Cancun

IBEROSTAR Tucan


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All Inclusive    

IBEROSTAR's Premium Collection: IBEROSTAR Tucan is an all-inclusive beachfront paradise set in perfect harmony with the environment. Fully appointed rooms with balconies or terraces are housed in bungalow style three-story units surrounded by 28 acres of lush, exuberant gardens. The hotel has been converted into a natural habitat for countless species including monkeys, and different types of birds, such as the royal palm turkey, plus fish and turtles. The IBEROSTAR Tucan has proudly received the Green Globe certification.

Enjoy a refreshing pool with swim-up bar, plus an immense three-section pool in an oasis on the edge of the jungle. More great places to play include three lighted tennis courts, supervised mini club for kids, a fitness center, a PADI scuba center, and golf with packages available at the adjacent 18-hole course. The hotel's spa (fee) is the ideal spot for tranquility and indulging in a relaxing treatment or massage.

Enjoy five restaurants (buffet and a la carte -dining restrictions apply) plus a grill/snack bar, and seven bars and lounges. By night, there's live entertainment at the theatre, and much more.

One of the privileges of the IBEROSTAR Tucan Hotel is its proximity to the Yucatan Peninsula's wonderful fine sand beaches and crystal clear waters, particularly near spectacular Playa del Carmen. Just a few steps are all that separates you from relaxing on majestic beaches. Though you may never want to leave, the resort is within walking distance of popular Fifth Avenue in Playa del Carmen.

Exceptional Values!
Honeymooners:
Bottle of champagne, fruit platter, and IBEROSTAR gift.
Family: First child 12 & under Stays, Plays & Eats Free (valid 5/01-10/31/16).

Find out more about IBEROSTAR Hotels & Resorts.

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HOTEL LOCATION
The IBEROSTAR is approximately 30 miles from the Cancun Airport, just a few minutes from Playa del Carmen, and right next to an 18-hole golf course. The resort is situated directly on the beach, within view of the island of Cozumel.
Address: AVE XAMAN-HA LOTE HOTELERO NO 2
PLAYA DEL CARMEN
QR

MX
Local Phone: 011-52-984-877-2
Toll Free Phone: 888-923-2722
Fax: 011-52-984-873-0424
HOTEL FACILITIES
Barber / Beauty Salon
Boutique Shops
Car Rental
Concierge
Currency Exchange
Laundry / Dry Cleaning Service
Meeting Rooms
Parking(Complimentary)
Physician on Call
Shopping Mall Nearby (0.5 miles)
Pools
Number of Pools: 4
Outdoor Pools: 4     
Swim-up Bar
There is a lake pool, kids pool, activity pool and adult pool. The spectacular 36,000sq ft lake pool has a central island covered with palm trees complete with a jacuzzi.The adult pool is in the rocks of a cenote, with a beautiful cascading waterfall.
Golf: ONSITE
Iberostar Playa Paraiso Golf Course Located within the Iberostar Playa Paraiso complex. First tee time available is 6:30 am
PD Dye course design. Par 72.
Holes: 18
Lessons Available
Tennis
Number of Courts: 3
Outdoor Courts: 3
Lighted Courts: 3
Court Fee: Complimentary.
Raquet Rental Fees: Complimentary.
Pro Onsite
Water Sports on Site
Fishing: Additional Charge
Sunfish Sailing: Complimentary
Scuba: Additional Charge
Snorkeling: Complimentary
Paddle Boats: Complimentary
Wind Surf: Complimentary
Health Club / Spa
Aerobics: Complimentary
Jacuzzi: Complimentary
Nautilus Equipment: Complimentary
Spa: Additional Charge
Steam Room: Complimentary
Manicure / Pedicure: Additional Charge
Facials: Additional Charge
HOTEL DETAILS
IBEROSTAR Tucan is a luxurious All-Inclusive beachfront resort in perfect harmony with the environment. Fully appointed rooms with balconies or terraces are housed in bungalow style 3-story units surrounded by 28 acres of lush, exuberant gardens. The resort features a jungle-style garden, a large lake pool, nightly entertainment, three lighted tennis courts, and world class diving instruction with state-of-the-art equipment. Beach: The IBEROSTAR Tucan is situated directly on a 1/8 mile stretch of white sandy beach. There is a 5- Star SCUBA Diving Center offering optional dives for certified divers and certification courses for new divers (there's an extra charge for these services) Check-in: 3:00 p.m.
Check-out: 12:00 p.m.
Total Rooms: 350
Year Opened: 1997 Credit Cards: Visa, Master Card, American Express
HOTEL RESTRICTIONS
No Springbreakers. Dinning A La carte men are required shirts with sleeves, pants, and proper shoes.
ROOM TYPES
SUPERIOR JUNIOR STE OCEANFRONT
Spacious junior suite includes one king bed or two double beds, oceanfront views, and direct access to the beach. Room also features room service, a minibar, unlimited reservations at specialty restaurants, and much more.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Fan
Shower
Room Service
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Telephone
Television
Room Safe
JUNIOR SUITE OCEANFRONT
Spacious junior suite includes one king bed or two double beds, a private balcony with beautiful oceanfront views, and convenient location to the pool. Room also features daily turndown service, complimentary access to the Hydrotherapy pool, and more.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Fan
Shower
Room Service
Balcony or Terrace
Minibar
Sofa
Coffee Maker
Hair Dryer
Iron
Telephone
Television
Room Safe
STANDARD ROOM
Guestroom includes one king bed or two double beds, a fully-equipped bathroom, and a private balcony with garden or jungle views. Room also includes a minibar, a ceiling fan, and more.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Fan
Shower
Room Service
Balcony or Terrace
Minibar
Sofa
Coffee Maker
Hair Dryer
Iron
Telephone
Television
Room Safe
JUNIOR SUITE
Spacious junior suite includes one king bed or two double beds, a private balcony with garden or jungle views, a mini bar, complimentary access to Hydrotherapy Pool at Spa Sensations, and more.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Fan
Shower
Room Service
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Telephone
Television
Room Safe
SUPERIOR STANDARD ROOM
Superiour guestroom includes one king bed or two double beds, a fully-equipped bathroom, a private balcony, and upgraded amenities.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Fan
Shower
Room Service
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Telephone
Television
Room Safe
DINING
IBEROSTAR Tucan features 1 meal plan options:
All Meals, Drinks & Tips-All
There are 7 Restaurants at IBEROSTAR Tucan:
La Marimba - An a la carte grill steakhouse, reservations are required. Gentlemen are requested to wear slacks or Bermuda shorts (no jeans). Hours are 6:30 to 6:30 to 10:30 pm.
La Gondola - An a la carte Italian restaurant, reservations are required. There is an elegant dress code, gentlemen are requested to wear slacks (no jeans). Hours are 6:30 to 10:30 pm.
La Hacienda - An a la carte Mexican restaurant. Reservations required for dinner. Casual/formal dress code. Open for buffet-style lunch.
El Bonsai - Japanese cuisine served a la carte. Open for dinner only. Reservations required. Casual/formal dress code.
Tulum - The main restaurant serves delicious buffet-style meals, featuring show cooking and special theme nights. Open for breakfast, lunch, and dinner. Reservations required for dinner.
Restaurant Cozumel -
Palapa Uxmal - Located by the pool serving international dishes a la carte. Open for dinner and lunch. Reservations required for dinner. Casual/formal dress code.
ACTIVITIES & ENTERTAINMENT
Daily Activities & Entertainment:
Bike Tours, Olympic Games, Air Rifles, Archery, Volleyball, Dance Classes, Spanish Classes, Water Basketball, Waterpolo.
Nightly Activities & Entertainment:
Nightly Entertainment with Live Band (Horror Show, Mexican Show, Las Vegas Movie), and theme parties.
CHILDREN'S PROGRAMS

Applicable Ages: 4 to 12 years old
Program Fees: Complimentary

Children's Facilities
PlayGround
Teen Disco

Babysitting Fee: Fee Required
Advance Notice for Babysitting: 24 hrs

Apple Vacations Customer Satisfaction Score
Hotel Average
What to expect
Food Quality
Comfort
Cleanliness
Service
6181 Recommend
6181 past Apple Vacationers would recommend IBEROSTAR Tucan to their friends and family



Latest Apple Vacations Review >>
TripAdvisor Web Reviews
Based on 5806 reviews
What to expect
Location
Rooms
Service
Value



TripAdvisor Traveller Reviews
Great Vacation.
xtcb269x, Toms River, New Jersey
Mon Aug 22 05:44:29 EDT 2016
Where do i start.... upon arrival you are greeted by a friendly staff. Check in was quick an easy. Walking to the room you'll see plenty of animals roaming around the area that are all friendly. Walking into the room youll see a very clean open space room and a animal made of towels on the bed. The food is all around you and always available. With the drinks there is always someone checking on you to make sure u do not need a refill. Beach and pool are both beautiful with plenty of space to accommodate everyone. This is by far the best location we have stayed at. Great food, Great staff, Very clean. Great Experience. More>

Iberostar Tucan
billybobsandy, Salt Lake City, Utah
Wed Aug 17 16:26:18 EDT 2016
We just returned from IB-Tucan and overall had a great time. We stayed in the Jr. suites right up by the beach and felt they were definitely worth the upgrade price. Didn't have to worry about beach chairs as we could walk to the beach from our room and back and left our towels and other items on the patio.We 2 rooms took our 3 grandchildren ages 6, 8, and 11 and our two adult sons. Only problem with the room was my matress was a little old and have some sagging springs that would creak when I sat on it. Also, housekeeping was good, but they usually made up our room quite late, around 4.00-5.00 PM. Our youngest enjoyed the kids club and I have to say the attendants were great with all the children. If you wanted to drop them off they would take care of them for the entire day, including taking them to lunch. We ate at 3 specialty resturants which were air conditioned--a must for August. Our favoriite was the Italian (great lamb chops and steak), second was the Japanese, and third was the Mediterranean. We were debating about the steakhouse but changed our mind when we found out it wasn't air conditioned. The staff was great and didn't experience any problems. Tried the air-rifle and archery activities and my son and grandson got top score for their session. They even gave them an award at the evening entertainment. I agree with other reviewers about the pool, it was a little too warm, almost like a bathtub, But the kids didn't seem to mind. I have bad knees and found the bell service would drive me in their carts from my room up to the lobby whenever I asked. That was a great service and saved me a lot of discomfort. Also, when we were ready to check out, the baggage cart arrived right on time and took our luggage up to the lobby. I would just recommend you call a few hours ahead of time. Overall, a great time, 4.5* More>

Wonderful
Mindy G, Knoxville, Tennessee
Wed Aug 17 05:19:03 EDT 2016
My family and I visited iberostar Tucan for our summer vacation. I could not have been more pleased. The section of beach is large and beautiful. It was never crowded. Plenty of lounge chairs on the beach but you have to get up early if you want one with shade. The pool, on the other hand, was packed all the time. We had to search for a place to sit when we wanted to be at the pool. The pool itself is huge though, so it never felt crowded in the water. What we loved most about the resort were the animals. We got to see peacocks everyday right outside our room and along the pathways. There are also howler monkeys. We would go on a daily search for these, because they stay in the trees. But they are loud, so we managed to find them everyday. Restaurants: we were allowed 3 reservations at the specialty restaurants during our 7 night stay. Each one was great. The rest of the time, we are at the main buffet. They were all very good. The main buffet closes periodically.... So we would try to plan our eating close to the opening times so we could get past any qualms about the amount of people and germs. The food was consistently delicious and a huge variety. Kids club: I did not think that we would be using the kids club but my daughter ended up going everyday that we stayed on the resort. She loved it. They keep the children busy with activities or they are swimming. Each night in the theater, the kids get to put on a show for the parents of some of the things they worked on in kids club that day.... Like a fashion show, or singing. They do an amazing job either the kids. There are also activities throughout the day for any age person to join..... Bingo, volleyball, Zumba, yoga....... Everyone that we came in contact with at the resort were so polite. We never passed anyone who didn't say hello with a smile. I could go on and on. One of our best am family vacations. More>

summer vacation 8/15/16
tania p,
Tue Aug 16 16:11:17 EDT 2016
we booked the queztal hotel and on arrival we were put on the resort next door which is the iberostar tucan. the room had a king bed, the bed is extremely hard... and we needed room for 3 adults. we were given a roll away bed my son, next day he was full of bug bites in his arms and his face after using the rollaway. the mini fridge was not cooling correctly, the a/c was not cooling much. the staff was very helpful and attentive. the director of activities, "the dominican" he was incredible along with hus crew. the room can use a good cleaning and perhaps a way of removing the strong odor of humitity. the taxi services all of the drivers were amazing. if you dare take the ferry to Conzumel and rent a car and enjoy Island, you really do not need to spend extra money on a tour guide. Once you are Cozumel you can enjoy the resort of Iberostar, but be ready the Hotel is nothing like the one in Playa Del Carmen. the grounds are not kept well, the food not the best, there was cigarette buds in the pool, yuk.....the beach not the best.....but the island of Conzumel is beautiful. Back to Iberostar Playa Del Carmen, Tucan, the food in the hotel was good, the buffet were also good. overall nice people, clean grounds. you really can save money on tours, you dont have to book with the hotel. we will be back to Playa del Carmen, i i will spend additional money on an upgrade for a better room. PS. there were animal all over, love it... i spend the first three days looking for the monkeys, finally found them on the afternoon of the third day. they were loud and nice to look. the beach was nice, the bad part is that it rained for two days, we only enjoyed the pool. if you have never used a jetski and want to use one, this is not the palce to learn. we rented the jetski form the hotel entretainment department. we were given a very brief overview on how to use the jetski, and we were told "dont worry if you need help just wave your hands and we will come to the rescue"... well that didnot happened... my husband and son fell over so many times, and no one came to the rescue. there were other people around rididng the jetski that they stopped to help them.. when they came back to land before the time was over, nothing was offered not even an apology,nor a perhaps refund.. NADA......not the best customer service... ask for the wifi code, is free... you do not need to pay.. you will have better access in lobby More>

Will not go back. Beautiful resort and beach, but terrible service & employees.
scott_tiff, Saint Louis, Missouri
Sun Aug 14 13:33:21 EDT 2016
We stayed here the week of July 4th with our two sons, ages 9 & 12. Let me first start with the pros and end with the cons. You will see, the negative parts of this trip greatly outweigh the positive aspects of the trip. The beach is absolutely stunning and the resort grounds are immaculate and beautiful. The howler monkeys and iguanaus were great and definitely a factor in us choosing this resort. The monkeys did not disappoint. You could always hear them and often time finds them in the jungle and on some of the balconies. That completes the positive points of the trip. Now, before I start, we are really not hard to please, but this vacation was very disappointing for us. The food was definitely sub-par for an all-inclusive. You pretty much have to make reservations for the restaurants on your first day. They fill up quickly, however oddly enough they never looked full. If you don't get reservations, you are stuck in the buffet restaurants for every meal. There was only one beach bar that staffed only two bartenders. The line was always long. You do not get served at the beach, like other resorts. Also, the alcoholic drinks came in plastic 16 oz. cups, so you're drink stayed cold for all of 5 minutes. The adult swim up bar is like walking down into a basement or hole and always very crowded. The main pool is very large and never felt overcrowded. However, it was nearly impossible to get chairs at the pool or the beach. There were always plenty chairs empty, however people claim them and put their belongings on them by 8-9 am. The most disappointing factor for us was the staff. They were very rude and not helpful at all. Their basic dislike for ALL AMERICANS was very apparent. We were by far the minority at this resort. On several occasions we heard them speaking negatively about Americans, not just my family. I hated that you have to bribe the resort employees to get decent service and help. Thank goodness we went through Apple. The Apple rep at the resort was very friendly and helpful. Without her, we would have been lost because we couldn't get any help or answers from the resort staff. We definitely will not be going back to this resort. More>



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