Apple Vacations Traveller Reviews
Good Quality Mid-Sized Resort
Hotel was very clean and the staff very friendly. Food was just fair. Being on the Gulf you would expect a variety of sea food which was not the case. Lowest priced rooms were a good size but the bathrooms were very small. Comfortable bed and pillows. Nice view of the pools (2) and the beach/gulf. Walls were paper thin and you could hear the rooms next to you. Other quests said that you should take an upgraded room. Adult & Family pool. Pool lounge chairs were very uncomfortable. Overall a good hotel for the budgetminded vacationer.
Great place but needs more nightly entertainment
Food and rooms were great but resort lacks nightly shows. Not enough indoor bars to lounge. There shouldn't be a charge to use the gym.
Not a Five golden Apple
The food was only a 2.5 star and there were only 2 restaurants besides the buffet. Not one restaurant had real butter or any bacon for breakfast. The last day the staff basically ignored us. Our phone was shut off and we could not get any water or beverages. We went to the desk to get some water sent up and they ignored us again. All the other days they came immediately? Not sure why? Our toilet broke twice, the light switch broke and the elevators were not working. Someone slipped and fell on the wet floor while we were there and taken by ambulance to the hospital. I would not recommend this hotel to anyone and I would change the ratings to a 3 apple too!
There is good and bad in every hotel. When I travel I truly love to experience the culture of the state/country I'm in. The Grand Park Royal Caribe didn't feel like a chain it still could grasp a Mexican atmosphere throughout the entire hotel grounds. Staff was pleased to. Food and beverage could use improvements. Overall a fairly good experience. We
Outstanding Beautiful Resort in a Great Location
Reason for the Selection: We chose this resort based on other reviews. We like to read many reviews including the negative ones in order to get a complete understanding of the venue. Carlos (Management) responds to almost all of the reviews and this told me he cares about the opinions of his guests. This was a factor in our choosing this resort.
Initial Impression: The resort has a good curb appeal. The lobby is large with good air conditioning. There is a nice circular bar and a small snack/ice cream restaurant near the check-in area. Appeared very clean. The staff was very helpful. Concierge
gave us a brief overview of the resort but this led to a time share sales sign-up.
Rooms: We stayed in a Villa Deluxe (rm 6124) and had a spectacular ocean view outside our bedroom. The room was about 400 square feet and the separate bathroom was quite large. The balcony was about 70 square feet (very nice size.) The room was very clean and the staff (Indira, Roberto, and others) did a great job keeping our refrigerator stocked, room clean, and attended well to our requests.
Our double beds had only average mattresses. Air conditioner ran constantly but room was never below 80 degrees (good not great.)
Food: There are three main restaurants which require dinner reservations. The Asian and Italian restaurants had great ambiance. The food selection and quality was very good. We did not consider the Mexican restaurant to be as good because their menu was very limited and was seafood based. The buffet was very nice with a large selection of foods. The chefs cook omelettes, pasta, fish, and other choices depending on the meal. There are many local dishes, salads, vegetables, deserts, etc. The food quality is good. I do not understand why anyone would not like the experience. However, every review has personal experiences to be considered.
Finally, the street tacos at the snack bar next to the buffet are fantastic!!! I highly recommend that you stop by and experience this. They are cooked on the spot.
Entertainment/Amenities: The beach is beautiful!!! We had our own cabanas and lounge chairs. There are two main pool areas on the property. The water is quite warm and there are pool bars in both areas. The evening shows are pretty good. The Michael Jackson show was very entertaining and the performers were very talented. The comedy show was also fun. The resort has a private lounge if you stay in the Royal Tower or the Villa's. This was a nice place to relax and get appetizers and drinks before dinner. The spa is nice but not extravagant. Three members of our group had facials or massages which were about $100/hr. Very expensive but a nice indulgence. The gym costs eight dollars per day. The good part is that it is not crowded and you can get a good workout with weights, treadmills, and elliptical machines. There are activities planned throughout the day but this is not over done (which I thought was good.) The roof top bar (above the Italian restaurant) is a very peaceful spot to view the lagoon in the evening.
Staff: Very hard working people in general. Bell boys did a great job. I saw people cleaning constantly. Waiters, cafeteria workers, bartenders, room service, and room cleaning were all outstanding. Even the Expedia representative (Cristobol) was great.
Even though we paid our gratuities as part of our package, we did not hesitate to tip the staff an additional amount because they did a great job! Based on reading previous reviews I am under the impression that Carlos D. (Manager) has given his staff the feedback they need to perform better.
Bottom Line: If you want a relaxing yet fun experience that is more adult oriented, this place is for you. The evening dress codes at the main restaurants serve a purpose and keep a classy yet fun atmosphere. The property is beautiful and clean. The food is good for an all inclusive (considering the price) and the resort has an authentic Mexican feel to it. If you keep your expectations realistic, you will find a great value at this property. Management cares and it shows!
Room Tip: Get a Villa, they are worth the extra money. Try for an ocean view.
Total of 7 in our party 4 sisters, 2 nieces and 1 Cabana Boy(Husband of 1 sister)It was fantastic, weather great, food and bar was good not great but okay, beach nice had lot of sea weed so stayed in pool most of the time. Main pool very warm water and lot of kids, the fresh water pool was cooler and less crowded, entertainment staff in evenings was fantastic, day we was at other pool so did not participate in day activities. Mexican Restaurant was very good (except men had to wear Long pants), Oreintal was good, could not get in the Italian restaurant. I think the only complaint would be not able to get in to restaurants, and quality of the bar drinks..
An all around good time, with a few caveats
The resort is very pretty and very comfortable, and the staff are generally very friendly--especially the bartenders. My main complaint involves the artificial bars to entry for the (all-inclusive) resort's various eating experiences. There is a taco stand and a buffet, and there are two or three nicer, order-by-menu places. The menu restaurants require reservations made before 2pm, as well as long pants for men. Everywhere but the taco stand (yes, including the buffet) requires a shirt with sleeves. My first issue with these constraints is that we weren't made aware of them at the front desk, but instead we found out when we were turned away at the door. It's easy enough (though annoying) to go home and change clothes, but you can't go back in time and make a reservation, so at that point we'd simply missed out on nicer dining for one out of our three nights at the resort. Which brings me to my second problem, which is specifically regarding the reservation--the restaurants never reached more than 1/4 capacity while we were seated, so the justification for a strict reservation requirement is highly questionable. The only saving grace for "service in the restaurant(s)" was the gentleman named Rojelio who served us in the resort's Italian restaurant. He was awesome.
It was a very nice hotel, although we wished we knew where the ice machine was, it seems like it was a secret
Hotel was good but not great
food was just ok , no coffee or breakfast before 7am no lunch before 1230 other than burger bar, service was good and we upgraded the room for 60 per night , well worth it. They try to book you for a 90 min bfast to sell timeshare, ( very cheesey) beach and water very nice and can walk to the mall in each direction
We love this hotel!
We've stayed here MANY times, and we love it!
4th visit to Grand Park Royal Cancun Caribe
Each visit proves this hotel has an outstanding staff. Everyone does such a great job with a smile. Big thumbs up to Philipe and Darwin at the front desk along with our awesome butler Jaime. Love you all! keep up the great jobs! We will see you again in early November!
TripAdvisor Traveller Reviews
One of the best vacation experiences ever! The staff was sooo kind and helpful. They went above and beyond to make sure we had a good time. Everything was so easy from getting to and form the airport to going on excursions. The food was amazing, our favorite was the Japanese restaurant! The drinks were great as well. Amazing clear water beach with white sand and the pools were the best. We especially loved the pool with the swim up bar! We will definitely be back next year.
When we checked in we were offered to upgrade to a villa. We are glad we did. The room had a private pool and was right on the beach. The room was absolutely BEAUTIFUL. The whole resort was wonderful. The restaurants were great. If you go and eat at the Cocay buffet request Raymundo, he is PHENOMINAL. He will take fantastic care of you and make sure you get everything you need. The entire staff is friendly and helpful.
Mothers Day weekend
Food was excellent, service was excellent, pool area was excellent! The building is in need of renovation on the outside in a big way! (plaster coming off and black mildew on the outside) The inside was very clean and nice/ . The oriental restaurant was my fav!
Nice quiet friendly resort!
The food was pretty typical of an all-inclusive resort. The entertainment staff did an excellent job of coordinating activities, providing entertainment, and keeping us busy! The location was good, just a short walk to Senor Frogs, the shopping areas, and convenience stores.
The best part of the trip was the turtles coming onto shore to lay their eggs. We were able to watch closely as they dug and laid eggs and also had the opportunity to assist newborn turtles on their path to the ocean.
I would definitely consider staying here again in the future.
Iâ€™ve stayed here now 5 times in the last three years and i will probably never go anywhere else! From the views, the beach and all the staff, especially the entertainment crew, you will NEVER be disappointed. and so many options of food poolside! The waitresses at the pool are great as well as the bartenders! So many fun activities to do also! Thank you Grand Park Royal CancÃºn Caribe for always being like my second home!
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