TripAdvisor Traveller Reviews
I couldn't wait to write a great review of the resort and reading so many negative reviews. I booked our trip in September for a December arrival and then read reviews weekly to determine if I...
I couldn't wait to write a great review of the resort and reading so many negative reviews. I booked our trip in September for a December arrival and then read reviews weekly to determine if I needed to cancel. I decided we should just take a chance on the resort and so glad we did.
First, I bought round trip transfers to the resort for $130. This is completely not necessary because you can get a ride to the resort for $15 per person. Don't waste your time on transfers!
When we arrived at the resort, it was decorated for Christmas. Our room was ready and we were greeted with champagne.
We were given a newly renovated room that overlooked the bay. The a/c was on and the room was nice and cool when we entered. We never hot water every day and I never noticed any color in the water. We received clean towels every day.
The pool area is nice and the drinks are fabulous. The beach is small but very nice for snorkeling. Be sure to bring shoes for the beach. You can not wade out into the water without shoes. It's very rocky and the water drops off quickly but the water is so clear and beautiful. The pool is away from the rooms but shuttles run from the lobby to the pool area daily It's a short walk down to the pool and we usually waited for a shuttle back up to our room.
We checked out on Thursday at 11 but our flight was not until 5:30. We were allowed to keep our all inclusive bracelets and enjoy the pool and bar for the day. We were able to shower at the spa near the pool to prepare for our ride to the airport. This was a bonus as we were able to have drinks and lunch even after check out.
During our stay, two restaurants were open for dinner, a hibatchi style and an Italian/French style. Both were good.
We took a catamaran ride around St John and a private island on Tuesday. We were able to make reservations at the resort. The name is The Coconut. Let Ross and Kevin ride you around the beautiful islands and serve you painkillers all day.
Construction was taking place on the other rooms and it started at 8 a.m. daily. If you are a late sleeper or traveling from the west coat, you may want to wait a few months before staying here. I would go back tomorrow! I considered the noise my "wake up call" to start my day and enjoy the beauty of islands!
If you are looking for night life and lots to do, this is not your ideal vacation. St. Thomas in general has little to offer other than some high end shops like Gucci and Louis Vuitton where the large cruise ships dock. The locals shop at Kmart. If you are looking for a place where you can relax on the beach with a great view and a frozen drink in your hand, check out Sugar Bay. We will be back!
Sugar Bay A OK
We just came back from Sugar Bay for 11 days and it was a very nice stay. Saw a ton of reviews here that were bad and wanted to change my reservations but stayed with it and glad we did. People were...
We just came back from Sugar Bay for 11 days and it was a very nice stay. Saw a ton of reviews here that were bad and wanted to change my reservations but stayed with it and glad we did. People were saying staff was rude but we saw none of that. From check in to check out everyone was super friendly and helpful and always greeted you with a smile.
Check in was easy and fast. Tracy at the desk was the best. Told us everything about the hotel and was super friendly. The only glitch at check in was they tried to charge use 109 for all inclusive That we already paid for. Got my documents out and in a few minutes it was all straightened out. I don't know how you book your trips but through my travel agent it was only $25 per person a night and well worth the price even if you pay them at the desk for 109 a night. Been to a ton of all inclusive resorts and the food here was great. The Prime rib was very good on par with one of my favorite places at home. The rib eye was great and so on. Go with the all inclusive even if you just have one meal at the hotel a day. It's expensive if you pay as you go plus with drinks you can't beat it.
Sure there was construction going on but it never bothered us. Wasn't a big deal and most of the restaurants were closed. Don't know if they will have it all ready to be Dreams in time but once everything is open you can't go wrong.
Also people were complaining about no water and you have to buy it. Not the case at least if you have all inclusive. All the water in the room we wanted and on the second floor they have a snack bar with great sandwiches awesome pastries, all the water you wanted and juice you could want and more. The only thing is they close by 10 o'clock and you have to get there early to stock up.
If you want a party place this is not for you. Good times, met good friends, Lots of relaxing, good food and more. yep everything closes early around 10 or 11pm. Not much to do after that. My only complaint is no entertainment. Been to alot of AI;s that always had shows every night. Some corny some really good but all entertaining. Not the case here. They showed movies at night WOO HOO go to your room and watch a movie. They also had Karaoke (not my thing) and they had a Caribbean night on Thursdays. No big deal but still entertaining.
To wrap up remember your on Island time. Be nice to the staff and they will be awesome for you. If you yell at every little thing at them they will do the same to you. Just like I do at my job at home.
Yes I would go back If the price is right but I think after everything is said and done and they change to Dreams It will be a bit more expensive. Book now and save a buck. I would recommend this place at this point for couple 40"s plus for a great relaxing vacations. Hit me up for questions if you like at firstname.lastname@example.org
Stayed here in October around the 4th. Horrible! No hot water the entire trip. Food sucks, everyone has an attitude, iguanas all on the tables, no entertainment, bring bug spray no telling what was...
Stayed here in October around the 4th. Horrible! No hot water the entire trip. Food sucks, everyone has an attitude, iguanas all on the tables, no entertainment, bring bug spray no telling what was biting me, rooms are being done over, but half looks new and the rest of the room looks horrible. That bathroom rack fell on my head. Not to mention it was heavy iron. They didn't even care. I should have sued them. This was the worst place ever. Never going back to St. THOMAS ever again. Dump!
Not ready for prime time (or prime dollars)
I can give the hotel 3 stars because we got such a good price and knew before we went construction was ongoing. One couple was shocked as their travel agent told them it was almost completed! Not...
I can give the hotel 3 stars because we got such a good price and knew before we went construction was ongoing. One couple was shocked as their travel agent told them it was almost completed! Not even close-wouldn't return for the Dreams price until next Dec. Our room was ready and remodeled, but had old crummy lamp shades? The staff were very accommodating and we found service to be quite good, esp. Steve at the lobby bar, Kendal at the pool, and Lowell and Moses our servers at Portofino Restaurant. The Asian restaurant food was below average and served on PLASTIC plates, even the salads and dessert. Nothing says fine dining like plastic, and this includes the coffee cups at breakfast. The views are fabulous and the beach got all new sand from Barbados(so we were told) and is good for snorkeling, bring water shoes as it is rocky. Would not consider returning for 8-12 months.
For one the hotel is under construction..but they still did not respect the patrons there. They were drilling right by the bar during a couple's wedding, during karaoke and without any...
For one the hotel is under construction..but they still did not respect the patrons there. They were drilling right by the bar during a couple's wedding, during karaoke and without any regard for people trying to enjoy their vacation. There was lots of open materials, holes in the floor, cranes and blocked walkways which they made no attempt to shield patrons from...
The room was NOT clean and even after we asked repeatedly they did not clean it.
The front desk workers all had bad attitudes with the exception of the manager who was extremely hospitable. Even the servers at the restaurants were snappy and had awful service.
Dealing with reservations was a complete joke, we got the correct rate but never received an email confirmation. When we added people to the reservations their names were not in the system when we arrived although they did "after the fact" accommodate us with a pull away bed in the room.
The food was good,but realize you do not get anything but breakfast the day you checkout and nothing but dinner the day you check in. The sushi was GREAT but you have to wait forever to get it... The views were fantastic but the rooms are still outdated, not sanitary and cheap looking (even with the upgrade and new construction especially for what you are paying for).
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