Booked a "superior room" for Mom and Dad for their first trip to Puerto Vallarta. Had been promised a room with a balcony that overlooked the pools and it was delivered. The views of the iguanas on the tile roof were a nice bonus. Mother's mobility was more limited than she had originally admitted, so the elevators were essential and always in good working order. We were able to borrow a wheelchair from the hotel for some limited excursions around town. There were restaurants, shopping, and plenty to see right next to the hotel.
I've stayed here before. Knew what I was getting into when I booked the trip but it was a lot louder then previously. More kids, they have more functions in that area near the pier and the vendors are annoying.Right after I booked my trip I emailed asking for a ocean front room and a few other things but never received a response. When we checked in they said our room wasn't ready but took our stuff and locked it up so we could go enjoy the town. We went to have lunch and a drink came back and the room was still not ready. They said it would be a little longer and I asked if they had a room near our friends and the woman said no without looking. Well the next time we went to check on our room it was still not ready and a different person asked us if we wanted to upgrade to the room next to our friends that was now magically open, only $15 more per night. we moved to that room which was the goal anyways and I didn't mind the price. Room 302 had a great view, with a big king size bed, a very small dark bathroom, mold on the ceiling, bed was hard as a rock (as for the mattress pad and save yourself the headache or dealing with it) the AC works like a champ. Overall the room was nice. Great closet space and was the right size for us. Could use a mini fridge.
The Adult pool was very clean, cute waterfall but the other pool had a ton of kids in it. Like 20 and it's not a very big pool. The Adult only pool had a few kids that worked up the courage to get in but not much. Great shade during the day so you don't burn and they sent someone to get our drink order. The beach was clean, they take care of you right way, getting you all set up and a umbrella. Only issue was all the vendors. They don't go away so unless you want something done look at them.
We didn't do the All inclusive they offered it for $33 a day per person. Lots of options in the area for food so wanted to enjoy that. The people who work there are very pleasant. There is a guy name Jaime who sales excursions there down on the beach, he is a really nice guy and I would recommend him to anyone. Food there was ok when we ate in the restaurant. The coffee shop there is amazing. Taxi ride is 150 Pesos to the airport so don't let anyone ripe you off when you get there.
we stayed at Los Arcos for 5 nites from the 11th of November to the 16th. It was wonderful. the front desk lady Martha was one of the nicest and most helpful persons I have met in all my travels, She went out of her way to get us a room even though it was a busy holiday weekend. The room was great and all the employees were nice and friendly. we definitely will stay there again and hope that Martha is there to help us.
Vince and Carolyn
We always feel really comfortable at this hotel. Sure, there are some things that I would like changed if I was Mr Carruthers, the owner, but I don't have to pay the bills. We have been here every year for 21 years and have booked again for next year. We travel from Australia, which is a big jump at our age, so that speaks for itself. It is the staff that make or break any hotel and at this one they are exceptional. A big thank you to Magda, the concierge, Margarita and Martha in reservations, Martha at the front desk and Emelio and Santiago on the beach and our maid Orilla. Also, Rogelio and Jesus in the restaurant. You provide exceptional service and are a credit to your training.
The Concierge, a small beautiful young lady with a warm smile and quick laugh, but don't let this fool you.
As Los Arcos has been our home away from home for more than 30 years, and when my husband passed away more than 5 years ago, I remain a loyal customer, and return for our anniversary, and often other times throughout the year. The ambiance and location of the hotel is merely a reason to return, it is the Hotel Staff that brings one back. Seldom does anyone mention the Concierge, the one that can and does get things done, but so often overlooked in any review.
Magda Gomez has been with the hotel for years, and has worked her way to the position of Concierge, a position she does not take lightly. Magda, is a beautiful young lady, with a warm smile that always make you feel welcome, whether she is on the phone, computer or speaking to a guest, her eyes are everywhere. Magda has managed to get me rooms, when travel agents could not, changed my flight when I needed to go home early, bring me hair clips when I had forgotten mine, and among other things, has held my hand when things were rough.
From A-Z one of the most accommodating Concierges I have ever known. No request is too small or too large for her to help you to enhance your stay.
Magda, is truly an asset to any Hotel a professional far beyond her years.