We booked this hotel through Marlin Travel. We were very pleased with the location of this hotel and how friendly the staff were. They gave us a room with an ocean view. It was better than we expected. Next time we would go all inclusive as we underestimated how much we were going to spend on food and drinks. Would definitely book this hotel again.
We were lucky! Thanks, Daniel.
On our many trips to PV over the years, we've walked by Playa Los Arcos and been attracted by its primo position on Playa Los Muertos, at the foot of Basilio Badillo (restaurant row). Perfect location in the ZR! But we've always been deterred by reports of widely varying room quality, which any quick perusal of TA will testify to.
We spent the first couple weeks of this year's trip in a condo in Nuevo and a delightful historic hacienda in San Blas, but decided to risk booking at Playa Los Arcos for the last week. Fearing we'd get assigned one of the horrid rooms (small, dark, musty, on the street and LOUD), we also made a backup res elsewhere.
When we checked in, I expressed my misgivings to Daniel, the very helpful desk clerk. We needn't have worried, as he put us in Room 139 on what we gringos would call the second floor, with a broad veranda complete with two loungers overlooking the pool. Two beds (not our choice, but who's quibbling?), traditional decor that reminds us we're in Mexico, not impersonal international corporate travel-land, plenty of natural light. Good AC and cable TV. Room safe, sufficient towels. The bathroom is somewhat small and dark, but functional enough, and (wonder of wonders compared to most Mexican-owned hotels) the beds are not hard as a rock, nor are the plentiful pillows!
The pool is a perfect temp, though the loungers are cheek-to-jowl. We love the two friendly iguanas who climb the poolside palms, suddenly plop into the water for a quick dunk, then clamber back out and come sit on the end of our loungers as if to say "Hola amigos! Que pasa?" Others might not, so be forewarned.
Hot tub isn't always hot and only one jet is working, but its setting overlooking the beach is great. The beach setup is perfect, with free loungers and umbrellas helpfully set up for all guests wherever you want them. Lots of vendors, but if you say "No, gracias" with a friendly smile, they usually thank you and wish you a good day -- no wheedling.
The best single thing about the hotel, aside from location, is the staff. Everyone is friendly, and they work constantly to keep the place clean and in good working order. It feels like a family visit.
There are definitely low points along with the good. The two a la carte meals we tried in the restaurant were poor and I hear the AI buffets are even worse. Why choose this when so many great options in all price ranges are just steps from the hotel door? The musical entertainment each night is VERY loud, reverbing off the walls of all the poolside rooms until 11 pm. We had to use our iPods w/noise-canceling headsets each night, which made the noise a bit more tolerable, but even so our beds in Room 139 literally vibrated with the thumping bass. Have mercy! This seems to us a very poor management decision, as each night we walked past the bar, the dance floor was empty and the audience for the whooping, yelling singer was very sparse. Who benefits from this noise assault???
All in all, we liked it enough that we extended our stay, and we plan to return next year.
We have stayed here several times and always enjoyed the location. This year we were unable to get a balcony room which was disappointing. The pool area is busy and you have to grab a lounge chair early or you are out of luck. They do have off site parking which is important in the old town. We would return...mainly for the location.
What a view.. We were staying in ocean view room and on top floor.. It was amazing.. The room was clean, staff was good and poolside bar was awesome.. The hotel is right on beach and in happening zone.. The pool of hotel was little clumsy because of the crowd they allow from their sister hotel los arcos suites.. Overall it was good..
Great place! What a wonderful staff and awesome location!!! Convenient restaurant and bar with a great happy hour special and right on the beach in a cool neighborhood. I will definitely return. It's near Muertos pier where we took boats to many excursions.