Apple Vacations Customer Satisfaction Score
What to expect
513 past Apple Vacationers would recommend Occidental Punta Cana to their friends and family
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TripAdvisor Web Reviews
What to expect
Apple Vacations Traveller Reviews
This was our second visit and we enjoyed it as much as the first. Excellent facilities and friendly staff.
Our only complaint would be the very poor cuisine in the seafood restaurant . The food was cold and tasteless.
Air conditioning was broken all week. They offered to change my room once at midnight. I was ready for bed not to repack and move
Great place to visit
That's our second time at the Occidental hotel. Staff is very pleasant, food is also great, plenty of variety for every picky eater. They also have club for kids, very friendly place. Highly recommend to everyone.
I would like a partial refund
I upgraded to an ocean front room and it was not ocean front. It was pool front with a view of the ocean in the distance. With this upgrade, I was supposed to receive free wifi. It worked for 1/2 of the days I was there. The phone and TV stopped working half way through my stay as well and was not fixed. There is no beach service for drinks. you have to walk to the bar.
Complaints about our stay
Room was ready until after 4PM. No handicap accessibility to specialty restaurants. Our room was cleaned every day from 3:30PM to 5:30PM. Not all towels were replaced. No hot water in our room for 2 full days. Never hot water for jacuzzi on our balcony. Not all personnel were friendly or helpful. Wake up call on last morning was 35 minutes late. Lack of information provided about resort at time of check in. We had to find things ourselves. The resort itself was the prettiest we have ever stayed while in the carribbean but service was below standard. Last day we were there I saw a live roach on the buffet food in the buffet restaurant.
Not what I expected or paid for.
I would love to speak with an Apple Rep regarding the absolute nightmare of a room we were given. I was incredibly disappointed and disgusted by our room. It was filthy with wet walls, a leaking shower ceiling and exposed wiring just to begin with.
Occidental Punta Cana
We enjoyed the hotel very much. The pools are great and the beach is fantastic. The food is overall very good and lots of variety. Check in was slow. We had 3 people and were placed in a room with just one bed, but that was quickly resolved by the hotel staff, which was great. I would NOT recommend agreeing to meet to learn about their 'travel program' unless truly interested. Our room was simple but I liked it a lot. Grounds are very nice. We enjoyed our stay.
Occidental Punta Cana
I've been to this resort several times. Before this latest trip, the last time was about 8 years ago. They have made great improvements to the resort. However some things have deteriorated. The food quality isn't the best. The water pressure is fair at best. But overall for an all-inclusive it's a good value for your dollar.
The check in process was slow and the staff unprepared. I question why photos copies of our passports were taken.....never had that happen before on trip to Punta Cana or Mexico. The nightly entertainment shows were all very similar. While the performers are very talented, more variety should be explored. There were rarely enough bartenders at any bars to serve all the guests, unless you were waving tip money at them. There was no apparent consistency for daily games/activities to be found. It appeared you had to hope that a staff person tracked approched you to participate. Instead, a daily time schedule of events and their location would be helpful in planning the vacationer's time. on the plus side, the food and service in the various eating venues was excellent! The grounds were spotless and well kept and security was excellent. Maid service was inconsistent from day to day, but eventually was completed.
This hotel caters mainly to Spanish speaking people. We had the worst service at this hotel that I have ever received. One night we waited 1 1/2 hours for our entrees. We finally got up and just left.
Checking in took over an hour. Was suppose to have rooms next to family and did not happen. TV didnt work took a day after talking to 7 people to get done. Hotel had very limited bartenders and always had a line of 10 deep or more. No communication as to what was going on every day. Had a fight in the room next door kept us up for hours. Would have expected at least an apology for happen.
TripAdvisor Traveller Reviews
We always upgrade to the Royal Level, Beach and the staff are amazing, we love having our own sections and personalised service. Lilly who works at the Beach bar is such a sweet person even gave my hubby and I dance lessons.We were there during Erma and the staff out did themselves, Yoquelis,Sthephanie,Ignacio,Daniel,Samuel,Hipolitp,Martha,Armondo, Ana, Clemente,Diego and Luis made sure we had everything we could of ever wanted and make us feel safe,such amazing people. We cant wait to come back. Our Home Away from Home.
Very nice and clean resort staff are fabulous except Julio from front desk not cooperative
Food everywhere is gorgeous buffet or Ă la carte rooms are spacious beach is nice just some time weads come out but they run to clean it . shows are ok especially international dance and Michael Jackson
I don't drink alcohol so I don't have no idea about that. the only problem is the wifi you have to pay $15 American for a day to have connection. I already recommend this hotel for too many people' willing to go to punta Cana
better than other resorts in the area
We stayed here for the first week of a two week holiday. Booked into Catalonia Punta Cana for the second week.
As a same sex couple we felt comfortable, compared to some other caribbean cultures (i.e. Jamaica).
Initially we were a bit disappointed with the facilities and looked forward to changing hotels however after going to Catalonia Punt Cana for the second week we couldn't wait to get back so we returned to Occidental.
The food is surprisingly good although a la carte restaurants vary massively. The Oriental was horrific-don't wast your tim- but the steak restaurant presented us with the best rib eyes we've had for years!
In the first week we were allocated a room close to the entertainment stage and it is seriously LOUD. So on the second week we upgraded to an ocean front for a only a small supplement and the room was perfect-right on the beach, lovely and quiet.
The only negatives re the drinks. Despite it being all inclusive we probably drank less on this holiday than any other. The drinks are awful. All sweet, sickly mixers, no fresh juices, everything out of bottles and catering packs.
The inclusive wine in the restaurants is truly awful but after a few days we found ourselves drinking it as at least it wasn't like sugar water. We thought that this must be a problem with the Occidental but tbh the Catalonia was just as bad, but with worse food so the Occidental wins!
Superb beach, without doubt the best location of this long stretch.
No hassle from vendors despite other reviews.
No mosquitoes or sand flies despite warnings from other reviews.
free wifi in the upgraded rooms is very strong and reliable.
Food varied and not bad quality.
Several pool areas, depending on whether you want peace or entertainment.
Excellent value for money.
Very large and comfortable rooms.
Excellent air conditioning.
No wifi unless you pay for a package or upgrade. (we went outside the resort to buy a local sim card which worked well but prepare to be hassled if you go into the town).
Drinks truly awful.
Bit of hassle from time share sellers on the resort but not unbearable.
In conclusion, if we returned to Dominican Republic we would stay here again and I'd recommend it if this is your budget.
5 star hotel with 2 star food
We stayed there for a week . Rooms are very nice , very nice beach. Amazing evening shows. Good day entertaiment. But food in buffet is worst ever in carribean. Drinks are really bad , water smells like fish. We upgrated to Royal club which worth it as you have a la cart restourant and nice food and premium drinks. But its works out really expensive holidays. Staff is nice and friendly but dont speak english much... nice resort hopefully they can change food and its be nice hotel then..
We thoroughly enjoyed our stay at the Occidental Punta Cana. We stayed a week and every day was a new and exciting experience. We took one off-premises trip for the Adventure Boogie dune buggy tour. It was fabulous - we got wet, muddy and had a blast. Beach was a little under maintained as seaweed washed up but besides that, the grounds were clean and tidy. Food was always fresh and lots of selections.
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