Cancun

IBEROSTAR Tucan


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All Inclusive    

IBEROSTAR's Premium Collection: IBEROSTAR Tucan is an all-inclusive beachfront paradise set in perfect harmony with the environment. Fully appointed rooms with balconies or terraces are housed in bungalow style three-story units surrounded by 28 acres of lush, exuberant gardens. The hotel has been converted into a natural habitat for countless species including monkeys, and different types of birds, such as the royal palm turkey, plus fish and turtles. The IBEROSTAR Tucan has proudly received the Green Globe certification.

Enjoy a refreshing pool with swim-up bar, plus an immense three-section pool in an oasis on the edge of the jungle. More great places to play include three lighted tennis courts, supervised mini club for kids, a fitness center and a PADI scuba center. The hotel's spa (fee) is the ideal spot for tranquility and indulging in a relaxing treatment or massage.

Enjoy five restaurants (buffet and a la carte -dining restrictions apply) plus a grill/snack bar, and seven bars and lounges. By night, there's live entertainment at the theatre, and much more.

One of the privileges of the IBEROSTAR Tucan Hotel is its proximity to the Yucatan Peninsula's wonderful fine sand beaches and crystal clear waters, particularly near spectacular Playa del Carmen. Just a few steps are all that separates you from relaxing on majestic beaches. Though you may never want to leave, the resort is within walking distance of popular Fifth Avenue in Playa del Carmen.

Exceptional Values!
Honeymooners:
Bottle of champagne, fruit platter, and IBEROSTAR gift.
Family: First child 12 & under Stays, Plays & Eats Free (valid 5/01-10/31/16).

Find out more about IBEROSTAR Hotels & Resorts.

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HOTEL LOCATION
The IBEROSTAR is approximately 30 miles from the Cancun Airport, just a few minutes from Playa del Carmen, and right next to an 18-hole golf course. The resort is situated directly on the beach, within view of the island of Cozumel.
Address: AVE XAMAN-HA LOTE HOTELERO NO 2
PLAYA DEL CARMEN
QR

MX
Local Phone: 011-52-984-87...
Toll Free Phone: 888-923-2722
Fax: 011-52-984-873-0424
HOTEL FACILITIES
Barber / Beauty Salon
Boutique Shops
Car Rental
Concierge
Currency Exchange
Laundry / Dry Cleaning Service
Meeting Rooms
Parking(Complimentary)
Physician on Call
Shopping Mall Nearby (0.5 miles)
Pools
Number of Pools: 4
Outdoor Pools: 4     
Swim-up Bar
There is a lake pool, kids pool, activity pool and adult pool. The spectacular 36,000sq ft lake pool has a central island covered with palm trees complete with a jacuzzi.The adult pool is in the rocks of a cenote, with a beautiful cascading waterfall.
Golf: ONSITE
Iberostar Playa Paraiso Golf Course Located within the Iberostar Playa Paraiso complex. First tee time available is 6:30 am
PD Dye course design. Par 72.
Holes: 18
Lessons Available
Tennis
Number of Courts: 3
Outdoor Courts: 3
Lighted Courts: 3
Court Fee: Complimentary.
Raquet Rental Fees: Complimentary.
Pro Onsite
Water Sports on Site
Fishing: Additional Charge
Sunfish Sailing: Complimentary
Scuba: Additional Charge
Snorkeling: Complimentary
Paddle Boats: Complimentary
Wind Surf: Complimentary
Health Club / Spa
Aerobics: Complimentary
Jacuzzi: Complimentary
Nautilus Equipment: Complimentary
Spa: Additional Charge
Steam Room: Complimentary
Manicure / Pedicure: Additional Charge
Facials: Additional Charge
HOTEL DETAILS
IBEROSTAR Tucan is a luxurious All-Inclusive beachfront resort in perfect harmony with the environment. Fully appointed rooms with balconies or terraces are housed in bungalow style 3-story units surrounded by 28 acres of lush, exuberant gardens. The resort features a jungle-style garden, a large lake pool, nightly entertainment, three lighted tennis courts, and world class diving instruction with state-of-the-art equipment. Beach: The IBEROSTAR Tucan is situated directly on a 1/8 mile stretch of white sandy beach. There is a 5- Star SCUBA Diving Center offering optional dives for certified divers and certification courses for new divers (there's an extra charge for these services) Check-in: 3:00 p.m.
Check-out: 12:00 p.m.
Total Rooms: 350
Year Opened: 1997 Credit Cards: Visa, Master Card, American Express
HOTEL RESTRICTIONS
No Springbreakers. Dinning A La carte men are required shirts with sleeves, pants, and proper shoes.
ROOM TYPES
JUNIOR SUITE
Spacious junior suite includes one king bed , a private balcony with garden or jungle views, a mini bar, complimentary access to Hydrotherapy Pool at Spa Sensations, and more.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Fan
Shower
Room Service
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Telephone
Television
Room Safe
SUPERIOR STANDARD ROOM
Superiour guestroom includes one king bed or two double beds, a fully-equipped bathroom, a private balcony, and upgraded amenities.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Fan
Shower
Room Service
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Telephone
Television
Room Safe
SUPERIOR JUNIOR STE OCEANFRONT
Spacious junior suite includes one king bed and two double beds, oceanfront views, and direct access to the beach. Room also features room service, a minibar, unlimited reservations at specialty restaurants, and much more.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Fan
Shower
Room Service
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Telephone
Television
Room Safe
JUNIOR SUITE OCEANFRONT
Spacious junior suite includes one king bed or two double beds, a private balcony with beautiful oceanfront views, and convenient location to the pool. Room also featuresdaily turndown service, complimentary access to the Hydrotherapy pool, and more.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Fan
Shower
Room Service
Balcony or Terrace
Minibar
Sofa
Coffee Maker
Hair Dryer
Iron
Telephone
Television
Room Safe
STANDARD ROOM
Guestroom includes one king bed or two double beds, a fully-equipped bathroom, and a private balcony with garden or jungle views. Room also includes a minibar, a ceiling fan, and more.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Fan
Shower
Room Service
Balcony or Terrace
Minibar
Sofa
Coffee Maker
Hair Dryer
Iron
Telephone
Television
Room Safe
DINING
IBEROSTAR Tucan features 1 meal plan options:
All Meals, Drinks & Tips-All
There are 7 Restaurants at IBEROSTAR Tucan:
El Bonsai - Japanese cuisine served a la carte. Open for dinner only. Reservations required. Casual/formal dress code.
Tulum - The main restaurant serves delicious buffet-style meals, featuring show cooking and special theme nights. Open for breakfast, lunch, and dinner. Reservations required for dinner.
Restaurant Cozumel -
Palapa Uxmal - Located by the pool serving international dishes a la carte. Open for dinner and lunch. Reservations required for dinner. Casual/formal dress code.
La Marimba - An a la carte grill steakhouse, reservations are required. Gentlemen are requested to wear slacks or Bermuda shorts (no jeans). Hours are 6:30 to 6:30 to 10:30 pm.
La Gondola - An a la carte Italian restaurant, reservations are required. There is an elegant dress code, gentlemen are requested to wear slacks (no jeans). Hours are 6:30 to 10:30 pm.
La Hacienda - An a la carte Mexican restaurant. Reservations required for dinner. Casual/formal dress code. Open for buffet-style lunch.
ACTIVITIES & ENTERTAINMENT
Daily Activities & Entertainment:
Bike Tours, Olympic Games, Air Rifles, Archery, Volleyball, Dance Classes, Spanish Classes, Water Basketball, Waterpolo.
Nightly Activities & Entertainment:
Nightly Entertainment with Live Band (Horror Show, Mexican Show, Las Vegas Movie), and theme parties.
CHILDREN'S PROGRAMS

Applicable Ages: 4 to 12 years old
Program Fees: Complimentary

Children's Facilities
PlayGround
Teen Disco
Babysitting Fee: Fee Required
Advance Notice for Babysitting: 24 hrs

Apple Vacations Customer Satisfaction Score
Hotel Average
What to expect
Food Quality
Comfort
Cleanliness
Service
6181 Recommend
6181 past Apple Vacationers would recommend IBEROSTAR Tucan to their friends and family



Latest Apple Vacations Review >>
TripAdvisor Web Reviews
Based on 6006reviews
What to expect
Location
Rooms
Service
Value



TripAdvisor Traveller Reviews
Nice Resort..great beach
DNver, Denver, Colorado
Thu Dec 01 08:07:26 EST 2016
This is a great hotel. The food is good (not great) the rooms are very clean and the beach is awesome. The hotel grounds with all the animals also adds to the experience. And lastly the entertainment team is really great. They work so hard to make sure everyone is enjoying their time and to provide a wide range of entertainment options and activities. Now for a few downers. The Amstar team at this hotel is poor. If they know they aren’t going to get to sell you an excursion they do nothing out of their way to help you. Additionally, they are often missing from their desk (they won’t admit it) but I went there twice during their “office time” and they were not there. Finally, FINI the jewelry store in this hotel has a free offer but refused to honor it for us for some reason we cannot even understand. Ilyana at FINI is a terrible customer service person and because of her and the way they handled this I would not even bother to go back into this store. Fortunately you can get to Playa Del Carmen and shop on Fifth Street very easily and then you don’t have to deal with the rude people at FINI. It is unfortunate that this hotel allows this type of behavior on their property as it definitely reflects poorly on them for the overall experience. If I ever go back to this resort (which I may) I wouldn’t bother to step foot in FINI and would have as little as possible to do with Amstar.

Very good service, friendly and nice staff!
Love2Travel4Ever2088, Toronto, Canada
Wed Nov 30 13:24:39 EST 2016
Very good service, friendly and nice staff. Dinner (ie Italian restaurant) is much better than breakfast/lunch buffet. Buffet was just so so or ok. It could be better. Bacon & eggs are over cooked. Its a hit or miss with their buffet. Nice & clean resort. We liked how there was no pressure to tip. Many Europeans stay here and people don't really tip or feel pressure to tip but still get good service from friendly staff. The rooms were nice & clean. Food from room service was pretty good & more fresh than buffet food. Free WIFI and good guest services. Lots of Europeans stay here and peaceful, not too noisy. Mostly family and older crowd. The rooms don't have good insulation so you can hear noises from your neighbour if they talk loud or have their TV loud which is the only downside of this resort. Some nights we were awake due to noises from cleaning staff and our neighbours with loud TV on. My friends who stayed at Bahia Principe Tulum said the food & service there was not good even if you leave them a good tip. lol..

Exceeded expectations
JMelentyeva,
Mon Nov 28 23:34:54 EST 2016
Pros: - Great location. Hotel is located in a gated community and surrounded by other resorts. - Staff. Overall very courteous and pleasant employees. - Activities. You don`t even have to bother planning your days, hotel has everything catered to you: water aerobics, yoga, salsa dancing, air gun and amazing shows every evening. Maria with entertainment team was the best. - Animals. You will see variety of exotic animals at the hotel grounds from toucan birds to monkeys. No jaguars thanks God. - Hotel design and atmosphere. Beautiful Mayan Art elements throughout the property. Multiple decorative fish ponds, a waterfall and a jungle park. - Big variety of dining options. Mediterranean restaurant was my favorite. Make sure to make reservations as soon as you arrive. Cons - Noise level. Daily shows do not end until 12 AM and the music can be heard from almost everywhere. However I have to admit that we stayed almost every day until the end of the show and were not bothered by it.

Can't wait to go back!
Rinny2424, Victoria, Canada
Sat Nov 26 17:35:24 EST 2016
Everything was so wonderful, where do I start. 1) check in was flawless, I had done a online check in the week before so that may have helped. 2) we were so pleased with the room assignment, 1400 block with the upper floor jungle view, just what we were hoping for. We wanted to see the monkeys. Boy did we get an amazing experience with the monkeys, they came daily and sat on our deck. Including females with new babies. It was a huge bucket list moment for me. 3) the room was spacious and cleaned very well everyday. The bathroom was a little odd in its set up with not being able to completely being able to open the door, but we managed okay. They had provided us with a beautiful fresh flower arrangement and fruit platter, and almost daily towel animals. So great. 4) the beach is amazing and clean and very large. There was a lot of Palapas with lounge chairs to choose from. The pool is the best resort pool that we have been to. We do prefer the beach though. 5) the food was good not amazing but good. We preferred the buffet as it had so many options. We did like the fact that Daphne the chef from the Mexican restaurant came around to many tables checking in with the patrons. 6) I thoroughly enjoyed the massage that I had in the jungle under the palapa I could hear the water fall and monkeys while enjoying the relaxing massage. 7) We enjoyed the variety of activities offered, air gun, archery, mechanical bull riding, bingo and many others. The evening entertainment was very good and nicely varied. 8) what really made this resort special for us was the staff, they are so attentive, friendly and fun. Often they would just come by and say hello and check in with us to see how everything was going. We are already planning our return trip next November! Thank you Iberostar Tucan.

Tucan
paul m, Luton, United Kingdom
Thu Nov 24 10:40:04 EST 2016
We stayed at tucan early in November nice hotel food good five different restaurants to choose from plus buffet restaurant. Plenty to eat if you want you have lobby bar beach bar and bar at the entertainment area and you do have waitress service who do look after you for drinks. Entertainment is good during the day no pressure if you do not want to take part the shows at night are very good for an all inclusive hotel, swimming pool is big plenty of beds to go around. The beach is long and clean there are enough beds on the beach we did not have any trouble getting a bed, to get to swimming pool you walk through a jungle with lots different wildlife. There are some shops five minutes walk from hotel which are good did enjoy our stay at the tucan



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