Cancun

IBEROSTAR Tucan


Email
All Inclusive    

2018 Exceptional Values
Honeymoon:
Bottle of champagne, fruit platter, and IBEROSTAR gift.
Family: First child 12 and under Stays, Plays & Eats Free (valid 5/01-10/31/18).

IBEROSTAR's Premium Collection: IBEROSTAR Tucan is an all-inclusive beachfront paradise set in perfect harmony with the environment. Fully appointed rooms with balconies or terraces are housed in bungalow style three-story units surrounded by 28 acres of lush, exuberant gardens. The hotel has been converted into a natural habitat for countless species including monkeys, and different types of birds, such as the royal palm turkey, plus fish and turtles. The IBEROSTAR Tucan has proudly received the Green Globe certification.

Enjoy a refreshing pool with swim-up bar, plus an immense three-section pool in an oasis on the edge of the jungle. More great places to play include three lighted tennis courts, supervised mini club for kids, a fitness center and a PADI scuba center. The hotel's spa (fee) is the ideal spot for tranquility and indulging in a relaxing treatment or massage.

Enjoy five restaurants (buffet and a la carte -dining restrictions apply) plus a grill/snack bar, and seven bars and lounges. By night, there's live entertainment at the theatre, and much more.

One of the privileges of the IBEROSTAR Tucan Hotel is its proximity to the Yucatan Peninsula's wonderful fine sand beaches and crystal clear waters, particularly near spectacular Playa del Carmen. Just a few steps are all that separates you from relaxing on majestic beaches. Though you may never want to leave, the resort is within walking distance of popular Fifth Avenue in Playa del Carmen.

Find out more about IBEROSTAR Hotels & Resorts.

Learn more about Riviera Maya.


Pin It

 Share on Twitter
HOTEL LOCATION
The IBEROSTAR is approximately 30 miles from the Cancun Airport, just a few minutes from Playa del Carmen. The resort is situated directly on the beach, within view of the island of Cozumel.
Address: AVE XAMAN-HA LOTE HOTELERO NO 2
PLAYA DEL CARMEN
QR

MX
Local Phone: 011-52-984-877-2
Toll Free Phone: 888-923-2722
Fax: 011-52-984-873-0424
HOTEL FACILITIES
Barber / Beauty Salon
Boutique Shops
Car Rental
Concierge
Currency Exchange
Laundry / Dry Cleaning Service
Meeting Rooms
Parking(Complimentary)
Physician on Call
Shopping Mall Nearby (0.5 miles)
Pools
Number of Pools: 4
Outdoor Pools: 4     
Swim-up Bar
There is a lake pool, kids pool, activity pool and adult pool. The spectacular 36,000sq ft lake pool has a central island covered with palm trees complete with a jacuzzi.The adult pool is in the rocks of a cenote, with a beautiful cascading waterfall.
Tennis
Number of Courts: 3
Outdoor Courts: 3
Lighted Courts: 3
Court Fee: Complimentary.
Raquet Rental Fees: Complimentary.
Pro Onsite
Water Sports on Site
Fishing: Additional Charge
Sunfish Sailing: Complimentary
Scuba: Additional Charge
Snorkeling: Complimentary
Paddle Boats: Complimentary
Wind Surf: Complimentary
Other Sports Available
Other Sports: 1 hour on complimentary snorkleing equipment rental.
Health Club / Spa
Aerobics: Complimentary
Jacuzzi: Complimentary
Nautilus Equipment: Complimentary
Spa: Additional Charge
Steam Room: Complimentary
Manicure / Pedicure: Additional Charge
Facials: Additional Charge
HOTEL DETAILS
IBEROSTAR Tucan is a luxurious All-Inclusive beachfront resort in perfect harmony with the environment. Fully appointed rooms with balconies or terraces are housed in bungalow style 3-story units surrounded by 28 acres of lush, exuberant gardens. The resort features a jungle-style garden, a large lake pool, nightly entertainment, three lighted tennis courts, and world class diving instruction with state-of-the-art equipment. Beach: The IBEROSTAR Tucan is situated directly on a 1/8 mile stretch of white sandy beach. There is a 5- Star SCUBA Diving Center offering optional dives for certified divers and certification courses for new divers ($) Check-in: 3:00 p.m.
Check-out: 12:00 p.m.
Total Rooms: 350
Year Opened: 1997 Credit Cards: Visa, Master Card, American Express
HOTEL RESTRICTIONS
No Springbreakers. Dinning A La carte men are required shirts with sleeves, pants, and proper shoes.
ROOM TYPES
JUNIOR SUITE
Spacious junior suite includes one king bed , a private balcony with garden or jungle views, a mini bar, complimentary access to Hydrotherapy Pool at Spa Sensations, and more.
1 King Bed Other Amenities -
Air Conditioning
Fan
Shower
Room Service
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Telephone
Television
Room Safe
STANDARD FAMILY ROOM
Room with 1 king bed and a guaranteed connecting room with double beds; each includes a private balcony with garden or jungle view and a bathroom with vanity sink and shower. Minibar stocked daily with beer, soft drinks and bottled water.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Fan
Shower
Room Service
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Telephone
Television
Room Safe
SUPERIOR STANDARD ROOM
Superiour guestroom includes one king bed or two double beds, a fully-equipped bathroom, a private balcony, and upgraded amenities.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Fan
Shower
Room Service
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Telephone
Television
Room Safe
SUPERIOR JUNIOR STE OCEANFRONT
Spacious junior suite includes one king bed or two double beds, oceanfront views, and direct access to the beach. Room also features room service, a minibar, unlimited reservations at specialty restaurants and much more.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Fan
Shower
Room Service
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Telephone
Television
Room Safe
JUNIOR SUITE OCEANFRONT
Spacious junior suite includes one king bed or two double beds, a private balcony with beautiful oceanfront views, and convenient location to the pool. Room also featuresdaily turndown service, complimentary access to the Hydrotherapy pool, and more.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Fan
Shower
Room Service
Balcony or Terrace
Minibar
Sofa
Coffee Maker
Hair Dryer
Iron
Telephone
Television
Room Safe
STANDARD ROOM
Guestroom includes one king bed or two double beds, a fully-equipped bathroom, and a private balcony with garden or jungle views. Room also includes a minibar, a ceiling fan, and more.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Fan
Shower
Room Service
Balcony or Terrace
Minibar
Sofa
Coffee Maker
Hair Dryer
Iron
Telephone
Television
Room Safe
DINING
IBEROSTAR Tucan features 1 meal plan options:
All Meals, Drinks & Tips-All
There are 7 Restaurants at IBEROSTAR Tucan:
El Bonsai - Japanese cuisine served a la carte. Open for dinner only. Reservations required. Casual/formal dress code.
Tulum - The main restaurant serves delicious buffet-style meals, featuring show cooking and special theme nights. Open for breakfast, lunch, and dinner. Reservations required for dinner.
Restaurant Cozumel -
Palapa Uxmal - Located by the pool serving international dishes a la carte. Open for dinner and lunch. Reservations required for dinner. Casual/formal dress code.
La Marimba - An a la carte grill steakhouse, reservations are required. Gentlemen are requested to wear slacks or Bermuda shorts (no jeans). Hours are 6:30 to 6:30 to 10:30 pm.
La Gondola - An a la carte Italian restaurant, reservations are required. There is an elegant dress code, gentlemen are requested to wear slacks (no jeans). Hours are 6:30 to 10:30 pm.
La Hacienda - An a la carte Mexican restaurant. Reservations required for dinner. Casual/formal dress code. Open for buffet-style lunch.
ACTIVITIES & ENTERTAINMENT
Daily Activities & Entertainment:
Bike Tours, Olympic Games, Air Rifles, Archery, Volleyball, Dance Classes, Spanish Classes, Water Basketball, Waterpolo.
Nightly Activities & Entertainment:
Nightly Entertainment with Live Band (Horror Show, Mexican Show, Las Vegas Movie), and theme parties.
CHILDREN'S PROGRAMS

Applicable Ages: 4 to 12 years old
Program Fees: Complimentary

Children's Facilities
PlayGround
Teen Disco
Babysitting Fee: Fee Required
Advance Notice for Babysitting: 24 hrs

Apple Vacations Customer Satisfaction Score
Hotel Average
What to expect
Food Quality
Comfort
Cleanliness
Service
6507 Recommend
6507 past Apple Vacationers would recommend IBEROSTAR Tucan to their friends and family



Latest Apple Vacations Review >>
TripAdvisor Web Reviews
Based on 6866reviews
What to expect
Location
Rooms
Service
Value



Apple Vacations Traveller Reviews
A great place to get away
MICHAEL W.
Jan 30 2018
We found this resort mostly excellent. The food was not up to what we had thought it would be. The service in the morning in the buffet was slow and the servers did not speak English well. The atmosphere and grounds were excellent. The beach was beautiful. We loved the animals everywhere and the path through the woods. We would recommend this resort to people wanting to get away and to families
Customer Rating: 

Terrible Food and Service
CHRISTOPHER B.
Jan 17 2018
Staff was very unfriendly and not helpful with basic requests. Beach was beautiful and a close walk to Playa del Carmen. The landscape and pool was beautiful but the lack of edible food and service ruined the experience.
Customer Rating: 

Firts Time in Mexico
AYA O.
Jan 02 2018
My family had spent seven days in Iberostar Tucan and had a wonderful time there. We were looking for a relatively small all-inclusive resort with great food and a beach that you can walk to. Excellent service. Multiple restaurants to choose from that offered great food and great service. Beautiful ocean which was warm enough to swim in and beautiful sandy beach.
Customer Rating: 

Iberostar Tucan - The Neglected Stepchild
SEAN B.
Dec 28 2017
Our visit to the Iberostar Tucan was our fourth trip to an Iberostar resort in or around Mexico. We chose the resort because we wanted to stay with a chain we enjoyed and so we could visit a new part of Mexico we had not been to yet. Overall, I would only recommend visiting Iberostar Tucan if you have young children or are on a tight budget. After checking in with the front desk, the concierge nor hotel staff offered to show us where our rooms were or give us a breakdown of hotel operations (hours of operation, towel or room service, etc). They essentially told us to kick rocks and figure it out for ourselves. When we arrived to our room we were immediately greeted by dated, and concrete, decor. Our bathroom ceiling was filled with more mold than seventy three containers of blue cheese. The bed linens were noticeably dirty...nothing screams "sleep in me" like the site of strangers hair laying gracefully across the freshly pulled back sheets. The fridge had three beers, which I chose to pour over my eyes to drown my sorrows. The design and layout of the hotel, rooms, and pool were incredible. Very unique, very beautiful, and true to the Iberostar brand. The main pool lacked a swim up bar, but not too far away is a separate "grotto" where a small pool bar is located - essentially a hanging place for the degenerates of the resort (myself included). Hotel staff, while kind and polite, were untrained or not skillful. On five separate occasions, we attempted to make dinner reservations, only to have had incorrect or inaccurate reservations made. During our four night stay, we were only able to visit a restaurant once. To hopefully rectify the situation we spoke to management who told us to pound sand (they couldn't help us get reservations). This wasn't a huge issue for myself as I decided to only consume liquid for the remained of the trip - beer. TLDR; I had an okay time at an okay resort and paid an okay amount of money. If you like beer, dirty hotel rooms and staff, I highly recommend you visiting this resort.
Customer Rating: 

JOANNE M.
Dec 14 2017
Requested a Junior suite on upper floor with ocean view but my room was on ground level looking out at a sea of bodies and chairs. Was told they had the same room one floor above and after seeing it was very satisfied. told the room was less money but am now struggling to get my refund. Although the hotel says requests are not 100% satisfied but have to wonder why for they had availability on second floor. The hotel and grounds are beautiful but the food is either average or below which was disappointing. The shows were so.......lould they gave many a headache and certainly hindered the enjoyment. Lastly, as careful as we were not to drink any tap water we are suffering on our return either from water in soups, tea coffee etc. I would think that it would be safer at such a large resort
Customer Rating: 

SCOTT B.
Dec 06 2017
This was our 5th time to the Iberostar Tucan. I think it improves each time we visit. Everything was perfect from check in to check out! I will definitely recommend this hotel to family and friends and we will be back again!
Customer Rating: 

Iberostar Tucan
DANIEL H.
Nov 24 2017
This is a very nice all-inclusive resort. This was our 7th stay and we'll be back again next year. My only complaint is the quality of the buffet food. Breakfast was always cold, eggs runny, and bacon not crisp. Not enough choices any time. The alacarte restaurants are all excellent depending on your likes and dislikes. We have complained to management many times over the years. The beach is very nice as are the pools. We enjoyed the adult pool much more before they made it shallow. Also if you go, the area theme parks are terrific as are the ruins.
Customer Rating: 

Beautiful hotel, mediocre food
JOHN L.
Nov 14 2017
Hotel was absolutely gorgeous, the staff were wonderful. The food was mediocre at best, often cold in the buffet, and the speciality restaurants were not much better. Difficult to get reservations if you donít realize you have 3 days you can book in advance. Best to do that as soon as you get there.
Customer Rating: 

HARRY H.
Nov 08 2017
The safe in the room kept mile functioning. I had to spend 6 hours or more in the room while they fixed it.They had to send 3 different maintenance men each time,
Customer Rating: 

LORALEE G.
Oct 31 2017
Great hotel. Extremely clean Everything was excellemt!!!
Customer Rating: 

ANGELA D.
Oct 24 2017
In my opinion the hotel is not quite as accommodating to tour operator guests. None of the requests that we made were honored and it seemed like the hotel didn't care that this was our 4th visit. It almost seemed like there was a battle between the hotel and the tour operators since this hotel started doing their own time share thing.
Customer Rating: 

TripAdvisor Traveller Reviews
Hard beds, lucky if you can get beach chairs!
riverfishgirl, Elkford, Canada
Thu Feb 15 08:37:23 EST 2018
The resort itself is beautiful and the staff very friendly but you have to be up super early to reserve a beach chair. Numerous times we walked around the pool and nothing was available all saved by towels or flip flops, at the beach only a few chairs in direct sun were free. I see this issue come up on other reviews. Beds in rooms were very hard, this made it difficult to sleep, we found this was a common complaint when talking to other guests. Some of the food was very bland the potatoes and pasta. Other than that the people at the resort are friendly and nice and the grounds are very pretty.

Nice, but needs improvement in a lot of areas
crittercat1205, Boston
Thu Feb 15 01:24:08 EST 2018
My husband and I travelled to Iberostar Tucan resort from Feb 4th to the 11th. We arrived on the 4th around 2:30 pm in the afternoon and our room was ready. We checked in and I went to get our reservations which I requested ahead of time. The lady doing this wanted me to come back at 5:00 pm in the afternoon and I told her no. She was trying to sell us something. That is one strike against this resort. I was not impressed at all. The resort, staff are very helpful and will do anything to make your stay enjoyable. We had no problems with the staff at all. One night we went to the Italian restaurant and my husband and I walked in and this server said do you know what you want? We did not even have a chance to sit down and look at the menu. We then ordered and my husband got his meal but I did not receive mine. I did ask and they did bring it over to me. That is strike number 2. Needless to say we did not go back for our second reservation. When we had booked our reservation last September, We had requested a king size bed. So we got to our room and low and behold two twin beds. They told us they do not have king size beds in building ten. Well you know what? They do as both of our neighbors had king size beds. They lied to us. The food is average AI. The steak house was good. We found the beach buffet a little better for breakfast and lunch. The beach is nice but their is a lot of seaweed (Not their fault) and were cleaning it up every day. Towel game is in effect as usual. Water was red flagged everyday so kind of hard to go in the ocean but that is mother nature. They did give us return t shirts, and a bottle of tequilla as this was our second time their. A few staff member stood out for us. Carmen our housekeeper was excellent on top of his game. His is fantastic we loved him.Juan, at the beach buffet, Andy at the main buffet,Humberto beach bartender and Angel at the steak house. and of course the star friends they were very nice. Unfortunately this resort is more of a higher end 3.5 resort. Only because some things left a sour taste in our mouth. I doubt we will return. If you go you will have a nice time. It is a nice resort and the staff are very good.

Great trip
lawmanAltaLoma, alta loma
Wed Feb 14 18:32:47 EST 2018
We visited the hotel for are anniversary. The hotel is about twenty years old but it is well taken care of and clean. Housekeeping does a very good job cleaning your room each day. The pool is very big and not heated. This time of year it is a little cold but you get use to it very quickly. They have five specialty restaurants and a buffet. The food in the buffet is good and the Mexican restaurant has a lot of good items on the menu The only bad thing I can say is that the hotel now tries to sell memberships in their club. But I have to say they are not pushy and stop trying to sell it when you say no, unlike timeshare salesman. We enjoyed our stay there and will be going back again.

The best stay for holiday on Riviera Maya
730ondrejp,
Mon Feb 12 04:59:09 EST 2018
We spend already second stay here, with small business activities and also with the whole family. Disconsidering the absolutely night mare reservation (with the booking office in Miami) and small issue with check out (formality only), we spend againt very nice time in Tucan. Booked in advaance superior rooms (same as standard, just closer to beach - huases 11 - 12 - 13). We have enoyed quiet view to the jungle and every morning the musik from there. Food in any place very good, we enjoyed also the offer in the special five restaurants (mexican, steak, mediteran, italian and japanese) with advanced booking. Drink service in and out on the beach excellent - even without tip working and smiling to you. Easy parking close to front desk, business support for my seminar without any issue. We have apreciate also shopping posibility and surprisingly reasonable prices in hotel shops. Very good deal is the diving school directly in the place with free demo lesson. We tried two lessons (DSD) and will go for full dive certificate next time. Cleaning, WIFI, AC in best conditions everywhere in the place, towel service excellent, beach OK, in our period unfortunately with some seagrass. My wife apreciated very high rated water gymnastic and my doughther the Zumba lessons by Daniell - unforgetable, very profesionall! Come again for sure.

Great location!
JRCapel, New Jersey
Sun Feb 11 08:19:42 EST 2018
The hotel is in a great location in Playacar and the staff is always very friendly. The beach is beautiful with crystal clear water and white sand. You can see fish swimming around you. Around the hotel you can see monkeys and other local animals. The pool is very nice surrounded by palapa umbrellas. We loved our stay. The drinks/cocktails were not the best quality.



The comments and opinions on this Ratings and Reviews section of our website are the views and opinions of TripAdvisor members and AppleVacations.passengers. They are providied 'as is' and we accept no responsibility for any loss, injury, inconvenience or other damage resulting from this information. You should verify critical information (for example passports and visas, and customs) with the relevant authorities, and review our Fair Trade Contract and Things To Know Before You Go (including our Health and Safety Tips For Travelers) before you travel.