Cancun

IBEROSTAR Tucan


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All Inclusive    

2018 Exceptional Values
Honeymoon:
Bottle of champagne, fruit platter, and Iberostar gift.
Family: First child 12 and under Stays, Plays & Eats Free (valid 5/01-10/31/18).

Iberostar's Premium Collection: Visiting Iberostar Tucn is like escaping to a different world; a world of lush vegetation, exotic animals, and the finest amenities. The resort is literally alive with colorful peacocks, chattering monkeys, fish, turtles, and happy guests. Here, you can scuba dive, explore ancient Mayan ruins, shop at the famed Fifth Avenue in Playa del Carmen, and enjoy the finest open-air dining- all in the same day! Or, just settle in along the lagoon-style pool or expansive beach and let the resorts warm, attentive service indulge your every whim. All in all, its a vacation experience thats full of life.

Enjoy four refreshing pools, non-motorized watersports, three lighted tennis courts, supervised mini club for kids, a fitness center and a PADI scuba center. The spa (fee) is an ideal spot for tranquility and indulging in a relaxing treatment or massage.

Enjoy two buffets, five la carte (dining restrictions apply), a grill/snack bar, and seven bars and lounges, including a swim-up bar. By night, there's live entertainment at the theatre, and much more.

One of the privileges of the IBEROSTAR Tucan Hotel is its proximity to the Yucatan Peninsula's wonderful fine sand beaches and crystal clear waters, particularly near spectacular Playa del Carmen. Just a few steps are all that separates you from relaxing on majestic beaches. Though you may never want to leave, the resort is within walking distance of popular Fifth Avenue in Playa del Carmen.

Find out more about Iberostar Hotels & Resorts.

Learn more about Riviera Maya.


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HOTEL LOCATION
The IBEROSTAR is approximately 30 miles from the Cancun Airport, just a few minutes from Playa del Carmen. The resort is situated directly on the beach, within view of the island of Cozumel.
Address: AVE XAMAN-HA LOTE HOTELERO NO 2
PLAYA DEL CARMEN
QR

MX
Local Phone: 011-52-984-877-2
Toll Free Phone: 888-923-2722
Fax: 011-52-984-873-0424
HOTEL FACILITIES
Barber / Beauty Salon
Boutique Shops
Car Rental
Concierge
Currency Exchange
Laundry / Dry Cleaning Service
Meeting Rooms
Parking(Complimentary)
Physician on Call
Shopping Mall Nearby (0.5 miles)
Pools
Number of Pools: 4
Outdoor Pools: 4     
Swim-up Bar
There is a lake pool, kids pool, activity pool and adult pool. The spectacular 36,000sq ft lake pool has a central island covered with palm trees complete with a jacuzzi.The adult pool is in the rocks of a cenote, with a beautiful cascading waterfall.
Tennis
Number of Courts: 3
Outdoor Courts: 3
Lighted Courts: 3
Court Fee: Complimentary.
Raquet Rental Fees: Complimentary.
Pro Onsite
Water Sports on Site
Fishing: Additional Charge
Sunfish Sailing: Complimentary
Scuba: Additional Charge
Snorkeling: Complimentary
Paddle Boats: Complimentary
Wind Surf: Complimentary
Other Sports Available
Other Sports: 1 hour on complimentary snorkleing equipment rental.
Health Club / Spa
Aerobics: Complimentary
Jacuzzi: Complimentary
Nautilus Equipment: Complimentary
Spa: Additional Charge
Steam Room: Complimentary
Manicure / Pedicure: Additional Charge
Facials: Additional Charge
HOTEL DETAILS
IBEROSTAR Tucan is a luxurious All-Inclusive beachfront resort in perfect harmony with the environment. Fully appointed rooms with balconies or terraces are housed in bungalow style 3-story units surrounded by 28 acres of lush, exuberant gardens. The resort features a jungle-style garden, a large lake pool, nightly entertainment, three lighted tennis courts, and world class diving instruction with state-of-the-art equipment. Beach: The IBEROSTAR Tucan is situated directly on a 1/8 mile stretch of white sandy beach. There is a 5- Star SCUBA Diving Center offering optional dives for certified divers and certification courses for new divers ($) Check-in: 3:00 p.m.
Check-out: 12:00 p.m.
Total Rooms: 350
Year Opened: 1997 Credit Cards: Visa, Master Card, American Express
HOTEL RESTRICTIONS
No Springbreakers. Dinning A La carte men are required shirts with sleeves, pants, and proper shoes.
ROOM TYPES
SUPERIOR JUNIOR STE OCEANFRONT
Spacious junior suite offers 409 square feet with a private terrace and an ocean view and direct access to the beach.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Fan
Shower
Room Service
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Telephone
Television
Room Safe
JUNIOR SUITE OCEANFRONT
Spacious junior suite offer an area of 377 square feet with a convenient location close to the beach and pool, first and second floor.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Fan
Shower
Room Service
Balcony or Terrace
Minibar
Sofa
Coffee Maker
Hair Dryer
Iron
Telephone
Television
Room Safe
STANDARD ROOM
The rroms are 377 square feet and tropical view.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Fan
Shower
Room Service
Balcony or Terrace
Minibar
Sofa
Coffee Maker
Hair Dryer
Iron
Telephone
Television
Room Safe
JUNIOR SUITE
Spacious junior suite offer an area 409 square feet with a tropical or jungle view.
1 King Bed Other Amenities -
Air Conditioning
Fan
Shower
Room Service
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Telephone
Television
Room Safe
STANDARD FAMILY ROOM
The rooms are 754 square feet and with 1 king bed and a guaranteed connecting room with two double beds.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Fan
Shower
Room Service
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Telephone
Television
Room Safe
SUPERIOR STANDARD ROOM
Superiour guestroom offers an area of 377 square feet with a priority location conveniently close to beachand pool.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Fan
Shower
Room Service
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Telephone
Television
Room Safe
DINING
IBEROSTAR Tucan features 1 meal plan options:
All Meals, Drinks & Tips-All
There are 7 Restaurants at IBEROSTAR Tucan:
La Marimba - An a la carte grill steakhouse, reservations are required. Gentlemen are requested to wear slacks or Bermuda shorts (no jeans). Hours are 6:30 to 6:30 to 10:30 pm.
La Gondola - An a la carte Italian restaurant, reservations are required. There is an elegant dress code, gentlemen are requested to wear slacks (no jeans). Hours are 6:30 to 10:30 pm.
La Hacienda - An a la carte Mexican restaurant. Reservations required for dinner. Casual/formal dress code. Open for buffet-style lunch.
El Bonsai - Japanese cuisine served a la carte. Open for dinner only. Reservations required. Casual/formal dress code.
Tulum - The main restaurant serves delicious buffet-style meals, featuring show cooking and special theme nights. Open for breakfast, lunch, and dinner. Reservations required for dinner.
Restaurant Cozumel -
Palapa Uxmal - Located by the pool serving international dishes a la carte. Open for dinner and lunch. Reservations required for dinner. Casual/formal dress code.
ACTIVITIES & ENTERTAINMENT
Daily Activities & Entertainment:
Bike Tours, Olympic Games, Air Rifles, Archery, Volleyball, Dance Classes, Spanish Classes, Water Basketball, Waterpolo.
Nightly Activities & Entertainment:
Nightly Entertainment with Live Band (Horror Show, Mexican Show, Las Vegas Movie), and theme parties.
CHILDREN'S PROGRAMS

Applicable Ages: 4 to 12 years old
Program Fees: Complimentary

Children's Facilities
PlayGround
Teen Disco
Babysitting Fee: Fee Required
Advance Notice for Babysitting: 24 hrs

Apple Vacations Customer Satisfaction Score
Hotel Average
What to expect
Food Quality
Comfort
Cleanliness
Service
6507 Recommend
6507 past Apple Vacationers would recommend IBEROSTAR Tucan to their friends and family



Latest Apple Vacations Review >>
TripAdvisor Web Reviews
Based on 7111reviews
What to expect
Location
Rooms
Service
Value



Apple Vacations Traveller Reviews
Disappointments
SHARYN J.
Aug 12 2018
upon arrival it took three tries to make the roomkeys work #4 success ...then a horrible beeping noise upon entering to find that the safe didn't work...hours later we got maintenance to fix the safe in the interim we were offered another room....were given the key to go check it out only to WALK IN ON A GUEST JUST GETTING OUT OF THE SHOWER STARK NAKED ... SHE SCREAMED I SCREAMED AND I COULD HAVE BEEN SUED/KILLED/CURSED ETC THIS IS INEXCUSABLE AND I EXPECT COMPENSATION TO BOTH GUESTS THE NAKED LADY AND ME END OF STORY
Customer Rating: 

Iberostar Tucan.
KATHRYN G.
Jul 29 2018
I have very few complaints. The pool was too warm. And there was a considerable amount of seaweed on the beach. Overall, it was a fabulous stay. We had (4) generations aging from 3 to 84. All had an excellent time. This is my 2nd time at that resort. I would come again.
Customer Rating: 

THOMAS F.
Jun 27 2018
The hotel staff are wonderful in the restaurants, bars, entertainment and maid service. The pool was exceptionally clean. You never want for a drink with the awesome wait staff. The rooms were good - not plush but clean. The beach is beautiful. The ocean has waves which was a lot of fun. My only negative with this resort is the lack of beach chairs. I was on the beach at 8:30 every morning and only one day did I get a chair at the beach. You travel all this way for the beach - not the pool!! Get many more beach chairs - policing the "reserved" chairs does not work. The rest of the resort was great, especially the staff!
Customer Rating: 

Iberostar Tucan - Even with rain for 4 days
HEIDI S.
Jun 22 2018
Took my elderly parents for a long weekend there, Great hotel, great staff, great food, Terrible Weather! Rained from the time we got there until we left, but the staff couldn't do enough for you! The disappointment from the weather you cant change, it was still a great vacation
Customer Rating: 

Great Family experience
RONALD B.
Jun 07 2018
Overall great experience for family vacation. lots to do or just sit at pool and beach and relax. food and drinks were great and tropical setting was beautiful.
Customer Rating: 

Iberostar, Tucan
JOHN O.
Apr 27 2018
Of all the hotels I've stayed on I think the Iberostars have the most talented entertainers and the most cheerful staff.
Customer Rating: 

Iberostar Tucan
BJORN H.
Apr 22 2018
This was our 5th time at the Iberostar Tucan and as always our stay met or exceeded our expectations. The property is well maintained and clean. The staff is fantastic and are doing an incredibly job making your vacation special. We love it at Tucan and will be back. Thank you!
Customer Rating: 

A great place to get away
MICHAEL W.
Jan 30 2018
We found this resort mostly excellent. The food was not up to what we had thought it would be. The service in the morning in the buffet was slow and the servers did not speak English well. The atmosphere and grounds were excellent. The beach was beautiful. We loved the animals everywhere and the path through the woods. We would recommend this resort to people wanting to get away and to families
Customer Rating: 

Terrible Food and Service
CHRISTOPHER B.
Jan 17 2018
Staff was very unfriendly and not helpful with basic requests. Beach was beautiful and a close walk to Playa del Carmen. The landscape and pool was beautiful but the lack of edible food and service ruined the experience.
Customer Rating: 

Firts Time in Mexico
AYA O.
Jan 02 2018
My family had spent seven days in Iberostar Tucan and had a wonderful time there. We were looking for a relatively small all-inclusive resort with great food and a beach that you can walk to. Excellent service. Multiple restaurants to choose from that offered great food and great service. Beautiful ocean which was warm enough to swim in and beautiful sandy beach.
Customer Rating: 

Iberostar Tucan - The Neglected Stepchild
SEAN B.
Dec 28 2017
Our visit to the Iberostar Tucan was our fourth trip to an Iberostar resort in or around Mexico. We chose the resort because we wanted to stay with a chain we enjoyed and so we could visit a new part of Mexico we had not been to yet. Overall, I would only recommend visiting Iberostar Tucan if you have young children or are on a tight budget. After checking in with the front desk, the concierge nor hotel staff offered to show us where our rooms were or give us a breakdown of hotel operations (hours of operation, towel or room service, etc). They essentially told us to kick rocks and figure it out for ourselves. When we arrived to our room we were immediately greeted by dated, and concrete, decor. Our bathroom ceiling was filled with more mold than seventy three containers of blue cheese. The bed linens were noticeably dirty...nothing screams "sleep in me" like the site of strangers hair laying gracefully across the freshly pulled back sheets. The fridge had three beers, which I chose to pour over my eyes to drown my sorrows. The design and layout of the hotel, rooms, and pool were incredible. Very unique, very beautiful, and true to the Iberostar brand. The main pool lacked a swim up bar, but not too far away is a separate "grotto" where a small pool bar is located - essentially a hanging place for the degenerates of the resort (myself included). Hotel staff, while kind and polite, were untrained or not skillful. On five separate occasions, we attempted to make dinner reservations, only to have had incorrect or inaccurate reservations made. During our four night stay, we were only able to visit a restaurant once. To hopefully rectify the situation we spoke to management who told us to pound sand (they couldn't help us get reservations). This wasn't a huge issue for myself as I decided to only consume liquid for the remained of the trip - beer. TLDR; I had an okay time at an okay resort and paid an okay amount of money. If you like beer, dirty hotel rooms and staff, I highly recommend you visiting this resort.
Customer Rating: 

TripAdvisor Traveller Reviews
An All-Inclusive
Alena V,
Sun Aug 12 18:41:03 EDT 2018
I had higher expectations of the resort then what I got. The rooms and beach were great the food at the restaurants was as expected nothing spectacular but fairly solid. There are animals roaming the grounds Agoutis are the largest group. There are a few peacocks and Tucans around, quite a few Quetzals, and a family of Monkeys that you can hear and see in the trees. And if you're lucky enough to live near the "rainforest" they may even come down for some food though it is not recommended to feed them. Rooms are good but small -ish. And the worst of all diluted booze. I mean tequila that doesn't give you a buzz no matter if you take a shot or down a bottle, which we found strange but figured out when we got a Margarita at the bar in Cancun.

Great Place! Great People! Great Honeymoon!
TiffanyBrook,
Sun Aug 12 06:54:43 EDT 2018
Travelled here on our honeymoon 23.7.18 with some of our family & friends inclu 2teenagers& stayed for two weeks. From the moment we arrived at the lobby we were greeted by staff who took our cases & were brought arrival non alcoholic cocktails-Delicious. We checked in 6 people so check in took a little longer than we would have liked but we weren’t in any hurry! Room was in building 16 and it was clean & near to the main buffet, lobby & few restaurants. Hairdryer, towels were included. All amenities we needed were there.The air con was a god send and worked wonderfully! The WiFi is good in the room but a bit touch and go around pools. Fridges are topped up everyday with soft drinks &water. as we were on honeymoon we also got a lovely surprise of champagne & just married t-shirts! The pools are great too. A short walk from building 16 to get to other restaurants, pools &beach but the walk is thru the forest and great as you encounter so many different creatures including, agoutis, coaties, iguanas, howler monkeys and more! The seaweed was bad on a few days & other days there was hardly any so this is touch & go but did not ruin our holiday! We found that if you wanted beds around main pool you need to get down there early but after a few days we would have breakfast and go down to the pools about 10am & no problems getting beds around sports pool which was good for us as it was quiet and we got to see daughter play water polo in the teen club. There are also tortoise and iguanas around that pool and occasional monkeys. The iguanas like banana and bread rolls! Take one from breakfast buffet and feed them! Drinks are not watered down! We watched numerous times bar staff open bottles of tequila/ vodka etc and poured straight into glass! They have named spirits such as Tanqueray gin Bombay sapphire etc which was good for me. Glasses are collected around the pool regularly as are the rubbish bins around the pools. Look out for Diana ‘queen of cocktails!’ She is brilliant looked after us with drinks around pool all day including purple margaritas, purple rains and BBC (banana baileys coconut)cocktails! Entertainment staff including Alan, Jette, Oskar at teen club were great my daughter made friends of all ages and even met a holiday romance there! She had lots of fun and evenings played pool with them all in the theatre. Entertainment at night was good including singers in the lobby. Lovely atmosphere. I find some of the bad reviews astonishing & complete nonsense about this hotel! Don’t let these put you off! Buffet food was great with vast choice of cuisine including fussy eaters which we also had! We also visited the isle of contoy and les mejeures- what a wonderful trip to this protected island and if weather is good you can snorkel with sea turtles. Unfortunately weather was not on our side he day we went but it was still great. Take a visit if you can. You will not be disappointed with this resort! We want to go back here - NOW! 😀

2nd Time loved it!!
kittybumsqueek, Hastings, United Kingdom
Sat Aug 11 16:49:35 EDT 2018
Came here 12/07/18 for 2 weeks and had perfect weather, hot and no rain or cloud really! Block 15 top floor facing the jungle.....perfect. Been in the room 15 mins and already had the Howler monkeys on the balcony!! Buffet restaurant had a little revamp. Room was great everything worked and the maid was good. Pool fantastic with great service from our pool girl Jema. She was lovely. Food was good and the steak restaurant was really nice. Check in was really quick as we were the only family checking in!!! The seaweed was a pain but not a problem. If you want a great holiday stay here!

Location is great, grounds and creatures are fun - but the FOOD - Horrific!
massignanifamily, San Diego, California
Sat Aug 11 13:01:38 EDT 2018
First time we have ever been disappointed by TripAdivisor resort reviews! - Spent 5 nights at Iberostar Tucan with family. (2 adults +11 and 9 year old) The location was great.The grounds well kept, with fun little creatures running around... but the food was horrific, the rooms outdated! The rooms smelled like a cross between nursing home and gym locker/dorm rooms... Entertainment was below bar. We have been to this area more than 4 x and stayed at Secrets Maroma and Karissma resorts... we tried this place because of the reviews... but to our surprise - the food was shockingly bad! We tried room service, buffet, Mediterranean and the Japanese steak house. First of all you have to share all the restaurants with both resorts - if you don't get a reservation you are stuck with the buffet - which is horrific! I have never been to a "grand buffet" where they do not have an omelette station. They had food sitting out under heat lamps - just gross. Customer service was definitely lacking. I would NOT recommend this place. For same $ - you can enjoy top notch resorts... I will never stay at Iberostar resorts - based on this experience... The pool is also shared with both resorts - smelled like urine. Probably because there is only 2 restrooms - and they are poorly identified.... I didn't see any staff checking levels of the pool while we were there... something I look at when we go to resorts. The drinks were watered down. Beds were old and hard as a rock. Our room service tray was left outside for 2 days!! We stayed in building 15 - which was near the entertainment venue which was blaringly loud until after 11 most nights... The beach - I can't hold them responsible for seaweed - but I also didn't see the resort maintain the beach well or minimize the plastic cups left everywhere... Very disappointed! Lastly, they didn't even ask our opinion about the resort. Most resorts do...this one does not..

A Fantastic Return!!!
Cheslar, London, United Kingdom
Sat Aug 11 08:27:01 EDT 2018
We stayed here 4 years ago and had an absolutely fantastic holiday so we were slightly worried about returning and it being different....the good news was that it was just as good, if not improved in certain areas! Pros - - The jungle section and animals remain the star attraction and they’ve even added some new wooden walkways. - The kids club and entertainment teams are 100% amazing. My 6 year old had an such a great time in the kids club (and their shows) and the evening “big” shows were very good. Beatles night and the Rock night were the highlights. - The a la Carte restaurants (bar the Mexican, but the buffet was better for local food anyway) were much improved and we had some great meals. The wine was good also. - The booze is all premium, you just have to ask. I happily drunk Tanqueray gin the whole time. - The staff are all fantastic, I’m really not sure where some of the other negative reviews have come from. - Fantastic, large swimming pool. - The hotel grounds buildings are relaxing and very pretty to walk around. - Nice and close (and safe) to the local shops and restaurant. Cons - - The buffet food was pretty good but felt more limited than our last stay, the food area had definitely shrunk after the fire rebuild. - The beds are still quite hard, my back played me up the whole time. - Whilst nowhere near as bad as previous hotels we’ve stayed at you do need to be up at 730 latest to get a decent area at the pool. - Don’t be tempted to use the hotel shops, sadly they’re extortionate, walk down the road instead. We didn’t spend much time at the beach as sadly there was just too much seaweed but that is just Mother Nature and you can’t blame the hotel, and good on them for thinking of the environment by not drafting in diggers. That said, there were many, many people there everyday enjoying themselves! My only real complaint is the spa prices, because of my back issues I would have loved to relax in the Jungle and have a massage but they’re just soooo expensive. Overall though another 5 star stay at the Hotel and whilst there are other places we want to visit I think we’ve found or “go to” hotel if we decide to visit Mexico again. Thank you for a fantastic holiday!



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