Apple Vacations Traveller Reviews
Second Time at Sun Palace
This was our second time at Sun Palace and it was just as great the second time as the first. The food was great, service is wonderful and the convenience of this resort is what we like best. It is smaller so you don't need to make reservations and you can eat where you want when you want. Also, everything is so close. Only a short walk from your room to the restaurants, pools and beach. The beach is right by the pool and they provide drink service even on the beach! One thing that impressed me this time was that they had our area buoyed off and a lifeguard on duty which made me feel safer in the ocean. When we go back to Mexico, it will definitely be at the Sun Palace again!
Very well cared for resort with a beautiful beach!
We very much enjoyed our stay at Sun Palace. It was a low key environment that was very relaxing. The hotel was very clean and well maintained overall. My only complaint was that the service at the restaurants was very slow. Staff were very nice and helpful it was just very slow. The pool area was almost a little over crowded with chairs so hard to move around, but the resort was not full so it wasn't too much of a problem when we stayed there. The beach was gorgeous and the chairs on the beach were super comfy. Overall I would recommend this hotel and would stay there again.
Sun Palace - Exceptional
Great experience. Ask for 6th floor upgrade facing south, worth the extra cost for the view
had stayed in this hotel last summer and service seemed a little better than- not horrible but not what it had been. Also the room service carts are extremely noisy at 6 am (knew that time each and every day) The need to address that issue. Also at the spa they hadn't changed the disposable face covers on the massage table - very disturbing to see someone's make up on there when you are to put your face in the same one.
Friends and Fun at the Sun Palace
We thought the Sun Palace was a very nice place with excellent food and service. The only small things lacking are the small pools, the lack of daytime and night time entertainment and no buffet at dinner. There are only 4 restaurants and no buffet.
The only problems we had was the paint was chipping off the walls on the balcony so the balcony was always littered with paint chips. The only other problem was the reception of the Apple Rep. No one met us at the airport baggage claim and no one told us to look for an AMSTAR rep versus and Apple Rep. The Apple Rep never showed up at the hotel to help us arrange transportation to the airport on our date of departure. Apple was not impressive this time. Very disappointed.
My wife and I came here for our honeymoon, and were constantly blown away by this hotel, the views were fantastic, the staff was consistantly striving to make our stay even better, and there were only trivial things that were left for us to complain about.
LOVED THIS RESORT!! WOULD RETURN 100 TIMES OVER!!!
Absolutely loved this resort! Beautiful white sand beach, perfect turquoise water, drinks are excellent! Hotel staff is wonderful and always go above and beyond to satisfy guests! Only about 250 rooms from what we were told, it was quiet and intimate, but we also met some great people and had a ton of fun! The food at this resort was hands down the best all inclusive food I have had to date! Can't wait to go back, hoping to go with family and friends in the future!
they had a time share person from beach palace talk to us he was terrible
sun palace resort
a beautiful couples only resort. Very special welcome at the door, exceptionally nice workers who were very accommodating, food and food service excellent. A relaxing stay with no worries. One minor issue with the hot water regulating in the shower. And a little confusion over who was to direct us to activities and such, hotel people got our attention first.
Very clean and beautiful. I had one problem. Air conditioner was not up to par first night. Guy came and changed the filter, said it was dirty, and they gave us another room that evening. Food was excellent. Service is friendly. You have to leave a room key in a holder mounted on the wall in your room, or your a/c and lights don't work. Also, if you leave your balcony door open, it shuts off your ac.
TripAdvisor Traveller Reviews
Our best holiday yet
We arrived in Cancun 10 days a go and have had the most perfect break whilst being guests at the Sun Palace.
This hotel is like no other all inclusive I have ever checked into. The staff go above and beyond and always make you feel like royalty.
We upgraded our room prior to check in and feel we had a beautiful room with a sea view.. even though we could have upgraded again, so I can only imagine how luxurious the other rooms were.
Our fridge was restocked every day and cleaned to perfection. The staff do an awesome job at maintaining extremely high standards throughout.
The food service, I was never been a guest at any all inclusive resort where you can order your food from a menu, it has always been a food hall free for all.. not here! The steak house and Thai restaurant was our favourite. The pad Thai was amazing !
We have loved our time at sun palace and enjoyed partying in Coco Bongos and Senior Frogs.
We will definitely be returning.
Wonderful Two Week Stay
We are Palace members, have been going to the Palace hotels since 2001. This stay was very special thanks to the wait-staff, housekeeping which keeps everything clean and orderly.
There are NO cons in this review due to Samuel, Corrina, Jayro, and Shady. A special shout out to Martin, don't know what we would done without you. Big Thanks!!!!
Recently returned from a stay at Sun Palace. The pool was relaxing, and the food excellent (especially the ham at breakfast). The staff was incredible, Aurelia, Frida, Chantel and Roberto took excellent care of us at every meal.
Cancun Vacation 2018
We have stayed at Sun Palace several times and we will continue to go back. From the moment you arrive at the hotel you are taken care of. Everyone goes out of their way to insure that you have everything you want or need.
Although everyone goes above and beyond there are always familiar faces and I believe they deserve some extra recognition- Fernanda at guest services truly went out of her way to help us with anything that we needed. She always welcomed us with a smile - thank You!!!
The steak restaurant is the best. Frieda (hostess) and Jose (waiter) too went above and beyond. We met Frieda last year on our vacation and she didn’t forget us. These are only a few of the people we encountered but we just wanted to say “job well done and see you soon!!!”
Great Views, Great Staff, Perfect Vacation
It's got it all. From the moment you arrive until the moment you leave, you don't have to lift a finger if you don't want to. I think it's important to note something about this all-inclusive resort: EVERYTHING is included. We met a couple from the UK while visiting, and were telling them about a night we spent in the room where we ordered a bunch of food and drinks and just sat in the hot tub. They asked how much extra room service is. We told them it's included. They thought we must've bought some extra package that included it. No--if you're staying at the Sun Palace, it's included. But is the menu limited? No--there's no need for a menu. Just order whatever you want, and they'll deliver it to your room--and it's included. They didn't believe us until they tried it lol. Also, we love the atmosphere. It's nice to be at a place with only adults where you don't have to worry about the occasional screaming kid. Also, the resort is small enough that you start to recognize people when you're on the beach, at the pools/restaurants, and we like that as well. For those of you that enjoy going to the gym, it has a pretty well-equipped gym as well.
The comments and opinions on this Ratings and Reviews section of our website are the views and opinions of TripAdvisor members and AppleVacations.passengers. They are providied 'as is' and we accept no responsibility for any loss, injury, inconvenience or other damage resulting from this information. You should verify critical information (for example passports and visas, and customs) with the relevant authorities, and review our Fair Trade Contract and Things To Know Before You Go (including our Health and Safety Tips For Travelers) before you travel.