Cancun

IBEROSTAR Tucan


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All Inclusive    

Crystal Award Winner: Best Destination, 2015 & 2016

Exceptional Values!
Honeymoon:
Bottle of champagne, fruit basket, and IBEROSTAR gift.
Family: Family: First child 12 & under Stays, Plays & Eats Free (valid 5/01-10/31/17).

IBEROSTAR's Premium Collection: IBEROSTAR Tucan is an all-inclusive beachfront paradise set in perfect harmony with the environment. Fully appointed rooms with balconies or terraces are housed in bungalow style three-story units surrounded by 28 acres of lush, exuberant gardens. The hotel has been converted into a natural habitat for countless species including monkeys, and different types of birds, such as the royal palm turkey, plus fish and turtles. The IBEROSTAR Tucan has proudly received the Green Globe certification.

Enjoy a refreshing pool with swim-up bar, plus an immense three-section pool in an oasis on the edge of the jungle. More great places to play include three lighted tennis courts, supervised mini club for kids, a fitness center and a PADI scuba center. The hotel's spa (fee) is the ideal spot for tranquility and indulging in a relaxing treatment or massage.

Enjoy five restaurants (buffet and a la carte -dining restrictions apply) plus a grill/snack bar, and seven bars and lounges. By night, there's live entertainment at the theatre, and much more.

One of the privileges of the IBEROSTAR Tucan Hotel is its proximity to the Yucatan Peninsula's wonderful fine sand beaches and crystal clear waters, particularly near spectacular Playa del Carmen. Just a few steps are all that separates you from relaxing on majestic beaches. Though you may never want to leave, the resort is within walking distance of popular Fifth Avenue in Playa del Carmen.

Find out more about IBEROSTAR Hotels & Resorts.

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HOTEL LOCATION
The IBEROSTAR is approximately 30 miles from the Cancun Airport, just a few minutes from Playa del Carmen. The resort is situated directly on the beach, within view of the island of Cozumel.
Address: AVE XAMAN-HA LOTE HOTELERO NO 2
PLAYA DEL CARMEN
QR

MX
Local Phone: 011-52-984-877-2
Toll Free Phone: 888-923-2722
Fax: 011-52-984-873-0424
HOTEL FACILITIES
Barber / Beauty Salon
Boutique Shops
Car Rental
Concierge
Currency Exchange
Laundry / Dry Cleaning Service
Meeting Rooms
Parking(Complimentary)
Physician on Call
Shopping Mall Nearby (0.5 miles)
Pools
Number of Pools: 4
Outdoor Pools: 4     
Swim-up Bar
There is a lake pool, kids pool, activity pool and adult pool. The spectacular 36,000sq ft lake pool has a central island covered with palm trees complete with a jacuzzi.The adult pool is in the rocks of a cenote, with a beautiful cascading waterfall.
Tennis
Number of Courts: 3
Outdoor Courts: 3
Lighted Courts: 3
Court Fee: Complimentary.
Raquet Rental Fees: Complimentary.
Pro Onsite
Water Sports on Site
Fishing: Additional Charge
Sunfish Sailing: Complimentary
Scuba: Additional Charge
Snorkeling: Complimentary
Paddle Boats: Complimentary
Wind Surf: Complimentary
Health Club / Spa
Aerobics: Complimentary
Jacuzzi: Complimentary
Nautilus Equipment: Complimentary
Spa: Additional Charge
Steam Room: Complimentary
Manicure / Pedicure: Additional Charge
Facials: Additional Charge
HOTEL DETAILS
IBEROSTAR Tucan is a luxurious All-Inclusive beachfront resort in perfect harmony with the environment. Fully appointed rooms with balconies or terraces are housed in bungalow style 3-story units surrounded by 28 acres of lush, exuberant gardens. The resort features a jungle-style garden, a large lake pool, nightly entertainment, three lighted tennis courts, and world class diving instruction with state-of-the-art equipment. Beach: The IBEROSTAR Tucan is situated directly on a 1/8 mile stretch of white sandy beach. There is a 5- Star SCUBA Diving Center offering optional dives for certified divers and certification courses for new divers (there's an extra charge for these services) Check-in: 3:00 p.m.
Check-out: 12:00 p.m.
Total Rooms: 350
Year Opened: 1997 Credit Cards: Visa, Master Card, American Express
HOTEL RESTRICTIONS
No Springbreakers. Dinning A La carte men are required shirts with sleeves, pants, and proper shoes.
ROOM TYPES
SUPERIOR JUNIOR STE OCEANFRONT
Spacious junior suite includes one king bed or two double beds, oceanfront views, and direct access to the beach. Room also features room service, a minibar, unlimited reservations at specialty restaurants and much more.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Fan
Shower
Room Service
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Telephone
Television
Room Safe
JUNIOR SUITE OCEANFRONT
Spacious junior suite includes one king bed or two double beds, a private balcony with beautiful oceanfront views, and convenient location to the pool. Room also featuresdaily turndown service, complimentary access to the Hydrotherapy pool, and more.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Fan
Shower
Room Service
Balcony or Terrace
Minibar
Sofa
Coffee Maker
Hair Dryer
Iron
Telephone
Television
Room Safe
STANDARD ROOM
Guestroom includes one king bed or two double beds, a fully-equipped bathroom, and a private balcony with garden or jungle views. Room also includes a minibar, a ceiling fan, and more.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Fan
Shower
Room Service
Balcony or Terrace
Minibar
Sofa
Coffee Maker
Hair Dryer
Iron
Telephone
Television
Room Safe
JUNIOR SUITE
Spacious junior suite includes one king bed , a private balcony with garden or jungle views, a mini bar, complimentary access to Hydrotherapy Pool at Spa Sensations, and more.
1 King Bed Other Amenities -
Air Conditioning
Fan
Shower
Room Service
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Telephone
Television
Room Safe
STANDARD FAMILY ROOM
Room with 1 king bed and a guaranteed connecting room with double beds; each includes a private balcony with garden or jungle view and a bathroom with vanity sink and shower. Minibar stocked daily with beer, soft drinks and bottled water.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Fan
Shower
Room Service
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Telephone
Television
Room Safe
SUPERIOR STANDARD ROOM
Superiour guestroom includes one king bed or two double beds, a fully-equipped bathroom, a private balcony, and upgraded amenities.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Fan
Shower
Room Service
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Telephone
Television
Room Safe
DINING
IBEROSTAR Tucan features 1 meal plan options:
All Meals, Drinks & Tips-All
There are 7 Restaurants at IBEROSTAR Tucan:
La Marimba - An a la carte grill steakhouse, reservations are required. Gentlemen are requested to wear slacks or Bermuda shorts (no jeans). Hours are 6:30 to 6:30 to 10:30 pm.
La Gondola - An a la carte Italian restaurant, reservations are required. There is an elegant dress code, gentlemen are requested to wear slacks (no jeans). Hours are 6:30 to 10:30 pm.
La Hacienda - An a la carte Mexican restaurant. Reservations required for dinner. Casual/formal dress code. Open for buffet-style lunch.
El Bonsai - Japanese cuisine served a la carte. Open for dinner only. Reservations required. Casual/formal dress code.
Tulum - The main restaurant serves delicious buffet-style meals, featuring show cooking and special theme nights. Open for breakfast, lunch, and dinner. Reservations required for dinner.
Restaurant Cozumel -
Palapa Uxmal - Located by the pool serving international dishes a la carte. Open for dinner and lunch. Reservations required for dinner. Casual/formal dress code.
ACTIVITIES & ENTERTAINMENT
Daily Activities & Entertainment:
Bike Tours, Olympic Games, Air Rifles, Archery, Volleyball, Dance Classes, Spanish Classes, Water Basketball, Waterpolo.
Nightly Activities & Entertainment:
Nightly Entertainment with Live Band (Horror Show, Mexican Show, Las Vegas Movie), and theme parties.
CHILDREN'S PROGRAMS

Applicable Ages: 4 to 12 years old
Program Fees: Complimentary

Children's Facilities
PlayGround
Teen Disco
Babysitting Fee: Fee Required
Advance Notice for Babysitting: 24 hrs

Apple Vacations Customer Satisfaction Score
Hotel Average
What to expect
Food Quality
Comfort
Cleanliness
Service
6507 Recommend
6507 past Apple Vacationers would recommend IBEROSTAR Tucan to their friends and family



Latest Apple Vacations Review >>
TripAdvisor Web Reviews
Based on 6540reviews
What to expect
Location
Rooms
Service
Value



TripAdvisor Traveller Reviews
Disappointing
Stacey G, Chicago, Illinois
Tue Aug 15 13:55:25 EDT 2017
Our trip started badly the moment we arrived and found out that the rooms promised by Apple Vacation were not available, which may or may not have been the hotels fault, but for those who want two double beds in the junior suites, they are NOT available, only king size beds. I will say that once we did finally speak with Stephanie, the customer relations person at the hotel, she was accommodating but unfortunately our only option was to switch to two standard rooms, but closer to the pool area. Of course the rooms weren't available until the next day, so a roll away bed was rolled into one of our rooms. The next day we lived out of our suitcase until mid afternoon when our rooms were finally ready, and waited forever for a bellboy to take our luggage to the new rooms. Our rooms supposedly had a ocean/pool view, not so, it was a view of the shack that housed the pool bathrooms and a slight view of the pool, the other room faced the back road and jungle. But I was happy to be close to the pool. Unfortunately, that day the weather didn't help our mood much, as it was a tropical storm and rained all day and night! I expected more entertainment from the staff due to the weather, they finally threw together a game at the bar, but that was it. I had heard Iberostar offered great food, and that was not true. The food was not good, especially the buffet. Their "green juice" at breakfast most of the time was orange juice with a few specks of green floating in it, and their yogurt is liquidy along with most of their foods that were suppose to be cold. I can understand why everything is melting, because air conditioning is seriously absent through out this hotel!! The rooms are cold, but the lobby, buffet, theatre, and most of the specialty restaurants are not air conditioned, or faintly air conditioned and believe me, in August, it's hot and humid in all of these places!! We would get all showered and dressed up for dinner and go and sweat, not fun at all. The hotel offers five specialty restaurants, and they have a notch above food wise compared to the buffet, but unfortunately if you stay a week, you can only book three specialty restaurants, What?? They told me to check back every day that we didn't have a reservation to see if anything opened up and every day we were told nope, except for the mexican restaurant at 6p which we had heard was awful, no thanks, we ended up at the buffet more than we would have liked. They do grill everyday near the pool, burgers and hot dogs which were ok, but one day they had great stuffed jalapeno poppers which they ran out of quickly and were never seen again the rest of the week. Anytime there are decent food items, it is served once, and never seen again. A lot of their food is mystery like, ground up and rolled with something stuffed into it and most of the desserts are gelatinous and bland. The ice cream stand by the pool was nice and had some decent flavors, but again became a melting mess because of poor refrigeration. The pool is huge and deceivingly deep!! all the stairs that lead into the pool have like a two foot drop into the water which takes everyone by surprise, so be aware. At each end of the pool are shallow rough walk in spots but are taken over constantly by young kids because the rest of the pool is so deep. Lots and lots of shade everywhere by the pool which is great, but I was constantly trying to find some spots to lay in the sun, very hard to find, even on the beach it's mostly shaded! The jacuzzi in the middle of the pool area is again taken over by kids who think it's a kiddie pool and it's hard to access with it's high walls and steps only on one side. Also, to get decent spots by the pool, you have to get up early!! I was up every morning at 6:30a to go and put towels down and a lot of the spots were already taken!! If you have a family with young kids, this is the spot for you! It has jungle pathways, with animals everywhere, monkeys, turtles, peacocks, etc. and that is fun. But if you are looking for a place to relax in quiet, this is not the place for you. We have two kids in their early twenties that were with us and there were not many others their age here, mostly grandparents and families with small kids. I don't want to be all negative, the staff, especially Stephanie in customer relations reached out to us several times to see how we were doing and on my daughters birthday, sent a cake, champagne and rose petals to her room, except it was the wrong room (it was ours) but they tried, so I give them an A on effort. However, I felt they were short staffed at a very busy time of year and not too sure why, most of the staff were accommodating and happy and then a few were not. The nightly entertainment was good, better than most we have seen, it's just that its so hot in the area and you have to wait an hour before the show starts for them to give out all the awards to everybody, kind of annoying. Also, just an FYI, I would not drink the water in the rooms sinks, one day I turned on the water and it ran brown, for a awhile, yuck! Power also went out briefly a couple times, and the television turned on mysteriously in the middle of the night one time. Smoke alarms are situated right over the beds and flashes lights all night long, weird. I think Apple Vacations should take some of the blame with misleading information, along with Iberostars confusing website regarding the Toucan/Quextal hotel (are they they same?). We have been to other resorts in this area which I feel are much better and will not be going back to any Iberostars, especially the Toucan.

Great family holiday
James H,
Mon Aug 14 10:17:52 EDT 2017
Let's start with a few negatives and that is reception. This is really disappointing as this is where the holiday starts and ends. For us the start was very disappointing and in my opinion they really need to sort this out. They are unhelpful and if you ask to speak to a manger they hide. When you arrive they give you vouchers that they do not know how to apply when you check out Be careful if you use there people to book any excursions. They sold us a package that we did not get everything they promised that was on a leaflet they wrote the prices on and then tried to say they did not book it. Get passed reception and the rest of the staff are superb. Really friendly and helpful. I would recommend getting some 20 Peso notes and tipping as this is really appreciated by all staff and they try and please even more which is amazing. I would recommend the themed restaurants the food is superb and breaks up your holiday. This would be a great place if they sorted reception and a lot of my review is about that when it was a small amount of holiday time.

Beautiful Grounds!!
Joel M,
Mon Aug 14 08:28:07 EDT 2017
Overall the place is beautiful especially if you love wildlife. Lots of monkeys, iguanas, and other animals in the jungle area. The only complaints I have are that the food wasn't as good as some other resorts I've been to and that they push you pretty hard to buy into their club. Everything else is fantastic the beach, the workers, the pool were all great. We also did the local snorkel excursion with Dressel Divers it too was a great experience.

Recommended
rockyfitz, Long Island, NY
Sun Aug 13 06:10:35 EDT 2017
First the pros- rooms are clean and comfortable. Mini fridge stocked daily as inclusive. Grounds well kept. Animation team was friendly and entertaining during the tropical storm with games, etc. special thanks to Ivan aka Chocolatte. Bartenders were pleasant and accommodating with special thanks to Santos at the adult pool. He was great. There were mAny kids at this resort and the adult pool was welcoming. The main pool is large and clean (deep in most parts). Beach is large with many chairs and shade areas. Well kept. Now the cons- seaweed -most be a new problem in this area. Hotel diligently picks up but it's in the water looking almost like a red tide. Rooms are loud. If other guests were considerate this would not be a problem. Lots of kids so if you are traveling w a family -perfect. If you mind the kids stay elsewhere. Lots of chairs and shade at pool but many are taken with towels and no people on them. Biggest con at this resort was the food. Food was the worst of all all inclusive resorts I've been to. The ala cart restaurants are hard to get a good time and Italian was worse than the buffet food. Not accommodating to switch restaurant reservation times. Overall I liked the resort -pros outweighed cons. Note: monkeys howling at 6 am may wake you if the guests don't. The jungle type setting is unique.

Loved the grounds, HATED the buffet food!!
SarahAndBray77, Albany, New York
Wed Aug 09 19:31:29 EDT 2017
POSITIVES FIRST--and there are a lot! --workers are all working hard and very professional. Zero complaints about cleanliness or the staff. --grounds are GORGEOUS--monkeys, agoutis, peacocks, tortoise, Tucan, ducks, swans, flamingos, etc. all in a natural jungle setting. --walkways are all beautiful (but wicked slippery, folks! Not kidding--and I'm only 39--anyone prone to falling should watch out especially on the wood planks and marble tile) --entertainment staff kept my kids busy--they loved the daily schedule board--resort is safe and after the first day, they ran around on their own --Italian Restaurant was quite nice--no real complaints there--meal was edible. --beach has super soft sand --pool is pretty --emailed 3 weeks in advance and got my restaurant choices for the ala carte places --got two rooms next to each other --room service is included NEGATIVES: --asked for rooms in three different buildings, got none of them. Got last building by parking lot. View of next door's resort parking lot. --bathroom sink overflowed and flooded room for 7 hours--no upgrade or room change or anything offered at all (maintenance did work hard to fix it) --laundry is too expensive to use. Why not by the pound? Who pays by the piece for wash-and-fold? --the entertainment staff are all super nice but the shows are corny --the Sports Bar sounds good in theory...but it's super weird--like your neighbor trying to have a basement bar but it not working out --the pool was uncomfortably hot--not even close to refreshing. I used beach showers to cool off! --almost the whole pool is so deep you have to bounce on your tippy toes to get around FOOD: I knew going into this that some people complained about the food. I'm no foodie by any means and we have kids who are 9, 12, and 14. How hard could we be to please on food?!? We're pretty simple--I'm sure the food is fine and these folks just must be real food snobs. We're literally fine with Chili's or Applebees level so we can't be hard to please. Umm...I was wrong!!!! It is mostly pretty darn gross in the Buffets. There are TONS and tons of different foods and some even look quite pretty--but then you eat them and...ICK!! At each meal, we each found *maybe* one thing we liked. At one point tonight, my son (too loudly, mind you!) yelled out, "ooh! This is edible!" Worst food/drink parts, in my opinion, if this is important to you--if not, then you're golden! --coffee (WEAK! and espresso is nasty!), no butter (it's a strong smelling margarine or something), stale breads/rolls, uncooked bacon, no orange juice (it's literally Tang--not even the "from concentrate" OJ, VERY runny scrambled eggs, cheese and cold cut platters sweating in the heat, warm milk for cereal, tasteless (but pretty!) fruit, squishy/spongy weird little desserts, and some super gross/cheap mixes for the frozen daiquiris/margaritas. I wasn't expecting fresh strawberries or anything--again, Applebee's level would have been totally fine--but the frozen consistency is totally off, the color is a weird neon pink, and the taste is nothing like a strawberry daiquiri. Ice cream is ok. With both food AND drink lacking in the most basic of ways, I couldn't in good conscience give it more than a three, though this place could be a 4-4.5 if they scaled down the quantity/assortment of food and focused on quality/ingredients/etc.



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