Cancun

IBEROSTAR Tucan


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All Inclusive    

Value Plus!
Honeymooners:
Bottle of sparkling wine, fruit platter, and IBEROSTAR gift.

IBEROSTAR's Premium Collection: IBEROSTAR Tucan is an all-inclusive beachfront paradise set in perfect harmony with the environment. Fully appointed rooms with balconies or terraces are housed in bungalow style three-story units surrounded by 28 acres of lush, exuberant gardens. The hotel has been converted into a natural habitat for countless species including monkeys, and different types of birds, such as the royal palm turkey, plus fish and turtles. The IBEROSTAR Tucan has proudly received the Green Globe certification.

Enjoy a refreshing pool with swim-up bar, plus an immense three-section pool in an oasis on the edge of the jungle. More great places to play include three lighted tennis courts, supervised mini club for kids, a fitness center, a PADI scuba center, and golf with packages available at the adjacent 18-hole course. The hotel's spa (fee) is the ideal spot for tranquility and indulging in a relaxing treatment or massage.

Enjoy five restaurants (buffet and a la carte -dining restrictions apply) plus a grill/snack bar, and seven bars and lounges. By night, there's live entertainment at the theatre, a disco and much more.

One of the privileges of the IBEROSTAR Tucan Hotel is its proximity to the Yucatan Peninsula's wonderful fine sand beaches and crystal clear waters, particularly near spectacular Playa del Carmen. Just a few steps are all that separates you from relaxing on majestic beaches. Though you may never want to leave, the resort is within walking distance of popular Fifth Avenue in Playa del Carmen.

Find out more about IBEROSTAR Hotels & Resorts.

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HOTEL LOCATION
The IBEROSTAR is approximately 30 miles from the Cancun Airport, just a few minutes from Playa del Carmen, and right next to an 18-hole golf course. The resort is situated directly on the beach, within view of the island of Cozumel.
Address: AVE XAMAN-HA LOTE HOTELERO NO 2
PLAYA DEL CARMEN
QR

MX
Local Phone: 011-52-984-877-2
Toll Free Phone: 888-923-2722
Fax: 011-52-984-873-0424
HOTEL FACILITIES
Barber / Beauty Salon
Boutique Shops
Car Rental
Concierge
Currency Exchange
Disco / Nightclub
Laundry / Dry Cleaning Service
Meeting Rooms
Parking(Complimentary.)
Physician on Call
Shopping Mall Nearby (0.5 miles)
Pools
Number of Pools: 4
Outdoor Pools: 4     
Swim-up Bar
There is a lake pool, kids pool, activity pool and adult pool. The spectacular 36,000sq ft lake pool has a central island covered with palm trees complete with a jacuzzi.The adult pool is in the rocks of a cenote, with a beautiful cascading waterfall.
Golf: ONSITE
Iberostar Playa Paraiso Golf Course Located within the Iberostar Playa Paraiso complex. First tee time available is 6:30 am
PD Dye course design. Par 72.
Holes: 18
Lessons Available
Tennis
Number of Courts: 3
Outdoor Courts: 3
Lighted Courts: 3
Court Fee: Complimentary.
Raquet Rental Fees: Complimentary.
Pro Onsite
Water Sports on Site
Fishing: Additional Charge
Sunfish Sailing: Complimentary
Scuba: Additional Charge
Snorkeling: Complimentary
Paddle Boats: Complimentary
Wind Surf: Complimentary
Health Club / Spa
Aerobics: Complimentary
Jacuzzi: Complimentary
Nautilus Equipment: Complimentary
Spa: Additional Charge
Steam Room: Complimentary
Manicure / Pedicure: Additional Charge
Facials: Additional Charge
HOTEL DETAILS
IBEROSTAR Tucan is a luxurious All-Inclusive beachfront resort in perfect harmony with the environ- ment. Fully appointed rooms with balconies or terraces are housed in bungalow style 3-story units surrounded by 28 acres of lush, exuberant gardens. The resort features a jungle-style garden, a large lake pool, nightly entertainment, a disco, three lighted tennis courts, and world class diving instruction with state-of-the-art equipment. Domestic and International drinks are available 10 am to 2 am. Beach: The IBEROSTAR Tucan is situated directly on a 1/8 mile stretch of white sandy beach. There is a 5- Star SCUBA Diving Center offering optional dives for certified divers and certification courses for new divers (there's an extra charge for these services) Check-in: 3:00 pm
Check-out: 12:00 noon
Total Rooms: 350
Year Opened: 1997 Credit Cards: Visa, Master Card, American Express
HOTEL RESTRICTIONS
No Springbreakers. Dinning A La carte men are required shirts with sleeves, pants and proper shoes .
ROOM TYPES
SUPERIOR JUNIOR STE OCEANFRONT
Two double beds or one king, plus one day bed. Beach view from balcony. Large living area. Unlimited a la carte dining. Located on first floor near pool. Max. occupancy: 2 adults + 2 children, 3 adults + 1 child, or 4 adults
Other Amenities -
Air Conditioning
Fan
Shower
Room Service
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Telephone
Television
Room Safe
JUNIOR SUITE OCEANFRONT
Spacious rooms with two double beds or one king bed, plus a day bed. Beach view from balcony. Large sitting space. Located near pool. Max. occupancy: 2 adults + 2 children, 3 adults + 1 child, or 4 adults
Other Amenities -
Air Conditioning
Fan
Shower
Room Service
Balcony or Terrace
Minibar
Sofa
Coffee Maker
Hair Dryer
Iron
Telephone
Television
Room Safe
STANDARD ROOM
Two double beds or one king. Room service from 11 a.m. - 11 p.m. 2 handicap rooms available. Max. occupancy: 2 adults + 2 children, 3 adults + 1 child, or 4 adults
Other Amenities -
Air Conditioning
Fan
Shower
Room Service
Balcony or Terrace
Minibar
Sofa
Coffee Maker
Hair Dryer
Iron
Telephone
Television
Room Safe
JUNIOR SUITE
Spacious rooms with two double beds or one king. Balcony with garden or jungle view. Room service from 11 a.m. - 11 p.m. Max. occupancy: 2 adults + 2 children, 3 adults + 1 child, or 4 adults
Other Amenities -
Air Conditioning
Fan
Shower
Room Service
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Telephone
Television
Room Safe
STANDARD FAMILY ROOM
Connecting rooms, one with two double beds and one with a king bed. Garden view from balcony. Room service with baby food from 11 a.m. - 11 p.m. Priority a la carte dinner reservations.
Other Amenities -
Air Conditioning
Fan
Shower
Room Service
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Telephone
Television
Room Safe
STANDARD PRIORITY LOCATION
Two double beds or one king. Garden or jungle view from balcony. Located near the pool and beach. Room service from 11 a.m. - 11 p.m. Max. occupancy: 2 adults + 2 children, 3 adults + 1 child, or 4 adults
Other Amenities -
Air Conditioning
Shower
Room Service
Minibar
Coffee Maker
Hair Dryer
Iron
Telephone
Television
Room Safe

OTHER INFO
Free WiFi access in lobby area
DINING
IBEROSTAR Tucan features 1 meal plan options:
All Meals, Drinks & Tips-All
There are 7 Restaurants at IBEROSTAR Tucan:
La Hacienda - An a la carte Mexican restaurant, reservations are required. There is an elegant dress code, gentlemen are requested to wear slacks (no jeans). Hours are 6:30 to 10:30 pm.
Japanese Restaurant - A la carte restaurant serving Japanese cuisine.
Tulum - The main restaurant serves delicious buffet style meals, featuring show cooking and special theme nights. Breakfast is served from 7:00 to 10:00 am, dinner is served from 6:30 to 9:30 pm. No shorts or sleeveless t-shirtsare allowed during dinner.
Restaurant Cozumel -
Palapa Uxmal - A beach/pool snack bar serving a continental breakfast from 10:00 am to 12:00 noon, a buffet lunch from 12:00 noon to 4:00 pm, coffee and cakes from 4:00 to 5:00 pm, and snacks until 6:00 pm.
La Marimba - An a la carte grill steakhouse, reservations are required. Gentlemen are requested to wear slacks or Bermuda shorts (no jeans). Hours are 6:30 to 6:30 to 10:30 pm.
La Gondola - An a la carte Italian restaurant, reservations are required. There is an elegant dress code, gentlemen are requested to wear slacks (no jeans). Hours are 6:30 to 10:30 pm.
ACTIVITIES & ENTERTAINMENT
Daily Activities & Entertainment:
Bike Tours, Olympic Games, Air Rifles, Archery, Volleyball, Dance Classes, Spanish Classes, Water Basketball, Waterpolo.
Nightly Activities & Entertainment:
Nightly Entertainment with Live Band (Horror Show, Mexican Show, Las Vegas Movie), Theme Parties, Mascara Disco from 11 pm onward.
CHILDREN'S PROGRAMS

Applicable Ages: 4 to 12 years old.
Program Fees: Complimentary.

Children's Facilities
PlayGround
Teen Disco

Babysitting Fee: Fee Required
Advance Notice for Babysitting: 24 hrs.

Babysitting Service: Approx. $15 per hour (1-2 children)/$20 per hour (3 children). Client must pay directly to the babysitter (cash only).

Apple Vacations Traveller Reviews
Had a great time!
KATHLEEN H.
Jul 23 2014
Great vacation with extended family. The resort is beautiful. .. More>
Customer Rating: 

best family hotel
KARLA L.
Jun 25 2014
we have been going to this hotel for years. There is a lot of energy at this hotel and the kids have a ball. .. More>
Customer Rating: 

TAMMY S.
Jun 24 2014
The positives are the beach is gorgeous and pool area and staff are excellent. Our room had maintenance issues - sink faucet leaked all of counter all week and closet door never closed. Shower also leaked through the wall and onto bathroom floor. We had an ocean front room which is worth it for t .. More>
Customer Rating: 

Surpringly very nice.
ALBA A.
Jun 23 2014
I would definetly go again. Only down fall are the beds in the Junior Suites (lead in category) very hard, but i guess its great if you have back pain. All in all had a great time, I would go again and recomend it. .. More>
Customer Rating: 

Return visit not as good as previous visit
LESTER L.
Jun 10 2014
We have stayed at the Iberostar Tucan/Quetzal 5 times. During our current visit in June 2014 we noticed some things seem to be slipping. The food was good but not as good as previous, likewise the selection seemed to have diminished some. The Star Friends staff were not as friendly and outgoing as .. More>
Customer Rating: 

We felt Cheated!
DAVID W.
Jun 08 2014
First Ocean front room view was TOTALLY BLOCKED by a palm tree...Adult pool bar was CLOSED for three days!..Entertainment was HORRIBLE!! and to top it all off PRIVATE transportation was 30 mins late picking us up on return trip with NO APOLOGY...We will never go back to this resort and we go EVERY .. More>
Customer Rating: 

Tucan pool
WALTER P.
May 25 2014
About the only negative about this resort is the pool was too deep. I am 5 ft 4 in and the shallowest part was 5 ft 1 in (except for access points). You were not able to walk around in the pool. We spent the entire time at the beach which was the best. Good waves with no under tow and powdery s .. More>
Customer Rating: 

Excellent facility but. ..
DAVID D.
May 22 2014
Loved the staff, facility. But seriously having to pay a daily fee for internet is a bit silly. It is optional but still. .. More>
Customer Rating: 

Nice resort
DEBRA B.
May 06 2014
I have stayed at other Iberostar resorts and this was probably my least favorite. It is very nice but there were little things that made it not quite as nice as the others. Our shower didn't drain well so we were always standing in our dirty water. The ventilation in the bathroom was very poor a .. More>
Customer Rating: 

CATHY T.
May 05 2014
This hotel was excellent. Staff was amazing and always willing to help. .. More>
Customer Rating: 

Jungle
LILA G.
Apr 16 2014
If you love animals this the place to go. It was like you were in the middle of a jungle. .. More>
Customer Rating: 



The comments and opinions on this Ratings and Reviews section of our website are the views and opinions of TripAdvisor members and Apple Vacations.passengers. They are providied 'as is' and we accept no responsibility for any loss, injury, inconvenience or other damage resulting from this information. You should verify critical information (for example passports and visas, and customs) with the relevant authorities, and review our Fair Trade Contract and Things To Know Before You Go (including our Health and Safety Tips For Travelers) before you travel.
  APPLE RATINGS:    Exceptional Standard of Service & Quality;    Luxurious;
    Superior First Class;    First Class;    Comfortable;    Modest
    Superior to other hotels with the same rating;    Superior to other hotels with the same rating