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6507 past Apple Vacationers would recommend IBEROSTAR Tucan to their friends and family
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TripAdvisor Web Reviews
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Apple Vacations Traveller Reviews
it was our 2nd time at iberostar tucan, we love this place, food was great, service excellent, great resort, beautiful beach and landscaping, wonderful people !
Fun in the Jungle
The Ibirostar Tucan was a wonderful place to beat the cold winter in a Mayan paradise complete with every comfort. The resort is gorgeous with beautiful stones, Mayan art and a wonderful jungle to venture through while navigating the resort. While altogether excellent, it is not quite a perfect experience. The beautiful stonework in the rooms does allow sound to reverberate so you hear the opening and closing (slamming) of neighbors. This isn't much of an issue but worth mentioning. Also if the sun is hiding the pools will feel quite cold as they aren't heated. The food is pretty good although if you are late to the buffet they can be a bit stale - the restaurants are delicious. We were unable to visit the Italian one during our stay but it is undoubtedly delicious. The Mole at the Tex Mex and Bonsai Japanese restaurants where some of our favorites. The Apple Vacations concierge was a huge help for all the excursions we wanted to do, and there were plenty, and we were able to do everything we wanted and more. It really captured the luxury beach getaway we were hoping it would be. I would absolutely return to this resort, although I would avoid flying using Frontier if possible. Overall this was a 5 star vacation that was very personal at every level.
Third visit here
This was the third time we've been to the Tucan and we would definitely return. We love the friendly atmosphere with the staff and Star Friends. They make you feel like you are part of the family. This year some friends of ours came and they said they would definitely return. Buffets were good and plenty to choose from and the specialty restaurants were very good.
We got ecoli from the food
Ground were beautiful. We enjoyed the animals. The pool was beautiful. We got very ill from the food. We suspect it was from the burger bar. Required medical treatment and antibiotics. Lasted 6 days. Bars near the beach were horrible. I don’t mind cheap
Alcohol but they couldn’t even mix drinks. Bars in lobbies were great. Spa was nice. Workout room nice.
The beach was great. Food was great. Bartenders lacked energy most places. Room was extremely dark and small. Zero sunlight allowed in because of the jungle trees. Hotel dinner reservations were frustrating. Although we managed to get in most places they kept telling us the restaurant was full and we couldn't go in when clearly half of the restaurant was empty. Restaurants were never full. Probably the most frustrating part of the trip other than the really dark and depressing rooms.
Amazing vacation- one of the best I have ever taken. Hotel beautiful, staff wonderful, clean and lot of animals.
the situation with the beach was out of the hotels control, it was the seaweed. it had a bad smell. but the hotel the staff, pool was amazing. rooms were clean, kids had an amazing time with all the animals.
Worst Family Trip Ever!
We did not have a good experience. We were sick the whole time from the food. We thought the food/drinks on the resort should be safe to eat, but instead ended up with stomach cramps and going to the bathroom all day and night. The main pool was so warm, you couldn't even get into it to cool off and that is where my kids like to spend their time. Also, they were upset it closed at 8 p.m. There were a lot of things floating in it too. The beach/water was full of seaweed preventing our family from enjoying the water, let alone the smell of it. Frontier Airlines were terrible. Flight on the way there was delayed 2 hours, flight attendant was very rude, flight on the way back, it took over an hour to get our bags. I couldn't wait to get home from this trip! The one good comment I would say is the staff at Iberstar were very friendly and polite.
upon arrival it took three tries to make the roomkeys work #4 success ...then a horrible beeping noise upon entering to find that the safe didn't work...hours later we got maintenance to fix the safe in the interim we were offered another room....were given the key to go check it out only to WALK IN ON A GUEST JUST GETTING OUT OF THE SHOWER STARK NAKED ... SHE SCREAMED I SCREAMED AND I COULD HAVE BEEN SUED/KILLED/CURSED ETC THIS IS INEXCUSABLE AND I EXPECT COMPENSATION TO BOTH GUESTS THE NAKED LADY AND ME END OF STORY
I have very few complaints. The pool was too warm. And there was a considerable amount of seaweed on the beach. Overall, it was a fabulous stay. We had (4) generations aging from 3 to 84. All had an excellent time. This is my 2nd time at that resort. I would come again.
The hotel staff are wonderful in the restaurants, bars, entertainment and maid service. The pool was exceptionally clean. You never want for a drink with the awesome wait staff. The rooms were good - not plush but clean. The beach is beautiful. The ocean has waves which was a lot of fun. My only negative with this resort is the lack of beach chairs. I was on the beach at 8:30 every morning and only one day did I get a chair at the beach. You travel all this way for the beach - not the pool!! Get many more beach chairs - policing the "reserved" chairs does not work. The rest of the resort was great, especially the staff!
Iberostar Tucan - Even with rain for 4 days
Took my elderly parents for a long weekend there, Great hotel, great staff, great food, Terrible Weather! Rained from the time we got there until we left, but the staff couldn't do enough for you! The disappointment from the weather you cant change, it was still a great vacation
TripAdvisor Traveller Reviews
Staying at Iberostar Tucan right now, so far the worst experience with a prestige club. They let non members to the private beach area, let people to â€śreserveâ€ť sun beds in the morning and not come back for hours! The food is okay, not great though, buffet food is better than in specialty restaurants. Our room is facing resort next to us and there is a constant squeaky noise coming from there. So far Tucan was not good to us, not coming back for sure.
It was my wife's and I first time staying at a family all inclusive resort. It was a nice hotel, the lobby was very nice with an open layout. The room itself was ok, we appreciated the extra bottles of water in the room. The bed was very comfortable. I was surprised that the resort only had one pool. There is a small kids pool off the side however the pool was large enough to accommodate people to lounge on the side. The little grotto with the pool bar was a nice little area. The beach was very nice, it was cleaned daily. The night entertainment was our favorite. Great production in the shows they put on. The food was good, our favorite was the Japanese restaurant, very cool shows the chefs put on. The staff was all very friendly and helpful. We will come back with our 6 year old daughter next time.
Beautiful beach, monkeys, plenty of activities
My family went to Iberostar Tucan on a friends recommendation to celebrate a couple birthdays and a graduation. There were 13 of us, aged 10 - 60 and everyone had a great time. There was plenty of space for us to separate and enjoy the resort at our own speed and leisure. The walks through the rainforest and along the wooden bridges were gorgeous, it was really fun to see the various animals eating or bathing or swimming, etc. My husband and I were on the third floor and we woke up to a family of monkeys on our balcony, and my mom was on the first floor and she had a peacock outside her window. The stretch of beach was beautiful, offering a lot of activities: volleyball, parasailing, jet skis, etc. The pool was nice and the adult only pool turned into our favorite meet-up spot.
I would have given the hotel 5 stars except for a couple unnecessary frustrations. Every encounter with the concierge was time consuming and frustrating. The check-in process for each family took about 30-45 minutes, so we were standing there for way too long to check in all 5 families. I know we were a large group but spending 35 minutes to check-in me and my husband was too long after a long day of travel. To get a towel for the pool/beach, you need to keep track of a towel card. Of course, a couple of the kids lost theirs, a couple missed the window to turn in their towel so they used a wet towel on the second day, and some towels were just taken off our chairs (probably because they lost their card and needed a fresh one). There was plenty of activities to do during the day, but we felt like there was not much to do at night. They had a show each night, which was great, but the bar closed immediately after the show so we felt kicked out essentially. The sports bar was dingy and too small to fit our group and there was no "teen club" for the 15 and 17 year olds to hang out. This typically is not a problem since you'll usually be so tired from playing in the sun all day, but it was raining quite heavily for most of the trip, so we spent a lot of time trying to entertain ourselves inside the resort.
Overall, we had a wonderful time and still talk about the monkeys on our patio, but I'm not sure we will ever go back.
Great Holiday vacation: location / nature / food / beach / ocean
We stayed at Iberostar Tucan second time and overall it did not disappoint again. The beach is large and nice with no rocks and dirt: it was pleasure to enjoy. The rooms with balconies looking to the Jungles were very nice and spacious: a lot of monkeys, peacocks Etc. We used only the main restaurant but the food quality and variety was very good and we had no need to change for other options. The location of the hotel is perfect to visit the beautiful parks around: Xelha, Xcaret as well as other landmarks such as Tulum, Cozumel island, various cenotes, jungles Etc., which we successfully did during our stay. The main positive highlight of our stay was the hotel management: Yohel, Gilberto and Fernando: they were so friendly, helpful, were available on the short notice any time we needed any help! Particularly, I'd like to thank Yohel: any problem we experienced was resolved within minutes. The main problems were due to desk personnel lack of knowledge and training: for example, we were told that tennis courts are closed after 7pm and we cannot turn light ourselves too - both statements were wrong; we were told incorrect location of activities a few times and were late for the beginning as a result; we were told that the restaurant is open and it was closed for the next two hours after that; we were not told on the need to reserve the holiday dinner and almost missed it as a result; we got a misleading statement from the club and were treated with hostility after mentioning it. All these minor incidents however did not spoil our great vacation : they were kind of funny - after you know what to expect :) we treated this experience as some interesting aspect of the new culture. The tennis pro Marco was great and did everything for us and all other guests to be able to enjoy tennis fully. Thank you! The medical personnel in the hotel was great helping my son with a minor injury and this experience made us feel safe outside of our home! The Circus and Magic shows were our favorite for the entertainment! The ocean was so nice: waves were strong enough to enjoy and mild enough to be safe. Great pools with nice layout! water sports: Jet Ski, parasailing Etc.! Beach volleyball - very nicely organized! Overall, one of our best beach vacations, if not the best! Once again, Yohel, you made our vacation this time, thank you so much, Amigo!
This resort is obviously for the nature lovers though it has its pros and cons
As for the pros in my opinion:
-Jungle like a very green resort with a waterfall and abundant animals such as peacocks, swans, flamingos, parrots, ducks, agouti, and most impressing whaling monkey. You can see them all over around the resort and enjoy the monkey's families right from your balcony.
-Spacious room with excellent in-room service.
-Free and unlimited WIFI everywhere including the beach area.
-An almost non-stop working kids club with different activities. Our 7-year-old son enjoyed it a lot. A special thanks to Fernanda, Lez, Liliana, Ingrid, David, Yeni.
-Good food. With however quite limited and repetitive offers.
-We liked a tennis court and enjoyed windsurfing.
-Wide and long beach. For someone who likes to run or walk for a long distance, it is the perfect solution.
-The service is excellent. A lot of entertainment in the pool and beach area. A variety of drinks deliver everywhere. They working hard to please everyone.
- The scuba dive center is great here. The hotel located just across Cozumel so has just amazing diving capabilities. Diving with bull sharks - you must take it! Special thanks to Aron and Noelia for the amazing experience!
-The most important for us is the ocean. During our stay, it was extremely windy and wavy. Water wasnâ€™t clear so we could not enjoy the swimming at all.
-Sauna is not free and quite expensive.
-In order to reserve any space on the beach, you will need to wake up really early.
We canâ€™t complain about weather nature but obviously, they need to resolve the problem with lack of chair on the beach and the fact that lack of chairs makes people reserve the spot early morning and then came afternoon or not to show off at all.
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