Cancun

IBEROSTAR Tucan


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All Inclusive    

IBEROSTAR's Premium Collection: IBEROSTAR Tucan is an all-inclusive beachfront paradise set in perfect harmony with the environment. Fully appointed rooms with balconies or terraces are housed in bungalow style three-story units surrounded by 28 acres of lush, exuberant gardens. The hotel has been converted into a natural habitat for countless species including monkeys, and different types of birds, such as the royal palm turkey, plus fish and turtles. The IBEROSTAR Tucan has proudly received the Green Globe certification.

Enjoy a refreshing pool with swim-up bar, plus an immense three-section pool in an oasis on the edge of the jungle. More great places to play include three lighted tennis courts, supervised mini club for kids, a fitness center, a PADI scuba center, and golf with packages available at the adjacent 18-hole course. The hotel's spa (fee) is the ideal spot for tranquility and indulging in a relaxing treatment or massage.

Enjoy five restaurants (buffet and a la carte -dining restrictions apply) plus a grill/snack bar, and seven bars and lounges. By night, there's live entertainment at the theatre, and much more.

One of the privileges of the IBEROSTAR Tucan Hotel is its proximity to the Yucatan Peninsula's wonderful fine sand beaches and crystal clear waters, particularly near spectacular Playa del Carmen. Just a few steps are all that separates you from relaxing on majestic beaches. Though you may never want to leave, the resort is within walking distance of popular Fifth Avenue in Playa del Carmen.

Exceptional Values!
Honeymooners:
Bottle of champagne, fruit platter, and IBEROSTAR gift.
Family: First child 12 & under Stays, Plays & Eats Free (valid 5/01-10/31/16).

Find out more about IBEROSTAR Hotels & Resorts.

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HOTEL LOCATION
The IBEROSTAR is approximately 30 miles from the Cancun Airport, just a few minutes from Playa del Carmen, and right next to an 18-hole golf course. The resort is situated directly on the beach, within view of the island of Cozumel.
Address: AVE XAMAN-HA LOTE HOTELERO NO 2
PLAYA DEL CARMEN
QR

MX
Local Phone: 011-52-984-877-2
Toll Free Phone: 888-923-2722
Fax: 011-52-984-873-0424
HOTEL FACILITIES
Barber / Beauty Salon
Boutique Shops
Car Rental
Concierge
Currency Exchange
Laundry / Dry Cleaning Service
Meeting Rooms
Parking(Complimentary)
Physician on Call
Shopping Mall Nearby (0.5 miles)
Pools
Number of Pools: 4
Outdoor Pools: 4     
Swim-up Bar
There is a lake pool, kids pool, activity pool and adult pool. The spectacular 36,000sq ft lake pool has a central island covered with palm trees complete with a jacuzzi.The adult pool is in the rocks of a cenote, with a beautiful cascading waterfall.
Golf: ONSITE
Iberostar Playa Paraiso Golf Course Located within the Iberostar Playa Paraiso complex. First tee time available is 6:30 am
PD Dye course design. Par 72.
Holes: 18
Lessons Available
Tennis
Number of Courts: 3
Outdoor Courts: 3
Lighted Courts: 3
Court Fee: Complimentary.
Raquet Rental Fees: Complimentary.
Pro Onsite
Water Sports on Site
Fishing: Additional Charge
Sunfish Sailing: Complimentary
Scuba: Additional Charge
Snorkeling: Complimentary
Paddle Boats: Complimentary
Wind Surf: Complimentary
Health Club / Spa
Aerobics: Complimentary
Jacuzzi: Complimentary
Nautilus Equipment: Complimentary
Spa: Additional Charge
Steam Room: Complimentary
Manicure / Pedicure: Additional Charge
Facials: Additional Charge
HOTEL DETAILS
IBEROSTAR Tucan is a luxurious All-Inclusive beachfront resort in perfect harmony with the environment. Fully appointed rooms with balconies or terraces are housed in bungalow style 3-story units surrounded by 28 acres of lush, exuberant gardens. The resort features a jungle-style garden, a large lake pool, nightly entertainment, three lighted tennis courts, and world class diving instruction with state-of-the-art equipment. Beach: The IBEROSTAR Tucan is situated directly on a 1/8 mile stretch of white sandy beach. There is a 5- Star SCUBA Diving Center offering optional dives for certified divers and certification courses for new divers (there's an extra charge for these services) Check-in: 3:00 p.m.
Check-out: 12:00 p.m.
Total Rooms: 350
Year Opened: 1997 Credit Cards: Visa, Master Card, American Express
HOTEL RESTRICTIONS
No Springbreakers. Dinning A La carte men are required shirts with sleeves, pants, and proper shoes.
ROOM TYPES
SUPERIOR JUNIOR STE OCEANFRONT
Spacious junior suite includes one king bed or two double beds, oceanfront views, and direct access to the beach. Room also features room service, a minibar, unlimited reservations at specialty restaurants, and much more.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Fan
Shower
Room Service
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Telephone
Television
Room Safe
JUNIOR SUITE OCEANFRONT
Spacious junior suite includes one king bed or two double beds, a private balcony with beautiful oceanfront views, and convenient location to the pool. Room also features daily turndown service, complimentary access to the Hydrotherapy pool, and more.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Fan
Shower
Room Service
Balcony or Terrace
Minibar
Sofa
Coffee Maker
Hair Dryer
Iron
Telephone
Television
Room Safe
STANDARD ROOM
Guestroom includes one king bed or two double beds, a fully-equipped bathroom, and a private balcony with garden or jungle views. Room also includes a minibar, a ceiling fan, and more.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Fan
Shower
Room Service
Balcony or Terrace
Minibar
Sofa
Coffee Maker
Hair Dryer
Iron
Telephone
Television
Room Safe
JUNIOR SUITE
Spacious junior suite includes one king bed or two double beds, a private balcony with garden or jungle views, a mini bar, complimentary access to Hydrotherapy Pool at Spa Sensations, and more.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Fan
Shower
Room Service
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Telephone
Television
Room Safe
SUPERIOR STANDARD ROOM
Superiour guestroom includes one king bed or two double beds, a fully-equipped bathroom, a private balcony, and upgraded amenities.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Fan
Shower
Room Service
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Telephone
Television
Room Safe
DINING
IBEROSTAR Tucan features 1 meal plan options:
All Meals, Drinks & Tips-All
There are 7 Restaurants at IBEROSTAR Tucan:
La Gondola - An a la carte Italian restaurant, reservations are required. There is an elegant dress code, gentlemen are requested to wear slacks (no jeans). Hours are 6:30 to 10:30 pm.
La Hacienda - An a la carte Mexican restaurant. Reservations required for dinner. Casual/formal dress code. Open for buffet-style lunch.
El Bonsai - Japanese cuisine served a la carte. Open for dinner only. Reservations required. Casual/formal dress code.
Tulum - The main restaurant serves delicious buffet-style meals, featuring show cooking and special theme nights. Open for breakfast, lunch, and dinner. Reservations required for dinner.
Restaurant Cozumel -
Palapa Uxmal - Located by the pool serving international dishes a la carte. Open for dinner and lunch. Reservations required for dinner. Casual/formal dress code.
La Marimba - An a la carte grill steakhouse, reservations are required. Gentlemen are requested to wear slacks or Bermuda shorts (no jeans). Hours are 6:30 to 6:30 to 10:30 pm.
ACTIVITIES & ENTERTAINMENT
Daily Activities & Entertainment:
Bike Tours, Olympic Games, Air Rifles, Archery, Volleyball, Dance Classes, Spanish Classes, Water Basketball, Waterpolo.
Nightly Activities & Entertainment:
Nightly Entertainment with Live Band (Horror Show, Mexican Show, Las Vegas Movie), and theme parties.
CHILDREN'S PROGRAMS

Applicable Ages: 4 to 12 years old
Program Fees: Complimentary

Children's Facilities
PlayGround
Teen Disco

Babysitting Fee: Fee Required
Advance Notice for Babysitting: 24 hrs

Apple Vacations Customer Satisfaction Score
Hotel Average
What to expect
Food Quality
Comfort
Cleanliness
Service
6181 Recommend
6181 past Apple Vacationers would recommend IBEROSTAR Tucan to their friends and family



Latest Apple Vacations Review >>
TripAdvisor Web Reviews
Based on 5594 reviews
What to expect
Location
Rooms
Service
Value



TripAdvisor Traveller Reviews
Amazing Beach
Carla N,
Mon May 30 15:25:22 EDT 2016
My best friend and I's second trip to Mexico just the two of us. We happened to schedule this trip around my 25th birthday and it was a great trip overall. We booked with Apple Vacations and all of our services through Apple/Amstar were great. The Amstar reps in the resort we're amazing as well. All of our transfers were comfortable and on time. Our room was in building 18. Very close to the lobby, buffet for breakfast/dinner and some restaurants. When we arrived we were asked if we wanted to pay $200 extra for the week to "upgrade" our room to the exact room in a building closer to the pool. We decided to forgo the upgrade because 1. we are able and don't mind the walk to the pool/beach (it's really not that far) and 2. we actually liked being close to breakfast and close to the lobby (our wifi in our room was great and FREE throughout the resort - although it's not so great signal at the beach once everyone is posted for the day). Also there are lots of animals on the property and they make a lot of noise. We were only woken up one day by a peacock on our porch but it wasn't a big deal to us. We were up at breakfast by 7/730 every morning so we could get a prime spot under an umbrella every morning. By 10am there were no umbrellas open until people started leaving in the day. And staff did take people's belongings away. Our stuff was taken off of our chairs even though we took a short walk down the beach. Luckily the family we sat next to almost everyday told staff that we were in fact on the beach, not claiming our spot and sitting at the buffet. The beach is BEAUTIFUL. We stayed in Puerto Morelos last March and had a serious seaweed problem. The water here was crystal clear, so blue and warm. We had more seaweed after it stormed one morning. We also walked down the beach towards the right (away from Playa del Carmen) to undeveloped beaches. It is very beautiful and a nice walk. The only real issue we had was with the food. Although it tasted good and there was plenty to go around, we did get a little sick. My friend more so than me. We still can't figure out what it was that made us not feel so hot. But it wasn't so bad it stopped us from hitting the beach everyday. Resort staff is extremely helpful and amazing. They do everything they can to make sure you're enjoying yourself. More>

Paradise !
Sdmo2008, Chicago, Illinois
Sat May 28 10:31:13 EDT 2016
I guess I found my favorite vacation spot. Everything was amazing food , entertainment, beach , and resort grounds. Great kids club , kept the kids busy all day long :) Japanese restaurant was fantastic :) Already planning to return this year or next for another vacation. Its about 20 minute walk from Play Del Carmen downtown. The taxis are about eight dollars one way .By the way we also received free room upgrade to partial ocean view :) More>

Swim up bar disappoints
nicolewed, Bayville, New Jersey
Sat May 28 06:11:56 EDT 2016
This hotel was average for an all inclusive. I go to many all inclusives in the Caribbean. The swim up bar is a little hole down some steps separated from everything else and it gets over crowded. I didn't even bother to go most days. The food is average and it's hard to get into a sit down restaurant. Rooms are decent, stocked mini fridge and a balcony. It's good for a cheap, quick vacation but I didn't love it. More>

debs review
debbydoo54121, Warwick, Rhode Island
Fri May 27 15:36:10 EDT 2016
just returned from Iberostar Tucan..we have stayed at the resort several times...the grounds and beach and pool are just beautiful...workers are hard workers, polite, and helpful...check in was easy and we were given the bldg we requested. Our room maid was awesome. room was cleaned properly and well stocked..thumbs up... that being said there were some changes we were not thrilled about...reservation of pool chairs and beach chairs is so strictly enforced, its nuts...NOT ALLOWED to reserve anymore.Over time guests complained that by the time they went down the "good seats" were gone...from what I hear this was a very big issue.even to the point of guests saying chairs should be cleared when guests go lunch as well. As it stands you cant reserve a chair until 9... makes no sense.. if guests CHOOSE to go to the pool or beach LATER.. that is their choice so of course chairs will be taken..if a guest chooses to wake early that is their choice..i am not liking this rule makes it extremely difficult for a larger party of guests.. so if you try to reserve your towel and personal items will be confiscated..we saw this happening..security and a resort worker empty chairs so the guest has to go claim them...so yes the towel police are out there LOL It also appears they have cut down on the waitresses around the pool..there were used cups, plates hanging around also there were 2 days we went to get all our drinks...breakfast is awesome...pool snack bar and grill awesome ...dinner buffet went downhill..specialty restaurant reservations should not be limited to a couple of times a visit????? why is that ? In closing i do like this resort but so many changes ... love the animals More>

4th Visit - Not as good as previous
Panthers82, Richmond, Virginia
Fri May 27 08:07:56 EDT 2016
I've posted full reviews of the resort in the past. However, I don't want to make this too long so I'll just post a few things that were on my mind. Two days into our trip I became sick - not sure what I ate that was bad - but clearly something didn't agree with me. Not the end of the world, I suffered through it and didn't let it ruin my trip. The lounger situation wasn't horrible - we would walk around after lunch and had no problem finding two in the shade. We did see a few people get into an argument over the loungers near the pool. I'm not sure what it was all about, but it got heated. Know your limits. We saw two girls vomit into the pool. One in the pool bar pool, and one in the main pool. Each time they moved on and didn't stop drinking. It's like their friends thought it was funny and part of the fun. So gross! For the most part the service was great! We never had any rude servers and most were always making sure that our drinks were full and we were taken care of. The beach was much nicer this year than it was last year. The seaweed is gone and the water is clear and clean. Also, I would recommend USA Transfers to/from the airport. For $110 roundtrip we had our own private van. More>



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