Cancun

Moon Palace Cancun


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All Inclusive    

2018 Exceptional Values
Extra Value:
Receive up to a $1500 in Resort Credit (booking dates, travel dates, duration and usage restrictions may apply).
Free Symbolic Weddings: Restrictions apply. See applebeachbrides.com.
Honeymoon: Honeymoon dinner and one breakfast in bed (reservations required; restrictions apply).
Family: Two kids 12 and under Stay, Play, and Eat Free (valid 6/01-12/23/18)!

Spend an unforgettable vacation enjoying the secluded, natural beauty of Mexico. The luxurious Moon Palace Cancun is located approximately five miles south of the airport on Cancun's tranquil south shore, amidst 55-acres of lush tropical foliage. The all-inclusive dining section includes all meals including breakfast, lunch, dinner, and snacks at any of the buffet style and a la carte restaurants, as well as beverages including domestic beer, select international liquor brands, and international wines.

Moon Palace is a golfer's delight! The 27-hole Jack Nicklaus Signature Golf Course boasts a dynamic layout that challenges golfers to navigate through native vegetation, numerous wetlands, and strategically placed bunkers. Each of the three 9-hole courses offers a distinctive environment that tests professionals and amateurs alike.

The all-inclusive Moon Palace Cancun offers a variety of entertainment options for family members of every age and with different interests. There are non-stop activities including bicycling, basketball, beach volleyball, tennis, a teen's lounge, a FlowRider to try your surfing skills, and mini-golf. Enjoy a refreshing swim or soak in the sun at one of the seven sparkling pools. The kids will take to the special children's areas at the pools, while adults can swim up to the bar for a refreshing frozen drink or cocktail. A supervised kids' club provides a variety of fun daily activities to keep the kids engaged.

There are two distinctive sections to Moon Palace Cancun: The expansive Sunrise section with fun activities and pools at every turn, and the recently-renovated Nizuc section with its exclusive concierge-service level. Like your own private spa, your room will entice you with a double Whirlpool tub, 24-hour room service, and luxurious dcor including a marble bathroom with glass-enclosed shower.

Book a Palace Wellness Suite in the Sunrise section for a balanced vacation experience, which promotes clean eating, physical and mental well-being, and physical fitness. These suites also feature a lineup of fitness activities and CHI beauty amenities, as well as direct access to a private pool via the room's terrace.

Additional services and amenities are available at other Palace Resorts in Cancun, Riviera Maya, and Cozumel! Explore all that this incredible area has to offer! (Le Blanc Spa Resort is excluded and transfers are not included.)

Find more information about Palace Resorts.

Learn more about Riviera Maya.


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HOTEL LOCATION
Moon Palace is on a 55 acre plot of land only 10 minutes from Cancun International Airport and 15 minutes from Cancun Island. This secluded resort complex is on Cancun's south shore, between mangroves and a pristine beach.
Address: KM 340
CANCUN, Q Roo
QR

MX
Local Phone: 011-529988816000
Toll Free Phone: 1-800-635-1836
Fax: 011-52-998-881-6001
HOTEL FACILITIES
Barber / Beauty Salon
Boutique Shops
Business Services
Car Rental
Concierge
Currency Exchange
Disco / Nightclub
Laundry / Dry Cleaning Service
Meeting Rooms
Parking(Complimentary)
Physician on Call
Shopping Mall Nearby (17 miles)
Pools
Number of Pools: 9
Outdoor Pools: 9     
Swim-up Bar
This hotel offers a spectacular pool area, the largest in Cancun. Features include 4 massive swim-up bars under a palapa roof, submerged lounge chairs.
Golf: ONSITE
Holes: 18
Lessons Available
Tennis
Number of Courts: 6
Outdoor Courts: 6
Lighted Courts: 6
Court Fee: Complimentary
Raquet Rental Fees: Complimentary
Water Sports on Site
Scuba: Additional Charge
Other Sports Available
Jogging Trail: Complimentary
Health Club / Spa
Aerobics: Complimentary
Massage: Additional Charge
Nautilus Equipment: Additional Charge
Sauna: Additional Charge
Spa: Additional Charge
Steam Room: Additional Charge
Manicure / Pedicure: Additional Charge
Facials: Additional Charge
HOTEL DETAILS
This magnificent beachfront property features an exclusive, secluded location among 55 acres of lushtropical foliage. Each room features a double jacuzzi and private balcony, strategically placed for spectacular views of the enchanting Caribbean. The Moon Palace features the largest swimming pool in Cancun, an amphi-theater, nightly entertainment, 13 restaurants, and 16 bars serving domestic and imported beverages. All rooms offer flat screens LCD TV's. Beach: The Moon Palace is nestled along a stretch of beach surrounded by beautiful coral. Perfect for snorkeling. New beach lounge area located in the Sunrise sections is now available to our guests. Check-in: 3:00 p.m.
Check-out: 12:00 p.m.
Total Rooms: 2314
Year Opened: 1996 Credit Cards: Visa, Master Card, American Express
HOTEL RESTRICTIONS
No topless bathing, no spring breakers. Restrictions apply for kids 17 and under when when using the Spa facilities & services. Please check with Spa on arrival.
ROOM TYPES
WELLNESS SUITE
Suite includes one king bed or two double beds, a double whirlpool tub, a sitting area, and a furnished balcony with garden and pool views. Room also features direct access to a private pool, access to aqua bikes, a wellness sports kit, and more.
Other Amenities -
Air Conditioning
Shower
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
Satellite
SUPERIOR DELUXE OCEAN
Room includes one king bed or two double beds, a bathroom with a double whirlpool tub and a separate shower, a sitting area, and a private balcony with beautiful ocean views. Room also features a liquor dispenser, 24-hour room service, and more.
Other Amenities -
Air Conditioning
Shower
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
Satellite
SUPERIOR DELUXE OCEAN FRONT
Spacious guestroom includes one king bed, a bathroom with a shower and separate double whirlpool tub, a sitting area, and a private balcony for with amazing oceanfront views. Room also features 24-hour room service, a liquor dispenser, and more.
Rollaways Available, Rollaway Charge:
Other Amenities -
Air Conditioning
Shower
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
Satellite
DELUXE RESORT VIEW
Guestroom includes one king bed or two double beds, a private bathroom with a shower, and a double whirlpool tub. Room also features a sitting area, CHI bath amenities, a liquor dispenser, 24-hour room service, and a private balcony with resort views.
Other Amenities -
Air Conditioning
Shower
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
Satellite
FAMILY DELUXE
2 connecting Superior Deluxe Gardenview rooms. One room with a king bed and connecting room with 2 double beds; Double whirlpool tub; Welcome amenities for families, video game console; Special room service menu for kids. Garden view.
Other Amenities -
Air Conditioning
Shower
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
Satellite
JUNIOR SUITE GOLF COURSE VIEW
Guestroom includes one king bed, a double whirlpool tub, a sitting area, and a screened, furnished terrace with golf views. Room also features a liquor dispenser, CHI bath amenities, 24-hour room service, and more.
Other Amenities -
Air Conditioning
Shower
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
Satellite
SUPERIOR DELUXE GARDEN
Room includes one king bed or two double beds, a bathroom with a double whirlpool tub and a separate shower, a sitting area, and a private balcony with luscious garden views. Room also features a liquor dispenser, 24-hour room service, and more.
Rollaways Available, Rollaway Charge:On request/No Charge
Crib Available, Crib Charge:
Other Amenities -
Air Conditioning
Shower
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
Satellite
SUPERIOR DELUXE GARDEN
Other Amenities -
AMBASSADOR SUITE
Suite includes one king bed, a living room with a sofa bed, a double whirlpool tub, adining room, and a private balcony with ocean views. Upgraded amenities include premium liquor, aromatherapy menu, 24-hour room service, free Wifi, and more.
Other Amenities -
Air Conditioning
Shower
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
Satellite
CONCIERGE ROOM
Room includes one king bed, a full bathroom with a double whirlpool tub and a separate shower, a sitting area, and a private balcony with ocean views. Upgraded amenities such as top-shelf liquour, private check-in, two 25-minute massages, and much more.
Other Amenities -
Air Conditioning
Shower
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
Satellite
DINING
Moon Palace Cancun features 1 meal plan options:
All Meals, Drinks & Tips-FULL
There are 13 Restaurants at Moon Palace Cancun:
La Tratto - Italian a la carte
Bugambillas - Mexican buffet for breakfast and lunch, Mexican a la carte for dinner.
El Manglar - International buffet for breakfast and lunch and Italian buffet for dinner.
Palapa Pelicanos - Grill buffet restaurant. Open for lunch and dinner.
Mo Mo No Hana - An a la carte dinner restaurant serving Oriental Cuisine.
Los Caporales - Mexican a la carte restaurant.
Palapa Barracuda - International buffet for breakfast and lunch, dinner steakhouse a la carte.
Palapa Delfines - Lunch and dinner grill.
La Gondola - International buffet for breakfast and Italian buffet for dinner.
Arrecifes - International buffet for breakfast and lunch and Brazilian buffet for dinner.
Riviera Maya - Mexican cuisine a la carte
Caribbean - Located south of the Nizuc section, a la carte menu. International buffet breakfast 7:00 am - 11:30 am, International lunch buffet 12:30 pm - 4:00 pmDinner a la carte: 6:00 pm - 11:00 pm.
Palapa Fragata - Seafood buffet for lunch and Seafood a la carte for dinner.
ACTIVITIES & ENTERTAINMENT
Daily Activities & Entertainment:
Scheduled Tours to Mayan Ruins and Area Attractions, Beachfront Reef Snorkeling, Beach Soccer, Volleyball, Ping Pong
Nightly Activities & Entertainment:
Evening Theme Parties (Latin Show, Hollywood Show, Hollywood Show, Tropical Show, Mexican Show, Cats, Moon Vision Show, Beach Party), Noir Nightclub, The Pub
CHILDREN'S PROGRAMS
Newly enhanced supervised Kids' Club! Arcade room, movie theater with concessions, beauty salon, dollhouse, mini-catwalk for girls.
Applicable Ages: 4-12 to years old
Program Fees: Complimentary

Children's Facilities
PlayGround
Game Room

Apple Vacations Customer Satisfaction Score
Hotel Average
What to expect
Food Quality
Comfort
Cleanliness
Service
2070 Recommend
2070 past Apple Vacationers would recommend Moon Palace Cancun to their friends and family



Latest Apple Vacations Review >>
TripAdvisor Web Reviews
Based on 24639reviews
What to expect
Location
Rooms
Service
Value



Apple Vacations Traveller Reviews
Lots to do and tons of fun for the family but a few things could be better.
DEBORAH M.
Apr 12 2018
We had a great time at the resort with our family of 4. The rooms are nice, the staff was great and the resort was clean and had lots of activities to do. The fire juggling and glow in the dark face painting evening shows were amazing. We danced and partied with our kids a lot and had an amazing time. A few things could have been better. 1. It was spring break time and the resort was at capacity with families, they needed more staff. Bar service was a little slow and wait times for some restaurants were over an hour. 2. Because of the crowd I had to get up at 5am to put shirts on pool chairs to reserve them, one time the shirts were taken and not recovered. 3. In our reservation we asked for 2 beds in the room. We arrived and got a room with 1 king. I love my kids but don't want to sleep with them. We asked the front desk for a room with 2 beds and they said it wasn't possible until 4 days later so we asked for 2 roll away beds. They said they could give us 1. We got to the room and got 1 extra bed. I then took it upon myself to track down a second rollaway bed. After a tip and a phone call to the manager we got a 2nd rollaway which in the end worked out great for our family. We got a king and the kids got separate beds and still had plenty of space in the room but it was a headache to get it accomplished. 4. I expect a little price hike at the resort store but they wanted $19 for a water ball for the kids to throw in the pool. $5 on amazon. I would be happy to pay $10-12 but almost $20 for a ball is overboard. 5. The FlowRider, the machine is amazing but the line is long and can take 45 min to get a turn. It opens at 9am. We talked to guest services and arranged to have a "personal lesson" on the FlowRider at 8am the next day so we could get an hour with our family. We were happy to pay for it also. We were told someone would be there at 8. We got there and no one showed up and my kids were crushed. We were then told it was not possible. The following day we got there early to be first in line and were surprised to see another family actually getting a "personal lesson". I asked about it with the manager and got the run around. They need to make a consistent policy and stick to it including a way for families to reserve/rent the machine for 30/60 min at a time before or after normal hours. Other than the few headaches above we had a wonderful time and are planning to return in 2019 with other families and friends!
Customer Rating: 

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Moon Palace
JASON K.
Apr 03 2018
The Italian restaurant service was not good....the waiter was unprofessional and actually got into a staring contest with one our friends. The food was brought out in shifts, with about 15 minutes between people and on top of that, they forgot one of the orders. We ended up leaving with out one of the kids eating. The swimming pool was very cold....with the attention to detail that this resort had, surprised they skimped on heating the pool? The beach was a disappointment....the first 10 feet of water looked like the Mississippi.
Customer Rating: 

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Moon Palace - Nizuc
JERALD B.
Feb 28 2018
Check in was very smooth we were provided with drinks and snacks as well.. we upgraded to Ocean View... worth every penny with breakfast in bed and the sunrise and the sound of the ocean... Beach was lacking as they have a lot of seaweed... Pool was excellent and Joel made volleyball and water polo even more FUN... Food was good we enjoyed the Brazilian rest. and the Momo at Sunrise was very good.. overall very good experience.
Customer Rating: 

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Moon Palace Riviera Cancun
JOSEPH Z.
Jul 04 2017
Overall this is a great hotel for the value. Clean, well maintained, friendly staff, food was great. The only negative I would say was the service. I'd give it a 6 out of 10. The sense of urgency at the pool was almost non existent. We'd order a drink and for the time it took for the server to bring it, we had already gone to the swim up bar 4 times. No joke. Room service took 2 hours and didn't even bring what we had ordered. Service in the restaurants was much better than the pool but went with empty water glasses most of the time. I know at an all inclusive tips are normally included in the fee but we ALWAYS tip extra. Even with extra tipping, the service was still subpar at the pool. It was almost like we were bothering them when we asked for drink or food. Maybe most people don't tip and the servers know they are going to get paid anyway? I don't know but this was the first time in Mexico that we had experienced a lake of customer service. I would however go back though know what to expect. The property is very nice and the Nizuc section I would highly recommend.
Customer Rating: 

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Terrible beaches, loud AC BUT terrific staff and amazing spa
TABITHA R.
Jun 07 2017
The beaches at our resort were absolutely disgusting, quite a disappointment, luckily the pools at Moon Palace were nice. Also, the AC in our room was so loud. I enjoyed the staff, they were all very nice and helpful. The spa a the Grand (Moon Palace) was top notch.
Customer Rating: 

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Moon Palace Bailey Wedding
JONATHAN S.
Apr 06 2017
Somehow I was booked to the wrong hotel
Customer Rating: 

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JOSEPH D.
Feb 23 2017
The beach was extremely disappointing and would not select this resort for that reason
Customer Rating: 

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GREAT POOL ACTIVITIES
KATHERINE B.
Feb 11 2017
WE ENJOYED OUR STAY . POOL STAFF WAS AMAZING!FRANCESICO (PANCHO),PATTY,MIRIAM,MONSERRAT,VICTORIA,ALDO,NICO,ALFREDO,MAGNO,AND OCTAVIO!! Great job..deserves a raise.
Customer Rating: 

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Amazing!
JORDAN M.
Feb 04 2017
This was a honeymoon trip for me and my husband and we had an amazing time! The staff was great and the rooms were very clean. They had entertainment every night. We will definitely visit this place again!
Customer Rating: 

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Great but the amenities are a joke!
GREGORY H.
Sep 13 2016
The hotel and staff was wonderful but do not be fooled or suckered into the amenities/"cash credit" at the resort. It basically adds up to the amount/total you would pay for any amenities that you might receive anywhere in the states. They raise the price to make it look like a deal but it is not! DO NOT BE A SUCKER!
Customer Rating: 

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What was expected!
JEREMY B.
Aug 15 2016
Our experience pretty well matched our expectations. We were taking our 9 and 11 year olds so trying to decide between a large resort or smaller. We went large for more options for them. While this was probably a good choice when it came to that, it was so big that getting around it was time consuming and we ended up just saying forget going to some of the activities. The evening shows we went to were entertaining and enjoyable. We played mini golf daily and they loved the Flowrider. The food was just mediocre but that was again, what we expected for all the resorts. The two fine dining restaurants were booked the whole time we were there. The beach at Moon Palace was not nice, but since you can go to the other Palace resorts, Beach Palace was beautiful. A A few consistent problems were that the bars were way understaffed for the amount of people at the resorts. This was the case at Moon & Beach Palace. It was difficult to get service. Service at the restaurants was great! Another was that it was difficult to get our fridge restocked in our room with drinks as well. Also, while 24 hour room service is included, often times it was 2 hours plus wait time to get your order and besides the restaurants & buffets there were no quick service stations to grab something that wasn't sweet. If you are taking kids, stay at the Sunrise building. Overall though, we and our children had a good experience and enjoyed our vacation!
Customer Rating: 

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TripAdvisor Traveller Reviews
Just what the doctor ordered
cherylbarratt, Chicago, Illinois
Wed May 23 14:49:47 EDT 2018
Great experience. A 10-day stay was just what the doctor ordered after a long grueling winter and cold spring. Stayed at Nizuc with access to all amenities including the Grand. The new restaurants at the Grand were great especially the French restaurant, Le Chateau. Adults only in this restaurant which was welcomed. The manager, Jesus Castillo was very friendly and made sure we had everything we wanted. The sommelier, Miguel picked out a great white wine for us. Our server, Ignacio was very pleasant and accommodating when my husband decided to have a double portion of the appetizer rather than an entre. The pool concierge at Nizuc, Eric, is so great that we went back to the same pool every day. The server at the pool Enrique was quick in providing drinks and food. Herbierto, our concierge, made sure we had chocolate strawberries delivered nightly and let us know that the kids arcade, Wired, has fresh popcorn. The head sommelier, Jorge, let us know that the new Mexican restaurant in the Grand offered IPAs.The service at Mon Palace is exceptional and we will return again soon.

Great 5 day experience
casieknowles, Arlington, Virginia
Wed May 23 12:18:02 EDT 2018
Such an amazing 5 day getaway with my boyfriend. The food, the service, the pool & the drinks were amazing. I do wish the beach was better, the amount of kelp on the beach and in the water shoreline was absolutely disgusting. Couldn't even go in the water.

Out of this world!!!
clarabellmcmullan, Glasgow, United Kingdom
Wed May 23 07:49:48 EDT 2018
My wife and I arrived here for a weeks stay after 3 days in New York and 5 days in Vegas - after thinking out holiday couldn’t get any better, the moon palace just blew us away! We got a private transfer from the airport which took about 10 mins (amazing!), we arrived about 10:30pm cancun time and were greeted by a lovely lady on the front desk at the Nizuc report of Moon Palace (there is Sunrise and the Grand) - you are allocated on arrival as to whether you are in Nizuc or Sunrise, the only one you can pre book is the Grand. The lobby is beautiful, clean and airy and has an amazing smell (if you know, you know)! We were given our wrist bands and the bell boy took us and our cases to our room. The room was stunning, with marble flooring throughout, the biggest king size bed I have ever seen and a massive jacuzzi bath in the room we were totally blown away! We knew we had an ocean and pool view but would have to wait until the morning to see it - it was worth the wait, the view was stunning. The bell boy told us about our room, showed us how to work the wall mounted flat screen tv (this holds all the information about the hotel, room service etc) he explained room service was included at no extra charge 24 hours a day (OMG) that everything in the mini fridge is also included at no extra charge and is refilled every day (OMG again!) and then pulled out a side cupboard from the mini fridge which held 4 full bottles on optics - one Bacardi, one whiskey, one vodka and the last one was tequila, again all included and replaced when required!! In the room there is also dressing downs, slippers, a safe, plenty of cupboard space, hangers, iron, iron board, straighteners and a hair dryer. There is two sinks, a shower, a toilet and all toiletries included - shampoo, conditioner, bubble bath, moisturiser etc (if you run out of any toiletries then just ring 0 and they replace them) The pool is massive and split into three with bridges - at each end is massive swim up bars with every cocktail, spirit, beer and soft drink you can think of! There is an ice cream truck that goes around throughout the day, a pizza station were you make your own pizzas and then they are put into the huge pizza over and also a BBQ station which does the best burgers as well as various other things. When you eventually drag yourself away from the pool there is more restaurants than you know what to do with to choose from (between the Nizuc and Sunrise) - all a la Cart with exception to one buffet restaurant. We didn’t have a bad experience in any of them, we were in the Brazilian and the Buffet in the Nizuc, there is also live entertainment every night ranging from karaoke on a Monday to a quiz on the Wednesday. There is a lobby bus which takes you to sunrise and back through the day and until a certain time and then they are replaced with golf cars. We visited the sunrise a few times were you can use the pool, restaurants, bars just the same as the Nizuc. We went to the Italian and the Asian. The Asian is also a Tepinyake (chef on stage) you can either walk in and have the normal menu or you have to go at 5pm and book a slot for the chef on stage (do it - well worth it!) We also went to the Italian at the gold course which is super fancy, a guy playing the violin, a small menu with food that you might not know what it is but just ask! Very tasty but like I say, very fancy! We used our resort credit to swim with the dolphins and massages - again well worth it!! The hotel can also book your coco bongo tickets, I would recommend buying the gold package, it’s around $130 each but this includes your return transport, queue jump, VIP seating and ALL your drinks. Coco bongo is a must! I can not fault Moon Palace - it’s like 5 star all inclusive on another level. Every member of staff are super friendly and helpful; you are made to feel special and looked after. There is no where else in Mexico I would go and cannot wait to return!

Was fine but they need to up their game
Pretty_Pinkcess, Surrey
Wed May 23 07:34:05 EDT 2018
Visited for a week with my husband! The hotel overall is nice however there are too many little things that are not quite right. The buffet breakfast was never hot, always luke warm, much the same as lunch! We upgraded our room and also negotiated access to the Grand for the week, the restaurants their and the lobby bar are lovely and in my opinion better than Sunrise and Nizac! The hotel reception and public relations staff can be hard work at times! We had several little issues, an example - We booked with virgin and had the virgin concierge upgrade, which allowed for a late checkout if available, yet they kept telling us that would have to pay extra for this. It was only once we’ve been to public relations and said that they need to speak to our virgin at concierge that they agreed to give us the late checkout that we are entitled to. Kayley from Virgin is AMAZING! She was very helpful at guiding us round such a large hotel! Overall I would not return but we had a nice enough time

Always 100% Satisfied
TimAnd1, Tucson, Arizona
Wed May 23 04:36:36 EDT 2018
Top resort in Cancun. No problems from the time we arrived until we departed. Staff always friendly and willing to go above and beyond. Rooms were clean, comfortable and well kept. Food was awesome. Drinks were made to perfection. Pools were refreshing and plenty of lounge chairs. Nightly shows were fantastic. Would go back again tomorrow if I could!



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