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What to expect
870 past Apple Vacationers would recommend Crown Paradise Club Cancun to their friends and family
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TripAdvisor Web Reviews
What to expect
Apple Vacations Traveller Reviews
First time vacation
It's a nice resort, the room I got wasent the room that I pay for, I ask for 2 queen beds and got 1 king n a roll out bed. The people that are in the from with time share are annoying you think they work for the hotel and they bug u. The towel station closed before the pool and also the bar it closed before the pool so we had to go all the to the lobby for any drinks. You also have to tell them what liquor you want if not they give u the cheapest one, and even sometimes if you tell them they act like they didn't understand you.
Not what expected
We were a party of 8 with 3 rooms, 2 rooms the safes and refrigerators were not working so we had to put all our valuables in 1 room. The food was pretty much the same throughout out 8 day stay for the buffet. Most of the food was bland in taste but the specialty restaurants were great. The hotel is old and needs some renovations. The rooms had a strong damp odor as well as the pillows and bedding. I would not recommend this hotel.
Too many kids.
Too many kids at the hotel. It became a problem because the parents just let their kids run wild. The kids were allowed in the bars causing us to not want to spend anytime there. Kids should not be allowed in the bars. We also did not have hot watert for 2 days. Septic system at the hotel was bad. Restrooms smelled bad. The service was good and the food was excellent. The beach was beautiful and well kept.
The only thing that we did not like is that the hotel is that their staff try to get you to buy their timeshare.
WELL worth the money
We originally were scheduled to stay for 3 nights, but wound up extending the stay to 5 nights. Food was above average for the buffets and the specialty restaurants were quite good. The hotel, itself, is a little outdated, but nothing to be upset about. It took us a bit to figure out that the swim-up bar was located at the adults only pool. The pool was on floor 1, which isn't the main level, and was a bit tricky to find from the map. I'm glad we did find it, though. Gerardo, the bartender was very friendly and made sure we were well cared for. Paola, the activities director was sassy and fun. One of the activities was a big water balloon fight in the pool. First time I've done that. So much fun! On Tuesday, there was a DJ that played great House music. The beach.... PHENOMENAL. So beautiful and well cared for. I don't recall ever seeing a beach cleaning machine (I guess that's what you call it), but it was in use several times to make sure there was no debris. The biggest thing I could complain about is that the elevators are a bit slow. If that's the worst thing you can complain about, it's a great place! I'd ABSOLUTELY come back and actually feel like Apple has underrated the resort a bit.
buffet restaurant la palapa
this restaurant was to small for a big hotel, either they have adlt section that always was empty and you have to stay with your family more than half an hour to tray a get a table.
Overall, a great place to stay and worth the money. The kids paradise was awesome to use. We were able to take our kids there and leave them for an hour so we could get a massage on the beach. They also went there for a night so we could eat dinner. We stayed for 8 nights which was a great length for us. The breakfast was AWESOME. Made to order omlettes, made to order smoothies. Lunch and dinner were not always great in the buffet. Not enough "kid friendly" options. Lines also can be long for made to order items. The kids love the ice cream station, but it is where you scoop your ice cream. Having young kids scooping their own ice cream takes forever and they only have two stations with one scooper each. The beach was amazing, but the waves from the wind were high. The "endless pool" was a great place to hang out with the family. The shade pool was a great option as well for those with kids so you don't have to constantly worry about them being in the sun. There were so many activities for young kids to do that this was a great place for a family vacation. I would not recommend this place for an adult only vacation.
The specialty restaurants were extremely hard to get into. You have to call the day before at 0800. It was very inconvenient as you would have to make sure you were back from breakfast by then or leave for breakfast after calling if you wanted to get in. On the day before our last night we went to the concierge to find out why we couldn't get into the Mexican restaurant even after calling and waiting on hold right at 0800. They were able to finally get us in because I told them that it would not be a good end to the vacation without getting to eat at the Mexican restaurant. I'm glad I complained and we got in. Best restaurant we went to at the resort.
Best vacation in Cancun!
I loved the view from our room. The bed was so comfortable. I loved the beach and the adult pool was my favorite. I would definitely go back to this hotel!
falling to pieces, literally.
About the hotel only... the place seems to be falling apart. while we were there a granite slab fell from above an elevator onto a guest, luckily only hitting his leg. He could have been killed. Also, a piece of the decorative concrete fell on the outside of the building from 6 stories up thankfully landing on the roof below and not a person. At any given moment one of the elevators was not working. The power went out however staff handled it very well. Our first room was dirty and old. The pools were nice but often had random things in them like hamburgers. They also really need to do something to keep the seagulls away from pool areas.
This hotel was amazing, particularly the staff! They made us feel warm and welcome, and the accommodations for children were great! We'd definitely return!
Let me start by saying we have stayed at this hotel twice before and had a great experience. This time it was horrible I contacted the front desk for three days because of our A/C not working finally after not getting any help with them I stopped and decided I was just going to have to deal with it (let me say that was not fun as we were totaly sauturated in sweat almost every night. We upgraded to a Honeywmoon suite and were to have robes and slippers again we contact the front desk for three days and by the fourth day we finally got them. The staff was very rude, dirty plates in the hallways sat for two days, garbage in the garbage can by the elevator sat for over three days and had a very rotten foul odor. I could go on and on. I asked on our last day to speak with the head manager to address my concerns and they gave me a so called manager that had nothing to offer accept a couple of free shirts. Wow!
TripAdvisor Traveller Reviews
Had a wonderful time
Our vacation at Crown Paradise Club on 2 Sept -9 Sept was our second time at this resort this year. In May we met Miss Rebeca at the concierge desk she help us with dinner reservations .We would see her daily and she would ask us how our vacation was going and if we needed anything.We told her that we would be back in Sept.She put our room request for Sept. trip in her computer and said she would contact us a week before our trip to setup our dinner reservations for the first three nights.She was off on the day we arrived but the next morning and every morning the rest of the week she greeted us like family. The buffet waiters would see us come in and have our drinks waiting for us. The hotel staff made this trip wonderful.
Really good hotel to stay with kids
My husband, my 2 year old son and me just came back from our vacation in this resort. We were there September 9-September 15. We really liked the service there. Room service was on time as we needed, before our son's nap time.. we had sea view which was the plus !!
Shows in the evening, day care, kids menu in the buffet- was excellent!
But what upset me a little was food( I was expecting to have nice juicy quesadillas with a lot of guacamole and sour cream, like I had many years ago in Cozumel, but didn't receive it..
the food in buffet was just ok.. the only thing what I could eat was freshly made omelettes because they are hot.. the rest food was just warm, sometimes dry.. coffee was not my taste, but I expected that.. juices were awesome. The wait stuff was hardworking and very nice. Especially would like to mention our waiter in family section Angel Medina! We liked him a lot!! My son used to call him and asked for avocado)))
We also went for dinner in Italian, Mexican and Steak House. The worse was steak house. Appetizers were just 👎🏻 surf and turf was ok.. but steak which my husband ordered was sent two times back.. won't recommend to go there at all..
Beach , pool, weather , nice and relaxing family time - that's what I will remember from my vacation!!
A fantastic family holiday. Would absolutely return!
This place was incredible! We read some very worrying reviews on here but certainly enjoyed 2 weeks in paradise. The hotel is situated in a nice area and leads on to a lovely beach. The town is a bit far out and not within walking distance, but that was to be expected and a bus will stop for you right outside the hotel where you can travel to various places in Cancun. It's quick, convenient and very cheap.
The weather was glorious despite a few days of rain and the hotel itself is wonderful. We found it modern, vibrant and very welcoming. The rooms are a little basic, but kept immaculately clean. They are spacious, the beds are the most comfortable bed we have ever e countered on a holiday and the wifi connection is generally great. (You can pick it up everywhere in the hotel, even on the beach).
The main/family pool was fun to be around in the day. We had a 10 year old with us and they were never bored. There is something for everyone around this pool with plenty of activities, although the music does get a little repetitive. The adult pool was also good. The foam party was brilliant and the atmosphere around it is very chilled in comparison to the main. We didn't struggle to find any sun beds, but still got up early to reserve them. The kids pool/area was also great for the young children.
The food was probably the best all inclusive we have ever experienced. There are 5 different restaurants and all are lovely, although there are 2 different menus at the Italian and one is better than the other in my opinion. The main buffet also has plenty of choice and was at its best during breakfast. The snack bar is open during the day and there is a snack bar of a night. The burgers are simple, but they're to die for!
The staff also can not do enough for you. The waiters/waitresses and maid service in particular couldn't do enough. Rafiel at breakfast was very welcoming every morning at breakfast and would make sure we were never without a coffee. If you have any problems, the staff are so helpful. We found ourselves giving lots of tips.
I would say this hotel is definitely worthy of 4.5/5 stars. Simply fantastic.
Just back yesterday and I Had the best holiday, there's always something to do and your never left hungry! Always a food place open. The fisherman's and French restaurant is best
We were there during Independence Day and they had dancers and food outside it was a brilliant night
The rooms were brilliant and very well air conditioned
The staff are brilliant and would do anything to help make your stay better especially Angel at the pool, Carlos in the bar, Pavon and Joel were the nicest people and made our stay enjoyable.
So easy to get to the shopping centre with the bus stopping outside the hotel and easy to walk to the Cancun sign
Also the aqua world stand in the hotel is good for excursions would defo recommend the jungle tour!
We will definitely be back, wish we were still there now!
5 amazing days
This was my third trip to Cancun and the best. The hotel staff was 5 star service. I stayed on the Crown Club floors which I highly suggest. You get to check in and out with the concierge and not wait in lines for the front desk. We also had our own lounge for these rooms with breakfast and then a bar/snacks later in the day. There is also a concierge in the morning to make dinner reservations with and no lines. These rooms did not cost much more than the standard.
The hotel grounds are kept clean and are well landscaped. Everything is easy to get to and I had no problem with anything being crowded. There are plenty of pools, bars and food available without waiting. The beach was well taken care of with plenty of chairs and shade. I had no problem at the beach or the pools finding a place to lay out.
The shows at night were good as well as fun activities at the pool. For the late nighters the disco bar from 11 till 2 am was fun with a DJ. This is a hotel for families with many activities for the kids, I was there by myself and didn't have any issue with the number of kids. If you are looking for a hotel to get drunk and raise hell this is not it, however there were some of us that did drink a lot but we still behaved.
All of the staff did an excellent job but I would like to recognize a few. In the disco bar at night it did get crowded but Pedro and Mariana were always able to handle the crowds. At the lounge for the Crown Club floors Peter always did an excellent job in the morning taking care of breakfast. The lobby bar with Alberth was fun in the afternoon. Where I spent most of my day was at the pool bar. Luis and Gabriel kept us entertained and I drank too much Tequilla watching them in the afternoon. I think the most amazing staff are the concierge ladies. They seem to run the hotel and they were always busy with someone. My favorite was Shadia. I started my day off in the Crown Club lounge for breakfast and she was the concierge each morning so usually the first person I would see. She was always smiling and friendly and very knowledgeable. I thought the hotel did well on placing these ladies near the front of the entrance, some places I have stayed at you have to hunt for the concierge.
This hotel has enough things to do, good facilities and outstanding service , I look forward to my next stay there.
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