Apple Vacations Traveller Reviews
Beautiful hotel, mediocre food
Hotel was absolutely gorgeous, the staff were wonderful. The food was mediocre at best, often cold in the buffet, and the speciality restaurants were not much better. Difficult to get reservations if you don’t realize you have 3 days you can book in advance. Best to do that as soon as you get there.
The safe in the room kept mile functioning. I had to spend 6 hours or more in the room while they fixed it.They had to send 3 different maintenance men each time,
Great hotel. Extremely clean Everything was excellemt!!!
In my opinion the hotel is not quite as accommodating to tour operator guests. None of the requests that we made were honored and it seemed like the hotel didn't care that this was our 4th visit. It almost seemed like there was a battle between the hotel and the tour operators since this hotel started doing their own time share thing.
Hotel great...spirit airlines horrible
overall the resort was great. However, Spirit airlines should not be an option. They charge 4 everything. We could have flown with AS for same price. Plane is cramped and had to be bused to customs when landing at dye. The fishing trip with Cpt. Rick, used by your rep was awful. The boat had such bad diesel fumes you could not enjoy the 6 he. Trip. We were a group of 5 and 3 of us got sick from the fumes and lack of fresh air. There was not a place to have our fish prepared or shipped home. Very disappointing fishing trip and a waste of a lot of money. Apple should provide reputable vendors for their customers. We will never fly with Spirit again and if that means using someone other than Apple, we will. Spirit did not offer a complimentary soft drink and charged an outrageous amount for their drinks. Then we had to listen to a sales speech, both ways, trying to get everyone to apply for their credit card. Iberostar also wasted half of our day, trying to get us to sign up for their club. They were told upfront we would not buy. Once prices were disclosed, we told them way too high even if we were interested, so the cut the price in half...really why didn't they offer that price to begin with. So we basically lost one and a half days of our vacation due to iberostar' S sales pitch and the fishing trip.
Worst vacation ever
While accommodations we're very nice we had no control over the weather. Not one day of sunshine. Food was fine. But my son had 2 of his favorite shirts stolen. Not a big deal but we found this out right after they cleaned the room. Nice place but probably won't go back to Mexico.
Apple vacations told us on booking that the junior suites offered two double beds, this is NOT true. We found this out when we arrived at the hotel and it was a problem. We ended up "downgrading" to a standard room and I am still awaiting an explanation and a refund from Apple Vacations. Keep in mind if your looking to book the junior suites that they only offer king size beds. The food was disappointing, just your typical bland food, especially at the buffet. The specialty restaurants food are slightly better, but the problem is getting reservations for them! We were able to book three reservations ahead of time, but then everyday that we didn't have a reservation i had to go to guest service to check on openings anywhere and everyday was told there was nothing but the mexican restaurant at 6p, very frustrating. However, one night we walked by the Italian restaurant and there were many tables open, and we walked in and pleaded for a table, and did eventually get seated, so worth a try! The pool is HUGE and deep, which is fine, but the water is extremely warm, probably due to the many, many, kids in the pool. Even in the "hot tub" area kids are jumping in it and use it as a kiddie pool. All the steps into the pool drop off like two feet into the water which is surprising and takes people by surprise and the two "walk in" parts of the pool are filled with kids and people sunbathing in the water. There are few places to sunbath because everywhere surrounding the pool is shaded, and even on the beach it's shaded. Everyone either brings a floaty or your forced to buy one at the store there, just to be able to float and catch so sun. The animals, and jungle vibe is cool, but keep in mind that is what you see mostly, not many ocean views. Water ran brown in the room sinks several times, so keep in mind, don't drink it. Power went out briefly too a few times. Air conditioning is limited EVERYWHERE at this hotel except for your room. The buffet, and most of the restaurants are hot and not much air circulating. The shows are entertaining, but you have to sit through an hour of awards before the show starts. This resort is best for families with young kids on a limited budget, not a romantic place or one for families with older children. Very disappointing for an Iberostar and Apple Vacations.
As Advertised, Love the Jungle
We are very happy with the hotel. We particularly liked the huge pool and the jungle right in the middle of the hotel with monkey, agoutis, flamingos, peacocks, and many other animals. The food was good for an all-inclusive.
Iberostar Tucan July 2017
The hotel appeared to have taken a step backwards when we first arrived as we have stayed there twice before. It turned out that we had the same great hotel and service we were accustomed to. Great AC in the room, spectacular beach, terrific service (callout to Antonio and Roberto who led volleyball and other activities) and the entire dining staff. Great trip!
Favorite vacation spot
We love this resort!!! We are return customers and we can't imagine staying anywhere else!
Iberostar Tucan problems
While on vacation at Iberostar, I didn't give it much thought when 2 out of 3 of us became "tipsy/drunk" in what seemed to be record time. But turn on the news and surprise Iberostar resorts have been experiencing "tainted alcohol"! When I think about it, I now realize that we were also victims of this resort. I truly feel that Iberostar should consider some type of compensation for their responsibility in serving poor quality alcohol. Also Apple, should NOT be endorsing this change of resorts.
TripAdvisor Traveller Reviews
Fourth time to the Tucan. Pretty good time overall but might be our last visit.
ARRIVAL: Traveled with my husband Nov 12-16 to celebrate my 60th birthday and retirement. Our party consisted of 15 total people that traveled from DFW, San Antonio & Houston, Texas and Oklahoma areas to celebrate. We booked Cheap Carribean and put in comments that we preferred midway down resort facing jungle, top floor and we were repeat travelers here. They didn't have any of our notes on the reservation upon arrival though after much discussion, were accommodated in bldg 13 jungle view.
My daughters family, husband and two boys age 8 & 13 were told they were on 3rd floor jungle view but got to their Tucan room and they were facing the outside street view and just dealt with it.
My other daughter and her husband and four boys, age 1, 2, 6 & 7 were in the Tucan side as well with their room on same floor but their small kids room was two doors down from them!! What a joke! They were told there are no adjoining rooms in the resort. Cheap Carribean needs to be informed of this because my daughter went to great length to make sure she had an adjoining room in her reservation and cheap carribean confirmed it was which was a lie. After the first chaotic night with absolutely no sleep with her kids NOT going to sleep, running in and out of their room all night long, she went to the front and paid $240 (which was discounted from $130./night extra to $80./night extra for the remaining 4 nights for the EXACT same room only with an adjoining room door on the Quetzal side. Our Houston friends (age 60) reserved a beach front at the Quetzal and loved it as did my sister and her fiance (age 60). Our Houston friends that we've met at this resort the past few years got two return I'm back t-shirts. Thought that was interesting, not a big deal, but we were not acknowledged for being repeat customers and did not get i'm back t-shirts. Our whole party of 15 was approached many times to buy into Iberostar stay anytime plan. Avoid this completely! They try to entice you by offering these bogus "free" stuff which is not free. It's a coupon pkg that is good for example for $20 off a $100 massage etc...
ROOMS: decent no frills, sleepable beds, cool a/c, small palapa balcony, in room safe, soap, shampoo, blow dryer, no hair conditioner. Rooms have sensors like a lot of AI where the air cuts off if doors left open or room unoccupied for X amount of time.
BEACH: absolutely beautiful, expansive in both directions. Grill area for hamburgers and hotdogs, french fries and ice cream open all day and we visit it at least once daily while there.
FOOD: lots of choices though I really struggled finding anything that wowed me the whole week. The outdoor buffets are seriously lacking from past experiences. We were allowed one a la carte for our 5 day stay one night and our whole party went to the Hibachi and it was very good and entertaining.
ENTERTAINMENT: nightly kid and adult shows were pretty decent. The kids enjoyed the super hero fashion show and the daytime kids club worked out great for them.
STAFF: always pleasant, Iberostar friends are super!
TAXI'S: $5. for a taxi ride one way to fifth street, shop or get away for a morning or evening. You can buy a round trip ticket to Cozumel on the ferry at fifth street for about $20., nice way to get on the water and watch the sunset or have a change of pace.
There's a Starbuck's and shopping center about a 10 minute walk from the resort if you go out the front gates and walk to the right.
POOLS: Expansive family pool which is pretty cold the month of November. Separate adult pool with bar and waterfall, really nice but gets pretty loud and the music is pretty skanky for our taste. Kid's pool is separate and nice if you have younger children.
DRINKS: nothing great, if you're a Dos Equis beer fan, you'll be in heaven. I don't drink beer and I'm just not a big drinker in general. I work too hard staying healthy and working out. I'd rather use my calories on food. :)
LOUNGE CHAIRS: I've been here at different times of the year. In the summer, I can never get a lounge chair around the pool or beach area. No one is in them mind you, but they let everybody save loungers with towels or shoes etc and they are left empty and saved all day. However in November, we all managed to find seats most anytime of any day.
OVERALL EXPERIENCE: We had a pretty good time overall but I probably will not return to Tucan or Quetzal again. I love the area and feel very safe walking around outside the resort. The first two days it rained heavily which was a bummer. The last three days were absolutely perfect! While there on night 2, my oldest daughter from Fort Worth came down with diarrhea and a stomach bug and got very ill. On night 4, my youngest daughter was sick the whole last day with stomach stuff, vomiting and diarrhea and was ill for 4 days total. Her husband came down with it the 4th night. After our Hibachi dinner, I woke up at 4am with the same stuff and had to be wheel chaired to my flight that morning! As I write this three days later, I am still feeling puney. :( The day we returned one of my grandsons from OKC came down with it and the couple from Houston got it the day they returned home. None of us were in the same building at the resort, nor did any of us fly in on the same flight, so obviously something was going around at the resort.
Having just stayed a few nights in iberostar Cozumel we were offered to stay our last three nights at the sister hotel iberostar Tucan. Upon accepting the offer , our taxis and ferry costs were paid for by iberostar and we arrived a little early. The check in was not smooth as it seemed the communication regarding our arrival was flawed. Note here there is a $10peso per day (.85usd) for environment just in this area that is collected at check in. No big deal. It cost $2.77 total. After a few minutes our reservation was sorted out and we were actually upgraded to a jr ste that faced the jungle. This was fun because we would sit on the patio in the morning and watch the monkeys and wildlife.
Location of the suite was midway between the lobby, restaurants and beach đźŹ–. Since This resort was not huge that again made our stay pleasant. The resort has four alacarte restaurants and a beautiful beach. The staff was not as friendly as Cozumel but were polite and quick to serve everyone. The cuisine was very good and had more options on the buffets. Drinks were quality and one of the best things enjoyed was the ice cream bar on the beach. It stayed very busy.
This hotel had more families staying and had great interactions with the kids and entertainment staff. They had a pretty good magic show one evening however I did not see any of the others.
A very nice surprise came from the onsite jewelry store FINI when they offered a free Mayan pendant. It is very nice and they did not pressure for anyone to purchase more. I would recommend the Tucan to anyone as it has lots to do, a gorgeous beach and is only about a $6 usd ($90 pesos) cab ride into playa del Carmenâ€™s famous 5th ave.
Canâ€™t wait to come back!
Canâ€™t say enough great things about this resort. Every staff member we encountered were friendly, helpful, smiling and doing everything to make your stay fabulous!
The Entertainment team ... Jefte, Daniel, Alan, Chocolate, Jesus, Alex, Karen, Adriana, the Star dancers, singers and band work tirelessly to make sure you are engaged and entertained.
The grounds are incredible, animals everywhere, small waterfalls, beautiful paths through the jungle area.
For people that require scooters, wheelchairs or strollers, there are large flat pathways that run down the outside of each side. Lovely walk, we always saw peacocks on our way, and monkeys a few times!
The food was good and plentiful. Lots of varied selection at the larger buffets; smaller, but equally good selection at the beach/pool buffets. We ate at all the specialty restaurants except the Mare Nostrum. Delicious food and good service at all of them.
Plenty of bar options and no long waits, even at the beach bar. Always lots of waiters and waitresses as well.
The beach is breathtaking except for those self centered, rude, obnoxious people that insist upon using the beach as their ashtray ... shame on you. Sorry, rant over.
We saw people of all ages having a good time, I would recommend this resort to everyone.
Things to note:
Not a lot of places are air conditioned - the rooms, 3 of the speciality restaurants, and the lobby bathrooms are air conditioned. The rest is all open concept. This was not an issue in November, lots of ceiling fans and good breezes helped.
Floors can be slippery, watch your step.
The pool is large, but can get deep if you are under 5â€™5â€ť. Nice shallow areas at both ends though.
Hands down, the best resort I have been to.
Many, many retuning guests when we were there. I canâ€™t wait to become one of them!!
Perfect for Family
2 Canadians aged 31-33 travelled with our 9 month old baby and it was perfect.
Never went to a la cart as buffet was more than adequate
Jungle between rooms and pool/beach was so cool.
Rooms were clean, cleaning staff were great. Anyone travelling with a baby and worried? We just brought a cheap plastic electric kettle and boiled bottle water to wash bottles/nipples. He (baby) ate the buffet food all week without any issues.
The staff absolutely love babies and are so accommodating.
Tonnes to do for all ages. Even 'singles' as the adult pool/bar was punched every day. Tonnes to do!
Tucan Hotel (Ibero Star) - Playa Car - Mexico #2
We are a well traveled English couple in our mid 50's and have traveled all over the world in the last 32 years staying in 2* accommodation to 5*+. This is an objective review of the Tucan Hotel by Ibero Star in Playa Car, Mexico for a 14 night stay in October 2017. We previously stayed here in February 2012.
We traveled from Gatwick UK with First Choice holidays. We had premium seats and this is worth doing on a 10 hour flight. In total 7 family members came on this holiday across 3 generations. The youngest was 8 years old.
The transfer to the hotel takes a little over an hour. Nothing to say other than it was not an unpleasant ride and the coach looked clean Etc.
The immediate impression of the hotel is one of large open spaces, lots of marble, high ceilings and a nice relaxing atmosphere.
The check in was good, no problems.
Our first room was the standard one that the hotel offers. It did have a musty smell upon our arrival. We were in block 18. This is close to reception and the buffet. However, we asked to change rooms and moved to block 13, room 1323, as we wanted to see monkeys this time. (All family members in our party moved rooms during their stay for a better location to the one they had been allocated on arrival). We opted for an upper floor location with a balcony facing the hotel next door. The room was a good size with plenty of space. It was comfortable, adequately furnished and brightly decorated. We had a table, chair and a sofa that could have been convertible into a second bed if required. We had 2 double beds and although these were quite hard they were comfortable and probably good for your back. There was a good sized wardrobe and this contained the ironing facilities and the free safe. Our room also had a coffee maker, TV and mini bar with water, soft drinks and beer. If we are honest it is probably a 3* plus room but we liked it as it was pleasant. However, if we had booked the hotel for a plush room we would have been disappointed. We should also point out that up to about 22:30 there is a lot of noise pollution from the hotel next door.
The bathroom was of a reasonable size, without a bath, but with a nice, well powered, spacious shower. The hair dryer is located in the bathroom and so is the bottle opener. Complimentary shower gel and shampoo was provided and we had a plentiful supply of towels. Again, ditto comments above about it not being plush. Also, the hair dryer kept cutting out on my wife and this was annoying.
The balcony was of a sensible size for two people and the furniture consisted of 2 chairs and a table. We also had a dryer for hanging out the washing. The view from the balcony was of the trees between the 2 hotels, nothing much to see to be honest. A big thank you to the animals for the 06:00 wake up calls every morning :-)
The hotel has a small spa that we did not use this time.
The gift shop offers the normal array to T-shirts, toiletries, cards and bric-a-brac. The hotel also has a jewellery shop. In our opinion it's worth looking at the shops at Plaza Playa Car or in Playa del Carmen before you decide on your purchase.
The bars are as you would expect from an all inclusive hotel, the drinks are in plentiful supply. The drinks are actually fine, as is the service. A nice drink to try is one called BBC (banana, Baileys, coconut). The Tucan bar may have better quality brands, it's hard to tell, perhaps it was just the setting that made them feel more upmarket.
Wifi. Now you should know that this is a pet hate of ours. We feel that it is quite ridiculous in this day and age to be asked to pay for this service. It is our opinion that wifi access should be free in almost all circumstances. Wifi is a vital tool for life in the 21st century and to charge for it when a facility is in place in a given location is just a ripoff. We are pleased to advise that the Wifi was free of charge and worked well throughout the hotel and grounds.
With regard to the in house entertainment shows. We really did not go to see many of these. All we can really add is that they seemed to be well rehearsed, and the energy and enthusiasm of the participants was evident. The shows were well attended by the other guests, and this in itself is probably a good indication of how much they were liked.
The restaurants are okay. To be honest they are what you tend to get with all inclusive hotels. Not bad in themselves but it is always going to be impossible to make an entirely successful transformation from daytime buffet / pool side snack bar to evening speciality establishment. The permanent restaurants are better than the other afore mentioned.
The food is quite edible. A large choice is available and we can see no reason why anyone would complain. Once again the food was what we were expecting from an all inclusive hotel. If you want food that is more in keeping with a pay-as-you-go hotel then perhaps all inclusive is not going to be the thing for you.
The beach is large with clean soft sand. Numerous sun beds and fixed parasols are available. The sea is easy to get into and the sea bed is soft sand, beach shoes are not required. Not much seaweed when we were there.
The pool is very large and also quite deep in most places, chest high on myself and close to chin high on my wife. The steps into the water are a little misleading, the last step is twice as high as the others. The first time you go down into the water the last step gives you a little surprise by dumping you in! The pool does have a shallow area that is at the beach end of the pool. A separate child pool is also available next to the good sized climbing frame / child play area. Around the pool itself are a large number of sun beds and fixed parasols. Although they do have a lot of these they tend to get taken quite early in the morning. There is very little provision for outside seating with tables and the only place we found was close to the beach on a small patio area close to the beach snack bar.
The jungle and the animals are the stars of this hotel. The monkeys are a little elusive but if you do keep looking you are sure to see them in the tree tops even if just for fleeting moments. The other animals are more in abundance than the monkeys and if you have young children the animals are sure to delight them. The jungle pathways wind down from the just behind the buffet restaurants to the pool. The pathways intersect each other and you will not get lost, if you keep heading down you will end up at the pool. During the evening these pathway are romantically lit up. If you prefer you can walk to the pool / beach via the room blocks or the service road and avoid the jungle.
Monkeys. We were in block 13 and we were delighted to have monkeys on our balcony most days. Our room faced the hotel next door and was on the middle floor. You would also get monkeys in block 12. You need the upper floors.
The location of this hotel is about a 45 minutes to an hours walk outside Playa del Carman; to the left as you look out to sea. We walked along the beach to the town and also we walked on the road into the town. Either way there is not much to see apart from villas & hotels. If you take the taxi back it cost ÂŁ5.00 without the tip. On another day we went for a walk down the beach to the right as you look out to sea. After about 10 minutes you come to a wide and undeveloped stretch of sand that has the jungle backing onto it. This beach is totally natural and just the place to chill out away from the music, people and bars of the hotel. If you keep walking for a further 20 to 30 minutes the people diminish until just a few remain, perhaps looking for solitude as we were. Eventually you come to a rocky outcrop that impedes further easy progress. At this point there is a small bay that you can swim in safely.
Playa Car has a shopping mall, Plaza Playa, that is to the right of the hotel as you exit the main entrance. It is about 10 minutes walk and has the normal array of souvenir shops selling an assortment of Mexican gifts. They have a Starbucks coffee house.
With regard to insect bites, take protection. We did get bitten! We normally use a sun screen that has a built in insect repellant, this is available from Boots in the UK. However, this time we did not, and we wish we had... We actually did not see much in the way of insects or spiders of any kind during our stay, but something sneaks up on you and bites!!!
The weather. It was quite hot most days. Very little rain. Some evenings the sea breeze was a little cooling.
The other guests came from a wide number of countries. In the main they were well behaved...
The hotel money exchange rate is close to that offered in Playa del Carman. We used the hotel as we were not changing up large sums.
In conclusion. The hotel is an all inclusive establishment. The food, drinks, service, and the presentation do reflect the all inclusive status. The hotel is like many such in the word, a bit of a guest factory, but not at all oppressive in its approach to this type of service. We felt that the room was pleasant, functional and met our needs for a nice holiday. All of the staff we met were friendly, helpful, and pleasant to deal with, as were the Mexican people outside of the hotel. We did have a very nice relaxing time at the Tucan and would recommend this hotel if you are a younger family with children or if you have grand children with you. To be honest its not a bad hotel at all regardless of your age. Enjoy the Tucan for what it is. Do not look for the hotel to be something other than an all inclusive beach / pool hotel with the added extra of the jungle and animals.
We certainly had a very nice holiday and thank the hotel, staff and Mexican people for making us feel welcome.
Tips for the hotel management to improve the establishment.
- The rooms could do with airing before your guests arrive and they need updating.
- Bath robes would be a welcome addition.
- Some extra plug sockets would be an advantage in the rooms as people tend to have more electronic equipment than they did a few years ago.
- More tables and seating outside by the pool for guests that would like to sit rather than lay in the sun.
- Stop pushing the timeshare offer, itâ€™s not good value for money as we proved to the staff who were selling it!
Last thing. Nothing at all to do with, First Choice Holidays, the Tucan Hotel or indeed Ibero Star. When you go home you have to pay the airport ÂŁ50 each to leave Mexico, thats a lot of money in our opinion. Especially when 7 people were on our trip...
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