Apple Vacations Customer Satisfaction Score
What to expect
617 past Apple Vacationers would recommend Grand Palladium Vallarta Resort & Spa to their friends and family
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TripAdvisor Web Reviews
What to expect
Apple Vacations Traveller Reviews
Good Deal for Price
I thought the hotel was a nice place. Staff was friendly except for some of the waiters. The food was mediocre but everything else was pretty great. The bartenders were amazing and probably the friendliest people in the whole place. Overall a decent place to stay.
Watchout for the "non-staff" staff
Great place is you can navigate the sharks selling excursions or "vacation shares" (new timeshare I guess) Hotel staff is EXCELLENT, and super friendly. The time share folks that assaulted us while waiting for our room even told us not to waste our time checking in with the Apple vacations rep because they were just going to try and sell us stuff. Ha!
Grand palladium vallarta
Pretty good experience overall at the hotel. It was a beautiful destination and good weather. Food was good but nothing mind blowing. If I had to say anything it would just be that Apple told us to meet their rep at a specific time/location to schedule our transfer home and they didn’t show up. We had to call directly to schedule and we were under the impression that it was booked. But on the day of our departure , no one showed. The hotel graciously provided a cab to take us to the airport or we would have missed our flights.
The hotel does not match Apples stated claims. Hotel is run down, dead flies everywhere.
Check in staff is less the friendly. Property is overcrowded and checking is difficult when it is busy. A wedding is held daily at the Hotel and makes for chaos. Pool area does not accommodate amount of guests booked. Constant battle for chairs at the pool. Our towels were stolen and security constantly at the pool patrolling . Indicates a problem. We have booked many vacations through apple and have never been disappointed until this time.
Five Star Get-a-way!
We love the Grand Palladium in Punta Mita. Although the resort is a little older than the other resorts in PV, the staff does an excellent job of keeping the facilities clean and up to date. Any issues (non-functional TV remote) were handled immediately and with a smile and an apology. The staff are what makes the resort what it is. Always a friendly 'Hola' as you pass by and an eagerness to help in any way possible. We love Matias at the adult pool bar! Thanks again for a wonderful trip!
Everything at the Palladian was amazing. Staff, food,room...everything
Grand Palladium Hotel
The hotel staff are amazing. The resort/hotel is beautiful and so relaxing This will be a yearly destination.
Grand Palladium 2
We were asked if we wanted to upgrade to the Royal Suites, we accepted the offer for additional monies. Once upgraded, the rooms and service were excellent. There was a problem of communication of when a room would be ready. We were told 3PM then packed our stuff and met at the lobby, ( we stayed one night in regular room) it was a few hours before our room at the Royal was ready. The shows were so-so....but maybe we are spoiled. We liked the Grand Palladium, Riviera Maya MX much, much better
Very Lovely Stay
The lovely welcome with a fresh juice beverage at the reception desk was so nice. All the hotel staff were friendly and helpful for our whole stay. We loved the free boogie boards and sandcastle buckets, etc. Loved playing in the waves on the beah and swimming in the saltwater "pool" for our daughter. Just a nice, relaxing place to stay. The food at the Mexican restaurant was excellent. The other restaurants we tried were fine, with the fresh-pressed juices at the cafeteria being exceptional. The only downside for us was the beds were quite small, more like a double than a queen. That was probably stated in advance and I overlooked it. Otherwise great stay! Highly recommend a daytrip into Sayulita by cab (about 25 minute drive) to check it out.
Wonderful, restful vacation.
Our recent vacation to the Grand Pallidium in Riveria Nyarit was above and beyond what we expected. There were no problems with our direct flight or transportation to the resort. The Grand Palladium is a beautiful, unique resort. The rooms are lovely, but most of our time was spent outside. There are 3 pools, our time was spent at the adult infinity pool. I can't say enough about the service at this resort. The staff went out of their way to make sure our stay was enjoyable. The check-in staff called our room at least 3 times to make sure everything was fine and to see if we needed anything. I would definitely return to the Grand Palladium and would recommend a stay at this resort.
Missing the Mark
The staff was amazing. They were courteous, helpful and always positive. Loved them all.
Our room left a lot to be desired. In the 21st century, we now require outlets by the bedside and a few more than a couple throughout the room. Our patio door was stuck and the curtain was unhooked at the hanging rod. It took them 2 days to correct this. They came by every day but always after 8:30pm when we were getting ready for bed. The shower floor was so slippery, it was very difficult to relax when showering.
The beach...well there was none on our side of the hotel. It was all slippery rock. It was not all we had hoped.
TripAdvisor Traveller Reviews
Great family vacation
We had a great time at the palladium. The staff were amazing. Miri, Sexy Gabi, Fer, Tita, Gus, and Yuli are examples of some of the amazing employees who made our stay so great. Thanks for the fun times.
Also our daughter loved kids club and being in the kids shows!
Fun times and great for families
It was the first time we had been there and were attending a family wedding. Great location and very good for young kids. Our grandkids loved the kids pool and slide and the little zoo. We enjoyed 3 of the specialty restaurants: Bambu, Portofino and the Mexican one. The Olas Bar staff were fabulous...special thanks to Antonio, Jesus & Efren for taking such good care of us. Very personable crew. Our room was good and so was the housekeeping staff. The entertainment and dancing was great and included a lovely evening with the Mariachi Band. Would not hesitate to go back there.
We stayed here for 7 nights and had a great time. The food was varied and delicious. The Japanese restaurant served the best sushi Iâ€™ve ever had. Viva Mexico featured great margaritas and epic sunsets. I saw multiple humpback whales swimming through the bay. The evening entertainment was absolutely wonderful. The Hemingway bar served the best booze at the resort. I look forward to returning.
I truly believe that the staff can make or break a resort!
Initially I chose this location for the local surf spot next to the resort beach. After staying for a week, the surf spot comes secondary, the staff is what makes this resort!! The group of activity coordinators, animators and entertainers make this resort what it truly is!!
Let me get a few basics out of the way before I let you in on the gems of Grand Palladium Vallarta:
- Buildings, rooms and facilities were very well maintained and clean.
- The buffet had great variety, and great servers.
- The house wine and â€śa la carteâ€ť options were unfortunately under my standards. Sad because I really enjoy a great glass of wine with my food, but every bottle I chose did not satisfy my pallet.
- The onsite restaurants were unfortunately also below my standards. I found the food not as fresh, and the serving staff lacked experience.
- On the up side in regards to the food, the evening beachfront evening bbq and the mid-day fresh fish bbq were delicious and scenic.
- The cardio and weight training room is very well equipped. From free weights to cardio machines, they had it all in a spacious well cooled location.
- As I mentioned before, all the facilities were very well maintained: pools, tennis court, basketball court, â€¦
- Now letâ€™s move on to my passionâ€¦ surfing! Great selection of boards, all included. Also how cools is this, there is a surf shop right out-front to the entrance of the resort. If you follow the wave report you can catch anything from big surf (I got gifted with some great seven footers) to some of the most graceful right hand breaks. There were days where the warm water, reenergizing sun, relaxing breeze, entertaining turtles and captivating whales just all lined up that I forgot where I was, where I came from and where I was goingâ€¦
Now onto the heart and soul of Palladium Vallarta, the gems!
Iâ€™ve played volleyball on many beaches, Iâ€™ve joined numerous yoga classes, Iâ€™ve â€śhey dudeâ€ť with all kinds of surfing instructors, Iâ€™ve whistled and applauded to some great shows, Iâ€™ve embarrassed myself in more than one dance lesson, and Iâ€™ve smiled and laughed at all sorts on nightly activities, but I must say that the staff Iâ€™ve got to share my precious vacation with a few weeks ago put all the other ones to shame!
- Row made me want to get up and make sure that I was on the beach every day at 10 for volleyball, Iâ€™ve never smiled that much!
- Gaby put balance in my day with yoga and Pilates between surfing sessions.
- Eder made sure that the surf was epic every time, could have been that crazy surf dance he does.
- Yuli helped me find the inner dancer in me, man can I ever salsa!
- Thank you Miriam, Fer, Tita and Alex for believing in me and making me so comfortable on the dance floor with the Mariachis.
- Daniela, Diego, Thaina, Arturo, Aldruvas, Fredy, Yanely and Isa, I still have shivers thinking of your evening shows! By the way, Iâ€™m still stomping my feet from the rock show.
You all have made me feel so welcomed and have made a special place in my heart for Mexico and its people.
We went down for my nieces wedding there was 70 of us that came down.Check in was very good considering that almost all of us got there at the same time . The room was nice and kept very clean the food at all the restaurants was very good we liked the Bambu the best.All the bar staff were very good but my favorite was Arturo at the Thematic bar he makes these incredible cocktails with a different type of liquor almost every night. The buffets were good as well with the service very good all in all we had a blast.
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