TripAdvisor Traveller Reviews
I have such mixed feelings about the holiday as do my family. The bar staff, cleaners and waiters do a great job, are friendly and helpful and can't do enough to make sure your visit is a good one...
I have such mixed feelings about the holiday as do my family. The bar staff, cleaners and waiters do a great job, are friendly and helpful and can't do enough to make sure your visit is a good one. They are paid very little so as pre opus reviewers say, do tip them whenever possible.
However, the staff on reception and the concierges were something different. The reception staff seemed at times grumpy and annoyed you were 'bothering' them! On my first day I asked if there was yoga classes and was told no. That's was it. Just a 'no'. Discovered the next day there were. Also requests for information, such as a street map, were met with rather surly unfriendly looks and so none of us bothered in the end. Perhaps this is their intention! The concierges are super friendly and kind but this appears to be rather superficial as they constantly try to persuade you to go to a 'presentation' about the resort. Apparently it's not a timeshare but a request for investment in their 'premium club'. They catch you as you arrive tired from a long flight and do a great sales pitch, offering free spa treatments. Having seem couples been talked to at breakfast by over friendly sales people, paper and pen in hand, pretending to be engaged...and then led off presumably for a presentation pitch...so glad we didn't agree. You go on holiday to relax, not to waste a precious few hours being given a hard sell for thousands of pounds. I think it's terrible the hotel is pushing it and quite honestly it has put me off going to an Iberostar hotel again. A request for help with car hire (the on site Hertz man is so unhelpful) meant Gabrielle (concierge) again tried to get us to sign up for a pitch! So avoided the concierge too.
Positives were the entertainment staff are friendly and do a great job. All areas of the hotel are spotlessly clean. Whilst the rooms are a little tired and dated, they are immaculately clean.
Food is a little repetitive but okay. The restaurant near the beach does say shorts and t shirt should be worn. Didn't seem to happen and one thonged hairy man leaning over the salad was a little off putting.
So as said mixed feelings about the holiday. They need to stop the hard sell, improve the reception staff's customer relations skills and give the Hertz car hire man a talking to. As he is to be found shaving in the toilet or slumped over his desk.
Other staff are wonderful though.
A Wonderful Stay at the Tucan
Before I start my review, I apologize for the length of my review. I appreciate reading long reviews and I want to do the same for other people.
I traveled to the Iberostar Tucan from July 9th to...
Before I start my review, I apologize for the length of my review. I appreciate reading long reviews and I want to do the same for other people.
I traveled to the Iberostar Tucan from July 9th to July 16th. Ive been to many other Iberostar resorts about 10 times and this was another great hotel that is managed by Iberostar. It was about a 4 hour flight from where we flew out of. If you arive at the Cancun Airport it is about an hour drive to the hotel (excluding dropping other couples off at different hotels.)
Location: The Tucan is in a cute little complex called Playacar and it shares the area with many different hotels. The hotel is located about 5 minutes away from a small shopping area. There is a Starbucks there with free wifi because there is no free wifi available at the hotel. You have to pay per day and per device, which gets pretty pricey if you are staying for awhile. Like I said before, it is not that bad of a drive from the airort and you will get there in no time. The hotel is located right on the beach unlike some hotels where you have to walk to the beach. The hotel is also very close to Playa del Carmen if you would walk, but it is very hot.
Service: As soon as we got to the Hotel we were greeted by a lady named Vania. I highly reccomend her because she always made sure we had what we needed and had the upright most resect for us. The reception desk had us checked in quick and got us to our room very quick. They had glasses of a sweet drink ready when we arrived for us to have. The workers brought our luggage up to our room and had to carry them up 3 flights of stairs because we were on the third floor. All of the Maids and the people that clean the resort work so hard to make sure that the hotel is spotless. The star friends also make sure that everyone is having a fun time and they can really make it an enjoyable stay. They work all day and all night long in th hot sun and never get a break. The entertainment team is the best I have ever seen at any hotel. The shows are spectacular and ive never seen shows as well as these. They are choreographed well and the best show to me was the magic show and the worst was the Las Vegas show. The bar tenders were exceptional. They made sure you were provided with what you needed quick and and the drinks were great. I will always tell people to Tip all the service staff because they work so hard and Ive watched so many people not tip the staff for their hard work. They dont make much and the slightest amount of money could do so much of them. We tipped every worker we came across and they were so greatful. All in all, the service was awesome and i would give them all five stars.
Room: The room was a typical Mexican room. There is really no difference between all rooms in Mexico. It was somewhat outdated but it worked perfectly fine for the purpose it served. There is no drawers in the room to put your clothes in but there is a rack that improved as a clothes holder. There is also hangers for you to use. The beds are hard so if you are a person who likes the bed soft, I suggest you ask for a matress pad in which they can give you. There is a flat screen TV in the room with channels in every language which is very nice. The bathroom is typical. The lighting in there is not suitable for doing makeup and it was very hard to do so. There is a walk in shower that was very clean and so was the rest of the bathroom. They have shampoo and body wash avaliable for your use too in the bathroom. In the closet there is also an iron and ironing board for you to use if your clothes are wrinkly after being in the suitcase. There is also a safe, but it is very small and an ipad just fits in the safe. The aur conditioner is not very cold, but cold enough where it is comfortable. The maid does an awesome job cleaning the room everyday and leaves a towel animal every day. We stayed in room 1942 and I highly suggest that room beause it was a short walk to everything and in my opinion, it is the room complex you want to stay in to get to everything in a short amount of time. I give the room a 4 and it serves its purpose for the length of your stay.
Food: The food was worse than I would of expected. The breakfast buffet in the Cozumel is open til 10:30 AM and basically serves the same thing everyday. I did not really see any changes in the food choices for the seven days we stayed there, so i ended up getting the exact same thing for breakfast every morning. The eggs are mostly very runny and not cooked all the way and that is the same with the bacon. The rest seems good and looks like its cooked fully. If you miss the breakfast buffet, there is a continental breakfast in the Uxmel by the pool which offers a smaller selection of breakfast foods. For lunch the Uxmel and the pool buffet are open til 3:00 PM. They changed it up mostly everyday. The food was Hit or Miss there and the desserts were just leftovers from the night before, but they were still fresh. After 3:00 there is a food place that has a very small amount of food if you need a snack. There is also an ice cream cart on the beach which offers 3 different kinds of ice crea that change everyday. It is actually ice cream and not ice milk, like alot of hotels offer. The only complaint is that the scoops are so small and you can eat the entire cone in one bite. For the dinner buffet, most of the food was the same also, but with some changes. They have a taco cart every night with basically the same food. The buffet for dinner wasnt that bad, but it does get old after awhile. The desert selection changes every night and for the most part is very good. As for the A la Carte restaraunts, there are 5 you can choose from. These include the Mexican, Italian, Tropical, Steakhouse, and the Japaneese. My familys favorite was the Japaneese because the food was cooked right in front of us like a Habachi restaurant. It was also air conditioned as well as the Mexican was. We aslo had the steakhouse which was very good and the steak was very tender. The steak also comes with a potato and corn. The Tropical offered a varity of fish and other tropical items with fruit choices. The entrees also came with corn and a potato. All of these restaurants have vegetarian options for you to choose from to. For every 3 nights that you stay, you get 1 a la carte choice. For 7 nights that you stay, you get 3 choices. All the restaurants looked very good, but choos one that suits your family. I would give the food a 3.5 because I was thought the food was going to be better.
Pool/Beach: To get to the pool or beach from some rooms, you may have to walk on a very uneven, rocky road. It gets very slippery when it gets wet and it is so hard to walk on with heels so I suggest you walk on the service road which is a road that is behind all the rooms that is flat. One of the positives of the uneven road is that there is a variety of wildlife that live there. You can see Peacock, and so many monkeys in the trees. It is actually very amazing to see. The pool is gigantic but one set back is that its very deep. Most of the pool is very deep and is even hard for an adult to stand. There is only one part of the pool that is easy to stand and is covering enough of your body. It is cleaned every morning and is very clean after they clean it. It is hard to find a spot of dirt in the pool. The pool is very warm, but they filter cold water into the pool to try to cool it down. Some days it is cooler than the rest. Many people reserve the chairs by the pool in the morning, so it's very hard to try to find a seat. If you need a lot of chairs for a big family, I suggest you save the chairs before they are all gone. There is also a pool store right by the pool if you are in need of a raft, or anything pool related. It is kind of pricy so i suggest you bring your own things. The bar at the pool is seperate from the pool, meaning that you have to get out of the pool to go to the bar, and it is also an adult only bar. It is also a lot cooler than the actual pool. There is a sports pool that has basketball nets and soccer goals, but that pool is usually very busy. Baby pools are also avaliable. Many activitys are also provided at the pool and beach from the star friends. Like I said before, the hotel is right on the beach and there are beach front rooms avalible for a higher cost, but personally they arent that close to everything. The beach is currently in a seaweed problem and its very hard to swim in the ocean. Only 1 of the 7 days we were able to swim in the ocean because all the seaweed was out of the ocean. It is like this at all the resorts, not just the Tucan. Staff are out cleaning the seaweed whenever they get a chance. There are also many palapas and chairs avalible at the beach so you dont have to worry about saving one. The sand is also very clean and garbage free. I would give the pool and the beach 5 stars.
All in all, I would reccomend this resort and give it a 4 stars. Thanks Iberostar for another wonderful time in Mexico.
Beautiful Jungle Grounds - Great place for a Wedding
I'm not certain why my previous review wasn't posted. I even added pictures and very detailed accounts of restaurants, and where to go. I spent a lot of time writing it for all of you considering a...
I'm not certain why my previous review wasn't posted. I even added pictures and very detailed accounts of restaurants, and where to go. I spent a lot of time writing it for all of you considering a trip here. So I'll try to remember everything I had the first time. I tried to put everything in here that I would want to know when taking a trip.
* Far hotel is far from the airport, late cleaning, and they don't honor requests for a specific views (we requested the jungle room). I called twice to confirm, and we were told "We have your request". Several other guests we met complained about this as well.
Suggestion to management: It is far better to tell your guests that you will do your best to get the requested room, or you don't have any rooms available in a particular area. This way your guests won't be disappointed, or mislead. We arrived on Tuesday and were told my request could be honored on Friday. We were leaving on Saturday, so we just stayed in our assigned room. The sole purpose for us taking this trip, was so we could have a jungle room--we were willing to pay extra for this as well. So this was a little upsetting. However, you will see later in this review that it just may have been a blessing we weren't in the jungle view room.
* A/C didn't work second day, but they fixed it the next night---well, they showed us how to use it. Be certain to hit the "fan" button. We soon found out this didn't work the "fan" but the A/C.
* Do NOT go to the orientation/ free breakfast they will offer you with some sort of free "perk" - spa pass, voucher etc. They are pushing memberships (unless you are interested in getting one). You're ready for vacation, not ready to sit through a pitch. They do their best to try to ensure you it isn't a pitch, but it is.
Suggestion to management: most people LOATHE these sort of "hook-line-and-sinker" tactics. Just take your customer's information down and email them or mail them membership information like other resorts / cruises do. This way your guests don't feel pushed and can get on with their vacation.
* Room cleaning:
Don't expect them cleaned until after 4 PM; they clean until 5:30 PM-very inconvenient, especially when you are getting ready for dinner. Two days our room wasn't cleaned out of the 4 days, but after calling the front desk they sent someone immediately. This is unacceptable to me. I've never been to a hotel that cleans so late. Others have complained about this as well.
Suggestion to staff:
It would be nice to know who is cleaning our room. Many resorts do this. The cleaning person introduces themselves, or they have a name card in the room. This way we know who is getting the tip. We left $20.00 but not even certain who might have received it.
* No code for safe - No instructions, we were told it was in the blue folder. Nope. Suggestion to management: keep instructions in the safe or right next to it like most hotels--simple solutions.
* No bikes to rentals :-(. Other hotels have free bikes to checkout. They offer bikes but only if you're doing a bike tour.
* Uneven grounds through the jungle - not good for strollers or anyone with a wheelchair. You will have to take the long way around through the hotels. We didn't have children, nor in need of wheeled devices, but we thought about how difficult it might be for those who do. No elevators either. This can be a problematic for special needs families. A ground level room for these individuals is a most.
*Slippery floors. Oh we saw a few people take near, or full plunges directly on the marble-like floors.
Suggestion to staff- put out slip guard on the walkways, or rubber mats--especially in the rain. Although the flooring is beautiful, it is indoor tile and should not be used for the outdoors. But a few tweaks and you will have a FAR more safe hotel. Guests--walk with CAUTION!
* Staff- some friendly some not. Most are WONDERFUL, work overtime to please. Don't forget to give a tip to the beach waiters--they work so hard.
* Decor and sleep - very dated decor--bath was very nice. However no tub--no biggie for us as we are shower people, but if you're wanting a soak? Nope. Hard beds. But, I slept well. Maybe my home bed is too soft? :-) Also, others complained of water not being hot. We had not problem with water. Worked fine.
*Wifi - CHARGE! This is disappointing. I haven't been to any hotel that does this anymore. Free at Starbucks someone said? Um, Starbucks isn't exactly across the street; it's quite a hike. We paid...reluctantly.
* Entertainment - as other reviewers mentioned--a bit high school. To be honest we didn't completely watch any of the shows. Just passing by. The one show we wanted to see was canceled. Also, I found them bringing a lot of people on the stage for entertainment, instead of putting on a show. One night my husband and I, in passing, saw some strip tease going on with a man straddling some woman on the stage. Other people commented as well. There were children there, and some people were walking out. A bit inappropriate at times. But don't let this discourage you because it looks like they have really great shows as well. We just didn't see them. Two shows: kids at 8:30 and adults starts at 9:30 (I believe).
We received a free upgrade to a Junior Suite. I wasn't happy to be so far from the beach, pool, and the jungle view as per request, but quite frankly it worked out. We we were close to the lobby and buffet--which is a plus. We also loved walking through the beautiful jungle to the beach. Apparently the howler monkeys can really holler (far louder than you anticipate), and some people stated that they begin early in the morning. So if you have a jungle view, and you're a late sleeper? This can be a problem. So in the end not have the jungle view was maybe a plus. Also, I know some complained of noise whose rooms were close to the bar--we were far away from the noise so this was also a plus! (Room 1946 if you want quiet.)
* Cleanliness - very clean! Grounds immaculate!
* Rooms- VERY well stocked. I'm not certain what someone meant by nothing being stocked--it was OVER stocked--great job Iberostar! Frig in room full of drinks both alcoholic and non and free. We've been to other hotels that charge for this. So two thumbs up!
* Food - hit and miss, but mostly good. (I'm a HUGE foodie.) I was a little concerned with some food sitting out in the heat (this is an all open-air seating place) not good to have lunch meat sitting in water from sweating and seafood out in the humidity in heat--a breeding ground for bacteria. I didn't see a lot of food sitting on ice or cold blocks to keep things cool--very concerning. But other all inclusives do seem to follow the same practice. I recommend to stick to veggies and cooked meat or foods under lamps and you should be fine. I enjoyed most of the food. FABULOUS breakfast--everything you can think of! Desserts- had full cakes not just flan/custards as in other all inclusives! And did I mention they had REAL ice cream--not just soft serve! Big plus in the heat!
* Restaurants - all the times were booked. We only went to one - the steak house---very good. GET THE RIBEYE!!! Someone suggested this to us--boy were they right--yummy! Don't expect the over sized loaded potato you get in the U.S. The "tater" is about as big as an egg. However, you get a GREAT portion of meat--big plus. They give you just enough to you fill up. We were stuffed! I asked for ice cream with my brownie--they willing obliged (brownie a la mode isn't on the menu--just the brownie). All restaurants are outside, with the exception of the Mexican and Habachi Grill. The other restaurants are buffet areas that they "turn into" a restaurant by changing the decor. So no relief from the heat while eating--ever. Always sweating over food is not a pleasant experience.
Suggestion to management: consider vertical fans to draw in the outside air--not just circulating fans overhead--this does nothing.
*Dress is very casual--we were over dressed (for the steak house). They charge for wine, which I thought was strange because at the main buffet we got it for free. $40.00 a bottle (and we got the cheaper wine). It was VERY good, I must say. But wait staff was AWESOME! They worked so hard to please.
*Weddings - We weren't getting married, but saw someone who was. Boy, did this staff work OVERTIME. I hope the party appreciated how hard Iberostar staff worked in the stormy winds to get everything set-up! It was BREATH taking. This is a GREAT place for a destination wedding.
*Beach - not as much seaweed as others mentioned--it's going down. Not hotel's fault. It's mother nature. Just get over it, by swimming a bit out. This is throughout the carribean.
Pool - HUGE! We never got in the pool, but it is nice. I really like how the swim-up bar is separated for adults only--two thumbs up! Some resorts don't have a separate area. Very nice.
*Towel wars - yes. Every resort is like this. Starts at 7AM. But plenty of seats. Suggestion to staff: allow people to pay a small fee for premium locations - case solved, no wars.
Excursions, Trips and Fun:
*Transportation to hotel - Carm Tours--TWO THUMBS UP!!! We got private trans, for $65/one way. SO worth it! Won't take over an hour to get there taking several stops to drop others off. I experienced this the first time to the Riviera, TRUST me you want PRIVATE--again, doesn't cost much more. You'll thank me for this info later.
*Playa del Carmen - Taxi cab ride from hotel $8-$9. We felt very safe here. Families out until late. Hotel does an excellent job calling a cab for you--and they get there quickly!! Coming back from Playa they have taxi cabs waiting EVERYWHERE! No problem.
*Playa Car - on the resort lots of nick-knack shopping. We didn't go, it rained the day we were going to go. But looked like fun too! :-)
*Jetski - rented right outside of hotel. Even left my bag and wallet there--nothing missing. They were very nice as well.
*Rio Secretos - A MUST DO-- can do this rain or shine. Don't let the pictures fool you this is NOT for the weak at heart. There is a lot of swimming contrary to the brochure, NOT great for little kids as the cave is PITCH BLACK. We didn't do the "plus" package with repelling and laser show. I can't imagine doing anything else after the trek through the woods and cave! Whew! The excursion rep is right next to the jewelry shop downstairs; he's very knowledgable. Transportation comes right to hotel. No cameras allowed. Most excursions are like this--you spend a lot of money on trips and are forced to buy pictures. Not fun.
Ruins - DON'T DO THIS IN JULY. We did this on a cruise in July and were miserable. Better to save a ruin excursion for cooler months. There is no shade, sweltering heat, lots of talking, little moving. Our neighbors weren't happy with the ruins, after we had warned them about it--they said later they should have listened to us. Do the caves or water excursions instead.
All-in-all this was a GREAT hotel and we had a FABULOUS time! For the money it was a good deal. The STAR friends work overtime--you and your family will have a great time! The wildlife is just amazing. I would post pics, but my last post didn't get published after I spent time putting all the pictures up here for you. But take my word for it---STUNNING GROUNDS! If you're on the fence---BOOK IT! You won't be disappointed.
This resort, with a few tweaks, could be a five star.
Enjoy your trip! Hope this helped.
Can't be beat for the price and location
It's easy to spend hours scouring reviews for your ideal spot. I'll make it simple. If you're a family, couple, whoever looking for a quality and affordable Caribbean getaway- this is it. You walk...
It's easy to spend hours scouring reviews for your ideal spot. I'll make it simple. If you're a family, couple, whoever looking for a quality and affordable Caribbean getaway- this is it. You walk through the jungle to the beach seeing howler monkeys, peacocks, tucans, and other unique looking rodents along the way. The white-sanded beach is beautiful. Many of us bought inner tubes from the resort shop, took it out in ocean and got tossed around a bit. I'd then go get an ice cream cone, mojito, plate of nachos (all located right on the beach), take it back to the palapa, nap, then do it all over again. There are also waitresses that make their way around the beach, taking drink orders. Other people really liked playing beach volleyball, soccer, or other activities the staff had going on. So you can relax and be lazy or join in on some of the games. Lots of families so it is great for kids, but also a lot of couples, honeymooners, older couples, and weddings on the beach to boot! I'm impressed by the food, tastes good, lots of variety, well presented, and have never gotten sick. The lobby has shops, a bar, sometimes live music, and comfy areas to relax in. The staff is also great, many have worked there since it opened years ago and have gotten to know repeat guests. This is our second time here, and when we go back, we will stay there again, for us, there's no reason to look anywhere else.
Both my wife and I loved this resort, from the restaurants to the rooms and the location in proximity to Playa Del Carmen. Food choice in the two large buffet restaurants was excellent. The rooms...
Both my wife and I loved this resort, from the restaurants to the rooms and the location in proximity to Playa Del Carmen. Food choice in the two large buffet restaurants was excellent. The rooms were clean and well kept with a nice view to the jungle and the monkeys who would occasionally swing by. The beach is amazing and huge (the place we spent most of our time). There is a small mall across the street and Playa is only a 20min walk away. We will definitely be going back there in the future.
comments and opinions on this Ratings and Reviews section of our website
are the views and opinions of TripAdvisor members and Apple
Vacations.passengers. They are providied 'as is' and we accept no
responsibility for any loss, injury, inconvenience or other damage
resulting from this information. You should verify critical information
(for example passports and visas, and customs) with the relevant
authorities, and review our Fair Trade Contract and Things To Know
Before You Go (including our Health and Safety Tips For Travelers)
before you travel.