Apple Vacations Traveller Reviews
Worst vacation ever
While accommodations we're very nice we had no control over the weather. Not one day of sunshine. Food was fine. But my son had 2 of his favorite shirts stolen. Not a big deal but we found this out right after they cleaned the room. Nice place but probably won't go back to Mexico.
Apple vacations told us on booking that the junior suites offered two double beds, this is NOT true. We found this out when we arrived at the hotel and it was a problem. We ended up "downgrading" to a standard room and I am still awaiting an explanation and a refund from Apple Vacations. Keep in mind if your looking to book the junior suites that they only offer king size beds. The food was disappointing, just your typical bland food, especially at the buffet. The specialty restaurants food are slightly better, but the problem is getting reservations for them! We were able to book three reservations ahead of time, but then everyday that we didn't have a reservation i had to go to guest service to check on openings anywhere and everyday was told there was nothing but the mexican restaurant at 6p, very frustrating. However, one night we walked by the Italian restaurant and there were many tables open, and we walked in and pleaded for a table, and did eventually get seated, so worth a try! The pool is HUGE and deep, which is fine, but the water is extremely warm, probably due to the many, many, kids in the pool. Even in the "hot tub" area kids are jumping in it and use it as a kiddie pool. All the steps into the pool drop off like two feet into the water which is surprising and takes people by surprise and the two "walk in" parts of the pool are filled with kids and people sunbathing in the water. There are few places to sunbath because everywhere surrounding the pool is shaded, and even on the beach it's shaded. Everyone either brings a floaty or your forced to buy one at the store there, just to be able to float and catch so sun. The animals, and jungle vibe is cool, but keep in mind that is what you see mostly, not many ocean views. Water ran brown in the room sinks several times, so keep in mind, don't drink it. Power went out briefly too a few times. Air conditioning is limited EVERYWHERE at this hotel except for your room. The buffet, and most of the restaurants are hot and not much air circulating. The shows are entertaining, but you have to sit through an hour of awards before the show starts. This resort is best for families with young kids on a limited budget, not a romantic place or one for families with older children. Very disappointing for an Iberostar and Apple Vacations.
As Advertised, Love the Jungle
We are very happy with the hotel. We particularly liked the huge pool and the jungle right in the middle of the hotel with monkey, agoutis, flamingos, peacocks, and many other animals. The food was good for an all-inclusive.
Iberostar Tucan July 2017
The hotel appeared to have taken a step backwards when we first arrived as we have stayed there twice before. It turned out that we had the same great hotel and service we were accustomed to. Great AC in the room, spectacular beach, terrific service (callout to Antonio and Roberto who led volleyball and other activities) and the entire dining staff. Great trip!
Favorite vacation spot
We love this resort!!! We are return customers and we can't imagine staying anywhere else!
Iberostar Tucan problems
While on vacation at Iberostar, I didn't give it much thought when 2 out of 3 of us became "tipsy/drunk" in what seemed to be record time. But turn on the news and surprise Iberostar resorts have been experiencing "tainted alcohol"! When I think about it, I now realize that we were also victims of this resort. I truly feel that Iberostar should consider some type of compensation for their responsibility in serving poor quality alcohol. Also Apple, should NOT be endorsing this change of resorts.
ONE APPLE HOTEL
Wow I would never stay at this hotel ever again from never being able to get four chairs at the pool for my family to sit at to constantly being bothered at both the pool and the beach to buy either a jet ski ride or a parasail ride or whatever they were trying to sell you could never just relax. Let's not forget the selling of "blow" or "pot" also. How about not being able to get more than three reservations at the restaurants because being told they were saved for the VIP guest, are you kidding me?????? Even though the restaurants were half empty every single night. OH then the dress code they went out the window if you have a dress code--ENFORCE IT!! The showers were horrible in the room as the water would go from hot to cold the entire time you were in the shower--this was NOT very pleasant. Lets move onto the activity people that would pass by my kids purposely because they were NON-speaking Spanish, yeah we caught onto that. And to top it all off the morning that we were leaving the power went out. Are you going to ask did I complain/ask anyone about any of this yes and all I received was lame/poor excuses and that is the reason I will never be back nor will I ever recommend an Iberostar resort to anyone and I mean anyone ever. And yes I will give them an absolute bad review!!
Great resort and great service. Lost an item while there and staff had very organized lost and found and my item was recovered. Lots of wildlife that was always fun to observe around the resort. Always activities going on to keep you busy.
Family Vacation 2017!
My family and I had a wonderful vacation. The staff with Apple Vacation and the hotel were great! We will definitely go back.
Outstanding time with my family
I have already recommended Apple to many of my friends - they will book with you. The hotel staff was great. One minor breakdown was the room situation. We needed 2 adjoining rooms since we have kids and they weren't available. The staff quickly remedied that by upgrading our room. We had a wonderful time and will use iberostar and apple again!
The property grounds are beautiful. The main pool is too deep 5.5 ft + all the way around. You cannot stand and talk or play pool games. The rooms need updated décor. The food is average to good. Had a hard time getting a normal cocktail; all seemed watered down. Paying for all inclusive should not mean mediocre drinks. We pre-tipped several times in an attempt to get a decent drink, however it only worked a few times. Not everyone wants all of the heavy mixers and sugar. Some just want a few good quality cocktails, rather than several sugary mixer drinks. We had 3 bookings for a total of 6 guests. They put mother in a room with daughters significant other...not sure how they mixed that up when there were 3 separate bookings. They did end up upgrading all of us, so everything worked out. Entertainment staff was very nice and enthusiastic!
TripAdvisor Traveller Reviews
The entertainement during the night was great, we loved the singers and the band! We want to recommend the japanese restaurant! Unfortunately, we could only have a dinner in 1 specialised restaurant, because you need to book them in advanced and the hours that they are there making bookings, we were always outside doing something, so I suggest you to have an option on you app that the guest could do that by themselves or have a machine that the guests also could do this at the hotel.
Nice service overall, friendly staff, would come back for sure.
Concierge Eduardo warmly and enthusiastically greeted us (6) as we got off our Sunwing van. Beautiful lobby. Checking in was easy and quick. Rooms weren't ready, it was only about 11am. Headed to the beach and buffet.
Rooms - clean, spacious. In room safe, iron, king bed, balcony, plenty of soaps, shampoo, towels, etc. No bathrobe, but that seems to be the standard now.
Buffets - wide variety of options, never seemed too crowded. Not gourmet, but no buffet is. Very satisfying for breakfast lunch or dinner. Service was impeccable always thoughout our stay. Extremely pleasant staff, couldn't do enough for us, but at the same time not intrusive.
Restaurants - easy to book through the concierge in the main lobby. Enjoyed every themed restaurant. Again, could not have been more accommodating. Some were better than others, but that's all personal taste.
Grounds - quite simply, breathtaking. If you're an early riser, you'll hear the monkeys howling in the trees. Peacocks roam freely, along with their babies. Flamencos on the far side of the resort. Iguanas, tailess rat things ... Beautiful walkways ... pond fish. Again, absolutely beautiful and tranquil.
Beach - white sand as far as you can see. First day was surprisingly calm and the beach was picture perfect ... turquoise water, super clear, soft white sand. After that day the water was choppy to rolling white surf. More sea grass on the beach. Not surprising with all the nasty weather. Having said that, the breaking waves were a blast. Never had a hard time finding loungers in the shade (and we needed 6) if one if headed to the beach by 11. Rented 3 jet skis. I think this is an operator allowed on the beach but not connected otherwise to the resort. $65 for half an hour. These things are junk. We've had jet skis for years and these are typical rental equipment. Very tippy for more than one person. If you flip it, it's something like $50. Two of our machines would hardly move at first acceleration, had to get off and clear the weeds ourselves. The third kept running when it was brought back and the safety key was removed. Just letting you know, in case you book these. Probably better with one rider. Catamaran was fun to take out. Kayaks were available.
Pools - too warm, so we only used the pool a couple of times, stayed with the beach. But the pools never seemed ridiculously crowded.
Highlights of this resort - the staff are very friendly and happy. Eduardo was great. Rosey in the lobby bar was absolutely fantastic. Super funny, encouraged us to try new drinks, got our hookah going, tried to teach my husband Spanish .... I could write more and more about her, miss her already. Super clean resort. Walkway to the beach could have been two miles long and I still would have enjoyed every step.
Currency exchange in the lobby, bring your passport, and US atm as well. Excursions could be booked on site. Alltournative Tours was our choice. Very convenient.
My one and only negative - children can be annoying. Running back and forth between rooms early morning, slamming doors, yelling. Running through the buffets, leaving their shoes wherever. People, if you travel with your children, please be considerate of others!!!
In summary, this is the most beautiful resort I have ever been to. The beautiful grounds, the beach, the staff ... I've probably used beautiful and gorgeous too much, but everything here really is all that.
Great holiday made by the staff and surroundings!
Me and my partner were here the first two weeks of September and had a great time!
Firstly, the hotel grounds, lobby, pool, beach and the jungle (on site with various animals from agouti's to howler monkeys) were safe (playacar is gated) outstanding, beautiful and always spotless. The rooms are good, some areas could be updated a little, but we loved that the rooms were Mayan themed. They were clean and the maid great (always restocking the beer in the mini fridge). Traditional roofs on all buildings/brightly painted. We loved iberostars character compared to the other very square, modern and clinical white hotels in the surrounding area.
I've seen people complaining about no air conditioning in the main restaurants/lobby? This didn't even cross my mind. Being brits who frequently go on self catering holidays in Greece/Turkey/Balearics etc it would be very unusual(almost unheard of) to come across an air conditioned restaurant/bar. Yes it was hot (as we expected) but a plus on holiday for us is open air dining, as we get to do it at home about 3 days a year. If you want air con go sit in the sports bar -it's like the Antarctic.
Food was ok to good, I don't expect gormet dining when doing all inclusive/buffet. Good selections and generally tasted good, my only criticism was that some items weren't always hot enough. Japanese restaurant was our favourite meal by far, steakhouse and Mexican were great too, Italian was ok.
Staff were brilliant, genuine, attentive, always smiling and worked hard for you to have a good time, Sam on the bar and Jesus of star friends were particularly great (Sam always ready to provide tequila). We aren't a couple who like to join in organised activities and we never felt like they were being forced on us! Also, the pool/beach waitresses were great and had a way of appearing when I was considering going to the bar.
We also had a problem with our safe and it was resolved within 45 minutes of us reporting it to reception.
All in all a great holiday, highlights being the beach, staff and Japanese restaurant. Only real criticism, they need to turn up some of the burners keeping the food warm. We will definitely be back in the future!
Almost perfect if you don't care about the food
This resort deserves good rating. It has fantastic beach, huge pool and nice grounds with amazing collection of animals. Thanks to hard working entertainment team (Jeff, Jesus, Chocolate) we never felt bored. Pool games, archery, riflery competitions, we liked it all. Night shows were good, particularly "Magic show" and "Mexican night". Playa del Carmen is just half hour walk away for more options.
Impressed during first day we even attended Iberostar Club presentation. It was more honest than previous timeshare presentations but still left the feeling of too many unknowns so we didn't buy. We were not ready to commit next 5-6 year vacations to Iberostar or rely on RCI as it has bad reputation for inflexibility and poor customer service.
Once we got used to the resort we could have a critical look. Here goes:
1. Cocktail drinks are Ok, not great, better served in the lobby bar. Selection could be certainly improved. Kids have almost nothing to choose from. There are no cocktail straws in the whole resort.
2. Food is just average.
Buffet (Cozumel, Tulum restaurants): Good selection of cold items (fruits, salads, cheese, bread, cakes). Surprisingly, often missing some common foods, e.g. beans, nuts.
Good cooked fish and seafood. Meat dishes are not as consistent: some are very good, some overcooked and not tasting fresh.
Breakfast has very limited choice especially for cereal eaters. Many dishes are extra sweet, old good plain unsweetened milk and yogurt are hidden unlabeled on the side, sometimes not available.Some juices including those used in cocktails are of questionable origin/quality.
Food labeling is minimal, no nutritional info. You'll not know how fat is the yogurt, or whether that funny aftertaste in juice cocktail is due to artificial sweetener.
Finally buffet serving area is not particularly attractive comparing to other resorts. It is a bit too small and crowded. No A/C. By the way I've been in Iberostar Punta Cana and they had exact same setup, but slightly better food.
Specialty restaurants have better quality meat dishes. Service is very slow, need to wait 40-50 minutes before you get the food. Book 8:00 p.m. or earlier if you want to go for the night show.
Mexican (La Hacienda) and Steakhouse - excellent.
Japanese - disappointing. Chef's performance was great, but food tasted oversalted with little flavor.
3. Pool and beach area get crowded. It is difficult to get nice place after 10 a.m. unless something is wrong with the weather. Pool water is very warm.
4. Woody part of resort has almost no green plants on the ground and looks dry.
5. Maybe I am crazy, but sidewalk lanterns look too much like U.S. fire hydrants causing odd associations.
Holiday in September with party of 6 (2 teenagers) great food in all restaurants. Don't know what other people can complain about. Very clean, great facilities, the staff couldn't do enough for us. Tipping in all these Caribbean holidays is the way to go. The smallest of tips 20 pesos a time makes all the difference to service. The staff really do appreciate it. Daily tips to room maid and every meal time, what a service you receive. The entertainment staff especially, Edouardo, Jesus and the whole team must be exhausted at the end of the day for their hard work and effort. The teenagers had a ball at pool side and beach with activities. The Japanese restaurant is the best and Alex the chef at our table was brilliant. Evening entertainment was fine, the usual for this kind of holiday. Teenagers still a bit young for nightclubs, so they made the most of the pool table. The sun and heat got stronger everyday maybe this was because of the events of nature around us. Hurricane Irma, kicked off a Few side weather extremities with thunder storms most afternoons. It is rainy season in September and this lead to excess mosquitos. The Jungle is amazing but with all the greenery and wetness it was a haven for the Mosquitos. The hotel sprayed on a very regular basis to try to keep them at bay and no matter how much mosquito lotion we used we still got bit. All part of the holiday in such a hot country I suppose. We would definitely go back here. Couldn't fault anything in this hotel. Loved every minute of this holiday.
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