Cancun

Riu Palace Mexico


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All Inclusive    

Exceptional Values!
Honeymoon: Surprise gift in room, small bottle of Tequila, king bed (subject to availablity at time of check-in), late check-out (subject to availability at time of departure), complimentary upgrade to next available room category (subject to availablity and upon request), $35 USD spa credit in Ocean Harmony massage for two (50 min), once per stay. This discount does not apply with other promotions and discounts.

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Riu Palace Mexico abounds with European flourishes such as hand painted murals, floral ceilings rimmed in gold, and a tiny Spanish chapel. Splashing fountains, statues, gazebos, and wrought iron benches rest in a romantic courtyard beneath the shade of towering palms, while sprays of bougainvillea adorn slanted sun-shelters by two magnificent pools.

La Bodega, Don Julian, El Patio, and La Traviata restaurants offer specialty a la carte dishes and spectacular buffets. Recently revamped menus now offer a wide range of cuisine and finer ingredients at the a la carte restaurants, as well as the incorporation of a vegetarian menu in all restaurants. A lavish nightclub in whimsical design hosts nightly entertainment, and a pristine white beach along the mesmerizing turquoise sea promises to delight the senses and soothe the soul.

Deluxe and spacious guestrooms (mostly split-level) were renovated in 2012. All are beautifully decorated in rich wood and granite rose tile, offering a sitting area with mini-fridge and bar.

Endless amenities include waiter service at the renovated pool area, snorkeling, windsurfing, body boarding, kayaking, and scuba lessons in the pool! Riu Palace Mexico provides the best entertainment for adults and children. RiuLand Kids' Club offers activities for the little ones.

Find more information about Riu Hotels & Resorts.

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HOTEL LOCATION
The hotel is 1.8 miles (3 kms) from town and 35 miles (56 kms) from Cancun Internatio nal Airport (CUN).
Address: CONDOMINIOS PLAYA CAR, CALLE, 33
PLAYA DEL CARMEN
QR

MX
Local Phone: 011-52-984-877-4
Fax: 011-52-984-877-4210
HOTEL FACILITIES
Barber / Beauty Salon
Boutique Shops
Car Rental
Currency Exchange
Disco / Nightclub
Laundry / Dry Cleaning Service
Meeting Rooms
Physician on Call
Casino Nearby (.)
Shopping Mall Nearby
Pools
Number of Pools: 4

Swim-up Bar
4 swimming pools with sun terraces, one with adjoining swim-up bar. Complimentary sunloungers, towels and parasols by pool area.
Golf: NEARBY
Cancun Hilton Golf Course Mayan Palace Golf Course Mayakoba Golf Course
Playacar`s championship-level golf course was carved right out of the jungle by the Robert Von Hagge Associates. This 7,202 yard course is rated 73.1 and has plenty of tee boxes for every level of play. It is situated next to Playa del Carmen.
Holes: 18
Lessons Available
Tennis
Number of Courts: 2
Outdoor Courts: 2
Lighted Courts: 2
Court Fee: Complimentary.
Water Sports on Site
Sunfish Sailing: Complimentary
Scuba: Additional Charge
Snorkeling: Complimentary
Paddle Boats: Complimentary
Motorboats: Additional Charge
JetSki / Waverunner: Additional Charge
Wind Surf: Complimentary
Other Sports Available
Bicycles: Complimentary
Health Club / Spa
Aerobics: Complimentary
Jacuzzi: Complimentary
Massage: Additional Charge
Nautilus Equipment: Complimentary
Sauna: Complimentary
Spa: Additional Charge
Steam Room: Complimentary
HOTEL DETAILS
The exquisite Riu Palace Mexico is a deluxe beachfront All-Inclusive featuring elegant and luxuriousdecor in the style of the aristocratic Mexican haciendas. Each room features a ceiling fan, mini-bar(re-stocked daily) and a private balcony or terrace. The Mexican Street offers a vast array of shops, services & boutiques; food & beverag es are available until 2 am; guests can use all the bars within the Riu complex. Beach: Riu Palace is ideally situated on a beautiful stretch of pristine beachfront, where crystal blue waters caress fine white sands. Enjoy a watersport, or relax beneath the warm rays of the Mexican sNightly Activities & Entertainment: ing the beachfront Check-in: 3:00 pm
Check-out: 12:00 noon
Total Rooms: 434
Year Opened: 0 Credit Cards: Visa, Master Card
HOTEL RESTRICTIONS
Men must wear longs pants and no t-shirts at resstaurants. No spring breakers. From F ebruary to May each room must have one guest at least 21 years old and 18 years old f or the rest of the year.
ROOM TYPES
JUNIOR SUITE
2 dbl beds, Most have balcony or terrace, Ceiling fan, Satellite TV, Phone, Minibar, Liquor dispenser, In room safe, Bathroom with bath,shower and hairdryer, Living roomarea with sofa, Alarm clock, Iron and ironing board.
2 Double Beds Crib Available, Crib Charge:
Other Amenities -
Air Conditioning
Fan
Shower
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Satellite
SUPERIOR JUNIOR SUITE
2 dbl beds. Balcony or terrace. Ceiling fan. Satellite TV. Phone. Minibar. Liquor dispenser. In room safe. Bathroom with shower and hairdryer. Living room area with sofa. Alarm clock. Iron and ironing bord.
2 Double Beds Crib Available, Crib Charge:
Other Amenities -
Air Conditioning
Fan
Shower
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Satellite
SUITE
2 dbl beds, Balcony or terrace, Ceiling fan, Satellite TV, Phone, Minibar, Liquor dispenser, In room safe, Bathroom with shower and hairdryer, Living room area with sofa, Alarm clock, Iron and ironing board
2 Double Beds Crib Available, Crib Charge:
Other Amenities -
Air Conditioning
Fan
Shower
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Satellite
SUITE WITH JACUZZI
2 dbl beds, balcony or terrace with Jacuzzi, ceiling fan, 21" Satellite TV, phone, minibar, liquor dispenser, in room safe, hairdryer, Living room area with sofa, alarm clock, iron and iron board
Crib Available, Crib Charge:
Other Amenities -
Air Conditioning
Fan
Shower
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Satellite

OTHER INFO
Cribs available on request basis at no charge.
DINING
Riu Palace Mexico features 1 meal plan options:
All Meals, Drinks & Tips-FULL
There are 10 Restaurants at Riu Palace Mexico:
El Palmeral - Beach restaurant open for lunch from 12:30pm to 3:30pm and for dinner becomes a Mexican restaurant open from from 6:45pm to 10:00pm. Dress Code: Casual elegance, gentlemen are ased to wear long pants for dinner.
Bar Cubano - Lobby Bar
Capuchino - patisserie & ice cream parlor
Krystal Fusion - Gourmet restaurant. First seating is at 6:30pm and the second one is at 8:45pm. Dress Code: Casual elegance, gentlemen are asked to wear long pants at dinner.
Miyagi - Japanese restaurant. First seating is at 6:30pm and the second seating is at 8:30pm.. Dress Code: Casual elegance, gentlemen are asked to wear long pants at dinner.
La Dolce Vita - Italian restaurant
La Bodega - Mexican restaurant with service at the table, for dinner.
Guacamole - Beach restaurant / grill and steakhouse
Los Mariachis - lounge bar with terrace
Lounge 24 - Bar, open 24 hours
ACTIVITIES & ENTERTAINMENT
Daily Activities & Entertainment:
Daytime entertainment program for adults (daily) includes fitness programs
Nightly Activities & Entertainment:
Live music, shows or RIU evening program (daily)
CHILDREN'S PROGRAMS
Daytime entertainment program for children age 4 to 12 at RiuLand (daily)
Applicable Ages: 4 to 12

Children's Facilities
Children's Pool
Babysitting Fee: Hourly
Advance Notice for Babysitting: Yes

Apple Vacations Customer Satisfaction Score
Hotel Average
What to expect
Food Quality
Comfort
Cleanliness
Service
3415 Recommend
3415 past Apple Vacationers would recommend Riu Palace Mexico to their friends and family



Latest Apple Vacations Review >>
TripAdvisor Web Reviews
Based on 5608reviews
What to expect
Location
Rooms
Service
Value



Apple Vacations Traveller Reviews
Great service, great people
TENNA C.
Jun 15 2017
The people at Riu Palace Mexico were fabulous, friendly and helpful every day and provided excellent serve with a smile daily !
Customer Rating: 

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Beautiful Beaches
ALEXANDRA R.
Apr 05 2017
So far this has been the best hotel I've stayed at since coming to Mexico. The staff went above and beyond to make sure you were happy. The pool was clean. The beach was beautiful! It was a great place to come to relax and forget about your stress for a week.
Customer Rating: 

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Review about hotel
LYNNE W.
Mar 09 2017
The hotel was absolutely beautiful - the food however needs some flavor. There was no flavor to the food at all.
Customer Rating: 

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Over The Top
MARGARET S.
Mar 08 2017
The Riu Palace, Tiviera Maya - Mexico were efficient, courteous and pleasant from the time we checked our part of 9 into the hotel until we checked out 7-days later. The catered to every need and request. The staff was proactive in providing the type of service that you dream about 51 weeks a year.
Customer Rating: 

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cancun 2017
LAURIE G.
Jan 16 2017
My family and I had a wonderful getaway! Apple took care of everything! Our hotel was gorgeous and the entire staff was very pleasant and went out of their way to accomadate us. We are already talking about planning a return trip for February 2018 bit for a few days more. Apple was point on and we felt like royalty! The food was delicious and the resort was spotless. We highly recommend booking with Apple vacations, they definitely took great care of us! Thank you Apple vacations, we look forward to booking our next adventure with you!
Customer Rating: 

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Second trip to Rui Palace Mexico
JEAN W.
Dec 15 2016
Great resort, great staff and great beach. We will most likely be back for a third time. Really appreciate the fact you no longer need reservations for the specialty restaurants.
Customer Rating: 

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Good experience
ANTHONY J.
Oct 18 2016
My biggest issue was with the spa. It was as if they had zero training or knowledge of massges.
Customer Rating: 

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Paula's Review
PAULA P.
Jul 01 2016
I thought the Riu Palace Mexico was fantastic! The lobby, pools, bars, and beach were outstanding! My only negative critique is that my husband and I were not aware that men must wear pants to the restaurants on site. He did not bring any pants at all therefore we would not enjoy dining at any of the restaurants. How sad!
Customer Rating: 

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Riu Palace Mexico
RENEE O.
Apr 12 2016
I thought the décor at this hotel was very gawdy. Although I understand why the hotel room was set up as it was, I did not like having an open bathtub in the middle of the room. Although the toilet area was very small. The cleaning products used had a very unpleasant order and the smell permeated through the room consistently.
Customer Rating: 

TEST
Good for couples, but not so good for families.
IGOR T.
Apr 06 2016
Overall the resort is great, but we liked the resorts that we visited in past visits to Mexico better than this one. Pros: 1. The food quality and quantity was better than average. 2. The beach is great. Cons: 1. The overall easily reachable property size is smaller than in the other resorts we visited in the past. We visited the other 4 resorts but to get there we had to get out of the resort to the city street, not something you can do in a swim suite. There is no transportation between these resorts. You can't simply walk to their swimming pool like in Iberostar Paraiso Maya or Grand Bahia Principe Tulum. 2. The pools are shallow and relatively small for the amount of people that visit them. It felt overcrowded. 3. The rooms are not suitable for families. The bathroom lacks privacy, the washing area is part of the room. If you take a shower, it gets wet and to dry yourself you need to step out of the shower booth into the room. This modern design is fine for couples but not good for families.
Customer Rating: 

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JENNIFER R.
Mar 23 2016
We love the Riu Palace Mexico! We keep coming back!
Customer Rating: 

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TripAdvisor Traveller Reviews
Expected better
BiddlyBong, Burgess Hill, United Kingdom
Wed Sep 20 14:25:15 EDT 2017
The RIU Palace Mexico, an all inclusive Hotel with Top service, Top food and high class facilities...But with a few problems. It can certainly be said that the hotel is of a grand nature, as soon as you enter, vast Chandeliers greet you with an opulence of Marble and Highly polished surfaces. Refurbished within the past few years, the decoration is mainly white with accents of colour (mainly the RIU purple) and is very much of an open-plan nature. This means that the lobby and main bar areas can only be described and contemporary and brash. Restaurants, food and service. The food offering in the buffets for all meals is of a very high standard, I often had seafood and sushi for lunch and fillet steak for Dinner. Lobster also being served on Thursdays (or everday in the Speciality restaurant). Breakfast was also of a high standard with plenty of choice. Having said that, The scambled eggs were so overcooked that they were barely edible, also served was that dreadful american excuse for bacon! The service at all times was second to none, rarely was my glass near empty before being refilled and dirty plate were whisked away with high efficiency. You could tell that the wait staff were running around multi-tasking with true dedication for their jobs. This was a real breath of fresh air compared to some hotels I've stayed in. It is good, in my opinion, that the speciality restaurants do not need a reservation. However, if there is a queue, you have to wait in line. No pager system like other hotel chains so not easy to relax in a nearby bar whilst waiting. People were literally standing in line waiting for a table! The food in the speciality restaurants, whilst good, suffers from having to order up front. Just why should I order a desert with my appetizer, that is so out of date and I wouldn't expect to do it in any other restaurant. The experience definitely needs improving. Rooms We had a Junior suite. Again, it was clean and white with a hint of colour. The services (plumbing) all worked just fine. However, I think the architect and room designer need a good kicking, also the person who signed off on the room design. There are steps in the room leading from the bed area to the seating area, just a couple, but invisible at night and you have to tread very carefully if you don't want to injure yourself. Whoever thought of doing that in a hotel room is a complete idiot. Additionally the lack of wall to the bathroom would not be suitable for many travellers. Besides the privacy concerns (yes I know a curtain can be installed), it was nearly impossible to use the toilet in the middle of the night without lighing up the whole room - not ideal. The toilet cubicle itself is also very small, I understand how some people have problems. Along with this, as the corridor is very long and covereed in hard surfaces, sound reverberates along it. The slightest noise of someone walking along can be heard loudly in the room; I was woken up serveral times in the wee small hours by people in the corrdoor walking, talking and closing doors. As I said, the architect and designer should be sacked for allowing this to happen! Pool area This is where the hotel is really let down in my opinion. There are four main small rectangular pools. These have all seen better days and are old and tired. Beneath the surface the tiling is dirty and slippery. Broken tiles are aplenty, some of which have been repaired. The cleanliness of the deck area is also in question. There's no way that it is cleaned regularly with dirt under some sunbeds being left for days if not weeks. This was most apparent at the large pool where there is a ramp leading into the water. There was sand on this on the day we arrived and it had not been touched on the day we left. I witnessed the area above the water level being cleaned with detergent one morning, and the afformentioned ramp only half cleaned, leaving the sand and dirt in place. The other problem with the pool is that there is not a childrens paddling pool located close by, it seems to be hidden in a fenced off play area. This means that small children are left to swim and play with their constant parents supervision in 4 foot of water. This can't be ideal for them. Where there was a shallow area was an "infinity" pool between the beach and the main pools and pool bar. However, there is a perilous drop towards the beach, so small children have to he heavily supervised. Sunbeds were adequate and umbrellas equally so, notice I only say adequate. The shade from the palm trees on the beach looks good, but you are always having to shift to try and find shade. Some of the umbrellas around the pool are poorly maintained and still let a lot of sun through. The sunbeds themselves were dirty and not the most comfortable I have had the pleaseure to lie on. There is very little seating other than the sunbeds around the pool and very few tables with the sunbeds as well, these were always captured early in the morning. This meant that any clothing, drinks or other posession had to be left on the possibly wet deck if you did not want it on the lounger. There are a few showers located around the pool for guests to wash and to remove sand etc.. However, the drains were all blocked and water left to build up around them. On a positive side, like the restaurants, you rarely go without fluid refreshments around the pool...If anything, the service was too good! A selection of drinks was also offered on the beach, which was a nice touch. All in all, I think the pool area needs a complete razing to the ground and re-designing with a modern and contemporary design. Summary It's a shame, I had hoped for more. Considering the Riu Palace Mexico is at the top end of the Riu Brand, I expected better. With the additional costs of this hotel, brings the heightened expectations, which is why I can only give the Hotel a Three star review. Had the room not been designed by an idiot and the pool area clean and modern, it would have rated 5.

The Staff make this hotel
Timberwolf3000, Bristol, United Kingdom
Wed Sep 20 10:21:24 EDT 2017
Just returned from a ten day visit to Mexico (our first) staying at the Riu Palace. I have to say we were really impressed with the hotel - the staff in particular are excellent. They all have a smile on their faces and are happy to engage with you and provide advice or help and seem dedicated to making sure you have a good time. Special mentions to Francisco (who looks after all the luggage - top man), Hans on reception, Dora (customer service) and our lovely room maid (Silvia). Rooms : Rooms are neat and comfortable and our maid did a great job at keeping it clean and tidy. We did pay for an upgrade (given it was a special occassion) and had a lovely fountain facing room which was very light and airey. Restaurants : we did try one of the speciality restaurants one night (Steakhouse) but didn't think the food was as good as in the Don Julian (International Buffet restaurant) and we also got bitten repeatedly by mosquito's (despite the various sprays we had). Maybe an open air restuarant at night isnt the best idea when the mosi's were rampant !. Don Julian has decent quality food and a very varied selection and all the waiting staff who served us were friendly and helpful (especially Francisco and Domingo). Loved our visit to the Riu Palace and couldn't speak highly enough of all the staff we engaged with. Thank you.

Out standing staff
James L, London, United Kingdom
Wed Sep 20 04:57:33 EDT 2017
We returned from here a week ago. I've never been to a hotel where the staff were all amazing. Every single one of them was outstanding, genuinely nice, friendly and willing to help in anyway. Special thanks to Raquel for making our room each day. I would return again just because of them. We was slightly unlucky with the weather which would make me think again about returning in September, as it was extremely humid and did rain for a couple of days. We swam with the whale sharks (expensive but would recommend) visited Chichen Itza, swam in sink hole and visited a Mexican town in a single trip which again we would recommend. The hotel and food was amazing. If there was any criticism I could make it would be that the bedroom! doors and windows could be more sound proofed as we did here noises from the hotel around 7am but didn't bother us. The beach and sea are beautiful, take some bread in the sea and feed the fish which is good fun! We both said we would revisit this hotel again as it's so well kept, it's on the beach and the staff are so good.

Great hotel
Chris H,
Wed Sep 20 01:12:20 EDT 2017
Visited early September 2017. Very happy with every aspect of the hotel. Situation was good with access to all the other Riu's close by. On the beautiful soft sandy beach. Standard room was excellent and included jacuzzi. The staff were all extremely helpful and pleasant and speedy. All the service was delivered at double speed. The food was of high quality if a little unimaginative at times. We experienced first class service throughout our stay. Only downside was the weather. Experienced backlash from the hurricane and earthquake while we were there but no fault attached to the hotel. We still managed quite a lot sunbathing and would be more than happy to return at any time. Well done Riu Palace Mexico.

2nd visit
scottie74, edinburgh
Sun Sep 17 09:20:28 EDT 2017
Been back a week and all i can say is just as good as last year.Even the rain did not dampen our holiday good to see a lot of the staff are still here they make the place tick from all the staff at the pool bar to remy and gang at the piano bar.Also louis from down at the square at the stage was brilliant at looking after us and he actually remembered us from last year.We have already booked for next year so thank you all again for all your hard work.



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