From the moment we arrived at the Iberosta Tucan Hotel, my entire family was in awe. My younger child LOVES nature and wildlife==especially peacocks. No peacock shortages on this resort. My older daughter wants to be a veterinarian, so the animals intrigued her as well. Despite the fact that I am not huge on wild animals, I too found myself with my camera searching for animals to capture with my camera. We encountered peacocks--male, female, and babies, monkeys, iguanas (not my favorite), agoutis, toucans, ravens, other tropical birds, brown tree frogs, koi fish, swans, flamingos, and many more. In addition, these animals were simply the one we discovered while adventuring around the resort; I have not even included the aquatic life experienced during snorkeling trips near our resort.
Taking a ten-minute walk, my husband and kids discovered a man-made reef featuring a myriad of fish, including striped fish, translucent fish, eels, etc. I do, however, recommend investing in your own scuba gear before leaving for the trip. We visited a scuba store near our home and spoke to professionals about what we would need. Everyone was satisfied with our equipment.
I'm not even sure what to cover next. Honestly, this resort offered EVERYTHING. From delectable food, to phenomenal wait staff, to state-of-the art entertainers, to amazing room staff, this place is amazing. None of us wanted to come home. We are missing the whole place, especially the entertainers from the shows and the daily activities. My younger daughter became very attached to Bismark, and he was amazing. This 18-year-old young man tried to put a name with every face. That is NO small task. These people truly take care of the guests and should be highly appreciated.
The rooms were well cared for, and the constant availability of drinks--both alcoholic and non-alcoholic--as well as tasty food available always just could not be beaten. I could go on and on; this place truly is one that we WILL visit again. If you have any questions for me, please feel free to contact me. I will answer any questions.
*BRING LOTS of SUNSCREEN; the Mexican sun is HOT.
*BRING tons of bug spray. We sprayed ourselves EVERY night, and we were still eaten nightly.
*Each morning, try to find a cabana on the beach; you will appreciate the shade and sun relief.
*Take advantage of the extra excursions. Yes, there are extra charges, and you must leave the resort. BUT, you will not regret the experiences. We took a snorkeling experience with Cancun Adventures lead by José. We LOVED it.
*My daughters and I experienced the spa together on the resort property. Excellent experience.
I CANNOT say enough positives about the trip. Again, please feel free to email me any questions. I would love to speak about this vacation.
This is resort is beautiful, the staff is friendly and completely attentive to every detail, has plenty of activities for all ages, and is one of the cleanest places we have ever stayed. The only complaint we had was the two days of rain (which they obviously had no control over).
I can't say enough about the staff--friendly, & helpful. Be sure to get involved with the activities and evening shows--the "Star Friends" will get to know you and make your stay even better. Somehow they remember everyone's name!
Food was delicious & plentiful, pool is huge and clean, beach area has plenty of chairs and areas for beach sports.
We really have no complaints at all and will definitely be returning. We had a big group of 20 (age ranges 11 to 50 years young) and everyone loved it!
This is a beautiful all inclusive resort built to showcase the natural aspects of the land, flora and fauna. I love the vibrant colors of the buildings and the vaulted thatched roofs. The staff were ever so friendly, courteous and kind on every occasion. The rooms were cleaned and sanitized daily if needed, stocked with drinks in a working fridge. On two nights out of our 7 night stay, the shower water remained cool to cold, but we didn't complain because we just needed to get cleaned up. So check your rooms for working refrigerators and hot water and the TV, and call asap for help. . The buffet always had lots of food and condiments to choose from along with a different main course meat every night like lamb, roast beef, ham, turkey, etc. The resort is now super family friendly with children sitting on the reception counters, able to reach into the buffet lines to serve themselves, and participating in the late night family friendly shows until 10pm or so.
Overall a beautiful property, built right into the jungle. Tucan & Quetzal are the two Iberostar properties (connected like the letter "H"). You have access to both properties. Many animals roaming around. A genuine jungle "feel", not recreated. I stayed on the Tucan side. The rooms are gorgeous, spacious & clean. Make sure you pay attention to where your room is located upon checking in. It will be loud if close to the outdoor theater. Also, I could hear music from the neighboring resort until 11pm. TV has several English stations including Fox News. Strong air conditioner, water pressure. Housekeeping does a great job. WIFI THROUGHOUT THE ENTIRE RESORT!
Lobby - lovely. I spent many pre- & post dinners in the open are, spacious lobby. Waitresses are attentive with their table service. The lobby is a great place to relax when you need time out of the sun.
Food - plentiful. Best food at any AI I have stayed at. Two main buffets that have variety & quality no matter what your diet. They change it up from night to night. I could have easily stayed another week & not tired of the food. We ate at the Mexican restaurant & I would not recommend it. I had high hopes of eating southern Mexican fresh cuisine but unfortunately I can find better Mexican food back in the States. We also ate at the Mediterranean restaurant & it was very good. The Japanese restaurant was always busy. Make reservations early for your specialty restaurant selections. The beachside restaurant buffet is open for breakfast & until dinner. It was nice to grab snacks to take to the beach. Coffee could be better. But they have real espresso machines all over the resort.
Beach - the ocean is crystal clear, turquoise, warm waters. It gets rougher after it rains or storms but this beach is not beatable in this price range. Plus it's a large beach area. Adequate amount of chairs. Beverage service on beach. Overall, the beach is spectacular.
Last thoughts - there were a lot of kids when we stayed in June. Many families. The resort was packed. There's the usual pool party atmosphere which I can do without. But it is limited to late afternoon. There are nightly shows which were packed but I'm not much interested in them so I never watched them.
Overall, I would recommend this resort. Beautiful with wonderful staff.
The resort is very beautiful in a very tropical setting. Great for families with all the wonderful animals wondering around. Beach is big, and wide, with a lot of palapas for shade.
Paths through jungle can be a little iffy for older folks, uneven walkways. Lit up at night, looks beautiful.
Food was tasty, hamburgers/hot dogs at beachside stand. Need more outside seating for eating. Buffet beachside restaurant too, nice selection of food. Limited menu for room service.
Upset that reservations couldn't be had for 7pm Mon. for Mediterranean restaurant, had to eat at buffet which was next to the restaurant- and we could see into the restaurant which was only about 25% full !!???
Service was great, the staff was very attentive to all of our needs.