TripAdvisor Traveller Reviews
Mostly Pros with a couple small Cons
We stayed at Iberostar Tucan from May 11th- 16th, 2015. Four adults & one child. This was our first family(non-adults only) vacation to Riviera Maya in 13 yrs. All other yearly vacations were adults...
We stayed at Iberostar Tucan from May 11th- 16th, 2015. Four adults & one child. This was our first family(non-adults only) vacation to Riviera Maya in 13 yrs. All other yearly vacations were adults only. I have mostly pros regarding this resort w/ a couple cons.
Check-in: Quick & easy. I emailed the resort w/ a building request & was told my request would be forwarded to the Front desk Mgr. I really don?t believe our request made it past my initial contact person. We however were able to get a building next to our requested. We requested 15 & got Bldg 14 with adjoining rooms for our two families. That was great service. Bldgs 14 & 15 are pretty much middle of the property so walking distance to beach or lobby was not far.
Beach: Great with transparent water. No rocks. To the left one can venture past many resorts until you get to Playa del Carmen. To the right there is one other resort then 2 miles on unincorporated beach to walk. We never had a problem finding a spot on our beach.
Grounds: Beautiful & well kept. Jungle feel with nice walkways. A lot of wildlife including peacocks putting on a great show.
Pool: Nice & large. w/ convenient bathrooms & bars which weren?t too crowded. But we didn?t need to leave our seats as our waitress took excellent care of us(occasional tip helped). The adults pool/swim up bar was nice & secluded. Tip: bring your own floaties or pay big in the pool shop.
Entertainment: The nightly shows were top notch w/ the band playing salsa & other Latin styles before the show. Very good band! A variety of excellent shows. My complaint here is the actual show started at 9:30 which is too late for families. 8:00 start time would be perfect. There is a lot of fun daytime entertainment as the crew did a great job. The resort photographer did a fine job.
Drinks: I read reviews regarding the drinks being on the weak side. I just asked for a double when ordering a cocktail. My wife however says her drinks all tasted the same & were cheap tasting possibly using cheap juices? Some other resorts actually use real fruit. The Dos Equis drafts were great as I converted my Bud Light drinking bro-in-law to a better beer. Yay!
Restaurants: Buffets were great w/ the exception that the fruit could have been better per my wife. She expects great fruit on Riv Maya. We preferred the Quetzal buffet.
We tried the Oriental, Steak House, Mexican, & Sea food & were impressed with all. At check-in we were told we could eat at 2 of the specialty restaurants (for a 5 night stay)but we were able to eat at four without a problem. That was nice.
Our Room: A little aged but fine. Comfy bed. AC could have been better but no biggie. Our safe(along with our family member?s safe) malfunctioned twice. The repairman was there within minutes to fix it. Again no biggie. The fridge was always stocked. "Free" Wifi would've been nice(nothing's free though). My wife paid for it and it did not work well.The wildlife is wonderful, we even had a little monkey visit us. And more were seen in the trees.
Question: Would we return. Sure!
The area is lovely and there is a lot of potential, but we felt cheated, nickled and dimed and poorly treated--which is not what you expect from an Iberostar or an all-inclusive. In particular, the...
The area is lovely and there is a lot of potential, but we felt cheated, nickled and dimed and poorly treated--which is not what you expect from an Iberostar or an all-inclusive. In particular, the people who greeted us at reception were rude, we had to tip servers to get them to come to us during the day even though we were on hotel property with assigned servers, the drinks were weak and the alcohol low quality, vendors are also constantly trying to get you to buy add ons (like day trips and hotel spa packages). Also, animals (birds) ate from the buffet food stations right in front of you (pecking at cheese, meats and bread).
Iberostar Tucan - Second Visit
This was our second vacation to the Iberostar Tucan. What a wonderful resort! Upon arrival we were greeted by the lovely Ewa who gave us a welcome drink. Very refreshing after a long day of travel...
This was our second vacation to the Iberostar Tucan. What a wonderful resort! Upon arrival we were greeted by the lovely Ewa who gave us a welcome drink. Very refreshing after a long day of travel! We paid a little extra to be closer to the beach and pool, nice location in bldg. 1101-1152. Our room was nice and was always cleaned by the time we returned from a hard day of relaxing on the beach. The maids did a nice job and every day there was a cute animal made from towels in the room.
One day at the beach we had a free five minute massage by Edelmira and Cecelia who work at the Spa. It was wonderful so we paid for an hour massage the following day. It was so worth it and the best massage I ever had! Both Edelmira and Cecelia were so nice and very professional. The spa itself is very nice and relaxing.
We booked 3 excursions thru Amstar located in the hotel lobby. We went on the Luxury Sailing and Snorkeling, Fishing with Capt Rick and a shopping trip. We enjoyed the snorkeling, saw beautiful fish and turtles. Crew was top notch and the lunch provided was delicious.
Fishing trip was also wonderful, 6 people and we all caught something, mostly Mahi Mahi. The crew worked hard to make sure everyone caught fish.
The shopping trip went to the "Jewelry Showcase" and "Fifth Ave". We were disappointed with the Jewelry Showcase. You are escorted from case to case w/ a salesperson pushing you to buy. They didn't have much in plain silver, mostly set w/ gems and crystals. Nobody in our group purchased anything. Fifth Ave was fun, a lot of variety and bargaining. We were approached two times by men claiming to work at the Iberostar who said they recognized us. One tried to lure us to his "grandfather's shop" around the corner. Needless to say we didn't go and we know they didn't work at the Iberostar. So be on your guard, they see tourists wearing the resort bracelets and claim to know you. Don't fall for it. I can't say enough about Amstar for booking excursions. They are always on time and professional when picking up and dropping off on excursions.
On our first day at the Iberostar Tucan we booked dinners w/ guest services for the specialty restaurants and had no problems getting the days/times we wanted. We ate at the Mexican and Hibachi. Both were good but the Hibachi was our favorite. Buffet was good too, we were always able to find something we liked. Drinks were excellent and the waitresses walk the beach all day taking orders and delivering. I don't know how they do it walking in the sand in shoes and uniforms but they do it with a smile!
The animals wandering around the resort are amazing especially if you're an animal lover. Beautiful birds, iguanas, monkeys, etc. So much fun! We are so glad we decided to go back to the Iberostar Tucan! Everyone who works there has a smile and a hello from the landscapers, front desk, maids, etc., they are all wonderful, hard working people who aim to please. We cannot wait to return!
we spent 5 days, 4 nights for our honeymoon here! We loved the beach, the hotel surroundings, the food and the service. The nightly shows were entertaining. There is so much to do in the resort. They...
we spent 5 days, 4 nights for our honeymoon here! We loved the beach, the hotel surroundings, the food and the service. The nightly shows were entertaining. There is so much to do in the resort. They were very accommodating and nice!
Went for a wedding with a big group and the place was great, lots of beachfront with volleyball and plenty of chairs. Huge pool area and great pool bar where they let you get pretty rowdy. Great laid...
Went for a wedding with a big group and the place was great, lots of beachfront with volleyball and plenty of chairs. Huge pool area and great pool bar where they let you get pretty rowdy. Great laid back, permissive attitude from all the staff all the time. The forest area where they have all the animals is awesome. They had monkeys, lemurs, iguanas, flamingos, peacocks, and others just roaming around the same space the path to the beach takes you through. The food wasn't that great but we didn't realize that there was a better buffet on the premium side of the hotel that you can also use as a guest of the Tucan side so that improved things some in that aspect. Highly recommended.
comments and opinions on this Ratings and Reviews section of our website
are the views and opinions of TripAdvisor members and Apple
Vacations.passengers. They are providied 'as is' and we accept no
responsibility for any loss, injury, inconvenience or other damage
resulting from this information. You should verify critical information
(for example passports and visas, and customs) with the relevant
authorities, and review our Fair Trade Contract and Things To Know
Before You Go (including our Health and Safety Tips For Travelers)
before you travel.