TripAdvisor Traveller Reviews
Great vacation at a great hotel!
We stayed at the Iberostar Quetzal from Feb.18-25 and had a wonderful experience at this hotel.We stayed in room 2432 and did not have to walk far to the get to the restaurants,lobby,pool & beach.Our...
We stayed at the Iberostar Quetzal from Feb.18-25 and had a wonderful experience at this hotel.We stayed in room 2432 and did not have to walk far to the get to the restaurants,lobby,pool & beach.Our room was very clean,never a problem for towels and our room was cleaned early in the morning.We had adorable towel creatures everyday on our bed and the fridge was replenished daily with water,beer and soft drinks.Very clean room and no insects.
There are lots of animals on the site that roam freely.Be prepared to hear peacocks that sound like a cat meowing and there are howling monkeys in the jungle area between the Tuscan & Quetzal hotels.Lots of vegetation,waterfalls and the grounds are very well kept.
When you arrive at the hotel,try to make your reservations for the speciality restaurants as they get filled rather quickly.We ate at the Mexican,Japanese and Italian and they all had great food and excellent service.The rest of our meals were eaten at the restaurant with buffets and food was also well prepared with quite a bit of variety and excellent service.
Pool is very large,no problems to get towel and no shortage of chairs or palapas.Nice bar near beach and lots of activities and animation.Great beach,no rocks and lots of chairs and palapas.There are also 2 places to get icecream which was very appreciated.Snack bar by the beach serves a nice buffet breakfast & lunch.We even had a paella one of the days that was delicious,with lots of shrimp,mussels,scallops and lobster tails.
We went to most of the shows at night and they have some very qualified entertainers.We did find the shows start late at 9:30.One hour prior to showtime they have a Minnie Mouse show for young children.
We took a taxi to Playa Del Carmen which was $8.00US(one way) and we ended up walking back as it's not that far.You can also walk along the beach.Nice shopping on 5th Avenue and we also had lunch at a restaurant called 100% Natural,great food & drinks in a beautiful setting.
We booked one excursion with Air Canada(Best Day)to go to Tulum for 1/2 day.It was $60.00US for one person and worth it.This included transportation to & from the hotel to Tulum with a guided tour and we were also able to swim on the beach in Tulum.Tip:If you want to go swimming,wear your bathing suit under your clothes as it's a hassle to go change in the washrooms there.We also had lunch & beer on the site(not included in the excursion).
We had no complaints about this hotel and it was one of our best vacations.
Amazing Relaxing Holiday
We stayed at the Iberostar Tucan from 11th to 22nd February and was very impressed with the layout of the hotel, the friendly staff and the food could not fault it and of course the amazing wildlife...
We stayed at the Iberostar Tucan from 11th to 22nd February and was very impressed with the layout of the hotel, the friendly staff and the food could not fault it and of course the amazing wildlife. The gardens are immaculate just stunning, everyone seems to work so hard and are proud of what they do.
The first morning we were woken by the Monkeys roaring, at first it sounded like King Kong, then when you did see the Monkeys you wondered how such a big noise could come from them as they are not so big at all. Fascinating to watch them.
We ate at all of the restaurants with the exception of the Mexican (ran out of time) and the food was good and cooked to perfection, buffet was good how anyhow could complain about not finding something thay like to us is unbelievable. Whats upsets us most about buffet restaurants is not the food but people who pile there plates full then get up and leave it hardly touched, so very wasteful lets hope these sort of people never have to go hungry like so many people in the world why can't they take a small amount and then go back for more if they want to. I just find food waste unacceptable.
The beach is beautiful and hotel is in our opinion set in a good position with being at the far end with only one hotel next door, therefore not so many people and a lovely walk along the beach. We did walk the other way to Puerto Del Carmen which took about 40minutes but we did not hurry and someone younger could maybe do it in half an hour but a nice walk.
Cannot comment on the daily activities as we did not participate, but looked as those that did were having fun.
We got what we went for warm sunshine, relaxation and no hassel and decent food and a lovely hotel.
Thank you Tucan
Amazing Iberostar Tucan
We decided to come back to Iberostar Tucan after 11 years and it was lovely to see nothing had changed. The grounds were immaculate and it was lovely to see how many more animals were roaming...
We decided to come back to Iberostar Tucan after 11 years and it was lovely to see nothing had changed. The grounds were immaculate and it was lovely to see how many more animals were roaming around.
I have to mention that all the staff are incredibly friendly and helpful, our maid Martha (1527) was wonderful and left various towel art everyday. I also have to mention the guys in the lobby bar, Santos, Williams etc who always looked after us and a special mention to Carlos at the Tucan beach restaurant who always kept the vino tinto flowing.
We certainly wont be waiting another 11 years to return.
Forever our favorite
I'm writing this review with mixed feelings. Selfishly, I don't want to advertise this place too much, so, next time we are here it's not very crowded. On the other hand it's not fair to not give...
I'm writing this review with mixed feelings. Selfishly, I don't want to advertise this place too much, so, next time we are here it's not very crowded. On the other hand it's not fair to not give any praise to our favorite resort at our forth time visit and I hope not last one. I would not repeat any descriptions of this property because it's pretty accurate as you can read from previous reviews. What is important - this place will meet all of your expectations if you seek good interactive entertainment, great beech, friendly, attentative but not overwhelming service, clean rooms and facilities, wide variety of food and as much activities or relaxation as you feel like. On our forth visit we can tell that this resort had been listening for the patrons' suggestions and it became better every year. We noticed the main Quetzal buffet added many Mexican dishes for lunch. Nopales (cactus) is a must to try! Dafny from kitchen mentioned it's their new trend to introduce more Mexican food. It's always exciting to try something exotic. Beach bar started to serve top shelf liquor ( you just have to ask). Italian restaurant is serving the best steaks we ever had ( and we have been dining in some of the best steak houses in USA. ) We would like to mention our special thanks to Carlos and Mauricio from entertainment team, Jesus and Rafael from Tucan/ Quetzal main buffets, and Roman from Tucan beach buffet (champaign and pineapple for breakfast - something to remember 'till our next visit... As much as 5 o'clock perfect esspresso and capuccino). We still have a few days before we'll have to say Good Bye to this wonderful place, but our next visit is on our mind already.
Great week - can't wait to go back!
We are a family of four (two adults and two children, ages nine and eleven) and visited the Iberostar Tucan with a family friend during the week of February 13th - 20th. We chose the Tucan because 1...
We are a family of four (two adults and two children, ages nine and eleven) and visited the Iberostar Tucan with a family friend during the week of February 13th - 20th. We chose the Tucan because 1) it was relatively affordable, 2) it appeared to have a fantastic beach (we're beach people, spending much of every summer at the coast), 3) we were intrigued by the freely roaming wild life, and 4) we heard such wonderful things about the Star Friends. We were not disappointed.
When planning a vacation, I'm a big time researcher, so I'll try to keep this organized. First, the short version...
Pros: amazing, swimmable beach; plenty of sun beds by the pool and on the beach; free-roaming wildlife; the Star Friends; availability and variety of activities offered; location; friendliness of the staff; a la carte restaurants consistently good; lobby bar/theater
Cons: buffets weren't necessarily bad, but the food quality was inconsistent; cigarette butts on the beach (not the resort's fault - there were many, many butt buckets that guests apparently chose not to use); resort in general appears "tired" and in need of updating
Bottom Line - It's a great little resort for the budget conscious traveler who wants "natural" over chrome and concrete. The people who work there are great, as are the guests it seems to attract. The food is good enough, and the pros more than make up for any of the cons. Have realistic expectations (it's not a five star resort, but it's not advertised as one, either) and you won't be disappointed. This suits us just fine, as we are easygoing, comfortable types. We can't wait to go back!
Now for the long version...First the pros :)
The Beach - In short, the beach was absolutely beautiful. It was nice and wide with soft, white sand. There is a bit of a drop-off when first getting in the water, but then you can walk out quite a ways without it getting too deep. For the majority of the time we were there, the waves were just right - big enough to keep us all entertained, but not so big as to be intimidating. We did have one day where the surf was somewhat rough. The waves were coming one right after another and did knock both girls (9 and 11) down as they rushed to get out of the water. But, because there was no real undertow, they were safe and able to get themselves up. The water was warm and clear - very little seaweed.
Sun Beds - I'm an early riser by nature, so I was out every morning by 7am to have coffee and enjoy the quiet before the day really began. There would be some chairs taken by then with towels and personal belongings, but it wasn't nearly as bad as I have seen at other resorts where if you don't have a chair by 8am, you're out of luck. At two different resorts in the Dominican Republic, I was in a chair by 6am and would go back to sleep it was that bad. Here, there were still plenty of chairs as the morning went on. We never had a problem getting five chairs together in a spot we wanted (and no, I'm not one to reserve and run). There was also plenty of shade by the pool. Shade was a bit more scarce on the beach, but the towel hut did have umbrellas for people to use.
Free-Roaming Wildlife - We considered this a huge pro and is one of the reasons we booked the Tucan in the first place. I loved sitting in the middle of the jungle first thing in the morning and listening to the howler monkeys all around. The girls loved all the agouti (they apparently were all named Farlo) and the peacocks. Yes, they left behind messes on the pathways, but the only time we really saw this was first thing in the morning. Everything was cleaned up by the time we went to breakfast around 8am. Overall, it really was a unique experience and didn't get old at all.
The Star Friends - The entertainment staff was phenomenal. I'm not sure I've ever seen a harder working group of individuals. And they truly seem like they love what they do. I think the thing that I appreciated the most was that they were respectful. I've been to other resorts where the entertainment staff is literally pulling guests off the chairs to participate in activities when it's clear that all the guests want to do is relax. Here, they make sure that the guests know what is available without being pushy. And, they make it clear that everyone is welcome to participate, something that my somewhat introverted children appreciated.
Activities - We loved the availability and variety of the activities offered. It is almost like camp for the whole family. If you wanted to, you could go from activity to activity all day long. The only activity that we were disappointed in was the bike tour. The bikes are outdated and limited if you have a child who is on the smaller side. My 9 year old (very tall for her age) would have loved to go on the bike tour, but could not find a bike that suited her well. I'm a short adult and had a hard time finding a suitable bike. But, we enjoyed tennis, soccer, scuba in the pool, archery, air rifle shooting, darts, sailing, water aerobics, pool games, Olympics, and so on. The activities aren't just advertised - they do actually happen.
Location - We loved the location in Playacar. It's near the end of the line of resorts, so we could walk down a little bit and be on pristine beach. We could walk a bit the other way (about 25 minutes) and be in Playa del Carmen. I went running one day through Playacar and there was plenty of room on the sidewalks, and I felt totally safe. It's about 40 minutes from the airport using a private transfer.
Staff - Everyone was so friendly. I had read that the front desk staff isn't the friendliest, but I didn't find that to be true. We asked to change rooms (our first location kind of stunk), and they were so pleasant and accommodating. The bartenders were great and the waitstaff was not only hard-working but lots of fun! A smile and any attempt to speak Spanish (we were, after all, in a Spanish speaking country) went a long way towards having some fun interactions. Housekeeping kept our room spotless and our fridge full. On the first day, I requested extra water for medical reasons, and they brought close to a full case. At one point, we requested an ironing board (there wasn't one in the closet), and it was delivered within the hour. Another day, our safe wasn't working. Someone was there within five minutes (no lie - it was almost creepy), the problem was quickly identified, and it was fixed immediately.
A La Carte Restaurants - We had reservations at the Japanese hibachi, the Italian, and the steakhouse - all were good. Four out of five of us don't eat sushi (or seafood), but we all still enjoyed the Japanese restaurant. Our girls learned to eat with chopsticks, and they both tried new things because the presentation made it fun to do so. The banana tempura was delicious! We all enjoyed ourselves and left full. The Italian was our favorite. We liked that the appetizers were served buffet style so that the girls weren't sitting there hungry. My younger daughter had one of the best cooked steaks I think we've ever had in a restaurant. The house red was a decent cab sav, which I appreciated. Desserts were also served buffet style, and the adults enjoyed cappuccino and sambuca. The steakhouse was our least favorite out of the three, but it was still good enough.
Lobby Bar/Theater - One of the things we appreciated most about the resort was the fact that there was a central meeting area for evenings. We've been to other resorts where there isn't a central bar or theater area, which left us sitting by ourselves on our patio. It was nice to have a place to go at night to have a drink and meet some new people. The lobby bar does get crowded, but the crowds seem to wax and wane according to dinner reservation times. But crowded also means meeting new people, which was fun for us. The service was good, the drink quality varied a little less than it did at the beach/pool bars, and it was nice to drink out of an actual glass instead of plastic.
Now for the cons...
Buffets - The food wasn't bad, but it was inconsistent. We found breakfast at the buffet to be universally good. Regardless of which one you went to there was an omelette station for made-to-order omelettes, fresh fruit, yogurt, and pastries. There is more of a selection at the main buffet for breakfast than there is at the beach front buffet, but we enjoyed the ambiance down by the beach. We had a pretty bad experience at the lunch buffet by the pool - we only went there once for that reason, and it probably tainted our opinion of the steakhouse since it's the same actual restaurant. Lunch at the main buffet wasn't bad. Dinner was inconsistent. We had one night where everything was good and another night where we had to keep going up to find something that was palatable. Overall, this wasn't a big deal for us. The food was not poorly cooked, nor was it sitting and festering as some reviews would have you think. We used the hand sanitizer available at the entrance to each and no one in our party got sick.
Ciggy Butts on the Beach - I felt like we were at Old Orchard Beach. Anyone who has been there will know what I mean. And this isn't the resort's fault. There were receptacles everywhere, but that's not much help if guests choose not to use them. There were folks out raking the beach every morning, but this only helped to a certain extent. I wish people would take care of their trash, and yes, cigarette butts = trash. This was a turn-off, but certainly not a deal breaker.
General Appearance - The resort appears "tired," if that makes sense. The rooms are a bit dinged up and the building exteriors could use some freshening, though it appeared towards the end of our stay that perhaps this is in process. But with that said, we were far from disappointed. It's still a beautiful and clean resort, but it is not a five star facility.
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