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2534 past Apple Vacationers would recommend Grand Bahia Principe Tulum to their friends and family
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Grand Bahia Principe Tulum
We stayed at this hotel from Dec. 31- Jan 6, 2018. Our room was hot (air conditioner didn't work and we got no response when we asked for it to be fixed. The patio door was firmly closed, so that was not it. Our room smelled like mold. The buffet food was ok, but got a little old after a few days. we had an excellent meal in the Italian restaurant and another superb meal in the Mexican restaurant. I have nothing but praise for everyone who worked in the resort, they were very friendly and helpful. We had spa services- pedicure, reflexology massage, relaxing massage, and facials. They were all first class. Our thanks especially to Desi (pronounced Daisy) and Barbara. This would probably be a good place for families.
Been to this resort a couple times now and every single time im happy. One complaint is that sometimes at the buffet the workers forget drink orders. Also there are some areas on the beach with rocks which makes it hard to safely get into the water.
What I thought of the resort
The resort is very lovely the staff was great. But if you are a beach person you would be very disappointed. There were a lot of rock right in front of the hotel and there was a small beach front and in the water they had this tubing roped off and behind it was these concrete barriers that looked like whales. So I only did the beach 1 time! The next thing you get to pick 3 main restaurants if you donít do it the day you arrive plan on eating at 9or 10:00 at night. There was one of the 3 that was very good the other 2 was not impressed. So know I wouldnít recommend the resort. But thatís just me I am a beach person like I said before.
Plenty of places to stay simply avoid this one!
The towel service was horrible. All 8 people in my group got food poisoning. The hotel ran out of toilet paper. The entertainment team was way too pushy.
Would not go back
Overall hotel seemed dirty and not clean and sanitary. All 8 people in our group got sick. Had to ask for something simple like more toilet paper for the room. Food wasn't great. Staff didn't seem to care all of us were sick. Multiple bathrooms did not have functional soap dispensers. Would not return.
Bar staff were not very friendly. Always seemed "put off" by requesting more ice. Restaurant staff were very efficient and helpful and Miriam in the spa was excellent. The hotel staff were very welcoming and helpful.
Beautiful and relaxing
Wonderful staff in restaurants & bars, helpful and friendly people! This resort is beautiful!
Twice someone came into our room. Upon arrival someone knocked and just barged in. Then we had the do not disturb sign on door and the maid still came in. Makes me think twice on staying at that hotel.
I wouldn't recommend- keep looking
This place gets major points for cleanliness, grounds maintenance and general service friendliness. On the other hand, there is tons of vehicle traffic on the walking paths- you are constantly dodging trucks and carts. I have never seen anything like it-no one but the guests walk in this place. At night it felt like we were sleeping on an interstate- the amount of truck, motorbike, carts and other noise was unbearable in villa 19. All the noise stopped around 2:30 am and then picked up again around 4:30 am. Very little of the resort is air conditioned and the buffet on site was just short of terrible. The buffet eating area is not air conditioned so you will melt as you try to eat. Luckily you could go over to Coba (neighboring resort) and eat in air conditioned comfort. Our shower was broken (and then fixed) and the door was falling off the hinges (fixed somewhat) and our phone never worked throughout our 8 days (never fixed.) The on-site "privilege club" sales guys will accost you daily and your 60 min presentation will take 2 hours and the "free" excursion that they promise you will ultimately cost you money because "that's not what they said." I don't appreciate being scammed. Most mornings there were no clean pool towels at the front desk to swap out and the staff just said to come back later and maybe they would have some. I ended up finding housekeeping personnel most days and they were very happy to get me new towels. All of the Bahia resorts here are connected but as you walk down the beach, you can get a drink here, but not there and not there- it was ridiculous. The beach is in a cove that collects all of the seaweed in the gulf of Mexico and there are tons of people and excavators trying to get mountains of seaweed off the beach- again very noisy and not a lot they can do about the location. Speaking of location this place is unbelievably far from the airport (almost 2 hours) and far from everywhere else too. Check the map as there are only a few resorts south of this one. Excursions take forever to get to and with stops it takes even longer. In my opinion apple probably gets the less desirable rooms, since they buy in bulk and the resort goes out of their way to convince you "book directly once you join the privilege club"- total scam. We were only entitled to 3 a la carte dinners over 8 days which was pretty ridiculous because most restaurants were empty from 6-8pm. You get what you pay for with Bahia Prinicpe.
we stayed at this resort for my sisters weeding there were 47 people in group we were traveling with and our rooms were not all together my sister paid extrea to have a block of rooms at the resort witch we thought meant we would all be close to one another (are reasons for going there) that did not happen I was in building 12 and my sister was in building 34 witch was a pain when one of us need something
TripAdvisor Traveller Reviews
Excellent Hotel. We stayed in Hotel Tulum. There are other hotels in the complex. Hotel Coba is not on the beach front but facilities in Tulum and the beach can be used. Coba is more children oriented. Hotel Akumal is more luxurious and has an adult only beach facility. I believe Sia Khan is adult only and on the golf course.
Food at Tulum and Coba are excellent. Option of booking the a la Carte restaurants, 3 each week. Don Pablo in Tulum and Le Gourmet in Coba are gourmet restaurants and the food and service exceptional.
I believe an explanation of the different Hotels in the Grand Bahia Principe would benefit from a more in depth explanation, as the place is vast. Now we‚Äôve been it‚Äôs easy to understand the set up, standards and facilities on offer. Will definitely be going again
Beautiful water, huge resorts, good food and good staff
My wife and I stayed here in Sept 2016, I know its a little late lol but sometime info helps. Resorts was beautiful, we enjoyed being able to travel to the Coba resort to see what it was like. food was always good and the dining experience was decent. Hated how early the bars closed (11 pm) My wife and I are late night people so this was a bit of an issue for us but we always went down to the beach snack bar that served a little later. raccoons were hilarious, if you have fear of animals this is not the spot for you to hang out :). Room was decent, our AC failed the second last night so it was a screw around getting a new room that was good for us but it did happen. they don't have a lot of AC spots in the hotel which was an issue for me, I like my AC!!!. water there was beautiful and had lots of fish you could see, people would bring down bread and the fish would go wild, it was pretty neat to watch.
all in all, it was nice. it was not my favorite resort (mainly because of the AC) but my wife loved everything about it so if ac isn't your biggest concern then I would definitely recommend going.
We love this place
First time in Mexico and Everything was amazing ūüĎćūüŹĽūüėć
We loved the very big variety of food, the beach is perfect and everything close by. And we loved the transport from the hotel to the div. Restaurants and the apartments.
The Good, The Bad, and The Ugly
This was our 4th trip to Mexico for a family vacation and our first all inclusive. We went as a family of 4 with two adult children. We stayed at the Tulum resort in two rooms in Building 10
This was an average hotel ‚Äď not 5 star -equivalent to a Ramada Inn or another 2 star hotel in the states but somewhat run down.
-The beach: good snorkeling off the resort, go north to swim and to avoid the wave breakers (bring water shoes to avoid and rocky bottom).
-The variety of the food at the buffets - just choose the food options that are hot and steamy. The seafood was the best in my opinion
-The volleyball was great!
-The people - a great international group - a good amount of Europeans (French, -Italian, German). Very friendly and fun to talk with.
-The rooms had good A/C in both rooms - nice location of rooms and views.
-Don Pablo was amazing!
-Easy to book non-motorized activities
-Rooms are quiet
-We felt safe
-The evening entertainment and disco for young people as an option for fun
-Nice location and beautiful views
-Our rooms were not cleaned daily, they were very humid and somewhat musty smelling. The steps were dirty and should be pressure washed
-The La Gran Tortuga restaurant was dirty - smudgy windows and dirty floors which is not appealing when you are eating there.
-The large buffet offered a good variety but it was just too big for my taste - I am not really an all-inclusive food person - I would rather have high quality and great food than lots of it
-Can't drink anything from the bar with their simple syrup or fruit juice - all have fake sweetener! Had to stick with wine, beer and rum/cokes.
-Shower leaked in our son's room
-The Mikado and the Brazilian dinners were marginal
-No option if you wake after 10:30am for food. Breakfast buffet is closed and nothing opens until noon.
-3 out of 4 of us got sick at the end of our trip - 2 two with a horrible stomach bug and one with respiratory issues. Not sure if this was picked on during travel or from resort.
-Dirty rooms - Clean them daily for goodness sake! We stayed in building 10 and by the end of our 6 night stay the bathtub black and gross.
-The coffee service (automatic machine) at Akumul bar in the am needs improving (the automatic service machines were down often). If you are a coffee drinker - bring your own coffee and bring the small cone type of filters.
-If you drink a lot of water request extra from the front desk. You get two large bottles a day which isn't enough for us as 3 out of 4 of us played volleyball all day in the sun
-The coffee bar at Akumul bar is great! but only open after 10am. They serve great cappuccino and espresso.
-There are 3 buffets - the main and largest one - the one at Tequila (clean and open), and the La Gran Tortuga
- The 24 hours snack bar isn't really 24 hours - they open at noon and run a good lunch option until late afternoon then it dies out and starts again for a dinner. Self-serve beer tap :) as well
-Book Al A Carte asap - hard to get reservations - use the App to avoid lines
-Open slider and front door and click on ceiling fan for fresh/dry air to clear out room - this was key
-bugs weren't an issue except for my son who got bit but he always does :) they love him, but we didn't see any and 3 of us were just fine.
-safe was included as we booked direct from hotel - we also selected our rooms online
Staff are the saviours
I'll start by saying we did not thoroughly research this hotel before the trip as we were expecting to go to Cuba - however the hurricanes devastated the area we were traveling to, so this was booked as a very last minute trip.
Took around an hour from the airport in Cancun to arrive, check in was easy and swift, we were then taken to our rooms by a car, we had booked two rooms but were halfway across the resort from each other, if that would bother you make sure you state that you would like to be closer at the time of booking, we weren't really fussed about it though.
Rooms are quite basic, a double bed, a couch that looks like it's from Tenerife in the 90's, but it was clean and that's the most important part. Screens on the balcony are a bit rubbish, would recommend buying a mosquito plug in.
The balcony door in our room got stuck closed a few times and our friends had a giant leak in their room after around a week- maintenance are very quick to sort any issues out though, after a ring to reception they were down within ten minutes each time.
Food was iffy when we traveled, we believe there was an outbreak of gastroenteritis, most likely from the main buffet, only one member of our party had a problem and that was minor compared to a lot of people we spoke to, probably not helped that people were still in pools etc even though they were ill, we kept to the rooms until completely better. The hotel also got closed to any more guests arriving during our stay, newcomers were relocated for about a week, both TC and the hotel still refused to acknowledge an issue with the hotel though - not giving us a lot of faith. We stuck to eating at the snack bar late at night as you could see them cooking everything fresh, and sticking to safe foods at breakfast which sort of ruined it a bit, as we didn't get to try a lot of new things for fear of getting ill.
Mostly stuck around the main pool which was gorgeous, with an island in the middle full of trees and flowers. Saw sunbeds being cleaned regularly and always friendly staff coming around collecting empty cups from the area.
Lots of wildlife around, we saw many lizards, coaties, capybaras and raccoons. It goes without saying - don't touch them or feed them, we did see a child who got her finger bitten by a large lizard, so keep an eye on any little ones.
All the staff we came into contact with were absolutely lovely, from the gardeners to the wait staff, every single one of them always said hello, always smiling and friendly.
Probably wouldn't return to the Tulum side of the hotel, but would return to Bahia Principe as I think we visited at the wrong time.
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