I was there for my daughter's wedding and everything was so nice! The staff was amazing and the general manager, his wife and son were awesome hosts and hostess. I enjoyed this trip so well I am definitely going back! If someone had a bad day you would never know it, family oriented vacation spot. Even though they just switched over from Dreams their were a few glitches but never the less we have the best time of our lives. I came with a party of 70.
We were here last year at this time and this time around was great. Last year was also great. The staff is wonderful, from Jewel at the front desk to Maurice taking us to our room we were treated special. The only hiccup was when we left. Apparently early mornings are not a favorite. Getting a taxi took unusually long,we waited more than 30 minutes. All in all Sugar Bay is really nice. The beach is small but never was crowded during our stay. We played group trivia one night in the bar and had a good time. We were there for a conference and the meeting rooms are nice but they do need to work on the wifi access, it is quite weak. The food was good,not outstanding but good. Nice selection for breakfast, especially the omelette bar. You should stay here.
Let me start by saying that I had a wonderful time in St Thomas and at Sugar Bay Resort and Spa. The staff, management, wedding department and general manager were all wonderful and engaging. Initially, I did have my concerns since it was no longer a Dreams resort and there was a change in management.
Starting with my concerns:
1) There were bugs in my room and the GM send housekeeping and an exterminator, after that, I didn't see anymore critters.
2) Next, they were switching over the phone lines on the resort so we couldn't use the phones in some of the rooms. I had to use my cell phone to call the front desk or walk there for any requests, extra towels, etc
3) Front desk should go over the resort with the guests, location of restaurants, pool, bars, etc and option to take the stairs, shuttle, etc. Provide an overview of the resort and map location of everything
4) No option for room service. Disappointing not being able to order food or get anything after the restaurants close at 10pm
Despite those concerns, everything else was wonderful, the food was delicious and I had the BEST WEDDING EVER. My wedding coordinator Pam Smith was so nice and made me feel comfortable and assured that everything will be fine. They honored the Dreams contracts and did everything to go above and beyond. I had over 70 guests and they handled it flawlessly. The wedding, reception, food, communication, etc was great and I would not change anything.
If we had a concern, they wanted to know about it so they can try to rectify the issue immediately or accommodate as appropriate. Also, our rooms were upgraded.
Overall, this is still is great resort and is still in the process of making updates/changes since the management change. It can only get better from what I have experienced. They made sure that my wedding did not slack because of it. Give them a chance and you do not need to worry about finding another location for your wedding. It will go smoothly and the original staff is still there to assist.
Final bonus, I was offered a certificate to come back for FREE for our anniversary next year. We will most definitely return with several of our guests who enjoyed themselves and invited themselves to come back with us!!!!
Just remember, you can't please them all and some will complain if it is too quiet and/or if it is too loud. It is a laid back and quiet resort but I think most of the island is that way.
We took a large group to Sugar Bay as an employee recognition trip, and all came away very impressed with the resort and the experience.
The staff, service, facilities, food and property all exceeded our expectations. We booked the resort prior to its transition from a Dreams property and had concerns due to some of the online reviews. All for naught.
The staff truly went above and beyond the call of duty. They stayed very focused on making our experience a positive one, and their continued attentiveness to superior service was noted by all who attended. They even cooked our fresh-caught fish from the dayâ€™s excursion!
The property is a gem as well, including a beautiful beach area. The rooms are nicely remodeled, very comfortable, and offer fantastic views. The facilities fit the bill perfectly for the variety of gatherings we hosted, from social dinners to business meetings. And all of the food and beverage was superb.
If I had one piece of constructive feedback, it would be that the pool area could use some updating. But I expect this is already part of an overall plan to be completed as the guest rooms have been, as time and budget permit.
We do an employee recognition trip each year so we have many great sites for comparison, and Sugar Bay Resort and Spa was everything we were hoping for. We would definitely return, and highly recommend it.
Had lots of fun staff was very friendly. Rooms were great. The view was amazing. The pool area was to die for. Wished the floor was carpeted instead of the cold floor. Also should of had better parking for those who drove.