Cancun

IBEROSTAR Tucan


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All Inclusive    

IBEROSTAR's Premium Collection: IBEROSTAR Tucan is an all-inclusive beachfront paradise set in perfect harmony with the environment. Fully appointed rooms with balconies or terraces are housed in bungalow style three-story units surrounded by 28 acres of lush, exuberant gardens. The hotel has been converted into a natural habitat for countless species including monkeys, and different types of birds, such as the royal palm turkey, plus fish and turtles. The IBEROSTAR Tucan has proudly received the Green Globe certification.

Enjoy a refreshing pool with swim-up bar, plus an immense three-section pool in an oasis on the edge of the jungle. More great places to play include three lighted tennis courts, supervised mini club for kids, a fitness center, a PADI scuba center, and golf with packages available at the adjacent 18-hole course. The hotel's spa (fee) is the ideal spot for tranquility and indulging in a relaxing treatment or massage.

Enjoy five restaurants (buffet and a la carte -dining restrictions apply) plus a grill/snack bar, and seven bars and lounges. By night, there's live entertainment at the theatre, and much more.

One of the privileges of the IBEROSTAR Tucan Hotel is its proximity to the Yucatan Peninsula's wonderful fine sand beaches and crystal clear waters, particularly near spectacular Playa del Carmen. Just a few steps are all that separates you from relaxing on majestic beaches. Though you may never want to leave, the resort is within walking distance of popular Fifth Avenue in Playa del Carmen.

Exceptional Values!
Honeymooners:
Bottle of champagne, fruit platter, and IBEROSTAR gift.
Family: First child 12 & under Stays, Plays & Eats Free (valid 5/01-10/31/16).

Find out more about IBEROSTAR Hotels & Resorts.

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HOTEL LOCATION
The IBEROSTAR is approximately 30 miles from the Cancun Airport, just a few minutes from Playa del Carmen, and right next to an 18-hole golf course. The resort is situated directly on the beach, within view of the island of Cozumel.
Address: AVE XAMAN-HA LOTE HOTELERO NO 2
PLAYA DEL CARMEN
QR

MX
Local Phone: 011-52-984-877-2
Toll Free Phone: 888-923-2722
Fax: 011-52-984-873-0424
HOTEL FACILITIES
Barber / Beauty Salon
Boutique Shops
Car Rental
Concierge
Currency Exchange
Laundry / Dry Cleaning Service
Meeting Rooms
Parking(Complimentary)
Physician on Call
Shopping Mall Nearby (0.5 miles)
Pools
Number of Pools: 4
Outdoor Pools: 4     
Swim-up Bar
There is a lake pool, kids pool, activity pool and adult pool. The spectacular 36,000sq ft lake pool has a central island covered with palm trees complete with a jacuzzi.The adult pool is in the rocks of a cenote, with a beautiful cascading waterfall.
Golf: ONSITE
Iberostar Playa Paraiso Golf Course Located within the Iberostar Playa Paraiso complex. First tee time available is 6:30 am
PD Dye course design. Par 72.
Holes: 18
Lessons Available
Tennis
Number of Courts: 3
Outdoor Courts: 3
Lighted Courts: 3
Court Fee: Complimentary.
Raquet Rental Fees: Complimentary.
Pro Onsite
Water Sports on Site
Fishing: Additional Charge
Sunfish Sailing: Complimentary
Scuba: Additional Charge
Snorkeling: Complimentary
Paddle Boats: Complimentary
Wind Surf: Complimentary
Health Club / Spa
Aerobics: Complimentary
Jacuzzi: Complimentary
Nautilus Equipment: Complimentary
Spa: Additional Charge
Steam Room: Complimentary
Manicure / Pedicure: Additional Charge
Facials: Additional Charge
HOTEL DETAILS
IBEROSTAR Tucan is a luxurious All-Inclusive beachfront resort in perfect harmony with the environment. Fully appointed rooms with balconies or terraces are housed in bungalow style 3-story units surrounded by 28 acres of lush, exuberant gardens. The resort features a jungle-style garden, a large lake pool, nightly entertainment, three lighted tennis courts, and world class diving instruction with state-of-the-art equipment. Beach: The IBEROSTAR Tucan is situated directly on a 1/8 mile stretch of white sandy beach. There is a 5- Star SCUBA Diving Center offering optional dives for certified divers and certification courses for new divers (there's an extra charge for these services) Check-in: 3:00 p.m.
Check-out: 12:00 p.m.
Total Rooms: 350
Year Opened: 1997 Credit Cards: Visa, Master Card, American Express
HOTEL RESTRICTIONS
No Springbreakers. Dinning A La carte men are required shirts with sleeves, pants, and proper shoes.
ROOM TYPES
SUPERIOR JUNIOR STE OCEANFRONT
Spacious junior suite includes one king bed or two double beds, oceanfront views, and direct access to the beach. Room also features room service, a minibar, unlimited reservations at specialty restaurants, and much more.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Fan
Shower
Room Service
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Telephone
Television
Room Safe
JUNIOR SUITE OCEANFRONT
Spacious junior suite includes one king bed or two double beds, a private balcony with beautiful oceanfront views, and convenient location to the pool. Room also features daily turndown service, complimentary access to the Hydrotherapy pool, and more.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Fan
Shower
Room Service
Balcony or Terrace
Minibar
Sofa
Coffee Maker
Hair Dryer
Iron
Telephone
Television
Room Safe
STANDARD ROOM
Guestroom includes one king bed or two double beds, a fully-equipped bathroom, and a private balcony with garden or jungle views. Room also includes a minibar, a ceiling fan, and more.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Fan
Shower
Room Service
Balcony or Terrace
Minibar
Sofa
Coffee Maker
Hair Dryer
Iron
Telephone
Television
Room Safe
JUNIOR SUITE
Spacious junior suite includes one king bed or two double beds, a private balcony with garden or jungle views, a mini bar, complimentary access to Hydrotherapy Pool at Spa Sensations, and more.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Fan
Shower
Room Service
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Telephone
Television
Room Safe
SUPERIOR STANDARD ROOM
Superiour guestroom includes one king bed or two double beds, a fully-equipped bathroom, a private balcony, and upgraded amenities.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Fan
Shower
Room Service
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Telephone
Television
Room Safe
DINING
IBEROSTAR Tucan features 1 meal plan options:
All Meals, Drinks & Tips-All
There are 7 Restaurants at IBEROSTAR Tucan:
La Gondola - An a la carte Italian restaurant, reservations are required. There is an elegant dress code, gentlemen are requested to wear slacks (no jeans). Hours are 6:30 to 10:30 pm.
La Hacienda - An a la carte Mexican restaurant. Reservations required for dinner. Casual/formal dress code. Open for buffet-style lunch.
El Bonsai - Japanese cuisine served a la carte. Open for dinner only. Reservations required. Casual/formal dress code.
Tulum - The main restaurant serves delicious buffet-style meals, featuring show cooking and special theme nights. Open for breakfast, lunch, and dinner. Reservations required for dinner.
Restaurant Cozumel -
Palapa Uxmal - Located by the pool serving international dishes a la carte. Open for dinner and lunch. Reservations required for dinner. Casual/formal dress code.
La Marimba - An a la carte grill steakhouse, reservations are required. Gentlemen are requested to wear slacks or Bermuda shorts (no jeans). Hours are 6:30 to 6:30 to 10:30 pm.
ACTIVITIES & ENTERTAINMENT
Daily Activities & Entertainment:
Bike Tours, Olympic Games, Air Rifles, Archery, Volleyball, Dance Classes, Spanish Classes, Water Basketball, Waterpolo.
Nightly Activities & Entertainment:
Nightly Entertainment with Live Band (Horror Show, Mexican Show, Las Vegas Movie), and theme parties.
CHILDREN'S PROGRAMS

Applicable Ages: 4 to 12 years old
Program Fees: Complimentary

Children's Facilities
PlayGround
Teen Disco

Babysitting Fee: Fee Required
Advance Notice for Babysitting: 24 hrs

Apple Vacations Customer Satisfaction Score
Hotel Average
What to expect
Food Quality
Comfort
Cleanliness
Service
6181 Recommend
6181 past Apple Vacationers would recommend IBEROSTAR Tucan to their friends and family



Latest Apple Vacations Review >>
TripAdvisor Web Reviews
Based on 5890 reviews
What to expect
Location
Rooms
Service
Value



TripAdvisor Traveller Reviews
Trip to Mexico
sid_skinner, Colchester, United Kingdom
Tue Sep 27 03:11:58 EDT 2016
I cannot say enough about the quality of accommodation service and friendliness of staff at this hotel my partner and I spent two wonderful weeks at the Tucan, food was excellent, hotel and rooms were kept very clean, staff were always willing to help. A special thank you to Carmen in the lounge bar, Alberto in the Itialian restaurant and Eduardo at the concierge desk for making our stay so memorable. I shall certainly be returning soon More>

Probably my best review
dantopper, Houston, Texas
Sun Sep 25 08:32:01 EDT 2016
Let me say that my trip started off less than stellar. We booked through Expedia and put in some requests And while we know that requests can't be guaranteed we expected them to at least meet some of them ie giving double beds instead of making people shack up in one king Well when we arrived we found that none of the requests had been met or it didn't even seem they took them into account You see we got 2 rooms we wanted both with double beds One top floor and one bottom as we had people that can't climb stairs we requested a certain building too more centralized fot the people that had a hard time walking We were given a top floor and a middle floor only one room with double beds in a building away from our request Well I flipped and argued and complained and at least got one bottom floor but they still had to share a bed And they were going to try to look and see if they could get us moved after a day or two but they guy at counter didn't really seem to care I continued to complain to other people and ind hindsight other than the first guy everyone else was doing their best to help but I was just being that "spoiled American jerk" because I wasn't getting EXACTLY what I wanted. Anyway after thanking to a few people over he first day and into the second I was so frustrated I was just ready to leave (once again acting like a brat) a supervisor named Laura got involved since she had been the one that I had been emailing with since before our trip. Let me just say that she was amazing and made me realize how much they had really been trying to make us happy. At that point I was willing to stay in the rooms we had but she moved us into the building we had wanted and even gave us one room as a jr suite since we were able to have 2people share the king bed I apologized and apologized about my behavior and thanked her multiple times for being so concerned about us having a good time....did I say how awesome she was!!!! For the rest of our trip she went out of her way to check on us I'd say once a day to a day and a half to make sure we were happy....even gave us extra reservations at the sit down restaraunts! So my shout outs are to Laura most definitely, mauricio(aka martini) still there and as awesome as ever. great concierge ask for him. Then there was William the first bartender that I saw and remembered me by name for the rest of out trip...he would say hello mr dan do you remember me "sure I do William" ok mr dan ojo rojo for you today? "Sure william(btw ask for an ojo rojo it will suprise them and you mig like)....also here was angel he is a great waiter and floats around so you can see him at different restaraunts Now let's talk grounds....beautiful People....mostly friendly Buffets decent you will get full but not spectacular Specialty restaraunts are all great Bars are all good the fruity drinks are a little weak but if you want extra booze just ask 6$ cab ride into town so cheap for that They did away with the disco which wasn't great but more entertaining than the sports bar which took its place but is small and pretty boring It seems they have done a lot of upgrades geared at getting you to spend more money, like a private club next to the sports bar, extra massage spots, new room classifications that cost more. The pool is massive and the beach great All in all you can't go wrong here Going In I swore I'd go to Sandos next time and due to their service leaving I swore I'd never go anywhere else Oh and rent jet skis and parasail More>

Great atmosphere
janiceandian2016, Lymm, United Kingdom
Fri Sep 23 07:03:16 EDT 2016
We went here in 2014 and again in 2015 , It was truly enjoyable ,lots to do and lots of great places to visit .we liked it so much we have booked 3 weeks holiday for jan 2017,this will be a birthday trip and on what we told our daughter about this hotel she has booked a week to join us . The staff were so friendly and helpful and the atmosphere of the site is so relaxing we can't wait to get there .I'll tell you all about the experience after our next visit , it's a pity when we booked with tui there were no ocean view rooms or suites available better luck next time I hope . More>

Fantastic Hotel
nitsab, broadstairs
Thu Sep 22 13:42:07 EDT 2016
This is our fourth visit to this Hotel and it just gets better and better, Great rooms, brilliant restaurants, fantasic staff, great entertainment, you just can not fault this place. It has what you call a jungle in the grounds, you can walk through it all sorts of animal in it even monkeys lots of iguanas. we even had 5 monkeys on our balcony, you would be advised not to touch they do bite. Entertainment is brilliant fantastic team could not fault any of the staff. The room maids are brilliant, change your beds daily could not fault them. You want a great holiday for couples or families then try this one.,I e mailed the hotel when I got home with my comments, I had a reply next day thanking me for my e mail and would pass my comments to the staff. More>

great to be back
adamy12, london
Thu Sep 22 05:19:09 EDT 2016
this second trip was even better than the first time hotel staff were fantastic every member had a smile and could not do enough for you Beach was great always clean lots to do if you wanted to join in lots of sunshades even though people put towels on the beds then went away for a few hours we even saw a couple put down towels then went on a 1/2 day trip Food was quite good sometimes only warm but this seems to happen in all Caribbean hotels steak house was good as was Italian self service restaurant had plenty of choice and chefs made some great omelettes for breakfast only little moan and management must look at this was in all the catalouges on line and in hotel booklets if you go to any a la cartes you must wear trousers shirts and ladies dresses or slacks but a lot of people were allowed in in their shorts and swimwear a bit of a turn off f having a romantic meal had some great cocktails and ask for brand name drinks and you will get them Entertainment was good different show every night but only on a one week rota magic night was very good rooms were a bit dated but always very clean lots of animals roam the grounds which is good with monkey watching a laugh some lovely pink flamingos and peacocks with babies every where More>



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