Cancun

IBEROSTAR Tucan


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All Inclusive    

Exceptional Values!
Honeymooners:
Bottle of sparkling wine, fruit platter, and IBEROSTAR gift.
Family: One child 12 and under stays, plays, and eats free (valid for travel from 8/16/15 to 11/20/15, and 11/29/15 to 12/23/15).

IBEROSTAR's Premium Collection: IBEROSTAR Tucan is an all-inclusive beachfront paradise set in perfect harmony with the environment. Fully appointed rooms with balconies or terraces are housed in bungalow style three-story units surrounded by 28 acres of lush, exuberant gardens. The hotel has been converted into a natural habitat for countless species including monkeys, and different types of birds, such as the royal palm turkey, plus fish and turtles. The IBEROSTAR Tucan has proudly received the Green Globe certification.

Enjoy a refreshing pool with swim-up bar, plus an immense three-section pool in an oasis on the edge of the jungle. More great places to play include three lighted tennis courts, supervised mini club for kids, a fitness center, a PADI scuba center, and golf with packages available at the adjacent 18-hole course. The hotel's spa (fee) is the ideal spot for tranquility and indulging in a relaxing treatment or massage.

Enjoy five restaurants (buffet and a la carte -dining restrictions apply) plus a grill/snack bar, and seven bars and lounges. By night, there's live entertainment at the theatre, and much more.

One of the privileges of the IBEROSTAR Tucan Hotel is its proximity to the Yucatan Peninsula's wonderful fine sand beaches and crystal clear waters, particularly near spectacular Playa del Carmen. Just a few steps are all that separates you from relaxing on majestic beaches. Though you may never want to leave, the resort is within walking distance of popular Fifth Avenue in Playa del Carmen.

Find out more about IBEROSTAR Hotels & Resorts.

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HOTEL LOCATION
The IBEROSTAR is approximately 30 miles from the Cancun Airport, just a few minutes from Playa del Carmen, and right next to an 18-hole golf course. The resort is situated directly on the beach, within view of the island of Cozumel.
Address: AVE XAMAN-HA LOTE HOTELERO NO 2
PLAYA DEL CARMEN
QR

MX
Local Phone: 011-52-984-877-2
Toll Free Phone: 888-923-2722
Fax: 011-52-984-873-0424
HOTEL FACILITIES
Barber / Beauty Salon
Boutique Shops
Car Rental
Concierge
Currency Exchange
Laundry / Dry Cleaning Service
Meeting Rooms
Parking(Complimentary)
Physician on Call
Shopping Mall Nearby (0.5 miles)
Pools
Number of Pools: 4
Outdoor Pools: 4     
Swim-up Bar
There is a lake pool, kids pool, activity pool and adult pool. The spectacular 36,000sq ft lake pool has a central island covered with palm trees complete with a jacuzzi.The adult pool is in the rocks of a cenote, with a beautiful cascading waterfall.
Golf: ONSITE
Iberostar Playa Paraiso Golf Course Located within the Iberostar Playa Paraiso complex. First tee time available is 6:30 am
PD Dye course design. Par 72.
Holes: 18
Lessons Available
Tennis
Number of Courts: 3
Outdoor Courts: 3
Lighted Courts: 3
Court Fee: Complimentary.
Raquet Rental Fees: Complimentary.
Pro Onsite
Water Sports on Site
Fishing: Additional Charge
Sunfish Sailing: Complimentary
Scuba: Additional Charge
Snorkeling: Complimentary
Paddle Boats: Complimentary
Wind Surf: Complimentary
Health Club / Spa
Aerobics: Complimentary
Jacuzzi: Complimentary
Nautilus Equipment: Complimentary
Spa: Additional Charge
Steam Room: Complimentary
Manicure / Pedicure: Additional Charge
Facials: Additional Charge
HOTEL DETAILS
IBEROSTAR Tucan is a luxurious All-Inclusive beachfront resort in perfect harmony with the environment. Fully appointed rooms with balconies or terraces are housed in bungalow style 3-story units surrounded by 28 acres of lush, exuberant gardens. The resort features a jungle-style garden, a large lake pool, nightly entertainment, three lighted tennis courts, and world class diving instruction with state-of-the-art equipment. Beach: The IBEROSTAR Tucan is situated directly on a 1/8 mile stretch of white sandy beach. There is a 5- Star SCUBA Diving Center offering optional dives for certified divers and certification courses for new divers (there's an extra charge for these services) Check-in: 3:00 p.m.
Check-out: 12:00 p.m.
Total Rooms: 350
Year Opened: 1997 Credit Cards: Visa, Master Card, American Express
HOTEL RESTRICTIONS
No Springbreakers. Dinning A La carte men are required shirts with sleeves, pants, and proper shoes.
ROOM TYPES
JUNIOR SUITE
Spacious room with one king bed and two sofa beds. Balcony with garden or jungle views. Room service from 11 a.m. - 11 p.m. Complimentary access to wet areas at Spa Sensations.
Other Amenities -
Air Conditioning
Fan
Shower
Room Service
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Telephone
Television
Room Safe
STANDARD FAMILY ROOM
Connecting rooms, one with two double beds and one with a king bed. Garden view from balcony. Room service with baby food from 11 a.m. - 11 p.m. Priority a la carte dinner reservations. Family amenities. Free access to wet areas at Spa Sensations.
Other Amenities -
Air Conditioning
Fan
Shower
Room Service
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Telephone
Television
Room Safe
STANDARD PRIORITY LOCATION
Two double beds. Garden or jungle view from balcony. Located near the pool and beach. Room service from 11 a.m. - 11 p.m. Complimentary access to wet areas at Spa Sensations.
Other Amenities -
Air Conditioning
Shower
Room Service
Minibar
Coffee Maker
Hair Dryer
Iron
Telephone
Television
Room Safe
SUPERIOR JUNIOR STE OCEANFRONT
Two double beds or one king. Beach view from balcony. Unlimited a la carte dining. Located on first floor near pool. Daily turndown service. Complimentary access to wet areas at Spa Sensations.
Other Amenities -
Air Conditioning
Fan
Shower
Room Service
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Telephone
Television
Room Safe
JUNIOR SUITE OCEANFRONT
Spacious rooms with two double beds or one king bed, plus a day bed. Oceanfront view from balcony. Large sitting space. Located near pool. Daily turndown service. Complimentary access to wet areas at Spa Sensations.
Other Amenities -
Air Conditioning
Fan
Shower
Room Service
Balcony or Terrace
Minibar
Sofa
Coffee Maker
Hair Dryer
Iron
Telephone
Television
Room Safe
STANDARD ROOM
Two double beds or one king. Room service from 11 a.m. - 11 p.m. 2 handicap rooms available.
Other Amenities -
Air Conditioning
Fan
Shower
Room Service
Balcony or Terrace
Minibar
Sofa
Coffee Maker
Hair Dryer
Iron
Telephone
Television
Room Safe
DINING
IBEROSTAR Tucan features 1 meal plan options:
All Meals, Drinks & Tips-All
There are 7 Restaurants at IBEROSTAR Tucan:
Japanese Restaurant - A la carte restaurant serving Japanese cuisine.
Tulum - The main restaurant serves delicious buffet style meals, featuring show cooking and special theme nights. Breakfast is served from 7:00 to 10:00 am, dinner is served from 6:30 to 9:30 pm. No shorts or sleeveless t-shirtsare allowed during dinner.
Restaurant Cozumel -
Palapa Uxmal - A beach/pool snack bar serving a continental breakfast from 10:00 am to 12:00 noon, a buffet lunch from 12:00 noon to 4:00 pm, coffee and cakes from 4:00 to 5:00 pm, and snacks until 6:00 pm.
La Marimba - An a la carte grill steakhouse, reservations are required. Gentlemen are requested to wear slacks or Bermuda shorts (no jeans). Hours are 6:30 to 6:30 to 10:30 pm.
La Gondola - An a la carte Italian restaurant, reservations are required. There is an elegant dress code, gentlemen are requested to wear slacks (no jeans). Hours are 6:30 to 10:30 pm.
La Hacienda - An a la carte Mexican restaurant, reservations are required. There is an elegant dress code, gentlemen are requested to wear slacks (no jeans). Hours are 6:30 to 10:30 pm.
ACTIVITIES & ENTERTAINMENT
Daily Activities & Entertainment:
Bike Tours, Olympic Games, Air Rifles, Archery, Volleyball, Dance Classes, Spanish Classes, Water Basketball, Waterpolo.
Nightly Activities & Entertainment:
Nightly Entertainment with Live Band (Horror Show, Mexican Show, Las Vegas Movie), and theme parties.
CHILDREN'S PROGRAMS

Applicable Ages: 4 to 12 years old
Program Fees: Complimentary

Children's Facilities
PlayGround
Teen Disco

Babysitting Fee: Fee Required
Advance Notice for Babysitting: 24 hrs

Apple Vacations Customer Satisfaction Score
Hotel Average
What to expect
Food Quality
Comfort
Cleanliness
Service
5415 Recommend
5415 past Apple Vacationers would recommend IBEROSTAR Tucan to their friends and family



Latest Apple Vacations Review >>
TripAdvisor Web Reviews
Based on 5098 reviews
What to expect
Location
Rooms
Service
Value



TripAdvisor Traveller Reviews
Fabulous Get-Away
htank923, Green Bay, Wisconsin
Sep 2, 2015
My husband and I stayed with another couple at Iberostar Tucan February 2015. What a great vacation and beautiful resort. It is a grand resort with an open atmosphere, marble floors and stairs and walls but the natural beauty that surrounds the resort is breathtaking. The cobble stone walk ways to the beach through the tropical forest is beautiful. Some people may complain how far the walk could be but to us it was pure beauty. The food was decent all around but by far our favorite restaurant was the Italian food. Fantastic!! We always had great service and everyone was very friendly. I cannot comment on the entertainment services as we don't really go to those and watch the live music, etc. The beach is very large and beautiful although a lot of seaweed in the ocean. Once you make it past a certain point there really is no seaweed. The rooms are spacious and comfortable beds with a clean bathroom. The only real "downfall" to the resort is the adult only swim up bar is secluded which is nice but it is in a very shaded area so the water is ICE cold and you get no warmth from the sun. Although we are expanding our trips now to adults only, we will definitely return and try an Iberostar again!!! Highly recommend! More>

My first all inclusive land vacation
Luis C,
Sep 4, 2015
This was my first all inclusive land vacation. Martin from Club Concierge made it a wonderful experience. Truly and genuinely interested in making sure we had a great time. My only two complaints would be that there should be a little more choices when it comes to the restaurant food and they need better brands of liquor. Staff was great. Beach and pool are amazing. More>

Amazing customer service
Pat D, Philadelphia, New York
Sep 6, 2015
Last week my fiance and I visited Iberostar Tucan in Mexico we had the privilege to sit down with Vanessa at guest service the club. Vanessa was so welcoming, helpful, kind and fantastic she took the time out to explain all the great places to visit in Mexico, hotel features, she made our reservations at all the exclusive restaurants, and excursions. It was a pleasure to have someone go the extra mile to make our trip special. .AMAZING EMPLOYEE VANESSA More>

Mexico anniversary 2015
spstarisland, Kissimmee, Florida
Sep 8, 2015
Amazing. I choose this location for our first trip to Mexico and could not be happier. The very first day there we saw the monkey and peacocks so many animals the property is beautiful set back in a private community the rooms are comfortable and clean not luxury but you will have everything you need. This is an all inclusive and they mean it your mini fridge is stocked with water soda beer everyday the room is cleaned everyday. The property has many restaurants only 2 have central air Italian and Mexican hacienda the rest including the buffet are open air I did not mind this but it may be difficult for some just walk around a bit look for the ceiling fan and a cross breeze before selecting a seat the food was excellent everywhere if you go to the Japanese restaurant say hi to the picachu before his misfortune. The lunch hour there is a Mexican style buffet in the restaurant marimba with live entertainment the rest of them just have the normal fare the activities on the property are great nightly shows theater quality dancing staged and the magic show do not miss if traveling with kids do not miss the movie magic show it is a live theater production of the classics it is a great production activities for kids and adults. Zumba on the beach and the water lovely it is a great property you will never get bored we did not get a chance to experience everything the property has to offer we ventured off a few times to see more of the area avenues cinco tulum xel-ha magic hands el fogon more on those in other reviews,but everything we did we enjoyed. Thank you everyone for all your great service Emilio Irma and the staff at the excursion desk for xelha tulum the servers bartender grounds people guest services for the lovely anniversary surprise it was Very thoughtful great experience can't wait to visit again. Thank you. More>

7 amazing days in Mexico
therese_camile, Redmond, Washington
Sep 10, 2015
We booked two rooms. We luckily got rooms near the pool and the beach. Noise was not an issue and the rooms were comfortable. WIFI is not included although it doesn't cost much. Around 7USD per day. Cleanliness was just ok though. The comforter in our room had stains on it. Not too bad though. Great food and drink options. We never had issues finding something to eat or drink. They provide reserve only restaurants so be sure to book that ahead if you want to try. The hotel is about 2 miles from downtown Playa del Carmen where most of the shopping can be done. It's a nice easy walk. You can also take a cab for around 90 Mxn. Plenty of things to do. The pool was great. The beach though had some seaweed issues so it wasn't fun to swim around. The hotel provides other fun activities like volleyball, soccer and Zumba. We were treated nicely by the staff. One thing I think they should have done is for people who doesn't know how all-inclusive works, they should have provided some quick explanation on what is included. Overall it was an amazing stay. I would definitely stay here again. More>



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  APPLE RATINGS:    Exceptional Standard of Service & Quality;    Luxurious;
    Superior First Class;    First Class;    Comfortable;    Modest
    Superior to other hotels with the same rating;    Superior to other hotels with the same rating