Apple Vacations Customer Satisfaction Score
What to expect
617 past Apple Vacationers would recommend Grand Palladium Vallarta Resort & Spa to their friends and family
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TripAdvisor Web Reviews
What to expect
Apple Vacations Traveller Reviews
Good Deal for Price
I thought the hotel was a nice place. Staff was friendly except for some of the waiters. The food was mediocre but everything else was pretty great. The bartenders were amazing and probably the friendliest people in the whole place. Overall a decent place to stay.
Watchout for the "non-staff" staff
Great place is you can navigate the sharks selling excursions or "vacation shares" (new timeshare I guess) Hotel staff is EXCELLENT, and super friendly. The time share folks that assaulted us while waiting for our room even told us not to waste our time checking in with the Apple vacations rep because they were just going to try and sell us stuff. Ha!
Grand palladium vallarta
Pretty good experience overall at the hotel. It was a beautiful destination and good weather. Food was good but nothing mind blowing. If I had to say anything it would just be that Apple told us to meet their rep at a specific time/location to schedule our transfer home and they didn’t show up. We had to call directly to schedule and we were under the impression that it was booked. But on the day of our departure , no one showed. The hotel graciously provided a cab to take us to the airport or we would have missed our flights.
The hotel does not match Apples stated claims. Hotel is run down, dead flies everywhere.
Check in staff is less the friendly. Property is overcrowded and checking is difficult when it is busy. A wedding is held daily at the Hotel and makes for chaos. Pool area does not accommodate amount of guests booked. Constant battle for chairs at the pool. Our towels were stolen and security constantly at the pool patrolling . Indicates a problem. We have booked many vacations through apple and have never been disappointed until this time.
Five Star Get-a-way!
We love the Grand Palladium in Punta Mita. Although the resort is a little older than the other resorts in PV, the staff does an excellent job of keeping the facilities clean and up to date. Any issues (non-functional TV remote) were handled immediately and with a smile and an apology. The staff are what makes the resort what it is. Always a friendly 'Hola' as you pass by and an eagerness to help in any way possible. We love Matias at the adult pool bar! Thanks again for a wonderful trip!
Everything at the Palladian was amazing. Staff, food,room...everything
Grand Palladium Hotel
The hotel staff are amazing. The resort/hotel is beautiful and so relaxing This will be a yearly destination.
Grand Palladium 2
We were asked if we wanted to upgrade to the Royal Suites, we accepted the offer for additional monies. Once upgraded, the rooms and service were excellent. There was a problem of communication of when a room would be ready. We were told 3PM then packed our stuff and met at the lobby, ( we stayed one night in regular room) it was a few hours before our room at the Royal was ready. The shows were so-so....but maybe we are spoiled. We liked the Grand Palladium, Riviera Maya MX much, much better
Very Lovely Stay
The lovely welcome with a fresh juice beverage at the reception desk was so nice. All the hotel staff were friendly and helpful for our whole stay. We loved the free boogie boards and sandcastle buckets, etc. Loved playing in the waves on the beah and swimming in the saltwater "pool" for our daughter. Just a nice, relaxing place to stay. The food at the Mexican restaurant was excellent. The other restaurants we tried were fine, with the fresh-pressed juices at the cafeteria being exceptional. The only downside for us was the beds were quite small, more like a double than a queen. That was probably stated in advance and I overlooked it. Otherwise great stay! Highly recommend a daytrip into Sayulita by cab (about 25 minute drive) to check it out.
Wonderful, restful vacation.
Our recent vacation to the Grand Pallidium in Riveria Nyarit was above and beyond what we expected. There were no problems with our direct flight or transportation to the resort. The Grand Palladium is a beautiful, unique resort. The rooms are lovely, but most of our time was spent outside. There are 3 pools, our time was spent at the adult infinity pool. I can't say enough about the service at this resort. The staff went out of their way to make sure our stay was enjoyable. The check-in staff called our room at least 3 times to make sure everything was fine and to see if we needed anything. I would definitely return to the Grand Palladium and would recommend a stay at this resort.
Missing the Mark
The staff was amazing. They were courteous, helpful and always positive. Loved them all.
Our room left a lot to be desired. In the 21st century, we now require outlets by the bedside and a few more than a couple throughout the room. Our patio door was stuck and the curtain was unhooked at the hanging rod. It took them 2 days to correct this. They came by every day but always after 8:30pm when we were getting ready for bed. The shower floor was so slippery, it was very difficult to relax when showering.
The beach...well there was none on our side of the hotel. It was all slippery rock. It was not all we had hoped.
TripAdvisor Traveller Reviews
Just returned from a 2 week holiday at this resort. Absolutly amazing place and would reccomend to anybody, our best holiday by far! The hotel is beautiful, along with the food and staff! Our favourite resteraunte was the Mexican! The food was spot on! Especially the homemade guacamole made fresh at your table side. The steak resteraunte was also amazing! The steak and burgers were to die for. The biggest thing what stood out for me was the staff! Generally the nicest people I have ever met. Herberto was always extremely helpful around the adult pool and bringing drinks all the time! Great sense of humour and always making us laugh. The member of staff that stood out the most for us was Yessica! Absaloutly amazing lady! Always had a big smile on her face and a huge personality! We never once had to ask for anything as she was constantly there to help! She is the biggest credit to your hotel! Our favourite spot of the hotel was the adults pool! Lovely setting overlooking the sea! The only downside was the WiFi! Could never get a good signal anywhere throughtout the hotel. 10\10 holiday Thankyou for a amazing time and I hope we can return one day :)
A great all-round resort.
It was my first time at an all inclusive and my first time in Mexico and they didnâ€™t disappoint.
The resort is clean and well run with very helpful and friendly staff. The bars are fun and waiting staff are funny.
The food is is ok. The buffet restaurants offer a wide range and are pretty good. The speciality restaurants are lacking. For example the Mediterranean restaurant has terrible pizzas and I mean terrible. The bases are pre cooked, supermarket rubbish. How hard is it to make fresh bases?
The beach has a good surf break and helpful surf school staff.
Over all a nice experience.
Another great experience at Palladium Vallarta Resort
This is our third visit to Palladium Vallarta - 2 in June and 1 in January.
Great resort, great people, lots of entertainment and activities. Especially love how this is a family resort, but they have a very nice, and private, adults only section if that is how you are vacationing.
Everything was very clean and well maintained.
We celebrated our 29th anniversary at the resort this year and the staff made it an extra special time with champagne and fruit basket from the resort and unique and wonderful gifts from staff of the Lobby Bar and the Relax Bar (pictures).
Service was exceptional throughout the resort.
Special thanks to Wendy, Marcos and Rusbel from the Lobby Bar, and, Heriberto, Carlos, Melissa and Jesse from the Relax.
Extra, extra special thanks to Wendy (whose short experience speaking English more then made up for our lack of Spanish) and Marcos (the "flaming Mexican" who could dance around with a full tray while talking to everyone).
We will definitely be back for our 30th!
My sister and I have traveled for the last eight years trying to find the perfect place ,my sister also is very particular about certain things like the bed the room the wear and tear on the resort . This was the first time in 8 years she couldnâ€™t find anything on the resort.
This resort is the bomb ! From the front entrance to the rooms to the pools . We were in building 4, the pool thatâ€™s was there wonderful ,Omar ,Efren,and Doris beautiful people that was the pool we stayed at. There is a family pool also right beside is the kids pool with lots of fun stuff, also just a little farther is the adult pool . Now for the food yum yum , I am a very picky eater but I gain weight so the food... unbelievable ,I like that fact that you donâ€™t have reserve your a specialty restaurants,just walk up to which ever one you choose! The buffet is also very delish ,Alejandro amazing ,Hilda was always there with her smile . And now for the spa! So very cool you have to try it . Teresa is the best deep tissue ,fabulous! And in the middle is a zoo with rescue animals ! The night shows awesome ! The service,absolutely grand for everything! So this is my sister and my choice for the final destination,will be going every year here just an amazing place!!
Palladium Vallarta- great service
The defining factor at this property is the service. The team is friendly, responsive and very professional.
Both my husband and I are from the hospitality field and we both agreed this team is well trained and doing a great job.
The property is older but well maintained and clean.
We would return and recommend
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