Apple Vacations Traveller Reviews
Amazing hotel, can't wait to go back
Hotel rooms need fans in the bathrooms and better cleaning is a must. Floors weren't swept and bathrooms weren't cleaned very good. More than 1 bartender in pool bar as the hotel was full. Entertainment team was awesome. Shows in the evening needed more variety and better options. Probably the worst I have seen in my 10 plus years going to mexico.
Fantastic, but not perfect.
This resort was even nicer than the 5 apple rating would lead you to believe. We were totally wowed by the resort grounds, pool, and overall amenities. And the staff was ALWAYS happy, friendly, and wanting to pamper us. We would definitely recommend it and stay here again! There were only 3 things we wished were better: (1) wifi was only free in the lobby area and wasn't always functioning. (2) The beach was just ok - it was quite rocky in some places and not really a spot to snorkel. (3) The pizza almost always sucked. But overall this was by far the nicest resort we've ever stayed at - and we'd definitely stay here again!
Food in the buffet was very good and in all the other restaurants better than in any of the other resorts we have been to in Mexico or the Dominican Republic. We called for a minor repair, and someone was thereto fix it within 5 minutes.
GRAND BAHIA PRINCIPE TULUM
HOTEL IS VERY CLEAN, APPLE CHECK IN AND TRANSFER WENT PERFECTLY, MY ONLY COMPLAINT WOULD BE THE BEACH AT THE RESORT. IT IS VERY ROCKY, NOT VERY PICTURESQUE. THERE WAS LOTS AND LOTS OF SEAWEED, NOT SURE IF IT IS ALWAYS LIKE THAT.
We stayed at the Coba 3 years in a row and this was the first time in Tulum. We had issues with the transfer bus waiting approximately one hour for people to arrive which delayed the time we got to our hotel. Overall we had a wonderful stay however, the service in the bars with the wait staff was horrible. We basically were ignored. We had an issue with our air conditioning in our room and my husband had to complain 3 times that we finally gave up and towards the end of our stay we received a call from the front desk to see if it was working which is unacceptable when you are paying for a vacation and expect the service to be what it should be.
I paid for a upgraded room which I read allowed more benefits. I did not receive any of these benefits and I am not sure what I paid for.
Air conditioning did not work in our hotel room. We made multiple phone calls about this. Someone came to fix it once; it worked for a couple hours and stopped working again.
I love this place I would be here all the time if I could they were excellent made me feel like family that's a good feeling when your home away from home
a great value. people are so very pleasant and helpful, and truly want you to enjoy yourself.
Set expectations and you will love this place.
This vacaction is quite reasonably priced and as such we expected a certain level of amenities. We knew we were not staying at The Ritz or on an exotic island with powdery white sand as far as the eye can see. There was some really great entertainment and some just OK entertainment. The ala carte restaurants were very good with excellent service. The buffets were well presented and provided a variety of dishes. The room was comfortable and we felt quite safe and secure. Where this property exceeded our expectations was in the welcoming and conscientious actions on the part of the staff. They were great.
TripAdvisor Traveller Reviews
YOU'LL BE DISAPPOINTED
BEACH - If you've been to Punta Cana or other parts of the Caribbean you will be extremely disappointed. This hotel has no beach, it is very rocky, not your dream wide sandy beach with palm trees, the view of the beach as you walk out of the Tulum pool is just sad, huge black barriers that block the view, artificial area created by ropes .. and a hilly beach with beds .. it is packed with seaweed and unswimable, half of my group of 20 people got a rash all over from all the seaweed. Mountains of seaweed, they try to remove them but it's impossible, seaweed is totally not the hotel fault and it' is everywhere in the Rivera, so it is what it is, Iâ€™m just stating a fact, not sure where those pictures on their website come from but not this hotel. The manager on the reviews say that they have so many miles of beach, yes they do but there's a big section with rocks, you can't even walk in there, another corded section with sand and rocks and those beautiful geotubes (and seaweed) so you need water shoes and be extremely careful, and there is another section by the adults only section on Akumal (very far away if you are walking with grandparents and kids and it's adults only, so if you have children you are limited to enjoy that section, we actually walked there without our blue towels (they have beige towels and you canâ€™t use their beds) and we were able to swim for an hour, if your kids are hungry or if you need a drink you won't get anything there, you'll have to walk all the way back to Tulum for a drink. This is a picture as you walk out of Tulum, the adult section is located by the peninsula so itâ€™s a little far â€¦ if it wouldâ€™ve been just me and my husband no big deal we love walking, but with grandparents and kids, it was long one. If you read the reviews and comments from managers, it is true the hotel canâ€™t change the natural state of the beach, but they should at least post pictures of the actual beach so people are aware of their â€˜viewâ€™ and make your decision based on actual facts. Sad to see peopleâ€™s first look as they walk out of the pool from Tulum, itâ€™s heartbreaking.
Well beside the beach, the actual hotel is nice, you will find it very outdated if you have stayed somewhere else before, donâ€™t waste time asking this hotel in advance to book your rooms together, I sent like 5 emails beforehand and they told me my request was already â€˜in their systemâ€™, not true, they put us all in different villas, had to wait hours for them to give us something closer. How can they only offer wifi in the lobby? with a hotel this big, if you travel with a big group finding each other was an impossible task. The cars that go around donâ€™t go by too frequently, so there you are waiting and waiting, you might as well just walk, and like I said if you have older people with you then itâ€™s a problem.
ROOMS - As far as the rooms, we had 8 rooms, they each had problems, like a key never worked on one of them, they said the key was programmed but it didnâ€™t open .. so it was a pain every single time, they never fixed it you pretty much had to force the door each time, another one with no phone, the other one with a very strong smoke smell, we asked to change the rooms and they only put a fan and sprayed it, changed the bed lining, shower leaking, broken air conditioning, I mean every room had issues, but oh well, it wonâ€™t ruin your vacations if your shower leaks, so whatever.
FOOD â€“ out of all our all inclusive hotels this is the worst. You will find food and loooooots of it, but nothing fantastic. Itâ€™s just alright. You wonâ€™t be hungry, and chances are youâ€™ll find something you like, but food was not the best, if youâ€™ve been other places. Iâ€™m being honest, we have been to about 8 all inclusives and this was just ok.
POOLs â€“ they look all good from outside, but when you get in the water and pay attention they all need some tile work, but oh well itâ€™s fine, the kids had a great time. as far as the swim up bar, (and all the other bars) only one very overworked bar attender, but it may be a strategy cause if they put more than one, people will just drink more
LOBBY â€“ sadly picked a time when the lobby was under remodel â€˜for the enjoyment of future guestsâ€™ cause definitely was not our enjoyment.. the lobby is closed, no roof .. just closed. they moved the check-in/out by the bar area, and when you get there all tired from traveling the last thing you want to do is wait and wait and waitâ€¦ I mean loots of people with â€˜room issuesâ€™ or complaints, and there you are just waiting on line , same for checking out, just one person with a long line of people trying to checkout.
A LA CARTE - We tried the Brazilian restaurant and it was very good, the food and appetizers here does compare to other all inclusives buffets we have been to. It was pretty good. Same for Don Pablo.
We did have a good time, itâ€™s all about the attitude, we were all very disappointed about the beach and chose this hotel for the awesome pictures of the pool right next to the beach, but oh well, the kids had a great time, we all ate a lot and played at the pools and spent time together. I wonder how many people actually return here. We will not return to this hotel, and due to the CanCun travel advisory might not be returning to this area for a while.
Not bad bit not awesome
We stayed for a week at GBPT and I would give it 3.5 stars but I am generous enough to round it up:)
Lobby and Beach:
The resort was far from the airport (1.5 hours) and the main lobby was under construction and we didn't know until we got there so the temporary lobby location was not nice for lounging. We didn't like the beach as it was very rocky with lots of seaweeds and compared to Iberostar's sandy beaches in Cancun and Riviera Maya this beach was not beautiful at all!
A La Carte dining:
As soon as we got there we tried to book the only A La Carte restaurant that we had promised our daughter to go from the date we booked our trip and to our surprise it was booked out for our entire stay!!!! My husband even sent an email to "firstname.lastname@example.org" explaining the situation and the only response we got was to try to go there everyday to see if they had any cancellations!!! Very disappointing! We ended up going to the Gourmet restaurant (Don Pablo), ordered filet mignon steak which was not remarkable! However, The Brazilian restaurant was great. The meat selection was good and very tasty. The servers would bring the meat pretty quick and to our requested doneness.
Food in Buffet was very good with plenty of choices. Overall , we liked our stay but we would not return because of noted issues above but we may try other Grand Bahia resorts.
After 10.30 am no more sunbeds were available! We searched all around the resort / the beach for a non-taken sunbed but nothing was available and the front desk and resort staff didn't do anything about it.
Great Room service (cleaning staff) exceeded our exceptions, the room was always clean and spotless :)
We went for a week from the 16/04 to the 23/04.
The resort is very clean, people are working hard to keep it immaculate!
Our room was big and clean, the second day we were there the supervisor of the cleaning came to check that we were happy, that everything was perfect. We had problems with the tv but they came to check and fix it immediately.
The buffet is good and there is plenty of choices. We booked also two dinners at Tequila and one at Don Pablo, both restaurants highly recommended.
There were seaweeds, but the staffs are working hard to clean the beach (we went around in other hotel and it's not always like this). William from the bar on the beach was very friendly and always ready to make us a cocktail or a tequila ðŸ˜‰
There are a lot of activities during the day on the beach and in the pool area, we did Zumba once with Ernesto and another guy(sorry don't remember the name). There is also a market where you can find all the type of souvenirs (more or less same price as outside)Aurora was really nice helping me to find a hat.
Definitely an amazing, relaxing week!
Too much seaweed
We stayed at the Grand Bahia Principe Tulum the last week of February. The grounds are quite impressive. The resort is very large, and they are constantly working to keep it clean and beautiful. There are always activities going on around the pool, and nightly entertainment. The employees are always smiling and very friendly. Things that could change: You are only allowed to schedule three ala cart restaurants for the entire week, and even if you schedule as soon as you get there, the available times and restaurants are very limited. We did get a forth restaurant by agreeing to buy a bottle of wine. I think the least expensive bottle of wine is like $32 U.S. dollars. Don Pablo was by far the best ala cart we ate at. We did pay the $40 one evening to have a lobster dinner on the beach. We were told we would have our choice of wine with dinner, but instead we were only offered the same crappy house wine, and believe me it was terrible. There were times I couldnâ€™t even drink it, as it tasted spoiled and like vinegar. Also, the Privilege Club people are border harassing. We decided to go for the free gifts, as they told us we would be back by 10:00 a.m., which was a lie. I realize that these people have to make a living, but they would not let us leave! They kept us in a noisy room filled with chatter (so I couldnâ€™t listen to the spiel if I really wanted to), and had about three different people continue to try and sell us something. The one guy (I canâ€™t remember his name) from Canada with terrible cigarette breath was so, so, obnoxious, I thought I could puke. After more than two hours, we just got up and said we were leaving. The beach was full of seaweed. They could work on it 24 hours a day, and still not be able to keep up with it. If you wanted a lounger around the pool, you had to get up early and reserve one. Two of the days we were there, there was not one single lounger left by noon. We had to put our towels in the sand under the trees. We could have put our towels down before we left for our morning tour, but that is rude to the other guests. The resort should make sure they have plenty of loungers for everyone. Also, there was always a line at the pool bar. Most of time, there was only one bartender working there. There are limited restrooms by the pool, and they were not kept very clean during the day. The lobby was under construction. A large section was partitioned off, but I never saw anyone working on it.
All in all, we had a good time, but would I return? Not likely.
My wife and step daughter are in the resort now and the beach is full of sea weeds they can't get room service and the staff from what she told me doesn't care . We will never book with this hotel again what anrip and we planned it for her daughter grad from University ..
The comments and opinions on this Ratings and Reviews section of our website are the views and opinions of TripAdvisor members and AppleVacations.passengers. They are providied 'as is' and we accept no responsibility for any loss, injury, inconvenience or other damage resulting from this information. You should verify critical information (for example passports and visas, and customs) with the relevant authorities, and review our Fair Trade Contract and Things To Know Before You Go (including our Health and Safety Tips For Travelers) before you travel.