Apple Vacations Traveller Reviews
Another Great Stay!
3rd Visit to this resort and another great stay! Love this place!
Bar tenders were friendly and quick, pool and beach were beautiful, and we were upgraded to a master suit with a balcony which made the trip even better. As for negatives, the food was not very good and it was always cold, the front desk staff were very limited in english so there was a lot of miscommunication, and the maids failed to come to our room a few times
Staff at the hotel were great. We got upgraded to a larger room with a balcony at check-in which was great. We traveled also with an infant and hotel staff was great accommodating our needs including providing a crib in our room. The hotel was extremely clean (albeit a little old). The beach and pool areas were great as well. My only comments for improvement are that:
- Some areas are a little hard to traverse with a stroller (steep or non-existent ramps). Staff was great helping us carry the stroller up or down steps as needed.
- I wish suite options were available at the hotel. My mother came on the trip to help with our 4 month old son. We all stayed in the same room which was comfortable; however, a hotel sized room can start to feel small after a few days. We were definitely grateful for the upgraded sized room
- Food overall was good, even great on some occasions; however, some days were lacking. Having a different cuisine every night provided great variety but quality of the food could be more consistent.
Really nice stay at this hotel overall. At check-in, we were duped into believing that our room wasn't ready, and were assigned a woman who was supposed to show us around, but in fact was relentless in trying to sell us a membership. I finally demanded our room keys, and she wouldn't let up. We continued to see her in the lobby during our stay where she kept pitching us. Otherwise, the pool is really great, but claim your chairs by 9am or else you'll be straight in the sun! Beach was beautiful. Food overall really nice as was the service. We'll definitely go back next year!!
The room needs upgrading, especially the bathroom. The food was excellent and all the employees were very courteous and helpful.
Good stay overall
The only thing I did not like was that when we arrived we were given a single bed and paid for a double. When we went down to ask for a different room they were nice and gave us another room. The problem lies here. The room that was assigned to us was not vacant and turns out we walked in the room while someone was sleeping. We immediatly went back down to the receptionist and let the room was not vacant. So, after a long day of flights we were worn out and just want somewhere to lay our things, but instead of staff just finding us another room they were trying to find out why there was someone in the room they gave us. We were exhausted and would have appreciated if they would have found us a room first then they could have figured the problem on their end afterwards. There was no need to have us standing there for another 20 min, hungry and tired. Also, the beds were real hard and flat and the rooms have no ventilation which makes the humidity worse. Other than that everything else was great. Staff is amazing!
Will definitely be back!
We took our daughter on our second time visiting Royal Solaris and it was wonderful again! The hotel staff is so attentive and friendly! They give the sense that they truly appreciate your visit! Our favorites were the pool side bartenders Robert, Everardo, and Armando. Our favorite pool entertainment people were Martina, Mathias, Alexander, and Eugenia. The food is pretty good, we especially loved the pizzas and sushi! The only thing that could be improved is the comfort of the beds. They are somewhat hard. All else is wonderful!
Quick stay at Solaris
Our stay at the Solaris was 3 nights 4 days. We upgraded to an ocean view balcony with jacuzzi and it was THE best decision I have made. Beautiful views!! The food was ok. NOthing spectacular but also very eatable - we didnt miss a meal. Bottom line, we have had better. Usually when we do these all inclusive things that servers are jumping to serve us....this place, they were not very thrilled to have us order - even with tipping them. All in all, it was a great vacation for the price. We found the best deal and the upgrade room #1100 was icing on the cake.
Travelers from Philadelphia
My husband and I thoroughly enjoyed ourselves at royal Solaris. Everything was perfect! One thing I would change is that you had to pay for the Wifi but other then that, we would definitely stay again. The pool grounds and the beaches were beutiful and you could always find something you liked to eat. The best part about our trip besides the cost, was the service. Mexico is our new go-to vacation place.
The hotel and staff were wonderful but the entertainment could have been better-both at the pool and in the evening in the hotel bar.
Traveling with my girls
The hotel staff were all wonderful! The bar staff were great and the drinks were made to order! The food was really good even the buffet foods were very well presented and fresh. The hotel was exceptionally clean . Overall wonderful vacation!
TripAdvisor Traveller Reviews
Royal Solaris Cancun Experience
My overall experience at the Royal Solaris in Cancun was amazing!! The staff was friendly and helpful. We upgraded to the Premium bar. The bartenders there were so nice and engaging. There seemed to be food everywhere....and it was GOOD!! They have a show every night. We saw a few and they were AWESOME!! Outside at the pool was so much fun!! That has a lot to do with the ladies that were heading up the fun. Frida, Eugemia and Martina (as beautiful as they are) provided the activities poolside (SO MUCH FUN!!!!)
I would DEFINITELY come back again!!
If there was one thing I'd ask of the Royal Solaris is to add a luggage rack to the rooms. (one isn't enough) =)
Loved our first all inclusive vacation
One month ago (April 2018) we spent a week at the Royal Solaris. We had the best time. The pools and beach were spectacular - toughest decision of the day was whether to go to the pool or the beach and what/where to eat! The hotel is older, but has been maintained beautifully - very clean and welcoming. The food was well prepared and presentation was excellent! What made this experience so gratifying was the attention of the staff! We could not have felt more pampered each day by everyone we encountered. Beginning with our breakfast staff (Francisco, Ismael, and Irwin) we were off to a great start! Our omelets were prepared beautifully with a smile by Loizaro Prince. Once we got outside to the pool or the beach we were in the very capable hands of Rafael or Saini - no request was too great. They were helpful and attentive all day long. Questions were answered with a smile and when asked for suggestions, they happily responded. Several evenings we ate at the Rosmarinos restaurant where our waiter, David, could not have taken better care of us! One night we asked for churros for dessert and he magically made them appear!
We would return to the Royal Solaris because of the wonderful treatment we received from the staff!! Keep up the good work!
Cindo de mayo
I loved everything about this place, it has advantages because there are multiple resorts connected and always events and something to do. Paco and carlos were aweome checking us in. The girl who played princess leia and the girl who hosted tequila volley ball definitely increased the fun we had in the pull area. I work in hospitality in America and these people definitely have there own game. I cant wait to come back. I did enjoy the theater as well its live nightly. Only complaint would be coming back to reality after words and no more all inclusive fine dining! Haha thanks royal!
First time in cancun
Very good place
The only bad thing was not WiFi, other thing they can do better is more restaurants and better food selection☺the pools and bedrooms very clean,excellent people so friendly , probably I will be back soon.
Perfect Destination Wedding Location!
We had our wedding at Royal Solaris on May 6 and are still blown away by the amazing service we received and the way the beautiful night turned out. Rosa and Ana were stellar wedding coordinators and had every little detail under control. They were so patient, organized, and professional- they made our day turn out beyond our expectations. They are huge assets to the hotel and I would highly recommend them to coordinate any wedding or event in a heartbeat. Ladies, thank you so much!
Linda in the salon did my hair, makeup, & nails for the big day and was wonderful. We also want to give a shout out to Limberth and all of the other bartenders and waitstaff that helped our night go off without a hitch. The food was delicious and the service was spot on- we sincerely appreciate all of your hard work!
Our 50+ guests are still reaching out letting us know how much fun they had and even saying it’s the best wedding they’ve ever been to. Thank you @RoyalSolaris for making our big day absolutely perfect for us! #WeddingsBySolaris
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