Cancun

IBEROSTAR Tucan


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All Inclusive    

Crystal Award Winner: Best Destination, 2015 & 2016

Exceptional Values!
Honeymoon:
Bottle of champagne, fruit basket, and IBEROSTAR gift.
Family: Family: First child 12 & under Stays, Plays & Eats Free (valid 5/01-10/31/17).

IBEROSTAR's Premium Collection: IBEROSTAR Tucan is an all-inclusive beachfront paradise set in perfect harmony with the environment. Fully appointed rooms with balconies or terraces are housed in bungalow style three-story units surrounded by 28 acres of lush, exuberant gardens. The hotel has been converted into a natural habitat for countless species including monkeys, and different types of birds, such as the royal palm turkey, plus fish and turtles. The IBEROSTAR Tucan has proudly received the Green Globe certification.

Enjoy a refreshing pool with swim-up bar, plus an immense three-section pool in an oasis on the edge of the jungle. More great places to play include three lighted tennis courts, supervised mini club for kids, a fitness center and a PADI scuba center. The hotel's spa (fee) is the ideal spot for tranquility and indulging in a relaxing treatment or massage.

Enjoy five restaurants (buffet and a la carte -dining restrictions apply) plus a grill/snack bar, and seven bars and lounges. By night, there's live entertainment at the theatre, and much more.

One of the privileges of the IBEROSTAR Tucan Hotel is its proximity to the Yucatan Peninsula's wonderful fine sand beaches and crystal clear waters, particularly near spectacular Playa del Carmen. Just a few steps are all that separates you from relaxing on majestic beaches. Though you may never want to leave, the resort is within walking distance of popular Fifth Avenue in Playa del Carmen.

Find out more about IBEROSTAR Hotels & Resorts.

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HOTEL LOCATION
The IBEROSTAR is approximately 30 miles from the Cancun Airport, just a few minutes from Playa del Carmen. The resort is situated directly on the beach, within view of the island of Cozumel.
Address: AVE XAMAN-HA LOTE HOTELERO NO 2
PLAYA DEL CARMEN
QR

MX
Local Phone: 011-52-984-877-2
Toll Free Phone: 888-923-2722
Fax: 011-52-984-873-0424
HOTEL FACILITIES
Barber / Beauty Salon
Boutique Shops
Car Rental
Concierge
Currency Exchange
Laundry / Dry Cleaning Service
Meeting Rooms
Parking(Complimentary)
Physician on Call
Shopping Mall Nearby (0.5 miles)
Pools
Number of Pools: 4
Outdoor Pools: 4     
Swim-up Bar
There is a lake pool, kids pool, activity pool and adult pool. The spectacular 36,000sq ft lake pool has a central island covered with palm trees complete with a jacuzzi.The adult pool is in the rocks of a cenote, with a beautiful cascading waterfall.
Tennis
Number of Courts: 3
Outdoor Courts: 3
Lighted Courts: 3
Court Fee: Complimentary.
Raquet Rental Fees: Complimentary.
Pro Onsite
Water Sports on Site
Fishing: Additional Charge
Sunfish Sailing: Complimentary
Scuba: Additional Charge
Snorkeling: Complimentary
Paddle Boats: Complimentary
Wind Surf: Complimentary
Health Club / Spa
Aerobics: Complimentary
Jacuzzi: Complimentary
Nautilus Equipment: Complimentary
Spa: Additional Charge
Steam Room: Complimentary
Manicure / Pedicure: Additional Charge
Facials: Additional Charge
HOTEL DETAILS
IBEROSTAR Tucan is a luxurious All-Inclusive beachfront resort in perfect harmony with the environment. Fully appointed rooms with balconies or terraces are housed in bungalow style 3-story units surrounded by 28 acres of lush, exuberant gardens. The resort features a jungle-style garden, a large lake pool, nightly entertainment, three lighted tennis courts, and world class diving instruction with state-of-the-art equipment. Beach: The IBEROSTAR Tucan is situated directly on a 1/8 mile stretch of white sandy beach. There is a 5- Star SCUBA Diving Center offering optional dives for certified divers and certification courses for new divers (there's an extra charge for these services) Check-in: 3:00 p.m.
Check-out: 12:00 p.m.
Total Rooms: 350
Year Opened: 1997 Credit Cards: Visa, Master Card, American Express
HOTEL RESTRICTIONS
No Springbreakers. Dinning A La carte men are required shirts with sleeves, pants, and proper shoes.
ROOM TYPES
JUNIOR SUITE
Spacious junior suite includes one king bed , a private balcony with garden or jungle views, a mini bar, complimentary access to Hydrotherapy Pool at Spa Sensations, and more.
1 King Bed Other Amenities -
Air Conditioning
Fan
Shower
Room Service
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Telephone
Television
Room Safe
STANDARD FAMILY ROOM
Room with 1 king bed and a guaranteed connecting room with double beds; each includes a private balcony with garden or jungle view and a bathroom with vanity sink and shower. Minibar stocked daily with beer, soft drinks and bottled water.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Fan
Shower
Room Service
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Telephone
Television
Room Safe
SUPERIOR STANDARD ROOM
Superiour guestroom includes one king bed or two double beds, a fully-equipped bathroom, a private balcony, and upgraded amenities.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Fan
Shower
Room Service
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Telephone
Television
Room Safe
SUPERIOR JUNIOR STE OCEANFRONT
Spacious junior suite includes one king bed and two double beds, oceanfront views, and direct access to the beach. Room also features room service, a minibar, unlimited reservations at specialty restaurants, and much more.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Fan
Shower
Room Service
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Telephone
Television
Room Safe
JUNIOR SUITE OCEANFRONT
Spacious junior suite includes one king bed or two double beds, a private balcony with beautiful oceanfront views, and convenient location to the pool. Room also featuresdaily turndown service, complimentary access to the Hydrotherapy pool, and more.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Fan
Shower
Room Service
Balcony or Terrace
Minibar
Sofa
Coffee Maker
Hair Dryer
Iron
Telephone
Television
Room Safe
STANDARD ROOM
Guestroom includes one king bed or two double beds, a fully-equipped bathroom, and a private balcony with garden or jungle views. Room also includes a minibar, a ceiling fan, and more.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Fan
Shower
Room Service
Balcony or Terrace
Minibar
Sofa
Coffee Maker
Hair Dryer
Iron
Telephone
Television
Room Safe
DINING
IBEROSTAR Tucan features 1 meal plan options:
All Meals, Drinks & Tips-All
There are 7 Restaurants at IBEROSTAR Tucan:
Restaurant Cozumel -
Palapa Uxmal - Located by the pool serving international dishes a la carte. Open for dinner and lunch. Reservations required for dinner. Casual/formal dress code.
La Marimba - An a la carte grill steakhouse, reservations are required. Gentlemen are requested to wear slacks or Bermuda shorts (no jeans). Hours are 6:30 to 6:30 to 10:30 pm.
La Gondola - An a la carte Italian restaurant, reservations are required. There is an elegant dress code, gentlemen are requested to wear slacks (no jeans). Hours are 6:30 to 10:30 pm.
La Hacienda - An a la carte Mexican restaurant. Reservations required for dinner. Casual/formal dress code. Open for buffet-style lunch.
El Bonsai - Japanese cuisine served a la carte. Open for dinner only. Reservations required. Casual/formal dress code.
Tulum - The main restaurant serves delicious buffet-style meals, featuring show cooking and special theme nights. Open for breakfast, lunch, and dinner. Reservations required for dinner.
ACTIVITIES & ENTERTAINMENT
Daily Activities & Entertainment:
Bike Tours, Olympic Games, Air Rifles, Archery, Volleyball, Dance Classes, Spanish Classes, Water Basketball, Waterpolo.
Nightly Activities & Entertainment:
Nightly Entertainment with Live Band (Horror Show, Mexican Show, Las Vegas Movie), and theme parties.
CHILDREN'S PROGRAMS

Applicable Ages: 4 to 12 years old
Program Fees: Complimentary

Children's Facilities
PlayGround
Teen Disco
Babysitting Fee: Fee Required
Advance Notice for Babysitting: 24 hrs

Apple Vacations Customer Satisfaction Score
Hotel Average
What to expect
Food Quality
Comfort
Cleanliness
Service
6507 Recommend
6507 past Apple Vacationers would recommend IBEROSTAR Tucan to their friends and family



Latest Apple Vacations Review >>
TripAdvisor Web Reviews
Based on 6456reviews
What to expect
Location
Rooms
Service
Value



TripAdvisor Traveller Reviews
2 week holiday in Mexico
Sarah A, Southampton, United Kingdom
Sun Jun 25 22:47:01 EDT 2017
This was our second time in Mexico, different hotel to last year and this was the best hotel! As with anything there is some negatives, but it wasn't enough to tarnish my view of the hotel. The grounds: lovely! Please spend the time walking around the grounds of the hotel, you see some beautiful wildlife, everyone you bump into is friendly and the grounds are kept in perfect condition! The room: this was huge! Mini bar in the fridge that was re stocked every day, coffee machine (took ages to warm but not an issue). The air con was good, esp after a hot day in the sun! We were in room 1352, the maid who cleaned our room was absolutely lovely! The food: The buffet at lunch was OK I am a vegetarian and I did find it difficult some days to have a good meal, there is plenty of salad, rice etc, but I needed something more. My partner a big meat eater had plenty of choice, lots of fresh meat everyday! Drinks: plenty of choice! Dinner buffet in Tucan: always something to eat, different every night and it was really nice for a buffet! The service was great, very relaxed! Booked restaurants: Italian: the Italian was amazing! I really did enjoy this, I had red snapper and my partner had a pizza - everything was cooked to perfection! We bought a bottle of Mexican wine, it was sweet and refreshing! Mexican: we went to this twice because the first time we went we had such a great time! The service was great, really chatty and friendly, offering tequila etc! The food was good, don't be put off by the menu if you're vegetarian, they are more than happy to make you something if you ask! BUT the second time we went towards the end of the holiday was awful, I'm really sorry to say this but we left half way through the mains! The waiter was rude, didn't maintain eye contact, wouldn't be listening to what was being said, we waited ages to get a drink - and if we hadn't been there before and knew we were to get up and get our own starters we wouldn't have known, because the waiter didn't tell us! I had the fish, and I'm not joking it tasted like mud? I thought I was being paranoid so my partner tried it and he agreed! It wasn't nice, so we left, and went to the buffet! Steak House: perfect for my partner, steak cooked the way he wanted. I had the salmon which was OK. I actually preferred the main buffet. Entertainment: during the day there were loads of activities, something for everyone! The team really did encourage everyone to get involved! During the evening the entertainment was really good, cheesy but that's part of the fun!! The thing I didn't like, was one of the shows displayed a horse being dragged to the ground with rope around its neck on the TV screens! I think that was unnecessary, and cruel. Pool: the Pool is huge! Plenty of sun and plenty of shade! I've seen some reviews saying they struggled to find sun beds? We did not have this problem, always found a sun bed and sometimes we got to the pool at 11am. Same with the beach! There is a swim up bar that is always busy, people drinking etc! Shop: there is a little shop in the hotel where you can buy sweets, gifts, etc - I would say spend 7 minutes walking into playacar, past the Rui Tequila and you will find loads of other little shops for half the price! But that's up to you! WIFI: can be used anywhere around the hotel. We booked through Thomson and the rep James at the hotel was really friendly and easy to talk to! We booked Captain Hook, Xel-ha and Xplor! Would I come back to this hotel? - Yes I would! I love Mexico, and I loved this hotel!

Star friends
oli304, Middle Village, New York
Sat Jun 24 13:13:15 EDT 2017
Best club ever for kids The girls who worked there are amazing ! 👍 All the kids show at 8pm are wonderful for kids They have a perfect day planned With many different activity every day A great teams who take care of all the kids from 4-12 years old

Holiday
Russell E,
Thu Jun 22 13:19:35 EDT 2017
Best 5 star all inclusive we have been to. First time in Mexico and loved it. All branded drinks included and tried many cocktails. Fantastic pool and acomadation. Jungle trail through complex is great with the wildlife. Regularly sprayed for mozzies. Lots to see and do nearby and the beach is classic Caribbean. Food fantastic and 5 specialty restaurants easy to book. Safe and secure. Would come again.

Fantastic Family Vacation
Edward S, Carlisle, Pennsylvania, United States
Thu Jun 22 12:01:18 EDT 2017
I've been to all of the Iberostar locations in Cancun and Playa Del Carmen and Tucan remains one of my favorites. During this trip I was accompanied by 11 members of my family for a special summer vacation. Iberostar did not disappoint. The facilities were in great shape and the food was pretty good as well. As has been my experience during past visits, though, the service is what makes Iberostar resorts in Mexico among the best destinations in the world. Know one works as hard or treats guests as consistently well as the fine folks at these resorts. Tucan was no exception. For 9 of the 12 members of our group this was their first trip to an all-inclusive resort and for 7 of the 12 it was their first trip out of the country. The are all beyond excited to plan the next trip. There are few people in particular that made this trip most memorable for our group: > Matilde in member services could write a book on how to treat customers. She was incredibly helpful beginning months before our stay through the booking process. She took all the pain out of the check-in process. And she was so attentive throughout our stay. I certainly hope Iberostar knows what a special member of their family she is. > Luis, Cecilia and Veronica at the members beach are some of the hardest working people you will find anywhere. Your cup will never be empty and your towel will always be fresh. > Luis in dining services is also such a great asset. He will smile when you walk into breakfast and know how you take your coffee. And later when you enter for dinner, he'll be attentive to all your needs. I could go on about the great folks working there, but I'm probably running out of characters. We love Iberostar for family trips, for couples trips and for getaways with friends. And while you can't go to the Tucan and expect the same amenities as the Grand Hotel, you can expect every bit the same level of service. We'll be back, Tucan! Thanks again!

AMAZING
zandb2017,
Thu Jun 22 06:45:03 EDT 2017
This was our first trip to Mexico. The staff at Iberostar Tucan were so friendly! Our room was clean and perfect! We can't wait to go back and we will stay here again! The Swim up bar is a lot of fun also. You have to check t his place out!



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