Apple Vacations Traveller Reviews
A great place to get away
We found this resort mostly excellent. The food was not up to what we had thought it would be. The service in the morning in the buffet was slow and the servers did not speak English well. The atmosphere and grounds were excellent. The beach was beautiful. We loved the animals everywhere and the path through the woods. We would recommend this resort to people wanting to get away and to families
Terrible Food and Service
Staff was very unfriendly and not helpful with basic requests. Beach was beautiful and a close walk to Playa del Carmen. The landscape and pool was beautiful but the lack of edible food and service ruined the experience.
Firts Time in Mexico
My family had spent seven days in Iberostar Tucan and had a wonderful time there. We were looking for a relatively small all-inclusive resort with great food and a beach that you can walk to. Excellent service. Multiple restaurants to choose from that offered great food and great service. Beautiful ocean which was warm enough to swim in and beautiful sandy beach.
Iberostar Tucan - The Neglected Stepchild
Our visit to the Iberostar Tucan was our fourth trip to an Iberostar resort in or around Mexico. We chose the resort because we wanted to stay with a chain we enjoyed and so we could visit a new part of Mexico we had not been to yet. Overall, I would only recommend visiting Iberostar Tucan if you have young children or are on a tight budget.
After checking in with the front desk, the concierge nor hotel staff offered to show us where our rooms were or give us a breakdown of hotel operations (hours of operation, towel or room service, etc). They essentially told us to kick rocks and figure it out for ourselves. When we arrived to our room we were immediately greeted by dated, and concrete, decor. Our bathroom ceiling was filled with more mold than seventy three containers of blue cheese. The bed linens were noticeably dirty...nothing screams "sleep in me" like the site of strangers hair laying gracefully across the freshly pulled back sheets. The fridge had three beers, which I chose to pour over my eyes to drown my sorrows.
The design and layout of the hotel, rooms, and pool were incredible. Very unique, very beautiful, and true to the Iberostar brand. The main pool lacked a swim up bar, but not too far away is a separate "grotto" where a small pool bar is located - essentially a hanging place for the degenerates of the resort (myself included).
Hotel staff, while kind and polite, were untrained or not skillful. On five separate occasions, we attempted to make dinner reservations, only to have had incorrect or inaccurate reservations made. During our four night stay, we were only able to visit a restaurant once. To hopefully rectify the situation we spoke to management who told us to pound sand (they couldn't help us get reservations). This wasn't a huge issue for myself as I decided to only consume liquid for the remained of the trip - beer.
TLDR; I had an okay time at an okay resort and paid an okay amount of money. If you like beer, dirty hotel rooms and staff, I highly recommend you visiting this resort.
Requested a Junior suite on upper floor with ocean view but my room was on ground level looking out at a sea of bodies and chairs. Was told they had the same room one floor above and after seeing it was very satisfied. told the room was less money but am now struggling to get my refund. Although the hotel says requests are not 100% satisfied but have to wonder why for they had availability on second floor. The hotel and grounds are beautiful but the food is either average or below which was disappointing. The shows were so.......lould they gave many a headache and certainly hindered the enjoyment. Lastly, as careful as we were not to drink any tap water we are suffering on our return either from water in soups, tea coffee etc. I would think that it would be safer at such a large resort
This was our 5th time to the Iberostar Tucan. I think it improves each time we visit. Everything was perfect from check in to check out! I will definitely recommend this hotel to family and friends and we will be back again!
This is a very nice all-inclusive resort. This was our 7th stay and we'll be back again next year. My only complaint is the quality of the buffet food. Breakfast was always cold, eggs runny, and bacon not crisp. Not enough choices any time. The alacarte restaurants are all excellent depending on your likes and dislikes. We have complained to management many times over the years. The beach is very nice as are the pools. We enjoyed the adult pool much more before they made it shallow. Also if you go, the area theme parks are terrific as are the ruins.
Beautiful hotel, mediocre food
Hotel was absolutely gorgeous, the staff were wonderful. The food was mediocre at best, often cold in the buffet, and the speciality restaurants were not much better. Difficult to get reservations if you donít realize you have 3 days you can book in advance. Best to do that as soon as you get there.
The safe in the room kept mile functioning. I had to spend 6 hours or more in the room while they fixed it.They had to send 3 different maintenance men each time,
Great hotel. Extremely clean Everything was excellemt!!!
In my opinion the hotel is not quite as accommodating to tour operator guests. None of the requests that we made were honored and it seemed like the hotel didn't care that this was our 4th visit. It almost seemed like there was a battle between the hotel and the tour operators since this hotel started doing their own time share thing.
TripAdvisor Traveller Reviews
Hard beds, lucky if you can get beach chairs!
The resort itself is beautiful and the staff very friendly but you have to be up super early to reserve a beach chair. Numerous times we walked around the pool and nothing was available all saved by towels or flip flops, at the beach only a few chairs in direct sun were free. I see this issue come up on other reviews. Beds in rooms were very hard, this made it difficult to sleep, we found this was a common complaint when talking to other guests. Some of the food was very bland the potatoes and pasta. Other than that the people at the resort are friendly and nice and the grounds are very pretty.
Nice, but needs improvement in a lot of areas
My husband and I travelled to Iberostar Tucan resort from Feb 4th to the 11th. We arrived on the 4th around 2:30 pm in the afternoon and our room was ready. We checked in and I went to get our reservations which I requested ahead of time. The lady doing this wanted me to come back at 5:00 pm in the afternoon and I told her no. She was trying to sell us something. That is one strike against this resort. I was not impressed at all. The resort, staff are very helpful and will do anything to make your stay enjoyable. We had no problems with the staff at all. One night we went to the Italian restaurant and my husband and I walked in and this server said do you know what you want? We did not even have a chance to sit down and look at the menu. We then ordered and my husband got his meal but I did not receive mine. I did ask and they did bring it over to me. That is strike number 2. Needless to say we did not go back for our second reservation. When we had booked our reservation last September, We had requested a king size bed. So we got to our room and low and behold two twin beds. They told us they do not have king size beds in building ten. Well you know what? They do as both of our neighbors had king size beds. They lied to us. The food is average AI. The steak house was good. We found the beach buffet a little better for breakfast and lunch. The beach is nice but their is a lot of seaweed (Not their fault) and were cleaning it up every day. Towel game is in effect as usual. Water was red flagged everyday so kind of hard to go in the ocean but that is mother nature. They did give us return t shirts, and a bottle of tequilla as this was our second time their. A few staff member stood out for us. Carmen our housekeeper was excellent on top of his game. His is fantastic we loved him.Juan, at the beach buffet, Andy at the main buffet,Humberto beach bartender and Angel at the steak house. and of course the star friends they were very nice. Unfortunately this resort is more of a higher end 3.5 resort. Only because some things left a sour taste in our mouth. I doubt we will return. If you go you will have a nice time. It is a nice resort and the staff are very good.
We visited the hotel for are anniversary. The hotel is about twenty years old but it is well taken care of and clean. Housekeeping does a very good job cleaning your room each day. The pool is very big and not heated. This time of year it is a little cold but you get use to it very quickly. They have five specialty restaurants and a buffet. The food in the buffet is good and the Mexican restaurant has a lot of good items on the menu
The only bad thing I can say is that the hotel now tries to sell memberships in their club. But I have to say they are not pushy and stop trying to sell it when you say no, unlike timeshare salesman.
We enjoyed our stay there and will be going back again.
The best stay for holiday on Riviera Maya
We spend already second stay here, with small business activities and also with the whole family. Disconsidering the absolutely night mare reservation (with the booking office in Miami) and small issue with check out (formality only), we spend againt very nice time in Tucan. Booked in advaance superior rooms (same as standard, just closer to beach - huases 11 - 12 - 13). We have enoyed quiet view to the jungle and every morning the musik from there. Food in any place very good, we enjoyed also the offer in the special five restaurants (mexican, steak, mediteran, italian and japanese) with advanced booking. Drink service in and out on the beach excellent - even without tip working and smiling to you. Easy parking close to front desk, business support for my seminar without any issue. We have apreciate also shopping posibility and surprisingly reasonable prices in hotel shops. Very good deal is the diving school directly in the place with free demo lesson. We tried two lessons (DSD) and will go for full dive certificate next time. Cleaning, WIFI, AC in best conditions everywhere in the place, towel service excellent, beach OK, in our period unfortunately with some seagrass. My wife apreciated very high rated water gymnastic and my doughther the Zumba lessons by Daniell - unforgetable, very profesionall! Come again for sure.
The hotel is in a great location in Playacar and the staff is always very friendly. The beach is beautiful with crystal clear water and white sand. You can see fish swimming around you. Around the hotel you can see monkeys and other local animals. The pool is very nice surrounded by palapa umbrellas. We loved our stay. The drinks/cocktails were not the best quality.
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