Apple Vacations Traveller Reviews
upon arrival it took three tries to make the roomkeys work #4 success ...then a horrible beeping noise upon entering to find that the safe didn't work...hours later we got maintenance to fix the safe in the interim we were offered another room....were given the key to go check it out only to WALK IN ON A GUEST JUST GETTING OUT OF THE SHOWER STARK NAKED ... SHE SCREAMED I SCREAMED AND I COULD HAVE BEEN SUED/KILLED/CURSED ETC THIS IS INEXCUSABLE AND I EXPECT COMPENSATION TO BOTH GUESTS THE NAKED LADY AND ME END OF STORY
I have very few complaints. The pool was too warm. And there was a considerable amount of seaweed on the beach. Overall, it was a fabulous stay. We had (4) generations aging from 3 to 84. All had an excellent time. This is my 2nd time at that resort. I would come again.
The hotel staff are wonderful in the restaurants, bars, entertainment and maid service. The pool was exceptionally clean. You never want for a drink with the awesome wait staff. The rooms were good - not plush but clean. The beach is beautiful. The ocean has waves which was a lot of fun. My only negative with this resort is the lack of beach chairs. I was on the beach at 8:30 every morning and only one day did I get a chair at the beach. You travel all this way for the beach - not the pool!! Get many more beach chairs - policing the "reserved" chairs does not work. The rest of the resort was great, especially the staff!
Iberostar Tucan - Even with rain for 4 days
Took my elderly parents for a long weekend there, Great hotel, great staff, great food, Terrible Weather! Rained from the time we got there until we left, but the staff couldn't do enough for you! The disappointment from the weather you cant change, it was still a great vacation
Great Family experience
Overall great experience for family vacation. lots to do or just sit at pool and beach and relax. food and drinks were great and tropical setting was beautiful.
Of all the hotels I've stayed on I think the Iberostars have the most talented entertainers and the most cheerful staff.
This was our 5th time at the Iberostar Tucan and as always our stay met or exceeded our expectations. The property is well maintained and clean. The staff is fantastic and are doing an incredibly job making your vacation special. We love it at Tucan and will be back. Thank you!
A great place to get away
We found this resort mostly excellent. The food was not up to what we had thought it would be. The service in the morning in the buffet was slow and the servers did not speak English well. The atmosphere and grounds were excellent. The beach was beautiful. We loved the animals everywhere and the path through the woods. We would recommend this resort to people wanting to get away and to families
Terrible Food and Service
Staff was very unfriendly and not helpful with basic requests. Beach was beautiful and a close walk to Playa del Carmen. The landscape and pool was beautiful but the lack of edible food and service ruined the experience.
Firts Time in Mexico
My family had spent seven days in Iberostar Tucan and had a wonderful time there. We were looking for a relatively small all-inclusive resort with great food and a beach that you can walk to. Excellent service. Multiple restaurants to choose from that offered great food and great service. Beautiful ocean which was warm enough to swim in and beautiful sandy beach.
Iberostar Tucan - The Neglected Stepchild
Our visit to the Iberostar Tucan was our fourth trip to an Iberostar resort in or around Mexico. We chose the resort because we wanted to stay with a chain we enjoyed and so we could visit a new part of Mexico we had not been to yet. Overall, I would only recommend visiting Iberostar Tucan if you have young children or are on a tight budget.
After checking in with the front desk, the concierge nor hotel staff offered to show us where our rooms were or give us a breakdown of hotel operations (hours of operation, towel or room service, etc). They essentially told us to kick rocks and figure it out for ourselves. When we arrived to our room we were immediately greeted by dated, and concrete, decor. Our bathroom ceiling was filled with more mold than seventy three containers of blue cheese. The bed linens were noticeably dirty...nothing screams "sleep in me" like the site of strangers hair laying gracefully across the freshly pulled back sheets. The fridge had three beers, which I chose to pour over my eyes to drown my sorrows.
The design and layout of the hotel, rooms, and pool were incredible. Very unique, very beautiful, and true to the Iberostar brand. The main pool lacked a swim up bar, but not too far away is a separate "grotto" where a small pool bar is located - essentially a hanging place for the degenerates of the resort (myself included).
Hotel staff, while kind and polite, were untrained or not skillful. On five separate occasions, we attempted to make dinner reservations, only to have had incorrect or inaccurate reservations made. During our four night stay, we were only able to visit a restaurant once. To hopefully rectify the situation we spoke to management who told us to pound sand (they couldn't help us get reservations). This wasn't a huge issue for myself as I decided to only consume liquid for the remained of the trip - beer.
TLDR; I had an okay time at an okay resort and paid an okay amount of money. If you like beer, dirty hotel rooms and staff, I highly recommend you visiting this resort.
TripAdvisor Traveller Reviews
I had higher expectations of the resort then what I got. The rooms and beach were great the food at the restaurants was as expected nothing spectacular but fairly solid.
There are animals roaming the grounds Agoutis are the largest group. There are a few peacocks and Tucans around, quite a few Quetzals, and a family of Monkeys that you can hear and see in the trees. And if you're lucky enough to live near the "rainforest" they may even come down for some food though it is not recommended to feed them.
Rooms are good but small -ish. And the worst of all diluted booze. I mean tequila that doesn't give you a buzz no matter if you take a shot or down a bottle, which we found strange but figured out when we got a Margarita at the bar in Cancun.
Great Place! Great People! Great Honeymoon!
Travelled here on our honeymoon 23.7.18 with some of our family & friends inclu 2teenagers& stayed for two weeks.
From the moment we arrived at the lobby we were greeted by staff who took our cases & were brought arrival non alcoholic cocktails-Delicious.
We checked in 6 people so check in took a little longer than we would have liked but we werenât in any hurry!
Room was in building 16 and it was clean & near to the main buffet, lobby & few restaurants. Hairdryer, towels were included. All amenities we needed were there.The air con was a god send and worked wonderfully! The WiFi is good in the room but a bit touch and go around pools.
Fridges are topped up everyday with soft drinks &water. as we were on honeymoon we also got a lovely surprise of champagne & just married t-shirts!
The pools are great too. A short walk from building 16 to get to other restaurants, pools &beach but the walk is thru the forest and great as you encounter so many different creatures including, agoutis, coaties, iguanas, howler monkeys and more! The seaweed was bad on a few days & other days there was hardly any so this is touch & go but did not ruin our holiday!
We found that if you wanted beds around main pool you need to get down there early but after a few days we would have breakfast and go down to the pools about 10am & no problems getting beds around sports pool which was good for us as it was quiet and we got to see daughter play water polo in the teen club. There are also tortoise and iguanas around that pool and occasional monkeys. The iguanas like banana and bread rolls! Take one from breakfast buffet and feed them!
Drinks are not watered down! We watched numerous times bar staff open bottles of tequila/ vodka etc and poured straight into glass! They have named spirits such as Tanqueray gin Bombay sapphire etc which was good for me. Glasses are collected around the pool regularly as are the rubbish bins around the pools. Look out for Diana âqueen of cocktails!â She is brilliant looked after us with drinks around pool all day including purple margaritas, purple rains and BBC (banana baileys coconut)cocktails! Entertainment staff including Alan, Jette, Oskar at teen club were great my daughter made friends of all ages and even met a holiday romance there! She had lots of fun and evenings played pool with them all in the theatre.
Entertainment at night was good including singers in the lobby. Lovely atmosphere.
I find some of the bad reviews astonishing & complete nonsense about this hotel! Donât let these put you off! Buffet food was great with vast choice of cuisine including fussy eaters which we also had!
We also visited the isle of contoy and les mejeures- what a wonderful trip to this protected island and if weather is good you can snorkel with sea turtles. Unfortunately weather was not on our side he day we went but it was still great. Take a visit if you can.
You will not be disappointed with this resort! We want to go back here - NOW! đ
2nd Time loved it!!
Came here 12/07/18 for 2 weeks and had perfect weather, hot and no rain or cloud really! Block 15 top floor facing the jungle.....perfect. Been in the room 15 mins and already had the Howler monkeys on the balcony!!
Buffet restaurant had a little revamp. Room was great everything worked and the maid was good.
Pool fantastic with great service from our pool girl Jema. She was lovely.
Food was good and the steak restaurant was really nice.
Check in was really quick as we were the only family checking in!!!
The seaweed was a pain but not a problem.
If you want a great holiday stay here!
Location is great, grounds and creatures are fun - but the FOOD - Horrific!
First time we have ever been disappointed by TripAdivisor resort reviews! - Spent 5 nights at Iberostar Tucan with family. (2 adults +11 and 9 year old) The location was great.The grounds well kept, with fun little creatures running around... but the food was horrific, the rooms outdated! The rooms smelled like a cross between nursing home and gym locker/dorm rooms... Entertainment was below bar. We have been to this area more than 4 x and stayed at Secrets Maroma and Karissma resorts... we tried this place because of the reviews... but to our surprise - the food was shockingly bad! We tried room service, buffet, Mediterranean and the Japanese steak house. First of all you have to share all the restaurants with both resorts - if you don't get a reservation you are stuck with the buffet - which is horrific! I have never been to a "grand buffet" where they do not have an omelette station. They had food sitting out under heat lamps - just gross. Customer service was definitely lacking. I would NOT recommend this place. For same $ - you can enjoy top notch resorts... I will never stay at Iberostar resorts - based on this experience... The pool is also shared with both resorts - smelled like urine. Probably because there is only 2 restrooms - and they are poorly identified.... I didn't see any staff checking levels of the pool while we were there... something I look at when we go to resorts. The drinks were watered down. Beds were old and hard as a rock. Our room service tray was left outside for 2 days!! We stayed in building 15 - which was near the entertainment venue which was blaringly loud until after 11 most nights... The beach - I can't hold them responsible for seaweed - but I also didn't see the resort maintain the beach well or minimize the plastic cups left everywhere... Very disappointed! Lastly, they didn't even ask our opinion about the resort. Most resorts do...this one does not..
A Fantastic Return!!!
We stayed here 4 years ago and had an absolutely fantastic holiday so we were slightly worried about returning and it being different....the good news was that it was just as good, if not improved in certain areas!
- The jungle section and animals remain the star attraction and theyâve even added some new wooden walkways.
- The kids club and entertainment teams are 100% amazing. My 6 year old had an such a great time in the kids club (and their shows) and the evening âbigâ shows were very good. Beatles night and the Rock night were the highlights.
- The a la Carte restaurants (bar the Mexican, but the buffet was better for local food anyway) were much improved and we had some great meals. The wine was good also.
- The booze is all premium, you just have to ask. I happily drunk
Tanqueray gin the whole time.
- The staff are all fantastic, Iâm really not sure where some of the other negative reviews have come from.
- Fantastic, large swimming pool.
- The hotel grounds buildings are relaxing and very pretty to walk around.
- Nice and close (and safe) to the local shops and restaurant.
- The buffet food was pretty good but felt more limited than our last stay, the food area had definitely shrunk after the fire rebuild.
- The beds are still quite hard, my back played me up the whole time.
- Whilst nowhere near as bad as previous hotels weâve stayed at you do need to be up at 730 latest to get a decent area at the pool.
- Donât be tempted to use the hotel shops, sadly theyâre extortionate, walk down the road instead.
We didnât spend much time at the beach as sadly there was just too much seaweed but that is just Mother Nature and you canât blame the hotel, and good on them for thinking of the environment by not drafting in diggers. That said, there were many, many people there everyday enjoying themselves!
My only real complaint is the spa prices, because of my back issues I would have loved to relax in the Jungle and have a massage but theyâre just soooo expensive.
Overall though another 5 star stay at the Hotel and whilst there are other places we want to visit I think weâve found or âgo toâ hotel if we decide to visit Mexico again. Thank you for a fantastic holiday!
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