Punta Cana

Riu Palace Macao


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All Inclusive    

2018 Exceptional Value!
Honeymoon: Surprise gift in room, small bottle of rum, king bed (subject to availablity at time of check-in), late check-out (subject to availability at time of departure), complimentary upgrade to next available room category (subject to availablity and upon request), $35 USD spa credit in Ocean Harmony massage for two (50 min), once per stay. This discount does not apply with other promotions and discounts.

Come to Punta Cana and bask in the sunlight, heavenly beaches, and coconut palms. The first adults-only RIU Resort, Riu Palace Macao is elegant with a colonial style. Perfect for weddings and honeymooners! Enjoy high-quality service, comfortable accommodations, and fine dining choices that are the staple of RIU Resorts.

Dining choices range from International, Japanese, Krystal Fusion, Steakhouse, and Italian. Snacks are available 24-hours a day! For additional lunch and snack choices, check out neighboring Riu Bambu and Riu Naiboa. Guests of Riu Palace Macao enjoy exchange privileges with these resorts (dinner dining excluded).

Shop on RIU's famed "Caribbean Street" that features a gym, hairdresser, jeweler, billiards, and massages. The fun goes early into the morning at Pacha nightclub. There is also live music and evening shows. Entrance and drinks are included at "Copacabana" Amphitheater.

Activities are available on both land and water. Explore the sea with windsurfing, sailing, kayaks, body boards, and snorkeling equipment. Spend the day playing a friendly game of table tennis, water polo, or volleyball. The gym is also available free of charge!

Find more information about Riu Hotels & Resorts.

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HOTEL LOCATION
The Riu Palace is located on the white beaches of Playa de Arena Gorda, 23 km away from the airport and 50 km away from the city of Higuey.
Address:
PUNTA CANA


DR
Local Phone: 809-221-7171
Fax: 809-682-1645
HOTEL FACILITIES
Barber / Beauty Salon
Boutique Shops
Car Rental
Concierge
Currency Exchange
Disco / Nightclub
Laundry / Dry Cleaning Service
Parking
Casino Onsite
Pools
Number of Pools: 1
Outdoor Pools: 1     
There is an outdoor freshwater pool surrounded by tropical gardens, with a jacuzzi.
Golf: NEARBY
Bavaro Golf Course - 12 km away.
Barcelo Bavaro Golf Course is an 18-hole, Par 72 course designed by Juan Manuel Gordillo. It is flat and very playable, with narrow fairways, palm trees, lakes and dense vegetation. It was built with the enjoyment of the resort tourist in mind.
Holes: 18
Green Fees: $70 b/f 2pm; $35 aft
Lessons Available
Tennis
Number of Courts: 4
Outdoor Courts: 4
Lighted Courts: 4
Water Sports on Site
Fishing: Additional Charge
Sunfish Sailing: Complimentary
Scuba: Additional Charge
Snorkeling: Complimentary
Paddle Boats: Complimentary
Wind Surf: Complimentary
Health Club / Spa
Aerobics: Complimentary
Jacuzzi: Complimentary
Massage: Additional Charge
Manicure / Pedicure: Additional Charge
HOTEL DETAILS
The prime example of luxurious comfort, Riu Palace is a deluxe beachfront hotel featuring a classic colonial style of architecture. Surrounded by extensive palm groves, this All-Inclusive resort offers elegantly appointed air-conditioned rooms. Food and beverages available until 2am. Exchange privileges with Riu Bambu and Riu Naiboa. Beach: The hotel is located directly on a magnificent 26 km stretch of white sand beach, dotted with palms and bordering pristine Caribbean waters. Guests have access to lounge chairs and an array of watersports (windsurfing, sailing, canoes, etc). Check-in: 12:00 noon
Check-out: 12:00 noon
Total Rooms: 356
Year Opened: 1994 Credit Cards: Visa, Master Card, Diners Club, American Express
HOTEL RESTRICTIONS
There are no handicapped rooms. Drinks at the Pacha Discothčque are not included. No Spring Breakers
ROOM TYPES
JACUZZI SUITE
58 square meter rooms have a super king-size bed, a sofa in lounge area, a hydromassage bathtub, WiFi, satellite TV, AC, a minibar and beverage dispenser, and a coffee mar. Plus, on the terrace, you'll find a jacuzzi for maximum relaxation.
1 King Bed Other Amenities -
Air Conditioning
Fan
Bathtub
Shower
Balcony or Terrace
Jacuzzi
Minibar
Coffee Maker
Hair Dryer
Iron
Telephone
Television
TV Movies
Room Safe
Satellite
JUNIOR SUITE
31 square meter rooms, super king-size bed or two small double beds, a living room, WiFi, satellite TV, air conditioning, minibar, a coffee maker & a balcony or terrace.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Fan
Bathtub
Shower
Balcony or Terrace
Kitchen
Minibar
Coffee Maker
Hair Dryer
Iron
Telephone
Television
TV Movies
Room Safe
Satellite
JUNIOR DELUXE SUITE AI
1 king bed or 2 double beds, split-level living room area with sofa, direct dial phone & balcony or terrace with garden view. Bathroom with hydro-massage tub, extra shower cabin, a liquor dispenser, by door separate toilet, double sink, bidet.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Fan
Bathtub
Shower
Balcony or Terrace
Kitchen
Minibar
Coffee Maker
Hair Dryer
Iron
Telephone
Television
TV Movies
Room Safe
Satellite
JUNIOR SUITE SUPERIOR
31 square meter rooms have one super king-size bed or two small double beds, a living room, WiFi, satellite TV, air conditioning, a minibar & beverage dispenser & a coffemaker. Plus, from the balcony or terrace, incredible views of the sea.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Fan
Bathtub
Shower
Balcony or Terrace
Kitchen
Minibar
Coffee Maker
Hair Dryer
Iron
Telephone
Television
TV Movies
Room Safe
Satellite
JUNIOR SUITE DELUXE SUPERIOR
1 king bed or 2 double beds, living room area with sofa, direct dial phone, & balconyor terrace with beach view. Bathroom with hydro-massage tub, extra shower cabin, a liquor dispenser, by door separate toilet, double sink.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Fan
Bathtub
Shower
Balcony or Terrace
Kitchen
Minibar
Coffee Maker
Hair Dryer
Iron
Telephone
Television
TV Movies
Room Safe
Satellite
SUITE
52 square meter rooms, one super king-size bed, a sofa in the lounge area, a hydromassage bathtub, WiFi, satellite TV, air conditioning, a minibar and beverage dispenser,a coffee maker, and a balcony or terrace.
1 King Bed Other Amenities -
Air Conditioning
Fan
Bathtub
Shower
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Telephone
Television
TV Movies
Room Safe
Satellite

OTHER INFO
Free Wifi available in rooms.
24 Hour Room Service.
DINING
Riu Palace Macao features 1 meal plan options:
All Inclusive-Guests staying at Riu Palace Macao enjoy exchange privileges within the Riu Resort complex (excluding dinner)
There are 5 Restaurants at Riu Palace Macao:
Krystal - Fusion restaurant
El Patio - Main buffet style restaurant with show cooking, serving International and local cuisine.
Kabuki - A la carte restaurant serving Japanese cuisine. Open for dinner. Reservatio ns are required. Men are required to wear long pants.
Volare - Italian restaurant (starters buffet)
Steakhouse -
ACTIVITIES & ENTERTAINMENT
Daily Activities & Entertainment:
Watersports, Tennis, Shopping on the Caribbean Street, Table Tennis, Aerobics, Waterpolo, Volley Ball, Organized Activities.
Nightly Activities & Entertainment:
The Pacha Disco is open every night, and guests may also enjoy the Copacabana amphitheater and Riu Palace Macao Casino.
Apple Vacations Customer Satisfaction Score
Hotel Average
What to expect
Food Quality
Comfort
Cleanliness
Service
2042 Recommend
2042 past Apple Vacationers would recommend Riu Palace Macao to their friends and family



Latest Apple Vacations Review >>
TripAdvisor Web Reviews
Based on 4315reviews
What to expect
Location
Rooms
Service
Value



Apple Vacations Traveller Reviews
Riu Palace Macao.... top notch
HERBERT W.
Feb 21 2018
I've stayed at this hotel in excess of 15 times, And it gets better each time I return. I've also stayed in a number of other hotels and the Macao is #1. The facilities are clean and comfortable, the staff is friendly, the staff is friendly and goes the extra miles to make sure your completely satisfied, the food choices in the main buffets seem to never end, and the pools and beach are outstanding. There are also plenty of activities available during the day and a show virtually every night. I've always enjoyed a great time. The Macao is also the only Riu hotel in the group that's adults only. Overall I would rate Stowe hotel 5 stars, and plan on returning.
Customer Rating: 

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Services at hotel
RACHEL S.
Dec 12 2017
The staff and the services provided were outstanding
Customer Rating: 

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Beautiful place to stay
STEVEN L.
Nov 20 2017
Everything was wonderful from the minute we checked in. The front desk people were so friendly, the service throughout our stay was great. The room was cleaned a couple times a day. The food was some of the best I've had at an all inclusive resort. The pools and pool areas were clean, the beach was nicely kept up. Besides for the weather, which could not be controlled, the trip was great all the way around!
Customer Rating: 

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worst vacation ever
GEORGE T.
Sep 30 2017
the worst hotel I have ever stayed at
Customer Rating: 

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Birthday getaway
WILLIAM L.
Aug 29 2017
We decided to escape to Punta Cana this year and Riu Palace Macao was our destination! From Dari at check in to FrNces from apple we were off to a good start. Maid service was exceptional however hotel maintenance was poor; our phone was broken the entire week, we were told the man that repairs that was on holiday. Air conditioning in the rooms was hit or miss with our last night a total miss when the room hit 88 degrees. Again we were told nonchalantly that the entire building was without ac and they hoped to have it repaired that day(as we checked out). So a few bumps in the road but back to general service like Francisco who took his personal time to help us obtain a bulb syringe from town and Juan who kept my glass full (most often with ice water). The area is beautiful as is the resort! Food was mediocre as were drinks but cerveza was nice and cold! We would go back, probably earlier in the year when not as hot! Great time!!
Customer Rating: 

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10 Year Anniversary
JOHN M.
Jul 22 2017
10 year anniversary We had the absolute best vacation ever!! Our anniversary trip could not have been better. The room, staff, beach, pool and the animation team was simply the best! SuperMambo was our favorite of the animation team but we loved Aleesa too! We really loved the whole team because they were amazing. SuperMambo definitely brought the party every time he entered the room! He taught us how to salsa and made us crack up the whole time. We adored SuperMambo!! He made our trip so fun!! I have nothing negative to say at all! The resort was gorgeous and relaxing. I read so many mixed reviews when I was researching resorts and I have to say the negative ones are just RIDICULOUS!! I mean I don't think this vacation could have gone better! We enjoyed every second. The food was great and there was a huge variety. I tried grouper for the first time and that's my favorite fish now. We are planning our next vacation back to the Macao as soon as possible. Even though there are many resorts in Punta Cana I can't see a need to try any other when we obviously found the best! When you go look up SuperMambo for a good time!
Customer Rating: 

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Riu Macao
PATRICK M.
Jul 22 2017
The hotel and staff is just what we expected with Riu. We have stayed in Riu Hotels in several countries and it has always been a pleasant experience. The resort was well maintained and overall the staff was courteous and attentive (there is always one or two that don't make you fell like you are at home). The entertainment staff did an excellent job, along with the bar and service staff. The maid service did a fabulous job with taking care of our room and the resort. The food was excellent, a lot of variety and different selections each day. The dessert bar was out of this world. Our only dull spot of the trip was with the front desk on check in day (our room was not ready at 3 pm) and the staff did not seem as though they knew how to handle it. Once the Front Desk Supervisor was called over he was able to straighten it out. The worst part of the trip was SPIRIT AIRLINES, they nickle and dime you for everything, it cost my family an additional $305 just to get our luggage and seat assignments. I would never fly Spirit again and Apple Vacations should not even include them in their packages.
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hotel consturction
DAWN C.
Jun 06 2017
we had 4 couples traveling and were all givent he same area which was good, however, there was construction outside our room balcony from 7 am to 9 pm everyday.
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lost luggage
IVY W.
May 18 2017
The driver lost my luggage. It was found at the second hotel which was 15 minute away from my hotel.
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riu palace macao
MICHAEL H.
May 11 2017
upon check in we were told our room wouldn't be ready until the next day, at this point we were offered a upgraded suite for 1 night. the lady at the desk said it was free for 1 night and if we wanted to stay in this room it would be 80 dollars more a night. the next day at around 9 am we checked and were told to check back later, at 12 noon was told the room wouldn't be ready until after 2 pm, I complained about having to unpack and repack and missing time at the beach but was told there was nothing that could be done at that time I asked for the manager and got the same run around, after about 10 mins of complaining and threating to write bad reviews the manager pulled a room key from somebody else's envelope and told me to go pack our bags and call the desk and they would send a porter up to move us. before we could even finish without us calling he was at the door. my recommendation to any body wanting to stay at riu macao is to not accept any temp upgrades unless you want to spend some of your vacation moving from room to room.
Customer Rating: 

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RIU-Punta Cana
DANA M.
Apr 22 2017
From the moment we arrived, you feel like royalty. The service staff was amazing, always serving with a smile. The staff works endlessly to make everyones experience one to remember. The ocean was absolutely amazing, you won't be able to take your eyes off of the vibrant blues and the ocean breezes are perfect! My husband and I would wake up each morning, eat a big hearty breakfast, suit up and go from beach to pool all throughout the day. We never had trouble finding two chairs and a beautiful view. In our suits we would have lunch at the Krystal Fusion overlooking the ocean. I would highly recommend this restaurant. After lunch we spent more time relaxing by the pool and the ocean. The pool and beach side drinks were A+ In the evenings we would dress up and enjoy a meal at one of the specialty restaurants. We tried all them going back to our favorite- the steak house several times. It was a perfect getaway!
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TripAdvisor Traveller Reviews
Good not great
Barbara C, Langhorne, Pennsylvania
Wed Apr 25 11:15:51 EDT 2018
From a service perspective, everyone was accommodating and nice. I have stayed at other Riu resorts in Mexico and more of the staff seemed fluent in English. At this resort in Punta Cana we found it a little difficult to communicate with a lot of the staff. At check in they didn’t have our room for us and tried to get us to move over to one of the other Riu resorts. We specifically booked this one because it was adults only and didn’t choose to move. Our room was comfortable and stayed very cool which we liked a lot. Our favorite meal was at the steakhouse when we had the lobster tails. The Japanese restaurant was our least favorite. Most of the food was very salty. All of the sushi rolls that the resort served had barely any fish and were mostly made of rice. The buffet was good, especially for breakfast. Lunch was adequate but mostly the same each day. As for the liquor, definitely nothing to write home about and they didn’t really have anything top shelf. No ginger ale in the entire resort as a mixer or to drink?!?!

Wonderful Experience!
Ter58, Hamilton, Canada
Wed Apr 25 07:51:09 EDT 2018
Experience was top notch from the moment we arrived at 3 am. The employees in all areas of the hotel were friendly, happy and accommodated all requests. The food was excellent in all areas, a la carte and buffet. You could not say that you couldn't find something for your taste. The property was clean, well groomed and easy to get around. Will definitely be returning! Love that this is an all adult hotel. Thank you for a wonderful vacation!

Not a palace
PASunshine999, Erie,PA
Tue Apr 24 12:15:57 EDT 2018
We recently returned from a 7 night stay at the Macao - first time at an adults only which was wonderful. There were many great things about this resort but also some disappointments. We are RIU fans and this experience won’t change that, but having been to many other Palaces - this is not one. There is nothing “grand” about the hotel itself as the structure has the characteristics of RIU club hotels which it was built to be. We especially missed the feel of the beautiful lobby bar in the evening. The alcohol was sub par at best - few name brand choices as at Mexican RIU palaces. The pool drinks were slushy rather than frozen & melted ridiculously fast. If you ordered from one of the poolside servers they were warm by the time it was delivered. One choice of beer (light) is also ridiculous in this day when craft beers are the rage. Even add a dark beer option. On the up side the wines were not horrible and very drinkable. Check in was easy and we appreciated the upgrade to the room. It was clean, the daily maid service by Ruth was outstanding - it was cleaned early and there were no issues with anything being disturbed. The daily restock of the fridge was also great! There are no ice machines in the newer building units closer to the beach - although ice buckets in the room???? This hindered late afternoon cocktails on the balcony. Really dumb! The food was generally good but in past experiences there was more specialty seafood such as fresh or grilled rather than in sauces that had to be peeled with your fingers. Grouper seems to be the seafood of choice - it’s at every meal. Gala night did have cut up lobster tails which were very good and the lobster at the steakhouse was delicious. Lots of steak, chops etc. all good. Breakfasts were excellent- especially the homemade omelets! Desserts were the best of any RIU - think they actually use sugar in PC! They tasted as good as they looked! Ate lunch once at the Krystal - excellent!! Don’t waste time at the Japanese restaurant- bad from start to finish. The animation team was the most visible we’ve ever experienced! They worked hard all day, every day to get folks up and moving and involved! From poolside games to dancing in the evening they are a friendly group. There are lots of things to do if you like being active. The shows are typical of all RIUs - some good, some not so much. Nice music in the evenings on the terrace area - very enjoyable. We read lots of reviews prior to our visit and are honestly scratching our head at those who say the service was outstanding. That was not our experience at all. We have gone to RIUs all over Mexico for 20 years and this doesn’t come close to the service we’ve had there. Getting a mimosa with breakfast was like pulling teeth. No vodka to make a Caesar or screwdriver with breakfast. We were told it wasn’t available. Servers in the buffet overall seemed to cluster in groups (especially outside) and ignore you if possible. In fairness we did have few better ones during the week. Same with the servers in the evening -no one in a hurry to get you drinks. And yes we tip for every meal and drink so that was not the issue. We spent time with a group who were returning for a second year in a row who said the service had dropped dramatically in that time. This resort and other sister RIUs are on the most magnificent stretch of beach with beautiful water perfect for swimming. You can walk forever in either direction. It could not be more perfect and alone makes up for anything else that was lacking. There are 3 pools -all clean and lots of sun loungers both around the pools and on the beach. The pool bar is a nice place to visit early in the day but there can be some loud folks who don’t get out closer to the end of the day. Typical as at most pool bars! Perhaps if we didn’t have so many other RIU experiences to compare to we’d have been less sensitive to what we felt was lacking at the Macao. It was still a great week of vacation overall and we met great folks. Am sure there are many who will read this and disagree- which is fine - a review should reflect an honest opinion of YOUR own experience. This was ours. We will be returning to Mexico for our future vacations.

Loved the Rui Macao
Richelle S,
Mon Apr 23 18:28:12 EDT 2018
We just got back from six days at this adults only resort. We stayed at a Rui in Jamaica many years ago and had not been back to a Rui until now. This one far exceeded our expectations.! From the front desk with Alba, Robert & David to the pool attendant, Alex, to our exceptional servers at the buffet including Aquino, Pablo, Domingo, Rosario and too many more personnel to mention. All the staff was friendly, happy and went out of their way to make sure our experience was memorable. During the week we were there, 2 of our friends had birthdays and they made sure the evening was celebrated first class!And we ate at two of the specialty restaurants, Italian and steakhouse in addition to the daily buffet. The daily buffet had a great variety of food and very good. It’s the best buffet of all inclusive resorts we’ve stayed at. The only thing that could be improved would be to add lighter weights at the gym. They had no weights under 8 pounds. There were three pools and pool activities daily. And they made good drinks at the pool bar! Bermudez was one of our pool bartenders and Angel served us at the beach! If you go to the Italian restaurant, make sure you have the lamb and for dessert tiramisu. They were both exceptional. We would definitely go back to this resort. It was a good value and loved the adults only experience.

Clothing Theft from Hotel Room After Cleaning
srbaranczk, Madison, Wisconsin
Mon Apr 23 09:02:19 EDT 2018
I was really enjoying the staff, accommodations, food and sun until about the 5th day of our trip when we noticed that items of clothing that were hanging in the bathroom to dry and in our dresser went missing after our room was serviced to be cleaned. I know these items are replaceable but it really but a damper on the over-all experience which is unfortunate because everything had been great up until that point. There is a safe in the room, but unless they put locks on the closet and dressers, I'm not sure how to keep my items safe.



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