I had a blast!!! I would for sure come back. I arrived May 15th and left May 20th. Ashmah was the best bar tender and made the pool bar the best time ever!!! There was one pool bartender that left 3 times. One time there was 15+ people at the bar with no drinks and not happy. I loved the food. Advertised is 6 restaurants which was not the case due to slow season. Nothing really to do at night. Pool bar is closed at 6pm and closes earlier some nights, A DJ one night and a carnival night was fun with diner on the pool and a live band. You should have a live band every night or at least a guy with steel drums or a guitar. Main bar in resort closes at midnight. I met great people all over the US and I was traveling solo. I stayed in room 127 which was awesome!!! They upgraded me free for my 40th Birthday. Loved the Iguana's, Chickens/Roosters and ducks. So much fun!!! You will have a blast with the fun island drinks. All inclusive is the way to go. If you are coming to relax this is the place. They did not have room service at least from what I heard. I tipped 5 dollars a day and my fridge was filled with beer and water. A little tipping goes a long way. I was always approached with a hello and smile. The Hibachi restaurant was the best way to celebrate my 40th!!! Breakfasts are great!!! I can't stand all the poor reviews. Yes you are on an exotic island and there will be bugs, snakes, iguana's, chickens and roosters. If you are afraid, stay and home. My room was VERY clean. Every day the room was cleaned and bed made. The only suggestion I can add is offer pool side cocktail service. That would upgrade the trip to 5 stars. Whatever the case... I love this place. I will be back for my 41st birthday. This was paradise. The negative reviews are from picky unhappy people that want to point out anything bad. If you go wanting to have a blast and fun, just do it. You guys were great. Cheers!!!!!!!!!!!!!!
My friend and I stayed here for a very much needed vacation after our third year of med school and had the most amazing and relaxing time! It is not the first time I was there, and definitely will not be the last! Everyone at the hotel was extremely welcoming, friendly and helpful. All of the employees were always looking out for us- one of the bell hops specifically was always asking if we were drinking enough water and wearing enough sun screen. The accommodations were wonderful- we have certain specific dietary restrictions and they provided what we needed in our room and everyone in the dining room patiently answered our questions. It was very comfortable and clean and beautiful all at the same time. We especially loved the views from all parts of the hotel and loved just relaxing by the pool and beach. There are many activities as well that go on throughout the day. Overall, it was an amazing 5 day vacation!
After a long day of dealing with security checks, long lines, cramped seats and more people than I thought possible to fit on a plane we arrived in St. Thomas. The travel agent had arranged for transportation to take us to Sugar Bay. After being greeted by an unbelievably friendly staff we were taken to our accommodations. The room was extremely clean and comfortable with a balcony that overlooked beautiful Water Bay.
After unpacking we strolled down to the Mangrove Restaurant for a late lunch. We were greeted by Cora who instantly made us feel at home with a sincerity that could only be associated with going to your favorite aunts house. The overall atmosphere at this particular on premises restaurant was casual and comfortable. The salad bar was filled with a variety of vegetables, fruits and toppings. The entree's were quickly served and a delight to the taste buds. Cora and the rest of the staff turned an afternoon lunch into a pleasant dining experience. As this was our first time to St. Thomas they answered all of our questions concerning activities, shopping and transportation. Over the course of the next 5 days we found the rest of the restaurants on the Sugar Bay Resort property to be just as inviting and tasty as our first lunch.
There are daily activities suitable for all children and adults. From nature trails to snorkeling or just floating up to the poolside bar for a Painkiller, Rum Punch or spring water there is something for everyone.
On day 3 of our stay we met Charles the Loss Prevention manager of the resort at "Carnival", a weekly evening entertainment program at the resort. He has been in law for over 25 years and retired early to St. Thomas from Texas. Charles was an absolute pleasure to talk to and made us feel at home. He informed us that superior "service" and "customer satisfaction" are at the top of the list for Sugar Bay. After our stay I have to agree.
If you are looking for a comfortable, friendly, easy going place to stay I could not recommend anyplace better than Sugar Bay Resort and Spa. The new management team has done an exemplary job of room renovations and property improvements. The resort doesn't have all the "glitz" and "glamour" of some newer places but it doesn't need to.....solid character speaks for itself.
We spent a week at Sugar Bay for my son and daughter in-laws wedding. We were nervous as the property was a Dreams resort when they set things up. We had 50+ people in our party. Upon arrival we were pleasantly surprised. The property is beautiful situated on the side of a mountain sloping into the sea. Although not a new resort, the rooms had been recently remodeled and updated, and some were actually being repainted as our group checked out. There were probably a few rooms with limited views, but all that I was in from our group had pretty spectacular views. Don't pay attention to the people saying it needed repairs. It is a well kept property in a tropical climate, meaning I saw a thing or two that could use attention, but they appeared to be addressing any of the little things I had noticed.
The number one thing you will find if you stay here is how wonderful the workers are. The bell hops, the front desk, the bartenders, the waiters and waitresses, the cooks, cleaning staff, and the manager were all so friendly, helpful, and attentive. I wish I was better with names as I would like to tell a few how enjoyable they made our stay.
It is off season I guess so other than our group there were not many guests, and a few of the places in Charlotte Amalie were closed for the season. There are 92 steps down to the pool, beach area, or a shuttle bus that drives you up or down. We needed the exercise from eating so much (the food was well above average for a resort) and the beach drinks at the bar so only used the bus a couple times. The steps are in the shade and you walk through a beautiful tropical setting so that helps.
As for the wedding, it was wonderful, location, food, service, just an overall great affair.
Bottom line, I am sure there are more luxurious, fancy resorts on the island, but if you want a clean, beautiful, well kept, quiet resort to relax, unwind, eat good food, and be treated like royalty by the staff, I don't think you will be dissapointed.
We were hesitant to book our 8 day stay here because of some of the reviews...but I seriously have no idea what those people were even talking about. The staff are super friendly, the food was great, the atmosphere was awesome, our room was great with a beautiful view. I have nothing bad to say about our experience at all. We will definitely be back!!!