Apple Vacations Traveller Reviews
Stayed here many times. Always enjoyed this hotel. Fermin at front at front desk was great. Got me a terrific room. And was very helpful. Will be back next year.
Hotel was fine as always, Apple Vacations was not
The staff was friendly, loved the contemporary style. A window in the celing was open so it rained on the bed. I was immediately moved to another room. Loved the personalization and feeling of welcome. Two thumbs up
We were given the worst room, street view with workers across from the room looking directly in at us made me feel very uncomfortable when we asked to change rooms we had to pay an additional $210.00 because they said they had nothing else to give us, no Apple representative around to help us out.
very nice place for a relaxing vacation!
This was our second time there and I can't wait to go back. The hotel is awesome and there are plenty of things to do in the area.
everything was good enough. Food was very good,drinks were so-so, but bartenders were very good and work their butts off. Staff friendly and helpful.
Love to travel with Apple Vacations!
We are returning Apple Vacationers. We are recommending it to all of our friends and relatives. In fact, we are planning a family reunion for 2017 and we will use Apple Vacations agains.
This hotel is located near the shops and restaurants that we like to visit, and is right on the beach. However, it does seem to be crowded, especially the pool area. The weekends are the worst.
Great location, very noisy
Loved being in Romantia zone but rooms were small and need updates. Family oriented and very noisy. Rooms all go around the pool and music is very loud. Food ok but we loved sampling the local restaurant
We got a fantastic deal. Overall, we were happy with Sunscape although there were a few negatives: namely, the sewer gas odor that pervaded the guest corridors and the poor service and food at the Da Mario Restaurant. We were very happy with the buffet restaurant, the World Cafe, and its staff. The two Luises and Alberto were just great with friendly and efficient service throughout our stay. At the pool, Mario and Stephania kept us in drinks with ready smiles.
An other Excellent stay in Playa Los Arcos
It was an other phenomenal vacation in Playa Los Arcos hotel. This hotel has become our second home. Super friendly and awesome staff members: Marta at the reception, Efren and Jesus in restaurant and all the cleaning ladies who really cleaned behind us so well. I wish I could hug you all! I am sorry if I did not mention others, you are all great. Thank you!
TripAdvisor Traveller Reviews
The Playa Los Arcos was a very nice surprise. On the beach, walking distance to sites, shops and restaurants. Our room was very nice, clean and well maintained. All the employees were very nice and helpful. We used the pool and hot tub one afternoon. It was not as clean as I would have liked.
Best for the money
This hotel is in a great location in the heart of town and a short walk to the malecon. Right on the beech. The food is great . Anywhere you sit in the restaurant area you see the ocean and feel the breezes. All the staff were excellent and a young lady Francis was especially attentive. We have stayed here before and will again soon. Great value.
The experience was good one. The room upgrade was a great plus, the hotel is in a great location for all restaurants and beach. The complex is due for some upgrades and painting. the pool is warmer than expected.
delayed departure service
every thing was good. except when our departing flight was delayed 6 hours. we had to pay 1000. pesos to keep our bands. or stay and pay for every thing. weve been delayed multipal times in the past at other hotels and they've always allowed us to keep our wrist bands until departure
No follow through
In February after my stay at Los Arcos I posted a review to say that I was very disappointed that they wouldn’t let me back into my room to retrieve an item that was very expensive and important to me. After trying repeatedly through the front desk and email I finally wrote a review. Los Arcos was quick to make a rebuttal online saying they wanted to take care of the situation and to email a particular place. I got no reply. It was all for show!! No sincerity was involved on their part at all.
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