Apple Vacations Traveller Reviews
Moon Palace Riviera Cancun
Overall this is a great hotel for the value. Clean, well maintained, friendly staff, food was great. The only negative I would say was the service. I'd give it a 6 out of 10. The sense of urgency at the pool was almost non existent. We'd order a drink and for the time it took for the server to bring it, we had already gone to the swim up bar 4 times. No joke. Room service took 2 hours and didn't even bring what we had ordered. Service in the restaurants was much better than the pool but went with empty water glasses most of the time. I know at an all inclusive tips are normally included in the fee but we ALWAYS tip extra. Even with extra tipping, the service was still subpar at the pool. It was almost like we were bothering them when we asked for drink or food. Maybe most people don't tip and the servers know they are going to get paid anyway? I don't know but this was the first time in Mexico that we had experienced a lake of customer service. I would however go back though know what to expect. The property is very nice and the Nizuc section I would highly recommend.
Terrible beaches, loud AC BUT terrific staff and amazing spa
The beaches at our resort were absolutely disgusting, quite a disappointment, luckily the pools at Moon Palace were nice. Also, the AC in our room was so loud. I enjoyed the staff, they were all very nice and helpful. The spa a the Grand (Moon Palace) was top notch.
Moon Palace Bailey Wedding
Somehow I was booked to the wrong hotel
The beach was extremely disappointing and would not select this resort for that reason
GREAT POOL ACTIVITIES
WE ENJOYED OUR STAY . POOL STAFF WAS AMAZING!FRANCESICO (PANCHO),PATTY,MIRIAM,MONSERRAT,VICTORIA,ALDO,NICO,ALFREDO,MAGNO,AND OCTAVIO!! Great job..deserves a raise.
This was a honeymoon trip for me and my husband and we had an amazing time! The staff was great and the rooms were very clean. They had entertainment every night. We will definitely visit this place again!
Great but the amenities are a joke!
The hotel and staff was wonderful but do not be fooled or suckered into the amenities/"cash credit" at the resort. It basically adds up to the amount/total you would pay for any amenities that you might receive anywhere in the states. They raise the price to make it look like a deal but it is not! DO NOT BE A SUCKER!
What was expected!
Our experience pretty well matched our expectations. We were taking our 9 and 11 year olds so trying to decide between a large resort or smaller. We went large for more options for them. While this was probably a good choice when it came to that, it was so big that getting around it was time consuming and we ended up just saying forget going to some of the activities. The evening shows we went to were entertaining and enjoyable. We played mini golf daily and they loved the Flowrider. The food was just mediocre but that was again, what we expected for all the resorts. The two fine dining restaurants were booked the whole time we were there. The beach at Moon Palace was not nice, but since you can go to the other Palace resorts, Beach Palace was beautiful. A A few consistent problems were that the bars were way understaffed for the amount of people at the resorts. This was the case at Moon & Beach Palace. It was difficult to get service. Service at the restaurants was great! Another was that it was difficult to get our fridge restocked in our room with drinks as well. Also, while 24 hour room service is included, often times it was 2 hours plus wait time to get your order and besides the restaurants & buffets there were no quick service stations to grab something that wasn't sweet. If you are taking kids, stay at the Sunrise building. Overall though, we and our children had a good experience and enjoyed our vacation!
Golf cart- the way to go!
We stayed in the golf course villas and really enjoyed our stay. We didn't have an ocean view, but having our own golf cart opened so many opportunities for us that it was worth the trade off. Because we had our own transportation, we ate at many different restaurants with ease and went to a number of different pool areas on our trip. We are not golfers, but loved the golf course setting.
drinks were watered down. had to bring my own spirits. Jacuzzi was broke in room. No wash clothes the last 3 days. They ran out. Was refused towels for an excursion that they sponsored and it required towels. Could not eat at the restaurants that we wanted as they were booked by members. Asked to be placed in sunrise but they put us in Nizuc. Had to go out to the pool at 7 AM to get a spot near the pool. Beach was full of seaweed. The membership sales pitch was rediculous. 5 Sales people. they told us about 90 minutes. We were there 3 hours and 20 minutes. I felt like I was held hostage. Dont do it unless you want to buy into there membership which is not worth it in my opinion.
Moon palace Nizuc
This place was recommended by friends. We were disappointed upon arrival. We specifically booked for the sunrise section of the resort only to be put in the Nizuc section. Next the sales presentation that we were promised gifts that were changed. They told us 90 minutes but the actual sales pitch was 3 hours 20 minutes and 5 different sales people. Messed up our day and stressed us out. The pool was so crowded we had to go out at 7 am to reserve a chair. It was difficult to get towels. We didn't have wash clothes for the last 3 days. Complaining at the front desk did not resolve the problem. The drinks from the were watered down. I went to the bar and asked for an additional shot in a small glass. It was nearly all water. We had to bring our own alcohol for the drinks. And we are not big drinkers. Also talked to other guests with the same issue. The room was in need of repairs as the in room jacuzzi was broke. Having said all by that, we did enjoy our stay but we felt we overpaid for that level of services and accommodations that we received.
TripAdvisor Traveller Reviews
Great Family Resort
We went to Grand at Moon Palace with my parents ,check in was fast and efficient and our room was perfect facing the adult only pool.I reserved the JC Steak house and the French Restaurant both were great.food at Buffet was perfect and the dessert was outstanding .Our waiter was Emmanuel and he was Awesome ( he remembered our drinks after day 1 and took care of us every time we went to the Buffet).Resort is huge and the waterpark was great for families with kids+playrooms had their own Ice-cream shop.With our resort credit we went to Isla Mujeres and Swim with the dolphins for free and only paid 16% tax which was fantastic.This hotel is really Luxury and all staff were nice and helpful.The 24h coffeeshop was perfect and our waitress there wasTania Elizabeth Perez ,she remembered our coffees as well and she was always smily and welcoming.
I went to the Nizuc at Moon palace as well last year and I would go back again.
I highly recommend this hotel
Love Moon Palace
Great all inclusive resort. Service is amazing. Golf course is great. Take the time to hang out at the swing bar. The evening shows are very well done. Don't miss Momo Teppanyaki restaurant and the steak house at the New Grand
I had such a wonderful time at the Moon Palace Resort. I was there for a conference and really found the facility to be absolutely perfect for what we needed. It was large enough that there was always something to do and somewhere to go, but small enough that you didn't get lost. The building is immaculate both in design as well as in cleanliness, the food is delicious, and the staff are beyond friendly. I'd definitely recommend staying here again.
What can i say about this palace our first family holiday we stayed in the nizuc the lads in the lobby bar were amazing caterd for all our needs mad us feel real welcome so thank you luis miguel and miguel senior i would recommend the moon palce for any holiday it wont be long till we are back there
We spent a week at The Grand part of the hotel.
First impressions when you walk in are fantastic. No expense has been spared when doing this place up.
Our room had everything we could if wanted, hot tub, fully stocked mini bar, essentials like shampoo and conditioner.
Our room was visited at least 2 times a day by staff to clean, tidy, replace towels used during the day etc.
The first night we where there we didn't have the best experience with some of the staff at the Mexican restaurant on sight. The manager, chef and host where amazing however it wasn't a very busy night and we had to watch and listen to the staff talking about other customers.
We had a similar incident with one of the members of staff walking at the adults only pool. We where told by staff that we couldn't order food at the bar and a member of staff would come take our order. Long story short, We left after 20 minutes of being ignored.
Apart from this the rest of the staff at the Grand were amazing. So friendly and helpful and literally there for your every need.
The all inclusive service was wonderful. You can never go hungry. There is something for everyone.
I would like to see more vegan options at some of the restaurants as the hotel advertises that they cater for vegans but it's not that simple. Not every member of staff is aware of what a vegan is and in a few occasions we where still given cheese
Overall this is a wonderful place to stay and well worth a visit
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