Cancun

IBEROSTAR Tucan


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All Inclusive    

Crystal Award Winner: Best Destination, 2015 & 2016

Exceptional Values!
Honeymoon:
Bottle of champagne, fruit basket, and IBEROSTAR gift.
Family: Family: First child 12 & under Stays, Plays & Eats Free (valid 5/01-10/31/17).

IBEROSTAR's Premium Collection: IBEROSTAR Tucan is an all-inclusive beachfront paradise set in perfect harmony with the environment. Fully appointed rooms with balconies or terraces are housed in bungalow style three-story units surrounded by 28 acres of lush, exuberant gardens. The hotel has been converted into a natural habitat for countless species including monkeys, and different types of birds, such as the royal palm turkey, plus fish and turtles. The IBEROSTAR Tucan has proudly received the Green Globe certification.

Enjoy a refreshing pool with swim-up bar, plus an immense three-section pool in an oasis on the edge of the jungle. More great places to play include three lighted tennis courts, supervised mini club for kids, a fitness center and a PADI scuba center. The hotel's spa (fee) is the ideal spot for tranquility and indulging in a relaxing treatment or massage.

Enjoy five restaurants (buffet and a la carte -dining restrictions apply) plus a grill/snack bar, and seven bars and lounges. By night, there's live entertainment at the theatre, and much more.

One of the privileges of the IBEROSTAR Tucan Hotel is its proximity to the Yucatan Peninsula's wonderful fine sand beaches and crystal clear waters, particularly near spectacular Playa del Carmen. Just a few steps are all that separates you from relaxing on majestic beaches. Though you may never want to leave, the resort is within walking distance of popular Fifth Avenue in Playa del Carmen.

Find out more about IBEROSTAR Hotels & Resorts.

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HOTEL LOCATION
The IBEROSTAR is approximately 30 miles from the Cancun Airport, just a few minutes from Playa del Carmen. The resort is situated directly on the beach, within view of the island of Cozumel.
Address: AVE XAMAN-HA LOTE HOTELERO NO 2
PLAYA DEL CARMEN
QR

MX
Local Phone: 011-52-984-877-2
Toll Free Phone: 888-923-2722
Fax: 011-52-984-873-0424
HOTEL FACILITIES
Barber / Beauty Salon
Boutique Shops
Car Rental
Concierge
Currency Exchange
Laundry / Dry Cleaning Service
Meeting Rooms
Parking(Complimentary)
Physician on Call
Shopping Mall Nearby (0.5 miles)
Pools
Number of Pools: 4
Outdoor Pools: 4     
Swim-up Bar
There is a lake pool, kids pool, activity pool and adult pool. The spectacular 36,000sq ft lake pool has a central island covered with palm trees complete with a jacuzzi.The adult pool is in the rocks of a cenote, with a beautiful cascading waterfall.
Tennis
Number of Courts: 3
Outdoor Courts: 3
Lighted Courts: 3
Court Fee: Complimentary.
Raquet Rental Fees: Complimentary.
Pro Onsite
Water Sports on Site
Fishing: Additional Charge
Sunfish Sailing: Complimentary
Scuba: Additional Charge
Snorkeling: Complimentary
Paddle Boats: Complimentary
Wind Surf: Complimentary
Health Club / Spa
Aerobics: Complimentary
Jacuzzi: Complimentary
Nautilus Equipment: Complimentary
Spa: Additional Charge
Steam Room: Complimentary
Manicure / Pedicure: Additional Charge
Facials: Additional Charge
HOTEL DETAILS
IBEROSTAR Tucan is a luxurious All-Inclusive beachfront resort in perfect harmony with the environment. Fully appointed rooms with balconies or terraces are housed in bungalow style 3-story units surrounded by 28 acres of lush, exuberant gardens. The resort features a jungle-style garden, a large lake pool, nightly entertainment, three lighted tennis courts, and world class diving instruction with state-of-the-art equipment. Beach: The IBEROSTAR Tucan is situated directly on a 1/8 mile stretch of white sandy beach. There is a 5- Star SCUBA Diving Center offering optional dives for certified divers and certification courses for new divers (there's an extra charge for these services) Check-in: 3:00 p.m.
Check-out: 12:00 p.m.
Total Rooms: 350
Year Opened: 1997 Credit Cards: Visa, Master Card, American Express
HOTEL RESTRICTIONS
No Springbreakers. Dinning A La carte men are required shirts with sleeves, pants, and proper shoes.
ROOM TYPES
STANDARD FAMILY ROOM
Room with 1 king bed and a guaranteed connecting room with double beds; each includes a private balcony with garden or jungle view and a bathroom with vanity sink and shower. Minibar stocked daily with beer, soft drinks and bottled water.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Fan
Shower
Room Service
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Telephone
Television
Room Safe
SUPERIOR STANDARD ROOM
Superiour guestroom includes one king bed or two double beds, a fully-equipped bathroom, a private balcony, and upgraded amenities.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Fan
Shower
Room Service
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Telephone
Television
Room Safe
SUPERIOR JUNIOR STE OCEANFRONT
Spacious junior suite includes one king bed and two double beds, oceanfront views, and direct access to the beach. Room also features room service, a minibar, unlimited reservations at specialty restaurants, and much more.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Fan
Shower
Room Service
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Telephone
Television
Room Safe
JUNIOR SUITE OCEANFRONT
Spacious junior suite includes one king bed or two double beds, a private balcony with beautiful oceanfront views, and convenient location to the pool. Room also featuresdaily turndown service, complimentary access to the Hydrotherapy pool, and more.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Fan
Shower
Room Service
Balcony or Terrace
Minibar
Sofa
Coffee Maker
Hair Dryer
Iron
Telephone
Television
Room Safe
STANDARD ROOM
Guestroom includes one king bed or two double beds, a fully-equipped bathroom, and a private balcony with garden or jungle views. Room also includes a minibar, a ceiling fan, and more.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Fan
Shower
Room Service
Balcony or Terrace
Minibar
Sofa
Coffee Maker
Hair Dryer
Iron
Telephone
Television
Room Safe
JUNIOR SUITE
Spacious junior suite includes one king bed , a private balcony with garden or jungle views, a mini bar, complimentary access to Hydrotherapy Pool at Spa Sensations, and more.
1 King Bed Other Amenities -
Air Conditioning
Fan
Shower
Room Service
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Telephone
Television
Room Safe
DINING
IBEROSTAR Tucan features 1 meal plan options:
All Meals, Drinks & Tips-All
There are 7 Restaurants at IBEROSTAR Tucan:
Palapa Uxmal - Located by the pool serving international dishes a la carte. Open for dinner and lunch. Reservations required for dinner. Casual/formal dress code.
La Marimba - An a la carte grill steakhouse, reservations are required. Gentlemen are requested to wear slacks or Bermuda shorts (no jeans). Hours are 6:30 to 6:30 to 10:30 pm.
La Gondola - An a la carte Italian restaurant, reservations are required. There is an elegant dress code, gentlemen are requested to wear slacks (no jeans). Hours are 6:30 to 10:30 pm.
La Hacienda - An a la carte Mexican restaurant. Reservations required for dinner. Casual/formal dress code. Open for buffet-style lunch.
El Bonsai - Japanese cuisine served a la carte. Open for dinner only. Reservations required. Casual/formal dress code.
Tulum - The main restaurant serves delicious buffet-style meals, featuring show cooking and special theme nights. Open for breakfast, lunch, and dinner. Reservations required for dinner.
Restaurant Cozumel -
ACTIVITIES & ENTERTAINMENT
Daily Activities & Entertainment:
Bike Tours, Olympic Games, Air Rifles, Archery, Volleyball, Dance Classes, Spanish Classes, Water Basketball, Waterpolo.
Nightly Activities & Entertainment:
Nightly Entertainment with Live Band (Horror Show, Mexican Show, Las Vegas Movie), and theme parties.
CHILDREN'S PROGRAMS

Applicable Ages: 4 to 12 years old
Program Fees: Complimentary

Children's Facilities
PlayGround
Teen Disco
Babysitting Fee: Fee Required
Advance Notice for Babysitting: 24 hrs

Apple Vacations Customer Satisfaction Score
Hotel Average
What to expect
Food Quality
Comfort
Cleanliness
Service
6181 Recommend
6181 past Apple Vacationers would recommend IBEROSTAR Tucan to their friends and family



Latest Apple Vacations Review >>
TripAdvisor Web Reviews
Based on 6210reviews
What to expect
Location
Rooms
Service
Value



TripAdvisor Traveller Reviews
All Inclusive is the way to go
deplorable2017, Las Vegas
Sun Feb 26 17:37:16 EST 2017
The Iberostar Tucan property was amazing. Everything was well kept and clean. The grounds had wildlife in trees, ponds with fish, flamingos, turtles and ducks. The food choices satisfied different tastes in my family and were made fresh. 24 hour service was available for food and drinks. I felt very safe on the property. They advertise free snorkeling but it is for their pool.

Best beach resort I have been to.
Stephanie J, Traverse City, Michigan
Sun Feb 26 16:14:21 EST 2017
I will start this review with the two biggest positives. The staff! The staff works tirelessly to make sure you are happy and having a great time. From checkin to checkout the staff is superb. The waitstaff in all of the many restaurants and on the beach (for drinks) are efficient and bilingual. They are quick to get your drinks and to remove your plates. They work very hard to keep all areas clean. We spent most every breakfast and lunch at the beach side restaurant. Please bring a cover up and shoes to the restaurant as they don't serve meals to half naked people ;-) Our room was cleaned daily. Our bed was a little hard so we requested a mattress cover, it was brought up immediately. My second favorite part was the beach. There are chairs galore, sitting by little tiki huts. We have stayed at other resorts where you could never find a chair. We went with a group so whoever went down for the sunrise, put out towels for the 5 of us. We had a couple calm ocean days so we swam out to the sandbar and it was like a perfect relaxation day. The beach is clean and of course there is beach volleyball. Now to the things travelers always want to know about the food and the rooms. The food is a great value. I recommend the two main halls for breakfast buffett. I believe they were called Cozumel and Tulum. For lunch you can go to these buffets also or if you are down at the beach you can go to lunch at the restaurant closest to the beach. The pizza is very good also the chicken is great, you will smell it from the beach and know it's time to eat. You can make reservations for dinner, make them in advance. We tried the steakhouse (get the tenderloin) and the japanese restaurant . Both were very good and the staff were great. All of the bars have great drinks. We enjoyed the food and drinks......almost too much. The rooms are very clean and the minibar is stocked daily with beer, soda and water. The bathrooms are small but also clean and stocked daily with towels and toiletries. If you need white noise the AC works well for that and the ceiling fan adds if needed. We were on the ground floor and heard people talking as they walked past the room. We were by the stairs so it was interesting a few nights with people talking by the stairs. They could be loud luckily they only had a 30 minute convo at the stairs. The shows are fun. They can be loud, but they are a concert so they are supposed to be loud. That being said our room vibrated with base until the concerts were over. This is resort was a great value for the money.

Just back, when can we go again?
Mary-Jo J, Vancouver, Canada
Sun Feb 26 09:48:02 EST 2017
Seriously, we are just back from a 7 night stay and looking to book again for next year. The resort location, amenities, programs and people working there, made for an exceptional family vacation. Here are just a few of the things we noticed that made a difference: Reception was quick and efficient. We asked to move one of the rooms the next day as we didn't want to be on the ground floor and they were very accommodating. The transfer was done with assistance and no issues. We were in the block next to reception and liked that it was close to one of the buffets, the lobby bar, show area and just a short walk to the pool and beach area. No noise issues at all. Rooms were very clean, the beds were very comfortable and the shower had great pressure. We had two separate rooms in the same block and every day they were both cleaned, restocked and cute little towel animals were found when we returned. We also liked that Iberostar had an environmental program so that you can help divert waste. The grounds are well maintained and there are two ways to walk to and from the beach/pool area. One is straight forward down a path at the side of the buildings (there is also a shuttle if you have mobility issues). The other is through a nature reserve area where you will see, everything from Growler Monkeys to peacocks. There are a few paths that also have a swinging bridge, a water fall and grove area. Beautiful and refreshing to be in the shade on the short walk. There is also Mayan art work interspersed everywhere. The beach is very wide and long, with soft white sand. The resort is the second to last one on this strip and that makes it nice to walk a bit where it isn't quite as congested. We were never bothered by any vendors. There is a marked swimming area that we appreciated so that other water sports stayed out. We never had any issues with finding beach chairs under some shade on either the beach or by the pool even at 11 am one day. We also liked that there was a separate children's pool area and a separate adult (pool bar) area. The main pool area is well designed so that you can float or swim around in connecting sections. The programing through the Star group is jam packed and there is something for everyone, from Bingo to Zumba on the beach, archery to ping pong tournaments. They do a terrific job of encouraging you to participate, however they are respectful and will leave you alone if you indicate that you aren't interested. Liked that there was even a book exchange area. We only took in one of the shows however were very impressed with the energy and caliber of talent (dancing and impersonations). We found the buffets (they had regular features, always low calorie, vegetarian and Mexican options and changed things up each day) and restaurants to be very good. We liked that there was more than one buffet to choose from at various times of the day and night. We had no issues with getting in to the 3 restaurant bookings we were allowed (unlike some other resorts we have stayed at). We went to the Mexican, the Mediterranean and the Italian restaurants, with the last two being our most favourites. I should also note that while we did have mixed drinks, tequila shots and beer, the regular red wine they served was actually quite good. You can upgrade however I didn't feel a need to. The Iberostar Quetzal is also part of this resort and the benefit is additional grounds to wander (with flamingos and waterfalls on this side), additional restaurants, lobby bar and buffets. The resort is located within the gated Playarcar and it is a 5 minute walk to a few shops, and small restaurants. It is a 30 minute walk or $90 Peso cab ride to Playa del Carmen Fith Avenue. Lastly the people working at this resort were very professional, friendly, engaging, proud and helpful. They work very long hours with the same amount of energy from morning to night. Not sure how they do that to be truthful. We would strongly urge you to tip as they do rely on the tips to make a living wage. Enjoy your time there. You won't be disappointed.

great place
crittercat1205, Boston
Fri Feb 24 03:27:36 EST 2017
My husband and I arrived on 21/12/17. Check in was prompt and quick. We were then escorted to our room 1010 which is a superior beacfront. We had requested a king size bed but ended up with two doubles instead. We just went with that. We had a few minor issues which were promptly addressed which we appreciated. Our room was right near the beach buffet and the bar which was great. The food in the restaurants is very good. One downfall was that a lot of times could not find condiments and that the food was pretty much labeled in spanish. It would have been helpful if they at least could say it in english as well to help out people whom are not fluent in spanish. We ate at the mexican, Italian and steakhouse. No problems with any of the restaurants. Always great service no matter where you ate. The lobby bar opens at 8 am and Otilla is a most valuable asset to the resort. She always served us with a smile everyday. The beds in the rooms were not comfortable at all. Very hard. We requested a pillow top and even that did not make much of a difference. The beach is nice. Some days very windy and the water a bit choppy some days. In the morning near the beach it was cool until the sun came out. The towel game is in full effect. I saw people out their as early as 4:30 am with flashlights trying to scope out chairs. We never had a problem getting a palapa and our chairs. Do be aware that if you leave your belongings out to early they will be removed. Also the sun is very hot. I had sunscreen on and still got burned pretty badly. So bring a lot of it. The jungle is very nice and we saw a lot of cool wildlife. Nice touch for being eco friendly. All of the staff are outstanding and go out of their way to make sure you have a nice time. A speacial shout out to a few people whom made our stay memorable. Otilla (lobby bar) Jose and Vicente (beach buffet) Pablo (Italian restaurant) Entrilado and Martin (main buffet) and Matilda our housekeeper. The resort is very beautiful and clean. I would definately recommend for couples or families. We actually saw some families with children but it was not an issue at all. Overall a great time!

Iberostar Tucan, Playa del Carmen. Our True Thoughts
Geoff C,
Thu Feb 23 03:13:21 EST 2017
Ok. Just got back from this place yesterday. We were there 8 nights/ 9 days. This will be long, truthful, and what our thoughts are. Check-in was fast. After this, you go to the concierge to book your 3 specialty restaurants (more on this later). And they push for you to go to a 1 1/2 hr Iberostar vacation membership "The Club" (more on this later). If you do attend, they will give you 2 free spa treatments, each worth $125. Food: Excellent! Very surprised how good the food was, even at the breakfast, lunch, and dinner buffets. The food and presentations were probably the best we've had at an all-inclusive ( we've been to many, including another Iberostar). Specialty Restaurants: There are 5 of them. When checking in, again, you get 3 visits, but you can change, add, or delete anytime with "Guest Services". I'll go in order how we went. Japanese Steakhouse/ Hibachi: Excellent! The staff was great, attentive, and was there when needed. The food, fantastic! The Mexican hibachi chefs were great and fun showmen. Went there 2x and enjoyed both visits! Mexican: Here, you have a very large appetizer/ salad/ dessert buffet and you order you're entree from a menu. The buffets was very good, the entree........ well, let's just say it was 2 notches above Taco Bell.......... You could've just eaten the extensive appetizer buffet and be happy. Many others agreed with us on our thouths. Enough said. Mediterranean: We were thinking a Lebanese/ Moroccan/ Greek Mediterranean restaurant. Nope. It's a Spanish Mediterranean restaurant. Again, very good "tappas" buffet, entree so so. We both had the lobster and shrimp paella. Rice was more than al dente. Not crunchy, by under cooked. The seafood was cooked well though. Steakhouse: This is a "Texas" style restaurant. Dont expect Texas sized steaks. The appetizer buffet was excellent!!! They had everything from well cooked wings to shrimp cocktails. And the food was excellent!. Wife had the grilled salmon and it was perfect. I had the ribeye (about 1/2" thick) and it was cooked and seasoned perfectly. Tried to go there again, but was booked solid every night. Italian: Again, excellent buffet. Largest selection of entree's of the restaurants. I had the porkchops and they were disappointing. Dry, overcooked, and no seasoning at all. The chef was coming around asking how things were. I told her and she asked to cook me two more. I said no thanks and left. Activities: If you want to stay busy, you can. Lots of things going on. If you want to be a pool lizard, you can. The activity staff were marvelous! Fun, entertaining, and very friendly. Included are ocean kayaks and Hobie Cat sailboats (small ones). Pool: Very large pool. Plus a separate adults only "wade up bar" and another lap swimming/ water basketball/ water polo pool. Only saw 4 people total in the lap pool our entire time. They have footballs, volleyballs, soccer balls, etc to check out. BUT! No float toys/ rafts/ tubes, etc. They sell them at the poolside shop, but you will pay an arm and a leg and a half. Bring your own you bought at the dollar store. ALSO! Pool open 7am - 7pm, period! Then they put the chemicals to treat the water. So no place for a late night swim. For The Kids: They do have a kiddie pool, play area, and "kids club" for the rugrats ( we dont have kids). The staff overlooking them were very attentive and seemed to enjoy their jobs. The kids were kept busy and appeared to be having a fun time. Gym/ Tennis Courts: Used the gym. Ok, nothing fancy. 3 tennis courts. Iberostar Vacation "The Club" Membership: It will be one of those "you gotta buy now or you loose" presentations. DONT GO YOUR FIRST FULL DAY THERE! All I'm going to say here is do your homework!!!! Before attending, read the online reviews, ask members (they'll be wearing a small "prestige" wristband) their thoughts, and educate yourselves. We joined, then cancelled the next morning AFTER we did all those things. You do have 5 days to cnx. And about that "you gotta buy now"........ B.S. Get up, walk away, and think about it for a day or two. Do not fall for the "if you leave now and come back later, the price will be the full price and not the discount" game Do you really think they will say "no" if you come back later? NO! You are at the resort! They want your $. Final Thoughts: It will be about an hour dirve from CUN. The Mrs booked this resort and we are both glad she did. Much better than the Iberostar Punt Cana we stayed at 6 -7 yrs ago, and again, probably the best all-inclusive we've stayed at. We both HIGHLY RECOMMEND this resort!!!! The reason we didn't give it 5 out of 5....... The pool. No floatie toys and the 7pm pool closing. I know it's nit-picking, but want to be honest. Everything else...... the staff, food, etc, etc. was superb!! Will WE go again. Dont know. JUST because there are other places in Mexico and the Carribbean we want to visit and see. We do give it a 4.7 out of 5 (but that's not available). Hope this helps.



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