Cancun

Moon Palace Cancun


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All Inclusive    

2018 Exceptional Values
Extra Value:
Receive up to a $1500 in Resort Credit (booking dates, travel dates, duration and usage restrictions may apply).
Free Symbolic Weddings: Restrictions apply. See applebeachbrides.com.
Honeymoon: Honeymoon dinner and one breakfast in bed (reservations required; restrictions apply).
Family: Two kids 12 and under Stay, Play, and Eat Free (valid 6/01-12/23/18)!

Spend an unforgettable vacation enjoying the secluded, natural beauty of Mexico. The luxurious Moon Palace Cancun is located approximately five miles south of the airport on Cancun's tranquil south shore, amidst 55-acres of lush tropical foliage. The all-inclusive dining section includes all meals including breakfast, lunch, dinner, and snacks at any of the buffet style and a la carte restaurants, as well as beverages including domestic beer, select international liquor brands, and international wines.

Moon Palace is a golfer's delight! The 27-hole Jack Nicklaus Signature Golf Course boasts a dynamic layout that challenges golfers to navigate through native vegetation, numerous wetlands, and strategically placed bunkers. Each of the three 9-hole courses offers a distinctive environment that tests professionals and amateurs alike.

The all-inclusive Moon Palace Cancun offers a variety of entertainment options for family members of every age and with different interests. There are non-stop activities including bicycling, basketball, beach volleyball, tennis, a teen's lounge, a FlowRider to try your surfing skills, and mini-golf. Enjoy a refreshing swim or soak in the sun at one of the seven sparkling pools. The kids will take to the special children's areas at the pools, while adults can swim up to the bar for a refreshing frozen drink or cocktail. A supervised kids' club provides a variety of fun daily activities to keep the kids engaged.

There are two distinctive sections to Moon Palace Cancun: The expansive Sunrise section with fun activities and pools at every turn, and the recently-renovated Nizuc section with its exclusive concierge-service level. Like your own private spa, your room will entice you with a double Whirlpool tub, 24-hour room service, and luxurious décor including a marble bathroom with glass-enclosed shower.

Book a Palace Wellness Suite in the Sunrise section for a balanced vacation experience, which promotes clean eating, physical and mental well-being, and physical fitness. These suites also feature a lineup of fitness activities and CHI beauty amenities, as well as direct access to a private pool via the room's terrace.

Additional services and amenities are available at other Palace Resorts in Cancun, Riviera Maya, and Cozumel! Explore all that this incredible area has to offer! (Le Blanc Spa Resort is excluded and transfers are not included.)

Find more information about Palace Resorts.

Learn more about Riviera Maya.


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HOTEL LOCATION
Moon Palace is on a 55 acre plot of land only 10 minutes from Cancun International Airport and 15 minutes from Cancun Island. This secluded resort complex is on Cancun's south shore, between mangroves and a pristine beach.
Address: KM 340
CANCUN, Q Roo
QR

MX
Local Phone: 011-529988816000
Toll Free Phone: 1-800-635-1836
Fax: 011-52-998-881-6001
HOTEL FACILITIES
Barber / Beauty Salon
Boutique Shops
Business Services
Car Rental
Concierge
Currency Exchange
Disco / Nightclub
Laundry / Dry Cleaning Service
Meeting Rooms
Parking(Complimentary)
Physician on Call
Shopping Mall Nearby (17 miles)
Pools
Number of Pools: 9
Outdoor Pools: 9     
Swim-up Bar
This hotel offers a spectacular pool area, the largest in Cancun. Features include 4 massive swim-up bars under a palapa roof, submerged lounge chairs.
Golf: ONSITE
Holes: 18
Lessons Available
Tennis
Number of Courts: 6
Outdoor Courts: 6
Lighted Courts: 6
Court Fee: Complimentary
Raquet Rental Fees: Complimentary
Water Sports on Site
Scuba: Additional Charge
Other Sports Available
Jogging Trail: Complimentary
Health Club / Spa
Aerobics: Complimentary
Massage: Additional Charge
Nautilus Equipment: Additional Charge
Sauna: Additional Charge
Spa: Additional Charge
Steam Room: Additional Charge
Manicure / Pedicure: Additional Charge
Facials: Additional Charge
HOTEL DETAILS
This magnificent beachfront property features an exclusive, secluded location among 55 acres of lushtropical foliage. Each room features a double jacuzzi and private balcony, strategically placed for spectacular views of the enchanting Caribbean. The Moon Palace features the largest swimming pool in Cancun, an amphi-theater, nightly entertainment, 13 restaurants, and 16 bars serving domestic and imported beverages. All rooms offer flat screens LCD TV's. Beach: The Moon Palace is nestled along a stretch of beach surrounded by beautiful coral. Perfect for snorkeling. New beach lounge area located in the Sunrise sections is now available to our guests. Check-in: 3:00 p.m.
Check-out: 12:00 p.m.
Total Rooms: 2314
Year Opened: 1996 Credit Cards: Visa, Master Card, American Express
HOTEL RESTRICTIONS
No topless bathing, no spring breakers. Restrictions apply for kids 17 and under when when using the Spa facilities & services. Please check with Spa on arrival.
ROOM TYPES
JUNIOR SUITE GOLF COURSE VIEW
Guestroom includes one king bed, a double whirlpool tub, a sitting area, and a screened, furnished terrace with golf views. Room also features a liquor dispenser, CHI bath amenities, 24-hour room service, and more.
Other Amenities -
Air Conditioning
Shower
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
Satellite
SUPERIOR DELUXE GARDEN
Room includes one king bed or two double beds, a bathroom with a double whirlpool tub and a separate shower, a sitting area, and a private balcony with luscious garden views. Room also features a liquor dispenser, 24-hour room service, and more.
Rollaways Available, Rollaway Charge:On request/No Charge
Crib Available, Crib Charge:
Other Amenities -
Air Conditioning
Shower
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
Satellite
SUPERIOR DELUXE GARDEN
Other Amenities -
AMBASSADOR SUITE
Suite includes one king bed, a living room with a sofa bed, a double whirlpool tub, adining room, and a private balcony with ocean views. Upgraded amenities include premium liquor, aromatherapy menu, 24-hour room service, free Wifi, and more.
Other Amenities -
Air Conditioning
Shower
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
Satellite
CONCIERGE ROOM
Room includes one king bed, a full bathroom with a double whirlpool tub and a separate shower, a sitting area, and a private balcony with ocean views. Upgraded amenities such as top-shelf liquour, private check-in, two 25-minute massages, and much more.
Other Amenities -
Air Conditioning
Shower
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
Satellite
WELLNESS SUITE
Suite includes one king bed or two double beds, a double whirlpool tub, a sitting area, and a furnished balcony with garden and pool views. Room also features direct access to a private pool, access to aqua bikes, a wellness sports kit, and more.
Other Amenities -
Air Conditioning
Shower
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
Satellite
SUPERIOR DELUXE OCEAN
Room includes one king bed or two double beds, a bathroom with a double whirlpool tub and a separate shower, a sitting area, and a private balcony with beautiful ocean views. Room also features a liquor dispenser, 24-hour room service, and more.
Other Amenities -
Air Conditioning
Shower
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
Satellite
SUPERIOR DELUXE OCEAN FRONT
Spacious guestroom includes one king bed, a bathroom with a shower and separate double whirlpool tub, a sitting area, and a private balcony for with amazing oceanfront views. Room also features 24-hour room service, a liquor dispenser, and more.
Rollaways Available, Rollaway Charge:
Other Amenities -
Air Conditioning
Shower
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
Satellite
DELUXE RESORT VIEW
Guestroom includes one king bed or two double beds, a private bathroom with a shower, and a double whirlpool tub. Room also features a sitting area, CHI bath amenities, a liquor dispenser, 24-hour room service, and a private balcony with resort views.
Other Amenities -
Air Conditioning
Shower
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
Satellite
FAMILY DELUXE
2 connecting Superior Deluxe Gardenview rooms. One room with a king bed and connecting room with 2 double beds; Double whirlpool tub; Welcome amenities for families, video game console; Special room service menu for kids. Garden view.
Other Amenities -
Air Conditioning
Shower
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
Satellite
DINING
Moon Palace Cancun features 1 meal plan options:
All Meals, Drinks & Tips-FULL
There are 13 Restaurants at Moon Palace Cancun:
Riviera Maya - Mexican cuisine a la carte
Caribbean - Located south of the Nizuc section, a la carte menu. International buffet breakfast 7:00 am - 11:30 am, International lunch buffet 12:30 pm - 4:00 pmDinner a la carte: 6:00 pm - 11:00 pm.
Palapa Fragata - Seafood buffet for lunch and Seafood a la carte for dinner.
La Tratto - Italian a la carte
Bugambillas - Mexican buffet for breakfast and lunch, Mexican a la carte for dinner.
El Manglar - International buffet for breakfast and lunch and Italian buffet for dinner.
Palapa Pelicanos - Grill buffet restaurant. Open for lunch and dinner.
Mo Mo No Hana - An a la carte dinner restaurant serving Oriental Cuisine.
Los Caporales - Mexican a la carte restaurant.
Palapa Barracuda - International buffet for breakfast and lunch, dinner steakhouse a la carte.
Palapa Delfines - Lunch and dinner grill.
La Gondola - International buffet for breakfast and Italian buffet for dinner.
Arrecifes - International buffet for breakfast and lunch and Brazilian buffet for dinner.
ACTIVITIES & ENTERTAINMENT
Daily Activities & Entertainment:
Scheduled Tours to Mayan Ruins and Area Attractions, Beachfront Reef Snorkeling, Beach Soccer, Volleyball, Ping Pong
Nightly Activities & Entertainment:
Evening Theme Parties (Latin Show, Hollywood Show, Hollywood Show, Tropical Show, Mexican Show, Cats, Moon Vision Show, Beach Party), Noir Nightclub, The Pub
CHILDREN'S PROGRAMS
Newly enhanced supervised Kids' Club! Arcade room, movie theater with concessions, beauty salon, dollhouse, mini-catwalk for girls.
Applicable Ages: 4-12 to years old
Program Fees: Complimentary

Children's Facilities
PlayGround
Game Room

Apple Vacations Customer Satisfaction Score
Hotel Average
What to expect
Food Quality
Comfort
Cleanliness
Service
2070 Recommend
2070 past Apple Vacationers would recommend Moon Palace Cancun to their friends and family



Latest Apple Vacations Review >>
TripAdvisor Web Reviews
Based on 23553reviews
What to expect
Location
Rooms
Service
Value



Apple Vacations Traveller Reviews
Moon Palace Riviera Cancun
JOSEPH Z.
Jul 04 2017
Overall this is a great hotel for the value. Clean, well maintained, friendly staff, food was great. The only negative I would say was the service. I'd give it a 6 out of 10. The sense of urgency at the pool was almost non existent. We'd order a drink and for the time it took for the server to bring it, we had already gone to the swim up bar 4 times. No joke. Room service took 2 hours and didn't even bring what we had ordered. Service in the restaurants was much better than the pool but went with empty water glasses most of the time. I know at an all inclusive tips are normally included in the fee but we ALWAYS tip extra. Even with extra tipping, the service was still subpar at the pool. It was almost like we were bothering them when we asked for drink or food. Maybe most people don't tip and the servers know they are going to get paid anyway? I don't know but this was the first time in Mexico that we had experienced a lake of customer service. I would however go back though know what to expect. The property is very nice and the Nizuc section I would highly recommend.
Customer Rating: 

Terrible beaches, loud AC BUT terrific staff and amazing spa
TABITHA R.
Jun 07 2017
The beaches at our resort were absolutely disgusting, quite a disappointment, luckily the pools at Moon Palace were nice. Also, the AC in our room was so loud. I enjoyed the staff, they were all very nice and helpful. The spa a the Grand (Moon Palace) was top notch.
Customer Rating: 

Moon Palace Bailey Wedding
JONATHAN S.
Apr 06 2017
Somehow I was booked to the wrong hotel
Customer Rating: 

JOSEPH D.
Feb 23 2017
The beach was extremely disappointing and would not select this resort for that reason
Customer Rating: 

GREAT POOL ACTIVITIES
KATHERINE B.
Feb 11 2017
WE ENJOYED OUR STAY . POOL STAFF WAS AMAZING!FRANCESICO (PANCHO),PATTY,MIRIAM,MONSERRAT,VICTORIA,ALDO,NICO,ALFREDO,MAGNO,AND OCTAVIO!! Great job..deserves a raise.
Customer Rating: 

Amazing!
JORDAN M.
Feb 04 2017
This was a honeymoon trip for me and my husband and we had an amazing time! The staff was great and the rooms were very clean. They had entertainment every night. We will definitely visit this place again!
Customer Rating: 

Great but the amenities are a joke!
GREGORY H.
Sep 13 2016
The hotel and staff was wonderful but do not be fooled or suckered into the amenities/"cash credit" at the resort. It basically adds up to the amount/total you would pay for any amenities that you might receive anywhere in the states. They raise the price to make it look like a deal but it is not! DO NOT BE A SUCKER!
Customer Rating: 

What was expected!
JEREMY B.
Aug 15 2016
Our experience pretty well matched our expectations. We were taking our 9 and 11 year olds so trying to decide between a large resort or smaller. We went large for more options for them. While this was probably a good choice when it came to that, it was so big that getting around it was time consuming and we ended up just saying forget going to some of the activities. The evening shows we went to were entertaining and enjoyable. We played mini golf daily and they loved the Flowrider. The food was just mediocre but that was again, what we expected for all the resorts. The two fine dining restaurants were booked the whole time we were there. The beach at Moon Palace was not nice, but since you can go to the other Palace resorts, Beach Palace was beautiful. A A few consistent problems were that the bars were way understaffed for the amount of people at the resorts. This was the case at Moon & Beach Palace. It was difficult to get service. Service at the restaurants was great! Another was that it was difficult to get our fridge restocked in our room with drinks as well. Also, while 24 hour room service is included, often times it was 2 hours plus wait time to get your order and besides the restaurants & buffets there were no quick service stations to grab something that wasn't sweet. If you are taking kids, stay at the Sunrise building. Overall though, we and our children had a good experience and enjoyed our vacation!
Customer Rating: 

Golf cart- the way to go!
MATTHEW W.
Aug 02 2016
We stayed in the golf course villas and really enjoyed our stay. We didn't have an ocean view, but having our own golf cart opened so many opportunities for us that it was worth the trade off. Because we had our own transportation, we ate at many different restaurants with ease and went to a number of different pool areas on our trip. We are not golfers, but loved the golf course setting.
Customer Rating: 

ecpected more
MICHAEL B.
Apr 28 2016
drinks were watered down. had to bring my own spirits. Jacuzzi was broke in room. No wash clothes the last 3 days. They ran out. Was refused towels for an excursion that they sponsored and it required towels. Could not eat at the restaurants that we wanted as they were booked by members. Asked to be placed in sunrise but they put us in Nizuc. Had to go out to the pool at 7 AM to get a spot near the pool. Beach was full of seaweed. The membership sales pitch was rediculous. 5 Sales people. they told us about 90 minutes. We were there 3 hours and 20 minutes. I felt like I was held hostage. Dont do it unless you want to buy into there membership which is not worth it in my opinion.
Customer Rating: 

Moon palace Nizuc
MICHAEL B.
Apr 01 2016
This place was recommended by friends. We were disappointed upon arrival. We specifically booked for the sunrise section of the resort only to be put in the Nizuc section. Next the sales presentation that we were promised gifts that were changed. They told us 90 minutes but the actual sales pitch was 3 hours 20 minutes and 5 different sales people. Messed up our day and stressed us out. The pool was so crowded we had to go out at 7 am to reserve a chair. It was difficult to get towels. We didn't have wash clothes for the last 3 days. Complaining at the front desk did not resolve the problem. The drinks from the were watered down. I went to the bar and asked for an additional shot in a small glass. It was nearly all water. We had to bring our own alcohol for the drinks. And we are not big drinkers. Also talked to other guests with the same issue. The room was in need of repairs as the in room jacuzzi was broke. Having said all by that, we did enjoy our stay but we felt we overpaid for that level of services and accommodations that we received.
Customer Rating: 

TripAdvisor Traveller Reviews
Love the Moon Palace!
jRS155043, Saskatoon, Canada
Tue Jan 23 03:47:50 EST 2018
Awesome vacation! Love the facilities, rooms, restaurants, pools, gym, and spa. Favorite place to eat was Carribean . Thanks to Arelli for always greeting us with your warm smile and attentive service. Everyone at that restaurant gave us amazing service so we always went back there for breakfast and lunch! Great job to all the staff there.. even the guy who made our daily eggs, and the man at lunch who happily cooked us a burger! Thankyou. Please tip these hard working people. Food is amazing everywhere. Pools were great everywhere and the waterslides were closed but we didn't care. Lots to do and my kids were mostly happy just swimming in the pool. Maid service was excellent. Really.. nothing to complain about. We even made the most out of the cloudy cool weather.

Not a 5 Star
lisa_rodier, Calgary, Canada
Tue Jan 23 02:59:57 EST 2018
I would definitely rate this resort as no more than a descent 3 star. Always start with the good! - Beds and pillows are super comfortable - Rooms are spacious enough. There was ourselves and our daughter in the room and we were fine. - Wifi is really good throughout the resort - Grounds are beautiful and quite well maintained. The resort consists of 3 hotels but they have shuttles between each one. - Beach is great, nice white sand and lots of chairs with great bar service - 24 hour deli at all 3 sections of the resort is great once all of the restaurants are closed - A la carts do not require much of a dress code which was nice so you men out there don't have to pack your dress shoes or dress pants. Lol. - First come, first serve at the restaurants, no need to figure out your week of eating and booking the restaurants as soon as you get there. - Bell staff is amazing and super helpful - hats off to them for sure! Not so great..... - The resort is very secluded from everything so if you want to venture out, you have no choice but to to take a taxi or rent a car to go into Cancun. The cost is 400 pesos per 1-4 people one way, 800 pesos for 5-8 people and then an extra 50 pesos per person after that. There is no negotiating with this - the prices are set. The larger the group going into town, the more cost effective it is. If you are a party of 2 or 4 people, a round trip by taxi into Cancun would be about $80.00US. - Don't get super excited about the resort credits that they offer as using them is really quite hard and expensive. The excursions they offer on resort credits wind up costing you the same price after you pay their 16% tax as you would have booked it on your own. They also only offer the not so great excursions with these credits and then try to up sell you on the "better" ones. If you plan on using the credits for the spa or massage please know that all of the popular massages (deep tissue, relaxing, etc) are not able to be used with your full credit, only 1/2 of the price can be applied. You can also use your credits to purchase products at the gift store, but everything is marked up at least 400% so you wind up paying full price in the end (example - 100 credits for a scent defuser winds up costing $16.00 US in taxes - this can be bought at Pier 1 back home for the same price. - Shops are super expensive at the resort.....for instance $9.00 for a bag of chips, $25.00 for a souvenir coffee mug! Go to Market 28 or Isla Mujeres for any souvenirs! - The food in the buffets at the Sunrise section is kind of mediocre, Nizuc section a bit better. - If you book at the Sunrise or the Nizuc section, you are not allowed to enter the Grand section (which is the one that has the lazy river and water slides) so if you plan on going with children, you may want to consider booking into the Grand section of the resort so you have access to all amenities and restaurants. Alternatively, they will let you use $200 resort credits to go onto the Grand section for a day but don't forget, they will charge you the 16% tax so you will still pay $32.00 US to go there. They will offer you a 1 1/2 hour time share tour when you check in and throw in a day at the Grand for your time but that didn't interest us. - Food in the restaurants was nicely spiced (except for the Brazilian) but was cold most times. - Mexican at the Nizuc was horrible, got sick at the Japanese (Momo). Highly recommend going to Isla Mujeres on your own instead of using your credits. We were there for a wedding party - some booked through the resort on credits and some of us took a taxi to the pier that you walk on (by the hotel zone) and went on our own. The group that went through the resort only had an hour to rent golf carts and tour around while those of us who did it on our own, had a full day of driving around the island, went for lunch, saw all of the sites and shopped. We will not be returning back to this resort - lower your expectations if you do plan to book through this hotel and plan to spend a lot of extra money if you like to adventure off resort.

HUGE beautiful resort with exceptional staff
SandyBeachesAhoy, Vermont
Tue Jan 23 01:56:11 EST 2018
The only reason it doesn't get a 5 out of 5 is because of the beach, and the amounts of seaweed that washed up on the beach. We actually took a $25.00 taxi ride (one-way) to Beach Palace so we could have some quality beach time during our vacation. The restaurants and the staff are top notch. The Brazilian Steak House and Momo's are a must visit. We did concierge level and that was nice; however, not sure if it was worth the extra money. This was our first time in Cancun and we are headed back, this time to RIU Palace Las Americas. We are looking for a smaller resort with a nice beach without giving up to many of the amenities. ZERO complaints other than the beach, well maybe the walking because the place is HUGE! Good news is that you can go to Beach Palace and Sun Palace if you want a good beach. Just be ready to pay for the taxi!

polarising opinions
hrichards22018, Warrington, United Kingdom
Mon Jan 22 23:40:32 EST 2018
On one hand this resort was fabulous, staff were fantastic, attentive, naturally friendly, facilities for all ranges were top notch, with the three hotels aimed at slightly different audiences, my 16yr old had the best holiday ever,proper facilities aimed at his age, we hardly ever seen him but never felt the need to worry, really can't fault, UNTIL you want to make a small complaint, went to the guest services to ask to speak to management, i was told they didn't speak to guests directly, but someone would come back to me with an answer, two days later, same conversation, still waiting, we also took a tour of the Grand and were looking to become elite members, however trying to get in touch with them since returning is impossible, 3 wasted hours on the phone, and countless emails, still nothing, 3 stars is based on best holiday/resort ever, however worst communication ever when things go wrong or when you're out of sight. Also one negative, in order to have a sun bed by the pool(any bed) you need to set the alarm and get up to do the towel thing, at such an upmarket resort this is so old fashioned, so many beds are empty all day but they have a towel on them????

Clean, beautiful, and huge
Malgorzata L,
Mon Jan 22 16:51:03 EST 2018
This is a huge hotel with nice, big rooms. The stuff was kind, polite, very helpful and funny! Great room service. Great swimming pool service. The rooms were always clean, bathrooms were clean, the lobby was super clean smelled good always. Food was amazing not a single complaint, as well as lots of different food to choose from.



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