Apple Vacations Traveller Reviews
Def on Jamaican time
The food/bar service is exteremely slow. The hotel is over crowded and the staff def works on their own time.
Perfect resort in Montego Bay Jamaica
THis resort was absolutely magnificent. It is both elegant and casual. During the day, the resort is casual but at night, you can dress up and go to the restaurants on site. The staff is great. I don't know how they do it, but they remember your name and you feel like you form friendships there. We went to celebrate my son's 18th birthday. The concierge arranged a bottle of champagne at dinner. Of coure there in Jamaica, 18 is the legal drinking age. The bar on the lobby level is very nice and outdoors. The food at the resort is so good. Don't forget to go to Mangoes for the beef patties!!!! This resort is great for adults and for families. Amenities are available for the children with a great water slide and lazy river as well as for adults. This is a wonderful place to stay. My family enjoyed it as much as my son and I did!!!
Best resort in Jamaica
Excellent service, very helpful and friendly staff. The best resort we have ever stayed at in Jamaica
My visit: 1st Time
Hotel was clean. People that worked there were nice. Drinks were very good. The food quality as this resort was poor by my standards.
The overall quality of our resort was fair to good. Our room was very musty, while our children's room was fine. Although our room was clean, we had to ask for extra towels a lot. Although we understand that we could not be guaranteed adjoining rooms with our children, one would think that rooms close together would have been arranged. I had to argue for this. Hotel staff were generally pleasant, but did not go out of their way to be particularly gracious or smiley. Service in the Fresh restaurant was subpar. There were not nearly enough umbrellas at the pool.
excellent family vacation
The Hilton Rose Hall was a great family hotel. We loved the pool and lazy river and slides. The beach was small but nicely kept and they had lots of activities, sea kayaks, hobie cats (they"ll take you out if you don't know how to sail, and windsurfing. My 14 and 11 year old boys loved it. My husband and father played golf and were very happy and we all enjoyed the snorkeling. The drinks were yummy but bit weak, which was fine by me. The food was good but not exceptional. We enjoyed the bbq nights and lunch at the sea side the Jamaican pork was really good and the chicken curry sub was good too. We all loved the omlettes in the morning but the rest of breakfast was only so so. The beds were very comfortable but the room had some dated aspects like popcorn walls and ceilings. However the furniture was tasteful and the bathrooms were updated though small. The staff was 90% very friendly and accommodating. I love that from Indy you could get there on a non stop. The ease of travel made it a perfect choice for us. While not perfect, I would still highly recommend for families. We had a fabulous vacation!
AWESOME! Jamaica 2013 trip
The trip was fantastic. Apple took care of us when we got to Jamaica and got us to the hotel. The Hotel was kept impeccably clean and serviced by a very happy 'no problem' attitude staff. I would (and already have..) recommended this trip to others.
A lot of money spent for poor quality.
Apple vacations left me at hotel at check out. Waited in long line to check out which caused me to be 4 minutes late for my ride. They left. Forced to take a $60 cab ride. Ants all over hotel room. Disgusting! Food is horrible. Hotel filled with huge organization (smart circle). These people were loud and obnoxious. Lack of assistance from hotel staff. Terrible.
Hilton Rose Hall Montego Bay
This hotel is older and if you look you can see it's showing it's age. The linens and beds were wonderful, the food was awesome, but the public restrooms were in various stages of disrepair, the A/C works "most" of the time, and the staff was friendly provided the tips kept coming.
Nice Hotel for Families
The hotel was very nice and the Lazy River was fun especiallty for kids and the beach was nice and you could lay under palm trees on your chase lounge and watch the surf hit the beach very relaxing---The water was not clear in front of the hotel a lot of sea weed and rocky bring water shoes if you go and the bottom of the lazy river was rough too ---Overall the hotel is very nice and would recommend it to everyone--The Buffet was just ok but if you made reservations in the dining room for the other restuarants the food was excellent but make your reservations upon your arrival for all the other restuarants--its was a long walk between the plane --customs and our transportation--and quite confusing who was taking us to the hotel--but we arrived fine and leaving our transportation was much better---but still a long walk to our gate---The apple representatives would answer your questions at 9am in the morning but after that time good luck finding anybody even at the hotel lobby --I have to admit I went for a family wedding and we all enjoyed it very much --there was 60 people in our group and all in all we had a wonderful time.
Rose Hall Hilton
Excellent staff. Everyone went out of their way to make sure we were o.k., and having fun. They even remembered our names, which was impressive considering how many guests were there. I would recommend this hotel to everyone.
TripAdvisor Traveller Reviews
Holiday at the Hilton Rose Hall & Spa
We had a very enjoyable two weeks holiday at the Hilton Rose Hall& Spa in September 2017. There was some building work taking place during our stay but this did not take anything away from our overall experience the staff were welcoming rooms clean as well as good food provided we are looking forward to return next year
Wish it had been open
This hotel was under remodel and the main restaurant and bar were closed. Had to eat in a hallway for all meals. My friends got electrocuted in the Main pool and the hotel just brushed it off and reopen the pool an hour later. The exposed wire in the pool under water was still exposed when the reopened.
Love this place
I can say this has been my best trip experience in over 10 years. That property was Amazing the staff was wonderful. Definitely going back! I can not wait to see the finish result on the renovations. 😊
Best hotel I've ever stayed in.
Best hotel, staff, food, people you could ask for. Simple as that. Pure quality all the way. Had some building works going on but we didn't let it affect us too much and the staff are so good at making you relax and laugh you just don't worry about anything. 11/10 all day long.
Another amazing stay at Hilton Rose Hall!
We loved our visit! We were very nervous upon arrival this year because our family/homes/lives are in Florida and hurricane Irma was quickly approaching. People were so kind and understanding. Some even prayed for us and our family! Once the storm passed and we received word that everything was ok we had two more days to just relax and enjoy the beautiful resort. We rented a cabana for 3 of the days and Chana was once again amazing! We also had Jarohn one day and he was wonderful! We loved our days with them and they both went above and beyond to make our day perfect. The lazy river is so fun, the property is gorgeous and the food everywhere is delicious, even the room service. Every member of the staff we encountered was extremely friendly. Thank you for another great trip to Jamaica! We can't wait to come back next year!
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