Apple Vacations Traveller Reviews
Amazing Hotel and Vacation
This hotel is one of my favorites in Riviera Maya. The hotel is very spacious with many different activities and things to see. The hotel is very clean and the service at the hotel is quite amazing. Definitely a must see in Riviera Maya.
the hotel was amazing, you have so many things to see and do and the food was amazing.
Our hotel room was much better this time. But no view of ocean. The grounds are just beautiful. The food in the special restaurants tasted great, the buffet was just fair. The staff in the special restaurants did a great job and really worked hard. The buffet staff not so much, we would ask for items like coffee cream and they would say ok each time we asked and yet on several mornings we wouldn't get the crème unless we took it off another table. Hotel bar service was great! Pool bar service not as good. It would be wonderful if you had bar service on the beach. We have that at other hotels. We really enjoyed the entertainment. This was our 2nd visit I would like to go back but they just don't understand about familys wanting rooms next to each other to be by kids. They think having them in the same bldg. and floors is good enough.
Our week at the Barceló Maya Caribe in Riviera Maya was the absolute best all-inclusive vacation we’ve been on! We can’t wait to go back…should sum up our experience pretty well!
My wife and I were at the resort for the third week of August. We booked through Apple Vacations and traveled out of BWI in Baltimore. This was our third trip using Apple and they continue to be first rate in the level of service they provide in ensuring their customers are informed, safe, and get to/from the airport to their respective resorts. An A+ for Apple!
Check-in/Check-Out went flawlessly. Be advised your room will not be ready until 3:00PM. If you get there early leave your bags with the bellmen, go eat, explore, drink, or just chill on the beach or by the pool. Get your room keys at 3 and the bellmen will deliver your bags to you shortly.
The resort itself is huge and if you take advantage of all the resorts and what they offer then be prepared to walk. We stayed at the Maya Caribe but you have full use of all the other resorts that connect (except the Palace). Not sure what was at the Palace but don’t care…there was more than enough available at the 4 others! The resort is very family orientated with multiple pools and activities for adults and kids.
The staff was friendly, helpful and anxious to please. Not once did we experience anyone with an ‘attitude’. In fact, it was just the opposite, they were more than friendly! I speak some Spanish and would try my best to speak with them in Spanish as much as I can when conversing with the staff. They really do enjoy it and appreciate the effort. I tell them I know enough Spanish to sound ‘estupido’ but most would laugh and tell me my ‘Espanol es bueno’.
The grounds are immaculate and beautiful. The landscaping is tropically amazing!
The beach is wonderful. Sugar white sand that doesn’t get hot no matter how blazing the sun it. Turquoise blue water with very little surf. The staff keeps the beach incredibly clean and there was never a problem finding a spot under a nice palm tree to park ourselves for the day. With Tropical Storm/Hurricane Harvey passing over us the surf kicked up a little and the seagrass along with it but the water was always ‘swimmable’ and the beach cleaned of the seagrass nightly.
Our room was nice, modern and clean. King bed, non-smoking building (Sayill) with a mini-bar that was stocked with Corona beer, soft drinks, water and snacks. The mini-bar was resupplied almost daily. Housekeeping was very efficient and the level of cleaning service was excellent. TV signal was iffy sometimes but they use a Satellite service and Hurricane Harvey was nearby which could have been the issue.
The food was excellent in our opinion. The buffets had more than enough choices to please either the American, Mexican or European pallet. If you can’t find anything you like then you’re just too hard to please or just want to find fault. In addition, each of the buffets had ‘theme’ nights so if you don’t like what’s at one buffet then walk 5 minutes to another resort and look what they have at their buffet. We went to multiple buffets and experienced Seafood night twice, Mexican night twice, and Italian night.
A la carte dinner reservations should be made at customer service when you get there. We made 4 reservations at the times we wanted at the restaurants we wanted. We ate at the Mexico Lindo – grade an A, Tokyo – A-, and the Marenostrum – A. We had a fourth reservation for our last night at the La Fuente but decided to stay on the beach until the bitter end so we skipped it…next time. Food was always excellent and the service outstanding. You will read in some reviews from people complaining about not getting the times they wanted and their being ‘lots of empty’ tables when they did go. Keep in mind when you go at your reserved time you are seated almost immediately (we waited for 5 minutes at Tokyo). If the restaurant operated at full capacity and there weren’t those empty tables do you think you’d be seated right away? Of course, not, the management doesn’t want their customers to wait around getting upset about having a 7 PM reservation and not getting seated until 8…hence, the empty tables. If you can’t get a reservation at a particular restaurant at the time you want, then try another night or another restaurant. We wanted to eat around 7 each night. The young lady making our reservations didn't mind at all checking different nights or different restaurants for a 7PM seating. Go at your reserved time and enjoy!
Alcohol choices abound and our service level was the regular as opposed to premium. Tip the bartenders a buck or two and they’ll remember you. Next time you go back instead of automatically reaching for the house gin or rum you’ll get the Tanqueray or the Bacardi. The bartenders have no problem making your drinks as strong, or as weak, as you like. As with the food, if you can’t find something you like you are not looking hard enough.
Tipping is always optional. I brought $200 in 1’s and $200 in 5’s just for tipping. Always left something for the housekeeper each day, always left a couple $$ for the buffet wait staff, I’d give the bartender a buck or two, and would always give something to anyone that did something for us. These people work very hard and they are working for you. It isn’t much for us but it is a lot for them and they do earn it.
We met 4 couples from different parts of the U.S. all of whom all have been to multiple resorts in the Cancun area. The couple from Colorado was on their 10th visit to the Barceló resort, from Texas their 9th, Kansas their 7th visits and a couple from Alabama, their 19th! All of them told us that the Barceló is the only place they stay at now. To a person they said the beach is the best, the resort the nicest and the value for their $$$ was unbeatable. Add us to that list…we will be back!
Rude employees overall
The only other place I vacationed at that had not only bad service but rude service was another Barcelo hotel in Dominican Republic. Been to the Barcelo Maya Palace before and food and service was great but this one was horrible.
Beautiful beach and clean hotel!
The hotel was super clean and all the view were beautiful! Food at the buffets was disgusting! We did not get to eat at any of the restaurants, they claim that reservations are priority for higher level guests. We attempted to make reservations the day that we arrived. Staff was professional and nice.
My Worst Apple Trip Ever!
I could get into it, but I know that my wife has sent a letter on our behalf, and so has our travel agent. This was hands down the WORST Apple vacation we have ever taken and we have been on many. The only saving grace to this vacation was the beautiful beach, other than that it was horrible. The part that makes it worse, is that when we were booking the trip, the Barceló rep was at our travel agency that day and said that all the rooms were redone and that it was top notch.....the mall area was made over....the rooms were horrible...paint chipping, shower head had rust on it....I could go on.
Great resort with a few catches...
The resort was great, however there were a few small glitches. The staff that books you limited dinner reservations was less than helpful. When we first tried to book dinner there was nothing available. After lots of waiting we finally received our 2 reservations for our 4 night stay. [Which in my opinion is crazy. Should have ability to reserve every night.] One reservation was for 10 pm... Not great... We took a gamble, got dressed and went early. Amazingly we were able to get in. Im being sarcastic because every restaurant we passed was never full. Gave me a bad taste right off the bat. The food was great at the 2 places we ate at though. The food at the buffets was good, but got a bit old by day three. Ability to go to make reservations nightly would have helped with this. The rooms we stayed in were dated. They could use some freshening up.
On the positive side, the beach was wonderful, the pools amazing and the staff for the most part was very friendly and helpful. The evening entertainment was just that, entertaining. I would return again if we could have reservation nightly without a hassle and if we could have a bit of an updated room.
Food and Beverage
Staff in restaurant needs to be more attentive and friendly and bar service needs to be kicked up a notch because they don't know their cocktails and how to make them properly.
excellent resort , Beautiful place. Good food. Family oriented. Sometimes difficult to get a drink at the pool. Bartenders understaffed. Should be trained to spot who is next to be served. Hard feelings when one is ignored. The self serve beer taps a great idea, but they never worked and when they did dispensed only foam. But all in all a terrific resort.
Barcelo beach resort review
Stayed at Barcelo beach resort over memorial weekend. First of all, since it is a 45 min ride the nonstop transfers are well worth the costs. Resort was beautiful, staff was friendly, beach the best in area, plenty of seats, and very family friendly. Had a maintenance issue and staff responded quickly and efficiently. Food buffets are just that buffet food so never hot enough. Costs of all inclusive should include wifi. Makes no sense to nickel and dime folks. Apple rep at resort was helpful and friendly. Used Judy and Maries travel agency once again to assist booking this vacation and they are the best. Highly reccommend them at www.jmtravel.com.
We will be back to Barcelo.
TripAdvisor Traveller Reviews
We LOVED BarcelÃ³! We will definitely be back. You could not ask for nicer staff. They were wonderful! There is so much to do on the resort. We were there 6 days and did not get to everything! Its a fantastic resort. Thank you BArcelo Maya for an amazing vacation !!
Crash my Playa
We had a great time at the Barcelo, this was the 2nd time we stayed at the resort. We were there for the Luke Bryans Crash my Playa. The whole experience was very organized and a great time. Was disappointed with the cleanliness of our room this stay this time, and the food is typical all inclusive food. The atmosphere is great and there is always something to do!
Great venue for the Crash My Playa. Lots of activities and space for everyone. Staff was very friendly. I would recommend this place to my friends, as well as hopefully go back again next year! thank you
Crash my Playa 2018
Had a great time. Staff is great.
The venue for Crash My Playa 2018 was perfect. Great food & drinks. Everyone was pleasant & the staff is friendly they go out of their way to make sure the guest is satisfied.
Three star room at a five star property
Just spent four nights here in a Caribe King bed room while attending the Luke Bryan's Crash my Playa event. The resort is beautiful, the staff is friendly, the food everywhere we ate was excellent. The room was very clean, the bed pretty comfortable. If it weren't for the room needing some updating and being in better shape, this would be a five star resort all around. For example, there are no power plugs on one side of the bed, and along that side's entire wall. There were areas in the shower where the caulking had gone bad, and was missing, and there was a few mold spots along the tub. The air conditioning and ceiling fan worked very well at keeping the room comfortable. We didn't experience any smelly issues that some have mentioned. We'll come back, but will book at Palace next time. Heard a few people talking about their much nicer rooms.
We ate ala carte at Tokyo, la Fuente, La Tratoria, and Marenostrum. All were very good, and service was excellent. Drinks flowed very freely, and food was plentiful and quite tasty.
We ate breakfast at the different buffets. Our favorite was the one just off the caribe lobby, where you could make your own crepes.
Like i said earlier, we'll come back, booking at one of the more costly properties, hoping for an elevated experience that we are used to.
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