Where do i start.... upon arrival you are greeted by a friendly staff. Check in was quick an easy. Walking to the room you'll see plenty of animals roaming around the area that are all friendly. Walking into the room youll see a very clean open space room and a animal made of towels on the bed. The food is all around you and always available. With the drinks there is always someone checking on you to make sure u do not need a refill. Beach and pool are both beautiful with plenty of space to accommodate everyone. This is by far the best location we have stayed at. Great food, Great staff, Very clean. Great Experience.
We just returned from IB-Tucan and overall had a great time. We stayed in the Jr. suites right up by the beach and felt they were definitely worth the upgrade price. Didn't have to worry about beach chairs as we could walk to the beach from our room and back and left our towels and other items on the patio.We 2 rooms took our 3 grandchildren ages 6, 8, and 11 and our two adult sons. Only problem with the room was my matress was a little old and have some sagging springs that would creak when I sat on it. Also, housekeeping was good, but they usually made up our room quite late, around 4.00-5.00 PM. Our youngest enjoyed the kids club and I have to say the attendants were great with all the children. If you wanted to drop them off they would take care of them for the entire day, including taking them to lunch.
We ate at 3 specialty resturants which were air conditioned--a must for August. Our favoriite was the Italian (great lamb chops and steak), second was the Japanese, and third was the Mediterranean. We were debating about the steakhouse but changed our mind when we found out it wasn't air conditioned. The staff was great and didn't experience any problems. Tried the air-rifle and archery activities and my son and grandson got top score for their session. They even gave them an award at the evening entertainment.
I agree with other reviewers about the pool, it was a little too warm, almost like a bathtub, But the kids didn't seem to mind.
I have bad knees and found the bell service would drive me in their carts from my room up to the lobby whenever I asked. That was a great service and saved me a lot of discomfort. Also, when we were ready to check out, the baggage cart arrived right on time and took our luggage up to the lobby. I would just recommend you call a few hours ahead of time.
Overall, a great time, 4.5*
My family and I visited iberostar Tucan for our summer vacation. I could not have been more pleased. The section of beach is large and beautiful. It was never crowded. Plenty of lounge chairs on the beach but you have to get up early if you want one with shade. The pool, on the other hand, was packed all the time. We had to search for a place to sit when we wanted to be at the pool. The pool itself is huge though, so it never felt crowded in the water. What we loved most about the resort were the animals. We got to see peacocks everyday right outside our room and along the pathways. There are also howler monkeys. We would go on a daily search for these, because they stay in the trees. But they are loud, so we managed to find them everyday.
Restaurants: we were allowed 3 reservations at the specialty restaurants during our 7 night stay. Each one was great. The rest of the time, we are at the main buffet. They were all very good. The main buffet closes periodically.... So we would try to plan our eating close to the opening times so we could get past any qualms about the amount of people and germs. The food was consistently delicious and a huge variety.
Kids club: I did not think that we would be using the kids club but my daughter ended up going everyday that we stayed on the resort. She loved it. They keep the children busy with activities or they are swimming. Each night in the theater, the kids get to put on a show for the parents of some of the things they worked on in kids club that day.... Like a fashion show, or singing. They do an amazing job either the kids.
There are also activities throughout the day for any age person to join..... Bingo, volleyball, Zumba, yoga.......
Everyone that we came in contact with at the resort were so polite. We never passed anyone who didn't say hello with a smile.
I could go on and on. One of our best am family vacations.
we booked the queztal hotel and on arrival we were put on the resort next door which is the iberostar tucan. the room had a king bed, the bed is extremely hard... and we needed room for 3 adults. we were given a roll away bed my son, next day he was full of bug bites in his arms and his face after using the rollaway. the mini fridge was not cooling correctly, the a/c was not cooling much. the staff was very helpful and attentive. the director of activities, "the dominican" he was incredible along with hus crew. the room can use a good cleaning and perhaps a way of removing the strong odor of humitity. the taxi services all of the drivers were amazing. if you dare take the ferry to Conzumel and rent a car and enjoy Island, you really do not need to spend extra money on a tour guide. Once you are Cozumel you can enjoy the resort of Iberostar, but be ready the Hotel is nothing like the one in Playa Del Carmen. the grounds are not kept well, the food not the best, there was cigarette buds in the pool, yuk.....the beach not the best.....but the island of Conzumel is beautiful. Back to Iberostar Playa Del Carmen, Tucan, the food in the hotel was good, the buffet were also good. overall nice people, clean grounds. you really can save money on tours, you dont have to book with the hotel. we will be back to Playa del Carmen, i i will spend additional money on an upgrade for a better room. PS. there were animal all over, love it... i spend the first three days looking for the monkeys, finally found them on the afternoon of the third day. they were loud and nice to look. the beach was nice, the bad part is that it rained for two days, we only enjoyed the pool. if you have never used a jetski and want to use one, this is not the palce to learn. we rented the jetski form the hotel entretainment department. we were given a very brief overview on how to use the jetski, and we were told "dont worry if you need help just wave your hands and we will come to the rescue"... well that didnot happened... my husband and son fell over so many times, and no one came to the rescue. there were other people around rididng the jetski that they stopped to help them.. when they came back to land before the time was over, nothing was offered not even an apology,nor a perhaps refund.. NADA......not the best customer service... ask for the wifi code, is free... you do not need to pay.. you will have better access in lobby
Will not go back. Beautiful resort and beach, but terrible service & employees.
We stayed here the week of July 4th with our two sons, ages 9 & 12. Let me first start with the pros and end with the cons. You will see, the negative parts of this trip greatly outweigh the positive aspects of the trip. The beach is absolutely stunning and the resort grounds are immaculate and beautiful. The howler monkeys and iguanaus were great and definitely a factor in us choosing this resort. The monkeys did not disappoint. You could always hear them and often time finds them in the jungle and on some of the balconies. That completes the positive points of the trip. Now, before I start, we are really not hard to please, but this vacation was very disappointing for us. The food was definitely sub-par for an all-inclusive. You pretty much have to make reservations for the restaurants on your first day. They fill up quickly, however oddly enough they never looked full. If you don't get reservations, you are stuck in the buffet restaurants for every meal. There was only one beach bar that staffed only two bartenders. The line was always long. You do not get served at the beach, like other resorts. Also, the alcoholic drinks came in plastic 16 oz. cups, so you're drink stayed cold for all of 5 minutes. The adult swim up bar is like walking down into a basement or hole and always very crowded. The main pool is very large and never felt overcrowded. However, it was nearly impossible to get chairs at the pool or the beach. There were always plenty chairs empty, however people claim them and put their belongings on them by 8-9 am. The most disappointing factor for us was the staff. They were very rude and not helpful at all. Their basic dislike for ALL AMERICANS was very apparent. We were by far the minority at this resort. On several occasions we heard them speaking negatively about Americans, not just my family. I hated that you have to bribe the resort employees to get decent service and help. Thank goodness we went through Apple. The Apple rep at the resort was very friendly and helpful. Without her, we would have been lost because we couldn't get any help or answers from the resort staff. We definitely will not be going back to this resort.