Apple Vacations Traveller Reviews
Worst service ever and this hotel should not be listed as all inclusive
From the start they lost our reservation and we had to wait a hour to figure it out then when we went to check in the woman was so rude she gave us our meal vouchers then said we had to get back In line to actually check in and mind you it was 2:53 so then when we got back in line she didn’t even greet us just went to back and got something it was our room then she stated it wasn’t ready ! So she rudely took our papers back and got us a different room didn’t even explain where it was and when we got to the room the lights didn’t work and it was two double beds !! So I called to the front desk and then they said they have a room with a king bed but I need to know now if you want it so we don’t. Out another guest in it! So I said I guess not knowing where it was and it was still a crappy room they need to be updated and the ac was horrible the room was never even cool. The food as the resort was less then mediocre offering to many options but none that tasted good maybe work on less options better flavor and everything I mean everything is just smothered in oil. The entertainment staff was pretty boring they don’t get to know you just basic. The beach was probably the nicest part of the whole resort but the volleyball court on the beach needs to be rid of the rocks lying underneath so many people got cut up. Also last but not least this resort should not be considered all inclusive cause nothing was certain drinks or liquors no rooms service. It of a 10 I would give this resort a 2 and I would never go back !
We were upgraded to the Palace and not notified until we arrived at the hotel that I booked. Everyone made it sound so exciting. YAY!!!! We got to walk for miles the whole time we were there because we were so far away from everything. I didn't specify that my husband had bad feet because I didn't feel the need when we booked the trip. We only had two full days there so didn't want to waste an entire day moving to another hotel. It was a very beautiful hotel. The room was also amazing except for the smell of mildew and the extremely uncomfortable bed.
We were upgraded to the Palace and not notified until we arrived at the hotel that I booked. Everyone made it sound so exciting. YAY!!!! We got to walk for miles the whole time we were there because we were so far away from everything. I didn't specify that my husband had bad feet because I didn't feel the need when we booked the trip. We only had two full days there so didn't want to waste an entire day moving to another hotel. It was a very beautiful hotel. The room was also amazing except for the smell of mildew and the extremely uncomfortable bed. We really looked forward to this trip as it was for our anniversary. I couldn't book dinner reservations in advance for the day we arrived. However, everyone on the bus with us going to the same hotel could. Also, everyone that was there celebrating something, was given something like a cake or champagne. I don't really blame the hotel as much as I do Apple. I wasn't notified when I booked that I had to chose my seat at the time of booking. I know I chose the airline but that was because of the timing. I think something should have been said prior to the day of the flight! And know, I have a charge on my credit card for $553 when I was told at check out I had no charges!!!!
Not what we expected
We stayed at the Barcelo Palace 4 or 5 years ago, what brought us back to this complex was the beach and snorkeling, food and the pools. This time around, food was extremely disappointing. For the main reason is, we could not get into the specialty resaurants. The hotel said that was because they were close to capacity. If that is the case, why wouldn't they plan for that ahead of time to accommodate for the amount of people they have staying there? That was a serious disappointment, considering the dinner buffets weren't very good at all. Staff did a good job cleaning the rooms, for what they could. The rooms were very worn down and needs some remodeling done. Upgrading the rooms should a priority for the Barcelo. Pools and bars as good as they were last time we stayed. One thing I forgot to mention,and it was a big deal, we stayed during spring break. Which I understand we were going to come across some bad behaviour, we were all young once. But the fact that they didn't have security in the room buildings, at least I never seen any, was bad. There were a number of unruly teenagers out of control at night. Having very loud music and screaming and helping and partying in the middle of the night, I not just one night, but multiple nights. Seems like nothing was ever done about it. It was nice to be down there, as we've been to the Riviera Maya dozens of times, but it was a disappointing trip. We more than likely will not book at the Barcelo complex again.
We took our daughter down for Spring Break with many of her fellow classmates and had a wonderful time. Everything was wonderful, facilities were very clean. The Hotel staff and wait staff was on point! Apple representatives were very helpful and professional. Highly recommend this to anyone!
Grea for the price.
Nice accommodations, but would appreciate a vent in the bathroom. Food was good not great. It was very difficult to get a dining reservation. The bartenders were mostly good. The maid service was fantastic as were the activities staff.
Difficulty booking dinner reservations.
Overall was very good but we were unable to get into the "Specialty" restaurants at reasonable times.
Amazing Hotel and Vacation
This hotel is one of my favorites in Riviera Maya. The hotel is very spacious with many different activities and things to see. The hotel is very clean and the service at the hotel is quite amazing. Definitely a must see in Riviera Maya.
the hotel was amazing, you have so many things to see and do and the food was amazing.
Our hotel room was much better this time. But no view of ocean. The grounds are just beautiful. The food in the special restaurants tasted great, the buffet was just fair. The staff in the special restaurants did a great job and really worked hard. The buffet staff not so much, we would ask for items like coffee cream and they would say ok each time we asked and yet on several mornings we wouldn't get the crème unless we took it off another table. Hotel bar service was great! Pool bar service not as good. It would be wonderful if you had bar service on the beach. We have that at other hotels. We really enjoyed the entertainment. This was our 2nd visit I would like to go back but they just don't understand about familys wanting rooms next to each other to be by kids. They think having them in the same bldg. and floors is good enough.
Our week at the Barceló Maya Caribe in Riviera Maya was the absolute best all-inclusive vacation we’ve been on! We can’t wait to go back…should sum up our experience pretty well!
My wife and I were at the resort for the third week of August. We booked through Apple Vacations and traveled out of BWI in Baltimore. This was our third trip using Apple and they continue to be first rate in the level of service they provide in ensuring their customers are informed, safe, and get to/from the airport to their respective resorts. An A+ for Apple!
Check-in/Check-Out went flawlessly. Be advised your room will not be ready until 3:00PM. If you get there early leave your bags with the bellmen, go eat, explore, drink, or just chill on the beach or by the pool. Get your room keys at 3 and the bellmen will deliver your bags to you shortly.
The resort itself is huge and if you take advantage of all the resorts and what they offer then be prepared to walk. We stayed at the Maya Caribe but you have full use of all the other resorts that connect (except the Palace). Not sure what was at the Palace but don’t care…there was more than enough available at the 4 others! The resort is very family orientated with multiple pools and activities for adults and kids.
The staff was friendly, helpful and anxious to please. Not once did we experience anyone with an ‘attitude’. In fact, it was just the opposite, they were more than friendly! I speak some Spanish and would try my best to speak with them in Spanish as much as I can when conversing with the staff. They really do enjoy it and appreciate the effort. I tell them I know enough Spanish to sound ‘estupido’ but most would laugh and tell me my ‘Espanol es bueno’.
The grounds are immaculate and beautiful. The landscaping is tropically amazing!
The beach is wonderful. Sugar white sand that doesn’t get hot no matter how blazing the sun it. Turquoise blue water with very little surf. The staff keeps the beach incredibly clean and there was never a problem finding a spot under a nice palm tree to park ourselves for the day. With Tropical Storm/Hurricane Harvey passing over us the surf kicked up a little and the seagrass along with it but the water was always ‘swimmable’ and the beach cleaned of the seagrass nightly.
Our room was nice, modern and clean. King bed, non-smoking building (Sayill) with a mini-bar that was stocked with Corona beer, soft drinks, water and snacks. The mini-bar was resupplied almost daily. Housekeeping was very efficient and the level of cleaning service was excellent. TV signal was iffy sometimes but they use a Satellite service and Hurricane Harvey was nearby which could have been the issue.
The food was excellent in our opinion. The buffets had more than enough choices to please either the American, Mexican or European pallet. If you can’t find anything you like then you’re just too hard to please or just want to find fault. In addition, each of the buffets had ‘theme’ nights so if you don’t like what’s at one buffet then walk 5 minutes to another resort and look what they have at their buffet. We went to multiple buffets and experienced Seafood night twice, Mexican night twice, and Italian night.
A la carte dinner reservations should be made at customer service when you get there. We made 4 reservations at the times we wanted at the restaurants we wanted. We ate at the Mexico Lindo – grade an A, Tokyo – A-, and the Marenostrum – A. We had a fourth reservation for our last night at the La Fuente but decided to stay on the beach until the bitter end so we skipped it…next time. Food was always excellent and the service outstanding. You will read in some reviews from people complaining about not getting the times they wanted and their being ‘lots of empty’ tables when they did go. Keep in mind when you go at your reserved time you are seated almost immediately (we waited for 5 minutes at Tokyo). If the restaurant operated at full capacity and there weren’t those empty tables do you think you’d be seated right away? Of course, not, the management doesn’t want their customers to wait around getting upset about having a 7 PM reservation and not getting seated until 8…hence, the empty tables. If you can’t get a reservation at a particular restaurant at the time you want, then try another night or another restaurant. We wanted to eat around 7 each night. The young lady making our reservations didn't mind at all checking different nights or different restaurants for a 7PM seating. Go at your reserved time and enjoy!
Alcohol choices abound and our service level was the regular as opposed to premium. Tip the bartenders a buck or two and they’ll remember you. Next time you go back instead of automatically reaching for the house gin or rum you’ll get the Tanqueray or the Bacardi. The bartenders have no problem making your drinks as strong, or as weak, as you like. As with the food, if you can’t find something you like you are not looking hard enough.
Tipping is always optional. I brought $200 in 1’s and $200 in 5’s just for tipping. Always left something for the housekeeper each day, always left a couple $$ for the buffet wait staff, I’d give the bartender a buck or two, and would always give something to anyone that did something for us. These people work very hard and they are working for you. It isn’t much for us but it is a lot for them and they do earn it.
We met 4 couples from different parts of the U.S. all of whom all have been to multiple resorts in the Cancun area. The couple from Colorado was on their 10th visit to the Barceló resort, from Texas their 9th, Kansas their 7th visits and a couple from Alabama, their 19th! All of them told us that the Barceló is the only place they stay at now. To a person they said the beach is the best, the resort the nicest and the value for their $$$ was unbeatable. Add us to that list…we will be back!
Rude employees overall
The only other place I vacationed at that had not only bad service but rude service was another Barcelo hotel in Dominican Republic. Been to the Barcelo Maya Palace before and food and service was great but this one was horrible.
TripAdvisor Traveller Reviews
Great friendly resort
4th time staying with Barcelo resorts. Great service, friendly staff as usual. Quick access to the bowling alley, shops and casino as well as the little water park. 2min walk to the Dolphins. I prefer the beach at Tropical/Colonial more. Overall, still a great resort.
Best family vacation
Wonderful place to stay.first time at all inclusive.my 40 year old son and his wife have been to Mexico a few times and said this was by far their favorite resort for the money that they have been to.tip: bring an insulated mug for your drinks by the pool and beach ,keeps them nice and cold in the tropical weather.their is so much to do you don 't have time to do it all.but took full advantage of the beautiful beach and palm trees.not to mention the wonderful pools with the swim up bars.
Best hotel i have ever been at! 5 stars
I was here with my friend Leonora, and she has been here so many times. She lives here half a year almost. And the hotel and the staff was amazing. The managers in Barcelo maya Caribe was so friendly, and I definately wanna come back with Leonora to this amazing resort. And the front desk and bell boys are really friendly also. Thanks for 12 amazing days!
Top Tier Resort
My Ma and I came for Motherâ€™s Day this year and all I can say is WOW!!! The grounds at this resort are anbsolutley stunning! Hammocks and beach chairs all over, beach volleyball and soccer. Huge pools with swim up bars... this place has got it all. On our last day here, we stopped at the buffet for breakfast and were helped by Cleyder Alfaro, he gave us the best service out of every employee and every restaurant weâ€™ve been to. Super nice and super helpful, he helped to cap off the trip perfectly. We will DEFINITLEY be coming back, and will be bringing more friends with us next time!
beautiful property but service is very bad...lots and lots of walking...everything extra is way overpriced...everything
had a bad experience with a fall...management would not talk to me about it...nothing tt got resolved except frustration...and many hours away from my supposed vacation!! no bar service in two places...the mall bar and the theatre they just looked at us....this is definitely not a 5 star hotel.
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