TripAdvisor Traveller Reviews
This was my first time at an all-inclusive resort and it exceeded my expectations. One of the unique aspects is that there is a jungle in the middle of the resort with lots of wildlife--it is amazing to hear the howler monkeys in the morning and see the peacocks and lizards walking on the boardwalk. The food was good and the staff were very friendly. I would definitely recommend this place to anyone looking for a beach resort experience in Mexico
Always treated like family
My wife and I have visited this resort close to 20 times and we will return again in the spring. We have tried a few other resorts and none have compared to the Tucan. It is just the perfect size, the wildlife and fauna are unbelievable and the staff is amazing. You can walk anywhere without too much effort and the resort is still large enough to house a jungle down the center of the 2 resorts. There are peacocks, coati (lemurs) howler monkeys, agouti, parrots, koi and more. My wife eats a plant based diet and had no problem finding something to eat. The italian restaurant always provides a great meal with excellent service. Drinks were plentiful with a good variety to suit any taste. The first thing we do upon arrival is to locate our favorite employee and bartender Raul. It was really nice to see him working in the lobby bar where we spend each evening. He provides above and beyond service, conversation and we consider him a dear friend. We would also like to thank the hotel manager Yohel, he does a great job and his attention to detail is unparalleled.
My daughter and I stayed at this wonderful resort for 9 days in September. We were most impressed by how friendly and welcoming the staff is. Martini was our favourite concierge. He greeted us with a warm smile and was super nice. He was especially helpful in answering our questions about the resort and helped us with dinner reservations. The accomodations were excellent, very clean and the beds were very comfortable. We enjoyed ordering room service a couple of times and the service was very quick. The beach did have lots of seaweed the first few days but that was probably due to hurricane Florence. The staff were out there everyday doing their best to clear it away. Then the next days after, there was hardly any seaweed and we had no problem enjoying a swim. The pools were nice and very clean. We stayed at the main pool and enjoyed meeting the entertainment group called the Starfriends. They were great at getting people of all ages involved in fun activities. One of them was kind enough to have lunch with my daughter when I wasn't feeling well one day and another one repared her sandal when it came unglued. Everybody at this resort works really hard everyday to ensure the guests are enjoying themselves and having a good time. The shows at night were good. We especially enjoyed Rock night and Boogie night. This resort has a jungle area in the middle with lovely rustic stone paths, little bridges, waterfalls and all kinds of wildlife. You can see peacocks, flamingos, ducks, coatis, iguanas, swans, agoutis, tucans and howler monkeys. The buffet is good although the selection is not huge as this is a smaller resort. My only complaint is that the meat such as the breakfast sausages, steaks and beef are a bit too salty.The restaurants Ă la carte were very good. We especially liked the Mexican and the Steakhouse. The Japonese was also good but thought it took too long to get served. Overall we enjoyed our stay at this resort and would return again.
A beautiful resort - our second time there. Unfortunately I won't likely be back due to getting sick on either the food or water. I was there for a week, on day 3 I had serious stomach issues that made the rest of my stay unenjoyable. I didn't eat or drink off the resort premises and this is my 3rd time to Playa Del Carmen. I don't get sick - ever, I have no idea what I ate or drank but it wasn't fun.
Best Family Vacation EVER!!
Booked my family vacation at The Iberostar TucĂˇn for 8 nights and I canâ€™t complain about anything. The atmosphere here is amazing with the jungle and animals that roam free. The best part of my vacation was the wounderful people who work here they make this resort magical. If your thinking of bookinf this resort with children I would say DO IT! The STAR FRIENDS have always made it their job to include everyone and know your name. My children have made friendships with the Star Friends In the kids club! Good job Alan ,Fernanda, Ana Luz and Estephania !!!!!
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