Oasis Palm

All Inclusive    

Exceptional Values!
Honeymoon: Bottle of sparkling wine, fruit basket, honeymoon dinner with a bottle of house wine, and room upgade (based on availability, mininum 5 night stay).
Family: Two kids 12 & under Stay, Play, and Eat Free.

Family of Five: Families of five may share the minimum room category with existing bedding (two adults and up to three children 12 years and under).

Oasis Palm offers family friendly fun in a fantastic location. This all-inclusive resort is located at the north entrance to Cancun's hotel zone and sits on a picturesque white-sand beach.

Oasis Palm features exciting amenities, activities for all ages, and exceptional cuisine. Work up a sweat in the gym or relax your body and soul at the spa. Splash in the spectacular free-form pool or play in the Caribbean sand. Young guests will enjoy the kids' club, which features a pool, restaurant, overnight camp, amphitheater, and activity rooms. Oasis Palm offers six restaurants and eight bars.

Take in splendid views of the Caribbean Sea or Nichupte Lagoon from one of 470 rooms that reflect a modern Mexican style. Great memories are waiting to be made at Oasis Palm.

Find more information about Oasis Hotels & Resorts.

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This resorts spot on the north end of the island means calm water and gentle waves lapping over the white-sand beach. Downtown is 4 km away.

Local Phone: 998-848-8600
Toll Free Phone: 1-800-44-OASIS
Fax: 610-359-6625
Barber / Beauty Salon
Business Services
Car Rental
Currency Exchange
Disco / Nightclub
Laundry / Dry Cleaning Service
Meeting Rooms
Physician on Call
Shopping Mall Nearby
Number of Pools: 1
Outdoor Pools: 1     
Features swimming pool with a view of the Caribbean Sea.
Grand Oasis Cancun
Par 3 Executive 9 hole golf course.
Holes: 9
Green Fees: Fee Required`
Cart Fee: Complimentayr
Club Rental Fees: $15
Lessons Available
Number of Courts: 1
Outdoor Courts: 1
Court Fee: Complimentary
Water Sports on Site
Fishing: Additional Charge
Sunfish Sailing: Additional Charge
Scuba: Additional Charge
Snorkeling: Additional Charge
Paddle Boats: Complimentary
JetSki / Waverunner: Additional Charge
Wind Surf: Additional Charge
Health Club / Spa
Aerobics: Complimentary
Jacuzzi: Additional Charge
Massage: Additional Charge
Nautilus Equipment: Additional Charge
Sauna: Additional Charge
Spa: Additional Charge
Steam Room: Additional Charge
Manicure / Pedicure: Additional Charge
Facials: Additional Charge
Rooms are located within the main pyramid structure and offer a splendid view of the sunset over Nichumpe Lagoon and the Caribbean ocean. The Oasis Palm is a family-friendly All-Inclusive style resort. At the Oasis Palm, we allow 3 children and 2 adults in a room. The reosrt offers connecting rooms wit specially designed rooms for kids. Exciting Kid's club with great activities. Beach: Set along nearly 200 meters (650ft) of powdery white sand in Cancun's Hotel Zone and because the sea is shallow at this end of the island just more four feet deep and calm, extremely kid friendly. Check-in: 3:00 pm
Check-out: 12 noon
Total Rooms: 470
Year Opened: 1981 Credit Cards: Visa, Master Card, American Express
Wireless internet use fee $20 per 24 hours period. Public areas have limited use. In-room safe deposit box fee $5 per day. All rooms do not have a balcony or terrace.
King or two double beds. Garden or Sunset View. Private bathroom. Minibar restocked daily: bottled water, beer. Bath amenities.
1 King Bed or 2 Double Beds Rollaways Available, Rollaway Charge:
Crib Available, Crib Charge:
Other Amenities -
Air Conditioning
Non-Smoking Available
Hair Dryer
Radio Alarm Clock
Room Safe
One king or two double beds. Ocean View. Private bathroom. Minibar restocked daily: bottled water, beer. Bath amenities.
1 King Bed or 2 Double Beds Rollaways Available, Rollaway Charge:
Crib Available, Crib Charge:
Other Amenities -
Air Conditioning
Non-Smoking Available
Hair Dryer
Radio Alarm Clock
Room Safe
Two conjoined rooms, one for kids (two double beds) and one for parents (one king bed). Private bathroom, Minibar restocked daily: Bottled water, beer. Teo flat screen televisions. Ocean or Sunset View.
1 King Bed or 2 Double Beds Rollaways Available, Rollaway Charge:
Crib Available, Crib Charge:
Other Amenities -
Air Conditioning
Non-Smoking Available
Hair Dryer
Radio Alarm Clock
Room Safe
Oasis Palm features 1 meal plan options:
All Meals, Drinks & Tips
There are 6 Restaurants at Oasis Palm:
Dols Lunas - A la carte restaurant featuring pizza and Italian cuisine. Open for breakfast, lunch and dinner.
Sushi Bar - Mexican suchi fusion. Open for lunch.
Isla Mujeres - Snacks. Open only for lunch.
La Cantina - Mexican gourmet restaurant.
La Bamba - Veracruz seafood. Open for lunch and dinner. Reservations required.
Xtabentun - Buffet and Yucatan Corner. Serves international and Mexican cuisine. Open for breakfast, lunch and dinner.
Daily Activities & Entertainment:
Fitness Center, Non-Motorized Water Sports, 9-Hole Golf Course (near-by), Kid's Club, Cooking Lessons, Game Areas.
Nightly Activities & Entertainment:
Dinner & Entertainment Shows, Mexican Culture & Folklore, Disco, Cantina Bar, Evening Shows, Beach Parties
Cooking Lessons, Disco, Movies, Game Areas (Wii ans Xbox), Overnight Club, Pool/Slide, Playground Activity Classes.
Applicable Ages: 4 to 15 years old
Program Fees: Complimentary

Children's Facilities
Game Room
Teen Disco
Children's Pool
Babysitting Fee: $
Advance Notice for Babysitting: 24- Hour notice

Apple Vacations Customer Satisfaction Score
Hotel Average
What to expect
Food Quality
135 Recommend
135 past Apple Vacationers would recommend Oasis Palm to their friends and family

Latest Apple Vacations Review >>
TripAdvisor Web Reviews
Based on 2926reviews
What to expect

Apple Vacations Traveller Reviews
Sep 07 2017
Great overall
Customer Rating: 

Food Bad
Mar 16 2017
Hotel was decent for price. Beach and pool nice. Bar on beach you will wait 20 to 30 min for a drink so miswell stay in line. Food choices are very poor. Breakfeast was about the best meal not many choices.
Customer Rating: 

I should have stayed home
May 26 2016
This hotel was not a comfortable place to stay. My room was hot (air conditioner wasn't working correctly). No coffee maker was provided in the room. The coffee shop they had open had terrible coffee, and they did not have creamer. The staff was helpful when you tipped a lot of money. Otherwise they were not very friendly or helpful.
Customer Rating: 

Oasis Palm
Aug 08 2014
The hotel staff worked constantly to keep the pool and beach areas clean. The staff providing daily activities were enthusiastic and friendly. The wait service at the buffets was inconsistent. The nightly shows we're entertaining but sometimes in a cheesy way,such as the Michael Jackson show. Overall, I would recommend this hotel to those who are looking for a clean, pleasant resort without luxury.
Customer Rating: 

Just OK
Jul 29 2014
When we booked this hotel, we read the reviews and knew we would get what we paid for. It is family friendly. The shallow water was good for kids, the kid's supervised area was wonderful, but everything else was very fair. I would not recommend this hotel to anyone and I would rate it a three apple. Not four. Read all the reviews and be prepared. If you don't expect much, then you will have a good time. I will suggest going to the sister hotel if you want waves in the ocean. However, we were surprised they didn't have transportation. We had to get a cab and go over. Now, that was a hotel!
Customer Rating: 

All inclusive not what it is supposed to be
Jun 30 2014
When we got off the plane and looked for the Apple rep, he was not looking for us because we where not on the correct list. The flight information on his documents was incorrect. We then get to the hotel and get told there is "two" types of inclusive. We are the purple band so we can only eat at 2 restaurants. They "upgraded" our room but made it more difficult to walk up to the bar because we had to walk out of our hotel tower and across the pool to the other hotel. Everything was in the other hotel. It was a hassle! Then we are harassed by a timeshare company that didn't want us to meet with the Apple rep for tours. Then in our room the water came out yellow in the shower and the blankets smelled dirty. I wish I would of been told about the different levels of all inclusive upfront. Also some of the workers at the restaurants would make comments of why my 6 year old doesn't speak Spanish. That is none of their business and they should of not been saying anything to me about that!
Customer Rating: 

Very disappointed with the hotel service overall. Lines for everything elevator, restaurant ,they lie about all inclusive you're limited on everything , an the worst part there is bedbugs on their rooms. Won't ever book on Oasis hotels again.
May 01 2014
Very disappointed with the hotel service overall. Lines for everything elevator, restaurant ,they lie about all inclusive you're limited on everything , an the worst part there is bedbugs on their rooms. Won't ever book on Oasis hotels again.
Customer Rating: 

Worst Hotel Ever!
Apr 01 2014
From the minute we walked in the service was horrible! Front staff was walking around and not helping people check in! I had to ask three different people for proper line to check in! We paid for ocean view room and were told that although we had view we didn't have windows that open or balcony! Hotel has 6 restaurants but we were only able to eat at two of them!! Lines to eat were ridiculous and food was flavorless. Hotel is extremely understaffed and staff are not friendly! I would never ever stay there again!
Customer Rating: 

Great stay at the Oasis Palm
Mar 19 2014
Stayed 7 nights at the Oasis Palm with 4 friends over spring break, all college students. We had such a great time during our stay. The hotel staff was working round the clock and it was very clean. The food was decent in the restaurants, every night had different things, tons of options. The bartenders were good, drinks strong and the wait was never too long. The beach/pool area very cleanly and had music going all day. Nightlife at the hotel was decent, the club there was always pretty busy and had a good time there. We went during college spring break so it was tons of kids everywhere, so that was great, always something going in. Everyone was very respectful so families and older couples could still enjoy themselves. Only thing was the rooms felt a little damp and had the moist smell, but it is year round tropical weather so that is expected! I would recommend this hotel to others. Seen some pretty negative reviews but felt they were false. We were kind of nervous on going after seeing them online but were very impressed with everything.
Customer Rating: 

Our hotal was Oasisviva
Feb 21 2014
This was our 3rd time in CANCUN and so far our Favorite resort, the hotel it self is a little out dated but the staff, food, drinks were grate. They had the best beach side so clean and big lots of chairs and big beach beds and every room is Oceanview! Over all we loved it all and grate location in town to walk around or even do some shopping!!
Customer Rating: 

Jan 19 2014
The total trip cost was appropriate. You get what you pay for. you should not hear the disco from your room. Your maid should probably be done by 3:30 instead of 5:30? Beach towels should be available before 10:00? They probably should not run out of beach towels? We spend little time in the room. It was clean and we had clean towels. The food was acceptable. Beach food had long lines. The Grand Oasis should have its own beach food. Bars were acceptable but lines increased as people from the Grand showed up. The only thing keeping this hotel from being great is lack of keeping up with the customers from the grand oasis palm.
Customer Rating: 

TripAdvisor Traveller Reviews
Entertatment(Staff)-Olyimpia Barragan
anjumsyed007, London, United Kingdom
Wed Sep 20 08:52:19 EDT 2017
Olyimpia was so kind and caring to me and my mum, who had knee surgery a few months ago. Olyimpia was very patience and treating us good in the oasis palm hotel For this we had a great time. I would recommend this hotel everyone that wants to stay or come to Cancun.

Our 25th anniversary, the best...
jfmartinez2467, Covina, California
Thu Sep 14 08:34:48 EDT 2017
you need to consider this resort, family, well equipped, well maintain, the response to your request are immediately, BIG 5 to Luis crew leader at the Agave,, Made my wife so special making the owe some Mayan Coffee, AT THE TABLE. Me and My love where so amazing pampered,,, Another Bernardo at the front desk, 5 stars service,, we arrived at 2 am on an early flight, he accommodate for us to rest, the next morning we were checked in at 10 am, instead of 3pm, that was 5 hrs early, we had to rest after the long flight from LAX, our sponsor travel agency had ask for rooms with no view well get got ocean view Balcony view, and every day champagne for our anniversary, swans hearth shape towels and clean linen changed daily,,, THAT WAS A PLUS for my wife AGAIN,,, then we decided to stay one more day, and the front desk give us a special rate 50% off from regular price, they room service stuff VERY ATTENTIVE,, not to less for all other areas, bars, buffets, sport bar,,child pool, and being next to Captain Hook deck were you go to the sailing night trip and show, ONE last detail, to enjoy is great, with family, no surprises since is 3 miles away from the main night club areas, but close by is decide to sleep the kids and go have a bit of crazy time,, Not say more, GO and experience,, My wife and I had travel to Orlando, Vegas, Utah, Chicago, Indiana, Phoenix, and other places, Cancun and the Oasis Resorts, A place to go back Yesterday,,,, Muchas Gracias,,see you again soon,, The Martinez

Family vacation
Karla E João J, Whitman, Massachusetts
Mon Sep 04 20:41:21 EDT 2017
We spent a couple days with my parents, my brother's family and mine. We hade so much fun, a good resort all included, kids pool and entertainment all day long, a lot of different restaurants with a good food. Friendly staff. Great experience

Great Time at the Oasis Palm
Bentman007, Long Island, New York
Fri Sep 01 13:14:57 EDT 2017
This was my family's third visit to The Oasis Palm resort and we love it more every time! Perfect place for a family vacation. It has a beautiful beach and pool area with many good restaurants, and everything is very clean and well kept! The Kids Club is great. It has many activities for the little ones.The entertainment staff have fun activities planned throughout the day for everyone by the pool area. The staff is amazing. Startjng with the director of the hotel Ms. Adelaida Arzola to the entertainment staff ( Heidy, Alejandro, Carlos, Juan Carlos, Ivan, Benjamin, David and Eddy), The actors (Juan, Fernanda, Melissa, Ivonne, and Carlos), the pool waitress Laura, the capitan of the restaurant “Los Agaves” Luis and Julian our waiter, Gustavo the capitan of the restaurant “Las Palmas” and the friendly people at the concierge desk (Leidy and Alejandro). Laura the Palm Pool waitress was great and was quick to get you a drink. Overall the staff, the hotel, and everything made our stay truly enjoyable! Can't wait to visit again!

HERVIN our SAVIOR!!!!!!!!!!!
Vera M,
Fri Aug 25 12:50:16 EDT 2017
To begin with our travel agent booked us at the wrong hotel. I hated everything about the first day at this hotel. We were supposed to be at the Grand Oasis Cancun, their sister company. We were given an upgrade to the Grand Oasis Palm on the ground floor because we are smokers the terrace was great. Room was 2 queen beds pushed together which was fine. Hot water took forever to get hot and every time someone was in the shower or flushed the toilet or used the bathroom sink the room would fill with the smell of raw sewer.... So Annoying Some of the workers are not that friendly and found myself having to remind some that the color of money is green no matter where you go. Food not that exciting. But i do love me some "Pancita" (Tripe for those that do not know) and they had it almost every day. The Seafood restaurant they have is ok but I loved the Grilled Octopus in Ink. At Agave I loved the Fig and Cheese salad with Honey Dressing. On to the fun at the beach. 1st it's not PRIVATE at all and found myself saying no Gracias quite often but it was the same 5 vendors that walked up and down. It is a self service beach area, meaning at 7:45-8:00 am you go to the towel hut and pick up beach towels and go find some prime real estate under a hut. For the most part other patrons respect if the chairs are taken. Our number 1 server on the beach hands down the best of the best I have encountered is the famous HERVIN!!!!!!!!!!!!!!!!!!! He is so very polite and would constantly ask if you wanted any drinks. Once he saw you ordered the same drink often the drinks would just show up without asking (now that's the way to vacation). The activities staff (i.e. volleyball, pool games) were excellent in getting people to join together for a very competitive game of volleyball. We were there for 8 days. I would only return to this hotel again for the calm waters and HERVIN

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