Apple Vacations Traveller Reviews
Best vacation in a long time!
We had an awesome vacation. Celebrated our 40th! Stayed in the Adult tower room 2711. Breathtaking view. Room was huge with bathrobes and slippers. Super comfortable King bed with Jacuzzi. Fruit and stocked bar. Coffee maker with coffee. Big bathroom with tile shower. Plenty of hot water and toiletries. Ceiling fan over the bed. Never heard any noise, great TV lots of English channels and fast WiFi. Loved the Adult Only lounge for breakfast. Wonderful food. Also enjoyed evening snack and drinks. Helpful staff to assist with specialty restaurants for dinner each night. Huge delicious meals. Lots of great drinks and superb service with a smile everywhere even in the beach.
Never fought for a chair or cabana. Pool bar was great along with the buffet selections. Never went hungry. Always refilling food selections and drinks. Bussed tables constantly and remembered our names as well.
Took a dinner cruise on the lagoon which was included. Hotel was clean and well maintained. Friendly staff everywhere. Pools were fantastic also had stores on site. Security on site. Always felt safe. Quick trip from the airport. Fun long walks on the beach too!
We highly recommend this vacation package for the excellent complete price and accommodations. We already have! Cannot be beat! We will return!
Fantastic family vacation
This hotel is all about the kids. Special drinks, activities, clubs and events all centered around what keeps them happy. Happy kids equals happy parents in our case. The kids club is amazing and my 8 year old couldn't wait to get there every day and run back for the night time activities as well. The staff all around the hotel were fantastic. Always a smile to give and working very hard. We really enjoyed the food as well. Even the buffet is excellent. After 6 days it does get a little repetitive but when you're eating 3 meals a day in one place that can't really be helped. Our favorites were the Mexican and the Italian places. The beach was amazing and we never had any issues getting chairs at the beach or at the adult pool but the family pools the chairs were all gone by about 930a. This is our second time to the resort during spring break and I was pleasantly surprised that it was so quiet at night. It's a smaller resort than we would typically visit my son's love of the kids club means we can have adults only time too. That's a major benefit.
The front desk didn't have us listed as arriving and didn't have rooms available for us. But, they upgraded us to new rooms, were very courteous. The toilet in our room leaked around the base and it took two days before maintenance fixed it. Every staff member was friendly and helpful - acted as if they were happy to have us as guests. Family-friendly and was surprised how many children were there! Great beach and water. Dinner reservations were very difficult to get although we tried the first morning we were there - available times were very late. very good food though.
staff was very helpful
I had medical issues (injury) the first day and the hotel staff helped to make me as comfortable as possible
We selected this hotel because it had tennis courts and pool tables. However, the equipment that the hotel had for its guests was very poor. Three of the cue sticks did not have tips on them. The tennis balls provided were old and had excessive wear. And the hotel employee who agreed to play with me did not show up at the courts.
Time share hell!!!
We arrived at 3pm after 7 hours of travel and just want to get into our room. It was not ready. We were approached by a gentleman from the hotel who wanted to talk to us. We thought it was an Apple rep. Turned out we wanted to talk to us about time shares. We wanted nothing to do with this. When we went back to check on our room status and it wasn’t ready we tried to go get a drink and food but we were greeted again by the time share guy. He wouldn’t let us go until we finally said stop. It was nearly an hour before our room was ready. Our checkin slip said we were to be in room 2616 but ended up being in room 2207. That room was a nightmare. Closest to the elevator. Closet was musty. Room next door was full of loud screaming children. Seal of the shower/tub leaked making the marble floor slippery. The adult pool bar not only was the temperature of human body fluids but closed at 5pm. So after getting settled in we had 15 min of adult pool time. So we had to “relax” after our long travel by the kids pool. Where we found out that bar was closed. Needless to say not a very welcoming start to our vacation. Dinner reservations policy was confusing. We weren’t informed that reservations needed to be made 24 hrs in advance and that one of the restaurants was closed. If it wasn’t for the bar/serving staff this trip would have been a huge waste of time and money.
for our purpose in celebrating with our family of 18 our 70 birthdays, it was excellent for the ages of the 8 children
everything was really good except that we specifically requested and ocean view room, and at the time of check in the no too nice person at the reception area said they don't have any ocean view room, only partial ocean view rooms.
First time vacation
It's a nice resort, the room I got wasent the room that I pay for, I ask for 2 queen beds and got 1 king n a roll out bed. The people that are in the from with time share are annoying you think they work for the hotel and they bug u. The towel station closed before the pool and also the bar it closed before the pool so we had to go all the to the lobby for any drinks. You also have to tell them what liquor you want if not they give u the cheapest one, and even sometimes if you tell them they act like they didn't understand you.
Not what expected
We were a party of 8 with 3 rooms, 2 rooms the safes and refrigerators were not working so we had to put all our valuables in 1 room. The food was pretty much the same throughout out 8 day stay for the buffet. Most of the food was bland in taste but the specialty restaurants were great. The hotel is old and needs some renovations. The rooms had a strong damp odor as well as the pillows and bedding. I would not recommend this hotel.
Too many kids.
Too many kids at the hotel. It became a problem because the parents just let their kids run wild. The kids were allowed in the bars causing us to not want to spend anytime there. Kids should not be allowed in the bars. We also did not have hot watert for 2 days. Septic system at the hotel was bad. Restrooms smelled bad. The service was good and the food was excellent. The beach was beautiful and well kept.
TripAdvisor Traveller Reviews
Jesus the bellboy was awesome
We checked in today 5/23 for a 5 day stay, so this review is for Jesus the bellboy specifically (property review to follow after our stay). He was very attentive and greeted us as soon as we we dropped off to the hotel. Jesus brought our luggage up as soon as we were checked in and reinforced the all inclusive aspects of the hotel. Thank you for being one of the faces of our stay and setting a good example of customer service.
A quick review of the great service received. Just about to depart hotel. Received excellent service from. Jesus and Emilio at the Bell boy station. Jose Sandoval at French restaurant. Angel and Joel pool service. Roger, Toney, Louise, Pavon, and Gabriel at bars and Rubicel and Israel in La Palapa.
I love this resort!!! I enjoy the food a lot. The restaurants are really nice
The Main pool is awesome for kids...also the kids club and the girls that work there
The entertainment team is awesome really really nice
Angel is a good good guy and I have to say that Jorge is really good person and he is really funny we will definitely come back because of him!! If you come to crown make sure you say hi to Jorge
CancĂşn a blast
Crown paradise is amazing it has really good food and a nice hotel itâ€™s has a lot of activityâ€™s like outdoor stuff and game rooms, pools a beach and many other stuff to do there food is not the best but itâ€™s okay. This is a good place to stay and enjoy a good vacation with the family.
Last Minute Family Getaway - (Kids 2.5&5)
Booked May 5th through SUNWING and departed on 12-19May
Transfer to hotel were great - about 15 min drive from Airport
Checkin/out - One of the worst parts about the trip was the slow check in/out - I had read about this issue prior to booking
and if you needed anything while you were there to change up money or get a new room key you might be standing there for a while
Room - We were upgraded to an Oceanfront Family Room with Bunk Beds no charge- #1201
Great room and location and the view was amazing - construction next door but didn't bother us and we didn't have to take the elevators which was another thing that ppl complained about
Grounds & Resort - Older resort but a goodie - well kept up and I am a bit of a hotel snob (previous travel agent for 12 years)
Pools - Tons of pools - so many kids (we had 2) packed with families and it was busy - which is what we liked
There is an adults only pool as well, but didn't go there - it was perhaps the nicest but quiet
Kids Club - So there are 2 here - one for Babies (1-3years old) and one for kids (4-12)
I have a 2.5 year old that didn't like her camp club cause there were too many babies and it was inside with a small pool outside. Schedule for the baby camp was
9-11 - Family time (you have to stay)
11-1pm - You can leave them but they wanted me to call every 15mins
1-3pm - nap time they are closed
3-5pm - you can leave them
I am not sure about the evening schedule
The camp for the 4-12 year olds was amazing - my 5 year old wanted to go there in the morning and didn't want to leave until the closed at 445pm (also open 6-8pm but we didn't go) so many things to do including the pools and water, art and crafts, movies, even a foam party, he LOVED it and the staff were amazing.
Food - myself and the kids all found the food decent - my husband struggled to find things he liked but no one starved and that's for sure. Back to work today with tighter jeans :) Solid 4 Star Food - we mostly ate at the buffet and the pool bar - went to Fish place and Steak Place - they were ok - I think they steaks were deep fried.
Beach - so beautiful and white and sandy- no need for water shoes - waves were strong but it was shallow in front of the resort - but there was a lot of seaweed
We were warned about Timeshare but they didn't bother us at all - not even a phone call.
We did one excursion - with a 2.5 & 5 year old I didn't want to be gone all day - we booked through the resort Aqua world reps - for a 2 hour glass bottom boat submarine boat - we all loved it - left 9,11,1pm every day
Overall - I will be back with the kids for sure - excellent lively family spot
SOLID 4 star resort
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