TripAdvisor Traveller Reviews
Avoid Until Renovation Complete and Services Improve
We booked several months ahead. A couple weeks before, we discovered that they had started renovation. Called hotel for details and decided to go ahead with stay. We were promised and received a...
We booked several months ahead. A couple weeks before, we discovered that they had started renovation. Called hotel for details and decided to go ahead with stay. We were promised and received a renovated room. The floors were new, the doorwall to the balcony was new, the paint was new, the plumbing fixtures and sink counters were new, the ceiling fan was new. Not sure if A/C was new, but it worked fine. What was NOT renovated: the bathroom door that didn't close, the phone that didn't work, the shower light that didn't work, the shower curtain that was too short (causing water all over bathroom floor). Reported all of these the first day and weren't fixed when we checked out six days later. The phone repair guy worked on it an hour and left without fixing it. Other things not renovated, but more tolerable: the beach towels worn to point of being rags, functional but well battered room furniture, and most of the restaurants (only two were open). We were on all-inclusive plan - the food and drinks were very good to excellent - but with four of six restaurants closed, the choices were limited. Only one (the Mangrove) was open for breakfast and lunch and the service there was occasionally good, but usually horrible - crossed up orders, forgotten drinks, long delays in taking orders and delivery of them. Service at Japanese restaurant was excellent, as was Turtle Sports Bar and Pool Bar for drinks. Loved the ocean view from our room. Pool area was nice, but renovation still underway. Beach was OK - rocky bottom in the water was the downer. The room was cleaned OK daily, but had to visit front desk every day to get missing towels.
Stay Away from Sugar Bay
We had a wedding a Sugar Bay Resort & Spa - and honestly I would stay away. While the wedding was beautiful & the photographer was awesome!, we are still trying to get refunds for guests who...
We had a wedding a Sugar Bay Resort & Spa - and honestly I would stay away. While the wedding was beautiful & the photographer was awesome!, we are still trying to get refunds for guests who overpaid. There reservations lost wedding party reservations, overcharged guests, and couldn't find deposits made. Of course now we can't even get a hold of the resort to issue refunds for guests.
Several days the resort didn't even have clean towels for our guests, some of guest had a water leak the day of our wedding and couldn't even shower. Room cleaning, is a joke - they would take your towels and not even replenish! The construction crew starts at 7am everyday and no regard for cleanliness..Ie Toilets hanging outsides room. The sewage smell near the spa is almost unbearable - Trust me you don't want to be enjoying a massage with that smell in the air! The spa is falling apart - the pedicure chair lifted out of the ground.
If your looking for a resort the really wants your day to be special, this is not the place. You have to ask for all the things in your wedding package to be delivered. They is no regard for the fact you have spent a ton of money to have your special day there.
Pros - some of the bar staff/the activities director and food were great! Ask for a renovated room. Definitely only a 2 star hotel.
Spend your money elsewhere!!
I understand the hotel is undergoing a renovation but, my husband and I are staying in a deserted building. I have not seen another person in this building all week. The light on our balcony does not...
I understand the hotel is undergoing a renovation but, my husband and I are staying in a deserted building. I have not seen another person in this building all week. The light on our balcony does not work. The exit near our room has been boarded up as well as the only elevator in the whole building. We have to walk though the entire building to get out. The jack hammering starts promptly at 8am. The bathtub is dirty..the carpets are torn, there are never enough towels when housekeeping "cleans" the room. It either takes hours to get replacement towels or you get some excuse about the dryer didn't dry them in time. There are only two restaurants opened and the food when they aren't sold out is mediocre at best. Thankfully I did not pay for the all inclusive food! I called the hotel prior to coming down inquiring about upgrading to an all inclusive package and the woman that answer the phone was rude and uninterested in helping me. I was put on hold for approximately 15 minutes only to be told there was nobody available to help me. Some of the staff has been very friendly but most of the staff could not be bothered to say hello. The one redeeming part of this place are the on property cats! They are friendly and cute!! I don't normally slam a place this hard but the amount of $$ I paid to stay here is not worth the aggravation and inconvenience. This remodel is poorly executed and unfortunately the guests suffer.
It's a laid back island experience...
Everyone expects something different. So when you stay at a place that has its own distinct personality, you are going to get a range of perspectives. The shambling laid back pace of the local...
Everyone expects something different. So when you stay at a place that has its own distinct personality, you are going to get a range of perspectives. The shambling laid back pace of the local staff also has a range.
Jimenez will great you with the biggest and sincerest of smiles each time you meet him and he will genuinely concern himself with your well being.
Jackie will serve your breakfast and lunch just like your familiar local cafe staff. She's right on top of your needs as she serves you in that warm and welcome way.
The pool bartender, name unknown only because I don't see well without my glasses and the bar is so boisterous it's hard to catch a name...she will mix yo
u her version of a sunrise with copious amounts of rum in a mango mixture which will delight your thirst buds.
All the staff is great from housekeeping to desk staff to hosts to even Pepito.
What adds to the enjoyment is the guests. The place really stimulates a common experience where many friendly exchanges took place.
Does the place have warts...most things said here are true but only if you look closer will you hear the truth.
I'd go back again tomorrow if I could but if you are expecting a fantasy island experience or wish to share your vacation with a staff who will bend to your will with detached star chines or you prefer your fellow guests overly imbibed, loudly rude and snarky...then this isn't your place.
Climate is what you expect weather is what you get.
I had a wonderful time.
NEED MAJOR UPDATING
Me and my husband went for our Honeymoon in August 2014. When we got there the room was not ready which was strange since our flight was delayed a day. The room was suppose tro be dressed for a...
Me and my husband went for our Honeymoon in August 2014. When we got there the room was not ready which was strange since our flight was delayed a day. The room was suppose tro be dressed for a honeymoon with champaign and all, there was NOTHING in the room!! The people were nice but the place needs a major makeover, The Food was in my option the WORST. ever!!!!! To be honest St Thomas was so beautiful but staying at Sugar Bay killed my idea of my honeymoon. I would not recommend anyone stay there if they are between 18-40. Sorry,
I had to be honest.
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