We are new members of this Resort. This Resort is great for families and love ones.
The staff were very friendly and always there to your needs. The room was a little dated but comfortable. We did enjoyed everything about this Resort, nightly shows were wonderful. Will return and do recommend.
Loved it here the staff were all very nice and helpful they went out of their way to help us even if we didn't ask for it. The beach was gorgeous as well as the pool. They had a very cool jungle walk through to the buffet and other restaurant areas. Most of the food was very good. The showers were very nice and had good water pressure. The rooms had very comfortable beds along with a cute little couch that you could turn into a day bed. I would definitely come back.
Stayed here at the end of September... good points:
really friendly staff; good food - always something to eat and a range of restaurants to visit whilst you are there. The rooms were clean, spacious and cleaned every day. Good supply of soft drinks, water and beer in the room fridge, topped up daily. There is something to eat throughout the day, and for once the ice cream was not just for the kids :) The resort was large and you had to move around greenery/trees to reach one end of activities to the beach, be prepared with mosquito repellent, but lovely scenery and the animals were entertaining - especially the raccoon in the restaurant near the beach.
The seaweed is not a huge problem, the men are out clearing and burying it each morning, and it is soft and unoffensive if you do come across it in the sea.
Staff are really friendly and helpful, and if you don't want to be bothered by the 'entertainment' crew, they appreciate this and leave you alone. They did work hard and was busy all day.
I can not comment on the evening entertainment as we did not go and see this.
The resort is a nice stroll away from Playa Del Carmen centre, but if you prefer to take a taxi it is only about £4 (we normally walked there and taxi back) - you can walk on the beach, but be aware there are no bars to stop and have a drink.
no public air conditioned areas other than the sports bar, which was near the entrance to the hotel so refreshing on your return to the hotel form a day out. All the other areas, including the reception and dining areas were open to the outside, and even the staff would have preferred air conditioning.
Overall, if I was asked if I would return, I would say ' without a second thought' we had a lovely holiday.
The Tucan resort is really great with all kind of cuisine in Their all inclusive. Normally i,m nor keen on all inclusive but i was with friends so it was easy. Their pools are great and the weather in Mexico is in most cases beautiful. You can combine the holiday with relaxing and adventure because within an hour you can visit some Maya tempels or make a rivertrip with swimming. (Save swimming).
Hope They Rebuild Soon...
My wife and I were booked in an ocean front room at the Tucan, but due to the fire just 2 days prior to our arrival, we had to be moved. Iberostar really took care of us due to the fire. Since we were traveling without kids, had already booked an upgraded room, and were celebrating our anniversary, we were upgrade to the Iberostar Grand (also with the help of our travel agent and Apple rep). We hope that everyone is ok (understand there was a firefighter injured) and hope they are able to rebuild soon. This was always one of my favorite Iberostars. We hope to see you soon!