TripAdvisor Traveller Reviews
Home away from home.
We have stayed at Playa Los Arcos on our annual trips to Puerto Vallarta for the past 27 years. The service is excellent, the staff is friendly and they take a personal interest to make sure...
We have stayed at Playa Los Arcos on our annual trips to Puerto Vallarta for the past 27 years. The service is excellent, the staff is friendly and they take a personal interest to make sure everything is as it should be for a perfect stay. The location is within walking distance from downtown and dozens of really good restaurants. We wouldn't consider staying anywhere else.
Old World Hotel with Huge Charm, but Watch Your Room Bill!
I am no stanger to this resort. This is my 6th visit since 1995. Fortunately, it's old world charm has remained with its old architecture and hand carved furniture. This is an optimal location...
I am no stanger to this resort. This is my 6th visit since 1995. Fortunately, it's old world charm has remained with its old architecture and hand carved furniture. This is an optimal location, situated in the historic district, where some streets are still cobblestone, where you can see someone on horseback ride past the front entrance way, and where the sandy beach is swimmable. This part of the beach is watched over by staff, where you can leave your towel on a chair for hours and still find it there when you return. The large, open air restaurant offers buffet style meals as well as ala carte options, a bar area, and beach side buffet. Nightly entertainment in the restaurant is quite fun! The pools vary, from hot jacuzzi, to wading pool for kids, adult only pool with fountain, and a pool for everyone else to just cool off.
My room was a superior double with a patio and awesome view of the Pacific on the third floor, overlooking the pools and restaurant. It has newer tile floors, old world plaster over stone walls, firm mattresses, and very old wood furniture which is quaint but showing wear, with raw, split wood in the base of each drawer. The bathroom is medium size with a hand tiled tub and quaint Mexican tile surround. There is consistent hot water. Room service staff does a great job!
My only frustration is with the way they manage reservations and hotel bills. They lost my reservations and it took an hour to check in. Once I could prove I had a reservation via internet receipts, they still had no accounting for my deposit. I had to produce a picture of my charge card bill to show evidence that they already had a deposit. This error happened with three back to back reservations. Wether you use Booking.com or Hotels.com, they will swiftly charge your charge card for a one night deposit and then your reservation is set with no ability to add or subtract days from your reservation after the deposit is made. That is why I made three week long reservations for a long stay. The rigid reservation is fine if your flights are set. But beware, making any changes is very difficult. The payment is between you and the hotel. If you need to cancel and do so well before the penalty deadlines, the booking sites will either not respond to your request for a refund or will reply with a canned letter asking for all receipts, charge card bills, and documentation. Good luck with that. Here is what happened to me:
Finally, after two days and three flights to get to Puerto Vallarta from Peru, I arrived at 6:30 PM and the front desk had no record of my three back to back reservations for which they had charged my Visa Card three times, once for each reservation. Since I could not add days to my reservation through Hotels.com, I had made additional reservations to add time. Rather than handle my check in swiftly, the man at the front desk challenged me for 60 minutes, asking me to prove that I had reservations. Once I provided the three confirmation numbers, he issued a room, but it was 7:15 pm and I had lost enthusiasm. To add insult to injury, he said there was no evidence of prepayment! Really? How do you loose three reservations and have no accounting of money? I was upset and cancelled the last two reservations and thus learned how difficult getting your money back is. Fortunately, I had the advantage of being there and fought to have the monies from those additional reservations subtracted from the bill for the week that I was there. That was after I provided copies of my Visa bill. Otherwise, I doubt I would have seen a credit unless I fought thru my charge card company. After we straightened out all prior reservations and cancellations
I did need to stay one extra night, so after I was paid in full on the initial week, I booked one additional night via Hotels.com. I received my receipt, indicating that my American Express card had been charged the one night deposit and had a zero balance. I even asked the concierge to verify this the day before my flight so that there were no surprises at check out. The last day, I stopped by the front desk to drop off my keys. I was stunned when they told me I had to pay for my room! Again? I promptly showed them my receipt that said Paid in Full. They called the security guard over and said that my card had not been charged and I needed to pay. Why, then, did I have a receipt saying Paid in Full. I have no tolerance for such treatment and told them they needed to clean up their accounting system. There was no way I was going to pay for this room again! I left and I will never go back. The charge was on my AMEX card and they have been paid. They have no accounting of that.
In summary, I have a history of loving this place, but felt very let down by the process. Why can't they function like every other hotel I have dealt with, from a place of trust? Playa Los Arcos, forgo the deposit and keep better track of your reservations and money! The way you are doing it feels too shady. The low score for service is for the front desk only. The rest of the staff was awesome!
My Home Away From Home
Fifteen years ago I came here with my brother for a short trip. It wasn't the best, but I knew I was going to back! Why? I loved the people and met more and here I am year after year sometimes 2...
Fifteen years ago I came here with my brother for a short trip. It wasn't the best, but I knew I was going to back! Why? I loved the people and met more and here I am year after year sometimes 2 times a year. Even sent more people on my recommendations and they have returned LOVING IT here!
It is truly "my home away from home"! I feel like family, they staff know me and I get treated like gold!
From Martha in reservations, to Martha at the Main hotel, to Saul, Emilio and Santiago busting butt with chairs and towels at the beach, Esteban Mr. P our hard working bar staff at the beach, to Emanuel, all the Spa ladies and Vicki, I could go on and on. Let me not forget Felix my favorite waiter at the main restaurant.
Thank you so very much for making every a trip a SPECIAL one!!!
Nice hotel at a good price
I recommend this hotel for the location - heart of the romantic zone, right on the beach and for the friendly staff especially Gerardo!! He answered every question we had with a smile om his face and...
I recommend this hotel for the location - heart of the romantic zone, right on the beach and for the friendly staff especially Gerardo!! He answered every question we had with a smile om his face and was extremely helpful! The hotel itself is not all that but if you get a real ocean view room, like we had, it is worth every penny. We ate the restaurant twice and both times the food was mediocre. However, we didnt travel all inclusive so this didnt influence our stay.
Overall i recommend this place but no all inclusive and ocean view room, floor 3 or 4. :)
I just wanna say that I've stayed at Los arcos before and this time we had a great experience thanx to Francis at the restaurant area, she was the best. I'm recommending my friends to go and look for...
I just wanna say that I've stayed at Los arcos before and this time we had a great experience thanx to Francis at the restaurant area, she was the best. I'm recommending my friends to go and look for her to get the best service :D thanx Francis you were so sweet and were there all the time we needed another drink lol hope you remember us next time
Dave. Jose Joel & Alexo
Just one thing we didn't like was the attention when we asked for towels over the phone, we had to asked a few time before we got them, I know they are busy at the front desk but they should be a little more polite and take notes so they won't forget.
Anyways best vacations in a long time, nice to see my old buds again ... We'll be back!!!
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