TripAdvisor Traveller Reviews
Don't believe everything you read
At first when we were offered a deal to go to this resort we actually got very excited because of the reviews we've read here.
And obviously had high expectations upon arrival. Well,don't believe...
At first when we were offered a deal to go to this resort we actually got very excited because of the reviews we've read here.
And obviously had high expectations upon arrival. Well,don't believe the hype.
Yes, it is a nice place,but upon a check in (it takes a long time to even check in by the way. Took us 30 min) they hand you plastic cards to get beach towels,OK... When you go and take it to the pool and try to return the towels and get the card back they just exchange the towels and tell you that you get the card before you check out.... So you left carrying them towels back and forth from your room to the pool and the beach. Sounds like no big deal,but it is just an inconvenience.
There is no carpet in rooms,soundproofing is really bad and if you want to go to bed early .....good luck.
Bars close at midnight and if you want to drink after that you'd have to go to the "night club" that's open until 3am.
Food isn't great.
Buffet is big and there is a lot of items. But they undercook almost everything,pasta,potatoes,rice. Meat in a lot of instances still has blood in it.
We were told upon arrival that we can make 3 reservations at restaurants so we choose Japanese,Tropical and Steakhouse and they all were really good.
On the side note I would like to add that their entertainment team is really good,they actually sing live and you get a great vibes from them.
Location of the resort is really good. It is with in walking distance from Playa Del Carmen inside gated residential area.
All things considered this is a good place for families with kids,not for couples or singes that want to relax.
Last but not least,all their buildings are open and when it is windy,you will be feeling every gust. So if traveling during winter month,grab a jacket and closed shoes. You'll need them.
Beautiful Grounds; Mediocre Food & Service
After doing much research and impressed with the reviews I decided to give this resort a try so both myself and my parents booked rooms for a week. Upon arrival, I was taken aback by the very open...
After doing much research and impressed with the reviews I decided to give this resort a try so both myself and my parents booked rooms for a week. Upon arrival, I was taken aback by the very open and welcoming lobby area which integrates perfectly with the beautiful garden and jungle theme of the resort, however when I went to the front desk I received a robotic welcome from the front desk clerk along with an explanation of what's included and 'NOT' included (emphasis on not by the clerk). After some waiting around I received my room & towel key along with a small glass of fruit punch mixed with grenadine.
After thinking a bell boy would help us to the room, I waited a few minutes, but nobody showed so my parents and I decided to make the walk to our building (13) which is handily located halfway between the beach and the main lobby/buffet area, convenient in that respect. Upon arriving to my room I noticed my room keys didn't work, after fiddling a maintenance person came by and opened the door for me then told me to go to the front desk to get the card reprogrammed, so after two back and forth trips to the lobby and being told it was 'programmed incorrectly' by an indifferent front desk clerk I finally got access to my room. Upon entering I was greeted with a Mexican themed room, I liked the Mayan artwork on the walls and the bright colours, the bed however was as hard as a rock and reminded me of a cruise ship bed, it was clean though and that's what counts the most to me.
Meanwhile, while that was going on my parents entered a room just a door down from my own and encountered a room which stank, the countertop was dirty, floor was dirty and the bed linens had stains. Suffice to say, they were not impressed and very disturbed by this, after a visit by a cleaner a scented candle was put in the room which did help a bit with the stench and the next day a portable air purifier was brought in which fixed the problem completely. It should be mentioned the staff did offer an alternate room however it contained two double beds and my parents wanted one bed, understandably.
A day later my card for the room had to get reprogrammed as I lost access to my room, after going to the front desk and returning to my room, guess what, it didn't work, so back I went to the lobby again and I was told by a more friendlier clerk that the last clerk programmed the wrong room number! I mentioned my ongoing problems with the key and received a 'sorry' but I got the feeling this has happened plenty of times before. But not everyone was robotic, I received friendly service from the guest services person who booked my restaurant reservations.
As for the grounds of the hotel, they are absolutely stunning, the jungle area with the water falls, flora, the different animals, it offers a great refuge and shaded area from the bright sun and heat of the beach. The pool is large, it's not heated, but when it's warm enough that's not overly important, lots of chairs around the pool as well, quite busy too so you have to get your towels out early if you want the optimal tanning spots! The beach is gorgeous, offering lots of seating areas, and different opportunities for water sports. I also loved the variety of animals, from the lizards to the monkeys to the peacocks, lots of noises fill the resort! The grounds alone is why I am giving this resort 3 stars.
As for the food, the buffet is average and repetitive, I do not know how people can stand it for longer than two weeks, there's little variety at all. The Yogurt offered is bland, the only hot food is what is prepared by the chefs who are at the stations (omelet, eggs, etc.), everything is salty, it's like they put salt on ALL the food just to add taste but to me, it's a bit overpowering. I found the drinks to be rather subpar too, I've tasted far better alcoholic cocktails (pina colada's, etc.) at local restaurants. The specialty restaurants are subpar, I don't like Japanese food so I cannot testify to it's quality (mind you I heard from others it was good), but my experience at the Italian and Steakhouse were poor at best, the Italian 'Calzone' I had was tasteless and overcooked, and the rib eye steak I had which I asked to be 'well done' was undercooked and bloody, they even served a side of rice which was inedible and tasted of pure salt. If you just like generic alcoholic drinks and you don't care about food, then this resort could be for you!
As for the room service, they restock the bar every 2-3 days, I had requested they only put in a certain drink for me which they indicated on the phone they would happily oblige but...it did not happen! But frankly, I wasn't overly surprised and decided just to leave it as of.
The entertainment, I have to say, the Star Friends deserve kudos for all the hard work they do to build up an atmosphere of fun for guests at the resort, I like the daytime fun and games, they are an admirable and enthusiastic group and a joy to talk to. That all said, the evening entertainment is atrocious and can only be watchable after a few drinks of hard liquor, the exception was the magic show which I found genuinely entertaining.
The hotel was quite busy while I was there, a variety of people from around the world, largely Europe, but also some from South America, US and Canada.
One enormous downside, for me, is that wifi is not included and you are charged separately for it, this is draconian this day in age and in stark contrast to local competitors, this needs to change.
The hotel is in a convenient location in relation to Playa Del Carmen, it's a short walk to the Playacar Plaza which hosts little tourist shops and a Starbucks (for free wifi). It's a $10 USD cab ride to 5th Avenue for all your shopping and souvenir needs, along with the ferry to Cozumel.
So easy to stay at the Tucan.
This was the most relaxing vacation I have had in a very long time. The check in process was easy and fast for Mexico. The welcome drink was much appreciated. We had two hotel rooms for our family...
This was the most relaxing vacation I have had in a very long time. The check in process was easy and fast for Mexico. The welcome drink was much appreciated. We had two hotel rooms for our family of 4. Perfect. We were able to book all our dinners the first night. Our favorite is the Japanese restaurant. The chef is very entertaining and the food is delicious! Get up early and reserve a palapa and lounge on the beach. Every morning my husband would be on the beach by 7 to put our belongings on the lounge chairs. Then he and I would have coffee and a light bite to eat at the beachside restaurant. Leave a dollar tip and you will have amazing coffee service every morning. Then a long walk on the beautiful beach. Since the Tucan is the last hotel on this stretch of beach you can walk for a couple of miles and be almost alone. The water is beautiful and it is a great way to start the day. Then we would hit the beach for the day. There is a beach bar with any kind of drink you would like and self serve soda/water. The beach side restaurant is good. The menu changes daily and just outside is a small set up with hamburger, hotdogs and all the fixings plus soft serve ice cream. There is also a little ice-cream stand that shows up on the beach around 11 everyday. My teenagers love the ice cream! Catamaran sailing is free and we would go everyday! So relaxing to be out on the water.
The other restaurants are good. We even canceled one of our ala carte meals to eat at the buffet. Everyone got what they wanted and you don't need a reservation. The seafood restaurant is my least favorite, plus they almost always have good fish at the buffet.
The servers are always so nice and polite. We had really wonderful, funny servers at the Mexican restaurant.
The Iberostar Tucan is located about an hour south of Cancun. It is easy to get to the Tucan from the airport. We rent a car and drive, it is pretty direct. It is also close to a lot of attractions, cenontes and ruins.
The Tucan is not swanky, if that is what you are looking for. It is neat and clean. The food is good and the staff is friendly and helpful.
I highly recommend the Tucan if you want a relaxing, stress free vacation on a beautiful beach.
Reviews on this site explain the resort accurately: Beautiful grounds with OK food. I've been three times now with a large family group and would consider a fourth but with this resort room...
Reviews on this site explain the resort accurately: Beautiful grounds with OK food. I've been three times now with a large family group and would consider a fourth but with this resort room location is EVERYTHING. The resort is wedged between two other resorts and the TUCAN has its rooms right against the border to the other properties. Many of the TUCAN rooms face out to the maintenance buildings of the neighboring resort -- eyesore and loud power noise 24/7. Only reserve a room here if you are guaranteed an interior view overlooking the TUCAN resort woods, pool, or beach.
Fantastic family and friends vacation!
After reading many reviews on this resort, I have to say as a whole we agree with all the positive feedback. We were here with a group of 8. It's an older resort, but I say that as a positive. Its...
After reading many reviews on this resort, I have to say as a whole we agree with all the positive feedback. We were here with a group of 8. It's an older resort, but I say that as a positive. Its what makes it so great, because they've learned what it is to make the guest experience special. The service and staff here are wonderful! Always helpful and friendly. That goes for check-in to housekeeping and food staff. The grounds are gorgeous and the beach is wonderful. The food choices were quite varied and tasty; any buffet tend's to get old after a while, but there were a nice variety of choice here that made that a non issue. All in all it was a great experience and I recommend The Iberostar Tucan/Quetzel to anyone. It's our new favourite in the Riviera Maya!
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