Cancun

IBEROSTAR Tucan


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All Inclusive    

2019 Exceptional Values
Honeymoon: Bottle of sparkling wine, fruit platter, and Iberostar gift.

Iberostar's Premium Collection: Visiting Iberostar Tucan is like escaping to a different world; a world of lush vegetation, exotic animals, and the finest amenities. The resort is literally alive with colorful peacocks, chattering monkeys, fish, turtles, and happy guests. Here, you can scuba dive, explore ancient Mayan ruins, shop at the famed Fifth Avenue in Playa del Carmen, and enjoy the finest open-air dining- all in the same day! Or, just settle in along the lagoon-style pool or expansive beach and let the resort's warm, attentive service indulge your every whim. All in all, it's a vacation experience that's full of life.

Enjoy four refreshing pools, non-motorized watersports, three lighted tennis courts, supervised mini-club for kids, a fitness center and a PADI scuba center. The spa (fee) is an ideal spot for tranquility and indulging in a relaxing treatment or massage.

Enjoy two buffets, five a la carte (dining restrictions apply), a grill/snack bar, and seven bars and lounges, including a swim-up bar. By night, there's live entertainment at the theatre, and much more.

One of the privileges of the Iberostar Tucan is its proximity to the Yucatan Peninsula's wonderful fine sand beaches and crystal clear waters, particularly near spectacular Playa del Carmen. Just a few steps are all that separates you from relaxing on majestic beaches. Though you may never want to leave, the resort is within walking distance of popular Fifth Avenue in Playa del Carmen.

Find out more about Iberostar Hotels & Resorts.

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HOTEL LOCATION
The IBEROSTAR is approximately 30 miles from the Cancun Airport, just a few minutes from Playa del Carmen. The resort is situated directly on the beach, within view of the island of Cozumel.
Address: AVE XAMAN-HA LOTE HOTELERO NO 2
PLAYA DEL CARMEN
QR

MX
Local Phone: 011-52-984-877-2
Toll Free Phone: 888-923-2722
Fax: 011-52-984-873-0424
HOTEL FACILITIES
Barber / Beauty Salon
Boutique Shops
Car Rental
Concierge
Currency Exchange
Laundry / Dry Cleaning Service
Meeting Rooms
Parking(Complimentary)
Physician on Call
Shopping Mall Nearby (0.5 miles)
Pools
Number of Pools: 4
Outdoor Pools: 4     
Swim-up Bar
There is a lake pool, kids pool, activity pool and adult pool. The spectacular 36,000sq ft lake pool has a central island covered with palm trees complete with a jacuzzi.The adult pool is in the rocks of a cenote, with a beautiful cascading waterfall.
Tennis
Number of Courts: 3
Outdoor Courts: 3
Lighted Courts: 3
Court Fee: Complimentary.
Raquet Rental Fees: Complimentary.
Pro Onsite
Water Sports on Site
Fishing: Additional Charge
Sunfish Sailing: Complimentary
Scuba: Additional Charge
Snorkeling: Complimentary
Paddle Boats: Complimentary
Wind Surf: Complimentary
Other Sports Available
Other Sports: 1 hour on complimentary snorkleing equipment rental.
Health Club / Spa
Aerobics: Complimentary
Jacuzzi: Complimentary
Nautilus Equipment: Complimentary
Spa: Additional Charge
Steam Room: Complimentary
Manicure / Pedicure: Additional Charge
Facials: Additional Charge
HOTEL DETAILS
IBEROSTAR Tucan is a luxurious All-Inclusive beachfront resort in perfect harmony with the environment. Fully appointed rooms with balconies or terraces are housed in bungalow style 3-story units surrounded by 28 acres of lush, exuberant gardens. The resort features a jungle-style garden, a large lake pool, nightly entertainment, three lighted tennis courts, and world class diving instruction with state-of-the-art equipment. Beach: The IBEROSTAR Tucan is situated directly on a 1/8 mile stretch of white sandy beach. There is a 5- Star SCUBA Diving Center offering optional dives for certified divers and certification courses for new divers ($) Check-in: 3:00 p.m.
Check-out: 12:00 p.m.
Total Rooms: 350
Year Opened: 1997 Credit Cards: Visa, Master Card, American Express
HOTEL RESTRICTIONS
No Springbreakers. Dinning A La carte men are required shirts with sleeves, pants, and proper shoes.
ROOM TYPES
SUPERIOR JUNIOR STE OCEANFRONT
Spacious junior suite offers 409 square feet with a private terrace and an ocean view and direct access to the beach.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Fan
Shower
Room Service
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Telephone
Television
Room Safe
JUNIOR SUITE OCEANFRONT
Spacious junior suite offer an area of 377 square feet with a convenient location close to the beach and pool, first and second floor.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Fan
Shower
Room Service
Balcony or Terrace
Minibar
Sofa
Coffee Maker
Hair Dryer
Iron
Telephone
Television
Room Safe
STANDARD ROOM
The rroms are 377 square feet and tropical view.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Fan
Shower
Room Service
Balcony or Terrace
Minibar
Sofa
Coffee Maker
Hair Dryer
Iron
Telephone
Television
Room Safe
JUNIOR SUITE
Spacious junior suite offer an area 409 square feet with a tropical or jungle view.
1 King Bed Other Amenities -
Air Conditioning
Fan
Shower
Room Service
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Telephone
Television
Room Safe
STANDARD FAMILY ROOM
The rooms are 754 square feet and with 1 king bed and a guaranteed connecting room with two double beds.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Fan
Shower
Room Service
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Telephone
Television
Room Safe
SUPERIOR STANDARD ROOM
Superiour guestroom offers an area of 377 square feet with a priority location conveniently close to beachand pool.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Fan
Shower
Room Service
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Telephone
Television
Room Safe
DINING
IBEROSTAR Tucan features 1 meal plan options:
All Meals, Drinks & Tips-All
There are 7 Restaurants at IBEROSTAR Tucan:
La Hacienda - An a la carte Mexican restaurant. Reservations required for dinner. Casual/formal dress code. Open for buffet-style lunch.
El Bonsai - Japanese cuisine served a la carte. Open for dinner only. Reservations required. Casual/formal dress code.
Tulum - The main restaurant serves delicious buffet-style meals, featuring show cooking and special theme nights. Open for breakfast, lunch, and dinner. Reservations required for dinner.
Restaurant Cozumel -
Palapa Uxmal - Located by the pool serving international dishes a la carte. Open for dinner and lunch. Reservations required for dinner. Casual/formal dress code.
La Marimba - An a la carte grill steakhouse, reservations are required. Gentlemen are requested to wear slacks or Bermuda shorts (no jeans). Hours are 6:30 to 6:30 to 10:30 pm.
La Gondola - An a la carte Italian restaurant, reservations are required. There is an elegant dress code, gentlemen are requested to wear slacks (no jeans). Hours are 6:30 to 10:30 pm.
ACTIVITIES & ENTERTAINMENT
Daily Activities & Entertainment:
Bike Tours, Olympic Games, Air Rifles, Archery, Volleyball, Dance Classes, Spanish Classes, Water Basketball, Waterpolo.
Nightly Activities & Entertainment:
Nightly Entertainment with Live Band (Horror Show, Mexican Show, Las Vegas Movie), and theme parties.
CHILDREN'S PROGRAMS

Applicable Ages: 4 to 12 years old
Program Fees: Complimentary

Children's Facilities
PlayGround
Teen Disco
Babysitting Fee: Fee Required
Advance Notice for Babysitting: 24 hrs

Apple Vacations Customer Satisfaction Score
Hotel Average
What to expect
Food Quality
Comfort
Cleanliness
Service
6507 Recommend
6507 past Apple Vacationers would recommend IBEROSTAR Tucan to their friends and family



Latest Apple Vacations Review >>
TripAdvisor Web Reviews
Based on 7431reviews
What to expect
Location
Rooms
Service
Value



Apple Vacations Traveller Reviews
awesome !!!
SLAWOMIR L.
Jan 14 2019
it was our 2nd time at iberostar tucan, we love this place, food was great, service excellent, great resort, beautiful beach and landscaping, wonderful people !
Customer Rating: 

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Fun in the Jungle
SAMANTHA W.
Dec 10 2018
The Ibirostar Tucan was a wonderful place to beat the cold winter in a Mayan paradise complete with every comfort. The resort is gorgeous with beautiful stones, Mayan art and a wonderful jungle to venture through while navigating the resort. While altogether excellent, it is not quite a perfect experience. The beautiful stonework in the rooms does allow sound to reverberate so you hear the opening and closing (slamming) of neighbors. This isn't much of an issue but worth mentioning. Also if the sun is hiding the pools will feel quite cold as they aren't heated. The food is pretty good although if you are late to the buffet they can be a bit stale - the restaurants are delicious. We were unable to visit the Italian one during our stay but it is undoubtedly delicious. The Mole at the Tex Mex and Bonsai Japanese restaurants where some of our favorites. The Apple Vacations concierge was a huge help for all the excursions we wanted to do, and there were plenty, and we were able to do everything we wanted and more. It really captured the luxury beach getaway we were hoping it would be. I would absolutely return to this resort, although I would avoid flying using Frontier if possible. Overall this was a 5 star vacation that was very personal at every level.
Customer Rating: 

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Third visit here
PETER W.
Dec 10 2018
This was the third time we've been to the Tucan and we would definitely return. We love the friendly atmosphere with the staff and Star Friends. They make you feel like you are part of the family. This year some friends of ours came and they said they would definitely return. Buffets were good and plenty to choose from and the specialty restaurants were very good.
Customer Rating: 

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We got ecoli from the food
PATRICIA P.
Nov 21 2018
Ground were beautiful. We enjoyed the animals. The pool was beautiful. We got very ill from the food. We suspect it was from the burger bar. Required medical treatment and antibiotics. Lasted 6 days. Bars near the beach were horrible. I don’t mind cheap Alcohol but they couldn’t even mix drinks. Bars in lobbies were great. Spa was nice. Workout room nice.
Customer Rating: 

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LANCE W.
Nov 10 2018
The beach was great. Food was great. Bartenders lacked energy most places. Room was extremely dark and small. Zero sunlight allowed in because of the jungle trees. Hotel dinner reservations were frustrating. Although we managed to get in most places they kept telling us the restaurant was full and we couldn't go in when clearly half of the restaurant was empty. Restaurants were never full. Probably the most frustrating part of the trip other than the really dark and depressing rooms.
Customer Rating: 

TEST
Amazing vacation- one of the best I have ever taken. Hotel beautiful, staff wonderful, clean and lot of animals.
LORI B.
Sep 05 2018
the situation with the beach was out of the hotels control, it was the seaweed. it had a bad smell. but the hotel the staff, pool was amazing. rooms were clean, kids had an amazing time with all the animals.
Customer Rating: 

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Worst Family Trip Ever!
KATHERINE P.
Aug 26 2018
We did not have a good experience. We were sick the whole time from the food. We thought the food/drinks on the resort should be safe to eat, but instead ended up with stomach cramps and going to the bathroom all day and night. The main pool was so warm, you couldn't even get into it to cool off and that is where my kids like to spend their time. Also, they were upset it closed at 8 p.m. There were a lot of things floating in it too. The beach/water was full of seaweed preventing our family from enjoying the water, let alone the smell of it. Frontier Airlines were terrible. Flight on the way there was delayed 2 hours, flight attendant was very rude, flight on the way back, it took over an hour to get our bags. I couldn't wait to get home from this trip! The one good comment I would say is the staff at Iberstar were very friendly and polite.
Customer Rating: 

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Disappointments
SHARYN J.
Aug 12 2018
upon arrival it took three tries to make the roomkeys work #4 success ...then a horrible beeping noise upon entering to find that the safe didn't work...hours later we got maintenance to fix the safe in the interim we were offered another room....were given the key to go check it out only to WALK IN ON A GUEST JUST GETTING OUT OF THE SHOWER STARK NAKED ... SHE SCREAMED I SCREAMED AND I COULD HAVE BEEN SUED/KILLED/CURSED ETC THIS IS INEXCUSABLE AND I EXPECT COMPENSATION TO BOTH GUESTS THE NAKED LADY AND ME END OF STORY
Customer Rating: 

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Iberostar Tucan.
KATHRYN G.
Jul 29 2018
I have very few complaints. The pool was too warm. And there was a considerable amount of seaweed on the beach. Overall, it was a fabulous stay. We had (4) generations aging from 3 to 84. All had an excellent time. This is my 2nd time at that resort. I would come again.
Customer Rating: 

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THOMAS F.
Jun 27 2018
The hotel staff are wonderful in the restaurants, bars, entertainment and maid service. The pool was exceptionally clean. You never want for a drink with the awesome wait staff. The rooms were good - not plush but clean. The beach is beautiful. The ocean has waves which was a lot of fun. My only negative with this resort is the lack of beach chairs. I was on the beach at 8:30 every morning and only one day did I get a chair at the beach. You travel all this way for the beach - not the pool!! Get many more beach chairs - policing the "reserved" chairs does not work. The rest of the resort was great, especially the staff!
Customer Rating: 

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Iberostar Tucan - Even with rain for 4 days
HEIDI S.
Jun 22 2018
Took my elderly parents for a long weekend there, Great hotel, great staff, great food, Terrible Weather! Rained from the time we got there until we left, but the staff couldn't do enough for you! The disappointment from the weather you cant change, it was still a great vacation
Customer Rating: 

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TripAdvisor Traveller Reviews
Not relaxing
Oksana O,
Sat Jan 19 10:52:06 EST 2019
Staying at Iberostar Tucan right now, so far the worst experience with a prestige club. They let non members to the private beach area, let people to “reserve” sun beds in the morning and not come back for hours! The food is okay, not great though, buffet food is better than in specialty restaurants. Our room is facing resort next to us and there is a constant squeaky noise coming from there. So far Tucan was not good to us, not coming back for sure.

First family
125jaimeh, Calgary, Canada
Fri Jan 18 16:12:15 EST 2019
It was my wife's and I first time staying at a family all inclusive resort. It was a nice hotel, the lobby was very nice with an open layout. The room itself was ok, we appreciated the extra bottles of water in the room. The bed was very comfortable. I was surprised that the resort only had one pool. There is a small kids pool off the side however the pool was large enough to accommodate people to lounge on the side. The little grotto with the pool bar was a nice little area. The beach was very nice, it was cleaned daily. The night entertainment was our favorite. Great production in the shows they put on. The food was good, our favorite was the Japanese restaurant, very cool shows the chefs put on. The staff was all very friendly and helpful. We will come back with our 6 year old daughter next time.

Beautiful beach, monkeys, plenty of activities
MistMich, Houston, Texas
Thu Jan 17 04:16:45 EST 2019
My family went to Iberostar Tucan on a friends recommendation to celebrate a couple birthdays and a graduation. There were 13 of us, aged 10 - 60 and everyone had a great time. There was plenty of space for us to separate and enjoy the resort at our own speed and leisure. The walks through the rainforest and along the wooden bridges were gorgeous, it was really fun to see the various animals eating or bathing or swimming, etc. My husband and I were on the third floor and we woke up to a family of monkeys on our balcony, and my mom was on the first floor and she had a peacock outside her window. The stretch of beach was beautiful, offering a lot of activities: volleyball, parasailing, jet skis, etc. The pool was nice and the adult only pool turned into our favorite meet-up spot. I would have given the hotel 5 stars except for a couple unnecessary frustrations. Every encounter with the concierge was time consuming and frustrating. The check-in process for each family took about 30-45 minutes, so we were standing there for way too long to check in all 5 families. I know we were a large group but spending 35 minutes to check-in me and my husband was too long after a long day of travel. To get a towel for the pool/beach, you need to keep track of a towel card. Of course, a couple of the kids lost theirs, a couple missed the window to turn in their towel so they used a wet towel on the second day, and some towels were just taken off our chairs (probably because they lost their card and needed a fresh one). There was plenty of activities to do during the day, but we felt like there was not much to do at night. They had a show each night, which was great, but the bar closed immediately after the show so we felt kicked out essentially. The sports bar was dingy and too small to fit our group and there was no "teen club" for the 15 and 17 year olds to hang out. This typically is not a problem since you'll usually be so tired from playing in the sun all day, but it was raining quite heavily for most of the trip, so we spent a lot of time trying to entertain ourselves inside the resort. Overall, we had a wonderful time and still talk about the monkeys on our patio, but I'm not sure we will ever go back.

Great Holiday vacation: location / nature / food / beach / ocean
smartmarat, Charlotte, North Carolina
Wed Jan 16 19:10:24 EST 2019
We stayed at Iberostar Tucan second time and overall it did not disappoint again. The beach is large and nice with no rocks and dirt: it was pleasure to enjoy. The rooms with balconies looking to the Jungles were very nice and spacious: a lot of monkeys, peacocks Etc. We used only the main restaurant but the food quality and variety was very good and we had no need to change for other options. The location of the hotel is perfect to visit the beautiful parks around: Xelha, Xcaret as well as other landmarks such as Tulum, Cozumel island, various cenotes, jungles Etc., which we successfully did during our stay. The main positive highlight of our stay was the hotel management: Yohel, Gilberto and Fernando: they were so friendly, helpful, were available on the short notice any time we needed any help! Particularly, I'd like to thank Yohel: any problem we experienced was resolved within minutes. The main problems were due to desk personnel lack of knowledge and training: for example, we were told that tennis courts are closed after 7pm and we cannot turn light ourselves too - both statements were wrong; we were told incorrect location of activities a few times and were late for the beginning as a result; we were told that the restaurant is open and it was closed for the next two hours after that; we were not told on the need to reserve the holiday dinner and almost missed it as a result; we got a misleading statement from the club and were treated with hostility after mentioning it. All these minor incidents however did not spoil our great vacation : they were kind of funny - after you know what to expect :) we treated this experience as some interesting aspect of the new culture. The tennis pro Marco was great and did everything for us and all other guests to be able to enjoy tennis fully. Thank you! The medical personnel in the hotel was great helping my son with a minor injury and this experience made us feel safe outside of our home! The Circus and Magic shows were our favorite for the entertainment! The ocean was so nice: waves were strong enough to enjoy and mild enough to be safe. Great pools with nice layout! water sports: Jet Ski, parasailing Etc.! Beach volleyball - very nicely organized! Overall, one of our best beach vacations, if not the best! Once again, Yohel, you made our vacation this time, thank you so much, Amigo!

This resort is obviously for the nature lovers though it has its pros and cons
Soloho, Toronto, Canada
Mon Jan 14 13:14:58 EST 2019
As for the pros in my opinion: -Jungle like a very green resort with a waterfall and abundant animals such as peacocks, swans, flamingos, parrots, ducks, agouti, and most impressing whaling monkey. You can see them all over around the resort and enjoy the monkey's families right from your balcony. -Spacious room with excellent in-room service. -Free and unlimited WIFI everywhere including the beach area. -An almost non-stop working kids club with different activities. Our 7-year-old son enjoyed it a lot. A special thanks to Fernanda, Lez, Liliana, Ingrid, David, Yeni. -Good food. With however quite limited and repetitive offers. -We liked a tennis court and enjoyed windsurfing. -Wide and long beach. For someone who likes to run or walk for a long distance, it is the perfect solution. -The service is excellent. A lot of entertainment in the pool and beach area. A variety of drinks deliver everywhere. They working hard to please everyone. - The scuba dive center is great here. The hotel located just across Cozumel so has just amazing diving capabilities. Diving with bull sharks - you must take it! Special thanks to Aron and Noelia for the amazing experience! As Cons -The most important for us is the ocean. During our stay, it was extremely windy and wavy. Water wasn’t clear so we could not enjoy the swimming at all. -Sauna is not free and quite expensive. -In order to reserve any space on the beach, you will need to wake up really early. We can’t complain about weather nature but obviously, they need to resolve the problem with lack of chair on the beach and the fact that lack of chairs makes people reserve the spot early morning and then came afternoon or not to show off at all.



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