We had a wonderful family vacation at this beautiful resort. We had a total of 34 in our party. During our stay we met a waitress named Francis. By the time we left she is now an honorary member of our family. She went above and beyond on everything. She helped plan a family event on the beach for our family. It was amazing. I cannot say thank you enough Francis!
This hotel was amazing and it was much more amazing because of the service, Francis made everything so easy and because of her, this experience was amazing! Francis era muy muy buena en su trabajo y muy amable. La familia OLEA appreciamos mucha a Ella!!!!
Definitely coming back.
My boyfriend brought me for the first time to vacation and celebrate his parents 25th anniversary. We got everything included with our room at a great price, great value. Everyone was so attentive and friendly. Amazing staff!!!! I was completely blown away with how friendly and helpful every member of staff was. Definitely made the trip all the more enjoyable. Thank you all for the great experience!! I'm definitely coming back here next year! Special thanks to Juan, who manages the front end, for making this entire experience so special!!!! Thank you all!!!!!!!
We enjoyed our visit for the one night that we were there. The price was amazing, and the service was fabulous. Pablo and Enrique were Rockstars in the restaurant. My dink never went empty. They were super helpful with information about the area.
The room was clean, and had a great view. The bed was comfortable. The pool was nice. The location was excellent!!
We left Hotel del Roger a bit disappointed in "value/budget hotels", and that Rogers pics didn't accurately portray what was really going on. The pics were spot on Here!! Zero Photo shop. Arcos is exactly as nice as it show in the pics. We will be back.
We were looking for a hotel where we could have our renewal of vows ceremony. Through some research on tripadvisor and narrowing our options to hotels right in the downtown area of Puerto Vallarta, we found Playa Los Arcos. I sent an email to Rogelio Sandoval, who is in charge of weddings. From the very beginning Rogelio was very responsive and attentive to all of our concerns and questions. He was always available through instant message, phone, and email. As the date got closer, he was on top of everything and touching base with us often to make sure we were OK and on track with our ceremony date.
When we arrived in Puerto Vallarta, Rogelio made us feel well taken care of. Our room was ready and they even welcomed our group with drinks at the lobby. Everything went off without a glitch. Rogelio was there on the day of the event until very late at night to make sure that everything went according to plan.
I would highly recommend this hotel, and Rogelio personally to take care of your wedding or event.
As far as the other aspects of the hotel, I would highly recommend this hotel for any type of vacation in Puerto Vallarta. As a sidenote, we had booked a room with Fiesta Americana for the 2nd half of our vacation (after celebrating our vow renewal), but we were so happy and comfortable at Playa Los Arcos that we decided to cancel our other reservation and simply extend our stay at Playa Los Arcos. Again, Rogelio went to bat for us and got us a good deal and he took care of all the work.
I would also like to thank Magda (concierge) for taking care of our every need. When I told her that I couldn't cancel our reservation at Fiesta Americana through expedia, she took it upon herself to handle it and was able to cancel the reservation on our behalf.
The hotel itself is not a luxury facility. The rooms are clean and comfortable. The hotel itself has everything you need: a nice pool for the kids, another pool for adults, and a jacuzzi; it has one restaurant that does a nice job in rotating food so that you don't get bored of the food. Of course, it is not the same as having multiple restaurants to choose from, but the hotel is right downtown, so there are plenty of restaurants all within a walking distance. But it is important to note that, if you are looking for a luxurious retreat, this is probably not the place for you. However, I will repeat, we gave-up our reservation at a much nicer place to stay at Playa Los Arcos, hopefully that tells you something.
I would highly recommend this hotel for any type of vacation, and Rogelio and his team if you are planning a wedding or vow renewal ceremony. Magda the concierge will take care of everything you may need. Oscar and Omar (bartenders) will take care of your drinking needs.