Apple Vacations Traveller Reviews
Great place but needs more nightly entertainment
Food and rooms were great but resort lacks nightly shows. Not enough indoor bars to lounge. There shouldn't be a charge to use the gym.
Not a Five golden Apple
The food was only a 2.5 star and there were only 2 restaurants besides the buffet. Not one restaurant had real butter or any bacon for breakfast. The last day the staff basically ignored us. Our phone was shut off and we could not get any water or beverages. We went to the desk to get some water sent up and they ignored us again. All the other days they came immediately? Not sure why? Our toilet broke twice, the light switch broke and the elevators were not working. Someone slipped and fell on the wet floor while we were there and taken by ambulance to the hospital. I would not recommend this hotel to anyone and I would change the ratings to a 3 apple too!
There is good and bad in every hotel. When I travel I truly love to experience the culture of the state/country I'm in. The Grand Park Royal Caribe didn't feel like a chain it still could grasp a Mexican atmosphere throughout the entire hotel grounds. Staff was pleased to. Food and beverage could use improvements. Overall a fairly good experience. We
Outstanding Beautiful Resort in a Great Location
Reason for the Selection: We chose this resort based on other reviews. We like to read many reviews including the negative ones in order to get a complete understanding of the venue. Carlos (Management) responds to almost all of the reviews and this told me he cares about the opinions of his guests. This was a factor in our choosing this resort.
Initial Impression: The resort has a good curb appeal. The lobby is large with good air conditioning. There is a nice circular bar and a small snack/ice cream restaurant near the check-in area. Appeared very clean. The staff was very helpful. Concierge
gave us a brief overview of the resort but this led to a time share sales sign-up.
Rooms: We stayed in a Villa Deluxe (rm 6124) and had a spectacular ocean view outside our bedroom. The room was about 400 square feet and the separate bathroom was quite large. The balcony was about 70 square feet (very nice size.) The room was very clean and the staff (Indira, Roberto, and others) did a great job keeping our refrigerator stocked, room clean, and attended well to our requests.
Our double beds had only average mattresses. Air conditioner ran constantly but room was never below 80 degrees (good not great.)
Food: There are three main restaurants which require dinner reservations. The Asian and Italian restaurants had great ambiance. The food selection and quality was very good. We did not consider the Mexican restaurant to be as good because their menu was very limited and was seafood based. The buffet was very nice with a large selection of foods. The chefs cook omelettes, pasta, fish, and other choices depending on the meal. There are many local dishes, salads, vegetables, deserts, etc. The food quality is good. I do not understand why anyone would not like the experience. However, every review has personal experiences to be considered.
Finally, the street tacos at the snack bar next to the buffet are fantastic!!! I highly recommend that you stop by and experience this. They are cooked on the spot.
Entertainment/Amenities: The beach is beautiful!!! We had our own cabanas and lounge chairs. There are two main pool areas on the property. The water is quite warm and there are pool bars in both areas. The evening shows are pretty good. The Michael Jackson show was very entertaining and the performers were very talented. The comedy show was also fun. The resort has a private lounge if you stay in the Royal Tower or the Villa's. This was a nice place to relax and get appetizers and drinks before dinner. The spa is nice but not extravagant. Three members of our group had facials or massages which were about $100/hr. Very expensive but a nice indulgence. The gym costs eight dollars per day. The good part is that it is not crowded and you can get a good workout with weights, treadmills, and elliptical machines. There are activities planned throughout the day but this is not over done (which I thought was good.) The roof top bar (above the Italian restaurant) is a very peaceful spot to view the lagoon in the evening.
Staff: Very hard working people in general. Bell boys did a great job. I saw people cleaning constantly. Waiters, cafeteria workers, bartenders, room service, and room cleaning were all outstanding. Even the Expedia representative (Cristobol) was great.
Even though we paid our gratuities as part of our package, we did not hesitate to tip the staff an additional amount because they did a great job! Based on reading previous reviews I am under the impression that Carlos D. (Manager) has given his staff the feedback they need to perform better.
Bottom Line: If you want a relaxing yet fun experience that is more adult oriented, this place is for you. The evening dress codes at the main restaurants serve a purpose and keep a classy yet fun atmosphere. The property is beautiful and clean. The food is good for an all inclusive (considering the price) and the resort has an authentic Mexican feel to it. If you keep your expectations realistic, you will find a great value at this property. Management cares and it shows!
Room Tip: Get a Villa, they are worth the extra money. Try for an ocean view.
Total of 7 in our party 4 sisters, 2 nieces and 1 Cabana Boy(Husband of 1 sister)It was fantastic, weather great, food and bar was good not great but okay, beach nice had lot of sea weed so stayed in pool most of the time. Main pool very warm water and lot of kids, the fresh water pool was cooler and less crowded, entertainment staff in evenings was fantastic, day we was at other pool so did not participate in day activities. Mexican Restaurant was very good (except men had to wear Long pants), Oreintal was good, could not get in the Italian restaurant. I think the only complaint would be not able to get in to restaurants, and quality of the bar drinks..
An all around good time, with a few caveats
The resort is very pretty and very comfortable, and the staff are generally very friendly--especially the bartenders. My main complaint involves the artificial bars to entry for the (all-inclusive) resort's various eating experiences. There is a taco stand and a buffet, and there are two or three nicer, order-by-menu places. The menu restaurants require reservations made before 2pm, as well as long pants for men. Everywhere but the taco stand (yes, including the buffet) requires a shirt with sleeves. My first issue with these constraints is that we weren't made aware of them at the front desk, but instead we found out when we were turned away at the door. It's easy enough (though annoying) to go home and change clothes, but you can't go back in time and make a reservation, so at that point we'd simply missed out on nicer dining for one out of our three nights at the resort. Which brings me to my second problem, which is specifically regarding the reservation--the restaurants never reached more than 1/4 capacity while we were seated, so the justification for a strict reservation requirement is highly questionable. The only saving grace for "service in the restaurant(s)" was the gentleman named Rojelio who served us in the resort's Italian restaurant. He was awesome.
It was a very nice hotel, although we wished we knew where the ice machine was, it seems like it was a secret
Hotel was good but not great
food was just ok , no coffee or breakfast before 7am no lunch before 1230 other than burger bar, service was good and we upgraded the room for 60 per night , well worth it. They try to book you for a 90 min bfast to sell timeshare, ( very cheesey) beach and water very nice and can walk to the mall in each direction
We love this hotel!
We've stayed here MANY times, and we love it!
4th visit to Grand Park Royal Cancun Caribe
Each visit proves this hotel has an outstanding staff. Everyone does such a great job with a smile. Big thumbs up to Philipe and Darwin at the front desk along with our awesome butler Jaime. Love you all! keep up the great jobs! We will see you again in early November!
Friendly Staff, Good Food, Large Room
Overall, we enjoyed our stay at this hotel. Our biggest complaint was that there was no steak restaurant or beach-side restaurant. Meals were all inside and semi-formal. We missed the freedom of having a beach-side buffet. The room was large and clean. We especially loved that all the rooms had ocean-view balconies. The shows were mediocre and not very professional. During our stay, we couldn't go into the water because of the undertow, but the beach was nice. Fantastic pools. We enjoyed our stay, but probably wouldn't go back.
TripAdvisor Traveller Reviews
Great place but the service is not compatible
The place is amazing but the employes are a little bit rude if you don't tip them in the begining. Excepting the entertainment staff! A great team and very creative! The manager of Cocay restaurant (Felipe) is very kinde and attentious.
Food was good for an all-inclusive. Our room, a Presidential Suite, was dated but nice. Our biggest beef was the uncomfortable bed - it was awful, and the pillows werenâ€™t much better. We had a couple of wicker chairs in the room that also ranked well below comfort for seating, but it was only a week so we will recover. We were told that those suites are going to be renovated, so hopefully they start with the beds. The time share up sell attempt was annoying and should be done after a great week at a resort, not early on when you are still trying to decide whether you would come back or not, but that is just my humble opinion. It was very windy the week we were there and the patio door rattled a lot - bring a shim (business card works).
Cannot get a reservation for a group of 10 at any restaurant
Stayed here for four days last week. Hotel is nice and accommodations nice as well. Sadly, we tried each night to get a reservation for our party of 10 and were told no tables available. We had to eat at buffet for all of our meals. Disappointing.
Service at pool was great, but very dull atmosphere. They need some kind of music at the adult pool. Although wasnâ€™t really an adult pool as there were kids there too.
Just a side note, was attempting to buy a hat at gift shop ( i forgot mine) and was treated so terribly by the gentleman running the shop during my two attempts to buy a hat that i just went without.
Our third time and it gets better each time. All the staff are always friendly and making sure you are taken care of. The beach bar bartender, Lorenzo, was outstanding. He was professional but made your time there fun.
I cannot begin to tell you how much I enjoyed my stay here! From the moment I was dropped off, every aspect of my vacation was amazing. I was offered the opportunity to upgrade to the Royal Tower. If you get the chance, do it! A luxurious suite with a jacuzzi, private concierge (so you never have to struggle to get a dinner reservation a the specialty restaurants; speaking of which, they are all incredible! Thee grounds & beach are immaculate and there are plenty of lounge chairs for relaxing. I canâ€™t wait to come back!
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