Apple Vacations Customer Satisfaction Score
What to expect
1533 past Apple Vacationers would recommend Royal Solaris Cancun to their friends and family
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TripAdvisor Web Reviews
What to expect
Apple Vacations Traveller Reviews
The room needs upgrading, especially the bathroom. The food was excellent and all the employees were very courteous and helpful.
Good stay overall
The only thing I did not like was that when we arrived we were given a single bed and paid for a double. When we went down to ask for a different room they were nice and gave us another room. The problem lies here. The room that was assigned to us was not vacant and turns out we walked in the room while someone was sleeping. We immediatly went back down to the receptionist and let the room was not vacant. So, after a long day of flights we were worn out and just want somewhere to lay our things, but instead of staff just finding us another room they were trying to find out why there was someone in the room they gave us. We were exhausted and would have appreciated if they would have found us a room first then they could have figured the problem on their end afterwards. There was no need to have us standing there for another 20 min, hungry and tired. Also, the beds were real hard and flat and the rooms have no ventilation which makes the humidity worse. Other than that everything else was great. Staff is amazing!
Will definitely be back!
We took our daughter on our second time visiting Royal Solaris and it was wonderful again! The hotel staff is so attentive and friendly! They give the sense that they truly appreciate your visit! Our favorites were the pool side bartenders Robert, Everardo, and Armando. Our favorite pool entertainment people were Martina, Mathias, Alexander, and Eugenia. The food is pretty good, we especially loved the pizzas and sushi! The only thing that could be improved is the comfort of the beds. They are somewhat hard. All else is wonderful!
Quick stay at Solaris
Our stay at the Solaris was 3 nights 4 days. We upgraded to an ocean view balcony with jacuzzi and it was THE best decision I have made. Beautiful views!! The food was ok. NOthing spectacular but also very eatable - we didnt miss a meal. Bottom line, we have had better. Usually when we do these all inclusive things that servers are jumping to serve us....this place, they were not very thrilled to have us order - even with tipping them. All in all, it was a great vacation for the price. We found the best deal and the upgrade room #1100 was icing on the cake.
Travelers from Philadelphia
My husband and I thoroughly enjoyed ourselves at royal Solaris. Everything was perfect! One thing I would change is that you had to pay for the Wifi but other then that, we would definitely stay again. The pool grounds and the beaches were beutiful and you could always find something you liked to eat. The best part about our trip besides the cost, was the service. Mexico is our new go-to vacation place.
The hotel and staff were wonderful but the entertainment could have been better-both at the pool and in the evening in the hotel bar.
Traveling with my girls
The hotel staff were all wonderful! The bar staff were great and the drinks were made to order! The food was really good even the buffet foods were very well presented and fresh. The hotel was exceptionally clean . Overall wonderful vacation!
The hotel was nice, clean, and the staff were all great!
Average at best
check in staff was impossible to understand. Toilet didn't work in 1st room. Drinks were watered down. Food was good.
The pool bartenders are the BEST
Best vacation of my life!
I can't say enough good things about this vacation. THe hotel staff were fantastic and took care of every single need. The room was cleaned perfectly everyday, and everything was in its place. Beautiful beaches, fantastic food and superb weather. Couldn't ask for more, and can't wait to return next year!
TripAdvisor Traveller Reviews
The Right Spot!
This was the right pick for the beach and for a fine dining experience at the Rosmarinus restaurant! We walked the beach in both directions for quite a ways and this was definitely the best pic especially for the price with the widest section of beach without allot of rocks. The views are beautiful from the hotel, there was nice entertainment every evening, the pools were clean, and the hot tub is huge! This staff was accommodating and gracious, and especially the restaurant staff at the Rosemarinus!
This is our second trip to Royal Solaris, Cancun. Another great experience. This place does not have all the "bling" , but that is not what makes it home. Great food and excellent staff. This time the drink service in the restaurants was a little slow, however we made out fine. The entertainment staff is great with the guest(especially the kids). They put on some awesome shows daily. The rooms, pool area, restaurants, lobby, and beach are very clean. We are new members, Jessie and Enrique were awesome. If you have never had a spa treatment you must go see Lynda and Lulu. Very professional and respective therapist. Ready to start planning our next trip.
Fun Fun Fun!
We love this place the people that work there will go out of their way to make you happy. The entertainment is one of the best Martina, Freda, Johnny, Oliver, Elder, Matt and all the others work so hard to make your vacation perfect! The food is always good there is always something new to try. For dinner if you don't get Darvin as a waiter your missing out. He is one of best at serving you. You never want for anything when he is your server. Pools are the best always kept beautiful! Our rooms were cleaned everyday to perfection! Last but not least the night shows at the resort are the best. I promise you that you want be disappointed and if you see one you will go every night to see the next one! All I can say is Royal Solaris has everything you can ask for and you want beat the price! We get our money's worth every time we go! Thank you Royal Solaris and everyone that works there!
Trip to Cancun
I stayed at the GR Carib part of the Royal Solaris Hotel Management,
We were very pleased with the Hotel Manager: Jorgen who guided us
to our room. Even though he was busy he took time out of his Schedule
to help us. Also like to thank Daisi for her wonderful service in cleaning
our room and Elias, Estafano for their wonderful service.
Customer Service was Excellent, location great, Food was great too.
The only snag there is no FREE WI-FI, other then that 5 stars ( *****) !!!!
Highly Recommend it!!!
My friend and I visited Cancun this month for the first time and had a phenomenal time. From the entertainers to the staff, we felt extremely welcomed and were overall satisfied with all the resort had to offer. The entertainers Martina, Eugenia, and Matias made our vacation that much greater with their lively spirits and especially the entertainer Eder, who was beyond fun, interactive, and friendly, adding to our overall amazing experience. I'd highly recommend this resort.
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