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What to expect
6507 past Apple Vacationers would recommend IBEROSTAR Tucan to their friends and family
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TripAdvisor Web Reviews
What to expect
Apple Vacations Traveller Reviews
Of all the hotels I've stayed on I think the Iberostars have the most talented entertainers and the most cheerful staff.
This was our 5th time at the Iberostar Tucan and as always our stay met or exceeded our expectations. The property is well maintained and clean. The staff is fantastic and are doing an incredibly job making your vacation special. We love it at Tucan and will be back. Thank you!
A great place to get away
We found this resort mostly excellent. The food was not up to what we had thought it would be. The service in the morning in the buffet was slow and the servers did not speak English well. The atmosphere and grounds were excellent. The beach was beautiful. We loved the animals everywhere and the path through the woods. We would recommend this resort to people wanting to get away and to families
Terrible Food and Service
Staff was very unfriendly and not helpful with basic requests. Beach was beautiful and a close walk to Playa del Carmen. The landscape and pool was beautiful but the lack of edible food and service ruined the experience.
Firts Time in Mexico
My family had spent seven days in Iberostar Tucan and had a wonderful time there. We were looking for a relatively small all-inclusive resort with great food and a beach that you can walk to. Excellent service. Multiple restaurants to choose from that offered great food and great service. Beautiful ocean which was warm enough to swim in and beautiful sandy beach.
Iberostar Tucan - The Neglected Stepchild
Our visit to the Iberostar Tucan was our fourth trip to an Iberostar resort in or around Mexico. We chose the resort because we wanted to stay with a chain we enjoyed and so we could visit a new part of Mexico we had not been to yet. Overall, I would only recommend visiting Iberostar Tucan if you have young children or are on a tight budget.
After checking in with the front desk, the concierge nor hotel staff offered to show us where our rooms were or give us a breakdown of hotel operations (hours of operation, towel or room service, etc). They essentially told us to kick rocks and figure it out for ourselves. When we arrived to our room we were immediately greeted by dated, and concrete, decor. Our bathroom ceiling was filled with more mold than seventy three containers of blue cheese. The bed linens were noticeably dirty...nothing screams "sleep in me" like the site of strangers hair laying gracefully across the freshly pulled back sheets. The fridge had three beers, which I chose to pour over my eyes to drown my sorrows.
The design and layout of the hotel, rooms, and pool were incredible. Very unique, very beautiful, and true to the Iberostar brand. The main pool lacked a swim up bar, but not too far away is a separate "grotto" where a small pool bar is located - essentially a hanging place for the degenerates of the resort (myself included).
Hotel staff, while kind and polite, were untrained or not skillful. On five separate occasions, we attempted to make dinner reservations, only to have had incorrect or inaccurate reservations made. During our four night stay, we were only able to visit a restaurant once. To hopefully rectify the situation we spoke to management who told us to pound sand (they couldn't help us get reservations). This wasn't a huge issue for myself as I decided to only consume liquid for the remained of the trip - beer.
TLDR; I had an okay time at an okay resort and paid an okay amount of money. If you like beer, dirty hotel rooms and staff, I highly recommend you visiting this resort.
Requested a Junior suite on upper floor with ocean view but my room was on ground level looking out at a sea of bodies and chairs. Was told they had the same room one floor above and after seeing it was very satisfied. told the room was less money but am now struggling to get my refund. Although the hotel says requests are not 100% satisfied but have to wonder why for they had availability on second floor. The hotel and grounds are beautiful but the food is either average or below which was disappointing. The shows were so.......lould they gave many a headache and certainly hindered the enjoyment. Lastly, as careful as we were not to drink any tap water we are suffering on our return either from water in soups, tea coffee etc. I would think that it would be safer at such a large resort
This was our 5th time to the Iberostar Tucan. I think it improves each time we visit. Everything was perfect from check in to check out! I will definitely recommend this hotel to family and friends and we will be back again!
This is a very nice all-inclusive resort. This was our 7th stay and we'll be back again next year. My only complaint is the quality of the buffet food. Breakfast was always cold, eggs runny, and bacon not crisp. Not enough choices any time. The alacarte restaurants are all excellent depending on your likes and dislikes. We have complained to management many times over the years. The beach is very nice as are the pools. We enjoyed the adult pool much more before they made it shallow. Also if you go, the area theme parks are terrific as are the ruins.
Beautiful hotel, mediocre food
Hotel was absolutely gorgeous, the staff were wonderful. The food was mediocre at best, often cold in the buffet, and the speciality restaurants were not much better. Difficult to get reservations if you don’t realize you have 3 days you can book in advance. Best to do that as soon as you get there.
The safe in the room kept mile functioning. I had to spend 6 hours or more in the room while they fixed it.They had to send 3 different maintenance men each time,
TripAdvisor Traveller Reviews
Great resort,very well taken care of. Workers are very friendly and always ready to help. I went there with friends and they all loved it, we've been to many resorts , so the only thing that we didn't like was the the food was always the same, after 7 days we just couldn't eat it any more, we've been to other resorts that would have different foods everyday, some would stay the same. Besides that everything was great.
Fantastic hotel! All inclusive superb, just pile the drinks on you around the pool and you can eat whenever you like, tried the Mexican, Japanese and steakhouse restaurants, all good! Loads of animals scattered around hotel grounds for extra entertainment. Nightly shows were ok but not a lot to do after about half 10. They do have a sports bar open but no atmosphere in there. Could do with a disco or something like that
very nice place
beach beautiful very long and clean
a lot attractive on the beach
rooms nice and clean
refrigerator always full with beers champagne and snacks
restaurant great a lot different Manu
overall great place to stay
coco bongo we went for my birthday
Just returned from a 10night stay to the Iberostar Tucan with tui.. wow where to start..
After a long flight from the uk, we arrived to a very hot MÃ©xico, we were greet with big smiles and a check in drink.. once checked in the bell boy took our bags to our room. A quick change to swim wear and we were down to the huge pool enjoy the rest of the afternoon sun and drinks.
Room- it was perfect, 2 x double beds, and everything you could need, mini bar stocked daily with bottled beer, water, coke and sprite. Large bottles of water for coffee machine in room weâ€™re also provided. Iron & ironing board to get those folded crease out. Hairdryer, shower gel and shampoo if needed. Room was decorated to a Mexican theme, may not be everyoneâ€™s taste but was perfect for us and made me feel I was in a different country rather than a mod con hotel. We had a ground floor room (1711) with was blocked in so children couldnâ€™t just walk out, we had a gorgeous peacock greet us all day everyday (was loud in the mornings) I read previous reviews that block 17 was awful due to closeness with next door hotel and also lobby off tucan, however it didnâ€™t effect us one bit and we went bed early first few nights due to time difference and so didnâ€™t disturb us, in fact we thought location was perfect as was very close to all restaurants and buffets, reception.. and then a very short walk still to pool. Shower was great and perfect pressure, room was kept very clean and tidy and towel art was left daily.
Grounds- wow the animals here are amazing, howler monkeys, lizards, peacocks, koi carp, birds, flamingos, turtles, parrots.. just amazing. My kids loved the daily walk from block 17 through the jungle path to the pool, we always saw something new each time. Staff were always cleaning and worked tirelessly to make grounds look as beautiful as they do!! Hats off to all of you. Such a beautiful place. Pool is huge and plenty of room for everyone, the only negative is sun beds, unfortunately unless you were at pool before 8 most bed were reserved, you could find odd ones and put them together or get a few in the shade which is ok for a few hours but I am personally on holiday to get abit of sun too.. staff did but cards on beds saying they couldnâ€™t reserve then however they never to what I saw physically removed any, and some days chairs would remain empty majority of the day. Thatâ€™s my only negative.. beach is gorgeous, yea there is seaweed but hey it is the ocean, what do you expect. Staff work so hard to clean it, itâ€™s nature nothing will ever stop it.
Staff- the place is really made by all the wonderful staff that work here, my daughter loved the nightly shows and would love the dance they did nightly when giving certificates out to winners from the days activities, the man (sorry forgot his name) who is the manager of entertainment, would always walk around before show started to greet all guests and get to know us, we loved him. His English was great. He invited my daughter (Mia) on stage to hand out a certificate with him just so she could join them doing the dance. Super friendly, thank you!! All entertainment staff are a god send and work so so so hard.. always smiling and chatting away even though they were such long hours that us back in the uk would moan over. 10/10.
The girls serving drinks to you at your sun beds in the day also never stop and knew what drinks we wanted without even saying, how they do that I never no with all the guests. We would always tip but was never made to feel we had to, just think the work they do they deserve it. My husband and brother in law, loved the sports bar and Diageo (hope thatâ€™s spelt right) he would have a shot of tequila waiting for them.
All staff in restaurants and buffet were always super friendly and were so attentive.
We made use of the facilities on offer and would have a go at the free water sports they had, also my husband had a go on a jet ski from the beach (additional charge). Thereâ€™s lots of activities going on around the pool and beach area, volley ball, Zumba, aqua fit, archery, ping pong and many more.
Iâ€™ve been to hotel next door previously which I thought was amazing until I came here!! Canâ€™t wait to return.
Thanks for a fab time.
Staff are wonderful, resort is dated, food is meh.
Tldr; version â€“ Nice smaller resort, good for families. Staff are great, rooms are clean. It was a good value and we had a relaxing week but itâ€™s not someplace weâ€™d return to when there are so many other options in this area.
Property: This is a small resort, older but well maintained. Landscaping is lovely and environment with the jungle atmosphere is amazing to walk through. Every time we walked through we saw something new from howler monkeys to agouti, peacocks and other tropical birds. We even had a monkey visit our balcony one day. Because of the nature environment there are a lot of mosquitos in the evening. Definitely bring DEET if you are planning to be out after dark. We were bitten at the buffet one evening as well when we had a later dinner. The buffets are all outdoors with a netting around them to keep the birds out (not very effective as the birds are smart and find their way in anyway). The area is surrounded by a water feature with fish and looks very pretty but probably doesnâ€™t help much with the mosquitos.
Staff: The staff are the absolutely wonderful. Everything else is pretty basic but the staff are professional, friendly and very well trained. Everyone greets you with a smile and are always happy to help.
Beach/pools: The beach is gorgeous but we didnâ€™t spend much time on the beach at all because of the horrible sargassum problem the Caribbean is having this year. The staff do an amazing job trying to keep it cleaned up, working very hard in the hot sun, but mother nature was winning the week we were there. The main pool is large and never felt crowed but be warned! The main pool is very deep in spots. We personal witnessed two women being rescued from the end of the main pool closest to the adult pool area. One had become tired trying to get back to the edge and was rescued by a dive instructor who just happened to be in the pool preparing for a course. The second woman was not as lucky and was unconscious by the time she was rescued. She was resuscitated but required an ambulance to take her from the pool, presumably to the hospital. The depth is marked on the side so I don't feel this is the fault of the resort, just a warning that if you can't swim well it's probably best to stay out of that end of the pool and definitely keep a close eye on children.
There is no swim up bar in the main pool but strangely the pool bar is in a small separate adult pool area and down a steep flight of wet slippery steps...awkward and uncomfortable to spend any time in. No rest rooms are in the immediate area and I didnâ€™t see people coming out as often as one would think necessary while drinking all afternoon. Enough said.
Rooms: The rooms are dated and beds are hard but our room was very clean. There is wifi throughout the resort but there was only one outlet open in the room to use to charge devices. Bring a power strip if you need more than one. Rooms nearer the theater will probably be bothered by noise in the evenings, not only from the Iberostar entertainment but also from the neighboring Sandos resort.
Dining/drinks: Meh. You wonâ€™t go hungry but definitely nothing to write home about. The food is rather bland and boring in my opinion. Breakfast is available at the buffet nearest the beach but it is much better at the lobby area buffets, with eggs to order and generally a much larger selection. For dinner the a la carte restaurants are better than the buffets by far but even so, not â€˜fineâ€™ dining. Men are not required to wear long pants but it was surprising to see people allowed to enter wearing swim shorts and t-shirts with sports teams on them. Wine choices are red or white. I asked for a wine list because Iâ€™d read other reviews that said there were options but the wine list I was given was all extra cost. That said, both the house white and red were drinkable. Drink service around the pool is slow but only because they have such a limited number of staff handling it. The servers are great and the who came to our usual spot was very friendly and nice, remembering our usual order every day.
Entertainment: We never went to any of the shows because we were usually tired by 9:30 and ready for bed. One night we did stay out later and were practically eaten alive by mosquitos so we called it a night.
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