Cancun

IBEROSTAR Tucan


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All Inclusive    

IBEROSTAR's Premium Collection: IBEROSTAR Tucan is an all-inclusive beachfront paradise set in perfect harmony with the environment. Fully appointed rooms with balconies or terraces are housed in bungalow style three-story units surrounded by 28 acres of lush, exuberant gardens. The hotel has been converted into a natural habitat for countless species including monkeys, and different types of birds, such as the royal palm turkey, plus fish and turtles. The IBEROSTAR Tucan has proudly received the Green Globe certification.

Enjoy a refreshing pool with swim-up bar, plus an immense three-section pool in an oasis on the edge of the jungle. More great places to play include three lighted tennis courts, supervised mini club for kids, a fitness center and a PADI scuba center. The hotel's spa (fee) is the ideal spot for tranquility and indulging in a relaxing treatment or massage.

Enjoy five restaurants (buffet and a la carte -dining restrictions apply) plus a grill/snack bar, and seven bars and lounges. By night, there's live entertainment at the theatre, and much more.

One of the privileges of the IBEROSTAR Tucan Hotel is its proximity to the Yucatan Peninsula's wonderful fine sand beaches and crystal clear waters, particularly near spectacular Playa del Carmen. Just a few steps are all that separates you from relaxing on majestic beaches. Though you may never want to leave, the resort is within walking distance of popular Fifth Avenue in Playa del Carmen.

Exceptional Values!
Honeymooners:
Bottle of champagne, fruit platter, and IBEROSTAR gift.
Family: First child 12 & under Stays, Plays & Eats Free (valid 5/01-10/31/16).

Find out more about IBEROSTAR Hotels & Resorts.

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HOTEL LOCATION
The IBEROSTAR is approximately 30 miles from the Cancun Airport, just a few minutes from Playa del Carmen, and right next to an 18-hole golf course. The resort is situated directly on the beach, within view of the island of Cozumel.
Address: AVE XAMAN-HA LOTE HOTELERO NO 2
PLAYA DEL CARMEN
QR

MX
Local Phone: 011-52-984-877-2
Toll Free Phone: 888-923-2722
Fax: 011-52-984-873-0424
HOTEL FACILITIES
Barber / Beauty Salon
Boutique Shops
Car Rental
Concierge
Currency Exchange
Laundry / Dry Cleaning Service
Meeting Rooms
Parking(Complimentary)
Physician on Call
Shopping Mall Nearby (0.5 miles)
Pools
Number of Pools: 4
Outdoor Pools: 4     
Swim-up Bar
There is a lake pool, kids pool, activity pool and adult pool. The spectacular 36,000sq ft lake pool has a central island covered with palm trees complete with a jacuzzi.The adult pool is in the rocks of a cenote, with a beautiful cascading waterfall.
Golf: ONSITE
Iberostar Playa Paraiso Golf Course Located within the Iberostar Playa Paraiso complex. First tee time available is 6:30 am
PD Dye course design. Par 72.
Holes: 18
Lessons Available
Tennis
Number of Courts: 3
Outdoor Courts: 3
Lighted Courts: 3
Court Fee: Complimentary.
Raquet Rental Fees: Complimentary.
Pro Onsite
Water Sports on Site
Fishing: Additional Charge
Sunfish Sailing: Complimentary
Scuba: Additional Charge
Snorkeling: Complimentary
Paddle Boats: Complimentary
Wind Surf: Complimentary
Health Club / Spa
Aerobics: Complimentary
Jacuzzi: Complimentary
Nautilus Equipment: Complimentary
Spa: Additional Charge
Steam Room: Complimentary
Manicure / Pedicure: Additional Charge
Facials: Additional Charge
HOTEL DETAILS
IBEROSTAR Tucan is a luxurious All-Inclusive beachfront resort in perfect harmony with the environment. Fully appointed rooms with balconies or terraces are housed in bungalow style 3-story units surrounded by 28 acres of lush, exuberant gardens. The resort features a jungle-style garden, a large lake pool, nightly entertainment, three lighted tennis courts, and world class diving instruction with state-of-the-art equipment. Beach: The IBEROSTAR Tucan is situated directly on a 1/8 mile stretch of white sandy beach. There is a 5- Star SCUBA Diving Center offering optional dives for certified divers and certification courses for new divers (there's an extra charge for these services) Check-in: 3:00 p.m.
Check-out: 12:00 p.m.
Total Rooms: 350
Year Opened: 1997 Credit Cards: Visa, Master Card, American Express
HOTEL RESTRICTIONS
No Springbreakers. Dinning A La carte men are required shirts with sleeves, pants, and proper shoes.
ROOM TYPES
SUPERIOR JUNIOR STE OCEANFRONT
Spacious junior suite includes one king bed and two double beds, oceanfront views, and direct access to the beach. Room also features room service, a minibar, unlimited reservations at specialty restaurants, and much more.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Fan
Shower
Room Service
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Telephone
Television
Room Safe
JUNIOR SUITE OCEANFRONT
Spacious junior suite includes one king bed or two double beds, a private balcony with beautiful oceanfront views, and convenient location to the pool. Room also featuresdaily turndown service, complimentary access to the Hydrotherapy pool, and more.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Fan
Shower
Room Service
Balcony or Terrace
Minibar
Sofa
Coffee Maker
Hair Dryer
Iron
Telephone
Television
Room Safe
STANDARD ROOM
Guestroom includes one king bed or two double beds, a fully-equipped bathroom, and a private balcony with garden or jungle views. Room also includes a minibar, a ceiling fan, and more.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Fan
Shower
Room Service
Balcony or Terrace
Minibar
Sofa
Coffee Maker
Hair Dryer
Iron
Telephone
Television
Room Safe
JUNIOR SUITE
Spacious junior suite includes one king bed , a private balcony with garden or jungle views, a mini bar, complimentary access to Hydrotherapy Pool at Spa Sensations, and more.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Fan
Shower
Room Service
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Telephone
Television
Room Safe
STANDARD FAMILY ROOM
Room with 1 king bed and a guaranteed connecting room with double beds; each includes a private balcony with garden or jungle view and a bathroom with vanity sink and shower. Minibar stocked daily with beer, soft drinks and bottled water.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Fan
Shower
Room Service
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Telephone
Television
Room Safe
SUPERIOR STANDARD ROOM
Superiour guestroom includes one king bed or two double beds, a fully-equipped bathroom, a private balcony, and upgraded amenities.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Fan
Shower
Room Service
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Telephone
Television
Room Safe
DINING
IBEROSTAR Tucan features 1 meal plan options:
All Meals, Drinks & Tips-All
There are 7 Restaurants at IBEROSTAR Tucan:
La Gondola - An a la carte Italian restaurant, reservations are required. There is an elegant dress code, gentlemen are requested to wear slacks (no jeans). Hours are 6:30 to 10:30 pm.
La Hacienda - An a la carte Mexican restaurant. Reservations required for dinner. Casual/formal dress code. Open for buffet-style lunch.
El Bonsai - Japanese cuisine served a la carte. Open for dinner only. Reservations required. Casual/formal dress code.
Tulum - The main restaurant serves delicious buffet-style meals, featuring show cooking and special theme nights. Open for breakfast, lunch, and dinner. Reservations required for dinner.
Restaurant Cozumel -
Palapa Uxmal - Located by the pool serving international dishes a la carte. Open for dinner and lunch. Reservations required for dinner. Casual/formal dress code.
La Marimba - An a la carte grill steakhouse, reservations are required. Gentlemen are requested to wear slacks or Bermuda shorts (no jeans). Hours are 6:30 to 6:30 to 10:30 pm.
ACTIVITIES & ENTERTAINMENT
Daily Activities & Entertainment:
Bike Tours, Olympic Games, Air Rifles, Archery, Volleyball, Dance Classes, Spanish Classes, Water Basketball, Waterpolo.
Nightly Activities & Entertainment:
Nightly Entertainment with Live Band (Horror Show, Mexican Show, Las Vegas Movie), and theme parties.
CHILDREN'S PROGRAMS

Applicable Ages: 4 to 12 years old
Program Fees: Complimentary

Children's Facilities
PlayGround
Teen Disco
Babysitting Fee: Fee Required
Advance Notice for Babysitting: 24 hrs

Apple Vacations Customer Satisfaction Score
Hotel Average
What to expect
Food Quality
Comfort
Cleanliness
Service
6181 Recommend
6181 past Apple Vacationers would recommend IBEROSTAR Tucan to their friends and family



Latest Apple Vacations Review >>
TripAdvisor Web Reviews
Based on 6114reviews
What to expect
Location
Rooms
Service
Value



TripAdvisor Traveller Reviews
Hoping to return
Cindy H,
Fri Jan 20 05:19:53 EST 2017
We just finished a ten day stay at this resort. Overall it was great. Beach & Pool: Lots of chairs and umbrellas for shade. Although the hotel was at capacity - never had an issue finding a lovely spot to set up regardless of the time of day. Both areas were well maintained and clean with drink service at both spots. There's a beach side restaurant as well as an outdoor grill where you can sit in beachwear or take a plate back to your beach/pool chair. The swim up bar is separated and is adult only. There are a couple hot tubs however, oddly the temperature was the same temperature as the pool water- just bubbles. Heated water would've been a nice feature. Rooms: Basic Mexican hotel room - nothing fancy. Spacious and clean with a very comfortable pillow top mattress. We were in the 12 block which situated us nicely to the pool and beach. Would suggest 12, 13 or 14 as being ideal locations. We had a 3rd floor balcony facing the jungle area and were delighted with watching the monkeys from our balcony late afternoon after a day at the beach. Main floor rooms offer little privacy as they face walking paths. However, there are no elevators so if stairs are an issue this would be an obvious choice. As other reviews suggest, the jungle-type grounds host a myriad of wildlife. Food: Great variety and presentation at both buffets. Tried 3 restaurants- Mexican, Steakhouse & Italian - all were enjoyable. They offer a wine list but note these are not included. If you ask for the house wine, it's just fine and you don't pay. Seemingly not a dress code at the restaurants. Most men including my husband wore open toes sandals, nicer shorts and a casual collared shirt with no issue. We did try the included room service. The menu was very basic and food was mediocre at best. The service was fantastic and we would recommend this resort to others and hope to return. Note that Iberostar Quetzal shares the same beach and amenities- would suggest staying at whichever one offers the best deal.

Family fun
Tammy A,
Thu Jan 19 04:19:15 EST 2017
We just got back from a most beautiful vacation, everything from check in to check out was awesome!! The food was typical but delicious something for everyone, the grounds are exactly as everyone in trip advisor says ( I read every review on here when deciding on a resort) beautiful lush green trees and jungle , water falls, animals everywhere, it feels just natural and honestly good for the soul to be around so much life! We requested rooms close together, I went with my brother and his girlfriend , my mom and dad. The staff.....a-mazing!! If you made eye contact with them, they smiled and said "Hola" always. The activities were great with lots to do so much that I couldn't do everything in one week. The biggest attraction of this hotel is definitely the jungle and the wildlife, also there is tons of room at the beach and by the pool always the chair available for you it was not overcrowded at all. The rooms were great spacious have everything you need your fridge is fully stocked every day. Also I did not have my children with me but this place would be perfect for people with kids of all ages and families with teenagers also there was so much to do. We loved our vacation<3

Iberostar
kples,
Wed Jan 18 14:47:01 EST 2017
Just returned from iberostar tucan. Nice resort. Not too big and can easily walk around the whole resort. Huge beach area. Water was rough when we were there and was windy but still swam. Other then wind and a little rain weather was good. Lots of food options. Favorite was the Mexican restaurant. Great tacos. I liked the resort however the beds were very uncomfortable and very hard. This is a personal thing obviously so if you like that there is no issue. Inside the gated community of playacar. Had no safety concerns and could walk down the beach all the way to playa del carmen. Would probably go back. But the bed issue could cause me to avoid it. Again personal preference.

Third visit in 4 years
Rozon47, Moncton, Canada
Wed Jan 18 12:38:09 EST 2017
When you return to the same resort several years running it says a lot about your experience. Playacar beach is a wonderful area set in an upscale neighbourhood which makes it ideal for those of us who like to take a walk in the morning off the resort property. This visit i checked out several of the neighbouring resorts just to see what we might be missing. My estimation - nothing. The Iberostar grounds are by far the most lush and interesting. The wildlife which lives here, including peacocks, flamingos, turtles, iguanas, agouti, coati, and howler monkeys, make the experience fun for all the guests. The forest setting complete with waterfalls is a very welcome atmosphere especially when compared with some typical resorts which are mainly concrete and tile. The staff and friendly, the food and drinks are excellent, and the rooms are spacious with nice patios.

Expected Better
Luv2travel292, New York City, New York
Tue Jan 17 12:43:01 EST 2017
The Good: (1) The food was fresh, tasty and there were many choices. (2) The jungle setting on the hotel grounds was nice. We enjoyed walking through the path. The Bad: (1) The room smelt damp/moldy; According to one manager, the odor came from the air vent system. We had to request a room change. Several guest had the same issue. The hotel rooms have not been updated for over 15 years. (2) Limited activity during the day and evening. Only 2 choices during the day and 1 theater show in the evening. (3) Although the hotel knew that my husband and I were celebrating my birthday and our anniversary, it was never acknowledge: no flowers nor a bottle of wine. (4) They were subtly pushy on the 'Time Share'



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