TripAdvisor Traveller Reviews
Spend your money elsewhere!!
I understand the hotel is undergoing a renovation but, my husband and I are staying in a deserted building. I have not seen another person in this building all week. The light on our balcony does not...
I understand the hotel is undergoing a renovation but, my husband and I are staying in a deserted building. I have not seen another person in this building all week. The light on our balcony does not work. The exit near our room has been boarded up as well as the only elevator in the whole building. We have to walk though the entire building to get out. The jack hammering starts promptly at 8am. The bathtub is dirty..the carpets are torn, there are never enough towels when housekeeping "cleans" the room. It either takes hours to get replacement towels or you get some excuse about the dryer didn't dry them in time. There are only two restaurants opened and the food when they aren't sold out is mediocre at best. Thankfully I did not pay for the all inclusive food! I called the hotel prior to coming down inquiring about upgrading to an all inclusive package and the woman that answer the phone was rude and uninterested in helping me. I was put on hold for approximately 15 minutes only to be told there was nobody available to help me. Some of the staff has been very friendly but most of the staff could not be bothered to say hello. The one redeeming part of this place are the on property cats! They are friendly and cute!! I don't normally slam a place this hard but the amount of $$ I paid to stay here is not worth the aggravation and inconvenience. This remodel is poorly executed and unfortunately the guests suffer.
It's a laid back island experience...
Everyone expects something different. So when you stay at a place that has its own distinct personality, you are going to get a range of perspectives. The shambling laid back pace of the local...
Everyone expects something different. So when you stay at a place that has its own distinct personality, you are going to get a range of perspectives. The shambling laid back pace of the local staff also has a range.
Jimenez will great you with the biggest and sincerest of smiles each time you meet him and he will genuinely concern himself with your well being.
Jackie will serve your breakfast and lunch just like your familiar local cafe staff. She's right on top of your needs as she serves you in that warm and welcome way.
The pool bartender, name unknown only because I don't see well without my glasses and the bar is so boisterous it's hard to catch a name...she will mix yo
u her version of a sunrise with copious amounts of rum in a mango mixture which will delight your thirst buds.
All the staff is great from housekeeping to desk staff to hosts to even Pepito.
What adds to the enjoyment is the guests. The place really stimulates a common experience where many friendly exchanges took place.
Does the place have warts...most things said here are true but only if you look closer will you hear the truth.
I'd go back again tomorrow if I could but if you are expecting a fantasy island experience or wish to share your vacation with a staff who will bend to your will with detached star chines or you prefer your fellow guests overly imbibed, loudly rude and snarky...then this isn't your place.
Climate is what you expect weather is what you get.
I had a wonderful time.
NEED MAJOR UPDATING
Me and my husband went for our Honeymoon in August 2014. When we got there the room was not ready which was strange since our flight was delayed a day. The room was suppose tro be dressed for a...
Me and my husband went for our Honeymoon in August 2014. When we got there the room was not ready which was strange since our flight was delayed a day. The room was suppose tro be dressed for a honeymoon with champaign and all, there was NOTHING in the room!! The people were nice but the place needs a major makeover, The Food was in my option the WORST. ever!!!!! To be honest St Thomas was so beautiful but staying at Sugar Bay killed my idea of my honeymoon. I would not recommend anyone stay there if they are between 18-40. Sorry,
I had to be honest.
I was unsure if it was a good idea to stay here after I read a couple of reviews. However, I think that we made the right decision staying here. The resort it is being renovated but I personally, did...
I was unsure if it was a good idea to stay here after I read a couple of reviews. However, I think that we made the right decision staying here. The resort it is being renovated but I personally, did not hear any noise and did not feel it that much. Location: About 20 mins from the airpport and about 10 from Red Hook, about 5 mins from Coki Beach which I highly recommend. I sent a request to have champagne and flowers or chocolates to surprise my wife. I never received a response nor they comply with my request. We got a glass of champagne at check-in which was for all the gusts whcih kind of saved the miss but if you are looking for a place to do those kind of things then stay somewhere else.
The room we had was very nice and we had a great view of the ocean (it was not an ocean view room but every room has a great view). It was clean and the bed was fantastic. Be aware that you truly have to be in decent shape to go up and down. Hotel is on a hill and although they offer a shuttle from the lobby to the pool area still there some walking involved to get to the rooms or to the beach. Service over all was good. Kendall was very nice to us and always responded to our questions. Bar tenders were nice and willing to make you happy. Talking about bar service, the first day they only had Budweiser and Coors, next day they were able to give us Heineken and Corona but they seems to run out of alcohol fairly often because I notice Heineken and Corona were not available at all times and at the restaurants they ran out of Merlot!...anyways, the best option for dinner is Shima, the restaurant located near the lobby. Is kind of a Benihana, same style. Food was ok but service was always exceptional! Thank you to our chef Papito and all of the servers at that restaurant, they were truly the best part of our experience at this hotel! The beach at this hotel is very rocky, I even cut my finger trying to get into the water, there is only one part of the beach where you can get in...so it is better to spend the day at coki or any of the other beaches. I recommend Coki because it is close less than 5 minutes ($5 pp in taxi) or got to St John, which is amazing! We loved our time in St John and visiting their beautiful beaches. Highly recommended as well.
Food: Breakfast: It was kind of limited if you want cereal or fresh fruits (we used to go at around 10am and the food did not taste good at that time, perhaps if you are an early bird you will enjoy it. Lunch was ok. Dinners at Shimas the best option for you. Oh you can also get snacks such as burgers and wraps from the bar by the pool. The Mahi Wrap was my favorite.
I recommend this hotel if you are planning to stay there all day and take advantage of the all inclusive option and prefer sweet cocktails. But if you prefer variety of food, and prefer hard liquors and beer variety you better stay somewhere else.
Before coming to the resort I read a lot of bad reviews and was a bit nervous but this place is nothing like those negative reviews. Everyone is happy and eager to help you in anyway. The food is...
Before coming to the resort I read a lot of bad reviews and was a bit nervous but this place is nothing like those negative reviews. Everyone is happy and eager to help you in anyway. The food is great, yea there is only 2 places to eat bc they are renovating the other dining areas but the menu changed daily. We will definitely be back again!!
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