Apple Vacations Customer Satisfaction Score
What to expect
151 past Apple Vacationers would recommend Playa Los Arcos Beach Resort & Spa to their friends and family
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TripAdvisor Web Reviews
What to expect
Apple Vacations Traveller Reviews
Hotel was fine as always, Apple Vacations was not
The staff was friendly, loved the contemporary style. A window in the celing was open so it rained on the bed. I was immediately moved to another room. Loved the personalization and feeling of welcome. Two thumbs up
We were given the worst room, street view with workers across from the room looking directly in at us made me feel very uncomfortable when we asked to change rooms we had to pay an additional $210.00 because they said they had nothing else to give us, no Apple representative around to help us out.
very nice place for a relaxing vacation!
This was our second time there and I can't wait to go back. The hotel is awesome and there are plenty of things to do in the area.
everything was good enough. Food was very good,drinks were so-so, but bartenders were very good and work their butts off. Staff friendly and helpful.
Love to travel with Apple Vacations!
We are returning Apple Vacationers. We are recommending it to all of our friends and relatives. In fact, we are planning a family reunion for 2017 and we will use Apple Vacations agains.
This hotel is located near the shops and restaurants that we like to visit, and is right on the beach. However, it does seem to be crowded, especially the pool area. The weekends are the worst.
Great location, very noisy
Loved being in Romantia zone but rooms were small and need updates. Family oriented and very noisy. Rooms all go around the pool and music is very loud. Food ok but we loved sampling the local restaurant
We got a fantastic deal. Overall, we were happy with Sunscape although there were a few negatives: namely, the sewer gas odor that pervaded the guest corridors and the poor service and food at the Da Mario Restaurant. We were very happy with the buffet restaurant, the World Cafe, and its staff. The two Luises and Alberto were just great with friendly and efficient service throughout our stay. At the pool, Mario and Stephania kept us in drinks with ready smiles.
An other Excellent stay in Playa Los Arcos
It was an other phenomenal vacation in Playa Los Arcos hotel. This hotel has become our second home. Super friendly and awesome staff members: Marta at the reception, Efren and Jesus in restaurant and all the cleaning ladies who really cleaned behind us so well. I wish I could hug you all! I am sorry if I did not mention others, you are all great. Thank you!
Playa Los Arcos-Perfect Location
We hand picked Playa Los Arcos on our previous trip because of its PERFECT location in "Old Town". We could walk everywhere we wanted to go.The property is very clean! The bathroom was VERY small, but we only slept and showered in our room. We will most likey to go back. The staff was wonderful. We felt perfectly safe. The room was small but clean. Thank you to the Playa Los Arcos staff!
TripAdvisor Traveller Reviews
Great time at Los Arcos Resort in Puerto Vallarta!!
Restaurant was AMAZING! Always a great selection and our waitstaff, not limited but to include, Fabricio and Alejandro Hernandez--WONDERFUL people! Always very accommodating! Best waiters!!! We also had a young lady helping us, I wish I had her name :(
Great value and great location but old rooms
This oceanfront! hotel is in the best location in the old town/zona romántica of PV. The staff is helpful and friendly and the hotel has many amenities, including a row of pools and a jacuzzi. Overall the hotel is well maintained. My only complaints are that the rooms need some TLC as the hotel is becoming old. The bathroom of the room where I stayed at was dark and what I hate the most happened: no matter what I did, the water always leaked out of the tub when I took showers,ugh! The wifi is poor (you have to enter the user name and password over and over and over) and the hotel food is below average - great ambiance though. In sum, great location and amenities with its downsides.
Playa Los Arcos Highly Recommend
We love Playa Los Arcos. It is right in the center of the Romantic Zone within easy walking distance of shops and restaurants. They have their own private beach access where you can lounge under an umbrella. We had the 'all inclusive' plan with 3 buffets a day and alcohol, a real bargain, especially since there is live entertainment nightly in the restaurant. The entire staff is eager to please, but a special shout out to Fabrizio and Alex in the restaurant. They were always attentive and provided excellent service with a smile. Same for Estaban, he works the beach area, making sure you are never without a drink. If you want a nice vacation in Puerta Vallarta you cant go wrong with Playa Los Arcos. We have been there before and will go back again!
This is a follow-up to my previous review on March 13/17 regarding the theft of personal belongings from our room. The GM, Antonio Robles Rojas, responded on March 25/17 saying that "you can be sure that actions are being taken......". I was contacted by a representative of the hotel and have provided them with everything they have requested in order to be reimbursed for this loss. The only result has been many, many promises and emails back and forth but, to-date, no reimbursement received!! I am extremely dissatisfied with how the hotel has handled this situation, and would not recommend this property.
Loved it, Restaurat was good, nice location, friendly staff, just the place I wanted to go, great air conditioning in the room, we got wrist bands which was new to me for a hotel, but- it’s safer. Friends can purchase a day pass if they’d like to use the pool or hangout in your room
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