Apple Vacations Customer Satisfaction Score
What to expect
151 past Apple Vacationers would recommend Playa Los Arcos Beach Resort & Spa to their friends and family
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TripAdvisor Web Reviews
What to expect
Apple Vacations Traveller Reviews
Ler me just say, we hade ordered a superior room with a partial ocean view and balcony and did not get that room. No balcony and no view of the ocean. We paid for the balcony room and it wasn't until 5 days in to the trip they were able to get me another room.
Stayed here many times. Always enjoyed this hotel. Fermin at front at front desk was great. Got me a terrific room. And was very helpful. Will be back next year.
Hotel was fine as always, Apple Vacations was not
The staff was friendly, loved the contemporary style. A window in the celing was open so it rained on the bed. I was immediately moved to another room. Loved the personalization and feeling of welcome. Two thumbs up
We were given the worst room, street view with workers across from the room looking directly in at us made me feel very uncomfortable when we asked to change rooms we had to pay an additional $210.00 because they said they had nothing else to give us, no Apple representative around to help us out.
very nice place for a relaxing vacation!
This was our second time there and I can't wait to go back. The hotel is awesome and there are plenty of things to do in the area.
everything was good enough. Food was very good,drinks were so-so, but bartenders were very good and work their butts off. Staff friendly and helpful.
Love to travel with Apple Vacations!
We are returning Apple Vacationers. We are recommending it to all of our friends and relatives. In fact, we are planning a family reunion for 2017 and we will use Apple Vacations agains.
This hotel is located near the shops and restaurants that we like to visit, and is right on the beach. However, it does seem to be crowded, especially the pool area. The weekends are the worst.
Great location, very noisy
Loved being in Romantia zone but rooms were small and need updates. Family oriented and very noisy. Rooms all go around the pool and music is very loud. Food ok but we loved sampling the local restaurant
We got a fantastic deal. Overall, we were happy with Sunscape although there were a few negatives: namely, the sewer gas odor that pervaded the guest corridors and the poor service and food at the Da Mario Restaurant. We were very happy with the buffet restaurant, the World Cafe, and its staff. The two Luises and Alberto were just great with friendly and efficient service throughout our stay. At the pool, Mario and Stephania kept us in drinks with ready smiles.
TripAdvisor Traveller Reviews
Great place to stay
I love this hotel, My friends and I have been staying there every year for around 10 years and it is always great. The staff is wonderful and they take very good care of everyone. Check with the concierge, Magda to help make your stay more fun! A lot of the staff have been there a long time and I look forward to seeing them every year (too many to name).. They try to accomodate everyone to meet their needs. I particularly like the all- inclusive feature which includes all food and drinks, available morning, noon and night! Most of the rooms face the pool and or beach with excellent views. The rooms are clean and comfortable. We are always happy with our rooms and their location (we tend to like the same ones every year). The hotel is on the beach with chairs and umbrellas available. The infinity pool is a wonderful place to watch the sun set. The location of the hotel is perfect, there are many restaurants, bars and shop in the area and it is only a short walk to the downtown area.
Excellent location and hotel choice
Very nice old Mexican charming rooms, very clean, food amazing with a lot of choice, entertainment well appreciated, and staff so helpful and kind. Well run hotel by management. Location for the Old city is perfect, everything within walking distance. Will for sure return. Special thanks to Monica, Madelena at concierge, Orilla for cleaning our room so well, Victor at the lobby desk, Alejandro our waiter for such great service in the buffet area, Angel and Victor for fast efficient bar service. Everyone works so hard at this hotel and seems to be with pride. Thanks all!
First time in Puerto Vallarta - Yes we will be back to this Lovely City!
Great location in Old Romantico. Very walkable to most everything and steps from the beach...or cab/Uber, then easy and inexpensive. Many options for dining along the streets. Great clubs, day and night life. Open Markets fantastic.
This is our 2nd time staying here, so that being said we prolly will try another hotel. Its good for families, but not for adults wanting some relaxation. You get what you pay for. Was good for the price, but very old hotel.
Great Location but...
We didn't get a good room. It smelled and was very dark. We were on the die street and the noise went on until 2:00 am at least. The staff told us they were full and had nothing to offer us. It was a busy time, Easter. However, I would not stay there again. The hotel needs a major upgrade.
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