I cannot say enough about the quality of accommodation service and friendliness of staff at this hotel my partner and I spent two wonderful weeks at the Tucan, food was excellent, hotel and rooms were kept very clean, staff were always willing to help. A special thank you to Carmen in the lounge bar, Alberto in the Itialian restaurant and Eduardo at the concierge desk for making our stay so memorable. I shall certainly be returning soon
Let me say that my trip started off less than stellar.
We booked through Expedia and put in some requests
And while we know that requests can't be guaranteed we expected them to at least meet some of them ie giving double beds instead of making people shack up in one king
Well when we arrived we found that none of the requests had been met or it didn't even seem they took them into account
You see we got 2 rooms we wanted both with double beds
One top floor and one bottom as we had people that can't climb stairs we requested a certain building too more centralized fot the people that had a hard time walking
We were given a top floor and a middle floor only one room with double beds in a building away from our request
Well I flipped and argued and complained and at least got one bottom floor but they still had to share a bed
And they were going to try to look and see if they could get us moved after a day or two but they guy at counter didn't really seem to care
I continued to complain to other people and ind hindsight other than the first guy everyone else was doing their best to help but I was just being that "spoiled American jerk" because I wasn't getting EXACTLY what I wanted. Anyway after thanking to a few people over he first day and into the second I was so frustrated I was just ready to leave (once again acting like a brat) a supervisor named Laura got involved since she had been the one that I had been emailing with since before our trip. Let me just say that she was amazing and made me realize how much they had really been trying to make us happy.
At that point I was willing to stay in the rooms we had but she moved us into the building we had wanted and even gave us one room as a jr suite since we were able to have 2people share the king bed
I apologized and apologized about my behavior and thanked her multiple times for being so concerned about us having a good time....did I say how awesome she was!!!! For the rest of our trip she went out of her way to check on us I'd say once a day to a day and a half to make sure we were happy....even gave us extra reservations at the sit down restaraunts!
So my shout outs are to Laura most definitely, mauricio(aka martini) still there and as awesome as ever. great concierge ask for him. Then there was William the first bartender that I saw and remembered me by name for the rest of out trip...he would say hello mr dan do you remember me "sure I do William" ok mr dan ojo rojo for you today? "Sure william(btw ask for an ojo rojo it will suprise them and you mig like)....also here was angel he is a great waiter and floats around so you can see him at different restaraunts
Now let's talk grounds....beautiful
Buffets decent you will get full but not spectacular
Specialty restaraunts are all great
Bars are all good the fruity drinks are a little weak but if you want extra booze just ask
6$ cab ride into town so cheap for that
They did away with the disco which wasn't great but more entertaining than the sports bar which took its place but is small and pretty boring
It seems they have done a lot of upgrades geared at getting you to spend more money, like a private club next to the sports bar, extra massage spots, new room classifications that cost more.
The pool is massive and the beach great
All in all you can't go wrong here
Going In I swore I'd go to Sandos next time and due to their service leaving I swore I'd never go anywhere else
Oh and rent jet skis and parasail
We went here in 2014 and again in 2015 , It was truly enjoyable ,lots to do and lots of great places to visit .we liked it so much we have booked 3 weeks holiday for jan 2017,this will be a birthday trip and on what we told our daughter about this hotel she has booked a week to join us . The staff were so friendly and helpful and the atmosphere of the site is so relaxing we can't wait to get there .I'll tell you all about the experience after our next visit , it's a pity when we booked with tui there were no ocean view rooms or suites available better luck next time I hope .
This is our fourth visit to this Hotel and it just gets better and better,
Great rooms, brilliant restaurants, fantasic staff, great entertainment, you just can not
fault this place. It has what you call a jungle in the grounds, you can walk through it
all sorts of animal in it even monkeys lots of iguanas. we even had 5 monkeys on our balcony, you would be advised not to touch they do bite. Entertainment is brilliant fantastic team could not fault any of the staff. The room maids are brilliant, change your beds daily could not fault them. You want a great holiday for couples or families then try this one.,I e mailed the hotel when I got home with my comments, I had a reply next day thanking me for my e mail and would pass my comments to the staff.
this second trip was even better than the first time hotel staff were fantastic every member had a smile and could not do enough for you
Beach was great always clean lots to do if you wanted to join in lots of sunshades even though people put towels on the beds then went away for a few hours we even saw a
couple put down towels then went on a 1/2 day trip
Food was quite good sometimes only warm but this seems to happen in all Caribbean hotels steak house was good as was Italian self service restaurant had plenty of choice and chefs made some great omelettes for breakfast only little moan and management must look at this was in all the catalouges on line and in hotel booklets if you go to any a la cartes you must wear trousers shirts and ladies dresses or slacks but a lot of people were allowed in in their shorts and swimwear a bit of a turn off f having a romantic meal
had some great cocktails and ask for brand name drinks and you will get them
Entertainment was good different show every night but only on a one week rota magic night was very good
rooms were a bit dated but always very clean
lots of animals roam the grounds which is good with monkey watching a laugh some lovely pink flamingos and peacocks with babies every where