Cancun

IBEROSTAR Tucan


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All Inclusive    

2018 Exceptional Values
Honeymoon:
Bottle of champagne, fruit platter, and Iberostar gift.
Family: First child 12 and under Stays, Plays & Eats Free (valid 5/01-10/31/18).

Iberostar's Premium Collection: Visiting Iberostar Tucán is like escaping to a different world; a world of lush vegetation, exotic animals, and the finest amenities. The resort is literally alive with colorful peacocks, chattering monkeys, fish, turtles, and happy guests. Here, you can scuba dive, explore ancient Mayan ruins, shop at the famed Fifth Avenue in Playa del Carmen, and enjoy the finest open-air dining- all in the same day! Or, just settle in along the lagoon-style pool or expansive beach and let the resort's warm, attentive service indulge your every whim. All in all, it's a vacation experience that's full of life.

Enjoy four refreshing pools, non-motorized watersports, three lighted tennis courts, supervised mini-club for kids, a fitness center and a PADI scuba center. The spa (fee) is an ideal spot for tranquility and indulging in a relaxing treatment or massage.

Enjoy two buffets, five a la carte (dining restrictions apply), a grill/snack bar, and seven bars and lounges, including a swim-up bar. By night, there's live entertainment at the theatre, and much more.

One of the privileges of the IBEROSTAR Tucan Hotel is its proximity to the Yucatan Peninsula's wonderful fine sand beaches and crystal clear waters, particularly near spectacular Playa del Carmen. Just a few steps are all that separates you from relaxing on majestic beaches. Though you may never want to leave, the resort is within walking distance of popular Fifth Avenue in Playa del Carmen.

Find out more about Iberostar Hotels & Resorts.

Learn more about Riviera Maya.


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HOTEL LOCATION
The IBEROSTAR is approximately 30 miles from the Cancun Airport, just a few minutes from Playa del Carmen. The resort is situated directly on the beach, within view of the island of Cozumel.
Address: AVE XAMAN-HA LOTE HOTELERO NO 2
PLAYA DEL CARMEN
QR

MX
Local Phone: 011-52-984-877-2
Toll Free Phone: 888-923-2722
Fax: 011-52-984-873-0424
HOTEL FACILITIES
Barber / Beauty Salon
Boutique Shops
Car Rental
Concierge
Currency Exchange
Laundry / Dry Cleaning Service
Meeting Rooms
Parking(Complimentary)
Physician on Call
Shopping Mall Nearby (0.5 miles)
Pools
Number of Pools: 4
Outdoor Pools: 4     
Swim-up Bar
There is a lake pool, kids pool, activity pool and adult pool. The spectacular 36,000sq ft lake pool has a central island covered with palm trees complete with a jacuzzi.The adult pool is in the rocks of a cenote, with a beautiful cascading waterfall.
Tennis
Number of Courts: 3
Outdoor Courts: 3
Lighted Courts: 3
Court Fee: Complimentary.
Raquet Rental Fees: Complimentary.
Pro Onsite
Water Sports on Site
Fishing: Additional Charge
Sunfish Sailing: Complimentary
Scuba: Additional Charge
Snorkeling: Complimentary
Paddle Boats: Complimentary
Wind Surf: Complimentary
Other Sports Available
Other Sports: 1 hour on complimentary snorkleing equipment rental.
Health Club / Spa
Aerobics: Complimentary
Jacuzzi: Complimentary
Nautilus Equipment: Complimentary
Spa: Additional Charge
Steam Room: Complimentary
Manicure / Pedicure: Additional Charge
Facials: Additional Charge
HOTEL DETAILS
IBEROSTAR Tucan is a luxurious All-Inclusive beachfront resort in perfect harmony with the environment. Fully appointed rooms with balconies or terraces are housed in bungalow style 3-story units surrounded by 28 acres of lush, exuberant gardens. The resort features a jungle-style garden, a large lake pool, nightly entertainment, three lighted tennis courts, and world class diving instruction with state-of-the-art equipment. Beach: The IBEROSTAR Tucan is situated directly on a 1/8 mile stretch of white sandy beach. There is a 5- Star SCUBA Diving Center offering optional dives for certified divers and certification courses for new divers ($) Check-in: 3:00 p.m.
Check-out: 12:00 p.m.
Total Rooms: 350
Year Opened: 1997 Credit Cards: Visa, Master Card, American Express
HOTEL RESTRICTIONS
No Springbreakers. Dinning A La carte men are required shirts with sleeves, pants, and proper shoes.
ROOM TYPES
STANDARD FAMILY ROOM
The rooms are 754 square feet and with 1 king bed and a guaranteed connecting room with two double beds.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Fan
Shower
Room Service
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Telephone
Television
Room Safe
SUPERIOR STANDARD ROOM
Superiour guestroom offers an area of 377 square feet with a priority location conveniently close to beachand pool.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Fan
Shower
Room Service
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Telephone
Television
Room Safe
SUPERIOR JUNIOR STE OCEANFRONT
Spacious junior suite offers 409 square feet with a private terrace and an ocean view and direct access to the beach.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Fan
Shower
Room Service
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Telephone
Television
Room Safe
JUNIOR SUITE OCEANFRONT
Spacious junior suite offer an area of 377 square feet with a convenient location close to the beach and pool, first and second floor.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Fan
Shower
Room Service
Balcony or Terrace
Minibar
Sofa
Coffee Maker
Hair Dryer
Iron
Telephone
Television
Room Safe
STANDARD ROOM
The rroms are 377 square feet and tropical view.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Fan
Shower
Room Service
Balcony or Terrace
Minibar
Sofa
Coffee Maker
Hair Dryer
Iron
Telephone
Television
Room Safe
JUNIOR SUITE
Spacious junior suite offer an area 409 square feet with a tropical or jungle view.
1 King Bed Other Amenities -
Air Conditioning
Fan
Shower
Room Service
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Telephone
Television
Room Safe
DINING
IBEROSTAR Tucan features 1 meal plan options:
All Meals, Drinks & Tips-All
There are 7 Restaurants at IBEROSTAR Tucan:
Palapa Uxmal - Located by the pool serving international dishes a la carte. Open for dinner and lunch. Reservations required for dinner. Casual/formal dress code.
La Marimba - An a la carte grill steakhouse, reservations are required. Gentlemen are requested to wear slacks or Bermuda shorts (no jeans). Hours are 6:30 to 6:30 to 10:30 pm.
La Gondola - An a la carte Italian restaurant, reservations are required. There is an elegant dress code, gentlemen are requested to wear slacks (no jeans). Hours are 6:30 to 10:30 pm.
La Hacienda - An a la carte Mexican restaurant. Reservations required for dinner. Casual/formal dress code. Open for buffet-style lunch.
El Bonsai - Japanese cuisine served a la carte. Open for dinner only. Reservations required. Casual/formal dress code.
Tulum - The main restaurant serves delicious buffet-style meals, featuring show cooking and special theme nights. Open for breakfast, lunch, and dinner. Reservations required for dinner.
Restaurant Cozumel -
ACTIVITIES & ENTERTAINMENT
Daily Activities & Entertainment:
Bike Tours, Olympic Games, Air Rifles, Archery, Volleyball, Dance Classes, Spanish Classes, Water Basketball, Waterpolo.
Nightly Activities & Entertainment:
Nightly Entertainment with Live Band (Horror Show, Mexican Show, Las Vegas Movie), and theme parties.
CHILDREN'S PROGRAMS

Applicable Ages: 4 to 12 years old
Program Fees: Complimentary

Children's Facilities
PlayGround
Teen Disco
Babysitting Fee: Fee Required
Advance Notice for Babysitting: 24 hrs

Apple Vacations Customer Satisfaction Score
Hotel Average
What to expect
Food Quality
Comfort
Cleanliness
Service
6507 Recommend
6507 past Apple Vacationers would recommend IBEROSTAR Tucan to their friends and family
TripAdvisor Web Reviews
Based on 7245reviews
What to expect
Location
Rooms
Service
Value



TripAdvisor Traveller Reviews
Great resort
Andrew N, Toronto, Canada
Mon Oct 15 06:46:29 EDT 2018
This was my first time at an all-inclusive resort and it exceeded my expectations. One of the unique aspects is that there is a jungle in the middle of the resort with lots of wildlife--it is amazing to hear the howler monkeys in the morning and see the peacocks and lizards walking on the boardwalk. The food was good and the staff were very friendly. I would definitely recommend this place to anyone looking for a beach resort experience in Mexico

Always treated like family
S_andreozzi, Killingly, Connecticut
Sun Oct 14 17:28:19 EDT 2018
My wife and I have visited this resort close to 20 times and we will return again in the spring. We have tried a few other resorts and none have compared to the Tucan. It is just the perfect size, the wildlife and fauna are unbelievable and the staff is amazing. You can walk anywhere without too much effort and the resort is still large enough to house a jungle down the center of the 2 resorts. There are peacocks, coati (lemurs) howler monkeys, agouti, parrots, koi and more. My wife eats a plant based diet and had no problem finding something to eat. The italian restaurant always provides a great meal with excellent service. Drinks were plentiful with a good variety to suit any taste. The first thing we do upon arrival is to locate our favorite employee and bartender Raul. It was really nice to see him working in the lobby bar where we spend each evening. He provides above and beyond service, conversation and we consider him a dear friend. We would also like to thank the hotel manager Yohel, he does a great job and his attention to detail is unparalleled.

Wonderful vacation!
ChristineStephanie, Gatineau, Canada
Sat Oct 13 23:02:36 EDT 2018
My daughter and I stayed at this wonderful resort for 9 days in September. We were most impressed by how friendly and welcoming the staff is. Martini was our favourite concierge. He greeted us with a warm smile and was super nice. He was especially helpful in answering our questions about the resort and helped us with dinner reservations. The accomodations were excellent, very clean and the beds were very comfortable. We enjoyed ordering room service a couple of times and the service was very quick. The beach did have lots of seaweed the first few days but that was probably due to hurricane Florence. The staff were out there everyday doing their best to clear it away. Then the next days after, there was hardly any seaweed and we had no problem enjoying a swim. The pools were nice and very clean. We stayed at the main pool and enjoyed meeting the entertainment group called the Starfriends. They were great at getting people of all ages involved in fun activities. One of them was kind enough to have lunch with my daughter when I wasn't feeling well one day and another one repared her sandal when it came unglued. Everybody at this resort works really hard everyday to ensure the guests are enjoying themselves and having a good time. The shows at night were good. We especially enjoyed Rock night and Boogie night. This resort has a jungle area in the middle with lovely rustic stone paths, little bridges, waterfalls and all kinds of wildlife. You can see peacocks, flamingos, ducks, coatis, iguanas, swans, agoutis, tucans and howler monkeys. The buffet is good although the selection is not huge as this is a smaller resort. My only complaint is that the meat such as the breakfast sausages, steaks and beef are a bit too salty.The restaurants Ă  la carte were very good. We especially liked the Mexican and the Steakhouse. The Japonese was also good but thought it took too long to get served. Overall we enjoyed our stay at this resort and would return again.

Got sick
DK P, Endwell, United States
Sat Oct 13 21:40:07 EDT 2018
A beautiful resort - our second time there. Unfortunately I won't likely be back due to getting sick on either the food or water. I was there for a week, on day 3 I had serious stomach issues that made the rest of my stay unenjoyable. I didn't eat or drink off the resort premises and this is my 3rd time to Playa Del Carmen. I don't get sick - ever, I have no idea what I ate or drank but it wasn't fun.

Best Family Vacation EVER!!
Raychll R,
Fri Oct 12 17:53:09 EDT 2018
Booked my family vacation at The Iberostar Tucán for 8 nights and I can’t complain about anything. The atmosphere here is amazing with the jungle and animals that roam free. The best part of my vacation was the wounderful people who work here they make this resort magical. If your thinking of bookinf this resort with children I would say DO IT! The STAR FRIENDS have always made it their job to include everyone and know your name. My children have made friendships with the Star Friends In the kids club! Good job Alan ,Fernanda, Ana Luz and Estephania !!!!!



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