, Crib Charge:
Other Amenities -
Air Conditioning
Fan
Shower
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Satellite
SUPERIOR JUNIOR SUITE
2 dbl beds. Balcony or terrace. Ceiling fan. Satellite TV. Phone. Minibar. Liquor dispenser. In room safe. Bathroom with shower and hairdryer. Living room area with sofa. Alarm clock. Iron and ironing bord.
2 Double Beds Crib Available, Crib Charge:
Other Amenities -
Air Conditioning
Fan
Shower
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Satellite
SUITE
2 dbl beds, Balcony or terrace, Ceiling fan, Satellite TV, Phone, Minibar, Liquor dispenser, In room safe, Bathroom with shower and hairdryer, Living room area with sofa, Alarm clock, Iron and ironing board
2 Double Beds Crib Available, Crib Charge:
Other Amenities -
Air Conditioning
Fan
Shower
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Satellite
SUITE WITH JACUZZI
2 dbl beds, balcony or terrace with Jacuzzi, ceiling fan, 21" Satellite TV, phone, minibar, liquor dispenser, in room safe, hairdryer, Living room area with sofa, alarm clock, iron and iron board
Crib Available, Crib Charge:
Other Amenities -
Air Conditioning
Fan
Shower
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Satellite

OTHER INFO
Cribs available on request basis at no charge.
DINING
Riu Palace Mexico features 1 meal plan options:
All Meals, Drinks & Tips-FULL
There are 10 Restaurants at Riu Palace Mexico:
Los Mariachis - lounge bar with terrace
Lounge 24 - Bar, open 24 hours
El Palmeral - Beach restaurant open for lunch from 12:30pm to 3:30pm and for dinner becomes a Mexican restaurant open from from 6:45pm to 10:00pm. Dress Code: Casual elegance, gentlemen are ased to wear long pants for dinner.
Bar Cubano - Lobby Bar
Capuchino - patisserie & ice cream parlor
Krystal Fusion - Gourmet restaurant. First seating is at 6:30pm and the second one is at 8:45pm. Dress Code: Casual elegance, gentlemen are asked to wear long pants at dinner.
Miyagi - Japanese restaurant. First seating is at 6:30pm and the second seating is at 8:30pm.. Dress Code: Casual elegance, gentlemen are asked to wear long pants at dinner.
La Dolce Vita - Italian restaurant
La Bodega - Mexican restaurant with service at the table, for dinner.
Guacamole - Beach restaurant / grill and steakhouse
ACTIVITIES & ENTERTAINMENT
Daily Activities & Entertainment:
Daytime entertainment program for adults (daily) includes fitness programs.
Nightly Activities & Entertainment:
Live music, shows or RIU evening program (daily)
CHILDREN'S PROGRAMS
Daytime entertainment program for children age 4 to 12 at RiuLand (daily)
Applicable Ages: 4 to 12

Children's Facilities
Children's Pool
Babysitting Fee: Hourly
Advance Notice for Babysitting: Yes

Apple Vacations Customer Satisfaction Score
Hotel Average
What to expect
Food Quality
Comfort
Cleanliness
Service
3415 Recommend
3415 past Apple Vacationers would recommend Riu Palace Mexico to their friends and family



Latest Apple Vacations Review >>
TripAdvisor Web Reviews
Based on 5768reviews
What to expect
Location
Rooms
Service
Value



Apple Vacations Traveller Reviews
The vacation from hell
WILLIAM M.
Oct 26 2017
Lets start with transportation. Don't take the Apple Vacation provided airport to hotel transportation. The transportation is not exclusive to your hotel, it can be any hotel property. We spent hours in a hot uncomfortable van. The actual ride is 45 minutes from Cancun Airport to Riu Palace Mexico, and the cost is only $40USD. Upon arrival the hotel front desk staff was highly inattentive, there were 6 hotel staff at the desk, but only one of those people were checking people in. There was only one other couple checking in and at the desk in general. The desk staff ignored us as we waited approximately 15 minutes to be served. During that time any one of the staff members could have discontinued what they were doing to acknowledge us or inform us that we were waiting for the one staff member checking people in. Once attended to, we were upgraded to a jacuzzi room. Our room was great looking, however over the course of our stay we learned it's downfalls. First of all the room would never cool below 24 degrees celsius, or 75 degrees Fahrenheit. There was a ceiling fan but when on high overnight to provide comfort, it dried out our eyes and sinuses. The tub, shower, and sinks were all crusted with hard water scale. The property should take better care of weekly maintenance to prevent this. We had to clean our shower's rainfall water head in order for it to spray a normal pattern. The sinks were almost unusable as the mesh diffusers were caked with water scale that beyond a trickle the water sprayed all over the counter. The tub was unusable as it produced a very disgusting tub filled with brown water which left a ring on the tub. The food and dining staff were excellent! The drinks seemed a bit watered down, had to order doubles, and most soft drinks from the fountain were flat. Look for the bottled soft drinks. The beach was meticulously maintained and a walk down the coast showed the staff kept up on the seaweed maintenance. Unfortunately we met the hotel doctor during our visit due to a fall. The entire place is tile and combined with evening humidity is very slick. If you need to see the doctor be sure to have cash, and even though the doctor is RIU staff, you can't charge his $140USD fee to your room.
Customer Rating: 

Have been here numerous times
CHARLES M.
Oct 21 2017
We have stayed at this resort at least 12 times. Always had good service. We have known most of staff all this time and they always remember you and what your likes are. Seems the quality of linens, towels have declined. Resort is also showing age even though it was updated a few years back. We will still visit here and have always been pleased with RIU Chain hotels esp Palace level
Customer Rating: 

Great service, great people
TENNA C.
Jun 15 2017
The people at Riu Palace Mexico were fabulous, friendly and helpful every day and provided excellent serve with a smile daily !
Customer Rating: 

Beautiful Beaches
ALEXANDRA R.
Apr 05 2017
So far this has been the best hotel I've stayed at since coming to Mexico. The staff went above and beyond to make sure you were happy. The pool was clean. The beach was beautiful! It was a great place to come to relax and forget about your stress for a week.
Customer Rating: 

Review about hotel
LYNNE W.
Mar 09 2017
The hotel was absolutely beautiful - the food however needs some flavor. There was no flavor to the food at all.
Customer Rating: 

Over The Top
MARGARET S.
Mar 08 2017
The Riu Palace, Tiviera Maya - Mexico were efficient, courteous and pleasant from the time we checked our part of 9 into the hotel until we checked out 7-days later. The catered to every need and request. The staff was proactive in providing the type of service that you dream about 51 weeks a year.
Customer Rating: 

cancun 2017
LAURIE G.
Jan 16 2017
My family and I had a wonderful getaway! Apple took care of everything! Our hotel was gorgeous and the entire staff was very pleasant and went out of their way to accomadate us. We are already talking about planning a return trip for February 2018 bit for a few days more. Apple was point on and we felt like royalty! The food was delicious and the resort was spotless. We highly recommend booking with Apple vacations, they definitely took great care of us! Thank you Apple vacations, we look forward to booking our next adventure with you!
Customer Rating: 

Second trip to Rui Palace Mexico
JEAN W.
Dec 15 2016
Great resort, great staff and great beach. We will most likely be back for a third time. Really appreciate the fact you no longer need reservations for the specialty restaurants.
Customer Rating: 

Good experience
ANTHONY J.
Oct 18 2016
My biggest issue was with the spa. It was as if they had zero training or knowledge of massges.
Customer Rating: 

Paula's Review
PAULA P.
Jul 01 2016
I thought the Riu Palace Mexico was fantastic! The lobby, pools, bars, and beach were outstanding! My only negative critique is that my husband and I were not aware that men must wear pants to the restaurants on site. He did not bring any pants at all therefore we would not enjoy dining at any of the restaurants. How sad!
Customer Rating: 

Riu Palace Mexico
RENEE O.
Apr 12 2016
I thought the dcor at this hotel was very gawdy. Although I understand why the hotel room was set up as it was, I did not like having an open bathtub in the middle of the room. Although the toilet area was very small. The cleaning products used had a very unpleasant order and the smell permeated through the room consistently.
Customer Rating: 

TripAdvisor Traveller Reviews
Wow...
KentGran,
Sat Jan 20 14:12:55 EST 2018
What can I say? Been to a few all inclusive places but this takes the grand price. Superfriendly staff, loads, and I mean loads of food all day around. On top of that, as a former darts player, lager 24/7... The rooms may perhaps not be 5 star but they are good enough for me anyway.

Nice Being Back
David T, Greenwood
Sat Jan 20 13:03:27 EST 2018
Our return to RIU Palace Mexico was great. We were greeted warmly by the doorman, Manuel. Next, Omar at the front desk went well out of his way to help us. Food and drinks were ggood and the beach was outstanding. We needed a little help finding something in town and now Diana in Customer Services came to our assistance. All staff were like this. Got special treatment for a birthday in our group from Antonio in the buffet along with a number of folks from the entertainment staff as they sang Happy Birthday for our friend.

Excellent overall
vanakey, Canada
Sat Jan 20 07:12:32 EST 2018
We stayed at this resort last year, we had a group of 15 and four rooms. The food was good, pools and beach were all good. Not over crowded. The resort was relaxed and not a party house like Riu Cancun. Overall we had a great stay, we all had to upgrade our rooms from main level to second level as the rooms were musty and dark.

Excellent apart from Oscar the entertainment manager who doesn’t seem to like the British
Lois G, Worcester, England, United Kingdom
Fri Jan 19 06:55:59 EST 2018
Just come back from 10 days and this is our 2 nd stay at this hotel within a year The hotel and grounds are beautiful The food is fantastic and the staff work so hard and are always pleasant But the one thing that really has got to me on both occasions is Oscar the entertainment manager who now I feel is a little bit against the British He calls out every every evening different countries to find out where guests are from and every evening he failed to call out United Kingdom even when people called out to him the uk He did the same last year and this time round and sitting by the pool this time the British guests were extremely unhappy about this . He would say every country possible but NOT United Kingdom especially when the majority of the guests there were British A game by the pool one morning was shouting out the names of the song and band it was clear he purposely decided not to hear the British guests only other nationalities Again when they got men to go on stage it was never a British guest there seemed to of been a pattern going on whenever Oscar was around Would I stay at this hotel again well I’d love to but sadly not why the entertainment manager feels he has the right to treat the British with less dignity than other guests All other members of staff showed the upmost respect to you whatever nationality you were

Nice beach and resort, rooms and service ok
Tx412, Houston, Texas
Mon Jan 15 07:11:33 EST 2018
I've been staying at resorts up and down this area for the past 10 years. In the last two years, we've had kids so no longer staying at the adults only resorts. For a place that allows kids, this resort is one of the nicer ones. The food was great with the buffet being our go-to place for dinners because it had the most option. We tried the other restaurants on site but it was slow and overcooked our food. Really, the buffet is the best here and thursday nights they have lobster and better cuts of beef. Rooms - If you have a stroller or need an elevator, you are going to want to stay on the first floor as they only have like 2 elevators (by the front lobby area only) and it's really inconvenient to get to unless your room is right next to it. The downside is, the first floor is loud and you can hear people walking by and moving furniture above you. The rooms aren't the nicest we've stayed in, but it's still roomy enough. They do a good job of cleaning the rooms. Restocking the fridge was hit or miss sometimes despite the fact that we tipped. Overall, rooms were decent and we had no issue with it. Beach - it's definitely one of the nicer stretches of beach in the area with a lot of palm trees for shade and plenty of chairs although they won't let you pull them closer to the water. No rocks to worry about either. Really nice beach. Service - Again, hit or miss. Overall not the best service. We asked for water bottles at the bar when our room was not restocked for a day or so and room service still kept forgetting and the bartender was acting like he was giving up gold and being very suspicious of us and our water needs? Very strange. We tipped everyone all the time, but honestly, I don't feel like it made a big difference in service or it depends on the person. They weren't the friendliest staff, but maybe we went right around the new year and they felt overworked?? I don't know, it wasn't a big issue for us, just noting that they weren't the friendliest or most accommodating staff. They have a 30 minute kid show every night that is great for kids to get up and dance. The place is fairly quiet at night in terms of entertainment. Overall we enjoyed our stay and it was nice that it's close to the shopping area and you can go out of the hotel to safely explore other riu hotels.



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